O'Reilly Auto Parts Reviews

After getting 7 remanufactured starters (in a row) that were suppose to be new they gave me a starter that didn't fit. Blamed it on a bad batch they said. Not the first time this has happened. Autozone is your best bet.

Really bad service. The last two or three times I have been in the Jacksonville Texas store they have a bunch of employees there that know nothing about parts or customer service. It is sad that we have to drive 30 extra miles to get good parts service at the price of gas.

I went to O'Reilly because I had thought about buying stock in your company and had read a good review. I needed brake pads for my 2012 Toyota Tacoma truck. I wanted my brake rotors turned and I purchased brake pads. Truck has about 40000 miles and brakes worked perfectly (absolutely no pulsation or problem) but I needed new pads. Rotors had very little wear and were about .065" over min. I requested your "technician" take a cut to just clean up rotors to give smooth surface. No gouges just minor wear with maybe .005 variation. I'm sure a cut of .010 an each side would have more than cleaned them up. Rotors after your "clean up" were .007" to .015" BELOW MIN thickness. Your "expert removed about .036" per side or a total of .072". I was concerned so I set the passenger side rotor up in my lathe to check run-out. IT WAS MORE THAN .020". Max should be .0015 to .003". In summary the ROTORS ARE SCRAP.

I usually don't do reviews but I really wanted to do one this time. I went to the O'Reilly's on 83rd and Union Hills in Peoria, AZ. I bought a headlight for my truck, the gentlemen that work in the store were very helpful. When I got the headlight, they offered to put the light in for me. This really impressed me, and I wanted to show my appreciation. They went over and above the call of duty and I think this is excellent customer service. It is nice to see that there are still places like this. Thanks guys.

I don't appreciate being told that if I had any problems with the battery come back and give my phone number and that no questions asked it would be replaced by the assistant manager. When I did I was told that the battery was good. I brought back my receipt and was told I could not return the battery. The ** guy that worked on 10/13/16 was very rude and was not willing to help me. I will no longer purchase any parts from O'Reilly. He needs to be fired immediately. No customer experience. I will let anyone I know not to do business with Williamsburg.

In November 2015, I bought a car cover from O'Reilly Auto Parts store in Woodruff, SC. It had a seven (7) year limited warranty. By the summer of 2016, the car cover was brittle and easily torn apart. In September 2016 after finding the receipt for the car cover, I took it back to the O'Reilly store in Newberry SC. First they looked on the shelf for the replacement cover which was empty. Upon discussion with the attendant and then with the manager, they determined there had been a recall on this particular car cover. Their advice was to go back to the original O'Reilly store for satisfaction.

I got a distributor for my truck, got it under my boss' commercial account... This was 11 months ago... Since then my truck has been broken down every week. Had to have it towed home 3 times... The ignition module went out... Replaced the distributor again. Now I found out what is wrong with my truck... Can you guess what it is? I have no intermittent injector pulse... Yup it's a p.o.s. distributor. Called O'Reilly's. They can't find the warranty... My girlfriend was on the phone with them and I told them to go ** themselves. I threw the distributor and smashed it... I will go to advanced auto... I will be bringing all my parts back to o'Reilly's and they can shove them so far up their **... I wanted to throw it through their window. It wasn't me. You told me I never bought one... I really hate o'Reilly. I will never go back.

Car wouldn't start this morning. With phone support from my husband, I was able to get it jumped. Stopped first at NAPA Easley, SC and was told they don't install batteries. Moved on to O'Reilly's. They sold me a battery and installed it. No questions asked. Customer service really appreciated! I'm sure it's not complicated but I didn't have the tools to get it done. Thank you O'Reilly Auto Parts Easley, SC for a job well done.

Most of the time, I go to O'Reilly because it's the closest parts house to me. However, I've decided I'm going back to Auto Zone and NAPA for parts, because O'Reilly stocks poorly built parts that don't hold up long, at least some parts anyway. Case in point: I bought a remanufactured alternator for my truck from them. A couple weeks later, my battery was down. Nothing was left on. Since the battery, which I purchased from Auto Zone 4-5 years ago was getting old, I went to them and just bought a new one with high CCA's like the old one, assuming it was time.

I bought a 800 watt inverter in May. When I went back to the same store that I had bought it at I told the man at the counter that my accountant had my receipt. He told me that the system would not let him go back to May. Which was 4 months ago. Something smells BAD. My wife depends on it to keep oxygen concentrator running. Do they care? NO.

Went to get water pump. At O'REILLY'S AUTOPARTS AT 2540 E Avenue S Palmdale, CA 93550 and want to say the girl by the name of ** was great. She did her best to help us with everything we needed and had a smile through the whole thing. We, me and my wife, were very pleased with the customer service there and would more than happy to be a return customer at that location. Thank you again.

Took back brake pads and rotters. First thing he says these are cheap pads and that a rock might have damaged them then tell me my brake fluid leaked on them. I got new calipers and rotter and drove 2,400 miles in 3 days. No way they were leaking. I tried to apologize for first misunderstanding. Then rather rudely he says, "You will be back in a week for the same problem". I offered to bring vehicle back to show any leaks he said, "No all warranty it but you will be back in a week again to fix same problem". There were cracks in brake pads and groves in rotters granted I replaced calipers.

Be warned the remanufactured ac compressor NO GOOD. I put four on my 95 s-10 all of them the clutch burned up due to wrong air gap... And the store blamed it on me. Called home store three times no response back. They service suck. They parts suck... Dumb counter people. I WILL NEVER BUY ANOTHER PART FROM THEM FREAKING CLOWNS.

When I go in there with a part number and I give that part number to your cashier. He scratches his head - tries to look up the part number - scratches his head a few more times asked what my vehicle is. I tell him. I tell him it has a aftermarket distributor. I tell him the part number of the distributor. He continues to scratch his head. Long story short kid can't look up the part - can't find the part doesn't know what I'm talking about. I'm sure it's not his fault. It's the way management labels of their parts and O'Reilly isn't alone about this issue all the major so called parts - stores are ran ** backwards.

