O'Reilly Auto Parts Reviews

I bought a set of wiper blades for my daughter's 2010 chevy Malibu online but in stock in store .I sent my daughter there to get the wiper blades, she ask a salesperson there if he could put them on, he reluctantly agreed to. Afterward I called my daughter and ask if she got the new Bosch wiper blades. She said yes but the passenger side of car blade was longer and beyond the windshield and ask her to return to store they were not the right size blabes. I call the store and talk to a guy name Steve and ask if he but the blades on he said he did not know, my daughter friend return the car to O'Reilly's Lapeer, MI. and ask a older salesperson to check the wiper blades, he did and said they were not the right blades and he put a new set on car that fit. My daughter friend overheard the young guy Steve told the older salesperson he put on the wrong wiper blades.

Albert was a great help, he saw I was going to change the battery in the parking lot, he put in the AGM platinum super start battery for me right outside the doors. He did it in under 5 minutes. Really great guy.

I called the O'Reilly in Wichita and the person had no idea what I was talking about!!! They hire people who has no clue about vehicles!!!! And they are overpriced. They will not honor the competition price. Over priced.

I should’ve known better as I am a local Scrapper. When I would periodically go into the Scrap Yard to deliver my metals I would see truckloads of brand new parts from O’Reilly's being dumped there. I have now put one in one together and come up with their parts are garbage. I have bought several parts from O’Reilly's and they have all failed - three relays, two pulleys turn, signal switch and several lightbulbs amongst other items I cannot remember right now. I do not recommend O’Reilly's to anyone.

Very pleased with the Madison IN store 2111. The Store manager is very knowledgeable and easy to work with. Never a bad experience at this location.The prices and having in stock here is awesome.Will keep coming back.

These guys are always happy, smiling and cheerful! They've been helpful to me each time I've been there. The bonus is what I needed turned out to be a lesser price than the other places I checked. It's just a nice place! With great help!

I had the pleasure of dealing with Sergio at the Paramount, Ca store, yesterday 12/02/25. He immediately looked up the part I needed and found it in stock. Went out of his way to carry the very large right axle box to the front of the store… just to show it to me. Unfortunately I had to wait to get a refund from AutoZone who was not able to get my part which I had paid for. So when I went back to O'reilly’s I bought it and Sergio once again helped me. And he even carried it to my car. Sergio is very knowledgeable, courteous and professional. I am looking forward to doing all my auto parts and accessories shopping at this store, from here on out.

I give 2 stars because I'm assuming this was an honest error. Due to recommendation from an oil change place, I was advised to get my battery tested prior to a long road trip for the holidays. I got my battery tested & he said, "it looks great." Car started in the morning, me, my man & my cat headed on our 4 hr road trip. We made it without incident. Car did not start in the morning. Took it to an O'Reilly in Chippewa Falls, they said my battery was dead. I'm very unhappy because I took the measures to be safe prior to a long road trip, in bad weather & now feel I can't trust getting my car tested at O'Reilly.

Unless you are broke down on the side of a highway and need the part now. I would highly recommend not buying your parts from them. I needed a headlight bulb for my 2020 challenger. $139.00! Amazon $35.00! Same part, same manufacturer.

Purchased a Power Torque 12 volt air compressor from them then when the fuse blew out I went to get a new fuse and couldn't find one locally. Called O'Reilly's general help number and told them. They looked it up and said the fuse would be in Orville store next day. Went to pick it up and was wrong fuse and they don't even carry the fuse and didn't offer to order one for me. Just said. "Basically you're on your own you can get one from Amazon." So in this whole shabacal I spent hours of my time and drove 40 miles to get what was supposed to be the right fuse which wasn't. Called the general help again and they said the same thing. "You're on your own. Get it somewhere else." No help from them whatsoever. Won't be shopping here again and I don't recommend anyone buys their O'Reilly's exclusive air compressor without making sure you can get a fuse to run it. Bad service!

Went into O'Reilly East 24 Hwy Independence. I was the only customer. Announced to the customer service rep I needed help finding fuses for a 2011 Acadia Denali. He pointed out where the fuses were. I reiterated I needed help because I found out not all fuses were the same. He acted irritated like he had a slew of customers and I repeat I was the only one. He finally after I said, "So I will go take a picture of the fuses in my fuse compartment" since he was not helping to hopefully identify what I needed. I finally picked the 25 amp fuse and the 40 amp fuse and an amp puller. And approached the register.

They were super helpful and replaced my dead car battery even though it was close to closing time and a little rainy out. We had tried autozone right before that but they refused to help. Super grateful to Oreilly.

I have used O'Reilly across the country, but never had so good an experience as my experience in Killeen, TX. I needed to buy a headlamp for a 2015 Chevy Equinox, and I asked a worker, John, if he could install it for me. He started figuring out how to do it, but found out halfway through that it would be a huge job. Store policy is that if it is too time-consuming, they have to ask you to take it elsewhere. As we were going inside to buy the parts I needed, the manager, Ace, said he could take a look and proceeded to do the entire VERY complicated process and changed out the light. Afterwards, they took the time to make sure everything was properly reattached. The entire time, they did not act like this was a burden, and were incredibly friendly. I will definitely be going back to this very clean, well-run store.

The customer rep is excellent. I can always count on her for everything. She has time for her customer and spent time going through stuff for you to understand, the same time she can take you around the shop to make sure you get the right part

I went into Madison location yesterday and I wasn't very pleased at all. This guy kept pulling the racist card. Being very very rude with me. I'm a lady in my 50's. I have never been treated or talked to like in my life.

