Russ Darrow Group

I came into this Russ Darrow facility looking to choose my first auto and was really worried. When my family and I walked through the door everyone was so helpful and willing to help me get the best car and deal. My wife and I ended up having a unique salesperson help me, and I'm so delighted that he was the one to help me buy my van. He was so helpful, funny, and made me less afraid about such a huge purchase.

After a couple of months, I finally had the 'add ons' mostly refunded and am satisfied. In my haste to find reliable transportation, I allowed myself to get into a position where I had to sign the final paperwork quickly. This resulted in being encouraged to go with a pricey extended warranty and a service contract, both of which were sold for a premium price. It wasn't until a week or two later that I realized the total for my 2013 Ford Focus SE Hatchback was $17K when the sticker price was $10.9K. I was in shock. I am glad that I was able to get refunds after filing the BBB complaints. The paralegal was available and responsive. This purchase was after I had helped my friend purchase a car without difficulty. While I still feel I was railroaded, I'm happy with the overall experience. The car has run perfectly. A satisfied customer.

I am very unhappy w/ a lease of a 2014 Dodge Dart from Russ Darrow Group, East Side, Madison, WI. I and a friend went there to look at vehicles. I ended up getting talked into a "great deal" on a lease w/ Jason **. I got royally screwed. I had to have a co-signor, my credit wasn't up to their "par". In using the co-signor - everything went into the name of the co-signor. Including MY deposit. Nice. I asked them about that - the response was "It doesn't matter who gets the receipt." Yes, it does. It was MY money. I was the one looking for a vehicle, not the co-signor.

This particular car dealership set it up an excellent cost with regard to the vehicle. Better still although had been the actual personnel. The actual salesforce had been incredible. I suggest Russ Darrow! We visited several vehicle stores throughout during the past couple of months with no salesman had been much more well-informed, pleasant, as well as useful compared to Russ Darrow. I really like the vehicle and also the offer.

This is my third vehicle from this dealership and am happy with them and the car. Russ Darrow went above and beyond to help. Their ideal service aided us get a very good motor vehicle at the perfect possible terms. I was very happy with the service and the deal.

My son spent his savings on a 2009 Mazda with some minor door damage which was promised to be taken care of by some dent repair man. Well after spending a total of about 10 mins. with some sort of bar stuck down between the door and window he said it would have to have the door panel removed to most likely remove this dent. He said he would be willing to do this if a tech would remove the panel...

Here's my story with Russ Darrow: On Memorial Day weekend, I went to Russ Darrow Kia, in Waukesha, WI as my wife and I were car shopping. We came across a 2008 Toyota Sienna that had all the gadgets one could want in a minivan. We took it for the test drive and everything checked out. Priced at $10K we thought this was a steal. So we signed the papers and drove off the lot. I couldn't be happier with the new (at least 'new' to us) vehicle. Within a week of driving around and taking care of daily business, the traction light went on as well as the check engine light. This happened just before I went in to get the emissions test done so that I could drive a legally registered vehicle without getting pulled over in it; and of course it failed.

I bought a vehicle from these suckers and got ** in the **. The vehicle was totally misrepresented and suffered many and major problems when the first day I drove off the lot. (Russ Darrow Kia Waukesha). The engine went out and had to fight, call, argue, cry, complain, snap, and cuss out the warranty company Fidelity and The managers in order for them to replace an engine. One year later the engine went out again. They will not fix it and will be a total smart ** and they will ** you in the **. I contacted the BBB and Russ Darrow responded in a very rude and unprofessional manner. Russ Darrow corporate office is a ** joke, they need to be sued. They are the worst car dealer ever.

I drove from Milwaukee to Madison to by a 2001 Chevrolet Camaro on March 11, 2015. When I arrived to your dealership your staff was very friendly and professional towards me and my friend. When I left driving that Camaro I was very confident that I got a good deal from this dealership and was insured by your used car manager that this vehicle was inspected well and worth the money I paid for it $8000.

I feel I received a fair trading where I used to always feel like I got ripped off shopping at dealerships. The paperwork was simplified and hassle-free, and the salesperson wasn't pushy with a sale.