I called for prices and was told 2 items would need to "be ordered", then went to the store to order the parts, and was told I would have to pay shipping from California for the parts. I asked why I wasn't informed before I made the trip to the store. I received a barrage of flimsy excuses ranging from "You didn't talk to me" to "it is our policy." I ordered my stuff from RockAuto, paid shipping and a core deposit for $5.00 less than O'Reilly (and will get it sooner). So much for shopping locally. I don't want these people in my "locality", they belong in a big city where that can treat customers like excrement and get away with it. With service like this, maybe they won't last long here.

So in the last month I have spent about 1000.00 bucks at O'Reilly's. Every part that I have replaced on my truck has failed within 2 to 3 days... If that long... 5 pcv valves because they gave me the wrong vacuum hose. The hose would warm during operation and cause it to pull just enough air by to open valve and allow oil into my intake manifold. In doing so the truck shuts off because it's not meant to run on 40w engine oil. Spark plug wires have been replaced 3 times in a month due to faulty insulation from factory. 3 Throttle position sensors in a 2 days because the manufacturer only sealed top of housing and not the bottom so it literally separates from the harness at running temperature... which also causes shut down at highway speeds as well as vacuum issues and shifting problems. The ignition coil has been replaced 3 times. First was unsealed with the resin dripping out of the box.

I bought a brand new fuel pump for my truck. It was a mechanical fuel pump. Not electric. It was not a reman pump but brand new. It was bad straight out of the box. Although I was able to exchange it I find it ridiculous that O'Reilly cannot source better parts to sell. It was quite a hassles to diagnose that a brand new pump out the box was defective. Not to mention the time, effort and expense to replace it for a second time. This is the second part that I have purchased within 4 months that was defective right out of the box. The other was a starter that was defective. I am writing this review in hopes that someone at O'Reilly take notice to what is happening. I will never shop at O'Reilly ever again for anything. Period.

O'Reilly Auto Parts just isn't what they used to be! I was happy to hear that O'Reilly was opening up down the street from me. I used O'Reilly for the bulk of my business, years ago when I had another business. They were great. Too bad they are nothing like they once were. I called the new store on a Friday to see what I would need to open a commercial account. The commercial sales person told me he would be by to see me that weekend, Monday at the latest. Close to two weeks later he shows up with his boss. Told me that he didn't drop the ball..... must have been miscommunication, I overlooked that.

We spent the entire day trying to get our car fixed. Long story short. Paid to have first alternator put on. Went off, got stuck again. Had to go back, BUY another one, had pay someone to loan us his car to drive across town to get part from another store, pay to have it put on second time. They would not pay for second install. Did not know it was a refurbished part. They never offered me a new one.

Entered store at 8:00AM, spent 150.00 for tune up parts and brake parts, ask counter person about resurfacing drums, he said takes about an hour. Left store, removed drums, installed brake parts, returned to store at 11:00AM. There were four employees in store, one on telephone and being able to see to rear of store, I saw three employees gathered around one computer screen. One on telephone said "be with you in a minute bud". Stood around waiting, walked toward rear of store attempting to get attention of other employees. They look at me, continued to hover over each other. Person on phone hung up phone and went to rear of store to speak to the three in rear, came back to counter and ask me if he could help me find something.

Ordered an axle for our car, and the wrong axle came into their shop. They identified that the axle was without ABS feature, but went ahead and sold it to our mechanic anyway. Very angry! We didn't say that was a thing we wanted to do. Both the mechanic and the shotty salesperson are at fault, and this could have easily, Very easily been avoided if O Reilly's had an ounce of honesty. I will NEVER recommend them and will actively dissuade people from using OReilly for anything. Dishonest Shop!

Ordered a new radiator for my car on Sunday morning and was told it would be in the next day, (Monday), at 10:30 AM. Went in around noon on Monday and was told, "Oh no. You were told wrong, our orders come in on Tuesday and Thursday." I went back Tuesday and the radiator was there, in an opened box and clearly damaged. Why someone did not take the initiative to identify this radiator as damaged, order another radiator and call me and let me know of the situation? Oh no, they waited for me to show up at 5:20 PM to tell them the radiator was damaged and they needed to order another one. So, I went back Wednesday at 5:30 to pick up my radiator and guess what, they ordered the wrong radiator. Refund time and time to go to Advance Auto. Yep.

My son couldn't get a Costco battery for his car so we went to O'Reilly's in Eureka, CA. The guy at the counter was pleasant and encouraging. He told us we could return the very expensive 2 year battery if for any reason it didn't work out. He also managed to get us to buy some very overpriced little foil packages of grease and I bought the tail lights for my car. The battery return price $18 seemed high too.

I bought a water pump, that exploded after 2 day. Installed by a professional mechanic. I returned the water pump and filed a labor claim, for $1,900 damage. The store manager said in his words, "The part was defective and would be checked." Well after months of waiting, O'Reilly Auto parts concluded that the other parts were defective and caused the water pump to fail. OK but I also bought them from them, now that I made them understand this. You won't believe this, O'Reilly says they do not have anything to do with parts being defective and to take it up with the Manufacturer. So what O'Reilly is saying is that they sell defective parts, so please listen and shop elsewhere. Regret.

Went to the O'Reilly Auto Parts store in Huntersville NC to return a unused part. Had receipt of purchase and part which was in a unopened package with factory seals still on box. Counter person was rude and initially wasn't going to accept part even though it was obviously not opened. I demanded a refund on my debit card and he then threatened to call police on me. I asked for manager and he refused. He removed his uniform so I couldn't get his name to complain.

December 2014, purchased a battery from O'Reilly's and after 3 weeks my truck would not start. So I took it to O'Reilly's and they tried to tell me that it's not the battery, there is a problem with my truck. So I got mad and finally they admitted that the battery was faulty and gave me a new one. Now the battery they replaced it with is not working either! I'm getting a Die Hard battery and never dealing with O'Reilly's again! In the past I had a Riviera that needed a fuel pump and my car was at the shop next door and I went to O'Reilly's 3 times because all 3 fuel pumps were defective and my mechanic said people been complaining about their parts and their products are no good!!! Never purchase anything from O'Reilly's again!

