O'Reilly Auto Parts Reviews

The AC DELCO (Chinese made) floor jack failed before I could even get a jack stand under it. Car fell from about 11" off the ground and crushed my rocker panel. ($390 worth of body damage). Took the jack back, they were helpful in a return with that, but did use the words "poor baby." After all said and done with, I return the old calipers for my core refund. They swiped it back into my account and told me it shouldn't be more than a day.... I'm going on 2 weeks, no pending transactions in my account. No money returned..... I called the store, and the manager obviously has no idea what I'm talking about.... If you want to make a lot of money, open an Autozone or Advance in Piedmont. I'll give you my hard earned money. These guys are a JOKE!!! Oh!!!! Don't smoke weed in the store, we can all smell it. Febreze only works so good homie. ;)

Original Review: March 7, 2015

I purchased a 72 month battery Today 3/6/15. The receipt said 2 yr free replacement - prorated thereafter. At 36 months it died. Bad cell said the O'Reilly employee. I paid $90.00 for the battery. I was told that I could not receive my money back... so it would cost me $120.89 for a battery put in by store, who told me that this was the only problem! The store Allowed me to speak with manager. I was gone from store less than 45 minutes and had the same problem as I came in. Now I am told that I should check to see if it is the alternator. Not okay!!! I requested my old battery back and they are not to refund. NOT OKAY!!!

DOT and NHTSA should both be investigating this issue, but in the meantime it's Buyer Beware because installers pay the low price, but can charge the customer the imaginary "list" price (which may be high enough to give a false impression of quality/safety). I highly recommend specifying top quality parts any time your vehicle is repaired; and receiving both the old part, and the box/label of the new one to compare part numbers with the invoice.

Because I'm now told after spending the last few months messing with this over and over, also being put in harm's way with my 3 year old son also in the car while it leaked grips of gas which I don't know how long that was a issue. I'm now told the pump I was suppose to get all along is $100 more. Now I can't afford it. Thank you incompetent workers of America. If you don't want or like your job, on behalf of everyone, Please quit. Give someone that would love it a chance. Thanks.

Next time I drive truck same thing, 10 second Delay before pulling. So now I'm thinking trans is going out and don't drive much. Over the holiday weekend I had some spare time so I googled trans problems and find out if you buy cheap filters for my truck, that they have defective check valves in them that let the fluid drain back into the pan. So you have a delayed engagement in drive. So I call the main store in are area and he tells me I can get a defective part exchange for parts for a WIX brand filter.

So I head back to the store I purchased filters from and told him my dilemma. He tells me his computer shows I never purchased that filter from his store. I assure him I am 100% positive that this is the correct store, because the little counter girl that can't tell me a Spark plug from a relay made me drive twice because she can't run the computer that is telling her Quantity 2 filters. So finally I had it and will NEVER be setting foot in a O'reilly's again. Mopar here I come. No more out of high school girls helping me ever again!

Myself, my father, the mechanic we've never heard of anything like this before. I don't do many returns though so I don't know if that's the way business is done these days, all I do know is a block further down the road is a Pep Boys and I'm going to go ahead and take my business elsewhere. Now I forgot to put it in earlier but when I decided not to take him up on his help he almost didn't give me my battery back. I told him, “Just let me just have my battery so I can get out of here.” He was refusing, I asked the other person in the room that was working with another person and you know, “Hey can you please get me my battery?” and the guy that was helping me said, “I'm his boss.” So like okay you're his boss, just give me my blasted battery so I can get out of here. I'm not going to pay the 60. I'm not going to come to you guys again, this is ridiculous.

I still was able to drive the truck until 2012 until the crack widened enough to start dumping enough anti-freeze in the oil to destroy the engine and I was forced to find a used replacement because of tight finances. In the fall of 2012, I put a used 305 in the GMC that was usable, but had many miles on it and it was old, worn, burning and leaking oil. So, AGAIN, I was forced to look at yet ANOTHER replacement engine. Keep in mind I had approached O'Reilly at several different locations to deal with these crappy radiators, and had the radiator replaced at least 3 times, but O'Reilly has repeatedly refused to accept responsibility for their faulty parts, even when shown what is faulty, and what the result to my engine was.

