Tires Plus Reviews

To my complete shock, the independent mechanic I visited afterward told me that NONE of the work Tires Plus recommended was necessary. All my car actually needed was a routine transmission tune-up. The suspension, control arms, and ignition coil were all in proper working order. I can’t help but wonder how many others have agreed to expensive repairs here without questioning them. I’m grateful I trusted my gut and got a second opinion. If you’re considering taking your vehicle here, please be cautious and consider a second opinion before agreeing to any major repairs.

Despite a total expenditure exceeding $2,150.00, the leak remained. A subsequent inspection revealed a faulty oil sensor as the source of the leak, requiring an additional $215 repair. This appears to have been the root cause of the leak. The oil ran back to the back of the engine. Regardless of manager's assertions, I believe unnecessary repairs resulted in a total cost exceeding $2,360.00 for a problem that could have been resolved for approximately $215.00. I have Toyota Tundra needing repair but will not trust this business.

When I went up there to pay and say, "I'll grab it tomorrow," I told him, "If it shows up, throw it in car, I'll install it or mail it to me" then they had me prepay with no work order so when I picked it up they put washer fluid thing in. Anyways what a easy job and charged me 185 labor, that's ridiculous. I could of did it in 10 minutes then the more I looked at the bill I finally got I seen tow that was less than 2 miles was 295 dollars and stated pulled of mud. Really? Good thing the job has cameras now. I'm just waiting for actual summary of tow that they received and I didn't and refused to give it to me.

I did not have any issues before taking it to this place. So I called them back and they swear they checked all the fluids and topped off just the wiper fluid and changed the oil. Didn’t do a routine inspection, which normally Tire Kingdom does without asking them to. I guess Tires Plus doesn’t do that, what am I paying them for then? Any way, so I’m on the phone and they tell me to keep checking the fluid levels, so I top off the coolant and just watch it drain out very slowly and I’m keep an eye on it now knowing it’s leaking and I let the shop know it’s leaking out somewhere, now it two months later.

I’ve been driving it, and go pick my kids up and head home and my car starts over heating again and then just gives out, steering wheel locks and my car just stops driving. I could still turn it on but wasn’t able to drive it anywhere. So I had it towed to a Mazda dealer who told me my engine was shot due to a leaking water pump and oil leak and coolant leak that all got into my engine. Tires Plus will not accept liability..

In May 2024, I had the brakes replaced on my Ford F-150 at the Annandale, VA store. I had to bring it back in twice more within a week for further work because the brand-new brakes were squealing. A few weeks later the parking brake assembly on my rear passenger side wheel came apart while I was driving. Not only was this dangerous, it caused a significant amount of damage. I took my truck to a Ford dealership and they had to do $4,323 worth of work to repair the damage. Because no one else touched my brakes, the work the Tiresplus store did was likely the cause of the issue. As soon as I got home from bringing my truck to the Ford dealership and before they had even looked at it, I called the Tiresplus store to let them know what happened and that I would be filing a claim. The manager told me to let him know how much it cost and he would then pass it along through the proper channels.

Once the damage was repaired a few days later, I called the store to let the manager know how much it cost me and the manager then filed a claim through the corporate channels. A few days later, I was contacted by a claims rep but he said because they did not have a 3rd party inspect the damage they would not pay out the full claim. This was the first I heard about the requirement to have a 3rd party look at the damage in order to file a claim. The manager didn’t mention it when I called (before any work was done at the Ford dealership), nothing I signed said anything about it, and I could not find anything on your website that said a 3rd party was a requirement. I would argue the Ford dealership could have been used as a 3rd party expert.

Furthermore, I still have all of the damaged parts and offered to have a 3rd party come look at them. None of this sufficed for the claims rep and therefore my claim was not offered to be fully reimbursed. Being out over $4,000 and the whole ordeal in general is quite frustrating. However, being steamrolled by the claims office and not having them actually consider the claim fairly is the worst part. If they would have actually talked to the Ford dealership (the claims rep says he did but I asked around at the dealership afterward and no one said they had spoken to him) or actually brought in a 3rd party to look at the parts I have and the third party then said it was not the fault of Tiresplus, I would at least feel like Tiresplus/Bridgestone treated me fairly. Unfortunately, that is not the case. I would highly recommend avoiding Tiresplus/Bridgestone at all costs.