Kia of St. Cloud Reviews

There is no communication here. I’ve been pushed aside often this time around and it’s sad. I went here coz they treated me great the first time I bought a car from here back in 2021 - so I came back and it’s been nothing but a run around trying to even talk to someone. A safety check was never done on my vehicle - I had it 2 months before they mentioned anything about it. I got a reply on my Google review to call Tristan and I’ve emailed and called and left messages multiple times. No answer back so yet again very unprofessional and lack of management. I was told the car had remote start and I could use my phone. NOPE!! The tires were .2 over what they legally had to put tires on the car. They did work with me on that. I was promised 2 oil changes and that was supposed to be done before I took the car which it wasn’t. I will not be referring anyone here ever!

Terrible customer service and support. I would never recommend buying a Kia. I have had nothing but bad customer service here since day one. l was promised to get the remote start fob from the previous owner, never received. They were supposed to fix a major scratch only filled in with paint marker. Now my engine pops a code P1326 which is known to cause engine failure. I now have no vehicle to get to work. No promise of a spare. And nothing but rude customer service. I am beyond upset. I had to Uber home. Since I am a single mother. Money out of my pocket, also can't make it to work since I only had the one vehicle.

I strongly discourage anyone from purchasing a vehicle from KIA of St. Cloud. In less than three months of owning a 2020 KIA Telluride with 84,000 miles from this dealership, I have already had to replace the alternator, the transmission, and the battery—an alarming sign that the dealership fails to properly inspect their vehicles before sale. The vehicle has also required three tows since purchase. The service department’s lack of accountability is equally troubling. Upon purchase, they were supposed to replace a faulty seatbelt. Instead, they ordered the wrong part and installed it in the wrong seat, highlighting a serious lack of attention to detail.

If I could give zero stars I would. My buying experience was fine. Jeff was great. I was told that I would get rust protection and paint spray as a part of my car trade in when I was buying a new Telluride. I just happened to be in town for business. I actually live 7 hours away. I was told it would be taken back and done while I was finishing the paperwork. Later on they pulled it around to the front and I assumed it was finished like I was told it would be. 3 days later or so I got a call from the service department to schedule the rust and paint protection spray. I told them it was suppose to be done cause I live 7 hours away. Well it wasn’t. Was told they would look into it and would call back.

I purchased a 2017 Kia Optima on 1/17/23. After getting the car home I noticed the driver's side tail light was broken. Cody the sales rep who sold me the vehicle was informed of the broken tail light on 1/18/23 and he said he would have the tail light fixed. Before I could get the vehicle into have it serviced the car started randomly alarming and the car system showed that the right rear passenger door was open when it was closed. This issue drained my battery to the point where I could even unlock the doors with my key fob. By this point I was frustrated because I had only had this car a couple weeks and my temper was short with staff. When I got the car in, and voiced my concerns. Hugo the used car sales manager stated how he put all this work into the car. I was never provided me the carfax when I purchased the vehicle. I have asked for a copy of the carfax and an invoice of the services Hugo did. Which I have yet to receive.

By far the worst experience I've ever had buying a vehicle. If I could, I would give them zero stars. If you enjoy extremely poor customer service and a horrific "business model" full of miscommunication, lack of ownership and accountability for their actions, then this place is for you! We ordered, signed paperwork for and placed money down on a 2022 Kia Telluride in October 2021. The vehicle finally arrived in April 2022. The price had increased substantially, (even though we were told it wouldn't) and were informed that there is a "required rust-proofing" we needed to pay for as well, that went from $500 to nearly $900 in a matter of two phone calls with the salesman. We were told by the salesman that we were "required" to purchase this rust-proofing, even though nothing was mentioned to us when ordering.

Everything you need to know about your new Aurora Black Kia Carnival EX from Kia of St. Cloud! Are you the lucky new owner of this vehicle? You might want to give me a call so I can let you know everything that Kia surely didn’t when you purchased it. Or you can go ahead and give this a read. Ordered it brand new, was delivered July 20th, 2020. Monday, November 22 the check engine light came on, no power at all when attempting to accelerate. Code P211800. Brought it in, throttle body had failed internally and was replaced after one week in the shop. January 10th I go to leave the house and the vehicle is completely dead. No response from the key fob, pop off the manual key panel and request a jump. Roadside jumps the vehicle and I bring it in for service. Service tests the battery and test shows to replace now. New battery was installed same day.

I brought my 2013 Kia Rio into the St. Cloud location in March of 2021 for the THIRD time to have the service center investigate a tire wobble and grinding noise. First they said it was the bearings and recommended replacing those, then an alignment which I had done AFTER paying $100 diagnostic fee. Went home and the problem got worse so I brought it back in and the service department said it was the struts and it was going to be almost $800 to get it fixed!! I am disabled and on a fixed income and I have to have my vehicle to get back and forth to Dr. appointments so I was stuck between a rock and a hard place. So, I got stuck financing the repairs.

Went there the other day to buy my first car and I drove out in a 2009 Honda Civic with only 125k miles. I have no credit and only had to pay 750 for the down payment. The car is great. Thanks to Kurt and Kia of St Cloud. I will definitely go back.