I leased a car there and was given one monthly payment after all the contracts were signed, then when the Kia Motor Lease company sent me my first statement the monthly charge had jumped up by $25. They say for state and local taxes, but that should have already been figured into the lease price at the dealership and I have a signed contract with what I should have been paying a month with all the taxes figured in. When I tried to call my salesperson about it he never takes my calls and never calls me back, I will never do business with this dealership again and ** and ** are lying sacks. This is a clear bait and switch on the price of the car.

I was there for two hours. After series of price negotiations I, sale person, and manager came to agree on price. I did my initial too. After this manager told he would go and prepare contract. Ten minutes later salesperson came and said that since some of options (maintenance, oil change) that we all agreed on cost us money and we will not do a deal. My question is once both party agree you cannot deny. Before anyone agree on anything should know what they are getting or selling. Not only that, as we were walking out of building all sales person were laughing at us. Is this their attitude towards customer? No customer respect and back out from agreed price. Do not waste your time.

We purchased a vehicle from Russ Darrow Kia in Wauwatosa on 3/2/2015 a little more than 2 weeks ago. It was a 2003 Chevy Impala. I know that you expect some problems but not after a week of purchase. The check engine light came on exactly one week and the whole car shakes. It has a delay when you are trying to accelerate. They did not disclose that the engine had been rebuilt. I found paperwork that the previous owner left with the manual. When we try to talk to the salesperson who sold us the car his attitude is well "your SOL there's no warranty and it is as is". His tone is like why are you bothering me. But when he wanted our money he was your buddy.

My son has been looking into purchasing a new vehicle and contacted Russ Darrow Kia in Madison. Upon making contact with the sales department via email, a sales associate named Cliff contacted him and got his financial information and what he was looking for in a purchase. He then told him he met all the qualifications to come on down. My son only has one day off a week that would fit into the schedule to purchase anything. I made it very clear that I needed to know he was to be absolutely pre-qualified so we were not wasting our time going to a dealership that could not fulfill the service that we needed. Cliff then emails me stating my son would be driving off the lot the day we came down as they had found financing for him guaranteed.

Very unhappy with Russ Darrow and regret doing business with them. Drove off their lot in June with the AC working and by the next summer (which was just a couple months later) it was not working. Was told I had to pay to get it fixed - totally unacceptable for a so called certified vehicle. NEVER AGAIN!

My experience at the Russ Darrow Dealership was outstanding. The sales staff at Russ Darrow are very personable they were very helpful through the whole process of buying the car I ended up getting. They really have a Great staff!

My husband and I both purchased cars from Russ Darrow Dodge in Milwaukee. The original salesman was great but his manager, Mark has a serious attitude problem. The original sales man no longer works there. Not sure why, but my guess is that the poor management had something to do with it. I won't go into detail about the lies they told and the sunroof that I paid for that didn't come with the car, so now I am stuck with an aftermarket sunroof. Or the failure to contact my insurance company regarding our gap insurance. Or when they lost my keys. Or the lie Mark told about a replacement key for the broken one, they tried to give us. Those are drops in the bucket compare to the disaster, that is the Dodge Magnum we purchased. It has been less than 6 months, about 4,000 miles in and the car needs an entire new engine.

I'll get the niceties out of the way first. The salesman I dealt with, and his trainee, were courteous, accommodating, knowledgeable, professional, and all around pleasant to deal with. Done. In March of 2014 I went to Russ Darrow in Madison, WI to look at a 2010 Ford Fusion SEL with about 100k miles that I had seen online. The car drove well, and handled comparably to other similar year Ford Fusions I had driven. The price advertised and ultimately decided upon was fair, especially since the legally mandated inspection report showed no problems, and the tires, I was assured, were almost new. There was minor damage to a tail light, but that was fixed as part of the sale agreement. It took less than a month for problems to begin. A lagging and grinding transmission, odd smells coming from the engine compartment, decreased MPG, and what can only be described as an odd "wobble" while driving at higher speeds. As time progressed these problems only became worse with the transmission occasionally make loud banging sounds, refusing to shift gears, or in a few instances suddenly shifting up and causing a burst of acceleration...While on the highway... in rush hour traffic... in Detroit.

