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Walmart Auto Care Center Reviews

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About Walmart Auto Care Center

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Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

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Pros
  • Affordable pricing for services
  • Comprehensive vehicle checks
Cons
  • Long wait times for service
  • Inconsistent service quality

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Walmart Auto Care Center Reviews

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    Page 5 Reviews 380 - 530

    Reviewed June 23, 2016

    I arrived at Brea Walmart on 6/22 at 5:30pm to have them check my tire pressure in my brand new car. The driver's side back tire was lower than the others. I had asked them if they could check out the tire. The tech says it should take about 30 mins. I waited for an hour and a half with two young children. Once complete I finally pay at 6:58 - took this long for them to patch the tire. I get in my car and pull out one driveway and notice a two huge cracks on my windshield. I immediately pull in the next driveway and address with the assistant service manager who was completely useless. He tells me I need to talk to loss prevention the following day so they can review the video. Wondering what Walmart is going to do to resolve their damage to my windshield. I'm pretty certain when they pulled my car into the bay that the flashlight hanging someone hit my windshield.

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    Reviewed June 18, 2016

    I went to Walmart for an oil change and they broke my ignition. I pulled up to the garage door took my key out and reported to front desk clerk. She checked me in. One half hour later a technician comes over to me and asked me how do I shut off my car. He said he could not shut it off. I told him that you had to push it in and turn the switch toward him. I followed him out to show him. He said he thought only 5 speeds had to be pushed.

    When I tried to turn the knob, it was jammed. I told him that I never had a problem with the ignition. I then saw him looking at a youtube video on how to fix it. I informed him that I didn't break it and Walmart needed to repair it. He said it could have been broken before I came in even though when he retrieved my car it was parked, the motor was off and he was able to start it with the key he picked up from the front desk. I have spoken with several managers regarding their mistake and so far I have been given the runaround. I have missed 2 work days due to no transportation. There is no transportation where I live. It has been very frustrating for me. The company should be forced to make the repair.

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    Staff

    Reviewed June 16, 2016

    So I went to Walmart for a quick oil change but instead the two workers who worked on my car stripped my screw that holds the oil in my oil pan, therefore it will not hold oil anymore. Instead of the guys being honest and telling me the truth they blamed my car before I got there even though it was fine before. They said not to drive it and to get it towed and fixed. Not sure why it is my problem to have to fix when they were the ones who screwed it up. They also threw away my old plug and stuck a rubber glove, I repeat a rubber glove up inside, but did not care to tell me that until I was almost inside my car. So I called my boyfriend who is good with cars, but both of us working full time we just didn't have time to change the oil ourselves, and told him. He was furious and said to file a claim and I did. Will never take my car to Walmart again. If their workers can't do a simple oil change they shouldn't be working in the field!!

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    Reviewed June 16, 2016

    I bought my tires about 3 years ago and paid for the additional service to have the tires rotated and balanced in the future for no additional charge. I have been getting them rotated every 5,000 miles ever since. I went today but because I no longer have my original tire receipt I was refused service. In the past I've taken in my last rotation receipt and had no problem. Why is the past rotation receipt not good enough? If I have to pay to have my tires rotated, I will not go back to Wal-Mart nor will I ever buy tires from there again.

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    Customer ServicePriceStaff

    Reviewed June 12, 2016

    My husband and I had saved for a year to purchase my car straight out so that I would not have a car payment. I've really prayed about what I am doing at this moment. As everyone know my car has been down since Monday, May 23rd, 2016. As everyone also knows, my car was in perfect mechanical condition up until that date. Robert had a evening off from work and he took it to Wal-mart in Elizabethton to have the oil changed. He figured it was a good idea to get it done, especially knowing how busy with work, Montana's graduation and the girls doing some dance stuff at ASU that I was going to be. He left Wal-mart that evening and headed home. There were no stops, between there and here. He made it just outside of Roan Mountain, the oil light started flashing, my car stalled out and would not start back.

    Before he even called me, he called Wal-mart, and service manager was very "snippy". He called me, and I thought he was joking, because to be honest, this car has ran at 100 percent since February when I bought it. Mechanically it has been probably the most solid car I have ever owned. Unfortunately, he was not joking. I picked him, and the following morning Chrysler sent someone to pick my car up from Roan Mountain so that they could figure out what was wrong.

    Finally, as of last Friday, they figured out that motor is locked. We have made numerous attempts to get in touch with the store manager at this particular Wal-mart. None of our phone calls get returned. This morning the service manager returned my husband's call and simply stated that they were not responsible at all. It is going to cost $5200.00 to fix my car. That is for a used Flex Fuel motor in my car, or to have my motor rebuilt. Chrysler believes it is Wal-mart's mistake and told us of other incident that they were aware of, albeit not as serious as ours. Cars that are running perfect do not simply go from perfect to having to have a rebuilt motor in less than 20 miles.

    Simply put no one, not one mechanic that we have talked to believes that this is owner error. 5 people were in my car as passengers the days before this. Wal-mart service people even started it and would be able to state the soundness of my car. They would not have changed the oil if there would have been any issues at all. I've went without my car now for over a week, having to ask my friends, family and everyone else to get me to and from work, help with getting Montana where he needs to be, and here we are with graduation and I am at everyone else's mercy. We are back to being a one car family again. I don't want to have to get an attorney involved, but under the circumstances I have no other options. I have to have a car and soon, and now I am looking at having to get a rental.

    I've known this since this last Friday, but no one can believe that Wal-Mart will not make things right. So friends and family I'm parking this post here as a warning. Robert and I don't have that kind of money. I work part time at the YMCA, Robert pays our bills, we have three kids, and I'm still in college. Please do not go to Wal-Mart for even a simple oil change. It may be the cheaper option, but as you see in mine it has costed us a lot already. Now to talk to the news outlets, and Wal-mart Corporate. If they were to make things right, I will be sure to update you guys promptly. In the mean time please just keep praying for us.

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    Staff

    Reviewed June 1, 2016

    I took my car to Walmart in Southport, NC 6/1/2016 for a oil change and I will never go back there. First of all the guy was new. He had to come in the store to ask what kind of oil my car took. It took 2 hours. When I complained the manager went out there to hurry him up. Afterwards when I got into my car I noticed he didn't turn my oil light off. Then I looked and he didn't put a sticker on my wind shield telling me my next oil change. When he did he put one on for 3,0000 miles and I got a synthetic oil change, should be 6,0000 miles. Please if you're smart you will go somewhere else. I know I will!!! It was so bad I got a $10.00 discount.

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    Reviewed May 31, 2016

    On Monday My 30, I got took my vehicle to get oil change so I could be on my way to the beach. When I arrived at Walmart I had no leakage and my car was not running weird and smoking. After my visit at Walmart I had those issues. They tried to blame it on the previous company that had changed the oil had me drive 45 mins away with a smoking car and oil leaking to have previous company repair the issue which was never caused by them. The previous company tried to fix the issue for their customer but failed. Walmart had already broken the piece needed to be removed.The supervisor for the company called Walmart and told them what had been screwed up and Walmart tech and supervisor lied. They said I had leakage before arrival and they had mentioned it to me. *smh*

    I have spent a whole day with Walmart dumb-** techs, so at this point I'm heated and ready to just get issue resolved. So I go back to Walmart speak to assistant manager Jennifer who at first was not trying to assist. I contacted corporate and then was able to get assistance. They told me they would fix my truck. A whole day spent at Walmart trying to get them to fix what they messed up. *smh* I will never go to Walmart ever again to get oil changed, they suck and may have ruined my truck. :( Horrible experience, I will not recommend anyone go there.

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    Reviewed May 26, 2016

    I arrived at Walmart 30 minutes before they closed to get two tires that I brought in mounted and balanced. I was quoted a price and told to come back in an hour. After an hour I arrived and my car had not even been started yet. Then the mechanic told us that the lug nuts were rusted on which I know is not true because my brakes were done just a week prior and the nuts were removed by hand. After using his air ratchet for over 15-20 minutes with no success he told us that he couldn't get them off and sent us on our way. To top it off he didn't even tighten the bolts on my front tire. This guy was a complete moron and I wouldn't doubt if he was bagging groceries the day before.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 26, 2016

    I visited the Walmart 3 times in Trainyards in Ottawa, ON to do an oil change. First time I went, they told me they were too busy to take me in since I didn't have an appointment. (Understandable so I left to come back another day). Second time I went, they were open but only 1 staff to tell me "Sorry sir, our staff decided not to come in so we don't have any staff but you can make an appointment for tomorrow 10am." so I did.

    Third time I came in, everything was okay. I gave them the keys to my car, waited 45 minutes (which is the time they told me it would take). Come back to get my car and they tell me "Sorry the person that did your oil change last time screwed the bolt in too tight and we don't have any tools to remove the bolt for the oil service... You'll have to go somewhere where they have better tools (suggests me a garage like 30 minutes away)." Little did they know, I did my last oil change at Walmart... Fail. Anyway I went to Canadian Tire literally 2 minutes away and they did it, no problems, without any special tools. Definitely will NEVER take my car to Walmart anymore.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 24, 2016

    I called the South Jordan Parkway store, Tire and Lube center to verify their operating hours when I was told they were open until 8:00 pm. I then asked about the tire I was interested in, and verified the price. I immediately drove to that location at 6:15 pm, while on the phone, informing them I was only minutes away. Upon arrival and parking my car, I was yelled at from a distance that they could not help me. Not only did they yell at me, but the older gentleman with a cane working in the tire center was pointing it at me and demanding I move my car, while the younger man came at me unbelievably irritated and told me that he would not take me in, that he "Just wasn't going to do it!" I explained I had just called only 10 minutes ago and was told I still had over an hour to have just 2 tires replaced, and that they would do it for me.

    I left there upset that not only does the website hours of operation lie about their operating hours, but that the phone call I had made to ensure they were still open was a lie as well and no one was willing to help me change my tires which had been punctured. I got home and called the store to speak with a manager and let them know of my horrible experience at this specific location, where I was met with the runaround and a game of cat and mouse, and finally told there was no manager in. No manager would talk to me, or call me back and then the operator transferred me to the tire department where I was met by the most disrespectful young man, James, on the phone who refused to listen to my complaint about being turned away after they had told me to come in, and instead he only argued with me. He refused to listen to a word I spoke, and talked over me the entire time.

    When I asked to speak with his manager, he explained he did not have a manager over him, but later in his rants told me his manager's name was Austin. Of course his talking over me upsets me as a customer! He was the rudest person I have ever encountered, and not only was the tire center hours advertised as an hour after they had actually closed, I was turned away by some cocky, rude young preteens, and had a cane pointed in my face by an older man with no scruples or respect for women. I have never been more disgusted by the quality of service I received at this Walmart location and will never step foot in this location again!

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    Reviewed May 20, 2016

    I went to Walmart for an oil change/ install my own air filter. I bought the items at the same Walmart 2 months before. The mechanic opened the 5 qt of Mobil 1 and it was already used by someone else. I was soo pissed the mechanic said I needed to buy more oil to finish the job. So it cost me another $30.00. I will never go there again. They didn't even know how to replace my air filter on my 2007 VW JETTA. BUYERS BEWARE when buying auto products because the mechanics take products off the shelves like oil and filters. Never trust them again!!!

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    Staff

    Reviewed May 6, 2016

    I visited Marion, Iowa Walmart and then did a oil change on our 93 Pontiac Grand Prix LE. 1) Put the wrong oil filter on. 2) Didn't get oil filter tight enough and 3) didn't put enough oil in. Then are very lucky I didn't blow engine up. Another thing I used to work for Walmart Marion, Iowa and they don't tighten oil filters tight. They leave them loose and the manager there Dave is the biggest screw-up. He trains all these ** idiots this way. I will never take a car or truck to Walmart for ** again. They always manage to screw something up.

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    Customer ServiceStaff

    Reviewed May 1, 2016

    On April 29, 2016 I took my 2014 Dodge 3500 for a oil change at Walmart on Dickerson Pike in Nashville, TN. This was my first time taking my vehicle there for service. I was greeted probably when I came in, they asked what I needed and then was told that they would give me a call when my truck was ready. Once I picked my truck up my check engine light came on and my truck began to lose power. I barely made it home. Prior to this day I hadn't had any issues with my truck.

    I went back to Walmart, spoke with one of the gentleman that works in the service center who told me that no one would be able to help me until Monday. I was very unhappy with that because I really value my truck that I pay over 900.00 a month to be able to drive every day if I'd like. I shop at this Walmart at least three times a week. I WILL NEVER recommend any onto ever use Walmart service center. In the future I will not be shopping there for any of my needs.

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    Staff

    Reviewed April 26, 2016

    O yes I should have read this before purchasing tires at Walmart. Had tires done at Milford PA Walmart all 4 brand new tires on my Toyota Sequoia. Well took a ride up rt 97 in NY along the Delaware river. Was driving over Hawks Nest... a very windy road and overlook along the river. Was about a mile past there all of a sudden bang... my traction light came on. I said to myself I had better turn around and go home. Well I didn't make it. At about 55 or 60 mile per hour again bang. Out of my left eye my rear driver side tire came completely off because of not doing their job right all lug nuts were gone. Almost 1300 dollars damage to my truck. Now I'm in the middle of a mess between Walmart and Geico. DO NOT GO THRU WHAT I DID. DO NOT BUY TIRES AT WALMART.

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    Staff

    Reviewed April 26, 2016

    Today on April 25, 2016 at 5:19 pm I went to get my oil changed at Oxford Walmart Tire and Lube, and it took them over two hours. I had to wait on another employee to get there to change my oil because the other two employees didn't know how. And then when they got done they left oil on my seat and my car was making clicking noises. And when the paper came out, I still had to wait another 15 to 20 minutes because they was still doing stuff under my car.

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    Staff

    Reviewed April 23, 2016

    I got my tires replaced at the Maysville Road Wal-Mart in Fort Wayne, Indiana on the 20th of this month. They did all four tires. Today when I was driving my driver side tire began shaking. I thought I had a flat. When I stopped to check my tires were fine so I kept driving. Then my car started to shake violently. I made it to another Wal-Mart in Fort Wayne thinking my tires were not balanced correctly. They said that they will rebalance them no problem. Then upon walking around my car I noticed I was missing a lug nut so I checked the rest and they were all loose. But the best part was the lug nut bolt had been completely sheared off. Be warned. Do not get your tires done at Wal-Mart. They are terrible. The best part is that it messed up my rim and I couldn't drive my car. It had to be towed to a repair shop.

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    Customer ServicePunctuality & Speed

    Reviewed April 12, 2016

    I went to get my tires rotated and balanced before I went on a road trip at the Wal-Mart on I-40 E. And Grand St. In Amarillo Tx. The lady at the counter told me they could get me right in and it would take about 30-45 min. So I agreed and went walking around inside the store, and about 35 min has past so I go back to check and see and my truck is lifted up with the front wheels and tires unmounted and the rears were still on the truck. So I'm thinking they are almost done! Another 15 min has gone by and there was no change, so I go to question them on what was going on? Nobody out of 7 guys could answer me!l

    Fast forward... It's now been 2 hours and my truck is still on the lift with the same wheels on and off! So I go out there and start questioning as to what the ** was going on with my truck and I noticed this kid with 1 of my wheels on the balance machine, and I noticed him putting the wheel weights on the outside of the wheel and tell him they don't go on the outside! So 20 min later he's finally finished with that wheel, so I go back out there and have to tell them not to forget the rear wheels. Some 45 minutes went by and some other guy comes and tells me it was almost ready. So I go back out there and begin looking to make sure there were no weights on the outside of the wheels. Upon my inspection I noticed a deep gouge on 1 wheel and multiple scratches on another wheel, so I question the kid and he wants to act dumb and start to lie! I stop him and called him out on it and he finally admitted to it and walked away then quit his job and left!

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    Reviewed April 7, 2016

    I took my car to Walmart in Tega Cay South Carolina March 11th 2016 for an oil change. Return with my car on March 14th because my car was smoking and oil was spewing under the hood. I made a report on that day thereafter as of April 6th 2016 I was told by claims department that I have no claim and it is my burden to prove wrongdoing by their technicians. I was also informed that they are not mechanics and also that they do not have video surveillance within the entire garage (in the bottom bay area). My question is how am I to prove my claim when customers are not allowed to oversee the work being done?

    I spent my last on this truck and I cannot afford to replace an engine that was fine when I purchased it in February. I purchased a car in Charlotte where it passed inspection. Now my $2,800 plus the oil change fee is for not! I am pregnant with 2 kids I am a college student and I work part-time and I am at a great loss. I need help and I need resolve soon for I'm having trouble making ends meet without transportation!

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    Reviewed March 29, 2016

    I came to Walmart for 2 tires and a oIL change and it has been almost 2 hrs and I'm still waiting. The techs are walking along leisurely with not a Care in the world. Last time I'm ever coming here!!!

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    Reviewed March 16, 2016

    My 70 year old grandmother purchased a replacement rim from Walmart in Lewisburg, WV for $125.00. We were guaranteed that it would fit her car. When it arrived it would not fit so they said they would replace it. We went back and they said they would not replace it because they could not replace rims even though they guarantee them to fit. So she is out 125.00 on a rim that is completely useless to us!!!

