Protect My Car Reviews
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About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
- All services provided by Protect My Car employees
- In-house claims process for smoother experience
- Free oil changes and tire rotations with all policies
- Does not cover preexisting conditions
- Not available in AK, CA, HI, MO, OK or WA
Protect My Car Reviews
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- 4,903,277 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 22, 2023
I am trying to have my car serviced. I have been at the shop all day today waiting for Protect My Car to answer so that I can file a claim. No one answers for me or the mechanics. The shop is also on hold and they tried protectmycar.com to submit a claim and that website does not work.
Thank you for bringing this to our attention. We understand your frustrations and apologize for any inconvenience you may have experienced. We are happy that one of our specialists was able to reach out to you to provide feedback regarding your review. If you have any questions or concerns, please don't hesitate to call our Loyalty department at (435) 513-3145. Thank you for being a valued Protect My Car customer.
Reviewed Feb. 16, 2023
Tried out this company and tried to take advantage of the 30 day cancellation. They have made it impossible to contact them. As soon as you press the phone option to cancel -they will not answer nor will they return your call. For kicks I decided to wait it out on hold. The wait time kept adjusting and no one answered my call after several hours. Go somewhere else.
We understand your frustrations and apologize for any inconveniences you feel you have been put through; however, Protect My Car does not mislead customers nor have unethical business practices. One of our specialists reached out but was unable to contact you, regarding your review and your canceled policy. Please call our Loyalty department at (435) 513-3145, so that we can provide further assistance as needed.
Reviewed Jan. 9, 2023
I don't know who wrote these reviews, probably company's members... They don't even have proper contact number, app like any other insurance company, when you call them takes hour to reach them, and when comes to repair, they don't approve... I spoke with major auto services and they confirm that company doesn't cover major repairs, they simply find the way to avoid it...
We understand your frustrations and apologize for any inconveniences you feel you have been put through. Protect My Car makes every effort to assist customers with repairs to their vehicle, so there are seldom any issues with approving claims. Protect My Car terms of coverage require that our customers maintain and service their vehicles in accordance with their vehicle manufacturer's guidelines. It is very important to maintain all services needed to keep your vehicle in proper working order. After completing a thorough evaluation of your account, it was found that your vehicle had a preexisting long-term transmission leak and was not properly maintained. One of our specialists reached out but was unable to contact you, regarding your review. If you would like more information, please contact Customer Service at (435) 513-3145. Our hours of operation are Monday through Friday from 8:00 am to 6:00 pm EST and Saturday from 10:00 am to 1:00 pm EST
Reviewed Dec. 21, 2022
This protection program has saved me in so many ways. All older cars should have this coverage. My air conditioner went out and they replaced it no problem. Then the blower went out and they replaced that too. I also get free oil changes and tire rotations with this program.
Thank you for your comments. We appreciate them very much. Folks with older, higher mileage vehicles find it almost impossible to get qualified for coverage with most companies. Protect My Car is always happy to help. The coverage saves you on qualified repair costs, provides towing, roadside assistance and even pays for oil changes and tire rotations, all at an affordable monthly premium. We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing but doing things right for each customer.
Reviewed Dec. 21, 2022
I signed up with Protect my car hoping to get coverage on my 2006 Chrysler 300C. When I signed up this car had minimal car repair needs. Unfortunately when I started to have issues is when they started to find excuses. A reputable Transmissions company Budget Transmission told them 2 months ago there was an issue with the transmission. There were bad codes. Because the car ride good when the inspector came to their shop he said the Transmission was Ok. When my car broke down in the highway last month because of a dead Alternator they refuse to allow that repair.
When AAMCO transmission for the same issues with the code readings in addition to slippage with the gears they completely went out of their way to ignore the problems but found more excuses on why they won't honor the warranty. I have the Ambassador Elite contract. $113.00 a month. I want my money back. If protect my car is not going to honor the warranty then refund the past 3 months. Just for the record I have cancelled this contract for lack of service. My cancel confirmation number is ** dated 4/21/22.
We understand your frustrations, however, Protect My Car does not mislead customers nor have unethical business practices. One of our specialists reached out but was unable to contact you, regarding your review. Please contact me at 435-513-3145 so that I can provide further assistance, as needed. Thank you.
Reviewed Dec. 20, 2022
I got the best package at a discounted low rate. Customer service is friendly, professional, helpful and easy to reach. I have yet to file any claims, I will update my experience if I do. I feel completely secure knowing I have them as backup. They were highly rated on reviews and the BBB.
Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, oil Changes, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Best of all, when you do have a problem, it’s nice to know that with one phone call you can get towed in, activate rental car benefits, and get fast, efficient claims service. That’s what we call good peace of mind. Thank you so very much for your comments.
Reviewed Dec. 18, 2022
Purchased a 2016 Chevy Tahoe, used, in June of 2022 from a local Subaru dealer and added PMC warranty a short time later. In October 2022, my wife experienced the RPM's flaring and the transmission shifting erratic. Made an appointment and dropped the vehicle off at a local Chevrolet dealer to evaluate and gave them our PMC information. They determined there was metal in the fluid of the transmission from an internal failure of components in the transmission and the unit would require replacement. PMC was notified and arranged to have an inspector confirm the findings, which was done and the findings confirmed by their inspector.
This began a weeks long back and forth on the part of PMC to find a way out of paying the claim, requesting our Bill of Sale, maintenance records (None other than and invoice from a local tire distributor who replaced 2 tires and performed an alignment) which we did not have as we had only recently purchased the vehicle. Our selling dealer claimed the only maintenance THEY had performed was an oil and filter change and a State Safety Inspection and Emission Inspection which the vehicle passed and had no other records available and the previous out of state owner would not provide. The vehicle was NOT due for any Factory Recommended Maintenance due by mileage at this time. The records requested were provided as asked.
PMC then began their quest to find a means of denying coverage for the next 2 weeks. They noticed on our Bill Of Sale that at the time of purchase, we purchased a Powertrain Only warranty the dealer was offering so we would have SOME protection while we explored other coverage options. We opted to start coverage with PMC, as the coverages offered were more inclusive than simply Powertrain. We then contacted our selling dealer about cancelling the Powertrain policy we had purchased, but were told we would be unable to do so, as the purchase of that policy was part of our vehicle loan yet picked up PMC's warranty as a supplement that offered more complete component coverage.
They used that coverage as their basis to deny our claim even though NO CLAIM had been initiated with the other company, citing a paragraph on Page 14 of their contract book that DOES NOT apply as an "Exclusion". The paragraph references "Prior repairs" covered by a "Third Party", which DID NOT apply, as there had been NO "Prior Repair" to anything on the vehicle in the time we've owned it, and NO claim initiated with ANY "Third Party" for the transmission repair. ALSO. NOWHERE in their contract does it prohibit a vehicle owner from HAVING an additional contract(s) with another company other than PMC. The PMC representatives obviously do NOT understand the terms of their own contract. They then indicated that I was bound to file my claim with the other warranty company ( Most likely so they could use THAT as a basis to deny my claim.
We DID, at that point, initiate a claim with the other company, who quickly sent an inspector, reported to them at which point, they approved our claim, the dealer ordered the transmission and we had the vehicle back a week later. THIS after being jerked around by PMC for nearly a month while to "protect" you or your vehicle in any way trying to figure out a way to avoid paying a claim they had NO basis to deny. SO... a warning to "Consumers"... PMC is NOT who you want to spend your money with expecting to "Protect" you OR your car as they are a typical insurance company who will work diligently to find a way to deny coverage when its THEIR turn to pay. You need to expect this from a company that is VERY hard to contact by phone (Expect 1/2 hour+ "Hold" times) and doesn't Affairs...
“While Protect My Car (hereinafter “PMC”) regrets to hear our former customer’s experience., PMC’s Management team, upon receipt of this complaint, had one of our supervisor’s (E.K.) reach out to our former customer to see if there was anything further PMC could do in an effort to assist him. Our former customer stated the following: “Thank you for reaching out, but unfortunately, it’s too little, too late.” As a result, PMC understands our customer’s frustration in regard to his claim, but PMC ultimately was trying to figure out why our customer would not file a claim with the warranty that he obtained when he first bought the vehicle, which was only a couple of months ago. PMC was not only doing our due diligence but was also trying to get our customer to understand that “Fidelity” (his other warranty) should be responsible for replacing his Transmission since the vehicle was purchased not too long ago. As it stands, our former customer is no longer an active customer, and no further payments will be processed on his account.”
Updated review: Dec. 20, 2022
Protect my Car manager Mr. ** reached out to me personally and handled my issues and concerns with the up most respect. He showed nothing but complete professionalism through this process.
Original Review: Dec. 12, 2022
Protect My Car Claims Department representatives are by far the worse. The company keeps you on hold for hours before they finally respond. Twice I had work done to my vehicle whereas the adjustor never contacted me and there was work done on my vehicle without my prior knowledge. I addressed this issue with a representative as I had to pay extra out of pocket expense. He claimed the adjustor stated that there had been three fuel pumps replacement on the vehicle. I stated that was incorrect and provided additional invoices to back up my claim. I asked to speak to a supervisor concerning this issue and the representative stated that he didn't have a supervisor. These claims representatives are unprofessional, rude and I recommend that attend customer service training. Poor communication on their end to the consumer.
Thank you for bringing this to our attention. We are happy that one of our specialists was able to reach out to you to provide feedback regarding your review. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 25, 2022
I am writing you because I feel I was wronged and relieved unfair service. A little about me and situation. My Father died in a horrific boat accident which I witnessed and pulled him from water after his boat flipped at 117mph. I inherited his stuff among that was a 2002 corvette. Which after half a dozen calls your sells man piches it right and sells me on it. The car has 40,000miles on it.
Anyway 2 months latter has transmission problems. I do as told and stop right away and took it in. Your claims asked for service records. Which there isn't only has 40,000 mile. Then stated wanted last 3 oil changes. I gave them date and mileage from one of the notebooks. Then they said they needed to receipts showing purchase of oil. Well I couldn't see into the future that I was signing up for an extended warranty that I would need receipts for oil I purchased or that my dad did and bulk. Besides the fact of the receipt for oil would not have shown a Corvette or anything it would have shown oil.
And then to be told I have to send an ad's death certificate and probate to show them not only once but twice. A second time was because somebody at your place said no we didn't get it and then argued with me that I don't own the car that my dad does that's dead. I understand legally that you guys don't have to do 40% of the claims. But I do feel that you guys should keep up your end of the contract and honor honor it.. This whole thing started back in June I've continued to make payments up till today was the last day I decided not to make a payment. Which in all actuality since my car wasn't covered according to them are you people they should have never continued to take money out of my account because they said I didn't keep up my end of contract Because I didn't have any receipts.
I deem to continue to take my money shows that my end of the contract was good you guys weren't keeping up your part of the contract. I guess the bottom line knows I feel that you guys should honor the contract fix my transmission and that Your people should learn not to make a mockery out of somebody's loss especially when they told them they were having PTSD and going to therapy for it.
With this next statement I'm not trying to be threatening or bully by any means I'm just letting you know I'm not going away. So I'm gonna give it to the 1st of the year to see what happens Because then I feel by then I've talked to upper management rather than let in just employees make the decision. And I totally understand that you are the boss you want to stand behind your employees and not 2nd guessing their decisions but this was a wrong decision. I really hope we can resolve this and keep our business relationship open if not I can have no choice but to go to the media and explain My situation and how I was treated.. Hopefully it's not your whole company that's like that and stuff maybe it's just a bad seed Zach was one of them. Hope to here from you soon
Jon **
We regret that you felt a 1-star rating was necessary because we make every effort to assist customers with their vehicles, so there are seldom any issues with approving claims. We do keep with industry-standard coverage requirements. These requirements are that every customer maintains and services their vehicles following the manufacturer's guidelines, with verifiable receipts. During your policy purchase, this information is addressed in the Recap and outlined in your policy booklet. We are delighted to have been able to help you with the repair of your vehicle. And look forward to being there for you when you need us. If you have any questions or concerns, please call Loyalty at 844-556-4762 so we can provide further assistance, as needed.
Reviewed Nov. 7, 2022
Been trying to call but on hold for hours!!! Yes hours! Purchased new vehicle and need to call. Why is this so hard. Please get your act together as customer service is so important with the service you are providing. Thank you.
One of our specialists reached out but was unable to contact you, regarding your review. Please call our Loyalty department at 844-556-4762, for a review of your policy. Thank you for being a Protect My Car Valued Customer.
Reviewed Oct. 28, 2022
The young rep from Protect My Car that I worked with simplified the protective coverage for the vehicle for my understanding. When I called the company back to upgrade the coverage for it, it was again explained and simplified for my understanding. I used the service recently at the dealership because the horn stopped working. There was also another issue. The dealer had to order a part for the vehicle. It took the dealer longer to order the parts than it did for Protect My Car to authorize the work to be performed. Protect My Car also paid for three days for a rental vehicle. I would definitely recommend them. It's very valuable to me because it definitely saved me. The total cost for repairs on my vehicle was close to $3,000. So it was definitely a money-saving issue, that I did not have $3,000 to pay for the repairs on my vehicle.
Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, oil Changes, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Best of all, when you do have a problem, it’s nice to know that with one phone call you can get towed in, activate rental car benefits, and get fast, efficient claims service. That’s what we call good peace of mind. Thank you so very much for your comments.
Reviewed Oct. 27, 2022
The sales guy wanted us to sign up right then and there but I wanted to do my own research and he allowed us to just give him a call back once we decided that we like Protect My Car. After that, it was easy. When we filed claims, whatever we wanted covered got covered. There was one issue with the AC that they said wasn't something they were going to cover. But it saved us a bunch of money and it was easy. Even our mechanic who we've used forever so that the process was simple. The wait was a little long but it was good overall.
Thank you very much for your kind comment. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please let us know if you have any questions or if there is any way we can help.
Reviewed Oct. 23, 2022
Protect My Car has a cheaper price. If I need roadside service, they come out. When I took my car in to my dealer to get an oil change and we called Protect My Car, the guy said, “Oh, this is great. I love this service right here.” They didn’t have to wait to get paid. With any other company, they have to wait. But when it's time for you to get the service, you have to hold on through customer service too long. The people that are fixing my car get impatient because it takes too long for someone to answer the phone. They get discouraged and don’t want to fix the car. Also, the customer service at Protect My Car is terrible. I called them on Friday. I was on hold for over half an hour just to pay the bill.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. One of our specialists reached out but was unable to contact you, regarding your review. We are happy to have helped you with your oil change and Repair. We look forward to being there for you when you need us. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 19, 2022
Everything went smooth with the most recent claim I had but there have been times when it was confusing and I just wanted my money back. I would come out of money because I went to the wrong place and I would never get help from Protect My Car. Also, I talked to one rep who was very rude to me. But other than that, no, I hadn't had any issues.
