Tires Plus Reviews
Gardnerville, NV
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Tires Plus Reviews
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Reviewed Nov. 17, 2020
Thanks to the positive buying experience provided by inside salesman NICK ** and garage mechanic GAUGE. I felt appreciated from the time I walked in the door. I was treated with the highest of respect and regard. The level of professionalism was quite refreshing. Nick ordered my tires, Gauge put my spare on and I was given an appointment. When I arrived the next day, Nick met me at my car, GAUGE took it right into the bay and 26 mins and 2 brand new tires later I was on my way. Nick & Gauge exceeded all of my expectations. The service excellence these guys exhibited went above and beyond. They should definitely be commended. I will, without a doubt recommend TIRES PLUS on Hwy 40 E in St Marys Ga to all of my family and friends! -Sincerely -DIANA
Reviewed Oct. 28, 2020
My wife had an appointment yesterday for an oil change. She got there at 330 and left at 630. Service here in Okeechobee has gone downhill, and it's NOT from Covid. It's from poor planning by the manager wanna be. Sad.
Reviewed Oct. 18, 2020
** Above is the video I made at 4:45 am after taking from 6:30 PM when the Firestone tire blew up with only 50 miles on it forcing me head on into the lane of a semi truck I skillfully avoided by less than a second. Then had to change to my weak spare in about 6 minutes total not to miss my appointment. Tires Plus Sebring said they could not help me. I was given a roadside assistance number to tires plus and it said they were closed. Walmart was kind enough to sell me a Douglas All season 185 60 15 for only $46 and I bet you it doesn’t explode. Then I had to purchase $150 in supplies to change the tire at a car wash which took hours into the night. Looks like Firestone is still a killer!!!
Reviewed Oct. 10, 2020
I purchased my tires through Tire Rack (recommended). I made an appointment for 10am. Dropped the car off at 08:00. Tire install balance and alignment. First they couldn't find the tires. I had a UPS receipt they signed for. I got the car back at 18:30 at night. They claimed the guy couldn't properly align my car properly without alignment kits! Plus when they installed my tires (supposedly the correct ones). They needed to change the valve stem kits I have pressure monitoring system that didn't have any problems. Talk about padding the bill! Don't trust Tires Plus!
Reviewed Sept. 22, 2020
If you are a woman and they can see you don't know much about cars, they will take advantage of you and tell you that you need a thousand things done and charge you up the gazoo. I used to like them but my last few experiences have not been good ones. Yes, it's my fault for letting them do what they said was needed, but the fact is, they knew that I did not know about cars and that they could pull one over on me. I am very angry. I am now in debt but I guess that's my fault. Why can't auto repair shops just be honest? Is it really that hard?
Reviewed Sept. 7, 2020
I went for the first time out of Lexus dealer to do an oil change service to my Lexus GX460 to the store located at 15907 Pines Blvd. Pembroke Pines, Fl 34027 and under manager **. I told him to check all over my car since I need the car in great performance to do my job. He said he was going to check everything and let me know what it need to be done. After an hour he called me back and surprise me with a necessary change of Pads, rotor, struck, flushing of the coolant, air filter, oil filter, alignment for life, oil change and rotation all that for $2217 dollars. I had already spend $1000 on tires with them so I asked why so much if I was always taking my car for service and checked with Lexus when it was time for service and I just need oil change.
I took my car there because they supposed to be good and cheaper than Lexus (WRONG I PAID MORE TO THEM THAN WHAT I SPENT IN LEXUS FIXING THEIR MESS) and due to Covid 19, no job I couldn’t afford it to take to Lexus again, so then he explain that it was best to have the car in perfect condition and those changes needed to be done. So I used a credit card from them and did the job. WHAT A TERRIBLE MISTAKE!!!! They ruined my car completely, they left my car with oil spilling, burning always, smoking while driving, went back the very next day after been in the workshop for 5 days work due to oil spill and horrible noise while driving, they never drove my car after completing the job otherwise that terrible noise was noticeable once you start driving, it was just unbearable.
My car was picked by my mother and from the store to my house she didn’t notice the noise, but I did next day once I start driving and it was even worse. They left piece of iron friction and that was the noise, the cover they put for oil was not the appropriate one for my car type and that is why oil was spilling, breaks were very long, since they use very low quality replacements pieces, even changing the air filter they spoil a piece in the system because it sound and still does a terrible eco and turbine noise if I use maximum flow of air, all this I told the manager and for all he has an answer of course the one that is good for them not for me.
I went back three times regarding the oil change and the third it was the worse. I was stopped at the back of his store and the oil drain out completely to the floor, I immediately call the manager ** and he took my car and sent one of his worker to Lexus to bring the original cover for the oil. Once they finish they call me and I realize Once they open the front part the coolant wasn’t till the limited to be fill, All cover were without the taps... ALL A MESS. I got into a crash since the change on pads they did were low quality pads, breaks didn’t work and run out very fast.
Finally I went back to Lexus and have rotors and pads change again, that is the reason I got into a crash because of the low quality of pads and rotors put in to my car, I couldn’t break since rotors were run down. I went again back and explain what had happened and he asked why I change with Lexus and not with them? What a funny question after they mess up all my car they pretend me to go back. I went back for my money back since everything was done wrongly, very, very bad and this guy just deduct from the account what I paid in Lexus and left me square. He left me with all the debt for a very bad performed work, took the pieces I Change with Lexus from my car without authorization and now I am Asking him to give me the pieces back and he doesn’t want to give to me, pieces that I double paid And belong to me.
I am demanding my money back and they refused and I had a call from the area manager && and he was just shouting at me and not letting me talk. Asking me mechanical questions I direct him to talk to the person in Lexus that did my job and of course they did not want to talk to an expert about their mess. So if you do not want your car ruined do not take it to Tires Plus in pines blvd. They just ripped you off and pretend you to go back to them to refix and still fix back again their mess. I want my money back.
Reviewed Aug. 27, 2020
Purchased 2 new front tires. The next day I noticed vibration that we could feel in front seat. I figured I definitely needed new back tires as well. I took the car somewhere else for the other 2 tires because, of the customer service and overpricing. Well I was told that the 2 tires put on by tires plus was not the recommended tires. But with my permission they did match the tires that tires plus put on. Unfortunately it did not stop the vibrating. I took the car back to tires plus they balanced the tires again for what I don't know and they stated one of the weights had come off the front so they retighten those as well. I was told when they test drove they didn't feel any vibrating and if I did then bring back. Well of course get up to speed of 60 and back to vibration.
I took the car back. They inspected and now they are saying its the struts. My question how does struts go once you put on tires? There was nothing wrong with the car when I brought in. (No Vibration). Now here we are a couple weeks later I have vibrating even within the steering wheel! 2 tires alignment and balance $$$ and now stuck with another bill on a 2006 vehicle. The same service at another company $$.
Reviewed Aug. 11, 2020
8/11/2020 10 am, I pull in with a flat tire on my truck. I’m on the way to a funeral in my suit and ask if they can help me out to change my tire. Told me 2 hours. I said, "I’m going to a funeral. Can you help me out? We are firemen." He said, "Do you have AAA." That was all I to hear. I did call AAA and missed my buddies funeral. Unreal as garage looked pretty empty. Aren’t people great? I could and would not ever do that to someone.
Reviewed Aug. 5, 2020
Took my 2000 Ford Taurus in as it was misfiring. Top mechanic took 45 mins to locate the (so-called) problem because he couldn't get his computer tester to hook up to my car's computer...BECAUSE IT WAS BROKEN! His tester read it was my coil which was replaced & cylinder 3 & 4 which was not fixed. I was charged just under $400 and NOTHING was fixed!! IT WAS THE COMPUTER that was broke & the 'Top Mechanic' didn't take the time to search out the real problem! Now, I'm out that money & my car is in the shop again, but with a reliable mechanic. I will NEVER trust another Tires Plus! BEWARE!! TiresPlus on McCarran, Reno, NV. People are nice, but I think their 'top mechanic' needs some more schooling. USE CAUTION!!!
Reviewed July 24, 2020
With many brands and options available to consumers these days one thing remains true- provide great service and they'll come back. I however will never come back to Tires Plus. I needed a patch for a slow leak on a front tire. This location is so close to my home I could walk back home after dropping off my car. All I needed was a patch, I was told I needed a brand new tire because the sidewall was destroyed and the tire wouldn't hold air and couldn't be placed back on my rim. This is a slow leak, so slow in fact that when I noticed the tire was low and used my air compressor to inflate the tire BEFORE driving that the next day there was still air in the tire.
Also the damaged sidewall had a 7 inch gash- this would make it impossible to drive as the tire would not be able to hold air and I would be riding on the rim creating damage to the rim. There's no damage on my rim. It gets worse- the tire in question I was told a Continental ContiProContact was discontinued. The ONLY option available is a PURECONTACT LS (Which they had on hand) and neither the local warehouse nor Tirerack.com had a replacement tire. Yet the tires were in stock that day on Tirerack.com and I took a screenshot along with a picture of my damaged tire at the shop and sent it to a regional person with Tires Plus. Going to the website for Continental, shows almost 50 locations near my zip code that have that tire in stock and the correct size for my car. Which makes it more interesting since apparently the manufacturer still produces this tire.
Wait- there's more I called another local Tires Plus store to see if they had the tire I needed and the manager told me he could get one in a day. So I was lied to about being able to get the right tire, forced to get a tire that I didn't need for my car and the tire which needed a patch destroyed at the store. Today is 7/24/20 and I've heard nothing from Tires Plus- I called their customer service line only to find out the file is closed as resolved. Would you ever do business with this company?
Reviewed July 5, 2020
July 6, 2020. I had an emergency battery repair needed for my Ram truck. I normally figure anywhere for such a repair at least an hour minimum turn around. Went to Tires Plus at 20th St Vero Beach. Javan checked me in right away and sent Gevon out to review my battery needs. I was in and on my way home within 30 minutes. Could not have asked for two guys to make my battery inconvenience into a real positive moment and blessing of the day just with their personalities. This is not my first time in need of service at this store, and it has always been great service.
