Tires Plus Reviews

Update: Gave them a statement from Certified ASE mechanic that in all probability this shop caused the damage. Corporate "independent adjuster" IN WRITING states that their equipment CAN cause this type of damage....result: denied because I cannot prove the Suburban was fine before. How in earth can you prove that. All of this for $900 repair. They know they did it but give the good old corporate spin around to different departments.

Brought my truck in for new tires, all systems ok. Got it back with tire problem indicators and remote control not working. Shop denies wrong doing but corporate "independent" claims adjuster blew off complaint. They actually admitted their equipment could cause this problem but refused to own up to it. I am out a 900 dollars. Corporate is refusing to investigate and blow me off. Please never ever use this shop again.

When I brought it back, Roger gave me another list of repairs totaling around **$1,800**. I declined and filed a complaint. A few days later, Roger called me back and said he had done more research and determined the issue was actually the struts. He explained that the struts were under a **Monroe warranty** because whoever installed them had overtightened them. He also told me the parts were Monroe and that he was waiting on replacements so he could install them. The interesting part? The struts were originally purchased and installed through **Tire Plus in 2023**. Roger even acknowledged they had been installed too tightly, as if I wouldn't remember that Tire Plus was the shop that installed them in the first place.

Weeks later the same issue returned. I could never get the area manager to return my calls. About six months later, the noise became much louder, so on **June 2, 2026**, I went to the Shelbyville Road location. Before any work was performed, I specifically told Ryan that Roger had already identified the struts as the issue and that they were covered under warranty. Ryan told me **no sound could be heard**, only a vibration, and that I needed a new axle. The struts were never addressed. I trusted their diagnosis and paid approximately **$1,000** for an axle. Within a week, the original noise was back.

Then Manning (or Manny) called me and asked me to bring the vehicle back on July 6. I played him a video I had recorded of the noise that my car had been making since the very first repair. After listening, he made a face and tried to suggest it only happened at slow speeds. That was not true. The noise occurs at all speeds. He then asked, "You've been driving on it for a while?" I didn't understand the relevance because I've replaced plenty of vehicle parts over the years and have never had a repair fail within 24 hours or continue getting worse for months afterward.

He also told me that if the axle they installed was the problem, he would refund it. But I didn't come in because of the axle. I came in because of the **struts**, and that's exactly what I told Ryan on June 2. About three hours after I left the vehicle, Manning called and said his mechanic knew **immediately** what the problem was after hearing the noise. He told me it was the **struts**. That was the exact issue I had reported before paying for the axle repair.

Then came the warranty issue. Manning told me he could not honor the warranty because Roger failed to document the claim number and that he didn't even know who the parts were through. That explanation made no sense to me. Roger had already identified the parts as Monroe and located the warranty. I called Monroe myself, and they advised me that Tire Plus would have an account with the local warehouse they use for parts and would be able to obtain the warranty information. They also explained that repair shops generally honor warranties on parts they originally sold and installed. Despite that, Manning told me he could only offer me a discount because he couldn't locate the warranty.

When I questioned the inconsistencies, he repeatedly talked over me. After I told him he was interrupting me, he said he didn't have to repair my vehicle and told me to come pick it up. When I arrived less than 35 minutes later, my vehicle had been moved to a completely different parking lot, requiring me to walk farther and uphill to retrieve it, even though there were available spaces in the Tire Plus lot. When I asked why it had been moved, he asked, **"Are you just looking for an issue?"** He then ended the conversation by saying, **"God bless your soul."** I found that comment completely unprofessional.

I have now been requesting a refund since **May 2025** because I paid for repairs that never fixed the original problem. I also requested a refund for the axle because it was recommended after I specifically told them about the struts, and it did not resolve my complaint. Based on my experience, I felt my concerns were repeatedly dismissed. As a woman, I could not help but feel that I was not taken seriously, despite consistently explaining the issue and being proven correct in the end. After spending over **$2,600**, my vehicle still has the same problem I brought it in for. I cannot recommend this location based on my experience.

Found out mechanic took off earlier and called in off the next day; at least that's what I was told. They charged me a large bill, when the mechanic failed to perform repairs with reasonable care and skill, resulting in safety hazards, damaging other components, skipping safety checks, property damage, or further vehicle issues. I filed complaint(s) with their complaint department and requested to speak with the CEO/Vice President of their company, be made aware; however no response. The manager admitted that his mechanic done this thing, but in essence tried to minimize the damage and refused to come to an amicable resolution.

Now I have a mid-sized SUV. He said, "I don't know why they would of sold you those tires. They are not meant for your car." He said, "You didn't purchase the road hazard package, so there is no warranty on your tires." I said, "You sold me the wrong type of tire. I remember the guy saying they have about a 50,000 mile warranty. Which is why they replaced my 2 bald tires. Now you're saying since you sold me the wrong tires, I have to spend another $1,000 on tires, 1.5 yrs later, 'cause you didn't sell me the correct tires for my car?" I was pissed. They wouldn't give a decent discount on new tires cause of their "F" up. He said he could sell me 4 new tires, with 25% off, for $1,200. I was like you have to be joking.

So I called Costco, which I have a membership, and they said for 4 tires, with 85,000 mile warranty, it would cost about $900. And I didn't have to buy the warranty. It's automatic. I am done with Tires Plus. They admitted they sold me the wrong type of tire, not meant for my type of car, and still didn't try to correct the problem and give me a decent discount on the correct type of tires. Or even better, replace my tires since I spent $1,200 on the wrong type of tire 'cause I assumed they would sell the best/correct tire for my car.

I've been at tires plus for over 15 yrs. I Have spent at least $15,000 on repairs over the years. Probably more like $20,000+. Had them replace A/C system 2x in same car. Now I'm thinking they didn't do that right. Since only had car for a few years, and had to replace A/C 2x. Tires plus only cares about how much money they can make off you. They don't give a crap about loyalty or fixing their mistakes. You're only a $ sign to them. The fact they admitted they sold me the wrong tire and wouldn't help correct their mistake, says it all. Never going back there ever again. Firestone just got a lifelong customer.