David Stanley Dodge

David Stanley Dodge Reviews

Midwest City, OK

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David Stanley Dodge Reviews

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    Page 2 Reviews 10 - 40

    Reviewed Aug. 22, 2022

    They lie, lie, lie!!!! Wasted my time and money, also missed work only to be lied to. Don't fall for their lies. They then try to backpedal and say everything is conditional. I have texts to show what I was told. All lies!!!

    Sales & MarketingPrice

    Reviewed Aug. 17, 2022

    Never go to this place, ever!!! Nothing but a pile of snakes!!! I drove four hours one direction, For nothing, when I got there they raised the price $9600. They would not sell it at advertised price. I asked them 5 times, even got email confirmation on the advertisement price. Paid a driver to come with me, took a day off work. Wasted hundreds in gas. All to go home with nothing... Shameful dealership!!!

    Staff

    Reviewed July 24, 2022

    ****Update**** THEY PUT ME UPSIDE DOWN… 11K upside down when I went in with a 2022 to trade in that was not upside down. I had a baby and needed an SUV since I had gotten a car from them before I trusted them and didn't think I needed to check the NADA of the vehicle they were selling me…. Lesson learned but just be aware of what you're getting into. Also they sell gap for 3200… They asked me to post my good review because they are trying to hide all the bad reviews. They helped me a few times in getting into a new vehicle, he is very personable and patient!! I won't buy a car anywhere else because he always gets us taken care of and happy with our purchase! Thank you!!! We will be back in the future when I need another vehicle :)

    Contract & TermsPriceStaffFinancing

    Reviewed June 23, 2022

    Greedy and not willing to honor their own deals. They Had a vehicle listed at $29,000 on their website. Went there and looked at it then sales manager comes out and wanted to charge me $36,000+ BEFORE ANY ADDITIONAL FINANCING COST. He said because of dealer fees, state inspection fees and my credit score… That’s a $7,000 increase. I told him no. It’s listed for $29,000 and I have a trade in car that’s barely 7 years old THAT I OWN and credit does not affect the cost of the vehicle and that credit affects the interest rate not a sale price. He gets mad, rolls his eyes, comes back and tells me best he can do is $34,900 and says it based on my credit. If I had better credit I could buy it for $29,000 and he said that $29,000 was just the advertised price.

    I told him no. Then gets annoyed and he starts pushing a payment saying, "Well if I do $650 will you buy it right now? Will you sign here!" I said I need to know what the fine print of the agreement are and says, "What fine prints? It doesn’t matter. What matters is the payment" and I said no again. What matters is what I’m paying totally for the car and he stands up, gets mad and says he is respectfully declining to work with me, I can leave and walks off and throws my paperwork in the trash. I tried to tell him I don’t mind paying $29,000 + financing but I will not pay $35,000-$37,000 especially with trading in a car I own and then have to go finance that $35k-$37k especially at the ridiculous interest rate he was trying to charge. Guess it makes sense why David Stanley went from 3 locations to 1 location.

    Reviewed April 2, 2022

    Do not go to this stealership for ANY reason. Went in tonight with a pre-approval from my credit union for a vehicle they had online. I emailed to verify and was told it was available. We drove an hour to go pick it up. We get there and are immediately ushered into a small creepy "office" to wait for 10 minutes while the salesman goes to find the vehicle. We finally walk outside were our salesman is waiting with a vehicle we thought was the one we were there for.

    We test drive and realize the mileage is about 20K different than the one we looked at online. We go back. We find the vehicle with the correct stock#. We test drive it. Ok, good. Let's do the deal. We set again for 10 minutes. Salesman says the vehicle has already been sold, but they have lots of others. Frustrated, we look and test drive another used car that hasn't been cleaned, smells horrible, and probably stained my clothes. We get back to the stealership and the finance guy comes out and says we aren't pre-approved anymore and need to put 4500.00 down... Or "we can use their lender"...UM NO. We DON'T. We left and will NOT be going back to David Stanley. Lesson learned. Liars, crooks, and thieves.

