Atlantic Auto Mall

A few years later I saw a used car online that I called about. I spoke to a girl on the phone and offered her a price. She assured me that that we would be able to make a deal with my offer. I go down and test drive the car. Seems good. So I sit down to work out the deal and they put the full asking price on the invoice. I tell them about my conversation with the girl, they pretend they don't know who I'm talking about. Say the car was 10k online and I offered 9k. Initially they put 10k. Then the salesmen goes and speaks to his manager and he comes back and shakes my hand and says "I got the deal for you." I'm excited the car was nice, but then I looked over the invoice and the car was now 9k and a few lines down they added some dealer prep charge for $1,250. So now they make it like they are giving me a good deal but are trying to charge me more.

I walked out and told them I'd never buy a car from any Atlantic auto dealer ever again, not Chevy across the street, not Audi, not Toyota. They are all crooks!! I can only imagine people getting taken for a ride when leasing with these crooks. They would probably be talking payment amount and yet you're probably being charged full MSRP+ and 25% interest. Beware - You were warned.

So after all of this is happened over two weeks. They told me the repair was going to take 2 hours. I had to leave it there for 2 days. After getting the car back I went into the office and submitted paperwork to have both the extended contracts refunded. To date I still haven't seen the credit. I've left three voice mails and an email and haven't gotten any response yet. So now after Consumer Affairs I'm going to be heading to the Better Business Bureau and filing a claim with them. Do yourself a favor and don't even get involved with this company!

Then about 8 months later I brought it up again during an oil change and was told that they did a scan and didn't see anything wrong and could not duplicate the issue. Later I brought the car in for a recall issue and while they were fixing that they said I needed a belt fixed and that cost me $170 plus my oil change. When I went to get my car they told me it would be a few minutes after 45 mins - they admitted they were looking for my car and my key. My husband came back up and found my car in 5 minutes - they said the keys were inside. They weren't after another hr. They had to make me a new key and told me I was lucky they could do that. Wow great customer service (EYE ROLL). I was issued a refund for the belt after I complained to the service manager about the issue.

In December 2014 I got a remote start put in the car when they were putting it in they mentioned to me the jerking that the car did I told them what Nissan told me and they said very nicely BRING IT BACK! My husband also drove the car to see what I was talking about and when he went to break the car stated to jerk and slide it wouldn't slow down or stop. I got the car to Nissan ASAP and a very nice man named Anthony (who doesn't work there anymore) took the car gave me a rental and called me the next day to tell me that I needed a new transmission.

2 weeks later I got my car back with a BRAND new transmission. Fast forward to 1/19/16, I went to the dealer when I started to have the same problem with my car that resulted in Nissan changing my transmission last year. My car was still under warranty at the time. They claimed to be unable to replicate the problem (although it appears they failed to run a full diagnostic on the car) and told me to return if it happened again.

On 8/13/16, my transmission ended up failing while I was on a major highway, endangering my safety. The only silver lining is my toddler was not in the car with me. When I tried to have my car properly repaired (for the SAME transmission issue), Nissan Service told me my warranty expired and that I would bear the full cost for a problem they would have covered only a short time before - had they actually properly serviced my car when I brought it in on the night of 1/19/16.

I tried talking to the service manager Tim ** at Atlantic Nissan service department and he said the best he could do was the cost and then referred to Nissan North America where I spoke to their customer people who kept saying that they understood and that was the best they could do. I told them I was willing to pay what I would have paid in January with my warranty which was $100.

After not getting any help from Nissan North America customer affairs department they referred me customer relations executive person Charity. Let me say Charity was not well charitable at all. She attempted to use creative language. The way that she attempted to board her offer and think that I would not be able to decipher it to be exactly the same unsatisfactory initial offer was insulting. The offer was for Nissan to cover half; when I refused, she came back and stated Nissan will cover the parts but not the labor the labor. This works out to be more than half! How is this customer service???

Let me say now all I wanted was them to replace the transmission I didn't ask for anything more. They gave me an obviously defective transmission. IF THEY REALLY STAND BY THEIR PRODUCT WHY NOT REPLACE IT? After dealing with the nonsense I wrote to both Fred M. Diaz Division Vice President, Nissan Sales & Marketing and Operations U.S. and, Jose Munoz Executive Vice President, Nissan Motor Co., Ltd.; Chairman, Nissan ** and sent him an email that is at the bottom of this really real review and who called me 2 days later at 8:30 in the morning Charity to ask me if there was any new information for me to give.

After I told her no that I stated everything I needed to you replaced my transmission less than 1 year ago. I put less than 35,000 miles on it and it blew and when I asked why the answer was,"We don't know this just happens sometimes. Yeah not that's not a reason. That's not my fault." I took care of my car. Like I told Charity and Mr. Munoz I didn't fail Nissan. They failed me.

