uShip Reviews

4,903,277reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About uShip

uShip is an open marketplace for automotive and motorcycle transport, furniture delivery, household moves and other large and bulky shipping needs. You can use its site to list your transport needs, collect bids and choose a transportation service provider to complete your move. You can handle communication and payments through the uShip mobile app and get status updates when your shipment is picked up and delivered.

Pros
  • Can choose your own shipper
  • Many shipping options
  • Tracking available
  • Educational materials provided
Cons
  • Not a direct carrier

uShip Reviews

Filter by Rating

  • (190)
  • (10)
  • (5)
  • (4)
  • (68)

Popular Mentions

    How do I know I can trust these reviews about uShip?
    • 4,903,277 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about uShip?
    • 4,903,277 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 35 - 235
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 16, 2025

    Absolutely amazing, so easy to set up an account and upload it. The information of what you want to shift. I got an excellent prize and dispatch kept me apprised at every step of the way the driver was so kind in helping me load the vehicle. And the delivery happened 3 days early, which was amazing. I hope we know that customer service like this is rare, beautiful. These days and I hope if you ship anything that you call this company.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Beth,

    Thank you for your review. We're glad you had an excellent experience, and we look forward to working with you again in the future.

    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed July 4, 2025

    I went to Uship thinking it might help get a reasonable cost for shipment of an 11,550 pound skid steer to Hawaii from Indiana. I ended up not using them and paid for the directly these amounts: Trucking to the West Coast from Indiana was $3,300 including broker fee and no cost for insurance on load. Shipment cost for ocean transport from Port of San Diego to Hilo through Pasha lines was $4250. For trucking the load by a very reputable local firm from the port of Hilo to my home, $350, So my total cost door to door was $7,900. By contrast ll of of the bids were well above that in the mid $20,000 and up to 27,000 range. Here is an example from a recent email. "$26,999. from CPL Logistics." In short my experience was a complete waste of my time and I would never use USHIP again.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jerry,

    I'm sorry the carriers who bid on your shipment were not in the price range you were looking for. We appreciate your feedback and will pass it to our product team.

    Staff

    Reviewed July 3, 2025

    I am very pleased with this excellent shipping experience. I highly recommend uShip. Pick by Zaberman. Was professional and timely. Delivery was within the state dates. Item was delivered in excellent condition.

    Thanks for your vote!
    uShip
    Response from uShip
    Hi Rodney,

    We're so happy you had a great experience! We look forward to working with you again in the future.

    Profile pic of the author.
    Verified purchase
    TechPriceStaffRatesTimelinessHonesty & Transparency

    Reviewed July 3, 2025

    Great service! Easy and professional. Named my price and got a contract the same day. Better pricing than ANY other site! Upfront, honest, inexpensive, and worry free. Alan the owner of 2A Transportation was incredible, kind, professional, and a class A mover! Great experience.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Ray,

    Thank you for your review! We're so glad you were able to find a great transporter for a more affordable price than traditional shipping companies. We look forward to working with you again in the future.

    StaffTransparency

    Reviewed July 1, 2025

    I have used Uship twice now and I would not use any other method. It is transparent and professional. The furniture I needed to move were family heirlooms and the movers were wonderful! I am a repeat customer and recommend them highly!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Patricia,

    Thank you for your recommendation! We're happy to be your go-to marketplace for safe, reliable transportation for all your shipping needs. We look forward to working with you again.

    CoverageRefunds & PayoutsStaff

    Reviewed June 26, 2025

    We had a small shipment of furniture between Bellingham, WA and LA, CA. Several offers came in, starting at the high side. I finally found 2 for 1/2 the amount of the 1st offers and settled on one. The driver was easy to work with and communicated well. The package was delivered in less than a week after pickup (the driver shrink wrapped and covered the items with a tarp, so it was unnecessary to pay for wrapping) and arrived in great shape. I would use USHIP again.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your review! We're glad the carrier you matched with on uShip delivered your shipment with care. We look forward to working with you again in the future.

    PricePunctuality & Speed

    Reviewed June 14, 2025

    Good exposure to options for shipping....I used uShip now for several years and if you're not in a hurry eventually you will get a good deal. But some are definitely giving you premium quote.but like I said you can get a good deal if you have time to wait

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Howard,

    Thank you for your review and continued use of our services. We look forward to helping you ship your big and bulky items for many years to come.

    Customer ServiceTechPriceEase of UseRates

    Reviewed June 11, 2025

    Great concept and easy to use. Best way to move your "stuff" across the country (long or short distances). My experiences with the contracted shipping partners has been great! Good communication & Great prices.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Paul,

    Thank you for your kind words. We're happy to move any of your "stuff" anytime!

    PriceStaffTransparencyCommunication

    Reviewed June 11, 2025

    I had my 2 motorcycles shipped from New York to Wyoming. This was my first time using UShip and I will 100% use it again. The quote was inexpensive and the driver was wonderful. He kept me updated and communicated so well. What a great experience!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Karlee,

    Thank you for your feedback! Glad to see your motorcycles were transported with care from NY → WY. We hope to work with you again in the future.

    Reviewed June 11, 2025

    This team was not the lowest bid but their feedback is what made me choose them. They went above and beyond to get my backhoe to Maine. Highly recommend! They arrived on time, loaded and unloaded without issue.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Bobbi,

    Thank you for your review! We're glad you were able to find the right carrier to get your heavy equipment delivered safely. We look forward to working with you again in the future.

    Customer ServiceSales & MarketingStaffBilling

    Reviewed June 11, 2025

    I made a phone purchase at a retail outlet store and the company did not do delivery. I was recommended UShip by the salesperson and gave it a try. Simple process and step by step completed delivery to my home. Juan delivered on time, no damage, and the payment was handled safely. I will use UShip again.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Kris,

    Thank you for taking the time to share your experience! We're happy to hear that your shipment was delivered with care. We look forward to working with you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2025

    Very disappointed in my experience with U-Ship. We hired a shipper who supposedly had a 5-star review history to move a king size bed for us. He committed to a particular pickup day, then after multiple days of delays, he canceled pickup completely on the day he was supposed to finally pick up. Making matters worse, U-Ship customer service was not helpful. They told me they do not guarantee their product, and if a shipper cancels on us at the last minute and forces us to scramble to find backup options, that's our problem and not theirs. Because U-Ship does not guarantee their product, I will not be using them again.

    Thanks for your vote!
    uShip
    Response from uShip

    We're sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers and choose who they want to work with.

    It looks like you were in contact with our support team, but if you would like to discuss anything further, please email support@uship.com.

    Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    Rates

    Reviewed May 31, 2025

    I highly recommend uShip for anyone needing to ship an item to another area of the country. Within an hour of creating my account and writing up my item to ship, I had several companies interested. Uship provided a very secure platform to communicate with the bidders and to transfer funds when service was delivered.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Bonnie,

    Thank you for your recommendation! We're glad you found our site useful, and we look forward to shipping your big and bulky items again in the future.

    Customer ServicePriceStaffRates

    Reviewed May 30, 2025

    Seller on Facebook marketplace recommend uShip. As previous reviews, I had a lot of anxiety purchasing a previously owned sofa 3 states away, and having it shipped as well. Seller highly recommended uShip. I immediately received about 5 delivery offers. Read reviews and choose KGM LLC. Full communication every step of the way. Price was great! Shipper was highly professional. Looking forward to recommend uShip to my customers.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Barbara,

    Thank you for your recommendation! We're so glad you had an excellent experience with uShip and your carrier. We look forward to working with you again in the future.

    Tech

    Reviewed May 27, 2025

    I would advise any consumer to avoid purchasing the uShip Protection Plan. After a piece of furniture was damaged in transit, my Protection Plan was useless. First, I was not sent a detailed list of "exclusions" related to the plan due to an internet problem on the company website. I was told that my policy would not be honored due to a detail that I was not aware of when I signed the documentation because I did not receive the full contract. Secondly, I was asked to send in a large volume of information TWICE about my case (so that the case could be resolved) only to have my case denied. I am now seeing so many complaints on line about the uShip Protection Plan. I wish I had seen these reviews earlier.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Lori,

    Thank you for providing this feedback. We're sorry to hear about your experience and that you haven't reached a satisfactory resolution with your protection plan. If you would like to discuss your UPP further, please reach out to your designated case manager, whose contact details are available in the Protection Product Case email.

    If there is anything further you'd like to address, please contact our support team at support@uship.com or 800-698-7447.

    Punctuality & Speed

    Reviewed May 22, 2025

    I was extremely pleased with the Uship experience connecting me with SnJ transport who picked up my small shipping needs and brought to my location two weeks later just as had been communicated. I highly recommend them.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Sandi,

    Thank you for your recommendation! We're glad you had a great experience with the carrier you matched with on uShip, and we look forward to working with you again in the future.

    PriceStaffRatesTransparency

    Reviewed May 12, 2025

    They were awesome start to finish; communicative, transparent, professional, reasonably priced; WAY less than renting a truck. Sam at Affordable Movers made everything so simple and was respectful of and careful with my possessions.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Lea,

    Thank you for your review! It's great to hear you saved some money and found a fantastic transporter with uShip. We look forward to working with you again in the future.

    Staff

    Reviewed May 11, 2025

    Everything was handled in a good way. The towing service in an excellent fashion. The person doing the haul kept me posted to progress all along the way. When he arrived he helped us launch the boat and made sure everything was working.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your review! We're glad you found an excellent carrier to transport your boat safely, and we look forward to working with you again in the future.

    Customer ServicePriceStaffEase of UseRates

    Reviewed May 6, 2025

    uShip was very easy to use. It gave me many offers and options, and I even received a phone call from a representative who guided me in my choice, and who also made a deal with one of the shippers for a better price. When I chose the carrier, then the communication was good and the job was done on time and efficiently.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your review! We're glad you were able to find a better price by shipping your car with uShip. We look forward to working with you again in the future.

    Billing

    Reviewed May 3, 2025

    Having just lost $700 using Shiply, I very much appreciate uShip making sure that I am satisfied before they released the payment. I had 4 prior uShip shipments and I should have never ventured away. Shiply just said "Sorry, the company we set you up with was a scammer."

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Collis,

    Thank you for the review! We're glad to have beaten out our competitor and look forward to continuing to be your go-to shipping marketplace.

    PriceStaffRates

    Reviewed April 28, 2025

    I've used uShip on at least four separate occasions and consistently I've had great experiences. Some shipments were local, but others were ~7 hours away and every team I've used has been professional, timely, and fairly priced. I'd recommend uShip to anyone needing to ship things nationally.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your great feedback! We’re glad to hear you’ve had positive experiences with uShip for both local and long-distance shipments. Your recommendation means a lot to us, and we look forward to serving you again.

    Transparency

    Reviewed April 17, 2025

    Scott was great! Our boat was transferred from California to Texas, He kept us updated on travels, was on time for pick up and delivery! He even washed it because the weather he went through on his travels. He went above and beyond!

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your fantastic review! We're glad to hear your carrier took such great care of your boat. We look forward to working with you again in the future.

    CoverageStaff

    Reviewed March 29, 2025

    Sent 2 E-bikes from Miami to LA over a month ago, still haven't arrived. ETA was 7-10 days. UShip has been no help; I filed a claim with insurance, but there is no help. U-Ship doesn't vet the drivers or the vehicles. There is no quality assurance. I ship often and thought I'd try U-Ship, but never again. Terrible service. Avoid.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for sharing your feedback. We value all input, as it helps us improve our service. We apologize for the issues you faced with your carrier and any dissatisfaction with customer support. Though uShip is a neutral third party that connects consumers with independent carriers, we do our best to assist when situations arise. If you would like to discuss your experience in detail, please contact us at (800) 698-7447 or support@uship.com. Thank you for bringing this to our attention.

    Reviewed March 21, 2025

    First time using this service and it was great! We shipped a piece of furniture from MI to GA and start to finish it was seamless. We will definitely use this service again if we need to ship anything again.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your review! We look forward to working with you again in the future.

    Customer ServiceStaff

    Reviewed March 20, 2025

    I have been using UShip for my furniture business for a while. Everything went well, the shippers were accommodating and communication was easy with both the drivers and UShip customer service. The customer service (Brendan) has been invaluable, knowledgeable, and professional. Thank you so much for your assistance!

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your great feedback! We're glad to hear our support team was able to assist you. We appreciate your business and look forward to working with you again in the future.

    Customer ServicePriceStaffBillingRatesTransparencyTimeliness

    Reviewed March 4, 2025

    I shipped with uShip because of the immediate response and fair rate quoted vs. two other carriers I had contacted. Everything went smoothly until couple of days before the expected date of the shipment arrival, when I was promised a notification would be send confirming exact date of drop off. That never happened, and in short, they only call upon arrival at the delivery site. Creating a non delivery since no one was there to accept it. Long story, it took another week for the delivery, and just today 3/4/25, exactly 3 weeks after delivery, They poste an additional charge on my cc on record for $139.12 no explanation!

    BOL #** additional payment processed. If they charge that amount for Re-delivery, it is disappointing since the online tracking system does not have a gps function, only tell you approximately when the shipment will arrive, so it is on them to keep the customer informed, which I was not. So I feel cheated. Since uShip is not the carrier but the logistics, neither one took responsibility for notifying exact arrival, it is. Just left to driver to call and he didn’t!!! PS. Shipping crate was in pieces at delivery and and contents dented.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback. We're sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that allows consumers to connect with independent carriers, we do our best to assist when situations arise. If you haven't contacted uShip support, please do so: (800) 698-7447 | support@uship.com

    Thank you for bringing this to our attention. Being made aware of situations like yours is essential to maintaining & improving the safety of our marketplace.

