Protect My Car Reviews

Hello Team, I bought my policy on 20th Dec 2022 and I sent an email to cs@protectmycar.com on 18th Jan 2023 to cancel the same, within 30 day free lookup period. But it never got cancelled and they are still charging me the monthly payment. I called the customer service and mentioned same so they ended my call abruptly. Please look into same and help me resolve my concern. Thanks!

I would like to re-protect my car. I’ve been a client with them for a while. They do well with the oil changes that they offer for free but they do not do well with their claims and dealing with your car not once, but twice that I have to sit for almost 4 weeks before I got a response a phone call and email anything while they state that they called me but they didn’t. I’ve been waiting for three weeks for my vehicle for them to tell me that I was behind two payments, which I caught up due to financial struggles. Instead, they didn’t work with me as a client. They work with me as a customer, they didn’t care about my circumstances or my situation. Instead, they brushed me off and not once, but twice my thermostat went down, so I covered that the first round the second time which is now currently my radiator.

I absolutely love it with all the free stuff. All the on the go coupons just overall awesome. Didn’t even know it existed. Glad I found out because I’m taking advantage of my points and gonna put to use.

After being a vendor for Protect My Car for a very long time, I will no longer accept them in my facility. It has taken me 9 days to receive payment for a simple oil change. I used their portal to submit the invoice, called and was on hold anywhere from 20 minutes to over a hour. I can't stay on hold for that long at a time waiting to speak to someone. Their portal doesn't work properly and will not accept any pricing you add to it. This is why I will never accept them ever again.

I got my Ambassador Platinum policy with PMC 2/8/2022 with 121,000 miles on my car. I informed them that I use my car for work. Now that I need a transmission repair they have told me that I did not follow my owner's manual for "Severe driving" scheduled maintenance which was a transmission flush every 30,000 miles. The problem is my driving habits for my job do NOT fit the guidelines for the "Severe driving" schedule. But PMC has decided that just because I am a Courier, I automatically have to follow that schedule. I have spoken with the Manufacturer on this and they said my driving habits are under their "Normal" maintenance schedule, but PMC refuses to look into this. They said once denied, it won't be overturned.

Protect My Car's rep was excellent as far as explaining everything to me. When I needed to have service for my air conditioner, the people that I had sent the car to were trying to get in touch and it was taking them forever to reach somebody. So, I called Protect My Car myself and I was on hold for almost a hour. I finally got in touch with somebody and the guy told me I had to go online, go to ProtectMyCar.com, and register. So, I did it. But he didn't tell me that the people who had the car had to do it up under them as the vendor. Once I finally got in touch with Protect My Car about that, the next day, they got everything straight and situated.

I wasn't happy with their service. My engine was fixed a few years ago and it died again. I went to get all the paperwork and I didn't understand what happened but they said that they don't have the right to fix it. I just canceled them. I've been paying them for years and my car engine died and they didn't care. Also, every time, getting an oil change was a problem. I get in contact with them and they make excuses for certain stuff. It was good with them in the beginning but then I was there for a while and it stopped being good. I won't recommend them to anybody.

I wanted some coverage on my car in case something happened with my motor or my transmission, and Protect My Car is worth it. The salesperson was extremely professional and explained about everything. It was positive and excellent dealing with the rep. My used car had 79,000 miles on it and Protect My Car helped me because I've had to have some major work done on the car, and it was covered. It's been a good service to me and it pays for three oil changes within the year. I have a 2014 Honda Crosstour and it was time for my timing belt. They paid for the water pump and the timing belt to be replaced. I would highly recommend Protect My Car.

The claims process is very easy. I just take my vehicle to the place that's gonna repair it, then they'll call and file the claim. I've had several filed, and the service has been good. Protect My Car takes care of business. I will refer people.

It’s getting in contact with Protect My Car which is one of the biggest problems. I would be on hold for a while or at least a few hours. But a majority of the time when it came to items getting fixed, because my warranty was supposed to be similar to a bumper-to-bumper warranty with percentage payout, Protect My Car was decent with handling situations. They would typically cover everything until this last ordeal, where they put it on me as a consumer. They found a loophole to deny my claim. It cost me almost $3,000.

Cancel my contract 5.16.2023. When I sign contract sales person told me, "You're paying first 2 years $5716 and last 2. You're not paying 48 months. 10.92021 to 11.82025 or 75.000 miles." I sold my vehicle. Was 122.000 miles. After I cancel I ask remaining period refund. They told me, "You're paying month to month like life insurance". Not true. I didn’t sign month to month. They has to be refund last 2 years period. Thanks.

