Planet Honda Reviews

Nick was very patient, attentive, friendly and has great customer service skills. I love my new 2019 Honda Accord! Eddie, the General Manager, was also fantastic and he always goes above and beyond to keep me a happy customer! This is my 3rd new car from Planet Honda in Union, NJ.

Only positive I can say is the car itself, the 2019 Honda CR-V EX. I love the car but the dealership is awful. Bait and switch tactics, making their sales staff lie and playing good cop/bad cop with managers. They act like you got a good deal if they quote you an initial lease rate of $599 then settle at $315 which is still much higher than the advertised "penny perfect" lease rate of $178 they advertise online. Apparently, cash due at signing isn't the same as cash due at signing in their online pricing either. For the $178 lease, it said "cash due at signing" was $2,995 but when presented with this deal, I was told that didn't include fees and other items of $3,000, so cash due at signing would be $5,995 for the online deal, which I did not have. I asked repeatedly what the fees were and the amount but was never told nor was it obvious the salesman was even being honest with me.

Went on the website and picked out CRV I wanted to lease and it gives you a full detailed breakdown of the lease including exact money down etc including sales tax. We went to dealership with our quote in hand and our quote was for 3k down and 210 per month including all taxes and fees. We were told we had to get a bunch of options and pay all kinds of fees which on the quote were optional. They worked out a little over 3k extra. They then quoted us 3k down and 390 per month. That's 180 per month extra which at worst should have been 100 per month extra had we wanted the pinstripes and additional warranties etc.

Derek ** was amazing. I do not normally write reviews but I am for This experience. The pricing was the best I’ve seen since shipping for cars. Derek was very attentive and answered all my questions. He was very patient with me. I would request him next time I come back. Overall great experience.

This is the 4th car that I have purchased from Frankie and as long as he is at Planet Honda I will be a customer. He is the consummate professional. I trust him and that is something he won not only with his attitude but after 4 purchases I convinced my wife to leave her Nissan and go with Honda. Frankie made it easy and fast. I hope that Planet Honda understands how lucky they are to have him on their team. The finance guy that took care of us was wonderful also. Quick and a total pro. I believe Dinayaran was his name.

My experiences with Honda have been all positive. I am very please with my leasing experiences so far, all thanks to Frankie **, my sales consultants he is great!! This is my second lease from Honda and I have also recommend my family members to Honda dealership as well. I love your cars and SUV’s. Looking forward to my next vehicle lease with Frankie and Honda.

Carlos **. He is an excellent sales person. I would recommend him always. He cares about his clients. I am very happy with my Honda Civic 2018. He takes time with his customers. Interested in their needs. Will not hesitate to refer him.

Our salesman Franklin ** was very professional throughout our buying experience. He was knowledgeable about the vehicle and provided us with great service the whole time we were at the dealership. I highly recommend asking for him the next time you visit Planet Honda.

I have been searching for a car since last November and this was my 3rd Honda dealership and 5th car dealership. This was a very easy experience. Manny was a great sales rep and was very accommodating. I shouldn't need another car for quite a while, but I will remember Planet Honda when I do.

Wow. Let me just say that everyone at Honda was amazing!! Starting with their staff member Aladdin who helped find the perfect car for me. He didn’t rush me, took me out for the test drives, I left feeling as though he was an old friend. I had this preconception that you couldn’t trust dealerships and went in with my guard up. But everyone there was so honest and helpful. The guy from the finance department too I forgot his first name but his last name was **, he was great at explaining everything to me. Thank you Planet Honda. I’m on cloud nine with my new car!!!

Terrible. They suck. Scams. Lies. Don't waste your time. Go somewhere like Chevy. They will get your for every penny you have like thieves plus the cars suck. Service is terrible and they take forever for anything.