This place is a complete and utter joke of car dealership. I've been searching for a Lincoln MKZ hybrid and happened to stumble across a used one that was being sold by Russ Darrow KIA. A gentleman named Troy contacted me and was extremely professional and kind, something I don't hear from every dealer. I explained my trade in situation and we exchanged emails and phone calls over the course of 5 days. They were trying to give me the best trade in deal possible but they would not budge on their selling price. I was very upfront with Troy on my max finance amount with $x amount down. However I made the mistake of continuously moving my max up when they wouldn't budge on their asking price at all. The most they were able to do was add a $1000 to my trade in but their vehicle asking price was about $3k higher than competitors. When it came down to it, I discussed the deal with my fiance and said we would do the deal if we could get 1.9% financing. Troy said he would submit everything to financing and see what they can do. Halfway through the day I never heard back and received an offer from another dealership I could not refuse.

I went to Russ Darrow in Appleton WI, to look for cars. I had seen one on cars.com that I was interested in. I found a car that I was interested in, it was on their computer, they said it was in Milwaukee and they would bring it up here for me to test drive. BUT I had to leave my bank card number to make sure I would come back. So I did that. They promised me that they would not run that card, that there would be no charges on it. I went back the next day and test drove the car. Two days later I checked my bank account and they charged my account $100.00.

The car I bought had a broken axle. I discovered through an independent shop. Also when I went to pick the car up the window wouldn't let up. I bought the car 7/15 and couldn't drive it until 8/1. It was a used luxury car. I was called several days saying the car would be ready the next day but of course it wasn't. They broke my overhead console cleaning out the car and never told me. Also they never showed me the bumper was smashed in. I had to pay them another $320 to fix that. The paperwork didn't match the kind of car they sold me. Then when they changed it the price went up and I bought a cheaper model of the line. Also they told me the car had navigation and my paperwork states it and it doesn't. They will say whatever and fool you to make the sale then turn their backs once it's made. My sales person was ** at Russ Darrow in Waukesha W226 S1700 Hwy 164 and the managers kept pushing me on to him and he knew nothing. It was a horrible experience. Stay away if you’re smart.

These are the most dishonest rude people I have ever met. They sold my daughter a 2011 Ford Fusion that is just junk. The salesperson Sadie lied and said the car was a V6 when it was not and then lied again and said she never said this. They sent a check to payoff my trade but did not send enough so I had to go give the loan place more money and since I am having to put tons of money in this new crap car that was really nice to have to do. The attorney for this place even wished my daughter would die. I guess that gets rid of your problems one way. Stay away from this awful place! Don't say you were not warned!

Went to this location on 04/23/14 mid-evening to look at a vehicle and when we arrived we saw a couple looking at it so we departed. Went back after an hour and there was no sold or hold tag on the vehicle. So we approached it and was met by a salesman who indicated the couple was inside applying for financing, so we thanked him and as we drove around the lot to shop other vehicles on the way out this salesman stopped us and indicated the first customer did not agree to terms. So we test drove the vehicle at the end of the test drive it was dark, and we ran out of time to work out a deal. The showroom had several salesmen hanging around the Used Car Mgr. We indicated to the salesman who was assisting us that we were very interested but our time had run out that evening to work out the sale, and we asked specifically what we needed to do to put the car on hold until the next afternoon.

I have a 1999 Toyota Camry. One of the keys stopped working - unable to start the vehicle. I went to the West Bend, WI dealership for a replacement and was told it was a special key that needed to be sent in from Chicago. No problem with that. They sold my wife a key fob for $125+ to go along with the new key plus charged $6 for the key. I took the car in to have the new key made and was told after waiting an hour they could not make a duplicate key because the one I had was not the so-called "master key". The options given to me was a refund for the key, $6, or a whole new $1,300 ignition system. I can't afford that option at this time and asked for a refund for the $125 key fob, which was refused by both the service desk jockey and her manager. I told them I agreed to a new fob because they would be able to create a new key and I wanted my money back. I was rudely told they did not want it back because it was programmed. When I asked why they did not figure out the working key was not the master key, they had no answer. Their incompetence has cost me over $130 so far and much frustration.

