Plaza Auto Mall Reviews

I made an appointment for 7:30am and was the 3rd person there. Met with the adviser Mark (this idiot) and he let me know that it would take an hour and half at the MAX. I was surprised how fast that was and Mark joked about how it because I came in so early. So I wait. An hour goes by. An hour and a half goes by. Maybe it's taking a bit longer than I expected and it's just like always and an oil change take 3 hours here. So another hour goes by.

Ok, its been 3 hours now so I decide it's fair for me to go ask for an update (OH and if you don't know asking these guys for an update it like asking them for a ** kidney. You see them try to avoid you when you walk up to ask for an update). But back to Mark. I walk up to his desk and he's eating a sandwich. Must be on a break and having breakfast or something right? Nope dude is just eating a sandwich and working. So I ask for an update and I swear to you this dude proceeds to search for my car in their system ONE BUTTON CLICK AT A TIME WHILE HOLDING HIS DAMN SANDWICH IN HIS HAND!!! I'm just standing there watching this fool refuse to put the damn sandwich down. If you're on break I get it, but if you suppose to be working PUT THE ** SANDWICH DOWN AND WORK!!!

Ok... having successfully accomplished the Olympian challenge of entering my car into the system whilst holding a sandwich, Mark lets me know "they are working on it right now and it'll be 30-40 minutes." I'm not happy but if they are working on it then fine I'll wait. So another 40 minutes go by and I ask for an update. "Oh they are putting the finishing touches on it. Give it like 15 minutes." Alright 15 minutes and then I am out of here... Or so I think. 15 minutes go by and I ask for my car. "Umm... so it looks like I can't find your car or its technician, would it be cool if you like left for work and came back for it?"

"WAIT WHAT??? Mark (do you need another sandwich) you told me they were working on the car an hour ago, finishing it up 15 minutes ago and now you tell me you haven't even started AND YOU CAN'T FIND MY CAR!!! Find my car right now and give it to me. I am leaving." So Mark goes in the back and comes back and tells me "So they actually are working on your car right now and if you can give it like 20 minutes they'll be done."

I've already spent four hours here, so doing something I shouldn't have done I trusted Mark (now sandwich free, a victory for me in this experience). I decide to wait, and I kid you not I see them try to sneak my car past me and get it up on the lift. Going back to Mark as calmly as possible I ask him "Look I know I'm not a sandwich, but if you could focus on me for two seconds. You just lied to me and I saw them JUST put my car up on the lift." Mark with all the brain power he can muster replies "Oh really?"

Using every ounce of strength not to smack Mark so hard so he woke up for dinner to eat another sandwich. I ask to speak to the manager. The manager has to be better right? Right? Nope. Looks like the stupidity is a requirement for employment here. And the manager, whose name I don't know but is some tiny gray haired tough guy, thinks he can solve the problem because he's assertive. Well I tell my story to the manager hoping he has enough brain cells to process the words coming out of mouth. I think he understands and says "give me 20-25 minutes and I'll have your car done".

"I don't think you understand mentally impaired dumb **. GIVE ME MY CAR!!!" "Oh you asked for your car? Ok." So I had to wait another 15 minutes until I got my car back. And the entire time this manager is talking to me like it was my fault for asking for my car back. "I could have gotten it done for you, but you wanted your car back." He gives me the excuse "well the system showed your car was being worked on so Mark was right in what he was said." NO!

Mark never once out of the 3 times I asked for an update went and checked on the car himself after it had been nearly 4 hours. At that point even the sandwich would have thought to itself "something has gone a rye" (See what I did there). The attitude and lack of intelligence at this place is astounding. PLEASE DO NOT GO HERE. The only way I think things will really change is when they take a hit in business. If you read this whole thing I thank you and I hope it informed you of my experience (and maybe made you laugh a little).

Now I'm driving it last week and it's feeling funny like it's going to shut off again so I call the dealership service center to make an appointment to have the car looked at but before I bring it in I have it looked at just to be on the safe side. The man who looked at it removed the pan and we both saw lots of oil on the pan as well as oil dripping from the pipe in the car. I took it to the dealership service center Monday January 9 and mentioned everything to them in the exact words I said above. A man name Joseph said he was going to have it looked at and get back to me about the matter. I never heard from him throughout the day and when I called they would ask for my number to give to him to return my call.

