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Reviewed Aug. 11, 2012
If the C70 Turbo failed right after an oil change and the engine failed three months after that, what would you think? What if the lead mechanic stated he now recommends every 3000-mile oil changes not the 7500-mile changes the manufacturer states? What if two dealers recommend against the C70 in favor of any model with a 6-cylinder engine instead of the 5-cylinder turbo in the C70 T5? Volvo has made errors and successfully covers them up. Your only hope is just not to buy a Volvo. Instead, I bought another manufacturer's car and when it developed a wiring problem, I was able to get another car after the same problem could not be fixed by the dealer or manufacturer reps. It's not whether you might have a problem. It's the integrity of the company. Do not buy Volvo.
Reviewed Aug. 8, 2012
I paid $43,100 cash for a 2000 Volvo from Mr. ** on July 6, 2012. It had minor wear and tear, which was expected. It had 126,000 miles. On Aug. 3, 2012, a message appeared to add coolant. I went to auto store, purchased coolant that was poured in the reservoir by sales associate with me under the hood. The message went off. I proceeded onto the interstate and the car began to smoke awfully. The check engine light popped on. It smoked even more and then shut off. My mom, my 1-year old son and I were in the middle of traffic. I called Mr. ** five times. When he answered, he said his phone is usually off then. I got it pushed on the side of the road and left it until I can get it towed to his mechanic on Sunday, which I paid $50. He never called.
On Monday morning at 10 am, I called to confirm if his mechanic is looking at the car. He said he’d be to it later. At 4 pm, I called but no answer. I called Tuesday around 10:30 am. He answered and said, "Oh, the head gasket is blown. You must've driven that car hard." He said he couldn’t do anything but take it to the auction and sell it for $1,000 - $2,100 short of what I paid. As of Aug. 7, he hasn't answered the phone, returned calls or contacted me. I'm a single mother with two small kids and I don't have $3,100 to throw away after having a car for a month or to get repairs. His neglect and nonchalant attitude makes me think he already knew the present issue and still sold a lemon bad vehicle. What are my rights or legal avenues? Also, the mileage now is a little over 129,000.
Reviewed Aug. 1, 2012
After 1.5 years we are still trying to get satisfaction on the leather seats. FYI, Volvo went to a new "green" dying process and it is not working. Within a couple of months, the color was flaking off our new car seats. There are no children, no pets, no abuse. I know I am not the only one with this problem. I'm now working with Volvo customer service after the district rep agreed to replace only 1 seat cover. Gee, how generous. You are going to replace one cover on a $38,000 car (2010 S80)? I should have a reply this week, maybe.
Reviewed July 15, 2012
I bought a 1998 Volvo Cross Country v70 AWD turbo charged station wagon. Within a day of purchase, the car overheated. The lot said to bring it in. The car sat there all day and I picked it up untouched. I had the cracked radiator replaced, only to find it started running badly. I put it in the shop, they still have it; $2,400.00 later, the third gear was shattered. Turbo is completely missing from the car, as well as rear drive line, so it is neither all wheel drive or turbo charged. The fuel injection system needs to be replaced, it won't pass smog and the lot (Robert **) has not paid DMV fees that I paid to him. There are no plates for the car. I have begun an investigation for fees and plate with DMV. Also, the front two tires were bald at purchase and I had to replace them. I found out the car has a salvaged title. I bought the car out of desperation for $3,900.00 and after repairs, it will cost almost $10,000.00. What can I do legally with this terrible as is purchase?
Reviewed July 15, 2012
2012 C70 upholstery problems - Just wondering if anyone else has experienced this problem. I have had this brand new car only a month and the side of the seat (welt at seam) started discoloring after a couple of weeks. It has a very light interior and I at first thought it was somehow getting dirty at the same spot on both front seats. I mentioned it to the car dealership clean up shop when we took it in for a car wash (they do complimentary). After they cleaned it, it was still the same way. Now it's getting worse and upon close inspection, it is not dirt but the finish is actually wearing off the leather. It actually looks like someone painted the leather and it's peeling off.
We are taking the car to the dealership tomorrow and see what can be done. We are very unhappy paying this much for a car that the seats are looking bad after one month! Hopefully, something can be done and I don't know if we just got a bad "batch" of upholstery or what problem exists. I will try to update this when we find out more, but just wanted to see if others are experiencing this problem.
Reviewed July 10, 2012
My transmission is bad and when I brought it in, the service people ignored my problem. They said that’s the way the car is. This is a brand new car and the transmission should work perfectly.
Reviewed June 10, 2012
After several visits and calls, a price was negotiated and agreed with credit card on file for two XC60 2012 autos. I was told to be at the dealership between 3:30PM and 4PM today to sign the papers and get the cars. I arrived at 3:36PM and was told that someone was buying one of the two cars. No solution was offered and I left the dealership: Volvo Village of Danvers, sales manager Alfonso **.
Reviewed May 30, 2012
Volvo XC90 2010 - Passenger side door lock not functioning (2 times), air conditioner (not functioning), would not start 2 times.
Reviewed May 23, 2012
Last Tuesday, May 15, 2012, I took my 2002 S80 T6 Volvo to the Volvo service center on a recall for the fuel pump (throttle body). After driving a few days later, I went to start my car and it wouldn't start. So I made an attempt to start it again and it started and then it shut off. After going through this several times, it finally started. Now, it has gotten worse. I have all these warning lights on and my car is running sluggish. I try to accelerate on the highway and it feels like it wants to stall.
Today, I called the 800 customer service number to report it. I also called the dealership and reported it. I was told that I would have to pay for this to be repaired. I read several articles regarding this problem and feel that my car meets the need to be repaired. It’s a real safety issue. I have two kids that I transport daily to school and other school activities, and I use it to get me to work. I need the assurance that I can get them and myself to our destinations safely and without stressing that I will hope to make it. I am afraid and do not know if my car is going to stall on the highway or at an intersection. I like my Volvo and I want it to run like a Volvo should. I hope this matter can be resolved without any legal representation.
Reviewed May 1, 2012
My wife drives our 2001 Volvo V-70. Last week when temperatures dropped, she turned on the seat heater and all the sudden it got very hot. She then realized the seat was catching on fire. She immediately turned the seat heater off and put the burning out with her hand. I just called the nearest Volvo dealer to see if there are any recalls for the heat element and there are none. This is a safety issue which could potentially have caused my wife's life or having an accident and hurting someone else.
Reviewed April 30, 2012
The 2002 Volvo S60 AWD is just not very well designed or durable. I am the sole owner and purchased it new in 2002. It has about 78,000 miles and I maintain it religiously in accordance with the owner's manual. After I get the next expensive problem fixed, I'm trading it in for an American or Japanese model. I would avoid pricey European cars like the plague - nice to look at, but pure money pits. I could fill two pages here with all the oddball things that have gone wrong with this car. The dealer network is very spotty and the quality of their mechanics is even spottier. There are a few good ones, but more mediocre to bad ones. Their consumer complaint office has one objective - make you go away as there are so many calls they would go out of business handling your problem in a fair manner. Your only recourse is to never buy another Volvo.
After spending $3,000 at a dealership to replace everything from the fuel pump to the timing belt, I was told that the occasional binding being experienced in my rear wheels was due to my entire AWD system being defective and needing a $5,000 replacement (for a car only worth about $7000!). I have taken it to a local mechanic who replaced the rear differential fluid and who now thinks the problem is with the left axle bearing not getting enough grease. He thinks the AWD system is fine, so I may get away with just a $1000 repair. I was hoping to get at least 100,000 miles out of the car, but I now believe it will require more huge maintenance expenditures - time to trade it in and cut my losses. The only way to fight back is to (1) fill out consumer reports info sheets on the car and tell the truth and (2) never buy another Volvo and tell everyone you know to never buy another Volvo.
Reviewed April 25, 2012
Volvo XC90 - Do not buy this car. I bought one brand new from the Ontario dealer. I have had one problem after another. Most were minor, but annoying since my closest dealer is 1 1/2 hours away and they don't offer authorized repair anywhere but at a Volvo dealership. Now at just 60,000 miles, the transmission and drive shaft have to be replaced to the tune of $5000+. If the dealer does the repairs, it is $8000 and Volvo won't help one bit. Talking to my local mechanic and reading the blogs, the Volvo SUV have had a lot of major mechanical problems. Do your research, do not buy a Volvo SUV. You will be sorry.
Reviewed April 3, 2012
My cooling van has failed. It won't shut off and is causing my battery to drain all the way down. There was a recall for this problem; but according to the "experts", my car, a 2002 Volvo S60, doesn't qualify. I've read over a dozen blogs about this same problem on Volvos from years other than the 1999-2001 models recalled. It seems to me the problem goes beyond the models Volvo of North America is saying. How many failed cooling systems does it take to admit it's a prevalent problem?
Reviewed March 25, 2012
I have only had this Volvo XC90 for two months. It's a 2006 with 55,000 miles on it when I purchased it. I'm the second owner and the car has a clean record. After so many trips into service, I am now at 58,000 miles. I have been in five times in two months for multiple issues. Some of which were issues before I drove it off the lot which should have been caught, such as a burned out front lamp, a broken Sunroof visor door. Windshield fluid valves were turned underside the hood. Cruise control button would disengage during driving, faulty brakes, 5-year old recalls for wiper arms and tie rods.
When I finished my last service, they told me I had two more problems to fix which can wait until my 60,000 mile major maintenance. Both are hoses, one which I have to pay out of my pocket. One and a half weeks later, now I have two alarm messages: "anti-skid service required" and "anti-skid has been temporarily turned off," meaning that I have either no ABS function or no AWD function. I am truly disgusted. I wish I never bought this car even though I really love it. I feel like the dealer did not do a 22-point check for a non-lemon car. I bought this car for its high safety standards and the crossover midsize for a family of 6. I really did not get this for mass repair and high costs. I will not buy another Volvo even if it's brand new.
Reviewed March 13, 2012
My husband and I purchased a 2001 S40 Turbo with 113,000 miles. It’s a very well kept car with no signs of oxidation on the exterior paint and the inside was well preserved. We knew it was an older vehicle, so we checked out its history with CARFAX. We were pleasantly surprised with the history being nothing but just the basic maintenance. We had test drove it and also tested its acceleration on the freeway before purchasing. All was great until 4 days later. I was at a drive thru with the vehicle in park mode when all of a sudden the car started to accelerate to 1500 to 2000 rpm! It totally made me uncomfortable to drive it back to my home, which was about 6 miles away.
On the way home I was coming to a traffic light and the car accelerated on its own again, so I stepped on the brakes and it was still accelerating almost making me hit the car in front of me! I made it back home and told my husband the problem that occurred. I was scared to drive it after that. My husband and I took it out for a test drive and the vehicle accelerated on its own again. We took it to 2 authorized Volvo repair businesses. The first one said the throttle needs to be cleaned for $145.00. The second repair man said he would have to change the ETM for $600.00 and for us to only use one repair shop to do all the maintenance and repairs—don't go to more than one shop.
My husband is the only one working right now for our family of 5, so he has been working overtime to get the $600.00 for repairs. One night, on the way to get some dinner (1 week of owning the vehicle), the car started to accelerate in park mode again, but this time it was staying accelerated at 2,000 rpm and would not go back down. All of a sudden, the radiator exploded with no signs of overheating! We had it towed home about 4.5 miles back home. The tow truck driver said since he's been in the towing business, this was his first time to tow a Volvo just for a mechanical problem. He only picks up Volvos that have been in accidents. Gee, only accidents? That’s weird.
We now have had this vehicle for 2 weeks and it’s sitting in our drive way. We used all of our tax return refund on this very clean and pretty car. I thought when we purchased a Volvo we would be safe because of the reputation they have in safety and luxury. How sad for Volvo. There is now way I can sell it. We just have to take a loss and junk it. I would not want anybody to drive this vehicle—it’s dangerous. My husband and I are sharing a 94 Toyota pick-up with 250,000 miles with no air conditioning or power steering. And it takes a licking and still keeps on ticking with no problems at all! We will never recommend to anyone to purchase a Volvo.
Reviewed March 3, 2012
What didn't happen is a better question. I bought a used 2001 XC70. What a joke. As soon as it reached 65,000, the transmission failed. From there, everything that could go wrong did, the timing belt, engine mounts, axles. I have spent thousands of dollars on this piece, thinking it would turn around. Clearly, everyone I hear about has problems with this car, especially this make and model. I’d like to get a class action started. It’s unconscionable what this company has done, screwing people with a good looking piece of junk!
Reviewed Feb. 29, 2012
Today, I found out that my 2003 XC70 with 69,000 miles and in perfect condition needs a new transmission for $6000! We also own a 2004 S60 AWD with 40,000 miles. I wonder if I'll need to spend another $6000 for that car. The dealer contacted Volvo who said, "So, sorry. That awful transmission we put in that car is now yours. Congratulations!"
The repair manager actually had the gall to recommend we trade it in for a new one, so we could get the $1K "customer loyalty" discount! LOL! I will sell both of these cars as quickly as I can, and I will tell as many thousands of people what a piece of crap Volvo is. Never will I even look at a Volvo.
Reviewed Feb. 15, 2012
I've had a water leak in my car a few days ago, and I was happy to hear that Volvo Turkey was going to cover the costs. Unfortunately, I've had several problems with the car before and am not sure whether or not these are also an effect of the water leakage, as it is obvious that the car must have had this problem before. (By the way, I saw on many sites that I am not the only one affected by this and the water might cause other bigger problems in the future.)
Now, the central locking system is making sounds, and I told this my service a few months ago. They were going to ask Volvo Turkey for a compensation, as the car was only a few months out of guarantee and I always bring the car to the affiliated service.
The affiliated service, by the way, sometimes seems to be not such a good idea, as they forgot the parking headlights on and emptied the battery. They tried to load it and sent me away, but the next day, the car wouldn't start again. So the service came again and loaded it for the second time. But a day later, car would not start again. So I had to bring the car back to the service, and they replaced battery. I was told by somebody working for Bosch that it is not good to load the battery in cars that have the electronic system. But I did not know this at that time.
There is also a sound coming from the timing belt, which is not normal for a 2- and a half-year-old car that has done 43.000 km. I asked Volvo Turkey to cover the costs, and I was told that they can only cover 50% of the costs, which I am not willing to accept anymore for following reasons:1. Why was I not offered this a few months ago when I first told them.
2. I had not only material expenses during the days while car was in service, I've also lost precious time due to mistakes of the service .
3. Who will guarantee me that nothing else has been affected by the water leakage which is obviously a production mistake.
and I've read on some link that this happens.
I am not happy at all to be paying for things that shouldn't occur in a car that is an above-average car.
Reviewed Feb. 14, 2012
There was a gas odor coming from the car. I looked underneath, and the smell was very strong by the tank. I took it in to the local mechanic. A recall was made on the fuel pump starting in January 2010 for Volvo XC70's that had less than 150k miles on it. My XC70 had 158K miles on it. I can't afford the cost of replacing the pump. That means for those people who cannot afford to replace the fuel pump will have to drive it around. The 150K is a ridiculous cap on the recall. The car is from 2004, why wouldn't it have over 150K and still be on the road? Volvo advertises and charges for "safety and quality". Neither the safety or quality service is proven with Volvo, if they allow leaky fuel pumps to be on the roads. One of these defective fuel pumps is going to blow up when it comes in contact with any kind of spark.