They went above & beyond to help me find EXACTLY the vehicle I was looking for. Excellent customer service!!

I have been to Russ Darrow Kia in Madison on two occasions this week. One Tuesday 11/12/13, I test drove a 2013 Optima for the first time. I spent my test drive with Tom, the “sales person” who knew nothing about the vehicle. Apparently, Russ Darrow will bring in a sales team to assist with this large sale, so the person I ended up with works for Jack ** and knew nothing about the brand. I was the “Kia girl” when he talked to me. On our 20 minute test drive, I learned all about his life story of divorce, his father’s dementia, his teenage daughter’s loser boyfriend and his new girl friend’s acceptance of his kids… but wasn’t shown how to use the navigation. Despite the torturous test drive, I went to discuss the possibility as I liked the vehicle.

I needed a car for a family member. After I explained what I needed he found me the right car. He took his time with me - no pressure. I visited him again a few weeks later to trade my nine year old vehicle I had something in mind but Carl explained why another car would better suit my needs. He was right! The sales manager wouldn't budge on the trade-in price of my car which is why I rated "price" a 4 but overall I am extremely happy with Russ Darrow I have already recommended to others.

I contacted Russ Darrow Kia of Appleton on 3/24/12 about a letter I had received from Capital One pre-approving me to make a purchase of up to $15,000. I inquired as to the validity of the offer. I didn't have a hard copy & I was denied credit. On Monday, 3/26/12, I received another Capital One preapproval. On Thursday, 3/29/12, I went to Russ Darrow, letter in hand. It was never even looked at. I think it was a gimmick just to get a person in the door. My plan was to purchase either a used Sorento or Sportage. I had to have power seats & leather. I was told the only car on the lot I could purchase was a Forte.

I applied for loan with Roadloans back in February 2012. I was approved with $1500 down. I went to Russ Darrow on the north side of Milwaukee with confirmed loan papers, and once there, salesman said I would have to apply with a different loan place as Roadloans does not pay them enough. This was after picking out a car and being told on the phone that all we had to do was come in and sign papers. The salesman had my credit pulled 3 times without my permission for a different loan. I left there unsatisfied and called Roadloans. I was told to go to the Waukesha store.

I purchased a 2004 Nissan Murano in 2007 at Russ Darrow. I also purchased the extended warranty which is still valid. In December 2010, I went to get into my already unlocked driver door & the entire door handle broke off. I took my car into Nissan yesterday to be looked at. Apparently, the whole mechanism and handle need to be replaced for $340 plus tax and it is not covered under the extended warranty that I purchased because they claim a handle is cosmetic. I find that a door handle is a necessity since you cannot get in your car without it plus the handle broke from within the door. Have you ever heard of anyone's outside door handle breaking? These are supposed to be tested for durability. And in all the cars I have owned which were much older than my Murano, I have never heard of this. This is a result of a defect in Nissan parts.

I purchased a truck from Russ Darrow East Side Madison on 8-13-2010 and have had the vehicle for about 2 full weeks. After about 10 days noticed that the head liner was coming down so brought it back to the dealer to see what they could do about it. I was told that would have it repaired but come to find out to the dismay of the dealer as well myself, the buyer, the moon roof on this truck was installed after market with means that Russ Darrow is not willing to fix it. I am hoping to verify for sure that I have 30 days to return the vehicle if not satisfied with the sale or the vehicle. At this moment I would like to return the vehicle for my money to be returned and purchase a different vehicle at another location. This vehicle was not cheap. I am paying $36,371.00 for this truck but do not want something that is going to cost me more money to fix something that should never have a problem in the first place.

I purchased a 2004 SRX from Russ Darrow. After 1-2 days, the engine light came on and I took it to the dealer to be checked out. The engine light was on and the vehicle was stalling. There were noises coming from the truck in the front and the rear. The dealership I purchased the car from did not find anything wrong with it. I decided to take it to another dealer, Metropolitan Motors Inc., and they said it was front bearings that are bad and the rear air shocks have holes in them.