    Verified purchase
    CoverageStaffBillingEase of Use

    Reviewed March 2, 2025

    I have used UShip twice with excellent results. It is essentially a broker for small independent shipping and moving companies. UShip provides a convenient and easy to use system for soliciting bids on moving different kinds of items. In my case I used it to ship furniture. The manage the bid process, provide optional insurance coverage and act as an escrow agent for ensuring payment to the shipper but not until after delivery. I found it to be an excellent service.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Kurt,

    Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

    Profile pic of the author.
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 24, 2025

    I had no problem with anything until I had to file a claim for damages. I had an antique rocking chair shipped to me (family heirloom). I purchased the “Protection Plan” because I understand that things can happen. The bottom rail of the chair was cracked during transport. I filed a claim, they denied saying the damage occurred either before or after delivery not during. I have pictures proving the damage that happened during delivery. I filed an appeal, I heard nothing from them even though I kept sending emails asking for an update. It wasn’t until I threatened to report them to the BBB I immediately got back a denial on my appeal saying just see the reason for the first denial. There is nobody to actually speak to, you have to do everything through email, which just lets them easily have no accountability.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your message and for providing this feedback. We're sorry to hear about your experience and that you haven't reached a satisfactory resolution with your protection plan. If you would like to discuss your UPP further, please reach out to your designated case manager, whose contact details are available in the Protection Product Case email.

    If there is anything further you'd like to address, please contact our support team at support@uship.com or 800-698-7447.

    Price

    Reviewed Feb. 17, 2025

    I loved the husband and wife who moved my precious chairs from Charleston, SC to Miami, Florida. It was so much less expensive than me hiring a mover. The people/ movers were so polite and communicative. Loved the whole experience.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your wonderful review! We're glad you had a positive experience with us and that we could provide a cost-effective solution to transport your chairs. We look forward to working with you again in the future.

    Verified purchase
    Price

    Reviewed Feb. 13, 2025

    This is my first experience with uShip. I bought a set of four expensive pieces of furniture on eBay that needed to be shipping from Ohio to Maryland. After researching other shipping options, such as moving companies, I landed on uShip, whose options were a fraction of any mover’s cost. It is unsettling enough to buy anything of value online, sight unseen and even more anxiety-provoking to have the valuables shipped by an unknown shipper.

    I gambled on uShip because of its reviews and fully-vetted site. The result: it took about ten days for my shipment to arrive. The shipper was a small family firm that excelled every step of the way, from picking up and wrapping to delivery and unwrapping. I couldn’t have asked for more - at a very reasonable cost. Extremely satisfied. Would highly recommend and use again!

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for sharing your experience! We’re glad to hear that everything went smoothly with your shipment and that our platform helped you find a reliable carrier. Your recommendation means a lot to us, and we look forward to helping you again in the future!

    PriceBillingEase of UseRates

    Reviewed Feb. 8, 2025

    The platform was reliable and easy to use. I carefully chose my courier by reading client reviews and it went well. Payment was easy and secure. Money is held until you release it to courier with the code. You can negotiate price.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback! We're glad you found the platform reliable and easy to use. It's great to hear you had a smooth experience. We look forward to working with you again in the future.

    TechPricePunctuality & Speed

    Reviewed Jan. 30, 2025

    I found Uship through a quick online search. After a brief review of the website, I decided to give it a shot by getting a car from Ohio to Texas. Signing up and getting quotes was pretty straightforward with a number of vendor options returned. Only downside is that both Uship and the company I engaged are brokers; with the transaction going between two platforms. The company that fulfilled the service did a good job. The workflow is all digital and easy to track.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for sharing your experience! I'm glad the process was easy and that you were satisfied with the service. Your feedback is appreciated!

    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 28, 2025

    Great service, good price, as well as communications. They work with your schedule and make it pretty simple and smooth. You receive several quotes from different drivers. You can check their referrals and see photos of their vehicle as well. You have options. It was really important to me that my things weren't mixed with someone else's things. I have had movers lose my things on every move I made.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Eva,

    Thank you for the review! We're glad to hear uShip made your move easier. We understand how important it is to keep your belongings secure, and we're committed to providing that peace of mind. We look forward to helping you again in the future!

    Profile pic of the author.
    Customer ServicePrice

    Reviewed Jan. 5, 2025

    I used Uship to move from AK to SC. Had delivery issues for a week. Was charge storage fees from time of pickup and some of my things were missing. Can't get a response from the carrier. I would not use this company.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Laura,

    Thank you for bringing this to our attention. I'm sorry you're having issues with the carrier you matched with. If you haven't done so already, please contact the uShip Support Team at (800) 698-7447 or support@uship.com so we can assist you with this matter.

    PriceStaff

    Reviewed Dec. 30, 2024

    I had to get a large iron garden sculpture from St. Petersburg to McLean Virginia. Too big for the plane. Uship was about $200 cheaper than Fedex. They delivered it within a week. Kept me informed of progress. The gentlemen were very courteous. I had used Uship once before and will use them again if the need arises.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Sanford,

    Thank you for the feedback! We're happy you were able to get a better deal than FedEx because you used uShip instead. Hope to work with you again soon!

    PricePunctuality & SpeedRates

    Reviewed Dec. 30, 2024

    I have used Uship two times to transport goods to the West Coast. Both times were smooth and easy transactions. I Highly recommend Uship. Reasonable prices and quick delivery. Ability to track the shipment is a huge plus.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your review! We're glad you've found uShip useful for both shipments and look forward to working with you again in the future.

    PriceStaffRatesTransparency

    Reviewed Dec. 30, 2024

    I went to UPS. Wanted to charge $700-$1000. I had to find something else, then I realized my sister used this service once before. I then put a bid for $30 and they accepted. My driver was amazing. He got it here on the day promised and kept me up with all his updates on ETA. Great service. Great price.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for sharing your experience! We're happy to hear you received great service and a great price. We look forward to working with you again!

    Customer ServicePunctuality & Speed

    Reviewed Dec. 3, 2024

    We needed our trailer shipped four states west. This was our first time ever needing this type of service. We googled a few options and chose UShip. This was very easy to make happen with this company's website. Just answer a few questions about your item/s being shipped, post, wait for bids, which come quickly through email or app, and wait until you choose the transporter you feel is best fit. Highly recommend.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback! We’re thrilled to hear that you found uShip easy to navigate as a first-time user. It’s great to know that your trailer was shipped smoothly. We look forward to assisting you again in the future!

    Tech

    Reviewed Dec. 3, 2024

    I have used UShip for many moves of 4 wheelers, cars trucks, and even large tvs, I have never had a bad experience, and that most certainly applies to the most recent move of 2 large concrete lions, the service provider was great, and very nice people.

    Thanks for your vote!
    uShip
    Response from uShip

    We appreciate your feedback! It's great to hear that you've been able to transport so many different things over the years. We look forward to working with you again!

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 3, 2024

    Communication was excellent...that was the most important thing for us. Also, car was loaded in California and unloaded in Illinois with care, and suffered no damage. Also, worked with my schedule. Couldn't have asked for a better experience. I have moved guitars, a concrete statue, and now two cars with UShip, and it has always been a great experience.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your review! We’re happy you are satisfied with your experience and that the communication with your carrier was on point. We look forward to working with you again in the future.

    Customer ServiceStaff

    Reviewed Dec. 3, 2024

    Terrible experience! I hired Uship for car transportation services, and the job was assigned to a subcontracting company (TEMPUSLOGIX). I called and emailed them multiple times with specific instructions for the pickup and delivery. They assured me that my requests would be followed. However, when the car was delivered, I discovered that none of my requests had been fulfilled. Additionally, the car was delivered with a dead battery. The driver connected the jumper cables incorrectly, which blew a fuse and damaged some components of the car.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Roman,

    Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear about the difficulties you encountered during your shipment.

    It’s important to clarify that uShip does not hire or assign carriers directly. uShip is a neutral online marketplace where shipping customers and transportation service providers can connect and enter into agreements on their own accord.

    We're sorry to hear that the carrier you matched with didn't meet your expectations. We understand how crucial it is for your carrier to follow specific instructions, and it's clear that deviations caused unnecessary stress during your shipment.

    If there's anything further that we can assist with, please contact uShip support at (800) 698-7447 or support@uship.com.

    Thank you again for bringing this to our attention. We're here to help, and being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    Profile pic of the author.
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Dec. 2, 2024

    Poor experience from the delivery side. Not sure it was uShip's fault. But they chose not to get involved. The actual price and serviceability of the engagement worked as expected. I got the lower price. Bought the insurance. The boat arrived early (was out of town) and wanted to be paid. Shipper would not release the boat. Shipper did $900 damage to the boat. He cried the blues and promised to pay out of his own pocket, After many calls he did NOT. Asked UShip for assistance, they said it was beyond the timeline they could assist.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback. We're sorry to hear about your experience and understand your frustrations.

    As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.

    It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447 or email our support team us at support@uship.com.

    Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

    CoveragePriceBilling

    Reviewed Nov. 22, 2024

    Under any circumstances, don't do business with uShip. They quoted me $355, billed me $683.40, and when my shipment (insured) arrived damaged, denied my claim, & then they sucked $990 out of my credit card account.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback. We're sorry to hear about your experience with the service provider you matched with. We understand how frustrating this must have been.

    A service provider can only raise the price post-match if new shipment details arise after the bid is accepted. In situations like this, the best way uShip Member Support can assist is by opening communication with both parties so they can discuss a potential resolution.

    If you have any further questions or need assistance, please contact our Member Support team at 1-800-698-7447 or support@uship.com.

    Profile pic of the author.
    Verified purchase
    Customer ServicePriceEase of UseRates

    Reviewed Oct. 30, 2024

    I have used uShip several times now and had great success. I receive multiple offers almost immediately and have never had an issue getting a shipment delivered. The transporters I have hired have all been timely and no damage to the item was found. Setting up the request for transport is slightly difficult, but necessary to get accurate quotes. This is my go to when I need a tiny house trailer brought to me. I like that I can negotiate pricing for my shipment and review each offer. Price, ease of use, communication and timely delivery are some of my favorite things about uShip.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for the kind words! We’re so happy you've had multiple great experiences with the carriers you've found on uShip. We look forward to working with you again in the future.

    Customer Service

    Reviewed Oct. 22, 2024

    Getting a shipper was made simple thanks to Uship. The website was simple to navigate and their communication was great. I’ve used this company several times in the past to ship my vehicles and they continue to impress me each and every time.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback! We're glad to hear you had a great experience. Your loyalty means a lot to us, and we look forward to working with you again.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 9, 2024

    Vehicle was damaged during pickup and pickup driver spoke no English and didn't have any translation software. Scheduled pickup time was over 4 hours late without any notification. When the company was contacted, they responded stating they were just the broker and go after the driver who never responded. Buyer beware.

    Thanks for your vote!
    uShip
    Response from uShip

    We’re sorry to hear about your experience and understand how frustrating this must have been. uShip is a marketplace that connects shipping customers with independent service providers, and while we strive to work with carriers who meet high standards, we recognize there are times when things may not go as planned.

    If you would like to discuss your shipment, we would be happy to provide assistance. Please reach out to our support department directly at support@uship.com or 1-800-698-7447.

    -uShip Support

    Contract & TermsTechPrice

    Reviewed Oct. 1, 2024

    They charge an absurd fee. That includes the shipper and the carrier $67 on a $200 contract! And it confusing, the carrier agreed to 200, I paid that, then it only gives 175 to carrier and he shows me his side of only 175, out of which he only gets I think 133, so what do you do? Costed me another $25. Was trying to be fair to him…

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback. We're sorry to hear you have not had a great experience.

    To provide some context, when booking there is a service charge paid directly to uShip. The service charge is clearly listed along with the official quote price and total amount due on active quotes and at checkout. The service providers also have a fee that is deducted from their total bid price submitted.

    uShip allows service providers to discuss all costs associated with their bid, including uShip fees. More information about our service fees can be found here: https://help.uship.com/hc/en-us/articles/206462747-Fees-Service-Charges

    The price agreed upon when you matched with your carrier should not change. The only time it’s acceptable for a carrier to raise the price post-match is when there are additional shipment details that come up after the bid is accepted. In situations like that, the best way uShip Member Support can assist is by opening communication with both parties so they can discuss a potential resolution.

    If you feel you need any support or have any questions about how uShip works, please contact uShip support at support@uship.com or 800-698-7447.

    Thanks again for your feedback. Your review helps us improve the uShip marketplace and ensure that we provide transparent, reliable service for all our customers.

    Verified purchase
    StaffTransparency

    Reviewed Sept. 19, 2024

    I thought the platform worked very well. I received several bids. The shipper I chose (Reji ** at Two Guys Shipping) was being terrific--very professional, kept me up to date about timing, and delivered the motorcycle in perfect condition.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jacopo,

    Thanks for your feedback! We're glad to hear that you had a positive experience using our platform and that you were able to find a shipper who provided excellent service.

    If you ever need shipping services in the future, we'd be happy to assist you again.

    Profile pic of the author.
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Sept. 18, 2024

    I would highly caution anyone from using uShip. They take no accountability or responsibility for the shipping experience claiming they are the middleman only. They do take your money as a service fee with absolutely no value added. They do not vet their shippers. What's the point of using a middleman if they add no vetting or value. It’s better to seek out shipping companies or independent shippers. Save your money.

    The shipper (driver and helper) picked up my $6000 Roche Bobois leather couch at my residence in MA. Upon arrival in IL, the receiver of the couch was meet by just the driver who attempted to deliver the couch to a third floor walk up himself. He was not able to deliver the couch to the condo. The shipper knew the delivery was on the third floor of a walk up. This was part of the contract and noted on the BOL. The shipper left the couch outside on the ground level and departed. I had to hire movers to bring the couch into the condo 2 days later. The original delivery was on a Friday night and was not able to get movers until Monday morning. I reached out to UShip Saturday with no reply until Monday stating they were just the middleman. I had purchased insurance but they wouldn't recognize the claim.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Tony,

    We're sorry to hear about your experience and understand your frustrations. It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447, so we can help with this unfortunate situation, or email our support team us at support@uship.com.

    Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

    Customer ServicePriceRefunds & PayoutsTransparencyTimeliness

    Reviewed Sept. 18, 2024

    Very bad experience. I had my motorcycle shipped across states with an enclosed transport. When my motorcycle arrived it was severely damaged. The kickstand was sheared off, the engine block was cracked and all the oil drained out, the front rim was bent in two places, and the guarding around the left cylinder head was cracked and damaged. This damage totaled my motorcycle. I paid for the protection plan when booking shipment. I filed the claim for the damage with uShip upon delivery and they have been completely unresponsive. The claims department is unreachable by phone. Can only email. I send emails daily asking for an update but no response. I am now out the value of my motorcycle, the shipping cost, my time and currently no transportation. Because of my experience I would not recommend anyone to use this company. I will be taking legal action next.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Josh,

    Thanks for your message. We're seeing that you got a response from the agent handling your protection case yesterday. Please continue to respond to their email.

