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Great Service..but need more employees to reduce lengthy wait times. I will say when I came to have my tires changed they were very quick with the installation and glad they had the brand of tires I needed in stock.
They have change from 1/2 hour service for oil change to two hours and the best tires prices now are almost more expensive than Tire Kingdom and normally they refill all containers, radiator antifreeze, wiper fluids, brakes fluids, transmission fluid, check belts and brakes.
I purchased 4 new tires from them Online so I decided to give my mechanic a break and let Walmart change them out. What a disappointment! I purchased tires so I could be safe, now I feel like I am all over the road. Why??? My car is old 21 years, One of my lug stems to tighten the tire to the rim snapped a few years ago, it is shorter, but a lug will screw on it. There is not one on there because I used it to hold down the spare and forgot to get a replacement. All it needs is a lug. I come back to get my car and they refused to put the last new tire on it.
I know they did not take a good look at it or they would have discovered it is long enough for a lug nut, it just needs one. What a terrible feeling to drive around with 3 new tires and one old balding tire. The tire is still good enough to pass inspection, but that is not the point. I now have a mess and have to go elsewhere to get the last tire put on. Lazy mechanics with an attitude. Too bad the cashier was so nice. Never again I will buy my tires elsewhere.
Janet in Auto Service gave us great service when we purchased 4 new tires on Saturday morning Feb 22, 2020. She deserves a big fat bonus! We bought the tires and were in and out in record time. We got to my granddaughters birthday party!
If I could give 0 stars I would. Today I took my Hyundai Santa Fe to Wal-Mart Auto Center for an Oil change. Mainly due to the convenience as I had grocery shopping to do as well. For Starters, I was left waiting to sign my vehicle in for over 15 minutes. There was no one in front of me but the counter Girl Kelsey had to gossip with the other counter Girl who was trying to check out a customer.
Secondly, after being told that it would take about 30 - 40 in and that I would be paved or called as they took my phone number as soon as it was done. I was Never paged or called. I mentioned this to Kelsey the gossipy counter Girl, who proceeded to try to argue with me on this fact. Finally, Kelsey tells me my total which was $37.00. I told her that I wanted to split it with $20 in cash and the rest on my card. She decides to punch it in as all cash. She had no clue as to how to clear the payment and correct it. She calls the person in charge, Tyler. He has no clue as to how to clear out the payment. This is obviously poor training on the company's part
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My mother in law went to Walmart on FM 1960 & Walters Road for a basic oil change, drove her car from Hirsch Road on the northside of Houston to walmart and parked her car in the auto center area, went in and requested a oil change, technician pulled in vehicle and I'm assuming attempted to remove filter from housing unit and brok the seal.... He then wrote in the notes that he could do oil change because the car was brought in with a oil leak already and said a part was missing from the oil housing....She had driven the car 10 miles to walmart and if it was leaking like he said it was she would have not made it to the walmart with no oil in the motor....
I attempted to talk to Mr. ** store manager but he has yet to return my call, they said it was a pre existing condition on her car, not true, no oil in the parking spot it was sitting in. She literally had to buy 4 to 5 quarts to add oil in her car to drive it home and as walmart added the oil it was pouring out, it didn't show up at walmart pouring out. Now that they not contacting me it has become personal and I will help my mother in law out even if we have to go to small claims court, we had the vehicle towed to Toyota and they tech said the oil filter was attempted to be remove by turning the wrong bolt and cause it to break the inner seal which caused it to start pouring out oil. My mother in law has no reason to lie. We have the actual part that toyota took off and showed us where the walmart tech messed up at....I will write a review daily on walmart until someone calls me about this situation....
I took my car there for an oil change and fluid top off. I should have checked after I left but I trusted these jerks. 3 weeks later, my son checked my fluids. Thank God he did because my antifreeze was almost empty! He took his car in for an oil change right after I did. (Before he discovered my antifreeze was empty) They emptied the oil and never put new oil in it!! My daughter in law went to Walmart and bought 2 new tires, had them put on, and told them to check the air in the other 2 tires because 1 was low. She was driving around with 3 little kids. When she got home my son could tell they didn't put air in the tire. There was 12 pounds of air in it! Walmart is a COMPLETE **, from the front of the store, to the bathrooms and auto center!
Walmart NiMo Pkwy. Virginia Beach, VA. Have been going there for many years. This time Purchased an oil and lube for high mileage. The girl pointed out that it included fluid level, tire check vacuum (as long as there weren’t items on the floor & she saw me remove all items off the floor), windows washed, etc. As soon as I got in the car it was clear that the floors were not vacuumed. The next day I felt prompted to check the fluids myself because I was going on a road trip. The Engine coolant was to the bottom of the reservoir. No indication of leakage. No notations on the paperwork Or verbal communication of low level. Also the power steering fluid was down a little, also no notation. I could have had a blown engine on a trip and who knows what could have ensued as a result of that. Will not return & will warn others of negligence. M. **
I've always purchased my tires and gotten oil change at Wal Mart because of the convenience. Well here lately I purchased tires for both vehicles and purchased warranty for both. Went to get oil changed and tires rotated. I paid for the service and specifically asked if my tires were rotated and car valcum only to find out they were about to send me away not performing the services I requested nor were they going to provide an explanation.
The Manager was very unprofessional and you can sense that they have these types encounters often because I asked to speak with a store manager and it took over 30 mins for anyone to assist. He tried to stand behind his manager but he knew it was wrong. Another manager gave me a $25 gift card. On my other vehicle I punctured a tired and needed to get a new tire only to be told I'd have to contact the manufacturer of the tire. I'm like wait; you charge me for a warranty package and when I need it; you send me off to the manufacture. Lancaster, TX Walmart Oil and Lube Service is absolutely the worst. They've lost a longtime customer. I recently purchased tires and service from Discount Tires and now seeking better place to get my oil change. I would have given a 0 rating if possible.
The perk of getting an oil change at Walmart service center was that they include a free vacuuming if you buy the standard. I thought perfect, time saver. It took them well over an hour to get my van back, not vacuumed. The girl that rang me up tried giving me someone else’s keys. The guy who did my oil change argued about the fact that he did vacuum the car. Then I was told it’s only supposed to be the front side. I took the manager to my car, showed him that nothing was vacuumed and he vacuumed it himself. I don’t feel that you should argue with the customer on something that is included with their purchase. This is my last visit here.
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