About Kia of St. Cloud
#1 new car dealer in central Minnesota. #1 Kia dealer in Minnesota, Iowa, Illinois, North Dakota, South Dakota, Wisconsin for 2012.
We are fair, fast and friendly. Home of the 20 year 200,000 mile warranty. $19.95 oil change and tire rotations for life when you buy a new or used car from KIA of St Cloud.
Overall Satisfaction Rating
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By far the worst experience I've ever had buying a vehicle. If I could, I would give them zero stars. If you enjoy extremely poor customer service and a horrific "business model" full of miscommunication, lack of ownership and accountability for their actions, then this place is for you! We ordered, signed paperwork for and placed money down on a 2022 Kia Telluride in October 2021. The vehicle finally arrived in April 2022. The price had increased substantially, (even though we were told it wouldn't) and were informed that there is a "required rust-proofing" we needed to pay for as well, that went from $500 to nearly $900 in a matter of two phone calls with the salesman. We were told by the salesman that we were "required" to purchase this rust-proofing, even though nothing was mentioned to us when ordering.
Kia of St. Cloud must not appreciate educated customers who do their research, because after a few phone calls to the Attorney General's Office, Better Business Bureau and Kia Corporate-(which the salesman recommended we contact Corporate), we learned what we already knew - the fact that we weren't required to purchase this "rust-proofing". When presented with these initial findings, the salesman stated "honestly, if I were you guys, I would just go get a different vehicle somewhere else then". We requested to meet with the salesperson in person the following night to review and discuss further in an attempt to come to some sort of agreement or understanding.
Upon our arrival, we noted the presence of 2 large sales-type looking personnel, who just so happened to be precariously "hanging out" at the front reception desk, near where our salesman's desk was, even though the receptionist and her two kids were also situated at the front desk as well. An intimidation tactic no-doubt (ah yes, the trained psychologist in me recognizes this behavior). The salesperson stated "so where are we at, I know things got a little heated the other night..." - (heated on his part, not ours). We responded and requested they honor the price we agreed to back in October 2021 and stated we were declining the rust-proofing. The salesperson stated "if that's the case, then we have no deal" and "I can't sell you the vehicle then without the rust-proofing".
We requested our money back, to which the salesperson responded by attempting to just regurgitate the same pricing and information that he had previously given us which was substantially higher. We requested our money be refunded and that we would be going elsewhere. Not once was an apology offered, nor was there any accountability taken for their actions and miscommunications. Our tactful interactions and requests for fairness were met with rigidity, hostility, arrogance and sarcasm. Out of all of the vehicles we've purchased in our lives, we've never been treated so poorly and will never recommend them to anyone.
**Do yourself a favor and read the responses to these reviews written by the owners/managers of Kia of St. Cloud (they speak volumes) - you will definitely note a few underlying themes: 1. Making excuses and justifying their poor customer service and horrendous business practices, 2. Lack of ownership/accountability for their actions, dismissive of any role they may have played, 3. Arrogance and a condescending attitude toward their "customers" (some responses even make fun of the customer), 4. Rigidity and a general refusal to be flexible in order to best serve their "customers" and find a common ground.
I'm glad we were able to get out while we still could. With all the hostility we faced with just attempting to purchase a vehicle from them, I couldn't even fathom having to interact with them if something went wrong with the vehicle and we were needing service to it etc... My advice... RUN!!!
Everything you need to know about your new Aurora Black Kia Carnival EX from Kia of St. Cloud! Are you the lucky new owner of this vehicle? You might want to give me a call so I can let you know everything that Kia surely didn’t when you purchased it. Or you can go ahead and give this a read. Ordered it brand new, was delivered July 20th, 2020. Monday, November 22 the check engine light came on, no power at all when attempting to accelerate. Code P211800. Brought it in, throttle body had failed internally and was replaced after one week in the shop. January 10th I go to leave the house and the vehicle is completely dead. No response from the key fob, pop off the manual key panel and request a jump. Roadside jumps the vehicle and I bring it in for service. Service tests the battery and test shows to replace now. New battery was installed same day.
