NationWide Parts Distributors Reviews

This company Lies through their teeth! Especially “Jim”! I made it abundantly clear that I am disabled and needed a good 4L60E transmission to install, so they set me up with one that was supposed to have 71,000 miles and in perfect working condition $1,350.00. I received it and opened it up. This transmission is literally covered with blow by and dirt.

I drove my Jeep module all the way to Jacksonville. Left it for five days. They never opened it. I had put paint marks on it. They called me and said they couldn’t fix mine, which is funny. It would require you to open it and find something wrong with the module to say it’s not repairable? Then they conveniently told me $599 after they said they would fix it for $200. Do not trust these people. They will rob you!

This was the worst customer service experience I’ve ever had. I was initially quoted one price, but after I sent in my ECU, I was suddenly told a completely different price. When I questioned it, I was yelled at and told the price had changed — with no explanation or prior notice. I was not offered a refund, and the representative hung up on me mid-conversation. Extremely unprofessional and unacceptable behavior. I would strongly advise others to be cautious before doing business here.

They returned the call. He has an Indian accent when I mentioned that the price is a little bit out of my range. He slammed the phone down. I wouldn’t recommend this to my worst enemy. I spent a minute trying to understand what he was saying and then when he wanted $2800 for a 19-year-old transmission, I told him was a little bit high and slam. I recommend finding somewhere else.

The worst experience I've ever had dealing with any company. My truck went down. It's the only vehicle my wife and I had at the time which is actually still ongoing. They said that they could fix my module at the 7-day door-to-door turnaround. I spent $276.97 with them. And also the shipping fee. Nine days later I was told that it couldn't be fixed. And I had to spend over $900 more to fix it by buying another module. I did get upset they have sent me my computer back plus $87 of my money back. So I've lost basically $200 the time spent for them to have it and all the hardships of not having a vehicle and trying to go to work. The second I received the module back in the mail I hit record on my phone.

We sent our 2021 Dodge Ram comp module to them. We chose them because it said on their website 3 day turnaround. 3 Days later we called since we did not hear anything & was told a tech was looking at it. Then 5 days later we call back & they again say a tech is looking at it. We point out their site says 3-day turnaround. The customer service said she that she will try to get us an ETA. I point out their 3-day turnaround is false advertising. A man named Daryl then calls us back with a VERY nasty attitude & says they don't deal with unhappy customers.

I had talked to Mark **, he sent me an email without any details. Only a form to fill out, it had taken him two times to send me the email with the attachment of this form. Which should have been my first clue, second is when I got my module back without any paperwork on what was wrong or what they had done to it. When my mechanic put the module back in, guess what, it didn't work! I called Mark back, got an email to call customer service, (which is a joke) he said they can help me. The girl I talked to couldn't be bothered, she said that my module was unrepairable, I asked for an explanation of "unrepairable" she told me that is all that was said about it and that a partial refund was made back to me. I looked it up, told her to hold on, she said she didn't have time to wait for me to look that up and hung up! DO NOT USE THIS COMPANY!!! SCAM!! SCAM!!! SCAM!!!!

Sent bcm to be repaired. Was told mine couldn't be repaired. Would need a rebuilt unit. $500 would cover a rebuilt unit cloned to my old one. Had additional problems and returned. Sent a second unit. This one has even more problems. Terrible communication so I'm forced to take my car to the dealer. Stay away from this company.

They do not stand behind their repairs (or non repairs in my situation). Customer service is horrible. Would not recommend them to anyone. We sent them 2 modules one was unrepairable according to them the other was no issues. We paid the extra to have them send us a new bcm only to find out the module they said was good has a circuit fault so it will need to be rebuilt or replaced. Thanks for nothing but taking our money. Never again. You have been warned. Their other name they go by is module experts. Very shady company.

We ordered a brand new computer from them for a customer's truck. The computer was supposed to be pre-programmed. We received the computer and it was not only NOT pre-programmed but it was faulty and was turning the torque converter on when it was not supposed to be. I reached out and received very unfriendly customer service. At the end of the phone call I was told I would get a call back and I have heard nothing from them. I have followed up with 2 more phone calls, where I was told to leave a message. I did so with no calls back. I have even sent in emails. We and our customer have been very patiently as this has all taken place over the last 6 weeks. In this industry patience is important... I am not sure what is going on but I am guessing they do not want to warranty their product.

Sent a car engine computer to be repaired, it worked when shipped, needed a small repair. Sent back NOT WORKING AT ALL. Sent it back, then was told they would need to charge me an additional $650. Took module apart to review their "work" and it was a disaster. Wish I checked the reviews first, this is a professional scam company, they have several businesses set up to do this. DO NOT purchase anything from this "company".