I was forced to purchase a replacement of my own. So, this time, I elected to purchase a remanufactured ATK engine from NAPA as a direct replacement for the 305 I already had. In this process, I made contact with O'Reilly's on Overland Rd close to Latah in Boise, Idaho. I needed several items to complete the assembly of my long block, and this particular O'Reilly's has thousands of dollars of performance Chevy and GMC small block parts literally hanging off the walls. So since this particular store claims to specialize in aftermarket parts for small blocks when no other stores really do, I decided it was my best bet to go there for my valve-covers, oil-pan, and timing cover for the 305.

But before I could do that, I needed an oil-pump bolt to bolt my oil-pump on. This particular O'Reilly has hundreds of dollars of ARP engine bolts hanging off the walls. When I first approached the counter help, I was told after an extremely long time of waiting in the store that they didn't have it, couldn't get it and even if they could, it was at least ten days out AFTER they tried to sell me THE WRONG BOLT. I walked out of the store at least an hour and a half later with no part, no order and extremely unsatisfied.

The next morning, I came in the same store after the same part and the woman at the counter had my 8-dollar part in my hand 30 minutes later. Then, I purchased a set of Edelbrock valve covers, a Mr. Gasket chrome oil pan, and a small-block timing cover to seal up my NEW engine. I also made a concern over the correct timing tab to go with the timing cover and they sold me the wrong timing tab. After discovering this, I went back to the MANAGER of the store, informed him it was the wrong tab, and told him I needed the CORRECT timing tab for my 1978 Chevy 305. He informed me that was the only timing tab they had for Chevy small-blocks and that they couldn't get anything else, that it didn't exist.

So, I returned the chrome Mr. Gasket timing cover back to them and proceeded to remove the timing cover off my ORIGINAL 305 and brought THAT in to the counter help, along with info on where the timing marks should be located along with pictures on my phone. Alas, no avail, so I was forced to reuse the dented timing cover off of my original engine and HOPE it doesn't leak. I assembled the engine and got the truck running again, only to find a leaking timing cover and a leaky oil pan. Grrrrrrrrrrr!

So, I then went back to NAPA, it turned out that lo and behold, the Mr. Gasket timing tab that I had needed not only existed, but was only a day away in Salt Lake. Mind you a day late and a dollar short. So, I went back to O'Reilly and again, the STORE MANAGER ** and pointed out to him in his own Mr. Gasket book the part I needed and he kicked me out of the store! These people are rotten, stupid, crooks and idiots. I would not buy parts there if I was not forced to because of parts availability and order time. A lot of the help, mainly the manager was condescending, rude, and deliberately insulting. These people don't deserve their jobs. I work for a shop, and many times, I am on the clock doing parts runs, being paid on my company's clock to deal with these rude morons. I have tried contacting the district Manager, and received absolutely no response. I hope the place burns.

When a problem arises with a purchased item they don't know what to do or say. They just don't seem to know. When all else fails they resort to rudeness and imply the customer is the dummy. And all of this comes from Kids 25 years old and often younger. What's up O'Reilly, are you running out of prospective professional employees? It seems as people who are qualified are either not wanting to work for you or you don't want to hire them. A good employee isn't cheap and a cheap employee isn't good.

Esperanza ** screamed at me all the time because I asked her questions about the products I was purchasing, as I know nothing about mechanic stuff. I felt discriminated and offended by this woman. I had to go back and forth several times to exchange parts (paying taxis from my pocket) because they gave me the wrong ones (for Toyota 1997, i.e.). I am very disappointed at O'Reilly. The worst customer service ever!

