Sansone Auto Network Reviews

I brought my Hyundai in for service and that was just a ** show experience. I wanted to talk to the service manager. He was busy in every way in his office to speak to a paying customer, then I tried to speak to someone higher up. They got so defensive and said they are busy people. Cant get in touch. But then as I was leaving I see all management talking to each other outside. So this place is so into themselves. They will not be in business any longer with HORRIBLE EMPLOYEES AND MANAGEMENT!!!

About a month later I start getting harassments call from there legal dept. I then call my bank and the bank explained to me that once the deal is closed there should be no further money transaction. The bank the called the manager Dean to find out what the situation was and Dean told the bank that the money owed was from mechanical work of the car. This company is full of lies and scams and I will never ever do business with them again. I have made company hundreds of thousands of dollars and they treat me like this. I am down with the class action lawsuit. I remain...

Two weeks later my Starter went on-- June 6, 2015. Had to get it towed to Dealership. Then I found out my vehicle had an ignition recall on it along with the starter being burnt out. Then the dodge service advisor told me I had to pay $100 deductible. I questioned that because I'm still under the Warranty from the dealership and it states the dealer will pay 100% parts and 100% labor or anything that goes wrong during my warranty period. I Called My Warranty company and was told that I had to take up that 100 deductible with them. I explained to them I'm still covered under their warranty so, the rep. said "why did they call it in to us if you covered under their warranty still."

I had a few rough days dealing with the service dept. Trying to scam extra funds not only I was told that rental at Hertz is $40 a day but, warranty only cover 30. That was a lie. But, after all my researching and going over my paperwork and learning about their scams and trying to get over I paid nothing. But, now on June 15, 2015 took car to mechanic shop. My struts are very bad and I explained to service that I was hearing a noise to check brakes, rotors, and struts. Well, unfortunately my struts needs to be replaced.

Now, I only had this vehicle for a month-- one car payment so far and these issues I'm having. Spoke to my Finance company Motors, they informed me to speak to finance Manager to see what they can do because now, I don't want this vehicle. Just problems. I had problems in 2004 with a vehicle electrical issues. I would never deal with them again. 2nd bad experience again. You buy, a used or new car but, when something goes wrong they act like they can't do nothing for you or people just don't want to do their jobs. We all need to do a Class Action lawsuit for stressful experiences, lost wages at work for having to take off due to vehicle issues when we was told that vehicle had been serviced prior to delivery in which my they charge for all those services. Shame, Shame on Sansone Auto Mall.

On Saturday we noticed water marks inside by the sunroof and we decided to take it back. We went down there and talked to ** and ** and they made it seem it was our fault. I was sitting down and they were standing around me basically telling me I was a liar and I just didn't want the car anymore. They were acting like bullies and very unprofessionals. ** finally just stormed away and ** took the keys and said I can go. Wow thanks big guy for telling me I can leave. They came up with so many excuses but when they weren't going to make a sale, you didn't matter. I would like to give two middle fingers to ** and ** from Sansone Auto mall jeep.

When I decided to put a deposit down, I left with a handwritten purchase order with the words "NON-refundable" deposit. Illegal in New Jersey. From that moment on it was trouble. I did not hear from them and when I started to wonder, I had to call 9 different people, leave multiple voicemails (my salesperson's inbox was full), sent 5 unanswered emails and spent literally hours trying to contact them. When I spoke to a general manager, he confirmed 5 of the options we decided on were not in the car. Two weeks later, hours of aggravation, and a general manager and salesperson trying to bully and then put one over on me was very stressful and not worth it at all.

This is the second brand new vehicle that I've purchased from Sansone that had problems with it! What were the chances of that happening? To make matters worse, none of the individuals that I dealt with called me back willingly. I had to actually resort to social media and put them on blast in order for me to get a response! I would get an apology from a manager about the previous manager not properly contacting me only for that manager to do the same thing! I am so disappointed at how such a huge, well-known dealership treats their customers! It seems as though you get VIP treatment when you are purchasing a vehicle - once you've made the purchase is a different story! It's week number two and I'm still in a Toyota Corolla rental...

The following day, I turned on my air conditioning only to realized it wasn't working again. Frustrated and annoyed, I returned the car the following day, this time with a letter submitted with yet another envelope so that they could be clear as to the services needed. This past weekend, I took my car for service, I wanted to have everything squared away prior to the winter months. I spoke to a man by the name of ** who was assisting me that day. He started the conversation by telling me that my negligence was the reason for all the car's minor issues such as the filter being replaced, oil gook build up and so on.

