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Tires Plus Reviews
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Pre purchase inspection. Purchased car on advisement, insane and obvious issues missed. Service for issues addressed, none of which were done.. At all, can substantiate with photos. Over 1k in services REPEATEDLY not done. From missed massive airbag deployment, bad clock spring, half the intake missing, alignment, shocks, fluid levels, at least three dangling connectors, two engine codes, and missing bolts, sheet metal screws and zip ties everywhere. No filter… Have been told by three different people who claim to be management, these issues are cosmetic. They most certainly are NOT. 20k investment, based all on the supposed expertise of what I can only assume are blind basket weavers employed as service techs for automobiles, and services paid for big blatantly obviously not performed.
Today I had a good experience with the Tires Plus here in Fleming Island Fl. The manager Robert ** in my opinion went over and beyond providing service. I forgot to provide my coupon for a oil change and lifetime wheel alignment service after they were done, I only remembered several hours later and decide to go back to see if I could still get the discount. To my surprise with no questions asked he checked the system and was able to applied the 21 dollar refund to my credit account. I will always do my busses with Tires Plus for all my vehicles service.
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The manager was so rude. I called the company. They called him. He of course told a different story. He did tell me to spell his name right. I did. He was mad because I took pictures of my rims. I always do. I was 10. Minutes late for my big appt. He tried to get me to leave. Put my tires' outside. I have a corvette. No way to carry 4 tires. I was a prisoner. He then told me it would take 3 hours to mount me tires. Before I called the home office it was 2 hours. Whey ended up charging me way more that they told me on the phone. I knew that would happen. My advice is stay away.
They decided to work on my vehicle without a full inspection, fixing a coolant leak and then finding out my engine was warped and then charged me 365 dollars for a vehicle that they couldn't even properly fix.
I purchased a battery from Tires Plus in June of 2021. I was told that the battery had a warranty and if I needed a new one while the battery was under warranty, I could get one at a prorated amount. In early Dec. 2022, I couldn't start my car and had to call AAA. They gave me a jump start to my car and said I might need a new battery soon. The next day, I called Tires Plus to ask about the warranty.
The first time I called they asked for my phone number and I gave it to them, they said I wasn't in the system. I hung up. The second time I called and said I had just called and gave them my phone number again. (I have purchased from them before and have had the same phone number for years.) This time they put me on an extended hold and found my phone number but didn't have any record of me purchasing a battery from them. I have purchases from them before, but this time the man didn't give me a receipt. I will never purchase from them again and will be purchasing a battery from Firestone which is just down the street.
Went in for a routine full synthetic oil change and tire rotation with an appointment. Once I asked Jose about it taking so long with only 2 other cars in the shop, he got an attitude. My vehicle died when I started it, and then was running terrible before I even pulled out. I notified service manager; Jose, who after a few minutes made a notation appear on the empty inspection report about it "having trouble idling"; to which his technician came out to find the air box was closed incorrectly during their inspection during my oil change, which caused it to suck air and die and technician didn't dispute that note was written after the fact by Jose the service manager.
My husband came up to take a second look before I drove away, to which he found a pry bar under the hood, and Jose the service manager got nasty and belligerent trying to antagonize my husband to fight and shaking the pry bar in our direction. He had to be pulled back by the technician after spewing that my husband is a loser, etc. As a woman I don't appreciate a scam artist and a rude jerk.
Tires Plus did service my car for several years, considering one time oil cap was not placed properly and another time engine started was not connected properly, human mistakes happen, but not filtering old oil for several service times caused damaged to car engine. They are awful, rather go to a dealer service car, the difference in price is not much and service is verified by service men with dignity and honorability. After Covid, Tires Plus is hiring people with no experience and no integrity at all. Making money is all they care about. Name should be changed to "Tires Minus No Integrity."
NEVER EVER EVER take your car here for tire repairs. I in this evening 06/29/22 at 6:15 for a tire plug. The extremely rude lady at the desk did not speak when I spoke to her first. I asked to get my tire plugged and she stated in a very nasty manner "Where is yo tire?" I stated the tire on the wheel of my car. She then brushed past me in a very negative manner, walked outside and turned back around and said "I can't plug yo tire tonight because I have plans to go out tonight." I was taken aback and repeated what I thought I heard her say. She repeated very loudly, "I can't plug yo tire and neither can Deanthony because I have plans to go out tonight." I was completely taken aback and had my 3 year old granddaughter in the car with me. My granddaughter started crying after seeing this rude individual mistreat her nana.
After Deanthony seen how distraught we were, he kindly stated he would be happy to patch my car especially since I arrived prior to 7:00pm. Deanthony was very apologetic and stated I am welcome to follow up with the manager in the morning and express my concerns on how we were treated as potential customers. I will definitely be calling and stopping by the Tires Plus Newnan in the am to share our horrific experience we had to endure from such a rude, mean, darn right nasty receptionist who gives Tires Plus Newnan a extremely bad reputation.
I sure hope after my review along with the other horrible reviews I read on Tires Plus Newnan's about the same ** female receptionist, that executive management will take our experiences and choose to fix the issue which is not us as the customer. The issue is the rude, mean, darn right nasty receptionist.... I WILL MAKE SURE THIS REVIEW IS POSTED ON CONSUMER REPORTS AND EVERY REVIEW BASED SITE….
I made an appointment for a tire rotation and alignment. 3 hours later they hadn't even TOUCHED my car! Why did I made an appointment? And why did they make the appointment if they couldn't honor it? I sat there quietly and patiently waiting (I swear) in front of their faces for 3 hours. They have 0 system for keeping track of the what cars come in, in what order, appointment or not, and what they're coming for. They even had to search for another customer's paperwork for a good 2-5 minutes before they found it.
My car is an older car and while I sat there they took in a brand new shiny Tesla and Jeep! Why? Because my car is older and I'm probably not going to invest as much money into it? I hate to throw the female card, but is that it? Because I'm a "helpless" female? They had the nerve to give me some BS excuse about having only 2 mechanics. Then why did you make the appointment? That didn't stop you from taking the other cars that came in after me!
I left there after absolutely wasting 3 hours of my time almost in tears, angry and feeling totally ignored. If that's your idea of a good time, then sure, go ahead, go there. I thought what I went in for (a simple tire rotation and alignment) surely wasn't asking a lot. I guess I was wrong. I guess being a "helpless female" these guys thought they could treat me like crap. DO NOT go there and do this to yourself! Go someplace that appreciates you as a customer and someone with intelligence!
I got the credit card to get tires from Tires Plus and I noticed my balance kept going up. Just miss one day not setting your payment they will have a fee already. No grace period at all. Interest is also high. I guess I won't be getting tires at tires plus in the future because of the credit card they give.
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