    Customer ServiceSales & Marketing

    Reviewed Sept. 24, 2021

    Called and asked about a used Nitro for sale, they called me within minutes of my inquiry to inform me they still had the vehicle, then flowed up an hour later to see if I was on my way, I asked again if the Nitro was on lot. They said yes. Took the 20 minute drive only to be told sorry sent it to auction. They tried to show me a crappy vehicle that had more miles and about 2 grand more. Classic bait and switch.

    Customer ServicePriceStaff

    Reviewed Sept. 22, 2021

    Worst experience I have ever had in my 30 years of buying cars. The salesperson was fine. But as per the usual haggling experience goes my wife and I ended up talking to a sales manager that was a complete jerk. I was a condescending blowhole to be honest. Treated us like we were stupid. When I said I would not accept the price he want to give me for my trade he got a horrible attitude. When I said I was done and would no longer be interested in buying from them because of him he walked off and never offered our keys back. I asked 3 times while walking behind him for my keys and was ignored. Finally I raised my voice and said "hey I need my keys back" he responded with, "My name is not hey," and walked off again. So I followed him to the office to talk to his boss. However, this jerk kept interrupting me so finally I just demanded my keys back and left.

    I have called several times to try and get the guy's name but nobody will return my calls now so I have no idea what his name is. If you want to be treated right don't go to David Stanley Dodge in Midwest City. Absolutely the worst place I have been. I have been stationed all over the country and overseas and was never treated the way I was yesterday.

    Sales & MarketingPriceStaff

    Reviewed March 3, 2021

    They do not tell you any or all of the issues with the car they want to sell you. They check them but not fix them up. Typical bait and switch, adding thousands to the price they told you to pay originally. And that's before you figure out all the problems with the car then return it to their service to be fixed for THOUSANDS MORE even though they are services that can easily be done for way cheaper somewhere else. And once they have your money they treat you like garbage and ignore your concerns, even once you go straight to their manager at their dirty office. Immature and deceitful. I am never going here again.

    Customer ServiceStaff

    Reviewed Dec. 2, 2020

    Me and my family went and bought a car from David Stanley Midwest city. The experience was horrible. We at first thought that we were buying a car. We went off the lot everything was fine. They did not fix the loan or however their process goes. They immediately told us that we had a problem. They did not tell us what the problem was. They put us in a situation where first she was zero down then they turned around and said 1000. They were highly rude to us. When the customer service was very awful to the point where we can’t we just said, "OK, here’s your car back." And they were still room and they made us walk home in the rain. This place is shady. They do not do deals right and they take hard-working people’s money.

    Reviewed June 1, 2020

    Yes I bought a new 2019 Ram in February of this year. After having the truck for 2 days I noticed a crack in the plastic chrome grill. Two days later made a trip back to the dealership to show them and they said it was my fault that I ran into something, after ensuring them that did not happen they refused to resolve this issue. The general manager said the best they could do is mail us a 200 dollar check. Needless to say this did not happen, and it's not covered under warranty. The part that upsets me is they did not stand behind their word and why the hell good is a warranty. Now know there is no evidence of it being hit by anything.

    Staff

    Reviewed May 26, 2020

    I was in the market to purchase a nearly new Lincoln MKZ. I found that David Stanley had a 2019 model. I called to speak with salesman Tim ** over the phone. He told me the following: Lie #1: "I took this vehicle in on trade from an elderly couple...the vehicle was too low for them." - Truth: Carfax shows it was a previous corporate lease out of Colorado. Lie #2: "I've walked out to the vehicle and it is in like new condition." -Truth: The vehicle had been driven into some obstacle on the right font corner of the bumper. Deep scraping and broken plastic in the bumper. Several nicks all around the car. I drove 100 miles to purchase this car, and completely wasted my time. The used salesman "Steve" pretended not to see the damage I point out. They then tried to get me interested in something else on the lot to make the sale. Stay away!

    Customer Service

    Reviewed Feb. 29, 2020

    Went one night after work after we were told the vehicle we were looking at online was there. Drove 1 1/2 hours there only to find out that one of the managers drove it home for the night. Talked to a manager to make sure that they could offer financing and payments in our budget, was assured multiple times that if we came back in the morning that the vehicle would be there and that they could finance the car with affordable payments. Called the next morning to make sure everything was still good before we made the drive again. Was told that they ran my credit and that everything was good to go all I had to do was test drive and sign.

