O'Reilly Auto Parts Reviews

Picked up front brake pads on 5/26/24. Finally was able to get car up, tired off and find out I was given the wrong size brakes by Freddie at the 3400 W Lincoln store. Guess what, Freddie was there today, when I had to leave my garage open as the car was on stands half in and out of the garage with tires off. All Freddy could say was, "Well I charged you right, but grabbed the wrong box." Thanks Freddie. I asked if they give any kind of a discount like 5 or 10 % off for this inconvenience and their mistake. He said no. Once again, Thanks Freddy. Maybe he should verify the item he picks matches the item on the screen before he hands it out as he did when I showed up for the correct item, that would be a nice thing that Freddy could easily do at first purchase, not at return. Any comments back are welcome at **.

I had a terrible experience at O'Reilly Auto Parts at 15303 SE 37th St, Bellevue, WA 98006 that I feel compelled to share. I went in to purchase a new battery for my car and was "helped" by two knuckleheads who assured me they were giving me the correct battery. Unfortunately, their incompetence led to a disaster. Not only did they sell me the wrong battery, but installing it caused significant damage to my vehicle, amounting to $1200 in repair costs. The car essentially blew every fuse when It was installed, leaving me facing an enormous repair bill. When I returned to the store to explain the situation, the staff were unhelpful and dismissive.

I purchased a part for my car that has a lifetime warranty. The part went bad and while at O’Reilly, they suggested I replace it with a different manufacturer part, so I did. I brought back the old part for a refund, they agreed and tried to refund it to my debit card. My debit card was fraudulently used after the original purchase and the bank issued a new card, so refunding to my debit card wouldn’t work. I asked if they could just give me the cash since there was no issue with refunding it to my debit card (which is different now) but couldn’t be done due to have a new card, I was told no and that all I could get is a store credit. I’ve spent thousands of dollars on 4 different cars for my family over the years and they stiff me on $102??? Horrible customer service!

I have entrusted O’Reilly's with my business and their interactions with my customers and repeatedly receiving wrong parts for six years. I have closed my business account with them and will never return.

I have bought new alternator with two new batteries for my 250 Ford diesel. 2 months went by. Battery light come on. Take to O'Reilly's. Find out batteries had bad cells. Now 3 months happens again. While traveling at night on way home 5 hr drive and same issue. Stranded truck. Won't start. O'Reilly's not open. Do not trust their batteries.

We have 5 auto parts stores in our little town of Brookings Oregon, all of the well known stores/brands. I will always go out of my way to visit our O’Reilly Auto Store. The service is always friendly and helpful, as well as knowledgeable. And they have a pretty good selection of items in stock.

We stopped at store 3224, 415 East North in Rapid City SD, it was a Sunday so we were very thankful they were open and with great hours, and not only was Clint and Albert amazing to deal with they went above and beyond for us. Without their help we would have been stuck, we needed new ball joints and barring they had everything in stock and what they didn’t have in terms of tools they went to the other location to get for us. They really saved our trip and we would definitely come back to that location and encourage others to visit them as well if they are in the area!

Ordered part for next day delivery and they did not honor it. Would not cancel when asked because they had not shipped order yet!! Stated on website delivery date of 8/23 and as of now order status is still just label created. Do not trust their website and do not order from them! Crooks.

To those who would consider purchasing Laclede Chain’s tire chains, My wife purchased a brand-new set of Laclede tire chains from O'Reilly Auto Parts for a brand-new 2020 Ford Explorer. We took a trip to Mammoth Mountain in California in December 2022. On the trip we were required to install and drive on the tire chains. En route to Mammoth one of the tire chains broke and chewed up the felt fender well on our new SUV. Additionally, the remaining tire chain links broke loose and tore up the remaining fender wells.

Leo has helped me purchase the right parts at a very competitive price. I think he knows more and cares more than most in the field. I appreciate his passion and plan on seeing him for my vehicle needs from now on.

I went to O'Reilly's in Bellingham to buy jumper cables to start my truck. I used the cables properly, and upon first use, they began to smoke and melt. I took them back to O'Reilly's and they refused to replace them. I was taken aback that they would sell faulty equipment and then refuse to replace the equipment. They claimed they wouldn't replace equipment that had electricity running through it. Well, duh - what are jumper cables for except for that? Won't be shopping there again. VERY BAD EXPERIENCE.

I place an order online on May 26th. They promise the kit to on May 27th to pick up at the store in North Lauderdale Fl 33068. I called the store on May 27th. He Told me is not in the store; I requested the cancellation, He said, "You can't. You have to wait until the order arrives." On May 27th I went to the store; the part was there but opened and missing parts. Cancel the order.. Lost of time and gas...

This location is one of the worse in DeSoto county. The staff there have taken this location down and are rude to the customers. They are not attentive or customer oriented. In fact it is as if they are being interrupted doing nothing and are irritated when customers are in the store.

Bought some rotors and brake pads thru O'Reilly online. Did not just send for the wrong year, but wrong manufacturer altogether. Went to return at local store and was hassled. Will not be doing business with O'Reilly again. There is an AutoZone across the street.

I went into a O'Reilly's store to buy a headlamp bulb for my vehicle. I was looking at the bulbs and an employee wanted to help me, so I said, ok. I had pulled a package and was looking at it, when the employee pulled a double package off and said for a few bucks more you can get 2. So, I agreed to get the double pack for the price it was showing on the shelf (it was the last one). When he rang it up and tried to charge me double, I said, "No, that's not what was marked." So, he got the manager who said they would not sell it to me at what it was marked on the shelf after the employee talked me into buying it.

I walked in, grabbed what I needed off the shelf and when I approached the counter the guy was either high or half asleep. He was rude and rushing me when I looked for change. My neighbors already warned me that O'Reilly Auto Parts Olive Branch is the worse location and to go up the road to Napa Auto Parts for better service. I should have listened. I won't be going back. That's for sure.

You're on your own at the Olive Branch location, they are there to mill around for a paycheck and not to service the customer. Simple courtesy as a rep for your business goes a long way. There is no positive customer service here at all.

I called the store and gave them the information and looked it up and told me to bring it in so they can refund the money. When I went to the store and they said I didn't purchase it from them which is not true.

Terrible. I needed a starter for my trucks so I bought one, put it in my truck. 12 hours later the starter was junk, had to have a diesel mechanic check it out to see what the problem was. The starter was fried so I paid to have my truck towed and fixed again. I go into O’Reilly‘s, they don’t care at all. They just tell me, "Sometimes we sell garbage parts."

Came in at 3 and the 23 year old kid would yell at you about the info of your license plate instead going outside and having a look just because he was in a rush. He did not have a name tag but I would say he was rude. Sorry I don't remember my plate on the last minute and sorry you guys are too damn lazy to go outside to even look at the car in the first place. I didn't even get the part I need because of your rude customer service.

I purchased a car battery from them yesterday 10/13/2021 and after installation, the radio and clock on my Honda would not work. I immediately turned around and spoke with the assistant manager who basically called me a liar. I told him I had no reason to lie and asked him to take out the battery and reinstall, which he did to no avail. I returned to the store today to ask if they would take the battery back, and give me back my original battery so that I could take it to the dealer. This woman told me the battery was in their warehouse and once installed they do not accept back. They could have traced the battery at their warehouse and since my radio is not functioning, they could have done more.

Very excellent customer service. They really knew exactly what part I needed for my car with only just looking under the hood they knew exactly what right said to go to the park that I needed for my car and I really appreciate that thank you to district manager ** and his coworker ** at the O'Reilly's on 700 S State Rd 7, Plantation, FL 33388.

I have the commercial account at O'Reilly, and I can typically find a better deal at other stores by using my military discount. I find O'Reilly to be extremely expensive. Product selection is pretty good for the most part, but their help is often unknowledgeable. Honestly, that applies to most automotive parts stores these days.

Went in with an o-ring for a thermostat housing and they went above and beyond to help locate one. Special order would have taken 2 weeks or an extra $12 for overnight delivery. But because they were eager to help, we went another route and my car is back on the road the same night! Thanks O'Reilly's!

The locations I have been in where I live have always been absolutely fantastic, never long lines, everyone knows what the hell they're doing and it's quite refreshing. Once a man working there could see the frustration and hurts in my voice and actually paid for my part.

I often ask for help or advice on the parts that I am purchasing. The employees have always been very very courteous and helpful with solving any problems or questions I might have. They have even done minor things for me like changing my windshield wipers.

I've been able to find the needed parts for my 2017 Mitsubishi Outlander Sport car and the service people are quite helpful. Thankfully I haven't had to purchase any large ticketed items for car repair. But only for a dead battery, window wipers and washer fluid.

When you go there they devote the time to assist you. They’re knowledgeable and help you with getting the highest quality product in the price range for your budget. They don’t try to pressure you into something. If something is not in stock they get it to the store in one to two days and they keep you updated with time frames of the parts arrival. Have never been disappointed shopping at O’Reilly's. Quality products and reasonably priced.

I went in to buy a couple coil packs and when I got home I noticed the parts were used. I took them back right away and told the guy about it and he acted like I was lying, so I had him look up the part from the number on the box and sure enough the parts were returned in 2019, so basically if someone returns something they will still sell it as new to another customer, I will never buy anything from them. Customer service was trash and had attitude but if the tables were turned I bet he wouldn’t like it.

Went to O'Reilly's to buy oil, used a 100 dollar bill, and was supposed to get 41.99 back, but instead he gave me 3 ones and a 5. I went back immediately and the guy who check me out left, so I can't do anything about it till Monday. No cameras either, so they can't tell if he actually stole it. I feel like O'Reilly's robbed me literally.

So this was my first time ordering online from O'Reilly's auto parts, because it was an emergency part and I only have one car... I was ordering a radiator hose and a crankshaft seal to be delivered to my home which is 3 mins from me. Upon shopping it said if I selected the hose during check out within 2 hours they will have it delivered the next day which is 6/16/2021. Today's date is 6/15/2021 so I was super excited, but after checking out and making a payment I got an email saying it would be delivered on 6/19/2021 - 6/20/2021.

I bought a Dickie’s brand seat cover at O’reillys Calais, ME. The manager was unable to tell me if the cover would fit my truck seat, but cordially said to bring it back if it didn’t. Good manager, good management. He thanked me for my military service and offered me a military discount. I was thankful and appreciative. The seat cover fortunately fit. In approximately only two weeks the seat cover had worn a substantial hole in what turned out to be insubstantial material. Very poor quality. Do not buy a Dickie’s brand seat cover! I returned the $31.50 seat cover with my receipt for a refund at Ellsworth, ME O’reilly. The manager stated a refund was not possible, but reluctantly allowed me to exchange it for another. I wasn’t happy with this and predicted to him the new seat cover would do the same thing because of the poor quality material.

