Planet Honda Reviews

Shady, dishonest sales tactics employed by this dealership under GM Ed **. Eric ** (my sales rep) included Honda Tire Hazard Coverage for 1 year for free with my 2019 Pilot lease. Got a flat tire & they refused to honor it. Found out later that this coverage was dropped from my lease by the Finance Dept, without any notice to me or Eric. Harassed to leave positive review immediately at lease signing before any lies are exposed.

I was very pleased with the new car sales experience I received from Derek **, Sales Consultant, Planet Honda, Union, NJ. Derek was very professional and explained all pertinent information related to the Honda Accord. He was extremely interested to ensure that we were happy with the lease price, downpayment and vehicle. Derek tried and succeeded in providing a wonderful deal on the vehicle lease, which prompted us to agree to the lease price and move forward to accept the lease.

Nick was very patient, attentive, friendly and has great customer service skills. I love my new 2019 Honda Accord! Eddie, the General Manager, was also fantastic and he always goes above and beyond to keep me a happy customer! This is my 3rd new car from Planet Honda in Union, NJ.

Only positive I can say is the car itself, the 2019 Honda CR-V EX. I love the car but the dealership is awful. Bait and switch tactics, making their sales staff lie and playing good cop/bad cop with managers. They act like you got a good deal if they quote you an initial lease rate of $599 then settle at $315 which is still much higher than the advertised "penny perfect" lease rate of $178 they advertise online. Apparently, cash due at signing isn't the same as cash due at signing in their online pricing either. For the $178 lease, it said "cash due at signing" was $2,995 but when presented with this deal, I was told that didn't include fees and other items of $3,000, so cash due at signing would be $5,995 for the online deal, which I did not have. I asked repeatedly what the fees were and the amount but was never told nor was it obvious the salesman was even being honest with me.

Went on the website and picked out CRV I wanted to lease and it gives you a full detailed breakdown of the lease including exact money down etc including sales tax. We went to dealership with our quote in hand and our quote was for 3k down and 210 per month including all taxes and fees. We were told we had to get a bunch of options and pay all kinds of fees which on the quote were optional. They worked out a little over 3k extra. They then quoted us 3k down and 390 per month. That's 180 per month extra which at worst should have been 100 per month extra had we wanted the pinstripes and additional warranties etc.

Derek ** was amazing. I do not normally write reviews but I am for This experience. The pricing was the best I’ve seen since shipping for cars. Derek was very attentive and answered all my questions. He was very patient with me. I would request him next time I come back. Overall great experience.

This is the 4th car that I have purchased from Frankie and as long as he is at Planet Honda I will be a customer. He is the consummate professional. I trust him and that is something he won not only with his attitude but after 4 purchases I convinced my wife to leave her Nissan and go with Honda. Frankie made it easy and fast. I hope that Planet Honda understands how lucky they are to have him on their team. The finance guy that took care of us was wonderful also. Quick and a total pro. I believe Dinayaran was his name.

My experiences with Honda have been all positive. I am very please with my leasing experiences so far, all thanks to Frankie **, my sales consultants he is great!! This is my second lease from Honda and I have also recommend my family members to Honda dealership as well. I love your cars and SUV’s. Looking forward to my next vehicle lease with Frankie and Honda.

Carlos **. He is an excellent sales person. I would recommend him always. He cares about his clients. I am very happy with my Honda Civic 2018. He takes time with his customers. Interested in their needs. Will not hesitate to refer him.

Our salesman Franklin ** was very professional throughout our buying experience. He was knowledgeable about the vehicle and provided us with great service the whole time we were at the dealership. I highly recommend asking for him the next time you visit Planet Honda.

I have been searching for a car since last November and this was my 3rd Honda dealership and 5th car dealership. This was a very easy experience. Manny was a great sales rep and was very accommodating. I shouldn't need another car for quite a while, but I will remember Planet Honda when I do.

Wow. Let me just say that everyone at Honda was amazing!! Starting with their staff member Aladdin who helped find the perfect car for me. He didn’t rush me, took me out for the test drives, I left feeling as though he was an old friend. I had this preconception that you couldn’t trust dealerships and went in with my guard up. But everyone there was so honest and helpful. The guy from the finance department too I forgot his first name but his last name was **, he was great at explaining everything to me. Thank you Planet Honda. I’m on cloud nine with my new car!!!

Terrible. They suck. Scams. Lies. Don't waste your time. Go somewhere like Chevy. They will get your for every penny you have like thieves plus the cars suck. Service is terrible and they take forever for anything.

Upon entering the dealership I was greeted by the salesperson and manager. I was informed that they would be able to give me a “good deal” on a car lease. After negotiating for over an hour we came up with a written agreement. I told them I would be back in a week to sign the papers and pick up the car. When I returned a week later, after driving an hour and a half in the rain, I was told that they were unable to give me the price quoted. They did a credit check, which was excellent, and proceeded to tell me that the rates change weekly. The new rate was $89.00 more per month than was quoted the week before. They lied about the amount and failed to keep their part of the agreement. I would advise anyone entering that dealership to be cautious of their unscrupulous tactics!

