Select Auto Protect Reviews

I don't leave reviews often but I am absolutely appalled at the service we received. This is a long in depth one so buckle up. We dropped my husband's car at his mechanic in need of a new transmission. His mechanic tried to call the number given for 2 weeks with no answer. My husband called and they said, "Oh you never signed the contract".... We had been paying them for months and no one mentioned it when we had already called them a few times for payments. So he signed and they were like, "Ok your mechanic can call now." He tried again for days. No answer. We had to call again. We asked if they could call our mechanic. It had been sitting in their shop for 2 weeks with the new transmission sitting in the shop waiting to be put in. They did not call and our mechanic still didn't get through. We called again. This time they put the claim in for us.

Total scam, denied 2 claims. One claim was questionable, 2nd claim denied was internal bearing failure for super charger the exact description in warranty agreement! First they asked for service history understandable, they sent out inspector but still denied for no reason. After trying to reach them always the same thing someone will call me! They never call and it's hard to reach them. Customer service is awful, no one's never available. In the process of requesting refund. Stay away from this company, scam!

I hope I am not out my money. I called and waited on hold for a long long time. Hung up and tried again a bit later. Got through. Nice lady said to send an email to cancel@selectautoprotect.com. I did. Nothing back yet. Please don't be a scam! I am a senior etc. If this is settled without issue asap, I will write the best review and retract all negatives.

Made a claim, they asked for maintenance records. I supplied them within 24 hours of their request. After 6 days and at least a dozen times of me calling and requesting an update on my claim, I still haven't received a call back. In 3 particular times that I called, I was told that a manager would call me back. Never happened. Last time I talked to someone, she was beyond rude. Over talked me, cut me off, raised her voice and eventually hung up on me. She told me that my truck was neglected. Even though all maintenance was performed early.

They don’t return phone calls, they took $750 of my money when they refused to repair my vehicle making up every excuse and they never did anything to deserve that $750.. I will never recommend them to anyone. Horrible service.

I took my 2021 Subaru to the dealer, for a brake problem with my brakes. A brake light came on my dash. I couldn't move my car! They called Select Auto, they said that unit wasn't covered. So I paid 498.00, out of pocket. I will give them one more repair request, If they don't pay, I'm will drop them.

Do not do business with these crooks. They have every reason in the book to deny your claims. After they denied a claim for a steering part called the pitman arm, they denied another claim for a fuel pump, the reason being I hadn’t fixed the pitman arm yet. What’s the point of that? The systems are not related and the fuel pump is absolutely covered according to them. Wasted $2750 on their best platinum plan. Whatta joke!

Tom was very knowledgeable and explained the coverage options in detail and answered all my questions without being pushy. I feel comfortable with my purchase and will update my review when I have my first claim.

I took the easy way out and didn’t do a lot of research. That’s how I ended up at Select. They made me feel very comfortable throughout the process until there was time for a claim. That’s when I realized what a mistake I made. A simple part of the heating system, the blower, broke and I was given no explanation as to why it was not covered. The customer service rep was not by any means fluent in English and difficult to understand. They just kept saying so there’s nothing I can do over and over and would not at least help guide me through the situation. I asked for a supervisor to call me back three times to no avail. I just wanted to get an understanding of the part and why it wouldn’t be covered when I was promised a “bumper-to-bumper” warranty and their “Platinum” plan.

Just had my first claim with Select Auto and everything went surprisingly well. After reading all the reviews, I was very nervous when my car had an issue but everything was covered and all I had to pay was my $75 deductible.

My AC Core needed replacement- Advised by Select that it was a big and expensive job, so they did not cover it! [Nissan Murano's dash needed to be removed in order to fix part.] I stated that should be a definite part that should be covered!!?? Was told that any part leading up to AC is covered---"Big deal!" That was second call to them for repair on a part- Can you guess, they didn't cover that part on first call either! [Think it was a radiator cover = approx. $125.00]

I had an excellent experience with Select Auto Protect! From the moment I spoke with Tom, he was professional, knowledgeable, and genuinely cared about finding the right coverage for my vehicle. He took the time to explain everything clearly, with no pressure, and made sure I understood exactly what was included in the plan.

Select Auto Protect is complete scam and I can't believe they are still in business. I was told at purchase that I could easily get a prorated refund if I cancelled early. I called and had all required documentation. I was told that I was entitled to no refund based on my car. My Mercedes had never needed any sort of repair, and I was within my right to ask for this prorated refund, based on the contract. It is useless to argue with them. Absolutely do not do business with them. They make up their own policies as they go along. Based on their lies, do not expect anything from them.

