Tires Plus Reviews

Unsatisfied quality of work. At least what I can see visually. Needed: spark plug and wires replacement. Look at the photos how it should look (blue wires example) and "professional installation" of the wires on my Toyota done by Tire Plus - totally unacceptable IMO.

I went to get my brakes done at Tires Plus and after an inspection the Customer service Republic told me I need new calipers and it would cost $1000. I took my SUV to another mechanic shop and I only need front brake pads. This incident was enough to say no to Tires plus for anything except Tires.

Went in for a routine oil change. I usually got to Tire Kingdom but they forgot to process my scheduled day for an oil change so I went to Tires Plus. Boy I regret that so much. I dropped my car off for an oil change Oct. 19th and got it back, turned the car on, the engine was louder than usual and I thought nothing of it because when I take my car in for an oil change I expect them to do it right. Ten days later my engine starts overheating. I open the hood after calling my friend who knows a little about cars. Both caps to my coolant and my power steering fluids were off, and my oil dip stick handle was broken off… I called Tires plus and they had told me to put coolant in and power steering fluid and that would fix the overheating issue, so I did that, made sure it was the exact type of fluids my car could handle and went about my schedule driving to work, dropping kids off to school and school pick up for a month or so and it happened again.

Why would you not have WIFI for your customers as they sit for HOURS waiting on an oil change? So easy as a customer satisfier… convenience is huge in terms of doing business with potential customers.

TLDR highlights: 1) Had to bring my truck back twice within a week after they replaced my brakes because the brand-new brakes were squealing. 2) A few weeks later my parking brake assembly came apart while driving causing over $4,300 in damage. The only people that touched my brakes were Tires Plus employees. 3) Tiresplus/Bridgestone refused to fully reimburse me for the damage.

On 12/12/24 I went to Tires Plus at 4210 W Wisconsin Ave in Appleton, Wi. I was there for a synthetic oil change & tire rotation. I had gone to this store in the past. While sitting in the waiting room I could overhear the Customer face to face and telephone conversations. I was immediately impressed by both ** (shop owner) & **'s (Lead Assistant) technique and sincerity while speaking with customers. They demonstrated immediate customer respect on EVERY interaction whether face to face or in the telephone. They made sure the customers were provided thorough services and were proactive with each customer encounter. I will be returning to this Tires Plus Total Car Care location. For sure a 5 ⭐️ rating.

I called today to get a file of the receipts of what was worked on for my vehicle. The person at the desk could not get my information right and sent the wrong receipts. The engine I had replaced had so many issues. We had to take it back several times and waited over a month to have it fixed. Come to find out they did not look over the engine at all and now was told my other mechanic we have to pay 5000 mostly labor. Service is terrible, quality is terrible they should not be in business.

I have been a customer for 10 yrs at the East Colonial Store, Orlando. Horrible service. I am a veteran & Senior and they take walk ins over scheduled appointments. Dropped the car off Saturday Dec, 7th 2024. Sunday evening at 5pm my car was still in the parking lot waiting to be serviced. I spent $3500 having the whole cooling system redone. 10 months later I'm adding a gallon a week. The tires on the car have 20k miles on them and they want to replace all of them when only one has bubbles on the inside of the tire. Wanna get treated like crap and wait for days for your car to be repaired? This is the place for you.

Simple oil, change, tire rotation, and wheel alignment: I will start off by saying I am disappointed with Tires Plus after so many years. On Thursday, November 14, 2024, at 4:46 PM. I arrived at tires plus in the St. Lucie West location of Port St. Lucie Florida (1376 St Lucie W Blvd, Port St. Lucie, FL 34986). I got to the counter, and I met with ** the manager, I had called him before arriving to the location and told him that, I needed an oil change rotation of the tires and a wheel alignment. That is all I want it done on the vehicle a 2015 Cadillac CTS turbo.

