
Mitsubishi Reviews
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About Mitsubishi Motors
MITSUBISHI ELECTRIC manufactures a range of consumer electronics, including televisions, projectors and home theater systems. The company’s products cater to both residential and commercial markets and aim to enhance visual and audio performance.
- Good fuel efficiency
- Affordable maintenance costs
- Frequent mechanical issues
- Poor customer service experience
Mitsubishi Motors Reviews
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Reviewed Dec. 17, 2019
I bought my 2010 Mitsubishi Lancer DE new. Right away it had a problem with the air conditioner, which was fixed by the manufacturer before I got the car. Things were OK with the car until recently. 9/2019, I was driving on the freeway and got a symbol on the computer screen that I did not understand. The car lost power and fortunately I was able to safely pull over and the car was then towed to the dealer. Something was wrong with the transmission, which fortunately was fixed under my power train warranty. Now three months later, the engine light keeps going on and off. The code is for catalytic converter. I took it to the dealer who said it is no longer under warranty even though it only has 79,000 miles on it. My warranty was eight years or 80,000 miles for bumper-to-bumper. I have talked to several mechanics who said they never heard of a catalytic converter going bad with this kind of mileage.
Mitsubishi will not do anything about it because they said my warranty is expired. This was my first new car and I maintained it and took good care of it. I was told these cars should go 200,000 miles and I was hoping it would. But now in the past three months it has needed two major repairs apparently. I am afraid of what might go wrong next. I think Mitsubishi should be covering the catalytic converter, but they refused. One mechanic said this is a factory defect because it is too soon for it to go bad. I am thinking of getting rid of this car now and getting another one and it will never be another Mitsubishi.
I also did not like the customer service when I took my Lancer in to have the code checked. I asked to talk to a couple salesman about a new car while I was waiting. One said he could not help me because his desk had too much sensitive information on it. Another one came to help me, but when he asked me how to spell Lancer, I was so shocked I did not want to deal with him. The service manager gave me such a bad migraine that I took three Vicodin after I got home and it still didn’t get rid of it. He told me I needed a new catalytic converter, but on the drive home, the service engine light went off. Now I am not sure what to do. I called Midas and they said I will have to pay them again for a diagnostic fee if I want this checked out. I did not expect to have this kind of aggravation on a car with only 79,000 miles.
Reviewed Dec. 15, 2019
The purchase was easy. Found the car, did app over the phone, went in, test drive, was out the door in an hour. The car is amazing. Handles awesome in all weather. Not too big, not too small. Good on gas. Lots of bells and whistles.
Reviewed Dec. 14, 2019
Similar quality and amenities to the Toyota Camry without the high purchase cost on the used market. I have one with 267K and other than routine maintenance + one alternator no issues. Can't beat that.
Reviewed Dec. 12, 2019
Handling is a little twitchy. Braking is responsive. Overall good value for the money.
Reviewed Dec. 6, 2019
I feel this vehicle is safe and reliable and has all the features you would want in an suv that is affordable to the average consumer. It also has 4 wheel drive. The interior is spacious and accommodating. The one drawback is the radio media center.
Reviewed Dec. 1, 2019
I bought my Eclipse in 2006 brand new. It's been a reliable vehicle the entire time I've had it. The only damaged it's ever received is either from another driver or me. The only bad thing I can say about it is that the blind spot is terrible. Because of that, I back into a lot of things and I have to be very careful when backing out. It has minor wiring issue with the map light that I did by simply jiggling the wire. Parts of the numbers on the radio screen have begun disappearing. Basically, I don't know if my volume is at 11 or 15. No biggie. Other than those minor issues, this car has been completely reliable. Which I need when I have 3-4 hour drives to visit family. When I buy another vehicle, it will be another Mitsubishi.
Reviewed Nov. 30, 2019
I bought my 2015 Mitsubishi Mirage in 2016 from Hertz. The price was excellent... as well as the value. I would have preferred a larger, more solid car. However, I am retired and only drive to the stores and doctor visits, so it is perfect for me. I absolutely Love it!! I am out and about quite a bit and a tank of gas lasts me 3 full weeks! I could not be happier with my purchase.
Reviewed Sept. 25, 2019
BUYERS BE WARNED! Stay away from Mitsubishi cars.The radiator sensor broke in my Outlander, and it will not smog with the engine light on in California! As a result, I can't register my car. Mitsubishi only sells the sensor and radiator together for $1,500! This is a total rip off, as there is nothing wrong with my radiator! The DMV said to junk it for $1,000. I guess they are saying Mitsubishi is junk? I don't have this kind of money. What am I supposed to do Mitsubishi?
Reviewed May 6, 2019
My 2016 Outlander was rusting all over the top of the weatherstripping above the windshield and beside the windshield. And they called it stone chips when obviously was no sign of stone chips because it was bubbling under the paint all over the weatherstripping of the windshield. For a company all about their warranty, they really fight not to cover it. I had a VW that had the exact problem and they fixed it next day. Never buying Mitsubishi again seeing as my 3 year old car is now my junker.
Reviewed May 2, 2019
I lost one of my 2002 Mitsubishi Montero Limited keys and needed to have a new one made. I looked for a replacement in several shops locally without any luck. Apparently, the key is non-standard length and has a chip in it. I called the Hub Mitsubishi of Katy dealership and was told that it would cost $140, which I thought was expensive, but I needed the key so I made an appointment to have it made. I went to the dealership and was told that it would cost $140 plus another $95 for the key. A whopping $243, including tax to have a key made. I believe that the cost to have the key made is excessive and unjustified. I told Anthony, the Service Manager, how I felt. I paid for the key and left the dealership.
Reviewed April 17, 2019
I submitted a warranty claim last fall concerning rust breaking through on the tailgate of Mitsubishi RVR. As asked by Mitsubishi, I took the car into the body shop to ascertain a quote. The body shop took pictures and noted that the best course of action was to replace the tailgate. Mitsubishi decided to pursue a body shop of their own choosing and further decided to repair vs replace. I advised Mitsubishi that the repair would not hold and that the rust was bound to reoccur. Sure enough, it reoccurred as I had expected it would.
I called Mitsubishi as soon as I noticed the rust breaking through again. I asked them to pick up my car, provide me a replacement car and to replace the tailgate. They agreed to pick up my car and provide a replacement, but then re-nagged on that agreement. I was then asked to take the car into the same body shop of their choosing to have photos taken. I did that and waited and waited and waited for Mitsubishi to call me to outline next steps. As they did not call me to follow up, I ended up calling them about a month later only to be told by them that they would not stand behind the failed re-paint job. Buyer beware!
Reviewed March 17, 2019
My newly purchased 2018 Outlander had to be taken into the shop due to excessive rocking of the passenger side power seat. The car was purchased new and has been taken into the shop for this issue 4 time. After two repairs which included complete replacement of the seat track, there is still excessive movement. In fact, service department personnel both agreed that the problems exists while comparing the problem with another vehicle on video! They compared my vehicle to a 2018 and 2019 Outlander which apparently has the same exact seat mechanism as the 2018.
During the most recent service attempt, the regional corporate manager (rep) determined that there is no issue at all, and that operation is normal. He determined this after trying to belittle me with his words. Interestingly, I have been placed in 4 rental cars due to this issue, so I'd say there is a problem. At this time, it seems as if there is no fix, and I am stuck with a new but defective vehicle. I had a Montero in the past, so I went with Mitsubishi this time. I am sorry I did. This is the worst decision I made. I now drive a very expensive vehicle in which the driver side seat rocks back and forth any time I accelerate or break. The seat does not feel secure at all.
Reviewed Jan. 4, 2019
I bought a brand new Mitsubishi Outlander PHEV few months ago. And recently I noticed a tiny paint chip in the left side of the car. I contacted Mitsubishi rep through online message and asked if a touch up paint can be sent to me. I was told to take the car to dealership. When I took the car to the dealership, the guy determined it was a "rock chip" without even look at it. And the dealer wanted to charge me hundred of dollars for a tiny paint touch up. The paint chip was less than 1mm in diameter, how could this be caused by a rock? It is definitely a pint defect. I am very disappointed about how Mitsubishi and its dealer treat their customers for such a small issue.
Reviewed Nov. 7, 2018
Mitsubishi sent me a safety recall for my Outlander, trying to get an appointment with the nearest Dealer, no appointment available due to unavailability of Mitsubishi tech for a month, called Mitsubishi to find a solution, they told me either go to another dealer 90m drive each way or wait using a car with a major saftey recall. Calling them was a big waste of time.
Reviewed Oct. 22, 2018
Last year was a milestone for me, rebuilding my life and credit after many rough years... in short I decided to buy a brand new car to reward myself. I choose the worst company in the world. Mitsubishi. Westborough Mitsubishi in Massachusetts. Do Not BUY. After week 3 of being in my new car, I began to notice stutter in the engine, RPM's going crazy. Called and was told that's the way it runs. Ok. Drive another couple weeks. RPM still going crazy, loss of power, misfiring, stall/stutter in engine... driving on highway feeling like I'm driving in hurricane, but 80 degrees sunny and no wind. Brought it to dealership. Was told they scanned it, no problems. It's a 3 cylinder. It's a CVT transmission. It's how I'm driving, it's how I'm stopping and starting... every reason except that the car may actually be malfunctioning.
A few weeks go by my car starts showing increasing miles on odometer... too many. I start doing math and tests on my own. Car is legitimately tacking in a half mile for every mile I go. I call again. I've taken pics and videos and logs of what it is doing. I offer to email my data. Matt the service manager says (verbatim) “sweetheart, there's no dummy lights... there’s no problem". Ladies... need i say more!!! My head gasket was about to blow. Yes pun intended!!!
So I began to research and keep track of everything the car is doing...beyond simply riding like **. My 3 cylinder brand new car after a year has cost me $5,678 in gasoline alone. It says I've driven 43,000 in one year! Mind you I live in Massachusetts one of the smallest states in America. That means I've had to drive over 800 miles a week every week. That means 124 miles every day 7 days a week 365 days. Ok so I do work full time not driving. I sleep 8 hours a night and do other things besides drive. The average American drives 14,000 miles in one year... I've done the math. It legitimately has added over 20,000 miles I did not drive.
I spent the day at the dealership with a Mitsubishi rep to no avail. My numbers, my proof mean nothing to them. I'm irate to say the least. I am however about to wage war on Mitsubishi... including local news and a lawsuit. There are many other details far too many to detail in this essay. However I would like to extend an invite to anyone else with a 2017/18 Mitsubishi still under warranty with these problems, similar or otherwise to contact me at my email: **.
I believe it's time to look into a class action suit. Fyi. Honda and Nissan were sued for accelerating odometers. Just because your car is new or you believe large corporations are held to higher standards... trust your instincts. You are not a moron and if you feel or have proof your vehicle is faulty then join me and let's make Mitsubishi pay for their unethical business practices because I for one am not letting this go. I've worked too hard and nice things are few and far in between for single working tax paying mothers like me or dads or anyone... It's not ok. Again **.