    -uShip Support

    PricePunctuality & Speed

    Reviewed Sept. 13, 2024

    Advice? Find someone else. Quoted, accepted, paid. Weeks later I get an invoice from UShip for an upcharge. I know you’re a third party but stand behind the quote. Go to bat for your customer. Load was listed as NOT being able to be stacked. So the pallet was inches higher than originally thought. You couldn’t use the space above the pallet anyways! So why did the few extra inches need an extra charge? I’ve heard size matters- but really?! Must need to charge for airspace. Also, shall we talk about timing..? Delivery was a week late. I know that’s Central Transports problem- don’t use them either.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Becka,

    Thank you for bringing this to our attention. I’m sorry to hear about the delay and issues you encountered with your recent shipment. The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted.

    If you would like to discuss this further, please contact uShip Member Support by email at support@uship.com or by phone at 800-698-7447.

    Reviewed Sept. 12, 2024

    Joel, was there on time and was meticulous with securing boat my boat and trailer. He made sure it was loaded correctly. After coming down the mountain, he pulled over to double the check the load to make sure nothing moved. Upon delivery, the same, he was careful. I can't say enough about Joel and Classicworks.

    I more than highly recommend them. The boat and trailer were shipped from Colorado to Florida (1,700+ miles). Thanks. John

    Thanks for your vote!
    uShip
    Response from uShip

    Hi John,

    Thanks for sharing your positive experience. It's great to hear that your carrier took such good care of your boat and trailer during its journey across the country. We look forward to working with you again in the future!

    PriceBilling

    Reviewed Sept. 10, 2024

    They are liars, asking me to pay another $450 after they send me the quote and delivery date .. You not have to to do it. They can reject but then they baked the shipment and delivered. They go to charge your credit card for extra money.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Alaa,

    Thank you for your feedback. I'm sorry you're unsatisfied with your uShip experience.

    The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted. When this happens, the service provider may need to adjust the bid price accordingly. In situations like this, the best way uShip Member Support can assist is by opening communication with both parties so they can discuss a potential resolution.

    If there is a way we can further assist you, please contact us at 1-800-698-7447 or support@uship.com.

    Verified purchase
    PriceBilling

    Reviewed Sept. 7, 2024

    This service met all my needs. I got quotes within a few hours. No personal information was shared until I settled upon a company which met my needs and my budget. I really liked how my payment was not fully processed until delivery was completed. I will recommend uShip to my network without reservation. The customer is always in control of every part of the transaction.

    Thanks for your vote!
    uShip
    Response from uShip

    Thanks for sharing your positive experience with uShip. We're glad to have met all your needs and that you felt in control. We appreciate your recommendation and look forward to serving you in the future.

    Staff

    Reviewed Sept. 6, 2024

    My car needs to be revved 1 minutes before starting. Told driver. Not sure if he had to move my car, while arranging vehicles. Got my car safe. There was slight disagreement on the place to drop off. But the nice driver understood and helped me. Don't do it on purpose. Be accurate with your location of dropoff.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Pranay,

    Thank you so much for taking the time to leave a review. We're glad to hear that your carrier was able to accommodate your needs and ensure the safety of your car. We look forward to working with you again in the future.

    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Sept. 5, 2024

    I needed to send 20+ boxes, residential delivery from Baltimore area to Cleveland area. In preparation to ship this pallet of stuff to family, I expected a nightmare. My actual experience was more like a dream. UShip made the process simple. After creating my order, I had questions and requests for clarification within minutes and had competitive price quotes from several companies in a few hours. The company I settled on (Lower48Freight) was incredible. The representative I dealt with (Leon) was kind and always available with shipping status and answers to any questions. Their driver was courteous, worked fast, and was ON TIME for pickup and delivery. Customer service and results like this will bring me back to UShip and Lower48Freight again and again.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi James,

    Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

    Staff

    Reviewed Aug. 27, 2024

    Outstanding service from beginning to end. We chose Oles Auto Transport Corp. Everything was handled with detailed expertise. This company was on time all the way through the delivery. We were able to track the vehicle in route. The handler assigned to us went above and beyond outstanding to perform his job. We will continue to use this company for all our shipping needs.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Valerie,

    Thank you for the great review! We're so glad to see you had a great experience shipping your vehicle through uShip. We look forward to working with you again in the future.

    Customer Service

    Reviewed Aug. 23, 2024

    I never in my wildest dreams thought that getting a small pallet from Oklahoma to California would be this easy. Seriously! I tried all the other major Services and nothing could come close to the customer service I received. Thank you!!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Rich,

    Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Aug. 8, 2024

    Worst experience ever. I thought they were a credible company however they don't vet their drivers. So practically anyone can get on their website and that's how they managed to Steal my brand new motorcycle. When I contacted uShip they said they can't do anything so I'm stuck now without a motorcycle. A $15000 lost. After reaching out to them and asking for help they just canceled my account stating they can call my account for any or no reason. Please don't use them. You can see the email the was sent from their support team.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Michelle,

    Thank you for your feedback, and I'm sorry to hear about your experience.

    As a neutral marketplace, uShip allows service providers to add credentials such as authority and insurance information to their profiles when they sign up. While we encourage them to include these details, we cannot mandate or verify them. Any identity verification methods we employ are strictly on a best-efforts basis and should not be solely relied upon by our members.

    To help protect your shipments, we offer a Protection Plan that covers damages or theft. If you purchased this plan and need assistance with filing a claim, or if you'd like to discuss your situation further, please reach out to us directly. When contacting us, please use the email address associated with your uShip account to help us assist you more efficiently. You can email us at support@uship.com or call us at 800.698.7447. Our phone support hours are 9 AM to 5 PM (CST), Monday through Friday.

    -uShip Support

    Verified purchase
    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsRates

    Reviewed Aug. 7, 2024

    uShip scammed me! I bought a shipment, it went fine. Then uShip started spamming me with requests for a positive review. After about 3 or 4 emails coming in jamming up my inbox, I blocked them. No big deal I thought. Here comes the scam - Almost a month after the completion of the shipment, the shipper decides the price should have been higher for no particular reason (the classification information and weights I provided were all accurate). How much higher? 33% higher!!

    They sent out a notification by email that was shuffled into my spam folder. They used the same card information I provided at the time of purchase to hit me with a charge. They say I had 72 hours to respond to their email which went to spam. I'm trying to dispute the charge with my bank but will probably have to pay for this very underhanded scam. I'm sure if I had given them a positive review when they spammed me asking for it, that would have been used against me when disputing the charges. This is all clearly on purpose. uShip should be called uShifty - because they are a scam!!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Harold,

    Thank you for your feedback. I'm sorry you're not satisfied with your uShip experience. The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted.

    When an additional charge is received from a carrier, uShip does send out a notification email that highlights the additional charge(s). After the initial outreach, 72 business hours are given to respond with any questions or concerns. When that time period expires without a reply, uShip completes the additional charge with the card on file on the account.

    If you would like to dispute an invoice, this page can help you: https://help.uship.com/hc/en-us/articles/360013586093-Additional-Charges-On-Your-LTL-Invoice

    I want to clarify that asking for reviews is a standard part of our process, intended to gather valuable feedback from our users—feedback like yours helps us improve our platform and the overall user experience. Your review, whether positive or negative, does not influence how we handle disputes.

    Our goal is always to provide a transparent and fair service. Please contact uShip Member Support at support@uship.com or 1-800-698-7447 if there is anything further we can assist you with.

    Profile pic of the author.
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Aug. 6, 2024

    Where do I even begin. The app is not user friendly. The app constantly crashes or just won't work. Website is equally as bad. Very hard to navigate. Forget about trying to call them. Email responses to issues take days. Good portion of the drivers have no ratings, or tons of cancellations and clear customer service issues. They charge a commission on the price you pay, a service fee and insurance because the drivers who are 1099 don't have their own insurance. Beware!!!!

    Thanks for your vote!
    uShip
    Response from uShip

    Thanks for your feedback. I'm sorry you encountered issues with our app and found our site difficult to navigate. Our phone support hours are currently 9AM-5PM (CST) Mon-Friday, and email support is available 24/7 through support@uship.com.

    When a carrier does not have ratings or reviews, it is likely that they are new to our site and have not yet had the opportunity to establish their reputation. Cancellations can happen due to issues on both the carrier and shipper sides, so it is important to keep that in mind when evaluating a carrier you may match with.

    To provide some context around fees, when booking there is a service charge paid directly to uShip. This is not a set fee, and is calculated based on the commodity you are shipping. The service charge is clearly listed along with the official quote price and total amount due on both active quotes and at checkout. The service providers also have a fee that is deducted from their total bid price submitted. uShip allows carriers to discuss all costs associated with their bid, including uShip fees. Here is a bit more information about our service fees: https://help.uship.com/hc/en-us/articles/206462747-Fees-Service-Charges

    Thank you again for bringing this to our attention. We're here to help, and being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.

    Rates

    Reviewed Aug. 1, 2024

    They were able to pick up our non-working truck the following week from WV and were able to get it to us in FL. The truck arrives safely and within the time frame that they projected. The rates were reasonable and there were no issues.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for sharing! We're happy to hear that your truck was delivered safely and on time. We look forward to working with you again in the future.

    Thank you for choosing uShip!

    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 31, 2024

    Excellent. Received several quotes for moving equipment a long way from Colorado to Florida. Moe responded at every point pick up and along the way and did this move quickly in 4 days. All was wrapped and secured. I would use him again and highly recommend him. Thank You!

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback! We're happy to hear the carrier you matched with delivered your items securely. We look forward to working with you again in the future.

    Price

    Reviewed July 31, 2024

    Saved $800 in shipping costs over a previous quote for oversized packages. Will use from now on. Thanks for such a great site! Received multiple offers for my fishing rods and chose the most economical. Worked well.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi James,

    Thank you for your review! We're so glad you were able to save money on shipping costs and that you're happy with your experience. We look forward to working with you again in the future.

    Verified purchase
    TechRefunds & PayoutsStaff

    Reviewed July 31, 2024

    My wife and I were told to expect our car on a certain date so we took off work to be home to take delivery. While tracking our car, we noticed it traveling 3 states in the WRONG direction because the driver contracted thru uShip went to pick up another vehicle and mine had to go along for the ride. We then had to take off work a second day. They were unwilling to reimburse us for the trouble. Save yourself heartache and hire a driver directly instead of using a 3rd party broker.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Eric,

    Thank you for your feedback. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

    Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    Verified purchase

    Reviewed July 31, 2024

    From getting an estimate to submitting a bid to choosing my shipping person, the whole experience was easy. I needed to get two very large chairs from Florida to our new home in Dallas. The shipper was communicative and flexible. The Uship platform made everything easy. I will definitely use them again and recommend to others!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Kim,

    We're so glad to hear that you had a great experience! It's fantastic to know that the process of getting your chairs from Florida to Dallas was easy and that the shipper provided great communication and flexibility. Thank you for choosing uShip, and we appreciate your recommendation to others. We can't wait to assist you again in the future.

    Customer ServiceStaff

    Reviewed July 31, 2024

    UShip delivery men safely moved a secretary from Wisconsin to Florida in less than five days. This fragile piece has a mirror and rounded glass door. We were in communication with the driver throughout the journey. It arrived in perfect condition!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Melissa,

    We greatly appreciate you sharing your experience with us. We're delighted to hear that your delicate furniture was delivered quickly and in pristine condition. We look forward to working with you again in the future!

    Staff

    Reviewed July 29, 2024

    I transported my car from KY to IL with their help. Overall I had a good experience with them. If you have a company it would be more efficient to transport it through ** as the broker that I hired on uShip used Central Dispatch to get me a carrier who will actually do the job.

    Thanks for your vote!
    uShip
    Response from uShip

    Thanks for taking the time to share your experience. We appreciate your feedback and hope to work again with you in the future!

    BillingTimeliness

    Reviewed July 28, 2024

    The experience was great and simple. I am a cabinet build and woodworker. I Needed to ship two cat litter enclosures cabinets to a customer in Staten Island. Had multiple bids for the delivery. Ultimately chosen a carrier who could deliver it same day and not with other shipments. The UShip process was smooth. Made the payment and then released the payment once I had proof of receipt by the customer. All went well and just as described and expected. Will probably start using this service over the big carriers like UPS and FedEx who sometimes damage the merchandise or have delays.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Derald,

    Thank you for sharing your experience with us. We're glad to hear that your shipment went well. We look forward to working with you again in the future. Thank you for choosing uShip!

    PriceRates

    Reviewed July 25, 2024

    Price estimated by uShip was hundreds of dollars less than what I ended up paying to ship motorcycle from Reno to San Diego. Had to cancel original listing, then relist at higher price since no shipper was offering to ship motorcycle at the price estimated by uship.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for sharing your feedback with us. We appreciate your comments about the discrepancy between the estimated price and the actual cost of shipping your motorcycle. We take customer feedback seriously and will pass your comments to the relevant teams for further review.

    We rely on past shipment data to generate pricing estimates, and since quotes can vary from carrier to carrier, they can sometimes skew higher or lower. The best way to get pricing will always be through a listing as service providers will provide their own bookable rates.

    Thank you again for providing this feedback. If you would like to discuss anything further, please contact our support team at support@uship.com or 1-800-698-7447

    TechPrice

    Reviewed July 18, 2024

    Everything went perfectly!! Shipment of a very fragile & heavy glass art sculpture was flawless!! Ended up being much cheaper than UPS and quicker delivery too!! I realize that there was a bit of luck involved in that I found a service provider already en route to the pickup city, but that's the way it goes sometimes!

    Thanks for your vote!
    uShip
    Response from uShip

    We're thrilled to hear that your fragile items were delivered with care and that you saved a bit of money too! Thank you for choosing uShip, and we hope to work with you again in the future.

    PriceStaffRatesTransparency

    Reviewed July 17, 2024

    I search online & found Uship at the time I need my car moved to another state. The open bid option gave me multiple options to choose from & also competitive prices as well. They delivered my car right on time & the driver was always in touch & provided updates as well.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for sharing your positive experience! We're glad to hear that our bidding option provided you with multiple choices and competitive prices and that your car was delivered on time with great communication from the driver. We look forward to working with you again in the future.