Reviewed Feb. 8, 2012
My 2006 S40 was okay, until about 2009, when we started having water appear in the passenger side footwell, when it rained. I was told by the dealer that it was a known problem, with a service bulletin available from Volvo, that said it was a design problem. All Volvos since 2001, that have a sun roof, have the same issue. I was told that since the car was no longer on warranty, "too bad, it was not covered". They wanted $1,700 to fix it, and told me other than having water in the footwell, it would not cause other problems.
In December, 2011, the car completely died. The problem was that one of the computers (under the dash on the passenger side) was ruined, due to being wet. It cost me over $1,000 to get the computer replaced, and the repairman said that the other computers (in the same location) were also showing signs of corrosion, and damages due to the water. He also said that, in his opinion, the car was not trustworthy. It could be okay for years, or die at any time.
In summary, a known design flaw that showed up after the warranty period, caused my Volvo to be a car I cannot trust, and therefore, I have decided that I will sell the car, never buy another Volvo, and tell everyone I can, not to buy a Volvo.
Reviewed Feb. 1, 2012
My transfer case cracked in half and had to be replaced for $2,600. My car is a 2005 XC 70 wagon with 84,000 miles on it. The transfer case should not crack in half. I was driving and could have been seriously injured because my car just suddenly stopped and would not go forward. Luckily, I had slowed down and was coming off a ramp from the highway. Seconds before, I was traveling at 65 miles per hr on the highway. I would like to be compensated for the cost of replacing the transfer case.
Reviewed Jan. 20, 2012
I have a 2008 Volvo Wagon with 65k miles. ABS brake regulator is bad. Cost to fix is $1800. This should not happen with such low mileage. Two months ago rear electric window motor had to be replaced. I have always serviced car at dealer but now it’s getting to costly to keep.
Reviewed Jan. 13, 2012
I have a 2005 XC90. I have had a rubbing noise coming from my car from the last two years. I have brought it to the attention of the dealer, who says it can't be replicated. But every time I sit in the drivers seat, I hear it. In fact, passengers have complained about it. Only the dealer can't hear it. This is when I had a warranty on it including an extended warranty. Today, the dealer can replicate it and they hear it loud and clear. But alas, my car now is out of warranty. Herb Gordon Volvo says it is my angle gear and wanted $3k+ to fix it, used part at $1.7k + labor. I found a used angle gear with 37k miles in a salvage yard and put it in, but the sound is still there.
Then they blamed my after market brakes which I put on well after these complaints started. I also had issues with loss of power especially when driving during cold weather. Then now radio is dead, no lights or sound coming from it. Dealer says $1.2k to replace the ICM. I got another ICM from a salvage yard and it does not work either. I have friend who has a similar XC90 with same radio type, that does not work either. But my ICM works on his. I can't understand Volvo. What used to be a very reliable car with a safety record has turned into a safe car that is impossible to maintain. Problem might be with these dealers. In my opinion, if the dealer had diagnosed it right when it was under warranty, I wouldn't have this problem now. Volvo, you need to rethink your strategy. As far as I know, this is my last Volvo.
Reviewed Jan. 12, 2012
At night, engine quit at cruise speed. Pulled off the road and observed smoke coming from seams of hood. Shortly, thereafter engine compartment burst into flames and engulfed front end of car with flames over twice the height of vehicle. Hood burned up and several engine parts melted. Fire ball continued for over 30 minutes until fire truck arrived and put it out.
2000 S-80 132,000 miles. Total loss. Contacted Volvo of America safety person voice mail but they never got back to me. Lucky to get out without injury and will need to go through process of buying a replacement car at greater expense than insurance proceeds.
Reviewed Jan. 7, 2012
I took my car to the Volvo service department on January 2, 2012 because the "Transmission Service Urgent" message just came on. I have a 2003 Volvo S80 T6. The service department told me there are "internal fault errors in the transmission and I have three options. I could either buy a new one for $5,000, buy a used one for $3,000 - $4,000 or get it overhauled for approximately $3,000." I was really upset to hear this news. I told them, "There is absolutely no reason why I should need a new transmission with 139,000 miles on my car," (the car actually was close to having 140,000 miles) but it still should not need this type of repair, in my opinion. I filed a complaint with Volvo Customer Relations department at headquarters.
or get it overhauled." The repair cost will be $3,000. This is ridiculous. There is absolute no way I should need a transmission at 139,000. This is one of many repairs I have had. The other crazy repair was the dashboard electrical system went completely out. I could not tell how fast I was driving, etc. That repair cost was $1,700. The transmission problem was the last straw. I want something done by Volvo. I am really an unhappy customer. This was my first Volvo and my last Volvo.
These are the responses I received from Volvo Customer Relation at the corporate office:
Response #1 from Volvo: "Thank you for contacting Volvo Cars of North America. When you contacted our offices, a file was opened for review on your behalf to seek financial assistance for transmission repairs. Your request has been reviewed by a Volvo Regional Manager and we regret that we are not in a position to honor your request due to the vehicle being outside of the terms of your warranty. Thank you for the opportunity to respond."
Response #2 from Volvo: "We have taken your concerns seriously and have had it reviewed by our Volvo Regional Representative. He has made the determination that this is not a warranty issue. While we regret that you may disagree with our decision; we respect your choice to pursue this matter as you see fit. Volvo Cars of North America appreciates the opportunity to respond to your concerns but is unable to review this matter any further."
My final thoughts--I will never buy another Volvo car.
Reviewed Dec. 30, 2011
I have 2010 XC60-T6 with 20,000 miles. On Sunday Dec.18, the battery died. Next day, I had to go to work. I called Volvo Roadside Assistance and booked the towing to dealership on Monday at the earliest time, the dealership service center opens at 7am. On Monday, Dec.19 at 6 am, Roadside Assistance representative Lorain woke me up and said that my car has to be towed at 7:30am and I have to receive a conformation call at 7am. Nothing happened until 8am. I called to Roadside Assistance, spoke with manager Wendy. I was told, that towing is scheduled at 9 am.
At 9 am, I called to Roadside Assistance again. Supervisor Lolita said that towing is scheduled at 10 am, which got me very upset but she said nothing she can do now. To be honest, Lolita called back in a few minutes and said, that she spoke with the towing company and they are going to pick me up in 10-15 minutes, and my lost wages, if so, can be compensated by their Costumer Service.
Finally, the towing track came at 10:30 am, 4-5 hours after the first call from Volvo Roadside Assistance. My car was delivered to Bay Ridge Volvo at 11 am, it took 1-5 hours to diagnose and replace the battery. At dealership I was told, that they do not provide a replacement car during the warranty work if my car bought at the other dealership. Finally, I lost a half of my working day, which cost me $150. It could not happen if my day before scheduled towing came on time. In a few days, I received a letter with tons of apologizes. I called to Customer Service and was told by the Customer Service Specialist Tim **, that they do not compensate lost wages.
That is my opinion, Volvo Customer Service, Volvo Roadside Assistance provide very bad service. Representatives give to customers wrong and false information, which can cost them money. I already had a few other issues with Volvo services (I never had anything with my Audi and Volkswagens), and I believe, this is my first and last Volvo.
Reviewed Dec. 30, 2011
I own a 2000 Volvo S80 T6 that had to have a used transmission installed. $2600 after labor. Then my water pump started spraying out water which will be a $1000. The wiring is so complicated. My running light blinks work off and on. My headlights leak water. The sun roof will stop working occasionally. The leather wears quickly. The trunk button stopped working. It dents easy for a Volvo and the CD player screen looks like the first computer screen ever made. Other than that, for 260000 miles, even after the temp redlining, the engine’s been holding steady and the twin turbo makes it a fun ride in comfort and style.
Reviewed Dec. 29, 2011
My 2004 XC90 stalled at least 4 times in December 2010 as I was traveling to Lawton, Oklahoma. Just out of nowhere, everything electrical went out or blank. Then it drove like nothing was wrong. I had never had anything like this to happen since purchasing the SUV in August 2008 with 30,000 miles on it. Then in August 2011, it did the same thing. This time, I was on a very dark road trying to get home.
No warning at all, I had to coast to my house. I immediately made an appointment with the Volvo Dealer in Georgetown to have it serviced, but they told my son they didn't find anything wrong but found other things wrong: Motor mount, which I had already replaced a little over a year before, something on the passenger side that was causing the tire to wear. I had already replaced the tires not even 2 years before. Windshield wipers, rear shocks and latch for the fuel lock broken.
Then again on December 26, 2011, my son was driving on Interstate 35 and then it stalled 11 times. It went from 70 miles to 40 miles without any warning. Can you imagine coasting on a highway for over an hour or two! He just wanted to get it home but drove in the right lane the entire time with cars flying by him! Now, it has "SRS Airbag Service Urgent" message displayed. I am scared to drive it or let my son drive it for fear this will happen again and we will not be as lucky. I have contacted the dealer to which I was told to bring it right in or have it towed. I have been reading all of these complaint and I must say it has ruined my day. This was the last car that I planned to purchase but with all of these issues, I will have no choice but to trade this thing in. My only concern is that someone else will be getting this piece of junk. I own 2 Volvos and have always loved them for their safety!
I also had to replace the bearing on the rear in March 2010 after having a Volvo Dealership tell me that nothing was wrong, the car is just getting older but they never even drove it! I was told that the bearings could have come off and cause an accident. My life and those riding with me at risk! I will never buy another Volvo as long as I live. Guess all good things have to come to an end. Something has to be done about this!
Reviewed Dec. 26, 2011
At random intervals while driving my Volvo XC90, I heard a loud thumping noise coming from under the hood. Immediately after, the windshield vipers turn on, the 'brake' message gets displayed on the dashboard, then the dashboard becomes blank and I lose power. I am able to restart my car after a few minutes, but my trip computer displays fewer trip miles than before and the clock is blank. Whenever I experience this incident, it is never isolated but it occur a couple of times. But when I let the car rest overnight, the symptoms disappear. These issues generally occur on trips that are 4 to 5 hours or more in duration. Once in a while, it occurs on shorter trips of 1 hour. Once the incident is over, I see the following message on the dashboard "SRS Airbag Service, Urgent'. This issue has baffled two Volvo dealers in two different states and is currently with a 3rd dealer in a different state.
Reviewed Dec. 15, 2011
My 2004 Volvo S60 AWD has transmission problems. I had replaced the throttle body for $960.00. Now it needs valve body for $1200.00. Even though the throttle body was recalled through class action lawsuit, Volvo says my car wasn't part of the recall campaign. The mileage is currently 123,000. Recently, I replaced the motor mounts, serpentine belt, timing belt, and water pump.
Reviewed Dec. 14, 2011
Ignition was locked on a Volvo 2004 XC90. The key is unable to turn to the drive position.
Reviewed Nov. 29, 2011
C70 2006 Volvo (84K). I started having electrical problems in 2009 and I replaced battery and alternator. The service manager at the dealership said it’s due to faulty wiring and short in illuminated sun visor. I replaced both sun visors (expensive for a small piece of plastic) and the dead battery problem continued. I took it to the dealer again and am told it needs new alternator (again) and a new battery that is two years old. I could afford a car when we bought it new for cash. I can't afford it now with all the rip off repair bills. The new company Volvo will never make it ** the consumer the way they do. No more Volvo's for me or my family—they stink. Volvo loses a customer.
Reviewed Nov. 22, 2011
The dealership replaced my transmission. When I got the vehicle back the disc player would not work. Took it to an Independent who said the disc changer was broken. Volvo said it was just one of those things. $850 to replace it. This is a 2004 XC90 T6. 74,000 miles. My second Volvo. Independent also said that the transmission shift lever is right below the disc changer.
What happened to my disc changer? Could it have been damaged when the transmission was replaced? Can't get the CD's out and can't play them. Radio still works fine. Advise!
Reviewed Nov. 18, 2011
I am a Volvo person. I have been driving (only 240's and 940') Volvos for the last 24 years, including my immediate family. We have 9 Volvos in use. They were the best designed cars on the face of the planet. But, that ended in the year of 1995 when they stopped producing the 8 valve 4 cylinder 2.3 engines with rear wheel drive (the 240 models,stopped in 1993) models. Since the front wheel car were produced from 1994 until today, the great Volvo is no longer a Volvo. It is a perfectly designed disaster mechanically and electronically. How I know this? I am an expert in Volvo cars since in the 1980's and I know every model that is on the market today. To me, they are Volvos. I personally wouldn't think of driving one, period.
Reviewed Nov. 9, 2011
My first 2012 S60 T5 exhibited slipping transmission and abrupt downshifts at about 5500 miles. I spent countless hours with regional Volvo After Sales Reps and Volvo Techs. They finally tossed in the towel and agreed to replace the vehicle.
New replacement vehicle, 1400 miles, transmission is not slipping. However, when in sports mode coming to a very slow rolling stop or pulling in to a parking spot will jump. The first time it happened I was like uh oh, better get the insurance card out, it felt like I hit someone. I'm really curious for other drivers out there to test this and see if they get the same thing.
The above in combination with having all four tires road force balanced discovered 3 out of 4 OEM tires with flat spots The dealer replaced the entire set of 4, and road force balanced them, I still have a vibration issue at about 66 to 78ish. Volvo Customer Care is comical and they state no further warranty action will be offered.
Reviewed Nov. 9, 2011
I purchased a 2001 C70 Volvo with 110,000 miles three months ago. The car ran like a dream. I checked the Carfax. It has perfect maintenance records. Two weeks later, the transmission between 2nd and 3rd started kicking. I took it to a Volvo dealership and couldn't find the problem, because it's so sporadic and nothing showed up on the computer.
Reviewed Nov. 8, 2011
Hey guys, listen up....this guys got the right idea. Let the people know and judge it. No rights or wrongs. Check the website. I don't know the dealer, but they've screwed-up big time! **
Reviewed Nov. 7, 2011
Volvo of Edison is the last place to buy service for your vehicle. Once you are past your extended warranty, they push you aside. The lack of compassion in this economic time is unreal. My 2004 XC90 went there for an oil change on Sep 23 and then returned on Oct 15 for additional repairs. On October 31, the engine was blown from lack of oil. They are taking no responsibility for the damage. I am a single parent and the car was my only transportation to work. They also own two more dealerships.
Reviewed Oct. 17, 2011
2004 Volvo XC90 with 89,000 miles and an engine blown. Dealer says I need new one that costs between $11,000-$14,000 for engine and turbo. The car is maintained well. Volvo will not replace. It seems there were a lot of issues with the 2004 XC90 and Volvo should have made it right for consumers, especially given the cost of such a high end "luxury car". I’m extremely disappointed.
Reviewed Oct. 15, 2011
I bought my Volvo XC90 in 3/11. Before I purchased the vehicle, I requested the CarFax. I noted that it stated that the transmission was replaced in 5/09 by a Volvo dealership. I felt secure knowing the history of the car. I was hit by a drunk driver and he totaled my car. After the accident, I needed a car that would make me feel safe. That is important, I was afraid to drive after the accident. Also, 2 weeks before my accident, my daughter-in-law was killed in a car accident and left me with my 3 grandchildren. The purchase of this car was to assist me with safely transporting my grandchildren to their different events. I like the fact that it has a 3rd set of seats for the little ones.