My husband bought ball bearings. Got them home and got the old ones off the truck and opened the new ones. They are the exact same ones in each box but labeled wrong. Called the manager and he didn't want to own up to it, and it wasn't their mistake. "Life happens" is what was said. I will never go back.

As I left work today, headed to make the deposit for work. I heard my back right tire pop and my tire pressure monitor showed the pressure dropping fast. I managed to pull into O'Reilly Auto Parts, thinking someone there could help me. Walked inside and asked, a couple of guys came out and looked and said "Yeah, it's flat!" (Uhm, ya think?). I called Royd who was working a few miles away but would be there shortly to help. I decided to go ahead and start changing it myself. I mean my daddy taught me how to do this when I was 15.

We purchased 4 struts and sway bar links for our 2000 Ford Taurus around 2008. Had to have 2 of them replaced when we got home. Had someone call store about our warranty but no one at store or home office could find our warranty. Their employees don't do their job for warranty items by putting the info in their computer like they are to do which was stated to me by a manager! I went to BBB but they don't help. Don't buy from their store. If you bought it there just return it now because if you have warranty they will lose your info for it!

About three weeks ago my car died. Time for a new battery I thought. Installed a brand new battery and the very next day my car died again. Ok, time for a new alternator. Took my car to the shop and sure enough it was needing to be replaced. Everything seemed to be working just fine until I was 300 miles away from home and my battery light turned on. This lasted about a day until my car completely shut down on me. Unfortunately my car was out of state and so was I. I had absolutely no one to help me or come pick me up and I was stranded in a big city away from home with a dead car. Took me three days before I could finally figure out that what was wrong was a bad alternator installation.

Purchased a battery with lifetime warranty a year ago. Have had trouble the last 2 months keeping it charged. Took it into their store to have them test it... They said it was fine so they checked the alternator... This "kid" tested it for less than 10 seconds and immediately said the alternator was bad. Took it to my mechanic and he said there was nothing wrong with the alternator and told me to take the battery back and have them test it again. I retired the alternator which they weren't happy about and then asked the guy to take my battery off to be tested. He just looked at me and said I had to remove it due to their liability policy... It was a battery they sold me and installed but they tell me they can't take it off... Asked them to loan me a wrench and he proceeds to tell me they aren't allowed to do that either. Their customer service sucks!!! I will NEVER purchase anything from them ever again!

I needed a water pump for my 97 Honda Civic. I went to get the water pump, three months later my pump has busted and is cracked so I will never buy parts from this parts store because all of my part are going out just as soon as my warranty is up.

My friend owns a auto shop and has been working overtime replacing brakes purchased at O'Reilly. O'Reilly is aware of his suffering and says the problem is due to a bad batch of brakes they got in. O'Reilly has been to my friend's shop while he is working overtime and was made aware of the financial burden along with the owner's overtime hours taking him away from much needed time with his family. The shocking thing is that O'Reilly has still not paid their bill for the faulty parts and the complaints and repairs at the shop's expense is still ongoing. In my insurance with homeowners insurance this might come under double indemnity. I am surfing for past victory cases regarding auto parts. These types of cases deal with companies that do not pay their bills timely and cause financial loss to the plaintiff. If you know of any help please email to **.

I will never go or recommend O'Reilly. First let me say went to get spark plugs on my 2003 Dodge Ram, the guy spoke with over the phone not going to give his name but he did tell me that they had some for my truck. Went to O'Reilly on Sept 2, 2015, getting new spark plugs after my truck hit 200,000 miles. As I went into the store there was another man asked "may I help you?" I told him that I spoken with a guy over the phone about getting some spark plugs, he said "we don't have them in stocked." I said in a calm voice "I spoke with a guy named G**," he told me he looked to see if they had spark plugs for my 2003 Dodge truck but this other rep was looking at me all crazy said (REP) "Well sir we don't have them in stocked not at this O'Reilly. (Me I said, "well the guy I talked over the phone named G** said.") He went to the back, see if you all have them, told me "yes sir, we do."

First off I'd like to say that I am completely dumbfounded with O'Reilly at this point. I have gone thru 3 alternators all of which were bad. Finally went to auto One and guess what, that one works just fine. Now I am on my second set of calipers because they keep selling me seized ones. I have a 4 month old child I have in my car and I cannot believe in the quality of your products nowadays. I will no longer be coming to you. You are putting my life at risk by selling faulty parts. This would be the 4th time that my vehicle has just stopped in the middle of traffic almost causing multiple accidents.

A clerk informed me that they were having a problem with the Cardone remanufactured power steering pumps and gave me a Master Pro remanufactured one. Guess what?

I purchase a battery from this rip-offs, next day got stuck on the road. Nobody to help me to start this battery to take it back to the store. Since 2 weeks I have been calling the store to send someone to start this battery. They all gave me excuses and the answer "no". These ** told me to call a tow truck. This ** was charging me $15.00 just to tow my car within 5 blocks to the store. I hung up on this **. Just want to warn people all these are scams. They sold me a bad battery. I will never spend my money again in this rotten place. They all could go to "hell".

Recently I went to your store in Flower Mound, TX on Justin Rd. I have been going there for a while. I am a rewards member and do a lot of work on my own cars. I went in to purchase some CV boots for my ES-300 Lexus. I was told at the store it’s wiser to just change the axle so I did. I have since been told that this is true, however once I put the two axles on my car I started getting a very bad vibration in the front end.

One week ago, on Saturday September 12, 2015, my husband's clutch cable from UPR snapped while he was driving down the road (which will also be addressed to them). We got his Cobra towed to a shop, and the only place we could get a new clutch cable then was O'Reilly's. Okay, we knew better, but he had to have it to drive back an hour and a half from Columbus, GA to Warner Robins, GA. Knowing that the employees make commission of their sold parts, we never shopped there... that just spells trouble.

