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Auto Expo
Auto Expo
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Overall Satisfaction Rating
4.18/5
  • 5 stars
    88
  • 4 stars
    46
  • 3 stars
    14
  • 2 stars
    4
  • 1 stars
    12
Based on 164 ratings
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Auto Expo

Great Neck, NY

ConsumerAffairs Accredited Brand

Estabilished in 1999, Auto Expo is the ultimate luxury pre-owned car buying experience specializing in all makes and models. Our goal is to provide excellent Customer Service.

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193 Auto Expo Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
Verified Reviewer
Original review: April 26, 2019

Alright, to keep this short. I contacted Auto Expo about a car I saw on their site. They called me and text me about purchasing a vehicle often after that, bombarded me with text messages and we spoke about pricing, down payments. I gave them all my info and I was assured that my down payment would be zero for the exact car I was looking for. (I have the messages to prove it) I finally take the time off of work and go down there after asking them not to waste my time because it would cost me money to go meet them. I get there and all of the things we spoke about were out the window. The down payment was going to be a couple thousand now. Also they tried to put me in a more expensive car that I wasn’t interested in.

Once I heard the monthly payment was going to be almost double what I had initially been told, I decided to leave. I was contacted the very next day and told that I could get the car I originally wanted, also at a monthly price more reasonable. I go back down there and I’m told that there is a program where they pay the difference between my agreed upon price and what the actual monthly cost is. Fast forward, the payment date was approaching and it took me countless text messages and calls to get them to transfer the money for the payments as part of this “program”. Unanswered text messages from the finance manager, the salesperson stayed In touch but had no way of getting the finance guy to contact me until 2 days before the payment date followed by an excuse about it being overlooked even though I’ve been contacting them about it for over 2 weeks.

Now after 3 months of payments they said we refinance and the monthly payment will go down to the agreed upon monthly price. I’ve made the 3rd months payment and now we’re back to the unanswered text messages and the salesman telling me that I should try to refinance on my own, saying that the finance guy is busy and he’s reminding me to contact him. I’ve reached out to him and now I’m stuck with this extremely high monthly payment. I basically was told anything to get the sale at the last minute. First time buying a car and now left to deal with everything on my own because I'm getting the runaround. Never again.

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3 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: April 11, 2019

Zero stars if I could... I purchased a 2004 Grand Cherokee from these dudes... The 1st 2 vehicles they sent me home in were completely broken to the point where I had to have work done just to drive them back... The one I ended up getting stuck with needed about $4000 in work right off the bat (I paid $3990) and was broken down and in the shop at least once a month for the year I had it. I tried to get my money back before I put myself in debt making it roadworthy, they wouldn't even consider it. I was just stuck with the ** they polished for me. Altogether between buying the jeep, fixing the jeep, and the tolls driving out to this chop shop 4 times to try and get in a decent one I spent just under $14 grand. These guys have no conscious. I write this just to keep someone else from getting raked over the coals the way I did...

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Rated with 1 star
Verified Reviewer
Original review: Aug. 25, 2018

This dealer posts non existent Jeeps at prices they don't even have any Jeeps for. They had 44 Jeeps for sale on several different auto sales sites as well as their own. Postings say to check availability but they do not respond when you try. Seeing as they had so many in our price range for a new driver, we knew we'd find at least a couple to choose from, and planned to go home with one. Not one of the listings existed and we were confronted by a very rude salesman who peeled out of the lot in one of the sale cars after talking with us. Drove 1 1/2 hours each way. Total waste of time and so frustrating that they are in business. Would give no star if possible.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 15, 2018

Auto Expo Great Neck - If I could give no stars I would for such poor everything that has anything to do with this dealership. The Unprofessionalism at this place is at a all time high, from the service to the sales representatives to the floor manager. I went to this dealership to purchase a Corvette, the first sales rep had no idea what he was doing and knew nothing about the cars on his inventory. I requested another sales representative and I was referred to another rep which was just as bad if not worst. However, I was interested in the car, it was listed for a decent price. I put a thousand dollar hold on the car (on Tuesday) in which I was Guaranteed it will be held until Sunday which was my purchase date.