I have owned several Nissans in my life. I USE to recommend them to people. NOW I WARN EVERY PERSON I MEET. DO NOT BUY ONE. They will only let you down. I have never been so disappointed in a company and how it treats it customers. I'm a believer in if you put out good you will get it back. I fear for these people what will happen to them when Karma comes around. If you are looking for a car PLEASE I BEG YOU LOOK AT ANYTHING BUT NISSAN or INFINITI (they are one in the same). They will do nothing but cost you your time and money and well you can't get more time.

Upon arrival I was told by salesperson he had bad news. The car we spoke of was sold. I asked why he did not call to inform me and save me the aggravation. He said he didn't know until a few moments before I arrived. Then I asked about the other color we initially spoke of. He stated that was available but in the highest trim level, $44,000. I reminded him that he confirmed it was available in the base level trim at 5 PM the night before. On my scorecard, that's 2 strikes. It was apparent the kid expected he could bait and switch me, once he got me in the door. Wrong guy...integrity counts. When I got up to leave he got rude with me. I lit into him somewhat, with managers in earshot. Nobody intervened. Nobody apologized. I walked out and never looked back. 2 days later I am driving my new KIA Sorento.

After 5 hours, I put down $4,820, includes taxes and DMV fees etc, for a $170 a month for 3 years. I had excellent credit. My friend loved my car and I referred her to Nissan but she went to Nissan Smithtown. When I saw her last Sunday she was so happy with her new Sentra. She had the SR Trim model, alloy wheels, spoiler, Nav, backup camera, etc. I asked her how much her payment was for this model and she said $140/month for 3 yrs lease. She put down $1,500 and $700 for her trade in. I was upset and told her what I put down. She said "That's not right..." She photocopied her agreement and gave it to me and told me to go back to the dealership to see what they could do and why such a difference.

Last Monday I went into your store and spoke with the lease manager, gave him both lease agreements and ask why and what he could do to make things right. His answer was after looking at the 2 agreements was my buyout option price at the end of lease was lower than my friend's. I told him because she has the SR model and that had nothing to do with it, then he said that, I should not ask other people's lease price $ or house mortgage or rent $. He had NO business saying that. Then he went to the computer, came back and said "Now I know why. It's because you had 4-5 lease payments left on the Chevrolet Cruze." I told him that I had the letter for pull ahead lease program and all fees and remaining payments were waivered, and that it does not say that in my agreement.

I was very angry and upset and told him I would never buy or lease from Atlantic again. He said nothing then I left. I have email Nissan corporate and they cannot help. I have emailed the Regional Manager many times and he says he will look into it, but never does nothing. To make things right they need to refund me the difference on downpayment of the 2 contracts. I will never do business with them again.

Next day sales rep calls my sister to ask her about the car and she was unhappy about the additional cost to certify and he flat out says he never said it would be additional cost. When she started to mention about what she found on Carfax he hung up phone on her. This place is a disaster avoid it at all cost or you will be ripped off.

I was not able to test drive it. I just wanted this done and over with so I drove the car home and the next day it was back in the shop pulling brakes, oil change, tires. It is a mess so they fixed it then I got it, they took it home and again same thing. They said it was all fixed, well again this is going back to the shop. This car is a lemon and I am not happy so I will keep bring it to them to fix it and fix it right. So disappointing, I will never go there again.

After sitting in the waiting room for approx. 45 minutes, the service guy who checked my car in came to get me and advised me that 2 of the 3 recalls were completed and it was also discovered that I needed a new timing belt at an approx. cost of $667 (plus labor, of course), a new battery at a cost of approx. $200, and there was a leak in my air conditioner system and a rear seal leak. Those two things were covered by the warranty, but the timing belt and battery were not. I advised them to not touch the timing belt or battery, and just take care of the warranted items.

Here is what I find so strange: Before they even looked at my car I was informed by way of the service sheet that I needed a timing belt. They tell me that I need a timing belt after having my car in the service area for all of 45 minutes, during which time they also completed 2 recall items. I happen to know that just to take apart the engine area to check the condition of the timing belt would take at least 45 minutes, if not more, so how could they come up with that diagnosis and take care of two recall items in less than 45 minutes??? After they had my car for 2 days, I went to pick it up and then was told that I had a $100 deductible on the extended warranty. I, of course, now had to pay the $100.

I took my car the next day to my mechanic who I know for over 20 years. He put my car on the lift and looked underneath and stated that "If there was a rear seal leak, you would see staining." There was none. I also mentioned to the rep at Atlantic that I had seen nothing in my driveway to indicate there was any leaks coming from my car. My mechanic also noted that if my air conditioner was leaking then it would not be working or performing, and that never happened. As a matter of fact I used my air conditioning the morning I drove to Atlantic and it worked perfectly. I will now be contacting Hyundai corporate to advise I was obviously charged for work that was never done.