January 27th, Carnival is dead again. Roadside comes, it won’t even jump. Wait 4 hours for a tow. Tow arrives, Carnivals do not have a shift lock release so a jump is attempted again to get it on the tow bed. Vehicle starts. Is brought to service, service finds nothing wrong and returns the vehicle two days later. February 3rd, dead again. Won’t start with a jump. Roadside even attempts to charge it with their tow truck with no success. Vehicle is towed in, services finds the battery dead and battery test shows it needs to be replaced. New battery, that’s it. Car was in the shop from 2/3 to 2/11. February 18th, guess what? You guessed it! It’s dead. Oddly enough, the reason I was trying to leave the house on the 18th was to go test drive another vehicle. February 18th and 19th I sat with my two kids (1&2 yo) at the dealership from open to close trying to get a resolution.
I’m told ordering is off for new Carnivals to get a replacement, and orders from last July still are not fulfilled. I can’t play roulette with this van for another 6-8 months (at minimum). Can’t order one, the dealership is unwilling to assist with getting an incoming Carnival from the only dealership (which was at a dealership 8 hours from here, the closest one with an identical van available) and ended up bringing over a used 2020 Palisade from Hyundai with 30,000 miles on it. Leave with the Palisade on loan on the night of the 18th to keep overnight and show to my fiancé. Come back the morning of the 19th and they offer it to me for $50,000 (which is 5k over fair KBB pricing and 5k over MSRP when the vehicle was brand new), $37,000 on the trade with a payment of $50 more a month for an extended year on the loan term. Can’t do it.
Scotty comes back with new numbers, payment stays the same, still extended a year. Same price on the Palisade and the trade. I don’t have a loaner at this point and the kids and all our stuff is loaded in the Palisade. I try to go see if Hyundai would work with me or see how long it would take a new Palisade (which would be cheaper than buying this used one), I get told if I bring it over to Hyundai this deal is dead and they will refuse to sell it to me. I can’t afford to go over there, not get a better deal, and continue to be trapped in this Carnival which they said service would keep it for at least a week this time.
After a long day of deliberating, I agree to purchase the Palisade. Except the van is in my fiancé's name, he’s at work and has been all day for the past two days without having spoken to Kia once while they shotgunned his credit 9 times trying to get financing. I drive him the paperwork to him at work, he signs at my request, and I drive it back. I can’t wait for this entire nightmare to be over. 2/22 the Carnival is SOLD by Kia of St. Cloud to some poor unsuspecting new owner. Chances it was fixed within 3 days when after weeks of prior attempts they were unable to? Slim to none.
So, if this is your new vehicle, I’m sorry. I’m sorry that I didn’t contact corporate sooner, or file under MN Lemon Law, and I’m sorry that they passed it onto you (for $44,999). If you want to reach me, you can at **. If I could give this negative starts, I would. NEVER purchase a vehicle at Kia of St. Cloud. The Carnival was nice, but the real ride came from the dealership themselves.
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I brought my 2013 Kia Rio into the St. Cloud location in March of 2021 for the THIRD time to have the service center investigate a tire wobble and grinding noise. First they said it was the bearings and recommended replacing those, then an alignment which I had done AFTER paying $100 diagnostic fee. Went home and the problem got worse so I brought it back in and the service department said it was the struts and it was going to be almost $800 to get it fixed!! I am disabled and on a fixed income and I have to have my vehicle to get back and forth to Dr. appointments so I was stuck between a rock and a hard place. So, I got stuck financing the repairs.
Here it is, a few months later and the EXACT same issue started up again today!! I called and spoke to the manager Jesse and asked if they warranty their work. He said it would be a $100 diagnostic charge and if the problem is related to the work they did then the diagnostic fee would be waived! What a joke!! How stupid do they think people are? Of course they would come out and blame the problem on something else so they can screw me over again!! So done with these crooks!! I don't know how these people can sleep at night!
Went there the other day to buy my first car and I drove out in a 2009 Honda Civic with only 125k miles. I have no credit and only had to pay 750 for the down payment. The car is great. Thanks to Kurt and Kia of St Cloud. I will definitely go back.
