O'Reilly Auto Parts Reviews

All of them - Rob, Josie and especially Alex helped me find the right part for my vehicle. It took a while, but they remained positive and kept at it until we found it! I wish I had this kind of service everywhere I went!

My 77-year-old mother went into the Orangeburg OReillys to purchase a lawn mower battery. She asked the cashier to get the battery from the floorboard of her car for her. She told her that it was too heavy for her to pick up. The cashier refused. My mother went to pick it up. She cut her hand on the edge of the battery case and was profusely bleeding. She also hurt her back. My mother was so upset. I had to go and get her as well as retrieve the battery. I refuse to do business with this company. There were 10 employees in the building when I went in the store. (A few were dismantling a counter.) There is no excuse for laziness and lack of consideration for the elderly. This is disrespectful and doesn’t reflect well on the company.

I got my Hyundai Azera back on Monday afternoon. Did a Quick Look at the repairs, look good. Paint on the other hand on the bumper does not match the rest of the car. Seems darker and not as glistening as the rest of the car. Had a chance to take a good look at what was done the next day and was not pleased at all! First issue was the door pillars, they were covered in something and were scuffed up. I buffed them and used some fine polish on them and it didn’t bring them back to the scratch-less shiny condition when taken to O’Rielly body shop. They were shinny black when I took it in for the repairs now they are dull and I couldn’t get whatever they used on the car off. Buying a new set of covers to cover them up. The dealership should cover this cost! The Windows had the same stuff on them as well. I managed to get them all cleaned up.

Poor quality. I had to take the alternator and go back to get another.. My car had to be towed twice due to a faulty battery. This inconvenience me finance and mentally.. I would never recommend to anyone..

Farmerville, LA store. Rude, terrible service. Both staff members were cursing their customers behind their backs for asking them to put wiper blades on. After that, we chose to go somewhere else to buy wiper blades.

Unfortunately, I have lost my faith in O'Reilly Auto Parts. I placed an order online about 8 days ago, and it was guaranteed to be delivered by August 30th. I received half of my order. When I called in and spoke with customer support, they said that my order had been delivered, and they would open a claim. This wouldn't be a big deal if I wasn't moving out of state soon, and had an appointment to get my brakes done before I moved. The missing items were Brembo brake rotors, and a caliper guide pin boot kit. Now, I had to put out an additional $300 that I couldn't afford to spend, due to half of my order missing. Yes, I may get refunded for the parts in 10 business days, but having to go through the hassle and scramble to find new parts and the funds for said parts has left a really bitter taste toward the company.

Just go somewhere else, the locations everywhere have no customer service, they provide the wrong information and when you try to get help or inform them over the phone through customer service they're just as bad, this whole company is trash. Went to get low beam lights, employee was basically laying over the counter watching TV on his phone and acted like I was a bother just walking in and then didn't even do his job correctly. Gave me the wrong part. So I'm down 60 dollars BECAUSE of course I had to open the package to put the lights in my car only to find out it's the wrong part.

8/24/2024 - Called the Main St (Cabot, AR) store today from across the highway at the Chic Fil A restaurant where the batteries of myself and another person had died at the same time. I asked them if they could come over and jump our pickups. They said they would see if they could. Twenty minutes later, I ran across the highway (bad knee and all) and asked about the call. There were no less than four guys in view standing around doing nothing, and they all looked at one another like they had no idea what I was talking about. Finally, one of the guys acknowledged they took the call and told me they 'technically' couldn't come over and jump our vehicles. So, instead of calling me back, they sat there and did nothing nothing while my daughter and I sat in the heat for twenty minutes. I and the other fellow took our business next door to Autozone, and I probably will keep it there... because they were helpful.

