Sansone Auto Network Reviews

Every time I need service at Sansone Auto Group in Woodbridge it’s a terrible experience. Back in 2017 I had such terrible experiences that I began taking my Jeep to a dealer in East Brunswick Stick. Fast forward to 8/7/26 I went to the Jeep dealer there and worked out a great deal on a 2026 Jeep Grand Cherokee (sales people are great). We noticed the car had a dent from the dealer and a rattling noise was coming from somewhere in the back of the car. No big deal…

Leased a 2026 Jeep Wrangler. Discovered additional $825.00 charge on lease agreement; the charge is for an oil change service - specifically - 2 oil changes per year, for 2 years. When I called Sansone's Finance Department to cancel, which is my right per the lease, the Finance rep Shahid said "It's canceled". I have yet to receive a credit, refund, or any sort of confirmation that this service as been canceled and phone calls to Sansone are not returned.

The fastest and least stressful car-buying experience I’ve ever had. I’d already looked at a few other places for months prior to going to Sansone Mazda, where navigating their website felt like an all-day ordeal. I LOVE MY NEW MAZDA CX-30 2.5S and I had to add that first. I read positive reviews about Sansone Mazda and after reading about salesman Thomas’s great feedback from customers, I reached out online and someone contacted me promptly. Thomas is a great, down-to-earth guy who is not pushy and listens. I test drove the car, discussed numbers, and wrapped up financing next door at Jeep because there were many purchasing cars that day at the Mazda dealership. He was just as fantastic as Thomas, and he made me laugh quite a bit.

Purchased a 2020 telluride in January of 2020. I agreed to gap and an extended warranty. I found a better price on extended warranty elsewhere. I canceled well in advance of 30 days. Had a bit of a runaround and was told my payment would go to the finance company since it was financed in the transaction. Understandable. Did give it a second thought. Bought another extended warranty through Kia. Theirs was a different company. My vehicle was down to 3 payments left and I started to remember that I should have been credited by Kia.

More than disappointed with this Dealership. I am 50 years old, and have been buying/leasing cars for 30 years. I've dealt with the best and the worst when it comes to salespersons, but Sansone employees really shocked me. I honestly thought that when I walked into this dealership, I was dealing with people who had integrity.

We bought a pre owned certified car 2018 Nissan Rogue SV, from the very beginning we started having issues with the car, the battery had to be replaced which we paid 325 for because they didn’t cover that, now it’s having transmission issues and when calling them they say we are responsible for a vehicle that’s like new plus certified which honestly means nothing to them, we feel like we paid for a lemon car. I wouldn’t recommend anyone to buy from them. Cars come with too many issues and they don’t do anything to help.

We take our cars to these dealerships to be fixed. I drop my car off to be service and when my vehicle was picked up the ignition button was missing. The service manager off to sell me another one at a discount price, what this misplace customer car items and sell it back to them. A bad way to do business after we are already being overcharged at this dealership. I want my stolen button replaced. Buzz since you are so adamant about your people didn't move my car but how did they move it then. Very Upset Customer Who was planning on buying my next vehicle from. Thanks for saving me the trouble of buying from this dealership.

I dropped my car off for a warranty issue 3/27 it is now 4/17 and I have no update. I have called several times every single day and even popped up to see what is going on just to keep hearing, “We will call you back with an update”. I HAVE NEVER GOTTEN A CALL BACK WITH AN UPDATE AND ITS BEEN 3 WEEKS. After telling reception I’m not getting off the phone until I speak to management (because this experience is beyond ridiculous) I was connected to Rob who has told me my advisor is Paulo and I would definitely get a call that Thursday. Who wants to guess if I got a call? NOPE.

Here I am bringing my 2021 Nissan rogue with 21k miles in for an oil change and a clicking sounds… I bought my last 2 cars here and I keep getting coupons for my previous vehicle which is a Toyota and even tho they own Toyota and Nissan they won’t accept the Toyota coupon and the first thing they want to go over with me is all the reasons this part may not be covered even tho my vehicle is still under warranty… I was going to go see if they had something bigger to trade my car in while I wait but no thanks I’m not giving these people anymore of my business… The service here has gone down and it’s quite disgusting.

This is one of the worst car dealers in NJ. Sales guys behave like they manufacture cars. They promise one price via email, and find excuses to raise the price once you go there. Also don't buy extended warranties from this place; you will regret later.

Leased a vehicle, agreed to have it delivered to my home 2 days later (they weren't available the next day. Never showed or called. When I called they stated they would be on their way, called back 2 hours later and said they were going home. Didn't get the vehicle until 2 days later. Very condescending and unprofessional. Leased my other Jeeps from Fullerton, never had an issue. They didn't have the vehicle I wanted. I also bought out my lease, still dealing with the title 2 months later. They do not respond to email/calls.

