Plaza Auto Mall Reviews

On 8/5/26 heat wave weather I asked for a loaner car. That was unable to be done. First time financing a car with so many issues. So after checking things there is quite a few things that need fixing. If you live a distance this place is not helpful in any way. So let's review this place. No communication. Untrustworthy. Liars. Cars they sale are full of repairs.

I was aghast. I told him how egregious the situation was, he agreed. I said, "would you want your mother or grandma to drive 120 miles through NJ, Manhattan and half of Brooklyn with a concussion to be so misled?". He concurred not. I asked for the sales manager, and this person, Santiago, approached me and very unapologetically restated the situation, suggesting I come back another time. I commented he had not remotely apologized, and he stared at the ceiling while muttering an apology. I said, " look me in the eye when apologizing". I mean, come on! Human decency! Amin escorted me back to my rental car.

It occurred to me how much I wanted that car, I had even researched where I could drop the rental, how far away a bank branch was so I could get a cashier's check to buy outright, and I had even already ordered a model-specific back seat cover for my dog. I was ready to commit. I walked back into the dealership and asked Santiago (still nonchalant, but borderline hostile given I had insisted on a proper apology) for the name of the GM. I got that and left.

Two or three days later, a female salesperson called me, inviting me back down without acknowledging the situation, which I detailed for her. She said that was why she called me, rather than a male salesperson, because as a female, she would never treat me that way. Ok. I said the only way I would consider coming back is if the GM called me himself to apologize. I heard from her two more times, never heard from him. I guess I have to return the backseat dog cover. Avoid. Arrogant. Irresponsible. Too much ego to lower themselves to apologize - and that's with a motivated buyer. Can you imagine how they treat people once they have your money?

My husband drove from Virginia to get a Honda CERTIFIED PRE-OWNED vehicle from them. It is 10k miles and less than 3 years old. When he got there, something minor was wrong, so they said they’d fix it. It took 2 hours. They then said they had to detail it. Uhm, excuse me? You knew we were coming to get this vehicle a week ago and decided to wait and detail it when he got there? He got there at 9 am and did not leave until 5-6 PM.

They had multiple issues with their DMV, (which happened before he got there, too- they kept telling us the wrong sales tax rate- even though I showed them the Virginia website and code that states it), and it took many calls for them to finally see I was right and actually charge us the correct sales tax. Anyways, by the time it was ready, it was raining, and almost dark. He wanted to get home as it’s a 5-hour drive, so he signed the papers. He had looked at it earlier in the day but it was raining so he couldn’t see everything clearly. It looked nice until we got it home and took a better look with our local body shop and Honda dealer.

When we got it home, we found SEVERAL ISSUES, including MOLD IN THE BACK CARGO AREA! There was a screwdriver underneath the carpet. We would’ve never found these things had our local body shop not shown us as they were hidden, but anyone with knowledge on how to repair body work can see these things so I’m confident they knew. Shoddy body work, rust spots all in the paint due to not covering the vehicle when sanding/grinding, and we were informed by our local body shop this looks like it was in a larger collision than we were informed. Our local Honda dealer even said if a whole quarter panel was replaced, the damage was way more than we were told.

And you can tell it was replaced because it looks awful when comparing it to the other side. Along with this, one window rolls down slower than the rest, the gas tank was put back on wrong when the work was done on the vehicle leading it to rub and rust the frame, there’s an internal light that is broken, and more. I’ve contacted them a week straight and have gotten the runaround, "We’ll call you back." So freaking shady. The manager is “always in a meeting” when we call conveniently. Theyve taken my number several times as if they don’t already have it. They will need to pay for the repairs or take this back and reimburse us for every penny we have spent on this absolutely ridiculous, grueling process. Legal action will happen if we do not have an answer from you all ASAP. YOU are messing with someone who will take every legal action necessary, so I recommend you do what needs to be done and call us back with a solution immediately.

