Plaza Auto Mall Reviews

I was aghast. I told him how egregious the situation was, he agreed. I said, "would you want your mother or grandma to drive 120 miles through NJ, Manhattan and half of Brooklyn with a concussion to be so misled?". He concurred not. I asked for the sales manager, and this person, Santiago, approached me and very unapologetically restated the situation, suggesting I come back another time. I commented he had not remotely apologized, and he stared at the ceiling while muttering an apology. I said, " look me in the eye when apologizing". I mean, come on! Human decency! Amin escorted me back to my rental car.

It occurred to me how much I wanted that car, I had even researched where I could drop the rental, how far away a bank branch was so I could get a cashier's check to buy outright, and I had even already ordered a model-specific back seat cover for my dog. I was ready to commit. I walked back into the dealership and asked Santiago (still nonchalant, but borderline hostile given I had insisted on a proper apology) for the name of the GM. I got that and left.

Two or three days later, a female salesperson called me, inviting me back down without acknowledging the situation, which I detailed for her. She said that was why she called me, rather than a male salesperson, because as a female, she would never treat me that way. Ok. I said the only way I would consider coming back is if the GM called me himself to apologize. I heard from her two more times, never heard from him. I guess I have to return the backseat dog cover. Avoid. Arrogant. Irresponsible. Too much ego to lower themselves to apologize - and that's with a motivated buyer. Can you imagine how they treat people once they have your money?

My husband drove from Virginia to get a Honda CERTIFIED PRE-OWNED vehicle from them. It is 10k miles and less than 3 years old. When he got there, something minor was wrong, so they said they’d fix it. It took 2 hours. They then said they had to detail it. Uhm, excuse me? You knew we were coming to get this vehicle a week ago and decided to wait and detail it when he got there? He got there at 9 am and did not leave until 5-6 PM.

They had multiple issues with their DMV, (which happened before he got there, too- they kept telling us the wrong sales tax rate- even though I showed them the Virginia website and code that states it), and it took many calls for them to finally see I was right and actually charge us the correct sales tax. Anyways, by the time it was ready, it was raining, and almost dark. He wanted to get home as it’s a 5-hour drive, so he signed the papers. He had looked at it earlier in the day but it was raining so he couldn’t see everything clearly. It looked nice until we got it home and took a better look with our local body shop and Honda dealer.

When we got it home, we found SEVERAL ISSUES, including MOLD IN THE BACK CARGO AREA! There was a screwdriver underneath the carpet. We would’ve never found these things had our local body shop not shown us as they were hidden, but anyone with knowledge on how to repair body work can see these things so I’m confident they knew. Shoddy body work, rust spots all in the paint due to not covering the vehicle when sanding/grinding, and we were informed by our local body shop this looks like it was in a larger collision than we were informed. Our local Honda dealer even said if a whole quarter panel was replaced, the damage was way more than we were told.

And you can tell it was replaced because it looks awful when comparing it to the other side. Along with this, one window rolls down slower than the rest, the gas tank was put back on wrong when the work was done on the vehicle leading it to rub and rust the frame, there’s an internal light that is broken, and more. I’ve contacted them a week straight and have gotten the runaround, "We’ll call you back." So freaking shady. The manager is “always in a meeting” when we call conveniently. Theyve taken my number several times as if they don’t already have it. They will need to pay for the repairs or take this back and reimburse us for every penny we have spent on this absolutely ridiculous, grueling process. Legal action will happen if we do not have an answer from you all ASAP. YOU are messing with someone who will take every legal action necessary, so I recommend you do what needs to be done and call us back with a solution immediately.

After this process I went outside to get pictures of the car and the vin number. Manny approached me and ask me why I am taking pictures of the. I told him that I want to make sure that I am getting the correct car upon delivery. Suddenly, he told me that this is not the car I will get. I was confused. He said that that I am getting a car with less features. I was in shock and disbelief. I ask him why he is doing that to me. Why he tricked me with the soft/hard credit query and the model of the car. No specific answer. He kept proving false information and blamed the sales person. I request to get my file and they refused. Then someone came to my help and gave me my file and I left the place. They provide false information and use inappropriate tactics.

The facility itself was not clean, and the overall experience felt chaotic and dismissive. No one checked on us, no one cared about how long we waited, and certainly no one respected us as customers. If you’re considering buying a car here don’t. Go to a different Honda dealership where professionalism, customer care, and basic competence are still valued. This location is a complete embarrassment to the brand.

I speak to Manual **, the sales manager also known as Manny the snake. I said, "What can you do for the car" and he says, "You drove all this way so you want the car and that’s the price." I said they told me over the phone the price was negotiable. Then there is 1295.00 LoJack fee that was never discussed. So I decide to buy the car because mileage was low. Call and telll them picking up car Tuesday. I take a 2 hour bus ride and get a call from 3 different salespeople while I’m on bus to get the car. The salesman says "You coming down to get car." I told him on my way and would be down in few hours. Manny ** calls me and says there’s an open recall on car and won’t be ready. Told him on my way down to figure it out. Get a call from service manager and would love to give share his info but I don’t have it. He says there is open recall on the car and can’t sell it at this time and parts are on back order. I’m already annoyed about LoJack fee.

I call Hyundai USA to ask about open recall. Guess what - there are zero open recalls or recalls on vehicle at all. Two days later I get a call from Dallas ** to follow up on car. I told her the whole story and she calls her manager Robert ** and he goes out of his way and takes photos of car and calls me back saying the car is available and when can you pick up. Told him thank you and will be pick up the next day. I get a call again from service manager again and says there’s same story, open recall can’t get car.

I’m like I’m tired of these games. The following day, get a call from Manual ** sales manager. Says "If you want car, it’s ready now." I told him I do not want LoJack and was advised by legal. So no LoJack but after paperwork all done I see Manny doesn’t include my coupon for test drive. He also promised me touch-up paint that he won’t take my phone calls now. It just goes to voicemail when I call and ask for Manny. Ask yourself do you want to deal with this business that for even $20.00 they will screw you. Still have no idea how this is a cpo car besides the mileage. The car was far from clean, but after all this, I understand how it became a cpo. I want to say thank you to Dallas ** and Robert ** again, if it wasn’t for them, I would have not purchased car. The used car salesman bait and switch, misinformation is all in this dealership.