Tuesday January 10 the same exact thing "leave me your number and someone will contact you." Wednesday January 11 I call all morning to speak to Joseph and request for a loaner car to get around. When I finally speak to Joseph at 4 o'clock in the evening he tells me a specialist has to come in and drop the transmission to find the problem, I requested for a loaner car and he said when his boss finish with his meeting he will ask him about giving me a loaner. He calls me and tells me his manager said I can't get a loaner because my car is not a serious issue. I'm wondering why isn't a transmission problem a serious issue in a two year old car that they sold me!!!

Please if you take out the time to read my review if you want to be treated fair, look elsewhere. Don't waste your time just to be given the runaround and no results that will benefit you. I am a young ** female and if I didn't know any better I would say I detect some form of discrimination because why isn't my car problem serious enough to get a loaner when it's obvious a factory defect with the transmission... I'm just saying!

I told Nigel what the issue was and what was at stake - he placed me on hold for more than twenty minutes and never came back on the call. I called Sales again, and again got Nigel, and after an 8 minute hold was referred to a manager. Turns out that Kevin ** had never submitted paperwork to begin my monthly recurring payments. Had I not called the bank myself I would have missed my initial payment; which would have created credit issues. This is irresponsible. This is more than irresponsible, it's gross negligence and a violation of trust. Plaza Honda eagerly took my money and made promises they did not intend to keep (I actually went online this morning and Santander Bank assisted me to set up recurring auto payment for myself). Cars literally sell themselves. It doesn't take much skill to accomplish high sales volume. But in the Customer care department, this Honda dealership is a discredit to the claim that customers are valued.

I won't discourage consumers from purchasing a vehicle from this Brooklyn dealership. But if you're in the market for a vehicle, used or new, financed or leased, and you value your hard earned money, think twice, maybe thrice, and then some before you invest with a dealership that does not value you or your business beyond closing the deal. It's now 3:35 PM and I have yet to hear from Plaza Honda.

Third issue: during the sale, my dad had the salesperson, Rick, put in an order for a small plastic piece that was missing from the driver side view mirror. A minor cosmetic issue. The part should have been in within the week. A whole month goes by, no part because they never ordered it. Do you know that when I called Rick, his boss, Oscar ** told him to tell me that I can go to the Nissan dealership in Coney Island, pay for the part and bring the receipt to be reimbursed. WHO THE ** DO YOU THINK YOU ARE TALKING TO? I said absolutely not, and told him I would be there in person bright and early that Saturday morning and I did just that. The part was ordered on the spot and was told it would be in within the week.

I spent two weeks calling and getting the runaround about finding out if the part was in. I finally got through to the retail desk who told me that Oscar should have called me to tell me the part was in but of course that did not happen. For this to be my first time purchasing a car, it was an absolute horrible experience and they will never get business from me again. They do not understand what customer service means. And I will make it my business to tell anyone looking to purchase a vehicle, new or used to not go to Plaza Auto.

I returned to Plaza were Albert stated that the sale department would be handling any transfer to Nissan. Before I could leave the service center Albert stated that his boss said they got me an appointment at Nissan for Tuesday May 31st. I brought the car to Nissan on the 31st and returned to Plaza to have a conservation with Oscar **, who completely ignored me for 2 minutes while I stood at his desk. Mr. ** then referred me to Richard ** who stated he would get into contact with Nissan to find out what's wrong with car. In frustration I walked out, after calming down I got in touch with Oscar ** who told me that because I didn't purchase a warranty package I was not entailed to a rental car.

Mr. ** has treated me with disregard and belittling lack of respect for a paying customer. Mr. ** has gone as far as to try to double talk me to seem as if he has tried to help but has done nothing but pass me back and forth like a ping pong. On June 1st after being without a car for two days, the Nissan dealership contacted me to let me know that the car needs $3700 worth of work and the car is unsafe to drive. I no longer want to do business with Plaza Honda, there is a complete lack of professionalism. The managers are uninformed and lack respect for paying customers. Mr. ** was the only person who tried to assist me.

This unsatisfactory experience has forever scared me from doing business with Plaza. I've been told that money talks in this business. I guess my $18,313 cash purchase was not enough to get me great customer service and I will be taking my business elsewhere. Additionally Mr. ** took the tags off the car stating that he would return the tags to the DMV which would allow me to be able to cancel the insurance that I received from the brokerage firm that plaza conducts business.

