Tires Plus Reviews

Today when I was there for oil change I just wanted to see what it would cost me to have shocks/struts replaced on my Dodge Ram... Estimate was $1111.20 ($707.96 Parts and $352.50 Labor). So I went to advance and got the price of the same parts they are using. Their price for Monroe Quick Strut is $242.99 a piece so that's $488.98. Advance price is $155.99 without promo code. With promo code the price is $109.19 a total of $218.38. That a 270.60 price difference. Their price on the rear shocks is 110.99 x 2=221.98. Advance price 56.99 x2=113.98. With promo code the price is 73.98 for both. A difference of 148.00. So buying the items myself I can save ($707.96-$292.36) $415.60.

These people are great for tires, but I would not have them work on any of my vehicles other than changing fluid and rotating tires!!! If you have hundreds of dollars to just throw away then by all means take your vehicle to them for work.

I just had the AC serviced a month before. It was blowing cold air right up until I turned off the ignition and handed them my keys. There was nothing wrong with the blower before they touched my car. This was the second incident. I took my husband's car for tires the week before. They were having a buy 3 get one free tire sale. Before even looking at my car, the guy at the desk said, "We don't have ones for your car on sale." So I purchased 4 new tires from them for $280. Then he tells me my rear brakes are leaking fluid and need to be replaced for $320. I didn't believe him and declined (they are fine). Then he tried to pressure me into applying for their store credit card to get the breaks done. I still declined. They need to be investigated. In the two hours I sat there waiting for my car, every time a woman came in, they gave her the "I found something else wrong with your car" speech. Now I have to pay to repair my air conditioner.

I was speechless. I'm not a mechanic but I'm not stupid. And being on a fixed income I don't have the luxury of throwing money away to get things replaced that don't need to be. I'm disgusted at how dishonest the mechanic was and whenever I hear someone mention having car trouble I immediately tell them NOT to take it to Tires Plus and tell my experience. I'm a firm believer in treating people how you'd want to be treated. I'm sure this mechanic would not appreciate hearing his wife or daughter got taken advantage of by a dishonest mechanic. His reaction once I told him the battery was practically new and under warranty, told me he knew exactly what he was doing. Such a shame.

I took everything apart to see if I could find the problem, only to find they only serviced one side and damaged my drum on the side they did work on, but charged me for both. I took my truck to a different location off Southside and talked to the manager Travis who agreed to fix what was not done the first time, free off charge. He also quoted me a price of $680 to fix some other stuff which was way high even though he claimed it was discounted. I check the price on some of the parts and a new drum costed $40 at NAPA and he was trying to charge me $104 before labor for the same part.

Anyhow, I let the other shop work on it and rejected their advice to take it back to the original shop that worked on it the first time. In fact I made it very clear, I did not want my truck near that shop. Well I got my truck back which still has a brake problem but I am guessing they did not see the GPS under the dash. It shows they took my truck to the shop I did not want it taken to and lied about it to me. These people are lying and charging people for work they did not do, all the while charging them for it.

When he asked me for my social security number I told him that I did not want to apply for credit. He assured me that he was only doing a research for my existing account. He then handed me the phone so I could be identified by credit card company. Nor did the representative asked if I wanted to apply for credit. I stated who I was and handed the phone back to the sales rep. A few minutes later he said that he could not locate my account. Three days later I received a letter from Credit First stating that my application for credit with Tires Plus credit was denied. When I contacted Tires Plus I was told that it was a standardized letter and that it didn't mean anything but he would look into it.

At this time I also told him about my seatbelt alarm not working even though it was working when I brought it in and that the acceleration halting whenever I press the gas. I brought it in the next day to be looked at, hours later my alarm still does work. I was told since it's under warranty to go to the dealer. And the issue I had with the accelerator because I put gas in the car will not be going back. I should have gone to the dealer in the first place.

For me once shame on me. I recently took my car in because the air wasn't blowing cold and there was a ticking in my engine. Terrence worked on my car and said the ticking was because I had low oil. The air ended up being $450.00 and they never put oil in the car. My hood doesn't stay open now and the car just over heated and leaked coolant all over the engine. Really a day after they fix my car. Well shame on you for taking advantage of an under paid teacher and all the other hard working American. SHAME ON YOU!

