Plaza Auto Mall Reviews

After apologizing for being rude, they appraise my car & he comes back with the info. I gracefully thank him for his time & tell him their prices doesn't work for me as I was looking to get more for trade in and lower lease rate. So he asks me to please let him speak with his manager which I agree. Salesman comes back with handshake & tells me, "I have the deal you asked for" and asked me if I can give him a deposit, which I answered, "Yes, please tell me the colors available." We pick a color & write agreement for price agreed & we both sign the form and they charge my cc for the amount on agreement which is first month & plates.

We shake hands & I go to uninstall my emergency light & sirens from my old car so I can have it in the new one ($1000 job) and agree to pick up car in 3 hours... 3 hours later, I'm back to pick up new car, my insurance already on it. I'm shocked with no words to express to find on bottom of our agreement form is written in with new handwriting & darker ink INCEPTION Fee of $2450. Being in a state of shock, I ask the manager, "What's this all about?" First he tries saying taxes but when I tell them, "We agreed & you knew from the onset that I'm putting zero down except first month & plates (which to salesman tells manager yes we did say zero down)." Manager changes & says, "We can't give you that much for your trade in." So manager & salesman walk away to discuss this bait & Switch & manager offers me my money back. They even tried taking away my agreement by saying they need it to issue refund... I was able to get it back from general manager Sasha after I threatened to get my attorney involved.

Both salespeople informed us that we can have the Civic for $125 a month with zero down and around $1400 in closing fees (tax upfront, bank, DMV fees) and NO ADDITIONAL CHARGES. We asked several times if there would be ANY kind of additional costs; we were assured that there wouldn't. My husband drove down there - it took him an hour just to get there with traffic - and was handed a document that listed charges totalling about $2200 in closing fees, NOT INCLUDING TAX as originally requested. The tax was to be rolled into the monthly payment, which would now be $136.05.

Basically, they were adding on a thousand dollars in total to the price quoted! When my husband protested, the person he was dealing with, Malik **, went to consult the manager and then came back to tell him that they cannot honor the original price. Not only did these people waste several hours of my husband's precious time, but they also cost us a great deal on another vehicle. We had an amazing offer on a different, fully loaded car from a reputable dealer whose services we previously used and were perfectly satisfied with. We rejected that offer in favor of the Civic from Plaza Auto.

Now that deal is no longer available. So if you are considering leasing/buying from Plaza Auto because of a great quote that a salesperson gave you, save yourself the time and aggravation and look elsewhere. Because you can be certain that regardless of the assurances they give you, you will not end up paying the amount you were quoted at Plaza Auto.

The final straw was when I met with a gentleman in the finance department, and he told me my monthly payment would be $678.00 per month instead of the $300.00 I originally agreed upon. I walked out of the dealership. Yesterday, I learned Plaza Auto kept running my credit dropping my score significantly. They are a bunch of bullies, as well as a bunch of crooks. When a woman comes into the dealership alone, they attempt to take advantage of her. They soon realized they could not take advantage of me; this is why they kept sending individual after individual to try to get me to give them my cash. They need to be reported to the BBB for unfair practices.

After addressing one issue of the back seat which was not being cleaned (it had a stain), I was told it just came out of the body shop and all of my issues were done. I refused to take the car until the seat was cleaned and stated I would be back on Friday. Well I got there on Friday, but the car couldn't be found. OMG, this is crazy. Well it was finally found and taken to body shop for detailing. Later, I was escorted down and I looked in the back seat again. The stain was partially still visible and it had not been properly vacuumed. I left and said, “On Saturday, I will be back for my deposit if it is not done.”

My salesperson told me that in order to get my deposit back, I would have to get a copy of the check showing it was cashed. I stood there and called my bank who told me the check was cashed on August 15, 2012. I said then Plaza is going to have to pay the fee for me to get a hard copy. I have never dealt with so many small issues such as a clean vehicle in all of my years in purchasing a car. On Saturday, I will be back to get my deposit if the vehicle is still not to my satisfaction. Buyers beware!

I called many times and got voice mail messages and finally got in contact with Keith who told me to come down. They got me approved for the car I want at a low monthly payment $195 a month. I was excited. I left upstate and called Kione to let them know I was on the way. Keith called back and was upstate that I was coming so I went 2 1/2hrs to BK on November 5, 2011.

I got there and Keith acts like he is beyond confusion not knowing what we previously discussed nothing. I get pawned off to Richard **, very nice guy. He walked me through everything and I explained to him about my current check amount and the depreciation of it after I start school for a few months. I got a ‘08 Hyundai Sonata after 11 hrs of sitting at the dealership. I was so angry due to Richard leaving and having to deal with rude Keith. I was told by Leo the Finance guy about my monthly note my welcome package and to sign the approved contracts.

A few weeks later, Plaza is calling to send more paperwork, I send it. Then Leo calls me weeks later to call Capital One Bank. I speak to Patricia who doesn’t know how I got the car due to the deal still pending. I told her I was approved and she is saying otherwise. She states she is going to do her best to help. So I send new income and other info. I don't hear from her so I call a few days later. She states the dealer will contact me.

I call Leo many times and leave messages. No return call. In December, I got ready to fly overseas and he called the eve of leaving and left a message stating I had to get to BK to sign new papers. I call back no answer. So I leave a message telling him I will be overseas and can’t come in. I asked him to contact a person that has my permission to take care of any of my paperwork with her number. I also called her and let her know that Leo would be calling and to call him as well.

