Omega Auto Care Reviews

We had the 2014 Ford Explorer Sport recently repaired. The indicator light for the airbag was constantly on. My wife took it in and dealt with Omega on the claim. This if our first claim with them and they took care of it rather quickly.

I have a 535x BMW and I put in an issue because my compressor and starter went. I called Omega on June 5th, I told them it was hard to get in contact with them because they're on a different timezone. I spoke to the guy who got my contract together and he was very nasty to me. He was talking so good when I first got them. He even said, "You got an expensive car. If anything should break down, you know it's going to be right there. And when taking out this insurance, you don't have to worry." But that's a lie. As far as the compressor and the starter, they did that, but not the serpentine belt. It was $700 and he told me they’re not covering it, that I’m on my own. He even said I might have not read my contract when I told him I understood differently. I did read my contract and it didn't say anything about that belt not being covered. This car is very expensive that's why I have got the insurance. And I never miss a payment.

There was an electrical issue with the trailer wiring for my F-250 Super Duty which we had repaired and claimed for from Omega. When I bought the package originally, I asked certain questions about what was covered. I was told these repairs were covered. And so I provided the dealership the information so they can file the claim. The dealership called Omega and then the electrical claim was denied. I had to call the company back and the guy on the phone told me it should be covered. He's in contact with the adjuster and the adjuster contacted the dealership and told them to do it whenever.

Omega Auto Care has been everything I would expect paying for. Maribeth, my rep down at Long Mercedes, always dealt with Omega on what needed to be repaired and replaced. She was the middle person and I never dealt with Omega directly. I've had to use the $100 deductible a few times, which was well understood, but they've taken care of everything that they were asked, so it was nice.

I've used my Omega insurance once for the AC of my Honda Civic from 2010. I just went to a random Honda which is near my house and showed them the car and they handled everything else. I had a call from Omega telling what they approved. The AC was making my car kind of shake a lot so they fixed whatever it was and it was covered. Omega is efficient and I'll recommend it to a friend. I had a stress free experience with them.

Omega Auto Care covers my F-150 however, their claims process is a very difficult and long. You have to go through too many minutes to have something done. It’s so much trouble trying to get in contact with one of the representatives or claim officers. I took my truck to the dealership and they could never get in contact with someone from Omega Auto Care. And when the dealership finally got in contact with them, they’d say they were getting ready to close. They said they have several call agents but then if you call back later, the same person answers the phone. How is that remotely possible if you have more than one agent and you have an 800 number. There's no way in the world, I would get the same agent all the time. Plus, I got transferred three or four times and got nothing.

I have a 2008 Honda CR-V that was covered by Omega Auto Care. I had its compressor repaired for the air-conditioner and filing the claim for it wasn’t difficult. I called them over the phone and they talked to the people fixing my car. Omega paid the money. However, my policy got canceled and the bank said it was for non-payment. They said I didn’t pay last month but payment comes directly out of my checking. Other than that problem, my experience with Omega was fine.

My experience with Omega Auto Care insurance was very good. They covered my 2013 Dodge Ram and I filed a claim for its belt and water pump that locked up. Another claim was when I had a rental car. I don't know if Omega didn’t receive the paperwork but I didn’t get any money back. Other than that, I'm happy with Omega. Their process was good and their reps were helpful. I asked if I could take my vehicle to Pep Boys and they said that it's okay as long as they have their insurance. Also, when they had to tow my vehicle, they're helpful and were here right away. I would really recommend Omega especially for a diesel vehicle since everything comes out really expensive. In fact, I didn’t really pay much at all with these two times that I've dealt with them.

When I was out of state, I had a major breakdown with my 2006 F350 Dually. My truck is covered with Omega Auto Care so I filed a claim with them and they sent their people to look it over and approved the repair. My truck got repaired and it was almost $7000 worth of work on it. Omega paid half of it while I got stuck with the other half. They’ve covered almost all except for the motor work. But for having an older vehicle and problems that older cars usually have, I can't complain. And everybody from Omega has been courteous and very helpful. They’re reliable.

