Atlantic Auto Mall

Now calling sales rep, calling finance department and others a month later with a few e-mail connections and many heated unhelpful conversations. My last with the general manager Peter ** telling me “We have tried many times to speak with you regarding this issue and communication came from from me several times without response and you most recently hung up on me after I tried to assist you so no one can say that we did not attempt to help you and assist. I am sorry you feel that you were taken advantage of. I would disagree." This was via e-mail after his employee Lakwa called my office rude & arrogant And I hung up on him.

I call my sales rep Sandra to remind her that no one from Atlantic is to call my job. Peter left me 1 voice mail And was never available when I called the dealership back to speak with him directly. When I finally did reach him on the phone I was told to stop calling dealership and go to arbitration. Now after battling two cancers I'm forced to have to fight the Atlantic Auto Mall Thieves. Islip, NY. Ps. I have filed a complaint with Genesis finance.

They are running a TOTAL SCAM and taking advantage of people who are unsure about car service requirements. Although the final bill, after my vehement complaint by phone, was $265.81, that is still at least $200 more than was necessary. I intend to file a complaint with the Better Business Bureau, with Hyundai Corporate and with any other entities that may have jurisdiction in such matters. I will also broadcast this scam practice all over the internet. Oh, and thank you for the “complementary car wash.” I suppose that‘s how you justify “hosing” people in person.

I was lucky to be near a Hyundai location and they put my spare on for me. I just spent $461 on 4 new tires at another location (All Weather Tires in Huntington), and I am livid. When I tried contacting Atlantic Hyundai in West Islip to speak to them about the tire situation, no one got back to me. In my opinion, this is dishonest and immoral sales transactions. I am never doing business with the Atlantic Auto Mall in West Islip again! I'm so disappointed and angry!!!

The charges for these items were already added to our loan agreement and Atlantic had received this amount from their financing department. We then spent the next 4 hours filling out paperwork to cancel these items. It is now March 3rd and we are still waiting for this problem to be resolved. We have spent countless hours on the phone and mailing, faxing information with Hyundai financing, customer service, Consumer Affairs, and Atlantic, among others in an attempt to have these items cancelled and almost $5000 removed from our loan balance. These attempts have been met with, being spoken to by Atlantic, as if we are ignorant children, hung up on and lied to. We have been told multiple times that cancellation of these policies have been submitted to the appropriate agency.

The finishing touch is that when we tried to cancel these policies ourselves, we were told that an application for same was never even submitted. Obviously, it's not possible to cancel something that never existed in the first place. So we were sold something we didn't want, paid for it and it doesn't exist anyway. How's that for irony/criminal?? It appears that their goal is to wait it out till we give up. This disgrace should never have happened and continues after 4 months. If you value your sanity, don't even think of doing business with this Atlantic.

I found a nice car for my mother-in-law on Cars.com that had an ad and read that a 2016 Tucson Sport with 12k miles was on sale for $17,988 but under Details it had the following... The Internet Price is reflective after 1995 down (I wonder if they left the $ sign out on purpose?). Subject to primary lenders approval. All prices exclude tax, title, $695 dealer fee Which I did not see until after I test drove the car and my payment went from under $300 for 60 months to $370 for 72 months. So is the price of the vehicle $18,000 or $20,000? I wasted 3 hours of my life, if I had seen the Details part, I would've gone elsewhere. Just shrewd and underhanded. How many people do they actually get over on? One out 15? And how many leave there saying “I will never come back.” like I said, like I never will, and never recommend anyone again.

The finance department is a bunch of liars and so are the salespeople! The service contract was not given to us at the time of purchase. We finally got it about 4 months later after several visits to the dealership and phone calls to them. The truck my husband bought had so many problems when he bought it and they promised "To fix it all or they would be covered under the warranty." Recently found out the block was cracked due to a broken bolt, the manifold leaked and the warranty did not cover it.

To date, it has cost us $3,766 to get fixed and now there is a leak on the other side of the manifold. We have written several letters and called numerous times. We have written 4 letters to Atlantic Nissan with no response from them. We want a refund of the $4,000 paid for the service contract and refund for the repairs which cost $3,766 to date and continuing. We will update this when we find out what the additional work will cost. We will also be filing complaints with Better Business Bureau and NYS Dept. of Financial Services and filing a lawsuit if necessary!