Walmart Auto Care Center Reviews

We took the report from 2 mechanics to Wal-Mart. They filed a report with their insurance, which was declined. We have a bill for over $2000.00 to repair our engine along with the report and parts from the car. They are refusing to pay for it. We are filing a BBB complaint along with a letter to the attorney-general and will be plastering this over the media as much as possible. We're debating if we will be pursuing with an attorney or not.

On 02-11-12, I returned to Store #0896 with the same issue (balance needed again). Their comment was my wheels must have been damaged. Store #0896 did do a rebalance, which was okay until 03-05-12. Wow, I'm not good with things at this point. On 03-05-12, store #1801 reviewed the issue and commented there’s way too many weight on the wheel balance (holds until 04-28-12). Store #1801 reviewed the issue again and commented it was much too light a weight for a Toyota Tundra 2004. These wheels came on the vehicle when it was purchased on 2004? Wow, excuse after excuse. On 5-01-12, I visited Discount Tire and paid $156.00 for a free replacement tire, lifetime spin balance, free rotation, and free tire repair. My auto now has no issue with balance and Discount Tire commented the wheel is not damaged. Please keep me a loyal Walmart customer! Please give me a store credit of $646.00 for my unpleasant issue with service and product.

At the start of my driving experience 65 years ago, and working in a service station, I learned about oil, etc. and know that the engine did not use 4 quarts of oil going to Wal-Mart. I have heard of a scam that oil change services are doing this when a car is high mileage, 89800, so they are protected if something happens to the engine. I have driven the car several miles since the change and it hasn't used any oil. Needless to say, I will have to sacrifice my tire service, but will go elsewhere to have service in the future. I have used your service since purchasing the tires five years ago and found it satisfactory until now.

I then asked if I could use a tire iron to get it off and she did get me one. After I got the tire off and to the first door, she was walking out of the department which not one customer was in and the shop techs were standing around talking to each other. She came back and took the information and informed me she was going on her brake. The tech did get the tire installed on the rim and told me to go pay the bill. I went to the cashier and was greeted with a "what do you want?" and then my name. He brought up the repair order number ** and started to bill it out and had trouble. Then one of the techs who worked on the tire came in and finished it up. He said it was $133.04, a far cry from $76.00. I paid him and he gave a copy of the bill. I asked if that was it and he said "yeah" and I said thank you and was met with a glare.

I went to get my tire and nothing was there. I then found it leaning up against the door. Still, no customers in the shop. I took it to install on the trailer rack and needed a tire iron. I went back in and the service tech came out and got me one. Not one word was said and he then disappeared. I know this is a long letter, but I wanted for you to know just how I was treated. All four of the people I dealt with seemed that they hated their jobs and I was just a bother to them. No wonder the shop was empty. This is the first letter I have ever written to complain about a service I have received. I just won't go back to the store and they lost a customer. At 70 years old, it has happened only a few times in my life. I am a very dissatisfied customer.

Your guy who was supposedly the manager was rude. I told him i will never come back and buy anything from Wal-Mart again, and I was an avid customer. He said, "Fine then. Don't come back." That is not called customer service. He works at the Georgetown Wal-Mart store in Georgetown, Texas on Rivery Blvd. He has always been rude. I really don't think you hire experienced people there. In fact, I am sure you don't know how low the wages you pay your associates. I am on a fixed income, and this was just another setback for me. And maybe, because I am a woman, they took advantage of me. I am 66 years old, and I am pretty sharp.

I have never heard of a two-year-old tire "dry rotting". After arguing with the mechanic, the service manager and the store manager, they agreed to replace the tire but didn't carry the Goodyear VIVA 2's anymore and only had two tires that matched that would fit our van. They stated they would call us when the other two tires came in. They never called us so I took the van back in and again argued with the manager about the remaining two tires. He not only told me they didn't have the two tires to match the ones they had already installed, but also that the ones they installed were not legal to install on my van due to the speed rating.

I demand four new tires and they again stated they only had two tires that matched that would fit my van. I demanded they find two more tires that do match since there are multiple Wal-Mart stores in the Charlotte metro area. They found a matching set but stated they didn't have a runner to go get them. Since the store was nearby, I told them I would be there in 10 minutes. The second Wal-Mart was in Matthews, NC and was very gracious and replaced the tires. Now, April 16, 2012, these tires have "uneven wear" at around 17,000 miles and Wal-Mart can't rotate them because there is not enough tread on them. I'm through with dealing with Wal-Mart. They continuously have excuses for not replacing tires and honoring warranties. I will not deal with them again for tires.

I was beginning to get unhappy and decided to ask for the manager. He called the manager twice while I waited for 30 minutes. The manager never showed up. I am so angry that I decided to leave. I asked for the manager's name, but the guy didn't even know their manager's name. It is a very bad experience for me. I will never buy any tires or doing oil change at Walmart.

When I informed them of this, they denied it. I have paperwork to prove that! Wal-Mart is the only place that has done tire work on the truck. I'm very upset with the poor quality of work and lack of leadership, and they don't know how to read and follow instructions. I also had asked for a visual brake inspection, and it wasn't done.

Now, I returned to have the rotation and balancing redone, and I have to explain why I think I need it? I paid for a service; I am the customer. The job wasn't done right the first time, and now, I have scratches and awful-looking wheels. Oh and by the way, after the first time I went through a car wash, I lost a wheel weight. I have to return again for another balance. Wal-Mart employees should donate 2 new wheels to replace the scratched wheels they caused.

He accepted no responsibility for the faulty installation of the center hubs and refused to reimburse me for the loss. He then canvased the service area and came up with a center hub. He told me that this was one that had fallen off another customer’s car and I could have it. This still left me one short. After the new tires were installed, I checked to see if the center hubs had been installed properly. **, the automotive manager, was there when I did the checking. I was able to flick off two of the remaining three hubs with my finger nail. It was obvious to everyone that for the second time in two days the hubs had not been installed properly. I would have lost them in a matter of a few hundred feet. A slight repositioning of the hubs and a moderate tap by the palm of my hand seated the hubs. ** witnessed all of this.

After this, on 4-4-12, I filled out a dispute with W-M. The W-M dispute number is **. Steve, from the W-M dispute center, a third-party company that handles W-M disputes, phoned me about 10:20 am on Saturday, 4-7-12, to discuss the dispute. I conveyed the above information to him. He told me he didn’t see any basis for a claim. He did not provide any reason or rationale for rejecting the claim. My position is that the service performed on my vehicle was performed carelessly, and thus causing the loss of two center hubs. These tires have been balanced and rotated three times previously by other Wal-Mart service centers and I have never had this problem.

I became very upset and told them I wanted my car running the same way it was when I brought it in. They looked and could not find anything wrong. Finally, I spoke with a manager and they agreed to tow it to a mechanic and have them see if Walmart had been responsible for it not running. I requested they take it to the Ford dealership, they declined and took it to a local mechanic who stated he thought it was a throttle body problem and recommended I take it to the Ford dealership since it would be covered by my warranty. The Ford dealership looked at it and reported that some debris from the air filter was disturbed and had entered the system and interrupted the air flow sensor.

I took the receipt to the Walmart and they said that technically, the technician did not do anything wrong and they were not liable for the ninety five dollars it took to have it repaired. I agreed that it was not intentional or an actual mistake but when they pulled the air filter out, debris entered the system and I felt I was being very reasonable because I was not asking for the day and a half of lost wages or reimbursement for someone having to drive over three hours to come get me and bring me back the next day to pick up my car, only for what it cost to put my car back in the running condition it was when they opened the hood. Is this too much to ask for?

What is most annoying is their techs telling us that the valve stem covers were so badly corroded that they couldn't get them off when the vehicle had just had new tires and a sensor replaced just 3 moths earlier. According to our Tires Plus tech, there was no way that the valve stems would have corroded that bad and the Walmart techs would have had to use a wrench to break the valve stems. The cost to replace the valve stems, since they are the ones that read the air pressure will be around $300.00. Nice, huh? We have shopped at this Walmart for many years, but after continuously having problems or having their so-called associates not able to help, we have decided to do all our shopping at a Cub, Kohl's or Menards. I have been to many other Walmarts and this one has to have some of the most uncaring associates I have ever dealt with.

On March 1, 2012, I went to the store to have this done. I was left sitting in the line outside for 45 minutes, while they tried to get a manager out there. I finally had to call the store from my cell phone to ever get a manager to come out. When he did come out, he first started telling me that the managers were very busy and that they were not many of them. I told him that while sitting there for 45 minutes, there had been 3 cars drive off. He just shrugged and said, "oh well" like he could have cared less! He then told me that Walmart do not honor warranties, that I need to take that up with the tire company. I explained to him what all I had been told. He asked the name of the person who told me that. I told him I did not know, that it was the clerk working the counter in the tire and lube. His response was, "we all wear name tags!".

I told him I had paid extra for this warranty and he proceeded to tell me that no, I didn't because Walmart do not sell any kind of warranty. After taking an hour off of work, setting in line for 45 minutes, not only did he tell me he can't help me, I then find out they didn't even have the tire in stock! When I got home, I pulled my paperwork and it shows on my receipt that they are covered just as I had said.

At this point I'm freezing as I wait for a tow and praying my Jeep can be easily repaired. Ha! Ha! I think not! Once Midas looked at my Jeep it was determined that I needed a new motor because oil was leaking from every place imaginable! I am extremely livid! I am not a rich person and I have already spent over $300 for a rental that I have to turn in this Saturday plus the $50 tow bill. I called the corporate customer service that then contacted the store that did the oil change on my Jeep and they said a manager would call me. I waited a few hours and never received a call. I ended up calling them and spoke to a manager that in turn said he would look at the work order and call me back.

I then received a call from Ashley ** and she said that I was to bring my bill to the store and they would file it with their insurance. I have my receipt from my oil change that I never signed (with their disclaimer that they are not liable for damages). I will be satisfied when Wal-Mart repairs my Jeep and refunds me the money that I have had to spend because of their neglect and the hardship they have place upon me!

So I did but when I came back, another guy was waiting on me and he said I would have to pay sales tax and the smaller tire was more than the bigger ones. I asked to speak to the manager and he was no help. They spoke outside of where I was. They put on the right size and the guy said, "No charge, sir." He didn't write me up any paper work so I left thinking that that would solve the problem but my vehicle was still making that sound. The next day, I spoke to the assistant manager, Mike, and he told me to go get a price on tire rod and ball joint. I did that. The next day, he was not there I left a message and he never got back with me. I also called back and the customer service was so bad I decided to do something like this.

After about 10 minutes and he had helped another male customer who was there for the same thing, he was told it was a 15-minute wait. He then looks at me up and down and rolled his eyes and said, “So, can I help you?” because he didn’t see me standing there for 10 minutes. No one else was inside, so I felt he was being very prejudiced against me. After I asked for oil change he then says, “Well, it’s going to be 2 1/2 hours; we have a person ahead of you.” I said, “Ok, is that how long the wait is?” He replied, “Yes, right now. Yeah. Why, you can’t wait?” At that point I just walked away as I felt so disrespected by this person’s unprofessionalism. Worse customer service. And I didn’t get my oil changed.

There really wasn't any communication and I asked the girl why it was taking so long. She went to check and when she came back, she never said anything. Also, at one point, I saw the mechanic take off the new winter tire and turn it around again. I asked the man in charge if they had put all the tires on wrong and had to redo them and he admitted they had.

They were all very pleasant and polite and did speak to me in English even, but never tried to accommodate me for my lost time. They could not answer why it took so long to install my tires. I even tried to speak to the manager at Walmart but the girl assured me that she would give him my message and I told her that they were giving Walmart a bad name. I will never go to Mr. Lube again for anything.

Furthermore, after over 2 hours, I finally left and came home and tried to call Mr. Lube to complain. But the recording said they were unable to accept the code and to go to their website, which I am doing now. It was impossible to try to talk to anyone about this problem. Thank you!

The assistant manager gave me the same line, and called the store manager, who tried to do the same thing. He finally gave in, and had the certified tech looked at my car. The new story was, "your car is old, and has high mileage and these things can go at any time", then it was, "probably the tie rod because my car is so old", then it was, "you drive a lot". Then they gave me an education on the tire wear on my wheels. I only went in for an oil change and a rotation. I will be having it checked by real professionals on Wednesday. I had no idea these people were not certified. Wal-Mart will get the bill. The certified tech said, "I don't want to say anything bad about my co-workers but...", then both managers looked at him, and he shut up.

Asked to get the front tires balanced. Guy broke out his meter thing and read the tread depth. He said they can't balance them because it was below 5/32" of an inch. It's my understanding the minimum depth is 2/32". That's like 150% above the bare minimum.

So I asked to see Walmart's policy on balancing tires that state they won't do it if its under 5/32". Guess what, there is no policy or he just couldn't find it. All they wanted to do was sell me tires. Then the guy conceded and said he would do it. If that's the policy why would he do it then? I said no way! At that point, my confidence that they would do nothing increased 150%. They would just put it on the machine and not balance it to spite me.

They didn't care and told me to come back tomorrow. I couldn't go anywhere and the tires were bought from Walmart along with the road hazard. They also said to come back after five and then they would decide if they would fix my tire. I had to be home by 3:30 to get my kid. The only other choice I had was to call my husband from work, which is 47 miles away from where I was stranded to come and help me. I had to wait for him to get there and take the tire to NTB to have it fixed and it cost me $22.19 to get it fixed. The worst part about it was after I pleaded with them to help me, they announced to the people in line that they would not help them. A man stepped forward and said he had a one o' clock appointment, to rotate his tires. They checked the computer and told him that his appointment was for 11:00AM that morning, that he missed his appointment. He said that it was at one, so they took his car right in and did it even though he had missed his appointment by more than 2 hours.