I brought my John Deere 130 battery in for replacement. They took the battery and still charged me $10 for a core charge. $71.15 for a mower battery. They were busy and the sales person had to keep asking other employees for assistance. Didn't seem to know much.

I took my brother to O'Reilly Auto Parts on Camp Robinson Road in North Little Rock to purchase parts for his car. They did not have one of the parts he needed so they told him that he could pick it up later at the store or pick it up anytime at the local warehouse. He said he would pick it up from the warehouse later. I took him out there. He went in. The store was busy as usual. He waited in line with his receipt. When it was his turn, they looked at his receipt and told him he could go to the back of the warehouse to pick up his part.

I needed a replacement battery for my 2011 Hyundai Santa Fe, removed the old 5 year battery and took it to my nearby O'Reilly Auto Parts store. The clerk said they didn't carry 5 year batteries and in fact, they were no longer manufactured. They carried only 2 and 3 year batteries but only had a two year one that would fit the Santa Fe and it did not come with a handle. The price was $162 and change. I decided to go to the Hyundai dealer and quickly got a five year battery with a handle for $134. I will never go back to O'Reilly, not even for windshield wipers.

I ordered some brakes for my truck, domestic and very basic. They did not offer the option to ship to store only to my home and that's great. A week later and I still don't have my brakes, I called to check on the order and they just canceled it and did not email text or anything. Order elsewhere, they really don't care.

I went to the O’Reilly store located in North Little Rock behind the Walmart store. I have never been here before and I won’t come back anytime soon. The parking lot is very dark because the outside lights that are on the building are not working. There wasn’t any lighting around the side of the building either and the lights that are on the nearby streets aren’t very bright. After I made my purchase of a 2 ton hydraulic jack, which isn’t what it weighs but it’s how much it can lift, Was still very heavy. I also had a walking boot on my left foot from a recent injury. No one offered to help me take it to my car.???

My vehicle would not start and the issue appeared to be a dead battery. I went to an O'Reilly Auto Parts store and purchased a Super Start battery. They assured me that the batteries are fully charged from the factory. After installing the new Super Start, my car engine would still not crank. I had to have my car towed, spent two hours of diagnostic charge, purchased and installed two new starter relays in hopes that that was my issue.... all to no avail. I then checked the charge on the new Super Start battery and it was 60%.... Not enough to turn over my engine. After fully charging the battery, my car started with no issue.

Went to buy a car seat cover. The box had been opened but no big deal. When I go to install there's no headrest covers so I return it. About a wk later I see it back on the shelf awaiting the next unsuspecting customer.

Went to get a bulb for my car. $51.00 and had to buy a pair. Was told this was the only one. Came home...wrong bulb. Went back...still claim is the only bulb. Watched YouTube video, tore assembly off...wrong bulb. Went on website for O'Reilly, there is the correct bulb and comes as singles for $21. Imagine that. Guess they think I am some dumb female. Guess they are going to find they have light where they didn't before when I return it.

After 10 yrs of dealing with a company that could care less about the customers or employees I ONLY use them as a LAST resort for parts. I ordered 2 gaskets for overnight delivery. They called and promised delivery at 10:30 AM. Called at 1. The parts didn't get put on the truck be here at 4:30. They called 20 minutes later I guess they screwed up and forgot they'll be on the morning truck at 7AM. I have ZERO confidence I'll be getting any parts. NEVER talked to the same person more than 10 times. They all Quit by then. Save yourself a headache. STAY AWAY.

I had been driving all morning pulling my hair out trying to fix my rearview mirror and no one wanted to help me out until I went to the O'Reilly's on 7th Street in St. Paul. Chu who works there graciously helped me out so much. I am so grateful. I will be going back there.

I will never ever go to O'Reilly again. I bought a pair of rotor hubs from them and the guy tells me that I could bring it back if I didn't use it. So two weeks later I go to take the part back with the receipt and they start telling me it couldn't be one of ours that its impossible from the date of the receipt...saying it looks old and that it has cobwebs...I don't give a flying ** if it was covered in webs and **. It's your part...never again I will be going to any Orreilly's....I should have listened to the old timers... They are nothing but a corrupt company and not willing to stand by the junk they sell.....** you guys!...THIEVES!

Buy a master cylinder clutch and a slaver cylinder clutch for an 89 Toyota pickup. Worked well for 4 months so they failed. I went to the store and got it replaced. I put it on and they worked for 4 months well but they failed them. Again I replaced them another once I work for 4 months well but they failed again and I don't know what to do. Anyone help me please.

Very quick battery change and very knowledgeable about other issues I had. The young men at the Morristown TN East end are very nice and will do their best to find the answers and the products needed.

Asst manager using the ** bomb, manager was disrespectful. Asked for a discount because was cheaper at the competitors, ended up getting profanity, and disrespectful language, district manager took stores side, refunded the purchase, will not shop at Milton Fl store anymore. people there are not people friendly. Employees not trained properly. Bad management.

Had a battery installed and then a while later steam/smoke coming from under hood ...dark, 2 lane country road alone and no safe place to pull over. Two miles from home...employee had broken T strap off and bypass hose, so all fluid drained out. Called store next day and same employee came to my house with the parts and replaced but engine still won’t turn over. Have it towed-engine is blown on 2010 Corolla with 106k miles. Garage finds motor with 97k for $2800. All labor included. Call the store and referred to district manager; found out employee that broke everything has quit his job, have to document and hand deliver (won’t give me an email or fax number to send to them).

The O'Reillys on Stan Schlueter Loop, Killeen, TX is not my choice to shop at. We tried to purchase batteries with a credit card and their card reader wouldn't accept the chip so we asked if they could type the number in and they said no even when we offered ID. They told us we must have exceeded our credit limit which had nothing to do with the chip. They lost a $200 sale. We went to the OReillys on the access road of US14 and bought the batteries within 10 minutes. Had no problems running the card. This is probably the 4th time in the Loop store and every time we've been very disappointed and left. I have shopped at the US14 store for years and never had problems.

I purchased a battery from o’Reilly in NM a year ago. It went bad, so I went in to O’Reilly's in Midland because it was still under warranty. The store in Midland was busy, so I waited. When, it was my turn, I explained and was told that a young man would help me. The young man went into the back, so I waited and waited, and waited. After about 20 minutes I asked the Smart Alec behind the counter if that young man was going to help me. The smart Alec said “maybe he disappeared”. I asked I if he would reappear. The smart Alec replied ”I don’t know”.

Went in on Sunday Morning Nov 3, 2019. Needed to find out where my rear defroster fuse was located. After waiting in line about 15 min, the young lady printed out a schematic to locate the fuse. Wasn't sure as it might be the relay. Wanted me to buy it before I even knew if it was the relay or actual fuse. Said the Older bald headed man could test it. Waited another 20 minutes while every customer was checked out and taken care of. The older bald headed man finally said, "I can't test this." "Okay, why did you make me wait all this time then?" No Response. Advised I would never step foot in there again. Older bald headed man replied, "Have a good day." This is so disgusting. Senior citizens deserve better treatment than this. Went down to road to Auto Zone, who helped locate the correct fuse, and correct the issue immediately.

Consumer Beware! around 2 years ago I purchased 2 of O'Reilly best batteries ($294.38 each) for a total $566.06 with a 3 year warranty. A few days ago they stopped keeping a charge. So I take them back to store #738, and was told they had to make sure they were bad...that's fine, so they were left overnight. The assistant manager, Omar was very rude the next day when I came back, and at first advised they would not help me at all...and told me I had to make an additional trip to a different store! So I gave store #4389 a shot. The clerk didn't know how to exchange my batteries without a phone number from 2 yrs ago. Wow! I used to spend anywhere from $800-1400 a month at O'Reilly Auto Parts, but not anymore. I will go to AutoZone in the future.

Last year I purchased a new battery from the local O'Reilly. It was purchased three years prior and they informed me the warranty had expired. I accepted that to be true and purchased the new battery at full price. Today that battery went bad and I returned it to the store where I purchased it. They said they couldn't find where I had purchased this battery and that it was dated 2016. And that T needed a receipt prove I bought it last year. I did not save the receipt therefore I had to purchase another new battery. I have purchased several thousand dollars in parts from O'reilly in the past but TODAY will be my last purchase from this company. The people working there couldn't care less about their customers and this should be an indication that this store is in trouble.

I've been pleasantly surprised by what they have in stock. They have knowledgeable and pleasant employees as well. Great place!! Headlight switch for a 25 year old Dodge Ram pickup? In stock! Battery for a 10 year old Harley? IN STOCK!!!! They know what they're doing!

DO NOT BUY THEIR Parts. They will not back their parts. I purchase a fuel pump through them. Had it put in. Bad pressure sensor on it so I had to pay for it to be taken back out and put another one in. The charge was 305$ to do it again. I submitted claim. They would only pay 88 $. They said that is what the manufacturer would pay.

My car battery had died while I was at another store in the same parking lot as O'Reilly in Stanwood, WA. I called O'Reilly to see if they had a portable jump battery and the young man who answered the phone said they did but both were being charged at the moment. I called AAA but the wait would have been very long. I called the young man at O'Reilly again, to ask if I could try one of the portable jump batteries, it wouldn't have taken much to start the car, and before I could even ask the question, he said, "I already told you they are charging and I really don't have time to walk through the parking lot." The rudeness was unnecessary and did nothing but show his work ethics and poor attitude. I ended up calling Les Schwab, who drove across town to start my car and at no charge whatsoever. Due to the rudeness displayed and the lack of caring for someone in need, I can never set foot into O'Reilly again. Thanks for your time.

Recently, my transmission has started to leak, to the point that my transmission would heat up after a short drive. I decided to get a replacement pan and gasket in an attempt to solve the problem. However, while the replacement pan was almost identical to the original, there was one difference, which proved to be all the difference. While the bolt pattern matched, one part of the pan was shaped in a way different than the original that caught up on the filter and the bracket inside of the transmission. After a lot of screaming and cursing, I decided to return to the store to return and solve the mystery. Scott was able to find a part that would require special order from the factory, but helped me for a solid twenty minutes in order to find what was right.

