Planet Honda Reviews

We Bought a used 2011 Mini Cooper here and realize that used cars may have some issues. However, upon driving the car home a strong smell of gas and burning oil upon inspection the oil cap was missing and oil was spewing all over the engine compartment, when calling to complain about the negligence they did the right thing and had us bring the car to a local shop to clean everything up. Within a month the car started losing all power and check engine light came on, faulty fuel pump 1800$ repair, again older used car I get it, however the mechanic did a full inspection and I was informed that it needs shocks and struts, valve cover gasket, oil filter gasket and the 80k tune up. This is A LOT of things to miss and when we call the staff is happy to tell us how many cars they sold that day….maybe they are good for new cars but I would never👎 buy a car or do business with this dealership again.

My experience at Planet Honda was a great one, Dylan the salesman was very professional and answered all my questions and made the process easy, thanks to everyone at planet Honda Especially Dylan that made my experience a great one.

Terrible experience. Went to them because they sent us a written quote of a low price. Greeted by a kid -about 18 yrs old at door. He became our salesman. He was very nice but had to keep running back and forth get any info. A total of 4 DIFFERENT people kept coming to negotiate including 2 supervisors. They kept trying to raise the price by saying that they forgot to include certain features that that VIN # given had. In the end they dropped that, and still wanted $1,000 in destination charges though we specifically asked multiple times on phone/email if our quote included it. After waiting close to 2 hrs, they finally sent a very nasty manager out and said "take it or leave it". We walked out.

When we walked in, salesperson was very kind and charming, he hasn't seen a credit rating as high as ours, for sure we would get an amazing rate. Came back to sign papers, they made us wait more than 2.5 hrs for the finance guy who didn't know how to enter things in the system and kept asking the younger staff to help him. I noticed that the price we got for the used car was a much higher quote than when we were with the salesman, the interest rate was the quote BEFORE they ran our credit score, which was excellent, and then the old finance guy has the nerve to say, the credit score doesn't matter because of the car the mileage! It was 2021 and had 60k miles which is an expected nbr of miles.

Anthony was a great salesman. My credit score is excellent and I was promised a special interest rate of 5.9. Then went to sign paperwork, this guy Franklin changed everything. I get my first statement interest rate is 9.47. I’ve been trying to get this fixed but no one wants to make it right. This company is a scam, do not buy from them or be fooled on how nice they are. They are running off greed, not morals.

Bought a used 2020 Mustang (come to find out later) a bent rim two front tires showing cords,1 key, shifting problems, and more dents than I can count. Also paid for a warranty for which I have no contract for.

The total of the lease is close to $25.000 and the MSRP IS $32,560.00. She could have brought the car. Nowhere does this deal makes any sense

Phenomenal experience. Bolla ** took his time to discuss all of our options, answer our questions, and to get us the right car for a great price. Looking forward to working with Planet Honda for many years to come!

Salesperson (Wally) was great. Very polite and easy to work with. I felt very comfortable with the deal I negotiated with him. I did have an issue with John when he tried to sneak in a warranty we didn’t even discuss. He tried to make me feel uncomfortable about not accepting the warranty. I almost left without purchasing the vehicle.

Planet Honda on Rt 22 with salesman Derek **. Was outstanding. Totally customer oriented. Excellent service. Highly recommend. Also the guy in finance, the best. So friendly! Must be a great place to work at. Get your car from Derek **!

Aladdin assisted me with choosing to purchase a Honda CR-V instead of a Jeep Cherokee. He was very knowledgeable and helpful throughout the process. I will definitely recommend him to others I know that are interested in shopping for a car.

Just now NEW. This dealership is part of a consumer report Truecar buying program where they set prices upfront and the consumer wouldn't have to negotiate when they buy the car. The only mark ups the dealer can do per the program is add the standard handling fee of roughly 700 or 800 and state taxes. I spoke directly with the manager who is informed about this program, Delia **, and she lied to me telling me she could mark up the prenegotiated price as much as she wants saying 5k to 8k. When I tried to tell her that's not how the program works and what she is saying is actually a bait and switch fraud move she said it wasn't. I then asked for her manager and she spoke over me saying, "have a nice day", and hung up on my face.

"HANDS DOWN, the best dealer to buy a Honda in the state of New Jersey as far as I am concerned." I walked into Planet Honda about a month before the unexpected COVID-19 Shutdowns inquiring about a car purchase. After almost 2 years, I went back and not only did they remember my face, but they remembered my name and my interest in the car I was choosing! Everyone was completely friendly, inviting, and very down-to-earth. The building and furniture in the waiting areas were clean and all the employees had a very professional presentation.

Derek ** was so nice and patient and he help me through the process with accuracy and so much Knowledge. I was so afraid to buy a car but he taught me a couple of things and assured me. I’m now buying my first financed car. I will be back in no time for my second round of a new car.

I went to the dealership to buy an Odyssey. One of my friends bought there and I went to the same sales person asking for the same price. He gave me the same price on the car and they tried to overcharge for warranty than what my friend paid. I had them pull up the exact price and they tried to tell me all the stories and by that I already signed the paperwork. After all that, Sales person said he would give me free all weather mats if give good rating. I said fine. They stopped completely responding and even became rude when I tried to follow up on that commitment.