But I was very sad when the transmission light came on and the car started weaving. After researching on the internet, I found out that what happened to me was not unusual, that many people have been complaining about the same thing. Volvo XC90s from 2003-2005 have an increase incident of transmission failures. I called Volvo of North America and they told me to call a dealership near me. I did and the (Steve) manager of service at Superior Volvo in Missouri said that he would call the regional manager to see if they would do a goodwill repair/replacement since the transmission was just replaced 2 years ago. Steve (manager of service) called me back and said that they could not do a goodwill replacement at this time.
I called Volvo of North America back and explained to them what the regional manager had said, that they would not replace the transmission at their expense. The lady at customer service for Volvo of North America said, after contacting (Steve) the service manager, that since the warranty is out, they are not responsible. So I guess if I replace the transmission, I should only expect for the transmission to last for 2 years. Why would I replace it if it is only going to last for 2 years or less? I worked hard to save for this car. I paid cash for this car, no financing, nothing. I thought I was buying a car that me and my grandbabies would feel safe in.
I have contacted the Federal Trade Commission and have a reference number if you need it. I have also contacted the consumer protection division of my state. I don't think it is fair to ask me to pay for a part that is defective and the company had always known about this problem. Where is the fairness? Someone told me to sell it to someone else and get my money back. I can't do that. I wouldn't be able to sleep at night.
Reviewed Oct. 13, 2011
I visited Volvo of Dallas who I called several times over a 1 year period and asked about the recalls since my car has been dying when I make sharper turns and it acts like it's going to flood out while accelerating. I have 2 small children and I would bet I have the most "unsafe" vehicle on the road. After I paid the dealership, they kept my car for a week with no diagnosis and wanted me to pay another 300 to keep it another week.
I bought my car in late 2005 and it's a 2004 v70 with 1100 miles at the time. It has about 92k miles now and the plastic part of the door is peeling off, the stirring wheel has melted over the years and the most important issues are the safety issues I mentioned above. I used to love Volvo and I would not recommend a Volvo to my worst enemy today. I am going to pay thousands of dollars to replace my CAT converter and I've always changed my oil and had tune ups. I am disappointed in the service as well as the product.
Reviewed Oct. 8, 2011
I bought a used Volvo XC90 2004 with 45,000 miles on it. Shortly after purchasing it, I had to replace a leaking fuel pump and power steering pump. Volvo recalled the fuel pump, so they reimbursed me for that part.
Half of the lights on the radio panel are out, the shifter knob broke, the passenger seat has had to be re-sewn twice, the leather on all seats cracks in spite of using good conditioners, the head liner is lifting off, and now, the gas cap isn't keeping its seal and has to be replaced.
I've owned Volvos for the last 20 years and I've had several models. This one is definitely not the Volvo of yesteryear. I've also noticed the car gets dents and the paint chips easily. Every trip to a parking lot seems to leave its mark. These cars used to be hard to put a ding in.
Reviewed Sept. 25, 2011
I bought a pre-owned Volvo S80 for my son for $6,000 with 83k miles on it to see him through college thinking that he'll be safe in that car. We are required to smog our cars every other year so I had work done on it. However, it would not pass the inspection. Well, that turned out to be a nightmare and a loss of more dollars. So, I sold the junk for $2,300 and let the buyer know what problems we had. We have decided to stick with Toyota's and Honda's excellent vehicles with none to minor problems, purchased new or used.
Reviewed Sept. 23, 2011
I bought a 2005 S60 in January of 2008. It was a leased vehicle that my friend had and we went through the dealer to buy it. We paid for the certified used car warranty. Under the warranty, ball joints had to be replaced and we had no other problems with it.
It now has 120,000 miles on it and now all kinds of things are going wrong. My husband replaced the rear bearings this year and the fuel pump went recently. After he replaced the fuel pump, the car would not stay running and we had to have it towed. The pump electronic module was found to be bad. The original design had it mounted under the car where it is exposed to the elements, and guess what, it corroded and needed replacement.
Volvo issued an update (should have been recall) and relocated it inside the spare tire well. Car still would not run. Diagnostics have traced it to the ECM. This bill is now up to $4,000.
Reviewed Sept. 22, 2011
Our Volvo has been in the shop for endless warranty repairs. Now, our warranty has expired. Each time we travel to Ithaca, NY to have the car repaired, it costs us $64.00 in fuel costs as we have to leave the car there a day or two and it requires two trips with two vehicles to accomplish this. Is this just a financial burden we have to accept?
Reviewed Sept. 21, 2011
I have purchased an FH12-480 Truck from Saipa Diesel company in Iran, from one of its representation. Before purchase, they gave me some details of purchase and condition of payment, about insurance and other conditions. But they didn't act on their promise, because the representation lied to me about the condition just to motivate me to purchase. When this issue was forwarded to Saipa Diesel missioners (or officer), they don't have any action for my problem.
When I went to get the delivery Truck, I saw that more customers of Volvo trucks are dissatisfied with the Sale Center of Saipa Diesel Corporate. I am an M.A. Marketing student in Iran and I think this matter hits a big negative impact to the perception of Iranian customers of Volvo. Now I prefer to buy Volvo trucks from out of your representation or to just buy other brands. Please review this issue and I suggest that you change your representation or the management with yourself, or have a strong monitoring from your corporate.
Reviewed Aug. 18, 2011
We have a doomed Volvo truck and we are helpless. So the only thing I can do is beg for help.
We purchased a truck last year from TEC Portland with a brand new trailer. The truck price was $80,000.00 and the trailer was $70,000.00. We gave $15,000.00 as a down payment and we paid $13,000.00 for the registration and other regular fees for the business.
On our first trip, we had an issue with coolant leak. This issue went on for a long time until we got a big service done that cost us not only a lot of money but also a lot of down time. After that, we added up all the down time on the truck and it was more than a month, just on the first six months after purchase.
We signed up for a roadside assistance for trucks and we got expelled for excess use of services, it's a shame! Every time we have an issue, we are not able to get it fixed fast, the dealers are always full of service (I wonder why) and they never got parts on stock—a mess.
Now we are down again for almost ten days and this is my recent nightmare:
I just want to share everything that is happening now so someone can at least feel the pain that we are going through again.
August 6: The truck broke down so I called Volvo Action. The agent asked several questions and said that we needed a tow truck. Case #: 3256917. We got a tow truck but they said they couldn't tow the truck and trailer together because the back axle was compromised. We had to hire a tow truck for the truck and another tow truck for the trailer. TEC La Mirada was closed for renovation and TEC Fontana is almost 100 miles away from the site.
August 8: The truck arrived at TEC Fontana. First, I was told it was only a wheel seal and I got a $2,479.65 invoice from TEC.
August 9: I got a different invoice for $7,597.57 (including $1,750 tow bill that was originally $1,340).
August 10: I authorized the repair and requested a credit account.
August 11: I completed the form sent by Tracy at the Finance Department.
August 12: I got an email from Tracy requesting the second page from the credit application signed. Then she realized that she just sent me the first page. I signed the second page and sent it to her.
August 12: At 7 p.m. Florida Time, I got a call requesting $3,300 in advance for the subcontractor that will do the axle repair. I explained that I needed to wire the money, but we are in Florida so we couldn't do it.
August 15: I made the payment they requested.
And today, August 18, I was told that the subcontractor is not there yet!
It's been almost ten days and not only I am paying almost $8,000 to have this great truck repaired, I am also paying $60 a day of storage for the trailer and $68 a day for hotel to the driver (who just gave me a deadline until Friday to get the truck fixed, otherwise he will quit).
So my loss, so far, is almost $10,000, not mentioning that I paid the truck on the first and wasn't able to do a single trip this month. I would like to know if we are the only lucky ones that deal with those issues because, honestly, I am getting to my limit. And I don't think anyone wants to see me below my limit.
Tom from TEC Fontana was very helpful in the beginning but now, every time I call is a different story, sad story, of course. And I don't know why they requested money in advance if nobody is there to do the job!
This is a shame to Volvo. And what upsets me the most is that every time something like this happens, it's like we are the only ones who go through this. While my driver is there, he spoke to three other owner operators who wish they never had this garbage called Volvo Truck.
We share the office with four different companies—four different trucks—and this is the newest and the most expensive truck. And guess what? The 1996 Freightliner that cost $20K is still up and running. Excuse my language, but I cannot think of any other names than garbage. Actually, I can, but I am lady and I won't go that low.
I know you are not the owner of Volvo, but if I have to hear my customers, my boss and my driver complaining, someone needs to hear me too. I am going online now and doing a complaint in every single website I know to let people know about this mess. I have no choice, since I have no money to hire an attorney, sue TEC or sue Volvo. And I know that Volvo is well prepared for this—they should be—because with so many issues and so much money down the drain, I guess someone on this story is making money. And I am sure it's not me! I will look for help everywhere until someone can help us: newspaper, Facebook, blogs, Twitter, church, everywhere. I swear!
I would like to congratulate Volvo for taking another honest person out of business because truck payments were always on time though we could never count on this truck. And it’s funny because we purchased the truck from TEC Portland, we are being fixed at TEC Fontana and the finance department can't approve us for a $4,000.00 net pay. It's ridiculous! We are never late for a single day with our payments but it's not enough to get us approved. This has to be joke.
I have the receipts for all the repairs done at Volvo dealers and all tow bills for this junk. Now I ask, is there anyone that can help me replace, return, burn this piece of garbage? Maybe someone reading this will have the decency to call us and try to help. I tried to talk to our salesman Duane a couple of months ago and he offered us a great deal of returning the truck plus more money down and increase of monthly payments for an older Freightliner! Isn't that great?!
Reviewed Aug. 16, 2011
I have a Volvo XC90 T6 AWD 2002. It sucks. I've had nothing but problems with it since the day I bought it. Unfortunately, I can not afford to get rid of it.
I'm scared every time I drive it and pray that I'll get where I'm going safely. I've spent thousands of dollars on repairs at the dealer. Thank God I bought the extended warranty, not once but twice. I replaced the transmission at 75k miles. New tires are worn out at 25k miles. It goes through brakes like toilet paper. I've replaced rotors, drums, motor mounts (twice). The dashboard/radio area gets incredibly hot (so hot to touch it almost burns your fingers). It heated up my cell phone so much in the little stash area that my phone quit working. It's a wonder it doesn't burst into flames.
I have had so many problems with it I can not even count them all. I take it to the same dealer so he can print out a record of all of the repairs. Every time I go there, it cost me a fortune. One time it was nearly $5000 and that was with the warranty payments. I just spent another $1200 on it. Now, driving here in the rain, it started making this high-pitched shrill noise like you wouldn't believe. It's done that before so I think it must have something to do with the traction control.
Anyone else had that shrill sound with traction control in rain or snow? I would like to have a class action lawsuit and at least get Volvo to give me what I owe on it so I can go get something else.
Reviewed Aug. 10, 2011
Five months ago, we bought a 2007 Volvo VNL670 truck at Arrow Truck Tampa, FL (a Volvo authorized dealer). In less than thirteen weeks, we have had to replace the EGR valve six times. I contacted Volvo customer satisfaction department after the third replacement. Today, with three more replacements in between, and after an engineer from technical support called the dealer where the truck is now, the dealers are saying that probably the fault wasn't the EGR from the beginning. They are replacing the gaskets that also might affect the valve performance, to see if that is the problem. The dealer also said that almost all engines have problems with the EGR valves, or other parts involved in that process. So, what is Volvo waiting for? Volvo trucks in North America should do a recall on that engine; replace a system that they are aware is not working properly and that the truck owners in this country are paying the price and the consequences.
Reviewed Aug. 9, 2011
My volvo has continued to have unexplained problems and Volvo will not stand behind their product. Radio just died, they are asking for $1085 to fix it. Why would anyone want to buy a lemon of a car like this? They are saying I have not serviced my car at their dealerships which is untrue. One dealer accidentially took off my axels for a transmission problem and kept my car for three days to put the old ones back on.
Reviewed Aug. 3, 2011
I just bought a 3-year old Volvo V50 less than 2 months ago. Last week, it lost power to the point of almost breaking down. When I took it to be looked at, it turns out that the particle filter was in a terrible state. The shocking thing was this was bought from a Volvo dealer (Nurnberg) and they must have sold it knowing the particle filter was about to go (either that or they didn't bother checking it). We had paid much more than a private deal in order to feel reassured that it was thoroughly checked by the dealer. The particle filter was apparently not covered by the warranty. Who would have guess that Volvo are a bunch of cowboys? VERY unsatisfied customer. I will never buy another Volvo.
Reviewed July 24, 2011
I have been a loyal Volvo customer for the past nine years. My first Volvo was a S80 T6. Then, when it debuted in 2004, I upgraded to the new XC90 SUV. Some time later, I purchased the S60 R 2005 (VIN#..) which I still own. Once the new V8 XC90 was released, I parted with the 2004, and bought the 2007 XC90 V8 (VIN#..). Like the S60 R 2005, I still own it.
Unfortunately, I've had many issues with my vehicles that make my relationship with Volvo one that is bitter-sweet. Still, I love them immensely despite the constant frustration they caused me but like any love that is abused, it can change and subsequently turned to anger and feelings of betrayal! All the aforementioned products have, in my opinion, not performed well!
With the 2002 S80 T6: I had to replace the timing belt during the first year; it was fortunately covered under warranty!!!
With the 2004 XC90 2004: the transmission was replaced, again during the first year and fortunately again, under warranty. They notified me at the time there was an issue with that model. Any company with due diligence knowing this should have announced a re-call to fix the issue at hand.
Regarding the 2007 XC90 V8: In 2010, after just three years of ownership, the power steering pump started leaking in addition to the fuel pump needing to be replaced. Additionally, many interior trim components failed in the first and second year of ownership. Despite my belief that Volvo is a quality brand (hence the reason I still own them), my faith in, and loyalty to Volvo in general, is being tested and may be showing signs of faltering! I am sure you can understand this feeling, given the enormous amount of major/catastrophic issues I've experienced with my vehicles. The major issues alone, such as the power steering pump, leaking transmission, and failed timing belt (During the first year?) not to mention, the fuel pump in my opinion is ridiculous to the point of being absurd! I believe any reasonable consumer would at least begin to question the reliability and quality of any vehicle much less one that rests in the price range and purports the image of "High-End Quality" that Volvo, to this point enjoys! Unequivocally, none of the components highlighted in my opinion should have failed at their respective time periods and this is despite my meticulous maintenance and appropriate driving standard! People, I don't even take the XC90 off-road!
One year ago (late 2009), the transmission in my 2007 XC90 malfunctioned and was again, fortunately, replaced under warranty. People are you with me? That is the second 1-year-old Volvo I've had to replace the transmission! Wait, it gets better! Exactly one year later, the now 1-year-old replacement transmission in a 2-year-old car began leaking from the transmission seals. I went to the Volvo agency here (of which there is a monopoly) and they stated that the agency was owned by another company when the transmission was replaced and the new ownership/management was not responsible for the replacement of the transmission. Note that they still have the same technicians and staff operating the dealership, only the ownership and company name was changed. They further stated that the new owners are not responsible for any of the parts replaced by the previous owners. I was under the obviously mistaken impression that an official Volvo Agency was responsible for all issues regarding Volvo! Am I or are they mistaken?
Reviewed July 1, 2011
Sick! This car has been in the shop so many times.
It started with transmission at 86000 miles and then from there it went down hill. Dashboard lights turn off and on when they want to and so is SRS urgent light. Few nights ago, my headlights all went out. I was driving home with my fog lights on. Safety just went out of the window for me when you are driving without headlights! Volvo you suck and someone needs to do something about it!