Called before arriving at noon on Saturday. Arrived punctual and although very crowded asked for phone contact who greeted me pleasantly and walked me to the used car area. I had identified before coming which vehicle I had interest in. On web, had seen a 2016 Touring CR-V white certified. When I sat down with salesman initials AA he told me somebody was buying the car right now. I took on face value so gleaned other availability and I targeted 2016 EX-L with nav. Thought price was reasonable.

"I know you lie, your lips are moving" is my experience at Planet Honda. They don't honor their words at all! They even have a different price at the contract than the verbal price and when you complain they say why you didn't read? I dont want to call them names but what do you guys call someone who tell you the car is 10K ok? Ok lets sign the contract and then the contract says it is 14K? Anyways, I really believe in Karma and I'm sure what goes around comes around.

I went to Planet Honda to finance a CRV. I was told that there is a lease to own program that will be a better choice for me if I'm buying the car at the end. I didn't do any research about leasing because I had no intention to lease. Anyways the salesman did the math for me and told me, "Here are the numbers," and then he asked if I would like any additional coverage, I said no but he marked YES on all the paperwork anyways.

Buying a car that involves tens of thousands of dollars is generally not an easy experience. When one going to Dealer, hopes are that you getting more educated so that a better decision can be made. But experience with Planet Honda was bitter. In fact, someone already made me aware of this, but I just ignored that. The salespeople (at least the one I dealt with), the only agenda was - "tell the price you want, if that can be done we will talk further but do not want to talk anything else. I have no interest in understanding your situation, providing more details". Worse, before leaving, when asked to meet the sale rep whom we originally talked, was rejected. When asked to meet the manager, it started becoming rude. Finally met the "manager", which we believe (no way to confirm) was just a friend with same intentions.

This is my second car from Planet Honda. Steve went above and beyond trying to accommodate my crazy kids (the cafe and kids room helped with that!) They have so many cars there. All of our financing options were thoroughly explained since we went there undecided as to whether we were buying or leasing. The finance guy was helpful with the bank paperwork. He was patient and helpful with my annoying question after question. We drove home that day with a beautiful new Odyssey with all the bells and whistles my kids love. They also have someone to help explain all of the new options and tech features the cars have that are confusing and this made it so easy! I highly recommend Steve and the team at Planet.

Every bad cliche for car dealership at one place. I know it's buyer beware but these guys are experts in exploiting any and every loophole... The whole ordeal took 7 HOURS! They will wear you down. And furthermore, after a week of driving around in my new car waiting for my registration and license plates, I received a call from sales manager (Danny **) stating that he will not release the tags and reg. unless I came up with the second key fob for the car I traded in. I have since taken it up with the NY/NJ DMVs to no avail. Please go elsewhere.

Anthony and Chibo were not transparent with their sales transactions when my wife and I bought our car. They are both very unprofessional!!! WE ARE NEVER GOING BACK TO THIS DEALERSHIP AGAIN. KEEP YOUR EYES OPEN IN ALL TRANSACTIONS ELSE YOU WILL GET SCAMMED.

I just would like to inform you that I actually did go to the dealership yesterday and unfortunately I had the worst experience ever buying a car. I dealt with the most disrespectful salesperson. His name is Eddie **, I hope that you let the owner know this because he is bad for business, if a customer asks you for a quote I would assume the least he could have done is get me one, even if he knows I am shopping around. But he actually refused once he heard I was shopping around, even though I assured him I am willing to make a deal if it made sense.

Carlos **, a worker at Planet Honda helped me buy my car. He was extremely nice and kind, giving me all kinds of information and things I needed to know. He was very patient and answered all my questions. My rating is a 10/10!

Carlos is great! I leased a car with him 3 years ago. He is very professional, helpful and mindful to my financial situation. I recently met with him again to go over options for a new lease. He listened to my concerns about getting into a new lease and went over all possibilities regarding leasing, purchasing my current lease, or financing a new vehicle. Carlos takes the hassle out of shopping for a car and makes the experience a fun, worry free one. He doesn’t make you feel pressured into buying anything while yet still being focused on the sale. I love my 2018 new car!

I wanted to lease car and went to their showroom. Sales person did not show any interest. Surprisingly, they did not even met the price as per their deal mentioned on their website and came up with a huge number which was not even realistic after all calculations. After few months, I saw new deal on website and called them to find out more before I go there and spend/waste my hours for nothing. They did not even respond well and very rude over the phone to give any details. Well, be careful while dealing with this facility.

Leased a vehicle three years ago here. Was pressed for time and needed a specific vehicle or I would have walked out during that deal. High pressure for a lease/sale and when all was done, during the financial paperwork a significant amount of screening tactic pressure to buy the warranties. Said clearly we were not interested but kept at the pitch for several rounds, each increasing in the scare/threat. Fast-forward to now, looking to return the vehicle at the end of lease. We wanted to downsize for size of vehicle (no car seats anymore) and cost. They insisted they could make something work at or below what we are paying now. Explained the poor experience we had last time - they insisted all new staff, including the manager. Well, walk in and the same manager is sitting at his desk and again with the tactics.