The two customer service reps at the front were very nice and helped us quickly. We waited about twenty minutes or so for them to do a pressure test on the radiator and to look at our car. We were told what needed to be fixed and I almost vomited when we were told that the hose that needed to be replaced was going to cost us over $167.00. Really?? For a rubber hose?? But I know I could not fix the issue myself nor could my spouse. So what else were we to do??

So the bottom line was $302.00 between parts and labor. They said they could do it today so with a sick feeling we did give them the ok. We walked outside to discuss the issue and to look the part up online. We did see some hoses, but they were all priced for around $40.00 from Walmart and the like. There was no way the part we were having replaced by Tires Plus and what was online could be the same. The price was so different.

Now I'm not a stupid person I know there is a markup on these parts, but I could not believe they would charge us so much more. So we went back inside and sat and waited. I thought they were working on our car and that it was extensive as we ended up waiting for over an hr. But color me surprised when a delivery man from O'Reilly Auto Parts showed up and gave the guy out in the garage the part and he walked over to my car to start working on it again.

The delivery guy was standing at the front counter talking to the customer service guy and we overheard him say "I don't know where they get these prices, I mean I know they have to mark it up, but it's just a little piece of hose." We waited for about another 15-20 minutes and then our car was done. We paid the bill and left. Looking at the receipt in the car we were charged $77 for labor. This price leads me to believe that we were charged extra labor time because they did not have the part on hand and had to wait for it. Why is that our cost? They didn't even give us any indication that we had to wait for the part.

On top of that because the part number they used was on the receipt I looked up the part with that number and color me shocked when I found out that it was the part we were looking at earlier for $40. Wow!! I will never do business here again and I will let everyone I know not to do it either. I will continue to post this issue as many places as I can. I tried to put it on their Facebook page but they would not post it - surprise, surprise. If I can save someone from getting ** like we did then I will feel better.

The shop manager calls me saying I need a new belt and I said no, idc put the old belt back on. He said he wouldn't feel comfortable and I told him my wallet doesn't feel comfortable paying that so I got him to give it to me half price but still was more then I intended. Here we are 5 days later and all of a sudden when I put it in park, it bogs down so far it almost shuts off. So I take it back AND WITHOUT EVEN LOOKING AT IT the guy said "yeah that's not the balancer." Tech wasn't there that day, had to wait til the next.

Next day - apparently it's some magical air valve that's broken but doesn't know coz the other tech who deals with that isn't there, meanwhile I told him that's wrong coz the mass air flow sensor determines blah blah, and he said "Oh... well there another one." I called corporate complaining and cussing about it. She claimed that it would get sent straight to the top people but who knows. All I know is they are full of crap and I'll never go there again.

When I called to ask if they could fix it, they rudely told me I'd have to wait in line. I asked if they would kindly put the spare on so I could make my appointments. They said wait in line. I said thanks for nothing and called another garage. He took me right in, fixed the tire in 15 minutes and told me that, in fact, the bead had never been resealed. The problem was a screw lodged in the center of the tire. "You can't miss it," he said. Tires plus had missed it because they never even looked at the tire. Stay away from these guys!

After a while they tried to sell me things that they said was needed but when I asked why do I have to replace my catalytic converter and oxygen sensors they could not explain to me. I knew the check engine light was on but it cannot need converter and oxygen sensors. Also from my research it one or the other then they told me it needed a tune up also. In all they recommended over $2000 on my 2001 Camry but yet I just changed plugs and wires less than 3 months ago. Do they look at things or guess it and tell unsuspected customers. I will not go back because of the fact that they over recommend and don't know anything about cars.

I was told I needed a "coil" as in 1. Plus a new spark plug and wire. My vehicle has a coil pack containing all 6 coils. A part that retails for less than $75. Upon checking the placement of said coil pack. I fugure it will take about a half hour to replace, and this I CAN do in the hotel parking lot. Sure glad I did not bite on the biggest rip-off they had set me up for. NEVER, for ANY reason go to a Tires Plus store. I will NEVER make that mistake again.

Granted, yes I've been there several times for the same thing. Mind you this is where we come for service. I refuse to talk to him because of ignorance. So I went outside and the young man named T- with locks began to put air in my tire. The pressure was 20. That was low. He said that he put 40 instead. Mr. Ernest asked T what was the number and he informed him. T-with locks continued. At that time I asked Ernest who was the manager because at that time I didn't know. He said he was. All of a sudden he called me a (**) and a ** and repeated that language over and over again. Saying that I always come in here complaining. I was shark. Something has to be done... Poor Service. More so hurt... I've never had a man to curse me ever like that. Much More...