Omega repaired the electric windows on both sides of my GMC. I took the vehicle to the GM dealer there and handed a card that I have with the EAC Group. The dealer called the Omega and got an approval on it to fix the windows. The GM dealer took care of everything. When I get something fixed, Omega fixes it with no problem. So far, Omega hasn't refused to fix anything yet and when I need them, they're there.

We have our Ford covered by Omega. Previously, we needed a tow for which we had Omega's 800 number. They work fast. Our recent claim was for a transmission assembly. The claiming process was easy. I was able to go to whatever mechanic I wanted and I chose mine. My mechanic got in touch with Omega directly. Essentially there was a deductible that I had to use, which was minor. The car runs fine now. It worked as I had anticipated it. I was contacted by the people from Omega due to falling behind once on a payment. We obviously had to use Omega a couple of times, and that always helps. I’d hate to not pay for it and we're paying over $100 a month. We do a lot of driving, so we wanted to make sure that if the car did have a major and we’d be protected. I was satisfied with Omega and they worked smoothly. This aftermarket warranty that we purchased worked good and it was an easy experience with Omega.

My 2006 Envoy Denali had a bad water pump, a bad rear seal and a bad steering thing on it. My GMC dealer filed the claim over the phone to Omega Auto Care. GMC took my car so I had to bring up all my receipts from my repairs. I have everything since the car was new and they repaired it. The claim process is very good the way they're going so far and I’m more than satisfied with Omega's process. However, when I took my car in told them something was wrong and something else that's serious was found, Omega won't pay for it because I didn't bring the car in for that thing. That's ridiculous and I have to file another claim. That aside, it's been a very good experience and it's been working fine.

I filed a claim for an engine mount and Omega Auto Care covered it. I took my Buick Enclave in, gave the technicians the warranty information, and they handled it from there. Everything is fine with Omega. However, my satisfaction with the claims process is 50/50 right now, concerning my contract. If I were to tell a friend about my experience with Omega, I'd say, "Check the details of the contract."

I've done two separate claims for my Jeep Liberty. One was when I had a bad brake sensor and the little 12-volt lighter didn’t work. The other time, I had a leaking radiator and they fixed that. The claims were handled through the dealership and it was a relatively easy process. I never got anything back for the rented car that I claimed though. It was a hundred bucks. There was a bit more paperwork - I had to fax and they said they never got it.

I have my 2008 Dodge Ram covered by Omega Auto Care. They process my claims when I say it to them. I’d call them and then they’d send an adjuster to look at the vehicle. I'm alright with their process but the payment is way too high. Nevertheless, I’m satisfied with them.

Would give zero stars if I could. I've had nothing but troubles with this company. When I signed up I was told my coverage covered pretty much everything from bumper to bumper especially all the components in the engine. Well I made a claim on my valve timing actuator and guess what they didn't cover it. Luckily I didn't cancel my other extended coverage with the dealership I bought my car from because they covered it. I was going to keep this coverage and cancel my other but that ain't going to happen now.

The seat heater on my 2015 Chevrolet Tahoe wasn’t working so I took it to the dealership for some maintenance. They let me know the repair cost and I asked them if they could follow up with Omega to see if the problem was a covered item. They waited for the full approval from Omega, then they did the intricate repair on my car. It was a while, five days at least, before I got my car back, but the claims process worked as expected. Shopping for my own car warranty has been a much smoother process than I anticipated.

I had some suspension work done on my Chrysler 300. I brought the car in for service and they did some repair on it, but when I took the car to drive it for a little bit, I thought the repair wasn’t enough. It was doing the same thing so I brought it back for a second time. There was good service even though the car had to wait there for a few days and that’s the only car I have. When I got that insurance, they told me I have rental and towing. Even if I was out of town, they would even get me a hotel. They were able to give me a car the second time. The first time, they gave one only for a few days.

Happy I did get an account with Omega Auto Care. My car recently needed work done on it and I got a response immediately and it was towed to a shop close by. Got my car back in just one day. Everything is fine with it now.

I've got a Ford truck that I use to haul cattle and horses. Omega Auto Care has gone out of their way to be helpful. They were very courteous and I have a lot of respect for them. I would recommend them highly to anyone and I would use them again without question. In my book, they are very satisfactory folks.

