Kia of St. Cloud

Kia of St. Cloud

Waite Park, MN

 3.4/5 (44 ratings)
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About Kia of St. Cloud

#1 new car dealer in central Minnesota. #1 Kia dealer in Minnesota, Iowa, Illinois, North Dakota, South Dakota, Wisconsin for 2012.

We are fair, fast and friendly. Home of the 20 year 200,000 mile warranty. $19.95 oil change and tire rotations for life when you buy a new or used car from KIA of St Cloud.

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Page 3 Reviews 40 - 70
Rated with 5 stars
Original review: July 15, 2013

I needed the phone number to KIA of St Cloud and saw these reviews. I had to speak up. My old car was a head ache! They helped me get a new loaded Optima and lower my payment over $100 per month. I feel cool in my new Optima.

Be the first one to find this review helpful
Rated with 1 star
Original review: March 21, 2013

It all started when my grandparents bought a brand new 2013 Sorento. They wanted to trade in their 2006 Pontiac Montana. They were pressured into trading it in right away. They were low balled badly. The van was valued at around $10,000-$12,000 as it was not too old, had low miles (around 70,000) and was in near brand new condition. They were offered $4,000. My grandfather, knowing the value of the van, was not happy and wanted to leave. The salesman told him to hang on and he came back with an offer of $5,000. They ended up getting $7,500 on trade-in. They were told with the four cylinder engine with all wheel drive they were buying, they would get between 24 and 28 miles per gallon. They were happy with that and ended up buying the extra $1,700 10 year/100,000 mile warranty and the extra protection on the inside and outside, which ended up being in the neighborhood of another $700.

Just like many other reviews, they said they felt a little pressured into buying the Kia as soon as possible. At 5,000 miles, it was due for an oil change. In that first 5,000 miles, they noticed the mileage was between 17 and 22 miles per gallon. It idled rough and there was a bad road/wind noise in the top of the driver's door. They said they would look into it. There ended up being a recall on the bad idling and we were told it would be in Wednesday. That's all he said. The noise coming from the driver's was found to be normal, but you can even hear it from the passenger's side. As far as the mileage, we were told it was normal.

I find it hard to believe that a small four cylinder should be getting just a tad better mileage than our full size eight cylinder trucks. When they bought the new Kia, they said the mileage should get better over 5,000 miles. Well it didn't. We brought it back in and we were then told once it gets 10,000 miles on, the mileage should go up. Well now as it's reaching close to 10,000 miles and no signs of improvement, we are now told 15,000 miles. Looking in the manual, break in shows between 600 and 1,200 miles. That allows everything to seat right and the engine is officially broke in around that 1,000 to 1,200 mile mark. Not real sure where they're pulling the 5,000, 10,000 and now 15,000 mile numbers from, but they are totally inaccurate.

The one day we had it in there talking to a salesman about the mileage, he wanted us to wait and he wanted to take it for a drive. When he got back, he showed us a video he recorded on his phone. He turned the info center to average fuel economy and started driving. Once he was up to speed, he reset the system and shut the radio off, the fan off, all the options he could off. I was carefully watching the speedometer and I could clearly see he wasn't using the brakes at all when he was slowing down, obviously increasing the mileage because the engine was coasting. It doesn't take a genius to figure out how to rig that system. I can make it show anywhere from 13 to 50. That proves nothing. I also wondered why we couldn't go with. He insisted he go by himself. After watching the video, I figured out why.

They treat you very badly and like you are very unintelligent. We have also been thrown the excuse of not getting as good of mileage in the winter. So strange considering I can get 18 with my full size GMC Yukon XL in the winter and it doesn't vary at all, whether it's -30 or 100 degrees out. Nine weeks after being told the recalled part would be in Wednesday, we decided to call the Kia plant in Georgia. After a phone call from them in Georgia to Kia of St. Cloud, we had an appointment because the recalled part had come. Keep in mind, a recalled part. Wouldn't you keep a bunch in stock? No, make the customer wait over two months after they bought a $32,000 car from you. What ever happened to "The customer is always right?" Not here. Once they have your signature and your money, you're screwed.

