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Three months ago I took my Toyota Hybrid Avalon in for service, the battery was dead, I needed to jump start the vehicle. I was told that it was due to a defective positive battery terminal. On Friday, 6/17, 2022 the same thing happened again, the car would not start. I returned to my dealer and after a day's investigation they suggest that someone have changed the original battery and installed an incorrect replacement. It turns out that in 2020 I had the same issue and it was this dealer that installed the battery that just failed. They have since replaced the one they installed after destructive testing, leaking the acid over the battery and battery compartment.
I submitted the service reports and my previous to Toyota Customer Experience Center, Case **. I am certain that the battery itself was defective because it was confirmed by the dealership. In any case I requested reimbursement of the paid amount, $160.79, based on the vehicle warranty. I have spoken the service manager, Rob **. He suggested I write directly to Toyota based on the above analysis and Toyota would reimburse me.
Toyota has a responsibility to insure equipment works and if it fails in the normal course of driving with no exceptional use, they should repair or replace item at no cost to their customer, especially those with a long commitment to the manufacturer. It demonstrates that product loyalty is of no concern to this vendor. Not only that but the active functioning of their product. There was a time when reliability was paramount, not anymore. Thanks for your support and help. More important is the fact that none of the following offered any help, consideration, or reply:1. Letter to their Chief Operating Officer.
2. Warranty program.
3. Customer Experience Center.
4. National Center for Dispute Settlement.
5. Finally the recommend Small Claims Court; but I am not sure that it is worth this effort.
I bought my Toyota Avalon, new, at the end of October 2021. I adjusted the rear view mirror, with no trouble. In March 2022, my husband and I took the car on a trip. I drove first. When we switched, my husband went to adjust the rear view mirror. The mirror and the glass attached to it came off in his hand. The dealership said that this was not a warrantable problem but that I could call corporate. After a couple attempts, a woman called me back. I was told that this was not covered because I couldn’t prove that it was defective. In my mind, when something like this happens so soon after purchase, no trauma to the apparatus and little movement of the apparatus, it says that it was either damaged prior to me taking ownership or it was defective. Long story short, Toyota hid behind wording of their warranty and didn’t stand behind their product.
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I own a 2019 Toyota Avalon that is 1 month out of warranty. I took it to the dealership to have ceramic coating done. Was informed at the time that rust had developed in front of the rear left wheel. Was told no warranty. Had to believe a 3 year old car is starting to rust!! Especially a Toyota that I thought was a great brand!! Very disappointed!!
It's hard to put into words how much fun driving the Avalon is, especially in Arizona. The power, smooth handling, and fuel efficiency makes the daily commute much more bearable. I never worry about whether I'll get to my destination.
I bought my First Toyota about 4 years ago. I had never owned a Toyota of any kind before that. It is a pleasure to drive and although it is older now (an 05) I enjoy it so much that I want to keep it a few more years. It handles great and I have not had any major issues with it other than the brake light switch going out on me. This car has made me a firm believer in the Toyota brand of cars.
I love my car, but if I were the designer, I would work on cabin noise and put on a rear windshield wiper. Also, the blue-tooth speaker has all but gone out and the auto locks have been unpredictable for the last 20K miles. My car isn't even 5 years old. Toyota's warranty only covered it for 30K and was never asked about extending it, other than at the initial time of purchase. I do love the body style and leather interior, and the power. Hasn't needed anything else except maintenance.
My Toyota Avalon XLS is 14 years old now and has been garage kept. It has 64,000 Miles on it so not driven a great deal. Around town and on the Highway. It has given me no mechanical troubles to date. It runs very well and the only thing that needs to be replaced are the speakers in the JBL sound System that have rotted away and become blown because of time and temperature changes that occur even inside of a Garage in Florida.
Wonderful auto. Has many features (except backup camera). Fuel economy is great for this size of auto (23 city, 29-32 highway). Also, low maintenance costs (hasn't required any major work--rotors, etc.).
My 2013 Avalon has about 66,000 miles. We are experiencing interior issues, the headliner is falling down, the middle console is cracked, the rims for cup holders are peeling off and the foil on the dashboard that we thought was chrome is also coming off. Service department and Toyota are not going to fix. We have owned multiple Toyota's since 1977 and this may be our last.
I financed a 2011 Toyota Avalon. All the paint is peeling off of the roof. TOYOTA HAS THOUSANDS OF COMPLAINTS OF THE SAME ISSUES AND WILL NOT DO ANYTHING. There are strength in numbers. Toyota can't own up to their responsibility to fix this for the consumer. STOP BUYING TOYOTAS! Found out Toyota several years back, found a cheaper company to do paint and now the consumer gets to pay for it while Toyota sits back as a billion dollar company!
Toyota Avalon Company Information
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- Toyota Avalon
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