My 2013 Ford Fusion is covered by Omega Auto Care and their claims process was pretty easy. I had a claim last year or earlier this year and I gave my car to a dealer who called the claim in. I got a bill for the deductible and I gave my card. I’ve gotten exactly what I needed to be done in quick time and the whole thing went smooth. So far it’s been a very good experience with Omega and their price is good and competitive. I'm very satisfied and feel very taken care of.

My 2009 Audi A4 is covered with Omega Auto Care and I had a claim for a rear window motor problem since the rear window would not roll up and down. I would recommend Omega. Their claims process was very smooth and easy for me. All I had to do was take the vehicle to the dealership then they repaired it under the warranty that I had.

My 2005 GMC Yukon is covered by Omega Auto Care. They seem to be on the up and up and a legitimate kind of warranty company. I've only put in one claim since I've been with them, and it was for a starter. I filed it over the phone and the process was easy. They paid me repair stuff in a timely fashion and didn't give me any hassles. Everything was good and I'm satisfied.

We have Omega Auto Care for our Dodge Challenger. The repair and claim process was easy and I’m very pleased. The representative who assisted us to file the claim took the car to get it fixed. We didn't really talk to him much, but it went fine. Omega Auto Care is all right and I would recommend them.

I took my vehicle in to Ivory Chevrolet because I had a leak that looked like oil. When Ivory diagnosed my vehicle they discovered that it was the water pump. I explained to Mr. Eddie, the serviceman that I had a new car factory warranty. He looked up my record and found that I had a new car factory warranty and proceeded to get my information for repairs. I spoke with Caitlin ** from Omega Auto Care and asked if I am eligible for a rental car. She said, Yes and Mr. Eddie proceeded to make arrangement to get a rental car and get my vehicle repaired in a timely manner.

My F150 pickup truck engine wasn’t running. It wasn't coming on and Omega Auto Care said they don't cover the spark plug. I was so surprised how come they can say they don't cover it and I had to pay from my pocket. I filed the claim over the phone and the mechanics dealt with them. It was a difficult process. I told them to go fix it because I didn't have time to argue. Omega doesn't cover most everything and I don't know what's going to happen later on if they're going to cover more stuff or they're going to bring more excuse.

I have a BMW X5 that’s covered with Omega Auto Care. When the car was running rough, I took it in to a BMW dealership and they diagnosed the problem as engine core. They called the Omega Care claims department and the claim was approved. The claims rep was very good, patient, and knowledgeable. Omega's claims process is a great one as long as one has the correct number.

I was called by Omega when my 2014 Mini was close to being out of manufacture warranty. They said this policy would pick up where our manufacturer's policy left off. I had an extended policy with another company on my previous mini and they were very responsive and took care of most of the issues. I should have gone back to them. Omega's policy was much more expensive but boy did the Omega let me down big time. Turns out the policy they sold me does pick up where the manufacturer's warranty leaves off with a bunch of exclusions.

I filed a claim for the AC unit of my 2015 Nissan Altima through Omega Auto Care. The claim process went fine. I called Omega and let the dealer speak to them because the dealer had the breakdown of what had to be done. Omega set what they cover and how much they had to pay. I was very satisfied with the overall claims process. The experience with Omega was wonderful and I like them.

I would recommend Omega. They’re okay. I submitted a claim on my AC and I was satisfied with that. They gave me $100 deductible. I paid them and they took care of the rest.

I have a Ford Escape and I made a claim with Omega Auto Care for the back hatch. The bracket in there was broken so they had to get that replaced. I also made a claim for the fuel pump. The only time I can usually take my vehicle in was on a Saturday and Omega closes at noon and no one was there to authorize. So, I had to leave my vehicle there over the weekend which costs me two days of extra rental and Omega wouldn’t pay for which I wasn’t too happy about. The 2 claims I had weren’t that big of a deal as far as cost-wise but it's irritating because I didn’t wanna leave my vehicle and then have to come back Monday to get it.

Something was leaking in my Toyota RAV4 so I filed a claim with Omega. I had a $100 copay so, I paid that and they called me back and said that I had full coverage. The only problem the car dealer had was it was really hard trying to get someone on the phone which made me have to sit and wait as well. But I was thrilled that the whole thing was paid for and I was satisfied.

