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Sherpa Auto Transport Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Becca Blanco

About Sherpa Auto Transport

Sherpa Auto Transport ships vehicles door-to-door across the continental United States. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.

Visit www.sherpaautotransport.com
Pros
  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Shipping options available in 50 states
Cons
  • Terminal-to-terminal transport not offered
  • A few reports of delays

Sherpa Auto Transport Reviews

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    How do I know I can trust these reviews about Sherpa Auto Transport?
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    Page 32 Reviews 4425 - 4575
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 30, 2020

    I found Sherpa Auto Transport to be extremely helpful and professional in moving a car I purchased from Portland, Oregon to Illinois. They were very helpful on the phone and the price quoted was the actual charge in the end. The driver was professional and transported the car quickly across country, arriving even sooner than I expected it to - which was a good thing. Highly recommended.

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 30, 2020

    The guy was prompt. They were delivering it in the time frame that they said. It was great. It was seamless and the easiest transaction I've had. They were very nice and very understanding. The price that was quoted was the price that was at the end. I definitely would use them again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 30, 2020

    We were moving from South Carolina to the Eastern Shore of Virginia. I had a couple of transport companies lined up and Sherpa was one of them. Sherpa didn't have any red flags for me. The young woman that I dealt with on the phone was helpful and made it a really easy process. The transport had a quick turnaround, too. I didn't have my 1951 Ford home delivered because I had to take it to a shop to do some work on the truck. So they delivered it to a mechanic over in Virginia Beach. I met the truck there when they were there. The guy that brought the truck off was great. His truck looked great and I was happy. There were no surprises.

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    PriceStaffRates

    Reviewed Oct. 29, 2020

    I looked at a couple of other companies but after talking to the initial representative from Sherpa, I was really pleased with the timing and the pricing. They were able to give me great information. The third party that they used was also really informative. They were kind of keeping me up-to-date as to when they were coming and what was to be expected. I had a unique situation where I was relocating my parents. I went home to Boston to take care of that transport and I wasn't gonna be back until Sunday. The driver asked if I knew approximately the time I would be there and he was there before to make sure. They delivered as expected from Boston, Massachusetts to Atlanta, Georgia. Everything that they told me upfront is exactly what was provided. From start to finish, I have nothing but great remarks for them.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2020

    Very pleased with the customer service from Sherpa. My first phone call with Austin went great. He was very professional and polite. Our driver, George was courteous and communicated with us through the whole experience. He, too, was very professional and pleasant. Overall, a great experience. Would definitely recommend!

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    Customer ServicePriceStaffRates

    Reviewed Oct. 28, 2020

    When we were looking to transport a Corvette, Sherpa called us back immediately and gave us a price. We paid them exactly what they wanted. The car arrived in Texas but there was a slight mix-up because the address was wrong. Still, the driver was a very courteous young man and he did a very good job for us. Sherpa was excellent overall.

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    Customer ServiceContract & TermsPriceStaffRates

    Reviewed Oct. 27, 2020

    I was transporting a Toyota Land Cruiser as I couldn't transfer due to COVID restrictions. I went with Sherpa as my mover because they never disturbed me by calling back with a ton of offers. We came to an agreement concerning the delivery time and they gave me the best rate. The person I worked with on the phone was polite and very understanding. The quote I got from Sherpa was accurate and their mover delivered on time. Everything was perfect.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 26, 2020

    I went with Sherpa since I liked that they gave me a fixed price. With them, I didn't have to worry about that price increasing. The process went very smoothly from step one until the end. The quote was perfect and I got amazing service. The driver called the day before the move and the day he was coming to pick up the vehicle I needed to transport. On the day of delivery he called my daughter. I have since recommended Sherpa to my aunt who is shipping her car from Massachusetts to Palo Alto.

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    StaffRatesFollow-Through

    Reviewed Oct. 25, 2020

    Sherpa was the first one I considered because of the ratings online and all the feedback, and there was an organization that gave them great ratings so I went by that. The experience was incredible. The rep was great and very helpful. He followed through on what he committed. We started the process on a Monday and by Wednesday, he found the driver. By Friday, we had the car picked up and it was delivered by Saturday. I was impressed. Even the two gentlemen who picked up the vehicle were very professional. They did everything that they said they were gonna do. If I had to do it again, I would definitely use Sherpa again.

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    Customer ServicePriceStaffRatesTimeliness

    Reviewed Oct. 24, 2020

    The other guys were a little bit lower on their price but they all up to moving day turned around and changed the price on me three or four days before the move by hundreds of dollars. They messed around. But Sherpa guaranteed the price and they held the price. They were great and very helpful. They picked up when they said and got the vehicle out here earlier than we needed. We told them we needed a few more days ‘cause we were not there yet. They said it was not a problem and to call them when we were ready I called and they brought it out the next day. I had first-class experience all the way through with those guys.

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    Customer ServiceTechPriceStaffFollow-Through

    Reviewed Oct. 23, 2020

    I had contracted with a company but they didn't follow through so I went with Sherpa. They knocked it out of the park. I had direct easy contact with the customer service and explained my situation, and had immediate, “We can work with this.” I definitely was completely satisfied with the time frame and they worked for me. The experience was very positive. They were very professional, friendly and very willing to help with our situation. I was pleased with the quote too. I had a budget in mind and it met my needs. They picked it up within the time frame that they said and went through the whole process of picture taking. The car was delivered in the same manner with no problems and in a timely fashion.

    The communication was superb as well. We knew when and what to expect. It was pretty cut and dry. We knew the time frame for pickup. They picked up and we knew the time frame for delivery. It was a really good timeline. It wasn't inconvenient in any way at all. There were no questions about it. Once the ball got rolling, it was rolling pretty good. There were no glitches. I was completely satisfied to get the car where it needed to be with no problems at all. Overall, it was an A+ situation for me. This was a military family situation and it was extremely helpful for us, especially during a time during COVID, it really made our situation a lot easier. I would definitely use them again.

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    Verified purchase

    Reviewed Oct. 22, 2020

    Transporting my mini from Slidell Louisiana to Delray Beach Florida was a pleasure working with Sherpa. They were on time and kept in touch the entire time of the transport. I would highly recommend them if you need your car shipped.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2020

    Sherpa was in California and they were recommended. I went with them and it was a great experience. They picked the car up in Los Angeles County in California the day they said they were going to and it only took them four days to get here in Bartow County in Cartersville, Georgia. They were supposed to call me Friday night but they called me Saturday morning and said it'd be there in the afternoon. The guy was very courteous.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 21, 2020

    I was googling using Google to see what auto transports were available and which ones were the best. Sherpa had it right between good customer reviews and price that's why I went with them. The customer service was great. They're very clean and concise with their answers in the instructions and what needed to get done. The actual transport itself was great too. The guy called me 10 minutes before he was in the area. We met up and put the car on. I was gonna walk back to my apartment but it was kind of raining so he drove me back to the apartment which was awesome. Afterwards, when I went to take up the car, he drove all night to get there as soon as possible.

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    Punctuality & SpeedStaff

    Reviewed Oct. 20, 2020

    My son needed his car out in school. I was looking through different websites and talking to somebody who mentioned the Better Business Bureau and I looked it up. I had spoken to several people but I didn't trust them. Sherpa got a bad rap for this whole thing and I wanted to make sure that I was doing it the right way. I'd never done this before and I came up with a lot of questions. Sherpa was the third company I spoke to and all their answers were correct. They suited me fine. The driver loaded the car up, took the antenna off, and checked everything out. He took a bunch of pictures and recorded everything. He gave me the paperwork, I signed off on it, and six days later, the car was there in the same condition. It was a transport across the country and the timeframe was right on. Everything was good.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 19, 2020

    I did a web search to find them and read reviews about Sherpa and others. The reviews convinced me that Sherpa was worth talking to. Once I received their proposal, they were extremely timely in returning the quote as well as communicating. I was impressed with their professionalism. They picked the vehicle up in Pennsylvania on a Tuesday morning and it was in Florida by Wednesday evening. It was a very quick trip and the quote didn't change. I was very pleased.

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    PriceStaff

    Reviewed Oct. 18, 2020

    I looked at three or four companies on the internet and in speaking to the rep from Sherpa, he gave me the confidence that I needed to move forward with them. Their quote was competitive and it was 100% accurate. It was a wonderful experience with Sherpa.

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    Customer ServiceTechStaff

    Reviewed Oct. 17, 2020

    The process with Sherpa couldn't have been better. I got an email and it seemed like within 5 or 10 minutes, I got a call. They explained how it would work and everything went exactly how they said it would go. For the drop-off and pickup, they were there when they said they would be there. The communication was real good with the driver and the pickup. The driver was great too. Though they contract out, it was a great service. I would use them again in a minute.

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    Customer ServicePriceStaffBillingTransparency

    Reviewed Oct. 16, 2020

    Sherpa is a good alternative to driving the vehicle yourself. I used it to get my daughter's car from school back home. It was an 800-mile transport. I actually checked about four transport companies and Sherpa seemed transparent. It was easy to understand how it was working. Their representative was very helpful and didn't seem too pushy like some of the other companies that we spoke to.

    Sherpa's customer service called soon after and answered any questions I had. They told me how the process worked and there was no pressure or anything to do anything further. We decided to go ahead with them and we called them back when we were ready. Their quote seemed reasonable and was about what we expected. It was exactly what we paid.

    Also, the driver was fine and the transport was much quicker than I anticipated. It was there in one day. This was from Dallas to Atlanta so that was pretty direct. The guy came right to my house and took the car off the carrier. We inspected it and he provided us with some bill of something. We signed off on it and that was it. The car was fine. There was nothing damaged or dirty. It was like it was before it left. The service met the expectations. I was quite satisfied and would use them again. Everything is good on my end.

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed Oct. 15, 2020

    I called Sherpa and requested for the transport of the car that I purchased. I had to make a second call to find out what was going on. Once we got it figured out, everything was fine. It worked out well. It was probably a little bit more expensive than others but the service was great. They have good guys and good equipment. The guy I had to contact with helped me out. He was honest and clean-cut.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed Oct. 15, 2020

    I sold my truck to my cousin across the country. When I went through the brands, Sherpa did a better job of doing the Google advertising. But once I called them, their prices weren't any better. It was a little more expensive than a couple other ones I had talked to. But they had some guarantees and they have a very friendly and easy-to-deal-with staff. They have super good communication. That's key to me. So even if I was getting some quotes that were a lot cheaper, they were giving me guarantees and refund guarantees of all these things. My cousin told me we could go with Sherpa because it seemed like they got it real easy and under control, and they're a part of the more bigger brokering companies.

    I called Sherpa again and Garry was super informative. Anything he said was emailed instantaneously. I liked the quickness and thoroughness. Then by the time they picked up my car and they got over there, everything was on time and in perfect condition. I even messed with a couple things of the car just to test to see if somebody even tried or somebody was gonna mess with it. But they absolutely didn’t.

    It seems like if I was to do it right now, the price wouldn't even be higher than what it was. So they weren’t misleading me either. I respect that even more. So if I had to ship another car, I’d it through them, even if I knew another company could do it for 300 bucks cheaper. I like the trust and the accountability I got through the Sherpa automotive brokers. So it was really cool. It was really worth it. The guy that they sent out had a strong accent but he was extremely good with English. But I was a little nervous and hoped that we don't get lost in translation. But it was perfect. He was beyond polite. He was very good.