I took my car to Tires Plus on 13th Ave. So. In Fargo ND for an oil change. I also purchased a new battery. I drove my car for a few miles when I noticed oil on my garage floor. I didn’t dare drive it so I had it towed to another garage to have it checked. Turns out, Tires Plus put the oil filter in wrong! I will never do business with this company again! Beware!

Tiresplus ia a joke! I took my car for brake service and had to return 4 times without having all the issues solved. After writing a review on Google, customer service reached out and it follows the pattern of extremely poor service. My case was supposedly escalated and the regional manager was going to contact me in 2 days… Guess what? That never happened. Stay away from this business!

I want to write an review of my experience at 1877 North Military Trail in West Palm Beach. I am not a person to complain but this was not a good experience. I had an 8 am appointment on Monday 10/28/24. I got there at 740 am. They only had one customer in the shop. I sat there till 815 am and they never took my car in the shop. This was a ** serviceman that waited on me and I knew he was going with the race card with me. I have never been treated so poorly since this store is where I buy my tires and services. He is new at the store. I am sure of it. You will lose customers very fast. I would never use this store or any other store for Tire Plus.

I brought my van in for a flat repair and the manager told me it was unrepairable and then sold me a $180 tire! Then after taking that "unrepairable" tire to another tire shop they fixed it no problem so I was lied to and ripped off by Tires Plus! I've made repeated phone calls to the corporate office and have never been called back! I'm not happy at all.

On 10/5/24 I bought my car to Tires plus on east Pembroke Pines, FL. and reported since fixing my brakes there in July every time I brake initially there is screeching noise that didn't exist prior. I asked for them to look into it, oil change, & alignment. I left my car there the entire day and no one called me. I show up around 5:30pm and spoke with "Luz" lady at the register asking for my car. She seemed very agitated. When I spoke with her, I said "Did they fix my brakes?" Her response was "What brake? They did an oil change". I explained the situation and she said "I don't know. When they called you did, they tell you?" Again, I explained, "No one called me, I just showed up". She responded, "Well I don't know. Look at the paper and figure it out." I asked again, "Are you not going to explain it" and she stated "NO. You read the paper and figure it out."

I have been going to them for a couple years now... Recently I went for a Hub issue... The manager called me and said they need to replace a rear axle and a hub and would cost me $1900 (plus tax) so a little over $2,000! I went down to the store and it was debunked by the mechanic himself. "You don't need a rear axle!" It's just fine! The manager was inflating the jobs to strengthen his bottom line. Had I not contested..I would have been out all that money. So when I went home, I got curious and did some research.. Even IF I had actually needed that rear axle it sells for $129. The labor rate is anywhere from 1.5 - 3.0 book hours @ 199.00/hr (typical labor rate these days). ** says "The average cost for a Cadillac CTS Axle Shaft Replacement is between $1,030 and $1,165." So the manager tried to charge me $1,349.00. About $200 over norm. And it didn't even need it in the first place!

They put on different tires that what I ordered and charged me $200 more than what they would have been. When I said something the manager said he told me beforehand that what I ordered would not fit which is 2 lies. I wasn't told anything beforehand. I've been trying to get something done through corporate with just as much incompetence from them too. The store manager is a bold-faced liar and the corporate office pretends to be so I get nowhere. I'd never go back to any of their stores for anything.

Ridiculous!! Don't let them charge you $2.99 to recycle your oil filter. This is a new corporate scam!! Ask them to remove the charge and take the oil filter with you. You can recycle in your home recycle bin or Walmart takes it for free!

They are dishonest!!! Stay Away!! I’ve been 3 days without a car. Going to lose my job. They messed up my car and won’t fix it. I don’t believe they are very experienced. I have no choice but to take legal action!!!!

Dishonest, childish, and overpriced. After a very expensive brake job, my car is now undrivable. Tires Plus wants charge me to be towed in and charge me for a second diagnostic and charge me AGAIN for a part I do not need. They never bled the line and now I am without my car for the first time ever. Tires plus refused to honor the warranty for their work, insulted me publicly, and charged thousands for it!