I was sold NGK spark plugs for my 2009 Toyota Prius and told they would work perfectly. They almost blew my engine up and resulted in violent rod knock. They were properly installed, with each one having been checked for gap. Prior to installation, the car ran perfect with no issues whatsoever. I quickly shut the engine off, removed the NGK plugs, and installed the proper Denso plugs that should have gone in the first time. The engine seems to be idling as well as it did before but now slightly taps upon startup/shutdown. I'm not sure what to do now and am terrified my engine internals were damaged. The manager of O'Reilly's said he would help me file a claim with NGK if anything adverse happened which was somewhat reassuring.. Still not a fun thing to go through that could have been easily avoided had I bought the proper plugs from Toyota.

Bought a Murray water pump in March 2019, my husband was certified. Installed it and 2 months later the pulley that is pressed off sent my fan into my radiator and fan shroud. Was told to send in what the cost of everything was. O'Reilly gave me a new water pump and antifreeze. So because we did the work on our own. It's not counted to be reimbursed for. Well Ed at corporate told me that they were being courteous by paying for the cost of my radiator and fan shroud that they weren't obligated to do that.

Veterans: O'Reilly's in Louisiana promised us a military discount (twice) and then refused to honor it when we went to pick it up!!! And, the regional manager stated: "Go back to the same store and pick up our difference". We did as requested... Again, the same store manager refused a discount for veterans, as we were lied to and made a fool of...

My children and I run 3 separate companies and have bought parts over last 8 years. We buy lifetime warranty whenever possible but have noticed in last few years records are disappearing. And if it is found, like brake pads we are told lifetime doesn't cover pad wear. Just manufacturer defect. They must be going broke to play these games.

My thanks to Danny at South Carson for diagnosing my alternator. I went to all the auto part stores including O’Reilly and was referred to Reno. When I went to pick up the alternator to go to Reno Danny said he could do it if I had the wiring schematic. I did and the results was the alternator was good. This helped me to move on with the project on my much needed tractor on my Ranch. This service will bring me a already good customer into dedicated and grateful.

I bought 2 sets of struts and returned both for being defective. Out labor cost to install. Been trying to get a refund for labor for months. They took the parts back for full credit but a lot of excuses when it comes to labor reimbursement. Will not be buying from them again ever.

My daughter picked up Brake Pads in the Carrollton Ga store and they were short both retainers. She went to the closest Store to us which is Bremen Ga and they refused to give the retainers as they stated that the store would be short then, So much for customer first. I will not ever buy for them again.

I called O’Reilly Auto Parts for part # MOOG 6187T (Idler Arm). O’Reilly matched the price and I said I’ll be in. Upon entering the store I asked for the part and someone brought out a Master Pro idler arm. I was just ready to pay when I looked at the box and it said Master Pro. I said I asked for the MOOG. Then, the counter person said that will be more money. I said I specifically made mention of MOOG and the part number to the counter person via the telephone. The manager said he could not match the price given him.

I bought a one foot 2.5 inch rubber hose that was made in Mexico. The hose is poor quality, and they charged me about $26 for a hose they most likely paid less than $5 for. This is highway robbery! I won’t be doing business with this company that does not charge fair prices!

I was recently disabused of my illusions that O'Reilly was any better than any of the other operators out there. My kids bought a Super Start Extreme battery for their car a couple of years ago in Minnesota for around $130 carrying a 3-year replacement warranty. The battery had a sticker on it that said M6, indicating that it was built in 2016 according to the worker in the retail store.

We ordered a flex pipe for a 2010 Kia Soul at our local store. My fiancé asked them more than once that it was the right part. They kept reassuring him it was. Tonight when he tried to put it on it wouldn’t fit. He brought our old flex pipe and the new one to the store and come to find out it was for the Kia Soul 2.0 not the 1.8 so there goes 175.00 down the drain. Then he asks them to order the one we needed and they can’t order it!!! They told him it was going to be 435.00 for the one we need! The flex pipe didn’t even come with the bolts and they couldn’t answer him when he asked for the bolts. Told him to try to guess about it!! Wouldn’t even help him find the bolts. Never ever will I go back to them and give them my business.

I purchased a starter from O'Reilly's because they said it was guaranteed for life. The starter failed in the state of Kansas and there was no O'Reilly's available, and as you know you need a starter to get out of town. I went to the nearest auto parts store and they sold me a starter and installed it for me also. Several miles later, I found a O'Reilly's in another state. I went in and talked to the store manager, he stated I have two choices after showing him my receipt. 1. A new starter for back up, or 2. Cash from your receipt. I took the cash and will continue to shop at O'Reilly's. Floyd

So I ordered an Ultima starter for a 2008 v6 Ford Mustang. I was given the wrong part. The manager made sure that this was the correct part. Was told there is no return after it's been installed. How did I install the wrong part? Well one electrical connection is on the wrong side of the starter. So the cable barely had enough length to fit ON THE WRONG SIDE. This store at 47250 Vandyke Utica Michigan has terrible service. Anyone with basic knowledge of auto parts should know that was the wrong part. Disgusted.

I recently bought a $35 serpentine belt for my car. They now refuse to take it back. They claim that it’s used which is far from the Truth. I refuse do business with them again. They are crooks. The location is Hwy 31. Hartselle, Alabama 35640.

Saturday the 16th of March was a less than stellar experience for me at your store in Red Oak, TX. Since you have everything I do to a phone number you may want to check **. Here is my story. I had a $5.00 coupon and used it to purchase a product that was discounted to around $7.23 (?) and the salesperson told me to keep my coupon in case it does not work. The part did not work so I brought it back. I also decided to buy 2 more items and get credit for my coupon toward my new purchases--but no. The manager said I could not use the coupon again and I told him if the since the coupon was validated at the first sale I expect to be credited the $5.00 on the new sale and he said NO! So now I have used a coupon to purchase a non-working part and still paid full price minus an .80 cent discount for the second visit to return the first item and buy more.

Matt and Jodi were the best. Went above and beyond. Knew exactly what I needed. Saved me a lot of stress. Thanks guys for your hard work and customer service. Will always recommend to everyone that is needing help. Have everything you will need for your vehicle and if not in the store can get it.

Went to O'Reilly's to get a replacement blower resistor for my 2008 Trailblazer. Two different counter people and 20 minutes later, I still waiting on someone to get the part. Both sales reps walked away; one to help another customer; the other to help another O'Reilly employee. This is extremely poor customer service. Took my defective part and went to AutoZone and bought what I needed. O'Reilly's needs to close their doors and train their employees how to care for customers.

I purchased a top end super start battery in December for my 2002 Jeep Grand Cherokee. Now in February it was slow cranking and did not have the proper energy to keep the car running. Took it to my local O'Reilly's in Woodland Park Colorado. They did a quick test, said it was good and needed a charge. I explained I had tried that but it still was not good enough to keep car running. They said they would have to charge it then see if it worked. I informed them that it was a faulty battery and wanted a new one. Said they had to follow procedure. I to left and went to AutoZone and got a new battery. Eliminated problem, will not shop O'Reilly's for any car parts in future. Truly disappointed in their treatment of customer and warranty process.

On January 28, 2018 I went into an O'Reilly store that had recently opened near me at 2050 Pensacola, Blvd. Cantonment Florida (Pensacola). I purchased 4 brake rotors for my Granddaughter's 2008 Honda Civic. I had shopped around other auto parts stores and the price quoted at O'Reilly's was good. I was waited on by a young man named **. according to my receipt. I asked if he offered any discounts for seniors or retired military and he said yes, and I asked to receive it. He agreed, rang up my order. When I got home I started thinking that my purchase should have been less than I was charged. When I looked at my receipt I noticed that the discount was for 3.32 off of 165.95 (Roughly 2%).

On Christmas Eve I bought a rebuilt brake caliper (they don't sell new ones) that had a very expensive core charge. I also bought a new brake hose for the same vehicle, buying both with a check. I've been a customer there for years and have used cash, checks and credit cards at various times. I discovered that the hose didn't fit my truck and recalled that counter person said it had to be one of only 2 possibilities, the one I bought or another whose picture was obviously different. So, on the way back to O'Reilly's today, I stop at another store and buy the correct hose and proceed to O's to get my core charge back as well as a refund on the hose that didn't fit.

Within one year all four of my replacement brake calipers for 2010 Subaru Forester failed. Started with right rear, then left rear two weeks later, followed by both front calipers 2 months later. I've been replacing brake pads and calipers for decades and never seen an issue like this. Go to a foreign auto parts store and get quality products.

Bought an alternator (ULTIMA) - Brought it to a garage to put in. It was bad. Had to pay twice to have another one installed (garage bought a preferred one). ULTIMA advertises on the O'Reilly web site that parts are "100% tested to ensure years of reliability"... I filed a warranty claim with O'Reilly for the labor charge - $260.00. They wrote a check for $80.00. Said they pay $40.00/hr for failed parts. Asked them how they come up with that amount. Was told they just decided to pay that amount.

On November 17, 2018, I had two O'Reilly employees assist me with a car antenna problem on my 1999 Monte Carlo. Their expertise was amazing, not to mention their patience! Thanks, Kendall and Alan. Above and beyond the call of duty!

O’Reilly’s Hondo, Texas - Ordered a part. A simple $6.48 power steering pump cap. Paid in cash, in full, at counter. Got a call the next day from “Phil” the salesperson, "Your part is in, buddy." was the voicemail. I drove 17 miles, after work, after dark, on the coldest night of the year into town, as I need that cap on my pump. No record found, no part found. I asked for a refund and presented my valid, paid cash receipt for $6.48. “We cannot refund your money without physically seeing the part.” So, I pay and order a part. You fail to perform your end of the bargain, then provoke me (a life long customer that you know and recognize) by saying "You can’t just come in here and get mad at us."

I am a single mom who moved to CA from the Aloha state of HI. I do not have relatives here or friends to help me when I have problems with my Chrysler 300C & my Acura TL. Derek, Brad & Jonathan have helped me feel comfortable asking questions & assisted me with all my questions! They provide excellent customer service and more importantly, knowledgeable about my cars’ needs. I will never shop online or anywhere else because I completely TRUST the products and parts recommended. I truly commend Derek & Brad for going above & beyond to assist me by literally coming out to the parking lot so I can show them what I am talking about because I know nothing about cars! Thank you, thank you for hiring such patient, kind, knowledgeable & fun employees! They are truly an asset to O’Reily’s. They are the front line for customers & the “face” of the company. I am a loyal customer thanks to them! O’Reily’s in Mira Mesa, San Diego, CA.

I recently visited my local store in Springfield, IL. Looking for exhaust parts, I was assisted by the store manager. It took probably 20 minutes to accomplish what we were doing. In the end they did not have all of what I needed to do my job. The manager gladly explained what was needed for this and how he was going to get what I needed. He did exactly what he said he was going to do, got my needed parts and tools and all in the same day. I think he did a great job and will recommend his store and O'Reilly's to anyone.

