Auto Expo Reviews

I explained that after checking my credit it was not the greatest and that I had a prior charge-off on my report. I explained further that I did not want to waste anyone's time as well as my own time so I wanted to work with someone who had a high credit acceptance rating for people with fair credit. Vertulie assured me that she would be able to get me approved but I would have to go to the dealership. Now, I live in New Jersey and the dealer is located in Great Neck, NY. So, I set my skepticism aside and made the appointment and went.

When I got to the dealership I was greeted by the receptionist who informed me that Vertulie was not in, however, she had a salesperson who could help me; she handed me over to David ** who gathered all my documents and started the paperwork process. I explained my situation to David and explained that Vertulie guaranteed approval. He stated that he did not know what she was talking about but he could not guarantee approval. He stated that best we could do is try a credit application. I agreed and he submitted the application the the finance manager.

While I waited I asked David if I could be taken to the lot to see the cars he had. Instead of escorting me out to the lot and giving me a tour, he stated to me; "you can go outside on your own and check out the cars we have, we have cars on the left side of the door and some of the right side but you should check on the left first." I didn't feel comfortable going outside alone as I had no idea what I would be looking at in the lot. So, I just waited there with David. About 15 minutes later he came back and told me that I would have to wait until Monday or Tuesday because the banks were not open on Sunday and I needed to get approved first. This was the first hint to me that this was shady business.

When I was leaving David told me to go online and look at the cars I would be interested in and send it back to him with stock numbers. He assured me that he would get me approved for something. I reached out to David late Monday and he advised me that he was still working on the deal; for a few days I did not hear from David. When I finally reached out he stated that my income was not sufficient, so I questioned him because I earn roughly $80 - 100k per year. He stated that my paystubs didn't reflect the salary and I needed to provide additional information. Becoming more skeptical I submitted documentation of my supplemental income.

By Tuesday afternoon of the following week, I was approved. He told me that I was however, ONLY approved for a Mercedes Benz C300. He told me the reason why I was being approved for that car is because it holds more value so it's a better vehicle. I was too sure about that, however, I said, "Okay great". He asked me to go online and find C300's that would interest me. I immediately went online and found 3 C300's. I submitted them. Several days later I was told that they were sold. From this point forward, every car I selected was either sold or not "approved". All the vehicles I selected were in the price range he gave me as a reference.

This being said, I started to realize that every vehicle that David presented to me was either one that was out of my taste, or one with high mileage. Every vehicle that I selected he rejected and then sent me others that were higher mileage. After going back and forth for a while I found one that was perfect for me and within the price range. The vehicle was about $2700 more sticker price than the others he sent me previously. It was also extremely low mileage and it was perfect for me. I asked David to have the inventory price adjusted to the price of the cars that I lost since he inconvenienced me with his lack of communication the previous two weeks. He said he would call me on Friday afternoon to confirm and I did not receive the call as he stated. He also failed to follow up with me on other matters.

Today, I called him since he missed the call on Friday to tell him that I would be coming down because I was ready to drive. He immediately messaged me back and told me that I should wait because he was awaiting approval for the BMW I wanted. 15 minutes later I was told by David that I was not approved for that car. David told me "I can ONLY help you with a C300. That's it". He sent me another C300 with high mileage and told me that would be my only choice.

Becoming more angry and frustrated I immediately told him that I was no longer interested in the car and I wanted to have my info removed from their system because at this point I felt as though he blatantly thought I was an idiot; well I take that back, he actually did call me an idiot in his text messages to me. I felt as though throughout the entire process I was being played for a fool. For David to tell me that he was trying to help me, by selling me a vehicle I did not want was even more absurd and disrespectful. Let's be for real, the ONLY person he was helping was himself.

What really makes no sense to me in this entire ordeal is the fact that I was ready to sign and drive. The only thing that David would've had to do was negotiate the sticker price of the vehicle $2700. For a place that coins themselves on the service they provide, this service was the worst I have ever experienced. The text message exchange between David and myself was rather unprofessional. David began using CAPS, he made fun of my credit rating as if to say this is why you can't get approved, he made remarks about seeing me soon as to insinuate a fight. David is the most unprofessional sales person I have met at a dealership. David has 100% confirmed what car salesman are like. Dishonest and unprofessional at its best. I have weeks of text messages to add to this thread so that the arrogance of this individual can be made public. Worst experience ever.

