David Stanley Dodge Reviews

Now I am stuck with a $1200 monthly payment. I complained about the lie they gave me and their response was for me to trade in my truck for a cheaper one. I refused to give them the satisfaction of me buying another vehicle from them. I lodged a complaint with the BBB and they told me to go to the dealer and work it out with them. That didn't work as they asked if I had that deal in writing from them. I didn't so you know where that got me. Turned out it was just a clever lie to sell me 2 trucks. Nothing I can do about it. They lied, I got screwed. In reading reviews from this dealer, his Chevy dealership and Ford dealership, I found a common denominator: LIES!!! Seems like his dealerships all tell lots of lies to most customers to get a sale. NEVER again will I Grace their business with my presence, I won't even watch their lying commercials. I mute it or change channels. LIES LIES LIES and then more lies.

Callie told me the finance company was asking for more money down and the deal appeared to me to be falling apart. She told me she was still working on it and would call me back with a definite answer. Never got that phone call. I assume she gave up and didn't feel the need to be courteous anymore. I had acquired new car fever, lol, and decided to call back a few days later with some more money down. I was disappointed in Callie for dumping me and told Rayce when he answered the phone, I had spoken to him before. I then told him about my new proposition, he said he would check into it and call me back. It would take about an hour; I never received that phone call. I also received numerous calls and emails about my experience with David Stanley.

The last email I responded by replying I was disappointed in for being dumped by two sales people after they found out I was not of any value to them anymore. I did not get any feedback on my reply; I assume they weren't serious about my experience there to begin with; they were just doing their job. The experience left me with a negative feeling about the dealership. I walked away with a feeling that the people there are phonies and only act friendly and courteous if they think they can get something out of you. Is that life? I actually don't think I could be that way myself. All it would have taken was a follow up phone call and I would have had no problem with them. I actually did not expect to get into a new car in the first place and was only there because of the prescreened offer of being approved for up to $32,000.

On the other hand, I still had the new car fever and decided to give Bob Howard a visit; Bob Howard Dodge in Edmond off of Memorial Rd and Broadway Ext. I drove home that night in a brand new 2018 Dodge Journey! I got it with less down and a lower payment than we discussed at the beginning of our meeting. My thanks to Julio, Kelso and the others who I found to be genuinely friendly; I did not meet any phonies there; True story!

500.00 doc fee. No one in entire US does someone charge 500 bucks doc fee. Max I ever paid was 200. I said if I finance I want to finance 28k because I can roll in taxes. Car is registered in Texas. Credit score 700. Was told by finance manager Matt 4.99 rate 72 mon. I said ok and he said, "We getting papers ready. Come and sign." I came from Houston Tx 450 miles away then Justin called me and said interest is not 4.99. It's 7.84 percent for a 2017 Dodge van. 700 plus credit score 7.84. That's not the worse part. He said bank won't finance 28k car not worth that amount to finance so he tells me, "I will drop price of car to 23999 and NO MATTER YOU WANT OR DONT WANT YOU HAVE TO BUY A 4500.00 WARRANTY." So now I can't roll in taxes. I have to pay out of my pocket.

How can a number go from 26999 to 3k less in 5 min because warranty is no more than 1000.00 and they sold me 4500 and gap 600 bucks. I said ok if bank approve 23999. I finance that only nothing else. Justin tells me, "No you have to buy warranty," or he won't sell me car. Ripoff crooks. Be very careful. A car I started at 22950 end me 30k after taxes and I said, "If I pay cash it's 23999 right." He tells me no it's 26999 so they played games whole time. They took advantage of hurricane Harvey victims. My van flooded and needed a wheelchair van. They had one.

I gave deposit 500 and this crook dealer wanted to keep that as well and they said non refundable. Well if you coming out of state or out of town deposit should be refundable because if they do fraud so you get your money back. Every dealer I dealt with in Texas, Oklahoma, Alabama did refund deposit if I not like car. Ripoff. I know for a fact they ripped me off on price over 5k and in finance over 8k. I drive 450 miles to buy car not even a courtesy full tank after cracking skull open. No manager came to greet me or no one thanked me for business. They call themselves #1 Dodge dealer in Oklahoma. They are #1 crooks.

Now, here we are almost 1 year later and the car unfortunately has been wrecked and a total loss. My insurance is only paying about half of what is owed on the car, due to overpaying for it originally. After purchasing the car I moved and am unable to find my paperwork to use the GAP insurance and have credited the extended warranty purchased. I have called, left voicemails and emailed the dealership to no avail. All I want from them is a phone number or copies of my paperwork to get this all resolved. After reading many reviews on this dealership I know I never should have reached out to them. How do people like this stay in business??? I just don't get it... TAKE HEED PEOPLE NEVER BUY FROM DAVID STANLEY DODGE MIDWEST CITY, OK!!!