    Got to the dealership and waited there for three hours for them to make a offer that was $250 more a month than what we had discussed the night before. Was told that if I picked a different car they could get it lower. We were lied to, put in the middle of salesmen fighting over whose customer we were, and then lied to some more. Horrible experience and even worse customer service.

    Customer Service

    Reviewed Nov. 20, 2019

    They are not up front with any information, especially when you from out of state. I am from PA and bought a truck from, what was, David Stanley Ford. The title got lost in transit because the dealership got bought out and we didn't get any title information until way after 30 days. They are not willing to help us out with the registration of the truck now that there are late fees. They have been rude and not gotten back to us at all. I have to follow up. They don't seem to care about having repeat business and their customers.

    Contract & TermsPrice

    Reviewed Sept. 8, 2019

    The car I wanted was advertised online at $10,774. I was at the dealership over seven hours. Every now and then the finance manager would come in to tell me I needed more money down, or he couldn't get a good interest rate, etc. When he finally came in with the documents to be signed, I wanted to go home so badly, I signed without reading them. The next day, I looked at the contract. The price I was charged was $12,131; interest rate 21%. They had added a maintenance agreement for $1940 which I was never asked about (I would not have have accepted it.) When I went back to challenge them, I was told I could not get my down payment back and if I left the car there, it would be reported as a voluntary repossession. The only concession I received was $500 off the maintenance agreement I never wanted. I am considering a lawsuit.

    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 7, 2019

    Was berated via a constant barrage of texts from different numbers and could never get a simple question answered that I had sent days ago. Actually called an ** by one of their sales reps - which even after 5 days I can't believe actually happened.

    Price

    Reviewed June 11, 2019

    Katalayn ** and her supervisor Mark are crooks and fraud, they unplugged my alt., didn’t put the bolts back in it, and told me I had a bad pcm and my warranty doesn’t cover customer damage, and it will cost me 785.00 to fix on my own expense. The only thing that was wrong with my car is the battery. And they tried to swindle me out of 785.00 dollars when it only cost me a 100.00 deductible to get fixed at a real dealership. If you run into Katalayn ** or her manager Mark run fast. They're fraud and crooks!!!!

    Customer ServiceSales & MarketingPrice

    Reviewed May 31, 2019

    Their ads are misleading and they tell you you have to read the fine print. I checked the ad numerous times and there is no small print. They kept trying to jack the price up and charge higher interest rates. We had told them we needed to do all the groundwork on the phone and internet because we lived 2 1/2 hours from the dealership and we would come in and sign the papers and pick up the car. When we arrived for our appointment, the salesman was not even there for the day. No paperwork had been done and we had to start from scratch. Had a hard time getting answers to questions like, what is the final price of the car and what is the amount financed. By far the worst car buying experience in the 46 years of our marriage.

    Reviewed April 13, 2019

    I was already approved through my bank. I told the salesman that and how much I was approved for but I was lied to about the whole process and even the check I was suppose to be given by them I was misled about that. I don’t recommend doing business with them.

    Customer ServicePrice

    Reviewed April 13, 2019

    The only thing you really own is your word & reputation. When that's gone, it's gone. After a long night of being told by "the closer" that the price was 16,000 & not what was posted on their website & every car search engine, I received a call to come pick up a car Saturday afternoon @ the price listed below 12,988. I got it insured, a ride, & while I was on my way to pick it up, I received a text that it was sold. Nothing was offered to rectify the situation. Would not recommend, not worth the hassle. Shady business.

    Sales & MarketingPrice

    Reviewed April 11, 2019

    Salesperson gave me the Internet price by email. I confirmed that price by email. I had an appointment the next day with him to pick up the vehicle. He was going to have the vehicle cleaned and ready for delivery when I arrived. I guess he forgot that was his day off. I arrived and Melanie helped us though she knew nothing about my deal. Sales manager gave us a price $1000 higher than we were quoted by email. After a heated exchange with the manager, I showed him the email and he agreed to the price as I was walking to my vehicle. Melanie and Sammy were great to help us, but it was not a pleasant buying experience. I got the Jeep I wanted at the promised price, but it was a battle and stressful. Never going back for sales or service. One and done with that circus!