Once I heard the monthly payment was going to be almost double what I had initially been told, I decided to leave. I was contacted the very next day and told that I could get the car I originally wanted, also at a monthly price more reasonable. I go back down there and I’m told that there is a program where they pay the difference between my agreed upon price and what the actual monthly cost is. Fast forward, the payment date was approaching and it took me countless text messages and calls to get them to transfer the money for the payments as part of this “program”. Unanswered text messages from the finance manager, the salesperson stayed In touch but had no way of getting the finance guy to contact me until 2 days before the payment date followed by an excuse about it being overlooked even though I’ve been contacting them about it for over 2 weeks.

Now after 3 months of payments they said we refinance and the monthly payment will go down to the agreed upon monthly price. I’ve made the 3rd months payment and now we’re back to the unanswered text messages and the salesman telling me that I should try to refinance on my own, saying that the finance guy is busy and he’s reminding me to contact him. I’ve reached out to him and now I’m stuck with this extremely high monthly payment. I basically was told anything to get the sale at the last minute. First time buying a car and now left to deal with everything on my own because I'm getting the runaround. Never again.

I called the dealership with a private number to inquire about the car under a different alias to see how this dealership operates, I was told to come on down. (Be mindful when these guys' interest is with someone else purchasing they will ignore you.) The sales rep finally answered and I asked, “Are you guys going to sell my car?” He said no. I called later on with a question about the car and I was told by the front desk the car is sold. I requested a manager, He took the call and said, "Someone out of town offered more money Approximately $4000 more than the listed price so we went with him." Even though I put the 1000 dollar hold on the Vehicle, and had the audacity to say, "If you match him we will sell it to you."

Currently I am trying to retrieve my deposit money and there is no one to be found. They are refusing to refund my money. The car is still up as available for purchase. I feel great knowing Auto Expo missed out on a guaranteed sale. I found a way better. This dealership is a complete rip off. Save your money and energy. Full of money hungry scammers.

He responded that's what everyone does but I shouldn't worry because he'd make sure I left happy and in the car I wanted and since he deals with 120 banks I'd be happy with my rate. So me and a friend purchase 2 tickets to NY for the SOLE purpose of me buying this car. Then yesterday when we arrived they bring around a car that... wait for it... isn't the car I came for. The interior is different (chrome/silver trim instead of burled wood) and so is the exterior trim. I point this out and assume the wrong car was brought around accidentally but no such luck. Steven takes us inside (as he calls someone on his cell and speaks in a different language) and says repeatedly he doesn't see what the problem is, it's the same car except for the trim.

I sit there in astonishment and explain it's NOT the same car BECAUSE of the trim yet he looks at me like I'm growing 3 heads in front of him. Told me in a sarcastic tone that "People come and go here all day long" (insinuating I'm irrelevant and can leave) before retrieving someone in charge who passed the buck to the people posting the cars on the sites. I could tell by Steven's attitude & demeanor he had done this with intent and had counted on me just purchasing another similar car when the one I flew in for wasn't available. The manager asked if I wanted to purchase the car and when I stated I did not he shrugged his shoulders like "Oh well, I guess we're done here" and said they'd refund the $500 deposit I'd made to hold the car on Monday (today).

People PLEASE don't deal with this establishment, as I type this there are THREE white BMW 335i M Sports cars posted on their site with the EXACT same interior photos (& some identical exterior photos). You can tell all 3 cars have the photos of ONE car b/c there's a spill on the back seat in the same spot on every one of them. These shady people just costed me over $650 (& my friend $180) and they acted like it was just another day at the office for them.

Although when I was with the car, it was pretty late in the day and apparently, the system shut down while they were getting my paperwork so they said they would email it to me. But it’s way too long for them to get my paperwork to me. They should have gotten to me the next day instead of a few weeks later. But other than that, the whole experience has been fine.

The day I got the car, I was there from 10:00 o’clock until 7:00 o’clock at night. So I spent my whole birthday with them, and it was just a horrible experience. The sales rep did good and explained everything well to me, but it was hard for me to understand because I was under a lot of pressure, and I was overwhelmed for being there for so long. And the times that I call him, he can't pick up for me. He told me that he was gonna give me $600 for something. And then he had me wait over a month to get the money. So I regret buying this car. It gives me so many problems. And even when I call the other Auto Expo, the guys who fixed the car told me that the squeaking brakes are normal. They just don’t want to fix it, and they're lazy. I called back asking if I could bring the car back, saying I don’t want it, but they said it's too late.