I have been going to Tires Plus for years for oil changes and whatever I need done and they've always treated me good but this last time I went to get an oil change it came out with the engine light on which didn't make any sense. So I contacted them and they said to bring it in, "We'll do a diagnostic test on it." And I said, "Will I be charged?" They said yes and that right there just turned me off because it never had a light on when I took it in there so why should I have to pay for it. I figured this company would have my back but apparently not and I am very disappointed in this place.

Trickery, dishonesty, inconsistency, repeated price changes, double facing seem to be a new characteristic of this business. I have been a customer of this shop for years, but as it's changed its technique, I reduced my business dealings. Last year, the alignment check service was free, now that I called (Yesterday- 5 minutes before I drove my vehicle there), I was told by its manager that it is $22.00. At the exit, it charged me $26.00. An alignment of $110.00 in price first changed to $275.00 then $998.00 all in 5 minutes time frame. When I told the ** guy why from $22.00 to $26.00 he had no answer...

I made an appt. and received an email that they confirmed date and time…. I work full time and take care of my husband who has stage 4 cancer and a mentally challenged brother…My time (and gas money) is just as important as theirs… I made it there 30 mins early and they said we are behind so not today… I will never try with the Winter Haven, Fl store ever again… If they’re not honest with your time, I don’t trust them to be honest with my vehicle!!!!

I went in to Tires Plus in grand forks because of damage I did to my tire valve stem (tpms sensor) and the "kid" working there told me I would have to get 4 new tires (they are brand new) and when I told him that he said he wouldn't put that tire back on and I would have to come back the following monday, needless to say I didn't go back or ever will again.

Troy is back! And he just made my day as always did for all those years of working with him. He fixed the issue with my car. Apologized for the way Ben treated me and everything is great again. Thank you Troy! My husband and I were very happy returning to our shop.

Just very slow at getting work done. Standing around is no way to do business. I've been here twice for tire installs and won't be back. May need to train your people better if you want to stay in business.

I purchased tires and called to try and speak with someone as these tires were loud, bumpy and so disappointing. I made four different calls over 5 days and the manager never returned my call. He was angry when I finally came in the store. I returned the tires to him as I took my business elsewhere

Pre purchase inspection. Purchased car on advisement, insane and obvious issues missed. Service for issues addressed, none of which were done.. At all, can substantiate with photos. Over 1k in services REPEATEDLY not done. From missed massive airbag deployment, bad clock spring, half the intake missing, alignment, shocks, fluid levels, at least three dangling connectors, two engine codes, and missing bolts, sheet metal screws and zip ties everywhere. No filter… Have been told by three different people who claim to be management, these issues are cosmetic. They most certainly are NOT. 20k investment, based all on the supposed expertise of what I can only assume are blind basket weavers employed as service techs for automobiles, and services paid for big blatantly obviously not performed.

Today I had a good experience with the Tires Plus here in Fleming Island Fl. The manager Robert ** in my opinion went over and beyond providing service. I forgot to provide my coupon for a oil change and lifetime wheel alignment service after they were done, I only remembered several hours later and decide to go back to see if I could still get the discount. To my surprise with no questions asked he checked the system and was able to applied the 21 dollar refund to my credit account. I will always do my busses with Tires Plus for all my vehicles service.

The manager was so rude. I called the company. They called him. He of course told a different story. He did tell me to spell his name right. I did. He was mad because I took pictures of my rims. I always do. I was 10. Minutes late for my big appt. He tried to get me to leave. Put my tires' outside. I have a corvette. No way to carry 4 tires. I was a prisoner. He then told me it would take 3 hours to mount me tires. Before I called the home office it was 2 hours. Whey ended up charging me way more that they told me on the phone. I knew that would happen. My advice is stay away.

They decided to work on my vehicle without a full inspection, fixing a coolant leak and then finding out my engine was warped and then charged me 365 dollars for a vehicle that they couldn't even properly fix.