I purchased an alternator on 8-5-2015 and it went out on Sept.16, 2015. I had to do all the work on it myself. I have to get a rental car because they said part wouldn't be in until possibly Sat. Sept.19th, 2015. Lousy customer service - all we want to do is get our part and they reimburse our money for part because now my husband has to restart the car down again and redo the alternator because of their defective part.

Wasn't impressed with the customer service. The employees are generally lazy and rude. I'll be shopping at AutoZone from now on. I won't forget my bad experiences at the Roy and Ogden Utah stores. Keep driving customers away. Maybe you'll put yourself out of business!

I was a regular customer. I'm retired and buy and restore vehicles as well as do some outside work. Went in and bought 1 ft of fuel line which was a little over 6.00. I thought was high but everything's going up in price so mentioned it to sales guy and he just laughed. No receipt given, with a grain of salt paid and left. Well 1 ft was not enough so took a piece to AutoZone which is closer and bought 2 more feet, total was 2.58. What a difference, that's 1.29 a ft on this one item. Keep the 4.71. I'm taking my business to AutoZone from now on.

This afternoon I go to the location in Buechel, Kentucky and Courtney waited on me. She was very nice, however, she wasn't sure which battery size I needed. So I bought both sizes to return the one I wouldn't need. I also needed an alternator. The price she quoted was much higher than I expected so I told her I'd call Auto Zone and get it from there if cheaper. She said they match prices and called Auto Zone herself. They were about $25 cheaper. When I got home, I realized she charged me the full price on the alternator and not the matched price. When I went back to return the battery we didn't need, she was gone and I explained what happened to the man now waiting on me.

Went into a store in Augusta, Ga., they won't you hand them your charge card, they have no card swipes for you. Bought a part and asked if they would hold it and I may need another part after buying a starter. Couldn't find what I wanted, the worker didn't give my card back. I walked out, went down the road and looked, and realized the worker kept my card. Went back to the store and they said they gave it back. I recalled telling them to keep it, may need another part. I know for a fact the employee stole my credit card, had to cancel it. Now I have to change all my information on all places I use my card. Thefts on Peach Orchard Rd.

I went to buy parts and they very prejudice, because I'm gay. They would give me the wrong parts and when I would go back they would not even be decent, they would laugh.

The employee named Brendon at W 11th has the worst customer service ever and his boss Dave ** is the worst district manager I've ever came across. If you wanna get yelled at and not helped or sold wrong parts go ahead and shop there. They need to care more about the customers than the dollar...

The most unprofessional staff I've ever seen in my life at Auto Parts store. 35 years being a mechanic that is the worst I've ever seen. They don't stand behind their warranties. The store manager left the counter clerk hanging out to dry because he didn't know how to deal with the situation. Sad, very sad service.

I understand why people shop at RockAuto.com, other than O'Reilly, AutoZone, Advance, etc. You get better quality at half the price even with shipping. Called about 2 Rotors for 2010 Malibu lt. Got better rotors plus shipping than I could have got 1 at Local parts stores. Get real people. We will be ordering all our parts from Rock Auto. Thanks for nothing.

I was in need of a light for my truck and had no idea how to fix it. When I asked Sergio (an employee at O'Reilly in Norwalk, CA) if he knew where I can go to fix it.. He said he would take care of it for me!!

The same thing happened to me with my battery. I have replaced this battery 5 times and getting ready to return the 6th one for a refund. My car has been thoroughly tested by my mechanic, the alternator has been replaced and every time I get the charging system checked, it always comes back as bad battery. They seem to be losing charge over night and that is what was happening at the local store. They would charge it up and I would purposely leave the battery there overnight and sure enough, it would test bad the next day.

My name is **. I own six yep six vehicles and try my best to do my own work to them if not something that requires a professional. I have used O'Reilly's auto store for more than 16 years. On Thursday July 2nd 2015 I called the store on 119th and Western at approximately 10 a.m. I ordered CV axles for my daily driver and they were supposed to arrive around 1:30 p.m. When I arrived at about 3:30 p.m. to receive my parts no one knew that they were supposed to be there. They were not there nor was there any information showing that they should have been there or had been ordered that morning. The man behind the counter offered to reorder the parts and they could be there at 5:30.

The weekly flyer advertises 5 qts oil + filter for $22.99 and "Upgrade to a Wix filter for + $2.00. My receipt showed $30.49 for the deal (filter $11.29 and $19.20 oil). The same filter at O'Reilly online is $12.49. Who's doing this math? BEWARE. PAY SEPARATELY AND SEE IF YOU PAY THE ADVERTISED PRICE. After a 2nd trip to the store, the manager was good about being willing to "fix" the problem but it took him about 20 minutes (and only he could do it). Isn't this kind of advertising illegal?

Ordered an engine cold air intake and was charged $382.43. When I went to pick up this part I see that the invoice on the package said the amount of the part was $264.96.... The part was installed by myself, but why was I charged $117.47 over the invoice price?

Remanufactured Power Steering Pump - 93 Suburban: The pump did not fit into the space it was supposed to... I fought with that thing for over 1-Hour. Reason: A mounting stud was too long.

1995 Geo Tracker clutch Cable. Called, ordered 95 Clutch cable. When I picked it up, my friend that was going to install it automatically said, "This is wrong part. The end part isn't like the one that's on it." The man said, "Oh, they make them universal anymore. It will work." Not until I almost got killed in it, where cable was longer and failed to work (!), did we decide to reinstall another cable, this time going to Advance Auto, and you guessed -- cable is same length, same fittings as one removed! I was in traffic. Could have been killed!

Battery was under 72 month warranty but still they haven't replaced for free and said it will be based on prorated warranty had on the receipt. Well who gonna be having receipt for 6 yrs? Also they were not able to find based on the cell number I provided and inform I need to have receipt or some info in their database to consider under warranty. I would suggest not to buy any parts from them as long term warranties are just for advertise and of no use.