Our management team takes all such statements seriously. Protect My Car would like to speak with you regarding your concerns, however, our attempts to locate your account for further review have been unsuccessful. Please contact Customer Loyalty at 844-556-4762 so that we can verify your account information to achieve a resolution that is satisfactory.
Reviewed Oct. 18, 2022
Protect My Car offered the best things for me at a cheaper price. I had it for my other car. They were so understanding. If there was something I didn’t understand, they took their time and explained it to me.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Thank you again for your very encouraging comments.
Reviewed Oct. 12, 2022
Protect My Car comes in handy with certain things but I don't like the coverage part of it. They don't cover any body work as well as wear and tear items. There are stuff that's in the manual where they say they cover but when the claim goes in, they'll say they cover this but they won't cover that. The customer should be compensated in more ways. My bill is $70 a month but if I don't get anything done to the car, I don't get reimbursed. If I don't get any work done to the car, I shouldn't have to pay but they take the money out of your account. So, if I don't pay this month and I missed a payment and I wait till next month, I have to pay the previous month as well as the present month. Also, there is a cancellation fee if I have to cancel.
My timing was off on my present vehicle. I had it for a year and when I purchased the car, the previous owner of the car didn't tell me that work needed to be done on it. But mostly, it was wear and tear. I have a ’03, so I'm replacing a lot of original parts. Protect My Car is a headache for the most part but it has saved me some extra cash. On the times where it didn't, it was my fault to a certain extent for moving too fast due to the situation. Not that I was panicking but I needed my vehicle for work.
Also, you have to start a whole new claim if you have a second vehicle. I don't agree with that. I wouldn't mind if they charge me an extra fee but I shouldn't have to start another claim. But I am mindful that they have to pay a fee as well, even to cover the balance. They cover the balance and we cover the deductible. With an older car, you're gonna always continue to put money into that car even after fully rebuilding it. So, I am grateful for that.
One of our specialists reached out but was unable to contact you, regarding your review. Please call our Loyalty department at 844-556-4762, for a review of your claim. Thank you for being a Protect My Car Valued Customer.
Reviewed Oct. 8, 2022
I didn't like how I got treated by some guy named Adam. I put my truck in the shop for a service. Protect My Car said, "Okay." I went to Pep Boys and let them work on the truck. They gave me an estimate and they called Protect My Car. They sent out another guy to make sure everything was right. It was on a Thursday. I got my report on Monday. Adam called and said, "I got some good news and bad news for you. The bad news is that we won't be doing your oil pan gasket because you went over the mileage recommended by the oil change."
I told him, "I use a Mobile 1 full synthetic 5W-30 ever since I had the vehicle in 2012.” He said, "You could use something else. You could use 10W-40." I said, "I have a Silverado GMC pickup truck. I've been using that ever since day one. It says 5W-30 on the knob." He said, "We're not going to do that because we're not going to change the oil pan gasket. Then we're not going to change the oil cooling line because of this and that." They said they will do the upper and lower ball joints and control arm. I said okay. The bill came in like 22,000 and some change. He said, "You had to pay us 515 this instance to get your vehicle." I said, "Okay. No problem." Then it came down to the rental stuff. That was the part that really got me.
They determined the car had to stay at Pep Boys. I got it on a Wednesday but had to turn it back in on a Saturday. So it was rental and I went to our Enterprise and I got the car and they said, "You got to pay this much." I paid for it. When I turned it back in on Saturday, Pep Boys said, "We don't have any information about when they're going to work on your car. So you take the truck and come back on Monday."
I came back on Monday. They said they'd work on the car. I said, "Okay." I had to rent another vehicle for another day. So I had two rentals. They said, "We'll only pay $90 for three days, $30 a day." There's nowhere in the United States that I know that I could rent a car for $30 a day. They said, "We'll give you $90 back." I just got the check Saturday. I had a free oil change and that was okay. They paid for that. But being a customer that long and getting treated like I got treated, I was so mad.
We understand your frustrations and apologize for any inconvenience you may have experienced. Protect My Car makes every effort to assist customers with repairs to their vehicle, so there are seldom any issues with approving claims. Protect My Car terms of coverage require that our customers maintain and service their vehicles in accordance with their vehicle manufacturer's guidelines. It is very important to maintain all services needed to keep your vehicle in proper working order. One of our specialists reached out but was unable to contact you, regarding your review. Please call our Loyalty department at 844-556-4762, for a review of your claim. Thank you for being a Protect My Car Valued Customer.
Reviewed Oct. 7, 2022
My Lincoln Service Adviser and I have been calling PMC every day for two weeks. They never answer the phone, even after listening to their recording for 30 minutes. Their website offers no way to enter a claim for repairs and lists no way to contact them other than the same phone number with the endless recording. It appears that my only recourse is legal for breach of contract, feel like I have been defrauded.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We would like to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at 844-556-4762 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
Reviewed Oct. 7, 2022
My car needs some work done on it, and 9 times out of 10, Protect My Car won't take care of it and I'm paying out of my pocket. I've had them for about two years now, and I'm not very happy. When you got a problem, you got to call them, but they get very critical. Also, I call them and take too long to get on the line with them, and I get different people all the time.
I've been dealing with a Cadillac place for my car, but they no longer take Protect My Car. I didn't know that. They got rid of them ‘cause they didn't want to have a hard time getting paid. I gotta get somebody else. I told someone I was taking my car someplace, and they only know what was going on. They said, “Go ahead and fix it.” Trying to get paid, I called and told another person, and this person doesn't know because I had somebody else before. They said, “Well, you should have called me,” which I did. It's a problem.
Our management team takes all such statements seriously. Protect My Car does not mislead customers nor have unethical business practices. We make every effort to assist customers with repairs to their vehicles, so there are seldom any issues with approving claims. We would like to speak with you regarding your concerns, however, our attempts to contact you for further review have been unsuccessful. Please contact Customer Loyalty at 844-556-4762 so that we can verify your account information and get a fair resolution.
Reviewed Oct. 6, 2022
I've been with Protect My Car for two years and it almost took a year to go by before I put in a full claim. I had a radiator, rocker arms, struts, and a stabilizer bar put in. However, they haven’t given me some help on this oil leak that I have on my car, and I'm still dealing with this situation. I really wish I could have had a better situation with them with this. I gave them four copies of, in succession, the oil changes that I had, and after they made their determination, they said that it was my fault that the condition of the car was in the way it was, but it wasn’t. It just happened. It's wear and tear and I really need it done. I wish they'd change their mind and help me on this oil leak.
We would like to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at 844-556-4762 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
Reviewed Oct. 5, 2022
I called Protect My Car because I had an issue. They were like, "Have the mechanic call us." As simple as that. I’ve definitely been telling everybody about it.
Thank you for your review. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed Oct. 4, 2022
The service of Protect My Car is okay. I had a claim and I wasn't able to get any settlements from Protect My Car. But what they explained to me was understandable. I had to do it out of pocket and that was okay.
We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage. Your peace of mind is always our most important goal. Please let us know if you have any questions or if there is any way we can help.
Reviewed Oct. 3, 2022
My car broke down once and they sent someone out to get my vehicle. They towed it to the closest dealer and they fixed it. I was also able to get a free oil change. Then they're gonna reimburse me for the ones that I got that I had just paid for so I emailed them all of my receipts and I'm in the process now waiting on that reimbursement. They were also willing to work with me when the place where I was getting an oil change was the one that was being impatient. I love them.
Thank you for sharing your experience. We have shared those comments with Krista and to let her know how much her efforts are helping our policyholders when they need that help. We look forward to assisting you in the future. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you refer someone who purchases a policy, we thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Oct. 1, 2022
I've had an oil change the claims process was good, although it was a very long wait to get in contact with someone to confirm that I had coverage.
We are very glad to have been there for you with the Oil change. You can process your Oil Change reimbursement hassle free, online, by registering at https://portal.protectmycar.com. This service is available 24hrs a day and is the fastest way for reimbursement, document retrieval, or even making a payment. Please feel free to contact Customer Loyalty at 844-556-4762 for further assistance. Thank you for being a valued PMC customer
Reviewed Sept. 30, 2022
The claims process went well with Protect My Car when I got towing from them. But for one repair that I did, I drove the car down to Pep Boys and they put my brand-new windshield motor on there. Everything was covered but a $100 deductible I had to pay.
Thank you for the great comments. It means a lot to us all to know our efforts are helping give our policyholders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you refer someone who purchases a policy, we thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Sept. 29, 2022
The claim process was quick and good. The guys at the dealership said they were very impressed with the policy.
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Sept. 28, 2022
The dealership was trying to charge 18,000 to fix the issues. What Protect My Car did was buy their own part and then they mailed it to the dealership. The claims process and customer service were good.
Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help. Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that. Thanks once again for those great comments. Remember, we are still here to help again when the need arises. Please let us know if there is anything we can do to help.
Reviewed Sept. 27, 2022
In COVID time, Protect My Car took care of my truck. When you have a claim, you pay a percentage of the repair and then they pay the rest. You call them with a number and the people take care of your car.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Sept. 26, 2022
They've helped me with everything that I needed with the different circumstances that have come up with paying that portion every month. But sometimes, when you call, you have to wait a long time. Other than that, everything is pretty good.
Thank you for taking the time to provide your comments. We appreciate that very much. We apologize for any delay that you experienced. We are happy to have helped you and we look forward to assisting you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Sept. 25, 2022
Excellent customer service was what got me to deal with Protect My Car and join them. For the most part, the claims process was easy. The dealership dealt with everything. My bill would have been over 500, but with Protect My Car, it was 280.
Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage
Reviewed Sept. 24, 2022
I really enjoy the fact that my oil changes are covered. There was a time when I had the dealership warranty and Protect My Car at the same time. There was a repair on my vehicle and my dealership warranty would not cover it but Protect My Car did. So I dropped my dealership warranty. As far as claims that I have to submit to Protect My Car for repayment reimbursement, the process was fairly quick. But I don't like the wait times when I'm having to get my oil change. Sometimes the wait times on the phone are too lengthy. When I got my oil change at the beginning of this month, I was at the shop for over an hour because they couldn't start the oil change until Protect My Car answered the phone and approved it. I was there with my toddler and she ended up having to use the facility. The restroom and the facility was kinda gross. I didn't like that. But my deductible was very reasonable.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. One of our specialists reached out but was unable to contact you, regarding your review. You can process your Oil Change reimbursement hassle free, online, by registering at https://portal.protectmycar.com. This service is available 24hrs a day and is the fastest way for reimbursement, document retrieval, or even making a payment. Please feel free to contact Customer Loyalty at 844-556-4762 for further assistance. Thank you for being a valued PMC customer
Reviewed Sept. 23, 2022
Protect My Car contacted me and they explained to me what their company was all about. It sounded like it was a really good deal for what they were offering. They were very thorough. They answered all of the questions I had. I'm glad I chose them because I still get calls from people wanting to give me extended warranties and protections on cars, and they're kind of nasty. They don't even listen. They were just so busy trying to sell and talk, but they were not listening to what I had to say or answering my questions. But with Protect My Car, they weren't like that. They weren't that over-aggressive type. I've used their services and they have already saved me money. I've gotten my free oil changes through them.
Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words, and we appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Thank you again for those very encouraging comments.
Reviewed Sept. 22, 2022
I've been a Service Advisor for over a decade. I graduated to Service Specialist over a year ago. Let me tell you... When I say this is the best warranty contractor in the market, I mean it. They cover what they say they will. Easy to file a claim. Easy to process payment. Zero opposition while asking for coverage or rental. The staff & their customer service performances are 2nd to none. Elbert ** is the most considerate & professional agent I've worked with when helping a customer get back in their vehicle. I would not search for another warranty provider beyond their products & services!
Thank you very much for your kind comment. We make it our mission to provide outstanding service and needed help to all Repair shops. We are very grateful to have Elbert on our team. Please know that we shared a copy of your 5-Star Review with him, and we’re certain he will be happy to read this. Thanks again for your comments. Your peace of mind is always our most important goal. Please let us know if you have any questions or if there is any way we can help.
Reviewed Sept. 22, 2022
I called Protect My Car see if the part would fall under the guidelines of getting my car repaired. The procedure was 75% easy to get done. 25% of the holdup was between the mechanic and communication with getting in touch with someone. They were ready to do the repairs, but there was a holdup between them and the connection with one of Protect My Car's staff members. But once they got the ball rolling, everything went smooth. Once everybody got connected, the same day, everything got done. I'm thankful that we have the program because it saved me some money. Even with the little hiccup with the communication, everything got taken care of. I was satisfied.
Thank you for that review. That really is the goal we strive for with every claim we handle. Having your vehicle breakdown on the road is stressful enough. The repair process does not have to be as well. We are very glad to have helped you with that repair. Thank you for choosing Protect My Car and thanks again for the review.
Reviewed Sept. 22, 2022
Protect My Car is pretty good. The only thing I hate is when it's time for you to go get an oil change, you'd be on the phone with them for about an hour before you even can contact some people. Then, once you tell the people that's doing the oil change that you got Protect My Car, they don't want to see you because it'd be hard for the payment. You got to stay on the phone forever and there is no direct number that I can call once I get there for the payment.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. One of our specialists reached out but was unable to contact you, regarding your review. You can process your Oil Change reimbursement hassle free, online, by registering at https://portal.protectmycar.com. This service is available 24hrs a day and is the fastest way for reimbursement, document retrieval, or even making a payment. Please feel free to contact Customer Loyalty at 844-556-4762 for further assistance. Thank you for being a valued PMC customer.
Reviewed Sept. 21, 2022
I had Protect My Car before and there was a big mess so to compensate me, they said that if anything goes wrong with the car, they would fix it and I wouldn’t have to pay any deductibles, which was cool. Because I was gonna get rid of it and go with another one. But when it expired, no one emailed me or called me. I was riding around thinking I still had it. Then, something went wrong with my car and I had to get it repaired but Protect My Car said that my stuff expired a year and a half ago. Now that I got it back again, I have to pay the deductible.
One of our specialists reached out but was unable to contact you, regarding your review. Please call our Loyalty department at 844-556-4762, for a review of your claim. Thank you for being a Protect My Car Valued Customer.