While driving, my leased 2020 Nissan Altima SR which only has 14,900 miles, the front collision sensor came on for no reason. I then made an appointment with Sansone Auto Mall service department, which is where I purchased my car from. I went and dropped off the car and waited for 1 hr. then I received a text message from the service department telling me that the front sensor bracket is bent and it’s not covered under the warranty and they want me to pay $548 dollars to replace it. I chose to decline paying for something that is covered under the warranty that happened at no fault of mine and waited another 1.5 hrs. After waiting for 2.5 hrs, the service manager came out and gave me my keys and told me that my car is done so I got in my car and obviously they didn’t do anything and the sensor warning light was still on.

I had purchased Toyota Highlander 2021 on 04/21/2021 from Sansone auto mall. This people cheated and sold me the car with higher price and under rated my trade off car value and till the date I have not received my car registration. For no good reason they are giving me hard time. I am a uber driver. I lost business in this 29 days because of them. Every-time they are giving a lame excuses for the car registration. Note:- People from New York planning to go this place to buy car check each and every document before singing. They fooled me and ripped me off royally. Documentation fee in New York is flat $75. Over here they will charge you as they wish. I paid $599. Please don't fall for false advertisement.

I just bought "Certified" 2017 Rogue. It should be normally well checked and that's why they charge you USD 1000 more than the same car with the certification. I had problem with my door key which is attached with the Remote Control. I could not open the door with that key. So after a month of ordering a part to replace....what they gave me is....$2 worth separate key which you could have gotten made in Home Depot or any other key making place.

I was interested in one of their SUVs. Buying it through the site was impossible so much I didn’t get it. The internet manager would get back to me and forget what I wrote. Instead of reading my response she acted like it was the 1st time she responded.

After I recently bought a Jeep, I was extremely happy to have my car serviced there. They were kind and happy to help me with my car. The business was specific to automotive and I am extremely satisfied.

I've had a terrible experience with Sansone Auto Toyota Service Department. They put the wrong engine oil in my new truck. They then lied to me saying they put the correct engine oil in. I brought my truck home and now engine oil is leaking on my new driveway. I'm taking the truck to a local mechanic to see what the dealership did wrong. Most likely a stripped engine oil pan due to overtightening or missing gaskets. This not only ruined my driveway but now costing me money out of pocket to diagnose their mistakes and lack of accountability and quality control. Very unhappy customer. Will never return to Sansone.

I brought my 2012 Grand Cherokee Laredo in for window wiper motor replacement. When I picked up my vehicle the windshield made a loud buzzing sound with any speed over 50mph. They said they had nothing to do with that, but in order to replace the motor gears they had to pull off the rubber housing from the bottom of the shield like they said, but they reassembled it incorrectly.

Working with Sansone has been the worst experience ever! In 2015 with my 1st lease from them, I was told I would only need to put a certain amount down. 2 weeks after having the car I was told I needed an additional 2000 more to keep the car and then they automatically deducted that amount without my permission and after I told them I didn't have it. In Dec 2018, I brought my car in for an oil change, and a sales lady said she could get me in a new car with very little down and around the same payment amount. I liked the Mazda 3 that was in the showroom so I entertained her with listening to the deal. She had originally said 500 down and I agreed as long as I wouldn't owe anything towards my old car. I was over 20k miles on my lease plus needed tires, brakes, struts, and the car had a few dents.

I leased a 2019 Genesis G70 from this dealership on 2/28/19 and traded in my 2014 Genesis Coupe. As of today 4/5/19 I still don't have my plates, just received a late notice from the bank the coupe was financed through. The payment was due on the 19th of March, so at that time Sansone had been in possession of the car for nineteen (19) days. The finance guy did not bother to look up the proper tax rate (I live in Pennsylvania) for the G70 and when I received the 1st bill the monthly payment had increased by $18.

My husband and I were recently in a bad car accident with a deer that totaled our brand new Toyota 4runner. We attempted to purchase a brand new 2018 Maxima recently from this dealer as a replacement vehicle. The deal was done mostly over the phone (based on price) with the sale being contingent on the condition of the vehicle, which was clearly stated in advance. I was reassured by our salesman Blake that the vehicle was in factory condition. We traveled an hour and twenty minutes to this dealer as they had the specific vehicle and color we were looking for. We had an appointment set. We arrived an hour late to find our vehicle still being "cleaned". We were again reassured of its condition. We completed the paperwork and the car was delivered to us outside in the pouring rain.

What they say and what they sale is completely different, they try to make you believe that, they giving you a great deal just for the customer to realize later how much and to what extent you just got taken advantage of.