I was livid and my husband had to miss 4 hours of work to come and help me. Shame on Walmart for treating their customers that way. I couldn't get any help from anyone in the store. I told one employee what had happened and he just said that sounds about right for the tire and lube department and he hoped that I could get help from somewhere else, but offered no solutions. I couldn't find a manager to help me, the employees just ignored me and wouldn't help. Also, at tire and lube, they said they were down an employee because of a birth in the family. Not my problem, they should have brought in more help. They were very rude to everyone in line and the people who called in on the phone, they told them they didn't have time to talk to them and that they were busy on the register, to call back the next day.

The second lady came to the desk and the two of them started to pick at each other and stopped helping anyone in line. Most just walked away angry. I will never use Walmart tire and lube again. I will buy my tires somewhere else because I don't want to be treated like that again. They also told me that if I get a flat again, I need to make an appointment to get it fixed and to call in by 8AM to make an appointment. Like I really know when my car is going to get a flat and it wasn't late in the day when I did get a flat.

I asked if there were some in my size, 16 inch rather than the 15 inch that I had been quoted. He stated there was not. When telling the gentleman to put the tires back on the car, the lady that had helped me early came into the waiting area, and stated that she could get me tires that are better than the ones that I was going to get for $81.00 each, however she would have to order them, and they would be in that Friday. However, I informed them again that I worked nights, and would have someone bring my car on Saturday, to put the tires on the car. I became upset when I got my bill for $195.00 and some change. My son told me that he told Wal-Mart not to put anything on the bill that I had not authorized.

He said that I did not want the road hazard. At this point, because I have been a customer in your Wal-Mart tire department, I was never told that 3 months ago there is now a $6.50 each tire charge for a lifetime balance and rotation. Neither was my son told that this was a new charge that is now added, when purchasing tires for your Wal-Mart tire department. An extra $13.00, not counting $2.50 each for the tire stem, and $1.50 state tax, and another another $1.00 each tire fee, which totals to $81.00 each. I feel that you should make it a part of your service to tell people everything that is involved when purchasing the tires, not just the $81.00 per tire, but give them the choice if they want to pay $6.50 each for a lifetime balance, or go somewhere else, where you get this item free of choice with your oil change. Those $81.00 tires came out to be $91.75 each tire.

This is dishonest, and not a good business. I want the $13.00 back that I was never told, or given the option to say yes or no, and not wait until I come back and ask questions concerning the charges, and be told by a smart mouth that they could take the tire off, and refund me my money back, knowing the tires that was on my car was no longer around. I am very upset, and dissatisfied, and will tell all my lady friends to be ware of how you handle your women customers.

I called the store, and asked to speak with the manager. I spoke with a manager named Gary. I explained what had happened. He said he would look at the videos and call me back. He called me back. He said that his video showed them putting a "torque" machine on the wheel, and all it did was turn. I am not sure what that meant. He then said the worker told him the tire was split. He said that was the noise we were hearing. I told Gary that was not true, and he should not start lying about the car. I told him I would call the lawyer he sees on TV (Morgan and Morgan) if I had to, but that I just wanted to be compensated for what damage was done. He abruptly wanted to end the call, and said goodbye.

I called back and asked for the manager that oversees all the managers. I got Gary again. I told him I asked for the overall manager. He told me the manager's name was Kurt Phillips, and he was not there. He told me he was the manager when Kurt is not there. I called Geico, and arranged to have the car towed to Jenkins Nissan early in the morning (Monday, 1/16 about 7 AM) to have the damage investigated, and hopefully repaired. The next morning, the tow arrived. The driver showed me how they had left the tire loose. He explained that the noise we heard was the tire wobbling on the studs. He told me that their shop could get me the tire, and fix the car cheaper than a dealer. I agreed to let them repair the car. The studs and lugs were replaced.

Today, I went to Wal-Mart. I spoke with the manager, Kurt. He first told me they did not work on the car, and were not going to reimburse me. He told me that his manager, Gary, told him they did not. He refused to look at the stud and lug that I took out of the box, and wanted him to look at. He told me to "get that out of his face". I was appalled. I asked him if he had looked at the video. He admitted he had not. I told him he should. I told him they should not have ever let my wife driven the car, as unsafe as it was, with the lugs loose. He told me they could not tell my wife not to drive the car. He finally said he would look at the video, and would call me back in an hour. He did. He told me that his employee first tried a torque, and then tried a lug wrench to get the lugs off. He told me that his employee spent 15 minutes on the car. He still refused to compensate me. They never did offer my wife an invoice, which I also believe, is against the auto repair law.

After leaving Wal-Mart, I took the lugs to the Nissan dealership on Highway 33 in Lakeland, and asked for the best professional opinion of how the studs and lug nuts could be in the shape they were in. Doug in service, another service writer and a mechanic, all told me the cause was from the wheel wobbling when my wife drove the car home. They pointed out how the lugs were worn from the inside, and had brown lines around the inside from where the tire had been hitting against the lugs. A picture I took of the rim, they pointed out, was worn in the middle from the wobbling as well. The shiny silver area of the studs was caused from the same thing. I am lucky my wife, grandson, and daughter made it home safe. This seems to be quite a bit to go through for such a small compensation. Please advise. My number is **. Please leave a message if you reach my voice mail. I am seeking $182.00, which is the cost for labor, and parts to replace the studs and lug nuts, plus an additional $150 for my time.

My son (college graduate diesel/electrical,/high power train engineer) witnessed this and told them that they have now destroyed the life that was left in my battery. The next week,s my car will not start. Took it to my mechanics and he tested the battery, alternator, said the battery was good and also stated that WalMart destroyed the life in the battery.

The claims rep is rude and trying to dis credit us all. Said WalMart employees carry flash lights and never tun on inside light and leave them on. It's on cameras in the garage . When he pulled my car with a flat tire into the garage, we had to tell him to put some air in the tire or the rim will be destroyed. Then when he was trying to start the car to pull it in, he could not see the key ignition ( the BMW is all black, leather) due to being dark outside. He turned on the inside lights and never turned them off. 3 hours later, the tire was replaced and the car would not start due to the battery.

My two man tire techs have 25 years between them. Wal-Mart will be out of the tire business in 10 years because of the difficulty of it. It is a very serious issue today. I personally know a manager of a large Wal-Mart in my area. He has told me they never make a profit in that department. Most people do not know the tires are contract tires not even in a Michelin or Goodyear tire guide these tires are made to Wal-Mart specs. They are treading on a very slippery slope. Good luck Wal-Mart. You have bit off more than you can chew.

Due to the New Year's holiday weekend, my car was unable to be fixed until January 5th. The ignition (less than a year old) was damaged due to being turned too far and had to be replaced ($345). The incident occurred in Ash Flat, AR. I go to college and work in Oklahoma. By the time my car was fixed, I had missed 3 days of work ($174). I forwarded all receipts and information to the manager of the Ash Flat Wal-Mart. Several days later, he informed me that he still could not do anything, but that he would pass on the information to the claims department.

I was just informed that my claim has still been denied. I have asked for $630 because of Wal-Mart’s damage to my vehicle. The car and the ignition were in perfect working order when they drove it into their shop. After they touched my car, it was damaged. This is a problem. As an enormous corporation, $630 is not much of a loss to Wal-Mart. However, to me, a full time college student, $630 is a lot of money. This ordeal has caused a huge strain in my life. I am highly disappointed that Wal-Mart refuses to make right on this issue.

When I took my car to my trusted mechanic, he told me there was no damage whatsoever and that all I needed was a new tire because it was loose and somewhat misshapen. I took it to another mechanic to confirm this opinion and he did. I understand that Walmart does not do mechanical repairs so I'm not sure why your staff is giving out false information. If he was not certain what the problem was or more likely since he is not a real mechanic, he should not have given me a false claim. Assuming that just because I look like someone who may not know anything about cars, does not mean I don't know anything about cars. I will never return to the Walmart automotive section because I don't need someone telling me not only is there something wrong with my car but that it's also a "write off". There was no need for his rudeness or his blatant lie and I found it extremely unprofessional.

That person left without even test driving my car, we are afraid of damaging the engine. What is worse, is that this is the second time this happens to me. The first time Walmart forgot to put the oil cap back on my car was 2 years ago. I should have known better and not give them a second chance. Thirteen hours after contacting the store manager, I am still waiting on a call back. Now I am sitting at home with a big mess and no future buyers for my car. I think all the consumers that have similar problems with this company are entitled to more than just an oil change refund.

Not only did they mess up in the first place, but had they run a pressurization check (standard procedure for an oil change), they would have easily seen this problem. So they either did not run this check, ran the check, found the problem and tried to hide it, or they did a half ** job checking it and missed it completely. On top of all of this, they did not say a word to me when I picked up my car. hey just handed me my keys and sent me on my way, hoping that I wouldn't find the problem and link it to their poor service. I'm waiting for a return call from the TLE manager still (2 hrs and counting) and will be without a vehicle until they get back to me. So I'm without my car, out a day's pay from having to immediately leave work, and I strongly feel that there's probably something else wrong that they're not telling me about. They said they won't even clean the oil off my engine once the part is replaced too, what lazy ***.

I have to take my car to the dealer and have the problem corrected before something serious happens. This cost me more money and time. And nothing happens to the rude manager. What a shame that people who spend money on a service, get the opposite and are just left to deal with the aftermath of poor service.

I went back inside and asked for my keys. It was very convenient that one of the mechanics had them and was going to meet me out at the car after he found the air compressor to put air back in my tire. So when I got my keys, I was just able to get to the trunk when three workers started walking towards me. I came to find out that one of them backed into my car with a jeep cracking my bummer and pushing it in. Not one person said sorry until I talked to the manager about my damage. He was the only one who said sorry and he wasn't even the one who did it. We arrived at 3:30 and the repair on my tire was not completed until 6:38. If I would have been told the correct approximate time and if someone would have told about the damage to my car when it happened, then I wouldn't be so upset. But none of that happened.

When I asked to buy a new tire, they didn't tell me and had refused to put it on the rim. After they charged me, they just plopped the rimless tire in front of me and said goodbye. When I asked why they would not put on a new tire, they claimed my use of the popular tire sealant "Fix-A-Flat". They meant not just that my warranty was voided but that they would not replace it either, claiming the sealant in Fix-A-Flat was a "hazardous material". Didn't matter that none of it ever touched the rim. The leak was on the tread, on the outside.

They actually directed me to Discount Tire and told me to get a new rim before they would put it on my car. $102 later, I have the rim but after chatting with the very nice people at Discount Tire, I discovered their policies are not ridiculous, like Wal-Mart's. After explaining my situation, the man actually refunded my money for the rim and put the tire I purchased from Wal-Mart on my rim for a very small fee. He saved me over $100 and made my day.

Wal-Mart was rude and they left me in the cold with nowhere to go. If Discount Tire hadn't been nearby, I would have been stuck. I understand the voided warranty. I do, but their refusal to even put a new tire on the rim, avoiding my car as if it had been contaminated with nuclear waste, was absolutely ridiculous. It also shows how little they know of the subject of tires. The assertion that Fix-A-Flat is a hazardous material has been debunked. Wal-Mart is going to lose a lot of business over such ridiculous policies. Not to mention the rude staff.

I spoke first with a woman manager who was going to offer help, but it had to be approved by the manager above her. She called him over, Jeff, and he offered no help. He said the battery being drained was my fault. I was left stranded by Wal-Mart, it was their fault and they would do nothing to correct the problem they created.

I was dissatisfied that it was not explained when I agreed to the tires. Also, I now have a flat front tire because they rotated them, did not take away the left rear, just put it on the front instead. Now I definitely need the third tire and need to have the spare put on the car just to drive it. I am totally dissatisfied with my experience at the Walmart at 66th & Memorial, Tulsa, OK.

I spend at least $600 a month including grocery side. I know the prices better than they do. I have seen prices in grocery go up anywhere from 15 to 40 percent on some prices! I asked the management about this and he said we are still cheaper than our competition! All you need to do is check, see Breyers ice cream. It jumps back and forth 250 to 3.25 all the time. Same as Gwaltney bacon, there is a shocker - watch it. Eggs 18-count jumped higher than a jack rabbit. A gallon of Wally milk in past few months jumped from 239 to 3.49! I could tell you over 100 items that jumped also but takes too long. Get a small writing tablet and keep track before Christmas prices and after back to the regular price, you will see the difference! I also got a news flash for all of you reading this; the prices are different in some locations!

Actually a very clean motor. Then checked the oil, bone dry. I checked it about six times because I taught my eyes were playing a trick on me. My buddy had gotten an oil change at Wal-Mart about three weeks ago. He also told me he barely drove it because it was making a lot of noise and wouldn't go very far. In my thoughts, I think they literally drained the oil and then didn't put any back in. The car is 2009 Sentra with 18xxx miles. I will keep this matter private to see what they say tomorrow. Depending on what happens, I'll disclose location, etc.

I spoke to the store manager and the department manager to the tire and lube and they had me file a claim with Walmart. I was also asked to have a mechanic check my engine thoroughly to see if their were any leaks as to where the oil may have gone. I took my car to a mechanic as asked. The outcome obviously were no leaks to be found and there was nothing wrong with my car.

So where did the oil go if there were no leaks? Well, because Wal-Mart is negligent and did not put any oil in my car from the beginning. I asked for the damage to my motor be paid for by Wal-Mart. Still to this day, nothing has been done. I've read other complaints on their website and heard from others in my town that the same thing has happen to them and Wal-Mart does nothing to pay for the damages. It amazes me that a simple oil change can just blow an engine when the car was completely running fine.