Reviewed Sept. 21, 2022
I love Protect My Car. There was a problem with the motor and there were a couple of wirings that the mechanic had to do on my Buick. Protect My Car's reps were so polite and they moved quickly to get my car repaired. Then, I had one little incident that I had to pay a certain amount of it, but they were very patient and waited until I got the money up. After I did, they kicked right in and did what they were supposed to have been doing that was on the contract and what they needed to do. So, it was really good and I recommend them to anybody.
Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. Thank you for choosing Protect My Car. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for the great comments!
Reviewed Sept. 20, 2022
The car wouldn’t crank so I had to send it to Pep Boys. They called Protect My Car and it went good. The claims process is okay. It's just my copay is $200, which is huge. But other than that, I don't have any complaints. Everybody's very nice and understandable. They get right on the ball and next thing I know, I have a tow truck around me and I have this.
Thank you for that review. That really is the goal we strive for with every claim we handle. Having your vehicle breakdown on the road is stressful enough. The repair process does not have to be as well. We are very glad to have helped you with that repair. Thank you for choosing Protect My Car and thanks again for the review.
Reviewed Sept. 20, 2022
I had one problem and I got in touch with Protect My Car. I contacted a mechanic and the mechanic contacted them. Everything was taken care of and they were great. Then, I had a car accident and I ended up getting another truck. And I want to eventually put Protect My Car on this truck, too, just to be on the safe side.
Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. Great point, too. You never really know when a major breakdown will happen. It just makes sense to protect yourself before it does. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed Sept. 19, 2022
I have used the warranty for two incidents both involving the fuel pump. The first one was really quick but the second one took me so much time to get done. The first time, Protect My Car sent me the tow truck that took the car to a spot that got it fixed and they paid right away. The second one, I had to wait a week and a half without a vehicle because there was no answer from Protect My Car. Everybody was busy and they weren't calling back on time.
If they hire more people to answer phone calls, it will be much easier for everyone. The good thing is that I have three cars. One broke down, I could use my daughter's and my wife's. But there are some other people who only have one vehicle and that's what they use to work. If they don't have any other vehicle, they're stuck. Also, I had to pay extra money from my pocket to get my vehicle out on that second claim.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We would like to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at 844-556-4762 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
Reviewed Sept. 19, 2022
Protect My Car's sales agent was really awesome. It took a while before I could acquire the high mileage that was needed in order to activate my warranty and my coverage because I didn't drive enough but when something happened to my car, I was happy I had it. It was something minor, but I was very ecstatic because it came out the blue and it made me panic instantly. The moment my check engine light came on, they said to contact them. So, I called them and they told me to take it to where I wanted to get it repaired. They said to give the for the service place provider the number that's on the back of my Protect My Car card.
I did that and they started the claim. Protect My Car then let them know what was covered and what was not due to my policy. Protect My Car is worth it. They do 80% and you can’t beat that. I pay them $100 a month and when there's a problem, you go in the repair shop, pay your diagnostic, and that’s pretty much all you're going to come out your pocket with. Because the rest, Protect My Car will pretty much cover.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Sept. 18, 2022
My wife’s car had some problems and it's a one-owner, so she's the only one having it and it’s well-kept. We used Protect My Car and the only issue that we had was getting somebody on the phone to pursue the claim because the dealership didn't like to sit on the phone and do that. But I used to be a service provider once so, I know how it is to be sitting on the phone and waiting. You have to wait and some people you get are impatient. Sometimes, we’d be working out there and then, we’d have to take time out to relieve ourselves from our job and call. But after we got over the issues about contacting Protect My Car, everything went okay and everything is well with the vehicle right now. Things happen in life and that’s the way it is. I’ve been there and I understand.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Thank you again for your very encouraging comments.
Reviewed Sept. 18, 2022
For almost two months now, the rep handling the claim, Michael was not responsive. When I emailed him, the system is telling me the email is undeliverable. I have the document he requested from me but I can't send it back to him because his email is not working. Every time I call them, I'm on hold for the longest. I'm unhappy with them. Don't do this warranty. My car is in the shop and I gotta go through all these hoops just to get what I've been paying for.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We would like to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at 844-556-4762 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
Reviewed Sept. 17, 2022
I took my car in for an air conditioner issue and I called Protect My Car. I got everything over to them and they had to pay us whatever was left of the bill.
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with A/C repair, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Sept. 17, 2022
They took care of what they said they would. So the experience was great. The only thing I don’t like is that you got to be on hold for an hour and a half before somebody comes to the phone.
Thank you for taking the time to provide your comments. We appreciate that very much. We apologize for any delay that you experienced. We are happy to have helped you and we look forward to assisting you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Sept. 16, 2022
I called and signed up with Protect My Car. Mine is a 2005 one and that's why I kept my warranty there because I can't afford a new car. I'm happy with Protect My Car. I only wish they do shocks and brakes. Other than that, I would recommend the warranty. I have a place that I go to that takes care of things and they've done a good job.
Reviewed Sept. 16, 2022
Protect My Car is a great company. They’re fast and accurate. Without them, I wouldn't be able to afford to keep the maintenance on this car. I’m glad I made the switch. It was a good move for me. I recommend them to anybody that needs a warranty. Anybody that’s got a vehicle on the road should go with Protect My Car. I will stay with them for the life of my car.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Sept. 15, 2022
I have two vehicles and both are covered with Protect My Car. I’ve been with them for over 10 years now. I had an experience with one of their representatives not too long ago, and it was horrible. I even had to escalate it to a supervisor. My car was in the shop and there was a miscommunication between what I should have known as the customer and the expectation that should have been set by the representative. It took almost three weeks. The representative never called me. But since then, I've had to get repairs done and Protect My Car has made it right. The most recent claim that I just did only took a day. Normally, it takes a day. Your car goes to the shop, they order the part, and Protect My Car submits the payment immediately.
We apologize for any inconvenience. We are delighted to have been able to help you with the repair of your vehicle, and look forward to being there for you when you need us. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you for being a valued Protect My Car customer.
Reviewed Sept. 15, 2022
Protect My Car called me out of nowhere and they were the only place that ever called me that was there to help with paying for fixing up cars. My experience has been good so far. They helped me with my car at one point when I needed it. Customer service is nice too and it's not hard to get ahold of them. I've recommended Protect My car to other people.
Thank you for the great comments. It means a lot to us all to know our efforts are helping give our policyholders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you refer someone who purchases a policy, we thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Sept. 14, 2022
I’m liking Protect My Car. I would recommend them. When I've needed them, I haven't had a problem getting help with them providing their part.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Sept. 14, 2022
I ran into a problem with Protect My Car because I needed to do a car repair. The problem was my whole transmission broke. At first, Protect My Car didn't want to pay for the services because I didn't have any documentation. I told them when it came to oil changes, I would do those myself. We talked things through and resolved the issue. They were good and I recommend them to other people.
Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. It’s all part of not just doing the right thing but doing things right for each customer. Please let us know if you have any questions or if there is any way we can help.
Reviewed Sept. 13, 2022
I went with this company because of their vision, values, & mission statement. But when I really needed my coverage I realized it was all a lie. They found any reason to deny my claim so they wouldn’t have to pay. I provided all of my receipts to show I keep up with maintenance on my truck. When they couldn’t use that as a reason they tried to say I’m being denied because I failed to protect my vehicle because I took my vehicle to the shop as soon as the check engine light came on. My check engine light was not even on for a good 10 min before I arrived at the shop. The agent said I should’ve pulled over and called a tow truck. I was not in a safe area to pull over and in order to get to a place where I could pull over I would’ve had to drive further than where the shop was. They said I caused further damage because I didn’t pull over and call a tow truck. Mind you from the time the light came on and by the time I got to the shop I didn’t even drive 3 miles.
My adjuster Zachary was very rude and showed no compassion. Nor did he even try to listen to understand what he was saying made no sense, because if I went by his logic I would’ve had to drive the vehicle further which would’ve caused more damage if we’re going by his logic. This company just want to take your money, and when you need them they leave you high and dry. I wish I would’ve did more searching and read reviews before I signed up with them, because now I feel like they are crooks.
I will not let this issue rest and I will do everything in my power to let the world know to stay away from Protect My Car, because they will not protect you. They’re just going to take your money and deny your claim when you need them. Mind you if they really looked into the issue I was having they would see that the lifters on a Dodge Ram are a problem. Now I can’t get in touch with my agent, and I just get the run around when I call customer service. After I sit on hold for an hour just to speak to someone. I would give 0 stars if I could.
We understand your frustrations; however, Protect My Car does not mislead customers or engage in unethical business practices. We regret that you felt a 1-star rating was necessary because we make every effort to assist customers with repairs to their vehicles, so there are seldom any issues with approving claims. During your policy purchase, the claims process was addressed in the Recap and outlined in your policy booklet. If you have any other questions or concerns, please call Loyalty at 844-556-4762 so we can provide further assistance, as needed.
Reviewed Sept. 13, 2022
Protect My Car is good. I got off with a bumpy start, but it's understandable. It was my first time filing a claim. It was for the CV axle. They needed me to send in proof that I maintain my car. It was so stressful because the place that I took it to, which is supposed to be a big place, Big O Tires, didn’t put mileage on the paper so my car wasn’t being fixed. I’m a full-time student, and I was without a car for a while. I had to go back to the place to tell them they didn’t put the mileage. They had to write out something with their letterhead showing that one of their employees messed it up and didn't put the mileage on there, that I brought my car there to get fixed. I felt they were not trusting my word.
When I filed a claim the second time, I didn't have any issues. I didn’t have to go through anything. The people there messed up, but they didn't stress me out. The shop called in the claim, spoke with someone and got an authorization but found something else and fixed it, too then called back. They took three weeks going back and forth but Protect My Car went on and paid for it.
I got my payment set up for auto pay before the date that I wanted it. I wanted them to take it out on the 1st, but my due date is due at the end of the month. They won't change it. I don't like that I have to keep calling instead of them being able to change it to the 1st. That wasn't explained to me when I got it. If it would have been explained to me, I would have waited till the 1st to call back because I knew that that's the day I wanted it.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We do keep with industry-standard coverage requirements. These requirements are that every customer maintains and services their vehicles following the manufacturer's guidelines, with verifiable receipts. During your policy purchase, this information is addressed in the Recap and outlined in your policy booklet. We are delighted to have been able to help you with the repair of your vehicle. And look forward to being there for you when you need us. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you for being a valued Protect My Car customer.
Reviewed Sept. 13, 2022
I took the car in for the engine light and I ended up having 1,000 things wrong with it. I called and started the claim and then, the repair shop contacted Protect My Car. It was very difficult because most of the stuff that was wrong with the vehicle wasn't covered. They should have more coverage for used vehicles as well as rental car reimbursement. I had to get into a rental and I submitted all my paperwork, and they told me they only cover for three days. The rental was $58 a day and I still I haven't gotten anything back from Protect My Car.
Thank you for bringing this to our attention. We are happy that one of our specialists was able to reach out to you to provide feedback regarding your review. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you for being a valued Protect My Car customer.
Reviewed Sept. 12, 2022
I'm satisfied except with how we have to call and try to get somebody on line to make a claim. For the last claim I made, the mechanic and I were on the line for two hours. Also, if I could get a list of mechanics that accepts their services, that would also work. A lot of companies haven't heard of it and they don't know what it is. They don't have time to call Protect My Car and be on hold for extended periods of time just so I get the discount.
Other than that, the quality of service is fine. I got my oil changed already and I'm looking forward to get my second one when I need it. I tell a lot of people about Protect My Car, and a lot of people don't know what it is. I explain it to them, and they would be intrigued about it.
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We would like to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at 844-556-4762 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
Reviewed Sept. 12, 2022
If you break down, Protect My Car is always there to fix your car if anything goes wrong with it. I don't believe in getting shady mechanics so I like to bring my car to a shop, and Protect My Car has been protecting me. Everybody treats you nice. They’re fair and get you up and rolling. They don't hesitate on doing their job, which is why I like Protect My Car. People should get it and go with it. The service saves money.
Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, oil Changes, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Best of all, when you do have a problem, it’s nice to know that with one phone call you can get towed in, activate rental car benefits, and get fast, efficient claims service. That’s what we call good peace of mind. Thank you so very much for your comments.
Reviewed Sept. 11, 2022
I'm satisfied with the service and it's a good experience with Protect My Car. The warranty is decent and fair. I don't have any problems with the warranty itself. But I wish there were a lot more people that would take this type of warranty because most places in Cleveland where I live don't take it for some reason. There's only one person that takes it.
Thank you very much for your kind comment. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please let us know if you have any questions or if there is any way we can help.
Reviewed Sept. 11, 2022
Protect My Car is a good service and they’re convenient as far as helping me with my repairs. They helped me with a good amount the last time. I went and got my car repaired last month. So, I have no complaints. I've been with them for some years. I had a control arm and there was some other piece they had repaired too. They've also covered one of my oil changes. It’s always good when speaking to someone. They called right before the repair to make sure and informed me how much they were covering and how much I would have to cover. They made it smooth with the dealership. So, that was awesome. I would recommend Protect My Car. They're very reliable even if you have a newer car. They have been good with my grandmother too.
Thank you again for your comments.
Reviewed Sept. 10, 2022
I’ve always been skeptical about Protect My Car but it is what they said it was. I’ve called in two claims and I was just waiting for them to tell me that it’s not covered, because that was the experience I had three years ago. But they covered everything they said that they would. There were no hassles and the dealership had no problems.
When I had the issues, Protect My Car’s customer service was very gracious in helping me as far as getting into a location by way of a tow and then dealing with the dealership. I had no callbacks or anything that said they wouldn't cover it. Once I gave them who I was going with, which has always been the dealership, they outright paid for what they were obligated to pay outside of my deductible. All I did was give them the number. They were supposed to call and they took care of everything else. They did some follow-throughs to make sure that what the dealership was charging me for the half that I had to pay was what they were quoted. So, they were looking out for my interest as well. It’s been a great experience.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Thank you again for your very encouraging comments.
Reviewed Sept. 10, 2022
The reps were fine but it was confusing as to how the process works when you make a claim. Then when we did, we got some pushback. Protect My Car reviewed what was said to me and then honored our claim after that. So, it took a little bit of time to get our claim sorted out.
Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. It’s all part of not just doing the right thing but doing things right for each customer. Please let us know if you have any questions or if there is any way we can help.