Upon entering the dealership I was greeted by the salesperson and manager. I was informed that they would be able to give me a “good deal” on a car lease. After negotiating for over an hour we came up with a written agreement. I told them I would be back in a week to sign the papers and pick up the car. When I returned a week later, after driving an hour and a half in the rain, I was told that they were unable to give me the price quoted. They did a credit check, which was excellent, and proceeded to tell me that the rates change weekly. The new rate was $89.00 more per month than was quoted the week before. They lied about the amount and failed to keep their part of the agreement. I would advise anyone entering that dealership to be cautious of their unscrupulous tactics!

Called before arriving at noon on Saturday. Arrived punctual and although very crowded asked for phone contact who greeted me pleasantly and walked me to the used car area. I had identified before coming which vehicle I had interest in. On web, had seen a 2016 Touring CR-V white certified. When I sat down with salesman initials AA he told me somebody was buying the car right now. I took on face value so gleaned other availability and I targeted 2016 EX-L with nav. Thought price was reasonable.

"I know you lie, your lips are moving" is my experience at Planet Honda. They don't honor their words at all! They even have a different price at the contract than the verbal price and when you complain they say why you didn't read? I dont want to call them names but what do you guys call someone who tell you the car is 10K ok? Ok lets sign the contract and then the contract says it is 14K? Anyways, I really believe in Karma and I'm sure what goes around comes around.

I went to Planet Honda to finance a CRV. I was told that there is a lease to own program that will be a better choice for me if I'm buying the car at the end. I didn't do any research about leasing because I had no intention to lease. Anyways the salesman did the math for me and told me, "Here are the numbers," and then he asked if I would like any additional coverage, I said no but he marked YES on all the paperwork anyways.

Buying a car that involves tens of thousands of dollars is generally not an easy experience. When one going to Dealer, hopes are that you getting more educated so that a better decision can be made. But experience with Planet Honda was bitter. In fact, someone already made me aware of this, but I just ignored that. The salespeople (at least the one I dealt with), the only agenda was - "tell the price you want, if that can be done we will talk further but do not want to talk anything else. I have no interest in understanding your situation, providing more details". Worse, before leaving, when asked to meet the sale rep whom we originally talked, was rejected. When asked to meet the manager, it started becoming rude. Finally met the "manager", which we believe (no way to confirm) was just a friend with same intentions.

This is my second car from Planet Honda. Steve went above and beyond trying to accommodate my crazy kids (the cafe and kids room helped with that!) They have so many cars there. All of our financing options were thoroughly explained since we went there undecided as to whether we were buying or leasing. The finance guy was helpful with the bank paperwork. He was patient and helpful with my annoying question after question. We drove home that day with a beautiful new Odyssey with all the bells and whistles my kids love. They also have someone to help explain all of the new options and tech features the cars have that are confusing and this made it so easy! I highly recommend Steve and the team at Planet.

Every bad cliche for car dealership at one place. I know it's buyer beware but these guys are experts in exploiting any and every loophole... The whole ordeal took 7 HOURS! They will wear you down. And furthermore, after a week of driving around in my new car waiting for my registration and license plates, I received a call from sales manager (Danny **) stating that he will not release the tags and reg. unless I came up with the second key fob for the car I traded in. I have since taken it up with the NY/NJ DMVs to no avail. Please go elsewhere.

Anthony and Chibo were not transparent with their sales transactions when my wife and I bought our car. They are both very unprofessional!!! WE ARE NEVER GOING BACK TO THIS DEALERSHIP AGAIN. KEEP YOUR EYES OPEN IN ALL TRANSACTIONS ELSE YOU WILL GET SCAMMED.

I just would like to inform you that I actually did go to the dealership yesterday and unfortunately I had the worst experience ever buying a car. I dealt with the most disrespectful salesperson. His name is Eddie **, I hope that you let the owner know this because he is bad for business, if a customer asks you for a quote I would assume the least he could have done is get me one, even if he knows I am shopping around. But he actually refused once he heard I was shopping around, even though I assured him I am willing to make a deal if it made sense.

Carlos **, a worker at Planet Honda helped me buy my car. He was extremely nice and kind, giving me all kinds of information and things I needed to know. He was very patient and answered all my questions. My rating is a 10/10!