She called a couple of times and never got a call back or a message. I called from England and never heard a word from Leo. I called a few more times when I got back and still no reply. On March 20, 2012, I went outside and there wasn't a car I called the police to find out the care was repo and I would have to pay $75 to get my personal belongings. I contacted Plaza no answer or replies. I called again and got through to Marcelo who sent me to Aladdin who was very rude and made it seem as though I was a liar. I spoke to Leo finally same thing. Aladdin then states I can't have the car my trade in or my down payment and that I owe them! I wait for their lawyers. Well I'm getting one too! I advise anyone to go to another dealer!

I took my car to Brooklyn Auto a Chrysler dealership for service on the check engine light. The first time, Brooklyn Auto changed some sensors. However, the check engine light came back on. The second time, Brooklyn Auto replaced some parts; still the check engine light remains on. Lastly, Brooklyn Auto called Chrysler engineers and Chrysler suggested some improvements to the transmission; however, the check engine light remains on. According to Brooklyn Auto and Chrysler, they do not know why the check engine light remains on. This is frustrating because I need to get this car inspected and I cannot inspect my car because of the check engine light. I am getting tickets because I have no state inspection on my car. The computer will not pass my car with a check engine light on.

I've been waiting for hours and hours in the office for one person or another. Karl always hid from me in a different building. The manager Mikel, tall, bald guy with a look "I am so sick of you", told me that he couldn't help me because he was a sales manager but not a financial manager. Almost every day, I talked to him asking to review the paper and correct the mistakes they've made. And every time he said: " Please find some one who will explain to you that this is not a mistake, this is 10% APR you have to pay to a bank. " Now take a calculator and check it out.

Total $20,135, but not $22,177

Together with 10% APR, I have to pay $29,935. They added half of the price. It took me 1 month to cancel this "Road assistance" as soon as I didn't need it, I had AAA for $48 a year. Joanna, the secretary said: " Don't expect you will get all the money, may be only some part of it. May be in a few weeks." But I've never got the refund and I am still paying 10% APR. It took me 2 months to cancel extended warranty but I've paid 10% APR. They added $650 rebate twice! Then they added down payment $1330. It is plus to the total amount. Once, I cried in front of two managers: "Please take this paper and check it." Nobody moved. They didn't care! That proves that they shared the money: Troy-sales person, Karl-financial Guy, Mike-manager and the boss of this nice "family".

Toyota Yaris, 2 doors. Instead, the document says that I bought 4 doors Toyota Yaris which is more expensive. You are smart enough to understand what is going on in this dealership.

They buy a small car for $10,000, my guess, nobody knows the real price, then they sell it for the price of a big expensive car. A buyer has to pay to a bank till the rest of his life. And car dealership shares this extra money. They don't even have to pay income tax because these are hidden charges that nobody knows about and nobody can find it. Of course, the extended warranty is a total fake, so is "Road membership". Total amount that has been stolen from my pocket is $5,942.75 and I am paying 10% APR to a bank.

I have spoken with DMV and my paper work has not been processed. I have spoken with a Manager (Ted) who hung up on me, as well as a customer service rep (Irene) who informed me my paper work has been lost and that I should call back at a later time. I was told to drive to Brooklyn and pick up another temporary registration until they are able to locate my paper work. I explained that I lived over an hours drive away and driving to Brooklyn is an inconvience, and I would appreciate if my registration was processed immediately.

Nasty words between Ted and I were exchanged and he hung up. Prior to the conversation ending, I explained to Ted that since purchasing the car I have had nothing but problems. I had to take the car to another dealership to have the sunroof repaired. Not to mention the car needed a new battery.

If my registration does not arrive by 8/31/08 I am not able to drive a car I am currently making car payments on as well as auto insurance. Taking over a month and half to process paper work on a car is bit long.

My mechanic inspected my car and notice that all the oil in the car had drained out due to a loose screw on side of the manifold. My manic tightened the screw and that same day I contacted Honda Chris Davidson and left a message. At the time, my mechanic appeared to have fix the problem, but it still persist. I last called Chris Davidson and left a message asking to bring my car in to be looked at. It has been months and I have not heard from Honda. I have owned this vehicle for many years and I never had any problems with the oil until I took it into the dealership to have the manifold fixed.

Now I am afraid to contact the dealership again out of fear they may try to blame me and charge unnecessary fees for a problem they caused. This dealership has taken lots of my money and left me with more problems than I went in with.

I have even requested Acura Corporate Cutomer Service get involved and their representative, Anthony D, is powerless to get Dwayne to issue another temporary or give me a vehicle. Dwayne will not confirm if and when the application has gone to PA DOT for the registration. I called PennDOT on 6/4/08 and gave them the VIN number and my name and they confirmed that there is no entry in the computer for me or my vehicle which leads me to believe they haven't even applied for the registration, a month after I picked up the car. I really have no recourse here. I would like to apply for the registration myself and not go through Plaza Automall but I am not the title holder and PennDOT will not honor a request from the lessee and not the title holder.

Today, Dwayne told Annthony from Acura Customer Service that he was not going to do anything for me and that Anthony should call back next week to see if the registration comes in, needless to say, I know it won't be there. This has been going on for the last 3 weekls and I am paying for a vehicle that I cannot legally drive. I don't understand why Acura Honda Financial, with whom I have the lease agreement with, can't give me a copy of the title, in their name, so I can have a title & tag company register the vehicle for me. I can then seek compaensation from Plaza in small claims court for the additional fees I have to pay out. At least I will have a registered vehicle.