I ordered a product online to be picked up in store by one of my employees. Over an hour later, I was still on the phone with Corporate because they would not charge my BUSINESS credit card because my legal name did not match what was on the card. Isnt that the purpose of a BUSINESS CREDIT CARD? And then because an employee of mine was in the store trying to pick it up they thought I was a fraud and insisted on running a 'check' to make sure I was authorized to use MY COMPANY CREDIT CARD. All of this hassle over 193.00. You better believe if I could rate them NEGATIVE one million stars I would. I will never EVER use this company for personal or business needs ever again. After 20 years working with customers, I would never treat someone the way they treated me! Absolutely shameful on their manner of handling me.

Your young customer reps in your Twin Falls, Idaho store, need to treat senior citizens with a bit more attention. They have been around a lot longer and probably know more than you do. I think also, because you did not have an item in stock at store, I bet you do online and you could have ordered it.

Needed a 1998 Nissan Frontier radiator fan blade. Priced one at O'Reilly's at $95.00 and ordered it. I was stunned at the price but they had it and knew we needed it. Checked RockAuto and it was right at half that amount ($47.95) but had to order and could not wait. Sure ream you when you have to have it. I would expect some price markup when available but 100%. They think they are on par with the AMA. Will not see me there again.

Stay away from O'Reilly go anywhere else. They do not stand behind what they sell and their Items are cheaply made and do not stand up. Batteries are the cheapest and don't even last 3 years of use. They offer nothing but words when it fails, not even a discount on next battery. I will never shop or buy anything from O'Reilly again will take the time to go to AutoZone, Napa, CARQUEST or any other Auto Parts store even over the Internet. Stay Away From O'Reilly.

Three days ago I broke down near an O'Reilly's in Cynthiana, KY, bought a fuel pump, installed new pump. Today it went out. Again I was near the same store, tore it down, installed another new pump. Drove about 12 to 15 miles and was stranded, again the pump. I call. Talked to the manager, same man who sold me the previous two and explained my problem and ask if someone at his store could deliver another pump to me, I would be happy to pay for the service. I was informed that he had never seen or heard of anyone having this problem and that I needed to take my car to a mechanic and have the wiring troubleshoot. But I could bring the pump back and he would give me a refund but not another pump.

Motorcraft battery has a Nationwide warranty. O'Reilly refused to replace because they did not sell it. I say they should change to halfway parts house. Am done with them. Thankful to Marshal Mize Ford who I did not buy from either since I am from out of town did check and replace it immediately.

Over a three year period purchased one engine and two transmissions from O'Reilly. A transmission went out with less than 1000 miles and two years left on warranty. O'Reilly state they cannot find the paperwork etc but their corporate office located everything needed. It has been going on seven weeks and no updates. They will not returns calls, will not provide any follow up only to be told that my transmission is in Memphis and the shop is not speaking to them. Reporting Monday theft of property across state lines and take action. Do not, Do not purchase any item from O'Reilly.

I went to O'Reilly in Buckeye, AZ. My tail light was out, there was a young very professional guy who assisted me. He came out changed my tail light. I had questions about my alternator, he said he would check it for me. I had to wait a few minutes while he checked out another customer, no problem. Then he checks my alternator and tells me it was draining my battery. Needs to be replaced. We go inside to get price quotes. When I went to leave my car would not start. I returned to the same young man who said he would give me a jump. I waited 10-15 minutes. He came out, jumped my car and was asking me how far I needed to go, due to the fact that my battery was very low a 4. As we were talking an older, grumpy, unprofessional co-worker of his came out and said "what's going on here". The young man responded, "She (me) needed a jump", my car had started, and he was looking at any lights that had come on.

The O'Reilly Auto Parts in Sanger, California has two unprofessional and rude employees that didn't want to help get a part I order and paid for. It should have been a quick in out thing but was dragged out to a 40 min wait of them telling me my parts not there only to find out it was the whole time. All they had to do was walk ten feet back and a look to find the part I ordered which I was told to just drive over there that part would be there. They made what should have been a pleasant experience frustrating. MARIO AND GERARDO of the SANGER, CA O'Reilly Auto Parts were very rude and unprofessional to the very end.

Very rude store management, talked down to me as if I was at fault for having received 2 faulty alternators in 5 days time at O'Reilly. I waited for 50 minutes past delivery time for my 2nd alternator to arrive. I asked for it to be tested and Dennis (manager) acted as if it were a physical pain for him to test. He then said it couldn't be tested on his alternator testing machine and would have to be installed on the vehicle to be tested (which is a huge job on my Ford Edge). I went to Advance Auto, had the alternator tested on the same type of machine and it failed. I went back to O'Reilly and told Dennis I would like my money back. He laughed in my face and said, "There's no way 2 alternators were bad. I'm going to test it."

I have spent a lot of money with O'Reilly's. Not only did they ever take care of me on my rewards that I should of had after one day went into O'Reilly's. Spent well over 2000 dollars that day and never seen any rewards for it. Was told call corporate. Got response. Couldn't be rewarded so went back to store. They said that it had two accounts. Anyways never got anything for rewards of anything. Then here it is again on warranties.

I went to O'Reilly to get my car checked out, because the service light kept coming on. This is free, so I didn't expect it to tell me much. It came up as my motor was over temperature. I'm a girl that doesn't really know a single thing about cars and asked if it could be a coolant issue, which I was willing to buy. They told me "I should be good if I have any in it" and that it was overheating because it was hot outside. This should have been a red flag, but to me I guess it made a little bit of sense. The guy told me he had a similar experience, and I would be fine to drive it but just make sure I get it checked out sometime. The next day, I went to start my car, and every sensor light was flashing on and off, I was getting a "STOP SAFELY NOW" warning. My car wouldn't turn on at all.

Went in for a fuel pump for a Pontiac Grand Prix GT 3.8 early 2000s. Told him not sure if fuel pump or not yet so if I return it can I if I don't put it in. He said yes. Figured anywhere between $30-$100 max $298.55 he said. I almost ** my pants. I'm like what? I bought one for a German and out of country cars cheaper than that. I said, "You have anything cheaper?" He said, "Yes. $255 but we don't have that one." So I'm like **. If I need it I better get it all parts pretty much same at other places on prices. So on way out we look up fuel pumps. Thirty five dollars same kind delivered next day for $50. That's with overnight delivery and to be so far off just shows your company or that company don't care about the customer just the bottom dollar and that's where all businesses fail.

I would like to mark this with zero stars however it will not allow it. Bought a new Ultima alternator and after installing it realized it was not charging and killed my battery. After replacing under warranty the second alternator was charging much because of a faulty voltage regulator and fried my battery. Had to buy a new battery when the one I had was perfectly fine. Took the alternator back for a refund and went to Advance Auto and got a Carquest that works great. Do not Ultima alternators save your time and money and go Advance Auto and get one.

I came to O'Reilly since it was close by. I never actually knew I would be treated well. The gentleman who waited on me was kind. He replaced my headlight bulb. While it only took him 1 minute, it might be took me 10 or so since I am a Woman and I don't know much about cars. I really appreciated his help.

I was immediately greeted as I entered. I told Blake my engine light came on and asked if he could find out what was wrong. He happily said yes and grabbed his tool. In 2 minutes I knew what was going on with my car. Luckily it was the gas cap missing yesterday but after replacing it light didn't go away. Blake was very professional and helpful. He deserves a raise.

Well I bought a thermostat their Murray brand and a hose, well in less than 30 days both parts were junk, caused my car to trip the engine light for the thermostat. The radiator hose developed a small hairline crack, not please by this, they did refund the purchase of the defective hose, the thermostat I just threw it away. Went to another parts store, bought a new thermostat and a hose. Haven't had a problem since. They need to stop selling crap made in China.

I just spent $50.69 at O’Reilly Auto Parts store and they gave me a .65 discount. Every time I try to use one of their coupons, it didn’t apply to what I was buying. I’ll never shop there again. There are too many other places that sell the same thing and give me a 10% discount.

They are employing people who can’t order the right part, but then the customer has to wait 3 to 5 days to get their money back, are wait other 3 to 5 days for them to get right part. Everyone of these people need to be fired for their stupidity. I will not be doing business with them again.

Originally had an engine replaced in March of 16. Due to my travel schedule I wasn't able to pick the vehicle up until late Jan of 17. Picked it up and it was leaking oil. As soon as I stopped for fuel took back to shop and they replaced the rear main seal, picked back up 3 days later still leaking oil and now a/c wasn't working. Returned to shop for repair. Picked up again and all was well. For about 12k miles started going through tons and tons of oil and knocking. Took back to original shop for replacement and wife went to pick up as shop told her all was well. Before they pulled it out of the shop 2nd replacement blew a head gasket and was pulled out and replaced. New one ordered took a couple days to come in and was swapped.

They bought the parts from O'Reilly auto parts on Rancho Drive. The work was done and nothing but trouble since. In the two years following they replaced 22 injectors total. The worst thing that happened, one of the injectors failed, the number one cylinder overheated and my compression went to 0 PSI. A Ford dealership in town checked the issue concluding a new motor would be needed, cost $18,000.00. Using the same injectors from O'Reilly. I don't think so! A set of injectors from Ford cost around $3,400.00.

Power steering pumps are not good. I paid a mechanic twice to do the repairs. I brought it back to get it replaced. 3 power steering pumps didn't work so I got a return and went to another part store to get the pump. Now my car is running like a champ. Stay away from this store.

I have been using O'REILLY Auto Parts for many years and have always had a very satisfactory experience. Since moving in 2001 to my current location I have used the Warrensburg store numerous times and as always have had a good experience. Their prices are fair and customer service is always top notch. One time I went in looking for a part and didn't know the name but the gentleman that waited on me did and took me right to it. I have had several dealings with Rusty and this guy just goes way above and beyond in helping where he can. I have told several people to seek out Rusty when they go there to buy parts. He is also very helpful if another employee doesn't know exactly how to locate a part. He is an expert at his job, customer service and helping fellow employees. It's always a pleasure in dealing with this store. I know a couple of auto repair shops and they have the same opinion of Rusty and the Warrensburg store.

For over 10 years I have used O'Reilly Auto Parts in at least eight states literally from coast to coast, North to South, and in the Midwest. I have used at least 19 different locations as well as their online ordering. With only the exception of two individuals, I have found their staff to be very courteous, friendly, professional and helpful. More than likely they have either the great quality part I need or the inexpensive item I want because I'll probably never need it again. They have always readily accepted any item I have tried to return and of course I keep any item I may need to return in good condition. Their database has allowed me to get replacement items under warranty without having to keep track of my sales ticket as they keep track of all my purchases on my rewards account.