I have a Ford Flex and a Jeep Liberty covered under Omega Auto Care. The Jeep Liberty had a door-lock problem and they asked me to go to the dealership. I went to the dealer and I gave them the information of Omega and the rep handled the rest. They have used Omega before and they never had an issue with them. Everything worked very smoothly and they kept me informed on what's going on. They replaced the actuator inside the door. They postponed for about a day because they had to wait for a part but that was the only problem and they let me know immediately about it. I'm 100% satisfied with the overall claims process with Omega. It was very easy to use. I had a very good experience and it's well worth it.

I took my 2013 Dodge Durango to the dealership Mac Haik Dodge here in Houston. It had a leak in the transmission cooler. The dealership called Omega Auto Care and filed a claim. And I was very surprised at how easy it was. I figured Omega would've called me and had questions then. But it was a very easy process and the dealership took care of everything for me. I really liked it and I'm very satisfied. I would highly recommend Omega. I would also let my friends know that the process of signing up is very easy as well as getting claims taken care of when you need repairs on your vehicle.

I have my 2011 Volkswagen Jetta covered with Omega Auto Care. The light keeps burning up in the car and I have to put lights in the car probably every month and a half or so. I buy them for $60 a pair and they only last a month and a half. On Google, if I go and check up on the reviews people leave in there, it seems like a lot of people are having trouble with the headlights. I would think that pretty soon they should come out with a recall. It's something that's causing those headlights to burn quickly. I took it to a shop but they have not called me yet.

The service that I had with Omega Auto Care was great. However, it's been a couple of years now that I've canceled with them. They discontinued my service because we had a lift placed on a truck. They reimbursed us for what was left of our insurance plan and so we’re no longer covered under the plan that we had which is understandable. I never had to use it but if I had to, I wouldn't recommend them because I had asked to be taken off the phone list because they still continue to call me to offer insurance and yet they continued to call weekly for several months so that was a little irritating.

Omega Auto Care called me out of the blue and at that time, I didn’t have any warranty on my 2011 GMC Acadia and I needed an extended warranty. I then signed up with Omega and had my car covered through them. When I had an issue regarding the passenger window, air conditioning and another part, I took it to GMC, submitted the insurance card, and GMC were the ones who dealt with Omega. However, the repair process took a while because somebody from Omega had to come and look at the car and see if those parts are really wrong and if they're something they’d approve. From there, my car got fixed, and I was satisfied. It was a good experience but it was also a little nerve-wracking that I had to wait for them to come to that place to inspect the car.

I travel throughout the hill country and do a lot of delivering. My truck broke down and called Omega Auto Care but we had to go through another 3rd party insurance to get it towed which we didn’t do and went with my other insurance because I wasn’t quite sure how this extended warranty works. I’ve had some repairs done where I thought they were going to cover but they didn’t and now I’m not sure what exactly it covers. I’m hauling and I travel maybe a 1,000 miles a week so that’s why I got the extended warranty. If you get insurance there should be one contact person that can handle the situation. I’m not sure how the system works but as far as a business, I think that they should have somebody taking care of the customer. My wife wants me to go with the dealership extended warranty but I haven’t done anything yet because I’m still with Omega and right now, I’m frustrated with a lot of things with what’s going on with the truck.

For the last few months I have been receiving almost daily calls (always with a different spoofed number) from this company. Multiple times I have selected the option to be placed on their do not call list and yet they still keep calling me trying to sell an extended warranty! I finally got one of the reps on the line when they called and got them to tell me which company they were calling from. With the information that it was "Omega" I googled and got their real phone number. I spoke with a claims rep who put me on hold for customer service. After a few minutes of hold music they hung up on me! The worst part is, I LEASE my vehicle and I will be done with it long before the factory warranty expires.

I was on the highway and my car shut down. It went to zero and I had to pull out from the highway real quick. I sent my car to the dealership and learned that the throttle body needs to be replaced but Omega Auto Care won't cover it because they said that this issue has already happened to me months before. But I've never had this issue before or I've never brought my car in for this issue. It just happened. So right now, my car isn't fixed yet. But overall I'm happy with Omega. They have good pricing and the deductible is small.