As of today June 20, Mr. ** has yet to return the plates to the DMV. My insurance with countrywide is still in effect costing me a month worth of insurance for a car that I had for less than 2 weeks. Plaza Honda has shown that this company is mismanaged incompetent and lax. I respectfully request that the Toyota corporation look into this case of customer dispute. I would like my moneys refunded for my insurance and Mr. ** to be demoted for incompetence.

I called them again and told them I was still having the issue. They said that I didn't say that it was cutting off... but I had the paperwork to prove that I did. I brought the car in on 6/4/16 and explained it again. The car is cutting off... and that it was unacceptable that I had to pay the amount I paid and not have it fixed. They look at it and lo and behold they found a code... Now why wouldn't they find it before. So they said I had to pay $80 to get it fixed... Why should I have to pay $60 labor for a $14 part that should have been corrected when I paid $662.

I then came home and read the receipt from the previous visit and realized that they had just made me pay for the recall. They had never fixed it and charged me extra for it... These people are crooks and yes if you do go there you have to know your stuff or they will charge you and make you feel as though you know nothing. The recall delta with the yaw sensor... the breaks and that's what they had me fix saying it was out of warranty. Amazing.

My appointment was for 3/2/16 at 10:30 AM. I scheduled an appointment where I'd wait for the car. When the car was finally returned to me at 3:15 PM, I was informed that the "tech" found nothing wrong other than the tire pressure being low on all four tires. I was told that the light had been reset and there shouldn't be any further problem. They advised me that this service was covered under the warranty and there was no charge. Having ensured the tire pressure was correct myself on the previous day, my first reaction was to argue the "tech's" statement that the pressure was low, however having wasted four and three quarter hours already, I decided to save my breath and just leave.

Within 24 hours, the tire pressure light came back on. As I stated earlier, my daughter bought this car new. Although almost four years old, the car only had 23,666 miles on the original tires with plenty of tread remaining however due to the age of the tires, I decided to purchase four new tires. Any father reading this understands the logic. I purchased four brand new tires on 4/5/16 at Emil's All Tire Co. as well as a four wheel alignment and asked that they reset the tire pressure light for me. While installing the four new tires, they informed me that they couldn't reset the light because the batteries were dead in three of the four sensors and needed to be replaced. I told them I would schedule another appointment with Plaza Hyundai since I was previously told it was covered under the warranty. I scheduled another "waiting" appointment with Plaza for 11:00AM on 4/6/16.

When doing the initial service review with B. **, I advised her of what Emil's had told me about the batteries in the sensors and showed her the receipt for the four new tires. She annotated the information on the customer reception form. At 12:50 PM, she approached me in the waiting room and informed me that the "tech" found that I needed a tire rotation stating that the tread in the front was lower than the tread in the rear. Unable to believe what I was hearing, having purchased four brand new tires less than 24 hours earlier, I told her that her tech was a moron and that at this point, I just wanted the car back having lost all confidence and patience with Plaza Auto Mall.

Upon returning my car at 1:09 PM, I was informed that there was a $66.53 charge for labor and that the genius tech had recalibrated the sensors so there would be no more problem with the light. I showed her my original receipt from 3/2/16 showing that there was no charge and said I wanted to speak to a service manager. I was informed that all service managers were in a meeting and that she had no idea when the meeting would end. I looked off into a corner and observed a group of employees involved in a pizza party. I asked Ms. ** if that was the meeting the service managers were involved in? She refused to answer me. I paid the $66.53 and left having decided never to do business with Plaza Auto Mall again. By the way, less than 24 hours later, the light came on for the third time. I took the car back to Emil's, they replaced the batteries. Problem solved. If you deal with Plaza Auto Mall, you deserve whatever you get!

Speaks to some guy named Collins ** and he was very rude. He said "we told you that it was supposed to be a drop off." I said "that is not true because the young man who checked me in asked me am I waiting or dropping off? And I told him I'm waiting." Collins then told me that "you see all this paperwork, we are back up." I said "what doesn't that have to do with me waiting for 3 hours already." He said "you can take your car and go." Now I'm more upset because he has no business talking to a female that way.

