uShip Reviews

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About uShip

uShip is an open marketplace for automotive and motorcycle transport, furniture delivery, household moves and other large and bulky shipping needs. You can use its site to list your transport needs, collect bids and choose a transportation service provider to complete your move. You can handle communication and payments through the uShip mobile app and get status updates when your shipment is picked up and delivered.

Pros
  • Can choose your own shipper
  • Many shipping options
  • Tracking available
  • Educational materials provided
Cons
  • Not a direct carrier

Featured Reviews

Carrollton, TX
Verified purchase
I have shipped my Cobalt A 36' twin engine boat twice with great luck in past 2 years. I got competitive rates and responsible drivers each time. They shipped quick and delivered ...

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Smyrna, GA
Verified purchase
I could not be more pleased with the entire USHIP process from initial contact to final delivery and follow up. This Vendor exceeded my expectations as far as flexibility goes, co...

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Insights from 82 recent reviews of uShip

We used sentence-by-sentence statistical analysis to decode more than 80 uShip reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of uShip.

uShip staff reviews

The 24 recent uShip reviewers who discussed staff focused on the drivers that executed their vehicle’s shipment and delivery. 79% of those customers were happy or satisfied, ranking uShip ninth among car shipping companies on our site.

Positive reviewers told us their drivers handled everything professionally and kept them updated throughout the process.

A few negative reviewers cited poor quality service from their selected delivery staff, sometimes leading to damage. Before purchasing shipping services through uShip, we suggest you review the insurance and liability policies of both uShip and your selected carrier in case of such issues.

uShip customer service reviews

uShip ranks ninth in customer service among auto transporters on our site: 70% of 20 recent reviewers were happy or satisfied with the support and responsiveness of the company’s customer service.

Of the negative reviewers, many were disappointed with uShip’s lack of assistance in resolving issues with carrier companies and drivers.

“I had nothing but issues in trying to ship a motor using uShip. To be fair, most of the issues were with the freight company that bid through uShip, but when things went sour and the delivery and pick up were messed up, and I was charged extra on top of the original already paid quote, uShip’s customer service was not really interested in my complaints or making things right,” said Jake from Green Valley, Arizona.

uShip punctuality & speed reviews

Of 18 recent uShip reviewers who talked about punctuality and speed, 89% were satisfied or happy with the timeliness of their car shipping experience. That ranks the company eighth among auto transporters on our site.

While many reviewers told us their vehicles were shipped quickly and delivered on time, a few reported their delivery timelines were changed multiple times with little to no explanation. If you use uShip to ship your car, we suggest you regularly contact your selected carrier to get the most up-to-date ETA.

uShip price reviews

20 recent reviews of uShip mentioned price. Many reviewers felt prices were reasonable and liked choosing their own quote from the offers on uShip’s platform.

“I received a few competitive quotes and chose the freight person based on the reviews. Quotes were actually much better than on similar sites,” said Kirsten from Springfield, Massachusetts.

Ultimately, 95% of recent reviewers who mentioned price were happy or satisfied, ranking uShip eighth among auto transport companies on our site.

uShip Reviews

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    How do I know I can trust these reviews about uShip?
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    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about uShip?
    • 4,648,778 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    PriceDelivery & Shipping

    Reviewed Feb. 13, 2025

    This is my first experience with uShip. I bought a set of four expensive pieces of furniture on eBay that needed to be shipping from Ohio to Maryland. After researching other shipping options, such as moving companies, I landed on uShip, whose options were a fraction of any mover’s cost. It is unsettling enough to buy anything of value online, sight unseen and even more anxiety-provoking to have the valuables shipped by an unknown shipper.

    I gambled on uShip because of its reviews and fully-vetted site. The result: it took about ten days for my shipment to arrive. The shipper was a small family firm that excelled every step of the way, from picking up and wrapping to delivery and unwrapping. I couldn’t have asked for more - at a very reasonable cost. Extremely satisfied. Would highly recommend and use again!

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    Response from uShip

    Thank you for sharing your experience! We’re glad to hear that everything went smoothly with your shipment and that our platform helped you find a reliable carrier. Your recommendation means a lot to us, and we look forward to helping you again in the future!