Also at that time, Hyundai was advertising $2000 for my old car... but when I got there, they said they would ONLY give me $500. Well... to make a long story short, I have contacted the dealership, the salesmen, and the (so-called) managers multiple times... and I keep getting told they will send me the check when the next sale is made!! It's been over 3 months since they last promised me it would be taken care of and it will be 1 year in August 2015 since I purchased my Hyundai from them. I will never BUY nor REFER anyone to this dealership ever again. My family & I will be letting everyone we know, what a bunch of scam artists they are & how they truly rip off everyone!!

** informed me that the chirping noise was coming from the struts. I needed all four new tires and I had three bulbs that were out that were mandatory to be replaced because I needed to pass inspection. Also I needed my brake fluid flushed and cleaned. So she recommended that I get the 90,000 mile service since my mileage at the time was at 94,575. I agreed to the service which was $599.95 plus tax. Also I needed all new tires which she said would be around $600. So I agreed. The struts would cost me around $995 and she felt that they would be covered by my extended warranty. Also the brake flush would be around $200. I agreed to the tires and the 90,000 mile service.

So in my mind I'm thinking "ok this is around $1200" so I asked to fill out the CarCredit Card to see if I would be approved. I would do that and then do the extra brake flush which was around $200. ** called me later and informed that my warranty was expired so the struts were not covered. I said ok and I would get the struts later. So work was done, inspection, tires, 90,000 mile service and I got approved for $1200 on the CarCredit Card. So I maxed out the card and planned on paying a little extra about $200 to $300 extra. When I was called to come pick up my car the bill came to $1826.58! I felt that I was ripped off because I did not ask for some of the things in the 90,000 mile service. It was things added on that I did not authorize.

I was very upset and told ** to explain the bill to me. I mentioned that I just got my cabin filter changed and did not want that done and after seeing the manager I got it removed off of my bill. I also had wiper blades added that I did not authorize and a fuel additive! I was VERY upset to see these charges on my bill. I still need to address the wipers because I was so upset that I started to cry because I was furious. When I'm furious, my eyes tear up. I will never give Hyundai My business again because they took advantage of me because of being young and a woman!!! I want some money refunded to me!!! They ended up adjusting my bill because I briefly went through the whole bill and told them to remove things. The final bill was $1758.00. I still need about $300 back because I feel that this was too much for the work that I got done.

Be careful with ATLANTIC AUTO MALL. I have a black friend that work there, he even told me ** is racist and that's how he is with black people. He play it off so you won't noticed, but the comments tell you everything about this ** extremely racist. I'll pray for him. People like him don't deserve such job opportunities, discriminating against others as if he's perfect himself.

The salesman turned us over to the manager again who tried to sell us a new car. We told him that we weren't interested in a new car, but we were interested in an off-lease vehicle. I asked about the other Atlantic dealers, but he couldn't help us. I told him that we were assured that with so many dealers surely he would have what we wanted. He told us that he could only help us with a new car. What a waste of time. This guy was rude. At any rate, the following week we stopped into a dealer for laughs just to look at a 4 year old Subaru Forester, and guess what, they treated us like royalty. I highly recommend Competition Subaru. Honestly, they are quite affordable, and very well made.

The STS does the inspection and puts a sticker on the car. They take pictures of the tampering for me and I include them in a complaint I file with the department of motor vehicles. The guys at STS warn me that nothing ever happens to Atlantic. They have some "in" with DMV since they are owned by New York Auto Giant, a multimillion dollar auto dealer consortium with ties to Sheldon Silver in Albany. I put in my complaint and guess what? The reply says my complaint is without merit, substantiation and if I continue I could be charged with perjury. I figure it not worth it for 35 bucks and a couple hours lost as long as the car now runs and has a valid sticker. I dropped my complaint. I found out every Hyundai dealer on Long Island is owned by New York Auto Giant. Thanks a lot Sheldon. Live and learn.

On Monday, January 12th, my husband called John. He spoke to him. Told him what we wanted to be at. He said he would call back. I in the meantime contacted Massapequa Nissan (Fernando). John from Atlantic Nissan called back and said he could do the deal. We had a doctor appointment so we would be there appt. at 3:30. We went spoke to john (deal was agreed to), signed papers, gave 500 deposit, and went to see finance officer. The finance officer was going over everything.

My husband has great credit so we owed 5900.00 to get in this lease. We asked for john to come in. It was not working out. So then he brought a manager in and john and the finance officer. They kind of bullied my husband. Said the deal was on table for a few minutes and then it was over. My husband was very upset said, "Don't squeeze me," and it was getting harsh talking. We cancelled order, got our 500 credit, and walked out. As I said, our lease is up in May.