Purchased a battery on 1/28/15 from O'Reilly. On 3/9/15 I had service work done at Sears. As part of the service at Sears they check your battery. The battery is nearly dead and has 39 cca. I went back to O'Reilly and their tech tested the battery and said it was bad. "Then", changed his mind and told me it was my alternator. I went to an auto elec. shop where they tested the alternator and it works fine. The car only has 50,000 miles on it so the chances of a bad alternator are slim. I then called O'Reilly Consumer Service Dept. where I was blown off like so much dust. I'm going back to the store tomorrow but I'm not optimistic.

I had bought their Brake Best rotors for my car several years ago and also installed new calipers and pads. The rotors are cheap made in China parts. They would warp after 1-2 months. I exchanged them under warranty several times before returning them and trading up to the better Bosch rotors. The Brake Best were $35 each and the Bosch were $23. These were better and would last 4-6 months before starting to warp and it was a few more months before they were as bad as the Brake Best in 2 months.

I go to the store on Southside OKC and a big hillbilly in overalls typing like a granny tells me he can't find a Ford clutch tool. He starts freaking out. People are standing in line and he's stressed for whatever reason. He refuses to get a book. Keeps looking in the computer and tells me no he is not showing one and then I say, "Never mind. Can you look up a DPFE on my gf's car?" He asks around and a nice gentleman in the back comes and takes over for him but tells me I don't need a DPFE? Well I go to the store down the road and get everything I need because the big man in overalls at the store on South Western on OKC was too stressed short with me and rude and was texting for 5 minutes eating a sandwich while they're packed. I will never go back there again!!!

Can't even get touch paint after 3 weeks - Through title is pretty much self explanatory. Needed touch paint for my vehicle which is a 2005 Ford van. You would think it was for a Ferrari considering the stumbling, bumbling, can't find the order, oh yeah, we're getting it right now follies. I wouldn't trust these guys to order me a dam bubblegum in a candy store! Three weeks? By the way, let me check to see that the Incredible Incompetents put the money back into the account.

Couple weeks ago my husband was having issues with his radiator fan not shutting off after the car was turned off. We had read to replace that relay. We went to O'Reilly's who said they had the correct one for a 2006 Kia Sorento. The one they gave us I had questioned as it said on the package "flashers". The guy at the store said it would work. We went outside and replaced the relay. Well guess what it wasn't the correct one. Thanks to them giving us a wrong part not only did we have no working radiator fan but now have no low beams on our headlights or ac/heat blowers are not working which makes the car unable to drive due to overheating.

I have been ordered rear brake pads on Saturday. They told me it's going be ready within 45 minutes but 2 hours nothing there. Finally I gave up and went home. I came back on Tuesday 2:00 pm to the store and they gave me wrong order and again they said sorry - wait another 2 hours. This the worst store. 6543 Bissonnet St. Houston, TX 77074-6521 United States.

I will never buy another part from there again. They opened a location 2 minutes from my house 2 years ago. Since then, I've bought and returned 2 starters, alternator, 2 outer tie rods and 1 inner tie rod back to AutoZone.

I'm not one to write reviews, or even bring things back to a store but this was just ridiculous. So, I ordered brake calipers from the Piedmont SC store on Anderson St (Hwy 86). I ordered these brake calipers on a Tuesday, I was told to pick them up Wednesday morning. Calipers never showed up, pick them up Friday morning. Wow, uh ok... Got them Friday AFTERNOON, along with a floor jack, since I needed one anyway. I bought my pads and rotors online somewhere else, because I do weekend autocross. That OEM stuff won't cut it much. Calipers are remanufactured, I was told $46 each when I ordered them, then had to pay $60 core charge.... Wasn't ever told about the core charge until I picked them up on Friday. Oh well, I NEED to get these brakes on!

My daughter in law bought a battery 20 days ago and it's faulty and had to buy another one somewhere else and they said that the 60 day warranty didn't cover the battery because it was previously installed then he kept her receipt then I went back for it and he wouldn't look for it. So then I gave him a phone number to track it and he said it's not there. Bad business and dishonest acworth ga store off Cherokee st. Manager's name is **. Her power is going to be cut off and she has two babies. Sad because every other dealer returns battery. Be careful, go to AutoZone.

I purchased a 72 month battery March 6, 2015. The receipt said 2 yr free replacement -- prorated thereafter. I am now a satisfied customer. The bad advice I initially received was made right and now it is okay!

I had phone O'reilly's auto parts on a monday to order an alternator because their website would not let me order it. The guy at the store said it will be ordered and I said I would pick it up on Sunday. Made a special trip to the store, no one knew anything about the order. I left without an alternator. I contacted the head office by e-mail and got brushed off like my business did not matter. Terrible customer service and even worst attempt to correct the issue. I guess customer satisfaction is not important to them. They have not returned any of my e-mails since the first response.

I bought a complete brake system from O'Reilly's auto parts - a factory defect caused the brakes to fail. When I called O'Reillys they said "Call the manufacturer." When I call the manufacturer they say "It's O'Reilly's problem." This defect should lead to a recall to avoid someone getting hurt or killed, not playing the blame game to save face or $$. This corporate model is at the root of sloppy manufacturing, I must now end a 20-year relationship with my parts company. O'Reilly's and Dorman products should look at who they are screwing, without customers they have no business.

Having worked for this corporation awhile, this became a moral issue which hurts me personally. Shops are encouraged to order parts at significant discounts, and the local store delivers them. Drivers also pick up any parts being returned, and there are LOTS of returns! Some were simply the wrong # or the customer declined to have the job done...fair enough. But MANY are 'warranty' failures that either break before leaving the shop; or get driven by the customer and fail, with potentially disastrous results. These failures range from ball joints & brake components (which hold the wheels on and are critical to safety) to complete engine replacements, which can leave customers stranded in very remote areas with no cell service; this could also prove fatal. The % of failure is very high, for such extreme risk to anyone on the roads.

Their "rewards" program is lousy, first you only get $5 for every $250 you spend, then you can only use one of the $5 coupons at a time, and oh yea, they expire!?! I spent over $1000, they gave me seven $5 coupons, totaling $35, come to find out I can only use one coupon, and am stuck with the others. Not very rewarding. Over at autozone their point accumulate and you can save big, so that's where I'm spending my next $1000!