The workers in the bays are slowly taking their sweet old time, and talking with each other, rather than taking care of cash customers. Several people asked how long for an oil change, and was told at least 1 1/2 hours, so they just walked out. You are losing business because of workers who just don't give a ** about you, or your customers. Something should be done.

I also took my husband, a police officer with me to help negotiate the refund or partial refund of my money. They stated that "No winter tires are under tread warranty". In providing them with the receipt, it also clearly states that Walmart tire tread warranty excludes, trucks,campers, trailers or vehicles used in racing and commercial vehicles. Since my car is none of these listed in the tread warranty exclusion nor was I told verbally by the Walmart employee at the time I was purchasing the tires, that they have no warranty on their tread.

It is their legal obligation to refund a reasonable portion of the amount shown on the receipt provided by me to them as a consumer! I expect a reasonable response time by the complaint department addressing this matter before I seek legal action. I suggest if any complaints aren't met and resolved to the satisfaction of both parties( Walmart and the consumer) that they too seek legal action. This is my third attempt at seeking resolution from Walmart concerning this matter.

When my keys were returned and I had made payment, no mention was made of the dropped rim, and I didn’t think that it would be damaged because I do not know anything about cars and tires, etc. When I got home and my husband came outside to remove the rims and tires from our vehicle, he immediately saw that one rim was significantly damaged and looked like it had been dropped. His first question to me was did this rim get dropped. I, of course, told him yes, that it was dropped by a Wal-Mart employee, but they didn’t tell me it was damaged.

We immediately went back to Wal-Mart to discuss the matter. We didn’t want to wait because we wanted to get the rim replaced as soon as possible. Once there, we spoke with Charlie who at that time confirmed that she remembered me and my sister being there and hearing the loud banging noise of something being dropped. She told us that she would call us to let us know what we needed to do.

During a conversation with the adjuster, I was asked what I paid for the rims. I answered that this information was irrelevant because the fact is in order to replace this rim I am going to have to pay $970 for it.

Let me ask you, if I went to Wal-Mart right now and broke a $100 piece of cooking equipment, would I be charged $100 for it or would I be able to demand that Wal-Mart show me proof of what they paid for it and only pay that amount? And say that the cost has gone up since they originally bought that particular item, and instead of what they originally paid for it, it would now cost them $20 more to replace it—would I then still only pay the original purchase price, or the new purchase price, or the amount that Wal-Mart was going to sell the item for?

During this same conversation with Sue, I asked her what if I had only paid $100 for the rims. Her reply was that I would be reimbursed $100. However, that is hardly fair to me, the victim. This whole ordeal would have then cost me (in the instance of paying only $100 for the rim, which is not even close to what was actually paid) the $100 originally paid for the rim, the $20 that I paid Wal-Mart to damage my rim, and $870 to replace the rim. So I will end up paying a total of $990 for a rim that I did not damage and that Wal-Mart should rightfully replace.

Also during this conversation, after refusing to reveal the information regarding the amount that I paid for the rims, Sue told me that she needs either a receipt for the purchase cost of the rims or a written letter from me stating how much I paid for the rims because she needed it to take to her supervisor. I then asked her for her supervisor’s number which she would not give to me, saying that she would discuss this matter with her supervisor herself. I then asked for the name of her supervisor, which she relayed is **. And after asking for the last name, she relayed that to be **.

Moving on, I have done some research and found that the depreciation on tires and rims is about 30% per year. Since these rims are no older than 6 months, I think it is fair to depreciate them at a 15% rate. That would make the value of them right at about $825 each, which, as it happens, is what I paid for them. I am hoping that we can get this settled soon because it has gone on for more than long enough. Sue, our interactions have been mostly pleasant, and I understand that you are doing your job, but you also have to see my point. I have worked at Wal-Mart in the past and always shop at Wal-Mart, even now, with all of this going on. But there comes a time when you have to stand up for what’s right, and it is not right to make a person pay for something that is no fault of their own.

Thank you for your time.

Here is the message that I gave the cashier: "When a customer asks for an oil change, one of two options should occur. First option: the person writing up the job should proceed with the lowest-cost oil change. Second option: the person writing up the job should inform the customer of the price levels for each type of oil change and let the customer restate his request, if necessary.” Of course, the first option would be easiest as it requires no effort from the Wal-Mart employee. The second option requires Wal-Mart to put forth more effort toward providing good customer service, something Wal-Mart is not known for. The bottom line is that Wal-Mart is overcharging some customers for a service that those customers do not request. This enriches Wal-Mart's bottom line, but it is a deceptive practice that should end immediately.

I filed a complaint two weeks ago and have been trying to get a hold of the manager who called me but twice the person at customer service didn't know how to transfer me and I got hung up on a few times. When I finally got a hold of the lady who called me, she tried to transfer me to the guy who didn't know what he was talking about, so I asked her if she can give me a number to call the tire company about them not honoring the warranty and she could not help me with that either.

I cleaned that up and we parked the vehicle until this weekend. We drove to the mother-in-laws, and then to visit family in Kansas City, then came home. 20 miles from Manhattan, the engine literally blew up. I've had an ASE mechanic look at it and there are two holes in the block. He pulled the filter to check it, he had to use a foot long pair of pipe pliers for leverage as it was severely over tightened. There was a dry gasket. Apparently, it was not wetted prior to install and the filter was less than a 1/3 full. I contacted the manager, they apologized and said the new guy made some mistakes. Then I filed my claim via their claims company. They in turn informed me that I must pay another mechanic to disassemble the engine to prove that Wal-Mart caused the damage. Something that several mechanics have informed me is next to impossible to do for several reasons. So now, I'm left with a beautiful piece of yard art that I have to spend $500 minimum for a tear down that Wal-Mart may decline to fix. I read that to mean most likely will decline. I'm fast losing my patience.

I had been warned about Wal-Mart Tire Center. Plus, there was another customer in there that morning trying to warn people away. I should have listened and am kicking myself now. These places need to be shut down if this is the type of service they provide. It's scary to put your life in the hands of these reckless people. I deserve just compensation for this experience. But I'll bet I'll never even hear a word back. Rest assured I will be sharing this experience with everyone I know, and will be asking them to share it with everyone they know and so on.

I am looking for tires and Walmart has definitely been eliminated from my search. I will never use Walmart for any auto service again.

I entered the store at 9:35 am. After a short wait, my problem was registered and my key-bunch was taken from me. I was told that my car would be ready in about 90 minutes. When 90 minutes passed and I did not hear from them, I went to the reception to inquire about it. I heard them talking among themselves about some car's keys being lost. When I talked to them, they told me that they were unable to locate my car keys.

I experienced the worst kind of customer service in the following 90 minutes: I was kept in the dark about whether the keys have been found or not, or how long I might have to wait and I was not offered any word of apology. I was getting a severe headache from the mental stress and for having an empty stomach for a long time. My knees were hurting because I had to stand there most of the time since there was no adequate seating that has been provided in that area. I was feeling dizzy from not having any food for a long time.

So I asked them to give me a pager so that I can go inside the store and have some food. Within one minute of my leaving the reception area, they paged me back to offer a ridiculous solution. They told me that I should go back home, bring the spare key, get the service done, and just go back. At most they would made a duplicate key for me for the car. They did not offer me any ride home. They would not make duplicates of the other four keys in the bunch. And they offered nothing more than that, not even a word of apology! When they finally found the keys and got the service done, they offered me $10 in compensation!

My ordeal finally ended at 12:52. I had to wait three hours and fifteen minutes as opposed to the 90 minutes as originally promised. I got home with a severe headache, and had to either reschedule or cancel my activities for the day. I have never before experienced such cheap and unprofessional customer service.

I purchased a new tire and asked for the old tire to be returned to me. I also asked for them not to charge for the Road Hazard Warranty since they did not honor it.

I was not only was charged for the warranty, but also for the disposal fee, which they said they could not refund even though I brought the tire home with me. The only reason I purchased another tire at Wal-Mart was because I needed like tires on the front of my vehicle.

I then got a letter from Jason ** stating my claim had been denied. I sent several unanswered appeals or tried to at least learn what the appeal process is. Wal-mart thinks they can treat consumers any way they want. We need a class action suit!

The manager refused to help me stating my tires were bad and he didn’t want to be responsible. I had a backup tire in the car. I asked him to replace the valve and mount the spare tire. I would pay whatever it cost. He refused and said because the other tires were bad he wasn’t going to touch it. I now have to drive home 400 miles on a tire that is leaking air.

Of the many tires I had purchased over the years, the tires were always properly cleaned. After some thought, I immediately became concerned about what else that worker had control of during his duties to install my tires, and balancing came to mind. I am very concerned, and rightfully so, that this worker intentionally failed to balance my tires properly which would cause them to wear out at a much quicker rate. I do not believe that I can trust these same workers to treat me with any respect as shown by their childish behavior the day of my purchase.

I took the truck to the nearest Ford dealer quick service department. The weights were wrong and when Ford got done balancing the tires, they told me every tire had to be remounted then rebalanced. Each wheel needed less than 2 ounces of weight. The price for the tires was very low but sometimes, the low price has consequences. The wheels had marks all over the outside and looked bad for being a 2-year old truck. I just look at it as a lesson learned. Just beware!

We put in the oil, and today, October 11, 2011, I had another oil change a t my mechanic and he confirmed that there was no way the oil filter had been changed and he could not locate the origin to a ticking sound my engine is making. I will save all my receipts and now will bring the car to the dealership to be evaluated. I think this is awful. I'm a nurse and pride myself on taking care of other people. People just want to go in to work 8 hours and go home with no pride in their work. I don't care how long it takes.

Wal-mart: You are responsible. I need my car to get to work!

A Very Dissatisfied Mom/Nurse Whose Kids Depend on their Mom's Job to Live!

The tire that was placed on my car, however, had a slow, steady leak that got worse with time. I took my car to the Wal-Mart store that is on Commerce Drive in Lafayette, Indiana, at that time and stopped in to have it checked. I was informed at that time that it was a faulty valve stem which they attempted to charge me $15 dollars for (I successfully argued that if it was a faulty valve stem or if it was incorrectly installed that I should not have to cover that expense). This did not correct the problem so I took it back, again, and was told, again, that it was yet another faulty valve stem which they, again, replaced at no cost.

Once again this did not fix the problem and the tire went nearly flat as I was en route to an appointment at the VA hospital in Danville, Illinois. I was able to stop the car without damaging the tire as it still had 15lbs of pressure when I removed it from my car. I hurriedly inspected the tire after Id removed it and found nothing apparent to be the cause.

I quickly installed my donut, went to my appointment (late) and then drove back to the Wal-Mart store on Commerce Drive, again, to attempt to get to the heart of this problem. It was at this time that the tech who had removed my tire from the rim twice by this time to replace the valve stems, informed me that I had picked a nail up in my sidewall, yet, contrary to their standard operating procedures, this tech failed to present me with my tire to show me this alleged nail and I did not contest that at the time as I just wanted my car to be right so I could get to where I needed to be as I was late, again, for an appointment because of this continuing problem.

Therefore, I had to buy yet another new tire. Only this new tire, also, would not hold air and I was eventually told by this same technician that my rim had developed rust around the valve stem area and that I needed a new rim something he failed to notice every other time. This tech, in order to replace the valve stem and discover the alleged rusted out nature of the area around my valve stem on the rim, once again removed the tire from the rim and, this time, tooled the area around the valve stem opening to eliminate the alleged rust, and if he didn't damage the bead the first or the second time he removed it to replace the valve stems he did so at this time (which I find dubious) or, more likely, he further exacerbated the problem as I was now putting air in its daily to get to where I needed to be.

When I returned to the Wal-Mart store on Commerce Drive, yet again, the technician that had mounted the tire and replaced the valve stems was not present. The tech that was present removed my tire so that it could be placed on my new rim and discovered that there was an installation error that had damaged the bead on my tire. Therefore, it wasn't the valve stems or the alleged rust that had allegedly developed near the valve stem. It was human error and/or outright negligence.

The tech that informed me it was the rust stipulated that he had removed that rust from around the valve stem area and patched it in a way that should allow it to hold air until such time as I was able to procure a new rim. However, upon inspection of the valve stem area of my old rim I discovered that there was not sufficient rust present to justify the technicians claim and it was a 70 mile round trip that took me to Monticello, Indiana, where I could find a good, used rim. All for a trip I didn't need to make, fuel I didn't need to burn, and a rim I apparently didn't need to buy.

So due to seeming incompetence at both Wal-Mart stores in this area, but chiefly due to the incompetence of the tech who repeatedly failed to diagnose the problem with my tire, and his repeated removal of my tire to replace valve stems that weren't the problem, and due to the fact that he seems to have lied to me to cover his mistakes, I had to buy a tire that I should not have had to buy, put 75 miles on my car to buy a rim I did not need, missed several doctor appointments, and had to deal with the uneasiness of driving a vehicle that might have a blowout at any time.

I now believe that there never was a nail in my tire as he failed to comply with what was/is standard operating procedures by showing me evidence that supported his claim, that he knew he had damaged my tire, and that he didn't want to own up to having damaged it to his superiors so he concocted this story that caused me to put these unnecessary miles on my car and caused me to buy a tire and a rim I did not need.

If this is true, and I have come to believe that it is, he also put what he knew to be a damaged tire back on my car to cover his mistakes and subsequently put me in a situation where I could have placed myself, my family/passengers, and other drivers at risk had I had a blow-out going down the highway. For this reason I feel as my personal safety and the safety of my passengers as well as others on the road was purposely placed in jeopardy simply because this individual didn't want to admit he screwed up.

This, also, has caused me to feel violated as I would have been prosecuted and his employee is going to be coached but then by acting as he did this employee did improve the bottom line for Wal-Mart so, apparently they see him as an asset. So they greet you in the front, and throw you to the wolves in the back.