Reviewed Oct. 2, 2018
Finance manager (Joshua @ Jeremy Franklin) who I signed my papers for my car, told me that NEW Cars don't have a title and to use the BILL of Sales to register my vehicle, so almost a months and half later I receive the title in the mail which was dated April 2018 which was pre-owned and signed off by the original buyer. Joshua said this car was new and no title. I purchase this vehicle in June 2018. The salesman (Jesse **) called me to chastise me for giving this car lot a bad review so he informed that the FREE 3 CAR WASH DETAILS that he said I was getting I am no longer eligible.
They also have a referral program if some you refer someone you will get $ 100.00. My relative referred me, they tried to talk their way out of giving her that $100.00 which she just got September. Almost 3 months after I purchased a vehicle from JEREMY FRANKLIN MITSUBISHI KCMO. WILL NOT REFER ANYONE TO THIS DEALERSHIP. FULL OF NO TRUTHS, UGH.
Reviewed Sept. 11, 2018
The down payment that you put down for your car is used as their commission. The manager gets that money and puts it towards raises and his bonus for that month, NEVER towards the payment of the car. They charge you an additional payment that is the same amount that you put down to cover up when they used it for commission. The manager admitted to taking 21-year-olds and younger to court and lie just to get the car back and have them pay for the payments even after they auction it off just to make a profit. The salesperson is told to falsify the application so that it approves it on the lot and then lets you leave without insurance on the car so that they are not responsible for anything that happens.
Then after the seven days that you have the car, the manager calls to let customers know that they weren't approved and takes the car away after having you sign an agreement that you would pay for the car before you leave the lot puts you in the tough situation when they call for the car back. So that how they get their money and trust me I know because I was an intern there. They are ripping people off and making it legal, the cars are not for individual sale and they can take you to court for it even after the car is yours and paid for.
If you have bought a car from them especially the one on Peach Orchard be very careful on what you do with that car. Even after years they can still come after you just because you have money in your wallet. If you have any specific questions on anything that they told you and wants to know if there's a way out of if what they told you were true, I am an attorney for sales and funds on owned business, email me at **. Thank you.
Reviewed Aug. 20, 2018
I've owned 2 brand new Mitsubishi Outlander GT. Sold one and still own the other. First one I sold with about 15000 miles. Second one has 2800 miles as I write this. I've had lots of problems with them. The most severe is on the current one. Brake system failed and experienced sudden brake failure. The ABS module leaked brake fluid and allowed air to enter the system. Brake peddle sunk to floor and almost no brakes. All the brake fluid stripped all the paint on the way down to the floor... including frame and subframe.
All is rusting now and Mitsubishi will not fix it. Upon inspection of the damage, subframe was already rusted in the sections where brake fluid never touched. After researching, this brand has had issues with rusted out frames. I live in S. Florida. Car is 4 month old and is rusted... pretty bad. I've never seen or ever heard of something like this. The subframe hold up the engine and also the suspension control arms. By the way, one of the control arms is rusted also. This will become a safety issue very soon. Besides this issue, all interior parts squeak and rattle after a few months. Engine trips at idle (in both cars). I've sunk a lot of money buying these cars... I have lots of regrets.
Reviewed June 28, 2018
I own a silver 4-door midsize sedan Mitsubishi Lancer. I bought it in 2010 brand new from Gillman Mitsubishi. I like that it's quick, sleek, trendy, came with system performance tires, tinted black windows, devilish looking front-end, honest looking rear end. It goes at 1:20. I've gotten as high as 1:15 truth be told. I picked it because it was my price range but it fit my personality. It also has a great trunk space, came with a full-size spare tire and a really good warranty. If there was to improve, I would add a sunroof, spoiler with fans maybe, have it maroon is color. Maybe if you added a decorative air intake, rice burning muffler, if you add it blue halogen lights, fog lights on standard.
Reviewed June 27, 2018
I've been very satisfied with my 2011 Mitsubishi Galant. It handles very nicely and gets good fuel mileage. It is also very attractive and comfortable to drive. I also like its size. The features I most enjoy are the sun/moon roof, the 6-CD stereo, satellite radio accessory and the touch- screen information center, including navigation. Although I enjoy the Bluetooth availability for hands-free calling, I do wish I could also utilize other features via Bluetooth such as my music players or having my text messages read.
Reviewed June 26, 2018
Mitsubishi Lancer is a small car and a perfect fit for my family. Fits car seats good, it's good on gas, and fast. It has good steering and has a nice sunroof but it isn't working right now. It's a nice car that runs great and it has good interior but I wish it was all one type of interior design and not mixed of leather and fabric. I also wish there was more leg room in the front seats and the car sun roof in my car opened.
Reviewed June 24, 2018
My Lancer's color is beautiful. My family and friends love the outside and interior design. Very comfortable to take long distance trips, also very very economic. And the seat's design is ergonomic for tall and short people. Not super noisy and relaxing to drive. It is fast and it feels very light when you driving in long distance highways. The space is fair for a small family like mine, suitable for pets and kids. The GPS system that comes with it is very simple to understand. Also the stereo design is incredible updated. Everything it has is perfect for my boyfriend and it has even the sunroof.
Reviewed June 23, 2018
Decent size Lancer sedan, lots of room in the trunk, awesome gas mileage, easy to get in and out of, rides easy, car seats fit easily, great car for the price... Bluetooth is a great feature as well. However, if you are driving with no music on the sound from outside is very noticeable. I would also like power seats and would improve the radio system, it can be confusing to navigate in the beginning.
Reviewed June 22, 2018
My Mitsubishi Eclipse was inexpensive and had plenty of trunk space. I also liked the aftermarket radio installed and the manual sunroof. The heater was also very warm. However, it was used and the performance of the alternator assembly and its belts left me high and dry on the highway. The alternator assembly and belts need tightening. The sunroof should've been powered and a better sound system should've been put into it. Also, the air conditioning should've been cranking out very cold air.
Reviewed June 17, 2018
So far so good, although the Mitsubishi Galant is a little big for me. I wish it were a manual transmission. I don't really care for the "turbo" option and the heater gets really hot and seems to warm up quickly. I don't like that the parking brake is in the center. It sticks up way too far and I always bump it when I reach over to grab something on the passenger seat. But I like how comfortable my car is. And it was the best used car available in my price range. It rides smooth and like it but I really don't love it.
Reviewed June 14, 2018
I HATE THIS CAR!!! I purchased this 2002 Mitsubishi Galant in 2015 with 120,000 miles. I have only put 10,000 miles on it in three years and things that NEVER broke on other cars I've owned with 200,000 miles on them are breaking on this car. The bigger problem though is that the car is so poorly designed that no one even wants to work on it. For example, one month after I purchased the car the horn broke. Three mechanics refused to work on it because THE HORN IS INSIDE THE AIR BAG!!! To fix the horn would require replacing the airbag! So I have no horn. Another thing that broke is the flywheel, which means the car won't start. Have you ever heard of a flywheel breaking at 130,000 miles???
The real problem, however, is the flywheel does not come off separately on this car like it does on other cars. Therefore, the necessary part is NOT IN STOCK ANYWHERE, and has been on back order for a week. So I've been without my car for a week!!! Also, something I did not notice when I bought this car is that there is no keyhole on the passenger side. I have dogs that ride to the park every day, so if I want the dogs to be able to safely jump in, I must park this car with the steering wheel against the curb. This means I'm going against traffic when pulling away from the curb. I WILL NEVER BUY ANOTHER MITSUBISHI!!! I repeat, I HATE THIS CAR!!!
Reviewed June 13, 2018
Mitsubishi is great. It has been getting me to point a and point b. I love this car very much and it is my baby. I wouldn't trade it or sell it for the world. I love most of the interior and also the seats and leather. I feel so comfortable when I drive. It drives really good and really smooth. I haven't had a problem or any type of issue with my car. Mitsubishi could improve on the wheels, color and interior. I would love for it to be more roomy and also have tv and a better stereo and automatically start.
Reviewed May 22, 2018
I have an open case with Mitsubishi Motors, as of today 5/22/18 it has been 30 days. 2015 Mitsubishi Mirage DE - The first case manager was Lupe who was helpful and responsive, but soon as issues escalated, and the case was handed over to Yafre, I rarely got a call back, and despite my asking for calls back to inform me on the status of the case, Yafre has been horribly uncommunicative and avoiding calling me. The district manager, Mr. **, with whom I spoke only once, and with a promise to call me back, never called me back at all. I asked the main customer service line to alert Yafre's direct supervisor regarding his lack of communication, they could not, letting me know that Yafre is the only one who address the situation with his superiors.
You can clearly see the problem here, I am getting poor customer service and I cannot get ahold of anyone to help resolve the case or give me an update on the matter at hand. Although no one at an area dealership is to blame for this matter, I have no confidence in the Master Technicians with 30+ years of experience who have assisted on the same issue back in February 2018, the warrantied work did not resolve the issue, it was the incorrect repair. Now that it has been in the shop again for 30 days, Mitsubishi believes that they have resolved the issue finally, but how am I to trust the work, when the same "Master Technicians" failed the fix the first time around? I do not want the car, and I do not want the responsibility/guilt/bad conscious of reselling the car to someone knowing the issues with the car that I do not trust. Asked for a buyout, and although they did not dismiss the idea, they are not moving on a decision. Horrible.
Reviewed May 9, 2018
The Eclipse is a great car. I bought mine brand new in 2007 and the only thing major I had to do was getting a timing belt replaced. It still runs like a champ!
Reviewed May 5, 2018
Gas mileage unbelievable, very comfortable seats, and cold AC. Effortless steering and great turning radius. Some road noise and a little short on power but the trade off is well worth it. Averaging over 40 mpg. Very satisfied with Mitsubishi Mirage.
Reviewed May 4, 2018
The only thing I like is that the Mitsubishi Gallant was great on gas with a 2.5 liter engine, style was pretty decent but lesson learned, right now can't stand cars. They are too low from the ground up and they have no space, they are uncomfortable and will never purchase a car again. People will wake up and stick with SUV's and Crossovers cause they are tall and high and much more comfortable and are taking the world by storm and will save your knees from bending too much as you get older. My next toy would be Acura MDX...!!
Reviewed April 28, 2018
Purchase brand new Mitsubishi Lancer ES 2002 and now has 260,000 plus miles on it and I'm still getting on the freeways between 30 and 31 miles per gallon. This has been the most durable car I've ever purchased. Repairs have been minimal and it's very roomy, takes turns well, and just a joy to keep on driving.