When I went to Kia of St Cloud I knew my credit was poor. When I got there they asked me what I was looking for, I said a SUV. The Sales Manager told me all I could have was a 2014 VW Passat (diesel). They charged me 9k for the car, got me a 20.4% loan and said they were doing me a favor. 2 months later I went to a different Kia dealership and I was put into a 2019 Kia Sorento with a 11% loan. Their General Manager and Owner helped me get that car, far better service than Kia if St Cloud.

Went looking for just the fun of it. Found a Jetta wagon TDI, manual, which I have always wanted. The salesperson, Kristen was friendly and really worked hard to help us, even though at this point we weren't sure. After test driving, going through finances, we are going to pick it up today. I did read the reviews, both positive and negative. I am hoping that we will have a positive result with the purchase of this car. Everyone there was very friendly and helpful.

We bought a 2017 Kia Sorento. The salesman we had was new and seemed nice but the sales manager was very high pressure. We bought the car and was told it was gone over and ready to go. A few weeks later it started to make a noise. We had to put 500.00 dollars worth of brakes and rotors in the back. I would look elsewhere if you want to buy a car. Once they have your money they don't care.

They don't care about their customers at all, just the dollar. I purchased a 2011 jeep compass from here used, insured that it was in good working condition and had been checked out. Later that day I started having problems with it. They said they'd take a look. They couldn't find the problem and I don't even think they ** looked. Took to McKay's and they found the problem within a half hour of looking at it. Kia wouldn't work with me, saying it's just a maintenance issue even though I had the damn problem later that day! Now after purchasing a car from them for over 10k I now have to fork over another 350. Thanks Kia for nothing. I will be removing all advertising from my car and will not be going back.

The reason for this review is that I got really good service and I think that should be applauded. My husband and I have always been Toyota owners, but we wanted a third row seat that wasn't financially strapping. I've never considered a lease before, but Ralph ** was really helpful in explaining that with all of the leasing incentives Kia is doing right now. It was the best choice for us given I'm a full-time student. I literally came back to that dealership 3 times in one day and Ralph was helpful and patient with me every time. Once we did decide to go with the lease Jeff ** spent about 1.5 hours teaching me how to use all of the cool features that came with the Sorento (Love UVO & the Apple Play). This was no small feat as there are a million sweet features and I'm technologically challenged.

When I made the service appointment I was guaranteed a loaner car. I live over 2 hrs away and the engine light was on. I get to drop off my car and there is no car available. Then I am told I only have a warranty on my powertrain not anything else. WOW this is new. I have had a ton of work done and it's always been covered under an imaginary warranty. Lucas was awful! And customer service was not his goal. When someone spends hard earned money purchasing a vehicle and they buy a Kia specifically for the warranty then get told, "Nope," that's not too good for business. I will tell the whole world to avoid this place. They also use scare tactics, as in if I don't get my oil changed there then that will void your warranty. Hmmm...

Walked in looking to get a trade in and bought a new 2017 with no pressure!!

I purchased a new car last fall, which I enjoy. I have had my oil changes there with a tire rotation, as I haven't needed any work yet. Well, today I did the same, declined the 15,000 mile maintenance check that they pushed. Shortly after I was waiting, out came a technician with a obviously dirty air cabin filter, which he said was mine. He wanted to change it for $39.99. I declined, as I am able to change it myself for a fraction of the cost they wanted. So, I picked up a new filter, and when I pulled out the old one, surprise! My filter was FINE! Not only was it barely dirty! It was white! The one he showed me was pale blue! Crooked business, taking advantage of a customer - probably because I am a woman!!!

I purchased a Buick Rendezvous from Kia of St. Cloud about a month ago now. I test drove several vehicles that day and it took several hours. After very high pressure, I felt compelled to purchase this vehicle. It took all of the money I had. On the way home from St. Cloud, I ran out of gas as the gas gauge didn't work. About 3 days later, I found out that it needed a new transmission. The rear defrost doesn't work, and the front struts are rubbing on the tires. There is a ton wrong with this vehicle and it is very obvious they didn't check this vehicle over or didn't disclose all the things wrong with it.

I purchased a new 2012 Kia Sedona for my son. The selling point was the extended warranty. Since then, there have been many service issues not covered by the warranty. Among these issues were replacement of the brake rotors, replacement of a defective ignition switch, replacement of two headlights, replacement of electrical wiring in the air conditioner that caused a fire in the engine compartment and lastly a considerable charge to replace an oil drain plug that required removing the oil pan and plug and installing a new plug. The oil changes have always been done by Kia and the service manager had no explanation why the old plug couldn't be removed. The car presents a nice appearance but reliability and maintenance are totally unreasonable. I would be very reluctant to ever buy another KIA.

I want to start off saying that we have been going through them for 5 years and this is our 4th car experience with them. All other times would have been 5 stars. We have been going to them since they were a tiny little shed of a building and, unfortunately, will never be going back there again, unless it is to serve them a lawsuit for the lies. They have grown too big to care about customers now. Don't even bother trying to get a hold of them, via phone, they won't return your calls.