I called the dealership with a private number to inquire about the car under a different alias to see how this dealership operates, I was told to come on down. (Be mindful when these guys' interest is with someone else purchasing they will ignore you.) The sales rep finally answered and I asked, “Are you guys going to sell my car?” He said no. I called later on with a question about the car and I was told by the front desk the car is sold. I requested a manager, He took the call and said, "Someone out of town offered more money Approximately $4000 more than the listed price so we went with him." Even though I put the 1000 dollar hold on the Vehicle, and had the audacity to say, "If you match him we will sell it to you."

Currently I am trying to retrieve my deposit money and there is no one to be found. They are refusing to refund my money. The car is still up as available for purchase. I feel great knowing Auto Expo missed out on a guaranteed sale. I found a way better. This dealership is a complete rip off. Save your money and energy. Full of money hungry scammers.

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10 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Jan. 19, 2018

I had a very great experience, while purchasing a vehicle for my mom at this dealership. After talking with David, I made an appointment to test drive and purchase a vehicle. What I love most about purchasing my car from Auto Expo is that the employees truly care about making sure that their customers leave with a smile on their faces. The sales team is very friendly and were more than willing to answer any questions that I had.

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2017

I called a few weeks ago and spoke with Steven about a 2014 BMW 335i M Sport. I gave him the stock # and described in detail the interior of the vehicle I called about so there would be no confusion (I must have the burled wood trim) and asked him to come to an agreement with me re a final price since I live in NC and can't stop in to do so. He stated he could not talk numbers over the phone and he could not run my credit in advance either, I had to come in (Bianca stated this also). I was stunned and asked him how he expected me to fly (or drive over 8 hrs) to purchase the vehicle with no clue as to what I'd actually be paying OR what interest rate I'd be offered.

He responded that's what everyone does but I shouldn't worry because he'd make sure I left happy and in the car I wanted and since he deals with 120 banks I'd be happy with my rate. So me and a friend purchase 2 tickets to NY for the SOLE purpose of me buying this car. Then yesterday when we arrived they bring around a car that... wait for it... isn't the car I came for. The interior is different (chrome/silver trim instead of burled wood) and so is the exterior trim. I point this out and assume the wrong car was brought around accidentally but no such luck. Steven takes us inside (as he calls someone on his cell and speaks in a different language) and says repeatedly he doesn't see what the problem is, it's the same car except for the trim.

I sit there in astonishment and explain it's NOT the same car BECAUSE of the trim yet he looks at me like I'm growing 3 heads in front of him. Told me in a sarcastic tone that "People come and go here all day long" (insinuating I'm irrelevant and can leave) before retrieving someone in charge who passed the buck to the people posting the cars on the sites. I could tell by Steven's attitude & demeanor he had done this with intent and had counted on me just purchasing another similar car when the one I flew in for wasn't available. The manager asked if I wanted to purchase the car and when I stated I did not he shrugged his shoulders like "Oh well, I guess we're done here" and said they'd refund the $500 deposit I'd made to hold the car on Monday (today).

People PLEASE don't deal with this establishment, as I type this there are THREE white BMW 335i M Sports cars posted on their site with the EXACT same interior photos (& some identical exterior photos). You can tell all 3 cars have the photos of ONE car b/c there's a spill on the back seat in the same spot on every one of them. These shady people just costed me over $650 (& my friend $180) and they acted like it was just another day at the office for them.

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Auto Expo response

Good Afternoon Alisha,

I speak for the entire dealership staff when I express how sorry we are to hear that you are not completely satisfied with your recent car shopping experience here ate Auto Expo. Our dealership is committed to providing an exceptional buying experience, every time, and that always begins with great customer service.

