uShip Reviews
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About uShip Reviews
uShip is an open marketplace for automotive and motorcycle transport, furniture delivery, household moves and other large and bulky shipping needs. You can use its site to list your transport needs, collect bids and choose a transportation service provider to complete your move. You can handle communication and payments through the uShip mobile app and get status updates when your shipment is picked up and delivered.
Pros & Cons
Pros
- Can choose your own shipper
- Many shipping options
- Tracking available
- Educational materials provided
Cons
- Not a direct carrier
Bottom Line
If you need to move an item from one place to another, uShip can connect you with a transportation service provider. After listing an item, you can get multiple bids and read customer reviews before selecting a shipper. Once the move is underway, you can track the status with the uShip app.
Featured Reviews
“Tim was great in all respects: Pickup and shipping went quickly and without a hitch. Highly professional shipper; would recommend without reservation. His rig is perfect, and he ...
Read full review“Just had a very unpleasant experience to start off. But the next tow company seemed to work out. I did, however, receive $100 credit during all this madness. Would I use uShip in...
Read full reviewWhat is uShip?
uShip is an open marketplace for people who need to move large items from one location to another. Users can post their shipping needs, and then transportation service providers can bid on the shipment. You can read customer reviews and select the company best suited to complete the job.
uShip’s movers include large and small businesses. uShip doesn’t pre-qualify or validate the licenses of any shipping company for most marketplace shipments, so you’ll need to do your homework before selecting a carrier. Before agreeing to work with a carrier, ensure that it has U.S. Department of Transportation (USDOT) and Motor Carrier (MC) numbers, which are required for companies that operate vehicles hauling cargo in interstate commerce.
uShip move types
Service providers on uShip move items in several different categories. Some can tackle furniture delivery and whole-home moves, while some specialize in the transport of automobiles, freight and other large items.
Vehicles and boats
Need to ship a car across the country or find a boat transporter? Just provide information about the make and model of your vehicle and indicate if it’s operable. uShip’s carriers handle the following:
- Cars and light trucks
- Motorcycles and mopeds
- Powerboats
- Sailboats
- Personal watercraft
- Recreational vehicles (RVs)
- All-terrain vehicles (ATVs) and powersport vehicles
- Commercial trucks
- Farm equipment
- Construction equipment
- Vehicle and boat parts
- Trailers
- Other vehicles and boats
Household items
uShip can help you ship large items to and from your home or business, including:
- Furniture
- Appliances
- Home electronics
- Outdoor equipment
- Sporting equipment
- Antiques
- Art and glass
- Pianos
- Pool tables
To set up a shipment, you’ll need to provide details about the size and weight of the item.
Whole-home moves
Are you relocating? uShip can help you with your move. To get a quote online, select from one of the following:
- Small studio
- Large studio/one-bedroom apartment
- Two-bedroom apartment
- Three-bedroom apartment/two-bedroom house
- Three-bedroom house
- Four-bedroom house
- Office
There’s an option to add shipment inventory details and a way to upload pictures to your listing, which can help generate a more accurate estimate of the move cost.
Heavy equipment
uShip can also help you transport tractors, bulldozers and other hard-to-move equipment. You’ll have to provide information about the make and model of the equipment and whether or not it’s already on a trailer.
Freight
You can ship freight with uShip by LTL (less than truckload) or full truckload, including:
- LTL new commercial goods
- LTL used commercial goods
- LTL wine, liquor, beer and spirits
You’ll need to provide the dimensions, quantity and weight of the goods and indicate if they’re hazardous. For this type of transport, your items must be palletized or crated so transporters can use a pallet jack or forklift.
Animals
If you’re trying to get a dog, cat, horse or other animal moved, you can use uShip. You’ll be asked about your animal’s name, breed, weight, vaccination status and more to create this type of listing.
Other
If you have something to move that doesn’t fit into one of the above categories, you can create a listing under “Other” on the uShip site and see which carriers can help you.
uShip moving services
As you create your listing, you can specify which level of service you’d like. uShip has three main service options: self-service, loading service and white-glove delivery.