Like many of us I bounce between O'Reilly's and Autozone often. This was a small request however after this I believe I will stick to Autozone. I went in to get a brake part. Their computer said they had. 3 employees and a manager each had to take a turn at looking in the exact same spot as the person before them. Not sure if that dedication or waste of employee time however I don't pay there wages. So I asked if I could get the one that was 3 dollars more since their computer had said they had it, as well as online. Which was why I came to a place so far from my home to get the part I wanted.

The staff at O'Reilly's is great, very helpful. This review is in regards to just the website. The website is in need of being more user friendly. It took me over an hour to find what I needed at the store near me. So for wasting my time if I could give you a rating below a one star it would be a negative two star.

I was given a hub for a 4x4 colorado. I told them 2 wheel drive. The hub fell apart. Almost destroyed the front end. Had to tow my vehicle to a garage. Was told it was the wrong hub by a licenced machanic . When I went to take wrong one back pieces and all. Two days later. I was treated like it was my fault. I even offered to show the garage receipt. Did get refund. Just will never buy from them again.

The short, pudgy front desk guy wearing a hat at the Grand Forks ND store on South Washington Street should be fired. On his phone, didn't offer to ask what I was looking for. When I did asked him a question he looked annoyed I'd bothered him. He was annoyed when I asked him to show me where the OBD2 Scanners were located. He showed me a store sign that showed all the models of scanners and then left. I saw no sign of the actual scanners on the shelf. I came close to flipping him the bird for his terrible customer service but thought better of it and left the store. Treat your customers like crap and you lose my business. Ultimately, it's a poor reflection of the store manager. It's not rocket since, managers: Treat your customers with respect or you will lose customers. Consider me done with this store.

The store in Owatonna, MN didn't give me a part yesterday. I had a large order, went to the store today at 9:30 am, they weren't there. What kind of service is that. I will probably go to other stores to get my part now on

Picked up front brake pads on 5/26/24. Finally was able to get car up, tired off and find out I was given the wrong size brakes by Freddie at the 3400 W Lincoln store. Guess what, Freddie was there today, when I had to leave my garage open as the car was on stands half in and out of the garage with tires off. All Freddy could say was, "Well I charged you right, but grabbed the wrong box." Thanks Freddie. I asked if they give any kind of a discount like 5 or 10 % off for this inconvenience and their mistake. He said no. Once again, Thanks Freddy. Maybe he should verify the item he picks matches the item on the screen before he hands it out as he did when I showed up for the correct item, that would be a nice thing that Freddy could easily do at first purchase, not at return. Any comments back are welcome at **.

I had a terrible experience at O'Reilly Auto Parts at 15303 SE 37th St, Bellevue, WA 98006 that I feel compelled to share. I went in to purchase a new battery for my car and was "helped" by two knuckleheads who assured me they were giving me the correct battery. Unfortunately, their incompetence led to a disaster. Not only did they sell me the wrong battery, but installing it caused significant damage to my vehicle, amounting to $1200 in repair costs. The car essentially blew every fuse when It was installed, leaving me facing an enormous repair bill. When I returned to the store to explain the situation, the staff were unhelpful and dismissive.

I purchased a part for my car that has a lifetime warranty. The part went bad and while at O’Reilly, they suggested I replace it with a different manufacturer part, so I did. I brought back the old part for a refund, they agreed and tried to refund it to my debit card. My debit card was fraudulently used after the original purchase and the bank issued a new card, so refunding to my debit card wouldn’t work. I asked if they could just give me the cash since there was no issue with refunding it to my debit card (which is different now) but couldn’t be done due to have a new card, I was told no and that all I could get is a store credit. I’ve spent thousands of dollars on 4 different cars for my family over the years and they stiff me on $102??? Horrible customer service!

I have entrusted O’Reilly's with my business and their interactions with my customers and repeatedly receiving wrong parts for six years. I have closed my business account with them and will never return.

I have bought new alternator with two new batteries for my 250 Ford diesel. 2 months went by. Battery light come on. Take to O'Reilly's. Find out batteries had bad cells. Now 3 months happens again. While traveling at night on way home 5 hr drive and same issue. Stranded truck. Won't start. O'Reilly's not open. Do not trust their batteries.