Oh, by the way, I needed my brake fluid cleaned out for $64.99; Fuel System Cleaning $74.99; Brakes Service (Front) $129.99; Rear Drum Brakes $24.99.. and... get ready... WIPER BLADES for $19.98. I got the calls while I was at work and each time and I did not want to blow up but, when I explained that all I wanted was for them to FIX THE ORIGINAL problem, which was to make good on the repairs that I had originally paid for. The man on the phone reminded me that I had a Tires Plus credit card so they would easily put the charges on it (how convenient). He also said that I would have to pay double or higher costs if I took my car elsewhere. I am embarrassed to admit it but, I caved in and I am now out another $350 on top of the $1,000. I will NEVER return to Tires Plus in any city or state!!! Rip Offs!!! Consumers beware of this place!

The lady then showed up in the counter. She went straight to another customer; even the guy assistant is available. There was only one customer, and she was soon done, then wondered about the counter area leisurely, and ignored me, till I asked if she was the manager. Here is the conversation I had with her: Me: Your assistance got me applied a Tire Plus credit card, and said there will be 10% discount with the card, but I did not see that. The lady looked around, then said: You did get $10 off the alignment. Me: That is the alignment discount certificate from your shop, different from the credit card discount. The lady: You can not get both. Me: They are completely different things. The guy had the alignment discount certificate in hands, still said there would be 10% discount with Tire Plus credit card payment, and he has already applied the 10% to my bill. But the 10% discount did not shown. The lady: I know, but. Knowing she will keep making stories from there, I said bye and left. It is very obvious that is not a trustworthy place. Don't go there!

Really not knowing, I felt I had no choice since it was Friday, everything else was closed and I travel for work every Monday so I needed it fixed. I asked how much it would cost, and they were so nice to tell me (yeah right) they would give me $100 off due to the Black Friday deal. So $915 later I truly feel I was taken advantage of. I had talked to the dealer, and another friend and they said they never heard of such a thing that only "pairs" are worked on. I was completely ripped off and was told I needed work that really was not needed. I will make sure this is plastered all over social media and hopefully consumers READ before they decide to go to Tires Plus for repairs.

I missed paying home payment because of those guys. Now I'm scrambling to keep a roof over my head. The manager is a horrible leader. Customer service is even more deplorable. I got there this morning when they opened. I gave them my keys and waited for 3 hours. When I finally asked for an ETC, I saw that my car was still in the lot. They cited that they hadn't t even order the part. I had to come back and wait another 4 hours. The problem is still not fixed. Damn. They bled the hell out of me. Worst experience ever. Rating: No Stars. I'm going to report them to the BBB for false advertisement. :(

I guess I was just expecting a little better customer services since I had purchased my all 4 of my tires from them. Instead I felt like I got the brush off. I think it would be helpful on the Tires Plus pamphlet that they list all of the Tires Plus locations, phone numbers, hours of operations and what services they provide. I think it would be extremely helpful if the store person could look up the other locations or make a call to help get you services if they are too busy or provide some better options.

My suspicion now is that they would be selling these perfectly good tires to a used tire store or some other secondary market. I have since talked to a friend who recently sold his tire business and he said he has never heard that there is an age limit on tires and commented, "What do all the people with antique cars do if this is the case". The Good Year store would have repaired the tire if they had time. I feel I was coerced into buying tires I did not need. I don't have any photos of the old tires as they are now in the possession of Tires Plus.

Apparently Tires Plus says no they didn't pull any tire to check brakes, says they could see front looking in the hub. Interesting I thank God nobody was injured as my wheel crossed two lanes of traffic resting in ditch other side of road, also Thank God I was able to control car to shoulder as it was sparks like grinder wheel. No call backs from Tires Plus manager who said he'll take care of us. His insurance co Auto owners says nothing they did wrong. Now as I share my experience hearing from many others of similar.

My truck was torn apart and they would tell me if I didn't buy the extra part, they wouldn't finish the job because they needed to be able to stand behind their work. I understand that logic, but when you burst the brake line next to the other line yourself and then charge me, that is not acceptable. Long story short, they kept my truck five business days. The final bill ended up at $1,260. I contacted their corporate office two months ago and have never heard anything back.