After this process I went outside to get pictures of the car and the vin number. Manny approached me and ask me why I am taking pictures of the. I told him that I want to make sure that I am getting the correct car upon delivery. Suddenly, he told me that this is not the car I will get. I was confused. He said that that I am getting a car with less features. I was in shock and disbelief. I ask him why he is doing that to me. Why he tricked me with the soft/hard credit query and the model of the car. No specific answer. He kept proving false information and blamed the sales person. I request to get my file and they refused. Then someone came to my help and gave me my file and I left the place. They provide false information and use inappropriate tactics.

The facility itself was not clean, and the overall experience felt chaotic and dismissive. No one checked on us, no one cared about how long we waited, and certainly no one respected us as customers. If you’re considering buying a car here don’t. Go to a different Honda dealership where professionalism, customer care, and basic competence are still valued. This location is a complete embarrassment to the brand.

I speak to Manual **, the sales manager also known as Manny the snake. I said, "What can you do for the car" and he says, "You drove all this way so you want the car and that’s the price." I said they told me over the phone the price was negotiable. Then there is 1295.00 LoJack fee that was never discussed. So I decide to buy the car because mileage was low. Call and telll them picking up car Tuesday. I take a 2 hour bus ride and get a call from 3 different salespeople while I’m on bus to get the car. The salesman says "You coming down to get car." I told him on my way and would be down in few hours. Manny ** calls me and says there’s an open recall on car and won’t be ready. Told him on my way down to figure it out. Get a call from service manager and would love to give share his info but I don’t have it. He says there is open recall on the car and can’t sell it at this time and parts are on back order. I’m already annoyed about LoJack fee.

I call Hyundai USA to ask about open recall. Guess what - there are zero open recalls or recalls on vehicle at all. Two days later I get a call from Dallas ** to follow up on car. I told her the whole story and she calls her manager Robert ** and he goes out of his way and takes photos of car and calls me back saying the car is available and when can you pick up. Told him thank you and will be pick up the next day. I get a call again from service manager again and says there’s same story, open recall can’t get car.

I’m like I’m tired of these games. The following day, get a call from Manual ** sales manager. Says "If you want car, it’s ready now." I told him I do not want LoJack and was advised by legal. So no LoJack but after paperwork all done I see Manny doesn’t include my coupon for test drive. He also promised me touch-up paint that he won’t take my phone calls now. It just goes to voicemail when I call and ask for Manny. Ask yourself do you want to deal with this business that for even $20.00 they will screw you. Still have no idea how this is a cpo car besides the mileage. The car was far from clean, but after all this, I understand how it became a cpo. I want to say thank you to Dallas ** and Robert ** again, if it wasn’t for them, I would have not purchased car. The used car salesman bait and switch, misinformation is all in this dealership.

Absolute CROOKS! I wish I could leave ZERO stars. The prices online do not match what they tell you in person. This is a completely unethical business that does not deserve business. I have no idea how they are still running. They speak and do things so quickly to scam customers until it's too late. If you are thinking about going here please DON'T or DO YOUR RESEARCH before you go, run numbers, call other dealerships, go through a broker because if you don't they'll take you for all you got and do it with a smile knowing they're swindling you.

Thought I'd seen everything... But this one is new to me.

After a few months of complaining about why if I purchased the vehicle recently in two weeks I have to change the brakes and rotors when that was something they needed to change before the vehicle was sold. One managers response was that he doesn’t know how I drive, that I may have a heavy foot. To which I told him that in a couple of weeks no one is going to waste brakes and rotors that quick. It took another manager from the sales department to go speak to the owner about the situation and when he stepped in they replaced the parts.

About the banging noise on the right front side, they changed the control arms twice, the rack and pinion, strut and strut tower and still the noise was still there. And to top it off, when they changed the rack and pinion whoever changed it didn’t secure the steering wheel while changing it so once the car was being driven the steering wheel clock started to break. When I complained about it, they tried to act like it broke 'cause of my fault and I explained to them what they did. So the manager told me that if the part was cheap they’ll change it, but if it wasn’t I would have to come out of pocket. I told them I wasn’t going to pay for something they did and demanded to speak to the owner or someone above the manager. Someone else stepped in and had it fixed.