So we start the loan process. We get the approval and I'm like, "This payment is not within my budget." We go back and forth in the negotiations. He goes and gets his manager, and he says, "This car is over 21,000. You're getting a brand new car. You won't have to worry about any repairs," and so on. I stop him and say, "I asked the salesman about the price before I drove the vehicle. He assured me that the price on the window was the auction price," (confusing). I showed him the online car. He blew it off, said, "The lender would not approve the loan because it's less of a car." I said, "How? Same make, same model, and less miles showing on the internet model. Only difference is the price and it's a cheaper vehicle. What lender wouldn't approve it?" He says, "Let me go check with them."

He walks back into the office with the salesperson. Wait's not even 2 minutes, the salesman comes back and says, "You really should take the deal." We tell him no and he said, "I don't think you can get the vehicle then." I said, "That is fine," and walk out. The next day I get like 3 calls from them asking why we didn't purchase a vehicle. Well duh you idiots are liars and I'm not about to get a high ass car payment.

Original Review: Oct. 19, 2016

Do not take your car here for servicing!! They reek of incompetence. We took my Ford Escape in for routine servicing. Since the car was almost 30,000 miles they talked us into AC Evaporator Service for $168. Two days later my husband picked up the vehicle but before he even left the parking lot noticed the air conditioner was blowing hot air. He told the service department who admitted they had accidentally "nicked" something when servicing the evaporator. My vehicle was then in service department for a week while they ordered the parts and dismantled the dashboard to fix their mistake.

Finally yesterday the vehicle was "ready" however the front driver's side leather seat was damaged/cut in several places by a sharp piece of metal. Now my car has to go back in for replacement of the driver's seat leather cover. My biggest concern now is for further damage to my car due to their incompetence that I cannot see or may not notice for several days. I will never trust this dealership or service department again.

They then pointed me to another footnote "-", which stated that they would give a scratch-off ticket of for the $25,000 winners. I explained to them that I was not a $25,000 winner, but a $2500 winner and that the $2500 prize referenced the "--" footnote, not the "-" footnote. They told me that the "-" footnote should say the same thing, which it does not. When I pointed this out they simply told me that I could play the scratch off. I told them that I would report them for false advertising and refusing to relinquish a prize which I had won, and they told me to go ahead. This is clearly a scam to get people in the door. It was high pressure sales from the moment I walked until I walked out. They first told me I didn't win, then told me I did and they were processing the payment, then kept coming up with excuses and wanting to show me cars or have me take a test drive throughout the process.

In the end when I said that I'm not going to spend any more time with them until I get the money I won, they tried to tell me they would give me the money as cash back, which it clearly states in the advertisement that there is no purchase necessary. Then they tried to recant and tell me I didn't win, but that I was "eligible" to win, and that I would have to do a scratch off. This is a case of false advertising and an obvious attempt to swindle customers in the doors and into high pressure sales.

I go back up there Friday and Ian tells me he still can't find a lender after they had already told me two days before that, that I was approved. Keep in mind I had already put insurance on the vehicle, then he states if they can't find a lender then they would reimburse me the money I spent on insurance. Well Monday rolls around and Ian calls me saying that he had bad news - he couldn't get me financed for the car. So I brought the car back and asked for Ian and waited for almost 45 min. He still didn't come out. By that time I was so upset I didn't even want to wait any more so I gave the keys to another employee and walked out... THEY ARE LIARS AND FULL OF **! DON'T DO BUSINESS WITH THEM.

Once again we asked for the right truck and was told that all he had was silver which we did not want. The manager on top of being rude said he would look for the other trucks available at that price (Internet said he had 5) we asked for a different salesman and were told we would have to purchase from the incompetent one that made the mistakes and no one else could help us. The sad part is that had they given us a competent salesman we would have made the purchase. I have been in sales for 38. I have never seen such poor customer service and down right lying and incompetence by not only poorly trained employees but also management level. Whoever owns this dealership is getting ripped off by their own salesmen and management. If half of these reviews are legitimate I am surprised they are still allowed to sales autos by Chrysler, jeep or dodge.

They are SNAKES. I am not so naive to think that car dealerships aren't out to make as much as they can but you get to a point to where it is just highway robbery. Do NOT buy from them and don't let anyone you know buy from them even if you hate that person's guts, no amount of animus is worth putting another dime into their pockets.

So after we signed they had the ** to say we couldn't do anything about it since we had already signed!!! And I am not the first person they have done that too. They did the same thing to a lady that had bought a car the same day we did and the same thing to my parents. Horrible lying people... But that was my first and last time I ever go there... And I definitely do not recommend anybody to go there!!! BAD, BAD, BAD!!! They just lie to people, that's what they do best. Losers.

