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When I initially came to Plaza it was very referral through my brother, I never would have imagined that I would have been scammed. I ENDED UP paying way more for a vehicle than was listed on their website for 16,594 and ended up paying way more. 3,160 was added onto the initial car price and I was told that this was service fees, after leaving the dealership I went over the contract that was given to me and I contacted Toyota customer care service and was made aware that the warranty is optional where at the dealership they stated that that was a fee that was mandatory. I am extremely disappointed in the practices in which this dealership scam and deceive consumers who is just looking to purchase a vehicle with all these hidden so-called fees.
This has been a terrible year for a lot of consumers so you would think they will have some type of compassion. I know that people are just looking to sustain and stay above water. I feel totally violated and something needs to be done about this practice of business. The finance manager TWO. Kevin ** and Kevin **. The salesman WHO IS THE ultimate WOLF in sheep clothing is STEVEN ** is a Master of manipulator. I went in on 7 -9-2021 a week after the deal because I was told by both MR ** & ** they would cancel the Warranty. ONLY upon arrival that there is NO DEAL without the FORCED WARRANTY. MIND YOU I ALREADY HAVE POSSESSION on said vehicle.
MY emails and phone calls went unanswered. Email Sent after leaving dealership today. To say I'm a disappointed customer is an understatement-although my situation was not ideal, I never thought I would have been tricked or forced into getting customer care service for a warranty I did not need. To compensate for YOUR MISHANDLING OF THIS DEAL!
Mr. Steven You are a LIAR AND A MASTER manipulator. You never advise me of any mandatory service fees. I honestly got misguided. Furthermore, you and I both know that when we look online the care stated it for sale for 16,592. Which you advise I needed to stay 15-17 price range. Thus, me looking online plaza website, at no time did you say the car selected was in 20 k range. Please note this email is to confirm that I REALIZE HOW YOU ARE A SNAKE! You have a wonderful weekend. l learn a great lesson. NEVER TRUST A WOLF! BEWARE OF THE CUSTOMER CARE WARRANTY FEE. IT’S A LIE. Car that I purchase is under the factory warranty.
Biggest mistake was purchasing a car with this company..I was sold a vehicle with a defective radio on 7/25/20. Picked up 7/28/20. Informed service manager in the service department on 8/01/20 and he assured me the radio would be ordered and was told it will be there in 2 wks. On the 15th of August I drove all the way from the East Bronx and the radio wasn't ordered then. I gave them time to get the radio. I was called by both service manager informing me the radio has arrived and is ready to put in. Upon arrival all was okay. I was informed the radio was not there. After waiting 2hrs I still have not received my radio.
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For the last 12 months I've been coming to Hyundai plaza to have my 2006 Hyundai Sonata serviced and cared for there. The last time I bought my car there was for a vehicle angular sensor replacement recommended by them. As soon as I got my car back 15 minutes into driving home the ESC electronic stability control sensor came on and stayed on until the car is shut off. When I start it back up again it will come on if I drive a certain speed.
However I paid 498.67 to have the part original Hyundai part installed and an alignment for nothing. This the 2nd time they've done that. In 2019 I bought the car in for repairs and for a check engine light. The moment I got the car back, 10 minutes into the drive I was calling the service department complaining. They don't do quality work and it seems that the manager there Hugo doesn't really care about the satisfaction of the work being done. He is the one who released the car to me on 2 occasions and both time I ended up right back there for another problem that they could have advised before letting the car go. This happens way too much.
Purchased a Pre-certified vehicle- 2017 Honda Accord on 11/14/2019. While with Finance manager-- Kevin **- he explained the amount of monthly payments- also, explained that we would have a warranty coverage of 7 years or 100,000 miles. I signed the contract and took possession of car. When I looked at the contract - 1. It did not show the initial price of the car - was $23,945. 2. I gave a deposit of $2,000, which does show. 3. Charge of a $2600 for A CCC Service Contract, not discussed. 4. Also, the usual state of NY fees of $317.00 5. taxes for $2557.33. The total financed was $29,614.33. I spoke to Kevin ** on Dec 9th, 2019, and asked him about the original price of $23,945, that I did not see on the contract, he said "that they added an $1195 for prepping that does not show on contract.