Reviewed Sept. 9, 2022
The service with Protect My Car has been great since I’ve been with them. They take care of it whenever I have an issue so I haven’t had any problems. If something’s going to go out on your car, you don't have to worry about it, because they take care of it. You don't pay anything out of pocket. The only problem I have with them is that it's a long hold time. But it was never like that before. Now, I'm finding that you have to hold an extremely long time. It might be they don't have enough people to answer the phone.
Thank you for your comments. We apologize that your wait time was a bit longer than usual. Please know that we are working diligently to make sure there is timely communication between our Loyalty department and the customers. We will work hard to meet and exceed your expectations. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you for being a valued Protect My Car customer.
Reviewed Sept. 9, 2022
Protect My Car is 100% excellent. It’s the best warranty that I’ve had. All the people are very friendly and nice. I go in, my mechanic calls them up, tells them what the problem is and 9 out of 10 times, Protect My Car authorizes it to be fixed. The only bad thing is you have to wait on the phone a long time sometimes. But other than that, once you get through, you're happy, because you know your problem's gonna get solved. As long as they keep my car, I'm gonna be using them.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Please know that we are working diligently to make sure there is timely communication between our Loyalty department and the customers. We will work hard to meet and exceed your expectations. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you for being a valued Protect My Car customer.
Reviewed Sept. 8, 2022
Paid on claim as advertised on 2004 Tahoe. Was very skeptical when I couldn't get towing to a shop around 5 miles. So I called to cancel plan but so glad Mr. ** answered my call because he took car of everything. Good plan worth having.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Sept. 8, 2022
Always takes care of the parts and labor that are covered by the contract minus my deductible. I have a 2008 car so they have helped me replace a broken window, find a tow service when I was stuck on side of road,
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We would like to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at 844-556-4762 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
Reviewed Sept. 8, 2022
Protect My Car is good but they need a different system to fill out calls because I didn't have my car for almost for a week when I should have had it maybe in three days. I would call and then, I would be on hold for two hours. I would take a call back, be on hold for 15 minutes and finally, somebody would come through. It was difficult to get ahold of somebody.
Reviewed Sept. 8, 2022
My front end of the car fell down and I'm still going through the claim. Protect My Car is telling me to provide information about the car and it’s been going on two months now. There is no communication but they’re asking me for payment. It has been a hassle and after going through what I'm going through, I probably wouldn't recommend Protect My Car.
Thank you for bringing this to our attention. We would like to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at 844-556-4762 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
Reviewed Sept. 7, 2022
This company has good customer service. They have good patience with me. I love how they call me back to make sure I am okay, while I was sitting in Pepboys. Two days later customer service called to make sure, I am okay and how the car is running.
Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words, and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Sept. 7, 2022
So far my PMC experience has been wonderful! Recently, I referred a friend and am looking forward to receiving an appreciation gift card. But simply was glad to help out a friend and I certainly appreciate the free oil changes from your reputable fleet partners.
Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage. Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for the great comments!
Reviewed Sept. 7, 2022
Got to repair shop for one thing, the shop found another issue upon diagnosis. Made the call to PMC. Not a very quick call but it was handled in a timely manner. Had the initial repair done and made the appointment for the next.
Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help. Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that. Thanks once again for those great comments. Remember, we are still here to help again when the need arises. Please let us know if there is anything we can do to help.
Reviewed Sept. 7, 2022
Every time I have a problem, if I’m covered, Protect My Car covers it. Their service is great. They did my oil change, a wheel bearing and a master cylinder. And I got a transmission. But the communication with them has changed. The first year I got Protect My Car, they were on point. I call and the reps pick up. Now it's an hour wait or they have to call back. I have to keep calling until I get someone. Getting somebody on the phone is like pulling a tooth. The customer service is not answering my call like they’re supposed to.
Reviewed Sept. 7, 2022
I want to cancel Protect My Car. I got ripped off and didn’t get the help that I needed. The information when I got the policy was not complete as well as the information I got by phone. The first time, they paid for some coverage but I ended up paying a lot of money just for a battery. They said that the alternator broke but the battery was not included. I understand if the use of the battery is on my own, that they will die in certain time. But mine was brand new and it died because the alternator was not working. So, that made no sense. They refused to cover it. So, I ended up paying $800 plus the rental.
I had a problem with the engine and it had to be opened. To replace the piece inside the engine, the gaskets would have to be changed but Protect My Car didn’t cover the gaskets. So, they couldn’t help me out. I ended up paying $3,000 on my own. I’m paying for insurance that doesn’t cover for what I need and the information that I got when I got it was 100% of the engine will be repaired. Then, they came out with something. So, I tried to cancel it. They explained again and at the end, I got paperwork which came with all the things that were covered and not covered. So, I put the car on sale and I need to cancel my policy immediately. I was on the phone for almost an hour before I did my policy and Protect My Car explained from top to bottom. But when I ended up needing the help, there wasn’t. I’m still waiting for my refund for my toll, which has been three months.
Reviewed Sept. 6, 2022
We like Protect My Car. I was skeptical about them during sign-up because I didn't know about the company. I was trying to talk my husband out of it but he did it. And we learned it's a good thing. We had to use them one time and had no problem. They got the wrecker out there as soon as we can make arrangement as to where we were taking the car. The wrecker service came and got the car, and took it to where we had designated to, which was Cloninger Ford. Protect My Car’s help and service was wonderful.
Reviewed Sept. 6, 2022
I'm very satisfied with Protect My Car. They offer free oil changes and tire rotation a year. I've already had my free oil change. I know people who have cars that are nice and it'd be nice too to have an extended warranty. So, I recommend Protect My Car all the time.
Reviewed Sept. 5, 2022
So far, the service is good. I had to use the warranty a couple of weeks ago and the mechanic said that it was all taken care of. They approved whatever it is that had to be done. Just try Protect My Car.
Reviewed Sept. 5, 2022
I saw Protect My Car on TV and it sounded like they were reasonable, and I decided to do it on a spur of the moment. The alternator went bad on the car and I turned it over to the auto dealer. I trust my mechanic very well and he told me what I owed after. He handled all that for me and Protect My Car kicked in their little bit.
Reviewed Sept. 4, 2022
I like Protect My Car’s response to the claim. The only problem I have is some of the things are not under warranty. With the air conditioning problem I had, one part was under warranty and the other wasn’t. It doesn’t make sense if you’re only gonna be responsible for part of something. And when you explain to me that everything is under warranty other than certain parts, I’d understand. But that unit didn’t make sense to me. Plus, I ended up paying a bigger part of the bill.
Reviewed Sept. 4, 2022
When I got the policy, no one ever told me that my deductible was 50%. Who will agree to a 50% deductible, and I'm paying them almost $100 a month? It’s ridiculous to me. When my car finally got messed up, they didn't want to fix it. When they finally decided to fix it, my transmission went a week after I got my car fixed. They had me go through so many different things to get stuff from a year ago just to tell me they’re not going to fix my transmission. They had me get my reports from the oil change from the previous year. They told me that since the oil change a year ago, it was a suggestion to get my transmission looked at. But there were no lights so why would I think anything was wrong with my vehicle?
I canceled my service. Don't get it. It’s not worth your penny. The only thing it’s good for is the three oil changes and you can only go through the people that they have contracts with.
Reviewed Sept. 3, 2022
The experience hasn't been the best. We signed up in 2018 and one of the vehicles I have wasn't under Protect My Car. That other company has pulled out and that left Protect My Car and the customers in a bind. Before you just pay half of whatever your invoice was and you were reinstated. For me, because my car is under the old warranty I had to pay everything in full and they reimbursed me.
I had some work done in February where it was $3,500 and I had to pay it, and I had to scrape up the money. It took them until last month when I finally received payment. That was because my husband and I ended up going to the Better Business Bureau. We have that same vehicle, we've had more work done to it, and I'm sure that it's gonna take a long time again. We're so over that part of it.
Other than that, my husband hasn't had any problems with the two other vehicles we have. He just had some work done on his GMC and they paid their portion right off the bat.
Reviewed Sept. 3, 2022
The motor on the driver’s side window had an issue and the locking mechanism on the back door wasn't opening and closing. I wasn't able to access the back door on the van. I brought it to Pep Boys and they did all the legwork. They called up Protect My Car and the only issue that they had was the quoting part of it. Pep Boys got burned for a couple of $100 because they were quoted that they would pay for 800 and something dollars, and Protect My Car wound up paying only 600 and some dollars. But other than that, I paid my deductible. I felt bad for them, but at the end of the day, I got my vehicle fixed.
Reviewed Aug. 31, 2022
I have to wait almost forty-five minutes to get through to an individual. I have wait for a person to answer my call. I ask if there's anything can be done about the call waiting. Please let me know if this how a paying client gets treated.
We understand your frustrations and apologize for any inconvenience you may have experienced. We are aware that our call volume can sometimes exceed expectations, so we have incorporated many changes to manage our call hold times. There are instances, however, that we get a higher-than-normal call queue, and it can take longer than planned for a call to be answered. We will continue to work diligently to decrease the hold times. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Aug. 30, 2022
I have my car at the dealership right now. I have multiple repairs being done. One is not covered at all and the other is only partially covered. Both are from what they call, "consequential failures". How convenient for them. The AC issue is the one that really irks me. In the process of completing a repair of an AC door actuator, the gear was stripped in the box because of the failed actuator. Of course, if one part fails it could and did affect another. But they said, oops that's not covered, good luck with that. Which is troubling because what about the next big repair?
Our management team takes all such statements seriously. Protect My Car makes every effort to assist customers with repairs to their vehicle, so there are seldom any issues with approving claims. We would like to speak with you regarding your concerns however, our attempts to contact you for further review have been unsuccessful. Please contact Customer Loyalty at 844-556-4762 so that we can verify your account information and get a fair resolution.
Reviewed Aug. 28, 2022
First first off it was on weekend when I try to get ahold of him. I had a hell of a time trying to get ahold of anybody at all because they don't work on weekends even though our cars can break down on weekends. They don't work on weekends then set. Top it all off they didn't cover anything that was wrong with my car because of basic wear and tear. So on top of not being able to get anything covered you can't get ahold of anybody to find out what's going on. They're one of the worst places I've ever had in contact with and I do not recommend them. Their Ambassador Platinum plan is a joke. If it doesn't cover wear and tear and it doesn't cover pre-existing what does it cover.
One of our specialists reached out but was unable to contact you, regarding your review. Please call our Loyalty department at 844-556-4762, for a review of your claim. Thank you for being a Protect My Car Valued Customer.
Reviewed Aug. 22, 2022
This company is a scam, when my car broke down they told me to take it to the workshop, after the claim is made they allege that the car did not arrive in a tow truck, therefore it was broken and that is why the policy does not cover it, they are cheeky.
Thank you for your feedback on this matter. We understand your frustrations and Protect My Car takes all such statements seriously. We would like to look further into this matter; however, without more identifying information, we are unable address any problem(s) that you experienced. In fact, we don't even know if you have an account with us and/or if you dealt directly with Protect My Car. If you have some additional information that you would like to share and/or have us address, please call Loyalty at 844-556-4762 so that we can provide further assistance, as needed.
Reviewed Aug. 16, 2022
Customer service was astounding and very informative and these are great people. Thank you Todd ** and Jason ** for your beyond the call of duty help on my policy and just helping me means the world too me.
Thank you for your wonderful comments. We have shared those comments with Tod and Jason and to let them know how much their efforts are helping our policyholders when they need that help. Our goal is to give every policy holder a good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that. Thanks once again for those great comments. Remember, we are still here to help again when the need arises. Please let us know if there is anything we can do to help.
Reviewed Aug. 4, 2022
I initially took my van to Jerry's Garage on 7/5/2022 and started a claim, because, I had no air and my windows had stop working. My van was ready for pick up on 7/7/2022. After only having it back for only 5 days, I noticed the air went back out again, so I called the shop and they told me to bring my van back to them on 7/26/2022....BUT, Before I took my van back or paid for another rental, I contacted Protect My Car to make sure they would cover the rental, because I had to take my van back to the shop. I was assured by their representative that they would cover the rental simply because, I had to take it back to the shop and that another diagnostic test would be performed and the shop was to explain to protect my car that there was a leak in the compressor that they had just put on. Now their reimbursement department and the manager said, they won't cover the rental charge after I got and paid for the rental.
I made sure, before leaving my van at the shop and before spending another dime to get a rental, that they would reimburse me back. They lied. By these people assuring me a reimbursement, that's exactly what I'm expecting to get back. If not my fault or problem that their representative lied or gave me the wrong information.
We understand your frustrations; however, Protect My Car does not mislead customers nor have unethical business practices. One of our specialists reached out but was unable to contact you regarding your review. PMC’s Management team has re-reviewed your customer’s file, and we found that PMC has held up to our obligation on your coverage plan. If you would like more information regarding your claim, please feel free to contact our Loyalty department for further assistance.
Reviewed July 30, 2022
They owed me money from a job done 7 month ago and refused to pay; my car still hasn't been fix, because of them. Had to report them to BBB. Do not recommend Protect My Car. Only 1 efficient employee.
Thank you for bringing this to our attention. We are happy that one of our specialists was able to reach out to you to provide feedback regarding your review. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762. Thank you
Reviewed July 26, 2022
In the past 24 hours I have received 2 unwanted call. A machine calls stating they are replying to a request from me (untrue). Because it is a machine you have to wait to speak to a live person. That person states they will remove your number but since I got a call the next day that did not happen. I know there are good companies with good products out there. I have started a tracking list. When the time come I need that product I will get it from someone not on my Spam list.
Thank you for your feedback on this matter. We understand your frustrations and Protect My Car takes all such statements seriously. We would like to look further into this matter; however, without more identifying information, we are unable to check our database to ensure we have properly taken your number from our call list. Please also remember that other companies are calling you as well. If you would like to speak with an agent to verify that your phone number is placed on OUR Do Not Call list, please feel free to contact our Loyalty department at 844-556-4762.
Reviewed July 6, 2022
One of the things I liked about Protect My Car is that they don't have to hard sell. They answered my questions without trying to sell me on anything. And then they said, "Well have you thought about this, and have you thought about that?" It's a soft sell.
However, for my first claim, my car languished for two days because we could not get through the customer service line so that my mechanic can fix my car. I would drop the car off at the shop at 8 o'clock in the morning and I would pick it up at 5 o'clock and go home, and hope, hope, hope, and get it back the next day. On the third day, we finally got through. It was the first time the mechanic had ever used Protect My Car also. His complaint was, "I don't have time to wait for somebody." It's a busy shop and they cannot spend four hours on the phone. He was calling and he had his shop guys that were on break calling, and he had me calling, and it still took us two days to get a number. But once we got the number so the mechanic could start to work, it was a very easy process, and he was pleased.