DO NOT BUY from Module Experts. Zero Stars. Module experts is a scam. They prey on innocent people who need to save money on auto repairs and all they do is rip people off. DO NOT BUY from this company. I was told September 29, 2022 originally that it would cost me $253.99 by Adam.E, not surprised they don't use their last names. After 1 week of calling and emailing for an update Adam .E sent me an email stating the following;

Sent in a bcm to be repaired. Was told after 2 weeks that it couldn't be repaired and needed to pay another $226. For a plug and play bcm. Took another week to get it. Out it in and didn't work. Had to send back and they sent the other one and this time it should have been programmed. Installed and still didn't work. The company don't call anyone back and can never get a hold of a manager. After the 3hrs time and asking for the owner and manager called. Was told they didn't know for the last month the programming system was down. So sent the bcm back to them and was told I would get a credit back.

I sent a module that was probably good to have them look at a charging issue. They said unrepairable, even though it was probably fine. Paid the extra to get a new one sent back. Still have same charging issue, so either module is bad, or nothing was wrong in first place. Can't talk to any techs, sales guy won't return emails, completely disappointed and wish I had seen this earlier.

I had a 2005 BMW 325xi ECU with a bad ignition coil driver, I called module expert and they said it would be only $253.41. 3 days later a guy named Chris calls me to tell me the ECU can't be repaired because it had a p0604 internal prom code. I told him it there was no way because I scanned the whole vehicle before I sent him the ECU and there was only one code for misfire on one cylinder. He said I couldn't see it because I didn't have BMW OE scanner. I told him he was wrong because even with a cheap scanner I would have see it. Anyway I was at their mercy and ended up paying $897.34 for an used module. And they didn't even sent me the "Old/un-repairable module". We lose trust on people and companies like the mentioned is to blame. Rip offs. Do yourself a favor a research before sending any module to any ECM repair company.

This company is a sham! We sent a module out to be repaired. We were told that the module cannot be repaired and it needs to be replaced. Seems now this is their agenda. Get you to pay for the rebuild, tell you it can be repaired then sell you a "remanufactured module". It's the same story you've read from others who have done business with this company. The module we received is nonfunctional. Before we had no tach. Now it's a completely different issue with a no start due to loss of spark. When you try to call or email there is virtually NO COMMUNICATION!! It's a money hustle. This company is bad business. DO NOT SUPPORT THEM!!! Save your time and frustration. Go elsewhere!!!

I had a persistent multi-cylinder misfire in my 2004 Honda Pilot; it was drivable, but would not pass emissions test. In May, 2020, I purchased an ECM ($38.65), diagnostics ($99), service charge ($10.40) and shipping ($20) from Module Experts. I shipped them my ECM, along with a detailed description of the symptoms. A week or so after they go it, they sent an e-mail saying the ECM wasn't repairable and I could buy a 'reman' ECM for $500. Despite bad reviews, I agreed.

Module experts was a rip off. I spoke to Adam about sending my ECM in to be checked and refurbished. I specifically ask if it was not bad would they me know. Adam stated that my ECM was not repairable and they had another but it was $700 more dollars. I have a hunch that this may be a bait and switch, so I stated that as long as he send me my old one back he did not do that. Before I sent it in I took a picture and placed a mark on it to determined if it was mine. It came back spray painted though. Fast forward I finally sent it to a dealership and the ECM was not the problem after all. I wish I would checked reviews first because it seems like everyone else had the same scam against them as well. It's a shame people/companies can lack that much integrity and can sleep at night.

Save your time, effort and money. Go somewhere else and avoid the verbal abuse. Order #**. On 8/7/2020 I shipped Modular Experts/Nationwide Parts Distributor a PCM (Programable Control Module) for diagnostics and paid $191.91. On 8/19/20 I was notified that the PCM was not repairable and that I could purchase a reconditioned one for an additional $600.92 which I immediately paid over the phone by C.C. On 8/25/20 I spoke with Tristan and advised him that this truck had a performance chip (Banks) and that if I removed the protective tamper tape I would ruin any warranty. He advised me to return the PCM with the performance chip and pay an additional $150.00 and they would install the performance chip and honor the warranty. Some time later, I received the PCM and the mechanic installed it. However, The truck ran sluggish. Upon further inspection, the performance chip was not installed by Modular Experts/Nationwide Parts Distributor.