I had my 2011 Mustang covered by Omega Auto Care. The air conditioning gave me some trouble not long after I bought the car. I took it to a Ford dealership because they knew about air conditioning. However, it upset me that the dealer charged $400 for replacing a part yet I can get it aftermarket for $14. I ended up paying $1,300 for the repair. I wasn't right that I had to pay so much money, but that was the only problem I had. I needed the car. I carry the little keypad in my wallet that goes on my key ring. It has the policy number and should someone ask me about Omega, I'd show them the keypad and say "This is the company I deal with." I've had a couple of people ask me.

I have my Captiva covered with Omega Auto Care and I filed a claim for an issue with the valves in the engine. I took the car to the Chevy dealership and they diagnosed the problem. However, the claims guy was giving us a hard time about what was going on. At the beginning of the process, they weren't listening to what the dealership had to say. There was something in the engine and the dealership couldn’t tell me exactly what it was until they opened up the engine and Omega was not giving them the permission to look in the engine to see what it was. So we had to argue with those guys to finally give us permission. I had to sign a note saying that, if they didn’t pay the claim, that I would have to go through, to examine what was wrong with the engine. So it seemed like they were trying to get out of repairing the car before there was even a diagnosis on it.

I have my 24 GMC Acadia covered with Omega Auto Care and when I had an issue with the alternator, I took my car to the shop. And I called Omega's claims rep and she was very helpful in everything I did. She transferred me where I needed to go and what I needed to get. The claims process was extremely easy. It was a fantastic experience and they’re very friendly and helpful.

Was pleased that warranty company responded so quickly and I was able to get my results done same day. Mechanic again started it was a very smooth transition with no problems whatever. Quick turnaround for services.

We have Omega Auto Care coverage for a Silverado. Recently, we tried to file a claim on repair work for the suspension stabilizer bar link. They said it wasn't covered but it took a whole day for me to get my vehicle back and we had to make several calls to the people at the dealership. I told the man there that I needed to hear from Omega myself that it wasn't covered but they couldn’t get in contact with Omega to get the clearance.

My Ford Flex has been insured with Omega Auto Care for a little over a year now. About nine months ago, I had a claim and the people that I did the business with were the ones that called it in and did all the paperwork. Everybody worked with me and I was satisfied with the claim process and with what I've had to have done.

I filed a claim with Omega Auto Care for my '13 Dodge Ram truck overheating and they replaced the radiator and the thermostat housing. The claim was simple and they took care of everything. I’ve had pretty good service and I'd refer Omega Auto Care to everyone.

I filed a claim with Omega Auto Care for my Volvo S90's suspension. They were easy to work with and I don't have to wait forever for answers. They pulled an extended warranty company and filed it with them. The repair's gonna take two days. Overall, I'm satisfied with Omega Auto Care and I would recommend them.

I have my GMC Terrain covered by Omega Auto Care. They found something in my car, and they talked to the dealership to take care of it. The claims process has been good and I'm very satisfied. I would definitely recommend them.

I have a 2010 Suzuki that has a coverage with Omega Auto Care. I've had one issue with the car in its entirety a few months ago and I had a wonderful experience with Omega. They stepped right up, paid the claim. I took the car to Tires Plus, they got in touch with Omega and then they sent the check that very day. Though the provider said that he spent several hours on the phone with their adjuster trying to get the bill paid, it was excellent from my point of view. I was extremely satisfied and I have told a couple of friends that they should have the coverage from Omega.

I got Omega Auto Care cover my 2011 Escalade and an actuator that malfunctioned was my recent claim. The claims process worked all right. When I took the vehicle in for other service work, I told them that the AC had shut down awhile back, then after a while, it's not going to go in about 10 miles, so I shut it off and got back in then it worked okay. They gave it a check and found an error code in it. They knew what it was, so they fixed it. The issue was on my end and it was the fact that we didn’t know it would be covered under the warranty until it had already been fixed. If we knew it had been covered, then the claim would have been submitted before they fixed the vehicle. It was ignorance on my part too since it was the first claim I'd had with them. Instead of paying them directly, I ended up having to pay for it and then Omega reimbursed me.