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    Customer ServiceStaff

    Reviewed March 13, 2016

    I have been trying for 2 days to get a new set of tires before my 14 hour trip to FL and the idiots at this Wal-Mart service center won't allow that to happen for me. I called first to make sure they had the tires and they said it was a slow day. If I came now they could get me in next. After waiting for an hour and a half to see my car brought in I inquire. This idiot had lost my ticket and had let 3 other cars ahead of me. He then reassured me that I'm next to get my oil change. I needed tires not an oil change! I didn't have another hour to wait yesterday so I told him I would bring it back the next day. He tells me they open at 8:00 the next morning. I just took my car back to Wal-Mart for tires this a.m. Got there at 8 sharp. An employee outside says,"uhh we don't open until 9 today". So I've been inconvenienced again by the idiots at Wal-Mart and decided that I don't want these morons working on my car at all. 2 wasted trips, still No tires.

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    Customer ServiceStaff

    Reviewed March 13, 2016

    Took car to get an oil change at Walmart In Odessa, TX and a man took the keys and took off in it! They said that the man distracted the employee so he could get the keys, the employee ended up leaving the keys on the counter. He asked her about some tires then took off. At first she had stated that she hung up the keys, Walmart is saying that the camera weren't working and does not want to take responsibility.

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    Staff

    Reviewed March 4, 2016

    On July 15, 2015 my granddaughter took our car that she was using to the Wal-Mart store in Muskogee, OK. She had the oil and filter changed. Less than 2 months later she was driving down the highway when the engine started knocking. She stopped the car and noticed that oil was leaking from the bottom of the car. She was unable to drive the car after that as the engine had thrown a piston through the block. Shortly after that I hauled the car back to the car dealer where I had bought it and asked the owner if he could find another engine for it. I told him that there was no rush on it as we had two other cars. At the time I thought that there might be a possibility that something was not done right during the oil change but did not look into it as I was not in a position financially to replace the motor and another one would have to be found anyway.

    Just recently the owner of the car dealership found an engine and since I had received our Income tax return I told him to go ahead and fix the car. He then told his mechanic what had happened and when he had pulled the engine he found that the oil filter case had only been hand tightened. He said that the car could have probably been driven that long before it blew up. I contacted the Customer Service department at Wal-Mart and was told that my issue would be forwarded to someone. This afternoon I received a call from the Automotive Service Manager and I told him my story. The first thing he said was that they were not responsible for anything over 90 days old. I explained to him why it had taken so long and he said that their video tapes were only 30 days old and he would not be able to see what was done to the car.

    He then began to rationalize about all the circumstances as to why he would not be able to do anything. He then said he would pass it on up the chain and I would be contacted by someone. So, long story short, even if it was the mechanic's fault, if you don't tell them about it within 90 days that's just tough luck. I am waiting to hear what the higher-ups have to say. I might also mention again that the engine blew up within 2 months of having the oil changed and the car had not been taken anywhere else to have service done after it left Wal-Mart. The owner of the car dealership admitted that it was the loose oil filter cap and the loss of oil that caused the engine failure.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 29, 2016

    I have been calling all morning about I just change my oil at Cape Coral, Fl Walmart and the tech didn't screw in the oil filter all the way and this morning flew off the car and lost all my oil. Possible damage my engine. They even have call me back at all. Now I have to tow my car, lost time at work and no one is calling me back. I wrote back or email me.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 22, 2016

    Went into the Wal-Mart at Fredericksburg, VA to get 2 new tires and an oil change. They let me know that they did not have the tires in stock, so I ask if the other walmart had them in stock. She was nice, and called. They said they had them, but their tire machine was down, and I would have to bring them back there to have them put on. I agreed. Brought the tires back, let her know that I wanted the new tire on the front, because the tire on the back were almost new (Michelin. 70,000 mile tire with on 23,000 that I drove on them that was still under warranty by Pep Boys).

    She told me she understood, but that it would be 2 1/2 before they would be done. I let her know that would be fine, that I had a lot of shopping to do. After the time was up, I paid my bill, went to my car, just to find out they did just what I ask them NOT TO DO!! New tires in the back, old tire that were bad still on the front and the tires I ask them not to take off, now gone.

    Went back inside very upset. Told by the clerk she was sorry and that it was her fault and she was going to take care of it. I told her again that I want my Michelin's back on in the back and the new ones on the front. An hour later, she told me thank you for my patiences. By this it was dark outside, and I was very tired. I took her for her words it. The next morning I went outside just to find that they only switch the tires from the back to the front, my Michelin were gone. Need I say I would never buy tires from walmart again!!

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    PricePunctuality & Speed

    Reviewed Feb. 15, 2016

    I went to Walmart in Heber City Utah for new tires. I wait for 4 hours and they couldn't get my car in until next day. My son went to get tires and he waited 2 hours and there was only one ahead of him. Prices on tires are good but I don't think is worth the wait. My question is how long does it take to replace a tire?

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    Reviewed Feb. 9, 2016

    I went in for an oil change and tire rotation on my car and was given a price by Wal-mart. When finished they said they need an additional $10.24, less a $2.09 credit, as I needed a special oil filter. I have had oil changed in this car many times and have never been told my car needed a special oil filter. I feel I was ripped off.

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    Customer Service

    Reviewed Jan. 30, 2016

    75 N Broadway Chula Vista, CA 91910 - I've been having my car oil changes at this Wal-mart store for many years. Though, vacuuming is part of the oil change service I've been getting from them, I never once complained them not doing it. They cancelled the service this morning after I've been waiting for over an hour. The reason? They couldn't put the car in gear, as simple as that. When I asked if another person had tried it, he said, he's the manager. I was just asking for a different person to try it since there was absolutely no problem with it. I wasn't asking for a manager, it could have been just a personal issue. My car was not moved at all where I left it, and didn't have any problem putting it on gear. Such incompetence and lack of customer service skills! They rather lose business, and I rather take mine, elsewhere!

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    Staff

    Reviewed Jan. 18, 2016

    On the 30th of December I went in to get my tire patched, seeing that it was low. The TLE associate told me there were two holes too close to each other to be patched so I HAD to buy a new tire from them. I said, "Sure, that sounds fair." 2 weeks later, my NEW tire was running low so I took it to my mechanic. They said the tire was the WRONG SIZE. The reason my car was leaning to the left was because the TIRE WAS AN INCORRECT SIZE. Wal-Mart full well knew the exact specs of my car, knew what tire I had originally and then sold me a tire that was blatantly wrong. This is a whole new level of incompetence. They should not be trusted to do any meaningful work on anyone's car.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 16, 2016

    We bought new tires for my daughter's car and we have had to take the car back 4xs due to tires keep losing air... It's causing damage to the tires and rims... It's been leaking around the rims. Last time I requested them to clean the rims like THEY SHOULD HAVE DONE WHEN THEY REPLACED THE OLD TIRES! I waited a hour for the so called manager to come off his 10 minute break, then this big guy wadded into the shop and told the employee "Aww just put some tire seal on it!" It did not help, it still leaked!!

    Daughter took it today to meet with a lady named Fran, she called in to work, so the appointment where Fran stated she would help us, she refused to show up for. The car was took to them at 2, it took over 2 hours for them to check it... My wife stated some Jethro ** mechanic came out and acted like he wasn't sure of what to do, he said "We checked the tire, and we not seen nothin' wrong with it... We did put some bead seals on it.."

    My wife ask if they cleaned the rim before putting the tire back on he said, "Uhhh... Yeah we did and put some bead seal on it..." He did say that the rim looked beat up... I been working on cars over 20 years, any idiot can tell you that when a tire goes flat it will cause damage to the rim... If the tires keep leaking we will be requesting new tires and rims due to Walmart's POOR MECHANICS AND VERY BAD SERVICE!!! We would have better buying used tires. At least local run shops make sure the job is done right the first time... I alerted them that if her car is in a wreck or she has a blow out due to improper service by their mechanics we will be getting a lawyer and allowing him to take care of this big mess Walmart has caused... TONS OF HEADACHES AND WISH WALMART WILL DO WHAT IS FAIR AND FIX PROBLEMS THEY CAUSED...

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    Customer ServiceStaff

    Reviewed Jan. 16, 2016

    My car broke down on Saturday, we assumed it was the alternator with how it broke down. We got that checked and it's perfectly fine. On Sunday we charged my battery fully, today (Friday) my battery was dead. I had gotten a new battery from Walmart a year ago, a year ago this month. And there's a five year warranty for it so I went in to trade it in and the guy checked it and yeah it was dead - what a surprise. He refuse to give us a new battery and was very rude about it. We ended up leaving and having to buy a brand new battery even though I just bought one almost exactly a year ago today from Walmart. Never buying from you again, there's better and nicer places to go.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2016

    After 9 oil changes all from Walmarts in Texas I was recently told that all employees of Walmart Calallen Texas would refuse to change the oil. I have a 2012 Chevy Traverse. I have always used Quaker 5w 30. I was told that only Synthetic oil would be used or I could go somewhere else. The Lube manager was called and he also refused to change the oil. Synthetic oil is recommended for warranty reasons. It is a recommendation. I left and went to another way more distant Walmart and they gladly changed my oil.

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    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    I went the Capitol Plaza Walmart and I went at 10 am just to have a flat tire repairs. I had to leave because the wait was too long. I end up leaving at 2:30 pm and they still didn't get to my car. The staff was not even concern with the long wait time. They just played around and went to lunch, eating their food while working on people vehicle. The staff didn't even check on the clients. I just feel is so slow to get your car services then you still have come back because the tire I bought keeps wearing out. I don't like the services at Walmart tire and lube.

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    Reviewed Dec. 6, 2015

    I called Walmart at the start of their business hours in the automotive department. I told them I needed both an oil change and to have my check engine light looked into. They told me they did both and first come first serve. I went there approx 9 am. I talked to a man at the counter who said they could do both but when he turned me over to another technician I was told they don't do the check engine lights. I decided to get much needed oil change anyway. I waited for 3 hours. After this time the technician returned and told me that they did not have the tools to service Volvo's. After 3 hours of waiting. He had scanned my Vin, looked at my engine, knew the make and model and yet it took 3 hours to decide to do nothing on my car.

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    Staff

    Reviewed Dec. 4, 2015

    Went to the Wal-Mart Automotive on Gender Road in Canal Winchester, Ohio on 12/04/15 at 2:00 p.m. I've been taking vehicles there for oil changes for years. Well today, the young tech (Jack) who changed the oil in my 2010 Dodge Ram (5.7L) felt enticed to see how the Hemi ran. I observed through the waiting area through the window. The tech exit the garage and proceed to floor the accelerator and burn the tires off the truck. You could hear this throughout the garage and in the waiting area. The other tech who opened the overhead door chuckled. When the tech came inside I let him know my displeasure over his abuse to my vehicle. I asked for the manager (Carmelita) who only said she would take care of and just walked back inside the garage. I was furious for the lack of concern of their customer. I would not recommend nor will go back to this service center again. May just be an isolated incident but how the manager handled the situation was improper as well.

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    Price

    Reviewed Dec. 2, 2015

    Services were incomplete. The interior of the vehicle wasn't vacuumed and according to the receipt I declined that service, which I didn't. Right front tire was low on air and wasn't filled and on receipt it stated all tires were at 32 psi. The windshield washer fluid wasn't filled although on the receipt it said it was. This leaves me to wonder what else wasn't completed. Did they even change the oil or oil filter? I know these are little things but when the price is 52.37 it's unacceptable for corners to be cut! It is freezing cold outside and I will be filling my tire with air, vacuuming the interior, and filling washer fluid when I paid money for the convenience of not having to do those things.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 30, 2015

    I receive an ad on 11/23 with a price of $82 for the tire I need. The ad explains only online and must order starting 8 pm on 11/29. When I go to place the order, the price is $119 per tire. When I call customer service I get the Wal-Mart run around and am told that (1) The tire is not available. (2) That the price of $82 was for another tire. (3) We can't help you.?? What good is customer service? Wal-Mart is a waste of time (1) They do not honor their own ad! (2) They make piss poor excuses. (3) I will never shop them again!!!

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    Customer ServicePrice

    Reviewed Nov. 26, 2015

    I brought my husband truck in for an oil change. I thought it was very convenient to do so while I shopped. They told me the price would be $35.88 plus a $3 additional charge for an extra qt. of oil (which is typical because he has a bigger truck). They said it would be 30 minutes. I came back in 30 minutes and the truck was ready!!! I was very happy about this. After waiting behind 3 customers that were paying for store items NOT any services performed, I was then asked for $49!!! When asked why so high, he said it was another $6 because it's an odd oil filter!!! It is a 2008 Tundra with a very basic canister oil filter! I was irritated but left it alone and paid.

    When I returned to the truck the first thing I noticed was all the greasy handprints down the side of the truck and the fact that they parked so close to another vehicle that I had to pull in the side mirror to squeeze myself into the truck without hitting it (I am 5'2" 130 lbs) so irritated once again! I get into the truck and start it and immediately noticed the "maintenance required" light was still on! I've brought this truck to several other establishments and it is a pretty basic thing for them to shut the light off after doing the "required maintenance". I had to look to the owner's manual to shut it off myself. There was no reminder sticker for the next oil change on the truck or the receipt so I also had to put that somewhere myself as well. All in all they changed the oil (which we did check if they really did)! It was $14 cheaper than where we usually go but the lack of customer service for very basic things was extremely irritating.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 17, 2015

    I'm the first one to support Wal-Mart. Been shopping there since I was little. Last night wal-mart lost all my business. I called ahead to see if my dad could pay over the phone for me some new tires right before this snowstorm hit. We down at 430 and they happily put the tires on. When I went up to pay with my dad on the phone they denied even saying they would take it over the phone. I told them I couldn't pay $800 dollars without my dad. I apologized even though I was not on the wrong. The older guy came up and refused to take the tires off. He said he wad gonna put a lean on my $30,000 dollar truck! EXCUSE ME? After a manager got involved he apologized and removed the tires. By this time the roads have frozen over and the ride home was not good. I understand no credit card over phone but don't lie to get me there and then treat me like trash.

    This morning I called to make a complaint and ask for corporates number. I was told it's in a box somewhere. And he didn't know where it is. I replied "you don't have corporates number?" Again I was transferred to Jeff who was finally helpful and gave me the # immediately. Calling corporate, lady couldn't speak english and didn't take my name # or anything. Walmart embarrassed me last night and let me leaving in tears over the way I was treated. After all these years I will take my business elsewhere. Just don't seem like wal-mart cares anymore. Not even an apology.

    I've never written a review on anything. But this has really bothered me. I now recommend Grays tires who helped me without attitude and allowed me to get tires, pay over phone, and very friendly employees who don't lie. My tires were on first thing this morning. All other employees are great except this ** in the lube center. Goodbye walmart I will take all my business elsewhere until I get an apology for embarrassing me. Couldn't get his name. Wouldn't give it to me also covered his name. Unprofessional. Older guy who was working last night between 430-730 because that's how long I was there.

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    Staff

    Reviewed Nov. 17, 2015

    Took the car in to Walmart tire center to replace a bad tire. The greeter took down my information, and asked what tire I wanted. I showed her the other 3 tires I had on the car and she said she had them in stock. I come back an hour later to find a Goodyear Viva 3 on my car instead of the Douglas Xtra Trac II. I had requested. She went on to tell me it was worth the 70 dollars because its a good tire. Walmart auto techs are dumb as **.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 12, 2015

    I went to the Butler PA location the other day to get two new tires put on the front and for them to put the current front tires on the rear. I was told there was only like 2 cars ahead of mine and I would be contacted when it was finished. Well after the time kept ticking it had been probably two hours. I went back and asked them if it was finished yet and still was told there was two cars ahead of mine. This gentlemen was hard to get a hold of because he was too busy talking and carrying on with this women who was stocking shelves when he was supposed to be in the service center.

    So anyway I said ok and walked over to Gamestop, and five below. Two hours later and I still hadn't gotten a call so I went back over and they were just now backing my car out. Well it's been a couple of days now and I realized that they put the new ones on the BACK and kept the other ones on the front! Four hours to put two tires on! So I called the manager and he told me to come back and they would fix it. Oh and thanks for taking the time to call. No I'm not taking it back. Not waiting four hours again.

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    Reviewed Nov. 10, 2015

    Walmart #4131 (Culebra) and #2864 (Alamo Ranch) both located in San Antonio, TX has terrible personnel manning issues. I went to both on a regular weekday Tuesday, November 10, 2015. NEITHER locations had available technicians for an oil change on a timely manner because, "not enough techs are available". I'm not wasting my time anymore. This was at 2:30 pm not even a holiday, both places. Just lost a customer now.

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    Reviewed Nov. 8, 2015

    Went to Walmart Oil and Lube center three weeks ago to have tires balanced and was told their balance machine was out of order. Their ETA to get fixed is "a few weeks". Today I called around 10:00 AM and was told the machine is finally back in order. Was told as long as I can get my car there before 12:00 they should be able get my tires balanced. Got there 11:00 AM and was told by the front desk clerk the technicians will need to take lunch break and will not be back at 2:00 PM. The last car they can take in is 4:00 PM.

