O'Reilly Auto Parts Reviews

I have used O'Reilly across the country, but never had so good an experience as my experience in Killeen, TX. I needed to buy a headlamp for a 2015 Chevy Equinox, and I asked a worker, John, if he could install it for me. He started figuring out how to do it, but found out halfway through that it would be a huge job. Store policy is that if it is too time-consuming, they have to ask you to take it elsewhere. As we were going inside to buy the parts I needed, the manager, Ace, said he could take a look and proceeded to do the entire VERY complicated process and changed out the light. Afterwards, they took the time to make sure everything was properly reattached. The entire time, they did not act like this was a burden, and were incredibly friendly. I will definitely be going back to this very clean, well-run store.

The customer rep is excellent. I can always count on her for everything. She has time for her customer and spent time going through stuff for you to understand, the same time she can take you around the shop to make sure you get the right part

I went into Madison location yesterday and I wasn't very pleased at all. This guy kept pulling the racist card. Being very very rude with me. I'm a lady in my 50's. I have never been treated or talked to like in my life.

Just away, DJ welcomed me into the store and help me to the store. He was just so helpful with my headlights. The suggestion of my spark plugs and even informed me that my brakes was less than halfway of the lifespan and I should look into replacing them

I went to my local O’Reillys about a windshield wiper not working properly and it just so happened that the power was out in the area at that time so my O’Reillys store had no power however they referred me to an alternate O’Reillys that was not very far away. And they actually called the alternate O’Reillys to tell them to be expecting me and what the issue was. I got to the alternate O’Reillys and was helped by Nick. He was the nicest and most helpful employee. He found the issue he replaced the wiper for me. It works fabulous, but not only that he was professional yet polite, and so very friendly.

Your superstar battery terminals are junk. They will not tight down on your superstar batteries. Two different size posts is dumb where you have to modify the terminals to fit the battery post. If you were stuck on the side of the road, you'd be f*****

Went to Oreilly's in Morton Illinois and paid 800 dollars for two control arms and two cv axles for a 2012 Mazda 3 i. One axle looked ok, still wrapped in plastic, other was just thrown in box, already used, nicked up after someone pulled from vehicle and cv boot was ripped. One of the control arms had a rip in boot as well. Taking back tomorrow. The old parts on car seem better quality than this junk and they have over 200 thousand miles on them. Jeez do better oreillys. You charge out the ass for these parts and they are not worth putting these parts on..

Kerri ** was an exceptional customer service representative at this location. As a woman, I greatly appreciate having a female representative at an auto parts store to provide guidance when needed. Thank you, Kerri, for your exceptional management and personal qualities. Your services have undoubtedly secured my business for my future car needs.

Subject: Formal Complaint – Incident at O’Reilly Auto Parts Store #5327 (Beville Rd) on September 15, 2025. Dear O’Reilly Auto Parts Customer Service, I am writing to file a formal complaint regarding an alarming and unacceptable incident at your Beville Road location (Store #5327) on Sunday, September 15, 2025. This matter endangered my father—a 100% disabled Navy veteran with terminal prostate cancer—and caused significant stress and hardship for our family. I request immediate investigation and corrective action.

On September 9, 2025 at approximately 5:00 p.m. Jonathan assisted me with a battery purchase. Jonathan was efficient and respectable. Jonathan gave me the kind of service and attention one hopes to find at a neighborhood store. Whoever hired Jonathan made a good decision.

I have deal with O'Reilly for 40+ years. I recommended my kids in college from Texas to Iowa to Arizona O'Reilly's as well while they are away from home. The staff at everyone I have been to has been great and even step out of the way to get my girls going again. One example is a O'Reilly in Albuquerque New Mexico. Two of my daughters are driving home from Arizona and had jeep problems. They came out tested the battery and alternator and found the battery clamp was loose. They ran a diagnostic on the jeep didn't see any more issues and they are back rolling. I can name a million more times in 40 years just like this. Yes I am sure there are some crazy stores around the country, but the ones I do business with in Madisonville, Crockett, and Buffalo Texas and the ones my girls used have been great. Old saying there's always one bad apple in a basket and our basket has a bunch of good ones.

Horrible company. I have had a business account for at least 15 years there. I went in to purchase 12’ of vacuum line. After they cut the 3 pieces they charged me 42.00!!!! I asked, "Is that with a business discount?" They said, "No. You’re just a retail customer." I could have purchased the hose of better quality from NAPA or AutoZone for retail 27.00, wholesale near 20.00. I'll never go back to one of their stores knowing they rip me or my customers off being 50% higher in price. Gougers !!!!

Caden at East Colonial O’Reilley was very helpful and found all that I needed. What a great kid! Thank you Caden. I was looking to rent a kit and he found exactly what I was looking for! Also some lug nuts and that too he found without a problem. Thank you again Caden!

I had a great experience with Brian at the Air Depot location. Even with a broken wrist, he tested our old battery, replaced it, and installed a new one quickly and efficiently. He was professional, friendly, and went above and beyond to make sure everything was done right. Really appreciated his positive attitude and excellent service!

Connor and Matt went above and beyond to make my experience as hassle free, convenient, and stress free when I was searching for the right parts for a client. They had the parts in stock, made sure to have them ready on arrival, and provided an amazing price up front. These guys at the 1256 Versailles Road, Lexington, KY 40508 location care about the customer and love what they do, which is hard to find in today’s world. Appreciate them and I will continue to be loyal to O’Reilly’s because of these fine gentlemen! Thank you so much for what you do!

In late February 2025, I purchased a Murray brand new water pump from O'Reilly Auto Parts. On April 19th that brand new water pump started leaking from the weep hole, basically from this day forward it's been one pump after another. So on April 20th it was a Sunday. I drove to their store here in Oakland Park Florida, I took the bad water pump off and brought it into the store thinking this should be an easy fix. In the store the replacement brand new Murray water pump in the box was defective. The impeller blades were digging into the housing right out of the box. Yep wow that's crazy. So they didn't have another Murray so they gave me another brand that they had in stock. I thought great. I go outside and I installed the new water pump and added antifreeze and the pump instantly started leaking. After realizing it wasn't anything that I did wrong. I pulled this water pump off and inspected it myself.

I needed some fuel line. So stop in O'Reilly to get it. I got 3 feet of line. It was all he had on the roll, he never cut any of it. It was $37 for that, so I got it anyways. I needed it on my farm. The guy never say it non-returnable. So I'm thinking if I don't need it I'll take it back. I get to my farm and find some I already had. The next day I take it back, and they say it non-returnable. For one think fuel has never cost this much , and being that I paid that much for it is even worst. I think he should have told me this. But you were get my business, NOW YOU AREN'T! I DON'T DO BUSINESS WITH BS!

Customer service a thing of the past… NOT at O’ Reilly’s in Fuquay. Hector was professional, helpful and kind. I needed oil for my truck and had no idea how or what to buy. He educated me on my options and made sure I drove away with the right oil in my truck. Great experience.

Went to the O'Reilly at 285 East Ovilla Road in Red Oak, Texas to get my battery checked. Turned out the battery was dead. Fortunately, ** was able to bring up my purchase and discover my battery still had some warranty left and they had a new one in stock and were able to change it out in a matter of minutes and I was on my way. Thanks to ** and his crew at O'Reilly's in Red Oak who saved the day with excellent customer service and got me in and out quickly.

**, at store 3434, at 1019 E. Michigan Ave. in Ypsilanti, Michigan, was amazing. Great customer service with in-depth knowledge very helpful. Now I know where I’ll always be going to get all my car stuff. Y’all gotta come out here and give ** a Holla. He will do everything you can to get you what you need.

Bought a starter at the St. Paul location and it was pretty big bucks, almost $150 for a rebuilt starter but we had to fix our vehicle. We were never told this was a rebuilt starter and after I put it in, the starter failed 3 days later. Put in a new GM AC Delco starter and the truck is fixed. Went back for a refund and the crap I got was unbelievable. I am a retired GM master tech so I have tested, installed and fixed many a starter. O'Reilly's used to be about the best place to buy parts from, now it's the WORST. Last time I have to wait at their local warehouse 1 1/2 hours for a $5 gasket, while 8 employees were sitting out on the bench. Lady came out to tell us they were short-handed, should have learned after that incident not to go back, will not happen again, I'm done with O'Reilly's.

I have been going to my O'Reilly auto part store for about 10 years. Before that, I shopped at a different O'Reilly, in another town. My point being, I have been a customer there for a long time. Today, when I went to go get rotors and pads, I asked the kid behind the counter about the deal that I saw online. The deal was, if you get a set of rotors, they would throw in the brakes for free. I was told that it was only online and they will not honor that promotion in the store. I thanked the kid for his help and I asked him to tell his manager that I will no longer be shopping there. Everyone there has been helpful, but I am not playing these games with companies anymore. I will buy my products online if I have to. Too bad too. I liked going there.

I want to thank the employees at the store at 4500 Broadway in North Little Rock Arkansas. Our van broke down in their parking lot Monday, July 7th. They let my wife who is a wheelchair come inside the store so she wouldn't have to be out in the heat. The employees were very kind and compassionate to our problems. Fortunately, a kind gentleman who was there was able to replace my water pump and get us going. Just wanted to let management know these employees were a blessing to us as well as the man who helped us. Blessing to all. The store had all the parts we needed.

I just want to say Sean was so helpful, professional, kind and knowledgeable about what he was doing. I’ve never been an O’Reilly's customer but because of Sean the manager @ the Baldwin store in Pontiac Michigan.

Just a turn signal bulb for my motorcycle I commute on to work. All I had was the metal piece that connects inside the lens. Junior was at the desk and he did not have much to work with as the bulb was broken when I took it out. He got the bike's info, looked it up and yes he had a pair of bulbs perfect fit and that give me a spare. So you riders out there stay safe, keep your lights, turn signals and brake lights working. Thanks Junior at Brooklyn Center O'Reilly's for great service with a smile! I would recommend this store and Junior anytime.

it upon himself to correct the error without incident. This employee is a great asset to this company and should be credited for his actions.

Horrible customer service. When you order a part online you will assume it is in stock. If it’s not you will not know until you arrive to pick it up and it’s not there. Then you’ll have to call and call for weeks to get a refund.