I am actually getting tired of being asked a million questions about my vehicle. I'm needing a replacement headlamp for a 98 F150. Lariat. I don't feel that engine size or whether its 2 or 4 wheel-drive is relevant when looking for a headlamp.

I bought a Power Torque Rebuilt 5.4 Ford Engine for my 2000 Ford pickup. I had always had good luck with warranties from O'Reilly's in the past and this engine carries a 3 year, unlimited mileage warranty. Immediately after putting it in, it starts making a slight noise. I changed the oil and added a quart of Lucas hoping that the noise was a lifter that had not settled down yet. Needless to say, it just kept getting worse. I finally got time and money to have the engine pulled to send it in for warranty. That's when everything changed. It took almost a month before I heard anything. O'Reilly had me deal with the builder instead of covering the warranty.

Have used O'Reilly's for over 25 years! Have used their parts on all my own vehicles and over 100s of others. Had people go there and buy it from them as well so I could repair their cars. I recently bought an alternator, using my O'Reilly's "rewards" card and the same phone number I’ve used for years! Well the alternator went bad on my son's vehicle (after only 6 months) which is not O'Reilly's fault. Stuff happens... So as normal it was lifetime. Took it off and back up to O'Reilly's. Well for whatever reason they couldn’t find it in their system using my phone number so I called the original store I bought from. Still NO luck. This is the second time they couldn’t find it in the system??? The last time I finally found the receipt. It was clearly their alternator. It was theirs, their part number sticker was still on it?

We have purchased 3 new thermostats in about one year. The last one was purchased about 3 months ago. Problem!!! I am sitting broke down due to overheating yet again, but this time I am 6 hours from home. Was in the middle of the forest in the middle of the night and cold outside. Not safe, I am not buying another product from O'Reilly's again. Poor product, thermostat should last longer. FYI we tested the last thermostat and it was bad. NEED TO FIND ANOTHER SUPPLIER O'REILLY'S. You've almost blew up my car.

My wife's car broke down in O'Reilly's parking lot in Orange, TX on Dec 9, 2017. Oil had leaked from engine valve cover onto alternator causing it to stall then die. Went in the store one of the employees immediately came outside and checked the voltage with a meter. Half of what it should be. All the employees helped in one way or another. They sold me a new alternator and called a traveling mechanic who had me going back home in a few hours. I was going to call a wrecker and have the car towed to a shop. These people saved us towing charges and the car probably wouldn't have been repaired until Monday maybe. That's what I call really, really good service. Hope they all get raises. The car was a Hyundai Veracruz limited by the way. Alternators should not be mounted close to the ground and under the engine. Merry Christmas and God bless the employees at O'Reilly auto parts in Orange, TX.

Very poor customer service! Will not provide copies of our billing... Will not process labor claims. Do not join certified auto repair program... You will be sorry! Feel free to contact me at ** and I will provide details along with copies of our unprocessed labor claims.

I bought a fuel pump for my truck. After installing I realized there was a short in the wires. There was nothing wrong with the pumps and they wouldn't refund me. Now I'm out almost $90 and I have a part that I'll never need. Buy parts online. You have a wait time but at least it always half the price or better. I'll never go there again.

I recently purchased a double flare tool kit for flaring my 1/4" brake line. When I got home I began to try and flare the brake line, the clamp kept falling off, and actually wore a spot in the holding tool preventing me for flaring any more. The tool came with a year warranty. I return to O'Reilly and they told me they could not refund me because it was used, NOW how and am I suppose to know if it works if I do not use it. Then they told me I could replace it with a new one, Which they did not have one in stock, they took my phone number and told me they would call me when one came in, that was over a 2-weeks ago. 1 replacement will not do me any good, but I will take it. I have not received any call as of 11/10/2017.

I called to see if they had small batteries such as are used on go-carts, scooters, etc. The employee said I had to have a part number for him to tell me if they had them; actually I was calling HIM for the part number. Very rude. Then my wife went in to get a water hose for her Hyundai. He showed her one that was very long, clearly not for her car. He then rudely dismissed her as not knowing what she wanted. May have been the same employee but we have no identification for him sadly.

I purchased a U-joint from O'Reilly of Ottawa Illinois. After a few miles of driving the U-joint busted throwing my drive shaft to the ground and up hitting my transfer case. The transfer case spun and busted the bell housing between the transmission and the transfer case. I turned in all my receipts to O'Reilly because the transmission was rebuilt and the transfer case was replaced. O'Reilly's manager told me to turn in the receipts of all the cost and I did. Upon an investigation into what happened O'Reilly is not going to do nothing. They're 100% satisfaction guaranteed means nothing that is plastered on the front of their buildings. They are not going to satisfy me. They are not going to do anything as far as satisfying the customer. $3,000 worth of damage done to my vehicle and O'Reilly will do nothing to compensate me.

I went to O'Reilly's at 1030 28 Bypass in Anderson. I needed to inquire about the stop leak they had sold me a few weeks before (with 100% guarantee) because it's still leaking. Which requires my buying more fluid. I had noticed that the prices were considerably higher than other local stores all. I pulled up the closest Walmart on my phone with distance and current price. I went to the counter and attempted to speak with salesperson, I was cut short and directed to someone else. The other person informed me that they couldn't do that because the product I had was $9 or higher. I tried to explain that the product I had was in fact $3.99 and the Walmart price was $1.77. Both were Preston and both 12 ounces. I was dismissed because their auto department was closed. The fact that they could see the ad made no difference. I left without purchasing anything.

Working on customer's Toyota Tacoma (2001) doing a front end job. She brings me all the parts purchased from "Her" parts guy in town. Most, if not all of the parts are manufactured by a company called Import Direct. Problem One: Sway Bar Link kits: Right and Left sides take opposing ball-joint type links. I open the boxes (different part #s) to find the exact same parts in each box. I have to return one and order another. This prolongs my job another two days.

Bought an alternator for my 42 year old vehicle. When I went to install it, the threads were bad and could not tighten the bolt to keep the belt tight. Being this is a seldom requested part, they only keep 1 in stock, and with my vehicle down, was able to find one around the corner at AutoZone. I simply planned to take this one back for a refund. When I took it back, I was immediately blamed for using an impact wrench. First of all, I said, any idiot who tries an impact for this shouldn't be working on vehicles, plus there is no room for an impact anyway. Then he changed his mind and said I cross-threaded it. I held the bolt up so he could clearly see it and stated that this bolt has clearly not been cross-threaded. If the bolt ripped the threads out of the hole, the threads on the bolt would definitely show some damage.

I had ordered parts on Friday. Called on Tuesday (the day the parts were supposed to be there) a guy called A.J. (wouldn’t give last name). I asked what info he needed to find my parts (I’d already paid for). His answer threw me for a loop. He said if I was going to be rude he was going to hang up on me or I could come to the store and handle this face to face, so, I drove the 16 miles to the store to speak to his manager which did no good. He was still running his mouth at me when I left and the manager just stood there, of course I won’t go back. Ever!! Any business that allows that level of rudeness to a customer.

My disappointment with O'Reilly Auto Parts west Colonial Dr. I call O'Reilly Auto Parts to know if they carry cylinder head bolts for a 2011 Chevy Aveo job I was doing. The person on the phone answered me that they have it in stock for $55.99 and they have Fel-Pro a (supposedly) high class brand. I went the next day and get it along with a head gasket, my total was $107 for both, and they also provide me a copy of the torque specification under my request. The lady at the counter even told me that I have one year warranty. I was disappointed when I opened the box and found 10 rusty bolts in two bags. Since I already bought them, I went ahead and start the installation.

Very disappointed that O'Reilly Auto Parts Veterans Memorial Pkwy would not refund for a return car jack with original packing... and receipt... however for some reason the cashier either wanted to get me to debate or was just had a bad mood day. After conversing with a supposedly a manager... it was decided that it had been used and out of warranty... however the jack had not been used by me. And was in my car until it was total. I am trying to wrap my mind around what a refund versus losing a customer would weigh the most. I am sure this company want last... but wanted to let others know what they may face.

For the last year + you can't get in & out because of poor service. You can't buy a quart of oil & Check out without waiting in line for others to order parts. Why come here & wait... & wait... Marshall store is badly understaffed or just poorly managed. I've done business with you since1997. But have to change due to the service. Only want to keep a good store & I truly mean to help correct a problem that could lead to a closure of a business I have depended on for a while. Thank you for the opportunity to shine a light on a problem that can be devastating to a customer base. Have many times in the past been grateful for their help, so just want to save a convenient location. Please have a check out for off the shelf sales that does not include waiting for parts to be hunted while in line.

I recently purchased an ignition switch from the store. I was never even able to use the part. The car I needed to install it on, I couldn't even uninstall the old one off of it. Therefore, I had no need for the part. I took my receipt and the part back, and the guy said it had "definitely been used". Referred me to come back and talk to his manager in an hour, as there was nothing he could do. I've been a manager for a store before, so I know sometimes you DO need a manager's approval. I came back and the manager said the same thing. I never even opened it. When I called about buying the part in the first place, they had warned me that "it had been sitting on the shelf for a long time, and it isn't going anywhere any time soon", but I honestly thought I needed the part.

I usually shop at Advance Auto Parts. But on this day I decided to give O'Reilly's a try since a brand new store opened the same distance from my house as Advance. The only thing I needed was tire dressing. I went in the store, said hi to everyone, the tire dressing was in the first aisle so I went right to it. I knew what brand I wanted, did a quick scan, found it, turned to make my way to the cash register and there was a worker just getting to the aisle, looking at me while reaching for an (what's on sale) flyer. I followed him back to the register. He took the flyer and put it away (under the keypad). Tells me he didn't need it. That really made me feel uneasy, like I was some sort of criminal. I never use the (race card) but it feels like I should use it this time. My first and my last time in this store.

On March 27th purchased a couple of perfect match duplicator paint spray in Chatsworth California, the paint was not the correct color. When I hold the cap against the car, they were not the same. On March 28th I returned the spray paint and the cashier "MARITZA **" said the credit of $17.38 goes back to your card. And I had to order the paint on line. Well, I got my credit card statement: I have been charged 3 times $17.38 for 2 can of spray paint. The credit slip that she said will go back on your card was another charges.