    I'm getting into trucking myself and Sherpa went out of their way to explain to me the insurance that I needed and what kind of trailer. They went out of their way to tell me the network they use and how I could become somebody that they use as a broker to ship across the country. They were really cool people to talk to. I enjoyed the experience of it all the way around. I just wish it was cheaper. It seemed like it was overpriced.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Oct. 14, 2020

    My sister was living down from New York. She was gonna drive, but then we decided that it wasn't in her best interest to drive. I had to get her car down to Florida. I tried one other place first and I called them up. They didn't answer the phone and so I looked at some online reviews, and I saw some pretty good ones for Sherpa. I called them up. The guy was super nice. He quoted me $1,000. The first quote I got from the other place was $895. I told him that I got a quote lower than that.

    He said that that the other company would probably call me back after they pick up the car and say that they were having trouble or this or that, and it would be this much more. I went with Sherpa and gave him a $300 deposit. Then he went over everything. It was very clear that I would give the driver $700. I brought my sister down to Florida. We took the car over to my cousin's. They picked up the car a few days later because time wasn't critical. Then a week later, I got a call from the driver. He asked me where he could drop it off ‘cause he had a big semi. We met, picked up the car, paid him the 700, and everything was perfect.

    Incidentally, the guy at the other place that I called first was a real jerk. He called me a few days later and said that they couldn't do the move for 895 and that it would be more like 1,495. I was pissed off. I told him that somebody else already did it for 1,000. Then he said the same thing that the Sherpa guy said, that the company would call back and tell they had trouble with the truck. Overall, it went great. I was very pleased.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Oct. 13, 2020

    I was looking online and I knew of one company. I pulled them up and then, all these other names came up. I called a few and then I spoke to the person that I was buying the car from. They were doing the same thing on their end and based upon our investigation and a few phone calls and feedback, both of us agreed that Sherpa was the way to go. It was not the least expensive but it was not the most expensive. I also wanted to make sure that the car would be covered. In some of the other companies, the car would be out in the open in some sort of a trailer and I did not want that. I wanted it to be enclosed.

    The move was perfect. I had a lead time and I knew the owner so we put our heads together and decided the best day for it to be picked up. It was no sooner than a Saturday and no later than a Monday, which was exactly what they did. The owner of the car took a video. He was able to meet them at a designated place because the owner of the car lives in a very upscale neighborhood with gates and so, they met outside of the neighborhood. He called me and said that the rep was a nice guy and everything went beautifully. Then, I had it delivered at a Mercedes place, where I have my car worked on. It was perfect.

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    Customer ServicePriceStaffRatesFollow-Through

    Reviewed Oct. 12, 2020

    We’re from Arlington, Texas and our son is in the Coast Guard. We had to ship a Honda CR-V to him in Oregon. It was a personal vehicle. We looked at three transport companies and ended up with Sherpa. I was able to check out their office in Tennessee. There was actually a physical location. The company also had good recommendations and things with the Better Business Bureau.

    I mostly communicated with them by email and I had one phone call. Customer service handled everything great and I was very pleased. They gave me a good quote and I felt pretty confident with them. Their quote seemed to be a little bit higher compared to the other companies that I went with, but I felt I was gonna get a better situation. The quote was very accurate compared to the other ones. The transport was 1,500 miles and it took about four days to get to Oregon. It was quicker than they said it was gonna be. They brought the car right to where my son lives. They were just right down the street from his apartment.

    The driver that picked up the car was a little personable and he did a good job with the car overhead. He looked the car over and made sure there wasn't anything wrong with it. He was a very nice young man. My son said the car was a little bit dirty from being on the road for that long. Otherwise, it was great. I got a really good service for the price that I paid. It was really fair. I would highly recommend Sherpa. They did a great job. They followed through with everything they said they were gonna do in a timely manner.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Oct. 11, 2020

    I was moving across the country and needed to have my personal vehicle transported 2,200 miles. I looked at two moving companies and chose Sherpa based on online ratings. I called and asked them a lot of questions. They put my mind at ease. They were upfront and honest. And everything aligned with what I read about the company. Their rep was very knowledgeable and was true to his word.

    Sherpa gave me a quote that was in line with the industry standard. The final cost was exactly what they said it will be. They gave me that expected timeframe of 10 to 12 days. But from beginning to end, the process took eight days. I met the driver at a specific location. He was good. And other than my car being dusty, it was without incident. Sherpa is a reputable company and they're worth it.

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    Customer ServicePriceStaff

    Reviewed Oct. 10, 2020

    Sherpa's customer service was good right from the very beginning. I had a good feeling that there was no hidden cost. I liked their policy and the way that they conducted business. The follow-up was good. Everybody involved all the way from the initial customer service, to the dispatcher, and to the driver was always readily available for a phone call or an email. It was smooth. I got that feeling from the beginning when I was talking to the first person that I talked to. So even though they were slightly higher than the competitors, I still went with them. I felt more confident using them. They were good communicators. They didn't just call me out of the blue and let me know how it was going. I had to call them but I got a response right away from the dispatcher. Everything fell right into place. I was very happy with Sherpa.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2020

    I live in Florida half the year and I needed my car down there. I used Bing and just looked at auto transport. It was like a top five thing. I read some reviews and crosschecked them. Sherpa came up a couple of times. This was a couple of months before I was ready to do the transport. I then picked up the phone and called their 800 number. I left a message and they called me right back. From there, everything was perfect.

    The Sherpa website was very informative and they explained everything to me. They also confirmed everything I read and it was all good. I was nervous as I had a nice vehicle and I was expecting a horror story. But the website said to take pictures in and out. I took pictures of everything. And when the driver came, he took the same pictures as me. I kind of overdid it. I was just overly nervous when I didn’t need to be. Also, the driver was very knowledgeable. On the other end, the car got there in Florida before me. My daughter lives down there so she took care of that end. They had to meet her not in her street so that all worked out fine.

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    TechStaffTimeliness

    Reviewed Oct. 8, 2020

    I was really happy with Sherpa. When I initially booked it, they gave me a date and time. Then they kind of said, "Oh, we can't make that date and time," and they weren't sure when they’d make it. But after explaining my situation to Sherpa, that it was due to a death and a funeral, they understood the urgency. They went out of their way to find another vendor the same day. I know they don't have total control over the actual transport company, but the transport guy was fine too and the vehicle was in perfect condition. Sherpa was on top of things and they always were communicating every step of the way, so they're definitely good to use.

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    PriceStaffRates

    Reviewed Oct. 7, 2020

    I had my vehicle shipped from WA to TN through Sherpa. I loved how the price was the price with no unexpected charges at the end. My car was picked up a day earlier than anticipated and arrived even before I did. When it arrived the driver arranged a place even closer to our destination than we had planned. The entire experience was great! Thank you Sherpa!

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    Staff

    Reviewed Oct. 7, 2020

    Sherpa transported my Corvette from Hemet, California to Knoxville, Tennessee. Everything went very well. They did an excellent job. The man that picked up the car was very knowledgeable about what he was doing and was really a gentleman. Everything went as it was supposed to and the car arrived within the timeframe that we expected it to. It was also in perfect condition. There were no problems with the unloading as well.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2020

    Had never bought a car out of state and needed to have it transferred to us before. Sherpa made the process simply and easy; Make a call and they take care of the rest, and in a few days the driver shows up at your house delivers your vehicle. Done.

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed Oct. 6, 2020

    I purchased a car out of state and needed to get it home. I used Sherpa to have the car moved from Illinois to New Jersey. On the initial contact, they seemed pretty responsive. The customer service reps were pretty helpful, answered all my questions and I didn't get a sense that I was being misled. As far as the quote, they were reasonable. They weren't the highest or the lowest. From the initial call to the time the car was delivered was just under a week. The actual transport probably took a day and a half. The car was delivered within five days. The vehicle that the driver was driving was too big for my street, so we met him offsite. He was a very kind and nice man. The car was dirty when it came because it wasn’t enclosed but there were no marks on it.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Oct. 5, 2020

    We got a new vehicle for my wife, but we didn't trade in the old one. Instead, we gave the old one to my daughter. She lives in Washington. We live in Ohio. I dealt with three companies before deciding to use Sherpa. The first company that we contacted sent me an email saying their guy tried to call me. He didn't reach me, so he sent me an email. That created suspicion for me because I checked my phone and I didn't see any missed calls from that business. I talked to the guy, and he never really convinced me that I wasn't correct. But because I suspected he sent the email without having called, it led me to take them out of the list. That left Sherpa and the other company. I chose Sherpa based on reviews and price.

    Sherpa's customer service was pretty much ideal. They answered all the questions I had. They kept every commitment they made. I would recommend them. It was a nervous type of transaction for me. I've never shipped a car before, and the internet has got plenty of nightmare-type examples. But if I had to do it again, I wouldn't hesitate to go back to Sherpa.

    My daughter inspected the car when it arrived. I sent her pictures, and there were pictures taken by the truck driver. She found no new damage. She went through it and verified that the spare tire and the tools for changing it and everything else were all there. So, near as I can tell, it arrived in the same condition in which it left. It might have been a little dirtier, but that's to be expected after traveling most of the way across the country.

    Sherpa did one other positive thing that I thought was pretty neat. After the vehicle left, they sent me a follow-up email to remind me that they offered a clean car guarantee. They do that by allowing you to go to a carwash and getting a receipt, and sending them the receipt. At which point, they would reimburse me for the cost of the carwash. That was something that potentially was going to cost them money. But it was part of their advertising. They volunteered that that was still there and that I could take advantage of that if I wished. I passed that along to my daughter. I'm guessing she didn't, but it was nice of them to restate that part of their advertising and to remind me that that was available.

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    Staff

    Reviewed Oct. 4, 2020

    Sherpa was a recommendation from a relative and I'm happy. The process went smoothly. It took five, six days from pick up to delivery which was within the window that they anticipated. The driver was very courteous.

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    CoveragePunctuality & Speed

    Reviewed Oct. 3, 2020

    I have done many moves in my lifetime and with Sherpa, everything was absolutely flawless. I started six weeks earlier with their competitor who kept saying, "Wait, wait. Don't start yet." When I waited two weeks prior, they couldn't find anyone to take the car. It was a big drama. I just said, "You're fired." Then I went to Sherpa. Getting everything scheduled was so quick and easy. Their guy was very reassuring, "Don't worry. We got this covered." He carried through, which was great.

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    Staff

    Reviewed Oct. 2, 2020

    I had Sherpa move my car from California to West Virginia. It was delivered on time and as anticipated. The driver had all the paperwork for me, and I had talked to him, and we confirmed a place that he could unload easily and not block traffic with his big rig.

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    Customer ServicePriceStaff

    Reviewed Oct. 1, 2020

    Thank you Sherpa for taking care of us! I reached out for information on transporting my bosses vehicle from Las Vegas to Georgia. Clayton provided a quote and explained the process in full detail. The driver was also a pleasure to work with; he reached out the day before delivery to provide a delivery status. Everything went smoothly-music to my ears! If we need a transport service in the future, we will call Sherpa.

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    PriceStaff

    Reviewed Oct. 1, 2020

    I was moving across the country. I was trying to find a place to help me do that. I went with Sherpa and the quote is high, but it's fair. I was pleasantly surprised with the service. They made it very simple for me. I really like how easy they made it for me. They were very thorough when explaining everything. I would 100% use them again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Andrew, thank you so much for taking the time to leave such a wonderful review. With our Price Lock Promise, Sherpa customers don't experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it as we did when we helped you ship your vehicle cross country. Thank you for choosing Sherpa Auto Transport. It was our pleasure guiding you through the process!