The young lady saw that I was upset, and understood where I was coming from. Three young men who was mechanics saw that I was upset and wanted to know the situation. They all said Collins was completely wrong especially seeing how upset I was after waiting for 3 hours. One mechanic said "I will take your car right now and service it." Once the mechanic took my car, another rude manager by the name of Matthew ** blamed me for not knowing it was a drop off. He was telling me that someone told me and I was telling no one did. "If I have known do you really think I will be this highly upset."

He also told the mechanic not to service to my car after they already had it on the bed to be service. What kind of manager does that when their workers are trying to fix the solution. I thanked the mechanics for trying their best to make the customer happy but after those two managers I will never return to that service center. My car is 6 months old, and I got it from them. I feel disgusted how they treated a loyal customer. I do want to thank Tabatha from customer care calming me down and realizing it was not my fault. She helped me find other dealership close by in which she wants me to try out. Thank you Tabatha from the bottom of my heart!

A couple of months passed and I needed an oil change. To my surprise, Mr. Kawsar ** was no longer employed by the dealership and my free oil change never took place. I was warned by countless family members and friends to avoid this dealership like it was the plague. However, I had no choice. Plaza Auto Mall is the nearest Honda dealership closest to my home and they possessed the vehicle I was interested in. Hindsight, I regret making the purchase. Plaza Auto Mall is a recurring headache that just won't go away. Another thing, if it doesn't possess enough space to service many vehicles then why cram as many vehicles into their confined workshop resulting in scratched vehicles that were in perfect condition prior to them getting their hands on them?

So I called the service advisor and told him since manufacturer not covering it and insurance denied the claim I'm gonna take the vehicle to the local shops but he said "we have already done the work and you owe have 11 grand"... I told him "I have never asked you to get work done until I hear from Honda manufacturer or insurance and I have never signed any paperwork with you to start the work"... He said "too bad now you have to pay" and then I asked them just put old parts back and I take my vehicle somewhere else. They acted rude and said "your car not gonna work". It was working in first place when I drove it you... So please people do not do business with them. They rip off people.

I ended up purchasing later that day - but I wasn't pushed or bothered by the team there. The manager is a woman that's very knowledgeable on the cars and the process. I liked that the managers are out in the open for you to see and speak with. Stephanie and Julio became very involved in my paperwork and worked quickly and efficiently to get us out of there in a timely manner. I am very happy with Plaza Kia and I will be back.

I literally drove into the garage, was told that the service was impossible and was ready to leave within 15 mins. yet, they require someone to drive your car out of the garage. Shawn gave my keys to a worker to drive it out, and told me to wait on the front. I waited almost 30 minutes with my young child for my car. A process that literally takes 5 minutes. When I asked Shawn what the delay was for them to literally give me my car so I can go he was shocked that I was still waiting. Apparently they just parked my car in the garage despite me NOT getting serviced so I was waiting for my car all this time for no reason. I was very upset. This was 2 times that they screwed up. As a dissatisfied customer, I asked for a free carwash and they complied to try to remedy the situation. However, after my car was washed they brought me my car dripping wet.

I politely asked that someone dry it off as they were washing other "new" cars and were drying it off. I explained that “You don't wash someone's car and leave it driving wet, mirrors dripping wet that's unacceptable.” I don't know if they are African or Haitian but some black men with accents gave me attitude and refused to dry my car off. I explained that I was a dissatisfied customer due to Toyota’s previous screw ups (2 times) and was offered a free car wash. They refused to dry my car and I had to complain and wait an additional 41 minutes for someone to dry my car. Horrible service all the way around. The manager was nowhere to be found. I placed a 311 complaint and I am filing another complaint. Totally unacceptable!

Upon my return on Monday, I was told that I would have to leave to car for two days possibly and that they did not have any loaners available at all because of the national "recalls". I was informed that I need to find someone that would be willing to give me their car!!! Excuse me? I was inconvenienced because of the negligence here! Speaking with the "manager" ** was no help either as he again blamed the issues on me! Horrible, I am going to report them to NYC Consumer Affairs and reach out to the General Manager. I will never patronize this establishment again!

One month after I signed the contract the first monthly bill came. I called ** right away and questioned about the coupons free first two monthly payment. He then told me that it was not on his system and denied about printing it. Then his second lie was that I did not bring the copy, which was very obvious because I have it in my iPad. Third lie and excuse was because I did not discussed it with his manager when I signed the contract. ** is the salesperson whom I showed and print the coupon. Don't you think that he is responsible to take care of this transaction? But we all that after they got what they want you are now treated like a piece of **, especially from an old senior woman and a minority.