    PricePunctuality & SpeedStaff

    Reviewed July 7, 2024

    We used Uship several times and had great experiences. Very efficient and affordable way to ship big items. Would definitely use them again. The drivers contacted us quickly and pick up and delivery was seamless.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Pam,

    We're delighted to hear that you had a great experience using uShip. Thank you for choosing us, and we look forward to serving you again!

    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2024

    Would recommend very highly. It is a little slow at times because you're not dealing directly with uShip themselves. You're basically a second or third party but they did do a good job. Very good at communications and once we found a driver delivery was within 24 hours. Very was a exceptional shipping experience

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your feedback! We're glad to hear that you had a positive shipping experience. We appreciate your recommendation and hope to serve you again in the future.

    TechRefunds & Payouts

    Reviewed June 21, 2024

    The worse experience. They shipped my classic car enclosed. Upon delivery they damaged the entire right side. The shipper returned the car to me. My car is back here with a dirty car fax and won't return my money. Terrible company.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Raymond,

    I'm sorry to hear about your negative experience with the carrier you matched with. Although uShip is a neutral third party that connects consumers with independent carriers, we aim to help when issues occur.

    If you haven't already, it's important to leave direct feedback for your carrier on their uShip profile. If you need further assistance, please feel free to email support@uship.com or call 1-800-698-7447.

    uShip Member Support

    Customer ServiceRefunds & PayoutsStaff

    Reviewed June 11, 2024

    I would not recommend you use this company. They connected my daughter to a company called Diesel Auto Express. The company is a FRAUD. The driver lost my keys and the company refused to reimburse us for new keys. The customer service is horrible and the communications was horrendous. DO NOT USE USHIP. FRAUD.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Abdullah,

    Thanks for your message. I'm sorry that you had a negative experience with the carrier you matched with. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise.

    If you've not left feedback for your carrier, I think it's important to start there. Your "Delivered Shipment" email notification has a "leave feedback" button within it as well as your listing page.

    If you need further assistance please email support@uship.com or call 1-800-698-7447. We're happy to help.

    Kind Regards,

    uShip Member Support

    StaffEase of Use

    Reviewed June 11, 2024

    UShip turned out to be the best thing that I never knew I needed!! The service was GREAT, the ease of use was amazing and I had wonderful interactions with each of the bidders! I wished I had jobs for them all!! I needed to transport an RV from Alabama to Minnesota and was very concerned about how that would go. I worried for nothing! Smoothest part of the whole transaction was via uShip! Thank you!!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Dori,

    We're thrilled to hear that you had a great experience! Thank you for choosing uShip to transport your RV. We look forward to assisting you again in the future.

    Staff

    Reviewed June 10, 2024

    Terrible experience. The carrier subbed it out at last minute and said I had to pay an additional $600--in cash to the driver. They had more than enough notice to arrange this pickup as originally planned. Total rip off!!! Will be contacting Department of Transportation about this rip-off. Unbelievable!!!! Cannot upload a receipt for the final CASH transaction....

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Cliff,

    Thank you for your feedback. I'm sorry you did not have a satisfactory experience.

    The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted. When this happens, the service provider may need to adjust the bid price accordingly.

    In situations like this, the best way uShip can assist is by opening communication with both parties so they can discuss a potential resolution. I apologize if this wasn't offered in this situation. Please contact uShip Member Support at 1-800-698-7447 or support@uship.com so we can assist you.

    CoverageSales & MarketingStaff

    Reviewed May 19, 2024

    Shipper stole cargo and I had purchased insurance. They kept $500.00 out of $725.00 Because they claimed I purchased the wrong coverage. Their ins protection is a scam. Most businesses would have cared.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi David,

    I'm sorry you did not arrive at a satisfactory resolution with your uShip Protection Plan. If you have additional inquiries, please reach out to your designated case manager, whose contact details are available in the Protection Product Case email. They will be able to provide you with the most relevant information regarding your case and the protection plan.

    If you're unable to find UPP-related correspondence, please contact uShip support at (800) 698-7447 or support@uship.com.

    Profile pic of the author.
    Contract & TermsTechPriceOnline & AppStaffBilling

    Reviewed May 17, 2024

    As a service provider/carrier, your terms and conditions mean nothing to uShip and they will hold payment and eventually "absorb" it if the customer doesn't agree to settle things. Had a customer damage their own banister while taking in a couch, blaming it on us in April 2023. Our terms explicitly stated that we do not take liability for damage if loading/unloading assistance is requested, customer jammed the couch against the banister, customer of course wanted to blame it on us, and all we were told was "uShip is just 3rd party, so they cant do anything until customer & I come to an agreement" and then take the $ for themselves if you never do. They do not care about carriers or enforcing anything on their website (and on top of everything take upwards of 20% of every shipment from customers AND carriers.... I will be sure to get my lawyer involved here as these quotes are contractual obligations and this is a clear breach, even as "3rd party".

    Thanks for your vote!
    uShip
    Response from uShip

    I am sorry to hear about your experience with the uShip shipper. If the shipper refuses to release payment, our best course of action is to open communication between both parties to see if they can come to a resolution.

    It's important to us that carriers are paid for delivering shipments, and the Member Support team will do everything in their power for both parties to seek an amicable resolution. Unfortunately, sometimes both parties cannot come to a compromise and we will advise to seek resolution options offsite.

    I think it's important to note that we advise shippers to release payment at delivery regardless of the conditions of the items, however, we cannot release the payment without their consent.

    I appreciate your feedback. Please reach out to uShip Member Support if there is anything we can do to assist.

    -uShip Member Support

    PriceRatesTransparencyCommunication

    Reviewed April 23, 2024

    Smooth shipping. He came when he said. Kept me updated on delivery times. He had an open truck which was worrisome but the weather cooperated. His price was competitive and fair. We would use him again.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Frances,

    Thanks for sharing your positive experience with uShip. We're glad that your carrier delivered as promised, kept you updated on delivery times, and offered competitive pricing. We appreciate your business and hope to serve you again soon.

    Reviewed April 17, 2024

    My delivery was perfect! The guy kept me posted while in route with my motorcycle, and he unloaded and rolled it under the garage. Awesome service! I would most definitely use Uship and the same guy again if I ever needed to!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Mellany,

    Thank you for sharing your positive uShip experience. We are thrilled to hear that the delivery of your motorcycle went smoothly and that the transporter kept you updated while en route. We look forward to working with you again soon.

    Customer ServiceStaffBillingTimeliness

    Reviewed April 14, 2024

    Professional, Careful service. Response was awesome--same day pick up. Items arrived safely. Drivers were helpful, no cash exchanged--all payments were made through the broker and only after service was rendered--half at pick up complete and half on safe delivery.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Patricia,

    Thank you for your great feedback. We're glad your items arrived safely and on time, and that your transporter was helpful. We appreciate your business and hope to serve you again in the future.

    CoverageMaintenanceStaffBilling

    Reviewed April 12, 2024

    I used Uship to find a transport for my motorcycle. They sent me a company named Ultimate 123. Ultimate doesn't have any cargo insurance. They put a driver on my transport who dropped my motorcycle off the trailer and decided to try and fix the motorcycle himself with tape, Bondo and spray paint. There was significant damage to the motorcycle and to top it off Ultimate 123 will not cover the damages because they do not carry cargo insurance. I had to hire an attorney to collect payment for the damages.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Susan,

    Thank you for reaching out. I'm sorry to hear you had a bad experience with your carrier. I’d like to help by offering a bit more of an explanation of uShip’s role, including our services and limitations.

    uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. We don't have the ability to verify service provider's insurance, however, we do offer the uShip Protection Plan which is available for purchase with most shipments in the United States.

    We are here to help! I advise contacting member support at 1-800-698-7447 or email support@uship.com so we can assist you.

    Reviewed April 10, 2024

    Do not hire these people, or if you do beware of the protection plan. It is written in such a way it protects them. Had a truck hauled with the new wheels and tires on the back. I received missing a wheel. Nothing they can do, sorry paperwork? No one is accountable

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Mark,

    Thank you for your feedback. We apologize for the inconvenience caused and are sorry to hear about your experience. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise.

    If you have an inquiry about your uShip Protection Plan, please reach out to your designated case manager, whose contact details are available in the Protection Product Case email. They will be able to provide you with the most relevant information regarding your case and the protection plan.

    If you need further assistance, please contact uShip support at (800) 698-7447 or support@uship.com.

    Profile pic of the author.
    TechPunctuality & SpeedStaff

    Reviewed April 9, 2024

    I contracted uShip for a truck to be shipped on certain dates. A shipper took the offer and then after deposit was made shipper changed dates. I contacted uship and was told they could help. I had to leave on vacation late and go out of my way to get item shipped.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Henry,

    I'm sorry to hear about what you experienced with your transporter and understand your valid frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with carriers, we work hard to keep the uShip marketplace reliable for all users.

    If you'd like to discuss this further, please email support@uship.com or call 1-800-698-7447.

    Thank you again for bringing this to our attention.

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 6, 2024

    If you enjoy the circus with football bats and clown shoes, then you will enjoy working with Uship and SGT Auto Transport, as this is all they provide you…a three-ring circus with endless hours on the phone, emails, and live chat attempting to get the order correct and finding ways to overcharge you. In my case the partner company “SGT Auto Transport”, should rename their company properly to “SGT Fraud with a Twist of Bait and Switch Transport”…as Uship sets you up for the fraud, SGT Auto Transport finishes you off by holding you and your car hostage until they get an extra 43% CASH fee from you. I agreed to $595.10 ($541.00 to ship car UShip charges 10% or $54.10) of which $54.10 is a service fee from Uship, which is NOT disclosed until you sign the contract. Total I was forced to pay to get my car delivered was $845.10.

    I contacted Uship to express my disappointment and dissatisfaction with their service; they sent back a robot email: “We are sorry to hear about the experience with this shipment. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise.” They could care about you, your shipment, or the fraudulent way they and SGT Auto Transport do business. Sad because their delivery driver was great, caring, and a pleasure to deal with on the delivery day, even after all of the headaches, hassles, and fraud.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Hans,

    Thank you for your feedback. I'm sorry you're unsatisfied with your uShip experience. To provide some context, when booking there is a service fee paid directly to uShip. This is not a set fee and is calculated based on the commodity you are shipping. The service charge is clearly listed along with the official quote price and total amount due on both active quotes and at checkout.

    The only time it’s acceptable for a service provider to raise the price post-match is when there are additional shipment details that come up after the bid is accepted. When this happens, the service provider may need to adjust the bid price accordingly. In situations like this, the best way uShip Member Support can assist is by opening communication with both parties so they can discuss a potential resolution.

    If you'd like to discuss this further, please email support@uship.com or call 1-800-698-7447. We're here to help, and being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    PriceStaffRates

    Reviewed March 30, 2024

    Keith was great - very good communicator and everything went smoothly. He moved some outdoor furniture for us and it was very reasonably priced. He has an enclosed trailer so it helps protect items being moved.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi JD,

    Thank you so much for your review! We appreciate your kind words and feedback. We look forward to working with you again in the future.

    Customer ServiceStaff

    Reviewed March 30, 2024

    James ** was totally awesome and so professional. He gave me a date and product was delivered safe and sound. He always answered any questions or phone calls and always kept me informed of my shipment. 5-stars

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Bryan,

    Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

    Verified purchase
    Ease of UseValue

    Reviewed March 29, 2024

    I have used this site 10 or more times and each and every time has been a positive experience - easy to use - great value - saves so much time and hassle! The shippers are awesome to work with and I've had all different ones - without any issues whatsoever.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for taking the time to share your positive uShip experience! We are thrilled to hear that you have found our website easy to use and of great value. We are also happy to hear that our transporters have provided you with excellent service, which is what we strive for. We appreciate your continued trust, and we look forward to serving you again in the future.

    Punctuality & Speed

    Reviewed March 22, 2024

    I have never had to ship anything before and thought I would give UShip a shot. Best decision I could have made. The whole experience was fast, easy and exactly what I had hoped for. I definitely recommend Uship.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Eric,

    Thank you so much for taking the time to share your positive experience with uShip. We're thrilled to hear that your first-time shipping experience went smoothly and that we were able to meet your expectations.

    We look forward to working with you again in the future!

    PriceStaff

    Reviewed Feb. 26, 2024

    Wife and I are artists here in Florida. My wife does 3D mixed media. Shipping large (30x60)+ size pieces that project 3" + can be very challenging... especially when using the usual suspects... You have no idea of they will lay flat and stack other packages on top... which will almost certainly destroy her work... unless we pack in a wooden crate, which would only cost the customer considerably more. We have used Uship several times now with EXCELLENT EXPERIENCE from end to end! And knowing exactly how the art is being handled really is most important! Will absolutely use again and again, and refer others!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Dennis,

    Thank you for taking the time to share your experience! We're happy to hear you and your wife's art pieces were delivered with care. We look forward to working with you again in the future.

    Customer ServiceTechPriceStaffRates

    Reviewed Feb. 24, 2024

    I could not be more pleased with the entire USHIP process from initial contact to final delivery and follow up. This Vendor exceeded my expectations as far as flexibility goes, communication, availability, "ease" of understanding shipping process and their educating me and managing my expectations as a new shipper. Price was right, picking up and delivery timing was right, communication was right. It doesn't get any better. Thanks for making this so simple and easy.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Debbie,

    Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaffRatesTransparency

    Reviewed Feb. 24, 2024

    I sell large furniture items on eBay and Etsy and ship cross country. I have used Uship now for the second time. It is a fraction of what other shipping companies charge. The process is really easy. You set the price you want to pay and drivers reach out with bids. Upon the drivers reaching out you are able to look at their personal reviews and decide if you want to accept the bid or not. Nothing needs to be done if you don't like the bid, you can simply ignore it. Once you accept the bid of your choice, you work out the details with the drivers personally! It's amazing! I still track shipments so my customers can track them but the drivers communicate with you personally. Communication is excellent. My last driver texted me with all of her updates along the way and even communicated with my customer along the way with her cellphone! So convenient.

    I still insure items (for a very reasonable cost as with FedEx and UPS) however, there is simply not even close to the same likelihood of your shipments showing up damaged as with other standard companies because these guys/gals are personally accountable. Typically it's their own company. My furniture is hand-painted and restored and I would much rather have it get there safe than go through refunds and repairs and receive bad reviews myself!, etc..... Really appreciate this company a lot. This company keeps MY furniture prices down for my customers because of the savings.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Angie,

    Thank you for the great review! I think you may have accidentally rated uShip as 1 star out of 5, but either way, we appreciate your feedback and look forward to working with you again in the future.