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    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 30, 2020

    We decided to move from Saint Louis to Dallas, Texas, and we have two cars, and there are only two of us. We're in our 70’s, and so we couldn't drive both cars. So, we decided to have one transported. I looked at all the other transport companies and the reviews, and many of them stated that a lot of times, the other companies will quote you a price, but then once you actually get your car, it’s a lot more money. I settled on Sherpa because they’re more of a fixed price. Everything was great. They let me know when they would pick up the car and they picked it up pretty much on time. They delivered it early. I'm very satisfied with this service. It was helpful to know that we were close to the price and that's what we paid. There was nothing extra. I really like that about the company.

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    Reviewed Sept. 24, 2020

    I was extremely happy with Sherpa. Everything was perfect. At first, I called somebody else that was cheaper. I tried to go with them just to save my money, and that was a disaster. I went back to Sherpa, and they were great. Everything was on time and they were prompt. They were right on the money, too. I would use them again.

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    Response from Sherpa Auto Transport

    Walter thank you for taking the time to leave us such a great review! The situation you describe - a customer is told that a car can ship for far lower than the market demands - is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we’re committed to making sure your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen by using our Price Lock Promise. We look forward to assisting you the next time you need to ship a car!

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    Reviewed Sept. 22, 2020

    Great experience using the service. Customer service was fantastic. Coordination of pickup was easy. Updates on status were frequent. Delivery driver began final delivery updates about two hours prior to arrival. Vehicle arrived without any issues. Driver took the time to walk us through the starting instructions from the seller. Excellent service, start to finish.

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    Customer ServiceContract & TermsTechPriceStaffTransparencyFollow-Through

    Reviewed Sept. 22, 2020

    I recently purchased a vehicle and needed to have it shipped from Washington to Colorado. I searched multiple companies to broker the shipment of my vehicle and after reading multiple reviews I settled on Sherpa Auto Transport. Despite the fact that other companies offered to ship my vehicle for as much as $450 less, I decided that it was worth it to spend the extra money to have that peace of mind of being with a reputable company. Let me say that everyone at Sherpa were awesome to work with. They kept me up to date via email on the progress the whole way from me signing the agreement with them, to acquiring a shipping company, and all the way through to the drop off.

    There was an issue with the car not being able to make it onto the trailer when the driver showed up, but they worked hard on my behalf to convince the driver that we had made the necessary repairs and the car would be able to make it up into his trailer. To their credit and his, he came back and picked up the car and made the delivery as promised. The driver was even ahead of the estimated delivery time. Very professional driver and company. I would HIGHLY recommend Sherpa Auto Transport to anyone that’s needs a vehicle shipped! Thank you!!

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    Response from Sherpa Auto Transport

    Dan, thank you for taking the time to leave us this wonderful review! It was our pleasure to assist you with the transport of your vehicle to Colorado. We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Reviewed Sept. 21, 2020

    Excellent job. Car arrived across country in less than 3 days. Drivers were excellent and brought the vehicle as close as they possibly could. Kept us informed throughout the process. Car was in great shape. Could not ask for a better experience. Thank you.

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    Response from Sherpa Auto Transport

    Jaki, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to assisting you again in the future!

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    Reviewed Sept. 19, 2020

    An antique old car needed to get moved to Louisiana where the owner's daughter is a professor at LSU. Everything was perfect. The driver was very nice and clean cut and the broker on the phone was nice as well. They were very professional and the whole process was spotless and easy to work with. It was 100%. If I had a fleet of cars, I would only use Sherpa, but I don't. It's an isolated incident but it was never a stressful event at all. The owner's daughter sent me a picture a month later and she's happy.

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    Reviewed Sept. 15, 2020

    I definitely recommend using Sherpa for long distance transport of vehicles. They were quick, professional and courteous! I called one afternoon, and within two days my vehicle was picked up, then delivered the next time. I was kept informed every step of the process. Thank you!

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    Response from Sherpa Auto Transport

    Ruth, thank you for your review. At Sherpa, we pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We are thrilled to hear this is the service you received. Thank you for choosing Sherpa Auto Transport!

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    Reviewed Sept. 14, 2020

    Had an amazing experience with Sherpa. They quickly found someone to bring my Expedition to Portland for a fair price. The drivers were in constant contact and the truck arrived safely and quickly. I am really impressed, and it’s not easy to impress me! Thanks Sherpa and Finesse Transport, you guys are great!!

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    Response from Sherpa Auto Transport

    Thanks for the great review, Cheryl! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. It was our pleasure to guide you through the process and we hope to help you again in the future!

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    Reviewed Sept. 12, 2020

    I looked at 4 or 5 companies before I went with Sherpa. I liked the door-to-door pickup and their good communication. They got back to me right away. Everything was very clear. They were friendly and I got a good vibe. The communication during the transport was terrific and I was surprised on how quickly they got the car across the country. I was very impressed. The quote was accurate too. It was great with Sherpa. 5 stars.

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    PriceStaff

    Reviewed Sept. 11, 2020

    I liked the reviews of Sherpa. They also explained it to me how they're like brokers and they deal with transport companies and how some of these really low quotes the transport companies might not even accept it. So, it just made me understand the process, so I felt more comfortable. He told me that they are not the cheapest, which was good for him to tell me too. But he also ensured me that my car would be picked up, and it was. They weren't that much more expensive, but that was reassuring.

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    Response from Sherpa Auto Transport

    Gina, thank you so much for taking the time to leave such a wonderful review. With our Price Lock Promise, Sherpa customers don't experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it as we did when we helped you ship your vehicle. Thank you for choosing Sherpa Auto Transport. It was our pleasure guiding you through the process!

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    Reviewed Sept. 10, 2020

    Because of a job relocation, I needed to ship my vehicle from Colorado to Wisconsin. I looked at four to five companies and from a price standpoint, Sherpa was okay. They weren't the cheapest. There were other people who were cheaper than them by a couple of hundred dollars, but I did some research over the internet and there were less negative comments for Sherpa than the other companies.

    One of the negative comments, I found it to be reasonable or it was responded to by Sherpa, so I thought it would be better going with them. If something breaks on my car, it will be really expensive to fix it and I thought it would be better to go with a reputable company. There was one glitch though. I moved to Wisconsin before my car was picked up from Colorado and I wasn’t getting any communication when my car would be picked up. Other than that, they were really good. I called them up, asked them when they were gonna pick up the car (the window was nearing) and they responded immediately. The next day, they had a driver for me.

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    Reviewed Sept. 9, 2020

    We were moving thousands of miles from Reno, Nevada to Michigan. We checked out two companies and we went with Sherpa because they had better reviews. The reps I talked to were very good, and the quote they gave us was very accurate and appropriate. When our contractor picked up the car, they did a wonderful job and we had no complaints. The delivery went very smoothly, too and didn't take long at all. There was a great gentleman that took the car and the driver came right to our house. The car looked great with no marks or anything and we were very happy. All in all, Sherpa was excellent.

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    Response from Sherpa Auto Transport

    We love hearing that you had a positive experience! We understand long distance moves can be stressful and pride ourselves on making the experience as smooth as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier. We hope to help you again in the future!

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    Reviewed Sept. 8, 2020

    I was taking my daughter to law school in Los Angeles and didn't want to drive from Nashville to Los Angeles. I read some reviews on the internet then I chose to hire Sherpa to transport the car. My experience with them was great and everything went very smoothly. The rep I talked to was nice and the quote seemed fine to me. When the person who drove the vehicle came and I met him. He had to drive me back home to get the car because I was in another car. He took possession of the car and took it back to Walmart. And he got to Los Angeles early. I was flying in on a Sunday and Sunday night, he called me and said he had it. He brought it to their company's lot, then I came in a rental car and got it. I'm very satisfied with my experience and the price I paid in the end was fair for the service I received.

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    PricePunctuality & SpeedStaffRatesValueFollow-Through

    Reviewed Sept. 7, 2020

    I bought a car from a private owner in another state and had it brought to me. I went through six companies while looking around for a transport service, put it on social media, and got about six different recommendations. Then, I decided to go with Sherpa because they provided a decent follow through. They also simplified the process and made it consumer friendly. The person I talked to asked all the particulars, got all the information, and put it together. The first driver canceled, but they very quickly found another driver and got everything going.

    The process was pretty seamless on their end, even though I could tell behind the scenes that they were probably scrambling a little bit, They insulated me from that part of the process. From what they did versus what I paid, the price was a good value. The quote they gave me was also dead-on. Plus, the delivery was fantastic and the guy was super friendly. He took the car right to the location and it was in the exact condition when they put it on the vehicle, so all in all, the experience was great.

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    Response from Sherpa Auto Transport

    We love hearing you had a positive experience, Rod. One of the many things that set Sherpa Auto Transport apart from our competitors is our unwavering commitment to guide you through the process. We promise to be your advocate throughout the entire process, answering any and every question you might have, troubleshooting any potential roadblocks, and communicating with both you and the carriers transporting your vehicle. It was our pleasure to help you ship your car and we’re so glad that it was such a great experience.

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    Reviewed Sept. 6, 2020

    My daughter was going to college and I needed her car to get out there. The two other companies I looked at could not handle the trip based on the dates that I wanted so I went with Sherpa. I called last minute ‘cause I thought I had one company. As it got closer to the week, they called me up and said they were coming on Monday for delivery on Tuesday. I said I was not even flying out there till Saturday for them to pick it up. They mixed it all up then they couldn't even do it. When I called Sherpa, the man said they'd figure it out and not to worry about it. Within 24 hours, he was able to find somebody who would work with us and do the days we did. They called back twice. Even if I emailed or had a question, they were on it. They were receptive and couldn't be any more helpful with it.

    The transport was from New Jersey to Bloomington, Indiana and took exactly the days that I needed. It even came a day earlier than I expected which worked out fine. The driver came the day I wanted and delivered it exactly the day I wanted. I needed it Friday and the delivery on Tuesday. He came Thursday afternoon and delivered it Tuesday morning for me. The condition of the vehicle upon arrival was perfect. He even cleaned it up for me and made sure it looked nice. He was phenomenal. He couldn't have been any more of a gentleman and any more kinder. He couldn't have been any more accommodating. I got his name and I would ask specifically for him if he happens to be doing that route at the time I need. He delivered it right to the hotel to us. It was door to door perfect service.

    The quote was definitely the highest of all of them. But at the last minute, I was desperate so I did it. The final price was exactly the same though I would prefer it to have been less. Next time I'd use Sherpa, I wouldn't use it at the last minute. I would do it upfront and it would be a little bit more in the competitive number.

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    Response from Sherpa Auto Transport

    Madelyn, thank you for taking the time to leave us this great review! Sherpa was founded to disrupt the industry by doing exactly what you experienced - transforming this potentially frustrating process into a stress-free one. We are able to do this by frequently updating our customers throughout the transport, offering fair, market-based pricing and above all else, striving to always provide excellent and courteous customer service. Thank you for trusting us with your vehicle. We look forward to working together again in the future!