Well, I find out a year after I buy the car that they charged me $36,000! Dodge Avengers are not worth $36,000, anyone can tell you and the sticker price was under $23,000. So what they did was POCKET (STEAL) $15,000 I gave them for my down payment, and made me finance the car for the full price of $23,000. Now I'm stuck with this car payment until 2020 when it should have been paid off by now.

Went in thinking I get my first new truck ever, was told to bring in a few things on Monday to put in their file. Three hours later we unhook the trailer and back are new truck under the trailer and drove off. Monday I had to work so I called and told them I would be there on Tuesday. The wife and I went down on Tuesday and took in the papers they wanted, was called before I got there and they said they have a better deal on my truck to bring in the old paperwork, we got there handed the paperwork.

One of these pieces of paperwork was a letter from my new boss saying what I make and hours I will work. After an hour of being there I was told that wasn't going to work and was asked if there was someone else that could get on the loan with us. I told them no. I asked if they would wait two weeks for a pay stub, they had the letter saying I have a job, they said no and I needed to clean the truck out. I had my wife and kid with me, you know how embarrassing that was to pull all my stuff out of the new truck and putting it back in my old truck. Then they said I was still approved and when I get a pay stub to come back. So my question is, am I approved or not? And if I am like they say I am, why did I have to give it up? Don't buy anything from these guys and read all these post.

I am told by your employees that my car is not worth that. Basically if I 20,000 for my car when Autotrader valued it at 23,090. It is a numbers game and I thought I explained myself before as to buy a Z71 from your dealership you're not going to sell it to me at an LS price or a Work Truck price or another example a Jeep Limited is more expensive than a Jeep Sport.

So coming to this your dealership wants to value my car (confirming with your people) that my car is an SXT and valued at an SXT. When in fact it is an SXT 100th Anniversary addition as what AutoTrader has it at. So I drive there to only be valued at an SXT. Your guy asked what is the difference. Well for starters it house the BEATS sound system with subwoofer, sunroof, special addition leather seat with emblem, 20 100th Anniversary special addition rims and low profile tires, Sport mode/ with steering toggle shifter, spoiler, heated front and back seats, special addition floor mats, etc..

I could go on and on. Point is I asked over and over before driving 115 miles to your dealership. I was looking to buy today and looking for serious offers and serious people willing to make a deal. I am shown a Truck new with 5,000 miles on it, scratches, stains on back seat, and the best price your guys had was about $30,787 for it.

I was looking for new or used. Then I am told since I have $5,000 negative equity it would be hard to put me in a used vehicle. In fact I know this is not true as this is not my first time buying a car by all means. Your dealership is about honesty, fun, and relaxing experience. You might sell a lot of cars, you might have some good deals made here and there but I for one will not be ripped off nor will I be treated as if I was a fool. I walked out, thanked the sales person and left.

This is the first time I have ever driven this far for a deal. Your reviews are great, people say you have the best prices in Oklahoma, Auto Trader recommended your dealership, and I was let down. I am only one person and your dealership will go on, but I am not happy, not satisfied as well as I am insulted at the low ball offer.

Your sales guy even asked what I wanted my monthly payments to be after I said I have my own financing, then he comes to me with a 84 month $489 payment when I already had better financing and I would have been paying over $35000 for a $30,000 truck new. NO WAY I was told before coming down from your Norman store that if you did not want to give me what AUTOTRADER quoted me that AUTOTRADER would buy it for the price they quoted me. My car is clean and no issues so what was the problem? As I will not come back to OKC again AND THIS IS WHY.

I later asked a friend that bought a Jeep from there if they had a car salesman they recommended. I found one and went back the next day. The salesman was nice. I went in and told them upfront - I don't want to finance any more than I have (7k), I basically want an even trade. I know my car is worth 27,000. He wasted two hours of my time. Pulled up a Jeep that he said I could afford (stickered 30k). I fell in love. He made me wait for an hour to tell me he can give me 22k for my car and sell me the Jeep for 29k. I told him what I wanted in the beginning. They all wasted my time. Very sketchy dealership.

I got a text later that said she had the car and we were good to go. I specifically asked her this because it was a two and a half hour drive to Midwest City from where we live. I didn't want to show up the next day and the car be sold. I told her we wanted the car and would be there early the next morning to fill out paperwork and to pick it up. Later that evening she texted me and said the car had been sold. I texted her back and inquired about another car with the same equipment but a different color (VIN:1C4PJMBS7FW694046). She didn't answer me back until the next morning then sent me a text with a picture showing me she had the keys to this car.

