O'Reilly Auto Parts Reviews

I had the pleasure of dealing with Sergio at the Paramount, Ca store, yesterday 12/02/25. He immediately looked up the part I needed and found it in stock. Went out of his way to carry the very large right axle box to the front of the store… just to show it to me. Unfortunately I had to wait to get a refund from AutoZone who was not able to get my part which I had paid for. So when I went back to O'reilly’s I bought it and Sergio once again helped me. And he even carried it to my car. Sergio is very knowledgeable, courteous and professional. I am looking forward to doing all my auto parts and accessories shopping at this store, from here on out.

I give 2 stars because I'm assuming this was an honest error. Due to recommendation from an oil change place, I was advised to get my battery tested prior to a long road trip for the holidays. I got my battery tested & he said, "it looks great." Car started in the morning, me, my man & my cat headed on our 4 hr road trip. We made it without incident. Car did not start in the morning. Took it to an O'Reilly in Chippewa Falls, they said my battery was dead. I'm very unhappy because I took the measures to be safe prior to a long road trip, in bad weather & now feel I can't trust getting my car tested at O'Reilly.

Unless you are broke down on the side of a highway and need the part now. I would highly recommend not buying your parts from them. I needed a headlight bulb for my 2020 challenger. $139.00! Amazon $35.00! Same part, same manufacturer.

Purchased a Power Torque 12 volt air compressor from them then when the fuse blew out I went to get a new fuse and couldn't find one locally. Called O'Reilly's general help number and told them. They looked it up and said the fuse would be in Orville store next day. Went to pick it up and was wrong fuse and they don't even carry the fuse and didn't offer to order one for me. Just said. "Basically you're on your own you can get one from Amazon." So in this whole shabacal I spent hours of my time and drove 40 miles to get what was supposed to be the right fuse which wasn't. Called the general help again and they said the same thing. "You're on your own. Get it somewhere else." No help from them whatsoever. Won't be shopping here again and I don't recommend anyone buys their O'Reilly's exclusive air compressor without making sure you can get a fuse to run it. Bad service!

Went into O'Reilly East 24 Hwy Independence. I was the only customer. Announced to the customer service rep I needed help finding fuses for a 2011 Acadia Denali. He pointed out where the fuses were. I reiterated I needed help because I found out not all fuses were the same. He acted irritated like he had a slew of customers and I repeat I was the only one. He finally after I said, "So I will go take a picture of the fuses in my fuse compartment" since he was not helping to hopefully identify what I needed. I finally picked the 25 amp fuse and the 40 amp fuse and an amp puller. And approached the register.

They were super helpful and replaced my dead car battery even though it was close to closing time and a little rainy out. We had tried autozone right before that but they refused to help. Super grateful to Oreilly.

The customer rep is excellent. I can always count on her for everything. She has time for her customer and spent time going through stuff for you to understand, the same time she can take you around the shop to make sure you get the right part

I went into Madison location yesterday and I wasn't very pleased at all. This guy kept pulling the racist card. Being very very rude with me. I'm a lady in my 50's. I have never been treated or talked to like in my life.

Just away, DJ welcomed me into the store and help me to the store. He was just so helpful with my headlights. The suggestion of my spark plugs and even informed me that my brakes was less than halfway of the lifespan and I should look into replacing them

Your superstar battery terminals are junk. They will not tight down on your superstar batteries. Two different size posts is dumb where you have to modify the terminals to fit the battery post. If you were stuck on the side of the road, you'd be f*****

Went to Oreilly's in Morton Illinois and paid 800 dollars for two control arms and two cv axles for a 2012 Mazda 3 i. One axle looked ok, still wrapped in plastic, other was just thrown in box, already used, nicked up after someone pulled from vehicle and cv boot was ripped. One of the control arms had a rip in boot as well. Taking back tomorrow. The old parts on car seem better quality than this junk and they have over 200 thousand miles on them. Jeez do better oreillys. You charge out the ass for these parts and they are not worth putting these parts on..

Kerri ** was an exceptional customer service representative at this location. As a woman, I greatly appreciate having a female representative at an auto parts store to provide guidance when needed. Thank you, Kerri, for your exceptional management and personal qualities. Your services have undoubtedly secured my business for my future car needs.

Subject: Formal Complaint – Incident at O’Reilly Auto Parts Store #5327 (Beville Rd) on September 15, 2025. Dear O’Reilly Auto Parts Customer Service, I am writing to file a formal complaint regarding an alarming and unacceptable incident at your Beville Road location (Store #5327) on Sunday, September 15, 2025. This matter endangered my father—a 100% disabled Navy veteran with terminal prostate cancer—and caused significant stress and hardship for our family. I request immediate investigation and corrective action.

On September 9, 2025 at approximately 5:00 p.m. Jonathan assisted me with a battery purchase. Jonathan was efficient and respectable. Jonathan gave me the kind of service and attention one hopes to find at a neighborhood store. Whoever hired Jonathan made a good decision.

Horrible company. I have had a business account for at least 15 years there. I went in to purchase 12’ of vacuum line. After they cut the 3 pieces they charged me 42.00!!!! I asked, "Is that with a business discount?" They said, "No. You’re just a retail customer." I could have purchased the hose of better quality from NAPA or AutoZone for retail 27.00, wholesale near 20.00. I'll never go back to one of their stores knowing they rip me or my customers off being 50% higher in price. Gougers !!!!

Caden at East Colonial O’Reilley was very helpful and found all that I needed. What a great kid! Thank you Caden. I was looking to rent a kit and he found exactly what I was looking for! Also some lug nuts and that too he found without a problem. Thank you again Caden!