I feel he did not discuss the numbers or the service contract- no paperwork for the service contract- as to what is covered. I would like for them to go over the contract - discount the prep amount- they took the car off the floor when we went to finalize the contract, as we were in the office with Kevin **. We want paperwork on what is covered for a CCC service contract for $2600. That was not mentioned in the office. We were not told of the of the $1195.00 for prepping the vehicle. AS you can see- nowhere on the Honda COntract does it show the amount of $1195. I was explained that amount after I called and questioned with Mr. ** "why did the car go from $23945.00 to $28,697.00." So no we did not agree to that amount.
Also, the salesmen Mr. ** said that the car would be paid in total if we "purchase another vehicle" which we did. Mr ** never explained that there would be a fee for returning the lease. I went to see Mr. **, and he told me "if I understood from Mr. ** "that the car would be paid off" then Plaza Honda would pay the lease end amount. He told me to wait for Mr. ** to come back from Vacation and discuss with him. I did speak to Mr. ** and I'm still waiting for an answer. They overcharged us $1195.00, which they should take off the loan and also pay for the lease end.
Went to see a Used Honda CRV they said they had. I was in the car on the way there and they actually called. I asked, "Do you have the car?" .They informed me yes and it was waiting in front for me. I was also informed I could park in the lot. When I got there a guy told me not to park in the lot. All the sales people tell customers that. One Strike,
After I found parking I went inside to look for the Sales rep that had called me. No one person was there by that name. They asked me what I was here for. I told them I was here to look at the used Honda CRV, we sat at their desk so they could look up the car. They found it then went outside to find it. After about 20 minutes they came back and said the car was not here and they could not find it. I told them that they had call me while I was driving to your dealership and assured me the car was there. I have been to Plaza for service about 20 years ago. They were ok then. Now forget it. They are not a place to do business. Go somewhere else. Trust me. Also when you call their sales department there is a party always going on in the background with people singing yelling. Really unprofessional. Yes I did complain about that. They just do not care. If I could give them a 0 review I would.
Long story short. Brought my 2 year old Elantra in for stalling issues. They told me my engine was blown. There was no way I believed this. They held my car for a month fighting back and forth. I was dealing with Tabitha and I am not even going into that. Finally took my car out. Brought it to my mechanic. He looked it over. There is nothing wrong with the car. I did a oil change and was on my way. They asked me to pay $8,000 for a new engine, why would someone try to commit such fraud. I have 2 months more on my lease and can not wait. Nobody has helped me and have been nothing but rude. I think about it and it makes me sick.
Response to the owners inaccurate & extremely disrespectful reply on google review left 8/3/19. I arrived @ 6:30am for my 7:20a appt.. As discussed via phone w/ your rep (when the appt was made) I wished to drop my car off at 7a, WHEN THE CENTER IS SCHEDULED TO OPEN, so that I can leave to make an appt w/ time constraints. And because this service center opened late, I was out of compliance.
I watched manager Michael arrive to work at 6:52a. He didn’t return until 7:10a. (w/ a brown bag containing food. That triggered a thought for me to count the change in my exposed ash tray to see if I could grab a snack since I was not able to make my appt. At 7:04a I spoke to a staff member, exiting the Acura service center. I asked him if he knew why Honda service center wasn’t open. He stated “I’m sure they will opening shortly. It’s after 7a, they actually should be open already.”
BE ADVISED ALL OF YOUR CAMERA FOOTAGE/RECORDED CALLS WILL BACK UP THIS ENTIRE SEQUENCE OF EVENTS. At 7:13a I pulled into the the service center and was greeting by a very nice gentleman in a royal blue polo style shirt. While speaking to Honda staff and engaging in my phone call with my Lieutenant, who I’ve asked to write a statement of his account of what was heard over the phone from 7:02am - 7:25am, the duration of time we were on the phone.