Reviewed July 5, 2020
I took my car to TIRES PLUS on Flamingo road in Sunrise for help. I got the help I needed from Brian who explained my situation to me, then set me up with 4 brand new Bridgestone tires! These tires feel like I’m driving on air!! Brian and Nick were super friendly, professional and stood behind these tires with an extended warranty package. I received EXCELLENT service, good competitive pricing and Brian even gave me his cell phone number should I have any questions about my new tires. I HIGHLY recommend this tires plus store! If you need tires go see Brian or Nick at tires plus on Flamingo Blvd. In Sunrise Florida. I guarantee you will get outstanding service and the truthful, experienced help you need to get your car ready for the road!! They also service cars there too! So for all your automotive needs do yourself a HUGE favor and go to Tires Plus! You will be so happy you did! Very Sincerely, ~K.
Reviewed June 24, 2020
Shocks and Struts (04/01/2020.) They broke out the center cap to one of my wheels (again), had prior work done (2019) when they broke it the first time and glued it back on, was told they would replace it due to glueing again won't hold. They can't find the same cap and refuse to buy/replace all four. Had to call the corporate office to get them to do the right thing. It's been months since they broke it out. Was told they would get them in a couple of days, still nothing. It's now 06/24/2020. We needed the head gaskets replaced (12/14/2019), they only replaced one. Anyone with a brain knows they BOTH need to be done at the same time. Charged us nearly 2 grand for one head. Thought for that amount both were being done. Wrong!
My car went in the shop with A/C working, came out not working. When asked about the A/C not working they said they bypassed the heater core that it was leaking, it would be approx. 1,000 to fix. This all happened while the one head was done. Not a mechanic but a heater core has nothing to do with the A/C. Why didn't they just tell us to bring it back so they could check into it. No, just suck us of what little money we have. Which tells me they were going to rip us off.
Took my car to a "real" mechanic, was told that the wires to the compressor were cut/broken which caused the fuse to blow. That "real" mechanic fixed the wires, replaced the fuse and charged the system for approx. $70.00. (Not 1000.00.) I understand we still have no heat but we live in Hotter than Blue Blazes Florida where the heat index get to triple digits. No need for heat. My husband and I both got credit cards from them. We paid them off within the six month promo so they got no interest from us. Needless to say, I will be cutting up two Tires Plus credit cards. I wouldn't refer my biggest nightmare to them.
Reviewed June 12, 2020
I took my car in for an oil change. I also wanted them to check to see if it was leaking oil. They said it was leaking oil and would cost over $400.00 to fix. I decided to take it somewhere else for another estimate. The other auto place said there wasn’t an oil leak and Tires Plus never even changed the oil. Cost me to have another estimate and an oil change. Called tires plus. Ended up refunding me my oil change to the credit card that was never used. Still charged me for looking for the fake leak. Should have been refunded the entire cost plus what it cost me for the 2nd estimate. If they would have been honest I wouldn’t have taken it somewhere else for another estimate. District manager made up some lie that they forgot to change my oil. Nothing about lying about the fake oil leak.
Reviewed June 11, 2020
They drove my car to their work shop and after changing the tires they called me to say they are not able to drive the car out of their garage. They broke my shifting gear. It was stuck at the P (parking) and not moving at all. Oscar the front man wanted to order a part for $250 and a labor amount of $277. My mechanic bought the part for $17.50 from a junkyard and just in 25 minutes changed the part for just $120 labor. Oscar and the Maurice (area director) were charging me a 3 hours labor for $277 just to find out what they did to my car. They had no idea what they were doing. They should update their business name to just tires plus.. There is no total care at all since they are all incapable of performing any diagnosis at all. Bunch of morons if you ask me. Let this be a warning to you all stay away from any work done to your car but I guess tire changing.
Reviewed April 16, 2020
Each time I have went for service, I am ignored 10-15 minutes most often. I am aware that customers call, and there is computer work to be done; but not at the expense of keeping those waiting in line "indefinitely" without even a word. These people or rude, disrespectful and seem to hate their job.
Reviewed April 6, 2020
Welcomed when entering the store & had Oil Change, Tire Rotation Alignment Check & Spark Plugs. I was in /out in no time.. Just hoping all was actually done... My damages were $445. They are my 'go to' repair shop that is always there when I need service.
Reviewed March 27, 2020
After contracting with an extended warranty company for my 2013 Jaguar that turned out to wiggle out of covering my repair we had it done by Tires Plus. They did the job professionally and quickly. The car was not running due to a problem with the cooling system.
Reviewed March 4, 2020
Terrible credit company on the Tires Plus card. They tell you 6 months interest free but it is only deferred. After 6 months I was charged over 120$ in interest! Corrupt company! Most interest after 6 months should only be on new purchases. I wish I would have read the fine print better. Never again! There are so many other reputable lines of credit out there to choose from without feeling totally screwed!
Reviewed Feb. 27, 2020
They told us one price over the phone and switched it. I had called the night before and asked about the price it would be to install and balance 4 tires, they said 20.00 per tire,including balancing and disposal of my old tires. They assured me the 20.00 per tire was the total price plus tax. I had Tire Rack send the tires I bought to them. They called me when they arrived.
I came in with my husband (who is disabled with Parkinson's and uses a walker). When we arrived and went to the front desk they told me it would be over 115.00, I said but the man I spoke with last night said 80.00 plus tax. He lied and said he said between 20 and 25.00, they said this was the charge and he said I would need an alignment, I refused the alignment, trying to pad the bill in my opinion, because my tires were already there and there was no way my husband and myself could have put them in our vehicle, I felt there was no other choice but to have them put them on. We were told it would be an hour or so.
It was twice as long and when they were done, I asked where they put my lug nut key, he rudely said it's in the back, I asked again where in the back, he rudely said in the back of the vehicle, i again asked where because it is a big back area filled with lots of stuff and did not want to lose it. Finally he asked the mechanic and he said he put it in the glove compartment, I felt scared at this point and just wanted to leave. They pulled our vehicle out of the garage area and said it's ready. They would not pull it in the front, so we were told to walk through the dirty oil everywhere back area, the mechanic was nice and tried to move some debris on the ground so my husband could maneuver his walker to our vehicle, it was slippery and very dangerous, and I thought it was not allowed?? When we arrived home, 2 of the valve stem covers were loose. Furious of how we were lied to and treated. We are seniors and did not deserve to be treated this way!!!
Reviewed Feb. 15, 2020
Been to the location in Stockbridge GA numerous times. They have the best customer service and make sure that I’m taken care of every time I come. I’m aware of what needs to be done in the future. I am a lifetime customer.
Reviewed Feb. 5, 2020
I had a new set of tires installed here and the first time I washed the car when there was sun and lights to show the rims on my $50,000 car, they all had damage on the very high dollar factory 19" rims! All 4!! This is a 2019 with 17k on it. I'm very meticulous in how my car is kept. Spoke to store mgr who eventually agreed that he will take responsibility for the damage done in his shop. Fast forward to the day I submit my estimate for repairs and he started avoiding me and if he would answer my call he would say he had to go but will get it paid. I've yet to see a dime. My rims are still damaged and hideous looking thanks to their sloppy methods of changing low profile tires and how they do things.
Reviewed Jan. 26, 2020
I had an appointment for 1PM, got to the shop at 12:40 PM and an hour later I was still waiting in lobby. Another customer came in with the same issue that I had (a nail on the tire) and they took his car in right away and started working on his issue. When I complained to the individual in the front desk he initially couldn’t even find the keys to my car. They finally found the key and took my car in. The only reason I will come back to this shop is because I got the warranty plan on my tires. I will never come back here for any other service.
Reviewed Jan. 7, 2020
Tire Plus in Gainesville, FL on 8th Ave has sold me tires in the past few years that lo and behold are not the correct tires for my car. The tires are unable to hold the weight of my car therefore for the past few years I have had to purchase tires frequently not understanding why when I never had a issue before I started purchasing tires from this company. I decided to go to another tire shop to inquire and this information was revealed. I called the Tire Plus store to explain the issue with the manager, Carey, who informed me there was nothing he could do. It's sad how this large company's takes advantage of the consumers. Beware.
Reviewed Jan. 3, 2020
I got new tires at this place on sunrise and university, The car vibrates at the speed limit (70mph) got an alignment also and the care swayed left to right. No chance to bring it back 'til today because of work. After waiting and hour and a half the first time, having my rims chipped and getting a horrible job done now they ask me to wait another two hours this time to ratify the issue and I’m on my lunch hour that I never take. I work three miles away and not even a ride offered back to work for their mistake. This is a safety issue and kids ride with me in the car. Customer service said someone would reply in 48 hours and in the meantime I have to drive an unsafe car. Who would be liable if something happens to me or my kids. Unbelievable, unprofessional, unfair, unsafe.
Reviewed Dec. 26, 2019
I went to Tires Plus on 274 Robert C Daniel Jr PKWY in Augusta Ga. Had 4 new tires put on my car 2011 Kia Optima. After they finish putting tires on got ready to pay for the tires. The lady that was waiting on me said that I had a bent rim, when I left I notice my car was riding rough. I call them then and told about the car. Took it back. They took front right tire off, put it on the balance machine, the rim was wobbling not bent, then they took left front tire off, put it on balance machine. It wobble a little. Not as much as the front. They put both tires on rear. Said I need 2 rims. I did not have any problem with rims. My car was riding good until they put those tires on. I know they're not going pay for the rims. I wanted people to that the people they are hiring is not ASC certified. They don't know what doing. Date was 12/23/2019.
Reviewed Dec. 7, 2019
** and ** are THE BEST GUYS at Tire Plus located at 1869 Flamingo Road Sunrise. FL. From greeting me when I come to store to taking a care of issue that I have with my car. I will highly recommended this location and specially these two guys.
