David Stanley Dodge Reviews

Now I've received a Certified Letter from the service contract provider saying my truck isn't eligible for that service contract. I have called everyone in finance, sales, and the Manager and always get voice mail, always leave detailed messages and NO ONE has returned a call. The letter even says that they contacted the dealership on May 26 and told them and that they have to refund any monies I spent on that service contract and they are aware of this. I'm about to head up there, I'm laid off from my oilfield job and haven't worked in 3 weeks and I'm getting my money one way or the other.

I never got another follow up call. Now June 11, 2015 6 months later to the date I get a call from a staff in the Services Dept that said "Your camera was finally in" and that it would take 3.5 hrs to fix. I asked what time he would make it in and I replied I'll be there 9.01 and that I needed a loaner during that time. His response was "Sure we can do that." Upon us getting there, 6 month, 1 day to get the camera installed and asked for the loaner car, ** another mgr adds a new twist to this long story of very poor C/S. There will be a charge for the loaner. Now I have no choice but to let them put the camera on but I fear they will mess up something. LM for ** no response @ time of filing complaint.

They should have ordered it on Feb. 18 when he called for an appointment. Now it is April 15. Still not fixed! I cannot get anyone to return my calls! I call multiple times a day!! I am also waiting on my $200.00 referral check for referring my son to go there and still have not received that!!! I will never do business with these YO-YO'S again!!

March 3rd comes around and I still hadn't received anything from the previous employer. Between March 3, 2015 and March 10, 2015, both my co-signer and I received a minimum of 4 phone calls or text messages from a staff member requesting the same information I had already told ** I was waiting for in the mail. During this same duration I spoke with **, who worked in Finance and was the original closer of my deal. I called my previous employer with ** on the phone (per her request) and she heard them tell me they would not release the information on the phone and would mail them out to me. ** told me to bring my W2, as well as my cosigner's W-2 to her and when you all received my paystub, I would get a new temporary tag.

Apparently ** and whomever the other people calling me were, were not on the same page because the calls, emails and texts continued. May I add that ** emails were very unprofessional and he still hasn't responded to my last email. Nevertheless, on March 5, 2015 we brought necessary documents to ** and were given a temp tag for that day, which is not what I was told by ** previously. There was a Hispanic gentleman who helped us because ** was with someone. We resigned the papers and left.

Nonetheless, here comes another phone call stating my paystubs were invalid because when I spoke with Ally Financial I informed them that I was self-employed, since ** lied and left my previous employer on my paperwork. ** claimed we never told him I was self-employed, but that is a lie because he was the first person we told after I attempted to give bank statements to show my income. So all of the traveling (because I live in Texas), paperwork, calls/texts and harassment were for nothing.

Last week my co-signer and I went to ** to turn in my bank statements (which were unacceptable before but somehow were okay to turn in now). I immediately came in, printed off my information and went into the office myself to get my papers off of the printer. This took about 15 minutes. From the time I arrived until I printed my papers off, the receptionists never offered ** (co-signer) any help. They both sat on their phones texting. No one greeted us. No one offered helped. When I asked a young man for some assistance, he seemed more interested in the basketball game on the TV than my request for help. I believe his name is **. We are treated as if we have done something wrong and now we pay for it.

I am still receiving calls from sales reps trying to sell me a new car. I ask every time to take me off the list but I keep getting calls. Also, I have yet to receive my title or my updated tag. I have delayed the purchase of my tag so long that I feel like ** needs to just pay for it! I'm sure there is so much that I am not adding because, well look at how much I've typed. Here are a list of people I recollect working with, that were not mentioned above and my particular experience with them. **: One of two young men that actually tried to help, after seeing no one wanted to help. **: Our original salesman. He didn't know what he was talking about and insinuated to me that I should file bankruptcy to get a new vehicle. ** from Used Cars: Both were very nice and personable. Everyone in Used Cars was great!

**: This guy is a creep! He harasses us every time we come in. An event of harassment includes him staring at us for 10 minutes out of the building's window, while we sat in the car and him stating "just because y' all mad at them ("them" being Finance I assume), doesn't mean don't speak to me when you come in here" in front of several staff members and a few customers, as we walked out the building. He is extremely strange and makes us very uncomfortable every time. **: Handled her job well and was nice during our online chat. All in all I am unhappy and honestly wish I would've purchased my car elsewhere. What I need from David Stanley is my tag, title and for them to STOP calling me. UPDATE: ** in HR lied stating he never received my emails or calls. I ended up talking to his assistant who was extremely rude, as well as the receptionist.