    I double checked the business hours and it states 7:00 AM to 7:00 PM. There were only 2 cars in the bays and one was almost done (oil change). Two technicians and one manager plus two girls were just walking around chit chatting. I have never seen any business where people can work so slowly and be this inefficient. How do the technicians get paid, by refusing as many customers as possible each day? I hope Gregory Penner and Doug McMillon know what's going on in Walmart Auto and Lube Center. From these numerous complaints here, I suspect it is a company wide issue.

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    Customer Service

    Reviewed Nov. 3, 2015

    I went to Walmart Auto in Council Bluffs, IA recently and had them replace my front driver's side tire. Yesterday evening, my tire flew off while I was driving down the interstate. It's very apparent that they didn't mount it properly, or torque the lug nuts properly. When I called them to explain my situation and hopefully resolve it, they pretty much laughed it off and told me that they weren't going to do a single thing to help me. Due to their negligence, I could have hurt or killed myself and others. I am now without a car until I can repair the hundreds of dollars in damage, and the manager at the shop, James, just laughs it off.

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    Reviewed Oct. 30, 2015

    Been taking truck for service on oil change and this last time some guy strip my oil pan in my truck so now I ask who is liable? Who do I contact? I spoke to manager and they took pictures. So my question is is my family ok to be safe in Truck? What's going happen now?

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    Customer ServiceStaff

    Reviewed Oct. 29, 2015

    On July 27, 2015 I brought my 2002 Chevy Malibu to your service center at the Germantown, Maryland location for a simple oil change. I have had my vehicle for over two years now and being a woman I maintain the maintenance on my vehicle 100%. I visited the the service center and followed all the proper procedures as I have done many times before at Wal-mart with no problem for my oil change. But this particular time it took longer than it's ever have before. I was thinking they had forgot to service me so I called and they said "We left a message" but they had not. I left the service dept and proceeded home. Within 10 min the vehicle seem to act as if it was losing power and I notice the temp hand moving in the red. My mom and I both notice that water was leaking. Once we got home I couldn't bring the vehicle rt back. I was worried it would stop on me at that point.

    After I got home I immediately call the service center and spoke with one the associate. They then directed me to the Asst Mgr by the name of Rose. She told me to bring the vehicle back. I brought the vehicle back on July 30, 2015 (per I had to wait and find someone to follow me. I was afraid it would stop). I spoke with Rose again she had the same tech check my vehicle that had preformed the oil change, which I felt wasn't the best idea. He looked at my vehicle then came and told that the vehicle had a previous oil leak and that it was noted on the bill/receipt. I then explain to the tech that my vehicle was preforming fine when I brought it in and that my previous oil change at a different Wal-mart did not reflect any oil leak. Then the Asst Rose came back looked over the vehicle and said she did not see anything wrong. As soon as she went back in the building the vehicle started to overheated, running unusual.

    I overheard the two service tech's saying that they thought it was something else. So I left and return on the Aug 2, 2015 without the vehicle and spoke with a different Mgr name Jennifer who was going to proceed with a claim but decided not to overstep her boundaries because of Rose. So she instructed me to come back the next day Aug 3rd when Rose would be available. Before I came I call the 1800 customer service line. They told me speak with a salary Mgr when I go back up to Wal-mart and let them know that I wanted to fill a claim. The Mgr I then spoke with was Robert he said he would have Rose proceed with the claim.

    At this point I waited and waited. About 3 weeks I finally received a call, give me a claim number then told me to send them a estimate. I emailed the estimate and have heard anything for about 10 days. The claims guy name was James **. I proceeded to call nonstop in between this time. Then Mr. ** told me he could not handle this claim. He said that someone else would call but that never happen so I called Mr. ** back until I got him. He said he would put the claim on the proper person desk and her name was Melva **. She called and left a message and instructed me to forward her all the documentation, this on 09/03/15 then never received a response.

    So at this point I call to inquire about someone above Mrs. ** on 09/11/15 and was given to a Mr. Matt **. No answer. I left message. Then Mrs. ** call me back to inform me of whom I needed to talk to speak with. I continuously call Mr. **, left message and he finally return my call only to inform me that he was not going to reimburse me nor fix my vehicle. Reason being their service center do not do anything dealing with water leaking and instanced that I waited and brought the car back week later, which I did not and explained that I need someone to follow me back because I was afraid it would stop.

    He totally would not listen to my explanation. He got very defensive and aggressive with me. Now I would like bring to your attention that during this whole ordeal that I am pregnant with my first child and that my pregnancy was going good and healthy until the stress and worrying over me being without a vehicle and expecting to be a mom, and for this Mr. ** guy to conduct himself so unprofessionally I ended up in the hospital. I was told the stress and getting upset along with worrying about that Wal-mart situation is putting me and my baby at great risk. I ask if someone will contact me and discuss this issue professionally. I want my vehicle just as it was when I brought it to your Wal-mart location. Thank you for your time & respectfully for your corporation.

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    Reviewed Oct. 29, 2015

    Oct 3 oil change at Lenoir City TN Walmart. Oil filter on wrong gasket crimped. Lost 9 qts out of 15. They said "take it to dealer engine destroyed diesel." Now they want to total my wk van, pay it off, give me 3800 and keep van. They will not pay the 855.00 shop bill cause CMI did not authorize the bill. They don't care about anyone.

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    Staff

    Reviewed Oct. 27, 2015

    Brought in my 03 Ford Explorer. Had oil change while shopping. Came back out to witness employee putting oil can on top of my motor then going around and starting engine. The engine rattled for a few seconds. When I got it home it rattled each time I started it and everytime since. Walmart's investigating people, said it was not their problem or fault.

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    Reviewed Oct. 27, 2015

    I went to store #4475 at 8am for a tubeless plug for my tire. Upon leaving my vehicle with them I covered my change which was full of quarters & other coins as well as some papers on my passenger seat. Coins gone & papers rifled through!

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    Customer Service

    Reviewed Oct. 25, 2015

    This place is by far no means the best. I've only returned because of the price and because it's right down the street from my house. So my expectations were not super high. They never called me to come pick up my car. So I waited two hours. Called and was on hold for 15 mins with no answer. So I just showed up. After I paid, I found my car in the lot, with the window down during light rain and the driver side door handle was broken, completely unusable... I wasn't mad it was broken, there's a factory defect with the handles I've been dragging my feet to replace but they didn't even mention it to me... On the receipt I noticed it says "all door handles missing on arrival". This was incorrect. The driver side was still functional.

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    Price

    Reviewed Oct. 20, 2015

    The price was great, but it took an hour when there was 1 car in front of me almost done. They also spilled oil all over the engine compartment, and my front bumper----SLOPPY WORK!

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    Staff

    Reviewed Oct. 6, 2015

    Store #3709 Gresham rd SE Atlanta GA 30316 - I purchased tires and tire warranty from store and when I went in for service 10/05/15 was refused service. Tech said my tire was wore? Now the purpose for this warranty is to rotate tire to even tire wear! For the lifetime of tire! Wal-Mart store never have a hotline to talk to somebody. Store cust service people just pass the buck! Wal-Mart is not cust service pro-active. I WILL NEVER BUY WARRANTY FROM WAL-MART. TAKE CHANCE WITH MANUFACTURER.

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    Reviewed Sept. 18, 2015

    Took 1 and 1/2 hours to change oil and rotate tires. I was the only vehicle when I arrived.

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    Customer Service

    Reviewed Sept. 18, 2015

    My 80 year old mother in law had a flat tire (roofing nail). I changed her tire and told her to take her car and get it fixed and they will put the spare back under the car. Well she took it Walmart in Kenner, LA on West Esplanade Ave. She calls and said they put a new tire on her car because they told her that due to city driving that the bead around the rim was in poor condition. She drives 10 miles a day and in the suburbs not the city. I put the spare on for and saw nothing else wrong with the tire except a roofing nail in a spot that is easily repaired. This is just someone needing to make a buck and taking advantage of the elderly. I will now have to take off of work anytime she needs something and we will be taking the car elsewhere for repairs. This just plain disgraceful.

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    Reviewed Sept. 16, 2015

    I had a slow leak in one of the tires that I purchase from Walmart. When I bought the set of four tires I also got the road hazard on them, tire rotation and lifetime balance. They took the tire off and fixed the leak but when I asked them if they re-balance it I was told "You only balance the wheel. The tire does not need to be re-balance and that is done when you purchase the tires. It get worse." This was told to me by the guy that said he has been running the Walmart auto department for 15 years. If I drive now over 63 miles an hour you can feel that tire is way out of balance.

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    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2015

    It took 2 1/2 hours to get a battery put in. They really just stood around and talked. The MANAGER stood and talked with them. The girl in front of me had been there 3 hours and still didn't have her oil changed. I told her to go to America Oil, it takes 10 minutes. I spoke with manager. He said two people called in. That didn't matter. I never saw anyone work so slow. I would of been fired if I ever did my job like that including the manager. We were going to have our tires rotated that we bought there but cancelled that!!! Never again.

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    Reviewed Sept. 11, 2015

    Took my Durango to Walmart in Concord NC for an oil change. Didn't make it out of the parking lot before it was red lining. Overheating and steam coming from motor. Had to have head gasket work on my truck with 35,000 miles. Word of advice don't trust them!!!

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    Reviewed Sept. 9, 2015

    I went into our local Walmart to have my oil changed and the serviceman over tightened the oil plug causing it to leak oil. I went back and told them and they sent me to the dealership and I went to the dealership and they told me that they had not touched my vehicle and to go back to Walmart. I went back to Walmart and explained what had happen to the Mgr and she asked me to go and get an estimate.

    I returned the next day with two estimates and she asked me to fill out a claim and we added the two estimates with this claim form. I have to say, I was unhappy with the oil change but very happy with the way they responded. Within 24 hours a rep called and asked me to give him a scenerio of what happen and told me that they would have a check in the mail the following day. Within 5 days a check for the estimate was in my mail. I appreciated they way this claims representive acted and handled this claim for me. Thank you for making it right!

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    Reliability

    Reviewed Sept. 6, 2015

    I purchased Goodyear tires from Wal-mart nearly three years ago. The tires had a 60,000 mile warranty, and were priced lower than competitors. My car was aligned, and I had a bad shake in the front, and the local tire dealer/alignment shop said it was a faulty tire. I returned to Wal-mart, and I was given the old tire salesman line, "We don't make square tires anymore." This comment was meant to exaggerate, and thereby dismiss my concern as ridiculous. However, I was not claiming that the tire was square, but that it had a manufacturer's defect. Obviously, tire manufacturers do make defective tires, because Wal-mart relented, admitted that they couldn't balance the tire, and gave me a new tire. At that point, I began to suspect that name brand tire manufacturers may be selling their less than perfect tires to Wal-mart so that they can save us money to help us live better.

    Now, nearly 3 years and almost 30,000 miles later, the tires are shot, and they obviously have some sort of defect because one tire is bulging, and the cords are showing with about 1/16" or more tread left on the tire. How that's possible, I don't know. So, I returned to Walmart and spoke to the service manager. He searched both my warranty and Walmart's new warranty, for something that states that the warranty is void if the tires are not rotated every 6000 miles. He could find nothing, and then admitted, "Our Goodyear training states that they recommend you rotate your tires every 6 to 9000 miles." "I understand completely. Thank you."

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 3, 2015

    Have had 2 separate issues with this location. They took 8 hours to do a tire change. They refused to call my phone if there was a problem. I stayed in the waiting room the entire time and they never bothered to tell me they were out of stock and would need approval for a different tire. After this happening 3 times I asked for a manager and stood at the desk the entire time until they finished. They "compensated" me with a free oil change.

    So I decided to cash in my "free" oil change. They took 3 hours to do this with almost no cars in line. Then they disconnected my throttle body and air filter. Spilled oil all over my engine. Because they disconnected the throttle, the vehicle would not start. I caught them trying to start my vehicle and almost burned out my starter. So I ran into the garage and yelled at them to stop. I reconnected the throttle and told him put the air filter back in. I drove the car out of the garage as smoke came off the engine on the way home. My vehicle was brand new at the time. I am thinking that this location has probably destroyed many vehicles that worked previously before going to Walmart. If you wish your vehicle to run, do not ever take it to this Walmart. I have taken to a different location and had no issues. The other location even remarked how the previous location was terrible.

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    Installation & SetupPriceStaff

    Reviewed Sept. 2, 2015

    I went to the automotive dept. yesterday 8/31/2015. I needed a tire for my car. There was a bubble in the passenger front side. So I asked for two front tires. Got the price. The guy put them on and I paid for them $267 and some change. All of the money except for some grocery money. I get in my car the next morning and the battery is dead so I get jumped off. I hop back to Wal-Mart automotive and tell the girl that waited on me the day before. So I purchase a new battery.

    When they install the battery the mechanic that worked on my car comes back and tells me that the back tire had a bubble in it. That is when I got pissed. Had he been considerate enough the day before I could be saved one of the front tires to put on the back. Instead he is telling me the next day after the fact. I feel like they put me back on the road today in danger and were not observant to let me know this yesterday, and tried selling another set of tires, which granted need to be purchased, but they could've let me know this yesterday and saved me from being in danger. NOT HAPPY.

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    Customer Service

    Reviewed Sept. 1, 2015

    I took my car to Wal-Mart for a simple oil change. They emptied out wrong fluids and over filled it up with the other fluids. At first, they owned up to their mistakes and even admitted that they had no idea how to fix it. After speaking to a couple of different managers, I was finally told to take it to my mechanic and that they would pay for all repairs, no matter the damage or outcome, and also reimburse me for cabs to and from work. I made sure to get this in writing. So I had my car towed to the Mazda dealership.

    Today a different manager called me and said that I should've never been told that because even though I have it in writing, "things just don't work like that". So now, I'm going to have to find a way to pay for my car repairs, not to mention, I've lost wages, etc. If I had money to do that in the first place, I would've never taken it to Wal-Mart for an oil change to begin with to try to save a few bucks. Before I let them touch it, I had a perfectly good, mint condition 2013 Mazda 3, that I have even won awards for at car shows. Wal-Mart has made it undrivable.

    This is completely and utterly the worst customer service I have ever experienced. It goes beyond that actually. You can't just ruin someone's car and not take responsibility. This needs to be brought to the public's attention. I've since read other reviews on Wal-Mart's automotive service and this type thing happens often, regardless of location. Should I have read the reviews before I took my car there? Perhaps, but what's done is done. I have learned from my mistake to never let them touch as much as a wiper blade, but now they have to own up to it, like they originally were. I have contacted the media and a lawyer regarding this issue. I have plenty of photos, even one of what I got in writing telling me that they would take full responsibility, but for some reason, it's not letting me upload anything.

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    Customer Service

    Reviewed Aug. 23, 2015

    I purchase 4 tires about a month ago. Came outside to a flat tire. Brought my car to Walmart's so I can get a new tire. I was informed due to the tire being flat it wasn't a manufacture issue and that I was responsible for purchasing a new tire. I was upset due to the tire had no wear nor tear on it. Walmart's could not tell me why the tire had a flat. The tire was new and shouldn't of had to gone to this trouble for a month old tire. The manager was rude and didn't want to work on the problem. Needless to say I had to purchase the tire and felt I was taken advantage of. I will not be returning nor will I give out any referral in the auto department.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2015

    Today, we were in the area and wanted to get a new tire put on the car to remove the donut tire that was on. We called this Walmart 3 times and every time, someone answers and you can hear conversations in the background then the phone hangs up. We were able to find a direct number to the auto center and after 5 minutes of ringing, someone answers and hangs up on us. Completely unprofessional.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2015

    On Sunday August 16, 2015 I went to Walmart Super Center in Griffin, Georgia. I went there to have 6 tires balanced and mounted on my truck. I wanted to have my spare tire taken off and put on my back driver side. It is brand new. 1st we arrived at 2:00pm. The lady told me it would be a little less than an hour. No worries, I could shop. About an hour we went back to the tire center and sat down and waited. One of the boys that was working on my truck - came into the waiting room and asked my husband if he could come out there and show them how to get the spare tire down. They had hammered the spare tire lock FLAT. There was no way to remove it now. 2nd - when we left $150 later at 4:20 pm, we got 3 miles down the road and my truck started shaking real bad - bad enough I could not go over 50 mph on the interstate.

    When I finally got home (30 miles away) - I inspected my tires. 2 back rims damaged - where they have removed the old tires and it drug groves and deep scratches in my rims. The back inside tire had a clip but no weight. Last but not least - I have sent an email to Walmart home office everyday - with NO RESPONSE - really? I have also called and left messages for the manager at this store and no callback. I am really ill right now. I probably spend around 12K at Walmart every year. I just think that this shows a lack of respect towards female customers.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 20, 2015

    I went to Wal-Mart in Bluefield Virginia to get four new tires on her car, 1035 miles later her passenger front tires comes off the car with five broken tire studs. I clock out of work and rush to my daughter to make sure she is ok and then call Wal-Mart, they send a manager to us about 3 hours later and offer me 50 bucks for my trouble. I ask the guy to make a claim and to please fix the car right because her fender, rim, rotor is damaged and all happen when she is on her way home from her first day of college! I get a phone call today and they said it's not their fault because they don't know who else has worked on the car after it left their shop! NO ONE BUT WAL-MART WORKED ON THIS CAR!!!

