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Auto Expo Reviews

Great Neck, NY

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About Auto Expo

Auto Expo sells pre-owned vehicles of all makes and models and focuses on providing excellent customer service. The company was established in 1999.

Visit www.autoexpo4.com

Auto Expo Reviews

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    Page 2 Reviews 40 - 80
    Verified purchase

    Reviewed Oct. 18, 2016

    Auto Expo had the car I wanted. There was a little damage on the side, but it's in good condition. They have the same bait-and-switch tactics like anywhere else but they got the price to where I wanted it. I'm satisfied with my Auto Expo experience.

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    Verified purchase

    Reviewed Sept. 25, 2016

    A friend of mine bought a car from Auto Expo. I also traded in a vehicle with them and I'm very dissatisfied and I don't feel comfortable with the car I received. I wouldn't recommend anybody to go there.

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    Factual basis uncertain
    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 21, 2016

    Getting Auto Expo was convenient. They had good prices and good customer service. Also, I received good value for my trade-in. Everything went very smooth and it was my fastest car buying experience. I walked in at 3:30 and I walked out with my new car at 6:00.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 10, 2016

    I literally found Auto Expo online and they had the car that I wanted. My salesman, Moe, was fantastic. He was wonderful and I had a great time with him. Everything made sense except the actual financial piece of it. It's a BMW and it's in good condition. But, my car didn't have the right floor mat which was $150 for that type of vehicle. Then there's a problem with one of the cameras on the car which wasn't covered by the New York State Lemon Laws. I ended up paying $15 extra out of pocket. Overall, not that happy. I really love the car, but I definitely overpaid for it.

    They didn't really mention to me their hidden fees until after I had gotten home. Then they slapped on $2000 just to do my paperwork and I wasn't too happy about that. I didn't understand it because there wasn't an itemized list on it, and then I would've figured that out and called them out if I had taken the time to sit down and really look through it. I wouldn't recommend someone to go to that dealership.

    It wasn't really their fault. It would have been taken care of if I had stayed there long enough to look through all that stuff. But even after the fact, they wouldn't call BMW dealership back to get my camera fixed. Then they wouldn't answer my phone calls and my emails. It was absolutely aggravating when I can't get a hold of anybody and there was no communication. This is the third BMW I bought and all other dealerships I've had took care of everything if there was something wrong with it. They told me to take to a BMW dealership to get it fixed, but they didn't tell me that I have to pay $500 out of pocket for that.

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    Verified purchase
    Staff

    Reviewed Sept. 9, 2016

    When I Googled for sales on Range Rovers, Auto Expo came up. They were the only ones that had the blue Range Rover that I was looking for so I contacted them. Dianna, their sales rep, was good. The car's value and condition were perfect. Everything was nice and I would want my mom to get her car from Auto Expo, too.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2016

    I purchased a car from Auto Expo 3 weeks ago. The car salesman Max was friendly and kind. However, after getting the paperwork signed I was directed to higher management. At that point is where it all went downhill. After purchasing the car, I was promised new tires because the front tires were bald and unsafe. I was told to come back to get new tires. I purchased a 535 bmw which comes with run flats. They tried to give me 2 of the cheapest tires to go in the front and left runflats in the back which is not supposed to be done. I explained to them that this is not good for the car and it can damage the car if the tires are not the same.

    Furthermore, they told me to go to their service center in new hyde park in which they took used tires off another bmw 535 that had uneven tread and put those tires on my car. Those tires they put on was bad and made the steering wheel shake. I called them several times after that to let them know that those tires were bad but they ignored my calls. If you're going to purchase a car from this place make sure you get everything in writing. They are not honest people. Ronnie is the supervisor and does not have a care in the world about honesty, promises, and customer satisfaction or service. Do not deal with him. They said they would give me new tires and didnt do it and I still want it done. Good luck with this company and make sure you get everything in writing once again before you sign paperwork. Horrible customer service from management.

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    Resolved outside ConsumerAffairs
    Verified purchase
    Sales & MarketingStaff

    Reviewed June 3, 2016

    I did an online search for the car that I wanted through my company and Auto Expo came up as one of the dealers carrying it, so I purchased from them. The value and the condition of the car were fair enough. But I am yet to receive my statement for the loan from the finance department and finance-wise, it was an okay experience. The lady who dealt with me was absolutely great and quite efficient during the whole process. I was happy with the sales service and I’d definitely recommend it to a friend.