Reviewed May 26, 2011
2000 S80 Volvo is falling apart and has had check engine, brake failure and other various lights on for the past 3 or 4 years. When it first occurred the car was brought to Karp Volvo in Rockville Center L.I , New York. I was told that my O2 sensors were bad and that it would be approx. 3000.00 to repair, and that they couldn't guarantee that would take care of the problem. I did not get the work done for a couple of reasons. First , because other mechanics said that at 25,000 miles the o2 sensors shouldn't have problems, and that other lights were lighting, indicated more of the likelihood of a module or relay problem.
At 11 years old the car has 50,000 actual miles and everything from a deteriorating interior, pieces falling out of skylight onto my wife, The car thus far after all this time doesn't run poorly, it just is falling apart. Someone should make Volvo be accountable for what they are doing to people. It is criminal and shouldn't be allowed to sell this crap in the U.S. or anywhere. I spent the past hour reading the same basic complaints over and over again.
Reviewed May 24, 2011
This is about a 2007 S40 Volvo; the brakes failed when traveling on the interstate and caught on fire on 5/21/2011. Luckily everyone got out of car before firemen arrived to put out the fire. The car is a total loss. No one at Volvo have been helpful. I haven't seen a recall for this model. Has anyone else have this problem?
Reviewed March 9, 2011
I bought a used Volvo V70 2001 8 years ago. I have since serviced it regularly (40 times according to Carfax) at Volvo dealerships. The mileage is currently under 75k, and to make a long story short, the transmission died. I got no help from Volvo, although one dealer is willing to give consideration for leasing a new Volvo (2012 S 60). After reading these posts, I feel that I shouldn't take the bait.
Reviewed March 4, 2011
My 2004 XC90 Volvo has now been named "mykillervolvo". Four times it has basically stopped while I was driving. Two of these times I was on the Interstate driving at 75mph and the speed dropped to below 10mph in about 3 seconds. I could easily have been fatally injured either time. Last week when it happened I had semi trucks around me everywhere, except luckily, they were right behind me. We have paid thousands of dollars at this point and the dealer tries to make excuses. We have also had the problem so many people have had with mice entering this model easily, except mine were rats! They chewed holes in my leather and the stuffing from under a seat.
At this point, I have severe anxiety about driving the car because I am terrified a rat will run out and I would most certainly wreck and I have to always try to drive in the far right lane in case the engine cuts off again. This is crazy and Volvo has the worst customer service I have ever dealt with. I am planning to start a campaign that is anti-Volvo through as many means as I can think of! Putting signs on my car, making a YouTube video, Twitter, Facebook. It is hard to believe they can take such a serious problem so lightly. One of us owners will soon die from our car suddenly slowing suddenly in front of the wrong vehicle and well, I guess that family will be the new owners of Volvo. Anyway, I game on a class action law suit and would be happy to put everyone's info together or help in any way if others are willing to get going on it too! *****
Reviewed Feb. 22, 2011
I am in the U.S. military and currently living in Germany. I bought a used XC90 2004 model five months ago (US Specs). This is the worst car ever. I have already spent over $3000 dollars in repairs. All repairs are not from normal wear and tear. Ball joint ends, crank shaft, transmission, now there is water in my car underneath the seats shorting out the electrical parts all from faulty parts Volvo installed (not windows left open). I wonder how much of a safety issue for my family this is. This vehicle needs to be recalled much like I am seeing on various forums. I am looking to see if there are any class action lawsuits out there and how many other folks are having the same issues as I am. So far there are many many folks with the same issues.
Reviewed Feb. 11, 2011
Since 90,000 kms. and three maintenance calls to the Volvo dealerships, they finally repaired my noisy air conditioner. They have replaced the water pump and the interior ventilator motor. They renewed the fixing of the fly-wheel and finally what I said from the beginning, the compressor. The problem was solved, after costing a fortune and lots of time. Even the interior ventilator came loose. I had to miss the car another day to do the job over again. Volvo dealerships are just there to ** you as much as they can. That is so much incompetence. It can't be a coincidence. It's organized theft. Never again will I buy a Volvo.
Reviewed Dec. 26, 2010
I have a 2004 Volvo XC90 that I purchased new through the overseas delivery program. My family chose this car for it's supposed safety and reliability. Along with other problems that needed attention in the first 50,000 miles, my main issue has been the transmission(s) on this car. At approximately 52K miles, the XC90 1st generation transmission went bad and had to be replaced. Fortunately, the Carlsen Volvo (Palo Alto, CA) service rep agreed to cover the cost of the transmission replacement. I was very pleased with the service and went on my way. In early December 2010 at 107,000K miles, the transmission started to hesitate & function erratically while driving. The danger was frightening, e.g., when trying to accelerate onto a highway, it would not accelerate immediately, and caused a real danger to me and my children.
Within a few days, the car was parked at my home, and was unable to engage in forward or reverse. I again called Carlsen Volvo,and talked to my service rep, who stated that I should bring the car in and have it officially diagnosed; she also stated that she would talk to the local factory rep regarding compensation. Apparently, the 2nd generation transmissions on the XC90 are also faulty, and have been replaced in at least 50% of the cars. My car was towed to the dealer and it was confirmed that the transmission had an internal problem and needed to be replaced. The dealer rep called Volvo N.A. rep, Wyatt, who offered to pay for the parts ($3,500) but I would have to pay for the labor($1,500). My husband countered that we would like the whole thing paid for since it was a well-known factory defect. When Wyatt heard of our counter offer, he not only denied this, but simply stated that the deal was off the table, period.
The next day, I reconsidered and asked the service rep to call Wyatt again with our acceptance of the initial deal. Wyatt refused to put the deal back on the table and said we should pay for the repairs ourselves. I then called Volvo Customer Care who documented the complete story, contacted Wyatt via email to again present my case; however, Wyatt again refused. Apparently, because I have chosen in the past to have a personal mechanic service my car, change the oil and tires, etc., I am considered to be a "disloyal Volvo Customer" and this was a consideration in Wyatt's decision to pay for my transmission, even though it is a defective part.
At this point, I had to have my car back, and told Carlsen to replace the transmission. Carlsen offered a 10% discount off the total price. A very kind gesture, however, I had to pay $4,600 out-of-pocket for another new transmission for this car. It is well documented that the 1st and 2nd generation transmissions for this model have been defective. It is unheard of that a car should have a failed transmission every 50,000 miles.
Reviewed Dec. 9, 2010
We bought a Volvo 2002 v70 base model in 2008 with 90,000 miles on it. After just one month, it stopped running and we paid to have it towed to fix a recalled part at the Volvo dealership in Greensboro NC.
It stopped running again in traffic and we paid to have it towed in again two days later, which they admitted they only cleaned it and would replace it this time. At 100,000 miles, the transmission went out and the dealer did a computer download on it which fixed the problem for about two weeks. While on vacation, the transmission started jerking so violently that it blew the fuel line off the fuel filter and stalled in busy mid traffic. We got it to the side of the road, called a Volvo dealer and they said they were too busy to get to us before 5pm. A local mechanic came out and fixed it. When we got back, we put a new transmission in at $3300.
Now at 120,000 the transmission is slipping again. Fuel pump was replaced, o2 sensors, thermostat and brake booster are bad. Every weekend, I work on it replacing something. Last weekend it was the brake pads and rotors. Yesterday I replaced the low beam light only to have it show bad again and not come on. It tarted showing good for about two days now, off again. This morning, it got up to anti-freeze leak under the car. We have had this car two years and have kept it maintained as we should. Now we have about $15,000 in a $7,000 vehicle.
Maintaining it has done nothing for it but cost us money. We are broke and I afraid everyday of what will happen next. My hair is grey and my nerves are frayed. I want to get rid of it but have so much in it.
Reviewed Nov. 30, 2010
I owned a 2003 XC90 Volvo. The SRS light that came on the car has never been in an accident. A couple of months later, the instrument panel work intermediately. When I drive, the instrument panel goes out completely. The car drives feel but my speedometer, gas gauge etcetera stopped working. It comes and goes. I took it to replace the panel. It would cost $1200. It seems that there are a lot of XC90 owners going through similar situations based upon the internet searches on this topic.
Reviewed Nov. 29, 2010
I bought a new 2005 Volvo XC90 V8. It immediately had problems. It has windshield wiper linkage. Wipers would run even with the car off but the car wouldn't start. I had to disconnect the relay to get the car to start again. Problems with the fuel cap, check engine light comes on for no reason, entertainment system is temperamental, and the car loses power without warning. 6,000 miles out of warranty, the AC went out and cost $1500 to repair. The worst of all is that I'm on the 4th transmission on a car with only 60,000 miles on it. The radiator was also replaced at 40,000 miles.
A car bought for its safety record is anything but safe. Three transmissions were under warranty and one only lasted 20,000 miles, so Volvo paid for that even though it was out of warranty at the time. Loss of use has been a major issue as the car had to be towed on two occasions and the nearest dealer is a 140-mile round trip. I've spent about $2000 for repairs in the 10,000 miles since the warranty expired, but it could have been far worse. I have not pursued the matter with Volvo. A new transmission would have been $6000.
Reviewed Nov. 18, 2010
Two and a half years ago, I purchased a certified pre-owned Volvo s40 with 15,000 miles on it. I have always wanted a Volvo and at the time, I was a single mom with two young daughters and Volvo is supposedly the safest car on the road. What a mistake.
This vehicle has been in the shop too many times to count for things like the door mechanism being completely shot and the door not opening at all, the throttle in the air conditioning went, most recently it was to replace belts that were destroyed from leaking oil seals. Like many others here, I cannot get rid of this car because I will be terribly upside down. Now, I need a new battery to the tune of $155 after just shelling out another $400 two days ago for labor/parts not covered by warranty. My warranty is now up on this lemon so God be with me that it makes it a few more years.
I will never ever purchase another Volvo. I can't even stand looking at this car anymore. I still owe several years on this car and cannot trade it in due to being completely upside down. I was literally laughed at and I have put out way more money in repairs than this car is worth.
Reviewed Nov. 17, 2010
I took my car in to Volvo of Charleston when it was still under warranty. It was making a really bad clucking noise. They keep telling me nothing was wrong. I took it to them seven time for the same problem. They could never find anything wrong with it. I took it to them for many different things never a problem. I have a friend who is a service tech at VIP in NH, he found a leak in my exhaust, when I took it back to Volvo they found nothing. Many different problems. It has been in the shop over 35 times in 3 years.
I moved up to NH and my warranty ran out, I took it in to the Volvo up here in Nashua they found that my Axel and ball barrings are bad and need to be fixed. They will not fix the problems unless I pay them a ton of money. This is the worst service I have ever had. I have all the paper work showing that I tried to get it fixed under warranty. I find it very convenient that they only found the problems after my warranty ran out. I have been trying to get a hold of a lawyer. I have read all the reports on here. I think maybe a class action lawsuit may be a good idea, for faulty service. You can contact me at **@gmail.com if you want to join me.
Reviewed Nov. 17, 2010
My husband and I bought a Volvo xc90 (2004) SUV from a used car dealership recently. We needed more room in preparation for baby #2. This vehicle is a safety hazard! While driving at highway speeds for about thirty minutes or so, the electronic system fails. The speedometer, odometer, gas gauge, interior lights, stereo system, power windows/locks, and windshield wipers shut down completely.
After a trip to the dealer, we were told that there was a glitch in the stereo system. We paid $300 in labor for them to advise us to replace the stereo system. After $1500 was spent to replace the stereo system, the car worked fine, for two days. The problems persist, and my husband and I have run out of money to fix the problem. After some research, I have discovered that replacing the central electronic module is supposed to resolve this issue. From what I have discovered, there are many other people suffering from the same issue. My car happens to have high mileage; however, the problem has happened to cars 2 months old. We bought this car specifically because Volvos are supposed to be one of the "safest vehicles on the road today". I am extremely disappointed in the lack of action taken to fix this problem!
Reviewed Nov. 3, 2010
The nearest Volvo dealer to my parents' home is now 42 miles away in Danville, PA. John ***'s business, Bass Pro Auto Service, is a mile away from my parents' home. John *** did the Volvo required computer test and verified by code that the electronic throttle mechanism, "ETM", to be faulty.
In 2005, Volvo settled a class action settlement (Trew v. Volvo) by providing an extended warranty on ETMs for 10 years or 200,000 miles by providing a software upgrade and by agreeing to reimburse current owners of these vehicles for having had to pay for the repair or replacement of the ETMs. My S80 met all the criteria of the extended warranty.
I submitted the proper paperwork but we were informed the claim was denied because the repair was not done by a true Volvo dealer. Nowhere on Volvo's information about the settlement does it say the repair must be done by a Volvo dealer. My father asked if Volvo could at least refund the amount for the part and not the labor. Again, we were denied. The total repair, parts and labor comes to $998.53.
Reviewed Oct. 30, 2010
I purchased a new 2005 Volvo S60. After 140,000 miles, the engine, turbo radiator and part of the transmission were no good. It also required an additional $3000 in work to get it running again.
Reviewed Oct. 27, 2010
My car is broken with a common angle gear problem with the transfer case I have seen hundreds of people with the same problem that costs thousands of dollars to fix. And I cannot afford it the car only has 44,000 miles on it and is in almost brand new condition I want Volvo to ay to fix it and make this right it should be a recall.
Reviewed Oct. 26, 2010
I took my 2002 Volvo into the service department at the Volvo dealership on Independence on 10-13-10. I explained the few items of concern for diagnostic testing:
I chose to repair the coolant problem and the brake system upgrading; that was all I could afford, and it took most of my paycheck. I had waited until I could afford some type of repair and it seems I spent money on the wrong issues.
The braking problem and revving problem did not go away. I then took the car back to the service department with the same complaints, only one week later (but had called the following Monday letting the tech know that I still had the same issues). During the second visit, I was told that the problems needed two entirely different repairs, totaling over $1,000. Had this been diagnosed correctly during the previous visit, I would have opted not to repair the coolant leak and the two newer issues that should have been found before, would have been a better choice on my budget. I am extremely upset that the Volvo dealership (the maker of this automobile), could not diagnose the problem correctly the first time.
Now, it seems I have spent my limited income correcting an issue that I could have put off while the real problems were undiagnosed. Now, I don't have the money to fix two real safety concerns. I am extremely disappointed in Volvo and the lack of what I would call quality service, as they misdiagnosed two issues that are important for the safety of my car. I chose to bring my car to a Volvo dealership so that something like this would not happen. I feel like I was scammed into spending more money than I needed to. I spent money on unnecessary repairs because the necessary repairs went undiagnosed, the first time I took the car to the dealership, specific to that make of car. I spent a whole paycheck to fix what was not the real issue.
Reviewed Oct. 12, 2010
I called about my wife's 2001 (lemon) Volvo XCV70 ten year/200,000 mile extended warranty on the throttle body to find out that a 10 year warranty for a 2001 year car is not good in the year 2011 because it is still 2010 and they will not help now!
I was told the warranty ended just 19 days ago (9/22/10) and that I was not listed as the 2nd owner so I was not notified of any offer to replace the defective part. The same day I found a letter from Volvo that was dated 6/26/08 addressed to my wife about a fuel pump extended warranty also good for 10 years/150,000 miles. They had her in their system. They hid the fact that there is a problem! So now, I will mention the transmission along with the rack and pinnion steering that were both replaced at 80,000 miles. The car has 138,000 miles and I will never purchase another Volvo again.