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      Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

      Reviewed Sept. 5, 2024

      I needed to send 20+ boxes, residential delivery from Baltimore area to Cleveland area. In preparation to ship this pallet of stuff to family, I expected a nightmare. My actual experience was more like a dream. UShip made the process simple. After creating my order, I had questions and requests for clarification within minutes and had competitive price quotes from several companies in a few hours. The company I settled on (Lower48Freight) was incredible. The representative I dealt with (Leon) was kind and always available with shipping status and answers to any questions. Their driver was courteous, worked fast, and was ON TIME for pickup and delivery. Customer service and results like this will bring me back to UShip and Lower48Freight again and again.

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      Response from uShip

      Hi James,

      Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

      Verified purchase
      Delivery & Shipping

      Reviewed July 31, 2024

      From getting an estimate to submitting a bid to choosing my shipping person, the whole experience was easy. I needed to get two very large chairs from Florida to our new home in Dallas. The shipper was communicative and flexible. The Uship platform made everything easy. I will definitely use them again and recommend to others!

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      Response from uShip

      Hi Kim,

      We're so glad to hear that you had a great experience! It's fantastic to know that the process of getting your chairs from Florida to Dallas was easy and that the shipper provided great communication and flexibility. Thank you for choosing uShip, and we appreciate your recommendation to others. We can't wait to assist you again in the future.

      Reviewed July 28, 2024

      The experience was great and simple. I am a cabinet build and woodworker. I Needed to ship two cat litter enclosures cabinets to a customer in Staten Island. Had multiple bids for the delivery. Ultimately chosen a carrier who could deliver it same day and not with other shipments. The UShip process was smooth. Made the payment and then released the payment once I had proof of receipt by the customer. All went well and just as described and expected. Will probably start using this service over the big carriers like UPS and FedEx who sometimes damage the merchandise or have delays.

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      Response from uShip

      Hi Derald,

      Thank you for sharing your experience with us. We're glad to hear that your shipment went well. We look forward to working with you again in the future. Thank you for choosing uShip!

      Reviewed June 11, 2024

      UShip turned out to be the best thing that I never knew I needed!! The service was GREAT, the ease of use was amazing and I had wonderful interactions with each of the bidders! I wished I had jobs for them all!! I needed to transport an RV from Alabama to Minnesota and was very concerned about how that would go. I worried for nothing! Smoothest part of the whole transaction was via uShip! Thank you!!

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      Response from uShip

      Hi Dori,

      We're thrilled to hear that you had a great experience! Thank you for choosing uShip to transport your RV. We look forward to assisting you again in the future.

      Punctuality & SpeedStaff

      Reviewed April 17, 2025

      Scott was great! Our boat was transferred from California to Texas, He kept us updated on travels, was on time for pick up and delivery! He even washed it because the weather he went through on his travels. He went above and beyond!

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      Response from uShip

      Thank you for your fantastic review! We're glad to hear your carrier took such great care of your boat. We look forward to working with you again in the future.

      Reviewed March 29, 2025

      Sent 2 E-bikes from Miami to LA over a month ago, still haven't arrived. ETA was 7-10 days. UShip has been no help; I filed a claim with insurance, but there is no help. U-Ship doesn't vet the drivers or the vehicles. There is no quality assurance. I ship often and thought I'd try U-Ship, but never again. Terrible service. Avoid.

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      Response from uShip

      Thank you for sharing your feedback. We value all input, as it helps us improve our service. We apologize for the issues you faced with your carrier and any dissatisfaction with customer support. Though uShip is a neutral third party that connects consumers with independent carriers, we do our best to assist when situations arise. If you would like to discuss your experience in detail, please contact us at (800) 698-7447 or support@uship.com. Thank you for bringing this to our attention.

      Delivery & Shipping

      Reviewed March 21, 2025

      First time using this service and it was great! We shipped a piece of furniture from MI to GA and start to finish it was seamless. We will definitely use this service again if we need to ship anything again.

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      Response from uShip

      Thank you for your review! We look forward to working with you again in the future.

      Customer ServiceStaff

      Reviewed March 20, 2025

      I have been using UShip for my furniture business for a while. Everything went well, the shippers were accommodating and communication was easy with both the drivers and UShip customer service. The customer service (Brendan) has been invaluable, knowledgeable, and professional. Thank you so much for your assistance!

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      Response from uShip

      Thank you for your great feedback! We're glad to hear our support team was able to assist you. We appreciate your business and look forward to working with you again in the future.

