Tires Plus

Tires Plus

Gardnerville, NV

 2.9/5 (574 ratings)
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About Tires Plus

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: June 30, 2022

NEVER EVER EVER take your car here for tire repairs. I in this evening 06/29/22 at 6:15 for a tire plug. The extremely rude lady at the desk did not speak when I spoke to her first. I asked to get my tire plugged and she stated in a very nasty manner "Where is yo tire?" I stated the tire on the wheel of my car. She then brushed past me in a very negative manner, walked outside and turned back around and said "I can't plug yo tire tonight because I have plans to go out tonight." I was taken aback and repeated what I thought I heard her say. She repeated very loudly, "I can't plug yo tire and neither can Deanthony because I have plans to go out tonight." I was completely taken aback and had my 3 year old granddaughter in the car with me. My granddaughter started crying after seeing this rude individual mistreat her nana.

After Deanthony seen how distraught we were, he kindly stated he would be happy to patch my car especially since I arrived prior to 7:00pm. Deanthony was very apologetic and stated I am welcome to follow up with the manager in the morning and express my concerns on how we were treated as potential customers. I will definitely be calling and stopping by the Tires Plus Newnan in the am to share our horrific experience we had to endure from such a rude, mean, darn right nasty receptionist who gives Tires Plus Newnan a extremely bad reputation.

I sure hope after my review along with the other horrible reviews I read on Tires Plus Newnan's about the same ** female receptionist, that executive management will take our experiences and choose to fix the issue which is not us as the customer. The issue is the rude, mean, darn right nasty receptionist.... I WILL MAKE SURE THIS REVIEW IS POSTED ON CONSUMER REPORTS AND EVERY REVIEW BASED SITE….

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Rated with 1 star
Verified Reviewer
Original review: June 8, 2022

I made an appointment for a tire rotation and alignment. 3 hours later they hadn't even TOUCHED my car! Why did I made an appointment? And why did they make the appointment if they couldn't honor it? I sat there quietly and patiently waiting (I swear) in front of their faces for 3 hours. They have 0 system for keeping track of the what cars come in, in what order, appointment or not, and what they're coming for. They even had to search for another customer's paperwork for a good 2-5 minutes before they found it.

My car is an older car and while I sat there they took in a brand new shiny Tesla and Jeep! Why? Because my car is older and I'm probably not going to invest as much money into it? I hate to throw the female card, but is that it? Because I'm a "helpless" female? They had the nerve to give me some BS excuse about having only 2 mechanics. Then why did you make the appointment? That didn't stop you from taking the other cars that came in after me!

I left there after absolutely wasting 3 hours of my time almost in tears, angry and feeling totally ignored. If that's your idea of a good time, then sure, go ahead, go there. I thought what I went in for (a simple tire rotation and alignment) surely wasn't asking a lot. I guess I was wrong. I guess being a "helpless female" these guys thought they could treat me like crap. DO NOT go there and do this to yourself! Go someplace that appreciates you as a customer and someone with intelligence!

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: April 8, 2022

    I got the credit card to get tires from Tires Plus and I noticed my balance kept going up. Just miss one day not setting your payment they will have a fee already. No grace period at all. Interest is also high. I guess I won't be getting tires at tires plus in the future because of the credit card they give.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 5, 2022

    Often times when a person is given a bit of power they expand it to the point of being overbearing and end up being ridiculous. The sad part is the Company who they work for may have no real feedback on the actions how this employee is having a negative effect on their business. In this case we have a 22 year old with some manager status telling a customer they can't buy a tire. Yes Mr. President of Tires Plus your employee "Manager" would not sell a customer a tire.

    I arrive at Tires Plus on Eau Gallie in Indian Harbor Beach Florida, I have been here before for an alignment and was treated perfectly and while there were some issues with the process it was corrected perfectly. This time I had a screw on my tire and needed a patch. The "Manager" a 22 year old came out to the car and quickly told me the tire was not repairable. I have heard that story before but it was located in the middle of first set of threads from the outside. Truthfully, I didn't question this because I am happy riding at highway speeds without patched tires.