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    Verified purchase
    Staff

    Reviewed June 1, 2016

    I was looking online when I was trying to get a new car and I passed by one of Auto Expo’s car and their car really sold me. From the beginning, I was trying to trade a vehicle, but I did a voluntary return which I didn’t know I was doing. So it’s messing me up right now and that’s what I’m dealing with now. So far, the car is perfectly fine and everybody was nice and pleasant.

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    Verified purchase
    PriceFinancing

    Reviewed May 17, 2016

    Auto Expo's price was affordable to me. Their sales rep and financing department were good, too. The value of the car was okay but the payment that they put on the web was a bit lower. After I purchased it, the breakdown of the payment price was high.

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    Verified purchase
    Staff

    Reviewed May 15, 2016

    I like the salesperson. He was great and he impressed me that's why I bought from Auto Expo. However, I didn't get much from my trade in and I don't like the payment plan.

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    Verified purchase
    Price

    Reviewed May 13, 2016

    I checked the car I wanted on the internet and saw the price. I called Auto Expo and I liked their price. I was going to trade a vehicle but it wasn't possible to do that so I had to buy instead. Auto Expo made it easy for me to have the car. However, I don't feel very good about the car's condition. The car is leaking water. Every time it rains, water gets inside the hood of the car. I've been calling Auto Expo to fix it but they never did. I'm thinking of leaving the car over there and not paying for it. They are good when you're buying a car but if the car has a problem, they don't take care of it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2016

    I was looking for a specific car and when I found out Auto Expo had it, I went there and purchased it. The car is in very good condition. The sales rep explained everything about the car so it was good communication. However, I've got to fix something to the car and they were supposed to call me to make an appointment, but they haven't yet.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2016

    Auto Expo had good reviews and had the lower rates for the vehicle that I was trying to purchase. The salesman found me a vehicle I didn't like at first and then he asked me for more specifics, which I gave him. He was able to find everything in my criteria within the following week, which was impressive because I've been looking for a car since February but nobody could. The car I've purchased is pristine and right now I'm very satisfied with it. Auto Expo have very good customer service and fast service. I have recommended people to them.

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    Verified purchase
    Price

    Reviewed May 5, 2016

    I always pass by Auto Expo and it looked like they had some decent cars. I saw a car that I liked and got it. It was a very smooth transaction. Their finance department was quick, however, I'm a little worried because the bill came and the interest rate is higher than what they said it was going to be. So I have to go back and talk to them.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    I love Auto Expo. They have very good people and very good deal. My good relationship with them is important to me because I got all the cars I have from them. I drive a very nice car because of them. I also got a second car for my wife and she's very happy.

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    Verified purchase
    PriceStaff

    Reviewed April 27, 2016

    The price that Auto Expo gave me on a vehicle was $2,000 cheaper compared to the other pricing I found. However, it has only been 6 weeks since I purchased it when the starter went out. It's going on three weeks that I don't have my car and Auto Expo has not fixed the problem. If I don't have the car at the end of this week, I'm gonna start a lawsuit against them. They got the worst, lousiest service department ever and the sales team did not back up on what they said. I'm very dissatisfied and I would never recommend Auto Expo to anybody. My experience with them was the worst.

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    Verified purchase
    StaffFinancing

    Reviewed April 20, 2016

    I did a vehicle trade-in with Auto Expo. Their sales team and financing department were good. The condition of the car that I got was all right but I feel that the value I received for the trade in was not that good.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 17, 2016

    A few of my family members bought a few cars at Auto Expo. I also got my car from them and the car is good. Their sales rep was great and he explained everything. Though Auto Expo was a little too pricey, it was a fast and easy experience with them. However, I have a little issue with the door on the passenger side. I called them up about it and they made me an appointment to make sure everything is okay. I thought that was great because sometimes, after a consumer buys a car, the dealer doesn't want to help the consumer anymore.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    I went to Auto Expo to trade in my vehicle. Their people have been friendly but when I talked to their sales rep, I felt like I was being rushed. I wanted another day to think it over but I was given the impression that if I don't get it, somebody is going to get it and they were being a little bit on the pushy side. They should let the consumers take their time if they need more time to decide. In addition, I had asked the person if the vehicle has ever been to an accident or had a damage and the guy said "No." I asked if I could see the Carfax and he said "okay" but never got it to me. I got turned off by it. He only told me that the vehicle was a one-owner vehicle.

