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Updated review: Sept. 6, 2023
Troy is back! And he just made my day as always did for all those years of working with him. He fixed the issue with my car. Apologized for the way Ben treated me and everything is great again. Thank you Troy! My husband and I were very happy returning to our shop.
Original Review: Aug. 26, 2023
For about ten years since we moved to Sparks we used to go to this shop on Galleria Pkwy with every vehicle we have. Steve and Troy were awesome guys to have business with! Unfortunately, now since Ben is bossing around this place we are leaving the shop. He is mostly "friendly" only to guys. No more great deals. No more feeling of being family, being valued and being taken care of. Matthew is the only nice guy we're seeing once in a while but Ben has an attitude and seems to dominate his coworkers as well. Very disappointed.
Reviewed Aug. 11, 2023
Just very slow at getting work done. Standing around is no way to do business. I've been here twice for tire installs and won't be back. May need to train your people better if you want to stay in business.
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Reviewed Aug. 4, 2023
I purchased tires and called to try and speak with someone as these tires were loud, bumpy and so disappointing. I made four different calls over 5 days and the manager never returned my call. He was angry when I finally came in the store. I returned the tires to him as I took my business elsewhere
Reviewed April 28, 2023
Pre purchase inspection. Purchased car on advisement, insane and obvious issues missed. Service for issues addressed, none of which were done.. At all, can substantiate with photos. Over 1k in services REPEATEDLY not done. From missed massive airbag deployment, bad clock spring, half the intake missing, alignment, shocks, fluid levels, at least three dangling connectors, two engine codes, and missing bolts, sheet metal screws and zip ties everywhere. No filter… Have been told by three different people who claim to be management, these issues are cosmetic. They most certainly are NOT. 20k investment, based all on the supposed expertise of what I can only assume are blind basket weavers employed as service techs for automobiles, and services paid for big blatantly obviously not performed.
Reviewed Feb. 20, 2023
Today I had a good experience with the Tires Plus here in Fleming Island Fl. The manager Robert ** in my opinion went over and beyond providing service. I forgot to provide my coupon for a oil change and lifetime wheel alignment service after they were done, I only remembered several hours later and decide to go back to see if I could still get the discount. To my surprise with no questions asked he checked the system and was able to applied the 21 dollar refund to my credit account. I will always do my busses with Tires Plus for all my vehicles service.
Reviewed Dec. 30, 2022
The manager was so rude. I called the company. They called him. He of course told a different story. He did tell me to spell his name right. I did. He was mad because I took pictures of my rims. I always do. I was 10. Minutes late for my big appt. He tried to get me to leave. Put my tires' outside. I have a corvette. No way to carry 4 tires. I was a prisoner. He then told me it would take 3 hours to mount me tires. Before I called the home office it was 2 hours. Whey ended up charging me way more that they told me on the phone. I knew that would happen. My advice is stay away.
Reviewed Dec. 26, 2022
They decided to work on my vehicle without a full inspection, fixing a coolant leak and then finding out my engine was warped and then charged me 365 dollars for a vehicle that they couldn't even properly fix.
Reviewed Dec. 4, 2022
I purchased a battery from Tires Plus in June of 2021. I was told that the battery had a warranty and if I needed a new one while the battery was under warranty, I could get one at a prorated amount. In early Dec. 2022, I couldn't start my car and had to call AAA. They gave me a jump start to my car and said I might need a new battery soon. The next day, I called Tires Plus to ask about the warranty.
The first time I called they asked for my phone number and I gave it to them, they said I wasn't in the system. I hung up. The second time I called and said I had just called and gave them my phone number again. (I have purchased from them before and have had the same phone number for years.) This time they put me on an extended hold and found my phone number but didn't have any record of me purchasing a battery from them. I have purchases from them before, but this time the man didn't give me a receipt. I will never purchase from them again and will be purchasing a battery from Firestone which is just down the street.
Reviewed Nov. 18, 2022
Went in for a routine full synthetic oil change and tire rotation with an appointment. Once I asked Jose about it taking so long with only 2 other cars in the shop, he got an attitude. My vehicle died when I started it, and then was running terrible before I even pulled out. I notified service manager; Jose, who after a few minutes made a notation appear on the empty inspection report about it "having trouble idling"; to which his technician came out to find the air box was closed incorrectly during their inspection during my oil change, which caused it to suck air and die and technician didn't dispute that note was written after the fact by Jose the service manager.
My husband came up to take a second look before I drove away, to which he found a pry bar under the hood, and Jose the service manager got nasty and belligerent trying to antagonize my husband to fight and shaking the pry bar in our direction. He had to be pulled back by the technician after spewing that my husband is a loser, etc. As a woman I don't appreciate a scam artist and a rude jerk.
Reviewed Oct. 25, 2022
Tires Plus did service my car for several years, considering one time oil cap was not placed properly and another time engine started was not connected properly, human mistakes happen, but not filtering old oil for several service times caused damaged to car engine. They are awful, rather go to a dealer service car, the difference in price is not much and service is verified by service men with dignity and honorability. After Covid, Tires Plus is hiring people with no experience and no integrity at all. Making money is all they care about. Name should be changed to "Tires Minus No Integrity."
Tires Plus Company Information
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- Tires Plus
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