I'm embarrassed to say I even used these people. I don't know why I didn't peruse the google reviews beforehand, but OH. MY. HECK. Every bad thing you read is more than true. These people will pull the bait and switch (which is entirely illegal...and yes, I've reported them to multiple entities... Hopefully they'll shut this place down). My car's ECU is in worse shape than when I sent it in. They ruined it and then tried to tell me it was non-repairable with their so call "lifetime warranty". They then tried to say my only option besides paying thousands at a dealership for a new ECU was to pay them $1400!!! I'm not sure why they decided to more than double what they try to scam out of everyone else with me, maybe because I have the word Doctor in front of my name? Who knows?

This company is a rip off. They take your credit card information, then email you the receipt, when talking to Mark he never told me they might not be able to repair my module, then when they sent the receipt via the email, it stated the repair cost was 38 dollars and a nonrefundable charge of 125 if they couldn’t repair it, after waiting a week I started reading all the negative comments, they were all pretty much the same, except some got took for more than me 210.00.

Updated on 02/03/2020: Got a email to call this company about the part. They have decided that I must send them back the part they sent me the last time. They were sent the module that did not work back and told to repair or send my module back with a refund. They sent back a module that said NON REPAIRABLE. They now want the module they sent me back to get a refund! They would then have two (2) cores and I would have to pay the company I ordered a working module from $240.00 for a core. That is right they would have two modules that they say are not repairable and I would have to pay the money for the core at the second company. This is not a company you want to deal with. Buyer Beware.

You will NOT be happy with this choice. If your ECM/PCM/whatever it is, is ANY good at all, you better think hard before sending it to this company. I sent one with a small problem and because I wouldn’t buy in to the ("Yours is not repairable but we have one that is for $540") scam, I received a different board back that was totally ruined. Surely, someone in the legal system will get hooked by these guys before long, that can stop them.

I have a ‘99 Ford F250 that needed the ECM replaced. After the ford service dealer couldn’t find the part, I went online and found Adam who runs this place. Paid $1800 for a newly “rebuilt” one, paid ford to install it and went on my merry way...until the same symptoms cropped up again after only a couple of weeks. Limped along trying to put up with the way the truck ran until it didn’t. Had ford run tests on it again and again. It was the ECM failure. Contacted Adam again and paid him another $500 to test and replace. Well, it was obvious that what he sent was not tested as it only lasted another couple of weeks before reverting back to the way it ran before.

I contacted module experts aka Nationwide parts distributors about the GEM module in my Ford Explorer. I sent it in to be repaired and just like the every one else I’ve read about now I was told it could not be repaired and that I would need a new one. I went ahead and purchased a reman from them which does not work. I was taken for $420.

I like many others on here have been ripped off by these so called experts. I dealt with a man named Adam, I sent him my module for repair, he replied back through email stating that the main processor was out and that the whole module was not repairable. He offered me a remanufactured module with a lifetime warranty for $599. This so called remanufactured module started having issues in less than 300 miles. I sent it back and was told it had issues and needed replaced. I asked for details on the issues and Adam became very unfriendly and would not provide any answers. I am now waiting on a replacement module, I do not expect a module that will last, that is if I receive one at all.

Adam and I am guessing his wife run this scam out of some low life area in Jacksonville to pull the bait and hook scam. Take your money $ 250.00 up front and have you send your ECM and then you do a follow up to see where everything is at... And this guy just gets rude and eventually hangs up on you. So you do the obvious and call back only to have, "I am sure his wife sitting there screening the call," and putting you through to some made up directory. Pretty sure I got this all correct. Hey Adam!! Bottom line stay clear of this low life Adam and his wife... bottom feeders!!! They never have the intent on fixing anything. Shocking the state hasn't shut this scam down!!

Sent my ECU to Module experts. Was charged $257.08, $99.95 for Evaluation and 122.38 for repair. My module was returned and still not working. I called Chris with Module Experts for him to explain that it needed an additional board that would cost $450.00. I sent it back to them to be repaired. Called Chris a week later. He explained that My ECU was toast and there was nothing they could do and I would receive a refund of the $450.00 and $122.38.

Buyers beware, this company is running a scam. I had a defective Bcm, when looking for a place to repair it, I stumble on their website: www.moduleexperts.com. I called, and talked a guy named Andy **. He told me to send the unit for a repair, it's $169 for the repair. I said, "Ok, send me the address." He said, "Before I send you the address, you have to pay first with a credit card." This should have been my first red flag. They were only interested with the money. I paid, and sent the unit.

AVOID MODULE EXPERTS!!! Disclaimer - this is strictly my opinion. Experts and professionals can fix things, you won’t find either at Module Experts. They bait you in with ridiculously low prices to repair your vehicle's module, only to tell you 3 plus days later that your module has a processing issue!! Really!! How convenient!! Looks like everyone that’s written a review had the same problem!! Ya right!! Why would any company fix your module for a couple hundred dollars, go through all the hassle to do so, when they can sell you one of their junkyard modules for several hundred dollars more that require minutes to program.