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    Reviewed Aug. 15, 2015

    I decided to take my car for an oil change somewhere besides Walmart. Guess what? I am never EVER taking it to them! According to where I had my oil change place done in Vancouver, WA, "DURING INSPECTION TECH FOUND DRAIN PLUG LOOSE AND OIL FILTER SATURATED WITH ENGINE OIL". They asked me who did my last oil change and told them it was Walmart. If I had waited longer and NOT gone to them and kept going to Walmart, I would've had more damage to my engine and who knows what else! Even one of the mechanics said an employee of Walmart also trusted her own store mechanics to work on her car and she wasted $3K on them! My advise to you if you're looking for cheaper options, do your research and DON'T TAKE IT TO Walmart!

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    Customer Service

    Reviewed Aug. 11, 2015

    WHATEVER YOU DO!!! DO NOT TAKE YOUR CAR TO A WALMART AUTO SERVICE CENTER!!! ON August 01, 2015 I took my car in at approximately 2:30 pm to have a full synthetic oil change done... About 4 PM when I paid the bill and then got in my car to go home I noticed as soon as I put the car in reverse that something didn't feel right. I went about .2 miles so not even a quarter of a mile. Turned around and went back b/c my car wasn't shifting properly. Waited 4 days for their claim insurance to call me. The gentlemen hung up in my face. Contacted corporate Walmart and no response from them either. Took the car to the dealer to have it fixed to come and find out they drained the transmission fluid and not the oil. So had 8 to 10 qt of oil in my car and no transmission fluid and they are refusing to pay for damages.

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    Reviewed Aug. 11, 2015

    Got new tires for my 2004 2500 Dodge truck. They sold me 1500 dodge tires - did not know it till I needed to rotate them. The shop that was rotating them told me they were for a 1/2 ton truck load range C. My truck requires a load range. Went to talk to them and they sad it's been too long. I got the tires on 08/10/15 so what's up with them selling tires that do not work on this type of Truck? I was willing to pay whatever it took to get my truck safe.

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    Staff

    Reviewed Aug. 10, 2015

    Went to have the oil changed Sat. 8/8/15, at the 4th St. Longview, Tx store. Went in, the lady running the counter was very short quite snotty with us, told us would be 1 1/2 hrs. 2 cars ahead, No cars or techs in the bays. Ask where they were. She says with her snotty attitude, "They're all on break." Mind you this was 9:30 am, they opened at 7 am. I said, "All your techs go on break at one time?" She just continues what she's doing and says, "Yep." Then basically throws the little ticket to us and says, "We'll page you when It's done," which they didn't - we had to check back. Noticed where they had checked the air in the tires they didn't tighten the stem caps maybe one twist, surprised they didn't fall off. It's obvious they could care less about the customers or their jobs there. I'm sure there are people our there that would love a job.

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    Staff

    Reviewed Aug. 7, 2015

    Walmart Tire Lube Woodbury MN - Horrible!! Didn't have the right equipment to take the wheels off my truck tires. They were able to get two wheels off and put two new ones on, had to go home and take my old wheels off myself, drive back the next day to have the other two tires put on. Then they didn't even put the center caps back on. Got anti-seize all over the brand new tires I bought! NEVER will I go there again! Spoke to Troy the Manager, he was worthless and didn't care! NEVER buy tires from Walmart! They do not care at all about customers and can't complete a job! I paid over $700 for tires and I had to do 1/2 the work!

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    Reviewed Aug. 6, 2015

    The tech keep telling me my oil was showing over full on the stick. Did I change the stick? Was it always off? I said "no it was the dip stick that came in my car and it never showed over full before." Well he had drained the transmission fluid, and keep putting oil in the car. Now my car is sitting at Walmart overnight. No transmission fluid, too much oil on top of oil. Oil that wasn't drained. What a mess. They can't get the transmission fluid in the car. They don't have the tools to do it, what do I do. It's crazy. I had to take a cab home now to work in a cab just because I wanted a oil change and they drained my transmission.

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    Customer Service

    Reviewed Aug. 5, 2015

    Store number 2078. Brought my 2006 Saab 9-5 in for an oil change. Almost immediately after, noticed coolant odor. Coolant now leaking in my driveway. I've never had a coolant leak or issue at all on this vehicle. And less than 15 minutes after I get it changed, my car is warning "coolant low, service engine soon", and there's a huge fluid leak. Returned immediately to the service location to be informed, "We didn't touch the coolant system. Not our fault." Mind you, they haven't even LOOKED at the car before determining that they aren't at fault. Gee. I wonder what their response is going to be. Apparently, they film every service appointment. After THEY review the film (I'm not allowed to see it), they'll inform me of their decision.

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    Punctuality & Speed

    Reviewed Aug. 4, 2015

    I went to get a standard oil change. After oil change, they gave me a paper listing everything that was checked and said everything was fine with my car. A week later, something is wrong with my car. I took it to a different service center. They did the SAME checks on my car, and found several things under the hood and in my A/C system in terrible condition that Walmart said was "checked." Now I am wondering what Walmart actually checked. And if they saw anything wrong, why they didn't mention or explain anything. I am very disappointed with Walmart. Will not be returning.

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    Punctuality & Speed

    Reviewed July 18, 2015

    I went to Walmart store #1361 in Sioux city Iowa. I strictly told them I have used Valvoline oil since the car was new. I confirmed twice with the clerk and he stated it would be 36$ plus any extra oil and filter cost. I get my car done an hour later only to notice they used cheap Castrol bulk oil... Called manager, was transferred to TLE manager and he said "bring the car back and we will change it." No thanks not waiting another hour. Taking car to Dodge dealer and filing a complaint with 1-800 Walmart. They will be paying for damages as they are responsible for not listening to the customer.

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    Staff

    Reviewed July 11, 2015

    Two cars having oil changes were before me. It took an hour and 15 minutes before my car's service was started. My car took over 45 minutes. A manager watched (wearing grey) and another employee (wearing navy) did the same thing while Nick (wearing navy) serviced my car and at least the one before me with NO help from the others. Later when asked, the one in navy who watched said he was a technician training Nick. There were others waiting to have oil changes, but it was RARE to have anyone manning the cash register where people ask for service. I think my time is more important and will gladly pay $10 more to actually get better service.

    This means I won't get to shop in Wal-Mart while I wait many hours. I'll save money by going somewhere else. The door to the car servicing area was broken with a dangling metal piece that keeps the door from staying open. Can't a place like Wal-Mart afford to do building maintenance? I asked the man at the cash register why the other 2 guys watched while the trainee did ALL the work. He started to tell me something but I interrupted stating, "I saw the men watching Nick do all the work." He then was quiet and so was I. I came around 4:30 and left close to 6:30 p.m. on Saturday.

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    Customer ServiceStaff

    Reviewed June 28, 2015

    I went to my local Wal-Mart with a tire issue on all four tires. I was headed for a road trip and didn't need a problem. Manager stated it was my vehicle and not the tire. OK maybe but this car has a perfect maintenance record with receipts. So to be safe I special ordered a set of Uniroyals Laredo Tour OEM for this vehicle now made by Michelin Tire Co. After the tires were put on and the bill was ready, I notice there wasn't any road hazard as requested. I asked the department manager. She stated that there was something mechanically wrong with my car, and she would not sell me road hazard. HELLO, now the only condition to add road hazard was to put a disclaimer which was never revealed till I left and read my bill. Now for the rest of the story. After a few hundred miles car started shaking and continued.

    Stopped halfway through my trip. I stopped Wal-Mart to have this investigated. Tires were rebalance and technician noted rims were bent (I have Alloy Rims, very unlikely). I continued on my trip. When I arrived I took the car to a mechanic and did not find a problem with the rims. I had to drive back another 1,200 miles on vibrating tires. Now I'm at a local GM dealer to verify the problem with the tires. I spent 135.00 to road force and check balance. One Tire severely out of round and one other close to out of round. The balance was off as well according to their machine. Went to a different Wal-Mart in Liberty MO and they agreed on the left rear tire replacement. OK not done yet. Shortly after and still could not get the vibration out the front right tire was replace. Now I am thinking finally but sadly no.

    Now back to the mechanic to find that one of the replace tires was severely warped and the tread had a roll to it as well. Now to go back to my local Excelsior Springs Store because this is a very visible problem. After their investigation they concluded there was a dimple in the front the alloy rim on that particular rim with the tire. Next day I returned with another rim for the tire that the manager stated was causing the problem. Here's the kicker. I had request to verify that the tire was running straight before returning it to the car. I stood behind the fence across from the balancing machine. I could visibly see the tire still rolled severely as it spun on the balance machine. I brought this to the manager’s attention. Her answer was yes she could see the movement and stated that it will vibrate but she would not warranty it out because I already had enough tires changed out and again my car was the problem.

    I again tried to discuss the implication that this is not right. All the while she was I guess, getting angry I believe, wanting to be right. She delivered her final message at the top of her voice in front of the whole bay staff that my car was the problem and she had fifteen years at Wal-Mart. Conclusion. Now I had call Michelin to find a solution to this problem. They sent me to an authorized dealer for examination. Findings as followed: Driver Rear left tire severely warped as well as Passenger right front. Others not as bad, also out of balance by their machine. OK I guess my car isn't CRAP.

    The store representative contacted Michelin Tire with the findings. Michelin decided that all the tires warranted replacement and I was awarded a full refund from Michelin (not by Wal-Mart) for a new set of tires. I had to pay new mounting and balance fees and will go after Wal-Mart and ask for an apology from their Service Manager. It is obvious that Wal-Mart does little or nothing to educate the staff in the automotive department especially on tire manufacturing problems. Oh they can also take some lessons in customer communication skill.

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    Reviewed June 26, 2015

    If you have high performance car - don't ever change oil in Walmart! (I have no choice to stop by in Walmart, near Kansas city). It took us one hour. Great! After half of mile driving, I noticed a smoke coming behind my car. Stop. Found they did not close properly oil lid on engine, and oil start spill onto exhaust pipe. I understand: maybe its too complicated to mechanic in Walmart to close oil lid in Mercedes. Behind me stopped another car, asked if I need any help. (Thanks, nice couple in p/u black car, with handicap decal.) When I told them that I changed oil in Walmart they said me that is usual what should I expect. Ok. Together with oil change, I asked Walmart to rotate a tires.

    After smoke situation I decided to check tire nuts. That was excellent idea. I tided up few of them. After couple of thousand km, I noticed my oil becoming kind of brown. My car should run 9000 miles between oil change. After I came back to Vancouver, BC, after 7000 km, oil was BLACK. I change it at home by myself + flash engine. And last thing: Walmart put me wrong oil filter. Hopefully German guys made excellent engine and it passed Walmart service.

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    Reviewed June 23, 2015

    VW Passat got 3 new tires, two rear and front passenger side. About 2 weeks later front cv axle disconnected from transmission. Found out the screws were gone. This was on the front driver's side wheel. They should not have been working on. Lost two days work and pulled muscle pushing my car up my driveway. Had to buy screws and tools to reattach joint. Someone later told me that crazy stuff like this happens to people after they take their cars to Wal-Mart.

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    Staff

    Reviewed June 20, 2015

    I needed the air in my tires checked and the men at this particular Wal-Mart oil & lube are so awesome. When I ask for help they are available. I am a single parent who at times needs assistance and they are accommodating. Thanks so much, greatly appreciated!!!

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    PriceStaff

    Reviewed June 18, 2015

    They told me that they couldn't rotate my tires because it was too dangerous. I had tires put on at the same place only two years ago and only driven about 40,000 miles on them. Then they put on cheap General Grabber tires (what brand is that?). I had on Bridgestone. They over charged me $105.12. They charged for tires that were not put on, $164, but put on the dirt cheap $116. The department is poorly run. No cars in the bay, four workers walking inside complaining that they did not get a break at the right time. This was at the Bentonville Super center.

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    Customer Service

    Reviewed June 18, 2015

    Supervisor took my car, stripped all of the lug nuts, and replaced them with truck. I tried for a week to get help. I paid for repairs and it was deemed unsafe. Now they won't respond or help with medical and lost wages. The metal is stripped on all lug nuts.

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    Punctuality & Speed

    Reviewed June 14, 2015

    Went in with BMW 525xi for oil change and tire rotation. Came back 3 hours later, no oil change or rotation. Get this they said because the car did not have a dipstick they could not change the oil. Lines were long. Only one guy there. He was telling people to give him a minute. One guy waited over an hour for tires only to be told they did not have them in stock. Go there and you will be frustrated beyond belief. The Parkesburg store is just awful.

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    Reviewed June 14, 2015

    In for routine oil change, waited over an hour while they had my vehicle then finally was told they couldn't do the oil change because of previous paperwork saying I had signs of a leak. Suddenly my oil change light and coolant light are on.

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    Customer ServicePunctuality & Speed

    Reviewed June 10, 2015

    I went to Walmart in South County off of Telegraph on June 07, 2015. I wanted to purchase 2 Goodyear tires for my Chevy Tahoe. I was told they had 4 tires. Checked my car in, left and did some shopping for about an hour and a half, went back to check on my car. The mechanic told me that he was just getting ready to page me. They didn't have the tires and had already disposed of my others tires and that he could give me 2 of the same size but different brand. I tried calling my husband he didn't answer, so I told the guy to give them to me since I basically had no choice. Had to wait another 30 minutes.

    Then when trying to pay it took 45 minutes just to get checked out. Went out to my car and they have out the tires on wrong one side, had the black showing which is what I ask for the other side was white letters. I felt so taken advantage of I went home. My husband went up there the next day, was treated very poorly and was told there was nothing they could do. So as a lengthy conversation with the store manager they did flip the tire so that the black side I'd facing out. WE WILL NEVER AGAIN GO BACK.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 9, 2015

    Had a tire that failed. It had a large bubble on side of tire that was taking the tire off the rim. While deciding on tires, I asked son to look at the rear tires as well. The tread he could see was 75%. They only changed the front 2 tires. An hour later, we were on our way. In less than 45 miles, a back tire failed just as we went through a intersection that involved multiple major highways combining and breaking off in downtown Nashville, Tenn. We were headed to Indy after leaving and the Walmart employees were aware of this. I managed to get over on the highway but could not spot the issue. Got off the next exit and wonderful church people helped us realize the tire had started separating and a part of the tire was hanging and beating the car. They cut it off for us and we slowly drove back to the Walmart we just left.

    I agree, the front tires they took off were far worse then we knew. They also said the back tires which looked good from the outside were shot and had to be replaced due to an alignment issue. My issue with Walmart is they claimed they never looked at the back tires but out on the receipt balance, back tires complete and accepted. The receipt also showed air pressure checked on the front and back tires. In closer inspection of the receipt, they claim we declined new stems which we told them to change them. We were not looking to spend this money but we wanted to get home safely. They were aware we were willing to pay for 4 tires because we wanted to get home safely. Instead, we were given a false sense of security when we left the first time. They stated, you're all set. I was driving 70 mph on a busy highway through a tricky exchange. They're saying they never looked at the back tires is unacceptable.

    When I saw the front tires on the return visit, I was shocked but not one word had been said to us about the condition of those tires. Since those tires were in bad condition, they should have looked for problems with the back tires as simple common sense. The front tires had about 50% tread you could see. They had the car up on the lift. We were not allowed to inspect for ourselves while it was up. It is not allowed for customers to be in the bay due to safety but they will ignore a safety issue when they see it? My issue with Walmart is this. They want to claim to be a family store and someone you can trust and a name you know, then provide the service you claim. We went there first because it was early on a Sunday and it is a national chain. I personally will never trust Walmart Auto Service again.

    If you know families are heading out on vacation, send them out safely. Don't ignore obvious safety issues. I am not a mechanic and after seeing the front tires, I would have asked to have the rear tires closely be inspected if I had been informed. You don't expect to tell a baker to put chocolate in a chocolate cake, you don't expect to tell a delivery person to take the product they deliver in, off the street, you consider that part of delivery. So why should I have to ask a person changing a tire to do it with their eyes open? If oil had been dripping, I would have expected to be told. Simple common sense is all I expected. We left early so traffic would be lighter and to beat potential severe weather that was headed to our destination. We planned two stops in Louisville but were only able to do the one because of the extra 3 hour delay due to returning.

    We had gasoline expense due to driving back and ending up in the slow go traffic we attempted to avoid by leaving early. All I can say is I hope the Meijer opens soon very near our home because for now, I will drive as far as needed to avoid Walmart for long time to come. It will cost them thousands of dollars. Is proper training worth losing sales over? I wonder if the person that changed my tires would have sent his older parents or grandparents out in that car knowing they had a several hundred mile drive ahead of them, miles away from any help if they broke down. FYI, the 4 tires they ended up changing are at my house for inspection if you care to see why I'm upset.