I again asked her the same questions as the day before about price, financing, and any other fees. She assured me that the offer was the same, $36,694 plus $359 doc fees out the door with the zero percent financing from Chrysler Capital. My wife and I drove to the dealership and met a young man named Jack. He went with us to test drive the car (we never met Marisol, I wonder why?). After the test drive we sat down and filled out some paperwork then waited for Jack to come back with the sales manager. The sales manager comes in the office and sits down and says we can't do this deal.

We will have to finance the car through them at 4.99%. He said we couldn't take the rebates and the finance together! I had researched all there was to research on this car and the incentives Jeep was offering. I knew this was not true. Needless to say, but my wife and I left the dealership without purchasing this vehicle. We wasted time, money, and energy that day driving to OKC. My wife and I are very cautious when it comes to dealing with car salesmen, but never in my life have we had people just blatantly lie to us like the people working at this dealership.

We left there angry, frustrated, and most of all embarrassed. My advice to anyone thinking about buying a car from these people is DON'T!!! If you are even thinking about going into this dealership have someone kick you as hard as they can in the crotch! Then convince yourself that the crotch kick is a much more pleasant experience than trying to buy a car from the David Stanley dealership in MidWest City, OK.

Dealing with the inventory manager, she was rude and blamed it on me when I had told at least 4 people EXACTLY the car I wanted. I told her the deal was off and to refund my money. She told me that "no, I owned this car". I didn't even complete the final paperwork or LOOK at the car. Now I have to go down there and sign more forms to abolish this deal. I'm glad I went to Patriot and found all the nonsense they put together. I'm furious and will make it my mission that friends and family do not ever waste their time here.

He didn't call, so my son called at 10:30 and asked when the paperwork would be ready. He was told he would get a call within 30 min. No call. I called and asked to speak to a service manager. After taking some information I was told I would get a callback in 10 min. An hour later, No call so I am writing this letter. This dealership's sales department consists of liars with no integrity, including both salesmen and sales managers. They don't even have the courtesy to return calls after promising to do so. After the way they treated my son and I, I can only believe they have no respect for US servicemen and women. I recommend that no one do business with them.

Now "the rest of the story." I got in my new 43K truck and drove it the 20 miles to my house proud as a new parent. Got in the next morning to go to work and put my briefcase on the passenger floor. The carpet was soaked! It was the middle of august and the air had been running so I traced the water back to the firewall just below the evaporator coil. Called the dealership, they said they would take care of it, dropped it off 20 miles away. Initially they asked me what I did to the truck (trying to insinuate that it was my fault), I pointed out that it had only been driven 42 miles since I left the lot. They reluctantly gave me a compact car to use and said they would call me.

Three days later, still no call, so I go back to the dealership. "Part has to be ordered, return the loaner and go to the rental car lot to pick up a car." "Should have it fixed in a week." Take 4 hours of my day to get this all accomplished (missing work), and end up with a sub compact rental. The middle of the next week I get a call from the rental company asking for my credit card so they can extend the rental, I told them the dealership was paying. They informed me that the dealership was only paying for three days, and that I either need to return the car or give them a credit card. Take off work, drive to the dealership to find out what the story is...

They have now had my brand new truck for two+ weeks. Get to the dealership, I am met by the general manager and told that they are still waiting for the parts, that it would be a couple of days and they would have my truck fixed and back to me, and that they would no longer supply a rental or loaner. By this point I am disgusted, I told him that I wanted my money back or another truck. He told me that neither one was happening, that the truck was depreciated $4000.00 and that I would have to wait. I reluctantly left and borrowed a truck from work for transportation. Two more weeks later: (Now five weeks from the date of purchase, and owing a payment to the finance company) I have called every day to check status, the parts manager "not in yet, still waiting" every day.

Finally disgusted again, I walk through the back service area to see my brand new 43K truck with the seats on the floor, the dash out and on the hood, the duct system ripped out and a mechanic in close proximity. I walked over to the mechanic said good morning and said "What is the story on that mess," pointing to my truck. He did not know I was the owner. He told me the a/c needed a new drain pan because it was cracked and they were no longer being manufactured. I exploded, not on the mechanic. I went to the middle of the showroom floor and loudly called out the general manager’s name. The GM came out and told me to lower my voice. I proceeded to loudly ask why he lied to me, why the parts manager lied to me, and demanded my money back. I walked to the parts area to see the parts manager still loudly demanding my money pack and the GM followed.

A screaming match ensued, with both the GM and Parts manager cursing and demanding I calm down. All I kept saying is "why did you lie, give me my money back." The end result of this was the GM agreed to have my truck fixed and back to me no later than the end of business the next day, and agreed to make the first month's payment. No compensation for time off, no loaner car, and definitely no different truck. This was Thursday, Friday I get a call, "truck is ready, come get it." Once again, through the service area to the mechanic, I asked him how they fixed it. "They had me remove the pan from another truck on the lot and install it, it is not the correct pan, but it will work." I went to the GM’s office, not available. Went to the parts manager’s office, not available. Some poor kid in the shop came and gave me my keys, apologized and I left.