I have had an Extended Warranty through Omega Auto Care for almost a year now. I have had two instances in which I've needed to use the coverage provided. In both cases, I had the work done on a Saturday and was able to get reimbursed very quickly from Omega for the money I spent above the deductible. In each case I "saved" about $150. Although these are minor expenses, the ease of the experience and lack of hassle to get reimbursed gives me confidence that things would go smoothly if anything major were to happen. I have an exclusionary plan, which I would recommend.

I would like to thank Omega for acting real fast and professional services. I'm glad that I got this coverage and I would recommend to my friends and coworkers and the one on one conversation was excellent. Very knowledgeable about what was going on with my vehicles.

I've had this warranty for just about a year and I have never had an issue with Omega! I recently needed a lot of work done and 90% was covered! My mechanic said they are great to deal with and are fast and efficient. Thanks!

Omega Auto Care doesn’t cover enough. There were certain things that had to be done that they didn't cover and we had to pay like $800 out of pocket for one item and $400 something for the other. My husband has a sunroof and it was leaking and that's what cost $800 and something to be repaired. Also, we've received the invoices when a payment is due but I've never seen a policy. But other than that, the times I’ve had to call, everybody I spoke with was very kind and cooperative.

I recently had my windshield wipers stop and found out through my local mechanic the wiper motor needed replacement. Fortunately for me, this was a covered part under my extended warranty. As a SW Florida resident who uses windshield wipers almost daily this time of year, I was impressed with the ease and efficiency of approval and payment for this claim. I recommend this company.

I took my car to dealership and presented my Omega card. The dealership contacted Omega to verify my coverage. Omega later contacted me to let me know my claim had been received and processed. The next day Omega contacted me to make sure I was satisfied with my service.

I had Omega Auto Care's extended warranty cover my Buick Enclave. I had filed claims for the engine and the transmission. In submitting the claim, I took my car to the dealership and they did all that for me. I did well with them because I had just started that warranty when I needed to file a claim for the engine and then about six months into it I needed to file a claim for the transmission. I would still have that insurance but they sent a representative up there to look at the car and make sure that it really needed what they said. He told the guys at the dealership that they had too much money into me and that they won’t be paying for anything else after this transmission. So being that I was a month-to-month paying customer, I didn’t see any reason why I should still have it if they’re not going to buy anything more for me. Nevertheless, my deductible was just $100 so it was well worth the money.

The engine light of our Chevy came on. I went to the dealer and the manager called Omega to see if it was covered, it wasn't. So we had to pay it. Also, when we filed a claim for the hub, it wasn't covered either. We're wondering if we ought to drop Omega. I'm very disappointed them.

I have my Chevy Malibu covered with Omega Auto Care. I have filed a claim for a bunch of stuff and one of them was the wire harness. The claim process was very easy. I take the car to the dealership and they find out what the problem was. Then I call the people I know if it was under my warranty. Some of the stuff I had was on a warranty. I had over $700 worth of issues that was on my car over a period of time. None of them seemed to be on my claims. So, they reimbursed me the payment with my one item, which I know is pretty cool.

I had a claim quite a little while ago for my Chrysler 300. I took it to the dealership and did the paperwork there. It was easy to file the claim and I am very satisfied. Everything was great. The people at Omega Auto Care were real nice. It was a very good experience and I recommend them to a friend of mine. And I'm going to continue to do business with them.

My 2005 Dodge Grand Caravan is covered with Omega Auto Care. I filed claims for the blower from my heater and I had my passenger side window replaced. They had to change some mechanism in there to make it work. I had both of the jobs done at Tires Plus and they helped me with the claims. I had good interaction with the people at Tires Plus and everything was carried through well. I'm very satisfied with the claims process.

I got my 2011 Yukon up to the dealership and found out there was a transmission problem. The dealership contacted Omega Auto Care and from there, I got the transmission replaced. The process was a little bit more time-consuming than I thought. The first transmission they fixed was bad so they had to send it back out and the second one was the correct one. Other than that, the process was okay and I'm satisfied with it. They were able to do what they said they would and fixed it and they're taking care of my car.