    Customer ServicePriceStaff

    Reviewed Jan. 31, 2019

    My fiancee and I purchased two vehicles from these clowns on 05DEC18. A "used" 2018 Jeep JL Rubicon with 56 miles on it, and a 2018 Ram 2500 Cummins truck. In the days leading up to purchasing these, we were on the phone with their "sales manager" who we never actually met to negotiate the deals on both vehicles. It ended up being about $96,000 between them, but we were comfortable with that number. We had serious difficulty getting calls back during that time, or updates on where we were in the process. We were offered $1,000 for my fiancee's trade, which we declined and sold outright for $5,500 in a matter of 48 hours. We get to the dealership on the 5th, to purchase the new vehicles and are greeted by one of the sales staff 3" inches inside the front door.

    There was a Christmas tree inside the lobby with a bunch of kids ATVs parked around it, and when I inquired as to what they were for, this gentleman stated that "It's truck month! We're giving one away with the purchase of every new truck!" "Outstanding," I thought. I asked about getting two, as we were purchasing a Jeep AND a truck from them that day. He said he'd have to check, but was certain they would "work something out". 6 hours later, both purchases are complete and I'm picking out our 4 wheelers for our kids, thinking about how epic Christmas was about to be for them, when I'm approached by another "sales manager" who asked if I needed help with something. I told him we were picking out our machines and it would be great if he could help me load them into my newly purchased truck.

    He proceeds to ask if I had my purchase paperwork for them, and I said, "No, but I have the paperwork on the new truck and Jeep we just purchased." He then explains that "We're not giving these away with the purchase of a vehicle...that's not how this works," despite the fact that that's literally verbatim what we were told. Obviously we didn't go in there expecting to get them, but what an absolute dirtbag move to pull on people, particularly people who just left north of $10k in cash and signed for nearly $100,000 worth of vehicles from you not two hours prior. He then explained that they're actually there as trade bait to make it easier to screw people on the values of their trade, right at Christmas time. Super cool of them.

    So we take "delivery" of both of our new vehicles, and realize that they're both completely out of fuel, to the point that both fuel lights were on. Again, after dropping $100K with a dealership, I expect certain courtesies, and a tank of fuel is one of them, particularly with them knowing that we drove in from Dallas. So we left at 2130 and set out to find a station in a pretty sketchy part of town that sold diesel to begin our trip home.

    Once we got home, we realized that they only provided us with one of the $400 keys to the new Jeep. We attempted to contact someone for almost a week to get these issues resolved, and were basically told to pound sand. They deliberately mislead my fiancee about the warranty they sold her, as they switched from discussing money involved from monthly payments to total dollars, as it suited their intentions. They duped her into buying a $5800 warranty, while selling it in a way that made her think she was paying $890 for it, but that's what it put her monthly payment.

    It took 7 weeks and countless unanswered emails, un-returned calls and aggravation to finally get it cancelled. The whole experience has left us very disappointed in everything but the vehicles themselves, and I will never purchase anything from them again, and urge you to think long and hard about doing so. We've since refinanced both vehicles at about half of the interest rate they were able to get us that night, so that worked out well for us. Be cautious, do your homework, and pay a little more to get decent service and a quality buying experience.

    Customer ServicePriceStaff

    Reviewed Dec. 11, 2018

    This company is a mirror of the general manager Brent **. He does not care how customers are treated. The service department has had our vehicle for two weeks. They have hung up on us, lied to us and still haven't done the work that the vehicle was taken in for. Even when I asked to speak to the GM they told me he wasn't there, so I hung up and called right back to the front desk. She put me right through to him. I told the GM what was going on with the vehicle and to let him know how the service department is treating their customers and he didn't care. I asked him for the complaint number for Chrysler service centers and he told me to come get the car. I will never do business with David Stanley again. Cars are too expensive and they have to be worked on and they know this so once you buy the car you don't matter anymore to them. They forget one thing though, cars wear out and you have to buy another.

    Staff

    Reviewed Nov. 3, 2018

    My husband bought a truck here in 2014 so when my transmission went out last week we went with the intention of buying a used vehicle with good gas mileage for my commute to work. Our credit is less than desirable, we had no money down, and an undrivable car as a trade in. They found us the best deal they could and a monthly payment we can afford. Everyone was very nice and friendly. Was it quick? No. But buying a vehicle is a big commitment so I never expect it to be quick. We test drove 2 vehicles, haggled a good deal, signed papers and I drove off in my car in about 3 hours.

