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I mean, I know it's Walmart. My expectations weren't high. But they managed to disappoint with awful customer service, start to finish. We pulled in today, about 3 PM for an oil change. There is one car in there, so I pull up, not sure where to go, since nothing gives you any indication as to where to go. Finally some big, rude guy tells us to go park. We go in to get set up. The guy in there is so easily distracted. He wasted so much time on the woman in front of us, who wants tires, and he keeps telling her it's so expensive, and to go to eBay. He was looking at what he said were wheels, as in I guess whatever keeps the tires on. Seriously! Then some lady comes in mad, talking to another worker, about something, and he stops what he's doing to watch what's going on over there.
Finally, we get set up. He says about an hour, and hour to an hour and fifteen minutes. We go shop, come back an hour later. They haven't started our car. We wait another 20 minutes. By this time, there is only one guy out there, just walking around. Nobody is working. We stand in line for a bit to ask for our keys back. She says they are outside and get them from out there. We go out, there is nobody around. Finally some guy comes out, and we have to tell him 3 times what kind of car. Clueless. We won't be going back there again. Terrible service. Slow, and incompetent workers!!!
Walmart sadly is far more concerned about profits than serving customers needs. I bought 4 new tires. Along with the lifetime balance and road hazard. Tires were on for 1 day and the front driver side tire has a continuous thump while driving below 20 mph. Went to see about having it swapped out for a tire that isn't defective and they balanced the tire!!?? When does balancing a tire fix a thump? Left and went to another Walmart and that store did the same thing. I asked about replacing the tire and both stores said they would not replace the tire because they couldn't feel the thump. They drove my van 25ft!!
Called Bentonville and they basically said too bad so sad that if the store doesn't want to replace it they don't have to. There is no return policy for mounted tires. Any replacement or fix is 100% up to the store. You as a customer have NO say in the process. Sam Walton would puke if he saw what they have done to Walmart and how they treat customers today. But, profits are up and China is happy. Shame on this gazillion dollar company who refuses to replace a tire that cost them about $20! Gotta keep those bonuses up.
So much for ever buying Tires at Walmart ever again. Got new tires back in January 1st, 2015 and during my oil change in May 2018, they said I need new front tires. The Mileage on the tires at the time was 16,782. Well below the current mileage which is 40,000 or above. The tread was worn right down the middle of each the tire. When I first called them about it they tried to get out of the warranty by saying they no longer sell the tire (how is that my problem?). Today they said I could bring them in and they would check the tire out to see if it was a defective tire. I knew they were going to try to get out of the warranty somehow.
Their final answer was that the tires are not covered under warranty because they were "Overinflated" (32 PSI). Even though the tire has a MAX PSI of 44 (which obviously is extreme) they go off the "Optimal PSI of 30" inside the front door frame. After posting it on Facebook someone recommended that I check the PSI at the time they installed them. I have scanned PDF copies of EVERYTHING!!! They inflated them to 33 at the time of the installation. Had them dead to rights. I took the scanned in the invoice to Walmart on my iPad. They are going to honor the warranty. When I talked with the managers I sounded skeptical that this was even caused by over inflation, but if it truly was it was done at the time of installation.
Having thought about it some more. Today when they originally told me I overinflated them the invoice had all 4 tires at 32. I KNOW for a FACT that the back driver's tire was 30 or below having just checked it last week. The fact they magically came up with 32 pisses me off. I also find out strange how all the tires have the exact same reading during an oil change. At one point since the installation, an oil change receipt said each tire was 34 psi... What are the odds. *Rubs chin*. Next time I go in for an oil change or to get my tire inspected, I'm video recording me checking the tire pressure OUTSIDE THEIR DOOR IN THE PARKING LOT!!