    When I went home he said, "You know what? I never got it. Let me check it." Then when I checked it myself online, the vehicle had a 'light' accident (not major) and I had to pay $34 for it. They could have told me that. When I took it to the mechanic, they saw that there's a lot of rust and told me they could tune up the vehicle. I wasn't too happy but it's my fault because at the end, I made the decision.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 13, 2016

    The car I purchased from Auto Expo is perfect. Compared to other companies, Auto Expo is better in terms of selection and prices. They also have a personal approach. In and out, they were quick and friendly. I also like their records. Both Russell and Ross from sales have been very helpful and there's no pressure. My record is not perfect but the people from the finance department arranged a perfect deal for me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2016

    Auto Expo has better selection of cars in the car I was looking at so I purchased from them. Their sales rep was very good and it's the easiest experience I've ever had. The people from finance dept processed the paperwork very quickly. I had an answer back within an hour, and that afternoon I drove the car away. The value and the condition of the car are perfect. My car-buying experience with them is one of the best I've had.

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    Verified purchase
    StaffFinancing

    Reviewed April 7, 2016

    My wife bought a car from Auto Expo so I also went with them. The sales team was great. They were really knowledgeable and it was a no-pressure sale. The financing team was good too. However, I’m having problems with the car now. The brakes are bad, check engine light came on and the service due sign was on when you start up the car. But other than that, it was a good experience overall.

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    Verified purchase
    Staff

    Reviewed April 3, 2016

    The value and condition of the car I purchased at Auto Expo is excellent. I liked the way the cars were presented and demonstrated. The sales team was great and it was a really good experience.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed March 31, 2016

    Auto Expo was willing to work for me the right way. The car's value and condition were good. Their sales guys were like family. They were great.

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    Staff

    Reviewed March 29, 2016

    We purchased a Mercedes Benz from Auto Expo... We had an excellent and honest salesperson Mo. Him and the Finance Manager Avi were instrumental in making our purchase. We would highly recommend them. We would definitely shop at Auto Expo again.

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    Verified purchase
    StaffFinancing

    Reviewed Jan. 24, 2016

    I went to a couple of other dealers, but I like the deal that we made at Auto Expo. They're pretty good and the value and condition of the car that I purchased is good, so far. Their sales team and financing department are always there when I need them. And so I’m trying to recommend a friend of mine to buy a car from them.

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    Verified purchase
    Staff

    Reviewed Jan. 19, 2016

    I was looking at a storage truck and Auto Expo had a couple available. The truck I purchased was in good condition. They also had a good sales team and overall, they were helpful.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2016

    We chose Auto Expo over a different car dealership because they had the car that we were looking for. The value and condition of the car we purchased was very good. The transaction wasn't detailed as much as we'd like it, but overall it was very good. The sales rep, Max, was fantastic. He was very helpful. He helped us with the test drive and then setting up the insurance. I was a first time car buyer, so he helped with all the steps.

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    Verified purchase

    Reviewed Jan. 16, 2016

    I was looking for a particular car online and Auto Expo had them so I purchased it from them. The car was in good condition. The only thing I had to fight them on, which I did not like, is that they tried to put on a preparation charge at the end but other than that, everything was fine.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 15, 2016

    I went with Auto Expo because they had the one I was looking for. However, there was an issue with a part that needed to be replaced and I got the runaround on whether or not they would cover that expense. When I immediately reported it they said, "Oh, yeah, just bring us the receipt." But when I brought the receipt, they said, "Oh, no. We're not gonna reimburse you..." On the whole, the sales team and the finance department were very good, but the post sales experience with Auto Expo was not superb.

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    Verified purchase
    Staff

    Reviewed Jan. 14, 2016

    The cars of Auto Expo appeared to be one-owners and that was important to us for a used car, so we went with them. Also, I'm very specific with what I wanted and they had one on the lot for us to test drive. The car is nice and in great condition. Everybody at Auto Expo was great. At first, it can be a little frustrating when we were going back and forth, especially in the night, since I haven't dealt with cars and we haven't had a car payment in 14 years. It was more due to my not wanting to get into a car payment versus my husband insisting that we buy something used and an extended warranty. But everything worked out well. If someone's looking for a car, they should definitely check out Auto Expo.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 13, 2016

    I traded a vehicle with Auto Expo. I think I could have got a little bit more but I like their cars and the one I am getting is in pretty good condition. The sales and finance guys were great for they helped find exactly what I wanted. They will try to help you to get what you want to get.