After I paid and left, I grabbed my steering wheel and it felt oily. I looked at my hands and they were black. My steering wheel was covered in grease. Luckily, I had napkins in my car to wipe it down. I started my car and left, but I had to turn around and go back 30 seconds after because my car was now making a rubbing sound. When I got back to the store, the manager pulled stickers off my tires and said that was the problem. He took it for a drive and said he "didn’t hear anything". I heard the noise again on my way home. I will be taking my car to NTB tomorrow for the alignment and to check the rubbing. I will never ever go to Tires Plus for anything again and will warn everyone I know not to go there either. Horrible!

Bonner's good but pricey. Now back to National Tire. They did the job that Tires Plus was prepaid to do and the car drives great. Better yet, National Tire said, "No charge. Just come back." I know that these chains are ran by different managers and that must be what influences the quality of the service. The employees at National Tire just plain appeared to want to do a good job and that is probably because of the management. Regardless, no Tires Plus will ever receive my business again.

All those areas were checked off as okay, not needing replacement or concern. The vibration was still there. I took my car to another auto shop to find out that the U-Joints needed to be replaced. There was at least a quarter of an inch movement in the drive shaft. Did they even check my car? What if something was to happen and someone got hurt?

Tires Plus says they will not make good on their poor tires and that the warranty only covers these if rotated every 5,000 miles. This information was neither shared with us upon purchase nor was it in a signed agreement or in writing. The $800 spent on these four new tires 20,000 miles ago is a waste.

In Oct. of 2009, car again was having the same problem. I took car to another mechanic who replaced clutch again for $778.63. Unfortunately the old parts were not saved, but the new garage said, the old parts were of bad quality. I informed Tires Plus that I wanted some money back, but they needed the old parts, so now I am hoping you can help me. My new clutch is working fine now, so I am hoping Tires Plus will be held responsible. I spent $1893.08 and feel I deserve at least the amount I paid to the second garage, but I also think Tires Plus should pay me back the whole amount. Thank you.

Tires Plus says this happens to many Ford trucks and even offered to read a technical bulletin to me over the phone. Problem was, when he read it to me they had already started working on the truck. It had to be towed to Ford becasue , I was told, it takes a special tool, that only Ford has, to remove the plug. I can't tell whether it is Ford's problem or Tires Plus. I do beleive they were careless in their work but how do you prove it?

On 9/13/2007 (617 miles later),my daughter was involved in a little "fender bender" as she was unable to hard stop her car on Longfellow Blvd there at the Southeastern Univ. campus in Lakeland. By providence I happened to be on the way north to Sanford, so I decided to stop by and have the vehicle checked out as my daughter was relunctant to drive the car due to the faulty brake incident. I noticed upon testing the brakes that they felt spongie, so I took it to Michael Holley Chevrolet around the corner from Southeastern. It was pointed out by the tech that both hub screws were missing on one side, and that on the other side they were stripped which indicated that someone had attmepted to remove the other hub but had not done so.

According the the tech and the invoice remarks, The brakes hadn't been cleaned in at least several thousand miles and they were definitely in need of adjustment. However, if these brakes had been adjusted properly at Tires Plus, according to the tech, then they wouldn't be in need of service again for 10-15 thousand miles. I paid another $70 to the dealership to have the brakes properly cleaned & adjusted at that time, then proceded to the body shop for an estimate of the damages.

i kept doi my routine oil changes every 3,000 miles or 3 months. then i start to hear a ticking noise and i think my oil is low so i check it and it is so i put a little bit of oil in it. then it just kept doing it so i ask what it could be to a auto tech teacher of mine he says either your low on oil (which i wasnt) or you have a rod knock so just my luck its a rod knock so my cars pretty much shot so i will never buy a saturn again their junk!!!

On the following Wed., Jan. 17, my check oil light came on. Upon arriving home from work (which is a 40 mile trip one-way), I checked my oil and only saw dark residue on my dipstick. When I cleaned it off and checked again, there was no oil on the dipstick, except for a thin strip along the bottom. I called the Tires Plus and informed them of my situation to which they requested that I bring my car in. When I walked in the door, my keys were taken, no questions asked, and oil was added to my car. I was told that they had changed my oil, but that they hadn't put the full amount in.

That following Saturday, I took my car back and spoke with the manager, Matt, requesting that he pay to have my engine looked at by a Honda mechanic to assess any damage that might have been caused by the oversight. At first Matt was very reluctant and would not agree to have another mechanic look at my engine, but finally agreed to cover the cost.