- Self-service: You pack your belongings and load them onto the moving truck. The movers then drive the truck to your new location, where you unload your cargo.
- Loading service: You pack up your cargo before the movers arrive. The transporter is responsible for loading your things onto the truck. When the truck reaches your selected destination, the movers help with unloading.
- White-glove service: With this full-service model, the service provider takes care of everything for you. The company packs up your items, loads them onto the truck, drives the truck and unloads the items at their destination. The movers can even help set up your appliances and assemble your furniture if you request this service ahead of time. You can also request that they remove any debris associated with the delivery before they leave.
uShip moving cost
Once you post a shipment listing, you get bids from multiple service providers. The shipping calculator helps you estimate what the move should approximately cost so that you can better assess which bids are competitive.
Here are a few examples:
| Shipping category | Description | From/To | Mileage | Bid 1 | Bid 2 | Bid 3 |
|---|---|---|---|---|---|---|
| Boats | 2023 Sea Fox 288 Commander | Washington, NC / Fort Lauderdale, FL | 851 | $3,800 | $3,250 | $3,000 |
| Heavy equipment | Hyster S80XL | Corpus Christi, TX / Round Rock, TX | 243 | $1,250 | $1,000 | $980 |
| Household goods | Sofa | Kenilworth, IL / Fort Lauderdale, FL | 1,382 | $1,324 | $667 | $574 |
| Household moves | 1 bedroom apartment | Toledo, OH / Memphis, TN | 686 | $3,500 | $2,350 | $2,000 |
| LTL | 1 loose | Clarendon, NC / Lawyersville, NY | 788 | $1,350 | $900 | $850 |
| Motorcycles | 2014 KTM 125 SX | Honea Path, SC / Yuma, AZ | 2,103 | $1,200 | $949 | $800 |
| Vehicles | 2013 Ford Super Duty F-250 SRW | Springfield, MO / Lawrence, MI | 608 | $1,553 | $1,000 | $875 |
Discounts
uShip offers a military discount through ID.me for active-duty members of the U.S. armed forces, veterans and military spouses.
uShip FAQ
Where is uShip available?
uShip’s service providers can transport your belongings throughout the U.S. and Canada, as well as accommodate some international shipments.
Can I track my move with uShip?
The uShip app allows you to track your move while it's in progress. However, the carrier you select must have its location sharing turned on for this to work. You can ask about this during the bidding process.
Do I need to complete an in-house estimate with uShip?
You must provide as much information as possible to get the most accurate bid, as in-home estimates are not provided by uShip. The platform allows you to create an inventory of the items you want to ship, and you can upload photos to show the items you’ll be transporting. If you underestimate how much stuff you have, it can cost you a lot more on moving day.
How long does it take to get a moving quote from uShip?
Complete a free listing so that companies can start providing you with quotes. The amount of time it takes to receive quotes varies based on the origin and destination of your shipment, but most listings receive quotes within 24 to 48 hours of submission.
What are uShip’s insurance requirements?
The “Ship with Confidence” Guarantee means uShip compensates you up to $500 if your items are lost or damaged. If you want additional peace of mind, you can purchase a uShip Protection Plan at the time of checkout (available to most U.S.-based customers). The price of a uShip Protection Plan varies depending on the types of items you’re shipping.
Transporters operating across state lines must have Motor Carrier (MC) and U.S. Department of Transportation (USDOT) numbers. There may be noncompliant service providers on uShip, though, that aren’t licensed to move things legally across state lines. uShip doesn’t pre-qualify movers or transporters, so always ask about insurance and licensing before accepting a bid. The company does use SaferWatch, a third-party service, to monitor whether a carrier has an active or inactive insurance policy.
Is uShip worth it?
uShip is a great place to get competitive bids if you need to transport anything big and bulky. Once you create a free listing on uShip’s open marketplace, you can receive bids from various shipping companies, which can help you get a competitive price. You can also communicate with the transporters or movers and ask them questions throughout the process.