We then went to Massapequa Nissan. We had been speaking with Fernando all day. He had called and asked how were doing. We told him what happened. He asked us to come to Massapequa (about 30 minutes) and he would get the deal done. We walked out with the deal we said we wanted. Well I am happy to see Fernando got job done. And we drove our new maxima home. Fernando and the whole crew at Massapequa Nissan should be complimented. I WANT TO REITERATE WE HAVE NEVER BEEN TREATED AS BAD AS WE WERE IN ATLANTIC. I WOULD NEVER EVER GO THERE NOR WOULD I RECOMMEND. THEY ARE THE MOST HORRIBLE SALES PEOPLE I HAVE EVER MET.

Finally I had a salesman assigned to the task who is really up to the challenge. He did a fantastic job. His name is Ricky **. He was awesome! In the meantime, I got their customer service person Danielle ** involved as well by email. She assured me that she would get things done as well as she could. The listed internet price was $11953, not including a $995 "administrative fee" (which in New York is equivalent to extra dealer markup). After negotiating a price of $11,600, which included their $995 fee, original $500 deposit, Ricky told me to bring a check from my bank for $11,100, and we would be out the door with the door. To meet the following Sunday, December 14, and I would drive the car back to Maryland from Long Island. I secured a flight from Dulles to JFK, took the Long Island Railroad out to West Islip and one of the folks let me from the dealership. So far so good!

Come time to hand the check over to the finance guy, he rejected it out right. The suggestion was to stay overnight in the area at a hotel so I can have my bag verify the check in the morning, or go ahead and double contract the car with their financing at a higher financing rate, but I would be able to drive the car home on that day. I told the salesman take me back to the airport, and I flew home without a car. Since then, I found a much better car on eBay for a much lower price from a much better dealer. Maybe it was all worth it, but boy was it a hassle when I was in it. I think they were trying to defraud me out of the extra money based on the low sale price of the car, but I'm not sure it's worth the aggravation of filing a grievance with the lawyer.

The Car was immediately off the Lot and ready for a Test Drive without consent of my Daughter. Then after a long argument with the Sales Man involving the Finance Manager, there where 2 other Car available.

After canceling the deal but not before needing to talk to the Manager, we are still waiting for our $1000!!! My Daughter now is horrified with going to another Dealer. Be careful - they selling what they need to sell, not what you are planning on buying! Also my Daughter was looking to buy a Car for 6000-7000$, NOT $23000!

This time at least given an Altima loaner. It is diagnosed with an alternator that was damaged by bad wiring harness before leaving location. I am told good news was part was in stock and would be repaired by end of day. Don't you think this should have been checked before releasing it last time? Car door covered in scuffs and headliner with grease streaks. The total lack of respect for this brand new car is upsetting. Although not charged for repairs, the fact that a brand new car needed all this work is disturbing and they showed no concern about it. No restitution was offered either. Discount or better yet free future maintenance service would have been a nice gesture. Anyone else have an experience like this? They are implying that this happens sometimes and is not out of the ordinary. Sure hope there are no further problems. Love the car but am uneasy with these extensive repairs already.

The next day we needed to return our lease vehicle to the our end of lease company and then return to the dealership to finalize our deal. But that didn't happen. Let the games continue. The next day our salesman calls to tell us the vehicle we had left the deposit for was no longer available, it somehow was sold during the same day we were spending our two hour day from hell at the dealership. Guess modern technology isn't offered at Atlantic Auto Mall. At this time we are told no other 2013 models similar to our choice were available on their lot. This time by phone (due to the snow) everything begins all over again, back to the haggling, tremendous frustration, ridiculous negotiating. For our inconvenience I requested something be done, like pull another 2013 Rogue from one of there many other LI dealerships.

I was told this couldn't be done. My next request to the salesman and sales manager was, let's compare 2013 Rogue to 2014 Rogue and go that direction. More games, haggling, tremendous frustration, ridiculous negotiating and prices all over the place. We finally arrive on a price higher than where the last vehicle was agreed on, but figuring it is now a 2014 compared to the 2013, we agree. Sales manager "Mark" and salesman Dennis assure us upon our return all will be good to go with the 2014 Nissan Rogue and price we agreed on. Too good to be true!! When we arrive back at the dealership to sign final papers and pick up the car, no papers are prepared to be signed, the sales manager "Mark" and salesman Dennis ** act as if we are starting from step one again, like we never spoke about the deal that was agreed upon.

After even further tremendous frustration and aggravation I demand our deposit be returned which they quickly agree to. Guess the deal was too good to be true. Dishonest scam artist. We will "NEVER" return to Atlantic Auto Mall or any of their other dealerships (which seems to be most on LI), especially the Nissan dealerships. Beware of the sneaky and dishonest tactics!