It's a big SCAM!!! Stay away!!! They pretend that they are reviewing but draggggggg---then sent an inspector when they know that they are not going to cover. The part is not covered so why they bother sending an inspector which took five days then waiting for a report...all that when to begin with they say we do not cover this part.

Beware! SCAM!!! Do not purchase a warranty through this company. They promise you everything until you pay them. Once you pay them, you're done! They won't approve any claims! They won't even respond to you if you want to cancel and get even part of your money back. They probably only have a few people working for them as you speak to the same person every time you call and there's no one above that person to help assist, explain why they deny the claim, and if you want a second opinion on your claim, you're responsible for hiring someone and submitting docs for reimbursement which will never happen because they still won't approve claims.

I purchased a "platinum" 5-year warranty from this company for $3,500 in May, 2023. I was told multiple times during the sales process that I could cancel at anytime and receive a pro-rated refund for any unused time, based off of my initial $3,500 purchase. I called to cancel less than 9 months into the policy (I never submitted a claim and just decided I didn't need it). My prorated refund was supposed to be greater than $3,000. However, I was told by Jon ** that I'd be receiving $1,100 off of a "market rate" price set by them. When I asked how this was calculated and to validate it, he refused to tell me, simply replying "this is what it is."

Scam. Get whatever you can back. I felt good about purchasing Select Auto Protect. Then I had a claim. That is when you find out you are being scammed. Just ask Jon ** the head man why he denied claim #**. My Gold policy should of paid so I asked Jon. He would not give me a reason. Just laugh like while saying Denied, Denied, Denied. Like a spoiled child getting away with fraud. It's bad enough your car breaks down but to find your Select Auto Protect is a scam makes everything much worse. Just try to cancel your policy right now. You will see it is worth little. Then they try to scam you again. Jon said better to keep your policy than for what you are getting back. Keep what Denied, Denied, Denied If you're not in don't. If you're in get out with what you can.

Our two cars have been covered since November 9, 2023. The first time using the coverage we called and were told we did not have to submit an estimate that the company would pay directly with a credit card. We have a zero deductible, however, the total bill was $433.32 of which Select Auto Protect paid $266.00 and we were left with a bill of $167.32. A big surprise when we picked up the car.

The Select Platinum Plan has far exceeded my initial expectations. When I encountered issues with my car's intricate electronics, I was concerned about the potential cost. However, Select Auto Protect went above and beyond to address the problem swiftly and professionally. Their responsiveness and efficiency in handling my claim were truly remarkable. Without a doubt, this plan is an absolute must-have!

Please, I beg you... DO NOT!! DO NOT!! go under contract with this SHAM of a company. I paid $3000 and they have denied every one of my claims!! They promise and do not provide. They are a HORRIBLE business!!

I was promised the best auto warranty in the business. They put me through the multiple steps to file a claim and after three weeks told the dealership (not me) that my claim was denied. Since then I've tried at least a dozen times to reach the salesperson or the person handling my claim. No one has yet called me back.

Will not cover a claim that happened after the transmission failed, after the warranty was in effect. Spoke to managers, apparently they wanted to send me money back instead. The manager was completely unprofessional, and Adam is a dirty salesmen.

Stay away. Completely dishonest. Won't pay the claim. Won't be around - they will be gone with your money. I had Platinum coverage. Had a power steering go out. They would not cover it because there was an unknown fluid leak in a complete rack and pinion one piece. The dealer was flabbergasted. This is not a real company. This is fraudulent. Try anyone else. I don't think they are all this bad.

I signed up with Russell ** for my 2019 Ram 1500, After speaking to 3 other companies Russell ** was an amazing agent for me. Made me feel very happy and also applied Veteran discount. Highly recommend Russell **.

Be aware that they offer a 30-day money back guarantee but you cannot have any repairs until you reach the 30-days and 1,000 miles. After two payments I was denied a fuel module repair on my Audi. The repair totaled less than my two payments already made. They denied it stating that the module was not covered under the fuel system. The warranty lists vaguely that the fuel system is covered on their top tier Platinum warranty. When I requested my money back they only offered to provide one payment back. Completely unacceptable when a policy is costing well over $2k to begin with.