O'Reilly Auto Parts Reviews

The staff at the O'Reilly in Hickory Hills, Il is outstanding, their knowledge, patience, their help, I've been going there for yrs. and it's the only one I'd ever go to. The staff really knows what they're doing and they go out of their way to help you.

Horrible customer service; Cottage Grove, Oregon. Parts ordered sit on shelf forever, won't call you when parts arrive. Employees will ignore you, their personal calls, issues or conversations comes first. Hold purgatory when you call 1-800 number with an issue. Taking business to a competitor.

Jackson MI. Michigan Ave store. 2 people behind the counter. 1 on the phone. Clearly wasn't a business related call. Other had his thumb in his butt. After minutes of waiting to spend $500 in parts I went to AutoZone for the win.

I was at The OReilly on Lincolnway South Bend where I met JOSH. He was very Professional & went out his way to help me. I love & appreciate Associates Like him. He was A GREAT Spirit to have on this Cold Burrrtr Morning. I will recommend Anyone to this location.

They did not replace a lifetime warranty product. They also refuse to email you a receipt like literally everywhere else. Shady business practice and customer service isn't great. Wasted my time and money.

I called 911 West Main St., Salem, VA to ask about windshield wipers. I spoke with ** who was more than willing to talk about the different types available for the make and model of my car - as well as the pros and cons. He also discussed prices. When I arrived at the store, he even helped me put them on! I later found out, ** was the manager. Great service! I’ll be back.

Horrible service. They talk down to you and they don't know what's going. I called. Ordered parts and they said they would be there. Went in 10 months later. Was told they never heard of that and didn't talk to no one. Wish I could give negative stars.

Started off with us going into O'Reillys store #5719 to purchase parts needed for repair of my son's car, mechanic sent list over to O'Reillys they had parts ready to deliver. We paid with our personal debit card. O'Reillys employee originally did not want to give us a receipt, but reluctantly did after protest. Weeks later we pick up the car from mechanic it runs ok. Then we surprisingly received a refund for the timing kit that was supposed to be installed, after making a few calls to mechanic and O'Reillys it turns out he did not install it and returned it to O'Reillys for partial credit and cash.

Drove up to the store at 9:45. The employee ran to the back. Got a picture of him. As to my understanding, the store is supposed to be open to 10 o'clock. I believe the employees are getting paid until 10 o'clock. Then the employee came back to ask me what I wanted. I asked him. What time do you close? He said 10? It's 950, why is the door locked? I responded. I took a photo of the employee who ran to the back when I drove up. That is not very good management. To close early and get paid for the full day. That must be nice for the employee but bad for the business owner. This is the manager fault for allowing the store to be closed early. I mean why have store hours if they're not even being followed. Now I understand why I don't shop here. Have a nice day. And God bless.... Thank you for your time.

The O’Reilly store in Meriden Ct is awesome. The check engine light came on I went to get it scanned, got the results in less than five minutes, the manager Marcos whom attended me, went beyond his duties to not only, help me scan my car as well as to assist me in finding a mechanic to do the job. My car has been serviced in matters of one week, so thank Mr Marcos the manager of Meriden O’Reilly

The battery was purchased in October 2024 and put me down five times. I took it back November. They installed but made up excuses not to correct problem. Called Corporate, no help. Took battery back today after calling Road Service for the fifth time. The Manager at Broad River Road who was not cooperative found the battery to be bad but refused to install a new one. The first install left cables loose. Very rude and uncooperative. The fellow acted unconcerned and told me to call Corporate again like they won't do anything. I recommend to all disabled Veterans and Veterans, people in my area, not to patronize this store. They cost me extra money and time I didn't need to spend and created a hardship for me.

Went to location off Spencer Dr just past Preston St. Nobody would even notice I was even there much less help. One listening to his music while stocking. Other came out, seen me then walked away. What happened to customer service.