On Wednesday, Jan. 24, a Honda mechanic performed a one-hour diagnostic on my engine and confirmed that there is a rod that is causing a knocking in my engine and that the only way to fix it is to replace the entire engine. He stated that there were no visible leaks and no oil on my engine during his inspection. He also stated that my oil was low again due to the engine burning it as the car is used. I have an estimate from the Honda mechanic outlining the cost to replace the engine in my car.

I also have a written statement from him verifying that there was no pre-existing leak causing me to lose oil, which is the claim of Matt. I have statements from every previous oil change performed on this car to prove a regular and proper upkeep. When told of the results of the diagnostic, Matt denied any responsibility. We asked for his supervisor's name and he told us that there wasn't one and that it would be futile for us to contact the corporate office.

In addition to the oil change being mishandled, my car now severly pulls to the right, which makes me question the alignment that was performed. I am having a mechanic also look at the alignment of my tires and the printout I received from Tires Plus to determine if this was handled properly as well.

Matt is being very uncooperative in helping us deal with this situation and has denied any responsibility for the damages to my car. I am incredibly unsatisfactory with the service that I have recieved at this particular Tires Plus and am reporting them to the local Better Business Bureau.

On friday the 18th the customer called me and asked if his tires were in? I told him they were indead in and was expecting him in the next morning as planned. He than stated that he was not coming in and to cancel the order. so I simply asked him why? His response was (Well I would tell you but it's really none of your G-- Damned Buisness!!!!

I resonded by saying that it was my buisness as I had ordered the tires from an outside vendor and that there would be freight charges and a restocking fee to return them. I then acked the customer if he would be paying for these charges??
He resonded by saying just cancel the order a------!!!

I responded by asking (Really---Who's the a-------- here me or you?

Leass than two weeks later I was fired from Tires Plus after nine Years of loyal service for using improper language with a customer. No write ups, no suspendtion, no warning.

I had done nothing to provoke this customer only what he had requested that I do. After all the thousands of customers I have helped kept and cared for I lost Nine Years of hard work for this one customer.

I dove the car from the 28th to the wensday 112?5 when I started smelling alot of gas fumes, I looked under the car and saw gas leaking from the top of my gas tank and called tires plus they told me to bring the car in although that paticular day they had no one to fix the problem with my car until thursday so in good faith I brought back the vehichile that night and dropped it off ,now it was fuming since I picked it up and it just got worse and worse and when I put a half tank of gas in it started leaking bad and that is when I knew it was a dangerouse situation. In good faith I left the car to be fixed by tires plus ,it took them until the 4th to fix my car.

Becuase I had to arrange a ride I could not pick it up until Saturday morning. The car seemed to be fixed and on 117?5 it stalled out on the corner of kennedy and henderson in Tampa when I looked under neith my car gas was leaking out everywhere and the car would not run.I called the manager chuck and consumer affaiirs though their company.When I talked to chuck after talking to consumer affairs I wanted a full refund for having to send my car back to them once agian because they improperly put it together.In my conversation with chuck he said that he would erase all of it and I took that as him letting me know that he was refunding my money.

When I picked my car up they dinied my refund and told me to call consumer affairs again in the morning and talk to chuck once more to see if he will do anything about it and good luck...Never the less my car had no gas leak to begin with and the repaire job for 1060.00 should have been done right the first time.

I authorized them to make the repairs, and returned to pick up my car at 5:30pm. I paid $414.24 for the repairs. One hour after leaving the shop, my car jerked and the check engine light came back on. I returned to the shop the following Saturday (8/27/2005) and told them about my problem. After checking the car out, they said it was my ECG hose and was not related to my previous problem. They said they fixed it with no charge to me. The next day my check engine light came back on. The car has continued to jerk since the first repair date. I have also noticed that my brakes are continuing to make the grinding noise Tires Plus so-called repaired. I work 12 hour days and do not have time to keep taking my car back. I think if you pay a car shop $414.24 to repair a problem, the problem should be resolved. I believe that the only thing those service men did was make my check engine light go off.

I know that that is not worth $414.24. If they could not properly repair my car(or just didn't want to), they could have said so and I would have taken it somewhere that wanted to make the repairs. I believe that is only fair that I be refunded the $414.24 minus the price of my oil change (if they even did that), so that I can take my car to a reputable shop to be repaired. I have the invoice from the first service date if you have any questions. I know that some time has passed between when I had my car serviced and now, but I first contacted the Better Business Bureau and got no response. A friend suggested I try consumer affairs. I think the only solution to this is to have another mechanic look at my car to prove that the services were not rendered.