I had a great experience with Brian at the Air Depot location. Even with a broken wrist, he tested our old battery, replaced it, and installed a new one quickly and efficiently. He was professional, friendly, and went above and beyond to make sure everything was done right. Really appreciated his positive attitude and excellent service!

Connor and Matt went above and beyond to make my experience as hassle free, convenient, and stress free when I was searching for the right parts for a client. They had the parts in stock, made sure to have them ready on arrival, and provided an amazing price up front. These guys at the 1256 Versailles Road, Lexington, KY 40508 location care about the customer and love what they do, which is hard to find in today’s world. Appreciate them and I will continue to be loyal to O’Reilly’s because of these fine gentlemen! Thank you so much for what you do!

In late February 2025, I purchased a Murray brand new water pump from O'Reilly Auto Parts. On April 19th that brand new water pump started leaking from the weep hole, basically from this day forward it's been one pump after another. So on April 20th it was a Sunday. I drove to their store here in Oakland Park Florida, I took the bad water pump off and brought it into the store thinking this should be an easy fix. In the store the replacement brand new Murray water pump in the box was defective. The impeller blades were digging into the housing right out of the box. Yep wow that's crazy. So they didn't have another Murray so they gave me another brand that they had in stock. I thought great. I go outside and I installed the new water pump and added antifreeze and the pump instantly started leaking. After realizing it wasn't anything that I did wrong. I pulled this water pump off and inspected it myself.

I needed some fuel line. So stop in O'Reilly to get it. I got 3 feet of line. It was all he had on the roll, he never cut any of it. It was $37 for that, so I got it anyways. I needed it on my farm. The guy never say it non-returnable. So I'm thinking if I don't need it I'll take it back. I get to my farm and find some I already had. The next day I take it back, and they say it non-returnable. For one think fuel has never cost this much , and being that I paid that much for it is even worst. I think he should have told me this. But you were get my business, NOW YOU AREN'T! I DON'T DO BUSINESS WITH BS!

Customer service a thing of the past… NOT at O’ Reilly’s in Fuquay. Hector was professional, helpful and kind. I needed oil for my truck and had no idea how or what to buy. He educated me on my options and made sure I drove away with the right oil in my truck. Great experience.

Went to the O'Reilly at 285 East Ovilla Road in Red Oak, Texas to get my battery checked. Turned out the battery was dead. Fortunately, ** was able to bring up my purchase and discover my battery still had some warranty left and they had a new one in stock and were able to change it out in a matter of minutes and I was on my way. Thanks to ** and his crew at O'Reilly's in Red Oak who saved the day with excellent customer service and got me in and out quickly.

**, at store 3434, at 1019 E. Michigan Ave. in Ypsilanti, Michigan, was amazing. Great customer service with in-depth knowledge very helpful. Now I know where I’ll always be going to get all my car stuff. Y’all gotta come out here and give ** a Holla. He will do everything you can to get you what you need.

Bought a starter at the St. Paul location and it was pretty big bucks, almost $150 for a rebuilt starter but we had to fix our vehicle. We were never told this was a rebuilt starter and after I put it in, the starter failed 3 days later. Put in a new GM AC Delco starter and the truck is fixed. Went back for a refund and the crap I got was unbelievable. I am a retired GM master tech so I have tested, installed and fixed many a starter. O'Reilly's used to be about the best place to buy parts from, now it's the WORST. Last time I have to wait at their local warehouse 1 1/2 hours for a $5 gasket, while 8 employees were sitting out on the bench. Lady came out to tell us they were short-handed, should have learned after that incident not to go back, will not happen again, I'm done with O'Reilly's.

I have been going to my O'Reilly auto part store for about 10 years. Before that, I shopped at a different O'Reilly, in another town. My point being, I have been a customer there for a long time. Today, when I went to go get rotors and pads, I asked the kid behind the counter about the deal that I saw online. The deal was, if you get a set of rotors, they would throw in the brakes for free. I was told that it was only online and they will not honor that promotion in the store. I thanked the kid for his help and I asked him to tell his manager that I will no longer be shopping there. Everyone there has been helpful, but I am not playing these games with companies anymore. I will buy my products online if I have to. Too bad too. I liked going there.

I want to thank the employees at the store at 4500 Broadway in North Little Rock Arkansas. Our van broke down in their parking lot Monday, July 7th. They let my wife who is a wheelchair come inside the store so she wouldn't have to be out in the heat. The employees were very kind and compassionate to our problems. Fortunately, a kind gentleman who was there was able to replace my water pump and get us going. Just wanted to let management know these employees were a blessing to us as well as the man who helped us. Blessing to all. The store had all the parts we needed.

I just want to say Sean was so helpful, professional, kind and knowledgeable about what he was doing. I’ve never been an O’Reilly's customer but because of Sean the manager @ the Baldwin store in Pontiac Michigan.

Just a turn signal bulb for my motorcycle I commute on to work. All I had was the metal piece that connects inside the lens. Junior was at the desk and he did not have much to work with as the bulb was broken when I took it out. He got the bike's info, looked it up and yes he had a pair of bulbs perfect fit and that give me a spare. So you riders out there stay safe, keep your lights, turn signals and brake lights working. Thanks Junior at Brooklyn Center O'Reilly's for great service with a smile! I would recommend this store and Junior anytime.

it upon himself to correct the error without incident. This employee is a great asset to this company and should be credited for his actions.

Horrible customer service. When you order a part online you will assume it is in stock. If it’s not you will not know until you arrive to pick it up and it’s not there. Then you’ll have to call and call for weeks to get a refund.