He then asked me why I didn't pay mind to these things in the past, that my stupidity was the cause of the mess. I was taken back by how brazen he was, I asked him to show me the receipts of the time I brought in my car in May, where it will state all my concerns and a detailed letter of all that needed to be changed. He refused and told me to get out of there. I am 70 years old and felt scared that this guy might actually strike me. My son realized that this guy was screaming at me and ran to my help, he walked me to the car. There was no reasoning or talking to this guy, so here we are. I hope that this never happens to anyone again. This man was a real bully.

They had given us an online quote which ended up being completely off (read next paragraph). Then as we went for a test drive and Joe decided that stopping at the stop sign wasn't important. We were so close to getting into an accident, it was ridiculous. Joe instead of being apologetic began to yell and scream obscenities at the other driver. Joe honestly needs to be fired. In regards to their policies, the entire Sansone Auto Mall is very unethical and are a complete scam. Their MSRP price is not really the price of the car because of the extra "specials" on the car which they don't tell you about until you're about to sign a contract.

Then you conveniently find out that someone "forgot" to put the extra sticker on the car you were looking at. This was just craziness to us as most MSRPs include all specials in the price. So when we found out about this extra sticker, we decided it was time to leave. As we were walking towards the door, Joe decided to go to one of the other salespeople and talk about us in front of us! I just couldn't believe the audacity. Never in my life have I seen this kind of behavior. If I could I probably would give this dealership negative stars. Please, please do not waste your time. There are so many better car dealerships around. This place needs to be shut down and Joe needs to be fired.

My payment was $416 instead of $379.When I asked why, they said $379 was without taxes. Then why say flat $379. The extra 5 yr warranty was $2560, but on the final bill they padded that to $2693 putting $133 in someone’s pocket. The optional gap coverage was not an option. They slapped me with an $800 fee without asking. All in all I was scammed out of $7143 and wound up paying more than the sticker price. None of these things were ever explained to me.

The jacket where the keys were at was missing, and they needed time to look for it. He also noted that I was overcharged for the car. So the next morning, I returned with my boyfriend to get clarification on what was done. Terri ** and Manager Marc ** agreed to refund the $1,400 warranty for Hyundai Sonata and would provide me with 2nd set of keys. Since June 23rd, I have been calling Terri ** and was told to call the key replacement company and tell them that I lost my second set of keys because I already paid $399 for it and I should be able to obtain. I also discussed that the warranty monies for the Hyundai purchased was to be refunded as well which made him angry and he hung up the phone.

Frustrated, I contacted that department who stated that the car dealership is responsible for getting me second keys. I have been calling Terri ** to no avail. I called another Manager Garry who stated that all Terri had to do was give approval for another set of keys. I need help getting my keys and getting my refund as promised by Manager Marc ** and Terri **. I called Kenny ** but was told that he was fired by Mgr. Marc ** for trying to give me a better deal and for losing him money.

After checking with the dealership manager, he returned and informed me that the amount would be the purchase option amount, plus sales tax, plus license and title fees, plus a "charge" of $1,695. I inquired as to an explanation of the $1,695, and Mr. ** advised that it was a "fee" for inspecting the vehicle, as the dealership was required by law to inspect every vehicle it sold to ensure it was road worthy and safe. When I explained that NJ had already extended the inspection on my vehicle automatically until December 2011 and that it was my leased vehicle, he changed his story to say that the vehicle had to be run through their service department to insure its safety, even though he now admitted an inspection was not necessary.

When I told him I had no need for their service department to look at my vehicle and was perfectly capable of getting my own title and license plates, and wanted to purchase my vehicle for the purchase option amount plus sales tax only, he left to check again with the manager. He returned to happily inform me that he was able to resolve the problem, that his manager had agreed to lower the "ransom" charge to enable me to purchase the vehicle to $1,100. At this point, I stood up and started to walk out of the dealership. Mr. ** asked where I was going. I advised that I was leaving so I could discuss the matter with Mazda, Mazda American Credit and my attorney. As I started to drive away from the dealership, I got a phone call from the manager, who offered to settle the matter by reducing the "ransom" charge to $495 plus the title and license fees that the dealership was required by law to process.

I called Mazda corporate who advised that I contact Mazda American Credit to discuss my problem. I called Mazda American Credit, who advised that I could only purchase the vehicle from the dealership since they were prohibited by law from selling the vehicle directly to me. When I recounted the story of the dealership attempting to force me to pay a "ransom" for my vehicle, they advised that the dealership was permitted to charge a reasonable documentary fee for selling the vehicle.