Now i went back there two times and they basically just took them off and re-balanced them, and i still had the same problem, they made no notion like they would replace them etc.

So the third time i went back i talked to the manager, and he actually told me to go to firestone( the brand name of the tire's) and pay for a diagnostic and come back and if they are faulty they would replace them, they also tried to tell me something is wrong with my car, like i am going to let them WORK on my car,.. YA RIGHT BUDDY.So i am like wierdo, i bought them from you not firestone, why should i drive to firestone and pay them to diagnose my tires that is your responsiblity.

What i learnt is never buy tires from those small resellors who try to use the same colors and appearance as respectable stores like tire kingdom etc.What I learned from this is,BUY YOUR TIRES FROM GOOD YEAR OR a MANUFACTUROR, DO NOT BUY YOUR TIRES FROM THESE WIERDO STORES WHO APPEEAR TO BE BUYING DEFECTIVE TIRES FROM THEMANUFACTURORS AND THEN RESELLING THEM TO YOU, SAVING A FEW DOLLARS FOR DEFECTIVE TIRES FROM A RESELLOR IS NOT WORTH IT.

I was at that time in Melbourne, FL and so I took my car to tires plus to see if there was a problem with the job they did in Tampa. They told me I needed a new resistor and it would cost $60 so I said fine. Latter that evening when I went to pick the car up they said they got the wrong part and to bring it in the next day. I had them disconnect the wire so the battery wouldn't run over night. The next morning I took the car to them and had a mechanic drop me off to work. I told the manager that I needed my car back by 3pm and told him to call me when he was done, and he said that was ok. Well when 4pm came around and no one called so I had to call.

Another manager picked up the phone and said yes your car is ready, it cost $180. I said no, you said the day earlier it was $60, and we went back in forth and he said he couldnt get anyone to pick me up and that if I wanted he would take the part out in a nasty rude way. I said no don't take it out and demanded someone pick me up. Well when we got back to the shop we noticed that the head lamp had burned out on the right head lamp and I had them put one in. It wasn't the head lamp they said because it would work on high beams but not low beams. I said well I never had that problem before I brought it here. They said to bring it in tomorrow and they would check it out.

What could I do, so I brought in the next day and they said it would be $800 to repair it. They said it was a wiring harness. I said forget it and asked the mechanic what if you make a jumper wire from the one head lamp to the other and he said I tried that and burned on of your relays but I replaced it, ohhhh I said as though thinking all the work they do and they dont tell the customer like burning out my relay. When I drove home I noticed that fan would turn off and on now but something that worked before also broke. The fan speed adjuster. I didn't want anything else to do with the Melbourne tires plus on 192 so I took it back to Tampa to have a look at it. They said they could not determine the problem and to take it to the dealer.

So I did and the dealer charged me $250 to tell me that I needed a AC control module and a light switch module which would cost about $900 and it was a good possibility that they could have broke it in the process of trying to fix my AC. I still have not done any work on it, but this past month it has been hot and I noticed that my AC was not pumping cold air so I took my car to tires plus, but this time off of Wickham to see what was up. I specifically signed off notify me with an estimate before you do any work. Well guess what they called me and said your cars done and it will be $37.

I asked why they would charge me; they said to do an AC check. I said I did an ac check with the dealer and 3 times with tires plus in December why would I want to pay for you to tell me that you don't know what the problem is and to take it to the dealer. He said I had them put some Freon in for you. So I replied they put in Freon in December. Then he got his buddy and asked him "bud" how much is it for a pound of Freon and his bud said $60. I said well how much did you put in then and they didn't say a thing. Well what do I do then, so I paid to get my keys back and now I want to do something about it.

4. They did I think fix the leak , probly still should get a differant rim,but now after they tell me my tire is ready they would not take the donut off my car and mount the real tire !

I took it to a Tires Plus on Powerline Rd., because the manager, Arend was transferred to this location. He worked on it for 2 days, said there were problems with the compressor which was never replaced, put in a new compress or for $186.50. I just picked it up. It seems okay. However, I am appalled at a total cost of $964.50 to fix the a/c. The Tires Plus in this complaint charged $300 labor, did nothing to correct the problem, and gave me some crap about it being a dashboard problem. Arend Ferwerda, the manger at Tires Plus at 6221 Powerline Rd., Ft. Lauderdale, Fl 33309 did help me. He was the manager at the Tires Plus on Commercial Blvd. when I initially went to fix my a/c and was relocated to the Powerline Rd. location earlier this year. He was very helpful, fixed the problem and only charged for the compressor.

