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I have a ‘99 Ford F250 that needed the ECM replaced. After the ford service dealer couldn’t find the part, I went online and found Adam who runs this place. Paid $1800 for a newly “rebuilt” one, paid ford to install it and went on my merry way...until the same symptoms cropped up again after only a couple of weeks. Limped along trying to put up with the way the truck ran until it didn’t. Had ford run tests on it again and again. It was the ECM failure. Contacted Adam again and paid him another $500 to test and replace. Well, it was obvious that what he sent was not tested as it only lasted another couple of weeks before reverting back to the way it ran before.
I guess what bugs me the most, is Adam’s attitude in that he knows he is the only game in the country and can cheat and scam people as long as he can stay in business (which I only wish the worst for him). So so sorry that I placed my trust in this person and business. Please be aware that this is not the place you want to support.
I contacted module experts aka Nationwide parts distributors about the GEM module in my Ford Explorer. I sent it in to be repaired and just like the every one else I’ve read about now I was told it could not be repaired and that I would need a new one. I went ahead and purchased a reman from them which does not work. I was taken for $420.
I like many others on here have been ripped off by these so called experts. I dealt with a man named Adam, I sent him my module for repair, he replied back through email stating that the main processor was out and that the whole module was not repairable. He offered me a remanufactured module with a lifetime warranty for $599. This so called remanufactured module started having issues in less than 300 miles. I sent it back and was told it had issues and needed replaced. I asked for details on the issues and Adam became very unfriendly and would not provide any answers. I am now waiting on a replacement module, I do not expect a module that will last, that is if I receive one at all.
Adam and I am guessing his wife run this scam out of some low life area in Jacksonville to pull the bait and hook scam. Take your money $ 250.00 up front and have you send your ECM and then you do a follow up to see where everything is at... And this guy just gets rude and eventually hangs up on you. So you do the obvious and call back only to have, "I am sure his wife sitting there screening the call," and putting you through to some made up directory. Pretty sure I got this all correct. Hey Adam!! Bottom line stay clear of this low life Adam and his wife... bottom feeders!!! They never have the intent on fixing anything. Shocking the state hasn't shut this scam down!!
Sent my ECU to Module experts. Was charged $257.08, $99.95 for Evaluation and 122.38 for repair. My module was returned and still not working. I called Chris with Module Experts for him to explain that it needed an additional board that would cost $450.00. I sent it back to them to be repaired. Called Chris a week later. He explained that My ECU was toast and there was nothing they could do and I would receive a refund of the $450.00 and $122.38.
The following week I received my junk ECU back and a couple of days later I called Chris to see about the status of my refund. He had no idea why I have not received it yet and had no idea what to do about it. The following day to avoid interest charges I disputed the charge on my credit card. Soon after I received a refund for $450.00 and am still waiting on the $122.38. I am not sure if they are running a scam or not as some of these reviews state but it sure is difficult to get them to do what they said they would do. It has been two months and I am still waiting.
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Buyers beware, this company is running a scam. I had a defective Bcm, when looking for a place to repair it, I stumble on their website: www.moduleexperts.com. I called, and talked a guy named Andy **. He told me to send the unit for a repair, it's $169 for the repair. I said, "Ok, send me the address." He said, "Before I send you the address, you have to pay first with a credit card." This should have been my first red flag. They were only interested with the money. I paid, and sent the unit.
Few days later, I call Andy, he said the unit is not repairable. I said, "Then issue a refund." He said, "There is a $89 diagnostic fee," and other charges he made up. He never talk about those fees in the beginning. So he didn't do anything with the unit, but he want to keep most of my money. Their customer service is horrible, they are very rude, DO NOT GIVE THEM YOUR CREDIT CARD. They stop answering my email, I still haven't got a refund. I'm about to file a DISPUTE with my bank. That's the best way to go with them. File a chargeback, they are scammers.
AVOID MODULE EXPERTS!!! Disclaimer - this is strictly my opinion. Experts and professionals can fix things, you won’t find either at Module Experts. They bait you in with ridiculously low prices to repair your vehicle's module, only to tell you 3 plus days later that your module has a processing issue!! Really!! How convenient!! Looks like everyone that’s written a review had the same problem!! Ya right!! Why would any company fix your module for a couple hundred dollars, go through all the hassle to do so, when they can sell you one of their junkyard modules for several hundred dollars more that require minutes to program.
It just doesn’t make good business sense. Module Experts supplied me another module for my customer's Kia at a cost of $900 total!! Too bad, it was no good. Credit Card dispute to the rescue!! Run from this company, don’t make the mistake I did, not looking at their reviews first. It’s true, they are horrible from their customer service to support to product.
Discussed repairing a blown pcm, they assured us they were familiar with our detailed problem and that they could repair the module. We paid, shipped and received it unrepaired. Sent it again only to be told it wasn't repairable and they missed it. Offered a refund which we never saw. Now they're not returning calls. In my opinion they are totally fraudulent and we are exploring legal action.
I sent off my computer for them to fix. Instead they break it more and tell me there is nothing they can do. They clearly hung up on me and when I called back Andy told me to stop calling and this is why they are not doing nothing to help me. Then I spoke to the manager which he was very rude and told me to ** off. I then thought I was talking to gang members not an actual business. They would not reimburse me or do nothing to help. They sent my computer back with a lot more problems.
I used Module Experts to repair an ECM for my mother's car. Totally satisfied with the customer service, they answered all my questions and their prices. Total repair time, including shipping to and from, was just over a week. Totally satisfied.
NationWide Parts Distributors Company Information
- Company Name:
- NationWide Parts Distributors