I went to 24624 Aldine Westfield Spring. When I walked in, ** and ** greeted me with a smile and a good afternoon. These two young men did not hesitate to help me find what I was looking for for my vehicle and I just wanted to say thank you.

I bought Monroe Max-Air Shocks for a GMC pickup. First box was opened and taped shut.. No hardware. The store guys order another.. Again opened and missing the fitting. The guys behind the counter are ok but the warehouse is no good. Put me in a bind with the customer. Never going back.

I'm a senior and find myself being cheated, lied to and tested by more and more sales people every day. A local tire store broke my oil dipstick and was charging me approx. $200 to replace the entire casing because they said “it broke off in my hands and we tried but failed to get it out. It had fallen down too low.” 😵‍💫 I have never seen a dipstick break and get stuck down in the canal. Feeling like the dipstick was broken “on purpose” I went to O'Reilly in Cathedral City on Ramon Road. A young saleslady “A” came outside with needle nose pliers and within 3 seconds she pulled out the body of the dipstick. Of course the crooked shop up the street said they tried and it wouldn't come out. Needless to say I purchased a new dipstick at O'Reilly for $18. Bravo to O'Reilly for being honest and helping an old lady in distress.

Updated on 03/27/2025: Review on 3-26-25 was incorrect. When I put the battery in the mower the next day it was bad. The Oreilly tech was correct it was a bad battery. The 3 stars was because he was trying to sell me a battery before testing or charging the battery. Trying to sell the battery before testing caused me to feel like he was going To try sell battery no matter what,

I experience very well customer service with Melody, Lisa, and Robert those are my go to, but the rest of the staff is very much knowledgeable, very much, friendly, very helpful. The store is always clean and orderly in a neat position in fashion. Every time I visit I highly recommend going in talking to Melody the manager. She’s very much helpful and appreciate it to help you.

Yesterday March 24, 2025 I called O’Reilly’s Auto parts in Hastings, NE to ask if they could come to my car, with antifreeze and a car battery since I’m disabled. BJ ** (manager) agreed to help. He sent Brendon ** and Leo ** out with the supplies and these men Actually installed the battery, diagnosed my overheating issue and replaced the top radiator hose free! The manager would not accept more money! This team is amazing and I can’t recommend O’Reilly any higher! 5 stars!

On Thursday March 20th I went to O'Reilly Auto Parts because my phone & tablet were not charging in my car & I thought maybe that my fuse needed to be replaced. I did not even know when where my fuse box was. So I went in & was greeted by JD @ Store # 771 in Mansfield Texas. He was just fantastic. He took the time to leave the counter & go to my vehicle & took the time to check the fuse. The fact that he took the time was very impressive & because of his integrity & professionalism I plan on coming back to his store from now on when I need any auto part. By the way my fuse was just simply loose & JD took out the fuse & put it back in & now I can charge my phone & tablet because it now works. Thank you JD. You are the best.

The staff at the O'Reilly in Hickory Hills, Il is outstanding, their knowledge, patience, their help, I've been going there for yrs. and it's the only one I'd ever go to. The staff really knows what they're doing and they go out of their way to help you.

Horrible customer service; Cottage Grove, Oregon. Parts ordered sit on shelf forever, won't call you when parts arrive. Employees will ignore you, their personal calls, issues or conversations comes first. Hold purgatory when you call 1-800 number with an issue. Taking business to a competitor.

Jackson MI. Michigan Ave store. 2 people behind the counter. 1 on the phone. Clearly wasn't a business related call. Other had his thumb in his butt. After minutes of waiting to spend $500 in parts I went to AutoZone for the win.

I was at The OReilly on Lincolnway South Bend where I met JOSH. He was very Professional & went out his way to help me. I love & appreciate Associates Like him. He was A GREAT Spirit to have on this Cold Burrrtr Morning. I will recommend Anyone to this location.

They did not replace a lifetime warranty product. They also refuse to email you a receipt like literally everywhere else. Shady business practice and customer service isn't great. Wasted my time and money.

I called 911 West Main St., Salem, VA to ask about windshield wipers. I spoke with ** who was more than willing to talk about the different types available for the make and model of my car - as well as the pros and cons. He also discussed prices. When I arrived at the store, he even helped me put them on! I later found out, ** was the manager. Great service! I’ll be back.

Horrible service. They talk down to you and they don't know what's going. I called. Ordered parts and they said they would be there. Went in 10 months later. Was told they never heard of that and didn't talk to no one. Wish I could give negative stars.

Started off with us going into O'Reillys store #5719 to purchase parts needed for repair of my son's car, mechanic sent list over to O'Reillys they had parts ready to deliver. We paid with our personal debit card. O'Reillys employee originally did not want to give us a receipt, but reluctantly did after protest. Weeks later we pick up the car from mechanic it runs ok. Then we surprisingly received a refund for the timing kit that was supposed to be installed, after making a few calls to mechanic and O'Reillys it turns out he did not install it and returned it to O'Reillys for partial credit and cash.

Drove up to the store at 9:45. The employee ran to the back. Got a picture of him. As to my understanding, the store is supposed to be open to 10 o'clock. I believe the employees are getting paid until 10 o'clock. Then the employee came back to ask me what I wanted. I asked him. What time do you close? He said 10? It's 950, why is the door locked? I responded. I took a photo of the employee who ran to the back when I drove up. That is not very good management. To close early and get paid for the full day. That must be nice for the employee but bad for the business owner. This is the manager fault for allowing the store to be closed early. I mean why have store hours if they're not even being followed. Now I understand why I don't shop here. Have a nice day. And God bless.... Thank you for your time.

The O’Reilly store in Meriden Ct is awesome. The check engine light came on I went to get it scanned, got the results in less than five minutes, the manager Marcos whom attended me, went beyond his duties to not only, help me scan my car as well as to assist me in finding a mechanic to do the job. My car has been serviced in matters of one week, so thank Mr Marcos the manager of Meriden O’Reilly

The battery was purchased in October 2024 and put me down five times. I took it back November. They installed but made up excuses not to correct problem. Called Corporate, no help. Took battery back today after calling Road Service for the fifth time. The Manager at Broad River Road who was not cooperative found the battery to be bad but refused to install a new one. The first install left cables loose. Very rude and uncooperative. The fellow acted unconcerned and told me to call Corporate again like they won't do anything. I recommend to all disabled Veterans and Veterans, people in my area, not to patronize this store. They cost me extra money and time I didn't need to spend and created a hardship for me.

Went to location off Spencer Dr just past Preston St. Nobody would even notice I was even there much less help. One listening to his music while stocking. Other came out, seen me then walked away. What happened to customer service.

Placed an online order for Permatex Ultra Black - motor oil resistant, store clerk pulled the wrong item - which I did not realize at the time. Cleaned gasket area and put the Permatex on and tightened all the bolts. Left it overnight and checked this morning and leaking oil - checked the tube and that is when I realized that it was not what I ordered or paid for. Contacted O Reilly 800 number for Customer Service and they did absolutely nothing - can't even give you a free tube because of their mistake much less your time, gas and now have to redo everything! Poor Customer Service - I will never go back there. I should have went to Advance Auto Parts I have never had a problem with any of my orders there!

All of them - Rob, Josie and especially Alex helped me find the right part for my vehicle. It took a while, but they remained positive and kept at it until we found it! I wish I had this kind of service everywhere I went!

I will and always recommend Fife Store to go to. The staffs are very Helpful, especially Jason who I can say even though he is the Manager, he open his heart to come out to the parking lot and check who need his helps. Keep up your Good heart, sir. God bless you. 5 star is not enough for appreciating you 100.

My 77-year-old mother went into the Orangeburg OReillys to purchase a lawn mower battery. She asked the cashier to get the battery from the floorboard of her car for her. She told her that it was too heavy for her to pick up. The cashier refused. My mother went to pick it up. She cut her hand on the edge of the battery case and was profusely bleeding. She also hurt her back. My mother was so upset. I had to go and get her as well as retrieve the battery. I refuse to do business with this company. There were 10 employees in the building when I went in the store. (A few were dismantling a counter.) There is no excuse for laziness and lack of consideration for the elderly. This is disrespectful and doesn’t reflect well on the company.

Thank you Aiden for your excellent customer service in helping me choose the right battery for my Kia Soul. You also installed the battery and I was grateful for your expertise. You also installed new windshield wiper blades and recommended the ones I should purchase that would do the job. Your guidance for purchasing the perfect product to wash my black Corvette was also appreciated. You answered all my questions and was very professional doing so. It is obvious you enjoy what you do and you are wise beyond your years. I will hope your talents are appreciated and you will go far within the company or whatever you choose to do in the future. Thank you again, Karen. (A good Karen.) Lol.

I wanted to say that Chris and Jacob at the Danville, Ct. Store have great customer service skills and assisted me with an issue with my car. There was an issue with a part that I had purchased and both of these gentlemen went way over and beyond to rectify the problem. They are without a doubt an asset to your company. Please ensure that this review gets to them as it is common to let your associates know when they have done something wrong but very seldom do they get to hear when they have given impeccable service. Greatly appreciated! Thank you.

I got my Hyundai Azera back on Monday afternoon. Did a Quick Look at the repairs, look good. Paint on the other hand on the bumper does not match the rest of the car. Seems darker and not as glistening as the rest of the car. Had a chance to take a good look at what was done the next day and was not pleased at all! First issue was the door pillars, they were covered in something and were scuffed up. I buffed them and used some fine polish on them and it didn’t bring them back to the scratch-less shiny condition when taken to O’Rielly body shop. They were shinny black when I took it in for the repairs now they are dull and I couldn’t get whatever they used on the car off. Buying a new set of covers to cover them up. The dealership should cover this cost! The Windows had the same stuff on them as well. I managed to get them all cleaned up.

Poor quality. I had to take the alternator and go back to get another.. My car had to be towed twice due to a faulty battery. This inconvenience me finance and mentally.. I would never recommend to anyone..

Farmerville, LA store. Rude, terrible service. Both staff members were cursing their customers behind their backs for asking them to put wiper blades on. After that, we chose to go somewhere else to buy wiper blades.