Bought torque converter from O'reilly's in Azle Texas, went bad less than year. Got another under warranty, went bad less than a year later. It damaged the stator shaft on my transmission. Now entire transmission torn down and needs cleaned and new stator shaft. Asked O'Reilly's to provide new stator shaft, new gaskets and seals because their part damaged my car but they refused. Said it was only one year warranty on the original torque converter so they are not liable.

Unsatisfactory. My husband and I went to the store to purchase a few items. We waited in line for about 20 minutes and was not attended by any employee which there was an employee working on something other than his customers. I heard someone call him Mario. I don't appreciate the wait when there are staff not attending the customers. We did not make the purchase.

Went into local O'Reilly's in need of ceramic brakes for my car just to find out they are $56 for the front no rear available. Was stuck with getting the generic metallic ones for $46 front and $46 rear. Just out of curiosity, I went on Amazon and they had my brakes AC Delco ceramic for $26. Never again will I use an auto parts store to get what I need. Shoot it's worth the wait for shipping if I can get something better with a name brand at a better price. Thinking of returning these back and just going with Amazon.

So since I do not like going to the Howell store due to the employees looking at you like you're stealing something, I went to the Brighton store and bought a mini circuit for my truck. Well turns out it was the wrong size, reluctantly I went to the Howell store to return it. Now understand this is a $7.00 item, and I had my receipt and paid cash. The girl at the desk wanted my full name, my full address, and my phone #. "Really" I said!! She said, "Yes, it's company policy." What a joke. For 7 bucks? I will NEVER go into another O'Reilly.

Purchased a new motor from O'Reilly Seymour Indiana and the first one was a bad motor $3500.00 later. Was giving a runaround and said they would order a new one. Been almost a week and still hasn't came in. Now why would the first one that was bad only take 2 days and the replacement one still isn't here after a week. Everyone is giving us the runaround. I'm without a car after a month and I've had to pay for a rental car out of pocket and that's not cheap. The right thing to do is at least try to compensate me something toward my rental car. They have already been paid do they could care less. This has been the worst customer service I've ever seen!!! Never will I use them again after this!!

Whenever I walk into O'Reilly Auto Parts I always get the feeling like the people working there think I'm a shoplifter. I don't mind people coming up and asking if I need help, but I don't always get the feeling like they're asking for that reason. My other gripe with O'Reilly is that everything is way overpriced. I have noticed this to be true even with cheap Chinese knock-offs they sell. This sounds crazy, but I think I would rather buy my auto parts from Amazon because I can look at the product for a longer amount of time and then buy a better product for less money!

Went into our local O'Reilly's and found what I needed. While waiting in line there were 3 other employees standing around talking not very quietly. One was the manager with 2 male employees laughing. When I heard her say, "I can't wait to get rid of the ** lazy ** that work here," I sent an email to corp. They said someone would get back to me. In a return email NEVER HAPPENED. So I go in again to tell the one guy who always got my stuff right what I heard and to let him know to watch his back. Well guess what, she fired him. I will never shop at O'Reilly's again.

Placed an order for emplacement heads for a 99 Blazer, was told they had 1 I could get next day and 1 that would take 3 days. Or I could pay additional 30 something dollars to get in 2 days. The 2 day extra money option is what I took. Parts were supposed to be there Friday 1-27-2017, but were not there. So I asked to find out if they could tell me when they would be there, counter person called somewhere they have shipping info., said they told him they would be there Saturday.

This review is about a comedy of errors. I hope this serves to illustrate how a simple experience can go dramatically south, and leave a bad taste in your mouth. And, I hope you learn, as I did, that the best response may be to use mouthwash. Most are familiar with O'Reilly Auto Parts, and I have had nothing but good experiences with them. My company has a commercial account with them. Our operations manager deals with the local O'Reilly, gets good service, gets good pricing through our commercial account. Personally, I use the O'Reilly nearest me which is another town, I don't live near our company's headquarters. I don't use the commercial account for my personal needs. For my personal needs, I'm a retail consumer, and I pay rack rates. I'm not judging others. I think most would agree that it's okay to take advantage of a pricing plan available to you. I'm not saying it's wrong, but it would be wrong for me.

After getting 7 remanufactured starters (in a row) that were suppose to be new they gave me a starter that didn't fit. Blamed it on a bad batch they said. Not the first time this has happened. Autozone is your best bet.

Really bad service. The last two or three times I have been in the Jacksonville Texas store they have a bunch of employees there that know nothing about parts or customer service. It is sad that we have to drive 30 extra miles to get good parts service at the price of gas.

I went to O'Reilly because I had thought about buying stock in your company and had read a good review. I needed brake pads for my 2012 Toyota Tacoma truck. I wanted my brake rotors turned and I purchased brake pads. Truck has about 40000 miles and brakes worked perfectly (absolutely no pulsation or problem) but I needed new pads. Rotors had very little wear and were about .065" over min. I requested your "technician" take a cut to just clean up rotors to give smooth surface. No gouges just minor wear with maybe .005 variation. I'm sure a cut of .010 an each side would have more than cleaned them up. Rotors after your "clean up" were .007" to .015" BELOW MIN thickness. Your "expert removed about .036" per side or a total of .072". I was concerned so I set the passenger side rotor up in my lathe to check run-out. IT WAS MORE THAN .020". Max should be .0015 to .003". In summary the ROTORS ARE SCRAP.

I usually don't do reviews but I really wanted to do one this time. I went to the O'Reilly's on 83rd and Union Hills in Peoria, AZ. I bought a headlight for my truck, the gentlemen that work in the store were very helpful. When I got the headlight, they offered to put the light in for me. This really impressed me, and I wanted to show my appreciation. They went over and above the call of duty and I think this is excellent customer service. It is nice to see that there are still places like this. Thanks guys.

I don't appreciate being told that if I had any problems with the battery come back and give my phone number and that no questions asked it would be replaced by the assistant manager. When I did I was told that the battery was good. I brought back my receipt and was told I could not return the battery. The ** guy that worked on 10/13/16 was very rude and was not willing to help me. I will no longer purchase any parts from O'Reilly. He needs to be fired immediately. No customer experience. I will let anyone I know not to do business with Williamsburg.

In November 2015, I bought a car cover from O'Reilly Auto Parts store in Woodruff, SC. It had a seven (7) year limited warranty. By the summer of 2016, the car cover was brittle and easily torn apart. In September 2016 after finding the receipt for the car cover, I took it back to the O'Reilly store in Newberry SC. First they looked on the shelf for the replacement cover which was empty. Upon discussion with the attendant and then with the manager, they determined there had been a recall on this particular car cover. Their advice was to go back to the original O'Reilly store for satisfaction.

I got a distributor for my truck, got it under my boss' commercial account... This was 11 months ago... Since then my truck has been broken down every week. Had to have it towed home 3 times... The ignition module went out... Replaced the distributor again. Now I found out what is wrong with my truck... Can you guess what it is? I have no intermittent injector pulse... Yup it's a p.o.s. distributor. Called O'Reilly's. They can't find the warranty... My girlfriend was on the phone with them and I told them to go ** themselves. I threw the distributor and smashed it... I will go to advanced auto... I will be bringing all my parts back to o'Reilly's and they can shove them so far up their **... I wanted to throw it through their window. It wasn't me. You told me I never bought one... I really hate o'Reilly. I will never go back.

Car wouldn't start this morning. With phone support from my husband, I was able to get it jumped. Stopped first at NAPA Easley, SC and was told they don't install batteries. Moved on to O'Reilly's. They sold me a battery and installed it. No questions asked. Customer service really appreciated! I'm sure it's not complicated but I didn't have the tools to get it done. Thank you O'Reilly Auto Parts Easley, SC for a job well done.

Most of the time, I go to O'Reilly because it's the closest parts house to me. However, I've decided I'm going back to Auto Zone and NAPA for parts, because O'Reilly stocks poorly built parts that don't hold up long, at least some parts anyway. Case in point: I bought a remanufactured alternator for my truck from them. A couple weeks later, my battery was down. Nothing was left on. Since the battery, which I purchased from Auto Zone 4-5 years ago was getting old, I went to them and just bought a new one with high CCA's like the old one, assuming it was time.

I bought a 800 watt inverter in May. When I went back to the same store that I had bought it at I told the man at the counter that my accountant had my receipt. He told me that the system would not let him go back to May. Which was 4 months ago. Something smells BAD. My wife depends on it to keep oxygen concentrator running. Do they care? NO.

Went to get water pump. At O'REILLY'S AUTOPARTS AT 2540 E Avenue S Palmdale, CA 93550 and want to say the girl by the name of ** was great. She did her best to help us with everything we needed and had a smile through the whole thing. We, me and my wife, were very pleased with the customer service there and would more than happy to be a return customer at that location. Thank you again.

Took back brake pads and rotters. First thing he says these are cheap pads and that a rock might have damaged them then tell me my brake fluid leaked on them. I got new calipers and rotter and drove 2,400 miles in 3 days. No way they were leaking. I tried to apologize for first misunderstanding. Then rather rudely he says, "You will be back in a week for the same problem". I offered to bring vehicle back to show any leaks he said, "No all warranty it but you will be back in a week again to fix same problem". There were cracks in brake pads and groves in rotters granted I replaced calipers.

Be warned the remanufactured ac compressor NO GOOD. I put four on my 95 s-10 all of them the clutch burned up due to wrong air gap... And the store blamed it on me. Called home store three times no response back. They service suck. They parts suck... Dumb counter people. I WILL NEVER BUY ANOTHER PART FROM THEM FREAKING CLOWNS.

When I go in there with a part number and I give that part number to your cashier. He scratches his head - tries to look up the part number - scratches his head a few more times asked what my vehicle is. I tell him. I tell him it has a aftermarket distributor. I tell him the part number of the distributor. He continues to scratch his head. Long story short kid can't look up the part - can't find the part doesn't know what I'm talking about. I'm sure it's not his fault. It's the way management labels of their parts and O'Reilly isn't alone about this issue all the major so called parts - stores are ran ** backwards.

I called for prices and was told 2 items would need to "be ordered", then went to the store to order the parts, and was told I would have to pay shipping from California for the parts. I asked why I wasn't informed before I made the trip to the store. I received a barrage of flimsy excuses ranging from "You didn't talk to me" to "it is our policy." I ordered my stuff from RockAuto, paid shipping and a core deposit for $5.00 less than O'Reilly (and will get it sooner). So much for shopping locally. I don't want these people in my "locality", they belong in a big city where that can treat customers like excrement and get away with it. With service like this, maybe they won't last long here.