Carlos is great! I leased a car with him 3 years ago. He is very professional, helpful and mindful to my financial situation. I recently met with him again to go over options for a new lease. He listened to my concerns about getting into a new lease and went over all possibilities regarding leasing, purchasing my current lease, or financing a new vehicle. Carlos takes the hassle out of shopping for a car and makes the experience a fun, worry free one. He doesn’t make you feel pressured into buying anything while yet still being focused on the sale. I love my 2018 new car!

I wanted to lease car and went to their showroom. Sales person did not show any interest. Surprisingly, they did not even met the price as per their deal mentioned on their website and came up with a huge number which was not even realistic after all calculations. After few months, I saw new deal on website and called them to find out more before I go there and spend/waste my hours for nothing. They did not even respond well and very rude over the phone to give any details. Well, be careful while dealing with this facility.

Leased a vehicle three years ago here. Was pressed for time and needed a specific vehicle or I would have walked out during that deal. High pressure for a lease/sale and when all was done, during the financial paperwork a significant amount of screening tactic pressure to buy the warranties. Said clearly we were not interested but kept at the pitch for several rounds, each increasing in the scare/threat. Fast-forward to now, looking to return the vehicle at the end of lease. We wanted to downsize for size of vehicle (no car seats anymore) and cost. They insisted they could make something work at or below what we are paying now. Explained the poor experience we had last time - they insisted all new staff, including the manager. Well, walk in and the same manager is sitting at his desk and again with the tactics.

Went to purchase a new 2017 Honda HRV on September 20. The vehicle we wanted was at another dealer so they went to get it. Fours later, they called and said they had the vehicle. When we arrived at the dealer, I noticed the new vehicle sticker missing. The manufactured date was December, 2016. When we went to the paperwork, the mileage was 590. They attempted to sell a used car as new. They ran our credit anyway, so we took a hard hit. We asked to retract it and they would not do it.

Walk in to purchase a new car and was greeted with the utmost salesmanship from our sale man Carlos. Crisp senior sales consultant with excellent knowledge in getting us the best deal and saving us a lot of money. He worked with us with excellence and helping us to make the deal with wanted to get done. Thumbs up to him. He was and is a great asset to Planet Honda dealership in his full helpfulness in all fields. Thank you for all you have to help us.

Upon arriving to Planet Honda, who we have worked with for the past 3 years, we walked in needing a brand new car. My parents and I were recommended to go to the Sales Representative Carlos **. Although he was busy with another family he told us he would be right with us which he was. After talking to us and hearing us out on our situation he proceeded to ask what kind of car we wanted and my mom said she wanted a white CR-V that she viewed outside and he said he would do everything in his power to get us this car or something better.

As an accommodation the director of the Planet Honda service department, Kelvin, said he would as gesture of good will sell a replacement tire at dealer cost. While waiting I checked the web for pricing and found the very same tire at a price lower than quote "dealer cost". There is no way that dealer cost should be higher than a retailer. If, you are an honest dealer, you do not tell a customer you are offering them an accommodation when you are not.

My salesman Carlos ** really helped me out with purchasing my new 2017 Honda Civic Hatchback Sport. He let me take my time and led me to the best choice I have ever made in purchasing a vehicle. Thank you Planet Honda but most of all Carlos **!!

If you are going to Planet Honda in Union please stay away from team Francis ** and Sue **. This team are very aggressive to robbing your pocket. I lost over 10k make deal with this team. I NEVER WILL BE BACK TO PLANET HONDA in Union NJ.

Customer service and business setup was perfect and well organized. Friendly family people who will go out of the way to make sure you are happy with what you want and make sure you're driving home happy with an new ride. THEY ARE THE BEST!!!!

I just bought a 2016 Honda CRV from Ed ** at Planet Honda in Union, NJ. Ed was very knowledgeable, professional, and helpful. I got a great price on my trade-in and new car purchase. I would definitely return to Planet Honda when looking for another car. Great dealership. Great prices. Ed made my car-buying experience very easy and stress-free. Thanks Ed and Planet Honda!