Went to purchase a new 2017 Honda HRV on September 20. The vehicle we wanted was at another dealer so they went to get it. Fours later, they called and said they had the vehicle. When we arrived at the dealer, I noticed the new vehicle sticker missing. The manufactured date was December, 2016. When we went to the paperwork, the mileage was 590. They attempted to sell a used car as new. They ran our credit anyway, so we took a hard hit. We asked to retract it and they would not do it.

Walk in to purchase a new car and was greeted with the utmost salesmanship from our sale man Carlos. Crisp senior sales consultant with excellent knowledge in getting us the best deal and saving us a lot of money. He worked with us with excellence and helping us to make the deal with wanted to get done. Thumbs up to him. He was and is a great asset to Planet Honda dealership in his full helpfulness in all fields. Thank you for all you have to help us.

Upon arriving to Planet Honda, who we have worked with for the past 3 years, we walked in needing a brand new car. My parents and I were recommended to go to the Sales Representative Carlos **. Although he was busy with another family he told us he would be right with us which he was. After talking to us and hearing us out on our situation he proceeded to ask what kind of car we wanted and my mom said she wanted a white CR-V that she viewed outside and he said he would do everything in his power to get us this car or something better.

As an accommodation the director of the Planet Honda service department, Kelvin, said he would as gesture of good will sell a replacement tire at dealer cost. While waiting I checked the web for pricing and found the very same tire at a price lower than quote "dealer cost". There is no way that dealer cost should be higher than a retailer. If, you are an honest dealer, you do not tell a customer you are offering them an accommodation when you are not.

My salesman Carlos ** really helped me out with purchasing my new 2017 Honda Civic Hatchback Sport. He let me take my time and led me to the best choice I have ever made in purchasing a vehicle. Thank you Planet Honda but most of all Carlos **!!

If you are going to Planet Honda in Union please stay away from team Francis ** and Sue **. This team are very aggressive to robbing your pocket. I lost over 10k make deal with this team. I NEVER WILL BE BACK TO PLANET HONDA in Union NJ.

Customer service and business setup was perfect and well organized. Friendly family people who will go out of the way to make sure you are happy with what you want and make sure you're driving home happy with an new ride. THEY ARE THE BEST!!!!

I just bought a 2016 Honda CRV from Ed ** at Planet Honda in Union, NJ. Ed was very knowledgeable, professional, and helpful. I got a great price on my trade-in and new car purchase. I would definitely return to Planet Honda when looking for another car. Great dealership. Great prices. Ed made my car-buying experience very easy and stress-free. Thanks Ed and Planet Honda!

Had a great experience at Planet Honda!! Great customer service! By far the best and most friendliest car dealership I have stepped in! Thank you to all the Planet Honda staff, and to Carlos for all his help and exceptional customer service!

I found everyone at the dealership to be polite and pleasant to deal with. The salesperson, Anthony **, was very polite and accommodating. A salesperson in training, Roy, was also very polite and helpful. We had a quote from another dealer and Planet Honda was able to match it, with more features as well. Very satisfied with the experience.

My wife recently not only wanted to purchase a new vehicle but also wanted to improve her credit score, so we decided to buy a 2016 Honda CRV. We live in Rahway, New Jersey and hence shopped all the Honda dealerships within 25 miles of our location. We visited a couple of the dealerships and rest we interacted via phone and internet. The one place that stood out right from the start was Planet Honda because they were not afraid to quote me a price on the phone, compared to another dealership on Route 22 who kept on insisting they would beat their competitors pricing but refused to quote their own. The sales agent/manager (Mr. Kaleem **) who dealt with us was on point and did not waste my time on games and frivolous things. He was very friendly but direct and answered all my questions and addressed all my concerns.

My salesman Carlos ** was great. He got me the car I wanted with all the amenities and more. From picking out the color to the interior features. Carlos helped throughout the whole process.

I purchased a 2013 Honda Accord Coupe and I was extremely pleased with the service... I called just about pricing and spoke with Khalida who was very helpful and upfront about the options available. She placed me with the used sales department that turned into me leaving the same day with a new car. I had to put little money down with very affordable monthly payments. I would absolutely refer a friend or two to Planet for their next car purchase.

I was referred to Planet Honda by the VIP manager Kathy to purchase a vehicle after my Ford started giving up on me. This is Honestly one of my best experiences I've had at a car dealership after being with Ford for over 20 years and purchasing a vehicle from Toyota. Not only was she extremely knowledgeable but my salesperson Stephen ** and the general sales manager Eddie ** was also. Everything was seamless and I was in and out within 3 hours on a busy Saturday afternoon. I would definitely recommend anyone that I know to purchase a vehicle from there. I am the proud owner of a 2016 CR-V SE.