    Reviewed Feb. 23, 2024

    Just wanted to share how awesome my experience with uShip has been! They've been my go-to partner for shipping orders, and every time, they've exceeded my expectations. From seamless transactions to reliable delivery, they've nailed it. Highly recommend uShip for anyone needing top-notch shipping solutions!

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for taking the time to write a review. We are grateful for your feedback and look forward to serving you again soon.

    TechStaffFollow-Through

    Reviewed Feb. 22, 2024

    uShip was excellent from start to finish. They did what they said they would do. The bit I ended up taking was a little lower than I expected. The 12 furniture items I shipped arrived in NC in excellent condition within the time specifications of the contract.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you so much for your review! We appreciate your kind words and feedback. We look forward to working with you again in the future.

    Price

    Reviewed Feb. 20, 2024

    Very easy and secure process. I received a few competitive quotes and chose the freight person based on the reviews. Quotes were actually much better than on similar sites. Everything was handled very professionally and the shipment arrived in a timely manner and undamaged. Highly satisfied. Would use Uship always again.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Kristen,

    Thank you for sharing your positive experience with uShip. We are glad to hear that you found the process easy and secure, and that you were satisfied with the quotes and professional handling of your shipment. We look forward to providing you with exceptional service in the future.

    PricePunctuality & SpeedEase of Use

    Reviewed Feb. 19, 2024

    I'm so grateful a friend showed me this website! It's easy to use and after months of looking for a solution, I found a quick, easy, and affordable way to have my things picked up and delivered to me.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jasmijn,

    Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

    Customer Service

    Reviewed Feb. 17, 2024

    This item was requested and the following day it was delivered! OMG. Plus he took my two heavy nightstands upstairs and place them in our guest bedroom. Called to let us know the time he would be here. Yes here on time! A++++. This is the fourth time I have used uShip never a problem. These two items came from Michigan to Indiana. The BEST.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Beth,

    Thank you so much for your review! We appreciate your kind words and feedback. We look forward to working with you again in the future.

    StaffBillingEase of Use

    Reviewed Feb. 16, 2024

    This is the third time I've used uShip, and the second time I've used the specific movers whose bid I chose. It's a bit pricy, but the convenience is unmatched and the guys are just so incredibly helpful and careful. Releasing payment is simple and the booking process, though it can get a bit confusing with questions and canceled bids, is relatively easy to navigate. Can't recommend enough.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for taking the time to give us a review! We value your business and look forward to working with you again in the near future.

    StaffTimeliness

    Reviewed Feb. 16, 2024

    I bought a Corvette in Rome Georgia. I needed it transported to Fla. I went to Uship. I chose David **. He said he could deliver it the same day. I agreed. My car was delivered the same day it was picked up. My car was perfect. Everything went flawless. From booking to delivery, I was amazed that there was not one problem. Thank you for the awesome service!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Craig,

    Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.

    Profile pic of the author.
    PricePunctuality & SpeedRates

    Reviewed Feb. 16, 2024

    They took a long time for pickup but the delivery was well worth the wait. The price was fair and the delivery was good, but the long pickup incurred storage fees that I could have done without. Overall I was satisfied with the delivery and will continue to use them.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Richard,

    Thank you for taking the time to leave us a review. We're sorry to hear that the pickup took longer than expected. We'll certainly take this feedback on board and work towards improving our pickup time to ensure this doesn't happen again in the future. We're glad to hear that you were satisfied with your overall experience in the end.

    We appreciate your continued support and look forward to serving you again soon.

    TechPricePunctuality & SpeedStaffRates

    Reviewed Feb. 1, 2024

    We needed to ship some family heirloom furniture items from Texas to NC. Went with uShip after a lot of research (be sure to do your homework within uShip as well). Our shipper provided a competitive price and a very attractive delivery schedule. We contracted on a Sunday, our pickup was on a Wednesday afternoon in Texas and was delivered in NC Thursday early evening. Outstanding. Part of it is luck, getting a quote from an independent transporter who happens to have other scheduled jobs close to the same route.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for taking the time to share your experience! We're happy to hear that your shipment was delivered with care. We look forward to working with you again in the future.

    Verified purchase

    Reviewed Jan. 20, 2024

    I build furniture for my kids as a hobby. I've used uShip to deliver for two projects [queen bed, tables]. They delivered both items from Iowa to Seattle door-to-door on time with no damage. I'll definitely used them in the future.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Robert,

    Thank you for your feedback! We're happy to know that you had a great experience with uShip. We look forward to working with you again in the future.

    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 20, 2024

    A close friend passed in early December and she had an antique cabinet that needed to be removed from her apartment by mid-month. Original plans fell through and I had to scramble last minute calling several overly priced moving companies who would deliver in 2-3weeks! Found UShip online and although apprehensive, I created an account just to see what would happen. Within two days, I received an offer from a mover. With a 4.8 star, I decided to proceed. In three days, I received the antique cabinet without a single scratch, crack, or dent. I am so grateful to UShip (words cannot express) for making this experience much less stressful and reasonably priced for an item so personal and sentimental.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Laura,

    Thank you for your review. We're sorry to hear about your loss, but are glad you were able to find a great carrier to get your precious cargo delivered with care. We look forward to working with you again in the future.

    Profile pic of the author.
    Contract & TermsCoveragePriceStaffBillingRatesTransparencyHonesty & Transparency

    Reviewed Jan. 19, 2024

    I found a shipper through Uship to transport a newly built strip built surfski (kayak) from Portland to San Diego. This is a piece of floating art. The shipper had great references and many happy customers after 10 years of experience. We agreed on a price and I opted to pay USHIP the EXTRA fee for insurance just in case there was damage or theft of this newly constructed boat. I know things happen in the best of circumstances so insurance seems like a good idea, right? Apparently wrong if you are dealing with USHIP.

    Unfortunately there was some damage and the shipper has proven to be a stand up guy and confirmed that the damage had occurred on his watch. Of course I am not happy about the damage but I did buy the insurance, filled out a Bill Of Lading upon dropping the item off at the shipper's location and took before photos. So, I am covered, right? READ ON. When the surfski arrived I spotted the obvious damage, took photos, etc. The shipper has signed off acknowledging the damage on the Bill Of Lading and took full responsibility for it. The damage happened on his watch. So, no problem, right? Wrong! Danny at USHIP is probably a busy man since he repeatedly requested the same items via form letters for me to support my claim as if he hadn’t taken the time to review them.

    The photos are clear and it is irrefutable that there was no damage at the time I handed the item over to the driver. The photos taken upon delivery show the new damage, the Bill Of Lading signed buy the trucker supports this finding. Well, much to my dismay, USHIP claims the damage was there before shipping. USHIP obviously has not reviewed the supporting evidence and sent me a form letter telling they won’t pay the claim since the damage did not occur during shipping. Any reasonable person would be able to see the lack of damage shown on the before photo. This was a brand new item. So, don’t waste your money on USHIP insurance. I will appeal this decision and hope that they take a closer look at this case. Let’s hope it was an oversight and not a sleazy way to do business. They could take a lesson from the driver who admitted the damage, took responsibility and is willing to help me make the right.

    UPDATE - I was told I could appeal their decision to not cover the damage. I went through the appeal process and was told I would have an answer within 72 hours. Well, it has been close to a month and it appears I am being ignored. I spoke to their Consumer Support line and was told I would have an answer by days end. That was a week ago. Clearly they have a policy to wear down the consumer in hopes that they won't have to pay a claim. I can honestly say I have no memory of dealing with a company with such sleazy tactics in many years. SKIP USHIP if you can. Buyer beware!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Ken,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that you have not been able to find a satisfactory resolution with your protection plan, and we understand how frustrating this can be.

    Please know that we take your concerns seriously, and we appreciate your feedback. We will use it to improve our services and better serve our customers.

    If you have any questions or concerns, please do not hesitate to contact us at support@uship.com or call us at 800-698-7447. Our customer support team is available to assist you in any way we can. We value your business and will do everything we can to help you find a solution to your issue.

    Thank you again for getting in touch, and we look forward to hearing from you soon.

    Profile pic of the author.
    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed Jan. 17, 2024

    I had nothing but issues in trying to ship a motor using uShip. To be fair, most of the issues were with the freight company that bid through uship, but when things went sour and the delivery and pick up were messed up, and I was charged extra on top of the original already paid quote, uship’s customer service was not really interested in my complaints or making things right. It took a heated argument on the phone with a uship representative and getting hung up on to resolve the issues, that they did not want to take any responsibility for. In the end, the extra charges were refunded, but I will not be using uship ever again, nor will I be recommending them to anyone else.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jake,

    We're sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.

    It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have more questions, please call us at (800) 698-7447 or email us at support@uship.com.

    Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

    Verified purchase
    Contract & TermsPrice

    Reviewed Jan. 12, 2024

    I needed to save a couple $100 dollars more than I needed to have something shipped immediately. Uship came through. And I don't anywhere else I could have gone. USPS and UPS were both at least $300 more for a one way shipment that ended costing me just $225.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi John,

    Thank you for taking the time to share your positive experience! We're happy to hear that through uShip, you've been able to connect with independent carriers who provide a more affordable method of transportation for your items than those offered by bigger commercial carriers.

    Thank you again for your feedback. We look forward to working with you again in the future!

    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed Jan. 12, 2024

    uShip is a very good service, but you arent dealing with uShip per se... you are dealing with mostly unknown shippers. BE AWARE of who you are dealing with and expect very good and clear communication. Most of the time I have had problems with shippers delivering late... even months late. Since you don't have anything much but a phone number or email, they can ghost you anytime they choose. How easy is it to deny a call or just throw a phone away and start over again.. leaving you with no property.. Just be sure you have communicated your expectations clearly and ask for very clear contact info, even a copy of an ID or DL. Once this person has your property, what power do you have to get them to deliver?

    uShip I can assure you does very little to nothing when it comes to these issues. At best they can block the shipper from doing business (in that account) in the future.. so what? Anyway... best of luck,... I have used uship dozens of times and had no real issue with uShip.. I do wish they could control the vetting system better, and create a stronger connection from the client to the shipper so we have legitimate ways of managing the process.. because now you just have to stay lucky.. Lucky you got a good honest responsible shipper.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Nicolas,

    Thank you for taking the time to share your experience with uShip. We appreciate your honest feedback.

    We understand that communication with carriers can occasionally be a challenge, and we apologize for any inconveniences you've faced. As you said, vetting, reading reviews, and being precise with what you need from the carriers before you accept a quote is the key to success. If you ever have any questions or need assistance with a listing/shipment, our support team is available to help.

    We truly value your input, as it helps us improve our services and provide a better experience for our users. If you have any specific suggestions or further details you'd like to share, please reach out to our support team at support@uship.com or 800-698-7447.

    Once again, thank you for choosing uShip. We look forward to working again with you in the future.

    Reviewed Jan. 11, 2024

    I’ve only had one bad shipper who didn’t pickup my furniture but UShip handled it like the pros they are. I’ve used them to ship items and have items delivered. Love them! In my opinion, they are the best shippers out there.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Sharla,

    Thank you for taking the time to leave us a review. We're sorry you were unsatisfied with one of the carriers you interacted with, but we're glad we were able to assist you in finding a great alternative. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when issues arise.

    We appreciate your feedback and look forward to working with you again in the future.

    Punctuality & Speed

    Reviewed Dec. 31, 2023

    I needed to have furniture and boxes moved from California to Texas. I had contacted other shippers and wasn’t thrilled with a pick up, then store, then pick up, drive, then store until they could deliver. The average wait was 3 to 8 weeks depending upon the carrier to receive my belongings so I checked out uShip and within a few days connected with a shipper for $1200 to bring four pieces of furniture and six boxes. He was in contact with me the entire time Picked up the items Wednesday and delivered them Saturday. I would use your ship again without hesitation, and have already recommended them to others.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Marilyn,

    Thank you for the review! We're so glad to hear you had a great experience with the carrier you matched with on uShip. We look forward to working with you again in the future.

    PricePunctuality & Speed

    Reviewed Dec. 31, 2023

    I've shipped personal cars previously and the UShip platform works well. Ultimately shipping is a per mile, logistical business. Have patience as it's not an exact science so the pickup and delivery is never exact. May be few days earlier or later than you expect. The hauler was super nice and the pickup/delivery was perfect using an open rig. Thanks again and I'll need a return quote in 6 months! :)

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Mike,

    Thank you for the great review! We're so glad to see you had a great experience shipping your vehicle through uShip. We look forward to working with you again in the future.

    Verified purchase

    Reviewed Dec. 31, 2023

    I booked my camper to be hauled from AR to AZ. Uship made it incredibly easy to find a carrier. I got a lot of high bids but when I got the one I wanted I jumped right on it! My money was in holding till the camper was delivered. It was so easy to transfer the funds and all were satisfied!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Rachel,

    Thank you for the kind words! We're happy you were able to connect with a great carrier to ship your camper. We look forward to working with you again in the future.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 28, 2023

    I had to ship a wheelchair across the country and was having a difficult time, finding out how to do it. I was a little nervous, but I decided to try uShip. That was the best decision I made. A quote was reasonable, the communication with the driver was absolutely fantastic. And the product was delivered a day early. I would absolutely recommend uShip to anybody looking to ship items, particularly large ones.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jill,

    Thank you for taking the time to share your experience! We're happy to hear that your shipment was delivered with care. We look forward to working with you again in the future.

    Customer ServicePrice

    Reviewed Dec. 23, 2023

    Our first company that we chose did not show up. Called customer service and they walked us through what we could do. We put our shipment out for quote again and the company that we chose was wonderful to work with. This was done on a tight timeline. He kept in touch and picked up furniture on time. Wrapped it up to protect. Delivered it on time. Kept in touch with the person on the other end getting delivery. I would use uShip again without hesitation.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Barbara,

    Thank you for the review! We're glad to hear you had a great experience and look forward to working with you again soon.

