Sansone Auto Network Reviews

Avenel, NJ

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About Sansone Auto Network

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Sansone Auto Network provides a wide range of automotive sales and leasing services. Operating across multiple dealerships in New Jersey, it offers new and preowned vehicles from various brands, along with financing and service options.

Pros
  • Positive customer service experience
  • High-quality vehicle options
  • Satisfactory financing process
Cons
  • Poor follow-up on service issues
  • Misleading pricing information
  • Delayed vehicle registration

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Sansone Auto Network Reviews

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    How do I know I can trust these reviews about Sansone Auto Network?
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    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

    Reviewed Feb. 14, 2026

    Leased a 2026 Jeep Wrangler. Discovered additional $825.00 charge on lease agreement; the charge is for an oil change service - specifically - 2 oil changes per year, for 2 years. When I called Sansone's Finance Department to cancel, which is my right per the lease, the Finance rep Shahid said "It's canceled". I have yet to receive a credit, refund, or any sort of confirmation that this service as been canceled and phone calls to Sansone are not returned.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 17, 2025

    The fastest and least stressful car-buying experience I’ve ever had. I’d already looked at a few other places for months prior to going to Sansone Mazda, where navigating their website felt like an all-day ordeal. I LOVE MY NEW MAZDA CX-30 2.5S and I had to add that first. I read positive reviews about Sansone Mazda and after reading about salesman Thomas’s great feedback from customers, I reached out online and someone contacted me promptly. Thomas is a great, down-to-earth guy who is not pushy and listens. I test drove the car, discussed numbers, and wrapped up financing next door at Jeep because there were many purchasing cars that day at the Mazda dealership. He was just as fantastic as Thomas, and he made me laugh quite a bit.

    All was negotiated quickly. No games, just straightforward and efficient. The finance experience was truly above and beyond. Thomas and the Finance Manager at Jeep also followed up afterward to make sure I was happy and to thank me for my purchase. I received a thank you card from Thomas, in addition to an email, a notification card in the mail and a call when my plates and registration were ready. It took only two weeks. I really appreciate their effort to make sure I knew I could swing by to retrieve everything, and it took about five minutes at the pickup desk to retrieve both. It helps to bring the orange card that was mailed to you because when you hand it to them your name is already on there, so you don’t have to fill some paperwork out or spell your name.

    I called Thom and told him I would stop by on Saturday and not sure what time to pick up my plates and registration. When I did drive over a few days later, a very nice gentleman approached me while I was waiting for Thomas who wanted to put on my plates, say hello and answer questions I might have about the new car. The young man offered two times to assist me which was fantastic, but I did want to wait for Thomas.

    After a few moments, I was told that Thomas was on a test-drive with another customer, who happened to be Danny the Assistant Manager who insisted on helping me with attach my plates. This impressed me because sometimes salespeople will sell you a car and not want to waste time further assisting you with plates and questions and answers so they can be busy trying to make a sale. Not here! That was the cherry on top of the sundae, and I have no problem driving an hour from my home to be treated properly and give my business to Sansone Mazda.

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      Customer ServicePriceStaffBillingRates

      Reviewed Oct. 15, 2024

      Purchased a 2020 telluride in January of 2020. I agreed to gap and an extended warranty. I found a better price on extended warranty elsewhere. I canceled well in advance of 30 days. Had a bit of a runaround and was told my payment would go to the finance company since it was financed in the transaction. Understandable. Did give it a second thought. Bought another extended warranty through Kia. Theirs was a different company. My vehicle was down to 3 payments left and I started to remember that I should have been credited by Kia.

      When I called them they said I had a policy and it was never cancelled. That was my second policy that I knew I had. Called the dealership to see what happened and never returned any calls. Did some investigation and found out they never canceled the original policy. I only have my emails. Unfortunately I deleted all my emails from them. They assured me and said policy was cancel at that time. I had sent them everything that was needed - pictures of mileage, etc. All I have is my request that I found in my sent box that were never deleted. In the end I just canceled their policy and lost half my money. It would cost more for a lawyer than my return. So I took as a loss. Shady dealership and would not recommend them for anything! Finance is just interested selling up charge. They never return calls and with numerous call just a runaround. Lesson learned.

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      Customer ServiceSales & MarketingPriceStaffBillingRatesHonesty & Transparency

      Reviewed Sept. 11, 2024

      More than disappointed with this Dealership. I am 50 years old, and have been buying/leasing cars for 30 years. I've dealt with the best and the worst when it comes to salespersons, but Sansone employees really shocked me. I honestly thought that when I walked into this dealership, I was dealing with people who had integrity.

      I initially thought they were being honest and true. The Sales Team pulled a "bait and switch". They let me test drive one vehicle and tried to sell me a completely different vehicle. I negotiated a price and down payment on a Wagoneer I test-drove. I even went back and forth with the salesman (Oscar) about the details of the vehicle, including questions about options and features. (I can share the correspondence via texts).

      I came on Saturday 8/31, put a $3000 deposit on the lease, and they told me to come back Tuesday because the vehicle had to get detailed and go through final inspection. Come Tuesday, I received a phone call from the manager "Raj" asking me If I wanted the "L" or the regular Wagoneer. I explained to him that I wanted the vehicle that I test-drove, and in turn, I was advised to come in and discuss this further.