Unfortunately, I have lost my faith in O'Reilly Auto Parts. I placed an order online about 8 days ago, and it was guaranteed to be delivered by August 30th. I received half of my order. When I called in and spoke with customer support, they said that my order had been delivered, and they would open a claim. This wouldn't be a big deal if I wasn't moving out of state soon, and had an appointment to get my brakes done before I moved. The missing items were Brembo brake rotors, and a caliper guide pin boot kit. Now, I had to put out an additional $300 that I couldn't afford to spend, due to half of my order missing. Yes, I may get refunded for the parts in 10 business days, but having to go through the hassle and scramble to find new parts and the funds for said parts has left a really bitter taste toward the company.

Just go somewhere else, the locations everywhere have no customer service, they provide the wrong information and when you try to get help or inform them over the phone through customer service they're just as bad, this whole company is trash. Went to get low beam lights, employee was basically laying over the counter watching TV on his phone and acted like I was a bother just walking in and then didn't even do his job correctly. Gave me the wrong part. So I'm down 60 dollars BECAUSE of course I had to open the package to put the lights in my car only to find out it's the wrong part.

8/24/2024 - Called the Main St (Cabot, AR) store today from across the highway at the Chic Fil A restaurant where the batteries of myself and another person had died at the same time. I asked them if they could come over and jump our pickups. They said they would see if they could. Twenty minutes later, I ran across the highway (bad knee and all) and asked about the call. There were no less than four guys in view standing around doing nothing, and they all looked at one another like they had no idea what I was talking about. Finally, one of the guys acknowledged they took the call and told me they 'technically' couldn't come over and jump our vehicles. So, instead of calling me back, they sat there and did nothing nothing while my daughter and I sat in the heat for twenty minutes. I and the other fellow took our business next door to Autozone, and I probably will keep it there... because they were helpful.

Last week my daughter was home from out-of-state. Her car was sending a start/stop issue message, and when the Jeep dealer said they couldn't fit her in, I stopped into the O'Reilly on 124th st in Brookfield, WI. I explained my situation to **, and he bent over backwards to help me. He assessed, made recommendations, and then installed new batteries per my request. He could not have been more customer centric...and the team in the store were also happy and helpful! I really appreciate great service, and I got that from Dan and the O'Reilly team! Thank you!

Like many of us I bounce between O'Reilly's and Autozone often. This was a small request however after this I believe I will stick to Autozone. I went in to get a brake part. Their computer said they had. 3 employees and a manager each had to take a turn at looking in the exact same spot as the person before them. Not sure if that dedication or waste of employee time however I don't pay there wages. So I asked if I could get the one that was 3 dollars more since their computer had said they had it, as well as online. Which was why I came to a place so far from my home to get the part I wanted.

The staff at O'Reilly's is great, very helpful. This review is in regards to just the website. The website is in need of being more user friendly. It took me over an hour to find what I needed at the store near me. So for wasting my time if I could give you a rating below a one star it would be a negative two star.

I was given a hub for a 4x4 colorado. I told them 2 wheel drive. The hub fell apart. Almost destroyed the front end. Had to tow my vehicle to a garage. Was told it was the wrong hub by a licenced machanic . When I went to take wrong one back pieces and all. Two days later. I was treated like it was my fault. I even offered to show the garage receipt. Did get refund. Just will never buy from them again.

The short, pudgy front desk guy wearing a hat at the Grand Forks ND store on South Washington Street should be fired. On his phone, didn't offer to ask what I was looking for. When I did asked him a question he looked annoyed I'd bothered him. He was annoyed when I asked him to show me where the OBD2 Scanners were located. He showed me a store sign that showed all the models of scanners and then left. I saw no sign of the actual scanners on the shelf. I came close to flipping him the bird for his terrible customer service but thought better of it and left the store. Treat your customers like crap and you lose my business. Ultimately, it's a poor reflection of the store manager. It's not rocket since, managers: Treat your customers with respect or you will lose customers. Consider me done with this store.

The store in Owatonna, MN didn't give me a part yesterday. I had a large order, went to the store today at 9:30 am, they weren't there. What kind of service is that. I will probably go to other stores to get my part now on

Picked up front brake pads on 5/26/24. Finally was able to get car up, tired off and find out I was given the wrong size brakes by Freddie at the 3400 W Lincoln store. Guess what, Freddie was there today, when I had to leave my garage open as the car was on stands half in and out of the garage with tires off. All Freddy could say was, "Well I charged you right, but grabbed the wrong box." Thanks Freddie. I asked if they give any kind of a discount like 5 or 10 % off for this inconvenience and their mistake. He said no. Once again, Thanks Freddy. Maybe he should verify the item he picks matches the item on the screen before he hands it out as he did when I showed up for the correct item, that would be a nice thing that Freddy could easily do at first purchase, not at return. Any comments back are welcome at **.

I had a terrible experience at O'Reilly Auto Parts at 15303 SE 37th St, Bellevue, WA 98006 that I feel compelled to share. I went in to purchase a new battery for my car and was "helped" by two knuckleheads who assured me they were giving me the correct battery. Unfortunately, their incompetence led to a disaster. Not only did they sell me the wrong battery, but installing it caused significant damage to my vehicle, amounting to $1200 in repair costs. The car essentially blew every fuse when It was installed, leaving me facing an enormous repair bill. When I returned to the store to explain the situation, the staff were unhelpful and dismissive.

I purchased a part for my car that has a lifetime warranty. The part went bad and while at O’Reilly, they suggested I replace it with a different manufacturer part, so I did. I brought back the old part for a refund, they agreed and tried to refund it to my debit card. My debit card was fraudulently used after the original purchase and the bank issued a new card, so refunding to my debit card wouldn’t work. I asked if they could just give me the cash since there was no issue with refunding it to my debit card (which is different now) but couldn’t be done due to have a new card, I was told no and that all I could get is a store credit. I’ve spent thousands of dollars on 4 different cars for my family over the years and they stiff me on $102??? Horrible customer service!

I have entrusted O’Reilly's with my business and their interactions with my customers and repeatedly receiving wrong parts for six years. I have closed my business account with them and will never return.

I have bought new alternator with two new batteries for my 250 Ford diesel. 2 months went by. Battery light come on. Take to O'Reilly's. Find out batteries had bad cells. Now 3 months happens again. While traveling at night on way home 5 hr drive and same issue. Stranded truck. Won't start. O'Reilly's not open. Do not trust their batteries.

We have 5 auto parts stores in our little town of Brookings Oregon, all of the well known stores/brands. I will always go out of my way to visit our O’Reilly Auto Store. The service is always friendly and helpful, as well as knowledgeable. And they have a pretty good selection of items in stock.

We stopped at store 3224, 415 East North in Rapid City SD, it was a Sunday so we were very thankful they were open and with great hours, and not only was Clint and Albert amazing to deal with they went above and beyond for us. Without their help we would have been stuck, we needed new ball joints and barring they had everything in stock and what they didn’t have in terms of tools they went to the other location to get for us. They really saved our trip and we would definitely come back to that location and encourage others to visit them as well if they are in the area!

ATTN: Corporate or if corporate cares! I went to 2 locations...On Greenback Lane in Citrus Heights & Sunrise Blvd, California. I needed Engine Reader service. One said, it's stolen, other said, none for weeks!!! What the heck! O'Reilly is a big company...why wouldn't they have back up tools!?? This is BS! I would not recommend O'Reilly. Go to Auto Zone etc.

Ordered part for next day delivery and they did not honor it. Would not cancel when asked because they had not shipped order yet!! Stated on website delivery date of 8/23 and as of now order status is still just label created. Do not trust their website and do not order from them! Crooks.

To those who would consider purchasing Laclede Chain’s tire chains, My wife purchased a brand-new set of Laclede tire chains from O'Reilly Auto Parts for a brand-new 2020 Ford Explorer. We took a trip to Mammoth Mountain in California in December 2022. On the trip we were required to install and drive on the tire chains. En route to Mammoth one of the tire chains broke and chewed up the felt fender well on our new SUV. Additionally, the remaining tire chain links broke loose and tore up the remaining fender wells.

Leo has helped me purchase the right parts at a very competitive price. I think he knows more and cares more than most in the field. I appreciate his passion and plan on seeing him for my vehicle needs from now on.

I went to O'Reilly's in Bellingham to buy jumper cables to start my truck. I used the cables properly, and upon first use, they began to smoke and melt. I took them back to O'Reilly's and they refused to replace them. I was taken aback that they would sell faulty equipment and then refuse to replace the equipment. They claimed they wouldn't replace equipment that had electricity running through it. Well, duh - what are jumper cables for except for that? Won't be shopping there again. VERY BAD EXPERIENCE.

I place an order online on May 26th. They promise the kit to on May 27th to pick up at the store in North Lauderdale Fl 33068. I called the store on May 27th. He Told me is not in the store; I requested the cancellation, He said, "You can't. You have to wait until the order arrives." On May 27th I went to the store; the part was there but opened and missing parts. Cancel the order.. Lost of time and gas...

This location is one of the worse in DeSoto county. The staff there have taken this location down and are rude to the customers. They are not attentive or customer oriented. In fact it is as if they are being interrupted doing nothing and are irritated when customers are in the store.

Bought some rotors and brake pads thru O'Reilly online. Did not just send for the wrong year, but wrong manufacturer altogether. Went to return at local store and was hassled. Will not be doing business with O'Reilly again. There is an AutoZone across the street.

I went into a O'Reilly's store to buy a headlamp bulb for my vehicle. I was looking at the bulbs and an employee wanted to help me, so I said, ok. I had pulled a package and was looking at it, when the employee pulled a double package off and said for a few bucks more you can get 2. So, I agreed to get the double pack for the price it was showing on the shelf (it was the last one). When he rang it up and tried to charge me double, I said, "No, that's not what was marked." So, he got the manager who said they would not sell it to me at what it was marked on the shelf after the employee talked me into buying it.

I walked in, grabbed what I needed off the shelf and when I approached the counter the guy was either high or half asleep. He was rude and rushing me when I looked for change. My neighbors already warned me that O'Reilly Auto Parts Olive Branch is the worse location and to go up the road to Napa Auto Parts for better service. I should have listened. I won't be going back. That's for sure.