They're stuck with a small four banger that gets mileage like a full size truck. The vehicle itself is not that bad, but between the mileage and the poor customer service Kia of St. Cloud offers, it was something we would have never done. We just took the warranty off and are planning on going back to a genuine Chevrolet that has never failed us. As far as the reimbursement Kia is offering, with almost 9,000 miles on it, we are getting a check for a lousy $71. We're averaging around 20 miles per gallon. With the old ratings that were a complete lie, we should be averaging around 26. That's a six mpg difference. That's a huge percentage. At 9,000 miles, if we were averaging 26mpg, we should have burned about 350 gallons. At $4 a gallon, that's $1,400 in gas. Now we're getting 20mpg. We have burned roughly 450 gallons. At $4 a gallon yet again, that's $1,800 we have spent in gas already. According to my calculations, that's a $400 difference and not $71.

Kia tried making it right, but I'm smarter than that. $71 doesn't cut it. When you tell the people at Kia of St. Cloud, they say "I'm really sorry, but there's nothing I can do" and carry on like nothing happened. It doesn't affect them that they're screwing their customers over. My next story is about my vehicle. Since my grandparents bought a new vehicle from there, I thought I'd give them a try. Worst decision in my life. Fortunately I was spending $12.95 instead of $30,000. I got an oil change in my 2002 GMC Yukon XL. A few days later and I was very lucky I was in it and paying attention. The oil pressure gauge read zero and my info center said "check engine oil pressure." I heard knocking coming from the engine so I stopped. We towed it to a heated garage and once it was warmed up, it was fine.

A few days later again, it did the exact same thing. We decided to drain the oil. What came out was not oil. Kia put something in there that could have potentially ruined my engine. If I was inside letting it warm up and it ran without oil for 15 minutes, I would have a lot different situation on my hands. What came out looked like chocolate milk. I put a different filter on it and good oil in it. Luckily my truck has been fine. I finally had the chance to bring it in. A few guys looked at it, shrugged their shoulders and said, "Condensation. It was flooded. Short trips. We don't know what it is. We can show you what we have in the back. What do you want us to do about it?" That's how they take care of their customers. They don't care!

When I was in and waiting for my oil to be changed, they came back with a list full of things wrong with my Yukon and basically told me it's unreliable. The tires are bad, the wipers are bad, the ball joints are bad, the brakes are bad, the belt is bad, the cabin filter is bad, yet I haven't touched a thing on it and it's still going strong just like any GM car or truck out there. The prices for what they wanted to change at the time were beyond ridiculous. $120 for a belt that costs $17 at a store? With all the bad reviews this dealer has, the crappy customer service and the pushy salesman, something has to change. They're screwing people over and they think it's perfectly fine.

In a few years they won't be around. Enough people will get sick of the way they're running their business and do something about it. That time is now. They got my grandparents' money, sold one of my cousins a lemon and wouldn't do anything about it, and just about cooked my engine. Time to put an end to this mess. After looking at all of the reviews about other local businesses, this is the only one that is having major issues. They put the blame on "a few people" and "we can't make everyone happy," but at this rate I'm not sure they're making anyone happy.

28 people found this review helpful
Rated with 1 star
Original review: Dec. 7, 2012

I was buying my first new car which should have been a fun and exciting time. It turned into a nightmare. I was told that I could not order from the factory. The color that I wanted, they found one, "But wait, that one was sold." Then I was told they had another one. I went to get that one, "Oh wait, we did not get that one either." I was pressured into buying a car from their lot, not the color that I wanted and then when it came time to get that one, it was also already sold. We finally went to Morrie's in Minnetonka and were treated very well! Now, with the fuel rebate, we took our KIA there to have the mileage verification. This was on November 14, and we still have not heard anything, so I called and they had no record of it! I cannot believe that this dealership can stay open. It is a complete joke!