I also called several people from the Toyota corporate Division, Toyota Relationship Dept. Spoke several times with ** since 5/14/2015 and all I got was "Somebody will call you within 24 hours, 2 business days or before 4:00 pm." I feel like a fool waiting for their calls and even afraid to leave the house for fear of missing their calls, but nobody, nobody not even once that they call. My case no.** I've just totally ignored and all ** can say is I did not tell his manager about it and that's the end of the story, for the meantime my bill is due on the 20th of May and I will be out of the country for 3 weeks. I have a perfect credit report and I don't want this stain my record. PLEASE HELP! Thank You!!!

Had to come back again, they took it from me, no replacement again. Week of silence, one phone call from mechanic saying “we'll figure it out in couple of hours”, then nothing for another week. Finally I called someone and they told me to come down for a replacement. Great, at least something new, I couldn't stay without a car for any longer.

After an hour of wait and multiple people telling me "We'll be right with you", some nameless dude, long oily hair, probably ** origin (can be wrong) pulled me in that little shack and start his attitude right away. Apparently it’s my fault what is wrong with it, I put bad gas in it. Wow, give me a list of gas stations where I shouldn't fill out my car, because they have a bad gas. Kept telling me that he has to deal with people like me all the time, who comes there and telling him they did nothing wrong, but it was their fault. Called me a liar because of me telling him that my car never ran out of gas. HELLO I'm working in NJ Linden area, have you seen how many gas stations are there, there are so many gas stations it's ridiculous. My car never even been with less than half a tank. But according to this person I'm lying like everybody else.

After my countless: "No, I didn't ran out of gas" and "I put fine gas in the tank", his argument was "Well why it smells like gas inside?” WTF, my snow blower's little one gallon can is none of your concern. It’s Rav 4, sometimes people have gas can inside the car, because TRUNK is INSIDE the car. His last argument was: why I didn't drive it for two full tanks of super as I was told. OMG! Car dies on me; it stops working and shuts off on the highway without any warning. It's just dead. How it can be driven. I can give you a dead horse and tell you to ride it from New York to PA. What? You have a problem? Don't lie to me, you can do it.

Anyways, I'm lying according to this dude. My options were: take the car from them and hope that malfunction will go away, or pay 1k+ for them to fix it, because tests have shown it was my fault it broke. Thanks people, in three weeks, you came up with this. Until the last day, tests have shown "nothing wrong" with the car and an hour before I came, tests have finally worked. Give me three weeks, computer and your name, I’ll make you John Lennon on your driver license and that your IQ is 45. Whatever, this place is garbage, will never go there again. I’m an Army veteran and never in my life I've been called a liar before that nameless piece of... Have a nice day.

After being there about 20 min mulling around trying to get a salesperson I was going to go to the from desk and ask for help but at that point I was already annoyed. So I told the front desk, "I was hoping to get some sales help but I guess no one here is interested. Have a nice day," and walked out. The reception ladies yelled out, "Wait!" Too late. Bye.

So I get home and that car I liked was still on my mind so I call the place and speak to sales. Now they have my # on file since I bought a Hyundai here 2 yrs ago (nice experience) but they sell Honda, Toyota, Hyundai, and Kia and are all connected. I explain my poor experience and say I just want on price on this CRV I liked. I get a manager. He gives me his BS about a delivery being made. Salespeople were busy with delivery etc. He will call me back with a price. That was 3 1/2 hrs ago. Still waiting. What a lousy business model this place has. I guess Hondas really do sell themselves because this group is a poor excuses for a sales force. Go to Paragon Honda in Queens or Bay Ridge Honda. Anywhere but here!!!

JAMAL were very unprofessional about the whole situation. Instead of helping customer, he is showing it was my fault the vehicle wasn't there. Totally dishonest people ever. I asked him about seeing his supervisor but he mentioned there is no one above him except the owner (LIE AGAIN). PLEASE, PLEASE… AVOID THIS DEALERSHIP... IT'S IS SCAM. If you are interested in any vehicle call more than three time to verify the vehicle is still “available”.