I also find their offers of a $14, $40, and $50 gift cards insulting as I am out more than that and the money I was forced to spend at Wal-Mart (as well as several other unnecessary expenses) because of this less than professional individual, could have been spent anywhere, yet they wanted to compensate me in a way that would force me to spend my money at their stores.

This is wholly offensive to me. The actions of this technician, in all probability, knowingly placed myself and others in jeopardy by covering for his mistakes. Management then compounded this by refusing to discipline an employee that, essentially, stole from me - and then to be offered a $14, $40, and then $50 gift card rather than compensating me for my actual losses is also insulting and as far as I'm concerned is tantamount to adding insult to injury. For these reasons I am seeking the maximum this court allows for actual damages and for the maltreatment by both the technician and the actions of management who didn't seem to care that I had been ripped off.

Furthermore, since I feel this technician willfully covered his mistakes to keep from appearing inept, he stole from me and I would like to ask this court to recommend that he be prosecuted for theft, and since the manager, Ron, was made fully aware of my concerns about this and has flatly refused to discipline this individual I would also like to ask this court to extend that charge to him so that corporate Wal-Mart will get the message that when they rip off their customers that they will face the same kind of prosecution as I would if I had ripped them off.

After two weeks of phone calls, an insurer representative stated, "We are not accepting responsibility so sue us!" When I went to file a suit, I was told that it was $50 to file and there was a one-year wait. I paid for the repair myself ($1,100) and boycotted Walmart for years afterwards. The worst part was watching how the technician allowed the tailgate to drop on its own. If you can't even keep a job with Walmart Auto, you pretty much can't work anywhere!

Walmart's local Mitchell store manager says that they will not pay because they do not have proof that they are at fault. They say that we needed to call them to come to the site of the accident. They say that their video of the tire install shows that they performed their duty adequately. They also say that because we did not have them recheck the lugs in the first 50 miles, we have no justifiable claim. Then, why did our tire fall off?

Eleven days later, on a Friday afternoon, my wife was left stranded on a busy highway. Diagnosis: seized engine. Let me repeat that: seized engine. At the moment, I am in contact with Walmart's insurance carrier and by my experience so far, you would assume that I was the one who was at fault. The advice would be to check with a private shop, even if it's a little inconvenience to have your car serviced there, or switch brands and find a good dealer with knowledgeable salesmen and experienced shop. Run as far away from any Walmart Tire and Lube Express as you can because you could be next.

In every Walmart I've been to, it's clearly posted the only time you can purchase a road hazard warranty is at the time of purchase. The Road Hazard Warranty states: "Replacement under the Walmart Road Hazard Warranty will be pro-rated based on the percent of usable tread remaining and the current Walmart price. This warranty only applies to the original purchaser and the tires mounted and balanced on the original vehicle and does not include tires dismounted from vehicle and remounted onto another vehicle. Note: If the original purchaser of the Road Hazard Warranty sells their vehicle, then the warranty is invalid."

The tire was put on new on July 2, 2011.The odometer reading was 14201. The odometer reading was 16291 on September 7, 2011. The warranty does not say anywhere that if the tire is replaced, the Road Hazard Warranty must be purchased. My problem is, I didn't go to Walmart to purchase a tire. The Warranty posted in your stores states clearly the only time you can purchase the Road Hazard Warranty is when you purchase the tire.

Why should I be forced to purchase a new road hazard warranty, if I want the coverage, when my visit was due to a road hazard? "Our pledge to you" does not reveal this is a charge that I would have to pay. I am the original purchaser, the tire is on the original car. The tire was not, nor has it ever been dismounted and placed on another vehicle. If I were to pay this charge, the warranty should state that.

The assistant manager Sharley whom I spoke with was trying to tell me, reading off the warranty, mind you, "This warranty only applies to the original purchase, not purchaser." She read it to me over and over. Purchase and Purchaser are two different things.

I was not in violation of the warranty. If Walmart wants to charge $10 for a road hazard replacement on the new tire, Walmart needs to take all the signs down in every store, the one that says the only time you have to pay is when you have a road hazard. That tire is covered under the manufacturer warranty, which means it didn't cost Walmart anything to replace the tire.

On the day of the incident, every person in the automotive area was talking about me among each other. "She should know she has to pay for the warranty if a new tire is put on " and "this is how we always did it." I was referred to by Sharley the assistant manager as "this lady" in a nasty way, instead of "a customer".

Bottom line, when a road hazard warranty does not tell me I have to pay for a new warranty coming to the store on a road hazard, it should be in your pledge. I was charged $10 which is not specified on the warranty.

I want my money back. I was in the store on this issue waiting for assistance for at least one hour. I'm a customer who spends at least $400 per month in your store, which includes grocery. Respect is a good thing when you encounter a problem or disagreement. Sharley walked away with an attitude from me after I said, OK, I will pay for the warranty and take it up with Walmart directly. The way I was talked about and treated on that day is not the vision Walmart employs.

Bottom line, If I'm in the store on the road hazard warranty, I shouldn't have to pay for a road hazard warranty when I come in Walmart with a road hazard.

First, he claimed that the car needs touring tire. The Viva 2 are T-rated tires, which makes them a touring tire. Second, all the four tires that are presently on my car are Good Year Viva 2, and guess what, they were sold and mounted on the same vehicle by Bechtelsville Walmart Tire and Lube about 2 and a half years ago. Third, the car came from the factory with Viva 1s and the Viva 2s are the new Viva models. I want Ricky and the service manager fired or I am contacting a lawyer and filing a lawsuit against Walmart for illegally trying to pull the bait-and-switch sales scam. Which by the way is against the law.

At this time I asked if there was anyone even working. He said, "Oh, they're somewhere." I said how long does it take to do this and he replied "about 20 minutes. There isn't anyone here". There was one vehicle in the oil change bay. I was the only vehicle in the tire change bay. Fixing this problem included dismounting the tire, fixing the hole, remounting, balancing and installing the tire back on the truck. It shouldn't take too long, right?

Per the service order, I checked into Wal-Mart at 1:40 p.m. and checked out at 3:01 p.m. That's an hour and 21 minutes! I watched out through the window as the guy fixing it moved slower than a sloth. I couldn't believe this! The manager ended up finishing the job because he was moving too slow.

I took a vehicle to this facility one other time a few years back. I was leaving for a vacation and needed some last-minute stuff before driving five hours to my lake house. After an hour, the man said they're wrapping it up. Another hour went by. Then they kindly explained that he installed the wrong drain plug back into my oil pan and stripped it out. What? I was leaving for vacation and was now even further behind. They "fixed" it with a multi-fit plug, used a rubber grommet to seal. To cut to the chase, I drove to upstate NY and arrived to my lake house, only to find that I had leaked all of my oil out and there was nothing on the dip stick at all!

I will never take another vehicle to this place again!

I got scammed in Ohio for a new tire! I paid out $175 for a tire that would have cost me $50 or so after prorating.

They dropped my vehicle from the lift body, got squashed in the bottom and broke many things but it was running so I left, didn't know what was going to happen on the road. Then A/C stopped working, airbag and engine light was on permanently and it was overheating every 30 minutes.

It was evening, somehow I made it by filling water in a hot burning weather without A/C. Finally stopped in Phoenix, Az, rented a motel and still here trying to deal with Wal Mart. They are giving me runaround after sending all the estimates and everything.

Now I am sending this last email to them or I will get a lawyer. As Wal Mart manager said to me that get the repair estimate and fax to us and we did. After everything I went through, you asked and said on the phone after the painful and demeaning insulting conversation on 8/26/2011. You said that you will send an adjuster to check the vehicle but instead I received a letter without any positive results.

I have been a very loyal customer of Wal Mart and Sams Club for over 20 years and spent over $300 to even $1000 a month sometimes. It seems like you are pushing away a friend and a customer cold-heartedly, which is not nice. I hate to lose our friendship this way, so please do something positive and fair or you have left me no choice but to see my lawyer. So please respond to this letter right away.

Thank you. I deal with stock market buy-sell trade and I might send copies of this letter and everything to the world

Within 5 days of the oil change, my motor blew up and what oil was in the car leaked all over the ground. I had to pay to have the car towed back home. I began the process of filing the claim with Walmart. The claims handler advised that they have video of the guy putting oil in my car; however, I have since found out that they never changed my oil filter, so I paid $40.00 plus tax for them not to change my oil filter, air filter, or fill up the washer fluid.

Walmart has since denied my claim. I am going to try to overturn the denial and get some of the money that I have had to pay to replace the motor. I have had the store manager attempt to get me to come back to have the fluids filled this was prior to the motor blow up. I will never trust Walmart with my car again. I am boycotting that particular Walmart as well. Beware!

They have a policy after that if tread is worn a certain depth, they will prorate the tire and in this case, I probably used up one third of the tire. I have no beef with that. My problem is that no one told me before any service work was done and they presented me with a bill. Now, I'm driving on a spare that's in rough shape for the next three days. Walmart needs to reevaluate their view of ethics of doing work. The customer isn't informed and will cost them money. I work in heating and cooling, and would have to eat up the costs of work done without informing a customer.

This is very dangerous that someone with such a lack of knowledge in automotive works in this department servicing vehicles.

The cost of repairs to my vehicle is going to be over $500 or more depending on how many rubber seals were damaged from the oil. My master cylinder was damaged and the whole brake system needs to be flushed.

I called again and was told to go to the Walmart in Middleburg and have them check it out. I went back out to Middleburg and spoke with a man named Joseph and he told me, after looking at the tires, that there was 5 pounds of pressure left out in each tire. He proceeded to help us out and was very professional and friendly and said that there are a lot of complaints that come out of the OP district. He filled the tires and we left.

Well, since that first day in Orange Park, the car has not run properly. I called three times to see if I could bring it in and each time they told me they were very busy and for me to call tomorrow. Well, fearing that something bad would happen to me and my daughter, I took it today to the Middleburg office and told them what was going on (Joseph was not there today) and after checking the car out, they told me that the Orange Park Walmart did not balance the tires at all! What the ** is going on? I cannot believe that we were screwed by these guys there. Was it because we were females or the fact that it was a lifetime warranty and they did not give a **? Please tell me, I'd love to know. For such a reputable company as Walmart, I find this completely unacceptable. Had we got hurt, what would have happened then?

I knew I needed a front end alignment and was told that by them that not doing what they were supposed to do, it made my car worse. What am I supposed to do now? I cannot afford a front end alignment right now and I am scared for me and my daughter to drive in case something happens.

When all of this occurred the same day, I phoned the manager of the OP office and told him what had happened and he apologized over and over and said that it was unprofessional and he would speak with the technician. I let it go, until today, when I was told that they had no regard for our safety. Our family has spent a boatload of money at Walmart over the past 20 years and to have this happen to me is sad and disappointing. I am sure we will find another place to shop after this. I cannot trust anyone there anymore.

My husband works out of town and we are all alone and we came for some help and got screwed! Is there any compassion out there? Do you train your technicians to do this to females? Some people have told me yes. I am going to say that I have a very big mouth and I am not going to let this go. I will tell you now that everyone I know and even people I do not will hear about my experience. My next letter is to the BBB.

My complaint is that I paid $65.00 for a tow that I did not need. Now they are saying that it was unfortunate that I was told that there was no oil in but they could not let me drive my truck away in any case. How can they stop me from driving my truck? In any case, I was not given the option of signing a release of liability. I was told that there was no oil in the truck and that it could not be driven.

I went to the garage next day and made twice evaluation in two different garages. They said that they would send me a check but from May till now, I never receive that check, and when I called them, they said it's not their business. They asked me to call Wal-Mart insurance company. I have no choice so I contact the insurance company lots of time and they always have lots of pretext.

On July, they said that they sent the check to the wrong address and on August, they said that they need time to reissue check. I'm always waiting. Today, when I sent an email to the insurance company to know when I can receive my check, the answer is "out of office".

I finally got the manager, who said they would pay for the hub cap; I was instructed to go to a place called Hub Cap World, 20 miles away to get one. I was told they would pay for it. I told him we are not doing this again, and I wanted my truck fixed before I left. It is because they pulled this the last time and they never took care of it. I felt I should not drive half the 40 miles round trip to pick-up a used cap, when the dealership is 10 miles away and have them in stock. The manager then offered me money to leave, and fix it myself.

I took the 50 dollar offer, and drove to Toyota. In less than four miles down the road, the right front weight flew off, and hit the mirror. I got the hub cap which cost me $22.00, and I drove back to the store, to show them what happened, but before I did, I had the Toyota dealer look at it to see why. They had put the wrong weights for the aluminum wheels on the truck. The service manager at Toyota instructed me to return it, and have them see what happened.

I drove back to Wal-Mart with a broken mirror and all to have the service advisor take the truck in, and have their top mechanic look at it. Only to be told they used the wrong weights, and that was why it flew off (I already knew that). They said they are not responsible for the mirror since it was able to travel four miles of Turnpike Highway. I just gave up. It was now 4.5 hours in total, $5 for gas, $22.00 for hub cap and $126 for the mirror. I have decided to find a new tire center.

Lets get it straight, I went in with tires on my wheels...tried to buy ned tires for my wheels....but since the assistant manager insist using the rim termonology instead of calling it a wheel you lost a sale and a customer. Goodbye Walmart....Hello target.

When I went to the mechanic, he took 3 hours to work on it and then notified me that there was now a part broken and window could not be put back in place. When I presented Walmart with the mechanic's findings, all I received were more attitudes and less than helpful employees! I filed a claim and got a call from a claims officer. She was worse than any of them! Her attitude was such that I did something wrong. She has her mind made up before she even heard my side of the story and what the mechanic said. She refused to even call and speak to the mechanic.