I leased a vehicle from Sansone Auto Group. They told me I couldn't keep the same plates and that I had to pay DMV fees so that they can obtain my new plates and registration. They still have not provided me with my plates and registration and is been over a month. Furthermore Chrysler which is who financed us still has not received the title from Sansone. They have a big lot full of cars, but I believe they don't have titles for a lot of these vehicles. There are so many car dealerships do not go to this one.

I leased a car last May from Sansone, last week I noticed my carpet was soaked, brought it to the shop. When I went back for the car they told me the AC drain was clogged causing the water to spill into my car and that I am responsible to replace the carpeting. I called the customer care line and opened a case, when I called back to ask why I never received a call back he stated that they noted multiple calls and even left a voicemail, farthest from the truth. They never explained to me why this was my responsibility, or where in my lease it is stated that this is an issue with the Toyota RAV 4 and that you must have this drain cleared, I never heard of a car that has this issue and the car being only a year old, I would never recommend Sansone Toyota to anyone after the way I was treated by the service department or the way the management team has ignored my case.

I went to the Sansone Hyundai at Avenel, NJ. The worst experience I ever had in my life. I went there to buy a used car and they said if you like the car you can hold it by depositing 500$. The heated seat was not working and there was a crack on front windshield. I looked for other cars and found a good conditioned car and on the same day I told them that I have decided not to buy car from there because I found a good conditioned car and I told them to refund my money back to me. I at least called to the salesperson thrice and he agreed to refund my money. His name is Thomas **. Then after I just wanted to know the status of my of my refund because I could not trust that guy so I called in the office at least 10 times and every time they transferred me to some useless robo. It was funny that one time they transferred me to a customer of their own and the lady was yelling for not getting her car fixed. I told her that I am a customer too.

When I traded in my previous leased Hyundai Elantra Sansone Hyundai signed a paper that they are responsible for remaining lease payments and end-of-term wear and tear charges. Few months later I got a letter from Hyundai Financial services that my account is in collections for not paying my final bill. Trying to solve the problem with the sales department at Sansone Hyundai is being the worst customer experience of my life. They keep lying straight into my face (that if I'm lucky enough to get a hold of someone) and trying to find all kind of ridiculous excuses not to pay what they owe. My perfect credit score went down by 160 points because of this ongoing issue. Eric (general manager) and Mike (assistant manager) shouldn't be working there!

I called Sansone Auto Mall in Avenel, NJ. I had want to surprise my fiancé for Christmas with a remote starter. I was given a price of $250 with labor. When I received the bill it was $600+ dollars. I immediately ask why and when. Not given a straight answer. I asked for the remote starter to be taken off. A manager by the name of Donald ** came to yell at me (not speak) and from the beginning before I had a chance to explain, he was rude, condescending, belittling, and would not let me speak. When I was able to get a few words in, he basically called me a liar. He also asked me not to come back, ever.

I saw that they have a program that they offer negative equality that they pay. I was ask to apply for an auto but also explain my situation to them. I received a text state that it is for leasing not financing. Nowhere on that page said anything about leasing. I took a picture of it. Told them is false advertisement and they are wrong for not tell people that. No response back of course. They should honor it!

Managers at this location have very poor customer service. I would never recommend this place to anyone. Very bad service. I took my car on Sept 14, 2017 to the Sansone Service Center in Avenel NJ. I dropped off my car the night before. I wrote up the sheet explaining my concerns with my car. Got a call the next day Sept 15, 2017 telling me how much it was going to cost me and that they close at 6pm. Picked up my car after taking it home I noticed the car still had the same problems. Contacted Russelle (the advisor in charge of my car) and explained to him, that my car wasn't fixed because it still had the same problem, he replied bring it back in and we will check. I explained to him I could bring it back till the following week.

Tried to lease a Jeep Renegade at Sansone. Leasing it for my granddaughter and will finance it for her 100%. Listed Sansone as one of three local dealers. Website responded and had a fraudulent MSRP price. The website person sent info with the caution "These vehicles are not at the dealer and may not be available." Ok so I went to the dealer and spoke with Mr. ** who checked the Labor Day lease program from the manager Mr. ** (son). Great news it’s within my finance expectations. Two days later I check the Jeep National site and the program outlined is what the Jeep Renegade lease is with a MSRP of $26,695, $149 a month 48 months with $3000 down. Perfect!!!

I had a wonderful experience trading in my car and then leasing a new vehicle. My salesman Jose, his manager Jesus and Nastale were attentive and courteous. I have never had such a good experience buying a car. Thank you Sansone Auto Mall in Woodbridge NJ.