Reviewed April 17, 2018
I have a 2015 Mitsubishi Outlander that I purchased brand new. In December 2017 it began shaking and was taken to Hamburg Mitsubishi for service. After a week of testing the dealership told me I needed a new engine and they were negotiating this with corporate. 4 weeks later, still negotiating the issue my vehicle was sent to interstate Mitsubishi in Pennsylvania (I live in NY). After a few more weeks they told me it was fixed and gave it back. I had it a week or so before I had to return it for ongoing issues. It was “fixed” and returned to me numerous times, all the while I kept having to drive to PA. Finally, I was told by corporate to take it back to the original dealership as they had changed hands. They had it a week or two before returning it to me again. This time it does before I even made it back to my house.
At this point I was finally told I was approved for a new engine, but it had to come from Japan and would be another month or longer. Mind you it is now April. This past Thursday I was told the engine was in and it was good to go. Today, after leaving work early to rush to an apt. I got in my car and it would not start, won’t even turn over. Throughout this process I have been without a car several times, stranded on numerous occasions. I have had numerous conversations with “Ovid” my customer service rep at corporate. I have been hung up on and told that there is nothing they can do because I’m outside the limits of the lemon law. As someone who has purchased multiple brand new Mitsubishi vehicles I cannot believe the way I have been treated. I am beyond disappointed, upset and dissatisfied and am going to tell everyone I know about my experience and encourage them to NEVER buy a Mitsubishi.
Reviewed April 16, 2018
I purchased a 2016 Outlander in June of 2016. I have had four safety recalls in less than 2 years. One of those recalls being an issue with the transmission, and have had to take my vehicle in 5 times regarding this. Keep in mind I don't live in the same town as the dealership. I have to drive an hour each time I go and lose a whole day's worth. They've change management in their service department 3 times so I've had to deal with 3 different managers, and each time they just kept giving me the runaround or trying to play it off as not a big deal. To me it is a big deal because I am constantly on the road between school, sports, and work.
When my children are in danger because I am a sitting duck on the highway, "Momma bear is not happy!!" Mitsubishi has definitely ruined my car buying experience. I never had any issues with my vehicles before and actually the only reason I purchased a new vehicle was because I was getting a lot of miles on my previous and didn't wanna start running into issues. It has been an ongoing nightmare for the past almost 2 years in a brand new vehicle, this is stinkin' ridiculous. Unless Mitsubishi steps up and helps rectify this issue, I will never again purchase a Mitsubishi nor recommended. Too bad some of my coworkers have already purchased a Mitsubishi at the same dealer.
Reviewed April 9, 2018
I went to Des Moines Mitsubishi Kia-Ford in Iowa to buy a t/stat and radiator cap for my Eclipse 2003. The mutt at the parts counter tells me - after diddling the PC for 20 minutes HE HAD TO ORDER THEM 3 DAY TURNAROUND - now this dump has about 25 service bays in the back - so NO ONE EVER NEEDS A T/STAT OR CAP?
Reviewed April 8, 2018
I have worked for GM for years 25 +... My family has owned Mitsubishis for years, no problems at all!!! My son beat the hell out a Eclipse, it still hauls ass. Great cars. You never hear the good reviews only the bad. Look up Chevy and read all the bad reviews! It sounds like a lot of bad dealer experiences.
Reviewed March 11, 2018
Mitsubishi dealership in Waukesha on Highway 16 in WI 53186, has my 2014 Mitsubishi Mirage car and the transmission is out. The service manager Marvin told me it was covered under normal warranty. Up to 60,000 miles. Now he is doing multiple questionnaires and tests that aren't covered to confirm the problem. I am up to 500 dollars and they're considering sending my car home to see if a trannie flush will kick in. I have been paying for a rental and they are committed to not to putting in a transmission but to try everything else. Probably to go over 60,000 miles so they can wash their hands of this.
I am so upset. I have 2.5 years of payments and the car is out of commission. I need help. They are giving it to me bad. They are at 262-506-3150 Marvin. Service Manager. Please help. I don't want to look for a lawyer etc. Just fix what is right and let's be honest. They have had car for a week so far and if they drove it they would know it's out. I had it confirmed with Oak Creek Auto 7984 S 27th St. 4147613250. They are going to put on new tires and this happened and their mechanic told me no doubt transmission is out doesnt go into gear when accelerating. Please restore faith in my life and someone look into this situation.
Reviewed Feb. 21, 2018
We have had very good experiences w/ Mitsubishi in the past so we didn't hesitate to recommend one to our daughter for her 1st vehicle. We were pleased w/ the purchase of her new Outlander but as soon as we drove off the lot she noticed that the Bluetooth (telephone) wasn't working properly, or should I say as it has customarily; it only came out of passenger door speaker; way down by the floor. Worse yet was that it had a very limited volume unlike the radio, etc... so there is no way to hear it properly w/out leaning over the passenger seat (while you're driving...). I contacted the dealer & spoke w/ the shop foreman, he informed me that "yes" it was designed this way as a safety precaution. Seriously??? How do they justify this?? I immediately contacted corporate Mitsubishi NA and spoke w/ a customer service rep (I won't mention the name, they were very cordial).
Upon 1st explanation of the problem the rep immediately agreed that this is not normal and stated that they would contact the foreman to rectify the issue, it was even stated that 'of course the sound should come out of all the speakers' & even quoted page # and verse in Owner's Manual. The rep put me on hold and pursued a higher authority & then contradicted previous statement indicating that this indeed performs as was designed; also quoting 'safety' as the reasoning. I inquired as to how this could possibly increase (rather than decrease) safety as the driver would always be distracted trying to hear their caller; especially if there was a package/bag or other item on the floor blocking the speaker or, more likely, a passenger's pant leg???
It was indicated that the reasoning was that Mitsubishi wanted to make sure that the driver would be able to hear any oncoming emergency vehicles. I then inquired if Mitsubishi had any plans to rectify this and was told "no". This is not acceptable and the Bluetooth is not something one normally 'test drives'. Why are we the only ones bringing this to public attention?? This needs to be rectified and shouldn't cost them as much as it would when someone gets into an accident because of it... I can think of several inexpensive ways to fix this. The volume control is fine (if they seriously think this is an issue...???) but the caller should be able to be heard on all speakers. But seriously though, if you can't hear the caller should you have to pull over for a conversation? Then what's the point of having Bluetooth??? This is absurd.
Reviewed Feb. 2, 2018
At Mitsubishi, we’re so confident in the quality, re not honored. 2014 Mirage car only 3 years old. Warranty requires 4 oil changes prior to 40000 km. I have records of 4 changes and cannot locate the 5th. Only 35000 km on car. Requires a piston rebuild for $5000. Supposed to have a 5 year 100000 km warranty but dealer claims oil should have been changed 7.4 times and refuses to honor the warranty. I am thoroughly disgusted. Repair represents 25% value of the car new and 53% of the cars current value. As always I find you get what you pay for.
Reviewed Jan. 22, 2018
Bought a 2014 Mitsubishi Lancer. First time buyer, it only had 16,000 miles. Was driving on the highway. Felt like I was in a plane. Clocked my ears. Turn off the car to find out what was wrong. Saw nothing. Get off the highway, axles fell off front right wheel. Getting the run around. This happen on July 3 2017. We are now in 2018 and still the car is not fix, pay a monthly payment of $491.00 and insurance $212.00 and no car. What is a consumer for, or a warranty of a new car if there is no help for customers. Need help fast. Got Lemon Law involved but it taken too much time. Still Owe until 2020. What a shame.
Reviewed Jan. 10, 2018
Bought new 2017 Mitsubishi Outlander loaded out with all the bells and whistle to include the FCM system. This feature have never worked on my vehicle or my sister's. I opened a case with Mitsubishi and they are of no help. Please go to YouTube and check out how this feature should work. This system is an accident avoidance system.
I am very disappointed with how this company refuses to repair stuff that's not working properly on their vehicles. The caseworker appointed to me was very rude and their rep saw no problem with the vehicle... really!! I recommended my sister to purchase the very same model vehicle without prior knowledge of problem. FCM system does not function in her SUV either. Wish I knew then what I now know. I will eventually trade this SUV and will never buy or recommend this manufacture to anyone. Customer service is everything and this company has NONE! I know there are others with this problem. It has to do with camera system mounted behind rear view mirror. If we don't speak up they will do NOTHING!
Reviewed Dec. 11, 2017
I got 2012 Outlander Sport I got new. After 5 years my car start getting rust on the hatch door. I still cover by the warranty but Mitsubishi give hard time to take care and didn't wants to provide me with a rental. 10 year warranty and 84 months of corrosion warranty not worthy, never again buy a Mitsubishi.
Reviewed Dec. 1, 2017
Never got a call back when car was fixed. Took it in November, got cuzzed at, were very rude. Bad experience. It's December now and car is still not fixed. I will never buy a vehicle there again. Worst experience ever, unprofessional, awful.
Reviewed Nov. 20, 2017
I have a 2013 Mitsubishi Lancer Sportback. Ever since I bought it, the car sometimes has to turn multiple times to start. This happens at least twice a month and I had Mitsubishi review my car a couple years ago and they said everything was fine. It's an annoyance I learned to deal with. Today my car starter died and I needed a tow out of my garage. The tow was with Mitsubishi Roadside Assistance and they towed my car to the wrong location-a farther away location by about 15 miles. I just wanted it towed 1 mile. They said I would be on the hook for the tow back to where I wanted it (at my expense). Then I find out that my economical $20k new Mitsubishi requires a special dealer part only for the starter and the cost was over $830. The average new starter at Auto Zone costs around $150.
Why would Mitsubishi make a model that requires a special starter? At the cost nearly 6 times what the average starter cost is? Because the roadside assistance through Mitsubishi towed to the wrong location, my mechanic could not complete the work and I will have to keep my rental another day-$77 more. If this is the type of engineering Mitsubishi requires of consumers-to have a special part that is ridiculously expensive and to make a mess of the tow service they promised would help (at no charge)... They have lost me as a loyal customer today. I have driven Mitsubishi since 2003. My next car will not be a Mitsubishi.
Reviewed Nov. 11, 2017
A nightmare! 17,800 for a 2014 Mirage! Drove it off the lot it depreciated in half! The cabin smelled like sulfur. The car slipped out of gear while trying to go up a parking garage and once on a decline it rolled forward while it was in reverse gear! Thank God nobody was in front of it! And it was a automatic! The windows whistled. The tires on the road sounded like they were grinding into the pavement! The motor was equal to a leaf blower. Horrible. AND DANGEROUS! My payments were 350 through Ally. What rip-offs! I paid off 12,000. They repossessed it and sold a 2014 with 9000 miles for 6,800. They took it and drove it lot to lot on its real wheels! And auctioned it off! They want 8000 more off me. They're crazy! Horrible! I want my money back Mitsubishi!
Reviewed Sept. 20, 2017
Lied to me. Told me I was half approved on Saturday 9/16. Jimmy said to take car and come back Tuesday to finish paperwork. I said I am not leaving with the car unless I am approved. He went over finance area, came back and said you are approved. I said it's, mine he said yes. All this was said in front of the sales girl GaElle and my 21 year old. So I left. I text my sales girl and told her I had all the paperwork and she said ok see you later meaning today Tuesday. I get a text from her telling me that Alex ** is working on my approval to come in on Wednesday instead. I quickly called the dealer and asked what was going on. I get a call back from a Mr. ** telling me I am not approved and they are working on it.