Had a great experience at Planet Honda!! Great customer service! By far the best and most friendliest car dealership I have stepped in! Thank you to all the Planet Honda staff, and to Carlos for all his help and exceptional customer service!

I found everyone at the dealership to be polite and pleasant to deal with. The salesperson, Anthony **, was very polite and accommodating. A salesperson in training, Roy, was also very polite and helpful. We had a quote from another dealer and Planet Honda was able to match it, with more features as well. Very satisfied with the experience.

My wife recently not only wanted to purchase a new vehicle but also wanted to improve her credit score, so we decided to buy a 2016 Honda CRV. We live in Rahway, New Jersey and hence shopped all the Honda dealerships within 25 miles of our location. We visited a couple of the dealerships and rest we interacted via phone and internet. The one place that stood out right from the start was Planet Honda because they were not afraid to quote me a price on the phone, compared to another dealership on Route 22 who kept on insisting they would beat their competitors pricing but refused to quote their own. The sales agent/manager (Mr. Kaleem **) who dealt with us was on point and did not waste my time on games and frivolous things. He was very friendly but direct and answered all my questions and addressed all my concerns.

My salesman Carlos ** was great. He got me the car I wanted with all the amenities and more. From picking out the color to the interior features. Carlos helped throughout the whole process.

I purchased a 2013 Honda Accord Coupe and I was extremely pleased with the service... I called just about pricing and spoke with Khalida who was very helpful and upfront about the options available. She placed me with the used sales department that turned into me leaving the same day with a new car. I had to put little money down with very affordable monthly payments. I would absolutely refer a friend or two to Planet for their next car purchase.

I was referred to Planet Honda by the VIP manager Kathy to purchase a vehicle after my Ford started giving up on me. This is Honestly one of my best experiences I've had at a car dealership after being with Ford for over 20 years and purchasing a vehicle from Toyota. Not only was she extremely knowledgeable but my salesperson Stephen ** and the general sales manager Eddie ** was also. Everything was seamless and I was in and out within 3 hours on a busy Saturday afternoon. I would definitely recommend anyone that I know to purchase a vehicle from there. I am the proud owner of a 2016 CR-V SE.

I recently leased my Honda Accord from Planet Honda. My salesman's name is Frank **. I was in a financed Accord that I had bought from another Honda dealership. I was not happy with my Accord and wanted out of it. So I went to Planet Honda to see my options. Once there, I was approached by Frank ** and from the moment he greeted me he was very pleasant and made me feel comfortable. Didn't pressure me but did find ways to help me instead of ripping me off. He appraised my Accord and somehow some way got me out of that financed vehicle into a new 2017 Accord Ex-L. Paying the same as I was paying on my finance... I was ecstatic!!!

When I signed the agreement to purchase my car, I thought that I was buying a 2015 Honda Accord. When the salesman, Cristen, called Geico he told them I purchased a 2014 car. Since I could not start looking for another car, I was stuck with the 2014. Never, ever, buy a car from Planet Honda. I also told them, "Take the name Planet Honda off the license plate holder.

We had a bad experience with Planet Honda, Union, NJ. We owned and leased Honda cars for 22 years and we never had problems with returning a car. We leased a Honda Civic 2013 in a different dealership and decided to return to Planet Honda and lease a new 2016 Honda Civic. While signing all the paperwork, our salesman, his name is Jesus ** asked my husband if we want to pay for extra miles and we agreed to pay the same day. Few weeks later we received a bill from Honda Finance that we have to pay for our miles. I called the dealership where we returned the car and they said we never paid it. I have a copy of the paper where shows that we paid but the paper does not specifically says that we paid for extra miles. Now I am lost and I don't know how to get money back.