Unfortunately with my car I am under the hood a lot checking fluid levels especially due to small oil leak. I put about 1/2 a quart of oil in every few weeks. So I know what my oil filter looks like and before the oil change it was dirty/grimy. I had an oil change done at the Beach Blvd. location in Jacksonville, Florida. Still in the parking lot I popped the hood only to see the same dirty oil filter! I complained at the in store Walmart mgt. but was told to go back to auto department. The mgr on duty took the car back into the shop to check it only to tell me that it had been changed and the problem is my dirty car. He said I could not have a refund and I could just complain to corporate. So I did. I was allowed to get a refund. But my car started having problems soon after.
I realized that bolts holding on the two back coils were gone, the coils were just sitting loose in the cylinders. Also radiator fluid was getting into the spark plug cylinders. I slightly adjusted the radiator hose at the top and no more leak. These were things that could have been done in a couple minutes to sabotage my car and if I could prove it was them (upset at me for catching them not changing out filters to help their bottom line) I would sue them! I did have an oil change elsewhere and it was obvious that the filter was new.
Being a previous Walmart tire and lube technician I know the policies and procedures. I went in to the Texarkana, AR Walmart to get a battery replaced on a 2003 VW Bettle. I left it there being that it was backed up. 30 minutes later I received a call saying they are unable to do it as they do not work on vehicle batteries that have a computer in the car. So I picked it up and drove home and called the Auto Care Manager and asked her if it was true that if the car has a computer in it that they will not work on it, she said it was true.
So I then broke it to her that I am a former technician for Walmart and I know that we were supposed to do what we were paid to do. Just because we had claims on oil changes did not mean that we could quit doing oil changes, she then admitted she was new and would talk about it when she goes to training next week. Walmart, you are so focused on the Academy program but are not narrowing down to the smaller managers. If a cigarette company had bad cigarettes so they just changed the way the box looks doesn't mean that the cigarettes inside the box are more trained. Learn to train other managers besides setting them on a computer doing stupid lessons that do not help.
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I went to my local Walmart to get my oil changed, they said 1 car was ahead of me and my car should be next. I waited 2 HOURS and after I returned to that place they still hadn't touched my car (I had to wait 30 extra minutes because there wasn't any attendant at the register, yeah Walmart) and then they told me the same story, "There is a car ahead of you." I canceled my service and made an appointment with the dealership, they took like 20 minutes or less to change my oil. If you value your car and time don't go to Walmart.
Had my oil change with Mobil 1 full synthetic wonderful product. The problem is they don't get to oil filter tight leaking oil everywhere all over my driveway, all over my engine compartment. I couldn't be more upset with that. Will never go back to Walmart for an oil change again.
So I went to Walmart to balance and rotate my tires because I thought Walmart would have the best deals. After it was all said and done somehow my battery went bad so I paid to have it replaced and after I left the store my car was shaking and swerving so bad I had to go to another tire shop. After their inspection I was told the balance was off by a 1/2 an ounce and the forgot to tighten my lug nuts on all 4 tires! I could have been seriously injured or died because of the neglect they had.
Went to Parker & Chambers Walt-Mart at 2:00 pm. Request oil change and asked for estimate time. They told me there are two cars in front of me so 30 minutes 40 top. I agreed, so they get my info and they will call me if as soon as they will be done with the job. I walked into the store to do some shopping. By 3:05 pm I went to the cashier at Oil & Lube. After waiting for a couple of people the lady asked me for my info and call the guy, he came and told me: "Do not rush me, it is just me and my buddy here..." I replied: "Are you guys in the middle of it?" He said: "No, we haven't start yet with your car..."
This place is a Joke, Walt-Mart hire those guys that are not certified, fine! Just to change oil, no big deal, but at least hire people that actually work, they are talking, smoking, walking back and forward and pile the cars. Open the hook and that it. If you have nothing to do and you are willing to wasting 3 hours for a oil change just go there, anybody can change oil and filter in 15 minutes.
