Plaza Auto Mall

This has been a terrible year for a lot of consumers so you would think they will have some type of compassion. I know that people are just looking to sustain and stay above water. I feel totally violated and something needs to be done about this practice of business. The finance manager TWO. Kevin ** and Kevin **. The salesman WHO IS THE ultimate WOLF in sheep clothing is STEVEN ** is a Master of manipulator. I went in on 7 -9-2021 a week after the deal because I was told by both MR ** & ** they would cancel the Warranty. ONLY upon arrival that there is NO DEAL without the FORCED WARRANTY. MIND YOU I ALREADY HAVE POSSESSION on said vehicle.

MY emails and phone calls went unanswered. Email Sent after leaving dealership today. To say I'm a disappointed customer is an understatement-although my situation was not ideal, I never thought I would have been tricked or forced into getting customer care service for a warranty I did not need. To compensate for YOUR MISHANDLING OF THIS DEAL!

Mr. Steven You are a LIAR AND A MASTER manipulator. You never advise me of any mandatory service fees. I honestly got misguided. Furthermore, you and I both know that when we look online the care stated it for sale for 16,592. Which you advise I needed to stay 15-17 price range. Thus, me looking online plaza website, at no time did you say the car selected was in 20 k range. Please note this email is to confirm that I REALIZE HOW YOU ARE A SNAKE! You have a wonderful weekend. l learn a great lesson. NEVER TRUST A WOLF! BEWARE OF THE CUSTOMER CARE WARRANTY FEE. IT’S A LIE. Car that I purchase is under the factory warranty.

However I paid 498.67 to have the part original Hyundai part installed and an alignment for nothing. This the 2nd time they've done that. In 2019 I bought the car in for repairs and for a check engine light. The moment I got the car back, 10 minutes into the drive I was calling the service department complaining. They don't do quality work and it seems that the manager there Hugo doesn't really care about the satisfaction of the work being done. He is the one who released the car to me on 2 occasions and both time I ended up right back there for another problem that they could have advised before letting the car go. This happens way too much.

I feel he did not discuss the numbers or the service contract- no paperwork for the service contract- as to what is covered. I would like for them to go over the contract - discount the prep amount- they took the car off the floor when we went to finalize the contract, as we were in the office with Kevin **. We want paperwork on what is covered for a CCC service contract for $2600. That was not mentioned in the office. We were not told of the of the $1195.00 for prepping the vehicle. AS you can see- nowhere on the Honda COntract does it show the amount of $1195. I was explained that amount after I called and questioned with Mr. ** "why did the car go from $23945.00 to $28,697.00." So no we did not agree to that amount.

Also, the salesmen Mr. ** said that the car would be paid in total if we "purchase another vehicle" which we did. Mr ** never explained that there would be a fee for returning the lease. I went to see Mr. **, and he told me "if I understood from Mr. ** "that the car would be paid off" then Plaza Honda would pay the lease end amount. He told me to wait for Mr. ** to come back from Vacation and discuss with him. I did speak to Mr. ** and I'm still waiting for an answer. They overcharged us $1195.00, which they should take off the loan and also pay for the lease end.

After I found parking I went inside to look for the Sales rep that had called me. No one person was there by that name. They asked me what I was here for. I told them I was here to look at the used Honda CRV, we sat at their desk so they could look up the car. They found it then went outside to find it. After about 20 minutes they came back and said the car was not here and they could not find it. I told them that they had call me while I was driving to your dealership and assured me the car was there. I have been to Plaza for service about 20 years ago. They were ok then. Now forget it. They are not a place to do business. Go somewhere else. Trust me. Also when you call their sales department there is a party always going on in the background with people singing yelling. Really unprofessional. Yes I did complain about that. They just do not care. If I could give them a 0 review I would.

I watched manager Michael arrive to work at 6:52a. He didn’t return until 7:10a. (w/ a brown bag containing food. That triggered a thought for me to count the change in my exposed ash tray to see if I could grab a snack since I was not able to make my appt. At 7:04a I spoke to a staff member, exiting the Acura service center. I asked him if he knew why Honda service center wasn’t open. He stated “I’m sure they will opening shortly. It’s after 7a, they actually should be open already.”

BE ADVISED ALL OF YOUR CAMERA FOOTAGE/RECORDED CALLS WILL BACK UP THIS ENTIRE SEQUENCE OF EVENTS. At 7:13a I pulled into the the service center and was greeting by a very nice gentleman in a royal blue polo style shirt. While speaking to Honda staff and engaging in my phone call with my Lieutenant, who I’ve asked to write a statement of his account of what was heard over the phone from 7:02am - 7:25am, the duration of time we were on the phone.

I asked the gentleman (in an admittedly annoyed demeanor) why the service center opened late. His reply, a shoulder shrug. I resumed my phone call in disbelief, that there wasn’t at least an apology to follow. I then asked how long did he think it would take for the oil change to be completed. I informed him I had to be to work be to work by 10am and if he thought it would go past that time I would have to reschedule. He replied 30-45 minutes. I agreed to stay. He then attempted to charge me $60 for a free oil change. Still annoyed, I informed him I’ve purchased my last THREE cars at this location, and I know the first oil change is free, he replied, “oh yes, you are right.” I was then escorted inside to the office.

While waiting, I met 5 VERY disgruntled and annoyed customers with very similar experiences at Honda this morning and in the past. HOW IRONIC! One of the customers informed the group that she’s had a few terrible experiences with this center. So severe she’s contacted Honda Corporate and complained. Another gentle stated he exchange a few angry words with a staff member as he arrived and was charged $60 for a 1st time oil change. (Later rectified after the entire group confirmed it’s free.) After exchanging contact info & confirming Honda corporate contact info, we all agreed to contact them during regular business hours to express our grievances.

When when car was pulled out of the garage. I noticed my radio station was changed, my center console was slightly opened, and there was change missing from my Ash tray. I 1st informed the man that greeted me at arrival. He took me to Michael’s office. That is when Michael, with a very arrogant demeanor pulled singles out of his pocket and attempted to give me $2 out of his pocket. When I told him I didn’t want his money, he asked “well what do you want?” His tone was more displeasing than the actual disgusting response.

So owner, run your cameras back. Check this all out for yourself. Going solely on your staff’s word, and not taking time to contact the customer of their account, is irresponsible of a owner. But I don’t expect much from this center. If I came across rude to your staff, it was extremely deserved. And let’s address the service center opening 10 minutes late. Is that ok? Or the responses of your staff as well as yourself? This is deemed acceptable?

The rep said that he would give me a better deal than I was asking for. So I made an appointment to come in and meet with Troy - one of the dealership's managers. When I came in, the desk agent sat me down with a random salesman who told me that they would never give me the deal that they promised me over the phone, and that they just give BS information over the phone to get the customer in the door. I then called back the individual that gave me the information over the phone who said that I should come back and find Troy. I spoke with Troy who said that they would never give that kind of pricing, and "he will find out who told me that I would get that deal".