Just keep in mind that not every service provider on the site is guaranteed to have the licenses required for your move, so it’s important to carefully check credentials. Also, uShip doesn’t send out estimators to help price your move, so you’ll want to carefully estimate how much room your things will take so the service provider can give you an accurate quote.
uShip Reviews
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Reviewed Sept. 7, 2023
We had a large item very heavy. They needed to be moved from Connecticut to Maryland. It was picked up on time handled with care and arrived on time again handled with care no damages. The driver kept in touch with us. They were professional, courteous, responsive, respectful people. We will definitely use them again! Thank you to Clark especially!
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Reviewed Aug. 15, 2023
Do not use uShip. They don’t get their brokers. I shipped a crate using u-ship for $400 and 6 months later got a bill from FedEx for over $5,000 saying they never got paid for the shipment. U-ship refused to help and it looks like the broker is out of business now.
Hi Jake,
We're sorry to hear about your experience and understand your frustrations. If your payment dispute is still unresolved, you may want to pursue your legal options at this time. If you have any questions please contact us at support@uship.com.
uShip
Reviewed July 22, 2023
I was bidding on helping ship people's stuff across the US in my U-Haul truck coming back from New York to Utah. uShip suspended my account for no reason out of the blue. I had perfect ratings on their site. I asked several times what the problem was. First they told me I could not do interstate transport. After I told them that there is no law against me transporting stuff across the country without a business license, they made up more excuses. They then proceeded to tell me that I couldn't use a rental uhaul truck because it was against their policy after I told them I was bringing a uhaul truck back empty to Utah and looking to cover my gas and rent costs coming back to utah. This was a lie from them as well as nowhere in their policy does it say this.
After calling them several times, one of their customer service people admitted to me that a big commercial customer of theirs complained because I bid on 2 jobs that they really wanted, so uship put my account on hold. And he admitted this happens often to small shippers like myself. The owners of this site are corrupt as can be. Protecting their commercial customers by censoring the small guys is just wrong. I was just trying to help people get their stuff moved cheaper than these commercial rapists.
Hi Eric
Thank you for your review. I am happy to clarify uShip's policy regarding using rental vehicles and quoting on interstate shipments.
Your account is held because you were interacting with an interstate household move shipment that requires you to have an active Motor Carrier Number. Upon signing up with uShip, you agree to the terms of the uShip User Agreement which states you’ll only offer quotes on items that you have the proper authority, licensing, and permits to haul. Specific commodities, namely vehicles, heavy equipment, and household moves, always require a DOT or MC number. To learn more about operating authority and insurance, please check out the Federal Motor Carrier Safety Administration - https://www.fmcsa.dot.gov.
Service providers can use rental trucks on uShip. That being said, they are not allowed to use rental trucks for household moves because customers' goods are often not covered by insurance in the rental agreements.
The Trust & Safety team emailed you on 7/14 informing you of your account hold. I advise you to read over the email and respond in order to release your account.
I hope this information is helpful. Please contact uShip Member Support at 1-800-698-7447 or email support@uship.com if you have any other questions.
-uShip Member Support
Reviewed July 12, 2023
Very easy process, came and got my car and delivered it within 3 days multiple states away. Pricing was reasonable and the communication was good for the entire process. I would use them again for car shipping.
Reviewed June 9, 2023
We moved from WA to MI, we signed up for Uship. We paid the deposit and was contacted by the shipping company. They said they take 2k deposit. Everything was great until the day they were scheduled to show up. Crickets... I got ahold of the guy and he said he had mechanical issues and made another date. We never heard from him again. Uship only refunded the portion they keep, we were out the rest.
Hi Paul,
We're sorry to hear about your experience. uShip does not recommend paying offsite before delivery. If a provider requests payment before pickup, please contact Member Support immediately. When paying with Booking Deposits, you'll pay your deposit through our site at checkout, and the remaining balance directly to your service provider at delivery. This option is available in select categories and is the only payment option for shipments above $5,000.
Request for payment via a non-bank, instant cash service, such as MoneyGram or Western Union, is a violation of uShip policy and typically an indicator of fraud. If your service provider requests this type of payment, please contact Member Support.