I took my car in for a routine oil change. I was satisfied with the time it took for them to do this. I was checked out. Asked to sign off and given keys. I then went to finish my shopping. About 20 minutes after I had paid and received my keys, I was called and paged to come to the tire and lube express. The manager met me in the aisle to inform me that my car window had been rolled down and left during a heavy rain and my car interior was "a little wet". When I went outside to check, it was more than a little wet and my door and instrument panel on the door was soaked. The manager refunded my money after I demanded this, but refused to do anything more or even say that they would be liable for potential damage. He also refused to get me in touch with anyone higher than himself. He informed me that there was no store manager. Corporate has been called.
Oil change and tire leak check, Marquette, MI. - So how long does it take to do a 30 minute oil change? First car in at 8am to do oil and check a leak in the tire. 1.5 hours later I see the car is out, must have been just recently out. They said we just finished the oil and it’s back in line for the tire. Their sign said oil 30 minute, tire 1 hour. 3x as long for the oil meant could be 4 hours for the tire and to get in. Their tech worked on the car the entire time, or should I say was trying to look like he worked. He didn’t leave the car for the 1.5 hours as far as I could tell. Needless to say the tire will go to a different shop or I will do myself without proper tools in about the 30 minutes. Oh and they did not reset the need service light as well. The gal at the counter’s defense was a nasty, "I didn’t check you in, I don’t know what you were told."
Hamilton Marketplace Walmart: 2 weeks ago we arrived at this store about 1:00 for an oil change. We were told the wait would be hours. We left the store without buying anything. Yesterday we came back at 12 to 1:00 again. We were told a 3 1/2 wait again. Without buying anything we left and food shopped next door at BJ's. There were 2 vehicles in the shop being worked on and no vehicles waiting in line. At Walmart we were told to get the oil change at another Walmart 14 to 20 further away. This is the closest Walmart to us and our drive was 20-25 mins. We did not want to go further in lots of traffic. This is totally uncalled for. Not only we not buy anything but you made a very unhappy customer who will go someplace else to shop. I and my family hold Walmart stock. This is not how Walmart should treat anyone. This is very poor scheduling and too few employees for the needs of this department.
Walmart Ormon Beach Florida - I brought my van in for a full synthetic oil change. Paid for the service and went home. Next day there is a big oil puddle under my van. Big leak around the plug. They stripped it. I got the receipt out and there is a note at the bottom that they recommend replacing the plug due to weak threads? No one at check out said anything about a problem or leak.
I brought it back and they told me to get an estimate to fix. Got that and brought it back. They said they can't pay it until work is finished. Paid $366.00 for a new oil pan. Brought the receipt and van and back and now they say they will not pay and to file an insurance claim. First of all the oil pan was not leaking when I brought it in. They say it was. Why didn't they note that before they started? Why lie to me about paying for it when all along they did not plan on paying for it. They accused me of lying when they fabricated this whole scenario. It was a disgusting experience.
I came to get my oil changed, and wasn’t told there was a wait. There has been one car in front of me, and I’ve been here for 2 hours, and my car still had not been started on. The workers walk around doing nothing, and there is only 2 (if lucky) there at one time. I ended up saying, "Forget it," and leaving without getting it changed. If I could give them a 0/10 I would. Never give Walmart Automotive on South Rutherford in Murfreesboro, TN your business.
I went out today to get oil changed in my 2004 Jeep Liberty. They said I would have to wait an hour and a half, no problem don't mind waiting. Anyway I went back to the lube center and they had a pair of safety glasses resting on the counter. They escorted me down to the lower bay and showed me the underside of my Jeep and said they refused to do oil change because it seemed the Jeep had a oil pan gasket leak or rear main seal. I don't see any puddles or pools of oil under the Jeep. In fact I changed oil later by myself and Walmart last did the oil change as evidence by the Blue Silicon thread seal on drain plug. Might I add the Jeep has 200,000 miles on it. It’s going to have a leak plus it’s from 2004 and its now 2018 the Jeep is 14 years old.
I took my camper van (Ford E350) to WalMart Store # 5312 for new tires. They put it on the lift and raised it too high and the roof A/C contacted the shop heater. It broke the plastic shroud, and crushed the A/C unit. The manager told me to get an estimate, and it was $1,600. It took 2 1/2 hours for them to file the claim. I am not certain what to do next. Now I can use the camper van because the A/C is broken.