The check engine and trac off came back on again next week and I made an appointment for Thursday, August the 7th. I left my car at 7 am in the morning at the dealership, at around 9:45 am I received a phone call from service advisor ** who told me that they found the cause of the problem and they needed to replace gas cap and that I could come to the dealership to pick up my car, which I did after work at around 6:15 pm.

As soon as I left the gates of the dealership I noticed a scratch on the windshield, a very thin scratch across the center of the windshield from outside. The scratch was not there before. The first time when I came to the dealership on July the 29th, the service advisor ** inspected the car, made notes of any scratches and dents. When I picked up my car on the 29th I just said thank you and left. When I brought my car to the dealership on the morning of August the 7th the scratch wasn't there either.

I immediately turned around and came back to the dealership. Unfortunately ** left for that day and shift manager also was gone. I started complaining about the scratch and Asst. Manager ** told me to leave the car in a dealership and that they would take care of it. On the next day, Friday the 8th of August, after work I came back to the dealership to pick up my car and found my car parked on a dealership lot untouched, nothing was done; the scratch was still on the windshield. Likely, ** was there and a shift manager ** (don’t know his last name) was also there. They looked at the car, inspected the scratch and told me that nobody notified them about the problem.

** told me that he would need to do some research on how to remove the scratch, maybe to consult with glass specialists and that would take him a couple of days. I said fine and left my car at the dealership. It was on Friday night. On the next day, on Saturday I didn't bother them, I didn't go to the dealership, I didn't call them. On Monday, the 11th, at noon I called the dealership and left a message for **. In a couple of hours ** (not **, for whom I left a message) called me and told me that the windshield was fixed and that I could stop by and pick up my car.

I came to the dealership after work at 5:45 pm and found that nothing was done; the scratch was still on the windshield. ** and ** were not there, both left for that day. I refused to take my car because the windshield wasn't fixed. My car is still at the dealership, it’s been 5 days, since I left my car at the dealership. Today is the 6th day. Like I said, this is a lease car and I’m paying for every day it is in my possession. I keep making unnecessary trips to the dealership, wasting my time. The scratch is still on the windshield.

After apologizing for being rude, they appraise my car & he comes back with the info. I gracefully thank him for his time & tell him their prices doesn't work for me as I was looking to get more for trade in and lower lease rate. So he asks me to please let him speak with his manager which I agree. Salesman comes back with handshake & tells me, "I have the deal you asked for" and asked me if I can give him a deposit, which I answered, "Yes, please tell me the colors available." We pick a color & write agreement for price agreed & we both sign the form and they charge my cc for the amount on agreement which is first month & plates.

We shake hands & I go to uninstall my emergency light & sirens from my old car so I can have it in the new one ($1000 job) and agree to pick up car in 3 hours... 3 hours later, I'm back to pick up new car, my insurance already on it. I'm shocked with no words to express to find on bottom of our agreement form is written in with new handwriting & darker ink INCEPTION Fee of $2450. Being in a state of shock, I ask the manager, "What's this all about?" First he tries saying taxes but when I tell them, "We agreed & you knew from the onset that I'm putting zero down except first month & plates (which to salesman tells manager yes we did say zero down)." Manager changes & says, "We can't give you that much for your trade in." So manager & salesman walk away to discuss this bait & Switch & manager offers me my money back. They even tried taking away my agreement by saying they need it to issue refund... I was able to get it back from general manager Sasha after I threatened to get my attorney involved.

Both salespeople informed us that we can have the Civic for $125 a month with zero down and around $1400 in closing fees (tax upfront, bank, DMV fees) and NO ADDITIONAL CHARGES. We asked several times if there would be ANY kind of additional costs; we were assured that there wouldn't. My husband drove down there - it took him an hour just to get there with traffic - and was handed a document that listed charges totalling about $2200 in closing fees, NOT INCLUDING TAX as originally requested. The tax was to be rolled into the monthly payment, which would now be $136.05.

Basically, they were adding on a thousand dollars in total to the price quoted! When my husband protested, the person he was dealing with, Malik **, went to consult the manager and then came back to tell him that they cannot honor the original price. Not only did these people waste several hours of my husband's precious time, but they also cost us a great deal on another vehicle. We had an amazing offer on a different, fully loaded car from a reputable dealer whose services we previously used and were perfectly satisfied with. We rejected that offer in favor of the Civic from Plaza Auto.