This was our 3rd wagon and now our last! Turner Volvo of Sacramento states the problem was not diagnosed by a certified dealer and for $125 they will tell us absolutely the problem but also states corporate will not pay for repair because the warranty ran out 19 days ago. They just don't other shops and my guy always does me right!
I fear my wife will have a breakdown on the freeway that will cause an accident until I come up with a $1000 for the repair. I could never sell this car to anyone now. When I think of Volvo (no capital letter), it is no longer safety. It is ''POS."
Reviewed Oct. 11, 2010
I am active duty military stationed in Stuttgart, Germany. I purchased a used 2004 Volvo XC90 from another military family in 2009. With only 75,000 miles, it was recently diagnosed as having complete transmission failure, thus requiring a new transmission. For a quality vehicle of this type, one would think they could build a dependable transmission. I have contacted Volvo by email and letter with no response during the last four weeks. It’s very frustrating. I have a car I can't drive that will cost me €5,000 to repair. That is over half the value of the car.
Reviewed Oct. 10, 2010
I had a hydraulic pump fail because there were faulty o-rings installed at the factory. I went through three props before the defect was discovered. By then, the warranty was out on the boat and I was out thousands of dollars. Although the technician confirmed that it was indeed a manufacturer defect, Volvo Penta refused to offer "good will" on the repair and did not refund any of my repair costs.
Reviewed Oct. 5, 2010
On 5/08, I purchased Four Winns 180 with 25 hours on it at $16,500. I had difficulty starting in June. I called Four Winns and they told me to take it to Marine so I did. In July, I had to replace the water pump at $800. I thought Four Winns paid. In 8/09, we finally paid the $800, so I contacted Volvo Penta and they got immediately on the defense.
Reviewed Oct. 3, 2010
1991 Volvo is sitting in the driveway. It was turned off for 45 minutes to an hour and it burst into flames. Police reported seeing fire dripping out of the bottom of the car seconds before it was completely engulfed. Car is a total loss. I have pictures. Also, because it was parked in our driveway, our other two cars were damaged.
Reviewed Sept. 5, 2010
I purchased a 2005 Volvo XC90 in the winter of 2008. It had 10K miles on it and was in brand new, excellent condition. I can't even recall the amount of service issues it has had - dozens at this point, so I will recall the best of the best. The moral of the story is, this car is a lemon and I am completely screwed - upside down in a loan, driving a ticking time bomb with my infant daughter in the back seat.
I owned the car all of one month when the engine started making a very loud, grinding noise. I drove it about five miles until I was near civilization and called for a tow. The dealer could not diagnose the problem and then replaced the whole engine. Volvo engines are never overhauled, so I knew this was the beginning of the end. In subsequent months, the car would be towed and/or driven in for service with the following issues: snapped tie rods, squeaky breaks and interior parts literally falling off the car (door speakers, trunk light, the plastic trim on the front seats etc).
Then 2010 rolls around and the real fun begins. I have a beautiful new baby girl at this point and I am running some errands in my seemingly perfect mom car. At 40 mph, I go to make a 90 degree left hand turn at a green light and low and behold my steering wheel is completely locked. I scream hysterically, seeing only a telephone pole in my path. I put all my strength into turning the wheel and manage to make it 45 degrees and into the parking lot of the restaurant I would have otherwise driven right into if the telephone pole didn't first break my momentum.
I call for a tow and me and my one month old get picked up by friends. The power steering has failed but Volvo replaces all the hoses and the pump. One month later, I am driving home from work and low and behold, the power steering goes again. I call for a tow and wait like a fool on the side of the road for my ride. A hose has burst, but this time, they keep the car two weeks attempting to figure out why it keeps bursting. I get the car back but neither the service rep or myself is confident in the fix.
One month later, my husband and I are driving in the middle of Rural Maine with our now four month old beautiful, baby girl. I am driving at a solid 55mph on a highway and I go to make a 45 degree turn, but the car keeps going straight. There is nothing but guard rail and a fifty foot drop that would have been the death of all three of us. I slam on the breaks, my husband grabs the wheel and we both manage to turn it enough to avoid the guard rail. My heart was beating so fast, I couldn't feel my hands. I was going into a full blown panic attack.
We called for a tow again and off goes the car, again - leaving us this time 150 miles from home. That was yesterday and I slept all of two minutes last night. This car is literally driving me mad. I am anxious when I drive it and when I'm not driving it I get anxious when I even think about having to drive it.
Granted, the dealer has "fixed" the problem every time. I think they are equally as puzzled as I am but powerless to do anything about it. The cost to Volvo has by far exceeded the initial purchase price of the vehicle and I still have two years on the extended warranty. It is a bad situation for everyone involved, but definitely the worst for me.
Reviewed Aug. 27, 2010
This vehicle came with a 2-year warranty. While under warranty the dealership would not help us even though we had visited numerous times. They simply say they can't find anything wrong with the vehicle. The XC-90 will shut off while in the middle of traffic and I have had many near accidents because of this.
I have had many near accidents in this vehicle and have many witnesses in the car with me to prove this vehicle has been dangerous almost since we bought it. As a student, it has been hard for me to both pay for school and pay for a new car as I am stuck with this XC-90. We tried to do an even exchange with the dealership for a safe car of the same model and year, but they will not help us. I fear for my life every time I have to use my car and must make necessary arrangements with friends to give me rides to avoid using this car.
Reviewed Aug. 25, 2010
When I leased my most recent Volvo, I was told that scheduled maintenance was included during the 3-year lease. That was a deciding factor, in as much as I was about to lease a BMW 5 series, and the free maintenance on the Volvo made the numbers work for my auto allowance. When I picked up my car after its 37,500 mile service, I was charged $330 because, I was told, that only the four services are free, and the one 5 weeks after I got the car counted as one of them.,quite deceptive, in my opinion. I wrote to Volvo "customer care" (which appears to be an oxymoron) and was blown off.
We have owned only German and Swedish cars for the past 35 years, including 9 Volvos; we currently own 3: a V70XC, a C70 convertible, and a 2009 S80. They are all excellent cars. My observation and concern is that it seems clear that Volvo customer service, at the corporate level, is so demotivated by the company's acquisition by the Chinese automaker, Greeley Group, that they no longer value customer loyalty, or care to stand behind their vehicles as they have done so well for so long.
Based on my recent experience with corporate customer service, I will no longer buy Volvos. I'm shifting to BMW and Mercedes, which remain solidly behind their products and still value brand loyalty. Caveat emptor!
Reviewed Aug. 24, 2010
I had a car lease with Volvo North America and at only less than $34,000 with all oil changes services performed twice a year as stated. This XC-90 SUV started blowing white smoke. After an entire one month the dealership had it, never once did they offer me a loan car or rental car service. They service man was determined that since I did not have them perform the changes, that it was not done correctly and refused my warranty coverage on repairs and told me he would put the word out to all other Volvo dealerships.
The cost was huge and I was forced to pay the amount. I called Volvo North America who I'd had my lease with and they assured me they would assist me if need be, only they did not. I'd paid out a lot of out of hardship pocket money on this SUV. I've talked with quite a few both owners and auto services and found out that I'm not the only victim of XC-90's having the very same problem. I've owned a Volvo since I was 18 years old and is now 55 years of age, so I'm well aware to keeping my car service. This XC-90 had not been out but maybe two or three years and if a case study was performed, I'm sure they'll find that the oil changes requirements should be revised not on the standard as other Volvos.
Because this style has a Swedish turbo engine and should have requirements of much less mileages oil changes than what they have listed. I got this brand new 6/05 and 10/08 under 34,000 miles and I'm told it needs a new engine? Now after almost a year later after my lease was up on 8/5/09, I get phone calls from MacDowell and Associates stating that I owe them 6500 some odd dollars, when I asked why, I'm told I just have to pay the amount.
I told them I did not get the bill showing me what these charges were for, the SUV I took pictures of shows the low mileage and clean inside out pictures. This firm serviced me with a suit of $5000 civil suit in San Bernardino Judicial District #**. I really need some help here. I feel sick to my stomach at how these people took total advantage of me causing me too much out of pocket for rental car for over six to eight weeks total of this SUV not being operator.
Thank you for any assistance. My credit has been shot as the results to this, and it happened when my cousin passed away at only 42 of cancer and I could not go to see her and had to rent a SUV to attend her funeral in L.A with my family. Again, I get sick to my stomach at how they took advantage of me and has caused me in the steps of considering filing bankruptcy. Plus I'd paid out of pocket rental car fees this entire time in order to get to work and try to perform my church functions. I asked and begged them for fairness and they held me hostage with my only means to get to work and taking care of my very sick at the time loved one.
Reviewed July 29, 2010
I purchased my current 2001 Volvo XC70 in 2005 as a pre-owned certified car with in 39,000 miles on it. The car has required numerous repairs over the course of my ownership and at about 110,000 miles the transmission went bad. I had that replaced five months ago but the most recent event involved the ignition lock. I had the ignition lock replaced March 20, 2008 for $550. In addition to the expense, I was without a car for several days since the part had to be ordered from Sweden. Then, just last week, I was unable to turn the key in the ignition and start the car.
I had to call a tow truck and cancel appointments because of this. When the dealer informed me that it was the ignition lock again, I stated that it does not seem right that this part would fail after only 2 years. Now I have to replace it again for $750. The dealer has agreed to split the cost of the repair with me since I am such a loyal customer (read: sucker for continuing to repair the shoddy parts that keep failing). I am thoroughly disgusted with the quality of Volvo parts and saddened to say that I will never buy another Volvo. March 2010: $3800 new transmission; Jun 2010: $750 new brakes/pads front and pads rear; July: $750 another new ignition lock; $250 new battery.
Reviewed July 29, 2010
My Volvo S40 has had 5 cracked oil pans in 4 years resulting in repair fees in excess of $18,000, which includes one crack that ceased the engine, that thankfully my insurance covered. This car is undoubtedly a lemon and I am beyond frustrated at Volvo's lack of acknowledgment that a design flaw (oil pan too low to the grown without adequate protection) is the cause of this versus my driving! I am a single Mother of two, 39 years old, not a 16 year old. I am so ready to hop on a class action suit if there are any started. I can't sell the vehicle in good conscience so I am stuck with it as the note isn't up until next year. Beyond frustrating. Upwards of $18,000 in repairs and an immense amount of frustration!
Reviewed June 30, 2010
I am writing this letter to express my anger and frustration over my 2008 Volvo C30 Coupe. My 2008 Volvo C30 T5 (VIN YV1MK672982055577) was purchased from the Roger Beasley of Georgetown.
I would like to start by saying that I have been a faithful Volvo owner since 1998. I purchased a new 1998 S70 T5 and drove this car with very little issues for 185,000 miles. However, I have had numerous issues with my C30. It has constantly been at the dealership for both minor and major issues. The latest issue has me thinking that this car is a lemon. I now am hearing a knocking sound on both sides of my car. The dealer at Roger Beasley stated that they know about the noise but cannot figure out what the problem was. They had my car for over 5 days.
Additionally, I had asked that my windshield wipers be fixed because they were hitting the top side molding of the windshield? (Maybe it needs adjustment?) This has still not been fixed. And my audio system (DynAudio, the upgraded version) is not working correctly, but I am told there is nothing wrong with it. My right passenger speaker grill cracked, and I tried to get another replacement but was told the entire door panel had to be replaced to replace just the speaker grill? Can this really be the case?
I cannot imagine Volvo would design this feature as this grill cannot cost more than $10? I have had my sunroof fixed; I have had the right arm replaced (which I I was told was a major breakdown). Volvo is known for the longevity of its brand. I believe this car is a lemon and will pursue other options if I do not receive some form of compensation. I did not pay $35K for a new car to be in the shop constantly. This is a huge inconvenience to me and my family, not to mention very unsafe. I am dropping my car off again on July 1 at 7:30 AM.
Reviewed June 30, 2010
My Volvo S40 2006 has had too many repairs for a 4-year old car. It has had to have rear hub assembly replaced. The interior fabric is peeling away. The sun roof leaks and the passenger rear floor board fills with water. The clutch on the air conditioner just had to be replaced. This is suppose to be a quality car and it is not. Volvo seems to take no responsibility or even cares that this is happening. For a car this new and only 54,000 miles, they should be ashamed. It has cost me almost $3000 this year out of pocket.
Reviewed June 26, 2010
We bought a second hand Volvo (2 years old only) from a large London dealer. The car had full Volvo history and we thought we made a very good deal buying this car. This was happening in March 2010 and now in June the car already broke down. I couldn't believe it when my husband called me and told me he is on the road side with the car! He said that the engine start to shake and then the computer board was showing all kind of stuff, like oil level rising and other things. The car as a brand was recommended to us by a friend and we thought that Volvo is a really serious company! But a 2-year old car to break down like this? Shame on you Volvo! My husband’s job was depending on that car (working as a private hire) and he is in danger of losing the contract with the company and so is his job! If this happens, who will pay for our bills and rent? Nobody! But they all want our trust and gratitude for such a beautiful car. Yes, beautiful, not quality!
Reviewed June 23, 2010
I purchased a 2000 Volvo S80 T6 three years ago from an individual. It ran great for the first year and a half. I've had several issues with it since. It cost me $3,000 to replace the Power Steering, Rack and Pinion, Tie Rods, etc.
Then last summer, I was experiencing rough idle, weak breaks, thrusting and shaking of the engine. At the time, the car had about 80,000 miles on it. I took the car to Volvo of Dayton and they ran a diagnostics on it at that time and said that I needed to replace the Oxygen Sensors ($980). I passed. Never did they mention of the Throttle Body Control Module come up. I was unaware that there was an issue with it (warranty/recall). I thought Volvo would have made the public aware of this all too common problem that I'm finding out about on the internet. I did contact Volvo of Dayton after I found out about this module, but they told me I was past the 10 year deadline. Had it been mentioned before hand, I would not have.
I took the car to a local import repair place and they told me about the problem. They couldn't replace the module but did perform a software upgrade and it seemed to help for awhile. However, today it's back. While driving to lunch with co-worker, the engine started revving up and down and the breaks were weak and engine shaking. Eventually the car went dead right in the middle of downtown traffic. I had to restart it while coasting.
I eventually was able to park and turned the car off. I let it rest for a few minutes and started it back up. It ran better, but this is a huge problem. It did the exact same thing to me on the highway last year. I wanted to give this car to my Daughter, but there is no way in the world that I would even let a new driver touch a car like this.
Reviewed June 23, 2010
I bought a new 2004 Volvo XC90 figuring if I spent a little more for the car, it would last. I was wrong. I have 110,000 miles and have replaced the turbo, exhaust system, and can't keep all the lights working in the car because of bulb burnouts and now the sensors are going. This car is still running like crap. Every time I call Volvo to find out how much a part is, they tell me $1100 + labor. I will never buy another one. So far I have invested $5,000 and it’s still not running.
Reviewed June 23, 2010
We are very concerned customers and owners of our Volvo XC90. We have been having difficulties with our transmission since January 2010. Our local dealer said it's possible that we may need a new transmission. If the problem persists, we may need a new transmission. Our XC90 has been in and out of service. Now it's May and June and he has confirmed that - we need a new transmission.
My husband is very upset as this was the car we purchased for life. This is one that we wanted to pass to our daughter and now after only 5 years (still in Germany and only serviced at authorized Volvo dealers), we have to purchase a new Transmission. This is something that we normally cannot afford, or feel as we should have to service this early in our automobile service life. It's going to cost us upwards of 5,000 Euro. Can you please help? Why is it that our transmission has gone after only 5 years?