After that the noise was still there. I got fed up and went over there again and demanded to speak to someone other than those managers they had there. A new manager stepped up and said he would have it looked at and have it fixed. This took them almost two months with the vehicle because they kept saying they looked at it and couldn’t find a problem with it and that someone from Toyota was going to come and check it out. Since the beginning of me telling them about the noise I told them that it could be the sway bar bushings but they said it wasn’t because they checked it and it was ok. Guess what, turns out it was the sway bar bushings but they say they’re certified mechanics and know things.

On top of that, while my vehicle was there they scratched it and when I went to pick it up I noticed it before I left and showed it to the manager. He said he will have it fixed and when I called to take it in he said bring it in. Two days later he calls me telling me that he has a video the scratches were there when I brought it in. When he shows me the video you can clearly see what he was talking about was the reflection of the yellow line on the floor but he wants to convince me it’s the scratches. He even brings the owner of the body shop to confirm it to which he starts looking at the vehicle all around saying, “oh this vehicle was painted”. To which I told him whatever is on the car was done here before I purchased it because this vehicle has only been coming here since I purchased it. No one else has touched it.

All this ordeal to get the vehicle fixed took them one year and two months with the back and forth. And they never fixed the scratches on my vehicle. The manager gave me a number to call and complain that when I called they told me they have nothing to do with that. That the dealer is responsible. They only deal with loans. So basically he just gave me a number to get rid of me. I would never recommend any one to buy a vehicle much less deal with the service department at this place. Their own sales representatives admit that the service department has bad services and that everyone complains about them.

Since then, a month later, I've received no communications from them. I've called them 8 times in the past month about the status of this part, and each time the person on the phone says they can't help me but that someone else can, and that other person would give me a call back the same day or the next day. But I've never received a call back. They have repeatedly made broken promises and lost all trust. It really feels like they just don't care after making the sale, and hope for me to give up so they don't have to honor their warranty.

Original Review: Dec. 8, 2023

I had my car get the 30K service which included tire rotation and wheel balancing, etc. When I got my car back (via delivery service) as soon as I turned it on I noticed the "Low Tire Pressure" warning on the dash. How could they service my car and deal with the tires and not notice or fix that warning light? Really? You return my car to me with a warning light on the dashboard?

I immediately called to speak to my service agent, Kelly **. I was told she was busy and would call me back later that day. She didn't. I called the next morning and spoke to an operator who again told me Kelly ** wasn't available but that she would give her the message and have her call me. She never called. The next day I received a call from the follow-up people asking me if I was satisfied with my service. I told them I wasn't, explained the whole situation and was told that a manager would follow up with me to correct this issue. I never received ANY call back. Clearly they just want to take your money and pretend that they care about customer satisfaction but have zero interest in actually making you satisfied.

Instead, Plaza Honda resorted to a despicable manipulation. They promised to rectify the issue the following day, appealing to my desire to avoid the hassle of returning the car. Reluctantly, I trusted their word, only to discover later that it was a hollow promise woven with deception. What followed was an endless cycle of frustration and false reassurances. I made countless calls to Plaza Honda, desperately seeking updates on the promised tire warranty fix. Each time, they greeted me with empty words, assuring me that the problem was being addressed. However, as the weeks turned into months, their lies became increasingly transparent.

Fed up with their deceit, I finally escalated my complaint to corporate Honda, hoping for a glimmer of integrity. To my dismay, Plaza Honda shamelessly shifted gears, fabricating stories to save face with the higher-ups. They assured corporate Honda that the tire warranty would be promptly resolved, but it was just another ploy to deceive.

It has now been more than 12 long weeks since I first raised the issue, and the tire warranty remains a stain on my bill, untouched and unresolved. Plaza Honda's actions reflect a complete disregard for their customers' trust and a calculated effort to squeeze every last penny from unsuspecting buyers. Plaza Honda has earned its reputation as the biggest thief in the industry. Their dishonest practices and failure to honor commitments are nothing short of disgraceful. I implore anyone considering doing business with them to steer clear. Spare yourself the anguish and disappointment that I have endured by seeking out a dealership that prioritizes honesty, transparency, and genuine customer satisfaction.

