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About Tires Plus
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Tires Plus has provided automotive maintenance and tire services since 1976. While the company specializes in tire sales, installation and repair, it also offers oil changes, brake services and vehicle inspections.
- Friendly and professional staff
- Quick turnaround for services
- Good value for money on services
- Poor communication about delays
- Inconsistent service quality
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Tires Plus Reviews
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Reviewed Oct. 21, 2024
I brought my van in for a flat repair and the manager told me it was unrepairable and then sold me a $180 tire! Then after taking that "unrepairable" tire to another tire shop they fixed it no problem so I was lied to and ripped off by Tires Plus! I've made repeated phone calls to the corporate office and have never been called back! I'm not happy at all.
Reviewed Oct. 14, 2024
On 10/5/24 I bought my car to Tires plus on east Pembroke Pines, FL. and reported since fixing my brakes there in July every time I brake initially there is screeching noise that didn't exist prior. I asked for them to look into it, oil change, & alignment. I left my car there the entire day and no one called me. I show up around 5:30pm and spoke with "Luz" lady at the register asking for my car. She seemed very agitated. When I spoke with her, I said "Did they fix my brakes?" Her response was "What brake? They did an oil change". I explained the situation and she said "I don't know. When they called you did, they tell you?" Again, I explained, "No one called me, I just showed up". She responded, "Well I don't know. Look at the paper and figure it out." I asked again, "Are you not going to explain it" and she stated "NO. You read the paper and figure it out."
I told her she was disrespectful. That's not how you treat a customer, whatever you have going on has nothing to do with me. I'm a paying customer and should not be treated. She responded "You need to leave, or I will call the police." I responded, "Please call the police." I asked her, "Where is my car located?" She responded, "I don't know. You go look for it". I explained, "I didn't see it. That's why I'm asking." She yelled "You go look for it." I went outside. Saw two mechanics and asked if they can assist me with locating my car since I did not see it in the parking lot. They assisted me and went with me to the back of the store in the other lot.
As of today, the loud noise when I press the brakes still exist. I and my fiancé have been a long-standing customer at Tires plus in Pines but since this experience I no longer want to do business with Tires plus. It was very disheartening when you spend so much money somewhere to be treated this way. A simple explanation of what took place with my car, apologize for not contacting me and getting someone else to assist me would've gone far. Her behavior lacked empathy for the customer and disrespect. I will be forwarding my complaints to other platforms. Again, I paid for a service and stuck with the problem with no resolution.
Reviewed Sept. 21, 2024
I have been going to them for a couple years now... Recently I went for a Hub issue... The manager called me and said they need to replace a rear axle and a hub and would cost me $1900 (plus tax) so a little over $2,000! I went down to the store and it was debunked by the mechanic himself. "You don't need a rear axle!" It's just fine! The manager was inflating the jobs to strengthen his bottom line. Had I not contested..I would have been out all that money. So when I went home, I got curious and did some research.. Even IF I had actually needed that rear axle it sells for $129. The labor rate is anywhere from 1.5 - 3.0 book hours @ 199.00/hr (typical labor rate these days). ** says "The average cost for a Cadillac CTS Axle Shaft Replacement is between $1,030 and $1,165." So the manager tried to charge me $1,349.00. About $200 over norm. And it didn't even need it in the first place!
Then to change a Hub.. priced around $59-$100. He charged me $501.65 to change a hub. Plus the costs for an alignment...etc.. All in all I felt like he was trying to get over on me.. Consumers don't like this. If I hadn't gotten a ride to the shop and investigated this and spoke with the actual mechanic..I would have been completely ripped off.. Plain and simple. If I had never gone and investigated this myself I would have been out a lot of money. This is not the way we should do business. I will say, the mechanics were nice, honest and did the job they were told to.. "Honesty is always the BEST Policy".
