TrueCar Reviews

When TrueCar first launched, it offered transparency and helped customers avoid the traditional dealership games. Today, that transparency seems to be disappearing. Many dealers advertise attractive prices on the platform but fail to disclose dealer markups, mandatory add-on packages, or other fees until the customer arrives at the dealership. In many cases, the TrueCar certificate does not accurately reflect the actual out-the-door price.

As a small dealership, we had a very disappointing experience with TrueCar. We were promised by their representative that they would provide quality customer leads, while charging us $50 per lead, which is already very expensive for a small business. Unfortunately, the vast majority of the leads were completely useless. Many customers stated they were never seriously interested in purchasing a vehicle, while others had major credit or repossession history that made financing nearly impossible. We received little to no legitimate buying customers despite paying significant amounts for these leads.

Searched the car through TrueCar. The price was $12K. Within 1 year the price went down to $5K. I went to TRUECAR believing the car price would be fair. Their price estimate isn't that fair. But still won't tell anybody to not try. My experience was the Big depreciation where the price of the car is much lower than the loan on it.

I arrived and test drove the vehicle, with satisfaction. As I waited to be processed, the salesperson (Rachelle) came to me and stated the vehicle had already been promised to a person out of state and attempted to sell me a lesser vehicle. If the vehicle was not available, they should have informed me and not waste my time to get me there to sell another vehicle to me. This was a case of gross incompetence or an obvious bait and switch. I would give TrueCar and Carma a rating of 1.

Horrible, all they do is sell your information. And then you get a call from everyone within whatever radius. I have now gotten 5 calls back-to-back. Trying to talk me into buying a car. None of them have the parameters that I wanted or in the range of price that I needed.

I used TrueCar to negotiate a deal with Ben Mynatt Chevrolet Cadillac. I was working with Bryan ** at the dealership. He sent the deal and I confirmed I was on my way into the dealership. He said he would be there until 7 PM. We had been corresponding with Bryan ** about a 2023 Cadillac they had on their lot. Brian finally sent an offer to me and he was very much aware I was coming in today. I even kept up with informing him when we were on the road and stuck in traffic on I-85. When we arrived at the dealership, we were met out front by one of your salesmen. He was nice, but you could see the look on his face, there was a problem. That’s when everything began.

So, you want to buy a car online? Good idea. I did it, with Carvana, and it was amazing. like ordering from Amazon Prime. Click a button, boom, car at my door. Easiest thing ever. So naturally, we thought, “Let’s do it again.” Enter TrueCar. Never. Never. Never. Never. Here’s my experience so far: I’ve made two insurance payments. Already paid the first car payment. Got the tags for the car. Already. And yep… Still don’t have the car. They mailed paperwork to a CVS (Why CVS? Is Walgreens busy? Was my mail box not good enough). The paperwork was mail to my mailbox anyways, a week later, because CVS kept saying they didn't have it. The notary? Didn’t show up. We had to go hunt down our own and handled the paperwork ourselves.

Was unable to get any info from their website. I answered all the questions and clicked all the right checkmark to no avail. When I answered all the questions, it says next and then proceeds to ask them all again. Tried 5 times! Nothing!

Criminally bad company. No communication, unfair prices and just a pain to deal with. Show actual prices, have a live person to talk to, and support your customers. Avoid this company at all costs!!!!

If you're thinking about selling your car, beware of this company. They’ll collect your personal information and distribute it to numerous dealerships—profiting off your data without your consent. Expect relentless calls, emails, and messages from dealers. It's not just annoying, it's invasive.

Misleading website. It left me feeling like I was tricked into providing my contact information and then to see the car listings I was interested in, once I clicked “next” or whatever it says, something pops up saying basically my information has been sent out and the dealerships will be contacting me. I had no idea! Their website needs to make it abundantly clear on how they operate otherwise it just leaves a bad taste in the consumer’s mouth and for me, makes me want to steer clear of them. My employer refers to this company via a perks program and I don’t feel a company like this should be promoted and plan to voice my concerns. I feel like my contact information has been shared with all these dealerships and once it’s out there, I really have no idea who all now has can access it. Very disappointing and concerning.

The True Car platform has become rife with fake deals that are no other than bait and switch deals. In this TrueCar is complicit with these unscrupulous and dishonest dealers. In my case, TrueCar provided me a price with a dealer discount. I confirmed the car and price with the dealer (Toyota in Modesto CA), made an appointment for the next day, first thing in the morning, as the dealership was closing 10 min later. 30 minute before the appointment, before the dealership opened for business, the car salesman (Walter, as he calls himself) called to confirm my ETA, because he was not sure he could hold the car much longer. When I arrived there, he said the car had been sold the night before, which contradicts what he has said on the phone, and offered other options. TrueCar has become a medium to lure customers to these dishonest dealerships. Caveat Emptor (buyer beware).

I've been approved for an auto loan on their site through Credit Karma and received an offer from a dealership for $0 down and $438 a month but the dealership is refusing to honor that quote. They're saying that they don't have to honor the offer I received.