In conclusion, Plaza Honda's shameless den of deception and thievery has left an indelible mark on my experience. I will not rest until justice is served and potential customers are aware of the risks associated with dealing with this unscrupulous dealership. Let my warning be a beacon to others, urging them to seek out reputable establishments that value their customers and conduct business with integrity.

This has been a terrible year for a lot of consumers so you would think they will have some type of compassion. I know that people are just looking to sustain and stay above water. I feel totally violated and something needs to be done about this practice of business. The finance manager TWO. Kevin ** and Kevin **. The salesman WHO IS THE ultimate WOLF in sheep clothing is STEVEN ** is a Master of manipulator. I went in on 7 -9-2021 a week after the deal because I was told by both MR ** & ** they would cancel the Warranty. ONLY upon arrival that there is NO DEAL without the FORCED WARRANTY. MIND YOU I ALREADY HAVE POSSESSION on said vehicle.

MY emails and phone calls went unanswered. Email Sent after leaving dealership today. To say I'm a disappointed customer is an understatement-although my situation was not ideal, I never thought I would have been tricked or forced into getting customer care service for a warranty I did not need. To compensate for YOUR MISHANDLING OF THIS DEAL!

Mr. Steven You are a LIAR AND A MASTER manipulator. You never advise me of any mandatory service fees. I honestly got misguided. Furthermore, you and I both know that when we look online the care stated it for sale for 16,592. Which you advise I needed to stay 15-17 price range. Thus, me looking online plaza website, at no time did you say the car selected was in 20 k range. Please note this email is to confirm that I REALIZE HOW YOU ARE A SNAKE! You have a wonderful weekend. l learn a great lesson. NEVER TRUST A WOLF! BEWARE OF THE CUSTOMER CARE WARRANTY FEE. IT’S A LIE. Car that I purchase is under the factory warranty.

However I paid 498.67 to have the part original Hyundai part installed and an alignment for nothing. This the 2nd time they've done that. In 2019 I bought the car in for repairs and for a check engine light. The moment I got the car back, 10 minutes into the drive I was calling the service department complaining. They don't do quality work and it seems that the manager there Hugo doesn't really care about the satisfaction of the work being done. He is the one who released the car to me on 2 occasions and both time I ended up right back there for another problem that they could have advised before letting the car go. This happens way too much.

I feel he did not discuss the numbers or the service contract- no paperwork for the service contract- as to what is covered. I would like for them to go over the contract - discount the prep amount- they took the car off the floor when we went to finalize the contract, as we were in the office with Kevin **. We want paperwork on what is covered for a CCC service contract for $2600. That was not mentioned in the office. We were not told of the of the $1195.00 for prepping the vehicle. AS you can see- nowhere on the Honda COntract does it show the amount of $1195. I was explained that amount after I called and questioned with Mr. ** "why did the car go from $23945.00 to $28,697.00." So no we did not agree to that amount.

Also, the salesmen Mr. ** said that the car would be paid in total if we "purchase another vehicle" which we did. Mr ** never explained that there would be a fee for returning the lease. I went to see Mr. **, and he told me "if I understood from Mr. ** "that the car would be paid off" then Plaza Honda would pay the lease end amount. He told me to wait for Mr. ** to come back from Vacation and discuss with him. I did speak to Mr. ** and I'm still waiting for an answer. They overcharged us $1195.00, which they should take off the loan and also pay for the lease end.

After I found parking I went inside to look for the Sales rep that had called me. No one person was there by that name. They asked me what I was here for. I told them I was here to look at the used Honda CRV, we sat at their desk so they could look up the car. They found it then went outside to find it. After about 20 minutes they came back and said the car was not here and they could not find it. I told them that they had call me while I was driving to your dealership and assured me the car was there. I have been to Plaza for service about 20 years ago. They were ok then. Now forget it. They are not a place to do business. Go somewhere else. Trust me. Also when you call their sales department there is a party always going on in the background with people singing yelling. Really unprofessional. Yes I did complain about that. They just do not care. If I could give them a 0 review I would.