Reviewed Aug. 8, 2024
They put on different tires that what I ordered and charged me $200 more than what they would have been. When I said something the manager said he told me beforehand that what I ordered would not fit which is 2 lies. I wasn't told anything beforehand. I've been trying to get something done through corporate with just as much incompetence from them too. The store manager is a bold-faced liar and the corporate office pretends to be so I get nowhere. I'd never go back to any of their stores for anything.
Reviewed July 26, 2024
Ridiculous!! Don't let them charge you $2.99 to recycle your oil filter. This is a new corporate scam!! Ask them to remove the charge and take the oil filter with you. You can recycle in your home recycle bin or Walmart takes it for free!
Reviewed July 23, 2024
They are dishonest!!! Stay Away!! I’ve been 3 days without a car. Going to lose my job. They messed up my car and won’t fix it. I don’t believe they are very experienced. I have no choice but to take legal action!!!!
Reviewed May 7, 2024
Dishonest, childish, and overpriced. After a very expensive brake job, my car is now undrivable. Tires Plus wants charge me to be towed in and charge me for a second diagnostic and charge me AGAIN for a part I do not need. They never bled the line and now I am without my car for the first time ever. Tires plus refused to honor the warranty for their work, insulted me publicly, and charged thousands for it!
Reviewed March 9, 2024
I have been going to Tires Plus for years for oil changes and whatever I need done and they've always treated me good but this last time I went to get an oil change it came out with the engine light on which didn't make any sense. So I contacted them and they said to bring it in, "We'll do a diagnostic test on it." And I said, "Will I be charged?" They said yes and that right there just turned me off because it never had a light on when I took it in there so why should I have to pay for it. I figured this company would have my back but apparently not and I am very disappointed in this place.
Reviewed Feb. 29, 2024
Trickery, dishonesty, inconsistency, repeated price changes, double facing seem to be a new characteristic of this business. I have been a customer of this shop for years, but as it's changed its technique, I reduced my business dealings. Last year, the alignment check service was free, now that I called (Yesterday- 5 minutes before I drove my vehicle there), I was told by its manager that it is $22.00. At the exit, it charged me $26.00. An alignment of $110.00 in price first changed to $275.00 then $998.00 all in 5 minutes time frame. When I told the ** guy why from $22.00 to $26.00 he had no answer...
Reviewed Nov. 13, 2023
I made an appt. and received an email that they confirmed date and time…. I work full time and take care of my husband who has stage 4 cancer and a mentally challenged brother…My time (and gas money) is just as important as theirs… I made it there 30 mins early and they said we are behind so not today… I will never try with the Winter Haven, Fl store ever again… If they’re not honest with your time, I don’t trust them to be honest with my vehicle!!!!
Reviewed Oct. 16, 2023
I went in to Tires Plus in grand forks because of damage I did to my tire valve stem (tpms sensor) and the "kid" working there told me I would have to get 4 new tires (they are brand new) and when I told him that he said he wouldn't put that tire back on and I would have to come back the following monday, needless to say I didn't go back or ever will again.

Updated review: Sept. 6, 2023
Troy is back! And he just made my day as always did for all those years of working with him. He fixed the issue with my car. Apologized for the way Ben treated me and everything is great again. Thank you Troy! My husband and I were very happy returning to our shop.
Original Review: Aug. 26, 2023
For about ten years since we moved to Sparks we used to go to this shop on Galleria Pkwy with every vehicle we have. Steve and Troy were awesome guys to have business with! Unfortunately, now since Ben is bossing around this place we are leaving the shop. He is mostly "friendly" only to guys. No more great deals. No more feeling of being family, being valued and being taken care of. Matthew is the only nice guy we're seeing once in a while but Ben has an attitude and seems to dominate his coworkers as well. Very disappointed.
Reviewed Aug. 11, 2023
Just very slow at getting work done. Standing around is no way to do business. I've been here twice for tire installs and won't be back. May need to train your people better if you want to stay in business.