We have 5 auto parts stores in our little town of Brookings Oregon, all of the well known stores/brands. I will always go out of my way to visit our O’Reilly Auto Store. The service is always friendly and helpful, as well as knowledgeable. And they have a pretty good selection of items in stock.

We stopped at store 3224, 415 East North in Rapid City SD, it was a Sunday so we were very thankful they were open and with great hours, and not only was Clint and Albert amazing to deal with they went above and beyond for us. Without their help we would have been stuck, we needed new ball joints and barring they had everything in stock and what they didn’t have in terms of tools they went to the other location to get for us. They really saved our trip and we would definitely come back to that location and encourage others to visit them as well if they are in the area!

Ordered part for next day delivery and they did not honor it. Would not cancel when asked because they had not shipped order yet!! Stated on website delivery date of 8/23 and as of now order status is still just label created. Do not trust their website and do not order from them! Crooks.

To those who would consider purchasing Laclede Chain’s tire chains, My wife purchased a brand-new set of Laclede tire chains from O'Reilly Auto Parts for a brand-new 2020 Ford Explorer. We took a trip to Mammoth Mountain in California in December 2022. On the trip we were required to install and drive on the tire chains. En route to Mammoth one of the tire chains broke and chewed up the felt fender well on our new SUV. Additionally, the remaining tire chain links broke loose and tore up the remaining fender wells.

Leo has helped me purchase the right parts at a very competitive price. I think he knows more and cares more than most in the field. I appreciate his passion and plan on seeing him for my vehicle needs from now on.

I went to O'Reilly's in Bellingham to buy jumper cables to start my truck. I used the cables properly, and upon first use, they began to smoke and melt. I took them back to O'Reilly's and they refused to replace them. I was taken aback that they would sell faulty equipment and then refuse to replace the equipment. They claimed they wouldn't replace equipment that had electricity running through it. Well, duh - what are jumper cables for except for that? Won't be shopping there again. VERY BAD EXPERIENCE.

I place an order online on May 26th. They promise the kit to on May 27th to pick up at the store in North Lauderdale Fl 33068. I called the store on May 27th. He Told me is not in the store; I requested the cancellation, He said, "You can't. You have to wait until the order arrives." On May 27th I went to the store; the part was there but opened and missing parts. Cancel the order.. Lost of time and gas...

This location is one of the worse in DeSoto county. The staff there have taken this location down and are rude to the customers. They are not attentive or customer oriented. In fact it is as if they are being interrupted doing nothing and are irritated when customers are in the store.

Bought some rotors and brake pads thru O'Reilly online. Did not just send for the wrong year, but wrong manufacturer altogether. Went to return at local store and was hassled. Will not be doing business with O'Reilly again. There is an AutoZone across the street.

I went into a O'Reilly's store to buy a headlamp bulb for my vehicle. I was looking at the bulbs and an employee wanted to help me, so I said, ok. I had pulled a package and was looking at it, when the employee pulled a double package off and said for a few bucks more you can get 2. So, I agreed to get the double pack for the price it was showing on the shelf (it was the last one). When he rang it up and tried to charge me double, I said, "No, that's not what was marked." So, he got the manager who said they would not sell it to me at what it was marked on the shelf after the employee talked me into buying it.

I walked in, grabbed what I needed off the shelf and when I approached the counter the guy was either high or half asleep. He was rude and rushing me when I looked for change. My neighbors already warned me that O'Reilly Auto Parts Olive Branch is the worse location and to go up the road to Napa Auto Parts for better service. I should have listened. I won't be going back. That's for sure.

You're on your own at the Olive Branch location, they are there to mill around for a paycheck and not to service the customer. Simple courtesy as a rep for your business goes a long way. There is no positive customer service here at all.