Snap to 2015: Truck is not limited edition, just has some stickers and the "special alloy wheels," PLASTIC JUNK that the coating is peeling off (and I cannot locate replacements for). The A/C has worked but the outside air damper, the mixed air damper and the defrost dampers have all broken off at the shaft of the door, (plastic JUNK) and I find out this is normal in Dodge Rams. All I have to do is gut the interior again, remove the duct plenum replace the doors and all will be good. The alternator has failed, the water pump failed, the power steering pump failed, there is a water leak at the back of the manifold that is also prevalent on dodge hemi. The serpentine pulleys and belt tensioner have all failed. Both wheel hubs have failed, the CD player has failed, oxygen sensor failed, the rear end is having issues and the transmission pan gasket failed.

I have performed all of the recommended maintenance items on this truck and it is just now rolling over 90K miles. And the cost is way too high to replace the doors in the ductwork so I have duct tape on the outlets to channel the air. What a pile of junk. BUYER BEWARE. DO NOT BE A SUCKER LIKE ME, STAY AWAY FROM DODGE RAM AND NORMAN CHRYSLER JEEP DODGE.

Now I've received a Certified Letter from the service contract provider saying my truck isn't eligible for that service contract. I have called everyone in finance, sales, and the Manager and always get voice mail, always leave detailed messages and NO ONE has returned a call. The letter even says that they contacted the dealership on May 26 and told them and that they have to refund any monies I spent on that service contract and they are aware of this. I'm about to head up there, I'm laid off from my oilfield job and haven't worked in 3 weeks and I'm getting my money one way or the other.

I never got another follow up call. Now June 11, 2015 6 months later to the date I get a call from a staff in the Services Dept that said "Your camera was finally in" and that it would take 3.5 hrs to fix. I asked what time he would make it in and I replied I'll be there 9.01 and that I needed a loaner during that time. His response was "Sure we can do that." Upon us getting there, 6 month, 1 day to get the camera installed and asked for the loaner car, ** another mgr adds a new twist to this long story of very poor C/S. There will be a charge for the loaner. Now I have no choice but to let them put the camera on but I fear they will mess up something. LM for ** no response @ time of filing complaint.

They should have ordered it on Feb. 18 when he called for an appointment. Now it is April 15. Still not fixed! I cannot get anyone to return my calls! I call multiple times a day!! I am also waiting on my $200.00 referral check for referring my son to go there and still have not received that!!! I will never do business with these YO-YO'S again!!

March 3rd comes around and I still hadn't received anything from the previous employer. Between March 3, 2015 and March 10, 2015, both my co-signer and I received a minimum of 4 phone calls or text messages from a staff member requesting the same information I had already told ** I was waiting for in the mail. During this same duration I spoke with **, who worked in Finance and was the original closer of my deal. I called my previous employer with ** on the phone (per her request) and she heard them tell me they would not release the information on the phone and would mail them out to me. ** told me to bring my W2, as well as my cosigner's W-2 to her and when you all received my paystub, I would get a new temporary tag.

Apparently ** and whomever the other people calling me were, were not on the same page because the calls, emails and texts continued. May I add that ** emails were very unprofessional and he still hasn't responded to my last email. Nevertheless, on March 5, 2015 we brought necessary documents to ** and were given a temp tag for that day, which is not what I was told by ** previously. There was a Hispanic gentleman who helped us because ** was with someone. We resigned the papers and left.

Nonetheless, here comes another phone call stating my paystubs were invalid because when I spoke with Ally Financial I informed them that I was self-employed, since ** lied and left my previous employer on my paperwork. ** claimed we never told him I was self-employed, but that is a lie because he was the first person we told after I attempted to give bank statements to show my income. So all of the traveling (because I live in Texas), paperwork, calls/texts and harassment were for nothing.

Last week my co-signer and I went to ** to turn in my bank statements (which were unacceptable before but somehow were okay to turn in now). I immediately came in, printed off my information and went into the office myself to get my papers off of the printer. This took about 15 minutes. From the time I arrived until I printed my papers off, the receptionists never offered ** (co-signer) any help. They both sat on their phones texting. No one greeted us. No one offered helped. When I asked a young man for some assistance, he seemed more interested in the basketball game on the TV than my request for help. I believe his name is **. We are treated as if we have done something wrong and now we pay for it.