Long story short I had my oil changed at Walmart in Carrollton Tx. While I shopped. I pulled off stopped to take a call my car is now overheating. I popped the hood and antifreeze in pouring out of the bottom of my radiator. Of course the employees just flat out lied to me. I that's what they do deny and lie. As I'm writing this I've been on hold for 50 minutes now trying to speak with a claims person. I never realized there are hundreds and hundreds of these complaints out these all over the place. Walmart obviously doesn't care or they would actually do something to improvre the this situation of people's lives being put on hold because they are idiots and destroyed you vehicle.
I got a repair estimate for 550.00 dollars. This is my family's only vehicle. I have four children. I just spent all the money I had to get this car because my transmission went out on my other car. I worked extremely hard to pay for my car and now is I can't drive it. Absolutely unacceptable to disrupt someone's life like this making them decide to buy food or repair their car Walmart damaged. Shame on you Walmart. My next call is to the local news station who is interested in my story.
I took my F350 diesel to Wal-Mart for an oil change. My truck broke down & I had it towed to the mechanic. The mechanic said they didn't tighten the oil filter & all the oil drained out. I filed a claim with Wal-Mart & they refused to pay for my repairs.
I would give a negative review but I can't, on 6/18/18 my brother and his wife were driving from Colorado to Kansas City to buy a new car. They had an issue with the battery in his vehicle. Stopped here to get a battery. Battery was put in in under 20 minutes though they had to wait for over an hour to leave. An hour later he calls me to tell me that his car is still having issues and had to pull of I-70 right after they got on the tollway. After driving almost an hour and half to pick his family up I found that the positive thermal was stripped out. Unable to fix it on the side of the road we traveled on, bought a new car and they were done with it. Sold the car to me.
On 6/19/18 I drove back to the car's location and towed it to Lee's Summit MO, over 60 miles, I removed the battery from the vehicle and took it to my local Walmart to get a new battery and be done with it. I go into the auto department, talked to a younger lady who "can't find the manager". After waiting maybe 15 minutes the "manager" strolls right by the counter and goes into the back area. The cashier has no idea... 10 minutes later another employee mentions that she is back. Cashier goes back to the manager and then comes back out to tell me I have to go back to the original store to have the issue resolved. Two issues with that. Why wouldn't the manager come out to see if she could do anything or was she just scared to deal with someone? That's what managers should do. Not leave it up to the cashier who looks lost the whole time.
Second, it's a national chain. Why would I have to go back the original store? So I leave in quite the rush as to not get even more angry, I called back to this location to explain the situation. After I got put on hold for 20 minutes I get a young lady on the phone who tells me that if the battery was installed wrong it would have fried the whole car. (Which can happen if the positive and negative are hooked up wrong. Not the case.) I asked to speak to a manager, she says she is the manager so I asked for her superior, and I get a young gentleman who actually listen to the whole story and understands what happen, he then took down my info and says he will call back.
After an hour and a half, he calls back and tells me that they don't have to do anything because the car has changed owners, which is crazy as it's still in the same car one day later but it sounds like they were just trying to get out of doing the right thing. I didn't even ask for them to cover any of my time or the tow bill. Just simply replace the part they messed up. I hope this shows others that even though they may have the cheapest prices, the way they handle issues is ridiculous (this is literally about a $50.00 battery). At this point it's not about the money. Good Luck everyone. Try Amazon or Target instead!!!
Went to Walmart, Midland on Midland Drive Texas. Oil change for my Ford Raptor. Checked my car a week later and I find the Dip Stick Tube has been Broken. Called Walmart, no return call, no surprise. Wrote a letter. Never contacted. Today I will send a certified letter and the next step is small claims court. Also Oil Filter was loose, splash pan under the front of my Raptor not tightened up? WTF? Never again, I usually do the oil myself, from now on, will never let anyone do my oil change, UGH!!! $1500 damage.