My complaint is against the idiots on Commercial Blvd. They did not fix it right, did not do anything to correct the problem and charged an exhorbitant price. I want $350.00 back from this company. These people have no business working on cars,as they do not know what they are doing and charge way, way, too much, and do not stand behind their work. Please help. Thank you. I can provide copies of the bills if you require them.

Later that afternoon, a person from Tires Plus called me looking for my son, who happened to be at work. This person told me that the Jeep had a leak in the radiator and that it would need a new radiator. I told him it did not leak before and NOT to put a new radiator on. He apparently did not like my answer and kept calling my son's cell phone at work until he got through to him. My son also told him not to put on a new radiator.

When we went to pick the Jeep up, my son asked to see where the leak was, and was told "It's not leaking right now." So for just wanting a tire fixed, he wound up paying $330.24 for rear break work. On Jan 20, 2003, the Jeep was taken to our regular mechanic for another reason, but was told about the findings of Tires Plus. Our mechanic found that the front breaks also needed repair, (which by the way did not cost any where near what it cost to have the rear breaks fixed at Tires Plus) and that the rear breaks that Tires Plus "fixed" were not adjusted adequetly. The work to readjust ths mistake was $55.00. He also could not see a leak in the radiator.

When Tire's Plus was confronted about the breaks the manager said the best they could do was to give my son a $55.00 in-store credit. A few days later we noticed that there was something leaking from the Jeep-radiator fluid! So on Feb. 4, 2003 our mechanic had to put in a new radiator-$219.14. On Feb. 10,2003 I approached Jim, the manager of Tires Plus and explained that before the Jeep was brought in to get a tire repaired, the radiator did NOT leak and after it was there it NEEDED to have a new one. He told me he would investigate and get back to me. By today, Feb 14, 2003, I had not heard from him, so I called. He said he still needed to talk to the person-"George" who did the work on the Jeep. On the bill for the work done on Jan 14, 2003 the name of the person listed as doing the work is "Jason." He also indicated that he was probably not going to do anything about reimbursment for the radiator.

I guess I feel that for just having to have a flat tire fixed we should not have had to go through all these other repairs that amounted to $604.65, not to mention the down time for the Jeep when it was in for these unexpected repairs. When I asked Jim why the radiator was even looked at when it was brought in for a flat tire, I was told they always look at everything when a vehicle is brought in. If that is the case, why didn't they notice that the front breaks also needed repair?

I feel like my son was taken advantage of because he lacks the knowledge of car repairs and he was made to feel that he had no choice but to get the rear breaks fixed right then and there. In actuality it could have waited and been done by our own mechanic. Then there is the issue of the radiator that was NOT leaking before being at Tires Plus, but needed a new one a few days later. What happened to it while it was there? And who should be resposible for it?

It was a deliberate attempt to bilk $400 to replace the oil pan, gasket and other components. It is the most flagrant and egregious act of swindling. It was the fault of so-called mechanic who pulled the drain plug and in the process severely damaged the threads and there was no reason to present me a repair estimate of $400. The shop supervisor used all the scare tactics to coerce me to carry out repairs to which I refused point blank. I made abundantly clear that I will not pay $400 for repairs because the oil pan was in a perfect condition without any leaks and was deliberately damaged to defraud me. The manager then reduced the charges to $350.

Being fed up by the boorish and rude behavior of the management I bought an oil stopper and 3 quarts of motor oil and drove to Palm Chrysler ( had to add oil twice to cover 5 miles) for repairs. The Chrysler dealership did the repairs for $237. I was informed by an experienced motor mechanic that oil pan threads are very strong and resilient and cant be damaged by a normal pull required to drain the oil. This further reinforces my claim that Tires Plus tried to defraud me by deliberately stripping the threads of the oil pan and then attempting to over charge me for repairs. There is an integrity problem at Tires Plus of Port Charlotte and the management has no concept of ethical behavior.

I filed a complaint with the head office of Tire Plus but have not had any response so far. Tires Plus ruined the oil pan and must accept the responsibility for the damage and reimburse me for the repair costs incurred.

