Russ Darrow Automotive Group Reviews

The worst experience of our lives. My daughter saved her money for first car. They wouldn’t budge one cent on price. They would fix it hat was wrong with it. They manager didn’t nothing. The financing took over four hours. No apologies - no nothing. Just awful. Customer is not an important factor here. So many other dealers go above and beyond… they made us feel awful and remorseful.

I gave Russ Darrow an $11,000 down payment. Come to find out $6500 was applied to a warranty that I repeatedly said in emails that I didn’t want. I was told by Janet ** that it was mandatory. I asked for a refund and was denied. So my half money was taken for warranty I never used and didn’t want. Very unprofessional and I would never use this company ever again. I was robbed!!!

Russ Darrow Nissan is the worst dealership! Service Staff lies about when your parts will be in. I was told 3-4 days. Called after 3 days parts was still not in. Called back 4 days later and was yelled at (Yes yelled at) by Mike because the part was backordered and he didn't know when it was coming in. I asked why didn't they tell me this every other time I asked? I would not have called if Russ Darrow did their job correctly. Stop lying to your customers. I was looking at buying another Pathfinder. This would have been my 6th Nissan but no more. Russ Darrow treats customer like. Russ Darrow's parts and service has proven that they don't want or need my business. Can't wait to get my survey to give them a big 0. I am sure Russ Darrow will change my email address so Nissan won't send me a survey. Russ Darrow lies to everyone.

Worst dealership around. Sold me a car with major issues. Less than 2 weeks the exhaust manifold cracked. Had the extra warranty. Called the dealership. They said they couldn’t help. $2800 repair. Had to pull the whole engine to fix it!!! I asked if they would take it back and sell me a brand new one. They said they could only give me kbb for car when I paid $6000 over kbb. What a rip. Never again will I buy a Mazda!! I’ll go Hyundai or Honda for better service!!!!

I have been so DISSATISFIED, with customer service, professionalism. I paid my deposit and signed all the paperwork. Got the keys. Then there was an issue with putting a license plate on my truck. This was Friday, I called on Saturday. They kept hanging up on me. The Monday they tell the person handling my sale is out. Then now I get a call that they SOLD IT. I had already signed and paid for it????

After leasing a two SUVs and wasting 32k, the suv was highly defective and they refused to fix the situation. Instead someone made a fraudulent charge off in California where I never did business. I suggest you take this off my credit report so I can buy a new car elsewhere. I don't appreciate getting ripped off firstly by driving two highly defective suvs, secondly by charging this off making a fraudulent account in California with Hyundai. I would never buy these cars with the high level of carjackings between Chicago and Milwaukee were estimated to be over 10k from the special crimes report investigation I saw in my class.

Russ Darrow Mazda did a bait & switch. They advertised a "Special Reserve Vehicle " which they state is for people who need a decent car but can't afford to spend a lot. We found a nice one on the website which they claim is in very good condition. We set up a time to go see it and after being sent from one of the dealerships to 2 more (their issue) as we were told and given a address to go to.

I am trying to do a buy out of my lease. Russ Darrow Mazda on 108th Street (Highway 100) is forcing me to pay $499 to facilitate the storage of my information “which we have to do by state law.” Stay far, far away from this dealership. I am turning this Mazda in because in my opinion, it has a very shaky steering system. I don’t feel safe. I only have 12,000 miles on it. The steering drifts and I have to keep adjusting. I’m not the only one who has noticed it. The service manager ignored my comment about it. This car, I don’t believe is, made for the long haul. And I am sure I won’t have the dealership behind me. It’s a 2023 Cx-5.

I came in for a test drive and was told with complete seriousness "Don't crash it" by the salesperson. Funny how nobody has EVER said that to me when my husband was around. Completely sexist and inappropriate. Also, they charge $3,000 in dealer fees on top of MSRP. I asked about the discount listed on the quote and the salesperson literally turned the minus into a plus sign saying that won't be offered to me. Jason also refused to negotiate. Complete rip off on top of being mistreated. Don't waste your time here.

Worst service I ever had! Adam the general manager is a horrible manager who doesn't care about customer complaints. My vehicle went in for warranty work and they broke my door panel and told me it's $120 to replace. I refused to pay for something they broke and was told they would put the broken one back on. After 4 hour of sitting there, they brought my van back with a broken headlight seal and fluid in the headlight. The manager left instead of dealing with the issue and said he will call tomorrow. He called the next night after we contacted him and spoke to my husband. Adam refused to talk to the mechanic about this and refused to check security cameras.