I am less than happy with Walmart and will never trust them to touch my car again. Their customer service has a lot to be desired and they have lost a customer in me!

Apparently, when putting on the one of the bolts with the air gun, they put it on sideways; so, it ruined the stud.

What a nightmare.

Now my jeep cap is missing, and they say that they have to look at the video to see what happened to it. At 4 p.m. that afternoon, there were three guys in the shop and five people waiting. Then two of the guys disappeared for about an hour, and left the one guy there by himself. There was no supervision whatsoever, and to get a manager back there for any help is like pulling teeth!

What a disorganized environment. I should have known better. The last time I took my other jeep in for an oil change, the oil filter was loose and I lost a ton of oil before I realized it, as well as burning oil all over my engine!

WHY DID I GO THERE?!

The gentleman who towed the van explained that the whole wheel came off, and all the lug bolts went off with the tire too. He asked who in the world put the tires on. They didn't put the right torque on the bolts, and everyone was lucky they weren't injured. My mother-in-law called Wal-Mart and they told her to call on Monday to speak with the manager of that department. On Monday, she was told that "Bobby" wasn't in, and she has to call back Wednesday. On Wednesday, she was told "Bobby" was on vacation and to call on Monday. She called on Monday, and Bobby told her to take pictures of the tire and damage to the van. She used up a whole roll!

I had to go with her to Wal-Mart to file the complaint because the van was in my name. That weekend we brought our camera to be developed, and was told by the lady in that department that another couple had been previously in the same issue! She said it was hard to believe that we are the second party of people who got the same issue at Wal-Mart in so short a time. I filed the complaint, and they submitted all the pictures. I asked Bobby what he thought of the situation. He said it was pretty cut and dry what happened, and that we should hear from their insurance within a couple of weeks. I informed him I was turning it into my insurance; I was told that it would cause more complications, and not to worry. Wal-Mart would take care of it. My mother-in-law said to please let Bobby take care of it. He was so nice and helpful, and she didn't want to cause more trouble. She just wanted the van fixed. They had been without transportation for two weeks already and Wal-Mart would fix this. I wasn't happy about it, but I relented.

Three weeks later, I still have not heard from their insurance. So, I took a day off to speak with our insurance agent. She tried calling Wal-Mart herself to see what they were doing about the problem. I left my insurance, and in short time I received a phone call from my in-laws stating that a Wal-Mart agent called, but refused to talk to them. The agent would only speak to me. She was upset because the fellow was very "brisk" with her, and seemed "not so nice".

I got the number from her, and called the not-so-nice person back. I was told that my van was a 2002 with over 100,000 miles on it. The result from the tire falling off was from wear and tear, and age. I asked how every bolt was broke off the vehicle from normal "wear and tear", and I told him I never heard of such a thing happening on any vehicles even older than the van! It’s a 2002 Ford Windstar; I see them all the time driving on the road, and never witnessed tires falling off before! Why was it not on the vehicle report we received when the tires were replaced? The mechanic would have surely seen a bunch of loose lug bolts while applying torque to put on the tires, right? They weren't even rusty, where they were wrenched off the van, when the tire went flying! It was solid steel in the lug bolts! They all just rusted right off AFTER the tires were replaced? He said in his not-so-nice way that the claim was denied, and it was the end of any discussion with him.

I have since had Two Guys Auto come out to look at the damages, and they quoted me over $3000 to fix it. The van still sat at my in-laws yard, where the tow truck left it. They badly need of getting the vehicle fixed. I really don't approve of suing happy people, but this is just crazy. We just wanted the van fixed. We were not trying to get rich. No one was injured, and we were grateful. Wal-Mart seemed to care less.

The hose to my radiator cap came off which I believe was a result of overheating. Also notice that when engine is off my oil indicator was pointing to the far right which I thought strange since it should be in the low position. I decided to have my truck look at an auto repair shop (OZUNAS AUTOMATIVE 2802 S. Zaramora ph#210-922-0930) since the truck was also stalling and the check engine light was also coming on.

Truck kept stalling and cutting off which could have been as a result of the oil issue that was mention above.

I had to take my truck into Mccombs Ford West Service Department. Ph# 1-877-275-4857 or Local# 210-509-1000.To see if they can fix my problem with my Truck. The end result for this scenario is that I have been present with a bill of over $800. Dollars. I will file a complaint with the Better Business Bureau and I submit this Bill to you in the Hopes of some sort of Reimbursement for my inconvience.

We finally got "lucky" and came back to wal mart and after the girl checked our previous receipt, she said it would take 45 minutes (at the most) to check the tire and fix the leak. We agreed, since we had our original receipt and all associated paperwork from the first time they fixed the leak.

Since there was NO ONE in any of the garage bays and only two older ladies (in front of me in line) wanting a oil change, I thought that we would be done in less than 30 minutes. My wife, infant son and I went off to shop around the store.

we came back after 45 minutes and I noticed the lady that was in front of me in line(orginally) was finished and being rung up and she was leaving. I assumed that my car was next and would be done in a few minutes.

I was wrong.

my car wasnt even in any of the bays and they told me "another 30 minutes", so I walked off and continued shopping, not getting TOO angry.........yet.

I came back in 30 minutes. Yes, you guessed it, car has not even been LOOKED AT yet.

I kept coming back every 30 minutes while so many other people came and went (getting oil changes or tires installed, etc)

we ultimately waited 2.5 HOURS for them to fix an existing leak (that they "fixed" previously a few months before).

We were waiting so LONG, that we had to go next door to get something to eat from a fast food chain, so that our infant son would stop crying, as he was starving (as we had to feed him SOMETHING, since it was already close to his bedtime and we live 45 minutes from wal mart). we dont even GO OUT TO EAT AT FAST FOOD, yet we were held hostage at wal mart due to their lazy behavior.

After we were being rung up (finally), the girl charged us AGAIN for the "flat fixing" and I had to correct her that it was a pre-existing problem that was fixed before. She ran to the garage to "checK" with the mechanic. I also showed her the receipt from when we had it fixed before. As she stared at the receipt (like she has never seen it before) and started talking to herself (mumbling), i thought maybe she was having a mental breakdown ? I had to continue to ask her what the TOTAL was since we get the tire fixed for free. She was insistent that she should charge us and I kept asking her what the total was...to break her out of her mumbling stupor. she finally took the 10 dollar charge off and told us

"you are really lucky"

my wife's response...

"yeah, we are really lucky that we were here for 2.5 hours waiting to get our flat tire fixed that you didnt fix RIGHT the first time"

the wal mart lady just stared at her.....

I guess from now on, Discount Tire has my business. They are far faster and far NICER than Wal mart.

But once I stopped and was fueling, I saw a little smoke coming from underneath the car. I found this slightly alarming so I popped the hood. I saw no oil or even smoke coming from the engine area so I looked underneath the car. I saw several splotches of oil on the ground below the motor and could see where the smoke was coming from. It had leaked from somewhere, had blown up under the underside of the car, and was burning where it had contacted the exhaust pipe. I found it a bit odd that they had been so messy.

I'd never seen anything similar before in a dozen oil changes at this same store but a check of the dipstick showed that the level was fine. I paid for my gas and drove to work about 15 miles away in Grand Prairie. As I went along, I started smelling the oil burning again but I just assumed it was the residual, original spill still burning off the exhaust pipe. However, as I began to encounter stop signs and red lights, I started seeing smoke rising up next to my windows obviously coming from underneath.

At this point, I feared something was very wrong. However, I was close to work, where car-wise co-workers and tools are, so I drove the remaining few miles into my place of employment. By the time I rolled through the gate and onto the yard, smoke was billowing from underneath my car. I rolled to a stop but kept the motor running. A co-worker noticed the smoking and quickly came over. As I popped the hood, the first thing I did was check the dipstick. It was clean and dry. Then I looked underneath the car. The oil I'd seen leaking before wasn't residual from a messy job. It was the oil leaking out of the car outright. I lost nearly all of the oil in less than 20 miles.

To make matters worse, my mechanically-inclined co-worker pointed out a coolant leak from the seal where my distributor attaches to the side of the engine block which he said indicated a likely cracked head from intense heat due to the oil leaking out. He told me to shut the motor off before I did any more damage, so I did. We pushed the car to a corner of the yard and I immediately called the WalMart location that serviced the car. I got a manager who relayed my call to automotive. I told them of the situation and they said they'd send a technician out as soon as they could.

I informed them that my job takes me all over the DFW Metro and I had prior obligations in Sunnyvale, some 30-40 miles away, and would not be there when the mechanic showed up. They said this was not a problem and just to leave the car unlocked. I made sure the car was unlocked and left for my job. While working in Sunnyvale an hour or so later, I received a call from the WalMart technician who was at my car. He called to ask where the keys were so he could start the car. I told him the keys were with me and that I'd taken them because I didn't want to risk blowing my motor by starting it again.

Instead of telling me "Well, I need to see the car run or I cannot do an evaluation.", He simply said, "I'm going to put a quart of oil in here and see if I can tell where it's leaking from. I'll leave the rest of the oil next to your car. “I then asked him what he meant, to which he replied, "I brought four new quarts of oil with me.” I told him, "Okay", and hung up. I never heard from him again regarding the actual inspection of my car. When I returned to my place of employment's office, a co-worker ran up and told me the WalMart guy had said for me to try and start the engine that if it was knocking, that was bad and to shut it off. I thought this was kind of odd since he'd told me he was going to add just one quart to try and find a leak and leave the other three quarts bagged up next to my car. My first instinct, before starting the car, was to check the oil. It was well above full, meaning he'd basically just poured all the new oil into my car, and then left and did not do what he told me he was going to do.

After seeing he'd completely filled the car with oil, my next thought was to look for a leak. I looked underneath the car and stared for a good thirty seconds. There was no leak, nothing. I decided to try starting the car. Not five seconds after I turned the motor over, two streams of oil started pouring from the area where the oil filter is attached. I turned the car off and the leak immediately stopped. I showed this to 3 to 4 of my co-workers and my boss. The car only leaked oil when it was running and it leaked badly. Later that day, the technician who'd done the inspection called to say that it was now up to their insurance company to either approve or deny my claim and that I should hear from them by Monday. When the agent handling my claim called, he informed me that WalMart would not be held responsible because the technician's report stated that, ”the oil pan drain plug and oil filter were both tight and dry.” He also said that the technician mentioned that I had a severely deteriorated oil seal and that when he inspected my car, he could feel a space around the seal where the oil filter attached blaming it on the bad seal.

I immediately thought back to the waiver sheet. I was made to sign at the store. There was no mention of any deteriorated oil seal, let alone one bad enough to cause over 3 quarts of oil to spill out in less than 20 miles. I would assume that might've been a priority on a specification sheet I was made to sign, detailing the mechanical shortcomings of my automobile. When I threw this back at the agent, he told me without mincing words that basically I was **** because the report had been made by the technician had been officially submitted and the review was over. I then told the agent that no one from WalMart has actually seen the car running. The leak isn't happening when it's just sitting. Again, he used the ‘your claim has already been denied’ line. I had the car towed to a mechanic. My boss uses for a second opinion.

He called within a few hours and said, "I don't know what they did but as soon as I started this thing, oil just poured from the oil filter.” He also said there was a possibility that it could have been my oil seal blowing out but that it would be a hell of a coincidence if that was the case. He finally stated that to prove one way or another whether it was a bad seal on my car or a mistake made upon installation by WalMart. He'd have to take the filter off. I told him not to touch it and just tow it back to my place of employment.

So right there, I'm out $130 just in tow fees and I still have a leaking car that nobody from WalMart has seen run or will see run. And the filter they put on is still on the car and has not been touched since the guy installed it. So I called the location where the car was serviced again. I told them about the mechanic's report and asked that they send another technician out to see my car actually run. I told them to pick a day/time convenient for them and that I would adjust my schedule. I even went so far as to say if what their mechanic says is true, then they need only send a technician out to remove the oil filter which still hasn't been done to prove WalMart is not at fault. The manager agreed and then told me she'd call me back with a date/time.

I got a call back just a few minutes later, from the same manager, who informed me that since a claim had already been made or denied on the car, they wouldn't send out a technician for a second time. A friend of a friend sent us the names/numbers of a couple of regional WalMart managers and told us that we might have more luck going that route because WalMart doesn't like lawsuits especially public ones. We tired calling both managers, got the initial "Oh my God, we need to take care of that" urgency that I'd received from all the other WalMart people I'd spoken with since this all started but then received no reply after they promised to get back with us. My car remains on my employer's yard. The oil filter installed by WalMart on April 8 at 8:55 am is still on the car and has not been touched since that time. And whenever I start the car, it still leaks like crazy. WalMart refuses to send someone out to remove the filter to prove their innocence.

On April 1st (he was working previously and unable to bring the tire in earlier) we brought the tire into the Walmart where we purchased it and were immediately brushed off by the tech. He looked at the tire (did not even attempt to pull the tire out of my son's car so he could see the whole thing) and made a snap decision that my son must have driven on a flat tire and that is why the tread came off. Of course his first question was "did you buy the hazard warranty? " As soon as we said no, the attitude changed and he just shrugged and walked away.

We then requested to see the tire shop manager, who like the tech, did not even attempt to remove the tire from the back of the car to see it in its entirety. He took 2 seconds to say "no, we won't give you a new tire". When asked whether this should be covered under the manufacturer's warranty since the tire was only 3 months old, he brushed us off. Apparently the 25 year old tire manager has enough expertise to be able to just barely look at a tire and determine that it couldn't possibly be a defective tire.