I am still receiving calls from sales reps trying to sell me a new car. I ask every time to take me off the list but I keep getting calls. Also, I have yet to receive my title or my updated tag. I have delayed the purchase of my tag so long that I feel like ** needs to just pay for it! I'm sure there is so much that I am not adding because, well look at how much I've typed. Here are a list of people I recollect working with, that were not mentioned above and my particular experience with them. **: One of two young men that actually tried to help, after seeing no one wanted to help. **: Our original salesman. He didn't know what he was talking about and insinuated to me that I should file bankruptcy to get a new vehicle. ** from Used Cars: Both were very nice and personable. Everyone in Used Cars was great!

**: This guy is a creep! He harasses us every time we come in. An event of harassment includes him staring at us for 10 minutes out of the building's window, while we sat in the car and him stating "just because y' all mad at them ("them" being Finance I assume), doesn't mean don't speak to me when you come in here" in front of several staff members and a few customers, as we walked out the building. He is extremely strange and makes us very uncomfortable every time. **: Handled her job well and was nice during our online chat. All in all I am unhappy and honestly wish I would've purchased my car elsewhere. What I need from David Stanley is my tag, title and for them to STOP calling me. UPDATE: ** in HR lied stating he never received my emails or calls. I ended up talking to his assistant who was extremely rude, as well as the receptionist.

They had us sign the contract, we done everything they wanted then when they failed to keep their end of what they said and give us our cash back. My husband told them he was bringing truck back. They told him he couldn't, he was stuck with it!! Lie after lie very unprofessional!!!!! Awful car dealership!!!! I still do not have my 600.00 cash back. Why should the consumer be swindled?!! Why should we have to keep our end of the bargain when they haven't? We have called and called and they avoid us and when you do talk to sales manager he tells you, "oh well!!"

From the moment I drove off the lot, it's been problem after problem with the car. They lied SO much about the condition of the car. They even lied about the trim level! Saying it was a premium when it was a base. REALLY?! Then there were a ton of issues with the car. I test-drove it, sure, but it was things that won't show up immediately. Things that had been patched temporarily, then fall apart after a week!

I've had this car for 29 DAYS. DAYS! I had to get the alignment fixed, tire pressure sensor went off, had to fix that, then again, and had to fix it again. Then the turbo went out! I called the dealership, and they couldn't care less. They say it's not their problem anymore. Like, really? Do you not have any integrity for your company or reputation?! This has been the car from HELL! (And I don't curse!!!! Look what they've done to me!!) They have zero morale. PLUS their salesmen had the audacity to hit on me the whole time I was there. Even made a dirty comment with my DAD there! Like really? Just all around, the worst experience of my life regarding cars. I would most definitely not buy from this dealership. But if you do because you fell in love with the car (as I did), just know you've been warned. On top of all that, it took them nearly a month to get me the title.

They also wouldn't let us take any paperwork because my wife still had an out of state license with her maiden name. He wanted us to go get a ok license in her maiden name, come back so he could copy it, then go back and get one in her married name, then come back so he could copy that. BTW which is illegal, and would be a huge fine, and would have cost us $80 to get 2 licenses. After going back so they could copy her new license they did not give us paperwork.

After waiting 2 weeks we got everything and the paperwork stated that we agreed for a price of $27202.56 which is $10000.00 more than any other dealership offered and at 4.99 arp. I knew there would be fees, but $2500 for a portfolio which we did not want. I went to the dealership to talk to the manager/owner. I sat there for 2 hours and got told he wasn't even there. So I talked to someone else and got laughed. I was even told "maybe you should learn to read," and that I should get over it. I will never return and will be contacting my lawyer. Worst dealership ever!!! Buyers beware, they take forever so you sign everything to get outta there.

High pressure tactics are used to get you to buy, like telling you the previous dealer "saw you coming," and "we're going to give you a better deal". After the fact, you find out that buying down the interest rate never favors the consumer. So if you want to look for a Chrysler, Jeep, Dodge or Ram truck, go somewhere else and make sure they don't run your credit report before going to finance.

When we arrived, she wasn't there so they had to get another sales manager. They asked for the keys to the Jeep and I said "it is at home but here is the VIN number that I verified through my insurance company. And besides, you don't need keys to read the VIN number through the windshield". Then I said, "There are problems with the contract and I wanted them fixed". So they sat me down and told me the VIN number has been verified, but there's a problem with finance, that I was turned down. I said, "You told me on February 1st that I was approved for the loan, then three weeks later I'm not"? He said "the loan was only tentatively approved". I said "there is 700 miles on it and I'm a smoker, so now all you have is a used vehicle".

He then tells me to calm down and let's work this out. I told him to take the $3,800.00, that was what they wrote down in magic marker as trade in for my 2000 Ford Explorer Sport, off the MSRP and I do not want anything else added. Then he tells me, "I can give you $600 trade in." I said, this is ** that Kelley Blue Book says it's worth $3,500 because it was garage kept. He said, Kelley Blue Book "does not sell cars". My wife stands up and pounds her fist on the table and says this is ** and left the office. I informed them that they are crooks and liars.