Harold ** was absolutely amazing!!! I came in nervous because it was my very first time buying a vehicle, but Harold made the process very easy and smooth. He is very informative and patient, any questions I had he answered!!! Amazing experience and I greatly thank and appreciate him!!

We had a great experience at Planet Honda. Antonio took care of us very well. We left with a great car and we’re so happy with our purchase. I will definitely recommend my family members and friends to come here and purchased their next vehicle.

I was offered an all weather season mats along with the purchase of my brand new 2020 Ridgeline Black Edition because they said that they couldn’t go any lower on the price. I left without the floor mat because both times I left, it was late and I thought they would honor their deal. Now that everything is signed and done, they refused to give me the floor mat. The mat doesn’t cost much but it’s the principle that counts and they have none.

Planet Honda made a miracle come true for me. I thought I would never get out of my old car. But planet Honda made my dreams come true. I’m so happy that I stuck with planet Honda. I’ll recommend planet Honda to all my friends and family.

I had a great experience with Planet Honda. Moe went above and beyond to make sure I had all my questions answered. I was also in and out in a timely manner. He did everything he could to make the transaction as easy as possible. If you are looking for a car this is definitely the place. Make sure to see Moe, as he is a caring, respectable, reliable person. He will definitely give you the best deal possible.

Derek ** was a perfect salesman. He was courteous and well mannered. Derek was able to help me with my lease and no pressure. I would recommend him to family and friends. Thank you DM. It was a pleasure!

Stephen was incredibly kind and cooperative throughout the entire process. We would most definitely want to always come back to him after our lease ends. He makes the process easy and not stressful at all. We were happy that Alex was able to switch us to Stephen after a terrible experience with the previous salesperson who was rude and disrespectful, and Stephen was the complete opposite of this and fixed our bitterness and made sure that we would always come back to planet Honda. So thank you so much to Alex and Stephen.

The experience I have had with Planet Honda has been phenomenal. My sales personnel was extremely professional and in trusting Anthony **. I would recommend anyone to Honda just for his expertise. Great working with Honda. I am happy yet again. No disappointments.

Salesman (Aladdin) was top notch; knowledgeable and informative; he knew (in detail) the differences between higher end models (pilots) and lower end models. Comparable cars from non Honda dealers elsewhere and specifically laid out what features the models we were interested did (and didn’t ) have. He didn’t waste our time. On second visit (test drive)...we reviewed again detail of the models and any important issues.

We were assisted by Julio in the used car department and he was absolutely amazing. He was honest and upfront and very accommodating. He did his best to make sure we got exactly what we wanted. Thanks Julio.

I went in there to request a refund for a bank fee and DMV fees I paid 1 week ago and expressed to one of the managers my discern and distaste for my experience this past week, I was talking to my girlfriend and one of the employees there jumped in, named Frank **. He was very hostile and argumentative. He called me an ** several times because I told my girlfriend that this is a terrible customer service experience. Very UNPROFESSIONAL, RUDE, and DISGUSTING. I will refer everyone I know and am reporting this to the BBB and directly to Honda. Buyers beware!!!!!

Wasn't aware that this dealership has no lease deals for customers who are not citizens and are on H1B work Visa. Dealership denied me the lease special right after asking whether or not I am citizen or have a green card. They did not even bothered to check my credit score, etc. Dealership mentioned that Honda financing does not finance H1B visa holder customers. The whole experience was frustrating. Dealership did not mention this clause in their ad or website and I ended up wasting hours of commuting just to hear that I cannot lease, even though I had an appointment.

I have never wrote a complaint ever in my life but I feel as though I need to address an issue that occurred yesterday at 5:30pm at planet Honda on route 22. I have been here before and never had an issue. I received a call yesterday telling me that my lease was expiring soon, and I had the option to come in and look at other cars. I had an appointment at 6pm and I arrived at 5:30pm and was greeted by Jorge ** (short, Spanish guy). He began to take care of me and asked me what I was looking for, I explained to him exactly what I wanted, and how much I was willing to pay per month. After explaining to him in detail what I needed and what I was looking for, I was hoping for a quick outcome but it ended up being 2 hours without a valid answer.

Shady, dishonest sales tactics employed by this dealership under GM Ed **. Eric ** (my sales rep) included Honda Tire Hazard Coverage for 1 year for free with my 2019 Pilot lease. Got a flat tire & they refused to honor it. Found out later that this coverage was dropped from my lease by the Finance Dept, without any notice to me or Eric. Harassed to leave positive review immediately at lease signing before any lies are exposed.

I was very pleased with the new car sales experience I received from Derek **, Sales Consultant, Planet Honda, Union, NJ. Derek was very professional and explained all pertinent information related to the Honda Accord. He was extremely interested to ensure that we were happy with the lease price, downpayment and vehicle. Derek tried and succeeded in providing a wonderful deal on the vehicle lease, which prompted us to agree to the lease price and move forward to accept the lease.