I asked the gentleman (in an admittedly annoyed demeanor) why the service center opened late. His reply, a shoulder shrug. I resumed my phone call in disbelief, that there wasn’t at least an apology to follow. I then asked how long did he think it would take for the oil change to be completed. I informed him I had to be to work be to work by 10am and if he thought it would go past that time I would have to reschedule. He replied 30-45 minutes. I agreed to stay. He then attempted to charge me $60 for a free oil change. Still annoyed, I informed him I’ve purchased my last THREE cars at this location, and I know the first oil change is free, he replied, “oh yes, you are right.” I was then escorted inside to the office.
While waiting, I met 5 VERY disgruntled and annoyed customers with very similar experiences at Honda this morning and in the past. HOW IRONIC! One of the customers informed the group that she’s had a few terrible experiences with this center. So severe she’s contacted Honda Corporate and complained. Another gentle stated he exchange a few angry words with a staff member as he arrived and was charged $60 for a 1st time oil change. (Later rectified after the entire group confirmed it’s free.) After exchanging contact info & confirming Honda corporate contact info, we all agreed to contact them during regular business hours to express our grievances.
When when car was pulled out of the garage. I noticed my radio station was changed, my center console was slightly opened, and there was change missing from my Ash tray. I 1st informed the man that greeted me at arrival. He took me to Michael’s office. That is when Michael, with a very arrogant demeanor pulled singles out of his pocket and attempted to give me $2 out of his pocket. When I told him I didn’t want his money, he asked “well what do you want?” His tone was more displeasing than the actual disgusting response.
So owner, run your cameras back. Check this all out for yourself. Going solely on your staff’s word, and not taking time to contact the customer of their account, is irresponsible of a owner. But I don’t expect much from this center. If I came across rude to your staff, it was extremely deserved. And let’s address the service center opening 10 minutes late. Is that ok? Or the responses of your staff as well as yourself? This is deemed acceptable?
Called up and made an appointment on a certified Toyota Highlander 2016. When I came in there was no haggling with the price. I dealt with a manager named Luis. Car was clean and had a good Carfax. Happy with the purchase.
Buyers/lessees beware of Plaza Honda and the bait and switch tactics that they employ in order to try and scam the unsuspecting consumer! I got a call from Plaza Honda after looking for info on the Honda CRV, I was very clear with the sales rep over the phone that I do not want to waste time on bait and switch tactics, and gave the information on the deal I was looking for.
The rep said that he would give me a better deal than I was asking for. So I made an appointment to come in and meet with Troy - one of the dealership's managers. When I came in, the desk agent sat me down with a random salesman who told me that they would never give me the deal that they promised me over the phone, and that they just give BS information over the phone to get the customer in the door. I then called back the individual that gave me the information over the phone who said that I should come back and find Troy. I spoke with Troy who said that they would never give that kind of pricing, and "he will find out who told me that I would get that deal".
We brought my Hyundai in for service to address a rattle sound from the right rear of the car tire. They determined it was the muffler and tailpipe and that they needed to order the parts. My wife asked Tabitha ** for a courtesy car while the car was being worked on. Tabitha told her that all the cars was out and they had none to offer. She then asked for our car back until the parts came in, Tabitha told her that the car was taken apart already and not drivable. We dropped off the car on Tuesday, September 11th and the parts came in today the 13th.
Tabitha told my wife that the car will not be ready until after 4pm today, my wife and I both asked her if we can get it back sooner because we need it to pick up our kids. Tabitha told her ok, but never tried to escalated it at all. When you call, she or her manager is always away from their desk, they never return your calls or when you go in person, you get the attitude like you are annoying them. I live close to the dealership but would rather drive to NJ to have my car serviced because you get treated with respect!
Plaza Auto Mall Company Information
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- Plaza Auto Mall
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