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    Reviewed Sept. 5, 2020

    Sherpa is an awesome transport company. I recommend them highly. They were very helpful in answering all my many questions and patient as I called back several times. I had a vehicle transported from Virginia to Upper Michigan. The driver kept in touch with pick up and delivery times and the vehicle arrived in exactly the same condition as when it left. The picture was taken at delivery. I would use them again, if the need arises.

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    Reviewed Sept. 5, 2020

    I looked at 4 transport companies and probably the line that grabbed me to go with Sherpa was the fact that they never have any surcharges. The estimate they give you is what you pay. If it cost them a little bit more with their subcontractor to get the car there, they eat the difference. They get more profit if they find a subcontractor that gives them a good price. They were competitive with the others I looked at but I liked that feature.

    The transport was about 2,000 miles from Pennsylvania to Arizona and it took right about three days. We met the driver at the specified location. We had a little misunderstanding because we were meeting behind the giant supermarket on Atherton. It turns out that this Atherton is a main street and State College and there's this giant end, both ends of it. We went to the east end and he was at the west end. But he quickly called us and it was like a 10-minute drive over there so it was not a problem.

    The quote was reasonable given the circumstances. The subcontractor that they used was very good. He was courteous, very professional, pleasant and patient. He called if there was any question about anything and kept us well-informed on where he was and what his progress was. So we felt good about it. I already had a couple of people and told them that Sherpa very professional. They delivered on time and at the price they quoted.

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    Reviewed Sept. 4, 2020

    There were two I reached to and Sherpa had a guaranteed price. It seemed competitive and it was right on. Communication was great too. I had to call them a couple of times just to clarify things and I ended up changing the car I was shipping. Everything was easy and from Ohio to Utah, shipping took less than 48 hours. It was super fast.

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    Response from Sherpa Auto Transport

    Alexander, thank you for taking the time to leave a review! We know that shipping a vehicle can be challenging, but it doesn't have to be! At Sherpa, we pride ourselves on providing top-notch customer service. This looks like keeping our customers updated throughout the shipment and providing transparent pricing backed by our Price Lock Promise. It was a pleasure working with you to transport your vehicle!

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    Reviewed Sept. 3, 2020

    I looked at the reviews online and the reviews from other people guided me to use Sherpa. They were very nice and were answering all my questions. They made me feel a little bit more at ease. They did the best that they could. The transport was from Indiana to Florida and it was a lot quicker than I expected. It was like in a couple of days' time where they got the driver for me and the driver was able to do it in a couple of days. He picked the cars up on a Friday and they were there Saturday. I would tell people Sherpa was a good company if they're planning on using a transport company considering the timeframe that others were talking about as far as getting the cars down.

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    Response from Sherpa Auto Transport

    One of the many things that sets Sherpa apart from the rest is our unceasing commitment to be professional, courteous and informative. At Sherpa, we promise to keep the customer updated every step of the way from the initial phone call to the status of your vehicle during and after transport. Thank you for choosing Sherpa. We can’t wait to work with you again!

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    Reviewed Sept. 2, 2020

    We had initially reached out to some other brokers and some other companies and carriers. The one we initially went with ended up not being very professional and the communication with them was very bad. We were outside of the two week window of pick-up time and thought we'd take a second look. I found Sherpa on Nextdoor which kinda gets you in touch with people within your community, your neighborhood, or maybe your subdivision. A gentleman had used them several times and said they were awesome.

    I called Sherpa and set up the pick-up window and the delivery of the car. Compared to the first company we talked to, it was like night and day. The young lady that I spoke with definitely knew the ins and outs of the auto transportation business. I could tell that just within 10 minutes of talking with her. While we were on the phone, I was getting some of the emails that she was sending to look over and sign and get back with them. Everything was really professional, very seamless, and very efficient. I can't think of anything that they could have done better. They were top-notch from the beginning.

    After I spoke with the first young lady, it was a great phone call and we felt pretty confident that this was gonna be a better situation and a better company to go with. A few days later, I received a call from David and he also was really professional and very funny. We were kind of having a nice conversation on the phone that after I got off the phone with him, I felt like we did choose a better company to go with because he also knew the ins and outs of the transportation business when I spoke with him, from the first call phone call to the second phone call with him.

    Where my son's car was being delivered to, it's a very small town and the roads can be hard to navigate with a rig that large. What the driver did was he parked his carrier then unloaded his car and went to my son's apartment complex and picked him up. He then brought my son back to the carrier to get his car. That was really great. Even though it was a small town and my son could've taken an Uber, it was really nice that they didn't make him go through that extra trouble just to get his vehicle.

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    Reviewed Sept. 1, 2020

    I was overall very happy with the services that Sherpa Auto Transport provided. I was trying to ship a very special car with low ground clearance from Amarillo to Austin, Texas. Other companies simply failed this task despite trying it for several days. Sherpa company provided this service in 16 hours. Highly recommended to friends and family.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    I had an SUV shipped by Sherpa from South Carolina to Virginia. Their estimated time was as accurate as DOT allows. However, communication could have been better. It wasn't until less than a week prior to my expected pick-up date that there was a discovery that I was on the central dispatch in two places and that was why no driver had picked my vehicle yet. It only got caught a week out instead of earlier on.

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    PriceRates

    Reviewed Aug. 31, 2020

    I was blown away by the service I received from Sherpa! The transporter was so accomodating, nice, and genuine. He texted me throughout the whole time. My vehicle arrived with no damages and earlier than I expected. It was a great price and service. I will use them again and refer them to anyone needing transportation services.

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    Response from Sherpa Auto Transport

    Thanks for taking the time to leave us this great review, Alyssa! Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We offer the best car shipping experience possible by being communicative with our customers and offering transparent pricing backed by our Price Lock Promise.

    It’s wonderful to hear that the carrier you worked with was also great at keeping in touch. We look forward to assisting you, and anyone you send our way, in the future!

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    Reviewed Aug. 31, 2020

    Sherpa did an amazing job for me with my long haul move across the country. I have had bad experiences in the past but Sherpa was very professional from my first call. Their customer service, support and response time was great. My car was picked up by their preferred carrier on time and delivered 6 days later! The car hauler Sherpa chose was first rate. The next time I move a car it will be with Sherpa, and I will be passing my comments on to friends. Thanks Sherpa. Scott

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Aug. 31, 2020

    We needed a transport service 'cause my daughter moved out to Pennsylvania temporarily and didn't wanna drive all the way out there from California. So it was for her car. I heard about Sherpa through a friend who had used their service. I called them, I got a quote. It was a little higher than what I wanted to pay. It was almost $1,900 for the transport. I did some checking online and I went with a cheaper option with a different company. It was about $500 cheaper. But the problem was they could not get a carrier. My pickup time came and went, they kept telling me, "Waiting for a carrier to be assigned." We couldn't wait any longer.

    I called back Sherpa and I told them my situation. The guy was very respectful not to bad-mouth the other company, but he said that they often get a lot of those clients coming to them because in this case, cheaper is not always better and the other company has a hard time getting carriers pick up their loads because they don't pay enough. I said, "Okay, let me re-quote with Sherpa." He gave me a better price than when I originally quoted with Sherpa. He offered me a $100 gift card to help, knowing that it was a little bit pricey. Then I booked with them and got a call the very next day, that they have someone to pick up the car.

    We arranged a pickup location at a local Walmart and then he said that the driver would call me the next day at around 1 o'clock. Then the driver called me the same day. He was a little hard to understand and he wanted to pick up the car that very same day. That was a little bit concerning to me because one person told me tomorrow, this guy told me today. I ended up calling the dispatcher back and he assured me that it was his driver and that everything was on the up and up. Once that got straightened out, it was completely fine.

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    Reviewed Aug. 31, 2020

    I was moving an SUV from one state to another state. I looked at Montway, but they were terrible. Then a young lady from Sherpa was absolutely awesome. She walked me right through the process, gave me the price and then after that, everything was just making a payment and scheduling stuff. The quote that I got was fair and accurate. It was absolutely phenomenal and was right on the money. It was beautiful. Then the delivery went absolutely amazing. When they picked it up, the guy was on-point. On top of that, when they dropped it off, it was easy. I gave the guy the payment in cash. Overall, Sherpa's great.

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    Reviewed Aug. 30, 2020

    My van broke down in Ohio and I live in Maryland. I wouldn't wanna get it completely repaired so I needed to transport it. I looked at several companies and then I found Sherpa's ratings. They had a good price point so I went with them. I had a good experience. I had positive interactions with everybody. They even called me before I called them sometimes to follow up on things, which was great. The quote was pretty fair. If things went up once they quoted me, they were willing to cover the cost, which was great. They were willing to pay the whole process with what the drivers and what was already on the board. It was kind of crazy. They kind of took that stress off me.

    The delivery went well. They did it in the time window that they gave me. The gentleman came, dropped it off and shook my hand. I signed a bill of lading, got a copy of it, and he was off. Overall, it was a good process. The customer service was great. They kept the customer out of the weeds of the whole process between driver's bidding on pickups versus what you pay. I also like how they have the little gift card as an incentive.

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    Reviewed Aug. 30, 2020

    Sherpa did a really first class job. Our customer service representative, Crimson, arranged the pickup and all the logistics while we were on the phone. The car was picked up within four days and delivered within seven days. The timeframe was perfect. The driver was also super at communicating. It all worked out perfectly. Their pricing was also slightly less than other companies.

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    Reviewed Aug. 29, 2020

    Vue was loaded to transport and delivered on schedule. My inquiries were answered both by phone and email without delay. I was given cell phone of driver which is an excellent customer connection. Thank you.

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    Reviewed Aug. 29, 2020

    I looked for 5-star rated transports online and Sherpa popped up. I called the number and the rep answered and then she answered all my questions. From first conversation to the delivery, everything was first class.

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    Reviewed Aug. 29, 2020

    I had a car transferred by Sherpa from North Carolina up to Wisconsin. Their ratings were high and the customer service was top-notch. Even the driver, I'll request that driver again. That driver’s the most meticulous, conscientious guy I've ever seen and he's from Ukraine. He doesn’t take everything for granted. He doesn’t take this country for granted. The guy looks like a professional soccer player. He was over the top. You pay a little more with Sherpa, but it's worth it. Very competitive business.

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    Reviewed Aug. 28, 2020

    We lost our jobs due to COVID and we had to relocate from California to Florida. We had moved to California about two years prior to this move and at that stage, we reached out to four different service providers. We used Sherpa for that move from Ohio to California and we liked their service so we were a repeat customer. It was a smooth experience and I didn't reach out to any other companies for the second move. I was very satisfied with Sherpa.

    When you set up with them, because they're an agent, they go out and find the actual truck. They told me that they were gonna be back with me within this window having somebody lined up to take the car. I ended up having to call them on the last day of that window because I hadn't heard from them. They didn't have anybody lined up yet and it was a little bit of urgency. There's gonna be no problems, ended up rushing, and they said something about a 250 fee on their end. They would add more money to the pot to get someone to take the job. It was something along those lines where it wasn't locked in early enough for me to feel 100% comfortable. It was a little bit stressful but I was very happy with them.

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    Reviewed Aug. 28, 2020

    I only deal with Sherpa. We have friends who used them and they did a great job of moving my 1950 Jeep from Florida to Virginia. A couple of fellows came in and they couldn't have been nicer. They took great care to make sure everything was right. The battery was dead and they offered to jump it for me, but it was delivering to a home where I had a battery charger anyway. They did great. The quote was competitive as well. It wasn't the lowest number, but they guaranteed the prices of things. They also assured me that it would be an enclosed vehicle that carried it and other things that other people said they would have to figure out later. Keep up the good work. Stay in business.