He told us that my son must have run over something to make it do that. We inspected the tire ourselves and there is no hole in the circumference of the tire. So basically, according to the manager, something hit the rear tire at a horizontal angle (while my son was driving) which caused the rupture of the tire. Really? I don't know about you, but I have been driving for many years and have actually had to drive on a flat tire for a while, and never, ever has a tire done that. I have never seen a tire do that and have never heard of a tire doing that.

The manager just kept saying "you didn't buy the hazard warranty so we can't help you". We don't recall being asked about the hazard warranty when we purchased the tire; however, according to the manager, who apparently is privy to all conversations between sales reps and customers, that we were offered the hazard warranty. Regardless, with or without the hazard warranty, this tire should be covered under the manufacturer's warranty.

We then asked to speak to the store manager, who we were told, was on vacation. After many times of prompting, the tire manager offered to get an assistant manager. When the assistant manager Ysela (?) walked up, her demeanor was hostile. She in no way shape or form wanted to help us and acted put out that she even had to look at the tire.

We showed her the tire, and apparently she is also a tire expert, because without even touching it or attempting to remove it from the car to have it actually looked at, she said "no, we will not help you. You need to call 1-800-Walmart". I asked her again and again about the manufacturer's warranty because it was such a new tire and she brushed my question off. I can tell you by this time, our level of frustration was high. My son was extremely upset due to the way we were being treated. We were able to get another manager, Margo, to come out and once again, look at the tire but in no way attempted to get the tire removed to do a detailed inspection.

Time and time again we referenced the back of the work order that talks about Walmart's pledge to the customer. (see the back of your work order! ). Margo apparently had never read the verbiage on the back and even though we asked about that, we were brushed off.again. At no time did anyone answer our question about the manufacturer's warranty.

Why did no one even offer to provide us with the information so we could go to the manufacturer? After Margo's "inspection" of the tire we were told that the best they could do was give us 25% off a new tire.

I am adamant that this tire was defective. All I had to do when I got home was Google "Goodyear tire recall" and lo and behold,as of November, Goodyear has been silently recalling tires due to injuries and deaths caused by "Tread coming off the tire."

I would hope that your tire technicians would be up to date on tire recalls and not just assume that every tire that comes in with the tread off is due to road conditions.

Our family spends on average $1000 a month at Walmart. I am not just saying that, we really do. We love Walmart; we have always have had good experiences. I have family members who work for Walmart. I am very disappointed in the level of contempt that the employees of the tire department and the managerial staff treated us with. I personally have been in the customer service industry for over 25 years and I know what good customer service is and I absolutely will not tolerate poor customer service.

I want a resolution to this matter. I am not the type of person who complains, but I sincerely believe that the staff was rude, not helpful in any way and just wanted to get rid of us. I am prepared to take this to the next level if need be. I will not give up until we are given a refund for this tire. As you can guess, our level of confidence with Goodyear tires and Walmart at this time is low.

At no time was the tire removed to be inspected. The techs and the tire manager "poked it" a few times to come up with their diagnosis. Goodyear tires have been recalling tires due to the tread coming off the tires. I would like to think that Walmart wouldn't be selling recalled tires and I would assume that their tire techs would be aware of such defects in Goodyear tires and wouldn't just make a snap judgment without inspecting the tire in its entirety!

We are now dealing with the claims company and was told that because we didn't keep the tire for them to inspect, they will deny our claim, really?

Walmart had 4 opportunities to take the tire out and inspect it. We're waiting for the claims company to respond but next step will be seeking an attorney. Maybe this can turn into a class action lawsuit!

I refused to sign the paperwork but even returning the car to its original state as requested! I would not remove this "damming" paper work from file. I had someone plowed into my car as I pulled out. All they had to do was go into Walmart, get this paper work and use it against me.

Please don't insult me by telling me a good attorney for another driver would not first ask what I have done at Walmart. I have had to dry clean two very large hand-made blankets so save hurt feeling. I was again treated like an idiot because I would not sign your "additional" after-service paper. Where it was signed, refused by them. I went from Walmart to a real tire shop and replaced the tire.

I want Walmart to come to my car at home, work, or school, identify the tire has been replaced, and amend the current pages that could be held against me. As for an attoney, I very much want an attorney to review this. I fully intend to seek legal representation in this for myself to protect me from you!

The next morning, I received a call from Walmart that my car was ready and I could come pick it up. I drove there and waited in the automotive area. A lady came in with my keys and said it was done. I immediately went out to my car knowing that the mechanic had done shoddy work before and checked under my car. I saw three $0.50 piece circles of oil on the ground. I went to an employee in the automotive bay and asked if he would put my car on the rack and check to see if my car was leaking oil. He said yes and I entered my car. I started it and started to back out. Then, I heard all this loud rubbing and horrid noise. I drove it carefully to the bay with even louder noises and I jumped out and ran to the front of my car where the noise was coming from. OMG, my whole right side was pulled off my car. I immediately started crying and asked them to get the manager to look at it. She came out but said that it was done when I brought it in.

I said, "No, it wasn't. I have witnesses that it was not and your own paperwork shows that it was fine when I brought it in. She started making calls to the tow truck man and the mechanic. The mechanic said it was like that when he received it while the tow truck guy said that he would have to see it but wouldn't come down. The car was undrivable to take it to him--he never came down. I called my brother because I felt like everyone was beating up on me. He came down and got the manager Ms. ** to come in on it. She told me to go home and she said that the insurance man would call me first thing in the morning. I did so and the insurance man never called. I called him several times and I was always getting voice mail, which I left numerous messages. Finally, I knew that Walmart was trying to duck out of their responsibility and I was not going to get my car repaired.

I called my insurance company, Geico, and they immediately had it towed. The tow man from Geico's company said that the damage was done by the tow truck company because he had seen it before. So in between getting my car fixed, I tried to talk to Walmart's insurance adjustor and he gave me the run-around continually trying to say that it wasn't their fault. All I wanted was to get my reimbursement of $500 that I had to pay my insurance company to get my car fixed. But even my insurance company is giving me a run-around--the way it was left is they are all working on it but they keep acting like I am not getting reimbursement.

It's really sad that I went in to have a routine oil change and Walmart caused all this damage to my car. Even the tow company was paid by Walmart so the way I see it, Walmart is responsible. I'm in anguish with having to deal with all these hateful people. I am disabled and I have just learned that I have breast cancer. In fact, I found out that I have breast cancer the day they did the damage to my car.

I'm about halfway through my trip, my car starts running really rough and my check engine light came on. I drove home and the next day I went up to Auto Zone to have the codes ran on my car. Half my intake sensors are fried, so i popped the hood and the intake hose that connects the intake to the air filter was not even connected! So I drove straight up to Wal-Mart and talked to the tire and lube manager. He toke pictures and wrote a report. The following day a claims representative contacted me and asked for my story. So I told her and I am still waiting on my call back.

I don't want to deal with those *** at Walmart again so I had the other tire place put on new tires and trash the Walmart brand. If you are smart do not buy tires at Walmart. Even if I'd taken them back, it would have been a real hassle and all they would do is pro-rate them to lock me into having to replace them with more Walmart tires.

Moral of the story: Go to who you trust even if it costs a bit more, it's worth it in the long run.

Trained professionals that do this kind of work day after day should double check their work before turning it over to the consumer to be safe.

I had taken the care there because they did in fact claim to check all of these items and I felt that a noise I was hearing in my front end was due to tire pressure. My receipt claims that each tire was inflated to a specifically noted 33 pounds of pressure in both the front and back. After noticing that the vacuuming had not been done (but not caring, that's not a big deal) I realized that the noise was still there, so I thought it may be a bigger problem and drove the car directly to my regular mechanic.

I let him know that I had just had this service and gave him the receipt. He verified for me that nothing other than the oil was touched/changed. No other fluid caps had any of the dirt disturbed on the caps. He could only see indication on the oil cap and pan of recent service. He also advised that my front tire had only 15 pounds of pressure and this was in fact the cause of the noise. I was further irritated by the fact that when I returned that afternoon to speak to Bob, the manger of Auto service, I was told that he would review tapes to see what was done and no matter what would get a call back to discuss the issue.

I am still waiting for that call. Consumers pay hard earned money for these services. I had to pay my mechanic one hour labor to review their work and fix my car. I did receive the oil and filter however I feel that Walmart should refund my cost of that day because of their negligence. Had they done what I paid for, I would not have had to pay a second mechanic to do it right. I do not have to shop at Walmart. I work outside of the town I live in and I can go to any other store. I still have the receipt.

They tell me that puncture is too close to the side wall to fix and it's the law so they have to sell me a new one which is prorated from the warranty because of tread wear. Now, I take care of my car and rotate the tires regularly. I do not drive hard and only put about 4,000 to 6,000 miles on them a year. So when complaining to the manager, they just say it's frustrating.

When I questioned how this could not be covered, since my tires were bought 09/09 and have less than 14,000 miles. It was then indicated that this tire separation was not under warranty because it was not a manufacturing defect but was caused by the poor alignment on my car. It was recommended that I take it to a full service shop to check my alignment. Of note, tread depth at purchase was 10/32 on all four tires. Tread depth at the time of the inspection (11/20/10) was 07/32 on all four tires. No one would address my question as to why alignment would cause separation to all four tires, especially because wear pattern was even and why this would not be covered under the tire warranty.

On 12/01/10, I took my car to Midas, located on xxxx *** ***, Tucson, AZ 85713 *** *** **** and it was noted that all four tires were fine, with no radial separation and that my car's alignment was to factory specification. They put these tire/alignment inspection observations in the notes on my invoice so I have documentation of their findings. I feel the Wal-Mart's recommendation to purchase four new was a ploy to get me to buy new tires and was not based on fact or any evidence of the tire inspection they performed. I will not return to Wal-Mart in the future because I no longer trust their workmanship or work ethics.

After waiting long minutes on an automatic machine, I finally could talk with the person in charge of the Tire and Lube store. He told me they just did what I asked them to do and that they didn't mess with the coolant system at all. As the store was closing soon, he asked me to go the next day to have my car checked. That afternoon after visual inspection under the hood, I could see that the coolant liquid was lower than usual.

The next day in the morning, I opened the hood again just to find out no coolant at all! Obviously, there was a leak somewhere. I didn't risk it to go all the way to Wal-Mart. So, I went around the corner to BigOTires. They found out that the upper radiator hose which connects the coolant with the radiator was broken and worst that it had been glued to provide a temporary solution.

I went mad and after paying 226.77 dollars for replacing the broken hose and adding new coolant, I went to Wal-Mart and put a claim. I complained on Wal-Mart broking the upper radiator hose, gluing it to provide a temporary solution, and not telling me what happened. It risked the life of my car's motor, not to mention my own life as this incident could lead to a sudden accident on the highway.

The weird misbehavior of Wal-Mart didn't end up there. I put a claim on August 26th, 2010. The person in charge, I believe his name is Dean **, told me that I should receive shortly a letter from Claims Management. After two weeks, I went back to Wal-Mart and complained about my claim. I didn't receive nor heard about it in 2 weeks. The person in charge checked the claim and just told me "I don't know why but something happened and it didn't go through. Let me try it again." I stayed calm and just told them to please understand my situation. I said the car was working perfectly before the oil change. The person changing the oil, the oil filter, and air filter may had stepped badly on the hose and after breaking it tried to glue it.

Anyway, the claim went through this time. After a couple of days, I received a letter on September 9th from Steven ** from "CMI, Claims Management, Inc. Respect Service Excellence". He took my case and told me he would ask Wal-Mart for the video of that day and revise it for any weird behavior of the workers under the hood. On October 8th, I received another letter from CMI from the case manager Steven **, saying that a decision concerning my claim had been taken. I called him and he just limited his time to tell me that my car was already 10 years old and that that could happen by chance. He added that he didn't need to ask for the video and just limited to ask Wal-Mart for a report on the case.

I tried to make my point on the fact that it is really suspicious that the car has been working perfectly and just after an oil change the radiator hose is broken and appeared to be glued. And especially "no way" I could have been driving the car in that condition over to Wal-Mart in the first instance. No positive answer regarding my claim came from Steven ** who stopped listening to my complaints. And in an impolite and unprofessional way, he tried to get rid of me on the phone by saying a couple of times "This conversation is over.” Now, the only thing that is left to me is to advice everyone out there to stop buying at Wal-Mart, not only for the bad quality of the products and services but also for the irresponsible behavior they show every day to their customers. I am not alone. There are plenty of these types of cases complaining against Wal-Mart. I just wish I had listened to them before.

I am mostly retired now, but I have done body and mechanical work on antique and classic cars for many years including a lot of repair and alignment of doors. Mr. ** was referred to me by a mutual friend for examination of damage to his door. My findings are as follows: Initial inspection showed that the door would not close and that it was substantially misaligned. The reveal across the top of the door was normal at the hinged left of the door and proceeded to expand to just under three fourths of an inch at the latched right side of the door. The reveal down the latched side proceeded from a negative (overlap) sixteenth of an inch at the top right edge of the door to a spread of one half inch at the bottom right edge.

The door was obviously very much displaced downward at the latching side. It would have taken a great deal of force to do this. The door was not in any way loose or wobbly. It could not be manually displaced in any direction, up, down or racking side to side. The hinges were clean, fine and tight in every respect, exactly matching the condition of the hinges on the opposite (normal) door. I used power equipment, without detaching the door from the hinges to restore its alignment, door and hinges as one body. I was able to return the door to proper alignment with proper reveal all around that matched the passenger door. At the end of this operation, the door remained entirely tight and normal with no wobble or looseness. The remaining difficulty is that the door latch is damaged, seemingly by forcible banging by someone, probably due to the slamming of the misaligned door when attempts were made at repair at the shop responsible for the initial damage.