I give him the whole background and he says you're not approved. I said what time are you open still I will bring the car back. I then get a call from Alex ** and he says he doesn't know why Jimmy told me I was approved and he will have a chat with him. He then says he does not know why GaElle tells me to bring paperwork in and that he will have a chat with her. Needless to say do not go there unless you want to deal with liars and a people who feed you bull just for a deal. Bad bad place. Go elsewhere please. Any questions feel free to call me **.
Reviewed Aug. 30, 2017
Forget what consumer reports and the auto mags have to say about Mitsubishi products. I have owned 3 since 1989 and they have all been great vehicles that are 100% trouble free and just go and go. Styling is nice and the ride is smooth and quiet. Also, handling and power is excellent. I understand that these are the last of the 100% Japanese vehicles imported to the USA and I feel that the Japanese have proved themselves.
Reviewed Aug. 15, 2017
I purchased a brand new 2017 Mitsubishi Outlander SE. I am furious that my Bluetooth is not working properly. When trying to place an outgoing call, more often than not it will tell me the "volume is too loud." I have a Sprint Galaxy S6 phone. A very common phone. I have also tried my son's iPhone SE and have the same issues. Mitsubishi is refusing to do anything about it. I have contacted the customer service line and got a case worker. He is stating that it is the model of the phone and the fact that it is a sprint phone. That BOTH phones may have some compatibility issues.
However, when I had a loaner 2017 Mitsubishi I had NO problems with the Bluetooth. I have video after video of evidence. It happened while sitting in the car with the tech who also video taped the error. They will not do anything for me!!! A $28,000 dollar car that I am stuck with the Bluetooth not working. I will be exploring all avenues of recourse as the case worker told me that there was no else that I could speak to about the issues and that their tech department would let me know if any other information became available. At no time will I ever buy another Mitsubishi and I feel so foolish that I purchased one to begin with!
Reviewed Aug. 3, 2017
2014 Lancer - In April 2017, transmission malfunction caused road accident and injury of elderly male. Marius of Mitsubishi Motors refuses to have transmission repaired under warranty. Vehicle was purchased 2 months before the accident and Marius even denied cost of inspection regarding malfunction. Vehicle is still at Mitsubishi repair shop in Salinas, CA ever since insurance company had it towed there after completing body repairs stemming from accident and service dept will not release vehicle unless owner pays for inspection fee of $250 because of Marius’ denial.
Reviewed Aug. 1, 2017
I own an Outlander Aspire PHEV and received two letters from Mitsubishi Australia regarding two safety recalls. I made an appointment with Mitsubishi Pennant Hills (Sydney) and received 2 SMS from them to confirm the appointment, the last one yesterday. After spending an hour in traffic, I arrive in time at 8am only to be told that they don't have the program and hence can't do the service. They'd call back when they have the program.
This isn't the first time this happened to me. I booked a regular service at Mitsubishi Artarmon a few months ago. When I arrived they told me they couldn't do it because it was a PHEV, I had to go to Pennant Hills. When I finally got there the service was nearly $500 - for a simple check of a brand new car at 15,000km. What kind of dodgy company is that? One thing is for sure: Never again a Mitsubishi. These guys don't know what organization and good service is.
Reviewed July 21, 2017
Bought a Mitsubishi 2014. Has 18000 miles. Was driving in the highway. I got to the street. Axles fell down. Hit another car that was park. Don't know how it happen. This happen July 3, 2017. Getting the run around. The bad thing is that l still owe the car. And is not fix. Would not recommend Mitsubishi Dealer. They don't help at all. Car is in 400 Route 46 in Totowa NJ. It's a shame that a new car just got damage like that and no way the manufacturer help at all knowing it's their problem.
Reviewed July 20, 2017
They do not even deserve one star in my book! I have had nothing but problems with this vehicle! First, replaced the rear differential, part itself was 500$. Second, it had to have a whole new exhaust and catalytic converter. Third, I had to replace a fan and radiator because it caught on fire while I was driving it! Fourth, the safety recall for the control arm but the whole piece is rusted! I had another mechanic fix the arm but it still has rust where it connects.
Called the recall number and they can't tell me if the rusted part is part of the recall or just the arm! They told me I have to take it to the nearest dealership which happens to be 2.5 hours away, even though the recall clearly states driving in this condition could result in loss of control and a wreck may occur! So I asked if they would pay for it to be taken there, and they will not! Their poor mechanical system, and I have to risk my life to drive it, so you can fix your mistake! DO NOT BUY THIS JAPANESE PIECE OF JUNK!
Reviewed July 17, 2017
Poor consumer action by Mitsubishi. As this unit a 2016 Outlander Sport with only 7,200 miles and paid for should not be driven if the four doors can open at any time due to latches being out of specification. Ricart Mitsubishi is no help as they are awaiting notification and parts. Would you drive a vehicle if the 4 doors may open at any time? If a door would open and deposit debris on your vehicle causing an accident would Mitsubishi pay??? All owners should be given loaners until this is resolved.
Reviewed July 4, 2017
Last year has bought a Mitsubishi Triton single cab (demo car), year 2012 manufactured, mileage about 9,000 during purchased. Since then, found some sweet smell (like candle smell or fruit smell) is coming out from the areas near the dashboard and cooling coil affected the passenger cabin. Does anyone knows about this sweet smell? Does the smell harmful or related with mechanical malfunction? Anything can be done to remove this sweet smell? Thanks.
Reviewed April 28, 2017
3 month old BRAND new Mitsubishi in for its first service and the service team are unable to get the vehicle out of "limp mode". No follow up from them. I had to contact them for progress report. They are still scratching their heads with no ETA on a resolution. The service staff are arrogant on the phone and just want you to go away. They obviously don't care about the customer once the sale is made. I would not recommend dealing with Mitsubishi, I regret buying this vehicle.
Reviewed April 5, 2017
At 8 months took my vehicle to dealership in Lisle, IL where I purchased vehicle for repairs to issue of car shuttering violently upon braking. Was told I needed total brake replacement at cost of $500. Not covered by warranty. Since was car was almost brand new took someplace else and was told brake system was 100% fine. Contacted dealer. Told basically too bad they would only replace brakes. 7 years later still have issue. Still can not get dealerships to address issue. I've been told repeatedly by dealerships in Columbus Oh there is no problem.
Today I was told again that I need new brake system and they can't do anything about the fact that issue is ongoing since I purchased the car. This by far not the only issue I have had with this car since it was new. Dealerships always avoid honoring warranties both manufacturers and extended. These cars a garbage and the dealerships are liars and crooks. Go anywhere else if you but to a Mitsubishi dealership if you want to buy a new car.
Reviewed April 4, 2017
I bought a brand new 2005 Mitsubishi Galant. I had five oil changes and 27,000 miles and my motor blue... Mitsubishi made me bring them all my oil changes which I did and they blamed the motor on the sludge from not being changed but I brought them five oil changes. In their book says every 5000 miles not every 2000 miles like most cars. So they wouldn't pay for the motor 27,000 miles brand-new car with the oil changes as proof. So I paid for it myself and put another motor in. This motor had 30,000 miles on it when I put it in and it just blew at 80,000... Who is the 2.4 4 cylinder I know for sure their engines are ** and if they get hot at all they work and blow head gaskets. Mitsubishis are crap. I will never buy one again. I will spend my life warning people about how ** their warranty is. They say 100,000 mile warranty. It sounds good but it's a lie. Rip off.
Reviewed March 29, 2017
3 Problems with Mitsubishi-Australia Head Office. I think the rest of the reviews given by others speak clearly about their policies and what they stand for. I bought a Mitsubishi Pajero (MY2014) and took possession on Nov 2013. As you can see that it is still within the manufacturer's warranty under 5 year or 100,000 kms mileage. Problems faced and not resolved clearly stated below.
Problem #1: Issues with the brake calipers - I put my car in for a check on the 17th of March as to why the brakes are having loud clicking noises when put on reverse mode. Problem found is that the brake calipers were loose and were assured that it was fixed and I should not hear any more of the noise. Picked up the car and the problem was not fixed. I had to re-book an appointment for the 24th of March. Mitsubishi found that there were no springs on any of the brake pads. Mitsubishi ensured that the problem is fixed on the first visit. However, due to the ongoing clicking noise, I brought the car back in for a 2nd visit. This time more problems were found which was not picked up on the 1st visit.
As an mechanical engineer myself, I thought that in any engineering work, it is necessary to practice due diligence that when the product is released for operation, it should be checked thoroughly and ensure that the problem(s) is/are fixed. However, I was shocked that more problems than the first visit which was not picked up from 1st diagnosis. As this is deemed as mechanical defect, I was told that I had to pay for the service upon arrival which was not advised prior on the phone. The outcome of this visit still result in ongoing clicking sound. I had a word with Mitsubishi Australia Head office and they could not advise as they do not have anyone that could advise on technical issues. How would you like to hear that an Oil Company does not know how to produce petrol from crude oil which in this case a Car Manufacturer does not know or could advise on their own cars. Today, it is still pending dispute whether it is under warranty.
Problem #2: Rear Door Misalignment - I was going to be charged for the workmanship which is clearly a mechanical defect. I disputed the costs involved and they agreed. Why would they be charging me in the first place knowing that this is a Manufacturer's problem. Also to add that they have left multiple oil stains all over the door (internally and externally) on the beige coloured rear door body and did not have the decency to cleaned off all oil residue while performing the job. Do they actually check their work for completion?
Problem #3: Steering Wheel squealing - Brought the car in twice as mentioned above. Problem is still NOT fixed and Mitsubishi Australia Head office could not advise as they do not have anyone that could advise on technical issues. Reiterating my stand about releasing something for operation without ensuring that it is being resolved. I can accept that one overlook once but twice just is not acceptable and unprofessional on Mitsubishi. I am questioning about if there are any checking procedure to ensure that the problem has been resolved.
Problem #4: Driver side Air Bags recall - to be replaced due to fault found. Cannot find replacement part for it. It was meant to be replaced more than 6 months ago. For the reason that this is a recall, does Mitsubishi see that there could be potential for a risk to become a safety hazard waiting to happen? Problem #5: Steering wheel kept swirling to the left and at times jerking violently counterclockwise on uneven group. I happily paid for the rotation but the problem is still there. Could this be related to the Problem #3?
Problem #6: Car will not move (in 4WD mode) after one wheel does not have contact with ground and the wheel started jerking violently. When I presented this problem to the Manager and he said that it is normal that when one wheel loses contact, it will not move and thus the overheating light turns one. This is the nail that really sealed the idea of buying another Mitsubishi in the future. This is a 4WD for creation sake. Isn't 4WD made for the reason of tracking through uneven ground which may result that sometimes a (1) wheel is lifted from ground? How about buying a packet of salt that is not salty? At least I can still bring my salt back to the Supermarket to exchange it for another brand. I had 2 Subaru cars prior to this, I can say at least some people know how to make cars the way they have said it will.