Reviewed Dec. 3, 2019
I went for 4 tires and alignment. As soon as the alignment was done started noticing a wobble in the front end. Went to another shop and was told the front end was shot and needed almost $2000 in parts and a complete new front end. The front alignment was a total waste of my $. Bought 2 sets of tires in the last couple yrs from them but that will be the last. Had an appointment for a oil change and had to wait 3 hrs. What is the point of am appointment. Farewell Tires Plus!
Reviewed Nov. 21, 2019
We made an appointment for 930 1030 and haven't been seen. When I asked them when they are going to see me they said they are like doctors. They overbooked and very rude. Will not be coming here again.
Reviewed Nov. 16, 2019
Staff is professional. Explains the full details of the vehicles repairs needed and done to the customers. Staff is very friendly and eager to assist you early. Staff completes services in a timely manner. Building and restroom are clean. Brooklyn Park, MN
Reviewed Nov. 3, 2019
On Oct 31, I tried to make an appointment by calling Tires Plus, West Madison and was placed on hold for about 15 minutes before I hung up. I tried a second time with no answer. I then tried the website and was able to request an appointment for the following day however I never received a confirmation. I showed up on the date that I made the online appointment because I couldn’t get ahold of anybody to confirm the online appointment. I was told there was no appointment available until the following day. I showed up the next day and was told they couldn’t remove the lug nuts on the wheel because there was a crack in the lug nut tools key. I left with no tires and was able to remove lug nuts myself. I’ll be going elsewhere.
Reviewed Oct. 20, 2019
It's just time for me to move on and quit using this company. I always set an appointment for scheduled work to be done on my vehicle. But every time I go there to get the work done they always say it will be hours before they can get to it. And every time I schedule the appointment I tell them I will be waiting for there for the work to be done.so they know I don't want to be sitting there for hours but they take the appointment time like it's not going to be a problem. Why make an appointment times if you cant ever even be close to meeting them. I get sometimes there may be a delay but every time and for more than 2 hours every time. They also have a very bad attitude when you ask them why it will take so long when you were given an appointment time. All I was there for this time was a quick oil change.
Reviewed Oct. 4, 2019
I have been a long time customer of Tires Plus, long enough to be through two managers. I made an appointment online and when I showed up my appointment couldn’t be found. I was told that they had no space for someone to wait for their vehicle. I have spent thousands of dollars at Tires Plus and for the manager to get indignant with me, when I had an appointment is over the top. Tires Plus will never see another dime of my business. If I’m broken down outside their store, I will never patronize them again. I will call a tow truck to tow me to Lea Schwab or WalMart for that matter. You have received the last of my hard earned money. South Virginia store in zip code 89511.
Reviewed Sept. 14, 2019
Had 2 tires replaced. They checked fluids, battery etc. under the hood. Proceeded to slam hood shut while leaving some type of tool inside. Damaged the hood and a shroud in the engine compartment. The manager Dave, told me to prove it. Refuse to repair it. They just lost a good customer and don't seem to care.
Reviewed Sept. 14, 2019
I am 54 years old and I have never had such an HONEST, caring and respectful salesman’s but Nick from your West Lake Worth/Wellington shop was absolutely amazing. I come all the way from Boca Raton to this shop and we a family of 5 will continue the ride because we know we will be treated with honesty and that is very rare today. Thank you Nick????
Reviewed Sept. 1, 2019
I brought my Chevy Tahoe in for a break fluid flush. They tried to sell me tires which I didn't need, said my steering box was leaking which it wasn't, said I needed my front tie rods replaced to do an alignment which it didn't. All in all they are crooks, wanted me to spend over 3000 dollars to fix things that shouldn't be. Do not trust these people.
Reviewed Aug. 11, 2019
Recently purchased 4 new Firestone tires. After a few weeks noticed vibration that we could feel in front seat. Took it back. They indicated that normally meant back tires out of balance. Supposedly rebalanced then couple weeks later I received a alert from my car that I had 62 lbs in one rear tire and 60+ in other rear tire. Took back again. Told me machine put air it so adjusted. Now couple weeks later I again have vibrating this time in steering wheel! This will be my third trip to fix this problem since purchasing in July!! I am sick and tired of this! Maybe I need a new set of tires. Obviously these are not right!
Reviewed July 31, 2019
Anton ** (Service Manager) took excellent care of me. He could not have been any kinder. Since my car is just a 2016, it didn't need valve stems. The run-flat service didn't apply either. You cannot beat their price! I paid $65 for all four tires to be mounted and balanced. The Tech even looked things over and added windshield washer fluid, no charge. It was a hot day, the Tech deserved the $15 tip I gave him, I should have given him $20. I made an appointment for the service a few days prior, and they took my car in right on time. Very good experience there, I'll go there first from here on out and will tell others.
Reviewed July 30, 2019
I scheduled an appointment for a tire installation, and alignment - along with installation of TPMS sensors (which I provided myself). When I arrived, they said they could not install my TPMS senors, but would be happy to sell me their overpriced TMPS sensors instead. They've installed parts I have brought in before (struts they didn't have available) with no objections - so why the change for the brand new sensors I brought in? I canceled my appointment, and will never go to Tires Plus again...
Reviewed July 29, 2019
I took my car to the Tires Plus Store At 3510 Northdale Blvd NW, in Coon Rapids, Minnesota, where I had purchased a battery that would not maintain a charge. It was well within the "Free Replacement" warranty range. I had tried to charge it several times, and a few days later, it would not start, or even make the solenoid click. I would have to use a boost to get it started. The store put their tester on it and said that the battery was fine. I told them about having to charge it and that it wouldn't hold a charge. The manager said they could do further research on the car, to find the problem, but that I would have to pay for it.
An hour later, they told me that they couldn't fix the problem, but that my car had excessive current drain, when it was sitting idle. I asked to speak directly with their tech who worked on the car, and asked him how much idle current was he talking about, and he said that his meter showed 186 milli-amps (This being the quiescent, or at-rest current, when the car is turned off). They didn't know that I had a degree in Electronic Technology, and that I had taught electronics at a Technical College for 9 years. I told them that 186 milli-amps was very small, and actually the power consumed was 2.34 Watts (12.6v x 0.186a); less than half of what a night light would draw, and certainly did not account for the battery being drained 24 hours after a full charge.
Obviously, their people could read a meter, but had no idea what it really meant, or what they were talking about. Though I didn't say so. The manager became miffed and said there was nothing further that they could do, and billed me $150. That was more that the original battery would have cost, and they had not fixed the problem!!! The idle voltage on the battery was below 12.6 volt after charging for 15 minutes (alternator tested good), thus I suspect a sulphated cell inside the battery. But the manager would not honor the warranty. So, for $150 I got neither a new battery nor a solution for the problem, if there was any. Because of the callous and non-caring treatment by this store, I will not be patronizing this, or any other Tires Plus store in the future. This is a true experience with all the facts.
Reviewed July 25, 2019
Brought my car in for a coolant leak, paid over $900 for a new radiator and various other coolant system parts. Brought it home and it still leaked. Brought it back for another look and was told it was likely residual coolant. Brought it home, still leaking. Brought it back and I was told they repaired a hose that was leaking. Brought it home again and took it to work only to find a bigger puddle of coolant underneath it than the original leak. Brought my car home and decided to pressure test it myself. I understand that older cars when fixed in one place can start leaking in a different place. But guess what I found? Coolant leaking from the new thermostat housing they replaced. I don't think I will be bringing my car back here. And a last thing, when I went to pick up my car they couldn't find my keys. The technician left them in the ignition. Outside in the parking lot.
Reviewed July 15, 2019
So today 7-14-2019 I visited Tires Plus in Leesburg. Big waste of time. The sign out front says “oil change 19.99”. Now I know it’ll cost more because I use synthetic. Before I could get even close to that, the manager with 3 empty bays says “we’re too busy, can’t get to it today.” Well seeing As it was already 2:01 pm, and the techs are guzzling soda, I suppose I was asking too much!!! Please avoid these idiots.
Reviewed July 12, 2019
I had my car at Tires Plus in Cooper City, Fl for tire change. The car was at their garage overnight. I am a buyer who like to shop around for prices and per their policy you can bring the advertisement and they will price match it. I went back and forth with the guys as I saw that same tire cheaper online and other places, that really got the guys, they're upset. Which they shouldn’t be upset for as those tires were really expensive and I as a customer had a right to look around for a better price. Anyways they ordered the tire for me and kept the car overnight. The next day when I picked up the car I smelled a weird odor almost like urine. I then went to a odor company and they checked the car, smelled it and gave me a report that yes I that was urine. Mind you my car was at their garage overnight so they could do whatever they want with it, may be bring it out to party in it.
There is no way I would know that right! But now that I filed a claim with them instead of taking a responsibility they completely denied it. This is gonna cost me arm and a leg to get rid of the smell. I wish I never went to Tires Plus to begin with. Please do your research and listen to the tone of voice the agent is dealing you with coz I was treated very rudely to begin with since I was bargaining. I wish I would’ve took my car back from them and didn’t left my car with them then I wouldn't had to deal with this nasty odor and get rid of it which will be too expensive for me. This company does not take responsibility to the actions that are caused by the people who are working for them. Kindly don’t take that risk. Save yourself from being a victim of this.
Reviewed July 10, 2019
I went in to fix my front driver’s side tire that had a nail in it. I told them my son put sealant in it and they said they couldn’t fix it, so I agreed to buy a new tire. I also asked if they could look at my ball joint that Exhaust Pros told me I should fix soon. Long story short... they replaced the wrong tire. Instead of admitting their mistake, they told me that one had a nail in it too. They also found $2200 worth of other things that “needed fixing”. They didn’t even look at the ball joint! I was so angry I had to step outside.