Thus company only favors to new customers. They’ll answer the phone to new customers only. They don’t cover what they say they do, and even the things they say they cover it takes them a million years and many re-claims to even cover it. They want you to pay upfront for any expenses, which they advertised you shouldn’t and to anyone complaining they say you have a year of free oil changes when they won’t cover that up front either. I’m canceling and all of you should too. My transmission has never gone out in my truck, but just 2 free oil changes a year to get them to pay for after paying out 1.5k a year to them shows me they won’t be there to pay out on the nose for any high bills I pay them to pay the companies for won’t happen.

I wasn't pleased with our last experience with Protect My Car. We dropped our car off to get a service. It took about a week and a half. The motor in one of the retractable side mirrors wasn't working. Protect My Car said it was not covered because it's a body of the car. I also had to pay a diagnostic fee which was $280. Additionally, you're not getting what they promise that you'll have rent-a-car coverage. That's a fictitious, made up coverage that you're not gonna be able to use. They were saying that rent-a-car is only covered for the work that was done. It is ridiculous because that's saying that you get in there and the dealership is gonna work on your car right away. We had to pay for the rent-a-car because it was only four hours of work. I had to put $337 on a credit card which is gonna cost interest. It's a slap in the face twice. After this is over, I'll be dropping Protect My Car.

To get your car repaired using this warranty is impossible. My car has been at the shop for 2 days because they can not file a claim. You have to wait over an hour to talk to someone in customer service who then can not answer any questions so they pass you on to another department that you have to wait another hour to talk to. Your repair shop when they call the number given to them to file a claim had to wait 2-3 hours to speak to someone and the portal they want the repair facility to use doesn't work. So the only person that can start a claim is the repair facility and they did not have the time to wait 2-3 hours to speak to someone to file a claim.

I've been happy with Protect My Car. I just got caught up in a glitch. It took a month and a half for me to get someone on the line to let them know that I needed a claim service. The auto mechanic that did the car and I both called. He was also on the portal. Because when I got them on the phone one day, which was a shocker, and she said, "Tell him he needs to go online and make an account, and then he can file, send in the part number and how much it's gonna cost and pictures." It took another three weeks before we were able to get back with them again on the phone. One time, I stayed on the telephone for over an hour. And while I was on the line, I started out with 11 minutes. 20 minutes later, I was caller number 65, I had an hour 20 minutes of wait time. Instead of a time decreasing, it increased.

The rep who got me set up was very helpful. The only issue I had was I was supposed to have a service that was zero deductible but when I got my car, they said I had a $100 deductible on it. Also, they're a little hard to get in contact with sometimes. But other than that, I haven't had an issue. I got my free oil change and tire rotation the other day and the place where I took my car said that getting the claim approved with Protect My Car was one of the easiest processes she's ever done. She said once she entered the information, it took less than 15 minutes for a response from them.

I spoke to a Protect My Car representative who had great customer service and was a great guy. My claim experience was smooth. Protect My Car took care of their end of it very quickly. I liked that I was able to pick my own mechanic.

The problem with Protect My Car is nobody answers the phone. I’d be on hold for two hours, even longer to where I have to hang up. One time, somebody picked up. But when they picked up, “I’ll have to transfer you over to that person.” Then I was on hold for a long time. My car broke down. I had to get a new alternator. They fixed that. Three weeks later, I had to get a new starter. But I couldn't get in touch with anybody. The only person I could get in touch with was the tow company. They towed my car to my mechanic that did the alternator. We couldn't get in touch with Protect My Car. I left my number for them to call me back. But nobody called me back. I told my mechanic to go ahead and fix it.

Recently, one of the shafts on the driver’s side was busted or leaking. I got to my Nissan dealership right here locally. It cost over 1,000 plus dollars to get it done. My deductible was 100. I called, got it set up and it was taken care of.

First, they changed my plan after it was paid in full. I now have to pay for any mechanical work and then be reimbursed. The reason for me purchasing the policy was to pay the remaining balance as it was stated in my contract. You can't get anyone on the phone. I have been on the phone hold time for over 2 hours today. I've answered calls, dialed calls, and even called them and talked to another representative on the purchase a plan number. I am still on wait. This is just ridiculous. I've sent emails to the reimbursement email and still no response. DO NOT purchase this warranty plan. I'm still waiting on an reimbursement check from an oil change that was did in October. The dealership sent the email to them on October 3, 2022 and I still haven't received a response or check. Please do not tell me to call you all PMC cause you all won't answer the phone. I will be seeking an Attorney. Get ready for a class action lawsuit.