When I went to Kia of St Cloud I knew my credit was poor. When I got there they asked me what I was looking for, I said a SUV. The Sales Manager told me all I could have was a 2014 VW Passat (diesel). They charged me 9k for the car, got me a 20.4% loan and said they were doing me a favor. 2 months later I went to a different Kia dealership and I was put into a 2019 Kia Sorento with a 11% loan. Their General Manager and Owner helped me get that car, far better service than Kia if St Cloud.
Went looking for just the fun of it. Found a Jetta wagon TDI, manual, which I have always wanted. The salesperson, Kristen was friendly and really worked hard to help us, even though at this point we weren't sure. After test driving, going through finances, we are going to pick it up today. I did read the reviews, both positive and negative. I am hoping that we will have a positive result with the purchase of this car. Everyone there was very friendly and helpful.
We bought a 2017 Kia Sorento. The salesman we had was new and seemed nice but the sales manager was very high pressure. We bought the car and was told it was gone over and ready to go. A few weeks later it started to make a noise. We had to put 500.00 dollars worth of brakes and rotors in the back. I would look elsewhere if you want to buy a car. Once they have your money they don't care.
They don't care about their customers at all, just the dollar. I purchased a 2011 jeep compass from here used, insured that it was in good working condition and had been checked out. Later that day I started having problems with it. They said they'd take a look. They couldn't find the problem and I don't even think they ** looked. Took to McKay's and they found the problem within a half hour of looking at it. Kia wouldn't work with me, saying it's just a maintenance issue even though I had the damn problem later that day! Now after purchasing a car from them for over 10k I now have to fork over another 350. Thanks Kia for nothing. I will be removing all advertising from my car and will not be going back.
The reason for this review is that I got really good service and I think that should be applauded. My husband and I have always been Toyota owners, but we wanted a third row seat that wasn't financially strapping. I've never considered a lease before, but Ralph ** was really helpful in explaining that with all of the leasing incentives Kia is doing right now. It was the best choice for us given I'm a full-time student. I literally came back to that dealership 3 times in one day and Ralph was helpful and patient with me every time. Once we did decide to go with the lease Jeff ** spent about 1.5 hours teaching me how to use all of the cool features that came with the Sorento (Love UVO & the Apple Play). This was no small feat as there are a million sweet features and I'm technologically challenged.
Jeff was super patient and explained everything over and over again until he and I felt confident that I could go home and actually use all of the neat stuff in my car. I've only had the car one day, but I'm loving it. We did test drive a Honda Pilot, Toyota Highlander, and Hyundai Santa Fe. Honestly the Honda felt a little roomier, but not 10K roomier, and the Highlander and the Sorento looked and felt pretty much the same (the Highlander was 8K more), and I really didn't like the interior of the Santa Fe. I was leery to step outside of my Toyota comfort zone, but Kia offered me bumper to bumper coverage for 6 years or 60K, powertrain for 20 years or 2000K, and free roadside assistance for 100k (I believe?). So, I figure if the car ends up being a dud, I'm totally covered.
At the end of my lease if I don't like the Sorento they will take it back, or I can buy it outright if I love it. Also, oil changes there are only $23 and they rotate your tires at that time as well and I can make the appointment from my phone or my UVO. I felt like the whole thing was a win-win situation and I got really good service to boot. Oh ya, the finance guy (can't remember his name, but he used to be a RN) also spent a lot of extra time with us that he didn't have to. He gave us all of this information regarding how credit scores are calculated, etc. and I left the office feeling like I learned how to take advantage of "the system", so-to-speak. Great guy. My only complaint is that there were no cold beverages in the waiting area.
When I made the service appointment I was guaranteed a loaner car. I live over 2 hrs away and the engine light was on. I get to drop off my car and there is no car available. Then I am told I only have a warranty on my powertrain not anything else. WOW this is new. I have had a ton of work done and it's always been covered under an imaginary warranty. Lucas was awful! And customer service was not his goal. When someone spends hard earned money purchasing a vehicle and they buy a Kia specifically for the warranty then get told, "Nope," that's not too good for business. I will tell the whole world to avoid this place. They also use scare tactics, as in if I don't get my oil changed there then that will void your warranty. Hmmm...
Kia of St. Cloud Company Information
- Company Name:
- Kia of St. Cloud
- 901 2nd Street South
- Waite Park
- Postal Code:
- (320) 443-6561
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