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    Installation & SetupStaff

    Reviewed June 4, 2015

    My truck sat outside for close to 2 hours before they started installing tires. I spent 2 hours and 20 mins. to get 4 tires installed. There were several people in the service area just walking around do nothing. Ordering tires very simple, installation nightmare.

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    Customer Service

    Reviewed June 1, 2015

    I took my vehicle in to have new tires put on them about a month ago and before I went in, I noticed my son and daughter both had their 3ds on top of the console so I decided to put them in it instead. When I came out I was in a hurry to pick my kids up from school but noticed one of the 3ds were missing. I know for a fact both of them were in there when I went in because I specifically put them in the console to be out of sight. I hate to accuse anybody of being a thief but it's pretty obvious someone from the Bluefield Walmart stole my child's 3ds and when I called to complain, the manager claims that he will view the video footage to see if he notices anything suspicious. Mind you, they had my ride for over 3 hours. He calls me back in about 15 minutes and says he sees nothing that would support my claim. That he could tell where his hands were the whole time.

    I find that very hard to believe that he could see straight through my windows and see where his hands were the entire time.. Especially, considering I was in there for 3 or more hours and he only took 15 minutes to call me back. It had to have taken him a while to even find the video. But needless to say, nothing was done about it.. Not to mention, they stripped the bolts out on my tires and now I have to have those replaced in order to have a new set of tires put on the front. That is well over a hundred dollars right there.

    I will NEVER do business with them again and I'm seriously thinking of filing a report to the police and have them view the video themselves. The saddest part about this is that was my daughter's Christmas present that she had begged us for the past few years. It just upsets me that anyone would steal from a child. I just think something should be done about this. I've heard other people's complains but nobody ever reports them.

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    Staff

    Reviewed May 28, 2015

    For the last four years I have been taking my vehicles to Wal-Mart for oil changes in Muscle Shoals, Alabama and each time the employees dented both fenders by leaning on my car plus leaving oily hand print every where. I'm sick of this shade tree quality and won't ever let Wal-Mart change my oil ever again and will let any and everybody else know what experience I had there. My wife's truck developed a check engine code after changing the oil plus one time the employees broke her dip stick off and never accepted responsibility only to tell me that they couldn't touch it until I took it somewhere else to repair it then bring it back for oil changes...but like I said Wal-Mart will never earn my businesses again. Thanks for messing up my vehicles.

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    PriceStaff

    Reviewed May 27, 2015

    I had tires put on my wife's car at Sam's Club. We let our membership run out so when it came time to rotate the tires, we took it to Wal-Mart to have them rotated and balanced. This would have been free at Sam's, but I was willing to pay for the service at Wally's. I dropped the car off and explained to the associate checking me in, that one rim had been damaged, and I had a replacement rim in the trunk. The damaged rim was bent and caused an awful shaking at high speeds. I asked them to trade out for the new rim while rotating. The associate repeated back to me from his report all that needed to be done; four tire rotation with balance, and to replace the one rim with the new one in the trunk of the car. He told me it would be a little over an hour. After shopping around for about 1/2 an hour, I noticed the car sitting outside the bay. I asked the lady at the counter if it was already done and she handed me the key and took my money.

    Feeling suspicious about the short work time, I grabbed one of the workers and asked them in detail if they had indeed completed everything I asked. They looked annoyed and said, "yes, of course". I asked again and another worker came over and concurred that everything on the list had been completed. I asked if they changed out the bad rim and they both said there was no reason to do that, it was fine - "no leaks". I told them the tire never leaked, it had a bent rim. At this point a manager joined them and all three insisted the car was fine, that all tires were balanced and rotated and there were "no leaks". Again I explained the tire never leaked, and I never said it did. It was bent and throwing off the balance.

    I pointed out that there was no way they could have balanced all four tires and not found the bent rim. Seeing that I had made a valid argument, they finally put it back on the rack and found that none of the tires had been balanced and the rim was in really bad shape. They all joined in blaming the guy from the previous shift that wrote up the work order. I had the order (that they given me) in my hand and pointed out that it was all itemized on the order and checked off as "completed" by the workers that were still there. I made them put the new rim on while I watched. Then I rolled the old bent rim back to the trunk and they all got a chuckle out of watching it wobble as it rolled. They decided not to charge me any extra for the rim change. (Swell guys!)

    On the interstate, going home, I could still hear a bad vibration in the back. I'm taking it to an alignment shop to make sure everything is ok, but I'll never pull that car back into a Wal-Mart garage. What a joke. I can't stand to be lied to, especially in a business situation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 25, 2015

    I came in to get an oil change on my only day off this week. I checked my car in @ 1:45 p.m. At 4:00 p.m. my car is still parked in the lot not touched. Another set of customers are in front of me. They have been wait 2 1/2 hours. This is Memorial Day. I am grateful that Walmart is open for my business on this holiday. But, due to this wait I have missed a Family event.

    I hope you understand how frustrating this is. I would really like a call back or some type of correspondence back to address this. I really am disappointed that my Memorial Day has been affected to this extent. At this time it is 4:09 and my car has not been pulled into the bat. No one at the counter and people are gathering to check on this situation.

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    Reviewed May 14, 2015

    On May 5th, 2015 took my 2009 Dodge Grand Caravan in to have tires balanced and rotated. On may 9th we were leaving on a trip for the weekend. We were a hour and a half into the trip when we heard a continuous knocking coming from the front of the van. So we turned around and headed back to Warrenton Missouri were we live. On the way home we stopped at the same Wal-Mart to have them check the tires. They rotated them back and said "Everything is fine now." That was on may the 9th.

    On May 13 I was picking my daughter up from school when the knocking started again so I called my husband and he called Napleton Mid Rivers where we normally have work done on it. So I took it in on May 14. The technician called me back while he had the van jacked up and said "Here is your problem. Wal-Mart never tighten any of your lug nuts back on your tires are just barely sitting on the van." They told me that this situation was a lawsuit waiting to happen. They charged me a $110.00. Took my receipt to Wal-Mart - they would not even apologize then took them 40 minutes to refund me the $110.. I ask them what about my time and gas for their mistake - they just walked away!!!

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    Installation & SetupPricePunctuality & Speed

    Reviewed May 12, 2015

    Went to Wally World today to get four general grabbers installed on old suburban. They were offering free installation online. Called to ask and the manager said that she would match online price. 40 dollars cheaper online. So I went for it. They tried to get me with warranty which I did not want. And were a little slow and not polite, but I went expecting that. So overall not too bad...especially with free basic install.

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    Customer ServiceStaff

    Reviewed May 8, 2015

    A few weeks ago I went to the Walmart Lube and Tire Center to have 2 all season on my car and the winter ones off. The next day when I went out to the parking lot to go shopping, I noticed that one of the tires I had changed at Walmart was flat. I took it back to Walmart to have it fixed and I figured that I won't have to pay for it because the technician didn't seal it properly, WRONG!!!!! They charged $25 bucks to repair a problem they caused. They told me very rudely because it wasn't one their tires, the repair wouldn't be free! I am never going back there again, because they made me pay for problem they caused in the first place. What a rip off!!!! My advice to you is never get your car serviced at Walmart for anything. They are ignorant, rude and don't stand behind the service they provide!!!!!

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    Customer ServiceStaff

    Reviewed April 22, 2015

    Purchased truck tires on May 2014 with road hazard for a total of 830.00. As of April 2015 with 11,000 miles the vehicle had been in for rebalance 6 times in 11 months yet tires still would not balance and tread wear at 50% on a 50,000 mile Bridgestone tire. On April 15, 2015 I talked to a manager and asked them what to do and they said they would fix the issue. They ordered new tires and said they would charge by miles on the tires. 11,000 miles on a 50,000 tire approx 20% and refund the tires less the 20% then purchase the ordered tires. I was told the total would be around $170.00 to fix the defect. On April 20th I was at Wal-Mart to have the tires installed but they were busy so I said “Take care of your customers and call me in the morning with final cost and I will bring the vehicle in.” Manager thanked me and said he would call in the morning.

    Next morning I got no call so I called Wal-Mart and was told the manager I had been dealing with was scheduled off for the next two days. I went to the store at 5:15pm and talked to one of the assistant store managers. He took me to the tire center and tires were getting installed. At 8:20pm I was told the total I owed was a additional 470.00. They didn’t go by mileage on the tires but decided to go by tread wear at 50%. (Refunded $40.00 of $206.00 defected tire and nothing for road hazard, mounting, balance or even tax. Charged me again for mount and balance on new tires and no road hazard.)

    They reduced the price to $311.00 after the assistant store manager told me there was nothing else he could do and walked away. He said “if he isn’t willing to pay the $470.00 then put the old tired back on the vehicle.” It made no difference that the department manager told me for the past several days told me 20% and now I have paid a total of 1,440.00 dollars for a set of 920.00 dollar tires. They worked the whole deal to their dollar advantage instead of standing behind the product they sell. I will never purchase from them again.

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    Customer ServiceStaff

    Reviewed April 18, 2015

    I was standing at the check out/check in & another customer walked up with a large bag of dog food. She sat it on the counter since it was heavy. The employee came over & shot me a dirty look & proceeded to help the second customer. Even though she saw me there first. From then on, she was very rude & hateful. I don't know this person so I don't know if she is always this way. There were only 2 other vehicles in the shop, but it was going to be an hour & half to get 2 tires mounted. I really think she wanted me to go somewhere else the way she acted. On another occasion, I took my truck there to fix a flat & by the next day, it was flat again. I ended up going somewhere else.

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    Staff

    Reviewed April 17, 2015

    I took my car into for an oil change at the Rome GA store #825 and did not get the service I usually get. I ask for a standard oil change and to replace a headlight and was told they could do that, instead got a premium oil change for $45 and did not get a headlight. When I went back the man acted like it wasn't his problem. I have shopped with Wal-Mart for a lot of years and I did not appreciate being treated that way.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 17, 2015

    Took my Chevy Cavalier in for an oil change about 11 am. They upsold me a fuel injection flush for 10 additional. While I waited, I shopped and put in pictures at the photo area. About noon, they called. I went up and they were looking for my keys, then someone came from the back and said they just started because they couldn't get the filter out. I joked with them and left to go shop more and wait for my pictures. Got my pictures, paid for other items and went back to check status at about 1 pm. Still not ready. The gentleman said usually an oil change takes 20 minutes, a bit more for fuel injection service. He couldn't say why not yet done. Was done at about 1:30.

    When I went to the counter, they first gave me a paper to sign saying I needed to get a new dipstick before my next oil change because it was broken. I didn't sign and told them it was fine before. They got the mechanic and stated it was already broken. I told them I was not happy or comfortable but knew I couldn't fight it so just signed and paid and went to my car. When I got to my car I found my back window open. This window is faulty and unable to close. I returned to the counter and asked why they had lowered the window and the counter guy just kind of ignored me cause he couldn't really answer. I got angry and told them to open the door to let me out, went to the front and asked for a manager.

    When she came I explained why I was angry and that I was going on a trip and the window is stuck down. I told her I figured she would probably do nothing, but I wanted to voice my complaint. She walked me back to auto telling me to wait and see what she can do. She got the 'pit boss' (who looked annoyed to be bothered) and they went into the back and got my paperwork. After talking, they came to me and said they were told the dipstick was already broken and they always roll down windows when they drive a car in… normal procedure and that I should have told them about the faulty window. I asked how a normal person would know to say that when you are just getting an oil change. The manager stated if it was her, that would be the first thing she would tell someone. I said “If you know procedure, you would, but an ordinary person would not.” There is no reason for a back window to be rolled down for an oil change. I left.

    When I got home I found I had been overcharged by 10, they had changed my arrival time to an hour later than was accurate and they lied about checking my blinker lights - which I know because my passenger blinkers don't work. I went back and was refunded my 10. I asked why they changed the arrival time and said they checked my lights when obviously they didn't… no pit boss or manager was available (boss at lunch and manager in office doing something). The cashier, ** - bless her heart, offered to have the car rechecked. I told her I trusted them to do it the first time and I didn't trust them to have my car again. I am disappointed at the lack of concern, no apologies, no mention that oops, they can't get the window up, just a blame on me for not telling them. Very unhappy with Walmart, where I love to shop on a regular basis and no clue if they even checked anything I paid for or guarantee it is right.

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    Customer ServiceInstallation & Setup

    Reviewed April 16, 2015

    I called the Walmart on Henry St. in Muskegon and asked if they had tires that would fit my car. They told me that they did and that there was only one person waiting for tires and that I should come right over. I got there within 5 minutes and told them that I wanted my 2 front tires replaced. They gave me a slip and said that they would notify me in the store when the car was ready, if I wanted to wait and do some shopping. After almost 2 hours of hanging around in the store, I took my purchases to the register in Automotive. That is when they informed me that they only had 1 tire that would fit my car. I guess that the inventory showed 6 on hand.

    Why did I have to wait that long to get this information? If I hadn't went back there, I would probably still be waiting. I skipped going to an appointment to get these tires installed. Even though I was thoroughly disgusted with Walmart at this time, I decided to call the Walmart across town (Henry St.) to see if they had the tires in stock. After calling 3 times without any one answering the phone in Automotive, I decided to give up on getting any tires from Walmart. How does a company stay in business with such poor customer service?

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    Customer ServiceStaff

    Reviewed April 14, 2015

    I went to Walmart in Douglasville for an oil change. When I picked my vehicle up I noticed that the oil light and the engine light was on. These lights were not on before I dropped the car off. I had a doctors appointment for one of my children So I could not go back into the store immediately. I did immediately called them and told them what had happened. They said to come in when I got back from the doctor. When I returned to the store they took my vehicle. They said they drain the oil that was in there and put a thicker oil in there hoping that that would cause the light to go off. When that didn't work They started googling How to fix the problem.

    After about an hour Someone explained to me that it was a coincidence that the light came on And that if I drove the vehicle for about a hundred miles the lights would probably go away. Needless to say that did not work. When I returned to the store I spoke to a manager who told me that he would look at the video to make sure that everything was done correctly. He also told me to take my vehicle to a mechanic so that they can diagnose the problem and once I did that and if it was related to the oil change at all they would take care of it.

    When I returned to the store with the repair Order Stating that the oil pressure was low due to low oil level in the vehicle The manager said that that was something that Could not have been caused during the oil change. He also stated that he did not personally look at the video but he had another associate to do so over the weekend and that associate told him that everything was done correctly. He then reassured me that he will investigate the video himself and call me back. I called the store manager later that day and was told that no one had seen the video because their loss prevention person was gone all weekend and that it would not be until the next day before they could watch the video. I was concerned that the manager I spoke to lied to me and told me that somebody had watched it And told him that everything was done correctly but no one has access to the video.

    So when I asked the store manager about the inconsistency in that story she told me she could not discuss it with me. My mechanic says I need a new motor now and Wal-Mart isn't taking any responsibility for their mistakes. They called my mechanic and told them I bought my vehicle to them with no oil in it, but that is not mentioned on their work order/receipt and was never mentioned to me during my many conversations with several employees who said they worked on my vehicle, including 3 managers. The bottom line is, there was no problems with my vehicle before they had it. I had driven less than ten miles before bringing back to them. The lights were on immediately after starting the vehicle, which means they saw it when they were done and no one noted it nor did they mentioned it to me. Leaving me to believe they were hiding it.

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    Reviewed April 9, 2015

    Took in for oil change - the tech broke my threads on oil pan, over tight the plug on my car. Walmart paid for towing to garage to fix. The garage tried rethread the oil pan failed. Car leaked oil - called garage to come get car. Walmart paid for repair. Now because it leaks Walmart blames garage for bad repair and says the garage didn't fix it like Walmart told them and garage wants to put on new oil pan and Walmart will not pay for anything. Refuse to fix my car blaming garage for not fixing it right so now I am screwed. Now I still have a broken car. I need to sue Walmart just don't know how. What a nightmare.

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    Customer ServicePrice

    Reviewed April 7, 2015

    On March 25th I brought my vehicle to Wal-Mart (store 3324) in Sheboygan for an oil change. It was an easy way to multitask -- I also had some shopping to do. After the oil change I went to work (part time job) and got home later that evening (it was dark out). For the next 2 days I left the house when it was dark and got home when it was dark. On Saturday afternoon when I got home from work, (first time it had been light out coming or going to work) I pulled into my driveway and to my horror, I had 3 large dark spots in my driveway. By large I mean 15 -20 inch in diameter. Not sure what the substance was, I called Wal-Mart to ask if I could have it looked at.

    The only thing that had changed in the last couple days was the oil change, so I assumed it was oil. In the process of trying to get a hold of someone in that department, I was disconnected 3 times. This just added to the dissatisfaction I was having with this experience. By the time I actually talked to someone, it was time for me to leave for my part time job again. I was told to bring it in the next day and they would look at it. The next morning I brought in my vehicle, explained the oil spots and my dissatisfaction with this purchase. I spent $8000 on my newly paved driveway and it looked like crap now. Very angry.