You're on your own at the Olive Branch location, they are there to mill around for a paycheck and not to service the customer. Simple courtesy as a rep for your business goes a long way. There is no positive customer service here at all.

I called the store and gave them the information and looked it up and told me to bring it in so they can refund the money. When I went to the store and they said I didn't purchase it from them which is not true.

Terrible. I needed a starter for my trucks so I bought one, put it in my truck. 12 hours later the starter was junk, had to have a diesel mechanic check it out to see what the problem was. The starter was fried so I paid to have my truck towed and fixed again. I go into O’Reilly‘s, they don’t care at all. They just tell me, "Sometimes we sell garbage parts."

Came in at 3 and the 23 year old kid would yell at you about the info of your license plate instead going outside and having a look just because he was in a rush. He did not have a name tag but I would say he was rude. Sorry I don't remember my plate on the last minute and sorry you guys are too damn lazy to go outside to even look at the car in the first place. I didn't even get the part I need because of your rude customer service.

I purchased a car battery from them yesterday 10/13/2021 and after installation, the radio and clock on my Honda would not work. I immediately turned around and spoke with the assistant manager who basically called me a liar. I told him I had no reason to lie and asked him to take out the battery and reinstall, which he did to no avail. I returned to the store today to ask if they would take the battery back, and give me back my original battery so that I could take it to the dealer. This woman told me the battery was in their warehouse and once installed they do not accept back. They could have traced the battery at their warehouse and since my radio is not functioning, they could have done more.

Very excellent customer service. They really knew exactly what part I needed for my car with only just looking under the hood they knew exactly what right said to go to the park that I needed for my car and I really appreciate that thank you to district manager ** and his coworker ** at the O'Reilly's on 700 S State Rd 7, Plantation, FL 33388.

I have the commercial account at O'Reilly, and I can typically find a better deal at other stores by using my military discount. I find O'Reilly to be extremely expensive. Product selection is pretty good for the most part, but their help is often unknowledgeable. Honestly, that applies to most automotive parts stores these days.

Went in with an o-ring for a thermostat housing and they went above and beyond to help locate one. Special order would have taken 2 weeks or an extra $12 for overnight delivery. But because they were eager to help, we went another route and my car is back on the road the same night! Thanks O'Reilly's!

The locations I have been in where I live have always been absolutely fantastic, never long lines, everyone knows what the hell they're doing and it's quite refreshing. Once a man working there could see the frustration and hurts in my voice and actually paid for my part.

I often ask for help or advice on the parts that I am purchasing. The employees have always been very very courteous and helpful with solving any problems or questions I might have. They have even done minor things for me like changing my windshield wipers.

I've been able to find the needed parts for my 2017 Mitsubishi Outlander Sport car and the service people are quite helpful. Thankfully I haven't had to purchase any large ticketed items for car repair. But only for a dead battery, window wipers and washer fluid.

When you go there they devote the time to assist you. They’re knowledgeable and help you with getting the highest quality product in the price range for your budget. They don’t try to pressure you into something. If something is not in stock they get it to the store in one to two days and they keep you updated with time frames of the parts arrival. Have never been disappointed shopping at O’Reilly's. Quality products and reasonably priced.

I went in to buy a couple coil packs and when I got home I noticed the parts were used. I took them back right away and told the guy about it and he acted like I was lying, so I had him look up the part from the number on the box and sure enough the parts were returned in 2019, so basically if someone returns something they will still sell it as new to another customer, I will never buy anything from them. Customer service was trash and had attitude but if the tables were turned I bet he wouldn’t like it.

Went to O'Reilly's to buy oil, used a 100 dollar bill, and was supposed to get 41.99 back, but instead he gave me 3 ones and a 5. I went back immediately and the guy who check me out left, so I can't do anything about it till Monday. No cameras either, so they can't tell if he actually stole it. I feel like O'Reilly's robbed me literally.

So this was my first time ordering online from O'Reilly's auto parts, because it was an emergency part and I only have one car... I was ordering a radiator hose and a crankshaft seal to be delivered to my home which is 3 mins from me. Upon shopping it said if I selected the hose during check out within 2 hours they will have it delivered the next day which is 6/16/2021. Today's date is 6/15/2021 so I was super excited, but after checking out and making a payment I got an email saying it would be delivered on 6/19/2021 - 6/20/2021.

I bought a Dickie’s brand seat cover at O’reillys Calais, ME. The manager was unable to tell me if the cover would fit my truck seat, but cordially said to bring it back if it didn’t. Good manager, good management. He thanked me for my military service and offered me a military discount. I was thankful and appreciative. The seat cover fortunately fit. In approximately only two weeks the seat cover had worn a substantial hole in what turned out to be insubstantial material. Very poor quality. Do not buy a Dickie’s brand seat cover! I returned the $31.50 seat cover with my receipt for a refund at Ellsworth, ME O’reilly. The manager stated a refund was not possible, but reluctantly allowed me to exchange it for another. I wasn’t happy with this and predicted to him the new seat cover would do the same thing because of the poor quality material.

I brought my John Deere 130 battery in for replacement. They took the battery and still charged me $10 for a core charge. $71.15 for a mower battery. They were busy and the sales person had to keep asking other employees for assistance. Didn't seem to know much.

I took my brother to O'Reilly Auto Parts on Camp Robinson Road in North Little Rock to purchase parts for his car. They did not have one of the parts he needed so they told him that he could pick it up later at the store or pick it up anytime at the local warehouse. He said he would pick it up from the warehouse later. I took him out there. He went in. The store was busy as usual. He waited in line with his receipt. When it was his turn, they looked at his receipt and told him he could go to the back of the warehouse to pick up his part.

I needed a replacement battery for my 2011 Hyundai Santa Fe, removed the old 5 year battery and took it to my nearby O'Reilly Auto Parts store. The clerk said they didn't carry 5 year batteries and in fact, they were no longer manufactured. They carried only 2 and 3 year batteries but only had a two year one that would fit the Santa Fe and it did not come with a handle. The price was $162 and change. I decided to go to the Hyundai dealer and quickly got a five year battery with a handle for $134. I will never go back to O'Reilly, not even for windshield wipers.

I ordered some brakes for my truck, domestic and very basic. They did not offer the option to ship to store only to my home and that's great. A week later and I still don't have my brakes, I called to check on the order and they just canceled it and did not email text or anything. Order elsewhere, they really don't care.

I went to the O’Reilly store located in North Little Rock behind the Walmart store. I have never been here before and I won’t come back anytime soon. The parking lot is very dark because the outside lights that are on the building are not working. There wasn’t any lighting around the side of the building either and the lights that are on the nearby streets aren’t very bright. After I made my purchase of a 2 ton hydraulic jack, which isn’t what it weighs but it’s how much it can lift, Was still very heavy. I also had a walking boot on my left foot from a recent injury. No one offered to help me take it to my car.???

My vehicle would not start and the issue appeared to be a dead battery. I went to an O'Reilly Auto Parts store and purchased a Super Start battery. They assured me that the batteries are fully charged from the factory. After installing the new Super Start, my car engine would still not crank. I had to have my car towed, spent two hours of diagnostic charge, purchased and installed two new starter relays in hopes that that was my issue.... all to no avail. I then checked the charge on the new Super Start battery and it was 60%.... Not enough to turn over my engine. After fully charging the battery, my car started with no issue.

Went to buy a car seat cover. The box had been opened but no big deal. When I go to install there's no headrest covers so I return it. About a wk later I see it back on the shelf awaiting the next unsuspecting customer.

Went to get a bulb for my car. $51.00 and had to buy a pair. Was told this was the only one. Came home...wrong bulb. Went back...still claim is the only bulb. Watched YouTube video, tore assembly off...wrong bulb. Went on website for O'Reilly, there is the correct bulb and comes as singles for $21. Imagine that. Guess they think I am some dumb female. Guess they are going to find they have light where they didn't before when I return it.

After 10 yrs of dealing with a company that could care less about the customers or employees I ONLY use them as a LAST resort for parts. I ordered 2 gaskets for overnight delivery. They called and promised delivery at 10:30 AM. Called at 1. The parts didn't get put on the truck be here at 4:30. They called 20 minutes later I guess they screwed up and forgot they'll be on the morning truck at 7AM. I have ZERO confidence I'll be getting any parts. NEVER talked to the same person more than 10 times. They all Quit by then. Save yourself a headache. STAY AWAY.

I had been driving all morning pulling my hair out trying to fix my rearview mirror and no one wanted to help me out until I went to the O'Reilly's on 7th Street in St. Paul. Chu who works there graciously helped me out so much. I am so grateful. I will be going back there.

I will never ever go to O'Reilly again. I bought a pair of rotor hubs from them and the guy tells me that I could bring it back if I didn't use it. So two weeks later I go to take the part back with the receipt and they start telling me it couldn't be one of ours that its impossible from the date of the receipt...saying it looks old and that it has cobwebs...I don't give a flying ** if it was covered in webs and **. It's your part...never again I will be going to any Orreilly's....I should have listened to the old timers... They are nothing but a corrupt company and not willing to stand by the junk they sell.....** you guys!...THIEVES!

Buy a master cylinder clutch and a slaver cylinder clutch for an 89 Toyota pickup. Worked well for 4 months so they failed. I went to the store and got it replaced. I put it on and they worked for 4 months well but they failed them. Again I replaced them another once I work for 4 months well but they failed again and I don't know what to do. Anyone help me please.

Very quick battery change and very knowledgeable about other issues I had. The young men at the Morristown TN East end are very nice and will do their best to find the answers and the products needed.

Asst manager using the ** bomb, manager was disrespectful. Asked for a discount because was cheaper at the competitors, ended up getting profanity, and disrespectful language, district manager took stores side, refunded the purchase, will not shop at Milton Fl store anymore. people there are not people friendly. Employees not trained properly. Bad management.

Had a battery installed and then a while later steam/smoke coming from under hood ...dark, 2 lane country road alone and no safe place to pull over. Two miles from home...employee had broken T strap off and bypass hose, so all fluid drained out. Called store next day and same employee came to my house with the parts and replaced but engine still won’t turn over. Have it towed-engine is blown on 2010 Corolla with 106k miles. Garage finds motor with 97k for $2800. All labor included. Call the store and referred to district manager; found out employee that broke everything has quit his job, have to document and hand deliver (won’t give me an email or fax number to send to them).