Thank you for sharing your concerns with Protect My Car. We understand your frustrations and apologize for any inconvenience you may have experienced. We are aware that our call volume has recently exceeded expectations, and we are in the process of incorporating many changes to manage our call hold times. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
I have a warranty with this company and they have denied my claim for a water pump. They say I have had a preexisting condition and I have not. Do your research before you go with this company. They promise to have someone call you back and they don't. My dealership where my car is have tried to reach out to no avail. Worst company ever.
Thank you for taking the time to share your experiences with Protect My Car. We want to thank you for being a policyholder since April. Protect My Car makes every effort to assist customers with repairs to their vehicles, so we understand your frustrations regarding your recent claim. With the information provided by your shop, PMC Claims determined that the A/C concerns were not covered under your policy, and we apologize for that inconvenience. If you have any further questions or concerns, please do not hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed July 1, 2022
The rep was really nice. He explained what it would cost me if my engine have issues.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
At first I was with CARCHEX, then I cancelled because I went with this other company since I found out that they were cheaper. But whatever the price was, they paid 50% and you had to pay the rest. So I cancelled them. This lady from CARCHEX called me back the second time and she said she could get the price down to 119 a month. She also said that 75 dollars down, they would do bumper to bumper. So, I went back to her because she was really cool.
Thank you for the comments, and after a brief review of your account, we are happy to see you are still a valued customer of Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
A few months ago I tried to use my policy and I was unsuccessful and gave a 0 rating. And I was contacted and the problem was solved and I am very happy. I will refer this company. Thank you for your Help.
Thank you for the 5-star review and for choosing Protect My Car. We are thrilled that you spoke with Melodi and a resolution was reached to your satisfaction. We apologize for the inconvenience caused during your claim process and regret that you did not receive a stellar customer experience at that time. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
Protect My Car contacted me, so I asked them a bunch of questions, what they all cover, and explained to them at the time that my husband was laid off. We were on a fixed income. Protect My Car cost more, but it covers more. They had more local places that they covered. And they said, "We are rated number one. We got an A in the Better Business Bureau." But when I checked it out, I confirmed that they got an A, but it wasn't by the Better Business Bureau. It was just an A on there. Because usually, the BBB has their way of giving A's. My husband looked up that part, and I had explained to him. But the BBB didn't give them that A.
But all in all, the sales representative was friendly. He gave me his personal number and canceled our CarShield for us. We were trying to get out of payments and not have anything. Money was tight when we were trying to send out our bills. But the outcome would have been either way. It's still cheaper than CarShield was as far as to get the car fixed. If we had any issues, they covered more issues than CarShield did and that would help us financially when it's time to get the car fixed. We won't have to pay as much in the thousands and stuff because we live from week-to-week kind of family. We're old people and week-to-week with a ADHD grandchild that will be 12 in December.
We get so many free oil changes through Protect My Car and I'm about to see if that works because I just got an oil change when we started them. And they offer so many free oil changes through different places and it happens to be one of the places we go to. So, I'm gonna see if that part works here soon. But so far, it has been a good experience. The one that gave this great sales pitch, I have his direct line and who to contact if there were any problems or issues.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
I was talking to the Protect My Car rep and he sounded good. So, he convinced me. The only thing is it’s hard to get ahold of somebody all the time. I tried to reach out to them for two weeks, trying to bring my car to get fixed, but I couldn’t get the claims department. All they do is keep me on hold, and all I do is listen to music all day. I finally got through a day before yesterday. They told me to just bring the car to the mechanic place. I gave them the Protect My Car claim number, and they would call Protect My Car so they could pay it and take care of everything. Once they get the car fixed, I’d be satisfied.
Thank you for bringing this matter to our attention. We apologize for any delays that you may have experienced and are sorry to hear you were disappointed for any reason. We understand it is frustrating to wait, so we strive to make every transaction hassle-free. Unfortunately, at this time our call volume is higher than expected, but we are confident that recently implemented changes will decrease the average hold time for better service. We are glad you are with us and will work hard to make sure we meet and exceed your expectations. Protect My Car appreciates any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
Protect My Car didn't do anything. They were horrible. I took my car to my dealer service and they attempted to get paid for three things that were supposed to be covered, but Protect My Car said they were not paying. They said it was considered some type of electrical service when it really wasn't. I canceled my claim right after that. It cost me $700 to try to go with Protect My Car but they did not protect anything on my car. So, they're a horrible company.
Protect My Car takes all such statements seriously. A thorough review of your account was completed, and we thank you for becoming a valued customer in January 2022. Every policy includes a grace period, and according to our findings, at the time of your repair request, your policy was still within that timeframe. We apologize for any misunderstandings and inconvenience regarding your coverage and non-approved claim. We regret that we were unable to keep your valued business, but please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed July 1, 2022
Protect My Car sounded as if they covered the most for the prices, that I got the better price for the value. One of the deal breakers would have been mechanical stuff. Protect My Car gave me a good rate for the majority of mechanical things being covered. I got the extensive coverage plan. The rep was extremely knowledgeable. Our conversation was more than just about the car. He showed me the benefit of selecting the higher-tiered package. He also gave me information about potential discounts that I would get. I had a good experience. I have recommended Protect My Car to friends.
Thank you for taking the time to share your experience with Protect My Car. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. In addition, we appreciate that you referred friends and family to us, and we will treat them with just as much respect as we do you. Remember that for every referral that uses your name and phone number to sign up and then completes their grace period, you will receive a $100 referral bonus. Please call us anytime you have any questions or if there is anything we can do to help. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
I had some people before and they weren’t right so, I’m hoping Protect My Car is right. When I signed up, the reps were very professional and they explained everything step by step. The plans covered what I wanted.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
Protect My Car gives good discount and they have good monthly payments. It's a very good warranty company.
Thank you for your comments. Helping you save is precisely what a good coverage program should do. We are glad to have you as a valued customer and are confident you'll be saving even more money in the future with this coverage. Thanks again for your comments.
Reviewed July 1, 2022
I found out from my Toyota dealership that I don't have bumper-to-bumper. And I haven’t been able to get ahold of anyone from Protect My Car. They should get my policy in writing, not email.
Protect My Car management team takes all such statements seriously, and we understand your frustrations. We apologize for any misunderstanding regarding what is covered under your policy. We would be very happy to review your coverage, and can also mail a hard copy of your policy documents, but we do not have an address on file for you. Please call Customer Loyalty for further assistance. We will work hard to ensure we meet and exceed your expectations, and we appreciate any and all feedback and suggestions from our valued customers.
Reviewed July 1, 2022
When I signed up, I asked questions and the rep answered them. I'm satisfied with Protect My Car and people should look into it. The payments are automatically coming out of my account, which is the easiest way for me.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
I had Protect My Car with the truck I had before and before I needed work done, they were taking my money every month. As soon as it broke down and I needed work done to my car, there was a big problem. Now, things don’t seem to get fixed at an orderly fashion. There were too many things getting asked and I was faithfully paying every month. I shouldn’t have gone through that. They covered one thing, which was what made e stay with them. Then, I got another car after that and they did not want to cover that because it was a big job. It was a transmission job. So, I cancelled and went somewhere else. I will never recommend anyone to go to Protect My Car.
Thank you for taking the time to share your experiences with Protect My Car. While we understand your frustrations, we do abide by industry-standard coverage requirements. As we do with every major claim, we requested service records and an inspection of the needed repairs, for both vehicles. With your first vehicle, we were able to approve your repairs; however, with the second vehicle, there were issues that even you did not know of before you purchased that vehicle. Protect My Car determined that we could not approve that claim due to those extenuating circumstances, and we apologize for that inconvenience. We regret that we were unable to keep your valued business, but please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed July 1, 2022
Protect My Car did very well. I got the best price and I appreciated the way they handled everything.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
The rep was professional. He was trying to sell a product and did a great job but what Protect My Car sold was not what I got. They said I would get so many free oil changes. They said I could go anywhere that I chose. I went to three different oil change places and they said that they don't deal with Protect My Car because they never get paid. Making the payments for the coverage is not difficult at all but if you want to cancel it, you can’t. You got to write a letter and they wouldn't do anything until after they receive the letter. They want the mileage on your vehicle. I tried to call them because I have a billing situation and nobody will answer the phone. So, I'm not happy with them. You shouldn't have to do that if you don't like the service. It was a good experience until I got further into the thing and I saw all the pitfalls.
Thank you for sharing your concerns with Protect My Car. We understand your frustrations and apologize for any inconvenience you may have experienced. We are aware that our call volume has recently exceeded expectations, and we are in the process of incorporating many changes to manage our call hold times. Also, we are delighted that you were able to speak with Melodi and get a more favorable resolution regarding the oil change issue. We thank you for choosing Protect My Car, and we will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
The reps at Protect My Car were excellent. They explained to me better than the other folks did and they let me know exactly how it was with the service that I'm getting. I was told exactly what I needed to know.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
Protect My Car had the better reputation. So, I picked them. The only experience I had was they gave me a free oil change. And I appreciated that. It went good. But it took a long time getting through to Protect My Car. The dealership asked me, “Will I hold on the phone for you guys?” Because they were waiting and waiting. So, the process was a little slow. The agent was nice to me when he got through, but it took a little longer than it should have. When we were finally able to get through, everything came out all right. Customer service was good.
Thank you for sharing your concerns with Protect My Car. We understand your frustrations and apologize for any inconvenience you may have experienced. We are aware that our call volume has recently exceeded expectations, and we are in the process of incorporating many changes to manage our call hold times. We are delighted that you were able to speak with Melodi and provide additional feedback. We thank you for choosing Protect My Car, and we will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
I used Protect My Car one time and it took me to a couple of places but I ended up taking it to my mechanic. He said it wasn't anything too serious. When I called, the lady gave me three places I could’ve taken it. The customer service has been okay. I have a claim now that I need to make with another issue that I’m having but I possibly need to take it to a Mazda dealer.
Thank you for sharing your experience with Protect My Car. We apologize for any inconvenience and urge you to take your vehicle where you are the most comfortable. We only ask that the shop agrees to take a credit card over the phone. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed July 1, 2022
When I signed up for Protect My Car, it sounded like a good deal at the time. I thought I needed it. But as time goes by, as long as you got it and you don't use, and I haven't used it yet, you tend to wonder if you really need it. I’m paying out a certain amount of money every month and I'm on a fixed income.
Thank you for the 5-stars and for choosing Protect My Car. We are always concerned that the cost of the coverage remains affordable for all our customers. Most of our customers are on a budget, and when you have a breakdown, the amount you save may actually exceed what you spent on the coverage plan. There are many options, and a specialist attempted to contact you but could only leave a voicemail message. So please contact Customer Loyalty and ask for your specialist to contact you regarding your options. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed June 24, 2022
My review for this company is mixed good/bad. First off… I have not once called Protect My Car and had to wait any less than 1-2 HOURS to speak with an agent. This is in itself absolutely unacceptable practice for any company and when it happens consistently week after week, it is NOT an anomaly that can be attributed to “unusually high call volume”, it represents company wide negligence and mismanagement. Full stop.
Secondly, when I was making a claim I had a shocking experience with one of their claim adjusters, “Kyle”, who attempted to deny my claim on the grounds that he knew more about the repair necessary on my car, then the certified fleet mechanic that was inspecting and repairing my vehicle (there are so many things wrong with this that I can’t get into discussion here).
Lastly however, was my experience with one of their supervisors “Jason **” who kindly and respectfully explained the details of my policy. He was very knowledgeable about the product, he treated me like a valued customer, and helped me to gather the information that I needed to allow Protect My Car to help me and honor their contract. If it weren’t for him, and especially after my terrible experience with Kyle, I would have canceled my policy. Because of Jason however, I’m hopeful to continue a good relationship with this company. That being said, my patience for waiting on hold for hours to speak to an agent is only going to last for so long.
Thank you for sharing your concerns with Protect My Car. We understand your frustrations and apologize for any inconvenience you may have experienced. We are aware that our call volume has recently exceeded expectations, and we are in the process of incorporating many changes to manage our call hold times. As for the matter with the claims adjuster Kyle, we have forwarded your review to his management team, who will be taking necessary actions to ensure this does not happen again.
Also, we are delighted that Jason provided you with an outstanding customer experience. He is definitely knowledgeable and respectful, and we couldn’t be happier to have him at Protect My Car.
We thank you for choosing Protect My Car, and we will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed June 22, 2022
After speaking with a gentleman about getting Protect My Car, he convinced me that they would cover the things that need to be covered. So, I was kinda impressed. Also, the fact that they do everything in-house instead of going through a third party was a plus as well. I'm very pleased with my coverage. The rep I worked with was very professional and knowledgeable. Any question that I had, he was right on point. He answered to satisfaction.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed June 18, 2022
They provide free oil change. Three a year to keep your car in great condition. Also the company is very affordable for my 2005 Cadillac Deville so I would recommend them to consumers with older vehicles.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed June 16, 2022
Jason ** was the employee that tended to my call and his phone etiquette was excellent. He was knowledgeable of the company policy and process of my claim. I would like him to be acknowledged for his excellent customer service.
Thank you for the 5-Star Review! We are delighted that Jason provided you with an outstanding customer experience. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We have shared a copy of your 5-Star review with Jason and his management team, and we're certain they will all be happy to read this. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed May 26, 2022
We put in a claim for a fuel pump and it was a long wait for the person to get in touch with someone, but once we got ahold of them, it went well. I'm happy so far. I also like the free tire rotation and free oil changes. It saves me some money.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted to have assisted with your recent oil change and apologize for any inconvenience due to our current hold times. We understand it is frustrating to wait but are confident that recently implemented changes will decrease the average hold time for better service. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 25, 2022
I purchased my vehicle Aug of 2021. I started with PMC a couple of weeks after I purchase. They signed me up for the supreme contract since my car was only 3 yrs old and only had 43,00 miles (Practically brand new). They have been deducting the fee religiously every month since Sept of 21. Fast forward to now in May of 2022. I needed to get my oil changed and get the regular maintenance check. I made an appointment out of town because I knew it was nearing the time and I figured I get it before getting back on the road home and my service message popped up. I took my car to the dealership on May 18th and while they were doing the regular check they found some other things that needed attention. So the dealership Rep called them and was informed that I was covered but because it was over 3k they would have to send an inspector out. The inspector went out on May 20th.