The confusion that occurred stems from the fact that we have been phasing in improvements to our website, and we have been working intently with our webmaster to ensure that glitches have all been cleared up. If you visit our site today, you will see many changes to the car details page. During the transition to the new site platform, we had cars showing up that shouldn't and cars that should were absent. These issues were systemic, and affected referral sites like eBay, Truecar, and CarGurus. To add to the confusion, we had an intern who uploaded the images incorrectly. This error was corrected within 48 hours, however. Not that you or our circumstance should be minimized in any way, but we felt obliged to share these circumstances with you candidly so that you understand more fully that we in no manner, shape or form had any intention of misleading you or any other prospective customer.

We have tried to contact you but to no avail. Auto Expo was completely unaware of the problem until you pointed it out. Everything was corrected shortly after your visit, thank you again for bringing it to our attention.

The sales team gave you the information they believed was accurate. Our previous experience has allowed to rely on the information provided on the website with the knowledge the information provided was never more than 1 business day old.We have recently instituted a requirement, due in no small part to your particular situation, to require our sales team do a virtual walk throughs for out-of-towners using Facetime or Google hangouts to show customers the EXACT VEHICLE EQUIPMENT without having to drive a long distance. We have done a few, and they have received incredibly positive feedback.

We would again like to express our deepest regret for the circumstances surrounding your "less than perfect' experience here at Auto Expo. Please let me know what I can do personally to enrich your experience here at Auto Expo. We are confident that can get the vehicle you want if you would only contact us. If we succeed in convincing you to give us the opportunity to serve you, we will happily reimburse you for travel expenses for your return trip to our dealership.

Please contact me at your earliest convenience to discuss the details further. We look forward to serving you and regaining your trust and confidence.

Regards,

Scott Silver | Marketing Director
46 Northern Blvd. Great Neck, NY 11021

Office/Fax | 516.539.3260 | www.autoexpo4.com | Scott@autoexpo1.com

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 5, 2017

My friend said Auto Expo was pretty good, so I got a car through them. The sales team didn't give me the actual price of the car until the other bank called and told me. It was $13,500 but this went up to more. With the 72 months applied to it, I'm paying over $13,500. But that was the only issue. I wasn't surprised at $13,500, so I'll recommend them. I'll wait the 12 months to trade it to something.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 29, 2017

When I was shopping around for a car that was in-stock and available, someone mentioned that they went to Auto Expo before and that it was an okay place to do business with. So I did a trade-in with them, but I double checked the value online so I knew they weren't ripping me. The numbers were pretty close, so I felt that the value of that trade-in was fine. I also looked at other cars before I made a final decision. When I was at their location, they were very busy and yet they worked with me. Their sales rep has been knowledgeable about the car and it took just a couple of hours for everything to be processed.

Although when I was with the car, it was pretty late in the day and apparently, the system shut down while they were getting my paperwork so they said they would email it to me. But it’s way too long for them to get my paperwork to me. They should have gotten to me the next day instead of a few weeks later. But other than that, the whole experience has been fine.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 25, 2017

I've bought from Auto Expo twice before. This time I went with the ML350 Benz. I had a BMW and then decided that I needed to trade it. I like it, but it's a lot of expense. When I bought it, the mileage was over 50, so there was no warranty on it. This time with the ML350 Benz, I bought coverage for it. Financing the car was very fast and easy maybe because I traded in my car. The salesman and the people there were very nice and helpful.

Auto Expo response

Thank you for the positive review. Sorry for the late response but we just got access to this to respond to. Enjoy your new car.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 22, 2017

The Mercedes E350 2014 model that I got from Auto Expo is in great condition. Alfonso, the rep who helped me out, was very helpful, very nice and calm. He took the time out to work with me and made me feel I’m welcome. They were nice and polite. Also, the financing has been an easy and fast process. Before I bought the car, I started it to check it out. I got to test drive it as well. I had a great time at Auto Expo and have told people about it.

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Auto Expo Company Information

Social media:
Company Name:
Auto Expo
Address:
46 Northern Blvd
City:
Great Neck
State/Province:
NY
Postal Code:
11021
Country:
United States
Phone:
(516) 539-3260
Website:
www.autoexpo4.com
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