I made a call to Mitsubishi Australia Head Office on the 28th of March to get some resolution as to what is covered and what is not. They could not provide technical resolution to the above problems and could not tell me whether the above problems should be covered under warranty. Comparing to other cars I had in the past, the above problems normally will only come up when it has clocked a good time on the road. Clearly that it is a fairly young car which has only been driven around the city and never been broken on any gravel road.
This experiences have made me doubt Mitsubishi's car manufacturer's quality and reliability, have any checking process to ensure QA and QC for completion before ensuring customer satisfaction, uncertain about their own policies on what they stand. They say they ensure a hassle free warranty on their video but is not clear when a clarification is made for the above problems. Please be minded that I have critic this to let others be aware of the ongoing problems that others have experience in other countries that should be made known. To conclude... Mitsubishi Japan (if you ever get to read this), your representative have fallen below the line with an attitude that needs change. You need restart on looking whether your representatives are acting on your best interest.
Reviewed March 9, 2017
2015 Outlander Sport - Power train issues. My truck has less than 50000 miles. One Sunday in February 2017, my transmission was acting like it was slipping. At one point, it was jerking and halting pretty bad. Put fluid in it to get home. Called Monday and was told to bring it in tomorrow. Took it to dealership was told a recall was on it and I was covered. Well, now 2am being told due to wrong fluid, I am not covered. After calling National Center, the mechanic told them that the fluid caused the problem. Wait a minute, had to put fluid because of the problem and the recall states the problem I am having is due to manufacture issues. Waiting for arbitration. Not confident since they work for the company. Stay away from Mitsubishi.
Reviewed Feb. 20, 2017
My Mitsubishi I-MIEV broke down 23 Dec 2016. The local dealer couldn't determine the problem. Mitsubishi UK couldn't determine the problem. Eventually they decided in Japan that a new battery was required. (£7,000 but fortunately under guarantee.) This took five weeks. As of 20 Feb 2017, still waiting for the new battery to arrive. (Supposed to arrive in 7-10 days.) Customer service (Cirencester UK) don't give a damn. Fail to return phone calls. Won't allow you to speak to anyone that can tell you what's happening.
Reviewed Feb. 17, 2017
100,000 miles transmission forget it. Company would not even budge since it all expired even though I'm under 100,000 miles. I have heard of some getting 200,000 plus miles out of the Outlander and to be safe I bought extended coverage that I never used and it expires and 12 months later trans went out on my 2009 with only 98,000 miles. Company just lost all my referrals and my families' business and we were going to trade it in for the new 2017 model. I was considering buying a few for my fleet of vehicles for my sales staff as well. Between my word of mouth network and my families I am sure this information will result in many vehicles not being sold that could have been with a company that will stand by the 100,000 mile warranty regardless if you are the 1st or current owner.
Reviewed Jan. 31, 2017
I was advised, by letter, Aug/16 that my 2006 Lancer may have serious rust corrosion on the Front Cross member, a result of poor application of Rust inhibitor at the factory. It took until Dec/16 before the dealership could look at it. Rust damage was severe and a replacement cross member was indeed necessary. Now Jan/17 it may take up to 3 months to secure a replacement part. I find this hard to believe as there are more than 6,000 vehicles involved. Dealership is helpful but Head Office C.S.R. has no empathy for expediting part replacement. Dealer and notice of recall explains that failure of the part may result in loss of steering control. IS THIS HOW MITSUBISHI acknowledges their long standing customers? And how do they rationalize their Ad. Built better? Summary, think hard before you buy another Mitsi.
Reviewed Jan. 3, 2017
Got remote start put in new car. Pick up car- no user/owner's manual, some buttons don't work on remote. Start car - everything you do the car has to shut off then restart it with key. Uses less to me and hard on the car. No one said how it was going to work- doors don't lock when driving away. $900+ install it which was more than he said. Then I said something about price and was willing to lower price but I got it taken out. Hated it. Now I am out $1100.00 with small box of parts and no direction- nothing.
Reviewed Jan. 3, 2017
I drove my Mitsubishi Triton from Melbourne to Bega in NSW on 27.12.2016, and by the time I arrived in Bega the vehicle was not running well. I contacted Tarra Motors in Bega who are the Mitsubishi dealers there and was told that due to a number of tow ins, they were unable to assist me at the time of contact. (The fact that there were a number of tow ins does not auger well for Mitsubishi to begin with!) They referred me to another mechanic who at least took the time to see what the problem might be. He came up with the probability of a cracked head and that Mitsubishi were recalling vehicles for same.
He had spoken with Mitsubishi in the interim and then told me I was to phone Mitsubishi (Bega) between 1500hrs and 1515hrs. This I did but was fobbed off again. Over the ensuing days contact was made with Mitsubishi and ended with my leaving my vehicle with them. I heard nothing further from them and as Monday was a public holiday, I went to see them (again) this morning to learn that they hadn't looked at it and would not be doing so. This is a Company that supposedly prides itself on service. Let me tell you, there is NO service at Mitsubishi in Bega. I now have to find a way to get my vehicle back to Melbourne as it cannot be driven. Thanks a lot Mitsubishi I don't think!
Reviewed Sept. 21, 2016
I have owned this 2000 mirage LS coupe for 16 years and it just passed 260000 miles on odo. Even at 260k miles, the car still drives strong. Over these years, I have replaced struts, outer tie rod, front brakes pads, timing belt, water pump (once), drive belts, valve lifters, valve gasket, 2 motor mounts, O2 sensors, spark plugs, wheel bearings, filters, manual transmission fluid, tires, and engine oil. There's one time the car died with no reason and it's one of the connector was not good, but other than that, the car has been really reliable and it always starts and goes. It still has original clutch and rear brake shoes after 16 years of owning, and I live in california. The paint on the body still shines except the paint on the plastic parts. My co-worker won't believe my car is 16 years with 260k miles when he saw the car recently. I would definitely recommend my friend for a Mitsubishi if the company can survive.
Reviewed Sept. 15, 2016
I have a 2011 Mitsubishi Endeavor and when my car was off it lock the doors by itself and speed forward rapidly fast moving forward down the hill but got stuck at the tree and then try to speed faster pass the tree then stop and caught itself off. I know there was problems before that happen like this before last car year was 2010. Someone please look into this because it could happen do anyone. I'm still bless to be alive!
Reviewed Aug. 31, 2016
I bought a 2014 Outlander from Tricity Mitsubishi with 45500 km mileage and with a price of $30600. Of course with $5000 dead payment from my old car 2014 Lancer. After one week, I called the agent who sold me the car and talked to him about the noise and the vibration, they gave me an appointment, I went and an expert there who doesn't work with them anymore, told that there is a problem of vibration that they will fix. They got the car for 2 days, and he fixed the problem but he asked to come back if the vibrations comes back.
Yes, the vibration came back and I called them, however that person left the job and when I called today, the service department responsible, without any respect asked me to go to complain to Mitsubishi Canada as this is how the car was made by Mitsubishi "with noise and vibration and we have nothing to do for you as our experts saw your car" and said it has nothing since that noise is part of the car that I'm paying its loan till 2021. Please, is there anyone who can help me with this very big problem that my dealer ignores and let me down this way?
Reviewed Aug. 26, 2016
I own 2012 Mitsubishi Outlander Sport that completely failed at less than 60k miles. I call the roadside assistance card that was provided by the dealership when I purchased this vehicle NEW. Anyway, my vehicle wouldn't start so I tried trouble shooting myself (filling with gas, getting battery for key fobs, jump starting it) with no success.
I then call 1-888-648-7820 which is the number (card) that was provided to me by the dealership and it was horrific experience. They offered to tow it to the nearest dealership but that dealership was booked for two weeks being they are so small. I three-way called the dealership and mitsubishi informing Mitsubishi that they were booked hoping they would tow it to the next closest dealership so it could be serviced. They refused to come up with a resolution to help me. They expected me up tow my vehicle and wait two weeks for them to look at it or me pay for the tow. I've had Toyota and countless GMC and Ford vehicles and anytime I needed assistance they were more than helpful. I will never buy another Mitsubishi based on the principle that their customer service is lousy. Their loss!!

Reviewed July 31, 2016
I have owned several Mitsubishi Automobiles since the 1990's. My most recent Mitsubishi cars have been a 2016 Outlander and 2015 Mirage. And I still own a 1992 Mitsubishi Mighty Max truck. I have also owned other brands but hands down I've had better service out of my Mitsubishi Automobiles. The operating cost is extremely low. Example: oil changes. My Mitsubishi dealer charges 39.99 for a fully synthetic oil change, 27 point inspection, computer diagnostics, and tire rotation. And after two oil changes the third is free! And they don't use cheap oil. The oil is OEM Mitsubishi oil made by Eneos and has the highest quality rating! I've used both Eneos and Amsoil and the Eneos oil is far superior. My friend owns a Honda Fit and he pays 69.99 his synthetic oil changes at his Honda dealer and no diagnostics, inspection or tire rotation is included.
The gas mileage for my Outlander is averaging 28mpg city, 33mpg highway and the amazing Mirage gets minimum 38 mpg city and 48mpg highway but I often get as high as 52mpg! All 2016-2017 Mitsubishi cars have more standard features than any other brands and Mitsubishi's prices are lower! Who would complain about getting more features for less money and low ownership cost with excellent gas mileage? Oh, and 10 year 100,000 mile warranty! Oh yeah and 5 years Free Road Side Assistance.
Researching other cars I found most had manually operating windows and way less features than a Mitsubishi for the same price. There's no way I would pay $18,000 for a car with plastic hubcaps, roll up and down windows, keyed ignition, am/fm radio with NO CD, and non-painted mirrors, door handles etc. My 2015 Mirage cost $12,244 and is fully loaded! Push button start, pass keyless entry, Bluetooth, CD radio with USB input, wireless steering, wheels (no hubcaps), integrated turn signals in the side mirrors, all mirrors & door handles color matched to paint, fog lights, splash guards also painted to match the paint, electric windows & locks and much more! Mitsubishi cars drive great and have given me many years of excellent service.
I don't understand why people want to give a one star rating and complain about rocks breaking a windshield. The rock is to blame not Mitsubishi! And others complain after driving 160,000 miles the car is not perfect. Give me a break. You must maintain any car and the better you maintain the longer your car will last. Don't blame Mitsubishi because you didn't maintain your car or that you did no research and got shafted by a dealer. Do research and if the dealer won't budge on price find another dealer. I look up other dealers online and force the dealer to match or beat prices. It's also a good idea to get approval before you go so dealers won't charge you a exaggerated finance rate. You have to do some work but it really pays off. Mitsubishi builds very reliable, stylish, excellent automobiles!