Also, our DVD/entertainment system has not worked properly since the day we purchased it from the factory in Sweden. We have had it serviced several times. Once our warranty ran out, the service men in Mannheim (before we moved to Illesheim) said that because our warranty had expired, they were no longer responsible to fix the DVD. We needed to purchase a new one. I honestly disagree. Had our DVD functioned properly from the beginning - yes, but it did not. It is a problem that originated in the factory.
Please write or call to inform us as to how you will help us resolve these problems. We really do enjoy our Volvo XC90, but we simply cannot afford to purchase another brand new XC90 (this was what the dealer said for us to do -purchase another XC90). Are there any guarantees that the new transmission will fix the problem? The transmission keeps getting stuck in 3rd gear and we now can only drive the car in manual mode - skipping third gear and not going over 100km per hour.
What does Volvo do for its loyal military customers? I believe we have spent 45,000 dollars at purchase plus another 10,000 Euros over the past 5 years in "Volvo" service and now - it's about to die. Honestly, there has got to be something you can do to help. We have a family of 6 and desperately need our XC90 to function properly. We have all the service records indicating every service we have had performed over the last 5 years. Recalls - preformed, faulty electric windows, stereo speakers blown, even brakes, and engine problems.
We are living in Germany, but purchased our Volvo through the US Military Sales program. We still forked out lots of money as mentioned above, 45,000 dollars plus services of about 10,000 Euros. Now our transmission is shot. My husband is overwhelmed that this has happened. We need our vehicle to function with our 4 kids.
Reviewed June 21, 2010
While driving my S80 T6 at 75mph, the cooling fluid burst over my feet filling the car with steam and the footwell with boiling water. I have 2nd degree burns and I'm housebound. I am an experienced driver and did not panic although, I could not put me feet near the brakes and managed to let the car come to a halt having opened the windows to let the steam out at high speed. My car is a 2000 model very powerful and comfortable but in constant need of repairs and maintenance. I also run a Volvo 940 in Israel and a Volvo 960 in the UK. I suffered 2nd degree burns and I am house bound because I cannot wear shoes.
Reviewed June 17, 2010
Bought the car in November of 2007 with 54,000 miles. Paid extra to get Zylon and extended warranty. I am very glad we had the extended warranty since we had numerous problems with the XC90. One month after getting it it flooded from the sunroof. The dealer told us it had a cracked part in the steering column which would be around 2400.00.
This would not be covered by extended warranty since the coverage had not been in effect for 30 days. Took it to another dealer they charged me to run the computer diagnostics which came back with no problems. Then the stereo quit. I have put 2 sets of tires on since the bearings went on both sides. Then most recently the transmission light came on and the dealer that told me I needed a new steering column states new transmission at the cost of 6700. I had to trade today because I cannot keep up with the repairs. I bought Volvo because they used to have a great reputation. They should be ashamed of what they have done.
Reviewed June 4, 2010
I have had my car tied up with three different repair service companies, currently at the Volvo Dealership over the past two months. The car will not start and they cannot diagnose the problem. I am incurring more and more cost. I feel like I am chasing good money for bad.
Reviewed June 1, 2010
After the purchase of my used 2000 Volvo s80, which I was told an older lady previously owned in great condition, I started having problems with service engine light and transmission light coming on. These are sensors and codes that caused me not to be able to have my car inspected. When code lights come on, it can't be cleared. You are talking a lot of money to have it repaired. We cleared the codes and still the lights come back on a short time into driving. My transmission seems to slip between 3rd and 4th gear. Volvo knows this has been a major complaint and should stand behind the car. Other than that, I have no major complaint concerning the car. Volvo, take notice, you know there have been many many complaints over this problem. You should repair the problem for free or a reduced amount!
Reviewed May 26, 2010
I own a Volvo V70 2000 with 110,000 miles. Transmission shakes and engine sounds bad. I have a 1988 Oldsmobile Cutlass Supreme with 300,000 miles on it and it runs and shifts better than this piece of junk. Don't ever buy any Volvo.
Reviewed May 24, 2010
I was driving my 2000 Volvo S80 on 5/19/10 and had exited I-405 onto Hwy 169, heading home towards Maple Valley, when all of a sudden, I heard a very loud bang, resulting in sudden steering loss; and I heard loud squealing and saw lots of white smoke. The smoke was from the front passenger tire, which had turned outward, completely sideways at a 90-degree angle.
The car is now in no condition to be driven. The wheel damaged the frame, warp/dented the quarter panel, broke off the molding, and ripped out the CV drive or whatever that thing is that makes the wheel turn in a normal, forward direction. Also, it broke the lower control arm, messed up the brake line, struts, and who knows what else? I'm guessing that the repair costs are going to be towards the thousands, being that Volvo parts are so expensive.
Reviewed May 12, 2010
I purchased a 2001 Volvo with 70k miles on it. At 130k miles in 2/2009, I had to replace the engine, turbo and alternator. This cost $6000. Since then, I have had to replace the turbo two more times and it is again in failure. I have been told that it is unfixable. How is it that a car is unfixable?
Reviewed May 8, 2010
I purchased a 2000 Volvo S80 "luxury" sedan just last week. It has 121K miles on it so for a Volvo as it was advertised, it is still breaking in. Sure it is. The transmission has already failed within the first two weeks of driving the car. A whole book of codes come up with the check engine light. It hesitates to engage the transmission upon starting to drive and it won't switch from 3rd to 4th gear. Do not buy Volvo for even $1! Volvo is the bottomless well which needs a ton of money each month to sustain in somewhat drivable condition. Shame on Volvo makers. You charge people money for your "luxury" cars but a horse buggy would take me farther than the Volvo!
Reviewed May 4, 2010
I own a 2002 XC70. We bought it in October of 2001 as a customer courtesy car from Cherry Hill Volvo with only 7500 miles on it. They told us it was driven by dealer owner's wife. By 33,000, I complained to Keystone Volvo that the car hesitated when shifting gears and to my lay person knowledge, it felt like a transmission issue. They told us there were no problems. No codes were set off at the time. Since then, check engine light went on and replaced, among other things, throttle, oil pan, turbo, transmission, transmission control module and a sensor. We have spent $15,000 in the last couple of years on a car that is not worth, at best $10,000. Car also has a passenger air bag light on indicating that the air bag needs replacing though the car was never in a passenger side accident and the air bags have never been deployed.
We are now using a non dealer mechanic who only services Volvo and has all of the Volvo factory diagnostic equipment. Though he seems no better than the dealership as far as diagnosing and solving a problem the first time, he did fess up, when we were replacing the turbo recently, that he would recommend installing a used turbo because it is so unusual for them to go but he would never have installed a rebuilt transmission since this transmission is known to be bad!
I have an attorney interested in looking into a class action suit against Volvo for the 2001 and 2002 XC70 years. By the way, we had the transmission replaced at $64,000. I swear this car has taken years off of my life because I drive in constant fear of what will go wrong next and will my three kids be safe in the car. We have spent over $15000 on a car worth far less than that. I have driven this car for years in fear of when it will have its next problem and if it will be safe for my children.
Reviewed May 4, 2010
Purchased 2005 Volvo Xc90 program SUV off of the showroom floor. Only 3,500 miles. I have replaced the following: new brake pads, 3 sets of tires (4th is now needed), and axel gear. I have 70,000 miles on my Xc90 and have put 7,000 into this pile of what I like to call junk! Called Volvo and guess what? They said I am out of warranty (by a few thousand miles) so nothing can be done to assist with the axel gear malfunction that cost $5,000. I figured at the very least they could have given a discount on Volvo the parts. They do make those, right? This car has had the tires replaced way too many times. I suggest if you are considering purchasing a Volvo, do not! Volvo for life is a joke. They need to learn to take care of customers who spend that kind of money on a luxury SUV.
Reviewed May 4, 2010
2002 XC v-70 122,000 miles, lots of repair bills and still in seriously questionable shape. I have had very similar problems to all on this blog and then some! I am so disgusted with my car. We bought our car brand new and experienced transmission problems very, very early on. Dealers could never duplicate the problem, hmmmm.... Not while it was under warranty, of course. Never a transmission light, but serious lurching, clunking and mis-shifting (especially as the car would head down hill) violent at times. Twice now, I've had the computer reset with the new transmission updated codes and have had the transmission fully serviced-- once done at an independent Volvo 'Specialist' for about $700 and the most recent for about $400 @ the Volvo dealer. Don't ask. Ready for round 3 at the Volvo dealer, of course.
I have always taken care of this car because we planned to keep it. Volvo used to have a good reputation. Besides the much appreciated recalled fuel pump and leaky fuel tank gaskets, this car has cost me a fortune! Over the past few months, we dropped over $5000 for a new front axel (apparently a faulty, common design), bearings, bushings, CV joints, struts, strut mounts, etc. The car is only worth about $10,000, maybe. Now, the car is riding so rough (transmission wise), I think it's going to fall out. It's making a weird whirring noise I've never heard before. Lord only knows what that is. I can hardly bear to put another penny into the car. I don't know what to do. You? Thanks for your time.
Reviewed April 30, 2010
I have a 2002 Volvo S60 with 187, 000 miles. When I purchased the car, the salesman said I should get 350, 000 with no major problems as long as I maintained the car. So of course, I listed to them and got the regular service required. Now my car doesn't accelerate and hesitates and surges into gear. I was told by Volvo that they do not work on transmissions only replace them. Great service from a car company. Not only is the transmission surging into rear from 1st to 2nd but it is also dangerous.
The first time it happened, I thought someone hit me from behind, very scary. I think that Volvo should own up to this problem but the guy in the service department said he has never hear of this problem before, which I find a complete lie since there are numerous Volvo forums and quite a lot of people who complain about the same thing. Volvo is supposedly built for safety. I'm not sure that a failing transmission is safe. I will never buy another Volvo again. Volvo should recall these cars with transmission problems.
Reviewed April 23, 2010
I bought my 2004 Volvo XC90 2.5 yrs ago. Within the first two months, my heating/air conditioner compressor went out $600. Within my second year, my alarm siren went out $600. And now, today, as I was having acceleration problems, I found out my transmission is going bad $6,000. For a luxury vehicle priced at a premium, this is ridiculous. I will never buy another Volvo again. If Ford/Volvo doesn't do something about this, they will end up like Toyota. I feel like I got raped. Why invest in a car for life when it lasts for two years?
Reviewed April 22, 2010
I bought a Volvo XC90 a few months back and transmission is failing. The transmission light service came on. I took it to change the liquid and the filter and it got worst. I took it to the dealer and they told me I should have left it like that and keep driving it. That’s crazy. Now my tranny is working funny. I have to spend $3500 for repairing the tranny or $5000 for a new one.
Reviewed April 22, 2010
I received my Telephone bill from AT&T for March Statement and an additional charge was on my bill for calling a 10 15 15 800 for a Directory assistance call in the Amount of $4.99 plus a $.60 Universal Service Fund fee, and a $1.55 for Carrier Administrative Fee all total $7.28 for a call and service I never used. After I called the 1-800-433-4518 number listed to contact ILD Teleservices to dispute this but no one ever answerers it just plays music and that politely drops your call.
I became frustrated and called AT&T directly and they did say they could take the charge off, but this Company could bill me again next month and I would have to call back to get it taken off again. According to the AT&T representative this is happening a lot to people and we have no way to stop this. She further said that the company could send me and individual bill. I definitely am not going to pay these people I didn't use their service. What a scam. Someone needs to shut them down.
Reviewed April 22, 2010
I own a 2000 Volvo S80 T6. I bought this used with only 86K miles on it about 2 years ago. At 95K miles, the transmission went out on me. I was quoted $3,200-$5,400K to rebuild or replace the tranny. I only paid 8K for the car, so I felt pretty screwed because the transmission acted just fine and the car acted fine until one day when I started it and tried to go somewhere and was not able to.
After finding this out, I looked into it more and found that these cars from 2000-2004 used a 4 speed automatic GM transmission which apparently was a big failure. Volvo is not going to do anything for me or anyone who has this same issue as me. There should be a recall on these and I will never buy a Volvo again because of it. These cars are supposed to have a great reputation that is why I bought one. I have lost over $2K+ in car repairs and lost time.
Reviewed April 21, 2010
I purchased my Volvo XC-90 pre-released. I have always been told Volvos run forever. Not this one. It sits out back of my house while I drive my 11 year old Honda Accord which runs great. My warranty ran out approximately 3 months after I purchased my XC-90. About a month after, the car started to break down. I took the car to the dealer and they continued to say there was nothing they could find wrong with the vehicle. Two months ago my steering arm went out, the drivers' side window wouldn't stay up, my steering column needed replaced, and my wheel bearings started to make noise.
After spending $2,100 last week my transmission went. The shop said, "Wow, you have 70,000 miles on this car. I am surprised you haven't already needed a new transmission prior to this." I am not able to come up with over $5,000 in 2 months to fix my car that I owe 3 more years on. No car should need a new transmission at 70,000 miles. I after reading all the reports on line similar to my own I don't understand why there is not a class action filed on Volvo and/or a recall on the transmissions.
Reviewed April 9, 2010
I purchased a new 2007 Volvo XC90. I took it in for regular scheduled maintenance (52,500 miles) and noise in rear of vehicle. The Volvo service rep stated that the rear wheel bearings needed to be replaced, but they did not have the parts in stock and I would have to come back. I asked if the vehicle was safe to drive and the service rep stated that it was not a safety issue. I didn't know this at the time, but a bearing failure may cause the wheel to separate from the vehicle and/or cause a loss of steering control! Additionally, there is no way to know how many miles the bearings will go before the unit fails completely. One cannot tell by looking at it. I am furious.
Reviewed March 30, 2010
We have owned our 2002 XC70 AWD for eight years. We started to experience an ominous clunking sound when shifting gears, which was eventually accompanied by a slamming jolt upon engagement. We took the car into the dealership on several occasions while under warranty and complained about the clunking.
After spending hundreds on a diagnostic exam of the transmission, we were told by Turner Volvo that there was nothing to report. As my husband suspected, and rightly so, failure was imminent. So he took it to a transmission repair franchise that is familiar to all of us. They rolled their eyes and told us they were utterly shocked that our car reached 130K with the original transmission. They said they could see varnish in the fluid indicating damage from high heat. The bottom line is that Volvo appears to be choosing to ignore complaints like ours because we have read far too many of them for that not to be the case.
Now, if we want to keep driving the car, it is going to set us back 5K to do so. We are saving the receipts and records of our discussions with the dealer because we are sure it is only a matter of time before we are contacted to join a class action.
Reviewed March 30, 2010
I owned a brand new 2006 S60 AWD Volvo. The sun roof always leaked. Also, heavy snow fell on my hood and left an indentation, their hoods are aluminum! They replaced it but the paint job was terrible and the paint started to fade over time in the sun, you could see the mottling effect. They wouldn't cover paint in the warranty. Also, I found the steering too stiff. Now, ironically, I'm with Toyota, these car companies are terrible. Use a bicycle.
Reviewed March 19, 2010
Have three issues: We don't have a volvo dealer in Uganda and therefore cx90 can't be programmed and therefore not even a service scan can be done. While fueling, there seem to be a cut off before the car is actually filled to capacity. It has been reducing its intake gradually while it is not actually at the capacity level. Was shocked recently when my side mirror was stolen. I thought these cars were as durable as Mercedes and BMs. The thief was able to plack out the right hand mirror.