      Customer ServicePriceStaffDelivery & Shipping

      Reviewed March 4, 2025

      I shipped with uShip because of the immediate response and fair rate quoted vs. two other carriers I had contacted. Everything went smoothly until couple of days before the expected date of the shipment arrival, when I was promised a notification would be send confirming exact date of drop off. That never happened, and in short, they only call upon arrival at the delivery site. Creating a non delivery since no one was there to accept it. Long story, it took another week for the delivery, and just today 3/4/25, exactly 3 weeks after delivery, They poste an additional charge on my cc on record for $139.12 no explanation!

      BOL #** additional payment processed. If they charge that amount for Re-delivery, it is disappointing since the online tracking system does not have a gps function, only tell you approximately when the shipment will arrive, so it is on them to keep the customer informed, which I was not. So I feel cheated. Since uShip is not the carrier but the logistics, neither one took responsibility for notifying exact arrival, it is. Just left to driver to call and he didn’t!!! PS. Shipping crate was in pieces at delivery and and contents dented.

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      Response from uShip

      Thank you for your feedback. We're sorry to hear about your experience and understand your frustrations. Though uShip is a neutral third party that allows consumers to connect with independent carriers, we do our best to assist when situations arise. If you haven't contacted uShip support, please do so: (800) 698-7447 | support@uship.com

      Thank you for bringing this to our attention. Being made aware of situations like yours is essential to maintaining & improving the safety of our marketplace.

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      uShip FAQ

      What is uShip?

      uShip is an open marketplace for people who need to move large items from one location to another. Users can post their shipping needs, and then transportation service providers can bid on the shipment. You can read customer reviews and select the company best suited to complete the job.

      uShip’s movers include large and small businesses. uShip doesn’t prequalify or validate the licenses of any shipping company for most marketplace shipments, so you’ll need to do your homework before selecting a carrier. Before agreeing to work with a carrier, ensure that it has U.S. Department of Transportation (USDOT) and Motor Carrier (MC) numbers, which are required for companies that operate vehicles hauling cargo in interstate commerce.

      How does uShip work?

      Start by completing a free listing so that companies can start providing you with quotes. The amount of time it takes to receive quotes varies based on the origin and destination of your shipment, but most listings receive quotes within 24 to 48 hours of submission.

      You must provide as much information as possible to get the most accurate bid, as in-home estimates are not provided by uShip. The platform allows you to create an inventory of the items you want to ship, and you can upload photos to show the items you’ll be transporting. If you underestimate how much stuff you have, it can cost you a lot more on moving day.

      The uShip app allows you to track your move while it's in progress. However, the carrier you select must have its location sharing turned on for this to work. You can ask about this during the bidding process.

      The “Ship with Confidence” Guarantee means uShip compensates you up to $500 if your items are lost or damaged. If you want additional peace of mind, you can purchase a uShip Protection Plan at the time of checkout (available to most U.S.-based customers). The price of a uShip Protection Plan varies depending on the types of items you’re shipping.

      Transporters operating across state lines must have Motor Carrier (MC) and U.S. Department of Transportation (USDOT) numbers. There may be noncompliant service providers on uShip, though, that aren’t licensed to move things legally across state lines. uShip doesn’t prequalify movers or transporters, so always ask about insurance and licensing before accepting a bid. The company does use SaferWatch, a third-party service, to monitor whether a carrier has an active or inactive insurance policy.

      How much does uShip cost?

      Once you post a shipment listing, you get bids from multiple service providers. The shipping calculator helps you estimate what the move should approximately cost so that you can better assess which bids are competitive.

      Here are a few examples of bids we received on uShip’s platform to ship a variety of items:

      ItemMileageBid range
      2023 Sea Fox 288 Commander851$3,000 - $3,800
      Hyster S80XL243$980 - $1,250
      Sofa1,382$574 - $1,324
      1 bedroom apartment686$2,000 - $3,500
      LTL: 1 loose788$850 - $1,350
      2014 KTM 125 SX2,103$800- $1,200
      2013 Ford Super Duty F-250 SRW608$875 - $1,553

      uShip also offers a military discount through ID.me for active-duty members of the U.S. armed forces, veterans and military spouses.

      What are uShip shipping options?

      Service providers on uShip move items in several different categories. Some can tackle furniture delivery and whole-home moves, while some specialize in the transport of automobiles, freight and other large items.