I watched manager Michael arrive to work at 6:52a. He didn’t return until 7:10a. (w/ a brown bag containing food. That triggered a thought for me to count the change in my exposed ash tray to see if I could grab a snack since I was not able to make my appt. At 7:04a I spoke to a staff member, exiting the Acura service center. I asked him if he knew why Honda service center wasn’t open. He stated “I’m sure they will opening shortly. It’s after 7a, they actually should be open already.”

BE ADVISED ALL OF YOUR CAMERA FOOTAGE/RECORDED CALLS WILL BACK UP THIS ENTIRE SEQUENCE OF EVENTS. At 7:13a I pulled into the the service center and was greeting by a very nice gentleman in a royal blue polo style shirt. While speaking to Honda staff and engaging in my phone call with my Lieutenant, who I’ve asked to write a statement of his account of what was heard over the phone from 7:02am - 7:25am, the duration of time we were on the phone.

I asked the gentleman (in an admittedly annoyed demeanor) why the service center opened late. His reply, a shoulder shrug. I resumed my phone call in disbelief, that there wasn’t at least an apology to follow. I then asked how long did he think it would take for the oil change to be completed. I informed him I had to be to work be to work by 10am and if he thought it would go past that time I would have to reschedule. He replied 30-45 minutes. I agreed to stay. He then attempted to charge me $60 for a free oil change. Still annoyed, I informed him I’ve purchased my last THREE cars at this location, and I know the first oil change is free, he replied, “oh yes, you are right.” I was then escorted inside to the office.

While waiting, I met 5 VERY disgruntled and annoyed customers with very similar experiences at Honda this morning and in the past. HOW IRONIC! One of the customers informed the group that she’s had a few terrible experiences with this center. So severe she’s contacted Honda Corporate and complained. Another gentle stated he exchange a few angry words with a staff member as he arrived and was charged $60 for a 1st time oil change. (Later rectified after the entire group confirmed it’s free.) After exchanging contact info & confirming Honda corporate contact info, we all agreed to contact them during regular business hours to express our grievances.

When when car was pulled out of the garage. I noticed my radio station was changed, my center console was slightly opened, and there was change missing from my Ash tray. I 1st informed the man that greeted me at arrival. He took me to Michael’s office. That is when Michael, with a very arrogant demeanor pulled singles out of his pocket and attempted to give me $2 out of his pocket. When I told him I didn’t want his money, he asked “well what do you want?” His tone was more displeasing than the actual disgusting response.

So owner, run your cameras back. Check this all out for yourself. Going solely on your staff’s word, and not taking time to contact the customer of their account, is irresponsible of a owner. But I don’t expect much from this center. If I came across rude to your staff, it was extremely deserved. And let’s address the service center opening 10 minutes late. Is that ok? Or the responses of your staff as well as yourself? This is deemed acceptable?

The rep said that he would give me a better deal than I was asking for. So I made an appointment to come in and meet with Troy - one of the dealership's managers. When I came in, the desk agent sat me down with a random salesman who told me that they would never give me the deal that they promised me over the phone, and that they just give BS information over the phone to get the customer in the door. I then called back the individual that gave me the information over the phone who said that I should come back and find Troy. I spoke with Troy who said that they would never give that kind of pricing, and "he will find out who told me that I would get that deal".

Tabitha told my wife that the car will not be ready until after 4pm today, my wife and I both asked her if we can get it back sooner because we need it to pick up our kids. Tabitha told her ok, but never tried to escalated it at all. When you call, she or her manager is always away from their desk, they never return your calls or when you go in person, you get the attitude like you are annoying them. I live close to the dealership but would rather drive to NJ to have my car serviced because you get treated with respect!