Placed an online order for Permatex Ultra Black - motor oil resistant, store clerk pulled the wrong item - which I did not realize at the time. Cleaned gasket area and put the Permatex on and tightened all the bolts. Left it overnight and checked this morning and leaking oil - checked the tube and that is when I realized that it was not what I ordered or paid for. Contacted O Reilly 800 number for Customer Service and they did absolutely nothing - can't even give you a free tube because of their mistake much less your time, gas and now have to redo everything! Poor Customer Service - I will never go back there. I should have went to Advance Auto Parts I have never had a problem with any of my orders there!

All of them - Rob, Josie and especially Alex helped me find the right part for my vehicle. It took a while, but they remained positive and kept at it until we found it! I wish I had this kind of service everywhere I went!

I will and always recommend Fife Store to go to. The staffs are very Helpful, especially Jason who I can say even though he is the Manager, he open his heart to come out to the parking lot and check who need his helps. Keep up your Good heart, sir. God bless you. 5 star is not enough for appreciating you 100.

My 77-year-old mother went into the Orangeburg OReillys to purchase a lawn mower battery. She asked the cashier to get the battery from the floorboard of her car for her. She told her that it was too heavy for her to pick up. The cashier refused. My mother went to pick it up. She cut her hand on the edge of the battery case and was profusely bleeding. She also hurt her back. My mother was so upset. I had to go and get her as well as retrieve the battery. I refuse to do business with this company. There were 10 employees in the building when I went in the store. (A few were dismantling a counter.) There is no excuse for laziness and lack of consideration for the elderly. This is disrespectful and doesn’t reflect well on the company.

I got my Hyundai Azera back on Monday afternoon. Did a Quick Look at the repairs, look good. Paint on the other hand on the bumper does not match the rest of the car. Seems darker and not as glistening as the rest of the car. Had a chance to take a good look at what was done the next day and was not pleased at all! First issue was the door pillars, they were covered in something and were scuffed up. I buffed them and used some fine polish on them and it didn’t bring them back to the scratch-less shiny condition when taken to O’Rielly body shop. They were shinny black when I took it in for the repairs now they are dull and I couldn’t get whatever they used on the car off. Buying a new set of covers to cover them up. The dealership should cover this cost! The Windows had the same stuff on them as well. I managed to get them all cleaned up.

Poor quality. I had to take the alternator and go back to get another.. My car had to be towed twice due to a faulty battery. This inconvenience me finance and mentally.. I would never recommend to anyone..

Farmerville, LA store. Rude, terrible service. Both staff members were cursing their customers behind their backs for asking them to put wiper blades on. After that, we chose to go somewhere else to buy wiper blades.

Unfortunately, I have lost my faith in O'Reilly Auto Parts. I placed an order online about 8 days ago, and it was guaranteed to be delivered by August 30th. I received half of my order. When I called in and spoke with customer support, they said that my order had been delivered, and they would open a claim. This wouldn't be a big deal if I wasn't moving out of state soon, and had an appointment to get my brakes done before I moved. The missing items were Brembo brake rotors, and a caliper guide pin boot kit. Now, I had to put out an additional $300 that I couldn't afford to spend, due to half of my order missing. Yes, I may get refunded for the parts in 10 business days, but having to go through the hassle and scramble to find new parts and the funds for said parts has left a really bitter taste toward the company.

Just go somewhere else, the locations everywhere have no customer service, they provide the wrong information and when you try to get help or inform them over the phone through customer service they're just as bad, this whole company is trash. Went to get low beam lights, employee was basically laying over the counter watching TV on his phone and acted like I was a bother just walking in and then didn't even do his job correctly. Gave me the wrong part. So I'm down 60 dollars BECAUSE of course I had to open the package to put the lights in my car only to find out it's the wrong part.

8/24/2024 - Called the Main St (Cabot, AR) store today from across the highway at the Chic Fil A restaurant where the batteries of myself and another person had died at the same time. I asked them if they could come over and jump our pickups. They said they would see if they could. Twenty minutes later, I ran across the highway (bad knee and all) and asked about the call. There were no less than four guys in view standing around doing nothing, and they all looked at one another like they had no idea what I was talking about. Finally, one of the guys acknowledged they took the call and told me they 'technically' couldn't come over and jump our vehicles. So, instead of calling me back, they sat there and did nothing nothing while my daughter and I sat in the heat for twenty minutes. I and the other fellow took our business next door to Autozone, and I probably will keep it there... because they were helpful.