15 people found this review helpful
Rated with 1 star
Original review: Oct. 31, 2012

First time buying a new car, I don't know what the process is. I came in to see if I could get accepted for a car loan. Meanwhile, I looked at the Kia Rio's. When I went out to look at it, I said, "I hate that color!" I was reassured that I was only looking at the model to see when it entails. Later, I test drove a Kia Rio and commented that I can see myself driving this type of car. Once we got back inside, we worked more on the paperwork for what I thought was the loan. He asked what I wanted in the car and I named off cruise control, automatic windows, and a sunroof would be nice. He gave me the information book to look at everything that the Kia Rio holds (they colors or what not) and once the paperwork has been processed, we can go look at the cars.

After the paperwork was done, we went outside and I was shown my new car that I didn't even know I bought. It was the car that I test-drove which didn't have cruise control or sunroof, so they wanted me to go back in a week later for them to add it. I was furious and yet felt stupid so I didn't say anything. Well, I did mention that I didn't know this was that car I was getting (the car I test drove that had some kind of decal on the side). A couple of weeks later, I brought in my car to add the stuff (I would have rather bought a car that already had it). When I came to pick up the car, my seat covers were missing and my gas tank was empty. I brought it in with a full tank. When I told them that I brought my car in with a full tank and now it is nearly empty, the reply I got was, "We don't fill gas tanks. If we do, it is only about $5 to get the car where it needs to be. We had to bring your car to the cities to get the add-ons."

I also left my ID in the rental car, which I filled the gas tank up more than halfway and washed and vacuumed it to be nice. I pulled out pop cans and other garbage that must have been from previous renters. When I called to ask about my ID, they said someone else has the car and I have to wait until they return it. That tells me that they don't clean or maintain their rental cars in between renters. Several days later, I called back again asking for my ID and was able to get it back. I am glad I got a new car but I felt like I was getting bent over and spanked with the service I got. I'm definitely going to be doing a lot of research next time I do anything.

14 people found this review helpful
Rated with 1 star
Original review: Oct. 24, 2012

I went to go buy a $7k car they had. The salesman told me that he couldn't finance me to get it, but he could finance me on a 2010 Optima and that it was the only car he had that they could give me. I didn't really like the car but it was better than what I had. By the time it was time to sign for it, my monthly payments went from $260 to $375 a month. The car was priced at $17k with 55k miles. It was a standard model, so there were no goods except a CD player and power doors/windows. Two weeks later, I found out that it was a prior rental car and by law, they must tell you before you sign. If I had have known this, I would have taken my business elsewhere. They won't work with me to put me in something that I can better afford or is worth the payments. Horrible customer service. Please save your time and money and skip this place.

14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 29, 2012

My elderly grandma went to KIA of St. Cloud to purchase a vehicle. She went there alone and purchased a car and they took advantage of her and charged her almost $8,000 over blue book! $8,000, people! What kind of sick people can do that to a sweet old lady! My grandma is a very sweet, hardworking lady who does nothing but work and help out her family. People, stay away from that dealership!

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 20, 2012

We bought a new 2010 KIA Forte. At 4000 miles, we asked the dealership to check out why we could smell anti-freeze in the cabin and see a film on the windshield. They said nothing was wrong. It continued to be a problem. In March of 2012, we had a tune-up done and that mechanic said there was a coolant leak. The dealership said the leak was caused by a part being corroded by the anti-freeze and that we would be responsible for the cost of repairs since the car was out of warranty. They said the new part would not be corroded by the coolant. We want to know why they won't pay since it was their part that failed and we had complained about this issue from the beginning.

12 people found this review helpful
Rated with 1 star
Original review: Sept. 7, 2011

Rate my overall experience? Do you have something lower than a one? This business is the worst company I have ever dealt with in my life. If you are considering purchasing a vehicle here, please read online every complaint you can. And take them to heart. I wish that I had looked first because I would never have bought anything here.

I purchased a used Ford Expedition from Kia of St. Cloud in July 2011. The salesman involved in the sale, Michael **, lied to me from the moment I walked into the business. I was told (verbally and written) that the vehicle I purchased would be 100% to my liking when it was delivered to me, or I could void the sale and get my trade-in back.