The O'Reillys on Stan Schlueter Loop, Killeen, TX is not my choice to shop at. We tried to purchase batteries with a credit card and their card reader wouldn't accept the chip so we asked if they could type the number in and they said no even when we offered ID. They told us we must have exceeded our credit limit which had nothing to do with the chip. They lost a $200 sale. We went to the OReillys on the access road of US14 and bought the batteries within 10 minutes. Had no problems running the card. This is probably the 4th time in the Loop store and every time we've been very disappointed and left. I have shopped at the US14 store for years and never had problems.

I purchased a battery from o’Reilly in NM a year ago. It went bad, so I went in to O’Reilly's in Midland because it was still under warranty. The store in Midland was busy, so I waited. When, it was my turn, I explained and was told that a young man would help me. The young man went into the back, so I waited and waited, and waited. After about 20 minutes I asked the Smart Alec behind the counter if that young man was going to help me. The smart Alec said “maybe he disappeared”. I asked I if he would reappear. The smart Alec replied ”I don’t know”.

Went in on Sunday Morning Nov 3, 2019. Needed to find out where my rear defroster fuse was located. After waiting in line about 15 min, the young lady printed out a schematic to locate the fuse. Wasn't sure as it might be the relay. Wanted me to buy it before I even knew if it was the relay or actual fuse. Said the Older bald headed man could test it. Waited another 20 minutes while every customer was checked out and taken care of. The older bald headed man finally said, "I can't test this." "Okay, why did you make me wait all this time then?" No Response. Advised I would never step foot in there again. Older bald headed man replied, "Have a good day." This is so disgusting. Senior citizens deserve better treatment than this. Went down to road to Auto Zone, who helped locate the correct fuse, and correct the issue immediately.

Consumer Beware! around 2 years ago I purchased 2 of O'Reilly best batteries ($294.38 each) for a total $566.06 with a 3 year warranty. A few days ago they stopped keeping a charge. So I take them back to store #738, and was told they had to make sure they were bad...that's fine, so they were left overnight. The assistant manager, Omar was very rude the next day when I came back, and at first advised they would not help me at all...and told me I had to make an additional trip to a different store! So I gave store #4389 a shot. The clerk didn't know how to exchange my batteries without a phone number from 2 yrs ago. Wow! I used to spend anywhere from $800-1400 a month at O'Reilly Auto Parts, but not anymore. I will go to AutoZone in the future.

Last year I purchased a new battery from the local O'Reilly. It was purchased three years prior and they informed me the warranty had expired. I accepted that to be true and purchased the new battery at full price. Today that battery went bad and I returned it to the store where I purchased it. They said they couldn't find where I had purchased this battery and that it was dated 2016. And that T needed a receipt prove I bought it last year. I did not save the receipt therefore I had to purchase another new battery. I have purchased several thousand dollars in parts from O'reilly in the past but TODAY will be my last purchase from this company. The people working there couldn't care less about their customers and this should be an indication that this store is in trouble.

I've been pleasantly surprised by what they have in stock. They have knowledgeable and pleasant employees as well. Great place!! Headlight switch for a 25 year old Dodge Ram pickup? In stock! Battery for a 10 year old Harley? IN STOCK!!!! They know what they're doing!

DO NOT BUY THEIR Parts. They will not back their parts. I purchase a fuel pump through them. Had it put in. Bad pressure sensor on it so I had to pay for it to be taken back out and put another one in. The charge was 305$ to do it again. I submitted claim. They would only pay 88 $. They said that is what the manufacturer would pay.

My car battery had died while I was at another store in the same parking lot as O'Reilly in Stanwood, WA. I called O'Reilly to see if they had a portable jump battery and the young man who answered the phone said they did but both were being charged at the moment. I called AAA but the wait would have been very long. I called the young man at O'Reilly again, to ask if I could try one of the portable jump batteries, it wouldn't have taken much to start the car, and before I could even ask the question, he said, "I already told you they are charging and I really don't have time to walk through the parking lot." The rudeness was unnecessary and did nothing but show his work ethics and poor attitude. I ended up calling Les Schwab, who drove across town to start my car and at no charge whatsoever. Due to the rudeness displayed and the lack of caring for someone in need, I can never set foot into O'Reilly again. Thanks for your time.

Recently, my transmission has started to leak, to the point that my transmission would heat up after a short drive. I decided to get a replacement pan and gasket in an attempt to solve the problem. However, while the replacement pan was almost identical to the original, there was one difference, which proved to be all the difference. While the bolt pattern matched, one part of the pan was shaped in a way different than the original that caught up on the filter and the bracket inside of the transmission. After a lot of screaming and cursing, I decided to return to the store to return and solve the mystery. Scott was able to find a part that would require special order from the factory, but helped me for a solid twenty minutes in order to find what was right.

I was sold NGK spark plugs for my 2009 Toyota Prius and told they would work perfectly. They almost blew my engine up and resulted in violent rod knock. They were properly installed, with each one having been checked for gap. Prior to installation, the car ran perfect with no issues whatsoever. I quickly shut the engine off, removed the NGK plugs, and installed the proper Denso plugs that should have gone in the first time. The engine seems to be idling as well as it did before but now slightly taps upon startup/shutdown. I'm not sure what to do now and am terrified my engine internals were damaged. The manager of O'Reilly's said he would help me file a claim with NGK if anything adverse happened which was somewhat reassuring.. Still not a fun thing to go through that could have been easily avoided had I bought the proper plugs from Toyota.

Bought a Murray water pump in March 2019, my husband was certified. Installed it and 2 months later the pulley that is pressed off sent my fan into my radiator and fan shroud. Was told to send in what the cost of everything was. O'Reilly gave me a new water pump and antifreeze. So because we did the work on our own. It's not counted to be reimbursed for. Well Ed at corporate told me that they were being courteous by paying for the cost of my radiator and fan shroud that they weren't obligated to do that.

Veterans: O'Reilly's in Louisiana promised us a military discount (twice) and then refused to honor it when we went to pick it up!!! And, the regional manager stated: "Go back to the same store and pick up our difference". We did as requested... Again, the same store manager refused a discount for veterans, as we were lied to and made a fool of...

My children and I run 3 separate companies and have bought parts over last 8 years. We buy lifetime warranty whenever possible but have noticed in last few years records are disappearing. And if it is found, like brake pads we are told lifetime doesn't cover pad wear. Just manufacturer defect. They must be going broke to play these games.

My thanks to Danny at South Carson for diagnosing my alternator. I went to all the auto part stores including O’Reilly and was referred to Reno. When I went to pick up the alternator to go to Reno Danny said he could do it if I had the wiring schematic. I did and the results was the alternator was good. This helped me to move on with the project on my much needed tractor on my Ranch. This service will bring me a already good customer into dedicated and grateful.

I bought 2 sets of struts and returned both for being defective. Out labor cost to install. Been trying to get a refund for labor for months. They took the parts back for full credit but a lot of excuses when it comes to labor reimbursement. Will not be buying from them again ever.

My daughter picked up Brake Pads in the Carrollton Ga store and they were short both retainers. She went to the closest Store to us which is Bremen Ga and they refused to give the retainers as they stated that the store would be short then, So much for customer first. I will not ever buy for them again.

I called O’Reilly Auto Parts for part # MOOG 6187T (Idler Arm). O’Reilly matched the price and I said I’ll be in. Upon entering the store I asked for the part and someone brought out a Master Pro idler arm. I was just ready to pay when I looked at the box and it said Master Pro. I said I asked for the MOOG. Then, the counter person said that will be more money. I said I specifically made mention of MOOG and the part number to the counter person via the telephone. The manager said he could not match the price given him.

I bought a one foot 2.5 inch rubber hose that was made in Mexico. The hose is poor quality, and they charged me about $26 for a hose they most likely paid less than $5 for. This is highway robbery! I won’t be doing business with this company that does not charge fair prices!

I was recently disabused of my illusions that O'Reilly was any better than any of the other operators out there. My kids bought a Super Start Extreme battery for their car a couple of years ago in Minnesota for around $130 carrying a 3-year replacement warranty. The battery had a sticker on it that said M6, indicating that it was built in 2016 according to the worker in the retail store.

We ordered a flex pipe for a 2010 Kia Soul at our local store. My fiancé asked them more than once that it was the right part. They kept reassuring him it was. Tonight when he tried to put it on it wouldn’t fit. He brought our old flex pipe and the new one to the store and come to find out it was for the Kia Soul 2.0 not the 1.8 so there goes 175.00 down the drain. Then he asks them to order the one we needed and they can’t order it!!! They told him it was going to be 435.00 for the one we need! The flex pipe didn’t even come with the bolts and they couldn’t answer him when he asked for the bolts. Told him to try to guess about it!! Wouldn’t even help him find the bolts. Never ever will I go back to them and give them my business.

I purchased a starter from O'Reilly's because they said it was guaranteed for life. The starter failed in the state of Kansas and there was no O'Reilly's available, and as you know you need a starter to get out of town. I went to the nearest auto parts store and they sold me a starter and installed it for me also. Several miles later, I found a O'Reilly's in another state. I went in and talked to the store manager, he stated I have two choices after showing him my receipt. 1. A new starter for back up, or 2. Cash from your receipt. I took the cash and will continue to shop at O'Reilly's. Floyd

So I ordered an Ultima starter for a 2008 v6 Ford Mustang. I was given the wrong part. The manager made sure that this was the correct part. Was told there is no return after it's been installed. How did I install the wrong part? Well one electrical connection is on the wrong side of the starter. So the cable barely had enough length to fit ON THE WRONG SIDE. This store at 47250 Vandyke Utica Michigan has terrible service. Anyone with basic knowledge of auto parts should know that was the wrong part. Disgusted.

I recently bought a $35 serpentine belt for my car. They now refuse to take it back. They claim that it’s used which is far from the Truth. I refuse do business with them again. They are crooks. The location is Hwy 31. Hartselle, Alabama 35640.