      When I returned to the dealership, I knew something was wrong because both the Raj and Oscar took me into the finance manager's office and closed the door behind them, a tactic that I did not expect. They tried to explain that they calculated the deal based on a different vehicle, and that I would have to pay an additional $115 a month in order to take the vehicle I actually drove. They did confess that they made a mistake, however, they did absolutely nothing to rectify the matter.

      They didn't try to make it right whatsoever. Instead, they let me walk out without any further discussions, saying there's nothing they can do. You have to understand that this is quite frustrating. Going back and forth with different dealerships, looking at different vehicles, then settling on one of them only to find out you've been duped.

      The worst part is that over the weekend and yesterday, I've received other phone calls from other dealerships, only to decline their offers, letting them know that we've gone in a different direction and made a purchase already. I hope those reading this can grasp how frustrating it is to start all over with a vehicle searches. The worst part is that my current lease is up and I have to return my vehicle this week. I know there are car dealerships with shady business practices, but I did not expect this dealership to be one of those. Raj (general manager) boasted on how he gave me such a great deal, including how he went to lunch with Mr. Sansone and that Mr. Sansone personally approved this deal. Well if that's the case I told him to call Mr. Sansone and see what we can do about this blunder. Of course, the programmed response was there is nothing anyone can do.

      I do not write many reviews, but I thought everyone should be made aware of the way this dealership had handled this matter and their current business practices. This is a business that relies on honesty, and from experience, is based on relationships and repeat customers. Although I have owned jeeps in the past, this is my first interaction with this dealership, and it has been sub-par. The best part is that their automated system sent me an email the other day congratulating me on my new vehicle. Ridiculous.

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      Customer ServiceCoverageRefunds & PayoutsStaffHonesty & Transparency

      Reviewed June 8, 2023

      We bought a pre owned certified car 2018 Nissan Rogue SV, from the very beginning we started having issues with the car, the battery had to be replaced which we paid 325 for because they didn’t cover that, now it’s having transmission issues and when calling them they say we are responsible for a vehicle that’s like new plus certified which honestly means nothing to them, we feel like we paid for a lemon car. I wouldn’t recommend anyone to buy from them. Cars come with too many issues and they don’t do anything to help.

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      Sales & MarketingPriceMaintenanceRates

      Reviewed May 10, 2023

      We take our cars to these dealerships to be fixed. I drop my car off to be service and when my vehicle was picked up the ignition button was missing. The service manager off to sell me another one at a discount price, what this misplace customer car items and sell it back to them. A bad way to do business after we are already being overcharged at this dealership. I want my stolen button replaced. Buzz since you are so adamant about your people didn't move my car but how did they move it then. Very Upset Customer Who was planning on buying my next vehicle from. Thanks for saving me the trouble of buying from this dealership.

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      Customer ServiceStaffTransparency

      Reviewed April 17, 2023

      I dropped my car off for a warranty issue 3/27 it is now 4/17 and I have no update. I have called several times every single day and even popped up to see what is going on just to keep hearing, “We will call you back with an update”. I HAVE NEVER GOTTEN A CALL BACK WITH AN UPDATE AND ITS BEEN 3 WEEKS. After telling reception I’m not getting off the phone until I speak to management (because this experience is beyond ridiculous) I was connected to Rob who has told me my advisor is Paulo and I would definitely get a call that Thursday. Who wants to guess if I got a call? NOPE.

      It is now Monday 4/17 and I’ve called the extension given to me 4 times- someone keeps answering saying nothing then hanging right up DURING BUSINESS HOURS then when I call the front desk I get reception trying to get someone on the phone they seem to be with customer.. every single time. When I showed up in person not one associate was with not one customer. WHAT THE HELL IS GOING ON HYUNDAI SERVICE DEPARTMENT. This is beyond unprofessional.

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      CoverageSales & MarketingPunctuality & Speed

      Reviewed Jan. 23, 2023

      Here I am bringing my 2021 Nissan rogue with 21k miles in for an oil change and a clicking sounds… I bought my last 2 cars here and I keep getting coupons for my previous vehicle which is a Toyota and even tho they own Toyota and Nissan they won’t accept the Toyota coupon and the first thing they want to go over with me is all the reasons this part may not be covered even tho my vehicle is still under warranty… I was going to go see if they had something bigger to trade my car in while I wait but no thanks I’m not giving these people anymore of my business… The service here has gone down and it’s quite disgusting.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedRates

      Reviewed Dec. 23, 2022

      This is one of the worst car dealers in NJ. Sales guys behave like they manufacture cars. They promise one price via email, and find excuses to raise the price once you go there. Also don't buy extended warranties from this place; you will regret later.

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      Customer ServicePunctuality & SpeedStaffTimeliness

      Reviewed Oct. 19, 2022

      Leased a vehicle, agreed to have it delivered to my home 2 days later (they weren't available the next day. Never showed or called. When I called they stated they would be on their way, called back 2 hours later and said they were going home. Didn't get the vehicle until 2 days later. Very condescending and unprofessional. Leased my other Jeeps from Fullerton, never had an issue. They didn't have the vehicle I wanted. I also bought out my lease, still dealing with the title 2 months later. They do not respond to email/calls.

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      Sansone Auto Network Company Information

      Company Name:
      Sansone Auto Network
      Website:
      www.sansoneauto.com