They had us sign the contract, we done everything they wanted then when they failed to keep their end of what they said and give us our cash back. My husband told them he was bringing truck back. They told him he couldn't, he was stuck with it!! Lie after lie very unprofessional!!!!! Awful car dealership!!!! I still do not have my 600.00 cash back. Why should the consumer be swindled?!! Why should we have to keep our end of the bargain when they haven't? We have called and called and they avoid us and when you do talk to sales manager he tells you, "oh well!!"

From the moment I drove off the lot, it's been problem after problem with the car. They lied SO much about the condition of the car. They even lied about the trim level! Saying it was a premium when it was a base. REALLY?! Then there were a ton of issues with the car. I test-drove it, sure, but it was things that won't show up immediately. Things that had been patched temporarily, then fall apart after a week!

I've had this car for 29 DAYS. DAYS! I had to get the alignment fixed, tire pressure sensor went off, had to fix that, then again, and had to fix it again. Then the turbo went out! I called the dealership, and they couldn't care less. They say it's not their problem anymore. Like, really? Do you not have any integrity for your company or reputation?! This has been the car from HELL! (And I don't curse!!!! Look what they've done to me!!) They have zero morale. PLUS their salesmen had the audacity to hit on me the whole time I was there. Even made a dirty comment with my DAD there! Like really? Just all around, the worst experience of my life regarding cars. I would most definitely not buy from this dealership. But if you do because you fell in love with the car (as I did), just know you've been warned. On top of all that, it took them nearly a month to get me the title.

They also wouldn't let us take any paperwork because my wife still had an out of state license with her maiden name. He wanted us to go get a ok license in her maiden name, come back so he could copy it, then go back and get one in her married name, then come back so he could copy that. BTW which is illegal, and would be a huge fine, and would have cost us $80 to get 2 licenses. After going back so they could copy her new license they did not give us paperwork.

After waiting 2 weeks we got everything and the paperwork stated that we agreed for a price of $27202.56 which is $10000.00 more than any other dealership offered and at 4.99 arp. I knew there would be fees, but $2500 for a portfolio which we did not want. I went to the dealership to talk to the manager/owner. I sat there for 2 hours and got told he wasn't even there. So I talked to someone else and got laughed. I was even told "maybe you should learn to read," and that I should get over it. I will never return and will be contacting my lawyer. Worst dealership ever!!! Buyers beware, they take forever so you sign everything to get outta there.

High pressure tactics are used to get you to buy, like telling you the previous dealer "saw you coming," and "we're going to give you a better deal". After the fact, you find out that buying down the interest rate never favors the consumer. So if you want to look for a Chrysler, Jeep, Dodge or Ram truck, go somewhere else and make sure they don't run your credit report before going to finance.

When we arrived, she wasn't there so they had to get another sales manager. They asked for the keys to the Jeep and I said "it is at home but here is the VIN number that I verified through my insurance company. And besides, you don't need keys to read the VIN number through the windshield". Then I said, "There are problems with the contract and I wanted them fixed". So they sat me down and told me the VIN number has been verified, but there's a problem with finance, that I was turned down. I said, "You told me on February 1st that I was approved for the loan, then three weeks later I'm not"? He said "the loan was only tentatively approved". I said "there is 700 miles on it and I'm a smoker, so now all you have is a used vehicle".

He then tells me to calm down and let's work this out. I told him to take the $3,800.00, that was what they wrote down in magic marker as trade in for my 2000 Ford Explorer Sport, off the MSRP and I do not want anything else added. Then he tells me, "I can give you $600 trade in." I said, this is ** that Kelley Blue Book says it's worth $3,500 because it was garage kept. He said, Kelley Blue Book "does not sell cars". My wife stands up and pounds her fist on the table and says this is ** and left the office. I informed them that they are crooks and liars.

All said and done, they added $5,000 to the MSRP to the vehicle out of thin air, stole my trade in, raised my interest rate and is supposed to give me a check for $4,000. I said get me the ** out of here. So now I have to pick up the check on February 25th if they don't pull something again. By the way, they lied about the VIN number; it was the same on the original contract. So it was a ploy to get the keys out of my hands before they tell me the loan didn't go through to screw me even more and my Explorer is long gone. I listened to other customers getting the same twisted lies told to them and manipulating numbers to confuse them.