One of the workers came out to tell me the drivers side tire had sealant in it too! I told him that I had stated that. There was no sealant in the other tire. It wasn’t even leaking! I still had to pay for 2 brand new tires, when I only needed 1. No apologies. The person dealing with me didn’t even acknowledge the fact that I was upset. He just ignored me. I wish I would have talked to others before going there. Not one person had anything good to say about them!
Reviewed May 3, 2019
Had paid $186.00 for one tire service only to find that they left 2 wheel lug nuts completely loose and a stud in my wheel damaged. Upon returning to the store for fixing I received a noncaring annoyed service manager which instead of an apology was dismissive and attempted to send me to another store. My safe operation of my vehicle was put in question. Do not go to Brandywine, Md Tire Plus Store 353168 - ** Service Manager for even air I'm a tire.
Reviewed April 25, 2019
I have been a customer at TiresPlus (Gambrills, MD) for well over 10 years and I am sick and tired of them always trying to charge additional pricing. I sent my son there to get an oil change ($24.99 w/ coupon) and tire rotation. I have never been charged an additional price for tire rotation and they tell my son, it'll be an additional $20 for a tire rotation. Then, he made the mistake of telling TiresPlus he just got the car in the fall, so of course they found a gazillion things wrong with a car that has recently passed a Georgia and Maryland inspections. They tell my son that the drain plug was defective and they'll have to replace it with for an additional $11.99. :-( These bloodsuckers are the same people who, when I presented a $100 off coupon for brakes, told me I still owed $147 for simply replacing my front brake pads. Really!? What brake pads and labor costs $247? I could get brake pads and rotors for that price. I, really, am done with this place.
Reviewed April 23, 2019
Tires Plus is a great alternative to the dealership in terms of pricing. They do 1-year warranty with unlimited free visits instead of paying per wheel alignment service by dealerships. What's frustrating is customers are required to wait longer than they should just to get served and that's in every branch within Jacksonville. Very frustrating and very disappointing. Tires Plus, at times, being more frustrated on the wait time than waiting for the JTA bus line for an hour or waiting for the dealership. The pros of service from dealerships is they only are obligated to serve cars that gets purchased from them whereas Tires Plus serves every brand of car. Another pro is dealership have half hour blocks for scheduling whereas Tires Plus only has hourly blocks for service. Tires Plus are worse than dealerships for scheduling wheel alignments on a last minute thing without proper evidence something's wrong with the car itself.
Updated review: April 24, 2019
Tires Plus called me right away and made things right.
Original Review: April 22, 2019
I took my rim/tire in to get the tire replaced due to pothole damage to the tire. This was on a Sunday so they couldn't do anything until Monday. They told me the price of the tire was $235. There was a 3 day delay which was my fault in not following the road hazard warranty process. After that, I picked up the rim/tire and they had 3 new scratches in my 8 day old rim (now Sat, 6 days later)! They didn't even argue with me about the scratches and said they'd replace the rim. I gave them the receipt from Tire Rack and waited 5 days.
Now, it's been 11 days. I stopped by and they told me they sent the rim to Wheel Tech in Omaha to get refinished. I had no problem with that and they told me it would be done by the end of the week. 3 days later (Friday, 12 days into this process), they said it was on a truck getting sent to Tires Plus and they would locate it and call me back. Nothing. I was upset and gave them a few more days.
Tues, I called them and they said that Wheel Tech LOST it (now 16 days)! They were going to buy a new rim from TireRack and bill Wheel Tech. Saturday (now 20 days), I went to Tires Plus. They had the original rim/tire back with a new rim in a box that I could have for free (what will I do with that???). I got the rim/tire home to install it and found that the original rim was still scratched and the tire pressure was at 24psi. The right thing to do was at LEAST put the new tire on the new rim! I just don't want anything to do with that place anymore. I know... I should go back and have them make it right but I really don't want anything to do with them. STAY AWAY!!!
Reviewed April 8, 2019
I had and oil change and inspection done late Saturday 4/6/19. (It included a tire rotation and a test drive by the tech to check on a brake issue I'd noticed.) I picked up the car just before closing time and drove the roughly 4 blocks home, parked the car in the garage until Monday morning, 4/8/19. At that time I went to take my dogs for a ride and walk. I made it at most another 4 blocks at which time I noticed a loud noise that I thought was construction noise (thought it was a power saw, etc!), continued about another 6 blocks by which time I figured out the loud noise was coming from my car, when I pulled over I saw metal hanging down underneath my car (it was scraping the ground as I was driving).
I drove directly back to Tires Plus and spoke to the interim manager who proceeded to tell me that since it was a fresh scrape it obviously just happened (remember it was scraping the road as I was driving so of course the scrapes were "fresh" plus they just worked on the car on Saturday). He said that if I didn't do it someone else in the household obviously did it. Well it's just me and my husband and we were together all day Sunday, so no. My lesson from this is don't go to Tires Plus ever again, if someone test drives your car - go with them to observe and lastly, watch while techs do any repairs on the car.
Reviewed March 30, 2019
Went in to get an oil change and was there for almost 2 hours. I had even made an appointment. Well what they were trying to do is get the black sharpie out of my seat, door, and steering wheel. Supposedly the guy's sharpie exploded and he didn't know until after the fact. They were so rude and unprofessional saying I'll have to go get it cleaned myself then they'll reimburse me. Well I had 2 different places look at it and they can't get it out. So I'm having to get my NEW seat in my car replaced and have them do my door.
This is going to cost close to 500.00. So I called the shop and was told, "Do what you have to do." REALLY!?! You guys are the ones who did it and you're not even trying to help me. So I asked for the manager and the guy tells me he is the supervisor and the manager is out on vacation for 8-10 days!! I then asked for the corporate number and he refuses to get it for me saying he don't know the number. He was not trying to help me at all. So I looked the number up myself and when I called them they had to file a claim. Why couldn't they do all this for me?!? I'm so upset with the service I received and I'll just wait and see what happens now. I will be suing if they do not pay to get this fixed, plus pay for the rental car I will need.
Reviewed March 16, 2019
We pulled into the Tires Plus at 300 South Snelling in St. Paul, MN on 3/15/2019 to have one flat tire fixed. The manager tried to sell us four new tires when the other three were just fine (as we were told by the dealer one week before). AND, they refused to fix the one tire unless we bought four brand new tires. We refused and had the car towed somewhere else that fixed that flat tire and told us we did not not need four new tires. This was nothing less than attempted fraud.
Reviewed March 15, 2019
Drove a car to this place for an oil change and an estimate on air conditioning problem. Was talked into $2,700 worth of work and had to TOW my vehicle off their lot to a dealer. Also noticed the subwoofer was missing after they had the vehicle. Was told they never went into the trunk. Really? You did a COMPLETE vehicle inspection and NEVER looked at the battery that is in the trunk??? I have used this place for many years without incident but whoever they have hired recently has broken my trust in this establishment. I am out $2,700 and don't even have a vehicle to drive. I will never go back.
Reviewed March 5, 2019
I was lied to by personnel incl manager on several occasions. Went in to have slow leak flat fixed. They refused repair stating tires were too worn and law prevented them to make repair. I had two (2) other tire shops inspect and both agreed that tires were fine and, in fact, had between 15,000 - 20,000 miles remaining on tires with 50k mile warranty - car only had 28k miles. Tires Plus is total rip off operation.
Reviewed March 4, 2019
Been a customer of Tires Plus Brooklyn Park for many years without issue. But in January 2019 I visited the store to make two cash payments. One in the first week of the month and the other last week in the month as I anticipated not being in town to make Feb payment in the first week totaling $375.00. However, I got a gut feeling the payment was not applied but pocketed.
Mid-Feb 2019 received a call from credit first reporting they had not received my payment for Jan or Feb. I informed them of my suspicion. I contacted Tires Plus and asked to view in-store camera on a register. Told they do not have any surveillance on premises at all. The guy who pocketed money obviously knew that. I am 61 years old woman whom he took advantage of and I am so saddened to have experienced theft from within the store. I will never patronize this store again. This could be alleviated if payments could be made by check or debit cards, but they only accept cash.
Reviewed Feb. 12, 2019
I made an appointment with Tires Plus today in Athens, GA and it was for 1pm. We all know oil changes take about 30 mins or so and it is 3.30pm and I still don't have my car back. That's 2 and half hours. I called at 2.45 and was put on hold for 8 minutes and when the receptionist got back to me she told me it would be ready within the 30 mins. They called me a few minutes ago to tell me I needed some other work done (nothing major) and I declined and the car is still not ready. It is now 3.40pm. Nearly 3 hours to get an oil change. That's ridiculous. I needed to get back to work. Awful experience. Never again!!!
Reviewed Feb. 2, 2019
Tires Plus, East Lake Road - The serpentine belt in my car needed replacing. I was quoted $63, which seemed reasonable (replacement belts are available at Autozone for $20). It took them about 10 minutes to tell me my car was ready, and they charged me $223. When I questioned the clerk about the price disparity, he said he had not quoted labor costs. YouTube has videos showing the replacement being done in under 90 seconds. An absolute rip off, and had I known of the actual amount they were going to charge, I would have simply replaced the belt myself.
Reviewed Jan. 18, 2019
I went to the Pines location in Florida and they are a bunch of thieves. Every time you called and ask for a quote each manager gave you a different price. Ordered two tires. Got two different quote, but when my husband showed up they gave him way lesser price than what they told me. When they realized they got upset. Customer service sucks! I will never do business with them again. Unsatisfied customer. Be warned!!!
Reviewed Jan. 10, 2019
I drop my car off at Tire Plus and got some service oil change and 4 tire before Christmas. I was at Tire Plus 2 days in a row. They said I needed shock and strut so I didn’t drive my car for the holiday. So when I get back home I notice some oil under my car so I check the oil and the transmission fluid and it was good so I drive it to the store and the next day still leaving so I took it to get someone to look at it and it’s coming from the oil pan. Unacceptable. The next day I took it back to TIre Plus. They didn’t even apologize for their mistake. If I didn’t pay attention to the leak it could of been worse. I felt like they didn’t even care. I had to take another day off from work to take care of the same issue again that should of been taking care of. I make a complaint to customer service, they said someone won’t call me back. No one from customer service call me back.