Engine began knocking within 250 miles of oil change by Walmart at 83rd Ave & Union Hills, Peoria, AZ. After searching WEB for similar knocking problems experienced by other owners of same make and model and year, noted some comments about incorrect oil and/or oil filters sometimes being suspect. Sure enough, checked invoices for my last few oil changes at this Walmart and found the filters they used were for a different vehicle and had a much smaller filtering capacity than the one specified for my vehicle.
Curiously, they had used the correct one in several oil changes that preceded the most recent ones. I'm guessing they initially used the wrong one because the worker made a mistake or they were out of stock on the correct one. I'm theorizing that once use of the wrong one was recorded in their computer record for this car the error was propagated at subsequent oil changes. This guess is based partially on my son's prior experience with the same provider wherein, as they later admitted, the worker couldn't find the correct filter so he substituted what he thought would work instead. Not even close. Thankfully, it was such a bad fit that my son quickly noted in his rearview mirror the trail of oil leaking onto the street and returned for corrective action before serious damage to his engine.
Also, after investigating the brand of filters used, it appears to me they use a low end filter from that brand even with full synthetic oil. I think that negates much of the longer service cycle advantage of using synthetic oil (and paying the premium to do so). Am getting independent mechanic to investigate the engine knocking and if cause-effect relationship with under-capacity oil filter is established. I will use attorney to pursue reimbursement for engine repairs (assuming Walmart will not volunteer to do so). Regardless, if you use Walmart for oil changes, verify they will be using correct filter for your vehicle.
I went to the Wal-Mart Oil and Lube at the South Huntsville, AL store for a nail in my tire. I was told it would take approximately 45 minutes, even though there were no other customers. After shopping in the store for an hour and a half, I went back to the auto section to see that they were just putting the tire back on my car. I saw the "kid" get in my car with a large wrench in his hand and he drove around the building like a bat out of hell. When I got in my car to leave, the tire pressure indicator showed "0" for that tire, so I got out of my car and told the older technician. He sent the kid over to check the tire pressure. The kid went to the front tires, when the nail had been in a rear tire.
I told him to just check the tire that had been repaired and he grunted "OK", and then went to the opposite rear tire. By this time the tire pressure indicator was reading 51, while the normal tire pressure is around 34. The kid had such an attitude that I left. When I got home to let some of the air out of the repaired tire, I noticed that the little cap was missing from the stem, and the tire was filthy dirty. I will NEVER go back to a Wal-Mart Tire and Lube, ANYWHERE. There is no supervision or oversight.
Went in for oil change and service techs forgot to see if hood was latched and secured. Left service center and was about to enter highway ramp and hood flips up. I called Walmart and was told mgr., was out but would give me a callback, never got call back. When I returned to town I was able to speak with the halfwit service manager and the first thing he said was it was "not WALMART'S FAULT." He said he looked at tape and service guy did their standard check to see if hood was locked. All I know is the customer should be aware and do a hood safety check before driving off the Walmart lot. The Mgr. was only concerned about the liability of Walmart, not the safety of their customers. I will no longer let this outfit in Monroe, LA near any of my vehicles, because they only want that $53.00 oil change fee.
Updated on 06/19/2018: On May 31, 2013 I foolishly went to the Monroe, Louisiana Lube Service Center to get a simple oil change. After about 45-60 minutes my car was done and I picked it up paid the cashier and hopped in my car and headed for the interstate. Upon entering the ramp my hood made that sound we know as "this hood about to open up". I pulled the car off to the side and got out and slammed the hood, something the service team should have done. I was heading out of town and called the store service guy but he was out to lunch. I contacted the mgr. of service department and he immeditely cleared his crew and Walmart. His evaluation came in the first 40 seconds of our conversation about the sloppy work at Walmart.
