Sansone Auto Network Reviews

All was negotiated quickly. No games, just straightforward and efficient. The finance experience was truly above and beyond. Thomas and the Finance Manager at Jeep also followed up afterward to make sure I was happy and to thank me for my purchase. I received a thank you card from Thomas, in addition to an email, a notification card in the mail and a call when my plates and registration were ready. It took only two weeks. I really appreciate their effort to make sure I knew I could swing by to retrieve everything, and it took about five minutes at the pickup desk to retrieve both. It helps to bring the orange card that was mailed to you because when you hand it to them your name is already on there, so you don’t have to fill some paperwork out or spell your name.

I called Thom and told him I would stop by on Saturday and not sure what time to pick up my plates and registration. When I did drive over a few days later, a very nice gentleman approached me while I was waiting for Thomas who wanted to put on my plates, say hello and answer questions I might have about the new car. The young man offered two times to assist me which was fantastic, but I did want to wait for Thomas.

After a few moments, I was told that Thomas was on a test-drive with another customer, who happened to be Danny the Assistant Manager who insisted on helping me with attach my plates. This impressed me because sometimes salespeople will sell you a car and not want to waste time further assisting you with plates and questions and answers so they can be busy trying to make a sale. Not here! That was the cherry on top of the sundae, and I have no problem driving an hour from my home to be treated properly and give my business to Sansone Mazda.

When I called them they said I had a policy and it was never cancelled. That was my second policy that I knew I had. Called the dealership to see what happened and never returned any calls. Did some investigation and found out they never canceled the original policy. I only have my emails. Unfortunately I deleted all my emails from them. They assured me and said policy was cancel at that time. I had sent them everything that was needed - pictures of mileage, etc. All I have is my request that I found in my sent box that were never deleted. In the end I just canceled their policy and lost half my money. It would cost more for a lawyer than my return. So I took as a loss. Shady dealership and would not recommend them for anything! Finance is just interested selling up charge. They never return calls and with numerous call just a runaround. Lesson learned.

I initially thought they were being honest and true. The Sales Team pulled a "bait and switch". They let me test drive one vehicle and tried to sell me a completely different vehicle. I negotiated a price and down payment on a Wagoneer I test-drove. I even went back and forth with the salesman (Oscar) about the details of the vehicle, including questions about options and features. (I can share the correspondence via texts).

I came on Saturday 8/31, put a $3000 deposit on the lease, and they told me to come back Tuesday because the vehicle had to get detailed and go through final inspection. Come Tuesday, I received a phone call from the manager "Raj" asking me If I wanted the "L" or the regular Wagoneer. I explained to him that I wanted the vehicle that I test-drove, and in turn, I was advised to come in and discuss this further.

When I returned to the dealership, I knew something was wrong because both the Raj and Oscar took me into the finance manager's office and closed the door behind them, a tactic that I did not expect. They tried to explain that they calculated the deal based on a different vehicle, and that I would have to pay an additional $115 a month in order to take the vehicle I actually drove. They did confess that they made a mistake, however, they did absolutely nothing to rectify the matter.

They didn't try to make it right whatsoever. Instead, they let me walk out without any further discussions, saying there's nothing they can do. You have to understand that this is quite frustrating. Going back and forth with different dealerships, looking at different vehicles, then settling on one of them only to find out you've been duped.

The worst part is that over the weekend and yesterday, I've received other phone calls from other dealerships, only to decline their offers, letting them know that we've gone in a different direction and made a purchase already. I hope those reading this can grasp how frustrating it is to start all over with a vehicle searches. The worst part is that my current lease is up and I have to return my vehicle this week. I know there are car dealerships with shady business practices, but I did not expect this dealership to be one of those. Raj (general manager) boasted on how he gave me such a great deal, including how he went to lunch with Mr. Sansone and that Mr. Sansone personally approved this deal. Well if that's the case I told him to call Mr. Sansone and see what we can do about this blunder. Of course, the programmed response was there is nothing anyone can do.

I do not write many reviews, but I thought everyone should be made aware of the way this dealership had handled this matter and their current business practices. This is a business that relies on honesty, and from experience, is based on relationships and repeat customers. Although I have owned jeeps in the past, this is my first interaction with this dealership, and it has been sub-par. The best part is that their automated system sent me an email the other day congratulating me on my new vehicle. Ridiculous.

It is now Monday 4/17 and I’ve called the extension given to me 4 times- someone keeps answering saying nothing then hanging right up DURING BUSINESS HOURS then when I call the front desk I get reception trying to get someone on the phone they seem to be with customer.. every single time. When I showed up in person not one associate was with not one customer. WHAT THE HELL IS GOING ON HYUNDAI SERVICE DEPARTMENT. This is beyond unprofessional.