Reviewed Dec. 28, 2018
The Tires Plus I am reviewing is the one in Weston, FLORIDA on Weston Road. I have for many years purchased my car batteries at Tires Plus. Each time the battery last approximately 2 years, they pro rate it and charge me again. I do not find this normal. I have since learned that they are installing an inappropriate battery for diesel engine.
On this occasion 12/27/2018, my daughter took it in and they said the battery was fine, she insisted it was not and they I'll willingly changed it out and put a note in my file saying it was no longer to be exchanged. This morning 12/28/2018 the car again didn't start on the first try, so I took it to a very reputable known European car repair shop. They came back and said it's without a doubt the battery and gave me the before and after printouts. They also said it was the wrong battery for my car. I also noticed the battery Tires Plus put in didn't have the same wrapping as a new one. I have battery pictures and printouts, have not had a problem after the European shop put in new battery.
Reviewed Dec. 15, 2018
Went in for an inspection because my car idle was off. They say my car was coding the MAP sensor and charged me $180 for a part that cost $60. I called Hyundai after the fact, & the part there was $79. This isn’t the first time they’ve price gauged parts. They did that with my daughter car. They quoted her $3000 to fix the axle, brake sensor, strut & a tire replacement on the front passenger. I’m not sure where they get their parts from but they are definitely overcharging for parts!
Reviewed Dec. 13, 2018
I came in to get back brakes done, and my car rides smoother than ever before. Shawn was very professional and made any concern I had resolved. They truly make things right, and I have high standards in what I expect with customer service. Very good team at Davis Hwy location in Pensacola FL. Shawn knows how to keep customers and handles unhappy customers with fairness and integrity. I will return again. I will also refer everyone here.
Reviewed Nov. 26, 2018
I have always found the Tires Plus employees to be very helpful and knowledgeable. Whenever I have had to take my car to the store on Moreland Rd. in Waukesha, WI, I was always treated courteously and given all the facts so that I could make a good decision about needed service. I would highly recommend using this store for any services that they provide.
Reviewed Nov. 21, 2018
Stay away from Tires Plus in Camp Hill! Earlier this year, I was in the market for a new mechanic, so I tried them out for my inspection after they helped my husband with a flat tire in a snow storm. They told me I needed work that would total around $3300 to fix. I wanted a second opinion, so I took my car to another shop in Harrisburg. They said while I did need some work, their quote was around $2000, so I went with them.
On 11/19/18, the battery died in my SUV. My husband was half a block from Tires Plus in Camp Hill, PA, so when we had trouble jumping it the next morning, we called them for help - and they did have someone walk over to help us. We drove it there and got a quote for a battery and they offered to test the system to see if that was the only problem. They called me at work a few hours later telling me I needed an alternator and it would be an extra $430. I didn't authorize the work, aside from the battery, and later that night I dropped it off at the other garage I usually go to after calling them to explain the situation.
This morning, the second garage called me to tell me my car was running fine - no alternator needed. And they replaced some bolts that were stripped near the battery that hadn't been the last time they looked at the car. They also reset the oil change light they had missed when it had been in for an oil change. I am very glad that both times I've gotten a second opinion, because I could have been out of A LOT of money.
Reviewed Nov. 21, 2018
My daughter sat there for over four hours waiting on new tires and at the end of her night, they put her old tires back on because they didn't have any for her car. First they claim the inventory was off, then they went looking at another location, told her they was on the way, still no tires. The store manager was the one working on her car and he screwed this thing all up. So her one and only day off from work was there waiting for nothing. I will never recommend this place to anyone and will tell everyone I know not to go there. This location is in Gaithersburg MD and the manager name is Lewis.
Reviewed Nov. 8, 2018
Going there awhile at Royersford, PA. Ken ** is manager and a **. He told me I had a leak and to find it they had to steam the engine. I brought in the car the night before and filled out the paper envelope and put key in it. Next day they still had not gotten to it till noon. This was now a Sunday. They steamed my engine and put some dye in it and then decided to play with my phone in the console. Well, when I came to pick up car I went in it and the engine light was on and so was the trac light. I walked back and said something is wrong. They looked at the light and one of the men used some device and told the other guy two cylinders are not firing. I was to bring back the next day because it was closing. I brought back and asked for brake shoes. They had already got me for a battery on Sunday.
Well, for six months the manager had told me I needed rotors...not the truth. Only brake pads that I was overcharged for the right side front of car. Over $200. Check light on they said it would go off. I began to drive home and barely got home. Called AAA and had it towed to a Lexus Dealership. The men found the issue there and I called the manager back who was supposed to be over ** to give the information. He never phoned them. He told me I had to prove they did it. What an **. They did it. I certainly didn't do it. I am 71 and not a mechanic. It will cost $462 to fix plus the $136 to check the car out. I will sue for the emotional distress they are causing me and for the repairs I will have to pay for just to have my car back.
I think it is $10,000 in small claims court here in PA. This is the last car my husband bought me. He is in a nursing home with dementia in Iowa and I could never tell him. He is dying. How cruel these people are to a woman...how cruel. Dian **...I am not ashamed to tell what happened or be anonymous. My phone number is: **. This company needs a class action lawsuit to wake them up about how they say they can fix cars...but really can only change tires. That is called fraud.
Reviewed Oct. 29, 2018
I was in an emergency situations on 10/23/18, I stopped at Firestone and was told by Firestone to go to Tires Plus since they stayed open later, however when I got there I was told that they couldn't service my car because the wait would be 2 hours and they were unable to fix my flat that night. When I looked around there was only 2 people in the waiting area, so I was even more confused. I got there around 6:15 pm and they closed at 8:00pm. I was in an area that was dark with not many street lights and had to try to get back on my side of town, which is about 30 minutes from Tire Plus on Greenbay Rd., off Brown Deer Road, hoping and praying that the tire wouldn't go all the way flat until I made it home safe. I was in disbelief that with being a tire care center that they would not help in an emergency situation.
Reviewed Oct. 27, 2018
My experience with Tires Plus in Naples Florida. Management is absolutely unprofessional and rude to say the least. I have been overcharged every single time I had service at this location. They quoted me a price, I okayed it, I go get something to eat, when I return for my vehicle the price nearly doubled! I would am contacting the Better Business Bureau as I strongly feel I was overcharged and provided poor service because I am a woman.
Reviewed Oct. 19, 2018
I had broken my lights on my car. After a few years they have gone out, the people in the front help me order my parts and come in the next day. They installed it for free and were very generous and sweet. Anyone writing a bad review was obviously on drugs because these people are awesome. For any Zephyrhills people bring your cars here And you won’t end up regretting as the prices are unbeatable and the service is exceptional, never been treated this well inside of the service store. Typically any other place I’ve gone I’ve gotten horrible service and outrageous prices. You won’t get a better deal in the hills! Shoutout Tires Plus.
Reviewed Oct. 7, 2018
After over 10 year of bringing vehicles to this store, I am now considering other options. On a Sunday, the check-in manager could not work me in to patch a tire. The check-in manager was too worried about a printed schedule and not using common sense and providing good customer service. He did not smile. Was very put off that I needed work completed today. I recommend Tires Plus train your staff on Customer Service and how to take care of repeat customers. Customer service continues to decline at this store as managers seem to come and go faster and faster. With this lack of training, I am starting to understand. I am now considering different options in the other that provide Good Customer Care and Service.
Reviewed Sept. 19, 2018
I went in for my four tires to be changed and a wheel alignment. When my tires were taken off, I was informed that the front struts were weak and it would cost a little over $1,300 to fix. I told them no I didn’t want it fix and since the car can’t be aligned, my old tires should be placed back on. They insisted that I had to pay for the new tires because that’s why I had gone in. A cop was called on me. The manager at Tire Plus on Silver Lake Road, MN was rude and racist. If you want to be insulted, experience price infliction and have the cops called on you, then that’s the place to go. Never again will I take my business to that store. They are wolves in sheep clothing!
Reviewed Sept. 15, 2018
If you have all day this is the place for you. 3 hours to take a screw out of a tire and give an oil change. This is the second time going here and shame on me for giving them another shot. I'll never return to this company again.
Reviewed Aug. 4, 2018
I took my car into Tires Plus to check and see why my AC was blowing warm air. They hooked it up on some machine, which I could see through the window. About two hours later they come out and tell me that my compressor exploded and needs vacuumed out because there are metal fragments throughout the system. I would need a new compressor and condenser plus their AC service. The grand total for the repair would be $2,398.60. I said there is no way I could afford that. They said they understand and sent me on my way. A friend told me it probably just needs freon and go buy an AC Pro. I bought one, followed the directions, and now my AC is ice cold for $50!! I'll never go to a Tires Plus ever again!
Reviewed July 11, 2018
I went to Tires Plus for a tire change. The first thing they comment on is how they are the number 1 Tires Plus store in Florida. After 3 hours of waiting we had to leave. What we saw when we were there were employees accepting and serving walk ins, for the same service as us. We were continually pushed to the back of their line while being assured it would be done as soon as possible. When we retrieved our key and left their excuse was they only have two tire techs working today. Too bad they didn't say that to every other customer that came after us and was served before us. Tires Plus should not exist. The company is crap and its employees are crap.
Reviewed July 5, 2018
Product was of good quality. Service was substandard at best. I bought 4 new tires and had them rotated one year ago. I recently had a flat and removed it for repair. One of the lugs were crossthreaded. As a result, the lug broke off. My car was left with only 4 on that tire/wheel. Was willing to accept that and chalk it up to bad luck. I had decided to rotate tires in the process. In doing so, multiple lugs were broken off on more than one wheel which for safety purposes left me with a repair bill that left me without enough money to return home. I was on a road trip and over 500 miles away from home. There weren't any Tires Plus locations within 100 miles from my location. I called customer service and to make a long story short I was told I would be stranded for 48 hours while they made a decision whether to assist me or not. They were the only ones to touch my wheels and tires since tires were bought new.