When the vehicle arrived, the power mirrors and power windows did not work. I was told by the salesman that Kia would fix it or reimburse me for the cost if I had it fixed elsewhere. I had the truck approximately 30 hours and drove it approximately 16 miles. Then the check engine came on, indicating the emission system was not working correctly.

The truck was also shaking like a diesel at this point. I called Kia immediately and was told by the salesman and the manager that Kia would absolutely fix this. I was told to bring the truck in. I brought it in on my next day off (Saturday) and was told they would look at it Monday and probably have it fixed by Wednesday.

On Tuesday, I called and the service department knew nothing about the fact that Kia was supposed to pay for the repairs. They acted like they were doing me a favor by shopping for cheap parts for me. I reminded them that they were paying for it, not me. At that point, they said they would have to check with sales.

They never did check with sales. They never ordered any parts and they never called me back. A few days later, I was told by an employee that the parts were in and the truck would be done that day. 3 days later, I find out that was a complete lie. Nothing had been ordered and nothing was done.

This is 10 days that they have had the truck by now. I requested to void the sale. The manager never calls me back. When he does call me back, he informs me that they have "satisfied their agreement with me" I ask, “How? You haven't done anything." He informs me that the 100% guarantee I was given does not exist in my file (and when I look in the sealed envelope I was given on purchase day, it is missing there as well).

I try to talk to the salesman (Michael **) and am told "I don't care what you do with the piece of crap, it's yours, you are stuck with it". After many, many calls (I requested to void the sale at least 4 times) and much effort on my part and the one decent employee that exists there (Clifford in service), the manager does agree to fix the catalytic converters on the truck, which are causing the emission problems.

Clifford tells me price is $600 while the manager tells me it is $1,200. Anyway, the manager refuses to fix the power mirrors and windows that were broken when the truck was delivered to me. The truck is sent to an independent muffler shop (I assume to have aftermarket parts welded in, to save money. But even though I requested copies of service orders, I was not given any). The power mirrors were also fixed. Kia wanted me to pay for it, and my husband refused.

I ended up taking the truck back home with the power windows still broken and I have no desire to ever return to Kia of St. Cloud for any reason. I plan to file as many complaint reports as I am able to warn people away from purchasing from this company. I wish I had followed my instincts and walked away immediately (when I met the salesman, I did not like him from the beginning). I know I will never again shop here and I will never again be pressured into a sale. If it sounds too good to be true, then it definitely is!

13 people found this review helpful
Rated with 1 star
Original review: Aug. 29, 2011

I was referred to them by another auto dealership in Saint Cloud. I did not even get out of my car. There was a lady standing there and she started to help me. Jose helped me from there on out. I was looking at a Kia Sorento that was used. They had just gotten it back from a previous owner. At first, he said that it was $28,000, then the price lowered to $25,999. They were only giving me $500 for my car when kbb.com says that it's worth $1,405.

Jose talked to his boss and said that they would give me $1,000 for my car, which was okay with me. I had them put in the paperwork that it had to be approved by my bother and they were fine with it. I went home and looked how much the Sorento was worth--only $24,000. I called Jose about it and said that I did not want the vehicle. My brother had found me a vehicle and already put the down payment.

Jose kept trying to make other deals with me to have me buy the vehicle. He told me that they would pay $2,000 for my car and that they would lower the price of the vehicle to $24,999 (not a big difference). I said that I would think about it and talk to them on Monday. I looked online today and they have the vehicle, that I signed paperwork online, for a lower price than what they had told me a couple of times.

15 people found this review helpful
Original review: June 17, 2010

We went to St. Cloud looking to buy a vehicle. Kia was the first place we stopped at, just looking but had a flat tire on the Durango. I changed tire and test drove three vehicles. We didn't continue looking somewhere else and purchased a 2009 Kia Rondo. On May 28, Tuesday after Memorial day, I didn't like the car. I called the dealer to talk to the manager. He didn't call me back. I called on Wednesday, talked to Josh **. He told me to come in and see what we could work out. On Friday, I brought the car back. He asked to remind him what I was there for. I told him and he had to talk to his manager. He told me we could work a trade. On June 4, I found a different vehicle and they did the paperwork . It turns out I got $3600 less on the vehicle I bought 1 week ago.