All said and done, they added $5,000 to the MSRP to the vehicle out of thin air, stole my trade in, raised my interest rate and is supposed to give me a check for $4,000. I said get me the ** out of here. So now I have to pick up the check on February 25th if they don't pull something again. By the way, they lied about the VIN number; it was the same on the original contract. So it was a ploy to get the keys out of my hands before they tell me the loan didn't go through to screw me even more and my Explorer is long gone. I listened to other customers getting the same twisted lies told to them and manipulating numbers to confuse them.

On February 24, 2014, ** from David Stanley called me to inform me that they needed my wife to sign the contract for the jeep. I told him that ** didn't need it, that I was approved for the loan. ** replied that they needed it anyway. I informed him my wife, Sharlene would not step a foot into David Stanley ever again. So ** said he would personally bring me the contract for my wife to sign next to me at 3pm and bring me an updated paper tag, so we could leave on vacation. My wife gets a call on her cell phone from David Stanley at 3pm and he says that he will be at the house in 20 minutes.

Doorbell rings and I answer the door, and an older gentlemen is there not **. He said he was a runner for the dealership. I look at the contract and find out they lied again. Now my wife is the primary signer and I am the co-signer. This is the third contract since February 1st and each time they say I'm approved. I called ** back and asked him what the hell is going on. I told him that he is a liar and that I will be there on February 25th to pick up a check for $4,000 that they owed me due to adding on the $5.000 to the MSRP, because I'm leaving town. If not I will fill out a police report before I leave town so David Stanley doesn't try to say that I stole the Jeep. When I return I will then seek an attorney and see if I have a case. Meanwhile, my wife and I have lost a bit of weight. She's starting to lose some hair and having anxiety attack due to all the stress and constant lies.

February 25th I called ** at David Stanley on his cell phone and got no response. I then text him and said "This is Jeff **, where is my check since I've been approved 3 times". Ten minutes later he called and said we are approved again and while I have you on the phone, I'll call the lender and see if we can get the funds sent to our accountant and have them cut a check for $4,000.00 to you". I informed him that I was leaving for California on February 27th and was not waiting another day. ** asked for the address of where I would be at while on vacation so he could have the check mailed there.

I told him it was none of his business because I don't trust any of you sales people. I told him to mail it to my home address. He said to call **, the accountant, to see if the funds can be released and picked up after I got off work, otherwise it would be sent in the mail. I called ** at David Stanley and she did not answer the phone at her desk nor the page. So I contacted ** by text and said no one is answering the phone at David Stanley and asked him to check out and I'm leaving town. Got no response.

When I was in the mountains, Chrysler called to inform me that we were approved. I told them that David Stanley has no business representing them or their product because of what they do to costumers. (We were told the first time that Chrysler turned us down and now roughly 27 days later, they have changed their minds and approved us?) I sent a text ** that Chrysler said we were approved and for him to make sure that the check for $4,000.00 and a copy of the last contract is sent to my house. (The runner who came to our house said he could not give us a copy, that the dealer would have to do that.) I will seek an attorney when I get back from vacation. How do these people sleep, I don't know. They need to be investigated.

Many reps were buzzing about what had happened and the rude rep quickly ran in to get her client's paperwork submitted to try to purchase the car before we could. But after the shock wore off, I realized that if that was the type of people they had running the organization then the same was probably true for their mechanics and management. This was confirmed when the highest ranking manager came to talk to me about my experience. After explaining how terrible my experience had been, he said that was the car industry and completely normal practice. He never apologized nor did he act like he cared. It is obvious management needs a crash course in proper business acumen and customer service. Unreal, but I'm better off not purchasing from them. I urge everyone to stay clear. Don't give them your business.

This was FRAUD, TRICKERY, DECEPTION AGAINST THE PUBLIC FOR THEIR PROFIT to sale cars. It’s all kinds of wrong. I was told that the person that was awarding the prize was in a meeting and would call me. I received no call or return my calls. This was, and is WRONG. It's FRAUD... I would never buy a car from this dealership. No ethics at all. I WOULD NEVER BUY A CAR AT THIS DEALERSHIP.

Now, we were introduced to a fast-talking loan officer who would not listen to me and my wife when we asked questions. He had none of the loan papers started so we sat and waited for him to play his games. We tried to tell him that all we wanted was the factory warranty - no extended plans. After being there for about 3 hours or more, we were getting in a hurry to get out of there because we were buying the Jeep to transport my mother back to AR from a nursing home and was running short on time. So, I signed all the papers that was handed to me. After I got home, I read over all the papers and found that he had added a portfolio on which came to $3,995.00, something that we did not ask for and have had removed.