Reviewed March 9, 2023
DO NOT USE THIS COMPANY! They facilitate criminals to steal your belongings and because they facilitate it for you the thieves have permission making it a civil crime. This means you can not file police reports or have the criminals arrested. You have to pursue them in court. I used uShip to transport a vehicle and they picked it up and began to ransom me to get my property back. My vehicle is now still missing and uship provides you with zero help! They are accessories to the crimes! The thieves know it too as I said this is theft and the thief replied it’s civil issue. This company needs to be held accountable.
Hi Nicholas,
We're truly sorry to hear about your experience and want to express our sincere apologies for the challenges you've encountered with the independent transporter you matched with. We understand the frustration and stress this incident caused, and we're committed to continuously improving our platform to prevent such situations in the future.
We’d like to offer a bit more of an explanation of uShip’s role, including our services and limitations. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. uShip advises our shipping customers to consult our Safe Shipping Guide before booking with a service provider on the site. Here is a link to our Safe Shipping Guide: http://www.uship.com/safeshipping/rights/
Please contact uShip Member Support at support@uship.com or at 800-698-7447 if you have any questions or would like further assistance.
Reviewed Feb. 6, 2023
There is an online Company called “Uship.” On their website, it says "Ship With Confidence Guarantee." What they do, is they list thousands of third party providers (shipping companies), who will offer bids on the items that Consumers need shipped, from Antiques, to cars, to household items, long or short distances. It says it will automatically compensate you for up to $500 in the case of damage or loss. It also advertises "all risk protection," and "faster reimbursements."
I offered a listing of 2 Antique Church Windows that I purchased online, that were located in Athens, TN. I accepted bids through Uship for a shipper to carry them to me in Trinity, NC. I paid $525 for the windows and I have a receipt. I purchased $50 worth of insurance on Uship, to cover my $500 item that I listed to ship. Apparently Uship claims to insure items up to $500 anyway, so was my $50 of insurance I purchased to help me regain an additional $500 if lost, stolen or damaged? If not, why was I not informed the $50 was not necessary? That was very unclear. I have shipped other items before using Uship, and luckily had no problems. I accepted a bid from a Stevia ** for $290 to bring my church windows from Athens, TN to me in NC. I was charged a $27.90 service fee by Uship, and $50 for the Insurance, making my total bill $367.90
The way it works, is the consumer receiving the shipment should only release the payment once the items are delivered. The Shipper very quickly began to show signs of negligence and dishonesty. I gave her to contact name & number of where to pick up the windows. She rescheduled approximately 4 times, and I decided I was going to cancel the shipper and try a different one. Before I could get to the computer to cancel, the shipper picked up the items, and while they were in her possession, she asked me to release the payment before they were delivered. She said she didn't have gas money to deliver the windows. This was very alarming. I refused to release the payment.
She wound somehow in Nashville, TN with my windows, and said she could not deliver them after all. Luckily I had a friend in Nashville, who I was able to persuade her to drop them off with. My windows are now 3 hours farther away from me than they were before, and in my friend's way, as they are being kept in his garage and are very fragile. I have placed another listing for the window delivery on the site, not knowing any other way to get them here. It will certainly cost more than the $290 I agreed to pay for delivery now that they are 3 hours father away.
The bids I am seeing online now to bring my window from Nashville, TN to Trinity, NC are almost $800! Uship refunded me $317.90, but they won't refund me the difference I will have to pay to get them here now, which is looking like it will be around $500. They won't pay me any of the $500 they claim I paid to insure this shipment, or any of the $500 they claim to automatically offer with every shipment. Instead they gave me a “credit” of $50 to use their site again. I have reached out to Uship to inquire as to whether the $50 credit would include another insurance policy on another shipment, or if I would have to pay an additional $50 to insure the next shipment, when it already says they guarantee every shipment up to $500 automatically. They said the $50 credit is only for their “service fee,” so if I have to ship using them again, I now have to pay them an additional $50 which I will never see again.