I called to check the price in a radiator for my truck. The employee said, "$169 plus tax." At the end of our conversation and quote he said, "...And we have a price match guarantee." I called Certifit and their quote, for a comparable radiator, was $89 and some change. In sum, O'Reilly didn't honor the price, and was told I could review the terms and condition of the price match guarantee in the store. The terms and conditions does shed light on the 'terms and conditions.' However, the employee did not say, 'subject to terms and conditions.' My concern is, "When is it ethical to lie to customers over the phone in business practice?"

Ask the guy at the counter for a Iac valve for a 2000 Ford Crown Victoria and was told $145. Went to advance auto store and bought one for $61. The same thing why the high prices.

I have a 97 Pontiac grand prix, with a super charger. I purchased a fuel pump and put it in. When I got it I noticed there was a slight difference. I took the pump out of my car and took them both back into the olive store. I showed them. They said different brands make them different. They said it was right for my car. It got put in. Of course it failed on me. So I figured faulty part. So I returned it. Again I questioned it. They reassured me it was right again. So it got installed. Of course it fails again. So I went to the store on Ashland. Ordered a replacement. Waited a few days. I received a different pump. I could believe my eyes. That pump didn't even leave the store. It no way even remotely looked like the one I pulled out to begin with. Now I'm going to have to get a used one.

I went to the O'Reilly store at 200 S Rosenberger ave Evansville, IN and purchased a Transmission filter for my 2008 Dodge Ram 2500 and the counter person sold me one. Next day went to change it and notice it has Two filters, one traditional trans filter and a second spin-on filter. So I head back in town and buy the other filter, manager very sorry for counter person not telling me there are two filters. I then go install second filter and service trans. The next day I go to drive truck and it does nothing when I put it in gear. After 10 seconds it slowly starts to pull. I shut it off and restart and feels fine.

My car wouldn't start on the 30th of last month so I took it into a mechanic for help. He told me my battery wasn't any good. I took the battery to O'Reilly Auto Parts and they said that company policy they had to try to charge it for an hour and a half. I went back later today and this is the 2nd of January 2015 and he told me that his computer showed I originally had the warranty in 2012. I had got a new battery in 2014 when I fix the car up to be roadworthy again and that he would help me by letting me use the first warranty and it would cost me around $60, now I've never heard of somebody doing that kind of thing. I thought you warrantied an item because it was built well and you were behind it and obviously they weren't there behind it because they were just saying it wouldn't be done. I did call their customer service number the 800 number and although the person listen to me and said he was sorry that is the way they do business.

I received an alternator from the company and it did not fit my car part. I called and asked for the return procedure. The man on the phone told me to initiate it online and I would receive a return label in my email. I never received it. I called the following business day and spoke with a rep who told me they don't send return labels at all. This was upsetting to me because #1, I was promised a label and #2, I received a part that did not fit my car. After about an hour of being placed on holds and stalling, he finally transferred me to a supervisor. She was rude, condescending and unhelpful. She told me that I never called the previous week and that it was my fault for ordering the wrong part. You would think that after staying on the phone for 1 1/2 hours, they would make the customer happy. NOPE! Never again. Buyer beware. Very rude and sneaky business.

My less than a year old battery went out again! Left me stranded in a blizzard and I almost froze. This is the third one, each time I had to pull the battery, get a taxi, go back to O'Reilly's and they had to put it on a charger and do a lot of tests to tell me it's got a dead cell. I'll take my 100.00 dollar loss and Never shop you guys again. How can you sell defective products and get away with it? Shouldn't there be a recall? Would tell you the name of the battery but my Truck's broke down in a snow drift.

My car was having trouble starting up off and on so I brought it in to O'Reilly to have the battery tested. They went above and beyond in helping me. My younger brother was with me and they explained everything to him and how it worked and made what could have been a boring trip into a time he still brings up. This was the best experience I have ever had fixing up a car.

This is a long story, and a bad one. It starts in Oklahoma City and ends in Boise, Idaho and spans over several years. In 2008, I rebuilt a 250 six-cylinder for my '73 GMC and purchased a brand new radiator as well at O'Reilly's in OKC. I drove the truck back to north Idaho and during the winter of 2009, the drain-plug on the radiator literally popped out of the hole and dumped all of my anti-freeze all over the road in 5-degree weather resulting in my NEW engine with less than 50,000 miles overheating and putting a small crack in the block. These drain-plugs are faulty, and strip even tightening them lightly by hand. The replacements also strip, but yet, the radiator has a lifetime warranty. **.

The level of customer service at O'Reilly Auto Parts at 1317 Florin Rd in Sacramento Ca. is by far the worst I have ever encountered in the 40 plus years I have been in the automotive industry. I have no idea what standards are taken into account and what level of automotive knowledge is required. It seems as no one in this store has seen under the hood of a car much less ever worked on one.

My car was overheating. I took it to O'Reilly on Shaver and they told me that it was just a temp sensor. About the sensor when I put it in, it was showing that I had no temperature whatsoever. When I told one of the workers, he said it'll be okay because if it gets hot it will show. Well the cause of that my engine blew up. Now I have to buy a new engine to replace the workers fault at O'Reilly costing me 900 for engine and 1,000 to change out motors. TY O'REILLY.

I purchased a 72 month battery in January 2011. The receipt said 2 yr free replacement -prorated there after. At 36 months it died. Bad cell said the O'Reilly employee. I paid $90.00 for the battery. I was told that the company "did away" with prorating.... so it would cost me $96.00 to replace the battery! The store called the district manager, Ricky, who said they could give me $20.00 off..... really! Not acceptable. Will be contacting to company on Monday.

Bobby, in store located at ** lied about what I said to him when buying some parts for my Toyota Camry 1996. He sold me parts for 1997 and invoiced them to the City of Houston. When I asked him why no taxes, he just said "it is weird". I will find out what to do for the City of Houston to know what this employee does.