Saturday the 16th of March was a less than stellar experience for me at your store in Red Oak, TX. Since you have everything I do to a phone number you may want to check **. Here is my story. I had a $5.00 coupon and used it to purchase a product that was discounted to around $7.23 (?) and the salesperson told me to keep my coupon in case it does not work. The part did not work so I brought it back. I also decided to buy 2 more items and get credit for my coupon toward my new purchases--but no. The manager said I could not use the coupon again and I told him if the since the coupon was validated at the first sale I expect to be credited the $5.00 on the new sale and he said NO! So now I have used a coupon to purchase a non-working part and still paid full price minus an .80 cent discount for the second visit to return the first item and buy more.

Matt and Jodi were the best. Went above and beyond. Knew exactly what I needed. Saved me a lot of stress. Thanks guys for your hard work and customer service. Will always recommend to everyone that is needing help. Have everything you will need for your vehicle and if not in the store can get it.

Went to O'Reilly's to get a replacement blower resistor for my 2008 Trailblazer. Two different counter people and 20 minutes later, I still waiting on someone to get the part. Both sales reps walked away; one to help another customer; the other to help another O'Reilly employee. This is extremely poor customer service. Took my defective part and went to AutoZone and bought what I needed. O'Reilly's needs to close their doors and train their employees how to care for customers.

I purchased a top end super start battery in December for my 2002 Jeep Grand Cherokee. Now in February it was slow cranking and did not have the proper energy to keep the car running. Took it to my local O'Reilly's in Woodland Park Colorado. They did a quick test, said it was good and needed a charge. I explained I had tried that but it still was not good enough to keep car running. They said they would have to charge it then see if it worked. I informed them that it was a faulty battery and wanted a new one. Said they had to follow procedure. I to left and went to AutoZone and got a new battery. Eliminated problem, will not shop O'Reilly's for any car parts in future. Truly disappointed in their treatment of customer and warranty process.

On January 28, 2018 I went into an O'Reilly store that had recently opened near me at 2050 Pensacola, Blvd. Cantonment Florida (Pensacola). I purchased 4 brake rotors for my Granddaughter's 2008 Honda Civic. I had shopped around other auto parts stores and the price quoted at O'Reilly's was good. I was waited on by a young man named **. according to my receipt. I asked if he offered any discounts for seniors or retired military and he said yes, and I asked to receive it. He agreed, rang up my order. When I got home I started thinking that my purchase should have been less than I was charged. When I looked at my receipt I noticed that the discount was for 3.32 off of 165.95 (Roughly 2%).

On Christmas Eve I bought a rebuilt brake caliper (they don't sell new ones) that had a very expensive core charge. I also bought a new brake hose for the same vehicle, buying both with a check. I've been a customer there for years and have used cash, checks and credit cards at various times. I discovered that the hose didn't fit my truck and recalled that counter person said it had to be one of only 2 possibilities, the one I bought or another whose picture was obviously different. So, on the way back to O'Reilly's today, I stop at another store and buy the correct hose and proceed to O's to get my core charge back as well as a refund on the hose that didn't fit.

Within one year all four of my replacement brake calipers for 2010 Subaru Forester failed. Started with right rear, then left rear two weeks later, followed by both front calipers 2 months later. I've been replacing brake pads and calipers for decades and never seen an issue like this. Go to a foreign auto parts store and get quality products.

Bought an alternator (ULTIMA) - Brought it to a garage to put in. It was bad. Had to pay twice to have another one installed (garage bought a preferred one). ULTIMA advertises on the O'Reilly web site that parts are "100% tested to ensure years of reliability"... I filed a warranty claim with O'Reilly for the labor charge - $260.00. They wrote a check for $80.00. Said they pay $40.00/hr for failed parts. Asked them how they come up with that amount. Was told they just decided to pay that amount.

On November 17, 2018, I had two O'Reilly employees assist me with a car antenna problem on my 1999 Monte Carlo. Their expertise was amazing, not to mention their patience! Thanks, Kendall and Alan. Above and beyond the call of duty!

O’Reilly’s Hondo, Texas - Ordered a part. A simple $6.48 power steering pump cap. Paid in cash, in full, at counter. Got a call the next day from “Phil” the salesperson, "Your part is in, buddy." was the voicemail. I drove 17 miles, after work, after dark, on the coldest night of the year into town, as I need that cap on my pump. No record found, no part found. I asked for a refund and presented my valid, paid cash receipt for $6.48. “We cannot refund your money without physically seeing the part.” So, I pay and order a part. You fail to perform your end of the bargain, then provoke me (a life long customer that you know and recognize) by saying "You can’t just come in here and get mad at us."

I am a single mom who moved to CA from the Aloha state of HI. I do not have relatives here or friends to help me when I have problems with my Chrysler 300C & my Acura TL. Derek, Brad & Jonathan have helped me feel comfortable asking questions & assisted me with all my questions! They provide excellent customer service and more importantly, knowledgeable about my cars’ needs. I will never shop online or anywhere else because I completely TRUST the products and parts recommended. I truly commend Derek & Brad for going above & beyond to assist me by literally coming out to the parking lot so I can show them what I am talking about because I know nothing about cars! Thank you, thank you for hiring such patient, kind, knowledgeable & fun employees! They are truly an asset to O’Reily’s. They are the front line for customers & the “face” of the company. I am a loyal customer thanks to them! O’Reily’s in Mira Mesa, San Diego, CA.

I recently visited my local store in Springfield, IL. Looking for exhaust parts, I was assisted by the store manager. It took probably 20 minutes to accomplish what we were doing. In the end they did not have all of what I needed to do my job. The manager gladly explained what was needed for this and how he was going to get what I needed. He did exactly what he said he was going to do, got my needed parts and tools and all in the same day. I think he did a great job and will recommend his store and O'Reilly's to anyone.

I ordered a product online to be picked up in store by one of my employees. Over an hour later, I was still on the phone with Corporate because they would not charge my BUSINESS credit card because my legal name did not match what was on the card. Isnt that the purpose of a BUSINESS CREDIT CARD? And then because an employee of mine was in the store trying to pick it up they thought I was a fraud and insisted on running a 'check' to make sure I was authorized to use MY COMPANY CREDIT CARD. All of this hassle over 193.00. You better believe if I could rate them NEGATIVE one million stars I would. I will never EVER use this company for personal or business needs ever again. After 20 years working with customers, I would never treat someone the way they treated me! Absolutely shameful on their manner of handling me.

Your young customer reps in your Twin Falls, Idaho store, need to treat senior citizens with a bit more attention. They have been around a lot longer and probably know more than you do. I think also, because you did not have an item in stock at store, I bet you do online and you could have ordered it.

Needed a 1998 Nissan Frontier radiator fan blade. Priced one at O'Reilly's at $95.00 and ordered it. I was stunned at the price but they had it and knew we needed it. Checked RockAuto and it was right at half that amount ($47.95) but had to order and could not wait. Sure ream you when you have to have it. I would expect some price markup when available but 100%. They think they are on par with the AMA. Will not see me there again.

Stay away from O'Reilly go anywhere else. They do not stand behind what they sell and their Items are cheaply made and do not stand up. Batteries are the cheapest and don't even last 3 years of use. They offer nothing but words when it fails, not even a discount on next battery. I will never shop or buy anything from O'Reilly again will take the time to go to AutoZone, Napa, CARQUEST or any other Auto Parts store even over the Internet. Stay Away From O'Reilly.

Three days ago I broke down near an O'Reilly's in Cynthiana, KY, bought a fuel pump, installed new pump. Today it went out. Again I was near the same store, tore it down, installed another new pump. Drove about 12 to 15 miles and was stranded, again the pump. I call. Talked to the manager, same man who sold me the previous two and explained my problem and ask if someone at his store could deliver another pump to me, I would be happy to pay for the service. I was informed that he had never seen or heard of anyone having this problem and that I needed to take my car to a mechanic and have the wiring troubleshoot. But I could bring the pump back and he would give me a refund but not another pump.

Motorcraft battery has a Nationwide warranty. O'Reilly refused to replace because they did not sell it. I say they should change to halfway parts house. Am done with them. Thankful to Marshal Mize Ford who I did not buy from either since I am from out of town did check and replace it immediately.

Over a three year period purchased one engine and two transmissions from O'Reilly. A transmission went out with less than 1000 miles and two years left on warranty. O'Reilly state they cannot find the paperwork etc but their corporate office located everything needed. It has been going on seven weeks and no updates. They will not returns calls, will not provide any follow up only to be told that my transmission is in Memphis and the shop is not speaking to them. Reporting Monday theft of property across state lines and take action. Do not, Do not purchase any item from O'Reilly.

I went to O'Reilly in Buckeye, AZ. My tail light was out, there was a young very professional guy who assisted me. He came out changed my tail light. I had questions about my alternator, he said he would check it for me. I had to wait a few minutes while he checked out another customer, no problem. Then he checks my alternator and tells me it was draining my battery. Needs to be replaced. We go inside to get price quotes. When I went to leave my car would not start. I returned to the same young man who said he would give me a jump. I waited 10-15 minutes. He came out, jumped my car and was asking me how far I needed to go, due to the fact that my battery was very low a 4. As we were talking an older, grumpy, unprofessional co-worker of his came out and said "what's going on here". The young man responded, "She (me) needed a jump", my car had started, and he was looking at any lights that had come on.

The O'Reilly Auto Parts in Sanger, California has two unprofessional and rude employees that didn't want to help get a part I order and paid for. It should have been a quick in out thing but was dragged out to a 40 min wait of them telling me my parts not there only to find out it was the whole time. All they had to do was walk ten feet back and a look to find the part I ordered which I was told to just drive over there that part would be there. They made what should have been a pleasant experience frustrating. MARIO AND GERARDO of the SANGER, CA O'Reilly Auto Parts were very rude and unprofessional to the very end.

Very rude store management, talked down to me as if I was at fault for having received 2 faulty alternators in 5 days time at O'Reilly. I waited for 50 minutes past delivery time for my 2nd alternator to arrive. I asked for it to be tested and Dennis (manager) acted as if it were a physical pain for him to test. He then said it couldn't be tested on his alternator testing machine and would have to be installed on the vehicle to be tested (which is a huge job on my Ford Edge). I went to Advance Auto, had the alternator tested on the same type of machine and it failed. I went back to O'Reilly and told Dennis I would like my money back. He laughed in my face and said, "There's no way 2 alternators were bad. I'm going to test it."