Clearly at fault, they left me stranded with minor children in the heat with heat index in excess of 103. Beyond the fact that they were directly responsible for break down, they showed complete disregard for the safety of the customer and their family. This is a company that clearly does not care or should not be in business when people's lives are on the line. I will never use them again and will be filing a lawsuit for repair cost and endangerment of minor children by refusal to help get a long term customer and their children back on the road in dangerous heat with warnings in place at time. I recommend staying far away from such companies.
Reviewed June 28, 2018
Have been buying tires at Tires Plus for over 25 years with no problems or complaints until now. Recently purchased 4 new tires for my truck. When paying the bill the service manager told me I was leaking power steering fluid from the steering rack and I needed the rack and ball joints replaced at a cost of $1200. Hummm? Politely told him I would have my own mechanic check it. Week or so later my own mechanic (I have used the same shop for 20 years) was doing some unrelated work on my truck. Without telling him about my experience at Tires Plus I told him to check for a power steering leak. He said it was a loose hose clamp and tightened it. (No charge.) I then asked him to recheck the rack and ball joints and he said they were fine. $1200 will buy a lot of tires from competitors of Tires Plus as I will no longer buy from them.
Reviewed June 20, 2018
Purchased tires, on my way home, discovered my glove compartment door was broken, I think Tire Plus employee opened to check ac filter and broke it. That's the reason I do all repairs myself, most of these repair shops can't be trusted! They train their people to find any problem they can with your car, to make money. Beware!!!
Reviewed June 6, 2018
I had a 2007 Toyota towed there last week to find problem why it stopped running. They called said the six coils needed replaced, after giving me a quote, I decided to fix myself. I sent truck to have it towed to my home. After replacing the coils, still didn't run, I found out someone cut an electrical wire that caused it not to run, easy fix, however the air was not working either. These people will sabotage your car. DO NOT TAKE YOUR VEHICLE HERE.
Reviewed June 4, 2018
In May of 2018 I got a flat and pulled into the first place that I found. Unfortunately it was Tires Plus. I had just put tires on my car in November of 2017 and there was less than 100 miles on them. The tire had a carpet cutting blade in it, thus ruining it. I had paid $135 per tire in November, mounted and balanced. These rip off artists charged me $167 tire, mounted and balanced. Avoid them at all costs.
Reviewed May 27, 2018
I bought 4 tires online and had them delivered to Tires Plus here in Apopka, FL. I waited 3 hours for them to install, balance, and align the new tires. Upon departure and getting onto I-4 I felt a horrible vibration in the steering wheel as well as in the seat. The alignment was also done poorly as my truck pulled violently to the right. I recommend you stay away from this company and strongly recommend you stay away from this location!
Reviewed May 8, 2018
This is a second time that I go for full synthetic oil change. Both times I find an oil dirty when I come home and check it. Of course I go back and show oil and make them change again. When they change oil second time my question is how do I make sure they put full synthetic oil!!! I ask for tire rotation and the same thing. I should have checked for tire rotation there but again I trusted and find that they did not rotate the tire at home. Before taking receipt I asked that tires been rotated? And he said yes and told me not to wait long and rotate every three months. When I look at receipt at home there is no mention of tire rotation. What?
Reviewed April 28, 2018
Well my husband need his car fix at Tires Plus in Flourtown, PA and he did have the funds. He could not get a card in his name so he asked me to help. He said they would help boost my credit. I checked on my credit report and found out I was charge more than I spent. I called tires plus and they straighten it out so when the second bill came I didn't have to pay until February but I paid 401 in January so when the February bill came in I was told to wait until April because of the large payment. When March came in I called and was told the same thing. April bill came and I paid the whole thing off with the interest that was tact on. I check my credit report to see if my credit score went up and it didn't it when down. They did give me credit for paying them off.
I would not recommend getting this credit card from First Credit. I'm going to check next month to see if they straighten this out with the credit report company. If not you would see me back on here rising hecker. Plus if you challenge them they get very unprofessional. I'm a retired military person who has worked in customer service and I never lost my temper and ride my voice to a client. Military brothers and Sisters active or non-active don't mess your credit up with this company by using them. Lesson learned please if you are reading this please don't make the same mistake by using them but if you have to please pay it off by the first bill or you would be screwed. This is my good deed for the month and day.
Reviewed April 27, 2018
Tires Plus assured me that they could aligned my Mercedes Benz E350. For 2 1/2 years they didn’t have the specifications, they were just eyeballing it. I replaced 4 tires in July of 2017. Alignment was done in October 2017 & 1st wk of April 2018. Wife complained about sliding in the rain. I checked the tires and couldn’t believe what I saw. The tires were 8 months old and worn down, no tread just metal mesh. I took the vehicle in and asked, "How can you let a customer leave the store without saying anything about the condition of the tires." They had eight months to tell her. I was sold a product that this company could not perform. This company is more concerned with profit, rather than your safety. My family was at risk.
Reviewed April 2, 2018
I got a flat and brought car into them and tried to sell me a tire for $200. I instead went to Honda and got it replaced for $120. What a bunch of ripoff artists. It's too bad that money rules the world. Everyone/Every company just tries to steal and rip us all off.
Reviewed March 20, 2018
My daughter & her husband brought their car in for 4 new tires and one snow tire for a flat repair. They were told that the tire was not repairable! My daughter called me. This tire is only six months old. I told her I would go look at the tire to see why. I’m worked for tires plus for 10 plus years. I was trained on how to repair flat tires! So I arrive at the Burnsville MN tires plus and they were just then pulling the tire apart. Am not sure why service has gotten so poor that they don’t even look inside before trying to sell a tire. The nail was in the last outer tread block but not in the side wall.
If you look inside the tire you can plainly see the nail is still on flat portion of the tread and sidewall was not touch by nail. Your plug patch’s work great for that type of hole. They said that they can’t repair the tire because that’s your rules. Like I said before I know what is acceptable and what’s not. This is how you lose customers with employees that don’t give good customer service. This store needs help myself and my adult children will bring our money to a competitor! This was not my first problem this store. In the last year we purchased a total of 14 tires and we are still in need of more but like I said we can go elsewhere!
Reviewed March 8, 2018
My husband brought his truck in with a bad driver side hub bearing. They brought out the truck after 3 hours and said they fixed it after a successful test drive and no noises. This was not true. He got down the road and heard noises. Come to find out they replaced the passenger side, not the driver side that had the issue. He went back and they said they would replace the driver side free of charge. Same deal, the car sounded good in a test drive and was all ready. Again, he got down the road and heard loud noises. He went back and turns out they gave him a bad part and never even test drove it to check for noises. At this point he wasted an entire day (over 7 hours) when he could have been at work making money instead of spending it at Tires Plus. This is absolutely unacceptable and I would NEVER recommend this store to anyone.
Reviewed March 1, 2018
What a bunch of crooks? That was my first & last visit to Tires Plus Gaithersburg MD. Went in for an oil change and they said I needed rear breaks and three new tires. My mistake. I should have gotten a second opinion before telling them to do the work. They did the work, within two weeks of putting on the new breaks they started grinding. Took the car back and now they tell me within weeks after new brake installation that I need calipers. The calipers were sticking. Ask them, "Why didn’t you tell me this before," they said they wouldn't necessarily know they were bad if they were not looking for it. Found out later they were lying through their teeth. Calipers were right in their face once you drop the tire.
Who in the world does a brake job and not inspect the calipers as well? I took my car and got two second opinions & they both said I did not need calipers. The problem was the new pads were rubbing against the rotors & that was causing the noise. They put tires on with no alignment recommendation. Didn't know I was suppose to have one. These people are big liars; you can’t trust anything that come out of their mouth. They recommend work that didn't need to be done, they half do the work that they do, they will misdiagnose your car to get the big money, they will lie about what needs to be done, they do not do quality work. Warning: they will take advantage of you not knowing. Lewis and Brandan are fast talkers, watch out for the fast talkers. They will gip you out of your money in a heartbeat. Tires Plus needs to be put out of business. The picture below is what my breaks look shortly after the new brake installation.
Reviewed Feb. 21, 2018
Went to the SR54 and Seven Springs location in New Port Richey Florida, Horrible service, they didn’t complete the repairs claiming it was a dealer issue when it was not. When I confronted the manager he said, yes they could have fixed it. Music blasting in the repair area. Didn’t call when repairs were complete. Lodged a complaint online, said if I don’t hear back from them in seven days, call back. This is a corporate vehicle so bad news travels fast. Hopefully, Someone from Element will read this and investigate why this provider cannot provide proper service.
Reviewed Feb. 20, 2018
I bought 4 new tires last year... Feb.19th 2017. They are supposed to be 60,000 miles Bridgestone tires. The 4 tires came to $938.55. I got my tires rotated every 5000 miles like they say... so I go into Tires Plus today for a tire rotate. They come out and tell me my front tires are completely bald... so bad they can't even rotate them? I said, "Ok... well I bought them from you guys about a year ago... and I've put on 30,000. So I know that they won't be in brand new cond. But not completely bald and bad..." and the "gentlemen" told me... "Yup they are crap...." but my back tires look great?? He then tells me that they won't warranty the front tires at all... but he will give me 25$ off two new front tires. Wow - thanks and he said I have to buy the same kind of crappy tires that's on there now.
Why so I have to come back in less than a year and buy new front tires again? Also my great deal the "gentlemen" gave me would still cost me just under $400. I will never step foot into a Tires Plus again... and I have been going to them for years. Just no customer service at all!!! Very rude and all about the money. Less than a year ago I buy almost $1000 in tires and they don't make it a full year and less than 30,000 miles... and they tell me... They can't warranty their own product! Wow. That's bad! Please, please, please don't waste your time and money... unless you like very very rude people.... then go to Tires Plus!