After the altercation I ask that he give me the store manager's name and number so that I could call and he told me the number was on the door and he wouldn't answer the call anyway in an ugly manner. I do understand everyone has a bad day but in dealing with the public he should have taken a step away and gained his composure even if the customer may have been right or wrong. Also I talked to the district manager GT ** and even after explaining the situation he made no assurance anything would be done but that he would investigate the situation.

You would think that someone that is responsible for ten stores would have offered some type of reimbursement or coupons savings anything to keep someone's business but nothing was offered. I probably wouldn't have taken it but it would be the least the district manager could have offered. So needless to say when someone asked me about O'Reilly Autoparts I will be glad to give them the details of the unfair treatment that I received from the Assistant Manager and District Manager.

I am very angry about this. Then I had to return the brake pads 2 days later because it turns out I didn't need pads. Prince Charming was helping someone else. But Donald Freaking Duck checked me out and was just as nasty as the other guy. God I hate it when people treat people with disdain for no reason. I will go across the street to AutoZone next time where they are friendly. And if it matters, I ordered my pads on the 5th of April 2014 and picked them up the next day. The jerk on Sunday had a piercing below his lip. The jerk on Tuesday was very overweight. He asked me what phone number my order was under. I said I didn't give a phone number and I gave him the yellow receipt. He said, "Well, you could have made things easier on yourself if you had." I spend a lot of money on auto parts and things for my car. So O'Reilly's just lost a good customer. I don't have an order number on the brake pads because I returned them. But they were for a 2010 6-cylinder Camaro.

I would never darken the door at one of their stores again after being stolen from in this manner. There prices are unreasonable to start with compared to others and when you pay and receive nothing but a trip out the door who would chance going there. If you purchase from them you run the risk of spending week of your time after they abuse your credit-debit card trying to get (your) own money returned. Likely, they never will return it. Visa will have to seize it back for you. I am fearful that cards have been compromised and will have mine reissued as I don't trust them!

I started to question about what size car cover I would need and both employees, ** and another employee that I do not know the name of, immediately stated to me in unison that I needed to and would have to talk with the store manager. I pointed to where the covers were located and again attempted to ask what size cover and was again informed that I needed to talk with store manager by ** and the other employee continually looking and leaning towards the back obviously thinking/hoping that the manager was coming up to assist me which never happened at all. I was unsure what the situation was at this time and I asked him point blank was my son okay, and the talk with ** response was again given to me.

At this point with mounting frustration, I asked of the 2, so the bottom line is that nobody in this store is going to assist and serve me and to no surprise, the standard need to talk with ** response was again given. Being a deacon, I gave all my usual "Have a Good, Blessed Day!" upon my leaving the store with only ** acknowledging this writer with a "Goodbye Mr. **." The next morning,10/16/2013, after dropping family members off at work and school, and still looking for and needing a car cover, I went to the the O'Reilly store located at 1701 S. Kansas Avenue, and upon entering the store, I again started to ask about the size of the car cover needed for my car and the store manager, **, started yelling very loudly at me, while waving his hands all above and around his head, to me that, "It's not my store so it's not my problem."

I stood there stunned and paused to regroup before stating to him, okay, but I'm only attempting to ask about, and again was immediately interrupted and yelled at, with his arms again waving, that "It's not my store so it's not my problem!," and walked away from me. Employees and customers alike were looking at this scene, it was very embarrassing, and I stated to no one in particular that O'Reilly's obviously does not want my business anymore and will not get it. The clincher is that upon getting with my son later in the PM, he advised me that he and O'Reilly's had parted ways early the day before so everything then fell into to place that these Heathens obviously thought, and stupidly assumed that I was aware of this fact and probably thought that the "BRUTHA!" had came in to raise Hades and/or cause problems, which resulted in this writer, a very long time O'Reilly customer, not only to be refused service, but be treated and yelled at like I am/was a piece of manure, which is sad, sorry, pathetic, and extremely unprofessional.