Reviewed Aug. 4, 2023
I purchased tires and called to try and speak with someone as these tires were loud, bumpy and so disappointing. I made four different calls over 5 days and the manager never returned my call. He was angry when I finally came in the store. I returned the tires to him as I took my business elsewhere
Reviewed April 28, 2023
Pre purchase inspection. Purchased car on advisement, insane and obvious issues missed. Service for issues addressed, none of which were done.. At all, can substantiate with photos. Over 1k in services REPEATEDLY not done. From missed massive airbag deployment, bad clock spring, half the intake missing, alignment, shocks, fluid levels, at least three dangling connectors, two engine codes, and missing bolts, sheet metal screws and zip ties everywhere. No filter… Have been told by three different people who claim to be management, these issues are cosmetic. They most certainly are NOT. 20k investment, based all on the supposed expertise of what I can only assume are blind basket weavers employed as service techs for automobiles, and services paid for big blatantly obviously not performed.
Reviewed Feb. 20, 2023
Today I had a good experience with the Tires Plus here in Fleming Island Fl. The manager Robert ** in my opinion went over and beyond providing service. I forgot to provide my coupon for a oil change and lifetime wheel alignment service after they were done, I only remembered several hours later and decide to go back to see if I could still get the discount. To my surprise with no questions asked he checked the system and was able to applied the 21 dollar refund to my credit account. I will always do my busses with Tires Plus for all my vehicles service.

Reviewed Dec. 30, 2022
The manager was so rude. I called the company. They called him. He of course told a different story. He did tell me to spell his name right. I did. He was mad because I took pictures of my rims. I always do. I was 10. Minutes late for my big appt. He tried to get me to leave. Put my tires' outside. I have a corvette. No way to carry 4 tires. I was a prisoner. He then told me it would take 3 hours to mount me tires. Before I called the home office it was 2 hours. Whey ended up charging me way more that they told me on the phone. I knew that would happen. My advice is stay away.
Reviewed Dec. 26, 2022
They decided to work on my vehicle without a full inspection, fixing a coolant leak and then finding out my engine was warped and then charged me 365 dollars for a vehicle that they couldn't even properly fix.
Reviewed Dec. 4, 2022
I purchased a battery from Tires Plus in June of 2021. I was told that the battery had a warranty and if I needed a new one while the battery was under warranty, I could get one at a prorated amount. In early Dec. 2022, I couldn't start my car and had to call AAA. They gave me a jump start to my car and said I might need a new battery soon. The next day, I called Tires Plus to ask about the warranty.
The first time I called they asked for my phone number and I gave it to them, they said I wasn't in the system. I hung up. The second time I called and said I had just called and gave them my phone number again. (I have purchased from them before and have had the same phone number for years.) This time they put me on an extended hold and found my phone number but didn't have any record of me purchasing a battery from them. I have purchases from them before, but this time the man didn't give me a receipt. I will never purchase from them again and will be purchasing a battery from Firestone which is just down the street.
Reviewed Nov. 18, 2022
Went in for a routine full synthetic oil change and tire rotation with an appointment. Once I asked Jose about it taking so long with only 2 other cars in the shop, he got an attitude. My vehicle died when I started it, and then was running terrible before I even pulled out. I notified service manager; Jose, who after a few minutes made a notation appear on the empty inspection report about it "having trouble idling"; to which his technician came out to find the air box was closed incorrectly during their inspection during my oil change, which caused it to suck air and die and technician didn't dispute that note was written after the fact by Jose the service manager.
My husband came up to take a second look before I drove away, to which he found a pry bar under the hood, and Jose the service manager got nasty and belligerent trying to antagonize my husband to fight and shaking the pry bar in our direction. He had to be pulled back by the technician after spewing that my husband is a loser, etc. As a woman I don't appreciate a scam artist and a rude jerk.