I suspect that the mechanics at Tires Plus did not explain the differences between preventive maintenance and necessary repairs to my parents and over-charged them for services/parts that were not really necessary. In addition, when I questioned the manager over the phone about the steep hourly labor rate ($86/hr) that was being charged, he told me that it was going to be expensive because of the number of mechanics that was required to work on the car.

As I understand from the Bureau of Automotives & by law, hourly rates are charged solely by hours, not by the number of mechanics required. (The labor cost for the repairs totalled $860.00) My parents drove the Camry from San Jose to Orange County (to visit me for the holidays) a week after the service at Tires Plus. When I drove the car, I noticed that it made a clanking noise on the front right side. The noise became more audible as time passed, so I decided to have the car diagnosed. Both Goodyear Tires & Toyota dealer told me that the struts on the Camry were bad, particulary the front right one. I was surprised to find out that Tires Plus did not tell my parents that the struts on the car were bad even after they had performed an alignment on it.

I feel that Tires Plus not only over-charged my parents for unnecessary services, but more importantly, neglected to inform them of the dangers of driving with impaired struts that could have had fatal consequences for my parents.

My problem started when a sudden boom! was heard coming directly from the shop. I looked at the manager who happened to be talking on the phone at that moment when he turned his head on to the shop wondering what that loud noise was. It was my minivan that had appeared to have been dropped from the lift which then rolled down backwards onto the back of a BMW parked right behind my minivan, the manager went in to the shop to find out what had happend without even giving me a report or an explanation as to what had transpired he inmediately picked up the phone and called his superiors which took a considerable amount of time to get trought.

Meanwhile, the owner of the BMW was looking at me stranged nothing was been explained or moved all the sudden the manager directed his attention to the other driver and explained what to do never even looking at me in the eye to give me the same instructions i had to do all the asking as to what was going to happen next. he repplied get one stimate of the damages suggesting to taking it to one of the shops he knew in the area i asked for his insurance company name and he repplied "we are self insured".

I went on and called the police department to come and take a report since the manager was not been very sensitive to my frustration or even willing to render a report or even ask me if i had noticed any damages or offer to do a walk around on the minivan to check for damages there was another witness which had also being complaining about an incident he had also experienced in this shop. Unfortunately the police department had stated that no report was necessary if a crime was not commited. So i decided to have my minivan towed to my shop where they told me everything was in operable condition but could not tell if any substantial damage or side effects could later arise since they didnt'n know how high the minivan was dropped from other than the damages to the front hood paint and body dents on the driver side on to the back bumper of the van caused by the rollover and the mechanic denting it as a probable reaction of trying to stop it from continuing rolling backwards.

I came back that very same day to render an stimate by the same shop he had suggested, he then replied he wanted another stimate which infurirated me because he did not ask me for two stimates to begin with. but a week went by since i had to take an emergency trip due to a relative medical illness in another state, a week later i dropped off the second stimate, the manager then became very acusive implying that they were not going to pay for damages that were not done by their shop which caused me to be a little irritated and caused the situation to scalate to an argument i stated i was going to contact an attorney and consumer affairs if this case was not resolved in a prompt and professional manner he then proceeded to ingnor me and continue with his data entry on his computer as he said have a nice day mam.

Three weeks passed by which caused me to call the main company and and ask for the name of the person in charge of this type of incidents, i was transfered to a female voice mail box, there i explained what had happened assuring them that i was not been treated fairly and with respect by the manager of their store and that he was been very uncoaperative and not even apologetic of their negligence. two weeks went by and i still had not gotten a phone call from either one of this individuals so i decided to call the owner of the BMW and she repplied that she had been sent a check 3 weeks earlier for the damages to her vehicle and agreed to be my witness if needed. 4 days later which makes it today june 8, 2001 I called back the main company and asked for elliane, the person in charge of this cases, i asked her if she had any intentions of returning my phone call to resolve this matter since i had left a message on her voice mail two weeks prior, she then asked me to refresh her memory and tell her what happened i repplied by stating "you mean you still have not gotten my stimates for the damages inccured to my minivan?"

she then put me on hold for 4 1/2 minutes which lead me to beleave that she was speaking to the manager of the store where the incident occured she then returned by saying that the manager of the store said that he had to get an explanation from the mechanic before submitting any documents and that she will get back to me when the manager of the shop calls her back.