12 people found this review helpful
Original review: Jan. 29, 2010

I purchased my 2010 Kia Soul from St. Cloud Kia in March of 2009. In June of 2009, I returned to the dealership to have my car looked at after I hit a curb. The recommended service was a new rim and a new tire; this being a new car, those items were not cheap. I agreed to have the work done. After I got my vehicle back, it had a very strong pull to the the left.

I brought my vehicle back to them, less than 1 week later, explaining what was going on. They kept my vehicle for 2 days, they test drove it, stated there was a pull but it could be due to the wind that day. No work was done because of 'the wind.'

I returned for the third time to their dealership on January 28, 2010 because my vehicle was still pulling to the left and when going over the speed of 65 there was a terrible shake. They test drove the vehicle and agreed there was a shake and a pull. They also stated that I needed to have my alignment checked and my tires balanced.

From the beginning of my service appointments with them, I asked for an alignment check and they stated that it was not necessary. They have previously ignored me when I asked for that service, and now they recommend it and it is no longer covered under warranty. They also told me that they did recalls on my vehicle that I was never given any paperwork for. When I received my car back after a mere hour it smelled of smoke. I am not a smoker and have never had anyone smoke in my car. All of my radio station settings had been changed as well.

The service manager has always been just plain rude towards me. On that final day (28th), he tossed my keys at me and told me to get out and made me wander the car lot looking for my car. I am very upset with this whole matter. I feel violated and ignored and used. I love my car but going through what I have with this dealership has made me second guess my purchase. I would never recommend they to anyone. Possible problems due the the misalignment and possible unbalanced tires. I am in the process of finding a new dealership.

11 people found this review helpful
Original review: June 23, 2009

I've dealt with an auto dealer for about 2 weeks on a truck purchase. Finally, on 6/16/09, I made a deal with sales manager Mike ** for a purchase of a 2004 Chevy 2500. We had a verbal agreement, he asked for all my personal info for the title transfer, sent all my personal info and he wanted down payment to hold the truck. I gave him the down payment and gave him my credit card to hold it, done deal, went to obtain a loan for the truck on 6/17/09, sent him a confirmation that I had the money in hand.

On 6/17/09, he said it was a done deal. Mike ** called me on 6/18/09, to tell me there is a problem with the title, there was still a lien against the truck, said he's working on getting a clear title. The previous owner had just got a divorce and it wasn't looking good for a bank to help him with lien, so the previous owner would have to bring car he traded back and reacquire the truck.

I did a Carfax report on the truck, obtained the previous owners information, made a call to him, to find out the previous owner is not divorced, does not have a lien against the truck and had no knowledge of this so-called title problem the dealer was lying about. I called Mike ** on 6/15/09, to ask how it was going on the title problem. And he said, at this point they were still working on it, lying through his teeth, that's when I busted him on all title allegations he was making, told him I had talked to the previous owner and there was no problem with the title, that I was getting lied to. By the sound of his voice, he was nervous that I had done this, he didn't really know what to say, he told me he was going to check on this and call me back in 15 minutes, he called back in 30 minutes and said he talked to the GM and he was instructed to tell me that this truck is no longer available to me, great dealer ethics huh! They had sold the truck while I had a verbal agreement and a down payment on truck along with all my personnel info.

This dealer has the world’s worst sales ethics and their treatment of customers, by lying to them is beyond words for a dealer like this. What can I do? I believe this dealer needs to be reprimanded for their actions, so another customer does not need to go through what I just went through, not only that, but I am out time, paying for a loan without a truck and the cost of a Carfax report and all the hardship(stress) this has caused. No dealer should be allowed to treat anyone like this! The trust I have for dealers has been severely damaged, especially Kia of St. Cloud.

11 people found this review helpful
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Kia of St. Cloud Company Information

Company Name:
Kia of St. Cloud
Address:
901 2nd Street South
City:
Waite Park
Postal Code:
56387
Fax:
(320) 443-6561
Website:
www.kiaofstcloud.com