Discussed repairing a blown pcm, they assured us they were familiar with our detailed problem and that they could repair the module. We paid, shipped and received it unrepaired. Sent it again only to be told it wasn't repairable and they missed it. Offered a refund which we never saw. Now they're not returning calls. In my opinion they are totally fraudulent and we are exploring legal action.

I sent off my computer for them to fix. Instead they break it more and tell me there is nothing they can do. They clearly hung up on me and when I called back Andy told me to stop calling and this is why they are not doing nothing to help me. Then I spoke to the manager which he was very rude and told me to ** off. I then thought I was talking to gang members not an actual business. They would not reimburse me or do nothing to help. They sent my computer back with a lot more problems.

I used Module Experts to repair an ECM for my mother's car. Totally satisfied with the customer service, they answered all my questions and their prices. Total repair time, including shipping to and from, was just over a week. Totally satisfied.

Lifetime warranty should be more than 176 miles! Sent 2 ecm for repair, checkup and reseal. Both malfunctioned. Three phone calls to get them to finally have me send them back. They tell me that they can’t reseal because “it takes special sealant that we don’t have” from their technician, Roy. They tell me mine are not repairable. I ask about my lifetime warranty? Tell me they are unrepairable but can sell me another for over $600. I ask why they didn’t tell me unrepairable before charging me? Offered me a refund. Sent me less than half of the $400 I spent. Called it bench test fee. I’m probably lucky I got back what I did. I am an ASE Master Technician. I would never use them again. They probably fix some but I would not gamble my time and money with them!

These guys are the consummate of unprofessional. They will say they made "repairs" to your module and rob you of your hard earned money. Don't be foolish like I was... Take your business somewhere else.

Sent the E.C.M. to them to repair at a cost of $18.00 shipping and a charge of $218.00. Then 5 days later I call them to find out when it would ship out? That is when they told me it could not be repaired. BUT they could sell me a new one for $353.00 more. I asked to have it returned to me. They then told me they would return my money with a service charge and other fees that totaled $122.00. That is a crock. In other words we have your money now pay us more or suck it up. I have a auto repair shop and spend $3,000.00 a week in parts. NEVER AGAIN WILL DO BUSINESS WITH NationWide Parts Distributors.

I phoned Module Experts on July 12, 2017 to inquire about a repair of an engine control module. They quoted a price of $190.40 to remanufacture the unit with a lifetime warranty. I sent the unit to them along with the list of failure symptoms. They returned the unit in about a week with a report that they replaced an unspecified qty. of electrolytic capacitors and tested the unit. I became suspicious when there was no evidence of repair or remanufacture and there was a skull and crossbones warning of all of the things that could void the warranty. The ECM did not work. The same symptoms existed.

I was so foolish and never did any research on these people! They are plenty dishonest and not professional at all! I agreed to send them my Mercedes Benz ECU computer module and they said after a couple days that it was not repairable. At first I was told that in case they could not repair they would clone it guaranteed. Well, after a week, without any luck and feeling I was being cheated I asked them to send the unit back to me and they said they would send it by the post office and never they not honor my FedEx payment. Now they sent it and the item never got to me. This below is the message on the USPS site:

Sent in a PCM module for repair and to be programmed. They sent back my original one that wasn't even touched and they said it was a shipping mistake. Talked to Mark in Sales. Very rude, unprofessional. Never returned any of my calls. I had to reship it back to them for the second time at my expense, and Mark told me the module was no good and cannot be programmed, and they returned my original one and still charged me $520. And I called them back and Mark said he would have his manager call me which he hasn't to date. Has been over a month. They are a complete rip-off (DO NOT) not I repeat (DO NOT) use this company. Look at all the reviews on this company. They are horrifying. Wait till you see the lie they use in response to this. Please Yelp them and Google them, and you will see they are no good!!! This is just the beginning Mark!!!

DO NOT USE National Parts Wholesalers/AES. DO NOT USE THIS COMPANY. They will not return calls. When they do talk to you on the phone they will say anything to get you off the phone (I was told it was being shipped "tomorrow" on two different occasions). We have been waiting since Jan. 30, 2015 for our module and have nothing to show for it except for: $85 nonrefundable fee, $19 shipping, and a lost customer (he has 2 vehicles). Daryl, the person "in charge" wouldn't even promise a speedy return of the original module. BE WARNED - DO NOT USE THIS COMPANY.