Now that deal is no longer available. So if you are considering leasing/buying from Plaza Auto because of a great quote that a salesperson gave you, save yourself the time and aggravation and look elsewhere. Because you can be certain that regardless of the assurances they give you, you will not end up paying the amount you were quoted at Plaza Auto.

The final straw was when I met with a gentleman in the finance department, and he told me my monthly payment would be $678.00 per month instead of the $300.00 I originally agreed upon. I walked out of the dealership. Yesterday, I learned Plaza Auto kept running my credit dropping my score significantly. They are a bunch of bullies, as well as a bunch of crooks. When a woman comes into the dealership alone, they attempt to take advantage of her. They soon realized they could not take advantage of me; this is why they kept sending individual after individual to try to get me to give them my cash. They need to be reported to the BBB for unfair practices.

After addressing one issue of the back seat which was not being cleaned (it had a stain), I was told it just came out of the body shop and all of my issues were done. I refused to take the car until the seat was cleaned and stated I would be back on Friday. Well I got there on Friday, but the car couldn't be found. OMG, this is crazy. Well it was finally found and taken to body shop for detailing. Later, I was escorted down and I looked in the back seat again. The stain was partially still visible and it had not been properly vacuumed. I left and said, “On Saturday, I will be back for my deposit if it is not done.”

My salesperson told me that in order to get my deposit back, I would have to get a copy of the check showing it was cashed. I stood there and called my bank who told me the check was cashed on August 15, 2012. I said then Plaza is going to have to pay the fee for me to get a hard copy. I have never dealt with so many small issues such as a clean vehicle in all of my years in purchasing a car. On Saturday, I will be back to get my deposit if the vehicle is still not to my satisfaction. Buyers beware!

I called many times and got voice mail messages and finally got in contact with Keith who told me to come down. They got me approved for the car I want at a low monthly payment $195 a month. I was excited. I left upstate and called Kione to let them know I was on the way. Keith called back and was upstate that I was coming so I went 2 1/2hrs to BK on November 5, 2011.

I got there and Keith acts like he is beyond confusion not knowing what we previously discussed nothing. I get pawned off to Richard **, very nice guy. He walked me through everything and I explained to him about my current check amount and the depreciation of it after I start school for a few months. I got a ‘08 Hyundai Sonata after 11 hrs of sitting at the dealership. I was so angry due to Richard leaving and having to deal with rude Keith. I was told by Leo the Finance guy about my monthly note my welcome package and to sign the approved contracts.

A few weeks later, Plaza is calling to send more paperwork, I send it. Then Leo calls me weeks later to call Capital One Bank. I speak to Patricia who doesn’t know how I got the car due to the deal still pending. I told her I was approved and she is saying otherwise. She states she is going to do her best to help. So I send new income and other info. I don't hear from her so I call a few days later. She states the dealer will contact me.

I call Leo many times and leave messages. No return call. In December, I got ready to fly overseas and he called the eve of leaving and left a message stating I had to get to BK to sign new papers. I call back no answer. So I leave a message telling him I will be overseas and can’t come in. I asked him to contact a person that has my permission to take care of any of my paperwork with her number. I also called her and let her know that Leo would be calling and to call him as well.

She called a couple of times and never got a call back or a message. I called from England and never heard a word from Leo. I called a few more times when I got back and still no reply. On March 20, 2012, I went outside and there wasn't a car I called the police to find out the care was repo and I would have to pay $75 to get my personal belongings. I contacted Plaza no answer or replies. I called again and got through to Marcelo who sent me to Aladdin who was very rude and made it seem as though I was a liar. I spoke to Leo finally same thing. Aladdin then states I can't have the car my trade in or my down payment and that I owe them! I wait for their lawyers. Well I'm getting one too! I advise anyone to go to another dealer!

I took my car to Brooklyn Auto a Chrysler dealership for service on the check engine light. The first time, Brooklyn Auto changed some sensors. However, the check engine light came back on. The second time, Brooklyn Auto replaced some parts; still the check engine light remains on. Lastly, Brooklyn Auto called Chrysler engineers and Chrysler suggested some improvements to the transmission; however, the check engine light remains on. According to Brooklyn Auto and Chrysler, they do not know why the check engine light remains on. This is frustrating because I need to get this car inspected and I cannot inspect my car because of the check engine light. I am getting tickets because I have no state inspection on my car. The computer will not pass my car with a check engine light on.