    So sell me a tire. Quickly the Kid Manager tells me I have to buy two tires as I need to replace both because my other tire is worn and not the same height as the new one and the computer will go nuts and the transmission will destroy itself. I said I understand but I just want to buy one tire for now and I am not concerned about damage which he claims will happen. Then he notices it is a 4matic drive car and announces I need to buy 4 tires. I laughed and said just sell me a tire and I will be on my way. NO the sniveling little creep says, I will not sell you one tire as you may come back and hold me responsible if damage should occur. I said I just want to buy one tire and that is all.

    Having said that repeatedly to this moron he decides that since I am not agreeing with him I am calling him a liar. Liar? Just sell me a tire Man! Oh no you called me a liar and I never want you to come back here again and went back in the store. So I left with a screw in my tire he wasn't concerned about that. Went to Tire Kingdom around the corner and had a new tire installed in 30 minutes. The idiot was more worried about my transmission than my safety letting me leave with a screw in my tire. He needs to be fired Mr. President.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 10, 2022

    Location on Davis Hwy in Pensacola FL falsely diagnosed my vehicle twice and did unneeded repairs. 2nd appt I made I was told my vehicle would be done around 1pm I arrived at 1pm and waited an additional 5 hours with no reason as to why. Later I was told that the tech left on an emergency and put my car to the end of the line. Next, I made an appt with Brittany for a 3rd diagnosis that I was told to be charged $110 for.

    Showed up for the appt and the GM had no idea who I was or my vehicle specs even though I have been taking my vehicles there for the last 4 years. Told me I did not have an appt and that he may be able to fit me in but no guarantee. Brittany admitted that she made a mistake and they still did nothing to accommodate me. Next, my tire was losing air and I brought it in to have them plug the tire as I have a road hazard warranty and they proceeded to tell me that will take 5 hours to plug the tire. Knowing full well I have only 1 vehicle and needed to get to work.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 27, 2021

    The 3 times that I've taken my car into Tires Plus (3 different locations), my dashboard light "tire pressure low" has come on. Because I knew someone that worked at Tires Plus, I decided to purchase my tires from them this time. For budgeting reasons, I purchased 2 tires and was going to purchase 2 more tires in 1 month. But as soon as I leave, my tire pressure warning light comes on and I have a slow leak in one of my (previous) tires which forced me to buy 2 additional tires earlier than planned. Then when I've taken my car in for rotate and balance, both times my warning light comes on "Low Tire Pressure" AS SOON AS I DRIVE AWAY. Now, again, I have a slow leak in one of my tires AND my alignment is messed up when I just had that done 6 months ago.. Take your business to another tire place.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 19, 2021

    Tires Plus is a very professional and clean business. I came in and got two tires. The staff is very friendly very professional. I was in and out in a reasonable time. Outstanding prices and service. I am very satisfied with my tires.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 30, 2021

    I took car for 2 tires and oil change. Well they pulled off 3 and around the oil cap they didn’t clean the excess oil off then the alignment. I was told that toe on 1 wheel wouldn’t line up and now my steering wheel seems to be off center. Beware they don’t read work orders very good I guess. Dealership trip this week for me.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 21, 2021

    Tires Plus canceled my credit card. Turned my account over to a credit agency when I missed two payments (total balance under $30) due to lung surgery and recovery. When I contacted them they said that there was nothing they could no about it. This still shows up on my credit checks over 2 years later.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 13, 2021

    I took my 2014 GMC Acadia to them to replace a cv axle on the passenger side. When I went back later on to get it my traction control system didn't work and I got home thinking I could turn it back on that didn't work. The steering wheel was off to the left. The next day I took it back they told me it was a spring in the airbag system. I had to take my car to a Chevy dealership and pay 300.00 for additional work they messed up. By not having traction control I had bad gas mileage. The manager was a big LIAR. Air bag sensors have nothing to do with traction control as he suggested.

    2 people found this review helpful
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    Tires Plus Company Information

    Company Name:
    Tires Plus
    Website:
    www.tiresplus.com