uShip Reviews

Our experience with uShip has been extremely concerning and, frankly, unacceptable. Our account was suddenly placed on hold without any clear, evidence-based explanation. At the same time, we were told by a representative (Danny T.) that we could still complete our active shipments—only to then see actions that directly interfered with those same shipments. The lack of consistency and transparency is alarming.

When selecting pick up location type you can only select one category. So if the site has a loading dock and is considered “limited access” and because I have the ability to only select one category I received an extra charge after delivery was made. I tried to explain multiple times with “customer service” this and got nowhere. It would be helpful if as I suggested we have a 30 second phone call rather than email back and forth endlessly.

Great service and price. We used TNT relocaters and they were awesome.

PNSLOGISTIC (brokered via USHIP) left us in the lurch. Shipper lost all the hardware required for the very expensive bed he picked up in New Orleans and delivered to Maine. Told us his truck broke down delaying delivery and then when he arrived stated that he DID get the hardware, but must have left it in broken truck. ZERO proactive communication from this shipper, ALWAYS us chasing him. He promised to mail the hardware, but 3 weeks after delivery, still no hardware & HE HAS STOPPED RESPONDING to our texts asking for completed service we paid him for.

I had never had anything shipped anywhere before and was very nervous about this. It could not have been a better, easier or more rewarding experience. I would definitely use them again without hesitation. I cannot recommend them enough.

Worst communication and experience ever! They told me they would have at least two people on the truck and will deliver the item in the house. That didn’t happen. Only one person was on the truck, the driver. There was no lift gate, and the step into the back of the truck was rusted. To make it worse, they damaged the furniture in transit. I paid the extra $70 for insurance. Didn’t know there was a $500 processing fee, and because the repair was $497, they wouldn’t pay it out. Couldn’t even get the $70 garbage insurance charge refunded. Will NEVER use this service again and will NEVER use UShip again.

Juan ** the driver for my Uship package, was very clear and communicated everything well and I was coordinating from another country. I had never heard of Uship before and found it on the Internet. I was coordinating a fridge I bought on eBay to be picked up and delivered 3 hrs away to a friend's house who would then fly it on his plane to Cayman. Lots of communication from Juan ** who picked it up the time he said and delivered the time he said. Will use again.

Updated on 03/11/2026: I already have one review in for this company, but I have to add to it given the fact that we just found out that our gun Safe was intentionally broken into and three of our guns were stolen. This company needs to be put out of business.. Not only are we missing in damaged and lost goods $20,000 worth of items but now we are also missing three of our good guns. Stolen guns in thieves' hands. Somebody please investigate this company and stop them from thieving from other honest, hard-working people. They are horrible. If you look at their website websites, they look legitimate and above board. Run the other way. They are everything, but that. And the owner the chief thief himself. I will not stop leaving reviews until somebody addresses this company.

Sam and Jeremiah delivered my household items. Kind and efficient! I felt comfortable with them in my home and they did everything they could to make the experience smooth. Good young men!

Uship all depends on the vendor you choose. The first guy we hired kept having "engine troubles" and after three different reschedules we hired a new person. The new folks communicated well, arrived at the destination early and safely delivered our product across the United States. We never had to use U-Ship's customer service. All went well for us. I'd use them again.

Shippers and carriers beware. I’m a legal and legitimate carrier and my account was suspended for supposedly violating their User Agreement, though I had just started an account and hadn’t even had the chance to use it yet. When I reached out to uhip for an explanation I was told they are suspending my account indefinitely and won’t give me an explanation why. Seems fishy when someone that has all the proper authority to transport LEGALLY can get suspended, yet anyone that wants to create an account, legal or not, has access to haul loads for hire.

Do not use. Our property was damaged. They lied to us and hid the damage till after the release forms were signed and we Paid in full. Do not use anyone named Jennifer. This company is the the absolute worst.

I have been using U-Ship since 2009 and it is the only site I recommend when someone asks me how to ship anything large or fragile. I sell antiques online and I always need a blanket-wrap shipper. This site connects me to thousands of shippers all around the country and I have no clue how I would access this large pool of shippers without U-Ship. It has helped my business tremendously, to a point where I don't know if I could've stayed in business without U-Ship.

The driver whose bid I accepted was accommodating, professional, and nice to work with. I would recommend anyone using uShip to take care when choosing someone to handle your job; not all drivers may be as responsible as mine is.

My USHIP experience was flawless!! The booking was easy, the price competitive and the carrier professional, competent and a really nice guy. He kept me regularly informed. I would use them again. 5 stars++!!

