Protect My Car is a premier Auto Repair Protection provider. The company's goal is to eliminate the worry of being financially responsible for an expensive mechanical breakdown. With a Protect My Car Vehicle Service Contract or Ambassador Plan, you’re instantly eliminating any concerns about being fully burdened with the cost of a covered repair.
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The rep from Protect My Car with whom I worked with was very nice.
Short and to the point. Thank you for those comments. It does make a difference when the people with whom you are dealing really treat you as an individual, with individual needs. We very much appreciate your business.
One of Protect My Car's representatives called and was advertising and she caught my interest. She sounded so down to earth while she was explaining the company. The coverage is great and it's been good so far with them.
Thanks again for your comments.
I had another company and when Protect My Car called, I dropped the other company and ended up with them. They were cheaper. My husband and I have the same type of car and we've both had service done. It went well, although the service people were saying that Protect My Car took a long time and had them on hold for a long time. Also, my husband paid for an oil change and didn't realize that it was already covered by Protect My Car. I took a picture of the receipt and emailed it to them. It's been about two weeks and I haven't heard anything. But other than that, everything is good. I’m glad I have them.
Thank you for choosing Protect My Car.
I needed a service contract so that my car will be protected in case of a breakdown. The price of Protect My Car was more convenient for me. However, the first claim I had was a hassle. I was just having to call in and then I had to call so that they could speak with a mechanic, and the mechanic was so busy that time and he said he had to stay on the phone for so long. At first, he didn't even wanna take that time to call. He said that they keep on hold for too long. I thought that was when they were backed up because of the Coronavirus. I ended up having to stay on hold for a while before I was able to get someone on the phone. The hold time was about 20 minutes. But the second claim I had was okay.
We do apologize for the delay and we hope you will understand that the pandemic caused trouble and delays for everyone.
Thank you again for your comments.
I heard about Protect My Car on the radio and it seemed like a good investment for my car. But all the things that ever went wrong with my car were things that they didn't cover, so I had to pay for those myself. The only thing I benefited from using their policy was that I got two oil changes and I had someone tow my car one time. At first, I wanted to purchase a service contract because I thought it was gonna be helpful for me on repair parts, but in the long run, it wasn't. It wasn't really beneficial for me to get the policy at the end of the day because I can just pay for oil changes.
I wouldn't recommend it to anyone unless they have something serious about to happen to their car, like if the engine is about to blow up. But overall, I had a good experience. When the broke down, it was late at night and they picked up right away. And the tow truck guy didn't take 30 minutes to get to me. I just didn't get what I expected and I should have looked into it more before I decided to get a policy with them.
Tires, batteries, gaskets and seals are maintenance items. That means that they must be maintained and replaced at regular intervals. The purpose of the policy is to pay for covered component failure, not items that must be replaced at regular intervals as they wear out. In short, you can plan ahead for regular maintenance. You cannot see a component failure coming. That is where the coverage really helps.
Thank you again for your comments. Please let us know if you have any questions.
Protect my Car had great deals and offers better than other warranty companies. I went with them and their rep provided excellent service. If I have any questions, I can call customer service. Getting my free oil change through them was easy for me.
Thank you again for your comments.
Protect My Car had low payments. The representative explained the coverage very well for me to understand it. Now, my car sometimes gets to a certain mile and it starts shaking. I wanted to see if the policy would cover it.
Thank you again for your comments.
The contract on my vehicle had expired and needed some just in case I get in a tight jam and I need some assistance. I was with CarShield but I did not go back because the price was not reasonable. They tried to go up on a price on me so I tried something different. I went with Protect My Car because once I heard it, I felt like it was a no-brainer. It went smooth with their rep. I've reached out to see how to use my free oil change and that was smooth as well.
We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
Please let us know if you have any questions or if there is any way we can help.
I got an enormous amount of phone calls saying that the warranty on my car had expired. I drive an old car and I don't wanna have to deal with those expenses. I looked into it and the price that another company quoted me was almost $400 a month. Then, I was looking for something about oil changes and when the Protect My Car rep caught me, I asked if it includes oil changes. He said it doesn't but he got the underwriter on the phone to have my plan include that for at least 12 months. It was a great value. They were a fraction of the cost of the other people who have been calling me and they threw in what I asked for. Also, everybody I talked to was amazing. I used it for an oil change and Protect My Car was fine.
Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
I am writing this review after speaking with one a Protect My Car "Supervisor" over the phone. I signed up for the Protect My Car Service only because they offered me a "first-time caller promotion". The promotion and service warranty sounded like a great deal so I decided to go ahead and sign up knowing that I could always shop around and cancel the service within 30 days. After looking into other companies and customer reviews I quickly realized that Protect My Car was not for me.
I called the customer service line to cancel the policy and be refunded for the payment, but the "supervisor" was extremely difficult to communicate with. I stated over 15 times that I wanted to cancel the service and be credited for the down payment, but this representative did not get it. She kept trying to sell me more coverage and was unresponsive when I reiterated that I wanted to cancel. She was extremely unprofessional and simply did not listen to my request. Finally, I mentioned that if she didn't cancel the policy that I would be forced to dispute the charge with American Express. She definitely heard me now, but it took 45 minutes to do a simple cancellation and credit. DO NOT BUY THE PROTECT MY CAR SERVICE – THE CUSTOMER SERVICE IS TERRIBLE.
Thank you, too, for trying the coverage for yourself. We hope you find the coverage you are looking for.
Protect My Car Company Information
- Social media:
- Company Name:
- Protect My Car LLC
- Company Type:
- Year Founded:
- 570 Carillon Parkway
- Postal Code:
- United States