    The guys that looked at the vehicle came out of the garage area and showed me the air filter that they took out of the vehicle. They showed me that the top gasket wasn't smooth, it was a bit wavy. It was a Fram filter cor 6607 TLE. The mechanic said after this I should request a Purolator filter after this "because they are cheaper and better." Here's my 1st question. If they are cheaper and better, why are they not using them? Here's my second question. Has anyone ever been asked what air filter they would like? The mechanics said this type of thing happens every once in a while with the FRAM filters. I was asked if I wanted them to show me where the oil dry products were. Really? That's your answer to my complaint? I will never use the Wal-Mart store for any auto work ever again.

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    Reviewed April 4, 2015

    I saw an employee and asked him if ya'll carry a specific brand of tires. He told me "I'm not on the clock." I've had similar experiences here before and if I can buy any product elsewhere, I will shop there instead. We bought 4 new tires somewhere else. You lost a good customer.

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    Reviewed March 27, 2015

    Every 3 months I have taken my 2007 Chevy to be serviced, oil, fluids, vacuum. Referred a friend also, then referred another friend. Last visit first friend, they claim Oil pan leaking. No leaks. Had car checked elsewhere. My last visit, they claim "oil pan" leaking, had car checked elsewhere, no leaks. This visit occurred March 5 2015. After assuring me all else other than "oil leak" was fine, car began missing. Had NO transmission fluid left in car. I have no idea how much damage I, or Walmart may have done to a perfectly good transmission. When I returned to speak with someone, March 27 2015 approx. 5:30 pm, a Manager of another dept informed me I have oil leak only. Advised her NOTHING in oil was leaking. Advised NO transmission fluid in my car after I left Walmart. Again, only stated I have oil leak. Refused to assist even with an apology. Since this time I have spoken with countless people that have experienced the same issues.

    Walmart is making enough money that they should stand behind their product, replace what they destroy and at lease hire Caring Managers. This will stop me and many other from shopping for ANY product at Walmart. To top it off Manager walked away with receipt. Now I must spend another day searching for THAT manager whom I am sure will dispute taking my receipt. I am sure these records are in your system however as I charged.

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    Customer Service

    Reviewed March 26, 2015

    Took my 2013 Honda Civic with 11,702 miles on it for an oil change and tire rotation to Walmart in Greeneville Tennessee. The next day my son took the car to work and called me to tell me the check engine light was on so I told him I just had the oil changed and to look under the hood. When he opened the hood the oil cap was in the engine compartment and there was oil all over the engine. I called Walmart and they told me to bring the car back. I then called Honda and they told me not to drive the vehicle so I had it towed to Honda. Thank goodness I did. No major issues. They cleaned the engine and replaced a quart of oil. I filed a complaint with Walmart. He said he will have to review the video so this is probably not going to end without a fight. I will never take my car to Walmart for any work. My closest Honda dealer is 30 miles away but it is well worth the trip.

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    Reviewed March 19, 2015

    I purchased 2 tires from Hudson Bridge Walmart in Stockbridge on 3/13/15. Within hours, one of the tires blew a hole out at the sidewall for no apparent reason. By the next evening (3/14/15), the second would no longer hold air. I went back to store on 3/16/15 and was told by 3 managers that I would not be able to get a refund or an exchange. When I had asked if they were aware of the complaints and bad reviews of the same problem with the same tire (which unfortunately, I didn't look up reviews until after the fact), the tire department manager responded with, "They are cheap tires and I wouldn't have sold them to you." But still was told nothing they could do. I might as well have thrown that money in trash. Then after looking at info received to go through manufacturer's warranty, I realize it was the wrong info! I would like to look into a class action lawsuit! A lot of people on the online reviews are asking for one as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 14, 2015

    I bought a set of Goodyear tires at Walmart. (P265/70R17 TRACK2). At 8,000 miles I had a flat. Took it to an auto repair place to have it fixed. They told me the bead had split and was not repairable. They could not offer a replacement because it was a Walmart co-branded tire, and suggested I take it back. I had purchased the road-hazard insurance with the tires originally. So, went back to the Walmart I bought them from.

    Walmart no longer had a record of my purchase, since their automotive section used to be managed by Jiffylube. So, an elderly, rude woman who plugged my information in to an arcane handheld device with a plastic pen. After explaining the situation multiple times, I left my keys and went into the store. Thirty minutes later, I was paged. They couldn't find anything wrong-- with my SPARE. The flat tire was in the bed of the truck, and the older lady knew that. After I clarified, they asked again what I wanted done. They didn't have a replacement in stock and the tire had been discontinued, so they could not order one.

    I asked about alternatives. They showed me a tire that roughly resembled it (raised white sidewall). They had ONE in stock of my size. I asked them to replace it. As they were starting, I asked about credit for the original tire. They said I'd have to talk to "Mr. **" but they had not seen him in a while. As a side note, one of the kids working there said-- "oh, by the way, the one tire we had doesn't have raised lettering like the one we showed you." I finally gave up and asked them to put everything back. I will buy my tire elsewhere.

    There were at least 5 Walmart people I interacted with and none were helpful. I never saw the manager. All together, I wasted two hours there and did not get my tire replaced. Perhaps this is how Walmart avoids honoring their tire warranties, by frustrating customers into leaving. Lessons learned: Walmart offers of name brand products are NOT the same quality that you will buy elsewhere. Walmart does not keep adequate inventory of their own co-branded products. Walmart automotive staff are largely indifferent and not professional. Walmart does not honor manufacturers warranties OR their own hazard insurance. If anyone cares, this interchange was 3/14/2015 at Walmart store #1177 on Highlands Avenue, Manchester, MO.

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    Customer Service

    Reviewed March 14, 2015

    I went to Walmart very early this morning for about 8.45am to try change battery of my car but I been there for about 2 hours waiting but the customer service told me at that time I have 6 cars ahead of me. Also I can see inside the shop and nobody was working on any car So it is unacceptable to offer an service that it does not work.

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    Customer ServiceCoverageStaff

    Reviewed March 13, 2015

    On January 23rd, I took my car to the auto service dept at the Walmart located in near our home for an oil change. When the technician asked for my information, I asked him for an oil change and to check everything because we were going to use the car for a long drive at the end of the week. I also asked if they could check and fill the power steering fluid if needed because the steering had become tight and thought it may need some fluid. He stated they could but it would be a while before the car was ready because they were very busy. I told him I would leave the car and come back later that afternoon to pick it up.

    I returned to pick up the car that afternoon and was told nothing about the car when paying. I stopped in the service area and asked a lady if I could speak with someone regarding my car. She asked what my question was and I asked about the power steering fluid because it simply said checked and no notation regarding filling the reservoir. She said "Oh yes, I know that one and it was fine. It did not need any." I left thinking maybe something else was wrong with the steering and would call to make an appointment with the dealer. I drove straight home which is less than a mile and parked the car until the next morning.

    I drove to work which is an hour away and noticed the check oil light came on. I thought maybe the techs had not reset the computer although thought it was strange because we have our oil changed regularly (3,000 miles) and had not noticed this light the day before. When I finished my work and began my drive home, a red flashing light came on and said oil pressure very low. Again, I could not imagine why this would be because I had just had it changed so I drove home but made an appointment for the next morning with the dealership.

    While I was at work the next day, the dealership called and left a message for me to call. When I called back, they asked when the last time I had the oil changed was....I said on Monday (2 days before). They said "You have not oil in your car. You may want to come up here." When I had finished work, I went up and they showed me that there was less than a quart of oil that drained from the car. They also noted that the power steering reservoir was down to less than half and as we looked we noticed all the other things that were marked "checked" had not been. The battery was corroded so that the plastic covering was stuck and had to be pried so that could not have been checked and cleaned; the air filter had moths and dirt in it, and 3 of the four tires had 26-28 lbs of air but were noted as having 35 lbs each.

    I called the store only to be put on hold and then transferred. One nice gentleman in the service area did speak to me finally but said the manager was on vacation. The next day I learned that my "case" was transferred to Case Mgmt, Inc. and they would call me soon. ** called me at 7:30 Friday morning to tell me that he would review my case and the video. The next week, he called to tell me they still had not received the video and then the next week, he called to tell me he had reviewed the video and it appeared everything was done correctly. I began to laugh and proceeded to ask him how they possibly could be sure and if all had been taken care of, how my car could have declined in 2 days. I also asked about the power steering. His reply was, "Mrs. **, they are not mechanics." He then said my case was closed. I informed him that it was probably not.

    The car is using oil now which it never did before and I would like protection from possible future issues from this.

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    Punctuality & SpeedStaff

    Reviewed March 10, 2015

    The Auto Care Center at my Walmart (6149 Old National Hwy, College Park, GA 30349) is full of slow, lazy, liars. I pulled up at 3:40 to get my oil changed and specifically asked if it would be done by 4:30 because I needed to be somewhere by 5. I was assured that my car would be done by 4:30 and I believed him since there was only one car in the garage, leaving the other four garage slots open.

    My car was immediately pulled into the garage and I went into Walmart to do a little bit of shopping while I waited. I was gone until 4:15, when I came out my car wasn't done, no problem, it wasn't 4:30 yet, so I had confidence that it would be finished soon. 4:28 rolls around and I asked the lady at the front (she's very nice) how long it would be because I was assured it would be done by a certain time. She checked for me and was hesitant to come back and tell me because they told her that it would be another 15 minutes before it was done.

    My car did not get pulled up until 4:50 and the mechanic didn't even have the decency to apologize for lying and making me 20 minutes late for what I needed to do! He didn't say a word to me after he pulled up, actually, nothing! The entire time I'm waiting, I see mechanics sitting around, talking, grabbing food, talking to women that don't even work in the auto care department, just lollygagging around, not caring about what I needed to do and what was promised.

    I asked for a reason! If I would have known that it would take an hour and twenty minutes to change frickin oil, I would have just waited until AFTER my appointment or the next day. Excuse me, I paid for a service. I was promised it would be done by a certain time, I expect you to do your dang job! Especially since my entire decision to pay you was 100% because I reassured that it would be done by a certain time and I would not be late. NEVER AGAIN! NEVER! I will be going up to the store tomorrow to complain about the workers there, their nonchalant attitudes, and their empty promises. Totally inconsiderate. Highly pissed off.

    I have anxiety issues, so it's important for my life to be very direct and punctual or I will either have an asthma attack or go into a crying fit. I ended up going into a slight crying for because of their excessive tardiness. I call it "slight" because I had my 7 year old son in front of me and I had to try and keep it together as best as I could for his sake and to keep him calm.

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    Price

    Reviewed March 6, 2015

    I was a ASE Technican. I always buy My tires at Wal-Mart and sometimes have My Oil changed there, depending if I have time to do it. I haven't had any trouble and I have had three sets of Tires put on different Vehicles in the last Year. Sometimes the wait can be extensive but overall that's all part of it. I do wish I would see more Torque Tues being Used but I have never had an Issue. I would rather buy My tires and Oil changes elsewhere because they have taken over everything else. I just can't compete with The prices.

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    Staff

    Reviewed March 3, 2015

    Took my SUV for the mechanic to check it. The mechanic ask to look under the hood with him and found my oil cap was on top of the motor and oil was everywhere. I was very upset with the guy that change my.

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    Reviewed Feb. 28, 2015

    My car already had 2.5 extra quarts of oil in already. If ** had changed my oil why would it STILL have 3 extra quarts in it AFTER he was done. He disconnected my cruise control. It is the only car we have. My husband is disabled.

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    PriceStaff

    Reviewed Feb. 18, 2015

    In brief. I had Rain X wiper blades($32.00 a pair) installed at my auto parts store on 2/5/15. I had my oil changed (Mobile One high mileage oil) at Walmart Osprey Florida on 2/17/15. When finished was told that the bill was not correct and that the Tech added wiper blades. Ok fine. I didn't ask for the blades to be replaced as the ones that were on when I came in were new and very expensive. I told Doug to get my Rain X blades back on. He went out to the bay and said, not to worry sir the blades that they put on would be comped to me. I said no, I want MY Rain X blades that were on back on the van. Ok, he said he would have the blades back on. I watched from a distance as the tech took blades on put another set on. Out the door I went only to find out when I got home they were not the Rain X blades but a cheap set of blades.

    Went back to the Autoparts store where I bought the Rain X blades and had the clerk at the Auto store come out and check the blades that the Walmart Tech put back on. He showed me a Rain X blade, and there was no way you could mistaken a Rain X blade from any of the cheaper blades. Rain X has the name on the blade in plain sight. Back to Walmart. Told the man, who my wife thought was the Auto Manager, I wanted the Rain X Wiper blades that I had on when I came back on. No worries he says. Out to the Bay then out to me van. Back with the blades that were on the van, measured the length of the blade and went into the Walmart store and came back with a new set of Rain X blades.

    Questions needing to be asked. Why a tech who looks at wiper blades as a daily inspection would take off perfectly good Rain X blades. Answer from Walmart was that the Work order after mine had a note to replace the wiper blades. Really. Ok, then why did they not just put my wiper blades back on? And where did the original Rain X blades go?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 17, 2015

    Tires and lube express should the guest work out Major automotive repairs. First thing, this counter should be just for automotive needs only. The customer service rep manager gets every call only she can resolve. Next, line of 20 with only 3 has needs automotive concerns. Not a good wait time. Thoughts upon the estimate time 2-4 hrs. Go figure 3 mechanics on duty. Noted there's no system, who does what? Wait was time increase by 1 hr. Customer service failed!

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    CoverageStaff

    Reviewed Feb. 16, 2015

    Worst Experience of my Walmart life. Walmart Store # 03093 located in Meridian, Idaho. I normally go there to do tire rotation and change my oil for my Touring Sedan, Sebring Chrysler. On January 16, 2015, IT WAS THE WORST WALMART EXPERIENCE IN MY LIFE! I went in there for an easy oil change, but it ended up as a 3 hours in a hell hole.

    First, they paged me over the intercom system to come to the automotive department, stating that they couldn't change my oil because the cap cover on the oil tank is "orange" Walmart don't do "orange cap" they ONLY do "black cap cover" for the oil. And they made me look like a BIG FAT LIAR when I told them my last oil change was at the same Walmart, same location in August 2014. I even pointed out the guy who worked on my car on that day in August 2014, but he looked at me and said, HE'S EXACT WORDS: "I don't remember you, I don't know you!" He had that frown on his forehead, and he made me look like I was a lying **. I WAS HURT. And regardless, I've tried to tell them the truth but they believe him. And they kept telling me that my information are not valid in their system and they couldn't find any proof of my last car service in August.

    So I went outside in my car and get proof of my RECEIPT for my oil change on August 2014. And they pulled it up using the "service order" and they finally showed proof of my August oil changed. The manager pointed out that kid, who was still there mocking me, and taunting me with his evil stare. The manager told him that it was his name on the receipt. His name is **. But this ** was mean, unprofessional, unpleasant Walmart Technician. He made me feel like I was a liar, embarrassed and utterly HURT, because there were other customers (strangers) in line and he didn't even APOLOGIZE for his mistake. He just turned around, walked away and started laughing sarcastically.

    I don't know if that's HOW Walmart trained their employee to be so EVIL and so UNPLEASANT. But somehow he ticked that nerve. I contemplated for so long. I thought I could forgive him. But I can't. THAT SERVICE WAS THE WORST SERVICE OF MY LIFE. First, they put in a wrong color cap for my oil tank without telling me that they did that. And then secondly they embarrassed me in front of strangers mocking me that I’m a LIAR.

    I love to shop at Walmart. LOVE IT! But I don't think I will ever refer or consider that location to be the BEST for their service. Now I can't change my oil because somehow whatever they did, messed up my oil cap, and now they don't want to do anything to fix it. I'M SO UPSET, SO DISAPPOINTED.. Walmart needs to hire professional, true, and faithful people to provide an above and beyond service to make their customers feel at ease. Not to make them feel embarrassed, disappointed, and hurt. That particular employee (**) ruined the whole Walmart experience for me!

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    Reviewed Feb. 11, 2015

    I went into the Walmart on High Cross Road in Urbana, Illinois to get my light bulb changed. I had to come back the next day and wait because they had put the bulb in wrong and melted the glass so basically I had burning melted glass in my car. The day before, they ended up charging me double and did not catch it until the next day when I went in again. On top of everything, they left my car unlocked and trunk wide open in the middle of the parking lot unattended.

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    PricePunctuality & SpeedStaffEase of Use

    Reviewed Feb. 7, 2015

    I'm sorry many of you had problems with Walmart Tire Lube now called Auto Care. I work for a Walmart TLE as a service writer. If one of the technicians broke a part, we tow the vehicle to a shop just down the street from us and pay for it. The bill is faxed to us for claims and the customer is reimbursed if they did have to pay for anything. Of course the techs check the vehicle over for any potential problems to start with so we don't have that, but accidents can happen. (I.e. if you're missing studs we won't perform tire work for that will be unsafe.) The only complaint we get is the wait time, but we are short staffed and cannot make the store hire people.