I was nervous about transporting a car for the first time, mostly because I expected a flood of phone calls and pushy salespeople. uShip was the total opposite — no hassle, no pressure, and an overall experience that deserves more than 5 stars. I shipped an older vehicle from Southern California to Northern Utah, and everything from start to finish was simple and straightforward. The interface was easy to navigate, the booking process was smooth, and the price beat every competitor I checked. I couldn’t be happier. I’ve already started recommending uShip to others and will definitely use them again for future needs.

I bought a used Sprinter door in NY and used Jose ** of Chucca Transport through USHIP to move it to SC. Jose was a pleasure to deal with and went the extra mile for me. Delivery could not have been any better and I highly recommend Jose.

Delivery issues: Major problems include significant delays, lost items, and damaged goods, damaged walls, unreliable service and potential scams from low-ball offers that never materialize. Initial low-ball offer did not translate into actual services with a carrier. Paid guaranteed delivery but they tried to scam me into their system doesn’t have the date. After 3 times confirmation from their customer service the date was confirmed. Do yourself a favor! Don’t hire this company!! Bunch of crooks and scammers.

I got quickly connected to an actual shipper and had my bike shipped within 2 days. I initially tried another platform, which had lot of logistic companies and not actual shippers, who constantly told me that my bike will be shipped soon. After 20 days and still not getting shipped, I moved to uShip and got an offer within a day and got it shipped immediately. Very happy with uShip.

Simply put, this was an absolutely perfect experience in every way possible; the pricing was extremely competitive, the pickup occurred during the given time window, the fragile hardtop was strapped securely in the cargo van and the delivery was on the day and time promised! The dispatcher was professional and accommodating and made himself available for questions/updates throughout the process. Thanks To You. Logistics far exceeded my expectations and will be my #1 choice whenever I need to move anything!!

Charged for services I did not receive. Charged inflated shipping charges despite nothing materially different from what I already disclosed. BOL and shipping coordination reviewed and edited with the uShip team during the quoting process. uShip failed to provide any evidence of a thorough investigation despite repeated requests. Kyla Pratt, customer service LTL Operations no help whatsoever and proceeded to waste my time and did nothing to rectify the situation.

USHIP asked me twice for this review..so here it is!!!! Things have changed at UShip just like purchasing on EBAY! Not best for the consumer! USHIP post an average shipping cost $ price to do my shipment from NY to Fl! I ran the auction three times to get closer to this price! Not being in any rush I found they would restart the new auction at higher $ price than previously ended lower priced ending! There’s too many games for me to use this site again! Complained to UShip. They said, "Sorry" and "Oh well"….. this car was a $2200 roller. Not much weight but the shippers charged as it was a complete car with a very high value! It almost cost me as much as I paid for this car to ship $1400 overpriced by $450 as USHIP gave average quote $950 for a complete car not a rolling shell at less than 2500 pounds! Sad it’s like the shippers would not allow a lower priced shipper in to even give cheaper quotes $$$ to compete on value/ price.

Very easy use of company website and prompts to guide me in achieving my request. Great selection from which to choose the provider who best met my needs at a price point I considered reasonable. Provider was outstanding...exactly as was advertised. And because of the provider's experience, he knew more about the how and why of what I wanted done than I do...he provided significant trust and confidence.

They were amazing at taking my money... However you better hope your shipment makes it there ok because, any account problems, these folks couldn't care less...THEY WILL NOT RETURN CALLS OR EMAILS.... Absolute scumbags.

I Meet a Transportation company here and he rob me my $ 550 a deposit on a job that was not done. 2coast Transport. Please assist. He is dishonest. Get him out of your system. He refused to pay back for a job that was not done.

Absolute worst company ever... There was an issue with the shipment and instead of helping in any way, shape, or form. They just simply blocked me from the platform. They don't even answer emails! Instead of trying to help customers and clients, they pawed off any responsibility. Truly a horrible, disgusting, despicable company.

This company will be not responsible for anything that happens with the other broker or transporter. They find the way to don't apply any of the guarantees you can read on uShip website. This is just a platform for others to bid, but doesn't worth to pay a commission for it.

I hired to transport a car from California to Oklahoma. Excellent communication, they got it to me very quickly, in perfect condition. Driver was kind and courteous. Fantastic experience. Highly recommend. This was actually my second time using Uship and the first experience was just as great.

I purchased insurance from UShip. When the car arrived damaged I was told that a claim had been filed that night. When I check a week later they said that no claim had been filed and that I had to file a claim within 7 days. I asked for assistance on what UShip thought the language of the insurance policy said. They would not even help find out why they were denying the claim.

The transporter, Glenn, did a fantastic job. The trailer was in a very difficult and tight spot. We drove for five hours, without any problem. He was professional and polite. I would use Glenn ** again.