I sent a customer complaint to Walmart on the 8th of June, and was told a salaried employee would contact me. Today is the 19th of June 2018. The year of our Lord and no a whiff of a SALARIED Employee has contacted me. I am starting to get the impression they (Walmart doesn't care about sloppy service) They have received the coinage for the oil change I got. They do not have the decency to reply to my complaint, that they said they'd reply to in (3) business days. Have a blessed day.
Walmart Auto Service, Ashley Circle, Charleston, SC. Wife took my Lexus in for an oil change. She attempted to start the car after the oil change. It would not start. After several attempts she finally got it started but it was running very rough and the check engine light came on. The car was running perfectly before she took it in and the check engine light was not on. She went back in and explain to the service manager what was going on. She felt as though he was blowing her off. Because he said he would check their work but there was nothing in the scope of the work they performed that would cause the problem. After the service manager supposedly looked at it and of course found nothing my wife went back out to the car. same problem hard starting and rough running. She left Walmart headed to our home which is a short 3-mile drive.
The car stalled in the middle of one of the busiest intersections in the city. She got the car restarted and headed back home. After two more stalls she pulled into a church parking lot and called me. I grabbed my code reader and headed to where she was at. When I got there I attempted to start the car and it was just as she described. I plugged in my code reader and found two codes were thrown. I attempted to clear the codes but they would not clear. We decided to lock it up and leave it where it was until Monday morning. This morning we went over to the car after several attempts to start the car we finally got it going but it was huffing and coughing. and had no power to pull.
I decided to call my mechanic and have it towed to his shop. The shop sent one of his guys over with a tow dolly. I explained to the guy from the shop our problem, told him the trouble codes and when the problem arose. He said it sounded like a bad mass air flow sensor. He then pulled the hood and asked us to come look at the air filter box. My wife exclaimed I see the problem. I looked at the box and saw the wire harness unplugged. The mechanic plugged up the wire terminal and told me to start it. The car started up and begin running perfectly. I plugged in my code reader and cleared the codes. The mechanic told me there would be no charge. I slipped him a 20 buck tip and we were on our way home.
We got off lucky because if I had of taken it to a Lexus dealer it would have cost over $200. I purposely did not look under my hood because I did not want to mess with it. I wanted it to be as found by a certified shop. The root cause of the problem was the Walmart employee performing the service failed to plug up the connector to the Mass air flow sensor after removing the air filter box to check the air filter. The Walmart shop supervisor did not perform a thorough inspection after my wife's initial complaint. We are done with Walmart and their crappy customer service and arrogant attitude in handling problems.
Took my car for a router oil change before a long trip. While driving on the trip heard a pop and car died. Oil was all over then motor especially near the filter. After towing back to home state took it back to Wal-Mart. The tech proceeded to remove the filter and attempted to start the car even while it was at an angle in the tow dolly I rented. The piston rod was broken due to lack of oil. The claims dept made those decision before talking to the mechanic. They had me take the car to and also took over 14 days to get back to me when the decision was already made before all the evidence was submitted. I urge you all DO NOT GO TO WAL-MART FOR AUTO SERVICE OF ANY KIND. The most expensive mistake of my life.
Well the only reason I used them is because we shop at Walmart. But over the years they have made a lot of mistakes. This problem isn't about the problem I had with my car, but how they handled it. My wife got a flat right after getting her oil change. We went there with no problems, we left there with a leak. So the flat isn't a big deal, $10 fix, or less if I do it. How they handled my call was a big deal. The guy just kept telling me they didn't do it. "We fix tires, we don't give flats." I told him, "I am not saying you guys did it, or even if you did, that you meant to." He just kept cutting me off saying how they don't give flats. Overall I was calling to let them know to be more careful if it did happen there, but we never got that far. I will never use them again.
Below is the email I have sent several upper level management members at Walmart including the CEO. I have made complaints with the BBB, Attorney Generals Office, and the Federal Trade Commission. I have not received my refund as indicated by the insurance company representative. This representative provided false information to FedEx to delay the receiving of my refund of $483.86 as indicated on 4/12/18 by J. ** with Claims Management. As of 4/13/18, I have not received my refund for my repairs. I have never experienced so may games and unethical service from a company. On 4/12/18, I was informed by J. ** at the Claims center that my check would be over-nighted to me.