I've been waiting for hours and hours in the office for one person or another. Karl always hid from me in a different building. The manager Mikel, tall, bald guy with a look "I am so sick of you", told me that he couldn't help me because he was a sales manager but not a financial manager. Almost every day, I talked to him asking to review the paper and correct the mistakes they've made. And every time he said: " Please find some one who will explain to you that this is not a mistake, this is 10% APR you have to pay to a bank. " Now take a calculator and check it out.

Total $20,135, but not $22,177

Together with 10% APR, I have to pay $29,935. They added half of the price. It took me 1 month to cancel this "Road assistance" as soon as I didn't need it, I had AAA for $48 a year. Joanna, the secretary said: " Don't expect you will get all the money, may be only some part of it. May be in a few weeks." But I've never got the refund and I am still paying 10% APR. It took me 2 months to cancel extended warranty but I've paid 10% APR. They added $650 rebate twice! Then they added down payment $1330. It is plus to the total amount. Once, I cried in front of two managers: "Please take this paper and check it." Nobody moved. They didn't care! That proves that they shared the money: Troy-sales person, Karl-financial Guy, Mike-manager and the boss of this nice "family".

Toyota Yaris, 2 doors. Instead, the document says that I bought 4 doors Toyota Yaris which is more expensive. You are smart enough to understand what is going on in this dealership.

They buy a small car for $10,000, my guess, nobody knows the real price, then they sell it for the price of a big expensive car. A buyer has to pay to a bank till the rest of his life. And car dealership shares this extra money. They don't even have to pay income tax because these are hidden charges that nobody knows about and nobody can find it. Of course, the extended warranty is a total fake, so is "Road membership". Total amount that has been stolen from my pocket is $5,942.75 and I am paying 10% APR to a bank.

I have spoken with DMV and my paper work has not been processed. I have spoken with a Manager (Ted) who hung up on me, as well as a customer service rep (Irene) who informed me my paper work has been lost and that I should call back at a later time. I was told to drive to Brooklyn and pick up another temporary registration until they are able to locate my paper work. I explained that I lived over an hours drive away and driving to Brooklyn is an inconvience, and I would appreciate if my registration was processed immediately.

Nasty words between Ted and I were exchanged and he hung up. Prior to the conversation ending, I explained to Ted that since purchasing the car I have had nothing but problems. I had to take the car to another dealership to have the sunroof repaired. Not to mention the car needed a new battery.

If my registration does not arrive by 8/31/08 I am not able to drive a car I am currently making car payments on as well as auto insurance. Taking over a month and half to process paper work on a car is bit long.

My mechanic inspected my car and notice that all the oil in the car had drained out due to a loose screw on side of the manifold. My manic tightened the screw and that same day I contacted Honda Chris Davidson and left a message. At the time, my mechanic appeared to have fix the problem, but it still persist. I last called Chris Davidson and left a message asking to bring my car in to be looked at. It has been months and I have not heard from Honda. I have owned this vehicle for many years and I never had any problems with the oil until I took it into the dealership to have the manifold fixed.

Now I am afraid to contact the dealership again out of fear they may try to blame me and charge unnecessary fees for a problem they caused. This dealership has taken lots of my money and left me with more problems than I went in with.

I have even requested Acura Corporate Cutomer Service get involved and their representative, Anthony D, is powerless to get Dwayne to issue another temporary or give me a vehicle. Dwayne will not confirm if and when the application has gone to PA DOT for the registration. I called PennDOT on 6/4/08 and gave them the VIN number and my name and they confirmed that there is no entry in the computer for me or my vehicle which leads me to believe they haven't even applied for the registration, a month after I picked up the car. I really have no recourse here. I would like to apply for the registration myself and not go through Plaza Automall but I am not the title holder and PennDOT will not honor a request from the lessee and not the title holder.

Today, Dwayne told Annthony from Acura Customer Service that he was not going to do anything for me and that Anthony should call back next week to see if the registration comes in, needless to say, I know it won't be there. This has been going on for the last 3 weekls and I am paying for a vehicle that I cannot legally drive. I don't understand why Acura Honda Financial, with whom I have the lease agreement with, can't give me a copy of the title, in their name, so I can have a title & tag company register the vehicle for me. I can then seek compaensation from Plaza in small claims court for the additional fees I have to pay out. At least I will have a registered vehicle.