Reviewed Feb. 4, 2018
I got flat tire on freeway. I got convinced to change two new rear tires... Got the cars out less than half hour. Got home. Tires got flat again. Got towed over to different Tires Plus... Got flat again after they checked. Such a bad place and irresponsible people and doing such a lousy job on my car. Would never come back and would not recommend to use this place Tires Plus. BTW... Their tech manager Scott is so rude. They towed to Maple Grove Tires Plus. Before I pick up the car, I asked them specifically to double check on my tires and rim. They said they checked and everything look great. Now it got flat again and make wait for couple more hours before they can check. So frustrated and disappointed. And I am not talking about not having a car to move around and expenses for taking a cab to get to Tires Plus in Maple Grove.
Reviewed Feb. 1, 2018
Took my daughter's car in to get an oil change at Tires Plus on Manatee Ave in Bradenton, FL on December 12, 2017. On January 11, 2017 my daughter calls me where she is broke down on the side of the road. When I got to her and the car, I asked her to start the engine and the engine was knocking badly. She turned the car off and I immediately checked the oil and there was not a single drop of oil in her car. The engine is shot and the car is not drivable. I called Tires Plus to speak to the manager and was informed that the entire staff had been fired the week before and she was a new manager. I told her what the problem was and she said she would go to the Toyota dealership (where the car was towed to) and inspect it. She called me back and said that she took pictures and there was no oil on the undercarriage or the motor, the plug was tight and the filter was tight.
Basically she said that the problem was not their fault. I asked if she could send me copies of the pics that she took and I have yet to get them. The technician at Toyota said that there was no way that the car would burn through 5 quarts of oil in a month and that Tires Plus probably did not even put oil in it. I just purchased the car in March 2017 and now the car is trashed. I am out the money that I paid for the car and cannot get Tires Plus to pay for the damages to the engine. I WILL NEVER GO TO ANY TIRES PLUS AGAIN!!!
Reviewed Jan. 17, 2018
On Dec. 7th, as I was leaving work, my dashboard on my Mercedes said that there was "0" air in my front left tire... I knew that there was a Tires Plus up the street from where I work, and decided to pull into the Tires Plus on West Hillsborough Ave. It was almost time to close so I went into the office and spoke to a gentleman named "Will"... I told him what had happened and he had told me that there are no stalls available... there were cars in each one of them and he wouldn't be able to put my car in to check to see what was wrong...
So, I called Mercedes towing service. The woman on the phone said she would send a tow truck and have him fill my tire so I could get it checked in the morning. I had explained to her that I could not get air in my tire and needed to purchase another one, if that was the case. She insisted that it could be done but wanted my card #... to charge the fee. I told her I got free towing but she wouldn't send the towing co until I paid... Well, lo and behold, the man came and verified as I had stated that I could not have air... I needed a tire if that was the problem.
Well, at that time, came out and asked what I was going to do because it was time to close. The tow driver said he could tow me to Mercedes but the gates are all locked and I would have to leave my car outside of the dealership until morning when they opened... I didn't want to do that. So, Will suggested that I could leave it there and then see what I wanted to do in the morning. I told him I didn't live in Hillsborough but in Pinellas and needed to find someone to come up there and pick me up and bring me home. He waited till I found a ride which takes approx. 30-45 minutes to come.
I told him I found someone and they will be coming soon and for him to leave me outside the front door and he could lock up and go home... It was getting late and he was closed already but he stated that he could not go home and go to sleep knowing that he left me outside the office doors in that area. He was going to stay with me inside until my ride came and picked me up... He was wonderful. I couldn't believe that in this day and age, someone would do that. It wasn't till 7:45 pm, till my ride came. I told him to please check the price of a new tire for me and I would check with Mercedes as well. He assured me that he would and not to worry about a thing. The car was ok and inside.
The next day, the manager was there when I called and I asked him when he could get a tire for me and he said that he would order it right then and there if I wanted him to... It was set... I was very grateful for Will to work with me and the manager. They called me when my car had its new tire, and one of the associates from my company drove me there to pick up my car. THANK YOU FOR HIRING A VERY THOUGHTFUL GENTLEMAN!! It's so worry-free to know that there are still considerate and caring people in this world, and I thank you for hiring them... It makes a world of difference when someone is so concerned and is there to help. Thank you Will!! You were amazing!
Reviewed Dec. 27, 2017
I have bought tires in late summer, they needed pumping up about every six weeks, once the cold weather hit about every ten days, I called and took the car in. I asked them to check tires because they keep going low, that was 12/26 about 11:30, am, I never heard back. I called them about 5:30 and was put on hold, then told they could not find any leaks, I said this is my wife car and needs to be dependable, he said, "Leave it overnight." they will look it over tomorrow.
I called them about 11:30 the next day and the guy said, "Can't find any leaks." I said, "Is that all," he said, "Sorry that's all," I said, "I will be over after work." When I got there the car was in the parking lot, the guy never said anything. I had to talk to him, he said, "Well the only thing we could try would be take off tires and reset them," I said, "Why didn't you suggest that when I called," he said, "That was not on the paperwork." I will never go back and will tell all my friends not to go there, I was not charged and did not get a receipt.
Reviewed Dec. 6, 2017
Store #676969 1376 Sw Saint Lucie West Blvd - Port Saint Lucie, FL 34986. On May 7, 2014, we brought in our 1992 Toyota Corolla to store #676969 for the replacement of a timing belt. This work never took place. It is with much regret that I am having to draft this letter of complaint. On May 7, 2014, I brought in our 1992 Toyota Corolla for some work. The work included was the replacement of a timing belt, and water pump. The work was performed at your store location, with the address of 1376 SW Saint Lucie West Blvd., Port St. Lucie, FL 34986-2109.
A little more than 3 years later, on September 7, 2017, less than 50,000 miles later, the timing belt went out on this vehicle again! Upon closer examination, our new mechanic confirmed to us that the timing belt had never been replaced. He confirmed with us that these were all original parts!! Needless to say, we were infuriated... Feeling that we had been "ripped off"! We were charged for work that never took place!! Timing belts, on this particular model, typically should last 80 to 100,000 miles. This wasn't the case, because it was the original timing belt. We submitted video of the belt but they declined the claim. About every part they changed to the car felt apart before the time. I want to clarify that when we took the car for the first time to Tires Plus in 2012, the car has less than 20K miles. This car was and still is in a great shape.
Reviewed Dec. 5, 2017
A very poor and unprofessional experience with this locations manager in Spring Hill Florida. The manager here has a very bad and cocky attitude towards most anyone that attempts to explain their issues even politely, especially after I have already paid for the issue to be fixed and still it is not fixed. He tries pushing the blame onto anything else that he can to avoid admitting his ignorance, not at all cool or acceptable. Another issue is I had warranty work done on my car, warranty co. is paying the bill except my deductible, which I paid immediately. Yet my car was still not released back to me 'until the warranty co. paid', what? I had to go and rent a car after mine was completely finished because of this.
Now what if the warranty co. mails the payment to the repair shop? Then I must wait approx. 10 days to get my car back, yep. Again, not at all cool. This manager is by far a cocky and unprofessional person that needs to go and take some classes on how to professionally treat people, very sad but very true. I am pleased to say I am dealing with a different location now 'because the workers/Teams' are great there as well as elsewhere but not this manager guy in Spring Hill location, no more and no thanks. We will also be spreading the word throughout this area, let's see how long it takes for this company to realize this manager must go?
Reviewed Nov. 6, 2017
Store #244307 St Joseph, MO: Made an appointment on 11/4/2017 for the following day to have brakes checked due to squeakiness. Steve gave me an estimate with current promotion discount and also a special on complete vehicle inspection. Upon the inspection results, Steve said my front brake pads were good as new however my back pads were still good but worn a bit. Said probably could wait till next spring. It was so refreshing to have such an honest opinion that I could have walked away with a mere $9.99 inspection. However since I had done some other winterizing and am responsible for transporting children daily asked that the back pads be replaced. Before replacing the pads was given exact amount of cost. Steve was so very friendly, polite and upfront about the repairs. I would highly recommend this establishment and will certainly be a returning customer. Customer service does matter. Thank you.
Reviewed Sept. 30, 2017
After spending big dollars on 4 new tires a few months ago I go in to have one of my tires checked for a slow air leak and the guys ask me if I can leave it! Another thing while waiting for 10-15 minutes to talk to one of them the other guy takes phone call after phone call while we all waited! I will never buy from this company again. I suggest everyone do the same. This was in the Tyrone mall area in St. Petersburg.
Reviewed Sept. 29, 2017
For several years I have visited the same Tires Plus with no issues. However, on this particular day, unfortunately the management had changed and the service was awful. I needed to get a tire repaired and they could not find my tire key lock. Being they were the only ones that service my tires I knew they had lost it on a previous visit and this is what I told the manager Jason. He said he would check the last service I had which was a left tire repair. Jason said, "I will check to see if the left tire we repaired is still in place." Instead he came back with a receipt from my glove compartment which meant he had to sample through my glove box without my permission. The receipt had an oil change on it and tire rotation. But I didn't remember having a rotation and there was no charge. But Jason said I should go to my dealership because they lost the tire key.
So I get in my car and call the dealership and head that way. When I called they reminded me that they did not rotate the tires because of the low mileage on the car. Then I remembered so I called Jason back and let him know there was no tire rotation and I asked him did he check the left tire to see it had not been moved and he said yes. I was baffled by this. He knew there was no rotation because the tire they fixed was still in place but he sent me to the dealer anyway. He then told me to turn around and come back because my dealer should not have put tire rotation on the receipt if they didn't do it. He said he would break the tire lock and fix the tire, which wouldn't help me because I still have 3 tires I can't change if anything happens but I take the car back anyway.