Reviewed July 14, 2016
I have a Mitsubishi Montero 2013 with mileage less than 20000 km currently. I complained about failure of hydraulic break booster system to the United Motors Srilanka (local agent) one month ago. There was no proper response whatsoever. Since then they advised not to drive because it is dangerous to driver and the pedestrians. Their response is that mother company wants to investigate that matter. This is very clearly manufacturer fault which is nothing to investigate rather than free replacement.
Reviewed June 17, 2016
I bought the Best Ever Triton in 2015 and it's plated 2016. Within 2 months of owning this Triton my nightmares had begun and I'm still living them. Faults So Far: Engine light, Loss of power, Heater vent broke, stitching came out of drivers seat, interior light, central locking, 4WD drive (brakes locking on), tow bar recall (twice now), overheating. At idle my Triton doesn't get hot so when I drive off the heater doesn't work. I read that guy person complained of his set servicing bill, you should be thankful that at least your car seems to be faultless unlike mine.
The Good Points To The New Triton: You get to make more friends through RACV Roadside Assist, you get to take photos of your Triton being towed on numerous occasions. I've now got a photo album which all my RACV roadside reports, photos and times it's broken down. When my Triton is being fixed I get to experience driving other Mitsubishi Vehicle like the ASX, Duel Cab Triton, Single Cab Petrol Triton and when the Dealership doesn't have a loan car because my Best Ever Triton is so unreliable, you get to experience A RentaBomb all paid by me of course as the Triton is being repaired again. This Best Ever Triton Financially could send you broke if you're a Subcontractor as I am due to its unreliability. Don't fear as Mitsubishi are all about fixing your Triton (no matter how much it costs you the consumer, for loss of wages, lost income, loss of work). Good Luck To You All!!
Reviewed May 15, 2016
Had organized to have my Mitsubishi Triton 30k service organized for the 13/5/2016. At the time of purchasing we were informed that all servicing would be capped for 5 years, no detail or other information given to us or discussed. First service was $300.00 so I assumed that was the capped price. When I rang up to organize the service to be scheduled for the 13/5/2016 I specifically asked the person at Mitsubishi Mornington as it was a major service would it still be the same price? And was informed a definite yes. After completion of the service on the 13/5 I went to pick up my vehicle and was informed that it would be $595.00. As I was under the impression that it was capped I only had funds for $300.00 on the day.
The person at Mitsubishi Mornington then informed me that the price was $295.00 more than I had on me. I again reiterated that I thought it was capped for the 5 year period particularly after checking this on the phone when I booked the service. The person informed that there was nothing she could do and would get the manager. The manager then came out and was exceptionally rude to me from the beginning, and was most aggressive and nasty. I tried to explain to him that we were never really made aware of the terms and cond1itions of the capped pricing and was happy to discuss. He then informed me in a very rude and condescending manner “that I obviously did not understand the meaning of capped pricing”.
He then informed me that there were numerous brochures in the showroom explaining the capped pricing schedule. I then asked him if I could see the brochure. He then said he could not locate any within the store but later provided me with a photocopied piece of paper with the information. I once again said to him that I did not have the additional funds and he then informed me that I would not be able to get my car and would have to find my own way home. He then continued to demean me further, by making the statement on several occasions in front of staff and other customers “that people like you will never pay.” I tried to diffuse the situation with him several times saying I would definitely make the additional payment as soon as I could. After much time had passed and I was suitably upset he agreed to give me the keys to my car and I left.
I of course will pay the additional money to Mitsubishi as I have never reneged on a payment to anybody in my life. Since the episode on the 13/5 I have done my own research on Mitsubishi Capped pricing, and now understand the difference in the costs re minor and major service and to repeat again at time of purchase this was never explained nor a brochure provided on the day of sale. My complaint is two fold. Mitsubishi should make the details of their capped price servicing very clear when the vehicle is being purchased which did not happen then or when I booked the service and clearly they were only interested in getting the sale on the day when they sold me the vehicle.
The treatment I received at the hands of the Manager at Mitsubishi Mornington was humiliating and embarrassing. As I work within the service industry I was shocked at his method of dealing with an issue. Not once did he ask me to come and discuss the matter privately, but instead seem to take great pleasure in carrying out the problem in front of a large audience. I am severely disappointed in the way the matter was handled and would look forward to a response from Mitsubishi.
Reviewed April 23, 2016
We bought a Mitsubishi Montero Sport. The engine is great! When driving it, it feels like I'm holding the reigns to a very powerful beast! The only thing about it is the rumors of the SUA (Sudden Unintended Acceleration). Looking at the bright side, driving in the metro traffic is easier because other vehicles move out of the way when they realize that it's a Montero sport driving behind them, with the fear of being a casualty of an SUA. lol.
Reviewed April 16, 2016
We purchased a brand new Mitsubishi Outlander in March 2016 in white. We have had loads of marks appear all over the car which look like chips on the doors, seals, and bonnet. It's only done 3000 miles. This car is on a 3 year lease and I think come the end of the 3 years it will look like it's had chicken pox and need a full re-spray which I am not willing to foot the bill for. Has any one else has these issues as thinking of backing the car to the dealer due to faulty paint work. Thanks in advance.
Reviewed April 15, 2016
I bought my 2010 Lancer back to the very end of 2011 and got 165K in five and a half years by now. Up until last year the car drove and felt absolutely fine. I did have two of three official Mitsu-Lancer recall issues: heat sink, resulting in heat coming in, and gas belt wearing some pulley, resulting in the loss of power. Didn't experience the third one - had to do with ECU causing wipers and lights going on and off randomly or something like that.
Apart from these known (two out of three) recall problems, the exhaust manifold gasket cracked, but they did replace it free of charge in the dealership. In general, the road noise started to bug me the big time after three years I've been driving the car. It means Mitsu did a very lousy sound-deadening job, if any. Not cool at all. Also, my windshield cracked almost right after I bought the car from a flying stone, not even so big, judging by the sound it made hitting the windshield. I later found out - that's another weak Lancer's spot. Their windshields tend to crack a lot. There is, obviously, no warranty on the windshield though, so I ended up replacing it with some after market one in a random garage.
Apart from the mentioned above, the car drove pretty good, always started and didn't cause any major problems or had any annoying hiccups for about four years. And past about this time... it just turned into a pile of crap. It became very sluggish at take offs and even during the acceleration, giving me the feeling that it just doesn't go. And that's for not CVT or even AMT, but MT car! I had to replace BOTH left-side tie rods - outer and inner (which is quite untypical, if I understand it right), both rear wheels rotors and brake pads, which I guess is alright given the millage, but then again, struts and spring coils are not good anymore. The clutch disk is almost worn out, judging by the way it engages and the front brakes. I guess both pads and rotors will need to be replaced very soon, judging by the way the car brakes.
All of this seems totally legit on one hand, on another - it totally seems the car just flipped from being a good and pretty reliable to just a pile of crap just after four years. I don't know... It doesn't seem right to me. Usually cars deteriorate slower and by pieces. With mine one it feels almost like: year one/two/three/four - great, no problems... BOOM!!! GARBAGE... And it's hard to accept the fact that it takes only four years for a car to turn into a garbage and not even gradually, but sort of at once. To conclude this rather lengthy story of my personal experience with Mitsu Lancer 2010 - I won't go with another neither Lancer, nor any other Mitsu car again. Don't recommend to anyone as well. It's not a good combination of price and quality, not even near.
Reviewed March 25, 2016
Recently purchased brand new 2016 Outlander, with less than 300 miles on it started to notice missing paint areas. Upon washing the car for the second time the whole hood and top of vehicle had multiple paint chips. We bought car for the bumper to bumper warranty. So with about 1100 miles finally was able to get Mitsubishi rep to look at it and their response was chips were due to impact and not covered!!! We live in PA and had vehicle out in the snow twice, most likely road salt made the chips. I have had several cars and lived in PA all my life, never had paint chip off of a brand new car. Dealership virtually did nothing to help, said we should get a lawyer and go after Mitsubishi. DO NOT BUY MITSUBISHI JUNK!!! If these reviews saves one person from making a mistake by buying one it will all be worth it!
Reviewed March 14, 2016
I purchased a Mitsubishi Mirage about 4 months ago. Today the same model and same year brand new Mitsubishi mirage is offered by dealers for 40 % less of the cost of original cost I paid for the car 4 months ago + Tax. I still have huge loan on my existing car and the car's market value is less than 50 % because the same category brand new vehicle is offered for 40 % less of what I paid for because of the rebates offered by Mitsubishi. Because of the factory rebate the existing customers like me are suffering to a great extent because of the car's huge depreciation in a span of 4-5 months. Whoever is planning to purchase a brand new Mitsubishi vehicle should be prepared to accept huge loss in few months.
Reviewed Jan. 16, 2016
Hi. My name is Bailey. In 2012, I got into a huge car wreck. I used to live in San Diego, CA and one night I was on the highway on my way to pick up my boyfriend from work, I was getting off on an exit. I was the only person on the highway at that time. While merging, a car flew from a street on a hill about 10 feet above me, and landed on top of my car. My car flipped and barrel-rolled about 3 times. I landed on the wheels somehow and hopped out of the car. The only door that would open was the driver's side door. I didn't have one scratch on me. The ONLY reasons I lived were because I was wearing my seatbelt and the side airbags reacted. If it wasn't for the type of car I was in, I would have died. So yes this car can be a pain sometimes but it saved my life so I'm not complaining.
Reviewed Oct. 22, 2015
Suspension falls apart while driving with near accident & possible injury and Mitsubishi Canada refuses to cover service for repair or admit there is an issue with product. The vehicle had less than 1000 KM over the 200,000 warranty provided where the coil spring in front cracked in three different places while driving the vehicle. Almost total loss of control forces to pull aside. Informed cost will be over $1200 and Mitsubishi Canada refuses to admit there was an issue nor provide any $ support to cover the fix despite the local dealer agreeing with our situation. The coil was not rusted. It simply cracked in 3 different places. This was a vehicle we purchased for our daughter and are now quite worried with the quality of core components.
We reached out several times to Mitsubishi Canada who, despite our request for support for the faulty item, were informed that they will do nothing to support us and that this was a normal situation. Normal? A suspension exploding? We tried talking with them directly but they refused. We then followed up through the Better Business Bureau of Ontario, this forced their hand to reach out to us where they stated they would reconsider but wanted proof of warranty maintenance and asked why we did not go to their local dealership for service. We informed them that it was because their service was never done properly (Forgot to order parts, had to return to have the issue fixed many times as work not done properly). We provided them with detailed records proving that all maintenance as per warranty requirements was followed. We had to send this several times as they claimed they were not getting any info from us and wanted to close the case.