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    Verified purchase
    StaffFinancing

    Reviewed Jan. 11, 2016

    My experience with Auto Expo was fantastic. They had what I was looking for. They had little miles and I loved it. The car that I purchased from them is almost brand new and it was in great condition. The sales team rep and the financing department helped me out a lot with everything.

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    Verified purchase
    PriceStaffFinancing

    Reviewed Jan. 9, 2016

    I saw a car in Auto Expo for a good price and I traded in my vehicle fairly. The sales team member and the financing department worked things out with me, helped me work on my car and the car that I wanted. It took a little time but it was successful and a good experience. I already recommended them to a lot of friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 7, 2016

    At most things, it was a great experience I had with Auto Expo, but I am not fully happy with them. I went with them because the young man there promised me that when he found a car, he would call me and let me know. But I'm having a problem with the navigation not working and I asked them to fix it, but they're telling me that I have to bring it to BMW to get a CD. This was incompetent because if they sold me a car, they should have everything working on it. Also, they didn't give me the manual for the car and I need that. On the other hand, the finance department was okay and I didn't have any problems with them. The sales team person was okay too, but he responds to calls at his own time. This may be because it's a busy place, but I have to call back repeatedly until I get him.

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    Verified purchase
    Staff

    Reviewed Jan. 5, 2016

    Max from Auto Expo was very entertaining, upfront and didn't try to hide anything. It was good to know that I was sitting down there talking to somebody and they're being honest with me. He worked real hard to get us the vehicle. They did what they had to do and I'm happy with the vehicle. If I had to do it again, I would. It was wonderful.

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    Verified purchase
    Staff

    Reviewed Dec. 2, 2015

    I recommend Auto Expo because they don’t lie, play gimmicks, or put any hidden fees. They are very upfront people and true with the numbers.

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    Verified purchase
    StaffFinancing

    Reviewed Nov. 27, 2015

    Auto Expo had the car I was looking for. When I went there, they were closed but they opened the showroom and showed me the car. Then I went back and I finally looked at a car, test-drive the car, and bought the car. The car is good. I don't drive it very much because I walk in the city. The representatives I talked to were good too. I only didn't like the way the financing went, but that's all right because I got the finance from Nephew. When I got that Nephew, they asked different questions. They run it through too many finance company and they were having difficulty because Nephew already approved it. I didn't like it when they send your credit report to any client because a lot of companies bring your points down. Apart from that, I think the experience was good.

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    Verified purchase
    Contract & TermsPriceStaffFinancing

    Reviewed Nov. 25, 2015

    Auto Expo had a better price for the car I was looking for. The sales team was very good and helpful. The financing department did me good getting me a very low interest rate. They explained the terms and conditions for the most part but I overlooked the price of extended warranty. I haven't bought a new car in 13 years so I completely overlooked the cost for extended warranties and the mileage compared to extended warranty.

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    Price

    Reviewed Nov. 24, 2015

    Is it possible to give a business negative five stars? After finding a vehicle of theirs and agreeing on a price they attempted to jack up the price of the deal with a ridiculously high dealer fee. Then refused to correct the certain shortcomings of the vehicle. I requested to have my deposit returned which they stalled on for over a week. They finally decided to sell me the car for the price that it was listed in addition to taxes and DVM fees, and begrudgingly agreed to correct an issue with the vehicle's tires. I agreed in principle to the deal and informed the salesperson I would pick up the car as soon as it was ready. If necessary I would pick it up earlier and then bring it back for the tire correction. Deal done or so I thought. I was informed that my deposit was returned because of a back order issue with the tire and that if I was still interested I could get the car when they fix the issue.

    I return to get the car and was informed that it was sold. It makes me feel really bad for the person who purchased this vehicle VIN number **. I hope you are aware that this establishment sold you a car with two regular tires, two run flats and no spare. Hopefully not at a jacked up price. Anyone decided to patronize this shoddy establishment feel free to contact me and I will wax poetically about their unsavory business practices.

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    Auto Expo Company Information

    Company Name:
    Auto Expo
    Address:
    46 Northern Blvd
    City:
    Great Neck
    State/Province:
    NY
    Postal Code:
    11021
    Country:
    United States
    Website:
    www.autoexpo4.com