    The real problem I face in my position is the lack of knowledge people have with their own vehicles. I cannot pull 7 numbers out of the air and just slap on any tires. If you don't know your tire size, I can look it up, but some vehicles have different sizes depending on the rim size. If you don't bring in the car for me to look at the door jam, then I can't give you an accurate quote. Speed rating is another big thing, but the door jam tells you that too and again I can go out and check. For instance my car is a 2000 dodge neon-- I can either have a 185/60r15 or 185/65r14 depending on the trim of the car. (a lot of people can't even tell me what they drive nor a year, or trim).

    Since mine is a base model, it takes the 14 rim size. My speeding rate is a S which is the lowest. I always go higher so I have Kumho Sense with a H rating. I understand people may not know this information on their cars, but don't get snippy with me if you don't bring the car in for me to check. I've had my oil change and tires done even before I worked there. And had been in those shoes not knowing my tire size, but I could at least tell you my year, make, model and trim of by vehicle. Never had a problem with those past techs and don't have any problems with the techs who work on my changes now.

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    Reviewed Jan. 31, 2015

    In June of 2014 I had Walmart rotate and balance my tires, as I was taking a trip to Las Vegas. I was in Vegas for about a week. When I was leaving Vegas to come back home to Mesa Arizona when I heard something hitting the bottom of my car. I pulled over and check to see if I had to run something over. When I stuck my hand under the vehicle I realize that it was my front right passenger tire that was completely shredded. This leads me to believe that they in fact did not complete a tire and balance rotation as the paperwork indicated. I filed a complaint with the Better Business Bureau and when the manager of the Walmart made contact with me to blame me for the tire being in the condition that it was and because I didn't report it right away, she felt as though I was lying and trying to get new tires out of her.

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    Staff

    Reviewed Jan. 30, 2015

    Was having engine problems before I took my CRV in for an oil change. Engine code 0011. My Honda tech diagnosed I had a stretched timing chain and a bad tensioner. Repaired timing chain and tensioner and drove 6 miles and the engine light, and VSA lights come on. Code p2646 Vtec Valve switch. Honda tech replaced Vtec Valve switch. Drove car for another 6 miles and all lights come on - AGAIN code p2646. Honda tech then noticed the VERY small oil filter on my car. Honda tech changed oil and filter and the car runs PERFECT. Went to a different Wal-Mart and asked him what filter my car would take. He said it would be a 7317. I told him that I had taken it to another Wal-Mart and that's not what they put on it. He said wait, maybe they are using the 2014 filter guide book. It determines using a FRAM PH6607 which they installed on my car.

    The filter is about 1/3 smaller than what they were using previously. He also explained how FRAM only makes that filter for Wal-Mart. My Honda tech had told me that the PH6607 would not properly regulate the correct oil pressure throughout my engine and would not work. Who designs, engineers, and determines oil filter size and design for Wal-Mart? How and who test them? How many others have these problems?

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    Installation & Setup

    Reviewed Jan. 29, 2015

    We waited 3 hours for them to install 2 car tires on my car, otherwise the guys are nice and everything. If you are in a hurry I would not recommend having tires installed by walmart. The Douglas xtra trac 2 are the tires I had installed - not sure how good they are.

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    Staff

    Reviewed Jan. 29, 2015

    In July of 2014, I purchased a new driver's side front tire for my 2004 Yukon. There were (2) people working in the service bay. It took them 50 minutes to replace (1) tire and they did that wrong. One of the guys spent at least 20 minutes complaining that he was not Wal-Mart Certified and he had been repairing cars for over 20 years. The tire blew out 6 months later. LOCATION: Wal-Mart Supercenter - Tire & Lube Express 2001 N Central Ave, Marshfield, WI 54449 Ph. (715) 486-9440

    On January 23, 2015 that same tire that I purchased in July of 2014 had a blowout on the expressway. My family and I were traveling from Wisconsin to Illinois. After contacting roadside assistance they put on our spare but closest location to purchase another tire was the Wal-Mart in Plover, WI (store #01828). We were told that just the problem tire could not be replaced, but that all (4) tires had to be replaced because they were different sizes. I told them to replace all the tires and put the best tire in the spare rim. They said they could not do that because it was against Wal-Mart policy. LOCATION: Walmart Supercenter - Tire & Lube Express 250 Crossroads Dr, Plover, WI 54467 Ph. (715) 345-7855

    We continued our trip to Illinois, after stopping for gas we noticed the front driver side tire was low. I called the service center in Plover, WI and told them the tire was low. They said the tire regulation said it should be at 32 psi, I told them the instructions on the tire stated 51 psi. We drove a little further and noticed the tire was almost flat. We filled the tire to 42 psi and had to continue filling the tire every hour until we reached out destination. Basically we spent the next 3 hours nursing this brand new tire.

    The next day we told our Yukon to a local service center. After inspecting the tire (and the other 3 to be safe) they determined the cause of the problem was an improper bead seal on the rim and tire stem. This was performed at the Plover, WI location was the reason for the continue leaking tire. It was a $25.00 fix. Two incompetent Walmart locations.

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    Staff

    Reviewed Jan. 26, 2015

    I recently had my oil changed at Wal-mart on Causeway in Brandon FL. After two weeks, my car started knockin' so I pulled over, checked everything and there was no oil. I then started calling Wal-mart to figure out why. Said I would have to make a claim and have it towed to a certified mechanic. So I did what they asked and now a week later, the claims people are still not calling me back, giving me the run around, and now they're saying they closed my claim before they even got video of the oil change. Dealership is saying, Wal-mart didn't do something right and should replace my engine, and now claims is saying they have to watch video first in the meantime. I'm without a car and they just don't care. I'm very unhappy with the way these people work. But if I was to steal something, oh they would be on it like nothing else, but a big companies, like Wal-mart, get away with murdering my car. Grrrr so upset...

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    Price

    Reviewed Jan. 25, 2015

    I just recently took my Acura MDX to Walmart to have them repair a slow leak in one of the tires. After waiting for several minutes, one of the service guys came out and told me that all four tires needed to be replaced and that I needed a wheel alignment. This was perplexing, because the vehicle had just recently been inspected by a very competent and reliable mechanic to whom I have been going for years, and the tires had all passed inspection.

    I said that I would take the vehicle elsewhere, and I took it to a Pep Boys location not far from where I live, with whom I have done business previously. They told me that all four tires were fine and that they were able to patch the repair, for which they did not charge me. I should note that Walmart did not charge me because they did not perform the repair nor did I purchase any tires from them. However, either someone was not competent or they were trying to extort a sale from me. The tires for this vehicle are very expensive.

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    Reviewed Jan. 24, 2015

    Dropped my Saturn off to get an oil change and the idiots put oil where my washer fluid then had water in my oil. Contacted legal services to get a new engine, pending lawsuit.

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    Verified purchase

    Reviewed Jan. 22, 2015

    Went to Walmart on the 16th of January 2015 to have oil changed and tires rotated. I was told by one of the mechanics that I needed a different oil in my car. I have a 1999 Volkswagen Passat gas engine with a turbo. I watch them drop my car from the list about a foot. I went out there to see what was going on. While I was out there I asked for an empty bottle oil that they had put in my car. My car started acting up within a few days. I took it to my son. He saw the empty bottle of oil. It was heavy-duty diesel oil. After dealing with Walmart I've had no results to straighten this out.

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    Reviewed Jan. 22, 2015

    I went for a oil change and two new batteries for my truck. 3 hours later I ask what was going on and they said it was almost finish. when I got there, there was no one in line and I got right in so I waited and walk around the store 30 to 45 mins. Later to find them work on someone else's car and I ask what was going on. They said they were almost finished. So I walk some more and came back. And they had put the wrong batteries in my truck, they didn't quite fit right and that was because they were wrong and I said I wanted the right ones in my truck.

    I looked threw the window and they were just pouring the oil in and so I walk some more and came back, still working on the truck. Now it has been three hours. I heard my truck start and pay the bill and went outside and open the hood to see what they had done and the first thing I see was the battery cables hadn't even been cleaned and that was it. I was about to blow so I went back in and look for manager and he said if I would come back tomorrow they would take care of it. Are you kidding me!

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    Reviewed Jan. 21, 2015

    Had 2 front tires done, and now I have no tail lights. They shut off when I put a directional signal on... got pulled over by the police and got a ticket. This is **. Very unhappy customer..

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    Customer Service

    Reviewed Jan. 20, 2015

    I went to Wal-Mart, December 6, 2014 for an Oil Change to my 2006 Toyota Tundra Engine and purchased 6 qts of oil. Wal-Mart claimed the engine oil change was complete and on December 17, 2014 a loud knock was heard in the crankshaft and/or rod bearings. The Toyota Roseville Auto Service Dealer also heard the noise and wrote up a description on what may have occurred, putting the cause of the problem to the low oil content, causing a possible loss of oil pressure to the crank and rod bearings and thus causing the noise, which will ultimately lead to total engine failure.

    On 12/22/2014 I called CMI-Mark ** and sent him the write-up by the Toyota Dealer in Roseville, CA and Mark with CMI came to the conclusion that Wal-Mart is not at fault and further attempts to reach him or his Supervisor have gone unanswered up to today 1/20/15. I have still not heard back from CMI-Wal-Mart's Insurance Carrier for these issues. So for roughly $40 in oil and labor I'm left with an engine that will blow up in the very near future, without repair of engine replacement. Is there anything you can do to help?

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    Punctuality & Speed

    Reviewed Jan. 7, 2015

    Went to Wal-Mart to buy new tires for my car and have them put on. Old tires were getting bald but never have had any problem holding air. Pay for 4 Tiger Paws (which are very nice tires, and have very good reviews) and 3 days later, I get a flat tire while driving on the highway and have a little rim damage. I go back to Wal-Mart and the manager tells me that they will put a new tire on, and pay for the rim. He tells me that if it under $200 then they can pay me from in the store, otherwise I would have to go through claims. So I ordered a new rim for $135, just to be told he was wrong and I have to go to claims anyway. 3 weeks later (still less then a month after purchase) a different tire goes flat. This time they said the rim is cracked and they cannot put a tire on it. So I file a claim, just to be told that because I left Wal-Mart with air in my tire, there is nothing worthy of a claim. I have now been stuck on the side of the road in freezing weather twice, have been forced to miss several days of work, and have had to pay out of pocket (even though I was told I would be paid back) and am out of my car for at least a week. Something, as simple as tires, has been a complete nightmare, and Wal-Mart refuses to do ANYTHING to make it right.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2015

    I dropped off my 2005 Town and Country mini van for its oil change while I did grocery shopping. One hour later, I received a call from my wife, telling me that Walmart had called her and told her that they would not be able to change the oil in the van, because they had broke off the dip stick and could not tell how much oil they were adding to the van. I went straight to the tire and lube express, since I was still in the store. I have no idea why they just didn't page me and tell me to come to that department instead of calling my wife at home. Anyway, I took my groceries to that department and checked out. The associate spoke with me and informed me that he had accidentally broken off the dip stick on our van, and for that reason could not perform the oil change and that I would have to take the van some place else to have it fixed.

    So I did take my vehicle down the street to Kauffman tire and brakes. They had to order a new dip stick from the dealership for 30.00 and perform an oil change for a grand total of 100.00. I took the receipt back to Walmart and showed it to the manager. He said that they were not going to pay anything and that he did not care that I had to pay 30.00 for the dip stick that his employee broke while attempting to do an oil change on my van.

    I informed the manager that this van was just one of my four vehicles and that we also spent 26,400-30,000 each year in the Woodstock, GA store. I then told the manager I expected to be reimbursed the 30.00 for the dip stick I had to replace, and he refused. I then shook his hand and said that it had been nice doing business with Walmart and that this would be the last time. Hello Target, Krogers, and Publix. My three new best friends. And now Kaufman Tire will be doing all my vehicle oil changes and repairs in the future. What good business practices this poor Walmart manager has learned.

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    Customer ServiceStaff

    Reviewed Jan. 5, 2015

    I reluctantly went to Trussville, Al Walmart today for an oil change today. I usually go to express oil change, but they were closed today (Sunday). First off I had to wait about 10 min for an attendant to come to my vehicle, only to tell me that I had to go inside to check in because their handheld devices were not working. I checked in and went to do a little shopping. When I returned I paid for my oil change and was told that my keys were in my vehicle!?! Really!!! I got to my vehicle and my doors were locked. If my keys were inside my doors would not have locked because of the sensors. I asked the mechanic for my key and he had no clue where it was either. He asked several other mechanics and they didn't know where it was. Finally they called some other mechanic off his break because he was the last mechanic to have it. He was extremely rude and told me that he did not lose my key. He then retraced his steps and found my key. When he gave me the key he just turned and walked away with no apologies for my inconvenience. Another mechanic was very apologetic for his coworker's mistakes. I will never, in life return to Wal-Mart auto service center.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2015

    After almost an hour they called me to show me something on my car. I was asked to go downstairs under my car because my drain plug was stripped & they could not do the oil change. The mechanic pointed to the plug & then told me the oil was overfull & clean? I said that’s impossible that it's stripped because I don't have an oil leaks & I check my oil - it was dirty & not overfilled. Then we went upstairs. He pulled out the stick & it was low a 1/2 of quart? I questioned him because he said it was overfull. He added a 1/2 of quart in front of me & then gave me the car back. Inside the paperwork was No Charge because they didn't do the oil change. I bought oil & a filter for my mechanic to do the oil change tomorrow.

    I then went to work & after 2 hours I had an oil leak in the driveway?? I called the Manager at Walmart who said they did nothing to the car & could not help me?? How is it that I have parked in the same spot for 2 1/2 years without a leak & now I have one? Normally when a bolt is stripped it happens when you are putting it back in & then you can't tighten it - they said they never removed it?? The guy working on the car said as he was removing it he noticed it was bad?? My husband checked my oil. It's clean & low a half a quart now. He believes that when the tech emptied the oil & broke the plug when putting it back in, then just filled the car with oil to cover himself. That makes a lot of sense to my mechanic also. I will know more tomorrow after it gets to the shop. I will contact Walmart at that time again with my findings.

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    Customer Service

    Reviewed Dec. 30, 2014

    Had 4 tires installed at the wal-mart in flanders nj. Was there for 4 hours while so called mechanics were busy on their cell phones. After they finished installing my tires, I stopped to buy gas. Got out of my car to see how tires looked - I should of done that at the walmart. My tires and hubcaps were dusty, full of finger prints and grease, not to mention the words ** and ** were written on the dust. I guess the mechanics got a little annoyed because I kept watching through the window at the store to see how they were progressing. Store was very dirty. Waiting room had a tv which did not work. There was a coffee pot which had no coffee made. Just a terrible experience.....store#3291.

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    Price

    Reviewed Dec. 25, 2014

    I, too, had my daughter take her car to Walmart for an oil change. It died a few days after her oil change. This car had approximately 50,000 miles on it and ran perfectly beforehand. Like others, Walmart said they had video of them putting oil in the car but would not show me the video. I had two mechanics look at the car and both said the same thing - oil did not leak out, the oil was not put back in. There was approximately 1 quart in the engine when it blew. The engine got so hot so fast, the block cracked. This cost me $1,700.00 to get replaced. Walmart insurance said, "Sue us, we're Walmart." They know you cant sue a company who's owners are worth 149 billion dollars. Well you can try, but how much will that cost. If there is a class action lawsuit out there, I want in. I still have my dead engine block and all receipts. I will buy my 3,000.00 dollars a year in groceries elsewhere from now on. Wonder how much that will be over the rest of my life. Will never shop Walmart again. Will gladly pay more and not give another penny to the store that won't take responsibility for its work, and then say they are too big to sue but you can try.

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    Customer Service

    Reviewed Dec. 20, 2014

    My wife had gotten off work that morning, after working the overnight shift. Walked outside got into our car, drove over to tle to have an oil change. Which takes 30 min. 15 min after she leaves the car, Walmart pages her to come get the car. Wife leaves to put gas in the car. After putting gas in the car barely moves 5 miles/hr. And now our car will not start nor does it have a spark!!! I was on the phone most of the day with managers at the store, got nowhere doing that. So I called corporate, got told to talk to the district manager. I (had) a talk to him, got nowhere with him either. A lady from the claims department calls, we are suppose to find a mechanic. Then have our car towed from our house to the repair shop, which we feel we shouldn't have to do. Since the car was running when she dropped off, now it's not running. Go figure.

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    Installation & Setup

    Reviewed Dec. 19, 2014

    Yesterday morning, I went to Walmart to get new tires installed 12/18/14. I was the first customer and the only car being service at that time. My truck is a 2011 tan Rav 4 Limited, tires size is 225/65/17. I spoke with tech there and I purchase four new tires. The tech told me, "It will be about 35 minutes until your car is finished." I returned later, tech told me "your car's finished" so I paid . I took a walk around my car to see my new tires and noticed that my rims were damaged during removal and installation of new tires. My rims were a little dirty when I came in, but they had no damage.