When I asked what a reasonable fee would be, they advised that they considered a reasonable fee to be no more than $500. I don't believe it was a coincidence that the dealerships final offer was $495, just under the $500 limit as expressed by Mazda American Credit. It appears that Mazda American Credit is working in concert with the dealership in refusing to sell the vehicle to me, which I know they are legally able to do, and arbitrarily establishing an arbitrary ceiling on the "reasonable" documentary fee the dealership is permitted to charge. It should be noted that in my original lease, the documentary fee was $289.

Obviously, the actions of Sansones Route One Mazda in this matter are disingenuous, if not totally illegal. I would like to know what my rights are under the circumstances before I proceed. Also, I would request that appropriate action be taken against the dealership by your agency for their handling of this matter. Please advise if further information is required. Thank you in advance for your prompt attention.

I must say that he was incredibly rude, arrogant, insolent, curt, pompous, and just an overall horrible service manager. He spoke to me in a tone that only my father is allowed to do. When all was said and done, he did not offer any solutions to my car troubles. At this point, I don't want to bring my car there again. I also recently had some other serious mechanical problems and my car was not repaired until I almost got killed on a busy highway and the car had to be towed. I have been there so many times and have heard other customers complain time and time again about their cars being dropped off. The dealer claims that it was fixed and nothing was done or that nothing was wrong.

I am presently driving a car that might just get me and my 4-year-old into a very serious or even fatal accident and Hyundai refuses to deal with the problem in an effective way. There is something very, very wrong with this car and I can't believe that the best mechanics are not able to find the problem that has been occurring for the past two years! And to make matters worse, the person who is supposed to have manners and ensure the satisfaction and trust of the consumer, is berating, discourteous and unconcerned! I am now also having some problems with my daughter's car that I hope can be resolved at another dealer. Yes, I have decided that I will no longer deal with Sansone Automall in Avenel, NJ. So consumers beware and don't make the same mistake by buying a car there! I will never buy another Hyundai! It is unfortunate that I have to be stuck with this car because I cannot afford to buy a different one.

The damage was the fact that the service department at Sanson can not be trusted, how can you just steal stuff out of people's vehicles, and there was no result to this because the manager was horrible, he should not be in management!

My father did not have the opportunity to see my car or ride in it before he died on June 13, 2008. I was promised that my vehicle would be ready the first week of June, but it was not ready. When my father died, I wanted to have my car to drive to and in his funeral procession, however, I drove all the way up from exit 5 to exit 12 on the NJ Turnpike and my name was spelled incorrectly ("S"heryl). I am not certain how they misspelled my name when my name was on almost everything and they had my contact information to insure that things were correct.

Since I have had this vehicle, I have complained about the same problem each and every time I take the car in for maintenance. The CD portion of the sound system is giving me trouble. I now live in Dover, DE and go back to Willingboro, NJ to visit occasionally. I frequently listen to CDs. Some I have purchased and some I have burned myself. Before I can get to exit 3 on the turnpike (less than 100 miles), the CDs and sound unit are scorching hot and the CD is skipping (it is a 100-mile trip in totality). It takes almost an hour before I can listen to another CD, however, the problem recurs more rapidly than the first time.

The unit was replaced by CF Schwartz Toyota in Dover, DE. However, the same problem is still occurring. Additionally, I am having another problem with periodically not being able to start my car. Because I previously had an older car before this car was purchased for me, I had a jump box in my car for emergencies. I have had to use the jump box six times since I have had this vehicle. My father only had girls and he taught us that before you turn off your vehicle, you make certain that the heat/air conditioner unit and the sound system is off. He taught us the importance of know what your engine sounds like so that you know when you have a "real" problem. I do this religiously, nothing is left on but I still have the problem. On three occasions, I went to Super Walmart with my future mother-in-law. We were in the store for over an hour, however, when we returned to the car, I could not start it. I had to use the jump box (did I mention this is a new vehicle?).

I have also experienced a problem where I could not put my window down, it seemed stuck. I thought the lock was engaged, however, it was not. I finally got the window down but it took about 20 minutes before I could put it up again. This problem has occurred three times now and the possible explanation that I received was it happened because it was cold outside and because I had not driven my vehicle in almost a month. You should know that I still periodically started my car during the time it was not driven. This is a new car and I should not be having these types of problems. I am not a mechanic, however, these problems seem interrelated and electrical in nature. I keep reporting it and everyone assisting me has been more than apologetic and helpful. However, I am concerned that this will be an on-going situation with a band-aid on it. I have another appointment with CF Schwartz on Tuesday, January 26, 2010 at 10:00AM.

I have had to put my car in the shop too many times. It is time that someone else intervene and make certain that my car is performing the way that it should be performing. I am 100% disabled. My mother died on February 14, 2006 and we buried her on my 42nd birthday, February 18, 2006. My father was hit head on by an ambulance, he was double amputee, who had a quadruple bypass, who was blind in one eye, with pancreatic issues, Mesothelioma from 20-year in the Navy, who had COPD, a brittle diabetic with high blood pressure and I cared for him at home alone until he died June 13, 2008. I also care for my older sister who is bipolar and this vehicle was a thank you gift from my father for caring for my family.

