Protect My Car

I found Protect My Car on the Better Business Bureau website and they had better reviews than CarShield. I feel more comfortable with Protect My Car. They gave me some perks that were very generous for a couple of years, like the two-year oil change, and it's very cheap. Also, the reps are very nice and funny. I wasn't put out by any means, but they were very friendly and helpful and knowledgeable.

A purge valve that was part of my fuel tank had to be replaced. And then there was another valve that connects to the engine from the fuel tank that needed to be replaced too. But Protect My Car didn't cover any of it. I'm definitely dissatisfied with them. I've been with them since July last year. I paid them a lot of money and it seems like they cover things that are only bound to happen to my car once it had 200,000 miles on it. If I get standard maintenance that happens on a routine basis, they don't cover. So, I am fed up with it. I tried to cancel my policy twice before I ever even intended to use it, but they kept lowering the price for me, so I kept it. And it has $100 deductible. When I realized that half the stuff that they cover doesn't ever happen or is very unlikely to happen for another five years, it seemed pointless.

The Protect My Car rep was easy to talk to, very informative and pleasant. But when I went to the mechanic, and they had to get in touch with them, they were on hold a long period of time. It was frustrating. When I went to the mechanic, the package I signed up with covered everything. But they didn’t cover a sensor and I was upset because of that so I called to cancel. I got them because I thought they covered everything. They said, “No, it’s a sensor, and we don’t cover that.” I said, “That’s very frustrating because I’m paying this amount of money, and you should cover that.” And they lowered the price for me, which made me realize that I should’ve been paying lower all along. They didn’t want me to cancel so to avoid me canceling, they lowered the price for me, and they also added on free oil changes. But because I was leaving, now they wanted to do this for me. I could’ve had this amount from before.

Protect My Car was the first one that I looked at, and the first one that contacted me, and the first one I signed up with. I've had total satisfaction with their customer service.

I had a car warranty that I had for six years and I never used them. When there was a wiring issue with my car, it ran me $700 and they said, “We don’t cover that.” I was so frustrated that I put all that money in and I never used them. And then, the one time I needed to really use them, they didn’t cover it. So, I got Protect My Car. I’ve been with them for almost two years and my experience with them has been good. They paid for the situation. They only cover the major parts such as the engine, transmission, etc. I had to get a starter put on my car. With the type of car that I got, that starter costs $500. They covered that, so I was satisfied. Protect My Car don’t cover a lot of things, but when it comes to your engine and your transmission, if you plan on keeping your car, I find it very valuable.

I've had Protect My Car coverage for my 2010 Equinox since February last year. My experience with Protect My Car has been good, but when I had a drive axel issue, they said, “If we’re gonna work on the drive axel, we’re gonna take off your tires, take off the wheels to take the drive axel.” When putting it back, they needed to do an alignment to make sure the tire is straight with the wheels, which is normal.” Everybody understands that when you go get a new tire for your car, definitely, they’re gonna make an alignment. But they told me that they were not gonna pay for alignment. It was frustrating. So, they just paid for the drive axel and they didn’t pay for the alignment, which I was charged for 200 bucks because I took it to a Chevrolet dealership.

I was with a different company and I had to cancel them because they weren't any good. I looked up Protect My Car and called. They were respectful to me and that's why I chose them.

I feel good about having Protect My Car and they're valuable as far as having protection in case of breakdowns. Their reps are available and they came to me with detailed information about what and how they protect. And I know I can trust them to make something happen for me. It becomes a problem though if something happens to my car and it goes left as far as providing me with the services that they claim they can help me with because I'm being loyal to them, paying for their services and I'm not getting these services. But Protect My car hasn't led me to that point so they're doing their job. They also got me a free oil change during the time where I didn't have enough. They haven't always been perfect when it comes to getting around to a certain issue, but when they do, the process takes a little longer because they just caught up with what I needed with my car. There's a hardship with the time but other than that, they're a good company.

The dealership where I got my first car used Protect My Car and everything is great. If I know anybody, I would pass it on.

When my other warranty ran out, I switched over to Protect My Car and had it for two years. One time, I was on the phone with one of the customer service representatives. We were on the phone for about an hour and she got really personal with me. I was ready to end my contract because it was the third repair I had on my car that wasn't covered. She convinced me to stick it out for a little while longer because she had experienced the same thing years ago with her car. When she canceled her protection, something happened with her car, which cost a couple of thousand dollars but was covered under the warranty. She said that I didn't want that to happen. Then she got me a free oil change through Jiffy Lube. She also gave me a credit towards my next bill.