Reviewed Oct. 25, 2022
Tires Plus did service my car for several years, considering one time oil cap was not placed properly and another time engine started was not connected properly, human mistakes happen, but not filtering old oil for several service times caused damaged to car engine. They are awful, rather go to a dealer service car, the difference in price is not much and service is verified by service men with dignity and honorability. After Covid, Tires Plus is hiring people with no experience and no integrity at all. Making money is all they care about. Name should be changed to "Tires Minus No Integrity."
Reviewed June 30, 2022
NEVER EVER EVER take your car here for tire repairs. I in this evening 06/29/22 at 6:15 for a tire plug. The extremely rude lady at the desk did not speak when I spoke to her first. I asked to get my tire plugged and she stated in a very nasty manner "Where is yo tire?" I stated the tire on the wheel of my car. She then brushed past me in a very negative manner, walked outside and turned back around and said "I can't plug yo tire tonight because I have plans to go out tonight." I was taken aback and repeated what I thought I heard her say. She repeated very loudly, "I can't plug yo tire and neither can Deanthony because I have plans to go out tonight." I was completely taken aback and had my 3 year old granddaughter in the car with me. My granddaughter started crying after seeing this rude individual mistreat her nana.
After Deanthony seen how distraught we were, he kindly stated he would be happy to patch my car especially since I arrived prior to 7:00pm. Deanthony was very apologetic and stated I am welcome to follow up with the manager in the morning and express my concerns on how we were treated as potential customers. I will definitely be calling and stopping by the Tires Plus Newnan in the am to share our horrific experience we had to endure from such a rude, mean, darn right nasty receptionist who gives Tires Plus Newnan a extremely bad reputation.
I sure hope after my review along with the other horrible reviews I read on Tires Plus Newnan's about the same ** female receptionist, that executive management will take our experiences and choose to fix the issue which is not us as the customer. The issue is the rude, mean, darn right nasty receptionist.... I WILL MAKE SURE THIS REVIEW IS POSTED ON CONSUMER REPORTS AND EVERY REVIEW BASED SITE….
Reviewed June 8, 2022
I made an appointment for a tire rotation and alignment. 3 hours later they hadn't even TOUCHED my car! Why did I made an appointment? And why did they make the appointment if they couldn't honor it? I sat there quietly and patiently waiting (I swear) in front of their faces for 3 hours. They have 0 system for keeping track of the what cars come in, in what order, appointment or not, and what they're coming for. They even had to search for another customer's paperwork for a good 2-5 minutes before they found it.
My car is an older car and while I sat there they took in a brand new shiny Tesla and Jeep! Why? Because my car is older and I'm probably not going to invest as much money into it? I hate to throw the female card, but is that it? Because I'm a "helpless" female? They had the nerve to give me some BS excuse about having only 2 mechanics. Then why did you make the appointment? That didn't stop you from taking the other cars that came in after me!
I left there after absolutely wasting 3 hours of my time almost in tears, angry and feeling totally ignored. If that's your idea of a good time, then sure, go ahead, go there. I thought what I went in for (a simple tire rotation and alignment) surely wasn't asking a lot. I guess I was wrong. I guess being a "helpless female" these guys thought they could treat me like crap. DO NOT go there and do this to yourself! Go someplace that appreciates you as a customer and someone with intelligence!
Reviewed April 8, 2022
I got the credit card to get tires from Tires Plus and I noticed my balance kept going up. Just miss one day not setting your payment they will have a fee already. No grace period at all. Interest is also high. I guess I won't be getting tires at tires plus in the future because of the credit card they give.
Reviewed April 5, 2022
Often times when a person is given a bit of power they expand it to the point of being overbearing and end up being ridiculous. The sad part is the Company who they work for may have no real feedback on the actions how this employee is having a negative effect on their business. In this case we have a 22 year old with some manager status telling a customer they can't buy a tire. Yes Mr. President of Tires Plus your employee "Manager" would not sell a customer a tire.