So in the last month I have spent about 1000.00 bucks at O'Reilly's. Every part that I have replaced on my truck has failed within 2 to 3 days... If that long... 5 pcv valves because they gave me the wrong vacuum hose. The hose would warm during operation and cause it to pull just enough air by to open valve and allow oil into my intake manifold. In doing so the truck shuts off because it's not meant to run on 40w engine oil. Spark plug wires have been replaced 3 times in a month due to faulty insulation from factory. 3 Throttle position sensors in a 2 days because the manufacturer only sealed top of housing and not the bottom so it literally separates from the harness at running temperature... which also causes shut down at highway speeds as well as vacuum issues and shifting problems. The ignition coil has been replaced 3 times. First was unsealed with the resin dripping out of the box.

I bought a brand new fuel pump for my truck. It was a mechanical fuel pump. Not electric. It was not a reman pump but brand new. It was bad straight out of the box. Although I was able to exchange it I find it ridiculous that O'Reilly cannot source better parts to sell. It was quite a hassles to diagnose that a brand new pump out the box was defective. Not to mention the time, effort and expense to replace it for a second time. This is the second part that I have purchased within 4 months that was defective right out of the box. The other was a starter that was defective. I am writing this review in hopes that someone at O'Reilly take notice to what is happening. I will never shop at O'Reilly ever again for anything. Period.

O'Reilly Auto Parts just isn't what they used to be! I was happy to hear that O'Reilly was opening up down the street from me. I used O'Reilly for the bulk of my business, years ago when I had another business. They were great. Too bad they are nothing like they once were. I called the new store on a Friday to see what I would need to open a commercial account. The commercial sales person told me he would be by to see me that weekend, Monday at the latest. Close to two weeks later he shows up with his boss. Told me that he didn't drop the ball..... must have been miscommunication, I overlooked that.

We spent the entire day trying to get our car fixed. Long story short. Paid to have first alternator put on. Went off, got stuck again. Had to go back, BUY another one, had pay someone to loan us his car to drive across town to get part from another store, pay to have it put on second time. They would not pay for second install. Did not know it was a refurbished part. They never offered me a new one.

Entered store at 8:00AM, spent 150.00 for tune up parts and brake parts, ask counter person about resurfacing drums, he said takes about an hour. Left store, removed drums, installed brake parts, returned to store at 11:00AM. There were four employees in store, one on telephone and being able to see to rear of store, I saw three employees gathered around one computer screen. One on telephone said "be with you in a minute bud". Stood around waiting, walked toward rear of store attempting to get attention of other employees. They look at me, continued to hover over each other. Person on phone hung up phone and went to rear of store to speak to the three in rear, came back to counter and ask me if he could help me find something.

Ordered an axle for our car, and the wrong axle came into their shop. They identified that the axle was without ABS feature, but went ahead and sold it to our mechanic anyway. Very angry! We didn't say that was a thing we wanted to do. Both the mechanic and the shotty salesperson are at fault, and this could have easily, Very easily been avoided if O Reilly's had an ounce of honesty. I will NEVER recommend them and will actively dissuade people from using OReilly for anything. Dishonest Shop!

Ordered a new radiator for my car on Sunday morning and was told it would be in the next day, (Monday), at 10:30 AM. Went in around noon on Monday and was told, "Oh no. You were told wrong, our orders come in on Tuesday and Thursday." I went back Tuesday and the radiator was there, in an opened box and clearly damaged. Why someone did not take the initiative to identify this radiator as damaged, order another radiator and call me and let me know of the situation? Oh no, they waited for me to show up at 5:20 PM to tell them the radiator was damaged and they needed to order another one. So, I went back Wednesday at 5:30 to pick up my radiator and guess what, they ordered the wrong radiator. Refund time and time to go to Advance Auto. Yep.

My son couldn't get a Costco battery for his car so we went to O'Reilly's in Eureka, CA. The guy at the counter was pleasant and encouraging. He told us we could return the very expensive 2 year battery if for any reason it didn't work out. He also managed to get us to buy some very overpriced little foil packages of grease and I bought the tail lights for my car. The battery return price $18 seemed high too.

I bought a water pump, that exploded after 2 day. Installed by a professional mechanic. I returned the water pump and filed a labor claim, for $1,900 damage. The store manager said in his words, "The part was defective and would be checked." Well after months of waiting, O'Reilly Auto parts concluded that the other parts were defective and caused the water pump to fail. OK but I also bought them from them, now that I made them understand this. You won't believe this, O'Reilly says they do not have anything to do with parts being defective and to take it up with the Manufacturer. So what O'Reilly is saying is that they sell defective parts, so please listen and shop elsewhere. Regret.

Went to the O'Reilly Auto Parts store in Huntersville NC to return a unused part. Had receipt of purchase and part which was in a unopened package with factory seals still on box. Counter person was rude and initially wasn't going to accept part even though it was obviously not opened. I demanded a refund on my debit card and he then threatened to call police on me. I asked for manager and he refused. He removed his uniform so I couldn't get his name to complain.

December 2014, purchased a battery from O'Reilly's and after 3 weeks my truck would not start. So I took it to O'Reilly's and they tried to tell me that it's not the battery, there is a problem with my truck. So I got mad and finally they admitted that the battery was faulty and gave me a new one. Now the battery they replaced it with is not working either! I'm getting a Die Hard battery and never dealing with O'Reilly's again! In the past I had a Riviera that needed a fuel pump and my car was at the shop next door and I went to O'Reilly's 3 times because all 3 fuel pumps were defective and my mechanic said people been complaining about their parts and their products are no good!!! Never purchase anything from O'Reilly's again!

My husband bought ball bearings. Got them home and got the old ones off the truck and opened the new ones. They are the exact same ones in each box but labeled wrong. Called the manager and he didn't want to own up to it, and it wasn't their mistake. "Life happens" is what was said. I will never go back.

As I left work today, headed to make the deposit for work. I heard my back right tire pop and my tire pressure monitor showed the pressure dropping fast. I managed to pull into O'Reilly Auto Parts, thinking someone there could help me. Walked inside and asked, a couple of guys came out and looked and said "Yeah, it's flat!" (Uhm, ya think?). I called Royd who was working a few miles away but would be there shortly to help. I decided to go ahead and start changing it myself. I mean my daddy taught me how to do this when I was 15.

We purchased 4 struts and sway bar links for our 2000 Ford Taurus around 2008. Had to have 2 of them replaced when we got home. Had someone call store about our warranty but no one at store or home office could find our warranty. Their employees don't do their job for warranty items by putting the info in their computer like they are to do which was stated to me by a manager! I went to BBB but they don't help. Don't buy from their store. If you bought it there just return it now because if you have warranty they will lose your info for it!

About three weeks ago my car died. Time for a new battery I thought. Installed a brand new battery and the very next day my car died again. Ok, time for a new alternator. Took my car to the shop and sure enough it was needing to be replaced. Everything seemed to be working just fine until I was 300 miles away from home and my battery light turned on. This lasted about a day until my car completely shut down on me. Unfortunately my car was out of state and so was I. I had absolutely no one to help me or come pick me up and I was stranded in a big city away from home with a dead car. Took me three days before I could finally figure out that what was wrong was a bad alternator installation.

Purchased a battery with lifetime warranty a year ago. Have had trouble the last 2 months keeping it charged. Took it into their store to have them test it... They said it was fine so they checked the alternator... This "kid" tested it for less than 10 seconds and immediately said the alternator was bad. Took it to my mechanic and he said there was nothing wrong with the alternator and told me to take the battery back and have them test it again. I retired the alternator which they weren't happy about and then asked the guy to take my battery off to be tested. He just looked at me and said I had to remove it due to their liability policy... It was a battery they sold me and installed but they tell me they can't take it off... Asked them to loan me a wrench and he proceeds to tell me they aren't allowed to do that either. Their customer service sucks!!! I will NEVER purchase anything from them ever again!

I needed a water pump for my 97 Honda Civic. I went to get the water pump, three months later my pump has busted and is cracked so I will never buy parts from this parts store because all of my part are going out just as soon as my warranty is up.

My friend owns a auto shop and has been working overtime replacing brakes purchased at O'Reilly. O'Reilly is aware of his suffering and says the problem is due to a bad batch of brakes they got in. O'Reilly has been to my friend's shop while he is working overtime and was made aware of the financial burden along with the owner's overtime hours taking him away from much needed time with his family. The shocking thing is that O'Reilly has still not paid their bill for the faulty parts and the complaints and repairs at the shop's expense is still ongoing. In my insurance with homeowners insurance this might come under double indemnity. I am surfing for past victory cases regarding auto parts. These types of cases deal with companies that do not pay their bills timely and cause financial loss to the plaintiff. If you know of any help please email to **.

I will never go or recommend O'Reilly. First let me say went to get spark plugs on my 2003 Dodge Ram, the guy spoke with over the phone not going to give his name but he did tell me that they had some for my truck. Went to O'Reilly on Sept 2, 2015, getting new spark plugs after my truck hit 200,000 miles. As I went into the store there was another man asked "may I help you?" I told him that I spoken with a guy over the phone about getting some spark plugs, he said "we don't have them in stocked." I said in a calm voice "I spoke with a guy named G**," he told me he looked to see if they had spark plugs for my 2003 Dodge truck but this other rep was looking at me all crazy said (REP) "Well sir we don't have them in stocked not at this O'Reilly. (Me I said, "well the guy I talked over the phone named G** said.") He went to the back, see if you all have them, told me "yes sir, we do."

First off I'd like to say that I am completely dumbfounded with O'Reilly at this point. I have gone thru 3 alternators all of which were bad. Finally went to auto One and guess what, that one works just fine. Now I am on my second set of calipers because they keep selling me seized ones. I have a 4 month old child I have in my car and I cannot believe in the quality of your products nowadays. I will no longer be coming to you. You are putting my life at risk by selling faulty parts. This would be the 4th time that my vehicle has just stopped in the middle of traffic almost causing multiple accidents.

A clerk informed me that they were having a problem with the Cardone remanufactured power steering pumps and gave me a Master Pro remanufactured one. Guess what?

I purchase a battery from this rip-offs, next day got stuck on the road. Nobody to help me to start this battery to take it back to the store. Since 2 weeks I have been calling the store to send someone to start this battery. They all gave me excuses and the answer "no". These ** told me to call a tow truck. This ** was charging me $15.00 just to tow my car within 5 blocks to the store. I hung up on this **. Just want to warn people all these are scams. They sold me a bad battery. I will never spend my money again in this rotten place. They all could go to "hell".

Recently I went to your store in Flower Mound, TX on Justin Rd. I have been going there for a while. I am a rewards member and do a lot of work on my own cars. I went in to purchase some CV boots for my ES-300 Lexus. I was told at the store it’s wiser to just change the axle so I did. I have since been told that this is true, however once I put the two axles on my car I started getting a very bad vibration in the front end.