Just away, DJ welcomed me into the store and help me to the store. He was just so helpful with my headlights. The suggestion of my spark plugs and even informed me that my brakes was less than halfway of the lifespan and I should look into replacing them

I went to my local O’Reillys about a windshield wiper not working properly and it just so happened that the power was out in the area at that time so my O’Reillys store had no power however they referred me to an alternate O’Reillys that was not very far away. And they actually called the alternate O’Reillys to tell them to be expecting me and what the issue was. I got to the alternate O’Reillys and was helped by Nick. He was the nicest and most helpful employee. He found the issue he replaced the wiper for me. It works fabulous, but not only that he was professional yet polite, and so very friendly.

Your superstar battery terminals are junk. They will not tight down on your superstar batteries. Two different size posts is dumb where you have to modify the terminals to fit the battery post. If you were stuck on the side of the road, you'd be f*****

Went to Oreilly's in Morton Illinois and paid 800 dollars for two control arms and two cv axles for a 2012 Mazda 3 i. One axle looked ok, still wrapped in plastic, other was just thrown in box, already used, nicked up after someone pulled from vehicle and cv boot was ripped. One of the control arms had a rip in boot as well. Taking back tomorrow. The old parts on car seem better quality than this junk and they have over 200 thousand miles on them. Jeez do better oreillys. You charge out the ass for these parts and they are not worth putting these parts on..

Kerri ** was an exceptional customer service representative at this location. As a woman, I greatly appreciate having a female representative at an auto parts store to provide guidance when needed. Thank you, Kerri, for your exceptional management and personal qualities. Your services have undoubtedly secured my business for my future car needs.

Subject: Formal Complaint – Incident at O’Reilly Auto Parts Store #5327 (Beville Rd) on September 15, 2025. Dear O’Reilly Auto Parts Customer Service, I am writing to file a formal complaint regarding an alarming and unacceptable incident at your Beville Road location (Store #5327) on Sunday, September 15, 2025. This matter endangered my father—a 100% disabled Navy veteran with terminal prostate cancer—and caused significant stress and hardship for our family. I request immediate investigation and corrective action.

On September 9, 2025 at approximately 5:00 p.m. Jonathan assisted me with a battery purchase. Jonathan was efficient and respectable. Jonathan gave me the kind of service and attention one hopes to find at a neighborhood store. Whoever hired Jonathan made a good decision.

I have deal with O'Reilly for 40+ years. I recommended my kids in college from Texas to Iowa to Arizona O'Reilly's as well while they are away from home. The staff at everyone I have been to has been great and even step out of the way to get my girls going again. One example is a O'Reilly in Albuquerque New Mexico. Two of my daughters are driving home from Arizona and had jeep problems. They came out tested the battery and alternator and found the battery clamp was loose. They ran a diagnostic on the jeep didn't see any more issues and they are back rolling. I can name a million more times in 40 years just like this. Yes I am sure there are some crazy stores around the country, but the ones I do business with in Madisonville, Crockett, and Buffalo Texas and the ones my girls used have been great. Old saying there's always one bad apple in a basket and our basket has a bunch of good ones.

Horrible company. I have had a business account for at least 15 years there. I went in to purchase 12’ of vacuum line. After they cut the 3 pieces they charged me 42.00!!!! I asked, "Is that with a business discount?" They said, "No. You’re just a retail customer." I could have purchased the hose of better quality from NAPA or AutoZone for retail 27.00, wholesale near 20.00. I'll never go back to one of their stores knowing they rip me or my customers off being 50% higher in price. Gougers !!!!

Caden at East Colonial O’Reilley was very helpful and found all that I needed. What a great kid! Thank you Caden. I was looking to rent a kit and he found exactly what I was looking for! Also some lug nuts and that too he found without a problem. Thank you again Caden!

I had a great experience with Brian at the Air Depot location. Even with a broken wrist, he tested our old battery, replaced it, and installed a new one quickly and efficiently. He was professional, friendly, and went above and beyond to make sure everything was done right. Really appreciated his positive attitude and excellent service!

Connor and Matt went above and beyond to make my experience as hassle free, convenient, and stress free when I was searching for the right parts for a client. They had the parts in stock, made sure to have them ready on arrival, and provided an amazing price up front. These guys at the 1256 Versailles Road, Lexington, KY 40508 location care about the customer and love what they do, which is hard to find in today’s world. Appreciate them and I will continue to be loyal to O’Reilly’s because of these fine gentlemen! Thank you so much for what you do!

In late February 2025, I purchased a Murray brand new water pump from O'Reilly Auto Parts. On April 19th that brand new water pump started leaking from the weep hole, basically from this day forward it's been one pump after another. So on April 20th it was a Sunday. I drove to their store here in Oakland Park Florida, I took the bad water pump off and brought it into the store thinking this should be an easy fix. In the store the replacement brand new Murray water pump in the box was defective. The impeller blades were digging into the housing right out of the box. Yep wow that's crazy. So they didn't have another Murray so they gave me another brand that they had in stock. I thought great. I go outside and I installed the new water pump and added antifreeze and the pump instantly started leaking. After realizing it wasn't anything that I did wrong. I pulled this water pump off and inspected it myself.

I needed some fuel line. So stop in O'Reilly to get it. I got 3 feet of line. It was all he had on the roll, he never cut any of it. It was $37 for that, so I got it anyways. I needed it on my farm. The guy never say it non-returnable. So I'm thinking if I don't need it I'll take it back. I get to my farm and find some I already had. The next day I take it back, and they say it non-returnable. For one think fuel has never cost this much , and being that I paid that much for it is even worst. I think he should have told me this. But you were get my business, NOW YOU AREN'T! I DON'T DO BUSINESS WITH BS!

Customer service a thing of the past… NOT at O’ Reilly’s in Fuquay. Hector was professional, helpful and kind. I needed oil for my truck and had no idea how or what to buy. He educated me on my options and made sure I drove away with the right oil in my truck. Great experience.