On February 24, 2014, ** from David Stanley called me to inform me that they needed my wife to sign the contract for the jeep. I told him that ** didn't need it, that I was approved for the loan. ** replied that they needed it anyway. I informed him my wife, Sharlene would not step a foot into David Stanley ever again. So ** said he would personally bring me the contract for my wife to sign next to me at 3pm and bring me an updated paper tag, so we could leave on vacation. My wife gets a call on her cell phone from David Stanley at 3pm and he says that he will be at the house in 20 minutes.

Doorbell rings and I answer the door, and an older gentlemen is there not **. He said he was a runner for the dealership. I look at the contract and find out they lied again. Now my wife is the primary signer and I am the co-signer. This is the third contract since February 1st and each time they say I'm approved. I called ** back and asked him what the hell is going on. I told him that he is a liar and that I will be there on February 25th to pick up a check for $4,000 that they owed me due to adding on the $5.000 to the MSRP, because I'm leaving town. If not I will fill out a police report before I leave town so David Stanley doesn't try to say that I stole the Jeep. When I return I will then seek an attorney and see if I have a case. Meanwhile, my wife and I have lost a bit of weight. She's starting to lose some hair and having anxiety attack due to all the stress and constant lies.

February 25th I called ** at David Stanley on his cell phone and got no response. I then text him and said "This is Jeff **, where is my check since I've been approved 3 times". Ten minutes later he called and said we are approved again and while I have you on the phone, I'll call the lender and see if we can get the funds sent to our accountant and have them cut a check for $4,000.00 to you". I informed him that I was leaving for California on February 27th and was not waiting another day. ** asked for the address of where I would be at while on vacation so he could have the check mailed there.

I told him it was none of his business because I don't trust any of you sales people. I told him to mail it to my home address. He said to call **, the accountant, to see if the funds can be released and picked up after I got off work, otherwise it would be sent in the mail. I called ** at David Stanley and she did not answer the phone at her desk nor the page. So I contacted ** by text and said no one is answering the phone at David Stanley and asked him to check out and I'm leaving town. Got no response.

When I was in the mountains, Chrysler called to inform me that we were approved. I told them that David Stanley has no business representing them or their product because of what they do to costumers. (We were told the first time that Chrysler turned us down and now roughly 27 days later, they have changed their minds and approved us?) I sent a text ** that Chrysler said we were approved and for him to make sure that the check for $4,000.00 and a copy of the last contract is sent to my house. (The runner who came to our house said he could not give us a copy, that the dealer would have to do that.) I will seek an attorney when I get back from vacation. How do these people sleep, I don't know. They need to be investigated.

Many reps were buzzing about what had happened and the rude rep quickly ran in to get her client's paperwork submitted to try to purchase the car before we could. But after the shock wore off, I realized that if that was the type of people they had running the organization then the same was probably true for their mechanics and management. This was confirmed when the highest ranking manager came to talk to me about my experience. After explaining how terrible my experience had been, he said that was the car industry and completely normal practice. He never apologized nor did he act like he cared. It is obvious management needs a crash course in proper business acumen and customer service. Unreal, but I'm better off not purchasing from them. I urge everyone to stay clear. Don't give them your business.

This was FRAUD, TRICKERY, DECEPTION AGAINST THE PUBLIC FOR THEIR PROFIT to sale cars. It’s all kinds of wrong. I was told that the person that was awarding the prize was in a meeting and would call me. I received no call or return my calls. This was, and is WRONG. It's FRAUD... I would never buy a car from this dealership. No ethics at all. I WOULD NEVER BUY A CAR AT THIS DEALERSHIP.

Now, we were introduced to a fast-talking loan officer who would not listen to me and my wife when we asked questions. He had none of the loan papers started so we sat and waited for him to play his games. We tried to tell him that all we wanted was the factory warranty - no extended plans. After being there for about 3 hours or more, we were getting in a hurry to get out of there because we were buying the Jeep to transport my mother back to AR from a nursing home and was running short on time. So, I signed all the papers that was handed to me. After I got home, I read over all the papers and found that he had added a portfolio on which came to $3,995.00, something that we did not ask for and have had removed.

Then, we started the waiting game on getting the Jeep ready for us to leave. That took another hour or so. He could not find the owner's manual or the second key. He also had a problem getting the paper tag ready and messed around putting it on. Finally, we left after about 5 hours without the manual and the key. We then went back to OK the following week and tried to get the second key and manual, but we only received the key. I sent them an email on July 16 about the manual and told them that they had until Friday, July 20, for me to receive it or I was going to file a complaint. It did not arrive so I am filing a complaint about how I was treated and still need the manual. I do not have a problem with the jeep, just the treatment at the dealer.