Reviewed March 9, 2010
I bought a 2004 Volvo xc90 in 2005 with 35,000miles and after two years, the transmission failed. Volvo would not repair. They recommended I go to Mr. Transmission. I went to an independent transmission shop and had it repaired at a cost of $3,200. Within a month after this repair, the engine failed. Volvo would not repair this also. I talked to upper management of Volvo of North America and she said that they had not had any reported issues with this year model.
I own 4 volvo's: 1991 740 wagon with 135,000miles, still running; 1994 940 sedan with 339,000miles, still running; 2001 v70 106,000miles, transmission slipping, oil pressure light just came on; 2004 xc90 with 116,000miles, transmission failed, engine failed, parked in garage. 1991 and 1994 are pre-Ford/Volvo cars. Don't buy a Ford/Volvo!
Reviewed March 5, 2010
On December 22nd 2009, our 2004 XC90 transmission failed. Our service engine light came on so we took it to the dealership; the same dealership that we bought the car from and took for regular services. They charged us $711 to diagnose the problem and then gave us a $10,000 estimate to repair.
Since then, I have been inquiring and everyone with a 2003 or 2004 XC90 has had their transmission replaced once or several times! I want Volvo to replace my transmission. They told us that our car was not driveable at all and the engine was falling apart. They quoted the value of our car at $1,000-2,000 in its current condition or $10,000 with repairs. That's the cost of their bill to fix it. I have since taken the car to other experts and had free estimates with a repair bill of $3600. It had cost time, stress, and I was forced to purchase a new car before I was ready.
Reviewed March 1, 2010
This is the second Volvo & wagon that I am having the same problems with. The front low beam headlight socket burns up the assembly and wiring and has to be replaced and rewired at a cost of 300. I am looking at the transmission problems people are having and I see a huge pattern. Why is the consumer paying for software updates to correct their poor engineering? The car is safe but the rest of the engineering is no better than Ford or now Toyota. I would like to know if other people have the same problem and I would have no problem in a class action against Volvo.
Reviewed Feb. 28, 2010
I am a single mom, I own a 2004 S80 Volvo, of which the transmission is failing. This the 4th Volvo I have purchased, and will be the last. I have now read enough testimonies online to know this is a common problem. Volvo should recall these cars! I have been quoted $3000 to $5000 to rebuild the thing, but from what I am reading online, that is not a permanent fix, only a temporary one. Great!
Reviewed Feb. 10, 2010
Volvo XC90--do not buy one! We bought a 2004 in 2003 and what a disaster! It only has 90k miles, the radio has never worked, I vacuumed 3 gal of water from under the front seats (sun roof drains clogged), front motor mounts have failed, thermostat has failed ($1,000), new tires every 20k miles at $250/tire, steering box gone, and mileage is 12 mpg. What a mess! And the dealer says, "That's unusual." A piece of junk--stay away!
Reviewed Feb. 9, 2010
Constantly taking car in for service for transmission issues for the last two years. Dealer always report back nothing to be found. Finally the transmission just went out. Now out of extended warranty, dealer does not want to do anything. Have a long history of paperwork about the transmission. Vovlo S80 2004. Economic can't afford to purchase another car, can't afford to replace the transmission.
Reviewed Feb. 9, 2010
I own a 2005 Volvo XC90 vehicle. The vehicle had started to develop problems with the steering. After a long checkup, the mechanic had advised me that the steering gear is not functioning properly. He said that this is very unusual and that Volvo should have a recall as this type of malfunction is not safe and should never happen. I have called Volvo about this and they had just told me that they don't have a recall currently and that there is nothing they can do to help me. Please help.
Reviewed Feb. 5, 2010
I need to warn others about the issues we have had with our 2003 Volvo XC90. It is in the shop again and again and my family has put thousands of dollars into this car we thought would last much longer. We had to have a new transmission at 40,000 and now again at 83,000. There is a problem with the transmissions and rather than recall them like Toyota does, they would rather wait for people to bring them home and hope they don't make a fuss about it. On the freeway, the car suddenly pops out of gear. I have replaced too many things to name in that car. I can't sell it because I'm upside down with all the money I've put into it. Honestly, I wouldn't feel right about selling this car to anyone. I will never buy another Volvo. My husband works hard for me to be home with my three little kids and it has been hard to see him have to dump money into this car and still feel his family is not safe. It has been a huge struggle for us. I'm talking thousands of dollars!
Reviewed Jan. 25, 2010
The transmission on my 2004 S80 was newly replaced at approximately 80,000 miles. It now how has 151,000 and the same problem has occurred; slipping gears, transmission sticking in neutral from a dead stop then slams into gear. Essentially, I have the same complaints that everybody else with this junk model mentions. Apparently, the same issues have been going on since the late 1990's and Ford continues to put out the same problem offering no relief to their customers. This is the 3rd and last Volvo I've owned. Ford Motor Company will never see another dollar from me!
Reviewed Jan. 12, 2010
XC90 is the worst vehicle I have ever owned. Oil is now leaking from somewhere. The dealer says that I need a new engine, at a cost of $11,000. The truck is 5 years old. If anyone wants it, you can have it for free!
Reviewed Jan. 10, 2010
I am highly disappointed in the quality of my 2004 Volvo XC90. What happen to "Volvo for Life"? It has given me more problems than I can handle. I will never buy another Volvo again. I have had 2 transmission in 16 months. I am now trying to trade my Volvo in for a car with less headache.
Reviewed Jan. 2, 2010
Well, I bought a 2001 used Volvo three and a half years ago. I have only put 20,000 on it. I had to replace the radiator this past summer. At that time, and the 90,000 mile inspection, I told the shop it shudders when it changes gears and could they take a look. Nothing reported back to me. I got the bad news about the transmission at the end of the year. Dealer said it would be $5100 and a transmission shop said $4500. I don't understand how this is not common knowledge among Volvo repair shops so they'd be looking out for it before the entire transmission is dead.
Reviewed Dec. 21, 2009
I own two S80 Volvos year 2000. Both have the same problem - the steering rack, ABS module, throttle body, and finally the transmission stuck in OD. Can someone help? I think Volvo should buy these junks back.
Reviewed Dec. 11, 2009
In 2003, I purchased a new 2004 XC90 from Weaver Brothers Volvo. Within a month of its purchase, I was going back to the dealership with problems. It has been like that the whole time. In June 2008, with 107,000 miles, the transmission goes out. I have never towed anything with the car! Because it is a faulty part, they did supply the part, but I had to pay for the labor! I didn't think that was right - consumer shouldn't have to pay anything on a faulty. Well, 18 months and 33,000 miles later, the transmission needs replacing again! Still, they will not pay for the labor! I refuse to pay this! This is ridiculous! The car has been a complete lemon since day one.
Reviewed Nov. 18, 2009
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I am 8 months pregnant, and I have a Volvo V70 1999. I purchased this car used from a small dealership in Stratford, CT. 2 months after I bought this car, it began to jerk and not accelerate pass 40 on a parkway or 25 on the main roads, and a light turned on "ETS." I contacted Volvo after slapping my self for not buying it used. Volvo then explained to me how much it would cost to get it fixed, which was $1000 just for parts, not labor.
I then spoke with my husband and have seen what he thought. We did a little research and discovered the ETM recall on the internet. So we called back, and Steve at Volvo told me the car has already been treated for that problem and it will have to be paid for. So, I then sucked it up and brought it to a mechanic and asked if there might be something else wrong. The mechanic said no and decided on his own to call Volvo without knowing I had done this already. Steve then told my mechanic (who, of course, is a man) that the ETS sensor will and can be replaced for no charge because the car is not over 200,000 miles and it has not been 10 years since the car was first seen.
Once my mechanic informed me of this change, I then brought the car to Volvo. When I was there, Bill, the manager of the Service Department, explained to me that this would take a while, as they would need the part shipped from Sweden. I explained to him that as long as it gets fixed, I would wait. Boy, was I wrong for saying that. My car was there for 3 months before I went and picked it up, and it still is not fixed. According to Bill, the piece still has not arrived!
I then asked to speak to a manager, and of course, he was not in at that time. I stalked the guy by calling every other day to see if he was there. My husband is upset. I then stopped calling two weeks ago. I called today. If it was not for my husband, I would not have spoken to Joe, the district manager today. Joe then explained to me that Steve was incorrect in telling my mechanic that it would be fixed free of charge and that the software cannot be reloaded on the computer for this model. He was also sure that it was not the ETS that has failed but the fuses might just need to be changed if the light would not go out.
Reviewed Aug. 26, 2009
I bought a 2005 Volvo XC 70 in January of 2009. I bought it thinking that it was an upgrade from my SAAB that had 188k on it and never had a problem. This car started having electrical problems in March of 2009. Gauges were flashing for no reason. Then, it stopped and I didn’t do anything as I wasn’t aware of Volvo quirks. In June of 2009 the windows randomly went down when I started the car and the airbag light went on; wipers were randomly wiping, so I took it to the dealer for diagnosis. They told me it’s a bad CEM and would cost approximately $2500.00 to fix. I called Volvo and they are aware of the problem as a tech note was issued but they wouldn’t do anything about it. I’ve had the car almost fixed (but still won’t pass inspection) to the tune of $1350.00. Still needs a washer motor. Neither the dealer I bought it from nor Volvo wants to pay for this repair which is up to $1350.00 plus the original diagnosis of $200.00
Reviewed July 14, 2009
My 1999 Volvo C70 convertible was having problem with the ABS light and stuff going on and off. When I took it to Smythe Volvo, they charged me $160 for inspection and then they called me to tell me that my car needed a new ABS module that will cost me $965 + tax. They won't adjust the inspection charges into this cost. Come on, I am not new to car service. But anyway, I found out that Volvo is known for its ABS module failure but they won't do anything about it. I am planning to write them in this regard. I was charged $1,200 for a very common problem in Volvos: Bad ABS. Very stressful due to the economic impact.
Reviewed June 23, 2009
The Volvo Penta outdrive on our boat was defective and had to be replaced. To do this, the boat was hauled out of the water and put on blocks. It took four weeks to get the authorization to replace the outdrive and get the outdrive here. In addition to putting our lives in danger and denying us the use of our boat for four weeks, we had to pay the boat yard fee of $1,869.00. The dealer in Juneau told us that Volvo pays for a haul out and yard fees, but when I called Volvo, I was told in no uncertain terms that Volvo would not pay for any of that. I don't think it is right to make us pay to replace their defective product.
Reviewed June 21, 2009
The Volvo "check engine" light keeps coming on. Then, it would go out. The car just "died" on the street. My teenage daughter drives it. It’s a 2001 Volvo S60. I purchased it for "safety", but I am concerned that it's going to be a money pit. It only has 67,000 mi. I drive a Toyota Sequoia with 140,000 miles on it. I just drove over 700 mi. in a 95-degree heat. No problem at all! I am concerned. Should I sell the Volvo? In this difficult economic time, I don't want another car payment! What to do?
Reviewed June 12, 2009
I purchased a brand new 2007 Volvo S40 from a military overseas dealership in Seoul, Korea last 2007. The vehicle is still under warranty and Volvo is refusing to replace the defective parts. The driver's front rim is a defective rim that was placed on this vehicle at the point of manufacturing. The customer rep conferred with her region manager and they are saying exactly what I am saying, which is the rim has been painted to cover up its obvious defect. Now, Volvo is refusing to own up to its responsibility or more so, has committed fraud in placing used parts on a new car.
Reviewed June 5, 2009
I bought my S40 in 11/07. In 6/2/09, the car made a horrible noise on the highway. I had it towed to the dealer who told me that the #2 cylinder had gone bad and I was over my 50,000 mile warranty by 4,000 miles. A year in a half old car should not need a new engine after a year in a half and I can’t locate every receipt for oil changes, but I find the last one and now in order to get my car back, I will have to give them $8,400 for a new engine. I have an Altima with 200,000 miles and never had a problem with it at all. What does this say for that dealership and the craftsmanship of Volvo? Seriously, if I had known that after 50,000 miles I would have to put in a new engine, I would never had bought the car.
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Reviewed April 21, 2009
At approximately 80,000km, the transmission on my 1999 Volvo S80 started to slip. The message center in the car showed "Transmission Service Urgent." I contacted Volvo Canada about assisting me with the $5,000.00+ cost to repair the transmission. A supervisor from customer relations got back to me saying, "We have reviewed your file for any recalls, service campaigns or extended warranties that may provide reimbursement for the transmission replacement and found none outstanding. For this reason, we cannot meet your request for assistance."
Volvo does not seem to think they should be responsible for defective transmissions in their 1999 S80 vehicles. I am a long time Volvo owner and must say after this experience, I will no longer be buying another Volvo and will be looking at one of the Japanese luxury brands in the near future. No wonder the Japanese brands are doing well and continue to garner increased sales in the marketplace. Pity, I really did like the Volvo and its perceived safety record. But what's the point if they won't take responsibility for their obviously defective transmissions?
They have lost me as a loyal customer and I can see their demise in the future, especially in the current economic turmoil and their failure to fix what they know has been a problem. Customer satisfaction is what will drive our future economies, and those companies that are complacent will go the way of the dinosaur.
Reviewed March 20, 2009
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This is to let you know that I will never buy another Volvo because of repair costs that I have encountered in the past 6 months on our XC90. This is our 5th Volvo but the first we bought new in Feb. 2003. It only has 75k on it and we have spent almost $1900.00 in repairs on both rear wheels because of malfunctions of calipers, etc. that then fouled up other things. This is ridiculous! Each of our previous 4 Volvos were bought used beginning in 1986 with about 20k on each and were driven in excess of 150k each without having to put the kind of money into repairs that we have had to with the XC90.
I can't tell you how ** I am about this. I suspect that because this was the first model year that some quirks have become known that isn't being shared with the public. I swore by your cars in the past and frequently encouraged others to buy. I won't do it any longer. At this point, I will suck up whatever repairs will keep it going for the next year and when my wife wants to replace the XC90, we'll go to Toyota for their equivalent. I'm sure my impact on your company financially can't even be considered a drop in the bucket and this will probably be ignored but I wanted you to know that a loyal consumer is fed up. This may not have been the way to let you know of my irritation but I thought that your lawyers would pass this on to any and all who want to know why loyalty may be waning.
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My 2004 volvo xc90 just had a new transmission after 49,000 mile!! This is crazy.
Reviewed Nov. 4, 2008
I have a 2005 Volvo S40. On Saturday, November 1, 2008, I was driving it on the interstate, when I noticed that the heater was not working. After I noticed the heater not working, the car would not accelerate and then all of the instrument panel lights came on. I pulled over to the side of the interstate and the car started to smoke. It was towed to the dealership and I was told that I needed a new engine. I asked why there were no indicator lights that came on prior to the car dying and the service tech told me that the lights don't always come on. They want to charge me $11k to fix the car when there was nothing I could do to prevent the problem because no lights came on. My extended warranty expired 11 miles ago and they will not pay for it because of that. I am stuck with a car that needs $11k in repairs and is only worth about $13k.
Reviewed Nov. 3, 2008
Three weeks ago, we were driving on a busy highway when the engine on my 2005 Volvo S40 stopped. We were lucky enough not to have been hit. Others may not be so lucky, which is why I'd like to share this story. Let me first say that I love this car. I love the way it looks, drives, and it's cost-effective on gas and up until now, I had all intentions of purchasing this vehicle when the lease was up.
