Tires Plus Reviews

I have been a customer for 10 yrs at the East Colonial Store, Orlando. Horrible service. I am a veteran & Senior and they take walk ins over scheduled appointments. Dropped the car off Saturday Dec, 7th 2024. Sunday evening at 5pm my car was still in the parking lot waiting to be serviced. I spent $3500 having the whole cooling system redone. 10 months later I'm adding a gallon a week. The tires on the car have 20k miles on them and they want to replace all of them when only one has bubbles on the inside of the tire. Wanna get treated like crap and wait for days for your car to be repaired? This is the place for you.

Simple oil, change, tire rotation, and wheel alignment: I will start off by saying I am disappointed with Tires Plus after so many years. On Thursday, November 14, 2024, at 4:46 PM. I arrived at tires plus in the St. Lucie West location of Port St. Lucie Florida (1376 St Lucie W Blvd, Port St. Lucie, FL 34986). I got to the counter, and I met with ** the manager, I had called him before arriving to the location and told him that, I needed an oil change rotation of the tires and a wheel alignment. That is all I want it done on the vehicle a 2015 Cadillac CTS turbo.

I took my car to Tires Plus on 13th Ave. So. In Fargo ND for an oil change. I also purchased a new battery. I drove my car for a few miles when I noticed oil on my garage floor. I didn’t dare drive it so I had it towed to another garage to have it checked. Turns out, Tires Plus put the oil filter in wrong! I will never do business with this company again! Beware!

Tiresplus ia a joke! I took my car for brake service and had to return 4 times without having all the issues solved. After writing a review on Google, customer service reached out and it follows the pattern of extremely poor service. My case was supposedly escalated and the regional manager was going to contact me in 2 days… Guess what? That never happened. Stay away from this business!

I want to write an review of my experience at 1877 North Military Trail in West Palm Beach. I am not a person to complain but this was not a good experience. I had an 8 am appointment on Monday 10/28/24. I got there at 740 am. They only had one customer in the shop. I sat there till 815 am and they never took my car in the shop. This was a ** serviceman that waited on me and I knew he was going with the race card with me. I have never been treated so poorly since this store is where I buy my tires and services. He is new at the store. I am sure of it. You will lose customers very fast. I would never use this store or any other store for Tire Plus.

I brought my van in for a flat repair and the manager told me it was unrepairable and then sold me a $180 tire! Then after taking that "unrepairable" tire to another tire shop they fixed it no problem so I was lied to and ripped off by Tires Plus! I've made repeated phone calls to the corporate office and have never been called back! I'm not happy at all.

On 10/5/24 I bought my car to Tires plus on east Pembroke Pines, FL. and reported since fixing my brakes there in July every time I brake initially there is screeching noise that didn't exist prior. I asked for them to look into it, oil change, & alignment. I left my car there the entire day and no one called me. I show up around 5:30pm and spoke with "Luz" lady at the register asking for my car. She seemed very agitated. When I spoke with her, I said "Did they fix my brakes?" Her response was "What brake? They did an oil change". I explained the situation and she said "I don't know. When they called you did, they tell you?" Again, I explained, "No one called me, I just showed up". She responded, "Well I don't know. Look at the paper and figure it out." I asked again, "Are you not going to explain it" and she stated "NO. You read the paper and figure it out."

I have been going to them for a couple years now... Recently I went for a Hub issue... The manager called me and said they need to replace a rear axle and a hub and would cost me $1900 (plus tax) so a little over $2,000! I went down to the store and it was debunked by the mechanic himself. "You don't need a rear axle!" It's just fine! The manager was inflating the jobs to strengthen his bottom line. Had I not contested..I would have been out all that money. So when I went home, I got curious and did some research.. Even IF I had actually needed that rear axle it sells for $129. The labor rate is anywhere from 1.5 - 3.0 book hours @ 199.00/hr (typical labor rate these days). ** says "The average cost for a Cadillac CTS Axle Shaft Replacement is between $1,030 and $1,165." So the manager tried to charge me $1,349.00. About $200 over norm. And it didn't even need it in the first place!

They put on different tires that what I ordered and charged me $200 more than what they would have been. When I said something the manager said he told me beforehand that what I ordered would not fit which is 2 lies. I wasn't told anything beforehand. I've been trying to get something done through corporate with just as much incompetence from them too. The store manager is a bold-faced liar and the corporate office pretends to be so I get nowhere. I'd never go back to any of their stores for anything.

Ridiculous!! Don't let them charge you $2.99 to recycle your oil filter. This is a new corporate scam!! Ask them to remove the charge and take the oil filter with you. You can recycle in your home recycle bin or Walmart takes it for free!