    PriceStaffRates

    Reviewed Dec. 22, 2023

    This was my first time using uShip as I needed to get a few pieces of furniture transported from Arizona to California. I was pleasantly surprised at the excellent price. The mover was timely and communicated with me at every step. Would highly recommend uShip. In fact, I'm going to use them again in Spring for moving the rest of my two-bedroom apartment.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jeff,

    Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

    Profile pic of the author.
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Dec. 21, 2023

    Wanted to buy a recliner in Yulee, Fl and I live in Kansas. Thought about driving to FL to pick up the chair. Scoured the Internet and found uShip. Didn't really know how it worked but got it figured out. Once I put in my information, I received "bids" from various companies. For $350, the shipper picked up the chair in FL at about 1:00pm on Friday and delivered it to me at my Kansas home on Saturday at 11:30pm. The shipper maintained contact and phoned my earlier in the evening to tell me that he was just entering southern MO and should arrive around 11:30. He was willing to wait until Sunday morning. I told him that I was retired and 11:30 was not too late for me. The chair had been covered with a heavy blanket and arrived without a scratch. I would use this service again in a minute!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Ben,

    Thank you for sharing your great first-time experience with uShip! Your satisfaction is our top priority, and we appreciate your trust in our services. We look forward to serving you again in the future.

    PricePunctuality & SpeedStaff

    Reviewed Dec. 18, 2023

    uShip was a seamless means for me to not only ship my ATV, but also gave me the freedom to choose what quote I wanted to go with. I also like that shippers sent quotes to me and I could then evaluate the company who sent the quote and if they were the lowest quote. The company that had the quote I accepted was thorough on what they needed from me and was prompt in getting any necessary information that I needed back to me. Overall, the next time I need to ship a large item I will be using uShip to make my booking.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi James,

    Thank you so much for your review! We appreciate your kind words and feedback. We look forward to working with you again in the future.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Dec. 10, 2023

    We sourced a shipper on uShip to bring two chaise lounges from NJ to FL. They were picked up on October 1, promised to be delivered by the end of October, and still have not arrived (it’s Dec 10). We were in contact with the shipping company, Sims Custom Carrier LLC numerous times over the period and heard a myriad of excuses about why the shipment was delayed. As of November 17 the shipping company stopped responding to us and disconnected the phone number we had been given. uShip did refund our fee, but has no answer about getting our chaise lounges back. Thank goodness we didn’t send something more valuable! uShip’s follow up was generic and unhelpful, and said that there is nothing they can do to get our chaise lounges back. It’s highly unlikely that we would ever use them again.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Seth,

    Thank you for reaching out. We understand and apologize for the challenges you've encountered with the carrier you matched with. We've processed a full refund for your shipment and fees. Given the circumstances with Sims Custom Carrier LLC, we recommend utilizing our Ship With Confidence Guarantee for potential resolution. Your patience is greatly appreciated, and we remain committed to assisting you throughout this process.

    Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    Customer ServiceRates

    Reviewed Dec. 4, 2023

    Showed several shipping companies and their rates. No guessing!!! Transaction went smoothly and communication was good. Will definitely recommend them to my clients and use them again when I need a shipping company.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Don,

    Thank you for your feedback! We're happy to know that you had a great experience with uShip. We look forward to working with you again in the future.

    Verified purchase
    Staff

    Reviewed Dec. 2, 2023

    I have used uShip many times over the years, they're by far the most convenient. Never had any problems. No hassles. All the drivers have been very cordial and professional. Because of this, I will continue to use them.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to working with you again.

    Customer ServiceStaffTransparency

    Reviewed Nov. 28, 2023

    My shipping service was able to contact me via text, email, and telephone to update the status of my shipment and kept me up-to-date with details on delivery. The driver was very professional and efficient.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Brian,

    Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.

    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Nov. 25, 2023

    So, I have never used Uship and was a bit wary of it to be honest. After getting a ridiculous quote from Fed Ex, I figured I'd give it a shot. I received a bid from Mark with Southern Connection transport. Amazing price, great communication, and punctual. Would highly recommend! Thank you Mark!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Wesley,

    Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

    Customer ServicePunctuality & SpeedTransparency

    Reviewed Nov. 25, 2023

    UShip has awesome and attentive service!! They are my go to for valuable items I want professionally and white glove handled. I have used them on many occasions and have always liked the quick response times and updates on items I am having shipped to me. I highly recommend UShip!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Melissa,

    Thank you for taking the time to give us a review! We value your business and look forward to working with you again in the near future.

    Verified purchase
    Staff

    Reviewed Nov. 23, 2023

    I’ve used uShip several times for transporting Agricultural Equipment and Utility Vehicles. I’ve saved several thousands of dollars with excellent service. Always Read carrier reviews before you book!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Randy,

    Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.

    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 23, 2023

    I have shipped my Cobalt A 36' twin engine boat twice with great luck in past 2 years. I got competitive rates and responsible drivers each time. They shipped quick and delivered fast. Always had good communication and respected/professional drivers. I would not hesitate to use Uship again!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Amy,

    Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

    Tech

    Reviewed Nov. 21, 2023

    I contracted to move my 2017 Honda Goldwing motorcycle from Anchorage to Lake Havasu Arizona. I fully crated the bike and loaded it onto Trailerpros trailer. They hauled it overland to my destination on time and budget. I wouldn’t hesitate to use them again.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Delido,

    Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.

    Contract & TermsCoveragePrice

    Reviewed Nov. 21, 2023

    I needed to move from one storage space to another while being overseas. My things were in a small town (Binghampton/Vestal). For things that could fit in about half of a 5x10 space it would have cost me around $1000 since most companies have a minimum. I made my offer of $300 & I got a hit. I didn't expect they would do the packing and unpacking so I upped my offer to cover that. This was my 4th time using uship but I didn't know I could have gotten people to do my packing for me! All my experiences have been positive. They took photos for me and even mailed my keys to the address I asked them to.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Karis,

    Thank you for the review! We're glad to hear you had a great experience and look forward to working with you again soon.

    Customer ServiceCoverageHonesty & Transparency

    Reviewed Nov. 17, 2023

    The carrier, Eric **, lied about having insurance coverage on my shipment. He did so on the Uship website. And even after Uship learned that, they continue to give this guy business. They call that being neutral. But of course that is not being neutral, that is accommodating deception. He did $7500 in damage, and then admitted to Uship that he did not have insurance and would not compensate me.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Tom,

    Thank you for your feedback. We're very sorry to hear about what you experienced with your carrier. It appears that you have already been in contact with our support team, but if there's anything further we can do to resolve this matter, please reach out at (800) 698-7447 or support@uship.com.

    Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.

    Customer ServiceStaffBillingTransparencyCommunicationTimeliness

    Reviewed Nov. 16, 2023

    I bought some larger items from an auction and needed them delivered to my home. They recommended UShip. I had never used or heard of them. Very easy set up and had responses within hours for prospective drivers. Had a wonderful diver with a 5 star review. He kept me updated the whole way till delivery. That’s when you release your payment to the driver! Wonder service!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Rory-Ann,

    Thank you so much for taking the time to leave a review. Your feedback is greatly appreciated and it helps us to continually improve our services. We are pleased to hear that you had a positive experience and we look forward to serving you again in the future.

    Staff

    Reviewed Nov. 15, 2023

    I’ve used UShip a number of times. My biggest problem is that I keep forgetting how easy it is for big items. Easier than getting a trailer, round trip travel, loading and unloading. Shipped motorcycles, flooring, boat lift, etc. Read the reviews! Pay a little more. I’m all for helping someone start out but know what you’re getting yourself into.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Rob,

    Thank you so much for your review! We appreciate your kind words and feedback. We look forward to working with you again in the future.

    Customer ServiceStaff

    Reviewed Nov. 14, 2023

    There are other sites similar to Uship. With my experiences with Uship though? They're always willing and able to help. Bonus! The representatives I've always talked to SPEAK ENGLISH!! They are very helpful, patient and get results. Sure, there are bad experiences, but you may need to know both sides before passing judgment. I've Uship 3 times now. The first time was to list a trailer I needed to get moved to WY. ($14,000.00) The 2nd time was to deliver to me a Can-Am Spyder ($7500.00) and the 3rd time was to deliver a large concession window ($2,300.00). Each time the trek would have been a minimum of 2000 miles round trip. Each time that I used Uship, I had absolutely the best experience I could've expected.

    All three were delivered by different drivers/companies. Each driver was in contact with me all the way, the inspections were detailed, and quite often during the transporting of my items. To some, 14,000 dollars isn't much, but to me? That's a lot! Longer review shorter? It would take a LOT for me to quit using Uship. They have the most options, a very wide network of companies to make the shortest to the longest haul a success!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Troy,

    Thank you for the review! We're glad to hear you had a great experience and look forward to working with you again soon.

    PriceRates

    Reviewed Nov. 14, 2023

    We had a great experience with Uship for our gravely raiser needing moved over 1000 miles. Price was very reasonable, the action we received from potential carriers was all positive. Within 3 days our travel trailer was delivered over 1000 miles away.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Caroline,

    Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

    Refunds & PayoutsStaff

    Reviewed Nov. 12, 2023

    I bought exercise equipment on eBay and used Uship to deliver it to Michigan. It was picked up ok and the directions were confusing and I accidentally paid for the delivery before I received it. It specified the delivery to the upper peninsula of Michigan. The driver was from Grand Rapids area. He brought it to his home town but refused to bring it to the destination that he agreed to which was about another 350 miles. I was able to find a friend to bring it to me but this is unacceptable for a delivery company.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Matthew,

    Thank you for your feedback. We're sorry to hear about what you experienced with your carrier. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss this further, please contact uShip support by calling (800) 698-7447 or emailing support@uship.com.

    Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.

    PriceRates

    Reviewed Nov. 12, 2023

    I had to ship 3 junk pieces of heavy equipment from Texas to the northeast. I put in an amount I wanted to pay and after about 6 days I got a shipper that did a great job without any hassles and at reasonable price.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Mike,

    Thank you so much for your review! We appreciate your kind words and feedback. We look forward to working with you again in the future.

    Customer ServicePriceStaff

    Reviewed Nov. 12, 2023

    This was an easy transaction. I posted what I needed picked up & delivered, I received a few quotes, picked one, had communications with the company. The owner driver that I happened to pick was fantastic. He had awesome communication with me & delivered as he said he would. I couldn't be more happy.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for taking the time to give us a review! We value your business and look forward to working with you again in the near future.

    Reviewed Nov. 8, 2023

    They offered options to us that we wouldn't have normally had available to us. It was great getting bids and being able to make our decision from there. uShip was recommended to me and I am glad to pass the recommendation to the next person needing something shipped.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Patricia,

    Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

    Customer ServiceSales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Nov. 3, 2023

    Horrible experience we did around three separate days. They said they were coming each day, kept changing the time, they never showed up. They never called. When they finally showed up three days later they said they couldn’t take the car even though they knew what kind of car was from the beginning. was promised a discount, that was also a lie, will not use again or refer

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Nick,

    Thank you for taking the time to share your feedback with us regarding your recent experience. We value all feedback, both positive and negative, as it helps us identify areas for improvement and deliver better service.

    Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. We understand how frustrating and inconvenient this must have been for you, and we sincerely apologize.

    If you have any further concerns or would like to discuss your experience in more detail, please contact uShip Support at (800) 698-7447 or support@uship.com.

    Thank you again for bringing this to our attention.

    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Oct. 28, 2023

    First time shipping my car using UShip and TempusLogix. The experience is horrible. Driver from TempusLogix doesn’t speak English to begin with, car was not picked up according to schedule and delayed in delivery. Driver received my car with no damage except minor dents at front bumper. Since I’ve been traveling frequently and relocating, TempusLogix delivered my car without letting me know that they damage my rear bumper without letting me and my friend know. I just noticed the dents when I take the car to the car wash. I filed a claim/complaint but Uship said it past 7 days and my claim has been denied. Long story short, I will never recommend this company to anyone. Poor service experience.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Allan,

    Thank you for your feedback. We're very sorry to hear you were unsatisfied with the carrier you matched with. Though uShip is a neutral third party that gives consumers the ability to connect with carriers, we do our best to assist when situations like this arise. It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447, so we can help with this unfortunate situation, or email our support team us at support@uship.com.

    Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the uShip marketplace.

    Staff

    Reviewed Oct. 26, 2023

    The uShip app made the whole process of shipping my large musical instrument easy and I was certain that it was done safely and economically. The uShip site was very helpful with FAQ’s that made choosing a shipper streamlined and efficient. I would definitely recommend using it to my friends

    Thanks for your vote!
    Profile pic of the author.
    Staff

    Reviewed Oct. 26, 2023

    We had an excellent experience. The movers we used were excellent. I needed to have some family furniture moved from California to Ohio. The shipper we used went above and beyond to provide the best of service.

    Thanks for your vote!
    Customer ServiceContract & TermsCoverageSales & MarketingPriceRefunds & PayoutsMaintenanceStaffBillingTransparency

    Reviewed Oct. 17, 2023

    I can not stress enough that this is where the scammers are. Paid over $700 after fees for boxes and couch to be picked up. I got rid of the couch but had more boxes and the mover agreed, as the space for the small boxes would be much less than the couch. I should have known when he arrived to the wrong address, then said he was going to keep my payment because I wasn’t there and he left. He took a picture of the wrong door, and when I pointed that out to him, which took a while of him yelling at me over text and not answering my calls, he arrived at the correct one. He picked up my belongings, and once his driver left, he began harassing me and my friend, for more money in order to deliver my stuff.

    He was trying to hold my stuff hostage for more money, until I got uShip involved to require updates on the location of my stuff. But once he got a hold of my belongings he harassed me every day to give him and additional $300. My stuff was also suppose to be in a covered truck but it was on a trailer with a tarp. I have yet to inspect it, as I’ve been out of town for work, but the boxes look crushed and I’m sure my stuff is all broken. I should have thrown everything away instead of use uShip. I’ll be filing a claim with my credit card, as well as a complaint against the BBB to report David ** for his unprofessional and false ad of services. Do not use this site, do not use that carrier. Beware. Attached are pics of the trailer and not covered truck as paid for.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Chrisleigh,

    We are sorry to hear about your experience and understand the frustration it has caused you. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise.

    We can see that you have already been in touch with our support team. However, if you require further assistance or have any additional inquiries, please do not hesitate to contact us at (800) 698-7447 or support@uship.com.