I have spent a lot of money with O'Reilly's. Not only did they ever take care of me on my rewards that I should of had after one day went into O'Reilly's. Spent well over 2000 dollars that day and never seen any rewards for it. Was told call corporate. Got response. Couldn't be rewarded so went back to store. They said that it had two accounts. Anyways never got anything for rewards of anything. Then here it is again on warranties.

I went to O'Reilly to get my car checked out, because the service light kept coming on. This is free, so I didn't expect it to tell me much. It came up as my motor was over temperature. I'm a girl that doesn't really know a single thing about cars and asked if it could be a coolant issue, which I was willing to buy. They told me "I should be good if I have any in it" and that it was overheating because it was hot outside. This should have been a red flag, but to me I guess it made a little bit of sense. The guy told me he had a similar experience, and I would be fine to drive it but just make sure I get it checked out sometime. The next day, I went to start my car, and every sensor light was flashing on and off, I was getting a "STOP SAFELY NOW" warning. My car wouldn't turn on at all.

Went in for a fuel pump for a Pontiac Grand Prix GT 3.8 early 2000s. Told him not sure if fuel pump or not yet so if I return it can I if I don't put it in. He said yes. Figured anywhere between $30-$100 max $298.55 he said. I almost ** my pants. I'm like what? I bought one for a German and out of country cars cheaper than that. I said, "You have anything cheaper?" He said, "Yes. $255 but we don't have that one." So I'm like **. If I need it I better get it all parts pretty much same at other places on prices. So on way out we look up fuel pumps. Thirty five dollars same kind delivered next day for $50. That's with overnight delivery and to be so far off just shows your company or that company don't care about the customer just the bottom dollar and that's where all businesses fail.

I would like to mark this with zero stars however it will not allow it. Bought a new Ultima alternator and after installing it realized it was not charging and killed my battery. After replacing under warranty the second alternator was charging much because of a faulty voltage regulator and fried my battery. Had to buy a new battery when the one I had was perfectly fine. Took the alternator back for a refund and went to Advance Auto and got a Carquest that works great. Do not Ultima alternators save your time and money and go Advance Auto and get one.

I came to O'Reilly since it was close by. I never actually knew I would be treated well. The gentleman who waited on me was kind. He replaced my headlight bulb. While it only took him 1 minute, it might be took me 10 or so since I am a Woman and I don't know much about cars. I really appreciated his help.

I was immediately greeted as I entered. I told Blake my engine light came on and asked if he could find out what was wrong. He happily said yes and grabbed his tool. In 2 minutes I knew what was going on with my car. Luckily it was the gas cap missing yesterday but after replacing it light didn't go away. Blake was very professional and helpful. He deserves a raise.

Well I bought a thermostat their Murray brand and a hose, well in less than 30 days both parts were junk, caused my car to trip the engine light for the thermostat. The radiator hose developed a small hairline crack, not please by this, they did refund the purchase of the defective hose, the thermostat I just threw it away. Went to another parts store, bought a new thermostat and a hose. Haven't had a problem since. They need to stop selling crap made in China.

I just spent $50.69 at O’Reilly Auto Parts store and they gave me a .65 discount. Every time I try to use one of their coupons, it didn’t apply to what I was buying. I’ll never shop there again. There are too many other places that sell the same thing and give me a 10% discount.

They are employing people who can’t order the right part, but then the customer has to wait 3 to 5 days to get their money back, are wait other 3 to 5 days for them to get right part. Everyone of these people need to be fired for their stupidity. I will not be doing business with them again.

Originally had an engine replaced in March of 16. Due to my travel schedule I wasn't able to pick the vehicle up until late Jan of 17. Picked it up and it was leaking oil. As soon as I stopped for fuel took back to shop and they replaced the rear main seal, picked back up 3 days later still leaking oil and now a/c wasn't working. Returned to shop for repair. Picked up again and all was well. For about 12k miles started going through tons and tons of oil and knocking. Took back to original shop for replacement and wife went to pick up as shop told her all was well. Before they pulled it out of the shop 2nd replacement blew a head gasket and was pulled out and replaced. New one ordered took a couple days to come in and was swapped.

They bought the parts from O'Reilly auto parts on Rancho Drive. The work was done and nothing but trouble since. In the two years following they replaced 22 injectors total. The worst thing that happened, one of the injectors failed, the number one cylinder overheated and my compression went to 0 PSI. A Ford dealership in town checked the issue concluding a new motor would be needed, cost $18,000.00. Using the same injectors from O'Reilly. I don't think so! A set of injectors from Ford cost around $3,400.00.

Power steering pumps are not good. I paid a mechanic twice to do the repairs. I brought it back to get it replaced. 3 power steering pumps didn't work so I got a return and went to another part store to get the pump. Now my car is running like a champ. Stay away from this store.

I have been using O'REILLY Auto Parts for many years and have always had a very satisfactory experience. Since moving in 2001 to my current location I have used the Warrensburg store numerous times and as always have had a good experience. Their prices are fair and customer service is always top notch. One time I went in looking for a part and didn't know the name but the gentleman that waited on me did and took me right to it. I have had several dealings with Rusty and this guy just goes way above and beyond in helping where he can. I have told several people to seek out Rusty when they go there to buy parts. He is also very helpful if another employee doesn't know exactly how to locate a part. He is an expert at his job, customer service and helping fellow employees. It's always a pleasure in dealing with this store. I know a couple of auto repair shops and they have the same opinion of Rusty and the Warrensburg store.

For over 10 years I have used O'Reilly Auto Parts in at least eight states literally from coast to coast, North to South, and in the Midwest. I have used at least 19 different locations as well as their online ordering. With only the exception of two individuals, I have found their staff to be very courteous, friendly, professional and helpful. More than likely they have either the great quality part I need or the inexpensive item I want because I'll probably never need it again. They have always readily accepted any item I have tried to return and of course I keep any item I may need to return in good condition. Their database has allowed me to get replacement items under warranty without having to keep track of my sales ticket as they keep track of all my purchases on my rewards account.

I am actually getting tired of being asked a million questions about my vehicle. I'm needing a replacement headlamp for a 98 F150. Lariat. I don't feel that engine size or whether its 2 or 4 wheel-drive is relevant when looking for a headlamp.

I bought a Power Torque Rebuilt 5.4 Ford Engine for my 2000 Ford pickup. I had always had good luck with warranties from O'Reilly's in the past and this engine carries a 3 year, unlimited mileage warranty. Immediately after putting it in, it starts making a slight noise. I changed the oil and added a quart of Lucas hoping that the noise was a lifter that had not settled down yet. Needless to say, it just kept getting worse. I finally got time and money to have the engine pulled to send it in for warranty. That's when everything changed. It took almost a month before I heard anything. O'Reilly had me deal with the builder instead of covering the warranty.

Have used O'Reilly's for over 25 years! Have used their parts on all my own vehicles and over 100s of others. Had people go there and buy it from them as well so I could repair their cars. I recently bought an alternator, using my O'Reilly's "rewards" card and the same phone number I’ve used for years! Well the alternator went bad on my son's vehicle (after only 6 months) which is not O'Reilly's fault. Stuff happens... So as normal it was lifetime. Took it off and back up to O'Reilly's. Well for whatever reason they couldn’t find it in their system using my phone number so I called the original store I bought from. Still NO luck. This is the second time they couldn’t find it in the system??? The last time I finally found the receipt. It was clearly their alternator. It was theirs, their part number sticker was still on it?

We have purchased 3 new thermostats in about one year. The last one was purchased about 3 months ago. Problem!!! I am sitting broke down due to overheating yet again, but this time I am 6 hours from home. Was in the middle of the forest in the middle of the night and cold outside. Not safe, I am not buying another product from O'Reilly's again. Poor product, thermostat should last longer. FYI we tested the last thermostat and it was bad. NEED TO FIND ANOTHER SUPPLIER O'REILLY'S. You've almost blew up my car.

My wife's car broke down in O'Reilly's parking lot in Orange, TX on Dec 9, 2017. Oil had leaked from engine valve cover onto alternator causing it to stall then die. Went in the store one of the employees immediately came outside and checked the voltage with a meter. Half of what it should be. All the employees helped in one way or another. They sold me a new alternator and called a traveling mechanic who had me going back home in a few hours. I was going to call a wrecker and have the car towed to a shop. These people saved us towing charges and the car probably wouldn't have been repaired until Monday maybe. That's what I call really, really good service. Hope they all get raises. The car was a Hyundai Veracruz limited by the way. Alternators should not be mounted close to the ground and under the engine. Merry Christmas and God bless the employees at O'Reilly auto parts in Orange, TX.

Very poor customer service! Will not provide copies of our billing... Will not process labor claims. Do not join certified auto repair program... You will be sorry! Feel free to contact me at ** and I will provide details along with copies of our unprocessed labor claims.

I bought a fuel pump for my truck. After installing I realized there was a short in the wires. There was nothing wrong with the pumps and they wouldn't refund me. Now I'm out almost $90 and I have a part that I'll never need. Buy parts online. You have a wait time but at least it always half the price or better. I'll never go there again.

I recently purchased a double flare tool kit for flaring my 1/4" brake line. When I got home I began to try and flare the brake line, the clamp kept falling off, and actually wore a spot in the holding tool preventing me for flaring any more. The tool came with a year warranty. I return to O'Reilly and they told me they could not refund me because it was used, NOW how and am I suppose to know if it works if I do not use it. Then they told me I could replace it with a new one, Which they did not have one in stock, they took my phone number and told me they would call me when one came in, that was over a 2-weeks ago. 1 replacement will not do me any good, but I will take it. I have not received any call as of 11/10/2017.

I called to see if they had small batteries such as are used on go-carts, scooters, etc. The employee said I had to have a part number for him to tell me if they had them; actually I was calling HIM for the part number. Very rude. Then my wife went in to get a water hose for her Hyundai. He showed her one that was very long, clearly not for her car. He then rudely dismissed her as not knowing what she wanted. May have been the same employee but we have no identification for him sadly.