They didn't get it so I had to call them constantly to get my $1,000 back which took a couple of months. Then, once I got it, they called me back because they have the car. The value and the condition are okay. It's worth it for the price that I bought it for, but the only thing is that these people didn't want to negotiate with me with the coverage so I don't have coverage on the car.

I went in a week later but due to the holiday, they were booked and they weren’t available as much. I went a week later, they looked at it and they told me it was a hub assembly. So, they changed the hub assembly. But in driving home, I kept hearing the noise again. I called back and told them that and that I would get a second opinion. I took it to Audi and Audi told me that all four of my rims were bent, my tires were all bad, I had a broken control arm and a sensor was hanging out of the bottom and it’s leaking grease.

Audi was quoting me $3,500 to get it all fixed. I immediately called Auto Expo and told them what was going on. Their rep said not to pay for it because they won't reimburse me and I need to bring to them and they'll fix it for me. So I did that because I didn’t want to have to pay. I’m paying $35,000 for the car and I figure I want to be happy with my purchase since it was only two weeks. I got another appointment to take it in. They told me to bring it in the morning and they'll have it ready by the afternoon. I did and because I live so far, I stayed over there but no one called me. When I called back, they said they haven’t looked at it yet and that it’ll be ready by tomorrow. So I have to find public transportation to take me back, take another day off work and go back the next day to pick it up.

After some fighting and back and forth with them, they gave me a courtesy car and they had the car for about two weeks. They said they fixed the control arm and the bent rims, but I would have to pay them for the tires. I said they sold me the car with bad tires and they said, "Well it’s on the warranty." So that was the big back and forth. Had it not been for the bad tires, I wouldn’t have found out about the bent control arm and the leaking grease. But the bad tires was because the tires had bubbles on the bottom. So as I'm driving I hear the bubbles on the road.

Finally, someone told me that Auto Expo will pay for two tires and I will pay for the other two. I said, “Okay. If that’s all I can get then that’s fine.” Even though I was sold a car with bad tires. Then when I got a call from one of their rep, he said they have four almost perfect used tires and they can put them on for me for free. I said okay and we scheduled an appointment. I drove in to get the four used tires only to be duped and put only two used tires. So I went ahead and just bought new tires on my own and put it on. It was horrible and all this happened in the first month of me getting the car.

I felt betrayed because I’ve talked highly of them. In fact, I’ve taken business over there and at this point I don’t I want anything to do with them. I’m not going to do my servicing there either because I don’t trust what they say. It should have been a great car and I’m paying $30,000 plus for it and I want to be happy with it but I felt like I just want to give it back. It was such a headache. On the first month alone I was there five times and since I got the car in November, the longest I’ve had it with me is two weeks without having to go back to them for something and all the extra that I have to spend going back and forth with them. And it’s three hours from there with public transportation.

I have the car now. I just hope that everything else is fine with the car. And it’s interesting, because they lose business like this. I had a friend who took me there the first time and he was looking for a car. So we spoke with them and we were supposed to go to the dealership, but he kept asking me what’s going on with my car and when I told him, he decided not to deal with them anymore.

The other interesting thing is, when I purchased my old car in 2013, that car had bad tires on it too. They do not have bubbles, but the tread was all gone on it. And while driving, that’s when I realized that the treads were bad on the tires. But when I told them about it, my sales person said they forgot to change them. He then brought me in and he changed all four, so that went good. So when I purchased this new car the first thing I asked was if the tires are new. I was told they’re not, but they’re really good. We looked at them and they looked really good, but because they have been worn and the bubbles are on the inside and on the top, no one can see it that well.

The car buying experience went well, but taking care of their patrons after that was definitely not good. I’m disappointed really. It even got to the point where I contacted a lawyer and they told me to see what happens further and take it from there. I still haven’t got any proof that they straightened the rims on the car and fixed the control arm. I have been pressuring them to send me all of the receipts for the stuff they said they did. I called their shop and the manager told me that she sent it to the dealership and they were going to send it to me.

I guess I’ll have to pay Audi again to check everything and see what’s going on. I need to be sure that they did what they said they fixed. I just want it to be over. Everything in the year started good and I’m happy that I got a new car. I just wish I didn’t have to go through everything that I went through. At this point I see things going smoothly. The car runs fine now and, from here on out I just hope there isn’t anything else that they didn’t tell me.