I and the auto mechanic shop have been trying to get an estimate submitted since 20 Mar 23, and this company does not answer their phone. I and the auto mechanic have been on the phone for hours on end trying to get estimate submitted, and they have long wait times. The auto mechanic sat on the phone for over an hour and a half, and still no answer. How does Protect My Car expect the mechanic to run a business and sit on the phone waiting for them to answer?? They are a scam, do not value their customers, and they just take people money!! No one should sit on the phone for over an hour trying to get this company on the phone!! People's times are valuable, so this is just a big problem that makes others want to contract with another warranty company for better service. Horrible company who doesn't care about their customers.

This warranty company should be put out of business. I wish I read the reviews. They will not cover repairs. They will not answer their phones. They lie to get you to purchase their policy. I have a car that is part of an estate that I am the executor of and I made sure she knew that. I specifically told her that the person is deceased and that I was in the process of closing the estate and will be starting to drive the car but have no service records because the car needed no services since it’s been in my care. It was not driven until I got the warranty because I wanted it protected while it was still part of the estate. She assured me that was fine. Well she lied because now they will not honor a repair after I’ve been driving it for over 2 months. After reading all their reviews online they deny most claims finding whatever loophole or excuse. They are scammers.

For over 2 months, whenever I try calling PMC to check on questions, no one answers the phone. I did try the home office and got thru 2 months ago, but today and yesterday, even they are NOT answering the phone. I am considering changing companies due to their customer service. And I have tried throughout the day, 5 days a week and once on Sunday. Their online service isn't up to snuff. Logged in to submit a oil claim and can not even do that.

Terrible company with terrible service to match. They will do and say whatever they can to deny your claim. I had their coverage for 9 months and only filed one claim when my engine blew. I gave them all my service records as requested and still denied my claim. When I provided evidence to go against their reason (s) for denying they came up with 4 different reasons for denying my claim. Sent their "inspector" to my repair shop stated according to my one oil change record from last year I had a prior oil leak that caused my engine failure which was fixed before my plan even started with them and I provided pictures and documents with dates, times to prove the work was completed and fixed.

The portal on the website has been not working for over three weeks. Nobody answers the phone. I have tried 4 different phone numbers. I received an oil change on 05-04-23. Today is 05-24-23. What am I to believe. I would like a full refund!

Purchased Protect My Car A few months back. Thought I got a good Deal! until I had a claim. The mechanic tried get a hold of the claims department for three days and no one would answer the phone. So I tried to call for two days and the same thing. NO ANSWER! I tried to call customer service, roadside service and nothing each time I tried to call I was disconnected after being on hold for an hour. I couldn't even cancel my policy, I had to call my credit card company to put a hold on the monthly charge.

**-CUSTOMER NUMBER. I've been a member now for over a year and I must say from the very beginning it has always been more of a HASSLE to recoup any of my expenses with you guys either via telephone or online portal. What should be a good service option you guys somehow manage to muck it up as well. I'm referring to the online portal claims process, something that should be saving HOURS in time seems to now have cost the same amount of VALUED TIME AND ENERGY as the endless call wait HOLD times when physically calling in to make the claims.

I want to start off by saying Jason ** has went over and beyond of assisting me on 3/15/2023; he was so knowledgeable, helpful, and kind. He made sure I was completely taken care of before hanging up with me and that we had contact emails before hanging up. Jason blowed my mind away, bc he did whatever it took to take care of me instead of passing me off or putting me on hold. He was an absolute pleasure to talk to. Thanks. :)

I spoke to an agent on Tuesday who communicated with the dealership regarding repairs. They called me the next day to confirm one item was included. I now can no longer get a response from agent and I really need my car. I have called and emailed him crying begging him to please contact the dealership and nothing. The only reason he called me that day was because I had contacted BBB, and left a complaint. And I had contacted you.

My car is in the shop for 2 weeks already. Everything I call to make a claim the phone number is always putting me on hold for hours. The last call I was told that my estimated wait is 6 minutes. After 24 minutes past my wait time has increased to 8 minutes. Shortly after I was kicked off the system and I had to do the process all over. It is very frustrating to get through to claims.