I arrive at Tires Plus on Eau Gallie in Indian Harbor Beach Florida, I have been here before for an alignment and was treated perfectly and while there were some issues with the process it was corrected perfectly. This time I had a screw on my tire and needed a patch. The "Manager" a 22 year old came out to the car and quickly told me the tire was not repairable. I have heard that story before but it was located in the middle of first set of threads from the outside. Truthfully, I didn't question this because I am happy riding at highway speeds without patched tires.
So sell me a tire. Quickly the Kid Manager tells me I have to buy two tires as I need to replace both because my other tire is worn and not the same height as the new one and the computer will go nuts and the transmission will destroy itself. I said I understand but I just want to buy one tire for now and I am not concerned about damage which he claims will happen. Then he notices it is a 4matic drive car and announces I need to buy 4 tires. I laughed and said just sell me a tire and I will be on my way. NO the sniveling little creep says, I will not sell you one tire as you may come back and hold me responsible if damage should occur. I said I just want to buy one tire and that is all.
Having said that repeatedly to this moron he decides that since I am not agreeing with him I am calling him a liar. Liar? Just sell me a tire Man! Oh no you called me a liar and I never want you to come back here again and went back in the store. So I left with a screw in my tire he wasn't concerned about that. Went to Tire Kingdom around the corner and had a new tire installed in 30 minutes. The idiot was more worried about my transmission than my safety letting me leave with a screw in my tire. He needs to be fired Mr. President.
Reviewed March 10, 2022
Location on Davis Hwy in Pensacola FL falsely diagnosed my vehicle twice and did unneeded repairs. 2nd appt I made I was told my vehicle would be done around 1pm I arrived at 1pm and waited an additional 5 hours with no reason as to why. Later I was told that the tech left on an emergency and put my car to the end of the line. Next, I made an appt with Brittany for a 3rd diagnosis that I was told to be charged $110 for.
Showed up for the appt and the GM had no idea who I was or my vehicle specs even though I have been taking my vehicles there for the last 4 years. Told me I did not have an appt and that he may be able to fit me in but no guarantee. Brittany admitted that she made a mistake and they still did nothing to accommodate me. Next, my tire was losing air and I brought it in to have them plug the tire as I have a road hazard warranty and they proceeded to tell me that will take 5 hours to plug the tire. Knowing full well I have only 1 vehicle and needed to get to work.
Reviewed Dec. 27, 2021
The 3 times that I've taken my car into Tires Plus (3 different locations), my dashboard light "tire pressure low" has come on. Because I knew someone that worked at Tires Plus, I decided to purchase my tires from them this time. For budgeting reasons, I purchased 2 tires and was going to purchase 2 more tires in 1 month. But as soon as I leave, my tire pressure warning light comes on and I have a slow leak in one of my (previous) tires which forced me to buy 2 additional tires earlier than planned. Then when I've taken my car in for rotate and balance, both times my warning light comes on "Low Tire Pressure" AS SOON AS I DRIVE AWAY. Now, again, I have a slow leak in one of my tires AND my alignment is messed up when I just had that done 6 months ago.. Take your business to another tire place.
Reviewed Sept. 19, 2021
Tires Plus is a very professional and clean business. I came in and got two tires. The staff is very friendly very professional. I was in and out in a reasonable time. Outstanding prices and service. I am very satisfied with my tires.
Reviewed Aug. 30, 2021
I took car for 2 tires and oil change. Well they pulled off 3 and around the oil cap they didn’t clean the excess oil off then the alignment. I was told that toe on 1 wheel wouldn’t line up and now my steering wheel seems to be off center. Beware they don’t read work orders very good I guess. Dealership trip this week for me.
Reviewed Aug. 21, 2021
Tires Plus canceled my credit card. Turned my account over to a credit agency when I missed two payments (total balance under $30) due to lung surgery and recovery. When I contacted them they said that there was nothing they could no about it. This still shows up on my credit checks over 2 years later.
Tires Plus Company Information
- Company Name:
- Tires Plus
- Website:
- www.tiresplus.com