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    Reviewed Aug. 27, 2020

    We had gone to Montana and my wife broke her back, which we're dealing with right now. We had to bring her home and we had to do it on an air ambulance, so I needed my car transported. I had worked with the sales rep from Sherpa before and it was the same driver as the first time. I knew these people from about two months ago. They transported my car and the people that did it did a very good job.

    This time, the total trip was between 1,800 and 2,000 miles and the quote I received was exact. During the transport, I talked to the driver a couple of times and we had friendly conversation. He had gotten delayed about a day from when he originally thought it was gonna be, but that was all right. He let me know that too. He then met me at a Walmart, he unloaded the car, and I paid him. We looked at it carefully, and it was in excellent condition. I brought it home, and he took off.

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    PriceStaffTransparency

    Reviewed Aug. 26, 2020

    I bought a new 2011 BMW M3 and had to have it shipped 2,800 miles. I had two 10-minute conversations with the gentleman from Sherpa named Chris and he laid out exactly what the service entailed and what options were available to me. After doing a little bit of research on my own with regards to reviews left online, I decided to choose Sherpa. The rep who handled my transport was very professional and transparent, and that was a big deciding factor for me. Also, the quote was very competitive.

    The delivery was great. We were able to meet in a large parking lot to give the truck driver room to maneuver. He was wearing white gloves. He had it on the top rack all the way in the back and tucked away and very carefully extracted the vehicle from the truck. The only thing is that the estimated delivery time frame was a three-day window and it was on the final day of that three-day window. Had it been towards the beginning of that or in the middle, that would've been great. But I understand that things happen, like traffic and weather, and all that other stuff and it was going all the way across the country. Other than that, the vehicle was great and it was as expected. It was a great experience and if I have future car shipping needs, I will turn to Sherpa.

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    Reviewed Aug. 25, 2020

    My wife and I moved from Pennsylvania to California and back. I started calling around and getting prices and Sherpa was one of the few companies that called me back. They gave me an upfront price and the cost was really good. They were a little cheaper than the other guys, in some instances. In some instances, they weren't. But you get what you pay for.

    They called me and kept me updated on everything. They told me who would be taking my car up and sent me pictures of the person and the truck that was gonna be picking it up. Throughout the process, they called me halfway through and at the end to make sure everything was okay. They worked with me on my time schedule and got my vehicles from point A to point B with no trouble. They even gave me a gift certificate each time I've done it. That's pretty nice to stand behind it. We've done it three times and I've used Sherpa all the time. They've been fantastic.

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    Reviewed Aug. 25, 2020

    Sherpa was very accommodating on my last minute request. I was in the middle of a move between Atlanta and Houston and had my father-in-law come up to help me out. Then our newborn daughter and myself got COVID. So we, unfortunately, could not have my father-in-law come up and drive my wife back. So I needed a truck driver to drive the moving truck back. Sherpa had some good reviews online and I called them. Then they just stopped everything to get me a truck driver out there for a reasonable price. The quote they gave me was spot-on.

    The guy I tallked to knew everything and he knew all of the drivers personally so even without his calendar in front of him, he knew who could get in touch with me. It was only a few short minutes that he put me in touch directly with the driver and we coordinated everything from there. The driver came out and he was perfect. There was great communication all the way and great value. It was awesome.

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    Reviewed Aug. 24, 2020

    My son is in the military. He was being transferred from Nellis Air Force Base to Montgomery, Alabama. They had two cars and he wanted the family to be in the same vehicle. I called Sherpa and got someone in Charlotte, North Carolina. He was very nice and helpful. He said that he would let us know when they could get a driver. But then COVID hit and they weren't able to get a driver. They stayed in touch with us. I got emailed about every other day that they were still trying to get a driver. It wasn't their fault they couldn't get one. Then they made it right at the end. It was a week late. The vehicle came about a week it actually got there, but it didn't affect too many. The car was fine. The driver was good and they also waived an extra charge because it was late, which was very nice. It was a good experience.

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    Reviewed Aug. 23, 2020

    I needed to send a Toyota 4Runner cross-country and I went through Sherpa. It took 30 seconds to set up the move and provide basic information. However, their quote was a little high. I've transported cars before so I knew what I paid in the past. Still, the driver they sent was friendly and professional. I called a couple of days before my car would arrive and the driver told me what time he would be at the drop off point. Overall, Sherpa provides great service.

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    Reviewed Aug. 22, 2020

    After looking through three other shipping companies, I liked Sherpa's price. I shipped a '96 Honda Accord through them and the rep whom I worked with was really nice. He gave me details about the process and let me know what I could expect. The driver I got was very communicative. He called me a few times to follow up and let me know where he was at and when I could expect my car. The condition of the car was great when it arrived and there was no damage.

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    Reviewed Aug. 21, 2020

    I purchased a 2009 Hummer H3T out of state so I needed someone to bring it to me as opposed to flying out and driving it back. I used Sherpa before. It was great dealing with their reps. They're very informative and polite. The quote they gave me was accurate because the price didn't change. Also, there was excellent communication with the driver through texts. Everything went great.

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    Reviewed Aug. 20, 2020

    The service was great. The quote was very reasonable and accurate. All the paperwork was straight. They told us how it was gonna be and they were here on time. The staff was very professional, friendly, and patient with us.

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    Reviewed Aug. 19, 2020

    We originally contracted with another company because they came in with a low quote to transport my 1972 Chevelle. They were unable to move my vehicle in a timely fashion and in addition they said they would need additional money to make it more attractive to secure a driver. We lost ten days with the other company. Sherpa, true to their word, reduced their profit margin by paying more to the driver. This enabled them to secure a driver within three business days. My Chevelle was delivered by an experienced and courteous driver. My experience with Sherpa was great and I would definitely use them again.

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    Reviewed Aug. 19, 2020

    They were recommended to me and I was very happy with them. I transported a 2019 F-150 and a 2017 Malibu. They hooked me up with K1 and they got here within three days. The rep that I dealt with was wonderful. He always kept me in communication with what was going on and how quickly he can get me somebody. They told me the 900 down and the $1,500, and there was no change in price at all. I paid in cash right when the transport got there. It got here a couple hours before my flight got in which was perfect. My ex-husband received the vehicles and he inspected them. They were in perfect condition.

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    Reviewed Aug. 18, 2020

    I had a good experience with Sherpa Auto Transport. The driver whom I worked with did a great job. When he delivered the vehicle to my son, he commended how friendly the driver was. He told my son when he was gonna be at the drop off point. The final cost was the quote that Sherpa gave me.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Aug. 17, 2020

    I sent emails to two companies and Sherpa was the only one that called me. The other one just sent me emails. So Sherpa developed a relationship with me over the phone and they seemed like they could do it. They were confident. The gentleman told me everything and they really seemed to have better customer service. The coordinator was very knowledgeable, very calm and very helpful. I talked to another coordinator and it was the same thing. I was not there for the pickup and delivery, which was another reason why it was so important to have a good relationship. I had a surrogate and they said both the pickup and the delivery went really smoothly and the people were very professional. The final price was exactly what they said it would be. They have a very good system. They seemed to know what they were doing. They were honest and straightforward. That extra touch of making a phone call to me, as opposed to just emails, was really helpful.

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    Reviewed Aug. 16, 2020

    The price was good and they were very quick. They took my vehicle from Michigan to North Carolina, which is around 10 hours driving. In less than 24 hours, they delivered my vehicle to the final destination, which was awesome. I was surprised. Their customer service team was good. In regards to communication and service, they were really excellent. Sherpa did everything perfect. They were very flexible in regards to payment as well. The overall experience was good and I recommended one of my friends to them.

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    Reviewed Aug. 15, 2020

    This was the first time I used car shipping service. After some research I decided to get quote from two auto transport companies. The other company was much larger than Sherpa. I ended up choosing Sherpa because they guaranteed that my car could be picked up by the deadline I had and I was impressed by their service attitude. Dillano, the sales representative, was very helpful. I booked the service at around the close of the business day, and to my surprise, they notified me at around 10 am the next morning that a driver had been secured to pick up the car later that day or the following day.

    When my nephew had a little trouble getting in touch with the driver to arrange the pick-up, I emailed Sherpa. Within a few minutes, the driver contacted us. Sherpa called me soon after to make sure that the driver did contact us after they reached out to him. After that everything went very smoothly. I got several emails from Sherpa during the process reminding me to examine the car carefully during pickup and drop off. The car was delivered to me without any problem. I was extremely happy with the service and would highly recommend Sherpa.

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    Reviewed Aug. 15, 2020

    The rep was a very nice guy. He called me before he came to let me know he was on his way. He got there when he said he'd be there and loaded my car up on it. I asked him to turn the car around backwards so that all the bugs wouldn't hit the front grill. He obliged happily. He was great. The quote was what I thought would be standard for that distance. It was $300 down and the remaining balance when he delivered the car. From beginning to end, it took four days. It was a long drive. The car arrived before I did so I had my son pick it up and everything went well. It was there when I got there. It went perfectly according to plan.

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    Staff

    Reviewed Aug. 14, 2020

    Great Experience shipping vehicle. Sherpa representative went out of their way to answer all my questions. Sherpa secured a dependable, professional company who provided excellent service from pre pickup instructions to pickup and then delivery.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2020

    I like the way Sherpa talked to me. They were polite and businesslike, but yet they were friendly. I thought they were the best ones for the job and I was right. They got my car to me really fast and it was in excellent condition. I had it transported from Florida to Oregon. They told me at first it would be four or five days, but they got it here in three days. I didn't expect to have it here so soon, so I didn't call them or anything. And then when they got here, they called me. I couldn't believe that they were here already. Getting here from Florida in three days, that was pretty good. Sherpa does a pretty good job.

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    Reviewed Aug. 13, 2020

    We were moving across the country and it worked out well with Sherpa. I sent their rep an email and I talked to him on the phone. Their reps were friendly and reliable. They picked up whenever I called and they responded to emails. A few days beforehand, they called me and said that they got a shipping company for me. They came a day before they said they were gonna come. Then they were able to drop it off three days before they said they would which was fine ‘cause we ended up getting to our destination a little bit earlier. The delivery was pretty easy. The guy who was driving the truck initially didn't know my exact address. His pick-up was 45 minutes away. I asked him to pick something closer and he just asked me to find a couple of dealerships near me. I did and he picked one of the dealerships and then I only had to drive five minutes instead of 45. He was super nice about it.

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    Reviewed Aug. 12, 2020

    I bought a car out of state and I reached out to Sherpa. When they gave me a call back, the lady was very helpful. She explained everything to me very well. Then I emailed her back a few days later to sign the agreement. We were making sure that all the paperwork had been approved. The transport was about 700 miles and the quote they gave me was good. I paid exactly what they said it was gonna be. It was the first vehicle I've ever had transported and the cost seemed to be okay. I did not get a call from the driver in the morning telling me that he was on his way, which I figured I was going to but I did get a call from the dealership, telling me that he had picked the vehicle up and that he least left. But he did give me a call an hour and a half out and told me about the time he'd be there. I live in a subdivision so he parked in a larger area and wiped the car down and drove it down to me. The car was perfect and was exactly what we were hoping for.

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    Reviewed Aug. 11, 2020

    Sherpa was great from start to finish. Everything was easy. They had great customer service and provided a great, professional driver. Would not hesitate to recommend or use again. We shipped from CT to CO. Our son is a student, so we got a special discount - An absolute yes.