Then, we started the waiting game on getting the Jeep ready for us to leave. That took another hour or so. He could not find the owner's manual or the second key. He also had a problem getting the paper tag ready and messed around putting it on. Finally, we left after about 5 hours without the manual and the key. We then went back to OK the following week and tried to get the second key and manual, but we only received the key. I sent them an email on July 16 about the manual and told them that they had until Friday, July 20, for me to receive it or I was going to file a complaint. It did not arrive so I am filing a complaint about how I was treated and still need the manual. I do not have a problem with the jeep, just the treatment at the dealer.

Not only did they take advantage of a girl buying her first car on her own, they made comments about how I should have co-signed (again) for a car loan. At some point, a person needs to get out on their own and according to Mr. **, everyone has to got through an unheard of interest loan to build their credit. Mr. ** was unprofessional, rude and very arrogant. I can see why he is a used car salesman. Know your role, take care of the customer and don't ever take advantage of a person just because they are young and have a credit score around 600. I will make sure the rest of my fellow Firefighters and their families know all about this dealership and their practices. And of course, we will still uphold our integrity every day and do our job in a professional manner. Can't say the same for this place.

When I took it in I was asked if I had the Tires 4 life and or the Engine for Life programs. I told them I had the Tires but wasn't for sure about the engine and the young lady said she would check on it. But that I had to get the tires rotated right now with the oil change. I told her I wasn't going to pay for a tire rotation that is supposed to be part of the Tires 4 Life package when I bought the truck last year. She said you have to get your tires rotated right now. I told her no I am not and I want to talk to the manager. She went and got the manager or so I was told he was. Really, I don't know, but I take them at their word for that. When he came he said I have to get the tires rotated right now and I told him the rotation was supposed to be part of the package. He argued with me about it and said it isn’t and I have to pay so I told him I wasn't going to pay for a tire rotation right now. All I want was my oil changed right now.

He said that refusing to get the tires rotated right now at this visit would nullify and void my Tires 4 life. He never once asked why or to just inform me that they have to be done. He said they have to done every 6000 miles. So if that is the case, why didn't they bring that up at the 6000 oil change? Why couldn’t this have waited until after Christmas when I have more money available to me? This would have been a better solution. At any rate I told him I just want the oil change today and he kept pushing himself on me trying to be assertive. I don't like it when people try to force me to do something I don't want, especially when I told him our conversation was done and he just kept at. Three times I told him the conversation was done. Then he has the audacity to tell me do you want me to just turn the truck around and bring it out. I told him no I want the oil changed like I said.

I told him I would be back at noon to pick it up and then I walked away. My oil was changed and on the next service stick was written “next service on 12//2011 and mileage 11887.” On the receipt it was typed, “Customer refused everything but oil change and he was told that refusing rotates will void his Tires For Life and refusing the MOA voids his Engines For Life. Customer has been told and has talked to Brian **/Carlos. Now I don’t know who Carlos is but Brian I believe was the manager I talked to. But I didn't refuse a rotation or whatever an MOA is. I did, however, refuse to have my tires rotated at that time when if it was going to cost me money that I really don’t have to spend at that time. The tire rotation could have waited until after the holiday and I had been paid.

Well, needless to say, I took my business elsewhere (got $23500 trade-in) and WILL NEVER buy a single thing from Davin Stanley!

I said, "Fine, put one in." "We can't do that. We need to get you another truck." And I can't have the jeep back. The paper work is already in on it. There was only one other truck I can have and so happen to be traded in just now had to wait for the truck. The deal was trade the 2008 Jeep Wrangler for a 2005 Dodge Quad cab the deal give me 2500 back 3 year warranty. They tried to use my refund off the jeep to pay me which is 1322 filed small claims on them. Today flowers called and gave me a check for the refund plus court cost. The 2005 truck in the mean time had a bearing go out two weeks after I received the truck. Warranty has not started yet. I had to pay for the work. It is now 36 days later and it is still not active so I'm still waiting on my money. I would not send any one to this dealer.

At that time they presented me with the paperwork and it showed a purchase date of 3/23/10. When I brought this to the attention of the finance manager, he just laughed and said he did not care as all the paperwork was already signed and he did not care what I thought.

Also noticed that I had no oil pressure in the vechile and once again it went to the shop.Once again not fixed by Dodge,they would not warrenty it and we do not trust them any more so we took it to OUR machanic.They did the job of all the defects as we see them.The Shop that fixed the SUV had lots of problems finding parts as the SUV was to new to find replacement.They had to order New parts from the Manufactur.They also said this not not the first one tat seems to have lots of problems with them(DURANGO"S)Some thing is not right when you have problems with something that should not of wore out as fast this vechile is also used and drove way under normal.As I work and live 2 blocks away from each other .