On several different occasions, at least twice a week, one particular associate CONTINUALLY provides the WRONG parts when I have called and specified EXACTLY what is required. This affects me negatively in that I am often unable to have a job finished at the expected time. My customers are inconvenienced considerably... wasting time and money while the problem(s) are corrected. This particular associate has been at the hub location where I do the majority of my business transactions for at least three months... It's my opinion that this person had little to no automotive repair industry experience and was merely hired because he is the regional or district manager's son-in-law... complete moron. I'm very tempted to pull my account and buy elsewhere. I will no longer recommend my customers purchase parts at O'Reilly's.

I purchased a rebuilt distributor from O'Reilly Auto Parts and Installed it in a 1955 Ford Crown Victoria (that I have owned and worked on for 30 years), drove it 500 miles on a trip and it froze up. When it did this, it retarded the timing, exploded my mufflers and the engine died. We had to have the car towed 100 miles to Grand Junction, CO, rent a car to get home (Aurora, CO) and take our truck and trailer back to pick it up. I took the distributor back to O'Reilly and made a claim for the muffler replacement and additional expenses. Six weeks later, I received a check for only $45.00. Because of the defective distributor, it cost me over $800.00 for the car rental, mufflers, and the trip to get the car back. This is very bad customer service.

As a result of a new manager taking over the store I work at, the position I was in line for was given to a person who is less experienced and has lower seniority than myself.

The Assistant Manager Lee treated me and my family with complete contempt and disregard. He shows no empathy to our situation and was unwilling to help with our needs. He was threatening me and my 78 year old father-in-law in front of my 13 year old son. He told us to leave his store and he was not willing to help because he thought we wanted a part for free after I repeatedly told him that I would gladly pay for the part and bring the failed piece back to his store for reimbursement. I have never had anyone treat me and my family with such foul behavior. He acted this way in front of his own employees and other customers in the store.

I went to the O'Reilly's at SE 44 and Sunnylane in OKC. I ordered brake pads. I bought a $3 bottle of car air freshener. The next day, I got in the car to go pick up my brake pads. I took the air freshener out of the package and sprayed it. It smelled like dirty socks. I went into O'Reilly's to pick up brake pads. I told him I wanted to exchange the air freshener for a different one. He said no. I said it smelled terrible and I wanted a refund or an exchange. He said, "No. You opened it. You have to keep it." I was stunned. I said I didn't like the aroma. He said, "Tough. I'll ring up your brake pads." He was smirking and nasty. I bought my brake pads. I told him he could keep the spray. He said, "Okay thanks! Have a great day!"

3/30/2014 This is the last time I walk into this O'Reilly store. This store is on Garey Ave and Foothill in Pomona. I have spoken with the Manager before about his employees and nothing seems to change. There can be 5 to 10 people in line and only one person helping at the counter while the others are in the back doing nothing. Today, I waited in line for 20 min only to watch the next available salesman help someone else who was walking past the counter. At this point I just left. Usually when I walk in there, there is only one person who knows anything, either the manager or **.

I am not surprised that these people take your money and you leave the store without what you purchased. On 3/11, I made a purchase and they swiped my card. Immediately I saw on my iPhone bank app. It was hard paid. This means the money was sent to O’Reilly immediately. The store refused to give me the items I had paid for and claimed their process company was down. How many 1000's of people did they take their money? Then two days later they did it again! Working with store manager and their corporate treasury section they claimed it would be returned as a credit in 3 days (3/14), that was a lie. Then they claimed when it was not returned as promised it would be the 21st. That also was a lie. Then they claimed the 24th and now that two is a lie.

On 10/15/2013, I went to the O'Reilly store located at 1701 SE 29th Street in Topeka, KS, where my son was employed, in an attempt to purchase a car cover for my '55 Crown Vic'. Upon my arrival, I noticed that when I pulled up that the employees came to the window staring at me intensely while I walked up to the store, then moved quickly away with the store manager, **, quickly moving to the back away from the service area. Upon entering the store, there were 3 employees at the counter with only 1, attending to another customer, but he still took the time to greet me by saying "Hello Mr. **," with the others basically looking down and away from this writer obviously not wanting to talk/wait on me.

I went to an O'Reilly store in Joplin, MO store # 40440, bought a quart of paint from Jeramiah, asked for hugger orange in Nason brand. He mixed it wrong. And told me that it would mellow out once it dried. I spoke to a manager named Scott who told Jeramiah to mix another quart. This idiot did the same ** twice, mixed it wrong and could not get it right so I called corporate and spoke with Emerit. He talked to his guys at the store and they said they mixed it right. Long story short got paint that is crap color and O'Reilly won't take care of the customer. They suck. I went to NAPA who mixed the paint right from the start. Good to know I will never give O'Reilly's any more of my business. They suck as a company who does not give a ** about customers.and hire ** idiots to work at their store!!

I have been a loyal customer of O’Reilly Auto Parts for several years, but I regret to inform you that I will no longer be shopping at your stores and I will not advise any of my friends and family to shop at your stores. My name is Levi ** and I am a disabled veteran. I often work on my car myself and therefore frequently shop at auto parts stores for the equipment I need. Up until recently, my preferred choice of stores was O’Reilly Auto Parts.

First and foremost, I do not have to shop at your store and after my recent experience, I remembered why I have been back in over 10 years. I will continue to patronize your competitors from now on. Every O'Reilly store I have ever walked in is empty; no one really shops there. They are more of a counter service/delivery company for other business, so don't expect much attention when you walk into a retail location. I was never greeted or asked if I needed help and when I approached the counter, the 2 people there looked at me like "what do you want..." I put my single item on the counter and said, “I'm ready to check out.” I literally heard an audible sigh. I handed over my credit card and asked if they had a military discount. I grabbed my receipt and product and walked out in disgust.

I was returning brake pads that were not needed in the original box that was purchased 3 days ago and core charges on 1 caliper and 2 caliper mounting brackets. I was informed when I tried to return the cores that I needed the boxes: you need to put that information on the boxes and the receipt. I drove 45 miles one way to the Pine City, MN O'Reilly's. I saw no humor in this situation. So I left the pads and cores at their front door and called the store to let them know that they can keep their core and pads - they must need the money.