Here is where everything goes downhill. First, they made up an excuse that they needed all the documents for any service I had done to the car. I informed them that this was literally the first time I have had to have any service done to the car. The dealership made sure everything was either nearly new or new before I drove it off the lot, and when I'm home I sometimes the car sits for days at a time since I work and attend school completely remotely. So the next run around was since I did not have service documents they needed my Bill of sale (I figured that was odd because they did not need it to sign me up with the service) besides that I was out of town. Who carries paperwork like that in their car? So instead I found an inspection report which was done a few days after I purchased the car which in my state my insurance company requires. This report has all my information the description of the car, the VIN #, and the mileage.
Once I sent that I called to check the status and was informed that the report would not suffice and that they needed the bill of sale. So I got the dealership that sold me the car to send me a copy and I immediately sent it to them. I called again to get an update on the status. The Rep put me on hold forever then came back on and said there was a problem. That when they signed me up for the contract I was given the incorrect contract and their system would not allow them to move forward with approving the service 1) because the contract I was under required that I have service documents so since I did not have any the request would be denied then 2) the excuse changed to the contract was wrong for the make and model of my car so they would have to get me signed up under the correct contract which because of the make and model of my car did not cover the parts needing repair. At this time IM LIVID So the contract that I’ve been paying on for the last 9 months was invalid and they would have to get me signed up under the correct contract. So this is the good part.
I told them I wanted nothing else to do with this company and I would be filing a lawsuit against them for FRAUD. If you read the contract carefully there is an arbitration clause that states any contractual disputes have to go through arbitration which is “non-binding” but these folks were so busy trying to get out of honoring the contract that they failed to realize once you deem the contract invalid the terms and conditions are therefore invalid and unenforceable so they just opened themselves up to be sued. And they have to refund me every dime I’ve spent on this now invalid contract. So now they either have to validate the contract and honor it or leave it invalid and be sued.
On top of that, they have been reported to government agencies for fraudulent and dishonest business practices. So I know I'm, not the only one they have tried to get over on. Now under normal circumstances, the arbitration clause protects them from having lawsuits filed against them but it does not protect them from being sued for fraud or being reported to government agencies that can sanction and bind them. DO NOT LET THESE PEOPLE GET OVER ON YOU. THEY NEED TO BE HELD ACCOUNTABLE.
Thank you for sharing your concerns with Protect My Car. We understand your frustrations; however, Protect My Car does not mislead customers or engage in fraudulent, dishonest, or unethical business practices. We have also responded to your BBB complaint, in detail, and if you would like more information regarding your concerns, please don't hesitate to contact Protect My Car.
Reviewed May 25, 2022
The reps helped me and walked me through the process. I was impressed with the way they talked to me, explained stuff and handled things.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 24, 2022
The amount of miles on my car was 211,000 and nobody else will cover it but Protect My Car. I pay my monthly fee and just go to my dealership for free oil change. Protect My Car helps me every single time I need them. They are outstanding. They keep you informed. If you don't know something, they will make you aware. I was gonna cancel them but they worked with me to get a lower package on my monthly payment. It worked out. I’m satisfied and I won't go with anybody else.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 23, 2022
So far, I like Protect My Car. I like the fact that I have coverage and I can get things taken care of. They paid for everything that I've needed taken care of with the last time that I took my car for an oil change and tire rotation. I got my car back the same day. Calling and getting in contact with an agent to get the payment taken care of took a minute.
Thank you for taking the time to share your experience with Protect My Car. We apologize for any delays that you may have experienced and are sorry to hear you were disappointed for any reason, especially an oil change. We understand it is frustrating to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, but we are confident that recently implemented changes will decrease the average hold time for better service. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 22, 2022
Protect My Car makes sure you’re taken care of and you don't get screwed. They make sure the car dealership is not cheating you on labor. I recommend them to a lot of people. It’s a good warranty. I had an oil change last month and they took care of the payment.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 21, 2022
Great service was helped with all the questions I had and right away. Demost ** was the rep that I talked to, he had lots of knowledge and even helped with a couple of websites that would help speed up the process of getting my car back. Still waiting for my car and to know if it's going to get done anytime soon but that isn't in the control of Protect my Car that's on the shop that the car was towed to. Cameron **, a supervisor with the company, has gone above and beyond quite a few times for me and I couldn't be happier that I chose to go with them. Keep up the great work guys! The professionalism that they have shown me is almost like they were trying to get their own cars fixed and because of that, I would definitely recommend my own family and friends who I already have.
Thank you for those great comments. We appreciate them very much. Providing our policyholders with good peace of mind is one of our most important goals. We would like to speak with you regarding your referral bonuses; however, our attempts to locate your account with the information provided have been unsuccessful. Without more identifying information, such as a phone number or policy number, we are unable to verify where to send the $100 bonus. Please call Customer Loyalty for further assistance. Thanks again for your comments.
Reviewed May 21, 2022
I am pleased with Protect My Car. I had to call on them twice since I've had them and they didn't let me down. I had no problems reaching anyone. They gave me information that I needed to give to the car people. When I got there, they were connected with Protect My Car. Protect My Car is there for you when you need them. If something happens, you ain't gonna be stumped. You could pick up the phone and call somebody to help you. That's the thing I like the most about it. They don't make you wait and the people that had come out to help me were so polite. They give it all they got and do what they gotta do. I did not have to wait any longer or need to call. I put my car in the shop and they helped me get it out. I got my car back in a timely manner. I'm getting ready to put it back in there for the air conditioner. That's why I keep them well-paid up.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that you have had such excellent customer experiences. Having knowledgeable and professional agents who genuinely care about your situation and give you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 20, 2022
I am enjoying Protect My Car. I chose it over CarShield because I like the payment that Protect My Car has versus them. I'm glad I made the choice that I made. It’s good to have. They allow me oil change so I don’t have to worry about paying that out. I have rotated the tires thru them, too. A while back, my key broke. They called somebody to come out for me. That helped me a lot. The customer service is nice and helpful. I like that too.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 19, 2022
My first package didn’t cover a lot of stuff I needed to cover and I didn't understand it, so I had to switch. Once I changed it, I had to wait another 30 days before I could get back on it and I was praying and hoping that nothing would happen with my car. Protect My Car has been pretty good since I’ve had them, and I’m comfortable. I didn’t know I had to wait 30 days before I got an oil change, but I got an oil change and tire rotation since then. I called them and they paid on time. I would recommend them, because they paid right then and there.
Thank you for the 5-stars and for choosing Protect My Car. Our apologies for any inconvenience regarding your previous policy. We are glad to have found another plan that fit your needs and are thrilled to have assisted with your oil change. We will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 18, 2022
The representative was very professional and knowledgeable, and once I paid my first payment, it got automatically drafted and I like that. When I got my statement, I said, “Oh, it already came out.” I was glad they took it out because I forgot. Protect My Car is wonderful and I really love it. When I get my car serviced, I don't pay for anything. I don’t have to pay for my oil change, and the last time I had to get a tune-up, I paid $80.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. A knowledgeable and professional agent who truly cares about your situation and gives the help needed provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 18, 2022
I used Protect My Car when I took my car to get my oil changed. They have been paying every time I go get my oil changed.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 17, 2022
Protect My Car tells you one thing when you're getting them, but when something happens, everything changes. They paid for my oil change twice a year, but when it was time for me to get a parking brake malfunction fixed on my car, they said, "It wasn't on our list." They told me when the light came on that they would fix it, but they didn't, so I dropped them. They didn't want me to leave, but I got mad at them. I kept them for three years and they didn't hesitate about taking money from my account each month, but when I really needed them, they weren't there for me. Why keep them if they can't fix what I need fixed?
Protect My Car takes all such statements seriously. A thorough review of your account was completed, and we thank you for becoming a valued customer in January 2021. We would like to clarify that we are the most transparent company in the industry, and our agents explained that both a diagnostic and an approved claim were needed for PMC to assist with your rental vehicle. When your shop called in December of 2021 stating that your Emergency Brake Control Module had short-circuited, PMC Claims determined the repair was not covered under your Supreme plan and could not approve the repair. That specific part is not covered under most (if any) VSC plans in the industry, and we apologize for that inconvenience. We regret that we were unable to keep your valued business, but please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed May 17, 2022
I did three oil changes thru Protect My Car. I took my car to the mechanic, told them who I’m with, and Protect My Car took care of it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 16, 2022
I used Protect My Car to get my oil change and it was paid right then. I also took my truck in to get it repaired. The garage called to get the claim and told Protect My Car what the issue was. They paid the bill right then too. It was no hassle. Try them. Their word is good.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 16, 2022
It was easy setting Protect My Car up on the phone. Everything was explained. The rep was true to the game. He told me what it was and how it operates including what they cover and what they don’t. When I had my car serviced, they paid for one thing and I paid for $38.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 15, 2022
Protect My Car gives me three oil changes a year. However, if I need a motor and it will cost $3,000, I still have to come up with 1,500. I wish they would do better with with major components. Instead of doing a 50%, we should be able to pay a deductible and they can do the rest. We're paying that monthly fee every month and sometimes, we might not even much use it on a monthly basis.
Thank you for the 5-stars and for choosing Protect My Car. We understand your frustrations and apologize for any inconvenience you have experienced. Please contact Customer Loyalty to discuss options that may be available after this current repair is completed. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We appreciate any and all feedback and suggestions from our valued customers and thank you again for your comments.
Reviewed May 15, 2022
I like Protect My Car. My son got in a wreck and the car got totaled. But they let me out the contract and I said, "When I get another car for my son, I'll come back." That's my current policy now and they've been great. The customer service is amazing. But Protect My Car should staff up so they can handle calls. You get free oil changes and sometimes you have to call them before you get the service. At least two times, I've been on hold. That is a bit of a hindrance because the oil change shop was gonna move on and get my car in because there is a bunch of cars getting their oil changed.
Thank you for the 5-stars and for choosing Protect My Car. We apologize for any delays that you may have experienced and are sorry to hear you were disappointed for any reason, especially an oil change. We understand it is frustrating to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, but we are confident that recently implemented changes will decrease the average hold time for better service. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 14, 2022
Signing up was easy. The mechanics seem like they have an easy time with the claim submission process.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 14, 2022
It was great with Protect My Car. My light had come on and I wound up getting a free oil change and tire rotation. I had to pay half for what was wrong with my car and they paid the other half. Their service worked out like they said.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 13, 2022
I love Protect My Car so far, except I recently had service done on my car at Don Moore Chevrolet here in Owensboro. I had an oil change and wheels rotated, and I paid for it myself but I haven't been reimbursed for that yet. It's been over a month so far. The dealership called them. They were on hold for 30 minutes and they didn't stay on hold anymore because they were swamped. It happened to be on a day in the afternoon when I'm sure Protect My Car was just as swamped as they were.
Thank you for the 5-stars and for choosing Protect My Car. We apologize for any delays that you may have experienced and are sorry to hear you were disappointed for any reason, especially an oil change. We understand it is frustrating to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, but we are confident that recently implemented changes will decrease the average hold time for better service. Our records indicate that your reimbursement check was mailed out right soon after your review. If you still have not received it, please call Customer Loyalty for further assistance. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 13, 2022
The lady told me what the pros and cons are, and then she said that I should get Protect My Car. So, I got it on the first day that she told me about it. The service was good. I had to get an oil change and rotation of tires. I didn't have to pay anything to my dealership because I already paid $200 for Protect My Car. But I canceled last week because of the family situation I had going on.
Thank you for your comments and the 5-Stars. We are thrilled to have assisted with your oil change and regret that we were unable to keep your valued business, but please don't hesitate to contact Customer Loyalty if you have any questions or concerns. We appreciate any and all feedback and suggestions. Thanks again for your comments.
Reviewed May 12, 2022
The reps were very courteous on the phone when I signed up with Protect My Car. The only claim I’ve had with them so far was doing my oil change and they took care of it very quickly. They have no problems at all and I was amazed. If Protect My Car is gonna cover my car like a factory warranty, then it's good. So, I would recommend other people to them. They speak to their customers with respect and take their time to understand if it’s something that you don't know, and try to get it to where you understand what's going on.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 12, 2022
Protect My Car called me and then a supervisor got on the phone and offered me the big package for five years and I took it. The experience was good because he told me some good stuff and I don't have to worry about my car. When I got my oil change, I forgot that they had given me a couple of free oil changes and tire rotation. At the time, they did give me a courtesy call and said, "Why are you not taking advantage of the promotion to keep your car up?" So, I said, "What was it?" They told me what it was. I had made an appointment for my oil change but when they told me, I canceled it and went to the Dodge dealers and got it there. I was telling them I really appreciated it.
The process went well. It was one thing that I needed once they checked my car and they had done the oil change and tire rotation. They paid for that, and then the dealer called them back and said there was something else wrong. Without any problems, they went ahead and paid for it. I was thankful because if I hadn't brought my car in, I wouldn't know something was wrong with it because it didn't light up on the dashboard.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences and are very happy to have been there for your repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed May 11, 2022
I've had to call Protect My Car's customer support about twice and the problem was solved easily. Having Protect My Car is worth the money.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 11, 2022
The claim for the wheel bearing went smoothly on my end and from the service technician. It was dealt with through them and Protect My Car. According to the service technicians I've dealt with or the businesses that have provided me service, Protect My Car is one of the easiest warranty companies they ever dealt with. Each time I've had to have service with my warranty, it's been no hassle.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed May 10, 2022
Protect My Car makes claims easy and effortless as long as you follow their instructions. Repair facilities are usually pleasantly surprised that Protect My Car does what that say. Protect My Car makes the process simple for their customers and the repair facilities. The services that are offered are clearly outlined in advance for customers. On several occasions when I did have questions about what was covered and what was not covered I simply called customer service and they were always able to instruct me.
Thank you for the 5-stars and for choosing Protect My Car. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It is comments like yours that let us know we are doing just that. That certainly makes our day brighter. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 10, 2022
The first time it took over 45 minutes for Meineke to get an authorization for payment. Then Meineke charged me for dealing and waiting on the phone. The second time at a different Mieneke the same thing waiting about 35 minutes on the phone for authorization for an oil change on both occasions. My car was done and I’m waiting for Protect My Car to answer the phone. This is unsatisfactory!