    Sales & MarketingPrice

    Reviewed Oct. 3, 2018

    Buying new Ram 2500. I agreed to pay their listed online price plus $500 doc fees plus $1500 since I didn't have a trade in. They ran my credit, the deal was made, and I put $500 as a down payment on a specific truck. Drove over 10 hours and they would not sell me that truck. Tried to upsell me on a truck for $10k more. Bait and Switch.

    Customer ServicePrice

    Reviewed May 18, 2018

    I went to DS Dodge in Midwest City to look for a Ram 2500 truck. A price & payment were established with the salesman. They find a truck with everything on it that I was wanting. But the payments and price were way out of my established range. The sales manager came into the salesmans office to make me a deal. He offered me; if I buy, he will give me a check to make 1/2 the payment for a year and I make the other half. After 1 year I was to bring my truck in and they would refinance it for a lower payment that I could afford. So the check was deposited in my savings account and I drew $600 out of that account and added $600 from my own money each month for a year. At the conclusion of the year, I return to the dealer, as directed, to refinance my truck. I am now told, "We don't do that."

    Now I am stuck with a $1200 monthly payment. I complained about the lie they gave me and their response was for me to trade in my truck for a cheaper one. I refused to give them the satisfaction of me buying another vehicle from them. I lodged a complaint with the BBB and they told me to go to the dealer and work it out with them. That didn't work as they asked if I had that deal in writing from them. I didn't so you know where that got me. Turned out it was just a clever lie to sell me 2 trucks. Nothing I can do about it. They lied, I got screwed. In reading reviews from this dealer, his Chevy dealership and Ford dealership, I found a common denominator: LIES!!! Seems like his dealerships all tell lots of lies to most customers to get a sale. NEVER again will I Grace their business with my presence, I won't even watch their lying commercials. I mute it or change channels. LIES LIES LIES and then more lies.

    Customer ServiceStaff

    Reviewed March 21, 2018

    While the staff was friendly, it appears it was a phony type of friendly. I was drawn to David Stanley Dodge in Midwest City by a prescreened offer. I really wasn't even thinking about buying another car. I went through a bankruptcy in 2015 and had since bought another vehicle I was satisfied with. We did need another car since our daughter was going to start going to school soon. Buying a brand new car was certainly not on my short list and it really never crossed my mind; I knew my credit needed rebuilding. It was suggested to me it was a viable option and would be no problem to do so since my current financial situation had improved greatly since the bankruptcy. They were very friendly and helpful until the deal fell through apparently.

    Callie told me the finance company was asking for more money down and the deal appeared to me to be falling apart. She told me she was still working on it and would call me back with a definite answer. Never got that phone call. I assume she gave up and didn't feel the need to be courteous anymore. I had acquired new car fever, lol, and decided to call back a few days later with some more money down. I was disappointed in Callie for dumping me and told Rayce when he answered the phone, I had spoken to him before. I then told him about my new proposition, he said he would check into it and call me back. It would take about an hour; I never received that phone call. I also received numerous calls and emails about my experience with David Stanley.

    The last email I responded by replying I was disappointed in for being dumped by two sales people after they found out I was not of any value to them anymore. I did not get any feedback on my reply; I assume they weren't serious about my experience there to begin with; they were just doing their job. The experience left me with a negative feeling about the dealership. I walked away with a feeling that the people there are phonies and only act friendly and courteous if they think they can get something out of you. Is that life? I actually don't think I could be that way myself. All it would have taken was a follow up phone call and I would have had no problem with them. I actually did not expect to get into a new car in the first place and was only there because of the prescreened offer of being approved for up to $32,000.

    On the other hand, I still had the new car fever and decided to give Bob Howard a visit; Bob Howard Dodge in Edmond off of Memorial Rd and Broadway Ext. I drove home that night in a brand new 2018 Dodge Journey! I got it with less down and a lower payment than we discussed at the beginning of our meeting. My thanks to Julio, Kelso and the others who I found to be genuinely friendly; I did not meet any phonies there; True story!