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    Reviewed Aug. 11, 2020

    Sherpa Auto Transport had everything squared away when I first used them. It pretty much took two days to get a car from Dallas to Tulsa. So, I was so impressed with how it went the first time that I used them for the second time from Los Angeles to Tulsa. The driver that picked up the job was allergic to his phone. When he was picking up the car, he was supposed to call me and he never called. But I called Sherpa to get it all squared away and they jumped on it and got him lined out. So Sherpa has done well. Everybody that I’ve talked to has all been pleasant. They have their heads on straight and they get done what needs to be done. Anytime I ever ship anything, will definitely be through them.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Aug. 10, 2020

    The representative from Sherpa, Shane, was really helpful and over the top with his value. He gave me information regarding the industry and things to look out for. He gave information beyond what was needed and I was thankful for that. The total transport was about 700 miles and I didn't wanna drive my car myself. The quote they gave me was pretty fair. It was better than me doing the transport myself. Then the final price was accurate and they sent my rebate card, too, which was pretty quick. They called and told me that they were on the way. Then they dropped the car off and I gave them the check order. Then the driver was on his way. Everything looked good when they dropped it off. Sherpa provided excellent customer service. If you wanted someone that's transparent and help you walk through the whole process of the service, then Sherpa’s the place to go to.

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    PriceStaffRates

    Reviewed Aug. 9, 2020

    When we had to move the car from California to Virginia, we found that Sherpa matches the consumer rate with the service. They’re a little pricey, but I went with them because of their excellent reviews. The impression I got was they’re dependable. The reps were very courteous and helped me with the right kind of carrier. They vetted the carrier. I knew that they would pick up within a couple of days. The quote they provided was very competitive. My main thing was that they had good customer relations. They were very courteous. The delivery was a couple of days ahead of time, which was good. Also, the vehicle arrived in the same condition. Go for Sherpa. They deliver as they promise.

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    Reviewed Aug. 8, 2020

    This is the second time in two years that I have utilized Sherpa Auto Transport and the second time I have NOT been disappointed in their services. Easy, Efficient and Excellent customer service all around. Thanks for getting me from there to here!

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    Customer ServicePriceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Aug. 8, 2020

    These guys are the best!!! I was planning to send my SUV from Los Altos, California to Pittsburgh, Pennsylvania and they helped me with whatever they could during the COVID-19 pandemic. They gave me the best quote and they found a driver for me a day after I called them. Unfortunately, due to the pandemic my program got canceled so I had to call them and cancel my transportation. They were really understanding and they refunded me back 95% of my NONREFUNDABLE deposit. I could not believe it. They were so professional and understanding. I will use them from now on and I highly recommend them. They are the only honest company in their industry. Also, I don't usually write a review but these guys deserved it.

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    Reviewed Aug. 8, 2020

    Sherpa was a very good experience. From start to finish, the biggest thing for me was the communication back and forth in terms of updates. Ours was a cross-country vehicle delivery. There was a lot of moving parts, where to pick it up and where to drop it off, and also who the driver was, where the driver was. All of that was very good.

    I inquired originally with a company called Montway and the biggest difference is a lot of these guys outsource and contract drivers. It wasn't fully communicated to me in a previous arrangement that it's very difficult to pinpoint or actually schedule a pick-up on a certain date. It's very fluid. Unfortunately, that was never communicated to me by Montway. They said they would guarantee a pick-up date for an extra amount of money, for extra costs, which I agreed to, but they didn't come through. That was very unlike Sherpa where they explained the process, explained the window of pick-up. They were very accommodating and they got the car delivered over cross-country way earlier than expected. Also, their quote was very good. It was right on the dot.

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    Customer ServicePriceStaffRatesValue

    Reviewed Aug. 7, 2020

    This was my first experience in having a car shipped across the country. It was very overwhelming! I researched many companies and kept reading horror stories! The name that kept coming up with great reviews was Sherpa Auto Transport. I called and spoke with an actual person who explained how the process works and answered many questions. The price was higher than the “estimates” from other companies. It was worth every penny! The communication was great before, during and after! The people at Sherpa were great! And the driver was great! It was an all around wonderful experience shipping a car from Texas to Washington. Thank you for everything.

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    Reviewed Aug. 7, 2020

    I was moving from the east coast to Utah and I didn't want to drive it. To get a quote, I submitted an online form to Sherpa and then talked to somebody on the phone. That was in early June. Then Sherpa got back in touch with me a couple of days later about who would be taking it and gave me the rough days of the transport. My sister had lived in Boston and had moved a car out here. So I knew what she had paid and Sherpa's quote seemed reasonable to me. I was able to pay the down payment with a credit card on the phone and I didn’t have to arrange anything for that. So, that made it easier.

    Everything was very transparent. The company that Sherpa selected to make the move came when they said they were going to. They dropped the car off when they said they were going to and the driver was very friendly. I had to leave the day that they were coming, so I had a friend who took care of the loading and she said that everything was good on that end. So I was very satisfied. The transport was painless and it was the easiest part of my move.

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    Reviewed Aug. 6, 2020

    I was looking for a timely transport of my vehicle from Dallas to Albuquerque and it all happened quicker than I expected with Sherpa. They mentioned that there would be a three-day window well, but it actually reached under two days. Everything was very timely. The first time I spoke to the representative from their side, he explained to me the process and all the details very transparently. Then I received email communications when the car was gonna be picked up, about to be delivered and when it was delivered. The quote they gave me was on spot and there were no changes to what was promised upfront.

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    Reviewed Aug. 5, 2020

    Sherpa Auto Transport handled everything upfront and professionally. They answered my questions in detail and I was very happy with their results. We shipped our vehicle from Michigan to Texas. They met us where we need to unload and was on schedule. The driver did an excellent job. We were able to talk with him and met him in Michigan and met him down here in Texas.

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    TechStaff

    Reviewed Aug. 4, 2020

    I went with Sherpa because they had a contract and there wasn't anything that anybody could change. The transport was from Sacramento, California to Nashville, Tennessee and they were pretty good. The only thing I recommend them to do is to have drivers that have a good track record. That way, they'll keep good reputation. Transportation Inc. was really good but US Road, Inc. was a bad, bad company. They used them but I wouldn't recommend doing that.

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    Reviewed Aug. 3, 2020

    Sherpa was great, even though it came down to the last day for someone to pick up our contract, Sherpa said someone would and sure enough it did happen. The gentleman who arrived picked up the vehicle even though it was a difficult parking job for the semi they made it work. Would use them again!

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 3, 2020

    A friend had recommended Sherpa last year and I used it last year too. This time, I was getting my daughter's car home from college so she didn't have to drive. They did a good job and the transport was really fast. It’s a 20-hour drive and it wasn’t even 48 hours that they made it. The price was good too. It was even lower than last year's. The delivery was super easy in both years that they've done it. The driver does a really good job of delivering it because it's not that easy to deliver on that big of a truck. He was super efficient and professional.

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    Reviewed Aug. 2, 2020

    Your service was outstanding. I was given a pickup date within an hour of my acceptance of your deal. The driver from Trans Cargo Inc. was on time and carefully loaded the car. The delivery was completed on time with no damage. The driver was competent and friendly. I heartily recommend your service.

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    Reviewed Aug. 2, 2020

    Moved my daughters car from California to Arkansas. All went very smoothly from set up to delivery. Instructions for pickup in California were communicated very clearly by the driver. Delivery time in Arkansas was quick and smooth! Would highly recommend Sherpa.

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    Reviewed Aug. 2, 2020

    Wonderful and smooth experience from beginning to end; price was fair; driver was excellent and very friendly; by far the best car transport experience I have ever had; I would highly recommend this service and would definitely use them again.

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    Reviewed Aug. 2, 2020

    Sherpa was really good. I shipped two cars with them. Even though they were not the lowest, they were the ones that felt more secure as far as warranty and communication with the people in the company. It was great customer service. The communication was prompt and in a timely manner. There was a great communication from Sherpa down to the person who was picking up the vehicle. This was way better experience than what I had when I did a transport last year. The other part that I liked was the price. It was a contracted price which never changed. Last year, I got screwed because I was given a price then something else happened. That's why I went with Sherpa because the price was what the guy said on email.

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    Reviewed Aug. 1, 2020

    Sherpa driver kept in contact with me and delivered my car to Matson as promised. The Sherpa representative was clear and straight forward, emailing me and calling me to update dates and information. Good job!

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    Reviewed Aug. 1, 2020

    My brother was moving from California to North Carolina and needed his Lexus transported to NC. I am so thankful I found Sherpa! From the beginning to the end, they were awesome, and the company they entrusted our car to for delivery was fantastic. They kept us updated and even delivered his car a day earlier than expected! I highly recommend this company!

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    Reviewed Aug. 1, 2020

    From the initial call, the customer representative’s professionalism and the reviews won my business. Their quote was a little higher than other transport services, but it was well worth it. Communication was excellent. My son’s car was picked up and delivered when promised. No surprises or hiccups throughout the process. Plus, my son was able to pack his trunk with his speakers which was a bonus! The car arrived without damage and relatively clean considering the cross country ride. We did not take advantage of the free car wash. I would not hesitate to use them again.

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    Reviewed July 31, 2020

    Sherpa arranged for transport of my vehicle across country from Huntington Beach, California to Wilmington, North Carolina. The vehicle got there in 5 days and was in perfect condition. Along the way, the Sherpa staff were communicative, professional, and courteous. The price was fixed in advance and there were no issues with billing. Sherpa is a top-notch company.

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    Response from Sherpa Auto Transport

    Ellen, thank you for this wonderful review! It was our pleasure to guide you through the process. You review highlights everything we strive to provide our customers - excellent customer service, punctual pickup and delivery with a thoroughly vetted carrier, and transparent pricing backed by our Price Lock Promise. Thank you for choosing Sherpa Auto Transport. We look forward to serving you again in the future.

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    Reviewed July 30, 2020

    Sherpa Auto Transport did an amazing job delivering our car from Va. to Mi. They were very upfront about the costs (which were very good). They gave us a time frame and they delivered the car right on time! The person I spoke with who worked to set up our driver explained time frames, prices, our driver, insurance on our car, everything we needed to know. Our driver was on time! He was very nice, he did an excellent job loading and unloading the car! Great Company to work with!

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    Reviewed July 28, 2020

    Sherpa is local to North Carolina and I did an online search before I chose them. Customer service was great. They were very thorough. Both pickup and delivery went very smoothly as well. It took four days, from Tuesday to Friday, and the driver was great. It was 2200-mile transport and we had to deliver it to a military base. While some of the other places wouldn't deliver to a military base, Sherpa didn't have a problem doing that.

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    Response from Sherpa Auto Transport

    We know there are a lot of options to choose from in the auto transport marketplace. It means a lot that you trusted us to ship your vehicle, Doug. From the very beginning, Sherpa was assisting military families in shipping to and from military bases. We are very comfortable facilitating this type of transport and were more than happy to help you ship your vehicle.

    Thanks again for picking Sherpa. We look forward to assisting you again in the future!

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    Reviewed July 27, 2020

    Sherpa made shipping our car from DC to Oakland easy and unstressful. They communicated regularly and clearly. I knew at every step what was happening. Part of the credit has to go to the driver, but Sherpa arranged for the driver and provided very clear instructions and guidance throughout. I requested a quote from Sherpa on the 20th and the car was delivered on the 25th in perfect condition. Amazing! Great job!