When they finally admitted they had received the necessary paperwork, they returned with an answer stating that they would not support us in the cost as it was over warranty. This is not acceptable given this is obviously a known and defective item installed on their vehicle given the extension in the first place. Further, having to go to another certified dealership to ensure that the repairs were performed correctly should not have an impact as by law, we are allowed to do so. We are merely asking for a supposedly reputable company to stand by its products and customers, especially given the safety concerns on an substandard part installed on a vehicle sold to the public. Will never buy or recommend this product/company to anyone.
Reviewed Oct. 8, 2015
My 2005 Mitsubishi Endeavor is my life. That car works better than anything I owned even though cylinder 3 misfires and costs too much to fix. It runs strong for 4 years now. 190,783 km and it starts up and everything works. Only noticeable problem is that the oil runs out and I have to fill it up but it's worth it. Also the black paint peeled off all over but I don't care. I love my car and never want any other. Only reason I didn't give it 4 stars is because I know most people see the oil thing as an issue but it doesn't bother me.
Reviewed Sept. 23, 2015
I bought it 2005 Mitsubishi Gallant. I read the handbook which said they change the motor every 5000 miles. I had a real oil changes done to the car and the motor blew on me when I brought it to Mitsubishi. They said that I didn't have enough oil changes and there was sludge in the motor. Every mechanic I talk to says that shouldn't happen. They refuse to honor the warranty. I was forced to buy a used motor from a wrecked car and have it put in. I will never buy Mitsubishi again.
Reviewed Sept. 8, 2015
Recall on Mitsubishi Spiders Eclipse - Mitsubishi send a recall on Mitsubishi Spiders about brakes problems with those cars because if that is not fix, we can end on a accident. That was in July. They send the second letter saying the same on August. When I call the company today they told me that they don't have the parts and they don't know when they will. So if I do have a accident they don't care.
Reviewed Aug. 19, 2015
Be advised - do not buy a car from here or Mitsubishi at all. Short story - bought a Lancer this January 2015 and last week my sunroof shattered out of nowhere and Mitsubishi headquarter of North America said no they will not cover me. I find this upsetting because when I bought this car, I was told my warranty is bumper to bumper. So if you want to deal with insurance and be lied by the dealer, then go ahead and give your business to them and your hard earn money.
Reviewed July 6, 2015
In 2006 the most beautiful car caught my eye at a local dealership. It was a Mitsubishi eclipse in the most stunning color I had ever seen... a beautiful sunset orange pearl color. 5 years later I purchased a top of the line used one. I felt like a million every Time I got in or out of it. A year later I noticed the paint on the roof starting to bubble and chip. It has now spread across the entire roof and has become white and chalky looking as well. My dream car has become a total embarrassment and judging by what I have been reading... Mitsubishi is well aware of this problem and is not offering any help getting a new paint job.
I have had many cars and NEVER experienced anything like this. I would not expect a reputable company like Mitsubishi to do such an inferior job on their cars and then not take responsibility for what I can only hope was a MISTAKE... and not them PURPOSELY using inferior products just to save a buck. I am extremely disappointed and will not be purchasing another car from this company. And having to drive around displaying this hot mess of a car should be a good advertisement on what to expect if YOU buy one. In a nutshell... class action lawsuit.
Reviewed June 8, 2015
I own a 2003 Mitsubishi evolution, 160,000 miles and still running strong.
Reviewed May 14, 2015
Mitsubishi Eclipse Spider Convertible - I'm sure Mitsubishi is aware of the convertible tops leaking. The leaking has gotten so bad when it rains my car gets puddles. I cannot afford to keep replacing the tops, per the repair shop, replacing the tops is only a temporary fix as this will happen again. Just so upset I've put so much money into this vehicle & all I can do is sit back & watch the rain ruin it. Even covering the car when it rains doesn't work. Please work on this issue.
Reviewed March 20, 2015
In March of 2014 I purchased a 2014 Mitsubishi Lancer to build my credit. It has been a year since I had the car. I went back to Shad Mitsubishi in Buford GA, were I purchased the car. They pulled the credit, and said it was not on the credit reports. I did understand why and they did not believe me. I told them I have done business with them before.
It was a heated moment. So they told me to take my business somewhere else. I went to another Mitsubishi and they said the same, it was not on the credit report. So I decided to take it to and outside dealer, such as Nissan, and Toyota dealerships. They pulled the credit, and it was located on the Transunion report. Somehow, Mitsubishi is playing games. They do not want to take this car back. When I purchased it, the price was $21,000. The car appraised for $11,000. No one will trade it, not even Mitsubishi and top it off, my payments are $520 amount. I will never in my life purchase anything else from them. They are dirty, and they do not care about the customers. Believe me, they will be closing soon.
Reviewed March 19, 2015
I had this beautiful 2006 Eclipse in sunset orange. After about five years I noticed some light spots in the paint. Checking more carefully, I realized that the clear coat was talking off. The problem only seemed to get worse as time went on. I took the car in to a auto body shop, got a estimate to repaint. The cost was around 1700 dollars. The body shop person told me he seen this problem before on certain Mitsubishi models. I'm very disappointed. They never had a recall to correct this problem. This affects the resale value of my car. I hope Mitsubishi reads this.
Reviewed March 13, 2015
11/5/15 my radiator of a 2007 Mitsubishi Outlander was damaged by road debris. Vehicle has 150,809 miles. This part, radiator, has been on Back-order since 11/5/15. Customer Service has changed the Estimated Time of Arrival, ETA, 4 times. Mitsubishi has informed me that my warranty does not have provisions for rental car and therefore cannot provide any assistance for the inconvenience this 5 month back order has caused.
Mitsubishi has NOT followed up with status and/or returned 5 of my 6 inquires to status and support of rental car options. Mitsubishi has refused to provide me senior management information to elevate this issue. ** are my Claim Managers - Claim **. They have "closed" my previous claim (same issue) to avoid any excessive OPEN claim metric! (Case number - **) Customer Service and Claim Managers (**) have not only raised their voices but have fabricated claims of submitting authorization for Rental cars and Offset cost relief on repairs.
Reviewed March 6, 2015
Over the course of the last 2 months, my fiancee and I have taken our 2012 Galant in for a repair over 4 times for the same issue of a noise/vibration from the front end. Each time, after less than an hour, they said no issues were found or they just threw a part at in hopes that it corrected the issue. 2 weeks ago when I took my car into them for the issue, they told me it was my tires. And that I needed to get 2 new ones and an alignment. I had this work completed by another tire dealer. Not even a week later, the same issues are still present.
Two days ago after taking the car to them once again, they replaced the front left wheel bearing. They said, "This should fix it and if it doesn't, let us know." Well not more than a day later, it is still having the same issue. Finally furiated, I called and spoke with the GM of the dealership. He kept trying to tell me how it was and what he thought I wanted to hear. He also tried telling me that it was my fault that the tires needed replaced and that having the car serviced by them would have prevent the issue I'm having.
As of today 03/06/15, after taking my car to them yet again, they informed me that nothing was wrong with my car and that it was completely safe to drive. The service consultant stated that they know there is something wrong with the front end but can't tell where it's coming from. He then stated that the problem will only get worse with time until then that there is nothing they can do until something or a part fails. So he pretty much told me that there is a problem and that they won't fix it until they can clearly identify it?! So they expect me to keep driving it and hope that something major goes wrong? They are putting not only my life in danger but also my kids and fiance's life.
Reviewed Dec. 8, 2014
Ordered on Black Friday this year new ted Lancer Se w/ winter package (remote start etc), lip spoiler on trunk, premium package, and Katzkin leather. Dealer had to order car from out of state dealer but I had to pay immediately to get discounts being offered. Picked car up next Saturday, 12/6, in pouring rain. Saw immediately NO lip spoiler. Was told was in back order and I will be called when it comes in and have to bring car back for install. Ok, not a big deal. Asked where remote for the Remote Start was and was told dealer who shipped car did not include it and they will get it by time lip spoiler comes.
Now, it was raining hard when I looked car over outside but already signed for it previous week. Remember and they made me sign to get discounts. Well today is 24 hours after picking car up and is not raining. Paint is bubbling and peeling in large spot on roof. Factory defect. In trunk, under the winter rubber floor mats (winter package) was the unfilled out Customer checklist Dealer is supposed to fill out when they go over car before giving it to customer. So they never looked car over or saw paint and said screw it.
Sunday, 24 hours after picking car up and dealership closed, I emailed general manager and out call into lawyer again so if Mitsubishi does not handle this or first attempt to fix paint is not to factory new car standards I will proceed with Lemon Law and let lawyers handle it making Mitsubishi buy car back. They have 3 tries to fix problem then they are OUT and not just buy car back but pay ALL the huge legal bills.
I had to use 1-800-my-lemon 9 years ago against Subaru dealership for an issue that affected value of car. New car with paint peeling off roof on day 2 affects vehicle value. Sunday, dealership closed and 24 off hours since car was picked up. Will see how dealership in PA handles this issue. Lawyers likely will have to take over I am afraid. I hope for paint to be rectified properly as I stated in my email to dealer gm. Roof needs to be sanded, prepped, painted and clear coated just like factory.
Reviewed Nov. 21, 2014
I don't want to give my true identity because despite this location are dragging their feet in fixing my car, I don't want them to really try to mess me up. I finance a vehicle from them 2 weeks ago and since I signed the paper work, they have been saying that they ordered the part and since then that's all I've been hearing "it's coming, it's coming"; in the meantime I have to drive the vehicle still. Seems to me that all they are concerned about is making a sale (even a salesperson lied about the "real" price we had to put down for a down payment) and not concerned in the follow up on a "CUSTOMER". I plan to be a thorn in their side cause they crossed the wrong person!!!!
Reviewed Oct. 23, 2014
I confirmed the purchase of a l200 Walkinshaw in August 2012, which I collected as soon as it was available in October 2012 from the Main Dealer Harratts in Barnsley. One of the front tires seemed to have a slow puncture and after a few weeks of blowing it up I decided to have it repaired. When the tire was removed from the wheel, it was evident that it had a rip on the inner wall that could only have been there from new. The next fault I experienced was paint coming off the wheel centers so I was obliged to take the vehicle back in again to the Main Dealer for that to be rectified. Shortly thereafter, I next noticed paint coming off the wing mirrors and the door handles, so it was back in to the Main Dealer again. The next fault that surfaced was the powder coating coming off the wheels, so back in to the Main Dealer once again. Then the front bumper paint started to peel so I took the vehicle back to Main Dealer yet again. This was all in the first 12 months!!
Then, having read the advertisement in the Main Dealers that boasted the towing capability of the vehicle, I had a tow bar fitted by them and it seemed fine until I started towing. After approx 1 month of occasional towing of half the advertised weight the engine overheated, so I was back to the Main Dealer yet again who kept the vehicle for X days and then told me it was o.k. However, only 6 weeks later while towing a light load, the engine overheated again, so I was back to the Main Dealer, who supposedly fixed the problem and it was fine for a while but as I was not then towing there were no problems. The next thing that happened when I started towing again was that I observed the gearbox overheating rather than the engine. So I took the vehicle back to the Main Dealer. They got me back on the road again this time after about 5 days and I started to tow again but the same problem with the gearbox, overheating occurred again so it was back to the Main Dealer yet again.