Not only did they take advantage of a girl buying her first car on her own, they made comments about how I should have co-signed (again) for a car loan. At some point, a person needs to get out on their own and according to Mr. **, everyone has to got through an unheard of interest loan to build their credit. Mr. ** was unprofessional, rude and very arrogant. I can see why he is a used car salesman. Know your role, take care of the customer and don't ever take advantage of a person just because they are young and have a credit score around 600. I will make sure the rest of my fellow Firefighters and their families know all about this dealership and their practices. And of course, we will still uphold our integrity every day and do our job in a professional manner. Can't say the same for this place.

When I took it in I was asked if I had the Tires 4 life and or the Engine for Life programs. I told them I had the Tires but wasn't for sure about the engine and the young lady said she would check on it. But that I had to get the tires rotated right now with the oil change. I told her I wasn't going to pay for a tire rotation that is supposed to be part of the Tires 4 Life package when I bought the truck last year. She said you have to get your tires rotated right now. I told her no I am not and I want to talk to the manager. She went and got the manager or so I was told he was. Really, I don't know, but I take them at their word for that. When he came he said I have to get the tires rotated right now and I told him the rotation was supposed to be part of the package. He argued with me about it and said it isn’t and I have to pay so I told him I wasn't going to pay for a tire rotation right now. All I want was my oil changed right now.

He said that refusing to get the tires rotated right now at this visit would nullify and void my Tires 4 life. He never once asked why or to just inform me that they have to be done. He said they have to done every 6000 miles. So if that is the case, why didn't they bring that up at the 6000 oil change? Why couldn’t this have waited until after Christmas when I have more money available to me? This would have been a better solution. At any rate I told him I just want the oil change today and he kept pushing himself on me trying to be assertive. I don't like it when people try to force me to do something I don't want, especially when I told him our conversation was done and he just kept at. Three times I told him the conversation was done. Then he has the audacity to tell me do you want me to just turn the truck around and bring it out. I told him no I want the oil changed like I said.

I told him I would be back at noon to pick it up and then I walked away. My oil was changed and on the next service stick was written “next service on 12//2011 and mileage 11887.” On the receipt it was typed, “Customer refused everything but oil change and he was told that refusing rotates will void his Tires For Life and refusing the MOA voids his Engines For Life. Customer has been told and has talked to Brian **/Carlos. Now I don’t know who Carlos is but Brian I believe was the manager I talked to. But I didn't refuse a rotation or whatever an MOA is. I did, however, refuse to have my tires rotated at that time when if it was going to cost me money that I really don’t have to spend at that time. The tire rotation could have waited until after the holiday and I had been paid.

Well, needless to say, I took my business elsewhere (got $23500 trade-in) and WILL NEVER buy a single thing from Davin Stanley!

I said, "Fine, put one in." "We can't do that. We need to get you another truck." And I can't have the jeep back. The paper work is already in on it. There was only one other truck I can have and so happen to be traded in just now had to wait for the truck. The deal was trade the 2008 Jeep Wrangler for a 2005 Dodge Quad cab the deal give me 2500 back 3 year warranty. They tried to use my refund off the jeep to pay me which is 1322 filed small claims on them. Today flowers called and gave me a check for the refund plus court cost. The 2005 truck in the mean time had a bearing go out two weeks after I received the truck. Warranty has not started yet. I had to pay for the work. It is now 36 days later and it is still not active so I'm still waiting on my money. I would not send any one to this dealer.

At that time they presented me with the paperwork and it showed a purchase date of 3/23/10. When I brought this to the attention of the finance manager, he just laughed and said he did not care as all the paperwork was already signed and he did not care what I thought.

Also noticed that I had no oil pressure in the vechile and once again it went to the shop.Once again not fixed by Dodge,they would not warrenty it and we do not trust them any more so we took it to OUR machanic.They did the job of all the defects as we see them.The Shop that fixed the SUV had lots of problems finding parts as the SUV was to new to find replacement.They had to order New parts from the Manufactur.They also said this not not the first one tat seems to have lots of problems with them(DURANGO"S)Some thing is not right when you have problems with something that should not of wore out as fast this vechile is also used and drove way under normal.As I work and live 2 blocks away from each other .