On today 4/13/18, I received an email and voicemail stating that the zip code was not valid. This information was verified with him on 4/12/18. It is clear to me that Walmart wants to play games with me and not refund the money owed to me. Moreover, I have no choice other than to file a lawsuit against Walmart for lost wages and emotional distress. This process has been going on since 4/5/18 and it should not have had to resort to this. I am hoping that someone in this company behaves ethically in this manner before we go to court.
Email sent to Walmart: On 4/5/18, I took my vehicle to Walmart in Pine Bluff, AR for an oil change. Upon determining the type of oil my car used. I received my oil change. After waiting for 1.5 hours or so. I was informed that my vehicle was ready. When I went outside, my car was parked in the back and not on the side as other vehicles were. I asked the technician (** male with dreads). A few minutes later, I went to my car and walked around it to look at my tires and rims and then I started it up to realize that my oil percentage was not reset. This caused me to pop my hood to check to see if I had an oil change. Upon opening my hood, I saw motor oil all over the bar and the frame and on the side close to the window wiper fluid reservoir.
There was also a lot of black oil in an area next to the filter. After seeing this, I went back in and asked for a manager and asked a technician, named Cedric to come look at the oil everywhere. The technician attempted to wipe the area off but I told him not to. I went back in and asked one of my acquaintance to come look at the mess and condition they left my car in. She and her daughter came outside to view the oil. About 20 minutes later, the manager Kennis came out and I address my concerns and pointed out to him all of the areas where the oils located and explained to him that it was unacceptable.
I requested a refund and stressed to him that I have been up there for over 2 hours and I was late for an appointment at work. He informed that he would not give me a refund because the oil change was completed and he could give me a discount. I asked him if the store manager was there, he indicated that she was not and he was the highest member of management there. I informed him that his offer was unacceptable and that I will receive my refund today. I informed him that the person who changed my oil should be fired and he should be because of his poor customer service. He walked back in the store.
The technician (Cedric indicated that the person (Bam) who did the oil change did not wipe the oil off and should have. He drove the car into the shop and they (Cedric and his co-worker). Later a manager name Bernard - Food Manager, came out to the shop area. I called the police and requested for them to come out so that I could make a police report due to my issue and to have everything on file in case there was damage to my car.
Cedric and his co-worker sprayed the engine with water to clean it but did not get rid of the oil next to the oil filter area. I asked them to do it again. We could not see, so someone got a shop light. They sprayed the water by the oil filter to get rid of the oil and blew the excess water off. I asked if the water will affect the engine and they said no. My car was backed out and I got into it to leave. Once I made it around to the front, I saw a police officer and explained to her everything that happened. The Manager name Bernard came out to the car by me and the police officer. While the officer was writing her report, I called 1-800- Walmart and informed the representative what was going on and she indicated that it would take 3-5 days for the store manager to contact me.
She indicated that they will send a message for her to call me. I requested a supervisor and the supervisor disconnected the call. While standing there, I saw water still in the area by the oil filter. I drove to the back and the technician with the dread used a machine to suck the water off the area. I went back in to find out the real name of the person who changed my oil and requested to speak to the female manager about the situation and asked her why did she not come to look at the condition of my car to see what the issue was. She indicated that she was the manager for the inside of Automotive. I left and returned to work. My car had difficulty accelerating once I got onto the freeway. When I made it to the office, I checked under the hood and it the water was back in the area by the oil filter.
Once I got off of work, I check again and the water was still present with a ring of oil around it. I called back again and I was provided with the telephone number of David, who is the Market manager. I asked to speak to a supervisor and he informed me that a message was sent to David and I will receive a call. On 4/09/18, I received a call from Scott Abbot from Claim Management who did not leave his telephone number, but left his email and fax number. On the voicemail, he indicated that I needed to take my car to a ASE certified mechanic or dealership if I haven’t to determine if damage was done to the car.