In all my management and Christian dealings with people, it has been done in a discreet and private manner, with confidentiality of the person(s) involved being of the utmost importance, with O'Reilly's failing miserably in these areas and everybody in at least 2 stores being aware of my son's situation particularly since the before mentioned manager stating his intentions in numerous actions, words, and deeds to end my son's employment. But, my son is a grown man and can/will handle his situation with O'Reilly's himself and this report will not deal with that.

It is somewhat humorous now to look back at 2 assuming managers in 2 days, one, a supposedly grown man running to, hiding in, and refusing to come out of his office, and the next day, another assuming manager yelling and screaming about it not being his store when this writer/customer was in his store solely for a purchase and was rudely and embarrassingly denied service 2 days and 2 stores in a row days in a row for assumptions. The good book states that if the Lord closes one door that he will open another, so I went across the street to Advance Auto Parts and lo and behold, they not only had a car cover, I ran into a high school friend's husband, who works there, and who also treated me in a nice, friendly, professional manner.

Recently I visited your location at 4600 Lockwood in Houston, Texas to purchase an oil filter and oil for my vehicle. This location is near my job. When I discovered that the oil filter I purchased did not fit my car, I attempted to return it WITH MY PURCHASE RECEIPT to a different location at 9009 Cullen Boulevard in Houston, Texas. This location was nearest to the shop where my car was being worked on. Unfortunately, the manager named ** at the Cullen location refused to allow me to exchange the filter for a new one. He was very rude and unprofessional about the matter as well. When I inquired why he would not allow me to exchange the product with my original purchase receipt, he indicated that I would have to return it to the exact O’Reilly location that I purchased the oil filter from and did not provide me with any specific explanation as to why this was necessary. I was extremely inconvenienced by this as the location where I purchased the product was nowhere near the shop where I was changing my oil.

On a second occasion, I again visited the location at 4600 Lockwood in Houston, Texas near my job to purchase a compressor for the AC unit in my car. Unfortunately, I discovered that the product I purchased was defective and did not work. Thus, I attempted to simply EXCHANGE the product for a non-defective one at the 9009 Cullen Boulevard location which was the nearest O’Reilly location to where my car was being repaired. Once again, **, the store manager at Cullen refused to honor your corporate exchange policy and informed me that I would have to go all the way back to the Lockwood location where I purchased the product despite the fact that I HAD A RECEIPT AND THE PRODUCT WAS DEFECTIVE THROUGH NO FAULT OF MY OWN. I was again extremely inconvenienced and I was treated very poorly by this store manager. He was rude, unprofessional and did not stand behind the customer service that you promise to offer through your corporate values. I do not feel that you should be proud to allow this type of person to be the face of your company or to represent your company to the public.

When I got home, I realized that the product was defective. I then looked at my receipt to look for return policies and then realized that I was charged more than the price listed on the product on the shelf. And with the military discount I was given, it was still more than Joe civilian could have bought it for at retail price. I literally paid twice the shelf price without realizing it. I explained to the desk clerk why I was returning the product, primarily because for a refund and went to a competing store and bought the same exact product for $13.00 less before military discount.

Of course, they know they have lost a longtime customer and have added to the people that will discredit O'Reilly's. As I told the staff in the store, “In life you get what you give.” I own a smaller business and all my customers are important to us and I inform all of my employees that they are only as good as their last project/customer. Maybe that's why Luster’s Pro Floors has been in business for over 30 years: we never would argue over a box and inconvenience our customer.

To make this purchase an even more difficult experience, when I returned to the same place I purchased the radiator (with my original receipt), I let the customer service representative become aware of the problem and reason for a return, but instead of exchanging or even receiving my full credit, I was quizzed, made out to have not been telling the truth, and treated with some of the worst service I have ever even seen, let alone never been addressed in the manner I was. I have never returned an item after making a purchase at any of your stores, and I stopped going to NAPA Auto after being a customer for many years there due to the fact that I really liked the friendly customer service I was treated with at O'Reilly's.