Went in to trade in my Buick, looking for a Chevy or Buick around $5000-$6000 then I was told they had them. Wait for an hour. Told they could not find them on the lot. I could take the truck and the Forte out to drive, I did. Prices too high then it was pressure from them as they had different people coming in with new ways to finance the deal. I was there for 5 hours, ended up getting the Forte, but said that I wasn't sure. 2 sales people tell me to "take it home, drive it and if I did not like I could bring it back anytime because they want to keep their customers happy. I could then get something different." Sent email to the salesperson twice and have no response from him. Manager said I needed to get off his lot because it was my car even though I was told I could return it. I was told by this sales person that he could "sell the car Monday morning for $12,000." I even looked up the book value and it is $6,400. I paid $9,000. Who is not playing fair?

I have received multiple direct mailings that are absolutely false and amount to nothing short of FRAUD. With regards to rebuilding your credit after a bankruptcy you state, "You must make a new purchase after bankruptcy in order to re-establish credit" Going on to say that keeping your existing car loan will do nothing. There is a very simple and common process called Reaffirmation to have your existing loans begin reporting back to the credit agencies again. Cease and desist the LIES and FRAUD.

Great job Kris ** at Kia of st cloud, best service I ever had at a dealership. Kris was nice, up front, honest and to the point. Went in at 9 am traded in 2005 Kia Sedona, drove off at 11:30 am in a 2012 Kia Sorento. If you looking for a car go to Kia of St cloud and ask for Kris **, he gets the job done with a smile.

I had an awesome time test driving different used cars. Got the one I wanted that day. Well, that car was not what I needed. I brought it back and got the car I needed and wanted within my budget, all thanks to Alex! I really appreciated the customer service and the time Alex spent with me! Everyone there made me feel special!

Kris was very kind right from the start. I would recommend him to anyone I know. He made our experience here at Kia great! We ALL think he needs a reward for being able to deal so well with us. :-)

My first ever brand new car. Working with Derik Boxell was so easy, from making the appointment, valuing my trade and completing the transaction, everything went very smoothly. If you are looking for a new vehicle, I would recommend visiting Kia of St. Cloud.

My mom bought a new kia from Omar and we are so happy with it that I decided to come and see if I can get approved and he is doing his best to work with us. He is friendly and very professional. Great person to deal with.

Alex has a very happy personality and pleasant. He appears to know his product.

Todd was very friendly and knowledgeable in regards to the Sorento and accessories. He was able to answer our questions without hesitation. My father recommended him to me and I would recommend him as well to others. The remainder of the team was helpful and available as needed. We were greeted within seconds of walking in the front doors with a smiling face. Restrooms were clean as well. We were offered pizza as well being here over the lunch hour. Couldn't have asked a better car buying experience.

He worked very hard for me to get what I wanted.

Friendly staff with good knowledge of the vehicles.

Omar is a very kind and helpful salesman. He had the knowledge and experience to get us into a vehicle hassle-free. We will be back and will specifically be back to work with Omar.

Ryan went beyond the call of duty to help us find a car for our daughter. We are extremely pleased with how hard he worked to help us. He approached us while we were driving the lot. Introduced himself and immediately focused on a used car solution to our specific needs. Listened to us without interrupting. Qualified our needs, then utilized his manager to identify a recent trade that fit us more than enough.

Lucas runs a very good service dept. Rarely makes a mistake. We all do on occasion. Kia of Saint Cloud has one of the best service centers in Saint Cloud. I highly recommend their service. Prices Are Very Good and the service people are friendly and willing to help you out.

KIA OF SAINT CLOUD Allows their employees to be rude to their customers in their Service department. Don't ever give LUCAS a bad review. He will yell at you and tell you never to come back for service. What good are these surveys if you can't be honest on them? I have only given one bad review in 5 yrs. of buying cars from them. All the people I have dealt with there were always given a 10 on all my surveys.

We had the best experience here and I would highly recommend people here because the service was just great and the Sales Consultant that we had was very polite and very kind and he did everything that he could to get us into a vehicle today. I appreciate all the effort that he put in to helping us.

We have been needing a new car for awhile now due to our family growing and our budget was specific, and we had certain things we needed and wanted in a car. Alex was able to go above and beyond for our needs and wants. I couldn't be happier with the service we received! Thanks again. :)

Same as all the other negative reports, pushy salesmen and high prices. I bought a car for $4000 less at another dealer who was not pushy at all. Stay away.

I have had a wonderful sales experience with Ryan **. He has answered all my questions thoroughly. I have been to a lot of dealerships and this experience is the best by far. I would recommend working with St. Cloud Kia dealership and Ryan **.

I am new to Kia. I actually haven't ever even driven through the lot before. Instantly Chad greeted me with a friendly smile! I could tell he was "down to earth" and didn't seem pushy or intimidating, which was refreshing!! He was very knowledgeable in every aspect of purchasing our new vehicle. I would highly recommend him!! Thanks Chad! We are going to love our new 2014 Sorento! :)