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    Reviewed July 27, 2020

    I didn't wanna drive the car from Colorado to Virginia. That far was a pain in my butt, so I looked to hire a company. Sherpa was the first one to answer the phone and they were really good. The delivery was perfect too. They were ahead of schedule and the cost was lower than I expected. It was worth it.

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    Reviewed July 26, 2020

    We used Sherpa twice because we moved to a different state. We had two cars and we had to have one shipped here. Our relatives still live in the state that we resided in and they sent my son a car. So, we used Sherpa again ‘cause we had such good luck with them the first time. It was probably the easiest thing that we did. Everyone was really nice and easy to get ahold of. The drivers were responsive and the transport took a very short amount of time. They were wonderful. Both of them were very kind. We were overall very happy with both experiences.

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    Response from Sherpa Auto Transport

    Beth, thank you for taking the time to leave this great review. We love helping all everyone but repeat customers always have a special place in our hearts! Sherpa was founded to make shipping your car easy and stress-free. We ensure that our customers have a great experience by staying in communication throughout the transport to give updates and answer any questions, provide honest pricing backed by our Price Lock Promise, and employ a vetting process to find the best carrier.

    Thanks for choosing Sherpa (again)!

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    Reviewed July 25, 2020

    I had a small Lexus SC430 shipped from Fremont, California to Conway, South Carolina. I went with Sherpa right off the bat. There was a couple of other companies but it was a set price with Sherpa. The rep that set it up for me was great and very pleasant. I explained my situation. I live in a cul de sac but I'm fairly close from a main road. When it came down to the delivery, we picked a place where the trailer was able to pull off to the side of the road and I met the guy out there. The driver was really good too. We loaded up the car and everything was safe. He had a handheld device. He gave me a copy of the bill of lading and it had all my information on there. I verified it.

    I wasn't gonna be the one that was gonna receive the car. My brother, Danny, was the one that talked to the guy and met him. They picked a location and the guy followed my brother's instructions. He paid the guy cash and everything went off without a hitch. All my paperwork was in order, and I was charged according to what I agreed. They said it was gonna be like $1,300. I had to pay $300 and I shipped $1000 to my brother and he paid the balance.

    The guy was on time. When I met with him, they said it was gonna be between 10 and 12 days but the driver told me based on his experience doing a lot of those calls back and forth across the country that it would be between 8 and 9 days. He got there in 8 days. I was very happy with the whole experience. It was very simple and straightforward. From the moment that I called over there, everything was very good. The follow-up was impeccable. Everybody communicated regularly. They contacted me during the travel to let me know everything was good.

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    Customer ServicePunctuality & Speed

    Reviewed July 24, 2020

    Think of somebody that's dependable. Someone that you can trust. I had another company that I called, and they were not returning my call. I wasn't pleased with what they were telling me as well. After I talked to them for a little bit, I realized quickly I couldn't trust them and I didn't wanna do business with them. I never felt that way with this company. I heard about the Sherpa name from my son and I called them. They communicated well with me, and it all went well, so it was good. They told me exactly when they were gonna do things and they were on time. I talked to the guy who came to pick up the car for a good while too and when they were driving down there, I would call them. They communicated with me and let me know exactly what was going on, so I always knew where the car was. All in all, Sherpa was awesome.

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    Customer ServicePriceStaff

    Reviewed July 23, 2020

    I was shipping a vehicle as a gift to my brother and I looked at two or three companies. Sherpa called back and they explained everything more clearly. It was a little more expensive, but I felt like I was in good hands. The rep walked everything through with me, and the setup was easy. The car was also fine when it arrived.

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    Punctuality & SpeedStaffRates

    Reviewed July 22, 2020

    SUV Transport from New Jersey to Wisconsin. I selected Sherpa Transport due to their high rating. I wanted a company that I could trust with my vehicle that kept to the promised schedule - the Sherpa carrier assigned did exactly that. Gino, the driver assigned, communicated each step of the process and gave me an ETA that was right on schedule. The vehicle I had shipped arrived spotless. I would recommend Sherpa.

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    Response from Sherpa Auto Transport

    Thank you for choosing Sherpa, Phillip! We're glad to hear you had such a great experience. Sherpa Auto Transport was founded to disrupt the vehicle shipping industry by providing top-notch customer service. In addition to our commitment to communicating with you every step of the way, we also take all potential carriers through a thorough vetting process. thanks again for working with Sherpa and sharing your experience!

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    Staff

    Reviewed July 20, 2020

    The staff at Sherpa explained everything very clearly on the front end. The car was picked up and delivered in a timely manner. Everyone was a delight to work with. Was 100% better than the other car transport service we used a few years back.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa, Lisa! We're sorry to hear that you had an unpleasant shipping experience in the past and appreciate you giving us the opportunity to show you how we do things differently. We promise to disrupt the industry standards by providing excellent customer service, offering transparent pricing backed by our Price Lock Promise and only working with thoroughly vetted carriers. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.

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    Customer ServicePriceStaff

    Reviewed July 15, 2020

    I wanted to buy a car and I needed someone to ship it. I own a racetrack and we always buy and sell cars. I kept trying one company and I came across Sherpa. I thought I’d give them a try and and I liked them. They were very upfront, open, and kept me informed. The customer service did well. The quote was fair and right on. A rep came to the racetrack and delivered the car, I inspected it, I signed the papers and that was it. The total transport took four or five days. It was a good deal.

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    Customer ServicePriceRates

    Reviewed July 14, 2020

    The price was right. Sherpa was less than other companies that I checked with. And then, my coworker did it and was happy with them. I took that as, “Hey, one’s a happy customer.” They answered the phone, which was a first for some of them. Because with this whole COVID thing, a lot of them weren't even answering their phones. At least they answered theirs. We did everything via email, and on the phone, and it was great. They were fabulous.

    The guy that picked it up, actually picked it up from my sister over in Virginia. He was in contact with her prior to the pickup. And then, when he got close to here, he texted me and said, “Hey, I'm close. Where do you want to meet and what time?” It worked perfect. There was nothing wrong with the car when it got here. It was a little dirty but that was to be expected. They stood behind everything. They were right on when the time came, and the guy was there and everything worked. It was like clockwork.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Brenda! We know how frustrating it can be when the company you're working with won't answer the phone. Our founder experienced poor communication first hand when he shipped his own vehicle. Your review describes exactly what hat we are committed to providing - courteous and prompt communication, honest pricing, and carries thoroughly vetted, all of which set Sherpa apart from the rest.

    It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 13, 2020

    I found Sherpa on a web search and they were the second one that I called. They were really attentive to my needs and they stayed in contact with me. They were also more available than the other company every time I contacted them. After I chose Sherpa, they gave me a schedule and the car was loaded in Dallas. It had one more day left on their schedule to load it and then it was brought to Russellville, Arkansas. The guys that did the transporting were in touch by cellphone with me, personally. If I ever need them again, I'll call.

    Everything was beautiful and it went down exactly like we talked all the way through the whole thing. The only way that things could have been any better is if they were sitting on top of the car, loaded it up immediately and went straight to me, but I understand that they have a route that they have to run in order to load and unload. I used to drive a truck and I understand that these guys load three or four cars at a time and drop them off in different places.

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    MaintenanceFollow-Through

    Reviewed July 6, 2020

    This was without a doubt the very best experience I have ever had with any company. From my first contact to the car being dropped at our home was 5 star all the way. No hassle...no broken promises. Just wonderful.

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    Response from Sherpa Auto Transport

    Judith, thanks for taking the time to leave a review! We love hearing that you felt we fulfilled our promise of consistent, clear communication and honesty during your transport experience. It was our pleasure to help guide you through the process and we look forward to assisting you again in the future!

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    Customer ServicePriceRatesHonesty & Transparency

    Reviewed July 6, 2020

    Sherpa made it easy. And the fact that they were honest and upfront about how the industry works, and their philosophy on pricing -- so, I was glad to work with them. No hassle, and great ongoing communication.

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    Customer ServicePriceStaffRates

    Reviewed July 5, 2020

    I had an A+ experience with Sherpa Auto Transport. I needed to transport my daughter’s car from Florida to California. I called and researched for about a month 4 different companies to compare. I was very nervous about trusting a company to transport my Daughter’s car across the country! Sherpa was polite, informative and came through with their deadlines. All of the other 3 companies harassed me, had higher pricing and were not reliable. While the car was being transported they kept me informed and provided a phone number to contact the driver, on his route, if I had questions. When the car arrived at the destination it was on time and in perfect condition. The drivers were polite and professional. I would highly recommend this Company!!!!

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    Punctuality & SpeedStaff

    Reviewed July 4, 2020

    Very helpful & friendly staff. Easy to communicate with & flexible when my shipping needs changed. Car was picked up as scheduled & delivered across country (1600 miles) a few days later. Not a scratch on it. I would highly recommend.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesValue

    Reviewed July 4, 2020

    Shipping from Wisconsin to Maine. While it took Sherpa a several days (more than a week) to locate a carrier I don't fault them as where we were going (Northern Maine) probably limited the carriers. They finally did and at the price they quoted. Everything worked well, the pickup carrier gave us a 2 day window for pickup and communicated well so he did arrive when he said he would. Same on the other end, except he gave us a little less notice. He called to deliver that evening but since we lived an hour away from the drop off point, it was really not in the cards. We agreed to make the pickup the following morning and he was there when he said he would be. He gave me plenty of time to look over the car without any pressure to assess any damage.. However the car was dirty since it traveled during the winter/spring but it did appear there was no damage to the vehicle. We chatted a bit, interesting guy, paid him and we both went our separate ways.

    It worked for us but we had no set schedule for the pickup or the drop off. So Sherpa had lots of time to find a driver. By the time they found one we were already gone and my son was the one who met with the original pickup guy. We also didn't care when the car got to Maine so again schedule made little difference to us. They did however deliver with in the quoted time frame that they said once the car was picked up. So for my circumstances I am very happy, it was a good experience and very reasonable. Well worth the money to avoid the 22 hour drive (all toll roads by the way).

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    Customer ServicePriceStaffRates

    Reviewed July 4, 2020

    First off Chris was absolutely a delight! We called for a last minute auto transport because the other company we hired failed to show and would not answer our calls. He was extremely helpful and went through the entire booking process with us. He ensured to get a rate locked in without a change in price and was cheaper than the previous carrier. Highly recommend and they only use drivers that pass a screening.

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    Punctuality & Speed

    Reviewed July 2, 2020

    First off, I have plenty experience with shipping vehicles cross country. With that being said, this experience was completely flawless. Car was picked up within the timeframe they said and delivered ahead of schedule. No stories or nonsense that I have encountered in the past. Highly recommend Sherpa and will definitely use them in the future.

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    Response from Sherpa Auto Transport

    Thank you for the great review, Todd! Sherpa Auto Transport is committed to making shipping your vehicle easy and stress-free and it sounds like we fulfilled that promise when we worked together! We provide this excellent experience by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Staff

    Reviewed July 1, 2020

    Everyone was easy to work with, knowledgeable and very helpful. This was a first time experience for me, and I couldn’t be happier with Sherpa Auto Transport. The status messages during the actual transport of the vehicle were timely and helpful - enough messages but not too many.

