Planet Honda Reviews

Andrea called and texted but did not provide a direct written breakdown. Jasmine apologized and said she forwarded my information and would remind someone to respond. Frankie was supposed to answer things “up front” and never followed through. Eventually Ed stepped in, not to fix the process, but to criticize my tone after the dealership had already mishandled this every step of the way. When they finally did send anything useful, it was still not the actual itemized buyer’s order I had been asking for. After all that time, they eventually texted a flat $41,000 out-the-door number, but still refused to provide the actual worksheet or buyer’s order showing the VIN and line-by-line breakdown before requiring me to come in. In other words: after nearly two months, they still would not fully put the deal on paper the way I had requested from the start.

The most frustrating part is that my wife already has a lease through this dealership, so this should have been one of the easiest situations for them to handle professionally. Instead, it became a mess of repeated follow-ups, no accountability, and management trying to shift the focus away from the dealership’s own failures. The issue was never that I asked for something unreasonable. The issue was that Planet Honda repeatedly failed to handle a basic written pricing request in a clear, professional, and accountable way. If you are shopping here, get everything in writing early, and do not confuse polite wording with actual professionalism.

During these 20 days I brought Honda Corporate into the situation. With their help & guidance to the tech they still could not fix the problem. NHTSA has extended the warranty for this issue to 10 years and I was not the first to request a fix. COMMUNICATIONS: Follow up calls to service were difficult at best. The service writers were nice but nothing fixed the problem. Over the 20 days in service I requested a loner car each time non were available to me. I brought the Assistant Service Manager into the situation after many phone request throughout the 20 days and after never hearing back until I picked up the vehicle. At that time he only honored my 15% coupon and no further cost adjustments. NEXT STEP: Follow up with NHTSA (I retired from NHTSA after 32 years service), Find another Honda Dealer who can fix their own vehicle make.

Fast forward to last week, when I decided to buy out my lease. I knew going in that I was going to have a hard time because dealerships don’t like when you buy out a lease. I came prepared: I did my research and got pre-approved for an auto loan from a bank to buy out the car. Prior to going in, I called the leasing company and asked for the total buyout amount, and they told me it was $21k. Keep that in mind. When we got to the dealership, we were thrown from salesman to salesman, and everyone was rude the minute we stated that we weren’t interested in buying or leasing a new car. I understand that you work off commission, but it’s common decency to treat all customers with basic respect.

After we met the main salesman, Jermaine (or something like that), he took us to his office and immediately started gaslighting us into thinking that buying out the lease wasn’t an option. He talked down to me and my sister and laughed at us when we asked questions—extremely condescending. He came back with almost $3k in extra fees that he couldn’t explain. He also lied about whether those fees were required.

We asked for an itemized breakdown of all the fees, and it literally stated that half of them were optional. When we pointed that out, he visibly got upset and pretended to go talk to his manager. At this point, I was enraged by the unprofessionalism. He came back and claimed that the only reason the fees were marked “optional” was because the dealership had the option to sell us the car with those fees—which makes no sense.

I also want to point out that we were kept waiting for hours throughout this entire process. We were there for a total of 8 hours, by the way. Eventually, we asked to speak with the manager. When the manager came in, he confirmed that the fees were optional, and we basically had to haggle to get some of them removed. I still ended up paying half of those fees, which was honestly ridiculous.

Then, when it was time to pay, the original salesman tried to charge me the original price, thinking I wouldn’t notice. I have never been so shocked by the lack of integrity from a company in my life. The moment they realized we weren’t falling for their games, they treated us like trash. They tried to overwhelm us with numbers and paperwork to intimidate us. I’m literally an accountant.

At one point, he gave me a packet to sign, and at least two of the documents included additional optional fees that he assumed I would sign without reading. Once again, he became visibly upset when I called him out. These people have no morals and think the general public is stupid. DO NOT waste your time here. Go somewhere else if you can, and don’t make the same mistake I did.