    My car has 39,000 miles so these were the first set of tires put on this vehicle since factory ones were installed. I took a ride to car wash to see if this damage was just dirt. Then after I had washed, it was very clear to me damage was worse than originally thought. I left car wash and return to Walmart and I spoke with service manager and explained what had happened. He took a walk outside with me to examine my rims and saw the damage on all four rims. He then told me he would be right back, that he had to talk to store manager. This is Centereach Walmart located on Middle Country Rd in Centereach. So about 20 minutes later, service manger had return.

    He said he had spoke to store manager and they would like to offer me a 25-dollar gift certificate or we would have to go through insurance. I told him I want my car fixed. He went to speak to store manager again, came back, and told me he needs a bill for repairs. I left Walmart and took a ride to Middle Island Toyota so they can do an assessment on damage to rims. I spoke with service adviser John **. He confirmed that damage to rims were caused by Walmart's tire machine. He explained to me that duck head on their tire machine need to be replace and that's what caused the damage. I took pictures of the head on machine at Walmart and it was very worn. John gave me an estimate on repairs. The cost was $125.00 per rim, $500.00 for all four. So I returned to Walmart to drop off estimate and they told me I will be contacted by their insurance company.

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    Punctuality & Speed

    Reviewed Dec. 18, 2014

    I hate going shopping, I especially hate shopping at Walmart, but I got a gift card and needed my oil changed. I was told it would take 30-45 minutes. I came back 2 hours later, and they hadn't even started on my car. I tried to find someone to complain to, but none cares at the store.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 17, 2014

    Went to Walmart to just have an oil change. Two days later transmission burned up. Why? They decided to check the transmission fluid on a manual car, which was stated in my receipt that they checked the transmission fluid. The mechanic I took it to said that they failed to properly replace the plug and the car lost the fluid over those two days. $1,800 to replace transmission. Four days of trying to get a response from Walmart (multiple voicemails and emails). And of course Walmart denies this is their fault.

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    Punctuality & Speed

    Reviewed Dec. 14, 2014

    I ordered tires from Walmart.com and tried to get them put on my vehicle numerous times. Never happened. So finally I agreed to drop my vehicle off for my tires and an oil change. By the way the services they say they provide for a high mileage vehicle, they don't. Forget even getting your windows washed. The worst service I have seen in a long time. So I came to pick my vehicle up and they tell me I owe $400 something. Not the case I have already paid for my tires!!! Horrible, horrible service. The wait alone is unthinkable. It's apparent that you get what you pay for if you want a decent job done. DO NOT GO TO WALMART!!! THE WORST SERVICE EVER!!!

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 12, 2014

    I purchased 4 Dunlop tires online on Black Friday, unfortunately the closest Walmart to my house which is in the Bronx where I could pick up was the Walmart at Edison New Jersey which was an hour and a half from my house. Let's start with that... The email clearly states the tires are available for pick up and there will be a $12 fee per tire to install. When I get there I was ignored for the first 20 minutes by the man at the front desk, he was busy doing whatever he was doing and DID not bother to say "I'LL be with you in a few minutes" (as if that was so hard to come out of his mouth). When this man finally acknowledges the fact that I'M there, I explain to him that I was there to pick up some tires I had ordered and get them installed all of this happened at 3:30 pm and there sign clearly states they were open for business till 7 pm. Well he had the audacity to tell me he couldn't install the tires and that I could go back the next day and get them installed or just take them home with me.

    My first response is "uhhh why! First off I just drove an hour and a half to you and your sign clearly states you close at 7." He DID nothing but rudely tell me "no! I cant get them installed for you." I was so irate at the fact that I had been waiting all that time and drove that far for this bs that doesn't even make sense to me. It literally could have taken them 30 mins the most. One of the mechanics even offered to install them and he told him "no!" So he asks me "are you coming back tomorrow?" I said "no!!!" Again because he clearly doesn't get how far away from this place I actually live. Well then he gets an older lady to try to help me. It took her more than 40 minutes to find my tires. He had to help her find them. In the meantime I'M waiting and there's this lady that sees the situation and tells me "these people are terrible I will never come back here again. They've had my car since this morning for a battery change." Now there is no excuse, with all of the mechanics they have working there, they cant take 10 minutes and change this lady's battery. I knew I was better off never coming back to this place. Well the lady looking for the tires said "I found your tires" and brings only 2 of them out...

    After another 15 minutes I'M like where are the rest of the tires. They both say "ohh I thought you were picking them up tomorrow." "No didn't." I say. "I wasn't returning. I live an hour and half away." This whole time, what part of that DID they not get through??? They rushed out the other 2 tires and I was on my way from crazyslowville. I will never ever order through Walmart website to pick up from any place at all. This has been the worst experience for the service that I received from these people I was better off either getting them shipped straight to my house or buying them elsewhere period. These people lack so much professionalism it's difficult for me to comprehend how they have a job. I was treated like I didn't matter and ignored half the time and had to drive an hour and a half or more in traffic with the horrid smell of 4 brand new tires in my back seat. The smell had my head spinning. I was dizzy and my stomach was turning the whole time from that strong smell in a confined space. I will never deal with any of these people again. Ever. I paid Walmart good money to receive this type of service come on.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 9, 2014

    My son took his 1997 Honda Accord to Walmart Tire and Lube Express in Cartersville, GA this past Friday, Dec. 5 for an oil change. Upon check out, he was told his tires were due for a rotation, but other than that, all was well. She checked this on the receipt. Shortly after leaving the service center, he heard a loud knocking coming from under the hood and then noticed the oil light was on. He pulled over and called me. I told him to check the oil and he said it wouldn't even register, the stick was dry. I told him to wait and I would call Walmart. The Walmart service manager said he would go check it out. After waiting 2 hours, my 17 year old son decided to walk to a truck stop and purchased 2 quarts of oil. He put them in the oil reservoir thinking maybe the man wasn't coming. When he turned on the car, he realized the knocking was still there so he called me again. I told him to be patient, the man was almost there.

    Upon arrival (2 hours after I called), the service manager told my son to back the car closer to a ditch so he could get a better look underneath the car. He told my son he really didn't know what was wrong with it and called me. He told me that Walmart would have it towed by Martin's Garage to my home, and that Walmart would pay for the tow and then file a claim. He told my son, "Evidently we forgot to put all the oil in the car. Don't worry we'll get you back on the road as soon as possible and we'll pay for everything." He took pictures of the car, the engine, the 2 empty oil containers, and the receipt. He never gave the receipt back to my son. Two hours later, the tow truck showed up and brought my son and his car to our home. He went all the way to Walmart first to get paid and then brought him home - which means my son was stranded from approximately 3:30-7:30 PM. On Monday, Dec 8th, I received a call from the insurance agent. The insurance agent, Joshua ** , told me that Walmart had a video showing oil was added, and after reviewing the receipt, it appeared that the car had a knocking when we brought it in, a leak in the transmission, and a cracked windshield.

    Therefore, Walmart nor the insurance company would be able to help us or pay for any repairs. This was never verbally mentioned at all while at the service center or while stuck on the road. The car does have a crack in the windshield, but prior to this service visit, we never heard any knocking or saw any leaks. We had no trouble with the car at all prior to the service visit. In addition, I called the service manager back and discussed further with him. Since he clearly heard the knocking sound when he made the road visit, I asked him, "Considering the loud knocking sound you heard, would you have changed the oil or serviced the car?" His answer was an emphatic, "No, not me personally. I would not have serviced that car with it sounding like that." We are at a loss for words and completely stunned. I can only assume that the paperwork may have been changed since the only copy we had was taken back to Walmart. We have not seen a copy of the video but plan to request one.

    I'm not really even sure what to ask other than we plead for you to help us try to get some kind of repair help and/or compensation for my son's car. This is his only mode of transportation to school. He was seeking a job, but without a car, is now at a standstill. We also would appreciate your help in investigating this service center to see if this has happened before or is just common practice. We are just so disappointed and in disbelief. We had a great running car, took it in for an oil change, and now the car is not drivable. We believe the engine is ruined.

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    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 8, 2014

    Very upset with my experience with the Belleville Illinois Walmart. Took my car there on 12-4-14 to get an oil change. Drove my car yesterday and this morning to work. Luckily I forgot my lunch at home so at 3:44pm I clocked out for lunch and went out to my car. I saw oil running on the ground but I just figured it was from the car parked behind me. Get in line at the drive thru, right across the street from the store I was working at that day, and my oil light starts flashing and my car dies. This happened 4 more times in the drive thru. Made it back to my job parking lot, parked, got out, looked at the ground, nothing was there. Kept my foot on the brake and gas to keep car from dying, let it run, turned it off, got out, looked at the ground, there was oil everywhere. Looked at the dipstick and there was barely a drop of oil on it.

    Called Belleville Walmart and talked to Curtis and he advised me to take it to the nearest Walmart. I told Curtis I would have to call my boss to leave work to be able to do this since I was scheduled to work until 9. On the drive there the car died several times due to overheating and I was almost hit by a car because my car died mid turn. Got to Walmart in South County where Greg was great and he showed me how the gasket was put on the filter wrong which was causing oil to spray everywhere. Greg spoke to Curtis in Belleville and explained the situation and Curtis said they had reviewed video and admitted it was their fault and would take care of it.

    I got to the Belleville Walmart around 6 and Curtis was very nice and apologetic. He said they would refund my money and give me a $75 gift card. I told him I appreciate that but that doesn't cover my loss of wages, what it's going to cost me to get the engine looked at to make sure the overheating didn't do anything to it, the fact that I was almost hit by a car because of something they did, my headache that I still have because of the stress of all this, I didn't even eat my lunch cause I was so upset and all the time I have wasted up here and the oil damage on my driveway Curtis said I would need to file a claim and to let him talk to Terrance again.

    I asked to talk to Terrance, the ASM over service who Curtis had to keep running back and forth to because the man didn't even have the decency to come out to talk to me about this issue and Terrance was paged several times and never showed up so Curtis and I walked to electronics where Terrance was paged again and another ASM named Michelle, who was very nice, came out and explained that Terrance was gone for the day. That really disgusted me because he not only didn't care enough to come out and talk to me from the beginning but now I'm being told that he's left for the day before this was even resolved. I asked Michelle if the store manager was in and she said he was and I asked to talk to him. Michelle went in back and came back out and said that Warren was in a meeting. Once again not even the store manager cared enough about the situation, a situation that could've gotten me in an accident, to come out to talk to me.

    Someone gave a claim sheet to Curtis to have me fill out, which I did but I feel that with a situation this severe someone in upper management should've had the decency to talk with me. I thanked Curtis, who should be acknowledged because it looked as if he stayed past his scheduled shift to try to help me when no one in upper management cared to. I got my car and moved it to the front of the store and came back in to try to talk to Warren and I spoke with another nice ASM named Sandy, who was also very apologetic and told me that Warren should be in at 7am. I will be going there tomorrow before I have to work to let Warren know how unhappy I am with the quality of service that upper management in that store provided this evening. I could've really been hurt because of a mistake this store made and no one seemed to care except for Curtis. I also called and reported this to the corporate number as well. I feel very disrespected and I WILL NOT BE SHOPPING AT THIS WALMART EVER AGAIN AND WILL ADVISE OTHERS TO DO THE SAME!!!

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    Customer ServiceCoverageStaff

    Reviewed Dec. 4, 2014

    I purchased four tires from Walmart and got the warranty with no charge for tire rotation at the time I purchased them. I went there regularly for my oil change and rotated my tires every other time. The last time I went there apparently the mechanic put a different make and size tire on my rear tire. God only knows what happened to my tire that he took off. I didn't notice it until I went to put air in my tires months later (who checks to see if the mechanic put the right tire back on your car?).

    Upon noticing that my car had a different tire put on it I called Walmart’s manager and told him about it. Which took me all morning to do between getting hung up on and waiting for them to find him to answer the phone and leaving a message with a different Manager earlier in the morning. His response was, "Since it happens months ago they (Walmart’s Loss and Prevention) people and their management team decided they weren't negligent and would not be held responsible." They also scratched the inside door panel and attempted to cover it with some sort of oil?

    My warning to anyone who is thinking about going to Walmart for any car repairs --- STAY AWAY. They are NOT trustworthy!!! From this point on I will be going to Big O's or Discount Tire. All the years previous I had used them, never had any problems. I should have stuck with them.

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    Customer ServiceStaff

    Reviewed Dec. 3, 2014

    Friday Nov. 14, 2014, I took my 2002 Volkswagen Passat to 5730 W. Amarillo Blvd Amarillo TX Walmart auto center for tire rotation and oil change. Previously no issues with that vehicle's oil drain plug not tightening or leaking, I returned to Walmart after 2 hours. They informed me that my drain plug was stripped out and could not be removed. I always thought if it was stripped out it could not be tightened, but anyway this was their response. Also they said we damaged my oil filter to the point it could leak, so we went ahead and replaced it with a new one even though they didn't get to change the oil. And they charged me for rotating and balancing my tires. They said I would have to take it to a garage, they recommended a specific one which tells me this wasn't their first incident.

    I first took the car home when I noticed it had an oil leak it never had before. Upon further inspection, they didn't rotate the tires (I had marked them) and there was no weights or indication that they had balanced them. The bent up oil filter which they damaged was still on there too. They recommended I file an insurance claim through their insurance of which a third party administrator handles or is supposed to. If you miss a call from that person, it takes 7 - 10 days for them to get back to you. I've missed 2 and I still haven't talked to them and it’s been 19 days now. Walmart said it would be taken care of in 48 hours. Customer service is no help whatsoever. They say they have nothing to do with it, it’s all handled by their insurance which is a joke. I've tried to consult with the store, Walmart customer service and C.M.I. (Walmart's insurance administrator) with still no results at this point

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    PriceStaff

    Reviewed Dec. 2, 2014

    Well, this is not the first time. I usually go to do my van oil change at this location. When I get, I ask them how long it takes, he said between 1 hour to hour and half and easy it take them 2:30-2:45. When you ask them "I need to complain, I want to talk to the manager" and it end up the manager who did the oil change. Walmart auto center is the worst place to go to. They are like gangsters. You can't talk to nobody there and they look at you, "that's what we got, take it or leave it." It's a shame on walmart to have extremely bad management like that. The only good thing they have is the price. Otherwise, forget it.

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    Reviewed Nov. 26, 2014

    We had our oil changed and the fuel injection system done back in September and had to go back and have the fuel injection system ran again back it clogged up our exhaust and made it run like crap. We are spending a couple hundred dollars a week in gas to drive it. And we had to pull it home three time. Nothing was wrong with it before we took it there.

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    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2014

    Walmart at Steelyard in Cleveland changed oil. 5 days later no oil in engine. Repair shop I used claims it is common and is Walmart negligence. Oil change took 3 hrs. 4 other cars were done while I believe a new trainee serviced my car. Walmart hides behind corporate names, insurance companies and business agents to deny compensation for lost of use of my car and engine.

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    Staff

    Reviewed Nov. 15, 2014

    My husband & I took our Honda Element to the Wal-Mart Auto Service in Tarboro, N.C. this morning to have the tires rotated and balanced. We had bought the tires from them about 2 years ago and had at the time purchased the Free Lifetime Rotation & Balance they offer. The tires have approximately 30,000 miles on them now. So, we left the keys with them and went to shop while waiting for our vehicle. After about an hour, we went to check on their progress. We were told they could not do the rotation and balance because the front tires were wearing on the inside edges and the rear tires were wearing on the outside edges.

    This is NOT TRUE! This set of tires was wearing very evenly! The vehicle had just passed N.C. State Inspection a week ago! We had looked at them thoroughly before taking the vehicle to them that morning. The entire time the work order was being written we noticed all the employees hanging around the window, looking into the service writing area. The guys were not doing anything but playing around, joking and laughing with each other. It was obvious that they did not want to do any work and therefore refused to do our rotation & balance! We will never buy any more tires from any Wal-Mart because of this! Tarboro's Wal-Mart sure needs someone to straighten out their Auto Service Dept.! It is the pits!

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 15, 2014

    Went in today to have 4 tires put on our van. Was told it would be an hour so went to do some shopping. 5 minutes later we were paged to come back to TLE. When we got there, they said that my gear shifter would not go into drive and they refused to work on it. I told them I have never had a problem with the gear shifter and could I go show them that it does work just fine? They said “No, we are done.” I asked for the store manager and the TLE tech said he wanted to stand there to make sure I had my "story straight". After a lengthy conversation that went nowhere, the store manager told the TLE tech to take her outside and show her that the gear shifter was broken. Of course right in front of her it worked just fine. They had no problems pulling it into the bay.

    After being forced to put the tires on my vehicle by the manager and taking up an hour of my time they took another 1 1/2 hours to put the tires on. When I went back to pay I was told that they could only put 3 of the 4 tires on for some bogus reason. By that time I just gave up and said I will just pay for the 4th tire and have my mechanic put it on. It took them another 30 minutes just to pay for it because they tried to charge me for installation and tire removal of the 4th tire that they refused to put on. I will never go there again. I saw them refuse service to two other people who just walked away angry during that time.

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    Walmart Auto Care Center Company Information

    Company Name:
    Walmart Vision Center
    Website:
    www.walmart.com