I purchase a new car from this dealer this month and it was the worst experience ever in my life. They went back on their words so many times and I was made to sit for hours without being attended. Only mistake I did was put in a deposit and I was threatened I have to forfeit it if I don't agree to their terms. Sales manager Sal couldn't have been any more rude. He used not so pleasant words and said, "I was trying to be cute with him". No way a customer should be treated. Horrible experience. If you can read this review and decide not to buy your car from here, you have saved yourself from embarrassment. Beware!!! Even if they give it in writing, do not believe it as they tackle teams and get away with it.

Internet price was far from what dealer charged. Planet Honda added dealer trim package (non-negotiable). Charged $129 for nitrogen in tires -- non-negotiable! Worse, salesman told my wife and son the 2014 Accord had a NAV system -- it DID NOT. Yes, shame on me for not checking on his comment -- we were in a hurry -- but the salesman should not have said it was included. Dealer tried to charge an add'l >$300 for key replacement package we did not want. That was a fight. Finally, dealer did not meet commitment to deliver plates and registration, and would not allow me to do it myself. Dealer "policy" required they get the extra $600 for plates and reg. Strongly urge you to avoid them.

I'm not sure what pisses me off more, the fact that Planet Honda on Route 22, New Jersey will do ANYTHING for a sale or the fact that I had to give a 1 star rating opposed to no star at all which is what the company deserves. My salesman lied to the lending company regarding my monthly pay just to get an approval. I wanted to lease a vehicle and the manager, Won, told me I was approved, yet he had me sign paperwork for a finance account which I didn't notice until after signing (I should have read the paperwork in its entirety).

When I first leased my 2014 Honda Accord, I had a pleasant experience the date of sale. I came in for an oil change and was told by the manager ** since I did not have an appt (btw its 7AM) I would have wait at least 2 hours. I was not happy at all especially having to hit the road to go to North Carolina for a family emergency. I did let him know this and he expedited my request (thank you **). ** was not the problem. My problem is the fact that I haven't even been leasing this car for 2 years and I was told I am laying for this oil change.

Well after being misled by Rafael ** from a $500 monthly payment to a $650 monthly payment! I was told 500 the first day and being that I didn't have the full deposit that day I was able to go home in a 2012 Crosstour and come back 2 days later to bring the remaining balance and finish off my paperwork. So I’m sitting with the very pleasant Levi from finance. And he’s going through the details and says 650. Right away I had him contact Rafael. Which agreed he had said 500 at first.

I recently released a new Honda civic with them. I was told by Nicoletta and Augy that I would be help with the over mileages I made on my lease. I was contacted by Nicolleta and I had let Nicolleta know that I was coming up to the end of my lease and she had asked me if I was over miles. I let her know that I was. She told me that would help me out to come to the dealer to work it out and she would work out a deal with me. I came in a couple of times to work out deals and every time I let them know I was over miles $674 worth. I went to finally make the deal. I was told in front of witnesses that planet Honda will take over the excess mileage... Made the deal that was in March. Now in June, I'm getting sent to collections regarding the over mileage and now that was in March, I made the deal now in June. I'm getting charged with a bill of $674. I call back my dealer to see whats going on, they will not help me out saying that I signed papers 3 years that I was take the responsibility. I thought the whole thing of me coming back as a loyal customer was for them to help me and why did they.

Traded in my lease SUV to finance a new Minivan in 2010. Dealership did not pay the balance to my lease car until 6 months after and damaged my Credit History. GM too busy to apologize. 2012 - Tried to lease an Accord. Advertisement said $169/month $0 down. Ended up with a Civic $204/month with $1000 down. Not happy, returned the car less than 24 hours, put in less than 6 miles in the odometer, car was never in my auto insurance policy. Dealership won't return down payment and threatening to pull a REPO on me if I don't take the car home.