Now for a year, I have purchased at no other auto store but O'Reilly's . It was a shock, a disappointment, and a just a let down that I couldn't make a simple return for an item that I paid for but didn't get what I paid for. I then started questioning the staff after being denied, threatened, and let's not forget being called a liar, that I clearly remember when I went in to purchase the radiator, the store didn't have it in stock and had to order it from another store and I had to wait almost all day for it (which I was fine with - it's O'Reilly's), no problem. Then when I picked it up, the box wasn't opened nor checked out to make sure it was the right item. If that had been done, this wouldn't be written and the radiator would be in my automobile.

I fully intend to continue conducting my business with O'Reilly's. I understand that it was clearly the female customer being not nice, an unprofessional service representative which happened to be the lady who ordered my item, the same woman who took my payment, and the same woman who denied my exchange/return.

The next converter, yes, this one was painted and looked pretty but when I opened it, it was the wrong one. It had too small of a shaft and too big around ... Okay, so they ordered 3 of them and got them in the next day. Well, only one looked like it, and the guy said this one is it, same size and all, on the outside! Well, I got it out there to the ranch and the converter didn't go in. I couldn't slip it in so we took it to American Trans here in Roswell and he looked at it and told me, "This is a locked-up converter," then showed me he was right with a shaft that was made for a lock up shaft that they didn't start making them until '82.

So back to the Roswell parts store, I had them look up the numbers again. Oh, it was a locked up converter and they couldn't get one in for 5 more days. My customer got mad and dropped me. I lost out on a $500 job because of their mistakes and the customer bought the converter and did the work at their shop for right around $1,200. Yes, it killed me to lose all that time and money too.

I have family to feed. I can't have a parts store killing my business, time, gas and running out to the ranch that is about 40 miles out and 40 miles back into town. Well, that cost me! And, at gas prices of today, hey, that hurt, all because of dumb staff from that store. Even worse is, he was a great paying customer. Thank you for reading this.

The attendant, tried to ignore me, and acted as if nothing had happened, and continued to wait on her customers in line. I finally "demanded" that someone help me. Once the attendant saw what had caused my injury, she raced over to take the sign down. I stopped her from doing so, long enough to take multiple pictures using my cellphone. The attendant was more concerned about her customers in line, than my injury. I then had to beg for help, as no one, including the manager, was willing to help me. All they could say was, "oh well, things like that happen". After nearly 45 minutes of waiting, while bleeding right in front of them, the manager finally spoke with me, and told me the reason it took him so long to get to me was because, he was on the phone with their risk management department, trying to figure out their legal risk.

I asked for a copy of the accident report, and was told they do not have to give me one. I asked if they could give me the number of their insurance carrier, so I could file a claim. I was told that I was on my own, and to go get medical treatment, if I thought it was necessary. The cut was not deep enough to require stitches, but was very painful, and slow healing. After the scab came off, the injury resulted in a four inch permanent scar on my left forearm. In order to hide the scar, I now have to wear long sleeve shirts to cover it up. I do not have the ability to afford the skin treatment, costing around $4,000, and only removes the redness of the scar, which means, I'm stuck with a permanent scar.

The cost for wearing long sleeve work shirts for the remainder of my working career, is around $9,400. The skin treatment, plus the long sleeve shirts total $13,400. For my pain and suffering, I requested three times the remedies, totaling $40,200.00. I told them I would a sign release of liability. Their mediator agent said she was authorized to offer me $300. The four inch permanent will be worn by me, for the rest of my life.