I purchased a U-joint from O'Reilly of Ottawa Illinois. After a few miles of driving the U-joint busted throwing my drive shaft to the ground and up hitting my transfer case. The transfer case spun and busted the bell housing between the transmission and the transfer case. I turned in all my receipts to O'Reilly because the transmission was rebuilt and the transfer case was replaced. O'Reilly's manager told me to turn in the receipts of all the cost and I did. Upon an investigation into what happened O'Reilly is not going to do nothing. They're 100% satisfaction guaranteed means nothing that is plastered on the front of their buildings. They are not going to satisfy me. They are not going to do anything as far as satisfying the customer. $3,000 worth of damage done to my vehicle and O'Reilly will do nothing to compensate me.

I went to O'Reilly's at 1030 28 Bypass in Anderson. I needed to inquire about the stop leak they had sold me a few weeks before (with 100% guarantee) because it's still leaking. Which requires my buying more fluid. I had noticed that the prices were considerably higher than other local stores all. I pulled up the closest Walmart on my phone with distance and current price. I went to the counter and attempted to speak with salesperson, I was cut short and directed to someone else. The other person informed me that they couldn't do that because the product I had was $9 or higher. I tried to explain that the product I had was in fact $3.99 and the Walmart price was $1.77. Both were Preston and both 12 ounces. I was dismissed because their auto department was closed. The fact that they could see the ad made no difference. I left without purchasing anything.

Working on customer's Toyota Tacoma (2001) doing a front end job. She brings me all the parts purchased from "Her" parts guy in town. Most, if not all of the parts are manufactured by a company called Import Direct. Problem One: Sway Bar Link kits: Right and Left sides take opposing ball-joint type links. I open the boxes (different part #s) to find the exact same parts in each box. I have to return one and order another. This prolongs my job another two days.

Bought an alternator for my 42 year old vehicle. When I went to install it, the threads were bad and could not tighten the bolt to keep the belt tight. Being this is a seldom requested part, they only keep 1 in stock, and with my vehicle down, was able to find one around the corner at AutoZone. I simply planned to take this one back for a refund. When I took it back, I was immediately blamed for using an impact wrench. First of all, I said, any idiot who tries an impact for this shouldn't be working on vehicles, plus there is no room for an impact anyway. Then he changed his mind and said I cross-threaded it. I held the bolt up so he could clearly see it and stated that this bolt has clearly not been cross-threaded. If the bolt ripped the threads out of the hole, the threads on the bolt would definitely show some damage.

I had ordered parts on Friday. Called on Tuesday (the day the parts were supposed to be there) a guy called A.J. (wouldn’t give last name). I asked what info he needed to find my parts (I’d already paid for). His answer threw me for a loop. He said if I was going to be rude he was going to hang up on me or I could come to the store and handle this face to face, so, I drove the 16 miles to the store to speak to his manager which did no good. He was still running his mouth at me when I left and the manager just stood there, of course I won’t go back. Ever!! Any business that allows that level of rudeness to a customer.

My disappointment with O'Reilly Auto Parts west Colonial Dr. I call O'Reilly Auto Parts to know if they carry cylinder head bolts for a 2011 Chevy Aveo job I was doing. The person on the phone answered me that they have it in stock for $55.99 and they have Fel-Pro a (supposedly) high class brand. I went the next day and get it along with a head gasket, my total was $107 for both, and they also provide me a copy of the torque specification under my request. The lady at the counter even told me that I have one year warranty. I was disappointed when I opened the box and found 10 rusty bolts in two bags. Since I already bought them, I went ahead and start the installation.

Very disappointed that O'Reilly Auto Parts Veterans Memorial Pkwy would not refund for a return car jack with original packing... and receipt... however for some reason the cashier either wanted to get me to debate or was just had a bad mood day. After conversing with a supposedly a manager... it was decided that it had been used and out of warranty... however the jack had not been used by me. And was in my car until it was total. I am trying to wrap my mind around what a refund versus losing a customer would weigh the most. I am sure this company want last... but wanted to let others know what they may face.

For the last year + you can't get in & out because of poor service. You can't buy a quart of oil & Check out without waiting in line for others to order parts. Why come here & wait... & wait... Marshall store is badly understaffed or just poorly managed. I've done business with you since1997. But have to change due to the service. Only want to keep a good store & I truly mean to help correct a problem that could lead to a closure of a business I have depended on for a while. Thank you for the opportunity to shine a light on a problem that can be devastating to a customer base. Have many times in the past been grateful for their help, so just want to save a convenient location. Please have a check out for off the shelf sales that does not include waiting for parts to be hunted while in line.

I recently purchased an ignition switch from the store. I was never even able to use the part. The car I needed to install it on, I couldn't even uninstall the old one off of it. Therefore, I had no need for the part. I took my receipt and the part back, and the guy said it had "definitely been used". Referred me to come back and talk to his manager in an hour, as there was nothing he could do. I've been a manager for a store before, so I know sometimes you DO need a manager's approval. I came back and the manager said the same thing. I never even opened it. When I called about buying the part in the first place, they had warned me that "it had been sitting on the shelf for a long time, and it isn't going anywhere any time soon", but I honestly thought I needed the part.

I usually shop at Advance Auto Parts. But on this day I decided to give O'Reilly's a try since a brand new store opened the same distance from my house as Advance. The only thing I needed was tire dressing. I went in the store, said hi to everyone, the tire dressing was in the first aisle so I went right to it. I knew what brand I wanted, did a quick scan, found it, turned to make my way to the cash register and there was a worker just getting to the aisle, looking at me while reaching for an (what's on sale) flyer. I followed him back to the register. He took the flyer and put it away (under the keypad). Tells me he didn't need it. That really made me feel uneasy, like I was some sort of criminal. I never use the (race card) but it feels like I should use it this time. My first and my last time in this store.

On March 27th purchased a couple of perfect match duplicator paint spray in Chatsworth California, the paint was not the correct color. When I hold the cap against the car, they were not the same. On March 28th I returned the spray paint and the cashier "MARITZA **" said the credit of $17.38 goes back to your card. And I had to order the paint on line. Well, I got my credit card statement: I have been charged 3 times $17.38 for 2 can of spray paint. The credit slip that she said will go back on your card was another charges.

Bought torque converter from O'reilly's in Azle Texas, went bad less than year. Got another under warranty, went bad less than a year later. It damaged the stator shaft on my transmission. Now entire transmission torn down and needs cleaned and new stator shaft. Asked O'Reilly's to provide new stator shaft, new gaskets and seals because their part damaged my car but they refused. Said it was only one year warranty on the original torque converter so they are not liable.

Unsatisfactory. My husband and I went to the store to purchase a few items. We waited in line for about 20 minutes and was not attended by any employee which there was an employee working on something other than his customers. I heard someone call him Mario. I don't appreciate the wait when there are staff not attending the customers. We did not make the purchase.

Went into local O'Reilly's in need of ceramic brakes for my car just to find out they are $56 for the front no rear available. Was stuck with getting the generic metallic ones for $46 front and $46 rear. Just out of curiosity, I went on Amazon and they had my brakes AC Delco ceramic for $26. Never again will I use an auto parts store to get what I need. Shoot it's worth the wait for shipping if I can get something better with a name brand at a better price. Thinking of returning these back and just going with Amazon.

So since I do not like going to the Howell store due to the employees looking at you like you're stealing something, I went to the Brighton store and bought a mini circuit for my truck. Well turns out it was the wrong size, reluctantly I went to the Howell store to return it. Now understand this is a $7.00 item, and I had my receipt and paid cash. The girl at the desk wanted my full name, my full address, and my phone #. "Really" I said!! She said, "Yes, it's company policy." What a joke. For 7 bucks? I will NEVER go into another O'Reilly.

Purchased a new motor from O'Reilly Seymour Indiana and the first one was a bad motor $3500.00 later. Was giving a runaround and said they would order a new one. Been almost a week and still hasn't came in. Now why would the first one that was bad only take 2 days and the replacement one still isn't here after a week. Everyone is giving us the runaround. I'm without a car after a month and I've had to pay for a rental car out of pocket and that's not cheap. The right thing to do is at least try to compensate me something toward my rental car. They have already been paid do they could care less. This has been the worst customer service I've ever seen!!! Never will I use them again after this!!

Whenever I walk into O'Reilly Auto Parts I always get the feeling like the people working there think I'm a shoplifter. I don't mind people coming up and asking if I need help, but I don't always get the feeling like they're asking for that reason. My other gripe with O'Reilly is that everything is way overpriced. I have noticed this to be true even with cheap Chinese knock-offs they sell. This sounds crazy, but I think I would rather buy my auto parts from Amazon because I can look at the product for a longer amount of time and then buy a better product for less money!

Went into our local O'Reilly's and found what I needed. While waiting in line there were 3 other employees standing around talking not very quietly. One was the manager with 2 male employees laughing. When I heard her say, "I can't wait to get rid of the ** lazy ** that work here," I sent an email to corp. They said someone would get back to me. In a return email NEVER HAPPENED. So I go in again to tell the one guy who always got my stuff right what I heard and to let him know to watch his back. Well guess what, she fired him. I will never shop at O'Reilly's again.

Placed an order for emplacement heads for a 99 Blazer, was told they had 1 I could get next day and 1 that would take 3 days. Or I could pay additional 30 something dollars to get in 2 days. The 2 day extra money option is what I took. Parts were supposed to be there Friday 1-27-2017, but were not there. So I asked to find out if they could tell me when they would be there, counter person called somewhere they have shipping info., said they told him they would be there Saturday.

This review is about a comedy of errors. I hope this serves to illustrate how a simple experience can go dramatically south, and leave a bad taste in your mouth. And, I hope you learn, as I did, that the best response may be to use mouthwash. Most are familiar with O'Reilly Auto Parts, and I have had nothing but good experiences with them. My company has a commercial account with them. Our operations manager deals with the local O'Reilly, gets good service, gets good pricing through our commercial account. Personally, I use the O'Reilly nearest me which is another town, I don't live near our company's headquarters. I don't use the commercial account for my personal needs. For my personal needs, I'm a retail consumer, and I pay rack rates. I'm not judging others. I think most would agree that it's okay to take advantage of a pricing plan available to you. I'm not saying it's wrong, but it would be wrong for me.