It now latches very well and smoothly at the first position only, but internal damage blocks seating of the latch to the second position. Mr. ** refused repair of the latch until his attempts at resolution with Walmart were satisfied.

When I went to the counter, I was told they did not in fact have the tires in stock, and if I was to hurry home, go onto the Walmart website and try and cancel my order. I was furious that the website said the tires were in stock. I'm a little confused that the manager could not go into the system and cancel my order as I had all the necessary info to do this.

When I did get home, miraculously there was a processing number added to my order which now means I have to wait anywhere from three to six weeks for my refund. I am a frequent shopper at your store and now will never put another foot in there. I will tell anybody who will listen to this story how furious I am.

I am an outside sales rep and need good tires on my vehicle and now with the snow coming you have put me in jeopardy. Any help that you can provide would be appreciated. I want a full refund immediately to be a happy customer.

I explained this to your production support manager, he said they would have to look at it. I don't understand what there is to look at I said. There is no leak now. I don't want nothing for free, but I would like to let you know I will be going elsewhere for my vehicle maintenance from now on because of the rudeness of your manager while on the phone with me. It was your oil tech's fault and no one will admit to this without looking at the vehicle. Thank God I didn't blow my engine up. Why should I have to run back and forth for a mistake your company made? Thank you in advance for any comments or evaluations of the situation at hand.

On November 23rd 2010, my son was on his way home from work on 285 W and 75 S, he had a blow out right front passenger side. The side of the tire blew out. I called Walmart but they said that they couldn't give me another; I could buy one. They said that the 45,000 warranty was not to cover it. I did not purchase extra warranty. Is that true?

My son said the side of the tire blew out. I didn't see and I didn't ask him if he still had it but I am sure he doesn't.

I am now at the point where I am tired of paying for tire replacements, repairs to my vehicle, and going back and forth with management at Walmart store #1379 and CMI (Walmart's claims management). I have suffered damage to my budget, vehicle, and my health. I waited the entire summer for CMI to do something about fixing my vehicle. I went without a vehicle all summer long which took a toll on my attending school, work, and everyday activities. And when I took the car in for repairs, all the repairs could not be done because CMI said they didn't authorize those repairs to be completed. I cannot do it any more!

I accepted this, but I was thinking about a bigger discount. I also spoke with the service manager at Wal-Mart and after that, I asked him for an additional discount, just for buying the four tires, and he gave me the lifetime wheel balancing for free, for all four tires. I think this was a good deal. I forgot to mention that the previous day, to the before mentioned facts, I went to another Wal-Mart Supercenter in Calexico California, and first, the mechanic told me that they didn't have the tools to remove the tires. Then, the service manager came, and told me that the required tool was broken, and that they had ordered one, but it will be in the store in almost eight days. I went to El Centro California Wal-Mart Store, and they gave us attention. I had savings on buying the tires, because of the warranty, and a special discount from the service manager, and the best part of all, a good service.

I suspected that the nail was just recently put in the tire while in their shop, but I didn't complain because I was there anyway to have the tire sealed so that it would be safe for my daughter and I resolved that they would just seal the tire and I would be on my way. When the service man brought me the tire to show me the nail, he told me he had inspected the tire and said this is what I found and he pointed to, and discussed the nail he had found, which was one nail. I said okay, please just repair it.

He took the tire back into the shop and came out again a few minutes later telling me that the tire now has two nails, and that the tire could not be repaired. He told me I needed to buy a new tire. I went over the events as I have written above. When the servicemen couldn't get me to buy a new tire with the first nail, all of a sudden I have another nail one inch from the original nail that they claimed they didn't see when they found the first nail. I did have a verbal confrontation with them over the issue because I brought my tire there in repairable condition and left with it in irreparable condition according to them.

I spoke to someone named Kendall, a manager. I also spoke to Jim, the store manager, and I spoke to Dan, the repair person. I also spoke to who I was told was the District Manager, and other servicemen in the area at the time. Since the tire insurance was still good on the tires, they all decided that I would have to buy a new tire for $58 which included a $20 discount.

I firmly believe that there is a scheme being perpetuated on the consumers. Walmart Tire Lube and Express at this location should be investigated. I told the Servicemen and Managers that I spoke to, that I will hold each of them, and Walmart responsible if that tire is the cause of an accident. I believe there is a scam going on, and I hope that you will investigate it. I believe a scam like that is a crime that could cause someone their life, and if a scam like this is an ongoing practice, it should be investigated for the safety of the public.

The second occurrence was when my son hit a piece of metal on a freeway exit and ruined a tire. Walmart in Longmont CO said that they had no record of the car although it had their tires on it and I had had the tires rotated there one month before. They tried to sell him a set of 4 tires. He bought tire somewhere else. Finally, I took the vehicle in to have the tires rotated, they refused saying the wear on the tires was uneven and they were not allowed to rotate them. They had already put a quote for new tires in the car before they told me. I took the car home and measured the wear with a depth gauge, the tread was within .005 in on all tires. They had said the wear differed by as much as 8 units; I do not know what units they use. It is clear to me that all they do with their road hazard and balancing program is get you into the store so that they can sell you new tires. I am done with them. here are honest businesses around, maybe with slightly higher prices but not dishonest. I can find other places for other shopping as well.

Well, I went there and another person was there and told me that there was nothing they could do about this. My problem is the person didn’t even look at the tire. So I am confused here: is the tire warrantied or not? Could you please help me in this matter? I shop at Wal-Mart all the time because you all back up what you sell. I’m not looking for anything but a tire. Thank you.

They told me to pick it up at Wal-Mart at 7:00 on Monday. I went into Wal-Mart to pick up my car and a manager told me that I could not have my car back until I signed something saying that they weren't liable for any damage. An hour later he came back with paperwork for me to sign.

I didn't feel comfortable signing it, but I needed my car back. I checked and it appeared that everything was fixed. Two days later Wal-Mart called me and informed me that they forgot to put my undercarriage back on my car. I will never return to another Wal-Mart again.

I had the feeling that it was a waste of their time to even deal with me. The second time was with our Jeep. We were putting new tires on to get ready for winter. I requested a pair of 235/75 R.15s put on the rear of our Jeep. While we were shopping, I was paged and asked to return to the TLE. When I arrived, I was told by the manager they could not put the tires on our Jeep. I asked, why not? I was told, in a very rude manner, the tag on the door said the size was 215/75 R 15. I said that I knew what the size was from the factory, however, I wanted the 235's put on instead.

Again, in a very rude manner, the manager said they couldn't put them on. I then told him that I would take my business elsewhere. The manager said, again very rudely, to go ahead. I went to the Sears store down the road where they very happily done the work I requested. Warning! Do not go to Wal-Mart for tires or any other service! It seems like they can't do anything.

I am physically disabled and it is very difficult for me to perform such task! In addition, your boys and girls in the department were more concerned in engaging in some hormonal conversation rather than attend to customer service, especially some fair haired young man who thought he was some kind of stud. Really! You advertise “buy three get one free”, but that offer was not extended to me. I could have received a better deal somewhere else!

Low and behold, the oil level showed to be just over a quart low. With this finding, I proceeded to check the truck for leaks and exhaust smoke which none were found. It then occurred to me what happened. Walmart, in their infinite wisdom, neglected to put the last quart of oil in our truck at our last oil change and with the oil level sensors position, it did not read the level being low until the level slightly changed through a change in position on a hill or maybe the speed of travel on the highway according to the dealership.

The dealership also stated that they could not tell me whether any damages had occurred as a result of the lack of oil without pulling the motor down to check it. I had to deal with a few rude people at the local store until making my way to the store manager Humberto. Humberto refunded me the amount of the oil change and assured me that opening a claim was the right thing to do and they would take care of the issue. After opening the claim, I was referred to an insurance company called CMI which took weeks to call me back. When I finally got a call back from CMI and spoke with Brent **, who was very rude and condescending, he deduced in a matter of minutes that the claim would be closed because I wasn't sure of the damages to the vehicle therefore, there was no damage to report. Brent also blamed the missing quart of oil on my truck and called that normal consumption, without knowing and researching the service history of this vehicle.

I then went back and forth between Walmart Corp. customer support and this CMI insurance company. I finally got the number of a higher up in the CMI Claims area (David **). He stated that because the Walmart service report on my ticket shows the service called for 6 quarts of oil, he could not prove that Walmart did anything wrong and it was up to me to provide proof that they didn't perform the oil change correctly. I offered to do an oil consumption test through the dealership service area to show proof of the oil the vehicle uses and David told me that I can have this done, but it won't change anything on the claim and will not be used as proof. I also offered that the store was already pulling the security video for the time of the incident and that he could contact the store for this information, which David also refused to look into.

I'm currently waiting for the closure of the claim to be appealed through, you guessed it, CMI. I also want to state that if there are any current class action suits against Walmart for this, I would love to jump in and offer my Walmart experience by joining the suit.

Drove the car home and parked it. The car was going to be parked for a few months because I was moving and there was no room for another vehicle until the snow thawed. My brother, a mechanic, came home on leave 3 days after the so-called oil change and he checked the oil,only to find old, dirty oil. I called Walmart and explained what was found. They refused to even look at the car, stating I could have taken the car home, drained out the new oil and replaced it with old used oil. Ummm...hello, seriously? Will never use their "auto" services again.

Upon inspection of the vehicle, we discovered there was a hole in the engine and that the vehicle was no longer drivable. We decided to look at the oil level to find it at least an inch about the critical line. We took pictures of the oil and pictures of the vehicle. We paid to have the vehicle towed back to Abercrombie, MN because it was closer.

We contacted Wal-Mart that day. They said the manager was out today but he would call us tomorrow. The next day the manager called to say that they have looked at the video and that they have surveillance showing that they only put in 4.5 quarts of oil. We said, “Okay, well did you drain the oil?” We received no response. They put us in touch with their insurance company. They later contacted us and started filing the complaint. After awhile, they stated that we needed to take it to a certified technician. We towed it to the Subaru dealer in Fargo, ND. They came to the conclusion that the oil plug had not been unscrewed for awhile and that the filter showed signs of use. They also said that the engine exploded because of too much oil.

Upon these findings, we told Wal-Mart. They said they're not going to pay for the claim because they have footage of them draining the oil. We asked them four times during the process if they had this footage and received no answer. There was also a problem with a check engine light when we took it in. The findings were that the engine light was on because of problems not involving the engine.

They damaged my car and they stole a computer an apple pro from my car roughly 3.000 dollars

Problem started when car started to wobble while driving. I had the front end aligned but wobble continued. The place where I took it for alignment advised me that I probably had a tire out of round and to take it back where I bought the tires which was at Wal-Mart. Mr. ** said I had too much air in the tires and refused service to the tires and voided my warranty on all tires.

I left upset and decided to not buy any tires at Wal-Mart because they do not stand by the products they sell. I recently took the car to a local dealership and he checked the tires and found that 3 of the tires were coming apart. He was angry enough to confront Mr. ** at Wal-Mart but now Mr. ** wants to see the receipts which I misplaced. He even deleted the records out of the system so they couldn't find any records on the tires that were bought. I believe he was record tampering when he deleted our records from the system. These tires still have a lot of tread on them but what good are they if they are coming apart.

The dealership sold me a new set of tires and told me that they have records on tires they sold as long as 4 or 5 years ago. I believe we were scammed by Mr. ** at the Wal-Mart tire center. I was willing to buy a new set if he would have pro rated them but he wouldn't have anything to do with us. Problem is if my wife got hurt in an accident because of those defective tires. He would be working in the tire shop at a state prison. I am not going to let this go lightly and I will see to it that Mr. ** loses his job. He is a danger to this community!

I paid $10 and went to my car. I checked how it was positioned, and it was exactly how I parked it, crooked at an angle and towards pretty close to the left line of the parking spot. I was immediately suspicious, because the chances of the mechanic parking exactly how I did are slim. The front tires of a car are usually dirtier than the back because they do most of the braking, and the brake dust etc. dirties the hubcaps or rims. But I keep my car clean, so there was no way of telling. I wash my car almost every week.

I took my car to another mechanic, and he couldn't tell either. However, the mechanic that actually did rotate them at the second place said that the tires were pretty hard to remove, and that it felt like they hadn't been removed in a long time. It makes sense because they hadn't been rotated for at least 7,000 miles if Wal-Mart did in fact not do it. Also, I had the second mechanic measure the tread depth, and he got different results than what Wal-Mart did. Wal-Mart did accurately get the tire pressure right, which was 30 for all tires. They also wrote down the mileage on the odometer etc. I just don't think they rotated the tires, which is what I was paying them for. My advice to everyone is to never trust mechanics. And if you can do the maintenance yourself, then go ahead and do it. I do probably 90% of the maintenance on my car myself. Next time I will probably just rotate the tires myself. I should've watched them "do" the work.

I told them I didn't think so, seeing how it had just been done. So then he tried to tell me it was because I have a bad strut. I called my mechanic and he said he would have told me if I had a bad strut. They would not replace my tires and were trying to get me to pay for a strut replacement I didn't need. I left with my bad tires and warranty that I paid for that is absolutely useless. Do not buy tires or a warranty at Walmart!

Well, on the way, the front driver's tire came off, made me hit the ditch. The tire hit another truck, causing damage. I drove 298 km, but it was within 23 hours of having truck done. It happened at 6:30 pm the next day. Wal-Mart tire shop is open until 8:00 pm. I noticed a disclaimer on the bill saying that Wal-Mart is not responsible if tires are not re-torqued in 50 to a 200 km. What is that! I live out of town. I put that many kilometers in a round trip.