They take the car and 30 mins later they come back and say they can't fix the tire and have to order a part. So I have spent 3 and a half hours and my tire is still not repaired. At this point I tell them to put air in the tire and I have to go to work. So I call the corporate office to make a complaint. They said area manager would call in 48 hours. Didn't hear back. Called in to follow up and they said the store manager Jason said he offered to replace parts and I opted to go to dealer. Untrue. So they escalated to regional manager with another 48 hour turn around. Still no response.
Reviewed Aug. 7, 2017
I took my car to Tires Plus on 119th to get a tune up. Drove it for a couple days and it stopped on me. I called then, Nate ** said, "Oh ok. Can you get it to us?" They towed. The sensor head was broke. Carl saw it. Didn't say anything. So I took it somewhere else and they find the problem. "So we're not touching it. It came to us this way." So I called Tires Plus back. Had them to tow it again. Now the end results is they not going to fix what should have been told to me when they had my car my axle. Don't take your car to tires plus on 359 highway or 119th. They untrained mechanics.
Reviewed July 17, 2017
Went there on Sunday morning because brakes were squeezing. The young guy on duty said "No problem. We will check it out for." Came back shortly thereafter. Said I need a ride because it had a pin in it and front & back brakes. The total cost was $563. Didn't feel comfortable so I said, "couldn't do that today." They said no problem so they put my vehicle back together and on my way there discovered a crack in information panel on dashboard. I called them immediately and advised this crack wasn't there when I brought vehicle in. So After getting tire repaired, I went back to show Blake and he responded, "It's definitely a crack. Nothing more." Ask for manager's name and he gave me Randy **. My advice make sure you check your vehicle because they will damage your vehicle!
Reviewed July 10, 2017
Here's my story: I went to Tire Plus for a simple "tire balance" but apparently according to the manager and his "years of experience" I had to buy new tires in order for them to even fix the one that needs a balance. I went there asking for a specific service on a specific tire, nothing more. I don't understand how hard is to just get my order, do the simple job, get my payment and off I go. But noooo no no Sir "We can't just fix your ONE unbalanced tire. Your other 3 tires aren't good," that's basically what the manager told me very rudely and quickly boiling.
Let me put it like this: Is like you go to the barber shop asking for a cut to make you look good but the barber quickly deny service because first you need a nose job, cheek's implants and Botox. Avoid at all cost. This place is definitely operating on a upsell type of business. They just want to find everything that's wrong and sell you their stuff. So I still left with my "bad tires." They didn't gained me as a future customer and didn't make money on a simple and quick service. Bad Business 101...
Reviewed July 7, 2017
I received a quote of $975.00 to fix the front end of my Jeep. I took it to another shop and found out it was not what they said and the repairs were $500 to fix. Shame on you. I wish I would have not bought my tires from you.
Reviewed July 6, 2017
When I had my wife's car in for an oil change last week, it was returned with parts missing, along with other issues. The engine cover was removed - WHY??? The rubber hold down part was taken off/fell off. The desk guy said they would replace it if "I" could find one. They did not do the other service I wanted. They said her car needed $1,700+ of other services which I don't need. I had this happen in Sebring about 20 years ago. I guess Orange City store is just as bad.
Reviewed May 10, 2017
Fuzion tires 205/65r15 9414 Have these on car. They vibrate my whole car. I replaced one. It stopped now. The others started. They are in good tread. I am really sick. I think they should be made to replace these tires. I am 67 and it is bad. You can't trust the tires.
Reviewed April 5, 2017
I have been taking my cars to the East Lake Tires Plus for all my tire purchases and auto repairs since I moved to this area in 2012. I own two "older" cars, a 2001 Toyota Sienna van and a 2004 Honda Accord. Have always received excellent customer service and great deals. I recently had a problem with my Honda's steering, which ended up needing a major repair. The initial repair did not fix the problem. Long story short, after several return trips to the shop, my car is doing great. These return trips required troubleshooting as well as other parts which needed to be replaced.
Instead of giving up or placing blame on me... they persevered until the problem was fixed. I was not charged another penny after the initial repair. Steve and Coach are always accommodating, friendly, and professional. In the world that we live in today, I truly appreciate the way in which they run the business. I have observed them whenever I go in, and it is clear that they have quite a strong and trusted team. P.S. Ricky is great as well!
Reviewed March 31, 2017
I took my wife’s car in for an oil change. After returning home I noticed the check engine light was on. The error code given was 1-1-1-1, which has to do with the oil flow. I call and spoke with the customer service person and the company would not take responsibility. The customer service person suggested I get a diagnostics done which would cost $99.00 plus tax. Plus, cost of any repairs. If I expressed my fury here it would probably hurt your ears and eyes. Not only this. Before checking out, the cashier told me of some suggested replacing a part that had already been replace the week before. Lying, cheating, without scruples jerks.
Reviewed March 30, 2017
Brought in a high mileage GMC Sonoma. 5 times in the shop. Each time, telling me to change wrong parts. While two of the parts did have issues... The Pitman arm doesn't affect alignment. They couldn't get lug nuts off... cuz they have greaselectricity on them. Then... told that the water pump was leaky. It was the radiator. Next location. Aligned with or complaining. But did such a horrible job. The tires ground and are now cupped. The next location says, "We can't guarantee this." The starting gear is sloppy. Which has nothing to do with alignment. Other shop validated that for me. The guys are just out to get your money. No interest in actually fixing anything. Go anywhere else. You will be glad you did.
Reviewed March 22, 2017
I carry my car for oil change with point check include hose all fluids. After I was told I needed a gasket so I made appt to come back Sunday@8:00 for 2hour service. Wish less til 12:45pm as the day went forward my car was riding rough so I thinking the car is ok. So All of a sudden the car cut off so I crank it back up so I driving & it start smoking & so I made it home & call Tires Plus cause there was nothing wrong with my car before so they came & tow it in the next day & say ain't nothing they can do cause??? Is wrong so I like, "Ain't nothing was wrong til I came here." So they say, "We not going to charge you for towing your car but we can't fix it." I mad as hell by now. My work transportation is ** up. I trying to stay calm & it was working when I bought it here. What the ** am I to do. Did a lot of calling everybody say for the car to be running hot they had to leave a hose lose. I want some justice about my car.
Reviewed March 16, 2017
My rating is really less than one star. My teenage daughter hit another curb and damaged another tire! She took the car to the Tires Plus Palm Harbor location for a new tire as we have done in the past. Dale, the service advisor, called me to say she also bent the front right strut and the left control arm. All repairs combined would be $1150. I told him to hold off. I wanted to check with her dad.
We decided to get a 2nd opinion from our neighborhood independent garage. They quoted me $890 on the phone so I said I would bring it to him. When I called Dale back at Tires Plus he said he already put new tire on. I said, "I didn't give approval so take it off," and we went to get the car. He charged $22 for inspecting the vehicle. After inspection by my local garage they found no damage at all. Only $200 for new tire and alignment.
I do believe what they are doing is illegal. I can't prove it because I didn't get the quote in writing. It is also highly unethical and immoral. It created a huge fight between my daughter and I during an already tough time for us. And I almost lost more money thinking about canceling her next out-of-town sport competition. I guess Dale doesn't have kids or a conscience because he surely doesn't understand that his actions impact other people not only financially. And of course, he is a common thief.
Reviewed March 11, 2017
I needed to front run flat tires for my Mini Cooper. Checked online, and found a deal with TiresPlus. Filled out the form, got a price confirmation, made $100 down payment. When I arrived at the shop, I have been told that they have received different tires, and that the ones I had ordered are not being made anymore. Anyway, I had to pay much more than was agreed in writing. So, people, please avoid this company as they are dishonest.
Reviewed March 4, 2017
Furious!!! Bought over 5 sets of tires from Tires Plus & recommended many times. For my daughters truck we specified and were told we had 10-ply, e rated tires. We explained that she would be moving away to college & towing a horse trailer. We were very specific as to what we wanted. We chose Tires Plus because we have bought tires from them before, they promised they ordered exactly what we wanted, they had locations in south Georgia should she need service and tire rotation. They lied & cheated us. They put 2-ply, c rated tires on her truck - better than standard but a far cry from what we ordered, what we were promised, and what we agreed on. After years of loyalty, I promise you that everyone I know & meet will know how crooked they are!
Reviewed March 2, 2017
I have been a customer of Tires Plus for more than 7 years. I brought my car at the Tires Plus located on 2673 SW Edgarce Street, Port St. Lucie, FL 34953. Store # 328386. I asked the Service Advisor: ** to do a oil change and a complete diagnostic on my car. In the dashboard, I had two lights on it; my Service Engine Soon light is on with (Color Yellow) and my airbag light is on (Color Red). I brought the car to Tires plus and took the other car from them. I received a phone call from the service advisor: 28 ** stated that my car needs service for $ 2,761.25. I answered him that I am not ready to spend that kind of money right now; I only need the oil change and the complete diagnostic of my car.
My spouse and I drove at Tires plus to pick up the BMW, when I checked the car; I had three other lights on in my car: "BRAKE LIGHT ON IN RED." This means that Parking brake/Chassis control system/Dynamic Brake Control/Brake fluid have been damaged while they were doing the OIL CHANGE AND THE COMPLETE DIAGNOSTIC. The service advisor told me that I need to change these parts ASAP and I did change my brake, rotor, and sensor a couple months ago.
"FLAT TIRE MONITOR PRESSURE LIGHT IS ON IN YELLOW". I went to several places to check my tires pressure, they have checked each tire one by one. They could not find the reason why the flat tire monitor pressure light is on. THE DYNAMIC STABILITY CONTROL DSC LIGHT IS ON. I spoke with the service advisor: ** and I told him that I did NOT HAVE these lights on in my car. He preferred having an altercation with me by saying that he is going to call police for me. I was very disappointed and I would not come back in tires plus anymore.