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    Customer ServicePriceRates

    Reviewed June 30, 2020

    I was going from San Antonio to Detroit. It was my first time ever using any type of auto transport. I've never shipped a car, ever. I ended up finding Sherpa Auto Transport on a website. I searched, "Best ways to ship your car," and Sherpa came up as one of them, and I went with them. I had a lot of questions because I had no idea how to do it. The total transport was exactly 1,500 miles. I like guaranteed prices for things. I knew exactly what I would pay because I wouldn't be the one picking up my car. I called back a couple of times, too. It went good overall.

    Pickup to delivery took a week, but there was no rush on shipping the car. The amount it cost to ship is probably what the car was worth so it wasn't great getting on and off the truck, but there was no damage in transit. And then, the quote I received was what I paid, which is why I liked the service. I didn't really know how much it cost to ship a car. It was a little expensive, but it was worth it. Go use Sherpa. A colleague contacted me about how to ship a car and I made a recommendation for them.

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    Response from Sherpa Auto Transport

    Bradley, thanks for taking the time to leave this great review. Shipping a car for the first time can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.

    Thanks again for choosing Sherpa! A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    PricePunctuality & SpeedStaff

    Reviewed June 29, 2020

    Very pleased with the whole process! Crimson at Sherpa Auto Transport was very helpful and friendly with a fast quote. We had a driver assigned and the car picked up from Kansas and on its way to Massachusetts in no time! The car arrived in perfect shape. Would highly recommend Sherpa Auto Transport.

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    Response from Sherpa Auto Transport

    Thanks for taking the time to leave a review, Dana! Nothing makes us happier than reading that you had a wonderful experience working with us to ship your vehicle to Massachusetts. We enjoyed helping you as well! We know that shipping a vehicle can be challenging, but it doesn't have to be! Sherpa was founded to turn the auto transport industry on its head by providing top-notch customer service. This looks like keeping our customers updated throughout the shipment, providing transparent pricing backed by our Price Lock Promise, and employing a thorough vetting process to find our customers the best carriers available. Thanks again for choosing Sherpa Auto Transport. We look forward to helping you and anyone you recommend to us!

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    Customer ServiceRates

    Reviewed June 29, 2020

    I went online and did research in what was companies' ratings, and Sherpa was rated pretty high. Because there were so many companies to choose from, it was very overwhelming. But I nailed it. Sherpa honors their estimate more so than other companies. By what I read, I felt that they would be the best company. With this being my first time ever doing anything like this, I didn't know what to expect. I was very nervous. I'm one to ask a lot of questions so I know what to expect but they were there to answer. When my vehicle was being delivered, they let me know when it would arrive. Prior to the person dropping off my vehicle, he let me know, "I'm in the area. I'm gonna be 10 minutes from your place." When it came to communication, it was there so I was well pleased. Because of my experience, I have a more willing spirit to do it again and go to the same company.

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    Customer ServiceContract & TermsSales & Marketing

    Reviewed June 28, 2020

    I have a son in the military stationed in Charleston, South Carolina. He had this vehicle in my residence in Miramar and he wanted me to ship the vehicle to him. I went online and found the nearest shipping company, which was Sherpa, so I made an arrangement. The guy that picked up the vehicle doesn’t speak English. Anything that I have and anything that he wanted to ask me, he had to call his wife to do the translation. Then, he took the vehicle and I was asking him about the military discount but he had no idea what I was talking about. But the shipment went well. My son got the truck and he was satisfied. The guy took pictures of the vehicle before he put it on the truck and it had no damages.

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    Punctuality & Speed

    Reviewed June 27, 2020

    I was moving a car from Arizona to Washington and I looked for somebody online. My also daughter did a little investigating and Sherpa had the best review, which was why we went with them. The transport and the delivery went well. I scheduled ahead of time, so the process took about three weeks total. It only took about five days to get the car there though.

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    Response from Sherpa Auto Transport

    David, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise, clear communication, and a thorough carrier vetting process to get you the best carrier. Thanks for taking the time to leave this review! We look forward to helping you again in the future should you need it!

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    Customer ServicePriceStaffRates

    Reviewed June 27, 2020

    I needed to get a vehicle up to New York City which was about 650 miles from North Carolina. It's a Volkswagen Passat. It is five years old and only has about 18,000 miles on it. My daughter got it as her graduation gift when she graduated from college. The car sat in a garage because she could walk to work faster than driving her car. When she went to New York, we transported the car from Century City and it was out of my driveway for the next three and a half years. Then with COVID-19, she needed a car because she was afraid to rent a car or go in an Uber. So rather than me driving the car up there and then having to get home, I decided to use common carrier because if you'd go in from North Carolina into New York, you'd have to be confined for 14 days before you could leave.

    The experience with Sherpa Auto Transport was seamless and the price was fair. I picked the transport company based on their D&B. It was a local transport firm in Charlotte. We live on close to a waterway, south of the Cape Fear River, which is Wilmington, North Carolina and Myrtle Beach, South Carolina. The requirements were established with the logistical company that we called and we wanted it in an enclosed van and we wanted it to be a direct route.

    We got the car picked up at our residence and it was delivered to our daughter in New York City with 48 hours. They did a thorough inspection before they loaded the vehicle and my daughter did a thorough inspection with the same driver when he dropped the vehicle off. There were only three cars in that van and hers was the last one loaded and the last one delivered. So when they loaded her car at my house, they had to back out the other two because the carrier was located in Connecticut and my daughter was the closest to them. So it was the last one dropped off.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Jaydee! Sherpa is committed to making the auto transport process as easy as possible by staying in touch with you throughout the shipment and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for taking the time to leave this review. We look forward to assisting you again in the future!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 26, 2020

    Sherpa Auto Transport was trustworthy. I went with them because they were fast at getting back to me and for their price. Dealing with their representatives was really good and very helpful. They seemed to know what they were doing. The vehicle is transported to my parents in Florida and it took them two days. It was very fast and the vehicle was great when it came. I would definitely recommend Sherpa.

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    Customer Service

    Reviewed June 25, 2020

    I was googling online. I went off to choose Sherpa from reading reviews and Better Business Bureau complaints. Everything went timely with Sherpa. Communication with them went smoothly. The move was from Illinois to Florida, so it's a good 20-hour drive.

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    Customer ServicePriceStaffRates

    Reviewed June 25, 2020

    Sherpa's availability and price made me use their auto transport service. The pick-up and delivery were perfect. The quote I got was spot-on. They were timely. The driver called just like they said they would and let us know where they were at. It was a two-day delivery and it worked out really well. I got the car back in great condition and nothing was missing. I was really satisfied with Sherpa and if I ever needed that type of service again, I would definitely go back to them.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 24, 2020

    I drove my car out to Virginia a couple of years ago because my kids are living out there. I wanted to have a car when I went out there to visit. My son-in-law got transferred to San Diego and I had to bring my car home. Instead of driving it back myself, I got it transported by Sherpa. I was very pleased with the way they treated me on the phone. They were very organized and knew what they were doing. They follow up a lot and you can call them anytime and ask any questions. The quote was exactly what I ended up paying and I thought it was a pretty fair price. I was very happy with the driver. I didn't expect to get the car here so quickly, but he was very fast. I was very pleased with that.

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    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed June 24, 2020

    My great experience started from the moment I called Sherpa. The setup was easy, fast and super professional. I was able to get a great quote within minutes and got an email confirmation right away. I was informed via email and phone the entire time, from pick up to delivery. I will be doing business with Sherpa again. Thanks for everything.

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    Customer ServiceStaff

    Reviewed June 23, 2020

    Sherpa's reps responded immediately and left no questions unanswered. This company delivered on time for me. They were the epitome of professionalism. I had an excellent experience with them.

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    Customer ServicePrice

    Reviewed June 22, 2020

    Shipping through Sherpa was fairly cheap even though the shipment was cross-country from Virginia to California. I was leery about shipping 'cause I've done it before. I went with Sherpa after seeing that it looked like a solid company. At first, we didn't hear anything from them and we wondered when they were gonna pick our car up. The split of the cost between Sherpa's transporter and themselves was 850 and 300 formally. But then, because the transporter was taking a while, they gave the transporter 950 and took only 200. So, they were able to meet all commitments to us. Our car got to the destination in four days. The odometer was the same as when we gave it to them. I would use their service again. I recommend Sherpa. They're very business-like and things worked out fine during our move.

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    Customer ServiceContract & TermsPriceStaffBillingRates

    Reviewed June 21, 2020

    I searched on the internet and looked at a couple of companies and whatever was written about them. Sherpa appealed to me. I gave them a shot and was very satisfied dealing with them. I booked it initially and it was very clearly explained to me what that entailed, about the payment and about the pricing. That was fine. But at some point I had to cancel and change because of this pandemic and I found them to be very easy to deal with. The people at the office were very personable. They were very accommodating because I needed the two cars. I was stuck in Florida for almost two months longer than I expected, and that worked.

    The car was going to my granddaughter's and when I shipped it, we went through a very easy process and the arrangement of the dates. So the communication, one-on-one, was very easy. I don't believe I lost any money on the cancellation either. The driver was fine as well and they got where they were supposed to get when they were supposed to get there. Prior to this, on two occasions with two separate companies, my car received a ticket and it wasn't a matter of having the pass in the car on top of a truck. I have photos of the vehicle being driven through a Florida turnpike toll after it was picked up by a truck. I discussed that with Sherpa and they guaranteed me that wouldn't happen. I haven't had have this experience with Sherpa so far. I liked the ease of doing business with them.

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    Punctuality & Speed

    Reviewed June 20, 2020

    I bought a car down in Texas and needed it moved up to my house in Minneapolis. Sherpa did a great job. These guys do this on a daily basis. The first guy I talked to was exceptional. He clued me into everything that was gonna happen. This is the first time I ever had to transport a car, so the details to me are completely unknown. They picked it up and delivered it on time, right when they said they'd be there. We had some trouble getting it scheduled, though. I asked for a really quick turnaround, and I pushed them pretty hard to do this as fast as they could just because of the value of the car and the fact that I had wired money to someone who I had never met. I wanted to get the car out of there before it had any chance to take my money and the car. But everything went well and I'd use them again.

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    Response from Sherpa Auto Transport

    Thanks for taking the time to leave a review, Matthew! Shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. It sounds like you experienced this first hand when we worked together to ship your vehicle to Minneapolis.

    Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed June 20, 2020

    I’ve never shipped a car before and I signed up with a company and got a whole bunch of estimates, which was why I knew about what the right price range would probably be. However, not all their reviews were all that great. I wasn’t in a big hurry to ship the car. I kept poking around every day and learning more about it. The Sherpa website came up in one of my searches. I checked it out and the reviews. I paid a little bit more than what other people were advertising as prices and I felt that it would all come out the same. I’m quite sure that others would add something at the end and I just didn’t wanna have to worry about it, which was why I went with Sherpa. I thought they sounded better than the others.

    I talked to a saleswoman named Fran. She really put my mind at ease. when I had a question, I called and accidentally spoke to her again. She was able to help me really quickly. Within a few minutes, the driver called and asked where I wanted him to pick up the car. He got out there really quickly and in perfect condition, so I was very pleased. I used the open carrier and that worked fine for me. It was a great experience. People who are considering moving a vehicle should use Sherpa. They should feel confident using Sherpa.

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5960 Fairview Road, Ste. 400, PMB 4554
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28210
    Country:
    United States
    Website:
    www.sherpaautotransport.com