They told me they did this and when I left, it was still shaking. I took it to the shop where my alignment was done. After a test drive, they told me its definitely the tires that shake and like that is only in the tires. We rotated them to the rear and put the rear tires on the front and the shake was gone. At this point, I thought it must be defective tires, but the shop asked me if I wanted to check the balance, which was done by Walmart one hour earlier. I decided I would just have them check the balance and just see. The tires Walmart had put on were terribly out of balance, even though they supposedly balanced them twice. The shake was gone after the other shop balanced them. So are the people at Walmart, or just lie to customers.

I had to pay for a balance and rotation and test drives at the alignment shop just to figure out it wasn’t my car and that the tires were out of balance that Walmart told me they balanced when obviously they weren’t. Walmart will never get my business again, and I find it infuriating that they would try to take advantage of someone. It’s a college town and I think they take advantage of students. I am not a student and do most work on my car that I have the tools to do so. Trying to blame myself and my car for a problem that was caused by them, and that they refuse to fix or are too stupid to balance a tire.

At this point, we tried to start the car. The ignition would not turn, the steering would not unlock, nor the gear shifter would come out of park. We were told to get the spare keys; so we did. Same effect, nothing would move.

The car had to stay overnight at Wal-Mart. We spoke with Tom, who apparently was one of the assistant managers, who said that the ignition had nothing to do with the oil change and that there was nothing they were going to do to help us out. We were forced to tow it to the dealership to have the ignition cylinder replaced costing us $655.95 (tow included).

After getting back to Ontario Canada. I contacted Walmart US customer service who then escalated it to the store manager in MT. He then called me and asked for faxed copies of the bill and he said he had video to review and would get back to me. He sounded genuinely concerned.

I got a call from CMI, which is apparently Walmart’s claims company. On this call, I was informed that being the car was older, it was just a wear and tear problem. They were denying the claim or any fault because there was no proof that Walmart employees broke anything.

Again after expressing that we drove the car into Walmart, the technician drove it into and out of the garage. And then we had to tow it away because of the above problems with no starting, he still tried to say there is no proof that the employee had anything to do with it, being that it is an older car.

So I am now waiting for the denial of claim papers to be mailed to me and I will escalate this further as there has to be some way for the small consumer to fight the retail giants just saying no. Bottom line is I had to pay out US $655.95 to repair their mistake. Being from Canada, that costs more.

Son lost control of car and could have potentially been killed had the tire fallen completely off as well as the other three. Will have car towed to get all lug nuts tighted. Need to order custom lug nuts to replace missing ones.

There was no evidence that they were busy at all. In fact, it didn't even look like they were even open. I asked him what had happened to the automotive department lately and why everything was moving so slow. He said that it was because it was raining. Now, it is true that there was a very, very, very light rain occurring but I found the whole scene and his demeanor so absurd that I just drove away. Going to Wal-Mart Tire and Lube anymore is just a waste of time.

I spoke to a manager who stated they are trying to train more people. Stated very politely "Actually this is the third time I have had bad experiences with this store in the past 2 years." It would seem to me that your store would have some kind of incentives or some morale building strategies for your employees. If you never get to that step then you may as well just close shop. It is as simple as those 2 solutions I just gave you". My time and money is very valuable like anyone else. I could of easily went to several other auto shops in the past but enjoyed the idea of shopping and getting my vehicle worked on. I have kept hanging on thinking Walmart would change their way. I am now at that point where I may need to consider other avenues for my shopping and auto needs.

Once again today, 9/6/2010, I returned to have them check the tires and rotate and balance them since they were not done on the previous occasion and since I was getting a flat tire once again. I spent 4 hours there and when the car was finally returned to me the technician stated that he did rotate the tires, balance them and had put sealer on the rims like they were suppose to have done on the previous occasion.

The tech also notified me that there were other possible problems with the tires and that I need to bring it back in and have it remedied at a later date. I don't appreciate spending 3 to 4 hour in the automotive department of Walmart each time I take my car in to be worked on and this seems to be happening every time I go there. Not to mention incompetent employees that work there that either don't do their job or take 3 times as long to do it. Along with rudeness and disrespect for my time from the employees. As well as listening to other customers with the same complaints.

I am a bit peeved at this point, so I demonstrate with the little tire iron that comes with the car that I can break them loose by hand! How freaking annoying! Granted a couple of lug nuts are a bit chewed up, but this is Maine. Lug nuts can be a pain. Winters are rough. Deal with it! So I am really upset at this point, kinda like Ron's experience with the tire falling off! They are tire guys.

That’s what they do. They change tires! So I run over to Tire Warehouse. They take me right in with a can-do attitude. One of the guys looks at me and says, “Hey, you have a socket still attached to your lug nut.” Those freakin ** left a socket on my wheel! So 30 minutes later I leave with new tires on my car and one of the techs at Tire Warehouse has a new socket to keep. Oh, just got off the phone with the manager. He claims that they reviewed the surveillance recording and did not see the lug nut socket on the vehicle, so it was not there according to him. Unreal! So I said, “Call Tire Warehouse. They have your socket with your techs finger prints all over it!” Losers! Lost time and just frustrated.

Although it was very unprofessional and I was very dissatisfied. I returned on August 18, 2010, so Manager Tony could look at it because it was experiencing the burnt smell again. He checked for oil leak and noticed none and advised to go to jeep to get analyzed. He also, stated the the mistake was never documented in the Wal-Mart system, so he had no idea what part was broken and replaced on my jeep. I thought that sound kind of weird like covering up for employees. After I had been troubled. He wasn't very professional at all!

After about 1/2 hour, the Walmart person said they checked their "video cameras" and did not see anyone mishandling the car. (I'd like to know where their cameras are located.) She (the Walmart person) got in the car moved the handle and then decided that, this being an older vehicle, the problem with the shift was just plain wear and tear. But she said she would register a claim; however, she assured me that it would be denied because, after all, this is an "older" vehicle. Because I felt insecure driving the vehicle, I took it the next to my ASE Certified mechanic, who has been serving this vehicle since the day I bought it. My mechanic had to take the steering column apart to locate the broken piece - this cost me almost $100 (I had to borrow money from friends to get this work done), as well as a workday without my car.

So here I am. Being told that this is my fault - I am responsible for the damages and any repairs. If I had not taken my car to Walmart, I would never have incurred this extensive repair bill.

My vehicle has never had a problem with the shift bar, it has always performed properly and as the manufacturer intended. If the Walmart auto service person had gotten into a vehicle with some "damaged" or "unsafe" function - would they not have mentioned it on their work sheet - they wrote comments about my battery, about my radiator - but no one wrote "shift bar not working properly - should be replaced." I understand that I have the option to take Walmart to small claims court, but, because I am just a "customer", Walmart will definitely ensure that the case is denied and I can't afford an attorney.

My husband had parked the truck in the yard after he had it serviced in until our long hauls on produce begin then. That’s when they started the truck up and made several hauls and when he got back from Missouri with a load of produce and drove on down by Pryor, Oklahoma to get ready to set up and sell the produce the truck was throwing out white smoke to which you couldn't see the road. There is not an oil filter that will come apart if it's put it on right, whatsoever.

I had the vehicle towed to a local Ford dealer on Saturday morning, August 14, 2010. The shop foreman called me and stated that the new battery that I had purchased from Wal-Mart was no good. Therefore they would need to replace the battery and also that there would be a $90.00 diagnostic charge. All of this would have been avoided if WalMart had sold me a functional battery. I went to the store in Land O Lakes, spoke with the customer service manager who referred me to the assistant manager who listened to my story and contacted the store manager who would not speak to me but relayed that I could complete a product complaint form and have a great day. So I am out the tow and diagnostic charge.

The Dept. Manager in TLE called Mark, one of the assistant managers and he said the only thing the store could do for us was to take $17 off each $100 tire that we ended up having to buy. Whoppee! Here I work at this store and we only got $17 off a tire. I didn't want to say too much as they probably would've found an excuse to get rid of me. It was this stores fault they put the wrong tires on it the first place. They should've replaced all four tires for nothig. They probably would've if I had been just a regular customer. We ended losing almost $400 with taxes and stem valves, etc. having these tires put on.

He intentionally delayed the mounting and while I was standing there, another technician asks if he should attend me since my tire is done and the customer is waiting. I heard him saying that he doesn't have to hurry for a 14 dollar job.Finally he comes to me and charges me and tries to hand me the tire. I requested him that the tire is dirty and it would be nice of him to put it in my car's trunk and he says that he is very busy. Finally I asked him, "What's your problem man?" and he saw that I am getting irritated so he carries the tire to my car. I wonder who manages this Wal-Mart store and whether they care about the customer service.

Upon returning to the Wal-Mart location to pick-up my vehicle, I was given a service order, which stated, "Cancelled, unsafe environment." A verbal statement was made that the threaded studs on the front passenger side were cross threaded and hence the employee did not wish to subject the store to any litigation. I brought the Dakota home and made an appointment with a local repair business and had them remove the tire and I inspected the stud. I'm an engineer by profession and have seen a few stripped threads but there were none to be found. In addition, there was no problem in removing the lug nuts in that there were 3 with no jackets.

It was apparent that the employee did not want to honor the purchase agreement and subsequently I had to spend $55.96 to satisfy what was otherwise a failure to honor the Wal-mart purchase agreement. I had to spend $55.96 to satisfy what was otherwise a failure to honor the Wal-mart purchase agreement.

I went to Wal-Mart to fill out a complaint form. I was given a number to call if I didn't hear anything within two days, when I called the phone kept disconnecting. I was later contacted by Joe ** who said they would send someone to inspect my car. I received a call from Mr. ** today informing me the gasket blew on my car and they are not responsible. The gasket blew because there was no oil in my car. Wal-Mart messed up my car and is refusing to fix it. They were supposed to pay for my rental and are refusing to do that also. Please assist me. I have had to rent a car since July 20th because my car was my only means of transportation for my son and me. My car is paid for and now I have to incur another payment by continuously renting a car.

Evidently, this confirms the cause and effect of the warning lights. The dealer charged me $45 for diagnosing the condition. Later, when I brought it to the attention of the store manager and his supervisor, they offered to give me $10 discount on the next oil change. This is, of course, not acceptable to me. First, there is negligence and secondly there is no verification of the common errors that may have been committed at the time of oil change. I request for your thorough investigation into this complaint and do the needful. Economic consequences $45. Physical damage to the vehicle cannot be determined now (maybe later).

I called the customer care line seven more times in those 19 days and asked to be escalated to the DM. That person never called me back at all. I then asked to be be escalated to the RVP. It has been two weeks and I still have not heard from that person either. On 7/19/10, Steve from the store called and we came to a resolution to my problem. He told me that he would refund the cost of my oil change and give me $20 gift card for the poor customer service. He then called me back on 7/20/10 and told me that his store manager Dave told him to call me and tell me that they will not be doing that and to save me the trip. What kind of customer service is this?

On July 12, my car started making this loud noise, and I told my son to take it to a mechanic. And we did. Then he said the oil has never been changed and that basically there is no oil in it. So he put the car on the rack and said that there was no leaks. We told him that the oil was changed on the 21st of June. He said, "I am sorry, but your oil has not been changed or it would not look as black as it did."

Well, having that said, he informed us that the motor was torn up and a rod has gone bad due to old dirty oil and just a centimeter of oil on the stick. So basically, there's no oil in the motor at all. I am consulting an attorney to see where I go from there.

This is not the first time I had problems with the auto service before. And now this time, this is causing me hardship of getting to work and to care for my disabled mother in getting her around. I hope you will do the right thing and help me get the costly repair done to my van. I have talked and told other people of what have happened, and they all told me that they are not surprised of this. Things with the auto center is not good there. So someone needs to look into this matter.

I told him my old number and he found the item in his computer. I asked him if something was wrong and he ignored me, while speaking to a "technician". This went on for about five minutes. He went on to say that my oil threads in the oil pan had been stripped and the "technicians" were having issues inserting it back. Well, I began to get nervous and kind of scared. I'm a full-time college student, and work full-time and don't have the money to pay for costly repairs.

He personally went and put the oil plug back into my vehicle. I paid and went to the front to file a complaint and ask who was going to fix my car. Two managers came up while I was at the front waiting for the store manager. ZMS Jessica and Asst. Manager Edward approached me. I explained the situation, provided both receipts (I had Jesse print off a copy of the March oil change) and they pretended to not know anything that was going on. The truth is that while this was taking place, they were in direct contact with Jesse. I saw them talking and with my receipts in his hand. Needless to say, they agreed to have my car fixed.

Initially, Jesse acted like Walmart didn't damage my vehicle, and that to re-thread the oil pan, it would only be about $75.00. Well, the estimate was $348 and some change. It took about two weeks to finally get Walmart to act on their liability to me and I'm not finished. I'd contacted the Better Business Bureau prior to getting this fixed as well as endless calls to 1-800-WALMART. Today is June 28th and I'm going to get it fixed soon. My car’s oil pan damaged beyond repair and in need of replacement; oil plug threads were stripped.

I went back today and bought my own ** brake light bulb and it took me 2 minutes to replace. I only have good things to say about the guy that meets me in the parking lot to take information. His name is Hugo. A while back, I was told Wal-Mart doesn't do alignments and I'd have to take the car somewhere else. As I was leaving, I heard "Miss? Miss?.” It was Hugo. I told him what the cashier said and he insisted on checking my tires. He found that one in the rear was dry rotted, which he showed me and I can verify he was right. The steel belting could also be seen. Plus, the tire pressure in the front right tire was low. I had the tire replaced and the equalizer, the tire pressure, and viola! No more pulling to the right. This is a one in a million employee who truly cares. I tried to give him a tip several times and he refused to take it. I asked the cashier to make sure he got it but she said no, he won't take it. He'll just say it's his job. Kudos to Hugo from SR 64 Wal-Mart in Bradenton, FL.