Thank you for sharing your concerns with Protect My Car. We understand your frustrations and apologize for any inconvenience you may have experienced. We are aware that our call volume has recently exceeded expectations, and we are in the process of incorporating many changes to manage our call hold times. We are thrilled that you spoke with Melodi and received a satisfactory resolution. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 10, 2022
Protect My Car is a good service. Their reps explained everything to me well. I contacted them about an oil change. It went pretty well. They showed me how to do it.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences, and are thrilled to have assisted with your oil change. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 10, 2022
I'm thinking about canceling Protect My Car because my premium is a bit high. They should take a look at the monthly payments. If they come up with a better price, they will get more clients. I utilized the warranty one time in two years. The shop that worked said they didn't have any issues.
Thank you for your comments and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We also apologize for the delay in our response. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 9, 2022
So far I am very pleased with Protect My Car Services. I recently got my oil changed and tires rotated at a Chevrolet Dealership, the customer service representative made the required call for verification of service and the process was smooth and hassle free!!! I would gladly recommend Protect My Car to my family and friends.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 9, 2022
When I took my car to the Auto repair garage here in town, the Repair desk called PMC and they answered and approved my car work. The garage was able to contact PMC in a timely manner, not a long wait. The Repair desk was appreciative that there was no paperwork, just the call, and the repair work charge could be applied to PMC's corporate credit card. Instant payment for the garage. Efficient. Thank you.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 9, 2022
Covers oil change and routine checks which is fantastic!!! For someone on fixed income this is really a great help. Would recommend to anyone!! Very pleased with service they provide for the cost per month. Well worth it. Good to have this service for elderly.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 9, 2022
I had Protect My Car before for our previous car. I had good experience, so I decided to go with them again. It's good coverage for the price. Also, everybody was friendly. Any time that I needed information, they were extremely helpful. They're doing an awesome job.
Thank you for the 5-stars and for choosing Protect My Car for coverage on your newest vehicle. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 9, 2022
It has been a good experience with Protect My Car. I'm satisfied with it. I had to use it once. An isolator went out on my four-wheel drive. It went good. The only thing it cost me was something about it that they did, which cost me $37.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed May 8, 2022
I've used Protect My Car and it is good. It was the oil change, which I did not know that I could get two to three free. I took advantage of that. And the ones that did the oil change were amazed themselves that anybody would do that free. Because I've been paying money back in the times. If you can't make that payment on a certain date, you can also give Protect My Car a date. I had to do it a couple of times. I've got a husband in the hospital now. And they agreed that they would go ahead and do it at that time. It was within that month, but it wasn't on that date. There was no argument, no questions. "Sure. We'll be glad to do it." That’s the way I was told.
Protect My Car knows how to talk to you. They can break it down to you and let you know, in a nice way, just what they can and couldn't do. And it makes you feel all right. Because you know how some people get on the phone and tell you, "No, we can't do that.” And they say, “Well, I don't know." Also, Protect My Car has reasonable prices. I would recommend go ahead and get their service. I love it.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 8, 2022
Protect My Car called me, started explaining things and it sounded neat. The guy I talked to was nice. Patient too, because I had to get something out of the vehicle to get some information. The wait took a long time, but I'm also a patient person. The warranty is actually useful. I've already used it a couple of times for a free oil change and a free tire rotation. I pay this monthly fee and it's just a little over 100 a month. And anytime I need a free oil change, I can go to the nearest auto repair shop and they will do it for me. I just have to call them before doing the actual thing. Otherwise, they won't cover it. It's a simple procedure I can take care of. That is just so they can pick up any credit card information they need. It's not technically free, but it still helps.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that you had an excellent customer experience. Having knowledgeable and professional agents who genuinely care about your situation and give you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 7, 2022
I liked the fact that Protect My Car pays for oil changes and tire rotations. I did everything they told me to do and they did everything they promised me. I had an oil change and it worked out just fine. I feel good about having Protect My Car because I'm by myself and I have a car that is high maintenance. I know that the things that I could not afford to do might be taken care of.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 7, 2022
When my transmission broke down, Protect My Car denied it, then they re-approved it. My contract was 50-50. So, I pay my 50, and they paid their 50. If not for the warranty, I would have to come up with the full amount. It's beneficial.
Thank you for the 4-Star Review and for choosing Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals. We apologize for any inconvenience you experienced. If you have any other questions or concerns, please don't hesitate to call Loyalty. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed May 6, 2022
Protect My Car made me an offer which was reasonable, I liked it, and I bought them. The rep was a professional, and was friendly. I used Protect My Car for a fuel pump. A valve cover gasket replacement. I'll recommend them. I have recommended them as well as anytime I come up with my cousins that have vehicles. This morning, I picked my car up, my cousin told me that his sister had a problem with her car. And I told him, "You might want to look into an extended warranty program for her because it will reduce the cost." It's essential for men and women nowadays. It's a benefit rather than a liability. It's like having insurance in your car.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 6, 2022
The rep was very professional. He told me what Protect My Car covered and how much it would cost me. He gave me a good price and I was satisfied with it. But when I had an oil change, it took a while to get to the people on the phone. They had me waiting there and my truck parked out in a parking lot. When I went over there, the rep was with someone else. So when they're busy, you run into problems like that. But everything else is okay.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced while getting an oil change. We understand it is frustrating to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, but we are confident that recently implemented changes will decrease the average hold time for better service. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 5, 2022
Protect My Car provides three oil changes a year. Also, most warranties don't offer that plus tire rotation that they have. I got my oil changed and my tires rotated for the first time and the process went smoothly.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed May 5, 2022
I just had my tires rotated and oil changed recently. It was satisfactory.
Thank you for your wonderful comments and 5-stars! We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed May 4, 2022
I liked that there was no deductible and I have a low monthly payment with them. Their claims process is smooth like butter.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed May 4, 2022
Protect My Car pays 75% of the repairs. I submitted a claim and it was easy. However, they have a whole lot of disconnected calls. If I call them and ask for help, sometimes the phone hangs up. I have to start all the way back over again. Or if they leave me a message and I try to get in touch with them, it's hard. Also, I was trying to get my reimbursement for my car rental and it felt like they were stalling. They had all the information they needed. But they still wanted me to provide all that. They also did not approve for my tires to be rotated, which was messed up. I had to call the Better Business Bureau on them because they had lied about some stuff. They're not a bad company. It's just that sometimes they try to prevent from paying out. If I'm paying them each and every month and I'm not getting my car serviced each and every month, don't give me a hard time when I do a claim.
Thank you very much for sharing your comments with Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals and we apologize if any experience with Protect My Car was less than stellar. We are very happy that you were able to speak with Melodi and get a more positive resolution. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 3, 2022
I like the price of Protect My Car over any other company. I'm paying $89 a month and if I have a major breakdown, they pay a large percentage of it. I've used it once when my water pump went out. It also helps with the free oil changes. Their customer service reps were also very kind and courteous.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that our agents provided you with a great customer experience. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed May 3, 2022
I took my car in for a couple of times to get my oil changed and I haven't received that money back yet.
Thank you for the 4-Star Review and for choosing Protect My Car. Our apologies for the delay in our reimbursement process. Your paid oil change receipts were received, and a reimbursement check will be mailed to you very soon. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 2, 2022
Protect My Car was one of the cheaper companies and with the line of work that I do, they gave some discounts, too. They were also very understanding of what I was looking for and helped me get what I wanted. However, the list needs to be updated on who they do business with. I went to a place that I was told Protect My Car work with, but the place refused to accept it. So I moved to another one to get my oil change.
Thank you for your comments and we apologize for any delays that you may have experienced while getting an oil change. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed May 2, 2022
Protect My Car worked with me. They heard about what I was going through. So, they gave me a good rate that I could afford. Their reps were well-knowledged and it didn't sound like they were just trying to sell me on something just to reach a quota. It sounded like they were taking my best interest at hand and trying to help me out. Protect My Car has taken care of all my oil changes and tire rotations pretty effectively. I'm pretty satisfied overall.
Down in Alabama, some of the places I went to didn't accept Protect My Car. So, even though I even called before getting the service, they even said, "We can't do anything with this." Protect My Car still worked for me and was like, "Just send us a receipt," and they'd send me a reimbursement for the payment. So, it was pretty good. When going to a place that Protect My Car did cover, they all handle it over the phone and I didn't have to spend a dime on it. I will recommend Protect My Car, especially for someone around my age or younger who is getting their first car. Just having that type of security over their car in case any breakdowns or any services need to happen, they should have it.
Thank you for your comments and the 5-Stars. We are very happy to have been there for your repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed May 1, 2022
I've put some claims in. Once, I had a problem with my engine. I needed a tune-up. They said it wasn’t part of my contract. So I said, “That's fine with me.” The last time I had an oil change, they dragged their foot on honoring that. They could really clarify what they can honor and what they can’t within the contract. The fine print is hard to read.
Thank you for sharing your experience with Protect My Car. We work hard to make sure every experience with Protect My Car is a positive one and that the whole process gives you great peace of mind, so we extend our apologies for the inconvenience regarding your policy documents. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 1, 2022
My Protect My Car plan protects the power steering and all the other things, and I get free oil changes every five months. When I went to get the oil changed, I wanted to do a brake job on it, too, and the one that does the changing called Protect My Car. They told them the brakes aren't covered because that wears down. The shop told me the brakes are good for another five months and then he gave me a price on it. It sounds about reasonable.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed May 1, 2022
The sales guy told me about how they would fix things and he made it sound like almost anything that goes wrong with the car, they fix it, but in fact, that's not true. They're not really fixing anything. When my son's car messed up, we had to pay for the parts and get it fixed. My daughter's car messed up and they paid part of it. Then, my son's car is doing something now, but they said they don't pay for it. Thus far, everything that's went wrong, they say they don't protect. "Well, no, that's normal wear and tear." "No, that's maintenance." Protect My Car was supposed to adjust my rates 'cause I told them I was getting ripped off on the plan. I'm paying, but the only benefit is oil changes. I really need to drop the plans. Due to the fact that the car's a Mustang, it's more expensive than the two Hyundais because they said the parts are more expensive.
Thank you for sharing your experiences and concerns with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. However, our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. The maintenance of a vehicle is something you can schedule and plan for financially. These services are readily available at most repair shops at a discounted rate to attract new customers. Vehicle breakdown policies do not cover the cost of maintenance and wear and tear items to help keep the policy cost down and assist more with unexpected breakdowns. Adding these services to a policy would make the policy's monthly cost too expensive for most people, especially those on a budget. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 30, 2022
It was a good experience when I signed up with them. But I had an issue. The guy I talked to quoted me a price but when I got my bill, the price was $40 more than what he told me. Also, I was on auto-draft and my card expired. They called me to update my card. I said, “I’ll update it, but really, I was told I was supposed to get another rate but I didn’t.” So they fixed it and gave me the rate that I was quoted. Also, when I had an oil change, everything went well.
Thank you for your comments and the 4-star review. Our apologies for any misunderstanding with the price of your original plan, and are thrilled that our agent was able to get you to the correct price. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 30, 2022
The claims process was very simple. When there was something was wrong with my engine, I just called in and it was taken care of. The car is still being worked on, but I'm satisfied 100%.
Thank you for your comments and the 5-Stars. We are very happy to have been there for your repairs and to provide you with good peace of mind. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed April 30, 2022
The rep from Protect My Car was pretty thorough. I've had a couple of oil changes and they've gone the way an oil change is supposed to go. I'm pretty satisfied with Protect My Car. It's worthwhile.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed April 29, 2022
When Protect My Car's program was working well, you can get an oil change every three months. Filing a claim is very hard. I started a claim back in February, and they told me to use my credit card to make a claim, and they will reimburse me. I have not been paid as of yet. I've reached out to them last week, and every week ever since the claim has been put in since I had the oil change. All they keep saying is, “It should take seven to 10 days.” I said, “Well, it's been two months now.” I told them that I'm getting ready to switch services.
Thank you for bringing this matter to the attention of Protect My Car. We apologize for the delay and inconvenience. We are happy that you finally received your reimbursement, and have taken steps to ensure this does not occur again. We will continue to work hard to meet and exceed your expectations, and please feel free to give our Customer Loyalty Department a call to provide additional feedback. Thank you for being a Protect My Car valued customer.
Reviewed April 29, 2022
Signing up with Protect My Car was okay. I like that if something major happens to my truck, I have Protect My Car right there supporting me and taking care of the matter. I had an oil change recently and it went fine.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 29, 2022
I've used PMC for my oil changes and my experience with them has been good, so far.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 28, 2022
I got an oil change before and Protect My Car said that I should have gotten everything that I wanted to get done then. They told me that I should have gotten diagnostics on my vehicle but I wasn't prepared to pay that then so I didn't do it. When I got ready to do it, they faulted me for coming there that time and how I didn't get it done the first time.
Thank you for taking the time to share your experience with Protect My Car. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. PMC completed a thorough review of your account and determined that your repair was not able to be approved due to your continued operation of the vehicle with a known issue. We apologize for any inconvenience, and regret that we were unable to keep your valued business, but please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed April 28, 2022
Other companies don't cover what Protect My Car covers. Like as far as my car goes, it came with the DVD player and the headrest, a lot of fancy stuff. I used them for the first time last week for a service call. I did an oil change and tire rotation. It went fine. The dealership was pleased with them and was super satisfied. They said they didn't have to have to haggle. They just gave them a credit card number for them to do everything they need to do to the vehicle.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 28, 2022
The Protect My Car rep I initially spoke with was a nice guy. He seemed to know what he was talking about. I went to my dealer and Protect My Car paid for half of something that I had done. The service is pretty good. I like it. Everything went smoothly.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed April 27, 2022
I love Protect My Car. They do a good job. I’ve been filing claims and it's been a good experience.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 27, 2022
I'm happy paying for Protect My Car. I had the oil change and the tire thing. All I had to do was pay the $100 deductible. The warranty is helping me out with everything. So far, it's been good.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 27, 2022
I had a claim to fix the brakes and the filter. I paid for the filter because the guy already did the brakes and Protect My Car covered that. I’m satisfied for now and I'm happy. It’s a good experience because I never had an insurance before on my car.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 26, 2022
The coverage is, overall, a good deal but I had a bad experience with Protect My Car. The car wasn't turning on. It was a water reservoir that needed to be replaced and there were some bogus things that needed to be done. It wasn't much that was done on it, but it was a Volkswagen, and those German cars cost quite a bit to get them repaired. Protect My Car reimbursed me for the tune-up. What ended up being the issue that the car didn't turn on was the key fob was messed up. I never knew that a key fob can cause the car not to turn on. I had to call around and get the key fob from Volkswagen. It was 200 and some dollars to order, and it was another couple 100 bucks to have it programmed once they received it. This was after I had already spent the money to do the other repairs to it.
