About David Stanley Dodge
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They do not tell you any or all of the issues with the car they want to sell you. They check them but not fix them up. Typical bait and switch, adding thousands to the price they told you to pay originally. And that's before you figure out all the problems with the car then return it to their service to be fixed for THOUSANDS MORE even though they are services that can easily be done for way cheaper somewhere else. And once they have your money they treat you like garbage and ignore your concerns, even once you go straight to their manager at their dirty office. Immature and deceitful. I am never going here again.
Me and my family went and bought a car from David Stanley Midwest city. The experience was horrible. We at first thought that we were buying a car. We went off the lot everything was fine. They did not fix the loan or however their process goes. They immediately told us that we had a problem. They did not tell us what the problem was. They put us in a situation where first she was zero down then they turned around and said 1000. They were highly rude to us. When the customer service was very awful to the point where we can’t we just said, "OK, here’s your car back." And they were still room and they made us walk home in the rain. This place is shady. They do not do deals right and they take hard-working people’s money.
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Yes I bought a new 2019 Ram in February of this year. After having the truck for 2 days I noticed a crack in the plastic chrome grill. Two days later made a trip back to the dealership to show them and they said it was my fault that I ran into something, after ensuring them that did not happen they refused to resolve this issue. The general manager said the best they could do is mail us a 200 dollar check. Needless to say this did not happen, and it's not covered under warranty. The part that upsets me is they did not stand behind their word and why the hell good is a warranty. Now know there is no evidence of it being hit by anything.
I was in the market to purchase a nearly new Lincoln MKZ. I found that David Stanley had a 2019 model. I called to speak with salesman Tim ** over the phone. He told me the following: Lie #1: "I took this vehicle in on trade from an elderly couple...the vehicle was too low for them." - Truth: Carfax shows it was a previous corporate lease out of Colorado. Lie #2: "I've walked out to the vehicle and it is in like new condition." -Truth: The vehicle had been driven into some obstacle on the right font corner of the bumper. Deep scraping and broken plastic in the bumper. Several nicks all around the car. I drove 100 miles to purchase this car, and completely wasted my time. The used salesman "Steve" pretended not to see the damage I point out. They then tried to get me interested in something else on the lot to make the sale. Stay away!
Went one night after work after we were told the vehicle we were looking at online was there. Drove 1 1/2 hours there only to find out that one of the managers drove it home for the night. Talked to a manager to make sure that they could offer financing and payments in our budget, was assured multiple times that if we came back in the morning that the vehicle would be there and that they could finance the car with affordable payments. Called the next morning to make sure everything was still good before we made the drive again. Was told that they ran my credit and that everything was good to go all I had to do was test drive and sign.
Got to the dealership and waited there for three hours for them to make a offer that was $250 more a month than what we had discussed the night before. Was told that if I picked a different car they could get it lower. We were lied to, put in the middle of salesmen fighting over whose customer we were, and then lied to some more. Horrible experience and even worse customer service.
They are not up front with any information, especially when you from out of state. I am from PA and bought a truck from, what was, David Stanley Ford. The title got lost in transit because the dealership got bought out and we didn't get any title information until way after 30 days. They are not willing to help us out with the registration of the truck now that there are late fees. They have been rude and not gotten back to us at all. I have to follow up. They don't seem to care about having repeat business and their customers.
The car I wanted was advertised online at $10,774. I was at the dealership over seven hours. Every now and then the finance manager would come in to tell me I needed more money down, or he couldn't get a good interest rate, etc. When he finally came in with the documents to be signed, I wanted to go home so badly, I signed without reading them. The next day, I looked at the contract. The price I was charged was $12,131; interest rate 21%. They had added a maintenance agreement for $1940 which I was never asked about (I would not have have accepted it.) When I went back to challenge them, I was told I could not get my down payment back and if I left the car there, it would be reported as a voluntary repossession. The only concession I received was $500 off the maintenance agreement I never wanted. I am considering a lawsuit.
Was berated via a constant barrage of texts from different numbers and could never get a simple question answered that I had sent days ago. Actually called an ** by one of their sales reps - which even after 5 days I can't believe actually happened.
Katalayn ** and her supervisor Mark are crooks and fraud, they unplugged my alt., didn’t put the bolts back in it, and told me I had a bad pcm and my warranty doesn’t cover customer damage, and it will cost me 785.00 to fix on my own expense. The only thing that was wrong with my car is the battery. And they tried to swindle me out of 785.00 dollars when it only cost me a 100.00 deductible to get fixed at a real dealership. If you run into Katalayn ** or her manager Mark run fast. They're fraud and crooks!!!!
Their ads are misleading and they tell you you have to read the fine print. I checked the ad numerous times and there is no small print. They kept trying to jack the price up and charge higher interest rates. We had told them we needed to do all the groundwork on the phone and internet because we lived 2 1/2 hours from the dealership and we would come in and sign the papers and pick up the car. When we arrived for our appointment, the salesman was not even there for the day. No paperwork had been done and we had to start from scratch. Had a hard time getting answers to questions like, what is the final price of the car and what is the amount financed. By far the worst car buying experience in the 46 years of our marriage.
David Stanley Dodge Company Information
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- David Stanley Dodge
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