    Thank you for taking the time to share your feedback with us about your recent experience. All feedback is valuable to us, whether it is positive or negative, as it helps us identify areas for improvement and deliver better service. Being made aware of situations like yours is crucial in maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

    Verified purchase
    Price

    Reviewed Oct. 12, 2023

    I had a great experience using uShip to move an antique wooden chair. The cost was far less than any other mover I looked into and the delivery was perfect. I would definitely use again and recommend to friends!

    Thanks for your vote!
    Profile pic of the author.
    Customer ServicePriceStaffRates

    Reviewed Oct. 11, 2023

    I don't understand the wide array of bad reviews. I have used uShip twice, different carriers, and each time, I had a fantastic result. I guess it just depends on the carrier you choose. This last time, I moved plants from MA to NC. RoyalShippingNC was absolutely fantastic, great communication, fair price, timely pickup and delivery and most importantly, things got done when they were supposed to. I couldn't be happier. I'm sorry for those who've had a bad experience, but mine have been great and I totally recommend uShip as a connection service.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRefunds & Payouts

    Reviewed Oct. 3, 2023

    Both times I have used this company, it has been an awful, costly experience. I should never have given them a second chance after the first shipment was damaged, and UShip tried to say I only insured it for half value until I sent them a copy of the policy FROM THEIR OWN SITE! The second time, HALF the shipment was lost in transit and I have been fighting for 3 months to get reimbursed. What they sell as insurance on their site isn't actually insurance at all, THEY decide what they want to pay for it. No refund for the shipping that wasn't completed, and absurd "processing fees" that are 15% of the claim. Next time, I'll know better and deal directly with the shipper.

    Thanks for your vote!
    uShip
    Response from uShip

    We're sorry to hear about your experience and that you didn't reach a satisfactory protection plan resolution. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise.

    It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447 or email our support team at support@uship.com.

    Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention

    Profile pic of the author.
    StaffTransparency

    Reviewed Sept. 29, 2023

    My son purchased an arcade machine on Facebook Marketplace in Lufkin, TX, but he lives in Austin. We didn't want to drive the 8 hour round trip to pick the thing up, so we listed it on U-ship. The driver was a real friendly guy and texted us updates the day he was picking up and dropping off. The arcade machine got to us in perfect condition, and all in all it was a great way to get it shipped to our house. Thank you C&S TRANSPORT TX for your professionalism and helping us move it into the room.

    Thanks for your vote!
    uShip
    Response from uShip

    Thank you for the kind words! We’re so happy you had a great experience. We look forward to working with you again in the future.

    Verified purchase
    Staff

    Reviewed Sept. 7, 2023

    We had a large item very heavy. They needed to be moved from Connecticut to Maryland. It was picked up on time handled with care and arrived on time again handled with care no damages. The driver kept in touch with us. They were professional, courteous, responsive, respectful people. We will definitely use them again! Thank you to Clark especially!

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Doreen,

    Thank you for the kind words! We’re so happy you had a great experience. We look forward to working with you again in the future.

    Punctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Aug. 15, 2023

    Do not use uShip. They don’t get their brokers. I shipped a crate using u-ship for $400 and 6 months later got a bill from FedEx for over $5,000 saying they never got paid for the shipment. U-ship refused to help and it looks like the broker is out of business now.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jake,

    We're sorry to hear about your experience and understand your frustrations. If your payment dispute is still unresolved, you may want to pursue your legal options at this time. If you have any questions please contact us at support@uship.com.

    uShip

    Profile pic of the author.
    Customer ServiceCoveragePriceStaffRatesHonesty & Transparency

    Reviewed July 22, 2023

    I was bidding on helping ship people's stuff across the US in my U-Haul truck coming back from New York to Utah. uShip suspended my account for no reason out of the blue. I had perfect ratings on their site. I asked several times what the problem was. First they told me I could not do interstate transport. After I told them that there is no law against me transporting stuff across the country without a business license, they made up more excuses. They then proceeded to tell me that I couldn't use a rental uhaul truck because it was against their policy after I told them I was bringing a uhaul truck back empty to Utah and looking to cover my gas and rent costs coming back to utah. This was a lie from them as well as nowhere in their policy does it say this.

    After calling them several times, one of their customer service people admitted to me that a big commercial customer of theirs complained because I bid on 2 jobs that they really wanted, so uship put my account on hold. And he admitted this happens often to small shippers like myself. The owners of this site are corrupt as can be. Protecting their commercial customers by censoring the small guys is just wrong. I was just trying to help people get their stuff moved cheaper than these commercial rapists.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Eric

    Thank you for your review. I am happy to clarify uShip's policy regarding using rental vehicles and quoting on interstate shipments.

    Your account is held because you were interacting with an interstate household move shipment that requires you to have an active Motor Carrier Number. Upon signing up with uShip, you agree to the terms of the uShip User Agreement which states you’ll only offer quotes on items that you have the proper authority, licensing, and permits to haul. Specific commodities, namely vehicles, heavy equipment, and household moves, always require a DOT or MC number. To learn more about operating authority and insurance, please check out the Federal Motor Carrier Safety Administration - https://www.fmcsa.dot.gov.

    Service providers can use rental trucks on uShip. That being said, they are not allowed to use rental trucks for household moves because customers' goods are often not covered by insurance in the rental agreements.

    The Trust & Safety team emailed you on 7/14 informing you of your account hold. I advise you to read over the email and respond in order to release your account.

    I hope this information is helpful. Please contact uShip Member Support at 1-800-698-7447 or email support@uship.com if you have any other questions.

    -uShip Member Support

    Profile pic of the author.
    Customer ServicePriceRates

    Reviewed July 12, 2023

    Very easy process, came and got my car and delivered it within 3 days multiple states away. Pricing was reasonable and the communication was good for the entire process. I would use them again for car shipping.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed June 9, 2023

    We moved from WA to MI, we signed up for Uship. We paid the deposit and was contacted by the shipping company. They said they take 2k deposit. Everything was great until the day they were scheduled to show up. Crickets... I got ahold of the guy and he said he had mechanical issues and made another date. We never heard from him again. Uship only refunded the portion they keep, we were out the rest.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Paul,

    We're sorry to hear about your experience. uShip does not recommend paying offsite before delivery. If a provider requests payment before pickup, please contact Member Support immediately. When paying with Booking Deposits, you'll pay your deposit through our site at checkout, and the remaining balance directly to your service provider at delivery. This option is available in select categories and is the only payment option for shipments above $5,000.

    Request for payment via a non-bank, instant cash service, such as MoneyGram or Western Union, is a violation of uShip policy and typically an indicator of fraud. If your service provider requests this type of payment, please contact Member Support.

    Customer ServiceStaff

    Reviewed March 9, 2023

    DO NOT USE THIS COMPANY! They facilitate criminals to steal your belongings and because they facilitate it for you the thieves have permission making it a civil crime. This means you can not file police reports or have the criminals arrested. You have to pursue them in court. I used uShip to transport a vehicle and they picked it up and began to ransom me to get my property back. My vehicle is now still missing and uship provides you with zero help! They are accessories to the crimes! The thieves know it too as I said this is theft and the thief replied it’s civil issue. This company needs to be held accountable.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Nicholas,

    We're truly sorry to hear about your experience and want to express our sincere apologies for the challenges you've encountered with the independent transporter you matched with. We understand the frustration and stress this incident caused, and we're committed to continuously improving our platform to prevent such situations in the future.

    We’d like to offer a bit more of an explanation of uShip’s role, including our services and limitations. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. uShip advises our shipping customers to consult our Safe Shipping Guide before booking with a service provider on the site. Here is a link to our Safe Shipping Guide: http://www.uship.com/safeshipping/rights/

    Please contact uShip Member Support at support@uship.com or at 800-698-7447 if you have any questions or would like further assistance.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffBilling

    Reviewed Feb. 6, 2023

    There is an online Company called “Uship.” On their website, it says "Ship With Confidence Guarantee." What they do, is they list thousands of third party providers (shipping companies), who will offer bids on the items that Consumers need shipped, from Antiques, to cars, to household items, long or short distances. It says it will automatically compensate you for up to $500 in the case of damage or loss. It also advertises "all risk protection," and "faster reimbursements."

    I offered a listing of 2 Antique Church Windows that I purchased online, that were located in Athens, TN. I accepted bids through Uship for a shipper to carry them to me in Trinity, NC. I paid $525 for the windows and I have a receipt. I purchased $50 worth of insurance on Uship, to cover my $500 item that I listed to ship. Apparently Uship claims to insure items up to $500 anyway, so was my $50 of insurance I purchased to help me regain an additional $500 if lost, stolen or damaged? If not, why was I not informed the $50 was not necessary? That was very unclear. I have shipped other items before using Uship, and luckily had no problems. I accepted a bid from a Stevia ** for $290 to bring my church windows from Athens, TN to me in NC. I was charged a $27.90 service fee by Uship, and $50 for the Insurance, making my total bill $367.90

    The way it works, is the consumer receiving the shipment should only release the payment once the items are delivered. The Shipper very quickly began to show signs of negligence and dishonesty. I gave her to contact name & number of where to pick up the windows. She rescheduled approximately 4 times, and I decided I was going to cancel the shipper and try a different one. Before I could get to the computer to cancel, the shipper picked up the items, and while they were in her possession, she asked me to release the payment before they were delivered. She said she didn't have gas money to deliver the windows. This was very alarming. I refused to release the payment.

    She wound somehow in Nashville, TN with my windows, and said she could not deliver them after all. Luckily I had a friend in Nashville, who I was able to persuade her to drop them off with. My windows are now 3 hours farther away from me than they were before, and in my friend's way, as they are being kept in his garage and are very fragile. I have placed another listing for the window delivery on the site, not knowing any other way to get them here. It will certainly cost more than the $290 I agreed to pay for delivery now that they are 3 hours father away.

    The bids I am seeing online now to bring my window from Nashville, TN to Trinity, NC are almost $800! Uship refunded me $317.90, but they won't refund me the difference I will have to pay to get them here now, which is looking like it will be around $500. They won't pay me any of the $500 they claim I paid to insure this shipment, or any of the $500 they claim to automatically offer with every shipment. Instead they gave me a “credit” of $50 to use their site again. I have reached out to Uship to inquire as to whether the $50 credit would include another insurance policy on another shipment, or if I would have to pay an additional $50 to insure the next shipment, when it already says they guarantee every shipment up to $500 automatically. They said the $50 credit is only for their “service fee,” so if I have to ship using them again, I now have to pay them an additional $50 which I will never see again.

    I would not have purchased the windows if I had known this could even happen. I would not have used Uship, had I known they would not refund me the entire amount, or even for the difference it will now cost. Their practices are deceptive, and the average consumer cannot know that they are deceptive. Their policies are fraudulent. Uship should not offer words on their site like “We help you ship with confidence,” and words like “All Risk Protection.” All risk should be all risk. Even when a shipper goes awol for two days, and delivers an item farther away than they were to begin with, leaving me to find another way to get my shipment to me. Instead of faster reimbursements as they offer, I was given none. Only a credit, so essentially I paid a Company $50 to make my delivery harder to get, and I will lose more money as it will cost more to get them delivered now.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Donna,

    Thank you for the review. I'm sorry you found our fees and uShip Protection Plan option to be confusing. I'll pass this feedback along so that we can make improvements to these details on our site.

    When booking, there is a service charge paid directly to uShip. This is not a set fee, and is calculated based on the commodity you are shipping. The service charge is listed along with the official bid price and total amount due on both active bids and at checkout.

    While there is a default amount in the uShip Protection Plan, it has to be accepted before a transaction can move forward. There is also a pop-up that details the terms of service. If you would like to readdress this with a uShip member support specialist, please contact us at 800-698-7447 or support@uship.com.

    Thank you again for providing this feedback.

    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Feb. 3, 2023

    DO NOT USE Uship.com for anything! They do not investigate carriers before they go on the site--you could be hiring a thief, a scammer or worse! I used Uship.com and my property was stolen by the carrier and held for ransom. They hid my shipment 2 months ago and I still have not been able to recover it. Turns out they've done this before...USHIP.COM has been very UNHELPFUL and still has my money! USHIP has not paid the Carrier because they didn't deliver--but won't return my money until the carrier contacts them and says they can release it! Thousands of dollars--what a racket!!

    I even bought extra insurance and THAT was worthless too! Their insurance company had no interest in helping get my shipment back and was going to give be 25% of what it was worth. It's impossible to talk with anyone with any authority and Uship wouldn't give me any information. They only give information to "lawyers and police". I highly discourage anyone from using USHIP.com EVER. They are pathetic worthless losers who are only interested in their bottom line.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Rich,

    We're truly sorry to hear about your experience and want to express our sincere apologies for the challenges you've encountered with the independent transporter you matched with. Please know that we take cases like yours very seriously, and understand your valid frustrations.

    Though uShip is a neutral third party that gives consumers the ability to connect with carriers, we work hard to keep the uShip marketplace safe for all users. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    Thank you again for bringing this to our attention.

    Reviewed Oct. 26, 2022

    This is a great place to have your cargo stolen, had a nice Kubota ZD1211 stolen by these clowns. They don't verify the truckers they let on the board, unlicensed, uninsured, fresh out of jail?? No problem. Come ship with us, get it loaded and disappear. Talked to an old neighbor who had the same problem.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Kevin,

    I'm very sorry to hear about what you experienced with your carrier. Please know that we take cases of theft very seriously, and understand your valid frustrations. Being a neutral third party, users of our site are not verified, nor are they uShip employees or contractors. uShip gives consumers the ability to connect with, vet, and ultimately choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, photos, links to government sites, and verification through SaferWatch.

    Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    If you need further assistance, please call us at (800) 698-7447 or email support@uship.com.

    Thank you for bringing this to our attention.

    CoverageMaintenance

    Reviewed Dec. 1, 2021

    The moving company through uShip was to deliver 15 items. Three of them were broken. The shipper delivered these three broken items 3 weeks after the delivery of the 12 unbroken items to a granite countertop company (random, right?) with the instructions that these three items be prepared and delivered to me by the granite company. Then the shipper skipped town not completing paperwork or documentation. Uship company is designed in a way that they completely abdicate responsibility for failings. uShip points fingers either at their insurance company or at the Independent shipper. I am very dissatisfied.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Jean,

    Thank you for your feedback. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.

    Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    Customer ServiceTechSales & MarketingRefunds & PayoutsStaff

    Reviewed Sept. 13, 2021

    One of Uship's providers tried to scam me on a Friday afternoon. Customer support was NO help. On weekends, you can only leave an email which they don't answer! Read the fine print! They aren't liable. They only connect shippers and service providers. You are supposed to do your due diligence. When you finally do get someone on the phone, they "take notes" and say they will escalate your issue to the next level. Then you get some generic email (NOT a phone call) and it is obvious that they have no clue what your complaint was about. I reported this guy for extortion because he picked up my items and refused to deliver them until I paid him AGAIN outside of Uship. I reported this by phone in detail more than once and the email response I got was "Please confirm that your item was NOT picked up so we can process a cancellation". Seriously??? Beware! When it's good, it's good. When it's bad, you're screwed.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Angela,

    Thank you for your feedback. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise.

    Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceOnline & AppStaffResolution

    Reviewed Aug. 15, 2021

    I had an extremely bad experience with uShip and their Provider "L&M Trusted Transport". I had booked "L&M Trusted Transport" via uShip to move a Highboy Dresser from Cumming, GA to Ashburn, VA. This was an Estate Sale purchase. L&M Transport confirmed to pick up my furniture on 8/14/2021 Saturday Morning 9:30AM from Cumming, GA. The Service Provider names were Mary ** and Lando **. They did a complete no show and were not reachable on phone or text. They did not return my numerous calls or text messages and left me completely in the dark. I had to waste whole of Saturday to find alternate options to pick up my furniture and transport. I wasted time & money, and this caused a lot of heartburn. "L&M Trusted Transport" is completely untrustworthy and fraud provider. They don't deserve your time or business.

    As for uShip, they don't care about their customers at all. 1) They don't have Customer Service coverage during weekends. Although lot of their moving business is conducted over the weekend. I called uShip, but there was no one in their Customer Service to resolve my issue. 2) Their website asked to lodge an email complaint, uShip has not got back to me or taken any actions to resolve my case in 2 days. Please do not trust uShip or their provider "L&M Trusted Transport" with your business. They are not worthy of your trust or business.

    Thanks for your vote!
    uShip
    Response from uShip

    We are sorry to hear about the issues with your shipment! Please reach out to uShip Customer Support if you have any question or if we can assist in any way (support@uship.com).

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 4, 2021

    Tim was great in all respects: pick up and shipping went quickly and without a hitch. Highly professional shipper; would recommend without reservation. His rig is perfect and he secured our fragile artwork perfectly and delivered it quickly.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed July 31, 2021

    With the quote and communication I had with the shipper, I am very pleased with his service. The whole experience was easy to follow and would recommend using this service. The only thing that bugged out of this experience was that my money was taken immediately besides when my item was dropped off to me. But it is what it is. Still, I am happy with the service I received.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed July 31, 2021

    I needed to ship a newly purchased vintage motorcycle from NC to Oklahoma. I placed an ad on Uship and within a day had a very reasonable quote that fit my time frame. The motorcycle was picked up in a couple of days and delivered in a timely manner. Communication with the shipper was excellent and the motorcycle was well protected and arrived in perfect condition.

    Thanks for your vote!
    Customer ServiceCoverageStaff

    Reviewed May 17, 2021

    Used uShip and the carrier accepted. After a few days passed no contact. On 4th day called him and was told he was coming on Monday. Upon pickup the driver said the BOL was not necessary and he handled it electronically. He said the same on delivery. This prevented him from being responsible for damages. USHIP must allow this behavior, and the illegitimate delivery drivers use it to make themselves look good. Very poor business. Now the insurance I bought thru USHIP denies claims...

    Thanks for your vote!
    uShip
    Response from uShip

    Hi David,

    Thanks for your feedback. I'm sorry that you had a negative experience with the carrier you matched with. If you've not left feedback for your carrier, I think it's important to start there. Your "Delivered Shipment" email notification has a "leave feedback" button within it as well as your listing page.

    Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you need further assistance, please contact uShip support at (800) 698-7447 or support@uship.com.

    Price

    Reviewed Feb. 26, 2021

    Higher charges than industry standards to both the person shipping and the person delivering. When an issue arrives uShip provides poor service on trying to resolve an issue but still takes their portion. Worst experience with a company I have had. If you can find an alternate source, I would not use this company.

    Thanks for your vote!
    uShip
    Response from uShip

    Hi Scott,

    We are sorry to see that you're not satisfied with your experience. If there is anything we can do to help with the situation or if you would like to discuss this further, please contact uShip Member Support by email at support@uship.com or by phone at 800-698-7447.

    Once again, we apologize for the trouble this has caused and appreciate you reaching out.

    Verified purchase
    PriceStaff

    Reviewed Feb. 6, 2021

    I used UShip to move 7 arcade machines from New Jersey to Illinois. This was my first time using them and I will definitely do it again. The cost was competitive and the movers professional. Delivered on time with no issues.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 6, 2021

    Mary and Willie are fabulous! I would recommend them for all moving needs! On time, organized, efficient! Also very friendly! My house was emptied in no time and delivered to the storage site promptly! Very happy with them and their professional appeal!

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Feb. 2, 2021

    I've used Uship several times now and have been extremely satisfied with them, and their customer service. My only advice would be to take extra CARGO INSURANCE before you checkout, because you cannot add it later if you change your mind. Not that I needed to use it but it gave me more peace of mind. I am very happy with their services!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2021

    Adrianna and her partner helped us with 3 moves. They are AMAZING!!! They handled everything with care. Their attention to detail is unsurpassed. They are a true moving gem. I will refer them to everyone I know and whenever one of my family members moves again....they are the only ones I will call!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 30, 2021

    Awesome results, I was a little nervous and skeptical, but it worked perfectly! I bought an antique table, and was expecting any delivery would take weeks, instead it took less than 24 hours and the service was terrific! Will use Uship again!

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Jan. 30, 2021

    I have nothing but good things to say about your shipping site. Both shipments proceeded smoothly and professionally. I received quotes quickly and I believe the rates I received were fair for the services provided. Thank you for making this available!!

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 30, 2021

    The shipper I utilized was very professional. He attended to retrieving my vehicle very quickly. This I appreciated highly. The communication was precise. Also I received a very fair shipping price. This is what shipping should be. Simple, great communication, fast pickup, and well organized. I recommend this business and if I purchase more shipments I will try to use them again if they are available.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 28, 2021

    Everything went very smoothly and professionally. Driver was on time both for pickup and delivery, and he could not have been nicer. It was our first time working with uShip and we were very pleased with the entire operation.

    Thanks for your vote!
    Verified purchase
    BillingTransparency

    Reviewed Jan. 22, 2021

    The uShip application does what it intends to do. The payments feature adds needed security to the process of releasing property to third parties. I think they could do more to provide transparency into the identities of the carriers that can make bids.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Jan. 21, 2021

    Everything was smooth and fine thank you, no issues. I appreciate the smooth move. My movers did the job correctly and that's all they needed to do. The pricing was right and not too bad. Actually it was the best pricing I found.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 21, 2021

    Overall the shipment was successful and I would use again as well as suggest others to use. The interface is rigid in the attempt to keep shippers from getting to close to the carriers initially. This caused a delay of almost a day but it worked out. I would also suggest more oversight of the package in transit. You literally give to a stranger with feedback then wait for them to call with the request to drop off.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 18, 2021

    I was hoping to find someone who would only take my bed from Los Angeles to Portland Oregon, because I had to vacate my apartment in a couple of days. I found only very high rates in my search. Until I found Uship. They quickly got in touch via email and not only did I get a much cheaper deal! but also got it much faster.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 18, 2021

    I had a side by side delivered from Kansas to Texas. Process was easy and professional and saved me a long trip. Would not hesitate to use this service again. The communication was top notch, I was updated every step of the way. Great overall experience.

    Thanks for your vote!
    Verified purchase
    Honesty & Transparency

    Reviewed Jan. 17, 2021

    I find it very convenient. From my experience some of the shippers are unreliable and some are very honest and reliable. I had a very bad experience with now move USA. I lost my good shipment and also paid. Never. They should be reviewed. But that not uShip fault.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Jan. 17, 2021

    Texas Gypsy Shirts did a phenomenal job handling our dining room table. He picked up our furniture Baton Rouge and drive to Cypress. I'd use his services again and again. He was on time, communicative, and his price could not be beat!

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed Jan. 14, 2021

    We had an excellent experience with Jeremy who took care of our shipment from Charlotte to Chicago professionally, economically and with excellent and frequent communication and updates. I’m glad we found out about UShip because UPS and FedEx would have charged significantly more. I highly recommend UShip and Jeremy in particular.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Jan. 11, 2021

    Overall great experience. Was a bit delayed on delivery by an hour or so, but to be expected, as it must be difficult to pinpoint exact ETA. Driver was very nice. Very good price. He picked up and delivered just as he said he would.

    Thanks for your vote!
    Verified purchase
    PriceOnline & App

    Reviewed Jan. 10, 2021

    UShip Website is cool and you get tons of bids right away. I feel the charges are too much. Not sure why they have to charge that much. Since I don't ask for items to be shipped all the time. I guess it was fine.

    Thanks for your vote!
    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Jan. 9, 2021

    Simple, efficient, reasonably priced. Excellent, professional service. The driver was polite and updated me throughout his progress. The delivery was even quicker than I had hoped. I was very impressed. I'll use it again in the future.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 9, 2021

    My driver Mr. ** came by. Very friendly, polite, nice equipment. Had my golf cart back in Nashville. He was very friendly to my son and his family. He helped unload. We would definitely do business with Mr. ** again.

    Thanks for your vote!
    Verified purchase
    Tech

    Reviewed Jan. 9, 2021

    Uship provided us with the information to find a trusted shipping contractor to move furniture from Illinois to Florida in a safe and timely manner! They provided a very easy format to follow for us to find the right company for our needs! Thank you Uship for providing a much needed service!!

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed Jan. 9, 2021

    Was very pleased with the service, received a reasonable quote right away, answered all my questions promptly, was on time, very nice to work with. Would definitely recommend this service and would use again. Made it easy to ship state to state.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 9, 2021

    All went well... It's nice having the shipping companies bidding on your item to ship...rather than calling 20 different outfits...will use again... My shipping guy was in touch with me through the whole thing...hauling an old motorcycle from Oregon to Tucson.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Dec. 13, 2020

    Awesome experience! Our drivers were helpful, friendly, experienced. Most of all they cared about the items being delivered and that we were happy. Very convenient and affordable as well! We can't thank this service enough... Will use again!

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffBillingValue

    Reviewed Dec. 12, 2020

    It is easy to quote, set dates, get several options for delivery. Good communication with drivers, easy to revise needs and complete process. The payment system when the job is complete is great. All around a good value and you are in control of the shipping of your product.

    Thanks for your vote!
    Verified purchase
    Online & AppEase of Use

    Reviewed Dec. 12, 2020

    Had a pop-up trailer shipped from an RV dealer out in Dubuque IA over to Sacramento CA. 1st time using USHIP and it was absolutely simple! Not only was the web site super easy to use, but the shipper we hired did a terrific job keeping us informed about the step by step process to get the trailer shipped. Great experience, super easy to use, the shipper was great.

    Thanks for your vote!
    Verified purchase
    StaffHonesty & Transparency

    Reviewed Dec. 12, 2020

    Honestly, I wasn’t sure how this would go but it was surprisingly easy. The shipper I got was beyond awesome!!! Professional, fair, courteous. I will use this service again. No doubt this was a good experience. I had no worries and that meant a lot in getting this done.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 12, 2020

    Must admit I was on edge leading up to "the day". Now that I know Ken **, it was for naught. What a great young man! A true professional, helpful and nothing seemed to be a problem for him. Highly recommend him. In future, when something like this turns up again, will look no further than his company.

    Thanks for your vote!
    Verified purchase
    CoverageOnline & App

    Reviewed Dec. 10, 2020

    The shipper was great, but UShip itself is lacking. UShip needs to be clearer that customers must insure items being towed and that they offer no insurance for that. Their website also needs some work. It was confusing.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 7, 2020

    Uship is an absolutely amazing experience!!! I’ve shipped two boats so far and have had two extremely professional experienced individuals that have gone the extra mile to take really great care of my boats. I truly appreciate this service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Dec. 6, 2020

    This was a fantastic experience, I wish I had more stuff that I needed shipped. I never thought it would be this easy to ship a queen size mattress two states away. The arrangements were simple and easy to work with my shipper was prompt and right on time. The communication was impeccable. I'm not sure why I didn't know about this service sooner.

    Thanks for your vote!
    Verified purchase
    TechRates

    Reviewed Dec. 6, 2020

    Using UShip has been completely new for me and I got happily surprised about how easy it was to use and how well the system works letting service providers bid for your shipping and having the ability to check their ratings and correspond messages with them. I would certainly recommend this app to others needing to ship stuff across states.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 5, 2020

    Very quick reply and pick up. Drop off was actually early across the country. Very friendly and professional. I would use this service again in the future. The rug arrived in the exact same condition that it left my possession.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTech

    Reviewed Dec. 5, 2020

    Extra Large Framed Original Painting was picked up on time and delivered on time. Delivered directly to my door in perfect condition. Service provider Midwest White Glove Service LLC. Good communication via email and text. Highly recommended.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Dec. 5, 2020

    I accepted a quote from an incredible person that met and exceeded my expectations. He moved my very large heavy 5th wheel from Florence Oregon to Dayton Nevada. My experience with this individual was awesome. He was knowledgeable, on time in both locations and extremely professional. I would use U Ship again and this the hauler that provided such incredible service.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2020

    Our delivery people could not have been nicer or more prompt or professional. I would use them again 1000 times over!! The bid process is absolutely genius. The first bids were $500 or so. The last one was $200. I could not be happier!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 1, 2020

    My shipper Brad did an excellent job. The bed frame came in great shape—it was properly wrapped and they handled it with kid gloves even as they unwrapped it. They delivered it earlier than the timeframe they proposed. I’m truly delighted with their service.

    Thanks for your vote!
    Loading more reviews...

    uShip Company Information

    Company Name:
    uShip
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    205 E Riverside Dr
    City:
    Austin
    State/Province:
    TX
    Postal Code:
    78704
    Country:
    United States
    Website:
    www.uship.com