I ended up paying $1,000 so I canceled the policy. I thought the majority of it was gonna be covered, but it wasn't. I understand that the agreement is for me to get it approved first with the Protect My Car. But I wasn't aware of that, and I was told, "Just take it to a mechanic. Let us know the repairs and we'll take care of it." There was a misrepresentation and miscommunication. Nonetheless, the fact that the mechanic spoke to a representative, the representative never ever mentioned for me to make sure that it's covered first before they proceeded with the repairs. They should make it well known to the customer. They gotta overemphasize on that.
Thank you for sharing your experience with Protect My Car. We work hard to make sure every experience with Protect My Car is a positive one and that the whole process gives you great peace of mind, so we extend our apologies for the communication issues regarding covered and non-covered components. We do regret the inconvenience you experienced and that we were unable to keep your valued business, but please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed April 25, 2022
When I called, Protect My Car said $89 a month. That’s half of the price of my previous. So, I said, “Well, what do you offer?” The rep said, “From bumper-to-bumper, we’ll fix anything that goes wrong with your car. But you have to pay 25% of the service.” I said, “Okay.” But when I went back to get my car fixed, the mechanics kept saying that Protect My Car would try to find ways not to fix my car. And at the end of the day, the guy said the reason why they wouldn't fix because it was wear and tear. I said, “What is that when that's the reason why I'm having the warranty, so if something breaks, you're supposed to fix it?”
I went in because I kept smelling an oil smell in my car. I took it to Nissan and they found other things that were wrong, like my AC. It was my AC that was messed up that wasn’t getting hot. And smelled some burning smell in my AC vents. When I went in, they said something about it was a torque converter gasket, and some kind of a head gasket, and the AC was messed up. The guy called me and said that I had to go to all these different dealerships that I've taken my car to since I've had it to get serviced and get a service history.
So, I went to all the places they told me to go to and got a service history. But the only thing I've ever gotten from places was oil change besides when I got my car fixed from Nissan because I don’t let other people fix my car. I only let Nissan. The Nissan people called me and said, “They're not gonna fix anything but your AC.” So, not only did I have to come up with 160 some dollars for a service fee for them looking at my car. I ended up paying 600 some dollars for my AC. And that’s it. I paid 600 some dollars just to get my AC fixed when there were other things wrong with my car, and I didn't understand. And when I called the rep back to get a response, he never even called me back. I called him a few times. And after the third time, I was, “Forget it. He's not gonna respond.”
I wanted to know what was the reason why they couldn't service my car and get it fixed. My car is in perfect condition. It looks good, it just has some miles on it because I live far from my job, and I take my son to school. Even when people look, they're, “Oh, man, your car does look good even though it's 2013.” But my thing was, for me to assume that I'm gonna get my car fixed but it didn't. Because with my other warranty company, all I had to pay was $107 and that was it. And they fixed $5,000 worth of stuff for my car. The only reason why I went with Protect My Car was because it was half of the price and the lady said that they could do the same thing that the other company did but I just had to pay 25%.After that first service, if I had felt that it worked out for me, I would have given people that service. I was gonna send my son and mom to Protect My Car. But after that, I’m not gonna do that.
Thank you for the new 5-star review! We are thrilled that Melodi was able to provide a satisfactory customer experience. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 25, 2022
I like the incentives that Protect My Car offers and the reps are extremely professional. I understood what I was going to be paying right up front. I understood what my deductible was. There were no hidden charges or surprises when I get to use my services. It was a fair and thorough explanation of what it was that I was buying. The only thing that was required was that I pay an upfront processing fee then a monthly recurring fee. Protect My Car is a solution once your normal warranty expires.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 24, 2022
With Protect My Car, the majority of things that I had was covered and it was cheaper than what I had to pay when I was with my previous company. Also, they got good customer service. I got an oil change, however, the company I go to doesn't use warranty insurance coverage. I let Protect My Car know and they said that I could just show them my receipt and I would get a refund. They gave me a refund for the oil change. The only issue I had with them was the percentage that I had to pay rather than having a deductible.
Thank you for the 4-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 24, 2022
I like Protect My Car. I drop my car off at the shop once every three months and a lot of the issues that I've been having are covered under my warranty. That’s been a plus.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 23, 2022
So far, my experience with Protect My Car has been great. They offered me the best and most cost-effective package at the time. I recommend them to anybody.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 23, 2022
When I was thinking about going with Protect My Car, I called the BMW dealership and asked them if they have used them. Supposedly, they had worked with Protect My Car and said that the experience was good working with them. When I was talking with Protect My Car about doing it, they sent me the documentation that showed what they cover. When I called them back, I told them, "Reading this, I'd have to be a combination of an attorney and an auto mechanic to even understand all the disclaimers and what you cover and don't cover.” It was ridiculous. You really couldn't understand it. But when I went to one of their competitors, it was the same thing.
I Protect My Car them for an oil change and a reimbursement that I had to chase them around a little bit to get it. It was my mistake because instead of letting them know ahead of time about the oil change, I got the oil change then ended up remembering that they offered me two or three oil changes a year. It took three times for me calling them back to get the reimbursement. But they're good with the customer service side.
Thank you for sharing your experience with Protect My Car. We are happy that your reimbursement was successful and extend our apologies for any inconvenience regarding the covered and non-covered components. We work hard to make sure every experience with Protect My Car is a positive one and that the whole process gives you great peace of mind, and it is regrettable that you did not have a better experience. Please call Customer Loyalty anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 22, 2022
I used Protect My Car for roadside assistance and when my alternator went out. I just had to pay my deductible. The customer service reps answer my questions and they’re on time. Protect My Car is good. I like it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 22, 2022
The representative from Protect My Car was nice but when I went to get an oil change, it took 30 minutes for them to answer the phone. Even the people there were getting frustrated. Because of that, I don’t like dealing with Protect My Car. Also, one time, my air conditioner was going hot and I wanted to see what they could do about. They said that since it was a past issue, they couldn’t do anything about it. Still, having a warranty is good.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted to have assisted with your recent oil change and apologize for any inconvenience due to our current hold times. We understand it is frustrating to wait but are confident that recently implemented changes will decrease the average hold time for better service. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 21, 2022
I am thinking about switching to another warranty company up until I meet Darren ** the Customer Loyalty Account Manager, Protect My Car. He took the time to answer all of my question as well as provided me with an apple comparison of the plan I have with them and the other company. Protect my car has a good standing with most of their customers and that says a lot for the company. As for me I believe I will stay for the long haul thanks to Mr. **.
Thank you for the 5-Star Review! We are delighted that Darren provided you with an outstanding customer experience. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please know that we shared a copy of your 5-Star Review with Darren and his management team, and we're certain they will all be happy to read this. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed April 21, 2022
I’ll never take the car back to that Chevrolet dealer on Raeford Road. Because, normally, they charge me $85 to see why my windows wasn't rolling up all the way. But they charged me that and $85 for something else. And they didn't do the work because they called Protect My Car and said that the warranty had ran out. But I liked Protect My Car because I pay 85-something a month and there is no deductible. When I took the car in, what I needed done was done. I just hated that it happened like that. But they told me I could extend the warranty and take it out again, which is my goal. I was thinking about going back to Protect My Car around the 1st of the month, when I get a check. It might be a little more than $85. But I’m hoping that I wouldn't have to pay a deductible as I didn’t before.
Thank you for the 5-stars and for choosing Protect My Car when you needed coverage. We apologize for any inconvenience regarding the expiration of your policy, but we would love to provide a new quote for you. Please call at your earliest convenience for assistance. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 21, 2022
I was on a road trip out of town and something broke down. I was like, "I don't even think Protect My Car will cover it because I haven't made a payment yet." I went through my bank account and saw they took the payment that day and then they covered me. I also had a situation where I needed a transmission for my other car and the car was old. They were fair. I didn't have the coverage for it because it was a prior-to situation. The transmission was messed up before. Protect My Car helped me find one that had a good price. I just bought it through them and back on the road. I'm extremely happy with them.
Thank you for your comments and the 5-Stars. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We are also delighted to have been there for your repairs and budget. That's what a good policy is supposed to do. Please call us anytime you have any questions or if there is anything we can do to help. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 20, 2022
Customer service was professional, informative and straight to the point. Protect My Car is great.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 20, 2022
I didn't have any immediate concerns when I was on the phone but later, as I thought about it, I came up with some questions, and they were answered with the package. To afford the payments is difficult, but it's a necessity. Making the payments is simple because I do that direct from my account.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 19, 2022
I love Protect My Car. It helps me out a lot, because I only have one income in my household, and I got five vehicles. So the expensive ones got the coverage on them. I called the gentlemen and I told him that I had my oil change. And he told me my policy was active, and to send him a copy of the bill. I sent him that. And in four to six weeks, he sent me a check for what I paid for getting my oil change and fabrication.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 19, 2022
Protect My Car did my oil change and the claim was an easy process. The company called and they took care of it.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed April 19, 2022
I recommend Protect My Car to everybody. They help me out in more ways than one. The only downside is that they just don't offer enough mileage on the roadside assistance part. But other than that, they're A-plus. The fact that it covered the cost of my oil changes, for me, was a good purchase. They cover in full a lot more than other warranty companies. At the current moment, I am in the midst of an engine replacement claim. I bring my car to Acura and they've had my back when most mechanics were screwing up. I also like that I only have to pay 25% of what's the total cost of the bill. There's no point in spending $4,000 on an engine if I don't have to.
Thank you for your amazing comments and the 5-Stars. We are delighted to assist you with your repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed April 18, 2022
I like Protect My Car. The claim went through quickly. Keep up the good work.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 18, 2022
Customer service is very polite. I had something in my blower system and the dealership charged $1,800. But I only paid $100 because I had Protect My Car. Go for it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 17, 2022
We got great service from Protect My Car for the oil change. I'm gonna get back with them at some point again.
Thank you for the 5-stars and for choosing Protect My Car when you could. We are thrilled to have assisted with your oil change and will be ready with a quote when you call for coverage again. We regret that we were unable to keep your valued business, but please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed April 17, 2022
The lady I spoke to was very informative and helpful. She told me that Protect My Car is a family type of a business that would really take care of you and they they would be with you 100%. Even if the warranty would not cover any work you could still call them and they would walk through and make sure everything was done correctly. I liked that a lot.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 16, 2022
When I called and talked to the people, I was satisfied with the offer that they gave me. As far as what they have done, as far as my car, when I take it to have things done, like my oil change and my tire rotation, everything has been good. They have done what they said they were gonna do.
Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences and are thrilled to have assisted with your oil change and tire rotation. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed April 16, 2022
One of the tow drivers had a wreck and my car slid out while it was on the tow truck. I submitted the information several different times to Protect My Car and talked to different people but no one ever responded back. I've cancelled the subscription. They started out okay but as time went on, they became very lax. They didn't take care of the customer like they promised to. The supervisor tried to talk me out of it. She gave me a good explanation to why I should and should not. She tried to work with me to keep it. But I won't do it because I no longer have that car and no one ever got back with me. It was a mess.
Protect My Car takes all such statements seriously. We apologize for the delay in our response and thank you for sharing your concerns with Roadside Assistance. PMC will review the incident with the roadside company we work with to get a full understanding of the situation, and a specialist will contact you with our findings regarding the vehicle that was involved. Again, we apologize for the delay and regret that we were unable to keep you as a valued customer with your new vehicle. Please call us anytime you have any questions or if there is anything else we can do.
Reviewed April 15, 2022
I had the GREATEST experience i've had in years. This young man named Jason ** was sooo patient, understanding, considerate, and empathetic. Jason ** stayed on the phone with me willingly and didn't seem to mind how long it took to resolve the issue I was calling about. Jason ** epitomizes excellence. i'm not quite sure what department in Protect my car company he works in but he definitely could and should be a head of one of PMC departments. Just speaking with Jason ** made me feel listened to and actually made me feel physically better. Yesterday was the 1st day I had the pleasure of speaking with him. I don't know him personally but a lot of people could learn from Jason **. The call took a while and it didn't faze him. He really seemed genuinely interested in helping and resolving my issue.
Thank God PMC has Jason ** employed with them. He took the issue I called about and made sure I was satisfied before we hung up and it didn't matter how long it took. Jason ** didn't rush me. He was very empathic and he actually listened to me. He didn't mind the length of time I was taking to explain, he was genuinely interested and was eager to resolve my call. I can't say enough about the call I had with the AMAZING Jason **. He deserves ALLL the praises and raises. He is DEFINITELY the main reason I had a better day. Thank you for allowing me to give a honest review. After having the call with Jason ** I had more faith that there are still AMAZING kind hearted people in this world who epitomize excellence and won't give up on the call because it was too long.
Thank you for the 5-Star Review! We are delighted that our claims specialist Jason provided you with an outstanding customer experience. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please know that we shared a copy of your 5-Star Review with Jason and his management team, and we're sure they will all be happy to read this. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed April 15, 2022
When I talked to mechanics, they recommended Protect My Car over CarShield, that it was a better company for paying claims, and that it was an overall better company. CarShield was charging me $120 a month and Protect My Car quoted me $80. So far, I like Protect My Car. I got my oil change done with my dealership. I had to educate my dealership and tell them that Protect My Car was not like other car warranty places, that they give you three oil changes through any dealer. I can use my dealership whereas with CarShield, I could not. I took in my pamphlets and literature that I had on their benefits. They were pleasantly surprised on my local Toyota dealership. They did an oil change, and everything went well.
My current plan is that they fix more parts on my Toyota if they break down, and I only pay 25% of the covered repair. If I pay $80 a month and didn’t use them this quarter, at least I’m getting my oil change done and use their member benefit website for discounts on groceries and restaurants. They have a rewards website and discounts on gift cards. They also have roadside assistance and towing. That $80 go a long way with them. Whereas with CarShield, I was paying $120 but wasn't getting any incentives.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We will never change our willingness to go the extra mile to help you when you need it. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your amazing comments.
Protect My Car Company Information
- Company Name:
- Protect My Car
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 570 Carillon Parkway
- City:
- Saint Petersburg
- State/Province:
- FL
- Postal Code:
- 33716
- Country:
- United States
- Website:
- protectmycar.com