There were some issues going on with my Chevy Aveo and I went to the Chevrolet dealership in Orangeburg. They did a diagnostic check and then they called Omega Auto Care and told them all about it. The dealership fixed the issue and Omega Auto paid for it but there was some stuff that I had to pay for like the gasket that they don't cover. I was told that a gasket was bad and I will have to replace that and they were talking about $1300 worth of coverage plus the rest of the stuff that they did not cover. Omega could have more stuff on the vehicle that they cover. None of the stuff that they cover is what's wrong, and it almost defeats the purpose of paying for the extra warranty. But some things were great like when my air conditioning went out. That was $1300 and they repaired all of that, so it was wonderful.

I have had two claims/repairs and both were covered per the contract. My dealer worked directly with Omega Care and took care of the repairs. I highly recommend Omega Auto Care and the warranty services they provide.

About 8 months into my warranty agreement w/ Omega Auto Care my vehicle started overheating & smoking on my way to work. Seems my radiator was leaking fluid. Took my car to my mechanic & told me that a hose broke & that my water pump went bad. So I had my mechanic call Omega & they were able to cover my water pump replacement. Saved me over $900. I had to come out of pocket for the hose replacement & labor for that. I decided to replace my brake fluid as it was time. All in all I only paid $600 out of more than $1500. I'm glad I had the warranty as that huge of a hit would have left me reeling.

I specifically went with Omega due to the coverage as well as the available rental car when my vehicle is in the shop. I have had it about a year and have not needed to use it until now. I took my vehicle to the shop to get repaired for a covered item. After diagnosing the problem I received a call back from the shop informing me that the repair was covered and my vehicle could be repaired the same day. Except when they ran it through Omega, the price for the part was too high. Omega then ordered a part to be delivered late the following day.

My 2006 Dodge Pickup has been in and out, and it was due to the motor. The repair shop took care of filing the claim. My truck has been there for seven weeks. It looked like a rebuilt motor would be put in, even if it got 124,000 miles on it. It won't work too good so they have to put another motor in before it's over with. The last couple of weeks ago, Omega decided that they're gonna pay for it. It took them that long to decide to come look at it. They're gonna warranty the motor for 100,000 miles. But I don't want to go through this again. This insurance company isn't worth it. I wouldn't recommend Omega Auto Care to anybody.

Dan and Kaitlyn are REMARKABLE. Kaitlyn called me to inform me that OMEGA had authorized the repairs on my truck before the shop had called me. She was pleasant and courteous. I would HIGHLY recommend using OMEGA for your extended warranty.

I have a 2007 Dodge Ram 3500, covered with Omega Auto Care. I had a transmission issue and I gave the repairmen my car and they were the ones who filed a claim. They got together on it and ordered the needed auto part. The part was there in two days and I went back and they fixed the problem. Everything was covered through the warranty. The only problem was that Omega won’t let me have a rental car. I live in the rural area and I had to drive 90 miles to the repair place and 90 miles going back home. Except for that, I'm satisfied with Omega claims process and everything was fine.

I have my 2004 Subaru Forester covered by Omega Auto Care, and overall, their claim process was excellent.

Worst experience ever dealing with Omega! It's 3 months & they're playing games & giving me the runaround! I wouldn't recommend omega warranty company for anything! I went to my credit union & stop any further payments coming out! Until issues are settled.

I bought a 2005 Lexus car and the initial warranty on the car was gone, but the car has low mileage and I know the parts are going to be expensive if I’m going to fix it. I know the car’s labor trying to get it repaired would be expensive so I meant to get coverage. When I took it in to get my oil changed, they told me that I had some gaskets that needed to be replaced because they were leaking oil. Omega Auto Care did what they were supposed to do but there were certain things that they don’t cover, which wasn’t what I signed up for, so I’m left to take care of it myself.

My 2013 Malibu was covered with Omega Auto Care. I filed a claim on wheel bearing and tire and it was very disappointing. I called Omega to find out what the procedure was. The people at Omega told me that I should be calling the Claims as there are two different levels but were both under the same phone number. So I made that call and after sitting on hold I found out that I needed to text somebody else for the part. I did that and the guy said he doesn't have the part, and I was like, "I need my car fixed."