One week ago, on Saturday September 12, 2015, my husband's clutch cable from UPR snapped while he was driving down the road (which will also be addressed to them). We got his Cobra towed to a shop, and the only place we could get a new clutch cable then was O'Reilly's. Okay, we knew better, but he had to have it to drive back an hour and a half from Columbus, GA to Warner Robins, GA. Knowing that the employees make commission of their sold parts, we never shopped there... that just spells trouble.

I purchased an alternator on 8-5-2015 and it went out on Sept.16, 2015. I had to do all the work on it myself. I have to get a rental car because they said part wouldn't be in until possibly Sat. Sept.19th, 2015. Lousy customer service - all we want to do is get our part and they reimburse our money for part because now my husband has to restart the car down again and redo the alternator because of their defective part.

Wasn't impressed with the customer service. The employees are generally lazy and rude. I'll be shopping at AutoZone from now on. I won't forget my bad experiences at the Roy and Ogden Utah stores. Keep driving customers away. Maybe you'll put yourself out of business!

I was a regular customer. I'm retired and buy and restore vehicles as well as do some outside work. Went in and bought 1 ft of fuel line which was a little over 6.00. I thought was high but everything's going up in price so mentioned it to sales guy and he just laughed. No receipt given, with a grain of salt paid and left. Well 1 ft was not enough so took a piece to AutoZone which is closer and bought 2 more feet, total was 2.58. What a difference, that's 1.29 a ft on this one item. Keep the 4.71. I'm taking my business to AutoZone from now on.

This afternoon I go to the location in Buechel, Kentucky and Courtney waited on me. She was very nice, however, she wasn't sure which battery size I needed. So I bought both sizes to return the one I wouldn't need. I also needed an alternator. The price she quoted was much higher than I expected so I told her I'd call Auto Zone and get it from there if cheaper. She said they match prices and called Auto Zone herself. They were about $25 cheaper. When I got home, I realized she charged me the full price on the alternator and not the matched price. When I went back to return the battery we didn't need, she was gone and I explained what happened to the man now waiting on me.

Went into a store in Augusta, Ga., they won't you hand them your charge card, they have no card swipes for you. Bought a part and asked if they would hold it and I may need another part after buying a starter. Couldn't find what I wanted, the worker didn't give my card back. I walked out, went down the road and looked, and realized the worker kept my card. Went back to the store and they said they gave it back. I recalled telling them to keep it, may need another part. I know for a fact the employee stole my credit card, had to cancel it. Now I have to change all my information on all places I use my card. Thefts on Peach Orchard Rd.

I went to buy parts and they very prejudice, because I'm gay. They would give me the wrong parts and when I would go back they would not even be decent, they would laugh.

The employee named Brendon at W 11th has the worst customer service ever and his boss Dave ** is the worst district manager I've ever came across. If you wanna get yelled at and not helped or sold wrong parts go ahead and shop there. They need to care more about the customers than the dollar...

The most unprofessional staff I've ever seen in my life at Auto Parts store. 35 years being a mechanic that is the worst I've ever seen. They don't stand behind their warranties. The store manager left the counter clerk hanging out to dry because he didn't know how to deal with the situation. Sad, very sad service.

I understand why people shop at RockAuto.com, other than O'Reilly, AutoZone, Advance, etc. You get better quality at half the price even with shipping. Called about 2 Rotors for 2010 Malibu lt. Got better rotors plus shipping than I could have got 1 at Local parts stores. Get real people. We will be ordering all our parts from Rock Auto. Thanks for nothing.

I was in need of a light for my truck and had no idea how to fix it. When I asked Sergio (an employee at O'Reilly in Norwalk, CA) if he knew where I can go to fix it.. He said he would take care of it for me!!

The same thing happened to me with my battery. I have replaced this battery 5 times and getting ready to return the 6th one for a refund. My car has been thoroughly tested by my mechanic, the alternator has been replaced and every time I get the charging system checked, it always comes back as bad battery. They seem to be losing charge over night and that is what was happening at the local store. They would charge it up and I would purposely leave the battery there overnight and sure enough, it would test bad the next day.

My name is **. I own six yep six vehicles and try my best to do my own work to them if not something that requires a professional. I have used O'Reilly's auto store for more than 16 years. On Thursday July 2nd 2015 I called the store on 119th and Western at approximately 10 a.m. I ordered CV axles for my daily driver and they were supposed to arrive around 1:30 p.m. When I arrived at about 3:30 p.m. to receive my parts no one knew that they were supposed to be there. They were not there nor was there any information showing that they should have been there or had been ordered that morning. The man behind the counter offered to reorder the parts and they could be there at 5:30.

The weekly flyer advertises 5 qts oil + filter for $22.99 and "Upgrade to a Wix filter for + $2.00. My receipt showed $30.49 for the deal (filter $11.29 and $19.20 oil). The same filter at O'Reilly online is $12.49. Who's doing this math? BEWARE. PAY SEPARATELY AND SEE IF YOU PAY THE ADVERTISED PRICE. After a 2nd trip to the store, the manager was good about being willing to "fix" the problem but it took him about 20 minutes (and only he could do it). Isn't this kind of advertising illegal?

Ordered an engine cold air intake and was charged $382.43. When I went to pick up this part I see that the invoice on the package said the amount of the part was $264.96.... The part was installed by myself, but why was I charged $117.47 over the invoice price?

Remanufactured Power Steering Pump - 93 Suburban: The pump did not fit into the space it was supposed to... I fought with that thing for over 1-Hour. Reason: A mounting stud was too long.

1995 Geo Tracker clutch Cable. Called, ordered 95 Clutch cable. When I picked it up, my friend that was going to install it automatically said, "This is wrong part. The end part isn't like the one that's on it." The man said, "Oh, they make them universal anymore. It will work." Not until I almost got killed in it, where cable was longer and failed to work (!), did we decide to reinstall another cable, this time going to Advance Auto, and you guessed -- cable is same length, same fittings as one removed! I was in traffic. Could have been killed!

Battery was under 72 month warranty but still they haven't replaced for free and said it will be based on prorated warranty had on the receipt. Well who gonna be having receipt for 6 yrs? Also they were not able to find based on the cell number I provided and inform I need to have receipt or some info in their database to consider under warranty. I would suggest not to buy any parts from them as long term warranties are just for advertise and of no use.

Purchased a battery on 1/28/15 from O'Reilly. On 3/9/15 I had service work done at Sears. As part of the service at Sears they check your battery. The battery is nearly dead and has 39 cca. I went back to O'Reilly and their tech tested the battery and said it was bad. "Then", changed his mind and told me it was my alternator. I went to an auto elec. shop where they tested the alternator and it works fine. The car only has 50,000 miles on it so the chances of a bad alternator are slim. I then called O'Reilly Consumer Service Dept. where I was blown off like so much dust. I'm going back to the store tomorrow but I'm not optimistic.

I had bought their Brake Best rotors for my car several years ago and also installed new calipers and pads. The rotors are cheap made in China parts. They would warp after 1-2 months. I exchanged them under warranty several times before returning them and trading up to the better Bosch rotors. The Brake Best were $35 each and the Bosch were $23. These were better and would last 4-6 months before starting to warp and it was a few more months before they were as bad as the Brake Best in 2 months.

I go to the store on Southside OKC and a big hillbilly in overalls typing like a granny tells me he can't find a Ford clutch tool. He starts freaking out. People are standing in line and he's stressed for whatever reason. He refuses to get a book. Keeps looking in the computer and tells me no he is not showing one and then I say, "Never mind. Can you look up a DPFE on my gf's car?" He asks around and a nice gentleman in the back comes and takes over for him but tells me I don't need a DPFE? Well I go to the store down the road and get everything I need because the big man in overalls at the store on South Western on OKC was too stressed short with me and rude and was texting for 5 minutes eating a sandwich while they're packed. I will never go back there again!!!

Can't even get touch paint after 3 weeks - Through title is pretty much self explanatory. Needed touch paint for my vehicle which is a 2005 Ford van. You would think it was for a Ferrari considering the stumbling, bumbling, can't find the order, oh yeah, we're getting it right now follies. I wouldn't trust these guys to order me a dam bubblegum in a candy store! Three weeks? By the way, let me check to see that the Incredible Incompetents put the money back into the account.

Couple weeks ago my husband was having issues with his radiator fan not shutting off after the car was turned off. We had read to replace that relay. We went to O'Reilly's who said they had the correct one for a 2006 Kia Sorento. The one they gave us I had questioned as it said on the package "flashers". The guy at the store said it would work. We went outside and replaced the relay. Well guess what it wasn't the correct one. Thanks to them giving us a wrong part not only did we have no working radiator fan but now have no low beams on our headlights or ac/heat blowers are not working which makes the car unable to drive due to overheating.

I have been ordered rear brake pads on Saturday. They told me it's going be ready within 45 minutes but 2 hours nothing there. Finally I gave up and went home. I came back on Tuesday 2:00 pm to the store and they gave me wrong order and again they said sorry - wait another 2 hours. This the worst store. 6543 Bissonnet St. Houston, TX 77074-6521 United States.

I will never buy another part from there again. They opened a location 2 minutes from my house 2 years ago. Since then, I've bought and returned 2 starters, alternator, 2 outer tie rods and 1 inner tie rod back to AutoZone.

I'm not one to write reviews, or even bring things back to a store but this was just ridiculous. So, I ordered brake calipers from the Piedmont SC store on Anderson St (Hwy 86). I ordered these brake calipers on a Tuesday, I was told to pick them up Wednesday morning. Calipers never showed up, pick them up Friday morning. Wow, uh ok... Got them Friday AFTERNOON, along with a floor jack, since I needed one anyway. I bought my pads and rotors online somewhere else, because I do weekend autocross. That OEM stuff won't cut it much. Calipers are remanufactured, I was told $46 each when I ordered them, then had to pay $60 core charge.... Wasn't ever told about the core charge until I picked them up on Friday. Oh well, I NEED to get these brakes on!

My daughter in law bought a battery 20 days ago and it's faulty and had to buy another one somewhere else and they said that the 60 day warranty didn't cover the battery because it was previously installed then he kept her receipt then I went back for it and he wouldn't look for it. So then I gave him a phone number to track it and he said it's not there. Bad business and dishonest acworth ga store off Cherokee st. Manager's name is **. Her power is going to be cut off and she has two babies. Sad because every other dealer returns battery. Be careful, go to AutoZone.