I had an oil change done at Planet Honda on Saturday, 7/21/07. I had a perfectly operating hood prior to this oil change. On Tuesday night, 7/24/07, I noticed that my hood was ajar. I opened the hood and closed it and it would not slam shut. I called Honda on Wednesday and told them the hood was not closing AFTER my oil change on 7/21/07. They told me to bring it in on Friday morning, 7/27/07, at 8. I was told the cable had broken and it needed to be replaced. I stated that this had only been the case AFTER the oil change. The service attendant had the gall to tell me that I have 100,000 miles and it was a COINCIDENCE that the cable broke at the same time as my oil change. He said this could be from repeated opening and closing of the hood. The hood of the car has definitely NOT been repeatedly opened and closed.

I bought a HOnda CRV from Planet Honda. They charged more money for the registration and plates. I had complained against this to the consumer affairs in New Jersey. But after one year, my case did not resolve. How long do I have to wait? I trust in this agency. But my faith is gone. Please review my case. Thanks.

This is about Planet Honda and sales manager Shawn ** and their deceptive selling practices. My FICO score is over 800 and I make over 100,000 US dollars annually. This is about what transpired on the evening of 11/17/2005. I agreed to purchase 2006 Accord, VIN # **. The entire amount of the transaction, $17992.16, was approved through my credit union, but because of draft, Mr. ** refused the credit union draft and asked me to finance the WHOLE amount through Honda Credit, which again was approved and I did not have any problem. I did the entire negotiation thru internet and was told to come down to the dealership on 11/15/2005 to sign the paperwork, which my schedule did not allow.

We purchased a Honda Civic brand new in 2003. We also purchased a package for oil changes with their service dept. We have taken our car there for all services. Several months ago one of the tires went bad so I purchased two new tires that they put on the front end and the older ones on back. I also had them tint the windows about a month after this at a cost of 200.00 dollars. After I picked up my car I noticed that there were air pockets on all the windows. I took it back, there were three more attempts to tint them correctly... to no avail, the tray in the back window was damaged in this fiasco, which they were aware of.

I bought a 2001 V6 Honda Accord in November 2000. 45,000 miles later my transmission went. Honda made me pay $900.00 to fix the car. I later found out there was a recall on the transmission, and I received my money back. 45,000 miles later my transmission broke again. Now Planet Honda refuses to fix it. This has occurred twice and they just don’t care. Now I can't get to work. I don't know what to do because I don't have the money to fix the car.

I had an agreement to buy a Honda Accord from Planet Honda and gave them a $1,000.00 deposit on a red 2002 model (to hold the car). They sold the car within 3 days of giving the deposit. They sold the car that I had a deposit on, even though I was already approved for a car loan and attempted to set up a meeting to finalize the deal. They told me several different lies as to why the car was sold. To make matters worse they did not return my deposit in a timely manner, and did so only after numerous calls by me to return my money. It took ten days to receive the deposit back (Planet Honda did not start the refund process until at least 5 days after I requested them to do so). Also, Planet Honda cancelled several meetings to finalize the deal (before the car was sold), causing me to have to make numerous adjustments to my work schedule.

My wife, pregnant with our second child, and I had decided it was time to purchase a bigger vehicle. After researching and test driving several vehicles we had decided on the Honda Pilot. That week, Planet Honda (in Golden, CO) ran an advertisement in the Denver Post that stated "PUSH, PULL or TOW YOUR TRADE! MINIMUM $3000 TRADE ALLOWANCE". So we decided to drive down to Golden instead of going to the nearby John Elway Honda dealership. We arrived at the dealer, found a salesman and indicated that we were interested in a Honda Pilot. He indicated that they had five (5) Pilots currently on the lot. Since my wife had yet to drive the vehicle, we decided to take one for a test drive. The vehicle that we test drove had several dealer installed options (incl. sunroof). Upon returning, we started talking to the Salesman about a purchase.

Mr. Eugene put me into two cars at the same time, by having me sign a blank contract without me knowing what was going on. Now they are billing me for two cars, one was a lease that I had returned, the other one I was leasing. The lease that I returned back to the dealer was repossessed by Bank of America 5 months later because they did not know the car was there. Now it is on my credit report. I can't apply for thing without being denied, because of the repo.