Original Review: July 4, 2018

This is the worst place!!! Do NOT service your car here. Such terrible service. The way I was treated by Tamer ** was disgusting and despicable. His behavior is nonexcusable. He never called me to give me any updates about the service for my car. I tried calling him a few times, he never called me back. When I came to get my car (after it being there for a day and half and not even being worked on!) because I had to go out of town for the weekend, he did not apologize or even talk to me!!!

All he said was that I should wait for my car outside (which was not even serviced, although I brought it in a 2 weeks prior to this and they never fixed the problem then or this time!). I waited outside for over 50 minutes in 90 degrees weather because they could not find my car! This is not how you treat human beings. My whole day and weekend was messed up because I was not able to get out of the city on time, way too much traffic. I felt they were doing this to me deliberately because I am an Orthodox Jew.

Having my car shipped from Brooklyn New York to San Antonio has always been less expensive. For those who disagree, call a few dealerships in San Antonio and you will understand why I will never go anywhere else. I can't figure out how Gunn Honda, Gillman Honda or other dealerships get perfect reviews when they have never had the model or color I wanted. Texas car dealerships have never come close to Plaza Auto Mall's prices.

When I have walked into dealerships in San Antonio and other cities in Texas, I spent hours listening to a salesperson promise they could match what Plaza Honda gave me or do better. In the end, I always got up and left because the salesperson from that car dealership told me I would be paying a hundred dollars or more a month for the same lease and I wouldn’t get the same model or color of car Plaza Honda offered me. I have dropped most of my leases off at Gunn Honda and each time the car dealership sold the car for five to six thousand more than what was owed on the car. Each time I kick myself for not getting a loan and then selling my leased car myself. Maybe this time I will.

Made us wait for hours for an appointment which I had confirmed over phone a gazillion times, tried changing numbers on us several times AFTER we had an agreement (including charging an extra destination fee which was already included in the sales price which we had agreed on and bank fees which we had agreed dealership will be paying), tried to intimidate us into accepting the higher numbers (including yelling at us!) and double charged us for sales tax and DMV fees promising a refund of the overpaid amount. BUT what happened AFTER the contract was signed was a thousand times worse.

Almost a month and a half later Damon ** called us informing us that Kia rejected the lease contract and we need to re-sign paperwork. Kia’s problem with the lease was really that we had paid too much downpayment resulting in negative depreciation (which they could not accept). Incompetence from the dealership aside (how can they not catch the negative depreciation while preparing the paperwork!), Damon tried to increase the previously agreed (and signed!) upon sales price of the vehicle touting that was the only way to resolve this issue. Things went downhill from there pretty quickly.

The dealership resorted to outright lying (can’t print out a copy of the contract as they have moved to an all electronic system in spite of legally obligated to provide a copy and then being able to print out a copy a few days later, new lease with a higher sales price is actually a more favorable lease to me. Refunds are only processed once a week on Fridays but after an attorney general complaint were able to issue the refund on Monday and many many more), threatening to repossess the car and/or report it stolen in spite of me paying such a big down payment that Kia rejected it indicating that I need to reduce my downpayment, refusing to issue a refund of overpaid amounts and being flippant about everything to confuse us so we would agree to a less favorable contract (including barely readable one line replies, not answering questions asked on why sales price need to be higher or extra fees need to be added and so on).

I filed a complaint with Kia hoping the manufacturer will help resolve this but Kia’s helpline was practically useless - no real action and/or follow up on the issue till date and all requests to get into contact with the regional sales manager were ignored while the dealership was harassing us. Damon refused to get his General Manager into the conversation (obviously!). I had to file a complaint with the BBB and the NY Attorney General’s office to have these guys get back to their senses.

The Attorney General complaint is what I think really made the difference here. I was less than 24 hours away from filing a lawsuit for fraud (after more than a month of going back and forth!) against the dealership - that’s how far they took it (and I had all laws broken and lies spoken on record to use against them in court). Please do yourself a favor and avoid this dealership. They will do anything and everything they can to scam you and not just before buying the car but also after. And this is not a one off case.