I love my. My father was cremated and I have a small butterfly urn hanging over my rear-view mirror. My father did not get a chance to ride in my car before he died, however, it is in my car everyday. At his bedside, my father and I researched vehicles and we decided on this car together. The possibility of this car being a "lemon" is becoming very real and is not setting well with me. I drive my car seldom and it should be pristine. Everything should be descent and in order and it is not. I wanted to go on record to let you know the difficulties I am experiencing because I know how important it is to have a paper trail and make certain that I am doing everything that I should be doing to keep my vehicle running well.

It is my responsibility to hold their organization's feet to the fire and advise them when things are not quite right and something is not quite right with this situation. Please be advised that I will now be writing them every time I put my car in the shop and these problems are not resolved adequately. I am certain they will agree it is not too much to ask for a fully-working vehicle.

I waited another two weeks and no one contacted me again. I called again and was told another factory rep had taken over the territory and they would make sure he had all the information that was taken originally, but he covers the whole state so it would take time. Again, I waited and no contact. After 10 weeks, I called Sansone and asked to speak to the service manager and was told he was away from his desk and couldn't be reached. I then asked if Chrysler had a phone # I could call. I was given a number which I called right away. I gave them the info on my wait and asked if they could look into this. I was told they would assign this matter to an action team and they would contact me within 24 hours.

The next day, they called me and said the dealer had already reached a decision. They said the damage was due to acid rain or chemical fallout in my vicinity. I would like to know how this determination was made when the factory rep never looked at my vehicle. Why wasn't any other vehicle within 3 square block of my house including the other 3 vehicles in my house affected? I would like to mention that this vehicle has only 10400 miles and has been handwashed since I've owned it.

It was 10/7/08 still haven't received any statement of payment book on the car. I get a call on 10/7/08 by Ray yet again that he needs me to come in to sign yet a third contract with no explanation as to why if the contract with Nissan I was told and confirmed that the sale was done and the payments would be sent to me. In the meantime I have registered the Nissan under my name and also have paid 2 ins payment on the Nissan through full coverage with Geico ins. I don't know what my rights are as a consumer, and what should I do in regards to this problem. At this point I am stuck with a car that no one has financed and I have registered and insured it and I don't know what my liability is. I dont trust that this auto mall is doing the right thing by me and constantly giving me false information and also false hope.

When I went to return the car all of the sudden they got me approved for the loan. I didn't want to accept anymore offers and told them I wanted my money back. They were tryin to force me in taking the car and I refused. They told me I would have to pay 50 cents per mile. Then the General manager came over and tried to force me to taking the deal and when I refused he stated that he will keep 100% of my down payment which was 2000.00. I told him that it was illegal for him to keep my deposit. He told me no it wasn't because I broke the contract...but considering I did not sign any paywork for the apparent 3rd loan i don't believe there was a contract because there was no loan in place. When it's all said and down they charged me $937.00 for mileage and $250.00 for detailing the car.

I believe I was ripped off and should have been refunded my full down payment because they weren't able to get me a loan and I would have never taken the car off that lot in the first place. I'm a single mother goin through a divorce and these people took advantage of me.

On 9/6/06 I was told by Tom Pascual that my loan didnot go through and I needed to return the car. I returned the car on 9/9/06, and they told me that my leased car was sold and they didn't give me my down payment of $500. So I left without a car and no down payment. Is this legal for Sansone to sell my lease car that I still had weeks left on before I was approved for a loan? Please Help Me!

I am now afraid to drive the car since the dealer's service cannot find what's wrong with it and the problem may just re-occur at any time. At this point, I can only hope to receive some sort of guarantee letter from my dealer regarding the safety of the car. I still have not picked up the car from the dealer. Need some advice on what to do next.

Now, IF i can get anyone on the phone, I am getting nowhere. They are saying that they no longer deal with the extended warranty company, and that they have no proof that they were reimbursed. So now, 2 mechanics later (no one can figure out whats wrong with my car to fix it and I ran out of money!) I am renting a car from RentaWreck and not sure what I am going to do. I have a copy of my contract with Sansone. I also have a copy of the extended warranty agreement, which states "this agreement is between you and the issuing dealer. All obligations and liabilities for repairs covered by this agreement are those of the issuing dealer and not Prizm Administratice Solutions, Inc. which administers the agreement for the issuing dealer."

The warranty company name is Prizm Administrative Solutions, Inc.