    Customer Service

    Reviewed March 15, 2018

    All I ever get is I promise this and promise that. I'm trying to get help over a current car I own and all I get are broken promises. I called and asked if they could help me and Irving... I believe... said, "I promise we can help you." I said, "I don't have the funds to get up there so you better help me or I'm gonna be upset". He said, "I PROMISE." Lies all lies. Barely made it home on what little tank of gas I had and still no help. Very very disappointed over David Stanley.

    Customer ServiceStaff

    Reviewed Feb. 20, 2018

    Hands down the worst Service Dept around. These people are right outside one of the highest income producers in the area, Tinker. You’d think they would care about customer service a bit more. I went in for some warranty work. Failed part on a new vehicle. I got nothing but the runaround about how I mishandled the situation. I thought I’d give them a shot since it has been at least ten years since I’ve been in the place. Nope, nothing has changed.

    Reviewed Jan. 18, 2018

    This is my second truck from them and I am in worse shape than before. I spent hours there both times, 6hrs min and ended up with a higher payment than before. First time said, "Come back in a year for lower payment". My truck was making a noise and I got worried so they said they could get me in a better deal. I ended up with a higher payment than before and I had already stressed I was struggling with payment but needed good truck for appts in city for heart and liver. I ended up with a payment I have been struggling with for 17 months and I am probably going to lose my truck. They promised a lot and delivered nothing.

    Customer ServicePriceStaffFinancing

    Reviewed Oct. 5, 2017

    Worst buying experience ever. Only cared about money not taking care of customer. Had 3 salespeople, 2 finance managers and 2 sales managers involved. Dealer had listed car for 22950 on Cars.com and I agreed to pay that price. Then a manager Justin called and said the internet price on Cars.com and dealer website was wrong and now car is not 22950 but 26950. 4000.00 price increase. Manager told me that used car director says car has a 18000.00 wheelchair ramp conversion so "you getting good deal" BS. I called the ramp company. Ramp was no more than 6500 and I asked for papers to prove 18000 conversion. Refuse to give me car. Did not even have a owner's manual yet any papers of ramp and I still agreed. I said I will pay cash. Manager said ok.

    500.00 doc fee. No one in entire US does someone charge 500 bucks doc fee. Max I ever paid was 200. I said if I finance I want to finance 28k because I can roll in taxes. Car is registered in Texas. Credit score 700. Was told by finance manager Matt 4.99 rate 72 mon. I said ok and he said, "We getting papers ready. Come and sign." I came from Houston Tx 450 miles away then Justin called me and said interest is not 4.99. It's 7.84 percent for a 2017 Dodge van. 700 plus credit score 7.84. That's not the worse part. He said bank won't finance 28k car not worth that amount to finance so he tells me, "I will drop price of car to 23999 and NO MATTER YOU WANT OR DONT WANT YOU HAVE TO BUY A 4500.00 WARRANTY." So now I can't roll in taxes. I have to pay out of my pocket.

    How can a number go from 26999 to 3k less in 5 min because warranty is no more than 1000.00 and they sold me 4500 and gap 600 bucks. I said ok if bank approve 23999. I finance that only nothing else. Justin tells me, "No you have to buy warranty," or he won't sell me car. Ripoff crooks. Be very careful. A car I started at 22950 end me 30k after taxes and I said, "If I pay cash it's 23999 right." He tells me no it's 26999 so they played games whole time. They took advantage of hurricane Harvey victims. My van flooded and needed a wheelchair van. They had one.

    I gave deposit 500 and this crook dealer wanted to keep that as well and they said non refundable. Well if you coming out of state or out of town deposit should be refundable because if they do fraud so you get your money back. Every dealer I dealt with in Texas, Oklahoma, Alabama did refund deposit if I not like car. Ripoff. I know for a fact they ripped me off on price over 5k and in finance over 8k. I drive 450 miles to buy car not even a courtesy full tank after cracking skull open. No manager came to greet me or no one thanked me for business. They call themselves #1 Dodge dealer in Oklahoma. They are #1 crooks.

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    David Stanley Dodge Company Information

    Company Name:
    David Stanley Dodge
    Website:
    www.davidstanleydodge.com