On 8/15/2011, I contacted corporate. I was further instructed by corporate to first start with the store that sold me the defective parts. So, on 8/17/2011, I contacted Tony who is the supervisor for O'Reilly. I had asked for a refund due to my dissatisfaction on the defective part. At that point, Tony told me that all that could be done was an exchange, because the limited warranty policy does not allow refunds. I was not in agreement with the exchange due to the simple fact that I am in need of replacing my engine. It was because of the installment of the defective cylinder head sold to me by O'Reilly/Auto Parts store. At this point, Tony told me that he needed to contact his district manager to find out how to handle the situation at hand. And he told me that he would call me back when he heard from his district manager.

I had to be persistent about pursuing this issue. I called the manager Tony back after several hours that had passed. I then talked with Tony who told me that his district manager had called him back. I was told by Tony that the district manager told me that "I had nothing coming, not even an exchange for the defective part, and to do what I had to do". I informed Tony that in business, the customer is always right. Tony said that "not at O'Reilly's". But on the back of all receipts, it says that "customer satisfaction is our top priority". I asked Tony for the district manager's phone number to confirm that this conversation transpired. Tony told me that he could not give me the number and he had to ask the district manager first.

After this conversation on 8/17/2011 with Tony, I called corporate. I spoke with Chuck and explained my situation. And I repeated the conversation that me and Tony had. I was informed by Chuck that he would look into this issue to see how they would handle this situation. He said that he needed to make some phone calls and would get back to me. On 8/18/2011, I called Chuck to check the status of my complaint. At that point, Chuck said that he was still in waiting for the district manager to call him back. He said that he would get back to me.

On 8/22/2011, I called corporate and left a message for Chuck to call back. Chuck never returned the phone call. On 8/23/2011, I called corporate and left another message for Chuck. Shortly after that, he returned my phone call. He had asked me if the district manager gave me a call. I told him no. He further explained that he had talked with the district manager. At the most, they were willing to do an exchange for the defective part. I did not accept this offer, because on 8/17/2011, "Tony explained to me that I had nothing coming, not even an exchange". I felt that the limited warranty policy contract had been breached by Tony's statement. And I felt that this entitled me to a full refund and being accommodated for this mishap, which caused me my time and troubles.

On 8/23/2011, the district manager named Chris, who had been involved throughout the whole process with Tony, called me. He informed me about the policy on the back of the receipt. He said that they were willing to acknowledge the exchange policy. And he said that they do not do refunds for parts that have been installed. Chris further went on to tell me that he never told Tony that I did not have an exchange coming and to do what I had to do. Chris said he instructed Tony to do an exchange and not a refund. I disagreed with the exchange at this stage of the complaint. I was willing to accept the exchange from day one. I felt that Tony handled the situation unprofessionally. And I was offended. After further evaluation on the back of the receipt, I further learned that it states in part refunds "O'Reilly has the option to refund your money, instead of replacing or repairing a part". This is in conflict with what Chris told me that they do not refund for any reason.

months after the purchase, my 12 year old son had only rode this thing 3 or 4 times, something was wrong with motor and the brakes. How do you tell a 12 year old that saved his allowance for years and mowed lawns that he just gets to look at this thing. So... I took it took a local small engine repair shop where they fixed it for him. The cable on the brakes were not assembled correctly, and there was a problem with the gas line.

Now that he has rode this for another month (he does not ride this everyday, more like once a week) On the braking system in the front there is a little screw that impinges inward towards the tire. Therefore rubes against the tire and eats away at the wall. BLOW OUT. Landed on a curb. Not only have we had headache after headache because of this scooter, we have medical bills, cannot find a local parts dealer or someone willing to service the damn thing.

Economic= Loss of Thousands

Mentally I cannot trust and believe the words on rebates to pufchase anything.

I discussed the problem with O'Reilly Customer Satisfaction Department Manager (Jeff **/**) and he agreed that dead battery was still in warranty (and after explaining my circumstances, agreed to refund). When I attempted to retrieve the refund, the store Manager, "Jose," once again refused to comply and told me to come back the next morning when a different manager would be onsite. It was a completely unprofessional conduct, but in my observation, appears to be condoned by their company.