I had a very poor experience after numerous attempts to have someone come appraise and inspect my truck after it broke down. Although I had proof of work that was done on my vehicle they denied my claim. After it was denied I spoke with a customer service representative named Jeremy and he did a great job helping me get the issue resolved. Although I had a bad experience he took the time to make it right. The issue has been resolved to my satisfaction.

I have an extended auto warranty for a Jeep Wrangler through Omega Auto Care. The people there were good and easy to deal with. I've had one claim with them so far and I took it to the Jeep dealership and the tech did all of it. They diagnosed the problem and then called Omega and worked what was covered and what was not. The claims process was simple and they covered all the major stuff. There's only once small thing that wasn't covered on the last one because they said it was grounds for normal wear and tear for some wiring harness and it was only $30. So if you're in the market for an extended auto warranty, then it's not a bad one to have.

I recently filed a claim for my transmission and the process was easy. The dealership told me the reason why the transmission went out was because the transmission cooler was bad. Omega Auto Care didn't want to replace the transmission cooler so they put a brand new transmission in there. The same thing happened to the new one. The new one overheated a couple of times too right after they did it. On the wall in the Ford dealership they had in print, "If you change the transmission, you must change the transmission cooler." They told me they tried to flush it out versus changing it. The one who evidently did it didn't get it qualified. I came back to the dealer and told them, "Of all the many transmissions in here, why is it overheating?" They said, "Well, that's because your warranty company did it."

My Dodge Caravan's compressor was not working and I took it to the dealership. I have this compressor repaired last year around the same time. In the winter, I didn't use it. But now that I tried to use it, it's not working again. I had to put my car in the hospital over there two more days. I called Omega and filed a claim on it. They told me that I would have to authorize dealer call with the price and the work then they'll tell me what they can cover. Then the dealer came back and let me know what they cost so I never really got to sit in on that process.

I filed a claim for an alternator and transmission for my 2005 Chevy Uplander which I have covered with Omega Auto Care. It was very horrible. It took six weeks. The Chevrolet House here took it out. The guy, Cody, from Country Chevrolet was on the phone back-and-forth at least four times a week. They sent pictures and faxes. And Omega still wouldn’t pay and they sent their own investigator. Paid for a plane ticket for somebody to come all the way to Borger, Texas just to agree on the same thing, to verify everything that had already been said and done. I got my van back. No rent-a-car. No nothing from Omega and that's why I was going to cancel. The guy I talked to waived my next payment for me to go ahead and decide whether to or not. So, I went ahead and I kept it through June but I'll probably cancel it. Omega sucks.

I am very pleased with the prompt service provided to me by Omega Auto Care. My repair shop called in the morning, and I immediately received a call telling me that the paperwork was approved, and by evening I was able to pick up my car as all repairs were done. Thanks for the service.

I have had my car in the dealership twice because of a problem. Omega covered my car each time. I have had problems with other Auto Care Programs for claims. But Omega Auto Care has been there when I need them the most. Thank you.

My extended warranty paid for a fuel pump in my Subaru Outback a few weeks ago and the experience was very satisfactory. Also, I needed lockout service on my Subaru Forester last week and the experience was great.

4/6/17 I was surprised that instead of my copay of $100. The garage told me Omega is not paying another $100. So I had to pay $212. w/ tax. I looked in my contract and couldn't find??? Please give me the reason?? So I can understand. Thank you!

I highly recommend Omega!! I was in a panic this Feb-Mar. Rattling sounds under my car. So I took my Jeep to my mechanic in March showed him the coverage I had signed up for, in December 2016. They submitted it to Omega and with a few questions they said, 'Fit it. We will cover'. Again I thank you for being there for me!!!

I took my Chevy into the shop due to an issue for the AC however found out we had an oil leak as well. The auto technician called Omega so they could submit the claim for the two items needing repair and we were told by the Omega claim agent that since we originally went in for the AC repair they could not cover the cost of the repairs for the oil change since that was a separate issue. Furthermore the claims agent instructed us to go back to the shop at a later date for the oil leak repair and they would cover the cost, however, we would have to pay another $100 for the deductible. We were totally put off by this. A month later we did have a representative call us back concerning our service and they made note of our issue and gave us guidance what to do should a similar situation arise, he also credited us back the $100.