Awful site. Does not list deals as it promises. Someone is paying them to highlight weak deals. Shame. Hate to see this click bait ruining searches for true deals. Go away Truecar. Leave us alone already.

Worst experience with this company. They take money for sending fake leads. Every day we received more than 5-10 requests, but none of the people who left a request answered our calls. Sometimes people responded to us saying that (we are not looking for a car at all and we did not leave a request for your company). For 3 months, not a single person came to us on request from TrueCar. And believe me our company is represented on many resources CarGurus, Carfax, OfferUp, etc. but only from TrueCar we get fake leads. We do not advise you to use TrueCar.

If you want to be inundated by dealerships contacting you that no more have the car that you're looking for then this is for you. If you want to find a car you want then stay away! We have been called upon 10 times not one had the car specified.

They quoted me $7,000 for a mint 2008 Bentley Continental GTC with 44,000 miles. That car sells on the market for $50-60,000. The wholesale dealer auction price is $41,000. So TrueCar is just $32,000 under wholesale and $43,000 under market. Lol, "TrueCar" is a TrueJoke.

TrueCar prices that dealers advertised on site are false. I used TrueCar/Military and received Dealer Summaries for 6 dealerships in Miami area. Not one delay would honor or even offered a price close to amount they allegedly listed on Truecar site. Most even admitted they used it to bring you in. It was a totally waste of time. I would tell you do own research. TrueCar is a waste of time.

Let the spam begin! TrueCar took all my personal information and then spit out a special “Employee Price.” The price was no different than MSRP. There was nothing special about it. It also gave me a horrible trade in appraisal (based on NADA, Kelly, Carvana, etc.). Complete waste of time and now I am subject to all the spam! Thanks for nothing TrueCar!

I was looking for a trade-in value how much my used Audi would be. I have already requested info from Carvana, Tesla and Edmunds.com (Carmax). These three almost gave me the price in the ballpark but TrueCar has given me a ridiculously low ball price which an Audi dealership picked up and conveyed and offered to me. What a bunch of low ballers!

I recently created an online account with TrueCar as I was shopping for the best deal available on a Hyundai Tucson Hybrid. After entering my search parameters on their website, I was presented with a list of results that matched my search criteria. So far so good. Each listing including the price, the location of the auto, and a photo of the vehicle. It also indicated that taxes and dealer fees were not included.

I purchased a Car through a Truecar authorized dealer with the military package that's supose to reimburse me for my repairs. There's pertinent information hidden in all the documents. I was told that I had 2 years of coverage up to 4k in repair reimbursements if needed. Hidden in all the content is a clause that repairs have a be turned in within 90 days. I have over 10k in repairs before the car was safe to drive but when I reported it TrueCar said they were sorry and that's the only truth I've gotten out of them. Car is still garbage but they asked me to reach out to the dealer who has told all the reviewers on his site that he is sorry he can't help with the problem and or offer 100.00 dollars to fix every issue I read about. If you have no money you have no rights. AIN'T THAT AMERICA!

I gave my personal info to a dealership because TrueCar sent over an offer (apparently on behalf of the Lexus dealership) stating car description, vin # and offer. I got call from dealer for another car/offer…and asking about original car/offer which they said was nonexistent.

We were quoted a price on the True car website. We drove for 5 hrs and rented a vehicle to get the car. When we arrived the dealership said the car had another offer on it and was not on the lot. This was after much communication with the True Car/dealership reps. So disappointed that Sam's Club would allow this sort of unprofessional behavior.

Truecar work with dishonest care dealerships such as Victory Motors and Powers Motors. To trick customers to visit their organization when the car they list are not even on their property or even available. All three entities are a scam. Don’t waste your time using Trucar or visit the dealership the list. YOU WASTE YOUR TIME.

Was looking at buying a Toyota RAV4 hybrid and was interested in a VIN and heard from the deal Westchester Toyota, Yonkers, NY. When I took the Truecar membership price and went to the dealership they wanted a 10 percent markup on the quoted price. That was a few hours waste of time and energy. Why would you have a true car quoted price if it is not going to be honored.

Truecar indicated they had setup an appointment at a Toyota dealership. I sat at the dealership for 40 min with the sales not showing up! I called the provided number. He wasn’t available. Front desk was entirely unhelpful.

Followed up on TrueCar quotes with their dealers and the price indicated is nowhere near the actual dealer price. Example: TrueCar indicated a $100 dealer markup on a Rav4 Hybrid. When I called the dealer they sent me to, the dealer indicated the markup was actually $3,000. The sales manager's comment was "I don't know why they do that, and we've been trying to get them to stop".

I made a nationwide search for 2 specific new cars (BMW iX50 and Kia EV6) over a 2 month period. I used TrueCar to obtain pricing to avoid all the usual song and dance. In the end I purchased both cars, but had many hassles along the way.

The purchase offer does not mean anything. My purchase offer was $13775, then the dealer that they referred me to offered $7500, saying my car was not in high demand. That's the way it works, the offer has nothing to do with what a dealer will pay.