Like many of us I bounce between O'Reilly's and Autozone often. This was a small request however after this I believe I will stick to Autozone. I went in to get a brake part. Their computer said they had. 3 employees and a manager each had to take a turn at looking in the exact same spot as the person before them. Not sure if that dedication or waste of employee time however I don't pay there wages. So I asked if I could get the one that was 3 dollars more since their computer had said they had it, as well as online. Which was why I came to a place so far from my home to get the part I wanted.

The staff at O'Reilly's is great, very helpful. This review is in regards to just the website. The website is in need of being more user friendly. It took me over an hour to find what I needed at the store near me. So for wasting my time if I could give you a rating below a one star it would be a negative two star.

I was given a hub for a 4x4 colorado. I told them 2 wheel drive. The hub fell apart. Almost destroyed the front end. Had to tow my vehicle to a garage. Was told it was the wrong hub by a licenced machanic . When I went to take wrong one back pieces and all. Two days later. I was treated like it was my fault. I even offered to show the garage receipt. Did get refund. Just will never buy from them again.

The short, pudgy front desk guy wearing a hat at the Grand Forks ND store on South Washington Street should be fired. On his phone, didn't offer to ask what I was looking for. When I did asked him a question he looked annoyed I'd bothered him. He was annoyed when I asked him to show me where the OBD2 Scanners were located. He showed me a store sign that showed all the models of scanners and then left. I saw no sign of the actual scanners on the shelf. I came close to flipping him the bird for his terrible customer service but thought better of it and left the store. Treat your customers like crap and you lose my business. Ultimately, it's a poor reflection of the store manager. It's not rocket since, managers: Treat your customers with respect or you will lose customers. Consider me done with this store.

The store in Owatonna, MN didn't give me a part yesterday. I had a large order, went to the store today at 9:30 am, they weren't there. What kind of service is that. I will probably go to other stores to get my part now on

Picked up front brake pads on 5/26/24. Finally was able to get car up, tired off and find out I was given the wrong size brakes by Freddie at the 3400 W Lincoln store. Guess what, Freddie was there today, when I had to leave my garage open as the car was on stands half in and out of the garage with tires off. All Freddy could say was, "Well I charged you right, but grabbed the wrong box." Thanks Freddie. I asked if they give any kind of a discount like 5 or 10 % off for this inconvenience and their mistake. He said no. Once again, Thanks Freddy. Maybe he should verify the item he picks matches the item on the screen before he hands it out as he did when I showed up for the correct item, that would be a nice thing that Freddy could easily do at first purchase, not at return. Any comments back are welcome at **.

I had a terrible experience at O'Reilly Auto Parts at 15303 SE 37th St, Bellevue, WA 98006 that I feel compelled to share. I went in to purchase a new battery for my car and was "helped" by two knuckleheads who assured me they were giving me the correct battery. Unfortunately, their incompetence led to a disaster. Not only did they sell me the wrong battery, but installing it caused significant damage to my vehicle, amounting to $1200 in repair costs. The car essentially blew every fuse when It was installed, leaving me facing an enormous repair bill. When I returned to the store to explain the situation, the staff were unhelpful and dismissive.

I purchased a part for my car that has a lifetime warranty. The part went bad and while at O’Reilly, they suggested I replace it with a different manufacturer part, so I did. I brought back the old part for a refund, they agreed and tried to refund it to my debit card. My debit card was fraudulently used after the original purchase and the bank issued a new card, so refunding to my debit card wouldn’t work. I asked if they could just give me the cash since there was no issue with refunding it to my debit card (which is different now) but couldn’t be done due to have a new card, I was told no and that all I could get is a store credit. I’ve spent thousands of dollars on 4 different cars for my family over the years and they stiff me on $102??? Horrible customer service!