I was not issued a full refund with my original receipt in hand for an item over 100 dollars, as it was damaged/used, just absolutely in unacceptable condition upon opening the box! When I I recently purchased a new radiator at one of your stores on Sept. 18, due to my busy schedule, I did not get to open the box for 2 days (as it sat unopened in my garage). When I did, it was clearly not a "new" item. It had bangs and dents to the outside frame. It was still shiny. Nonetheless, I paid for a "new" radiator.

This Roswell parts store is a joke. Why? Well, let me tell you why? I came in with a torque converter for a 1979 Dodge truck 318 engine for an auto-trans 3/4 ton with a non-locking converter. Well, on day 1, I came in; they had to order it because they didn't have it. So, I paid for it to get the order. It came in 5 days later. I went there and opened the box in front of them at the counter. I looked at it, yes, it's the right one - but the trans fluid and the dirt was all over it and it's not even painted. It was a core. They all saw this and told me they don't do business like this and ordered again.

I walked into the store in Liberal, KS, walked to the guy named Jesus and asked for help, to hear from him waka flocka out of his mouth to me. I told him that was rude to hear, that's what he said. The assistant manager was there and he just laughed. The guy told Jesus that it's not professional to get yelled at and told that he's going to kick his **. I know from many years of working that it's rude to talk to someone like that. Who the hell are you guys hiring to run this store? I heard from a lot of my friends how rude some of the people are. I go in there and I need to ask for the guy named Charles who will go out of his way to help you. But someone needs to do something to fix this **.

Well, this is one of the many incidents with the manager at this store and I had previously decided never to shop there again, but I gave them the benefit of the doubt. I went in there today. Basically, I needed a pulley and rather than tell me up front they don’t sell them, the manager pretty much called me stupid for not keeping the one off my core, which was the type I needed to change. Anyway, so this had nothing to do with what I needed anyways. I have got nothing but rude comments and disrespect toward me and my mother. All I have to say is drive the few more miles to somewhere else. Thank you.

I was injured while shopping at O' Reilly's Auto Parts store, by a small razor sharp price display, that was sticking out 8-10 inches into the aisle. The sign was made of metal and clear plastic, approximately 2x3 inches in size, and placed at about 3.5-4 ft. high. The display was placed just a few steps inside of the store entryway, of the main front check stands. As I walked in the doorway, my left forearm made contact with the display that was sticking out in the aisle. As I looked down to see what had happened, I could see that my forearm sustained a four inch laceration, and was bleeding. I then yelled out to the attendant at the check stand that I just got cut by your display sticking out in the aisle.

On 4/11/2011, I purchased cylinder heads for a 1983 Chevy 4x4 1/2 ton K10 P/U with a 12 month or 12,000-mile limited warranty. One of the cylinder heads was defective. The parts were installed onto the engine shortly after the time of purchase. We tried to figure out why the exhaust manifold was not compatible (the bolts not lining up into the cylinder head) with the new purchase cylinder head. On 8/15/2011, I took the issue to an ASE certified mechanic. At that point, I was instructed to take the issue up with the store that sold me the cylinder heads that are not the correct ones.

After asking what to use, I was given the wrong fluid for my power steering and it destroyed my system. The damage will cost me $2,800, which I do not have. I am handicapped from polio and need that particular vehicle for work. I am now out of work! Pat **, the district manager said that, "It's a buyer beware thing." Then, corporate told me that if I cared about my car, I would have known it was the wrong product. I guess their buyer beware means that no one should take the advice of any of their employees!

I purchased a new battery. There was a core charge (return of used battery). This core charge was refunded to me upon return of the used battery. When I looked at the receipt, I noticed I was charged tax (San Francisco, CA 9.5%) on the core. The core was $12. When I received the refund for the core, no tax was refunded. The amount was $1.14. This is obliviously theft to me and maybe the state. I'm not sure how deeply this goes with regard to returns, cores and the such, but I think it should be nipped in the bud. It may be only a programing error. Personally, I'm not concerned about the $1.14. Just the big picture. Thank you.

My son saved his allowance to buy a Zooma scooter and not 1 month after the purchase, we started having problems with the brakes and the motor. I took the scooter back to the retailer for an exchange or refund. They said that their was nothing they could do but they would look at it and send it to the manufactuer. Checker Auto had that thing for over 5 months. To make things worse and after several calls several days a week they just had it sitting there in a corner. Since the 90 day warranty had lapsed, there was nothing they would do.

I purchased oil from Checkers Auto Parts and mailed my rebate form and receipt. I did not receive my rebate. I called and was told they sent a check but are sending me a 2nd check. I have not received the 2nd check for over 6 months. I do not know how much longer I have to wait.

O'Reilly Auto Parts sold me an air conditioner compressor in 2005 for my wife's car. I took the car and part to a reputable shop for installation. I had to pay $300.00 in labor to replace it in 2005 when it came apart and then again in 2006, when it came apart again. Now, I have to replace it again in 2007 because it came apart again, and it is 2 months out of warranty. So, I even get to pay to replace the part this time. O'Reilly Auto Parts said they don't care. They want me to take it to court. I am out $45.00 tow charge to shop. $1,250.00 for a new non O'Reilly's compressor installed.

The store manager (Jose) refuses to honor the battery warranty. I presented the dead battery and some store receipts in an attempt to get the warranty honored. Instead, I was met with "store policies" that appear to be designed to block any battery warranty exchanges. The store insists that dead battery needs to be recharged (only to delay problem a few more months).

My son drove his brand new zooma gas scooter the length of our driveway (50 ft) and the rear tire locked up and the handle bar came loose. I had a hard time trying to get the handle bar back in place and the rear tire to unlock. He then drove it about another 50 feet and the rear tire locked up again permanently and the rear brake assembly came off. Checkers auto store where it was purchased refused to deal with our problem and zooma scooters will not refund us because it was out of the box and used.