I would not have purchased the windows if I had known this could even happen. I would not have used Uship, had I known they would not refund me the entire amount, or even for the difference it will now cost. Their practices are deceptive, and the average consumer cannot know that they are deceptive. Their policies are fraudulent. Uship should not offer words on their site like “We help you ship with confidence,” and words like “All Risk Protection.” All risk should be all risk. Even when a shipper goes awol for two days, and delivers an item farther away than they were to begin with, leaving me to find another way to get my shipment to me. Instead of faster reimbursements as they offer, I was given none. Only a credit, so essentially I paid a Company $50 to make my delivery harder to get, and I will lose more money as it will cost more to get them delivered now.
Hi Donna,
Thank you for the review. I'm sorry you found our fees and uShip Protection Plan option to be confusing. I'll pass this feedback along so that we can make improvements to these details on our site.
When booking, there is a service charge paid directly to uShip. This is not a set fee, and is calculated based on the commodity you are shipping. The service charge is listed along with the official bid price and total amount due on both active bids and at checkout.
While there is a default amount in the uShip Protection Plan, it has to be accepted before a transaction can move forward. There is also a pop-up that details the terms of service. If you would like to readdress this with a uShip member support specialist, please contact us at 800-698-7447 or support@uship.com.
Thank you again for providing this feedback.
Reviewed Feb. 3, 2023
DO NOT USE Uship.com for anything! They do not investigate carriers before they go on the site--you could be hiring a thief, a scammer or worse! I used Uship.com and my property was stolen by the carrier and held for ransom. They hid my shipment 2 months ago and I still have not been able to recover it. Turns out they've done this before...USHIP.COM has been very UNHELPFUL and still has my money! USHIP has not paid the Carrier because they didn't deliver--but won't return my money until the carrier contacts them and says they can release it! Thousands of dollars--what a racket!!
I even bought extra insurance and THAT was worthless too! Their insurance company had no interest in helping get my shipment back and was going to give be 25% of what it was worth. It's impossible to talk with anyone with any authority and Uship wouldn't give me any information. They only give information to "lawyers and police". I highly discourage anyone from using USHIP.com EVER. They are pathetic worthless losers who are only interested in their bottom line.
Hi Rich,
We're truly sorry to hear about your experience and want to express our sincere apologies for the challenges you've encountered with the independent transporter you matched with. Please know that we take cases like yours very seriously, and understand your valid frustrations.
Though uShip is a neutral third party that gives consumers the ability to connect with carriers, we work hard to keep the uShip marketplace safe for all users. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.
Thank you again for bringing this to our attention.
Reviewed Oct. 26, 2022
This is a great place to have your cargo stolen, had a nice Kubota ZD1211 stolen by these clowns. They don't verify the truckers they let on the board, unlicensed, uninsured, fresh out of jail?? No problem. Come ship with us, get it loaded and disappear. Talked to an old neighbor who had the same problem.
Hi Kevin,
I'm very sorry to hear about what you experienced with your carrier. Please know that we take cases of theft very seriously, and understand your valid frustrations. Being a neutral third party, users of our site are not verified, nor are they uShip employees or contractors. uShip gives consumers the ability to connect with, vet, and ultimately choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, photos, links to government sites, and verification through SaferWatch.
Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.If you need further assistance, please call us at (800) 698-7447 or email support@uship.com.
Thank you for bringing this to our attention.
Reviewed Dec. 1, 2021
The moving company through uShip was to deliver 15 items. Three of them were broken. The shipper delivered these three broken items 3 weeks after the delivery of the 12 unbroken items to a granite countertop company (random, right?) with the instructions that these three items be prepared and delivered to me by the granite company. Then the shipper skipped town not completing paperwork or documentation. Uship company is designed in a way that they completely abdicate responsibility for failings. uShip points fingers either at their insurance company or at the Independent shipper. I am very dissatisfied.
Hi Jean,
Thank you for your feedback. We're very sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.
Thank you again for bringing this to our attention. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace.
uShip Company Information
- Company Name:
- uShip
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- 205 E Riverside Dr
- City:
- Austin
- State/Province:
- TX
- Postal Code:
- 78704
- Country:
- United States
- Website:
- www.uship.com