      Vehicles and boats

      Need to ship a car across the country or find a boat transporter? Just provide information about the make and model of your vehicle and indicate if it’s operable. uShip’s carriers handle the following:

      • Cars and light trucks
      • Motorcycles and mopeds
      • Powerboats
      • Sailboats
      • Personal watercraft
      • Recreational vehicles (RVs)
      • All-terrain vehicles (ATVs) and powersport vehicles
      • Commercial trucks
      • Farm equipment
      • Construction equipment
      • Vehicle and boat parts
      • Trailers
      • Other vehicles and boats

      Household items

      uShip can help you ship large items to and from your home or business, including:

      • Furniture
      • Appliances
      • Home electronics
      • Outdoor equipment
      • Sporting equipment
      • Antiques
      • Art and glass
      • Pianos
      • Pool tables

      To set up a shipment, you’ll need to provide details about the size and weight of the item.

      Whole-home moves

      Are you relocating? uShip can help you with your move. To get a quote online, select from one of the following:

      • Small studio
      • Large studio/one-bedroom apartment
      • Two-bedroom apartment
      • Three-bedroom apartment/two-bedroom house
      • Three-bedroom house
      • Four-bedroom house
      • Office

      There’s an option to add shipment inventory details and a way to upload pictures to your listing, which can help generate a more accurate estimate of the move cost.

      Heavy equipment

      uShip can also help you transport tractors, bulldozers and other hard-to-move equipment. You’ll have to provide information about the make and model of the equipment and whether or not it’s already on a trailer.

      Freight

      You can ship freight with uShip by LTL (less than truckload) or full truckload, including:

      • LTL new commercial goods
      • LTL used commercial goods
      • LTL wine, liquor, beer and spirits

      You’ll need to provide the dimensions, quantity and weight of the goods and indicate if they’re hazardous. For this type of transport, your items must be palletized or crated so transporters can use a pallet jack or forklift.

      Animals

      If you’re trying to get a dog, cat, horse or other animal moved, you can use uShip. You’ll be asked about your animal’s name, breed, weight, vaccination status and more to create this type of listing.

      Other

      If you have something to move that doesn’t fit into one of the above categories, you can create a listing under “Other” on the uShip site and see which carriers can help you.

      uShip moving services

      As you create your listing, you can specify which level of service you’d like. uShip has three main service options: self-service, loading service and white-glove delivery.

      • Self-service: You pack your belongings and load them onto the moving truck. The movers then drive the truck to your new location, where you unload your cargo.
      • Loading service: You pack up your cargo before the movers arrive. The transporter is responsible for loading your things onto the truck. When the truck reaches your selected destination, the movers help with unloading.
      • White-glove service: With this full-service model, the service provider takes care of everything for you. The company packs up your items, loads them onto the truck, drives the truck and unloads the items at their destination. The movers can even help set up your appliances and assemble your furniture if you request this service ahead of time. You can also request that they remove any debris associated with the delivery before they leave.
      Where is uShip available?

      uShip’s service providers can transport your belongings throughout the U.S. and Canada, as well as accommodate some international shipments.

      Is uShip a broker or carrier?

      uShip is not a broker or a carrier: it’s a marketplace platform where users can post their shipping needs and transportation service providers can bid on the shipment.

      Similar to auto transport brokers, uShip is not actually doing the pickup, shipping and delivery — it’s a means of finding a service provider who will.

      However, unlike an auto transport broker, uShip does not select and coordinate shipment with a preferred carrier. If you use uShip, you will select a service provider from those that bid on your shipment and coordinate with it directly.

      Is uShip legit?

      uShip is a great place to get competitive bids if you need to transport anything big and bulky. Once you create a free listing on uShip’s open marketplace, you can receive bids from various shipping companies, which can help you get a competitive price. You can also communicate with the transporters or movers and ask them questions throughout the process.

      Just keep in mind that not every service provider on the site is guaranteed to have the licenses required for your move, so it’s important to carefully check credentials. Also, uShip doesn’t send out estimators to help price your move, so you’ll want to carefully estimate how much room your things will take so the service provider can give you an accurate quote.

      uShip Company Information

      Company Name:
      uShip
      Company Type:
      Private
      Year Founded:
      2004
      Address:
      205 E Riverside Dr
      City:
      Austin
      State/Province:
      TX
      Postal Code:
      78704
      Country:
      United States
      Website:
      www.uship.com