I had purchase a car 3 years ago. Toyota Corolla 2014. When all was done I was leasing the car was told to come back I. Over the weekend to go over my lease. When I went back Dori the sale person told me there a problem. Never received a call before. Was told I had to finance the car and it was over $200 more and they need other $1500 down. Are you kidding me. I had no choose. How with that said now I need to refinance the car or get rid of it. Had contact them and explain my situation and was told "no problem we can help." Was told that Kia will help me. Guess what? No.

I called their customer service and inquired about a 2013 Altima. She told me that they had many in stock. I went to the dealership and they only had one that is advertised online for $13,000 but at the dealership for $18,000. They did not have any other 2013. I left and call the girl back and she claimed that I was wrong. The salesman told her that he could get me the car that I wanted. So I looked at the online inventory and they showed 3 2013's and some 2014's but they are not in their showroom or anywhere on the lot.

I made a deal with them for a specific Chrysler 300C Platinum auto which they were bringing in from a dealer in PA. They gave me a 5 to 7 business days delivery and I gave them a deposit on my American Express and put my current auto up for sale. Two days later they called and offered me my $5,000. deposit back as the PA dealer reneged. I got the name of the dealer and contacted him directly. NO SUCH CAR! Did they plan to talk me into a 2017 instead of the 2016 when it became "unavailable"? I didn't give them the opportunity and I caution others. Go where you can trust the dealership. That is clearly NOT SANSONE.

I was extremely disappointed with my recent experience with Sansone. I viewed a car online and went in interested in purchasing it. After viewing it, there were a few things that needed to be fixed on the car (which was fine, it was pre-owned), however once making an offer on the vehicle, they refused to budge on any negotiations despite also falsely marketing it as certified pre-owned (it turned out it wasn't even though it was listed on the vehicle in the lot, they say they put that on all the vehicles).

Why is it every phone number you call for Sansone the phone connects to the recording then disconnects? This has happened every time and every number I have called. That's not my only complaint. When I purchased my used Hyundai Santa Fe I didn't purchase the certified for $1600.00. When I went to pick up my plates I was told they were giving me the certified free of charge and I would receive a certificate by mail. I have not received the certificate and when I call and finally get through to a voicemail and request my certificate I never get a callback.

I was very dissatisfied with the quality of customer service provided from Sansone Chrysler Jeep Dodge Dealership in Avenel, New Jersey (Sansone Auto Mall). I leased a Town and Country Van for two years. When I brought the van in for an oil change as part of my maintenance agreement, a salesman, Michael **, stated Sansone would purchase the vehicle from Chrysler Capital and would place me in a brand new vehicle. This turned out to be a lie! Within two months, I received a call from Chrysler Capital stating I was behind in my lease payments. I immediately called Sansone and was told everything would be straightened out; it was an oversight on their part. I kept on top of the situation and finally after the fourth month Sansone paid the remaining four payments.

Wish I could give no stars. First they charged my and my wife 300 dollar for a post delivery inspection or pdi which they have to do by law to make sure all new and used cars are safe to sell. Here's the kick. The tires on the suv we bought looked brand new. Guess again. We had a blow less than a week of owning it. Took to a tire shop and all of the tire's inner sidewall were dry rotted and buckled. This could have killed our family. Told the GSM vito about this and all he said was I feel bad but there's nothing I can do. The suv was as is. Do you know what as is means? What a **. They should have gave us back the 300 dollars back for the pdi because it wasn't even done or they just don't care about customer safety.

I leased a vehicle in 2014 (Jeep Trailhawk) from Sansone Auto Mall. The vehicle has a huge malfunction that I had no knowledge of until three months into the vehicle. The Jeep has a huge kickback that makes it feels as if a car collides into my vehicle from the rear. This happens when you accelerate, decelerate and then accelerate once again. Somewhat in traffic areas and highways. I have spoken with the bank (Chrysler corp) and the vehicle has been through repairs three to four times a year. Some averaging for more than two weeks. They reset the problem and the car would be fine for a week and then begin to kickback again. The bank nor the dealer wants to claim responsibility and let me turn in the vehicle in with only four months left on the lease. Please help! This car is not drivable but I still have to make the necessary payments so my credit is not ruined. I am paying for a faulty lemon lease and nobody cares for the consumer.

I received letters in the mail for March Madness stating I could trade in my car early and they would pay the last 2 months off and they would pay for over mileage fees. My husband called and confirmed the deal. We go and trade our 2013 Venza for a 2016 Highlander. During the closing of the deal they say they will write a check for the mileage and I ask what about the last two months payment. They say they will take care of it, don't worry. The next month I received a bill stating we owe the last 2 months payment and charged us for floor mats that never came with the Venza. Toyota did take off car May charge but insisted we owe for the month of April and May. I told them I would go to Sansone about this because they kept saying they would take care of it.