Later that afternoon, I emailed him and informed him that I would on tomorrow and that I had videos I could provide per his request in the email. I attempted to attach the files but they were too large. He indicated that I can put the videos on a CD and mail it to him. I informed him that my computer does not have a CD drive and I was not going to keep going back and forward.
On 4/10/18, I took my car to Fletcher Dodge and informed them about the oil change, poor acceleration, and horrible gas mileage. After the technicians reviewed the car, they determined that the oil filter housing was cracked and cannot be replaced. The technician, Darin, called Scott **, the claims manager and left a message due to him not answering. I called him. I emailed Scott and called several times to receive assistance and informed him that I was at the dealership. I informed him that the vehicle had to be repaired and had to be fixed. I called and left a voicemail for his supervisor, and I did not receive a call.
I contacted Walmart- Pine Bluff and talked to the store manager and she indicated that there is nothing they could do since their insurance was dealing with it. I asked for the Market Manager's information and called the office. I spoke to Amy and she indicated that he was not in the office. I waited for about 1 hour and I called back explaining to her that I do not have $500 to pay for a repair that I should not even be experiencing in addition to missing work due to a $32 oil change. She indicated that she talked to the Market Manager and he indicated that he was going to call me. Once my car was repaired, I contacted Claim Management and could not get a representative on the telephone and I called the Market Management office and I was unable to reach anyone.
At 5:10 p.m, I received an email from Scott Abbott indicating that he attempted to reach the Service Manager and Darin but no one answered. I informed him that I had just left from up there and return and he indicated that he has not spoken to him. I emailed him all of the documentation regarding the need for the repair and he did not return any emails or calls until after the car was repaired.
The repair process took 2 hours and I waited for 30- 40 minutes before I told them to make the repairs after several attempts to receive help from Walmart staff and the Claims Management staff. I contacted Scott via email at 1:58 pm after Darin, service technician attempted to reach him. Moreover, on 4/10/18, I had to pay $483.68 that I had to take out of my savings account. No one at Walmart is holding anyone accountable and I am receiving the runaround and unacceptable service. I have missed several hours from work due to this horrible experience.
Maybe I am crazier than I realize. You be the judge... Would this upset you? I went to Wal-Mart to get a simple oil change on my truck (my first mistake). They told me when I got there that the oil change bay was empty so it would not be long. Oil changes take about 10 minutes so I looked around for 20. Came back... no truck. Trying to be patient. So I just sat. After over an hour and my truck was still not done I asked what on Earth was going on. The kid behind the desk informs me they have a computer that randomly picks a customer to have the manager come and look at the work and sign off on it, but the manager was not available so they are waiting for him.
I told the kid that was not acceptable. The work is done, I am the customer waiting to pay, and that I am overriding their manager's inspection of my truck and I want to leave now. Please bring my truck up. He talked to the mechanic and they both refused. I informed them that, "You cannot legally hold my truck when I am demanding it and willing to make payment." Still refused. So I told them that I am not obligated to wait for their manager and if they do not bring my truck around and allow me to pay that amount to theft and I will call the police.
Well that got their attention and they finally got the manager there who still refused to release my truck until he looked at. Fortunately, once he finally got there, he looked at it and finally let me have MY truck back. So would this upset you to be forced to wait an extra hour just so a manager who was too busy to show up could look at you car/truck for 30 seconds? It upset me.
My wife brought the car for oil change (synthetic oil @ $50) and after that, one tire has very low pressure. Luckily, I was able to pull in and inflate it otherwise there would be an accident. I can say that there are careless and lousy people there.
My son brought his car in for a routine oil change and when his car was returned to him the wiper arms were damaged. They refuse to take responsibility and when he brought it to their attention they got defensive and yelled at him. My son had just taken me to a DR appt that same afternoon (right before he went to get the oil changed) and the wipers were down where they belong when they are off. They are now laying vertical on the windshield when in the off position.
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