The car was brought to the nearest dealer, who assessed the vehicle and stated that it looked like the timing belt was broken, but they needed to open up the engine to take a better look. This process alone would cost $650-$800, since the car is at 85K miles. Drivetrain warranty on new Volvo's is only 50K. We decided to have it towed to our normal Volvo service dealer since we were more familiar with them. Both Volvo Service dealers stated that they had never seen such damage on a newer S40, and were very surprised at this.
Once we gave the approval to look further, they found that a drive belt was missing, timing belt broken, a severe oil leak had occurred, and pistons and valves and the top of the engine all needed replacing. Total estimate was $5000. The type of engine on the s40's is an "all-encasing" engine, so all these parts were encased in the engine. If they were encased, where was the missing drive belt? Shouldn't it be contained in the engine still? When we looked up the normal replacement time for the drive & timing belts in the owners manual, it was at 125K. Our maintenance record on this car is very good. We did not do a scheduled 50K maintenance, however we did every oil change needed each 7500 miles as recommended by Volvo. We were within the normal range to do the 75000 maintenance as well. In neither of these scheduled maintenance as recommended by Volvo, did Volvo do any maintenance to the drive or timing belts.
We called Volvo USA immediately to voice our concern. They said they would open up a "ticket". Once the dealer called Volvo, Volvo sent someone out to assess the damage to the vehicle. A week later, the Volvo representative assessed the damage and stated since we had not done the 50K and 75K maintenance (although we did do an oil change and maintenance only 5000 miles ago), that we were at fault for the damage, and they would not provide any assistance or reimbursement to us.
The dealer gave us a 10% discount, however charged us $100 an hour for labor, which ended up being most of the cost. The dealer refused to give us a loaner, stating if we wanted a car to use, we could use their discount at Enterprise to rent a car. After Volvo assessed the vehicle, they decided they would rent a car for us, for the 2 days it would then take them to fix it. I was without my car for 3 weeks, and they gave me a rental car at no charge for 2 days.
I went to pick up the car, and noticed a foul smell in the car. I looked for the cause of the smell for a half hour. I only noticed that the floorboard was wet under the driver side seat. I drove the car away because the dealer was closed when I was finally done trying to find the smell. I didn't drive 30 miles when the check engine light came on. The dealer was closed for the weekend, so I dropped it off the following day so they could look at it on Monday morning. They called around 10 AM on Monday morning to let me know that they needed to "snap something into place" and then the check engine light went off. I have yet to find the cause of the foul smell and by reading a bunch of other consumer complaints, I am concerned this may be an issue with the air conditioning vents leaking and causing mold.
I am beyond disgusted with Volvo at this point. I have had several other issues with this car, but since this was the most appalling, I decided to share this story. The worst part of it all was that the dealer acted as though I should thank them profusely for providing me with a rental car for 2 days (out of 3 weeks without a car) and a 10% discount. The state of the federal economy is in distress. I just lost over $25K on my 401K, and now I had to give my "emergency funds" to Volvo to fix an issue that never should have occurred in the first place. Many friends and family members have asked why I don't just give the car back to the leasing company broken. Well, we can't. We signed a lease agreement stating they would get the car back in the same condition it was leased to us in. Volvo wouldn't even work with us to get us into a new vehicle instead. We only have 6 months remaining on the lease.
Reviewed Oct. 24, 2008
My wife and I bought a 2004 XC90 T6 with 30000 miles on it. We have 58000 miles on it now and we were just informed that we need a need new transmission. After doing some research online on the Volvo forums I was upset with all of the others who have had exactly the same problem we just encountered!! There is no way in this day and age that a high end vehicle let alone any vehicle for that matter that a transmission will not last 30-40-50000 miles!!! There needs to be a class action lawsuit or recall or something that can be done about this situation!
Reviewed Oct. 16, 2008
I have a 2002 Volvo V70XC. I have complained for years about hesitations at gear shifting and told Keystone Volvo service that I felt it was a transmission issue. Last winter I was in a relatively minor car accident. Upon picking up my car from the auto body shop, the no oil pressure light came on. I replaced the whole oil pan. They said it was totally black with metallic sludge. Since then the transmission problems are increasingly bad and it appears as though Volvo completely knows of the faulty transmission. Neither my dealer nor Volvo has admitted the problem that I began complaining about while under warranty. The car does not drive properly, may become dangerous to drive and will cost almost $5,000 to fix, if it can even be fixed properly.
Reviewed Oct. 10, 2008
My Volvo, a 2001 V70 wagon Cross Country, has continually needed repairs, and has been in the shop approximately every 4 months since purchasing this mess of a car in 2005. Volvo has been my second Hurricane Katrina. Now, after a lot of time and money on a car with only 68,000 miles, it needs a new transmission which will cost about 4500.00. After reading on the internet about all the people who tried a new transmission and then needed another one or the problem didn't even go away, I will not fix this car because I don't believe Volvo knows what to do and just keeps telling you to bring it in to do more ineffective things to it. I tried to have another transmission co. rebuild a transmission but they can't make the bucking stop either. This seems to be the same issue so many others are experiencing.
I hate this car and the Volvo Co. I really believe that this is a manufacturer's defect and Volvo needs to be sued although I don't think they care. I am trying to have a home to live in with my 5 and six year old and don't have time to be ripped off by this greedy company.
Reviewed Sept. 30, 2008
My car(Volvo C-70) caught fire on Sunday Sept.28 while parked. Had not been moved since 7:oo pm the eveing before the fire. It was burned completely out. Engine was not touched. Fire Marshall investigator stated that the fire was due to faulty wiring in the dash.
The car needless to say, is totaled. Is volvo responsible for the total loss of this car?
Reviewed Sept. 24, 2008
I have a 2001 Volvo S80. I've had it in the shop several times because of a whining noise upon acceleration. I had the extended warranty...which is now 9 months expired. They kept telling me that the computer couldn't find anything wrong. Now the noise is worse and the transmission is starting to have problems. My son went to accelerate and it wouldn't switch out of first gear until the RPM's revved up.
We've had it in because the tail light keep going out..all they do is wiggle it and say nothing's wrong. A few days later....it's broke again. I'm sure that there are big problems, but I bet Volvo won't do anything about it after reading this forum. I want to get rid of it!
Reviewed Sept. 22, 2008
A couple of weeks ago and the car just idled and came to a complete stop. When I turned the car back on the Check Coolant Light came on. I tried to get the car to safer place and then the car started blowing smoke and came to a complete stop. I was unable to get it started back that time. I got the car towed to a local Volvo Dealer and was told that the Water Pump Failed and Radiator was leaking which ended up causing my Engine to go out. Volvo was trying to charge me $11,500 for this car. That was a rediculous amount and I was definitely unable to pay that. I then had the car towed to a local dealer and when they inspected the car they also said it was a Water Pump Failure. The local mechanic ended up charging me $3,500 for the damages, but this was still too much.
I have not had this car long enough for this kind of mechanical failure. I have a 2002 S60 with about 80,000 Miles. There were no indicator lights on telling me that the coolant was leaking and there was also no leaking on the ground below the car, before the car failed. I hope to get reimbursed the $3500 for the damages caused by a Defective Volvo Part. At this point, I stand with all of the other Volvo Car Customers and regret buying the Volvo I have.
I ended up having to borrow the money to pay the $3,500 to get my car back on the road. Since that time I have been advise of 2 other recalls, 1 for the Throttle/Uneven Idling and one for the Fuel Pump leaking. I am put in a bad situation with having to pay back $3500 that I did not and do not have. I am a sigle female and live alone. I was already having financial hardship before the situation with this Volvo and now that the car cost me all this money I am in an even worse financial bind. What ever can be done to assist me with getting reimbursed the $3500, due to the Defective Volvo parts, I would greatly appreciate it.
Reviewed Sept. 19, 2008
I'm,protesting a vehicle condition report on a Volvo XC-90 which i'm returning.According to my serving dealer the tires that came with the vehicle were not the best choise.I was forced to purchase 4 news after 17,000 miles. Now I'm returning the vehicle and they want me to pay for 2 additional tires at a cost of $220.00.They are also charging me .20Cents per mile for an additional 2,000 miles. It does not make since. If I did not go over the mileage then the car's tires would have passed the inspection.How can they attempt to charge me for both expenses. Summary: The car has 38,000 miles on tires that should have lasted 80,000 miles.The deal confirmed the problem with the tires.What can be done here to arbitrate these charges.
Reviewed Sept. 18, 2008
Several things: This is my first Volvo, it is a V-50, 2005. I was nervous about having a car I know nothing about. I have had this vehicle for two and a half months, bought used with 33,000 miles on it. My beloved '03 Camry was totalled in an accident. I had no choice in aquiring this vehicle because of extenuating circumstances with my insurance Co.(GMAC). A small used car lot, taht had the Volvo, said it was still under warranty and to take it to the Volvo Dealership (Family Owned. I set an appointment, when I arrived was asked to sit in the showroom; no other place exists for the customer. Robert came out to me later and said where is your Wheel Lock Key? I was dumbfounded! I had no idea there were wheel locks on the car! No key exsisted after searching! He ordered replacement lug studs for the wheels, and sent me to a Michellin Tire Company to have the locks removed mechanically, as there was no other solution, or so he thought. I went there and for 30 plus minutes a hulking Neanderthal tried to remove one left front lock, he cracked and broke the center hub seal Volvo, and came in sweating saying he could not remove it! I went out to the shop and looked at my car; I saw he had also damaged the alloy rims, gouging them. They were talking of welding a release to get it off! I said no way, I done with this and left. Over the weekend, I went on-line, after hours of research, using the words tamper proof I located how I could solve this dilemma! It turns out this is a standard part on all Volvos especially in Europe! The Dealers here and in Orlando don't even know that this exists, how to service the issue when the key disappears; nor, how to give basic Quality Toyota Service. I found that the manufacturer 'McGard' retails and services this special, high quality, made in Germany, patented, High-Grade steel, Lock. They sent me a new key, and replacement lock made especially for me in Germany, after I sent them via e-mail, digital photos of the damaged lock-nut, the rear one and had the new lock-nut custom made in a week! They sent the tools, the Cobalt Steel Drill bits, special steel guides, and instructions of how to remove the damaged Nut! Gratis!! How about that for Service? The Volvo Dealer here, still insists this is added on after factory, and he has no way of knowing how to deal with it. He went on to say I called him a 'Liar'! I did not and told him so, he is just Stupid! He prefers to not learn something new about his product he sells and services, he just wants to be right in his mind only. Meds would help him. He also insisted I call an 800 number to get the 'Volvo V-50 Owners Manual', as none came with the car; the car also has only one key. I called the number he had insisted only I could call, to order the manual, over three weeks ago; nothing had come as of 9/17/2008. I called the order desk to find out where my order was, I had given them my M C Credit Card, they would not take Discover. I was told: Oh we forgot and shoved your order to the back, I can get it to you now, in two days! I called Customer Service at Volvo to complain about all the above, and mentioned the Manual situation. I was told to hold for a minute, and she came back and said we have extras, we will send you one at no charge. The previous order was over $55.00 with shipping! I still need extra keys, as I have only one, and I am terrified if I loose it I will have so much expense, which I cannot afford! I have called around for replacing with a standard key, and that is a whole different chapter. The Volvo dealership here, could have cheerfully offered me a replacement manual, and followed up on the Key Lock as well, doing exactly what I did. He chose to make my life miserable and difficult; there is no sense of customer service whatsoever in this facility! Robert is a TOTAl IDIOT!
I have now removed the Lock-nut, using my Milwaukee Drill. I will go to a different tire store to have the wheels taken care of, as I do not trust his buddy at Michellin. Maybe I will go to Toyota, I know they will take care of me and my car! I am now alarmed after reading all the disasters consumers have experienced owning Volvos. I realize now, I need to go to Orlando to a different Dealer to keep my car from being damaged any further, on purpose. As of now I have several new scratches in the paint, and chipped paint on the driver's door frame from opening into something. It was not like that till I took it to the Dealer. I spoke to at least six consumers in the last few weeks, who had gone to this Dealer thinking to buy a Volvo. Suffice to say it didn't occur! One is the local Public Defender, she said she was so disappointed with their curt, offhand customer service or lack of it, she bought elsewhere, not a Volvo. Another friend of mine in Colorado who use to live here, said oh God don't go to the Volvo Dealer on Mason they are horrible! Now I just learned this week, that my warranty will run out this October, this guy never brought it up. I learned from Volvo Customer Service, this week, that I need to get an extended warranty. I was told to go to Orlando and shop for it there, as I would probably get A Better Deal! Now I worry I have bought a car that will drain me, falling apart over time, and cause me so much stress, as things seem to detoriate on all Volvo Products. It seems to be the way manufacturer has evolved, not just a few cars but every model, year, and issue. I am very sad, and unhappy to read the lengthy compaints, shoddy service, crappy construction, and nothing positive! I had been a Loyal Toyota Customer for over 22 years, this is not going to happen with Volvo! When I can afford to I will trade this car in on another Toyota Product! They take care of you Cheerfully, and responsibly! This situation has overwhelmed my time, spirit and engery, to solve all these problems, caused me severe strain and stress, cost me time, gas running from one place to another, and was totally unnecessary. I believe I was being punished because I did not buy the car from the local dealership. Robert, even forgot my name and who I was after spending over $250 on a tune-up for 30,000 miles warranty. He had ordered my replacement parts, charged me for them and I had paid for them. I walked into the shop and he said, Oh I am glad you stopped by I forgot your name, and phone number, but here are your parts. He handed me a little plastic bag, holding it by the top as if it had Dog 'do-do' in it, to me. Previously I had spoke to him at length, spent several hours in the dealership waiting for the outcome of the 30K check-up. When they were done I wrote a personal check, with my contact information on it! Plus I had called and left my name and number when I first set up my preliminary appointment! Two weeks after that, my car was not cooling properly, it had not worked well since I bought it, the Dealer where I bought it said it worked. So I went back to this Volvo guy, not my favorite thing to do, and said I think it is sticking, or something is disconnected it does not hold to cool. He had it put in the Shop and came to me later to say the Battery was not holding a charge, was defective, and they would replace it as it was still under warranty! I have no idea what is under warranty with this car, evidently it is under lock and key in Nevada! When this vehicle falls apart on me in the future I worry; as I feel abandoned early on by this Dealership! This is not good, I dread dealing anymore with these kooks, five brothers; they don't seem to know or care about how to capture business, muchless repeat business! Beware, be forwarned, this outfit could care less about their Customer Base! They have no idea what P.R. is, how much business they have chased away, and how you only get one reputation!
Reviewed Sept. 17, 2008
My car was towed Monday, September 15, 2008 to Bay Ridge Volvo. As of today Wednesday, September 17, 2008 no one called me to advise me of the status of my car. I called today and spoke to Ms. Brittany, every question I asked her was I do not know, her manager will call me. Her manager Ms. Regina called me back, and she told me that they are now bringing the car into the shop for diagnostics. She will get back to me when she gets a report. I have been driving Volvos for the last twelve years. I do not think it is fair that I need to wait two days and then complain, for someone to get back to me with the status of my car.
Volvo Company Information
- Company Name:
- Volvo Penta
- Company Type:
- Public
- Year Founded:
- 1868
- Website:
- www.volvopenta.com