They kept it in a bit longer than normal this time. I could be forgiven for thinking that might be to attempt to assure me it's going to be right this time but no, about 8 weeks later, on 21/10/2014, the gearbox overheating light comes on so its back to the Main Dealer and I'm without the vehicle once again. These l200 engines don't seem very good at all, although the warning lights are brilliant!! The after sales care and service at this Main Dealers is disgusting and I have had to travel from Bolton to Barnsley each time the vehicle has had to be taken in and invariably get myself home because they don't even seem able to coordinate the replacement hire car properly. Is there any Solicitor out there who can act for me on a no win no pay basis because the losses I have incurred due to the failure of this Main Dealer to deal effectively and efficiently with the recurring problems that I have experienced with the new vehicle they sold me are crippling my business?
Reviewed Oct. 14, 2014
I have got a Mitsubishi lancer since April 2013 so my car still in the guarantee. two months ago I heard a voice in the right front wheel and by investigating in the official agent in my country Egypt, the engineer told me that we have to change part in the suspension system - ''am really don't know this part name in English''. also he told me that we don't have this part. I made a request and the agent told me just ten days and they will bring this spare part. until now they didn't bring me this part and I made a lot of complaints at their complain department but with no reaction.
Reviewed Oct. 12, 2014
Got a Lancer EVO 2 from year 1995, 200,000 miles no problems other than dealers damaging my steering housing and waterpump deliberately. You just need check fluid levels. Battery replaced once on these 19 years. Original clutch, shocks. Negative point. Plastic original tire caps did not last more than 15 years. I've seen earlier model lancers abused on heavy off-road applications. They last. From 1995 onwards, too much plastic. Bumpers are easily damaged.
Reviewed Oct. 12, 2014
2010 Mitsubishi Lancer De - Windshield visors will not stay in position. Road noise is very loud. Car has 100k and the car shakes, rattles and squeaks. Dealer in Richmond Hill finds nothing wrong. Very sluggish on take off. Body is full of small dents and scratches. It's honestly the worst car I ever had and I had a lot of cars. Will NEVER buy another Mitsubishi.
Reviewed Sept. 30, 2014
My vehicle makes noise so loud you can hear it over the radio. They say all of their autos make this noise and I just have to live with it. Everyone that I have spoken with about this promises to fix the problem but never does what they tell you. All of Mitsubishi motors in the US lie to you. Never buy one of their cars, they all tell you stories period.
Reviewed July 23, 2014
Very bad customer service for warranty and follow up on repairs done to vehicle. Never gets back and makes wild promise. Service takes forever to complete dragging to multiple visits over many months.
Reviewed July 20, 2014
I purchased the "top of the line - Diamond series" Mitsubishi DLP 57" a couple of years ago expecting it to look great for many years come. I haven't heard of other makers of DLP having this much of an issue. Funny, I have an RCA tv that is 25 years old (with original remote!) that still works great. I know new technologies bring new challenges, but we pay more with the hopes that we get a little more. I am very disappointed that Mitsubishi is making it so hard to get this problem fixed. If anyone has a phone number that has worked for them, please forward it. I keep getting the runaround.
Reviewed July 9, 2014
I have a 2007 Mitsubishi Eclipse. The car has a remote that controls the entry, alarm and ignition. Without the key you can not start or lock your car. When installed by the dealer I received two key fobs. They are now both broken within 1 year of each other. When I called to complain I was told that my car warranty was over and nothing can be done. The dealer wants 389.00 dollars to replace. I will never buy a Mitsubishi again!!!!
Reviewed June 17, 2014
I have been with Mitsubishi since 2009. I received a flyer mentioning that I am eligible to trade my car for a new one. I took an appointment to meet with a sale representative. I went to the dealer with my wife and my two (2) kids. Someone took the registration of the vehicle to get it evaluated. The sale representative asked me what model I would like to choose. I answered that I would like to know how much he is ready to pay for the car first because my choice will be based on the amount received which is sample. But the representative was so mad and lost patience and started screaming in front of my wife and my 2 kids. I told him if he felt uncomfortable he can always transfer me to another representative. He asked me and my family to leave his desk. Despite I asked to meet with an another representative. They gave me back my keys and said someone will call me tomorrow. Honestly, people do not treat other people like that.
Reviewed June 15, 2014
My tire blew out today! The computer piece inside the tire apparently came loose and ripped the he double heck out of the tire! This is the second time it happened. I have a 2010 Mitsubishi Ge Lancer. I cannot have this! I live near the city here and can you imagine what would have happened if this had happened on the thruway!! Luckily it happened less than a mile from my home on a secondary road! I am not even going to bother trying to procure restitution even though I am a senior citizen and only on social security! What concerns me is the possibility of human life being destroyed or permanently damaged on a busy thruway!! Nope I am totally getting rid of this car!!! From what people have said in other reviews here on this site, Mitsubishi is not being responsible in either making these autos or in making honest restitution to their customers! How about careful responsible manufacturing of these autos also! For GOSH sakes!!!!
Reviewed May 21, 2014
2008 with a Spyder Mitsubishi with 23K... Brakes failed and went to the the floor. My wife was terrified. Had to go to Short Pump, VA to get a rental. They brought a tech from? Now no air... 26K on this car. Oh... the top locked up trying to get it up. Had to go to the manual! Well, well, well!
Reviewed May 7, 2014
Purchased a 2013 Outlander Sport new in January 2013 from Davis Dealerships, Trenton, NJ. In a little over a year, it has had warranty issues five (5) times (all requiring a trip to the dealer). Now the fifth warranty issue remains unrepaired (airbag malfunction light for second time), dealership dropped the Mitsubishi line, and refuses to do further warranty. Mitsubishi has not been responsive as there are no other local dealers. Sent letter to Mitsubishi headquarters almost three weeks ago with no response.
Reviewed April 10, 2014
Loud noise coming from under the car, take it to dealer. They said that it is caused by broken heat shield. Well, that is fine because my car is under the 5 Year new car warranty. But dealer said I need to pay because heat shield repair is an adjustment and it is not covered under the 5 year warranty. Call Mitsubishi Canada. Here is the response: "Please be advised that the warranty parameter offered on an exhaust heat shield is of 1 year/24 000 KM (whichever occurs first)." I question them that it isn't written in the exclusion clause in my warranty document. They didn't response. And I have nowhere to complaint. Why? Mitsubishi didn't join the voluntary system in Ontario which is similar to Lemon Law in the States.
Reviewed Feb. 11, 2014
On 29 May 2013 I sold my 1989 Toyota Camry and purchased a Mitsubishi Diamante 2010. That was the very big mistake and still is. Problems started streaming like Mississippi river on a rainy day. Firstly My steering rack was wrecked. It was leaking and was making funny sounds when I turned the steering wheel. It cost me 789 dollars on the first 2 weeks, then later after a month the car started to lose control and veered off the road when driving on rough terrain. I went and got it checked and was determined that its rear wheels were not aligned ,and one of the bracket was broken and needed to be replaced. I paid 120 bucks for that.
Two weeks later I noticed the car had a very bad oily smell when I turned on my heater. I went to my mechanic and was told that my gasket covers needed to be repaired and was estimated to cost me about 480 dollars. Now my engine check light is on and I took for diagnosis and was told that my catalyst converter needs to checked or replaced. This car has 186500 miles on it, and my former car had 214400 miles and never had this much problems. In addition its very expensive to find its spare parts from regular shop. You are asked to wait for 3 to 4 days before you can get your order. Finally this car is a guzzler, after my calculation I have determined that it is 13mpg after several average calculations. You spend so much on gas than on other important things.
Reviewed Dec. 30, 2013
I'd just like to share my story. I drive a Mitsubishi Carisma (European Model, somewhere between the Lancer and the Galant). It is a 1998 Model. We bought it used in 2002 with just over 2500 miles in it. My mother drove it, then I drove it until now. It is a superb piece of metal. The only issue I had was the clutch at 80000 and at 145000 miles, but I think that is normal. I did get beaten up, pretty bad back then. Was crashed about 3 times, got tuned, then got de-tuned. This is the car I learned on. This is the car I raced with on Friday nights and this is the car I still drive to work. The fuel consumption is compared to today's standards, pretty good too. I am very pleased with the performance, and the reliability. There is no rust on the chassis, although it was kept outside most of the time. The only rust problem I have is at the exhaust system, where the pipes are welded together (it started about 3 years ago). I'm looking to buy a used Mitsubishi Lancer 2007 upwards. Great Job Mitsubishi!
Reviewed Dec. 9, 2013
I bought a used 2003 Mitsubishi Eclipse Spyder GTS V6 in Nov. 2010. It is now in the junkyard due to unimaginable rust in the engine compartment, trunk, strut wells, etc. I was told by 2 mechanics that I was lucky nothing major happened to me due to the extent of the rust. Lucky/Unluckily, 3 weeks ago, I drove out of a parking lot which had a hidden drop off of 2 feet which effectively destroyed the car. I was driving at 2-5mph towards the street. Upon crashing over the edge, I noticed large amounts of rust as well as what I found to be the transmission mount on the ground. The right wheel was on the ground, so with the help of a garage across the street, we boarded up the left wheel and I slowly backed up from the cliff.
Once I started going forward to the right of the problem, I felt and heard a loud noise underneath the car. After being towed to a garage, I was told by the mechanic that the transmission was twisted by the impact and he indicated the amount of rust was the cause. Due to the rust, there was barely enough metal to hold the radiator, struts, engine, and everything else in the engine compartment from falling down to the ground. The cost of repairs to the axle, transmission, clutch, etc. exceeded $4000, the Edmund's & Kelly Blue Book private seller value of the car. I just sold the car to the shop for $300 - the junk value of the car. For the 3 years I owned the car, it was parked in a garage. Bottom line, I am now 131 miles from home with no car. I will never again buy a Mitsubishi product. I loved the car, but I never expected to be risking my life over a car that was obviously never rust inhibited. Checking the internet, this appears to be a common problem.
Reviewed Oct. 25, 2013
I have had the 2009 Mitsubishi Eclipse model for a while now and I think overall it is a fun and reliable car for someone who wants that sporty edge but while also feeling comfortable. The design may lack in functionality a little bit since it is a two-door, along with a few blind spots that I had to get used to, but it is a fun car to drive around town in. Many people doubt the safety of a small car such as this one but I have been in a wreck before and the car kept me very safe when I was hit on the driver's side of the car with its side and front airbags. I am glad that I chose this car and will be keeping it for a long time.
Reviewed Oct. 14, 2013
I have been in business using trucks for over 30 years. Two years ago, we had unfortunately purchased an FE Fuso Mitsubishi... Was well over 50k. This truck has had more downtime than any and all the trucks I have owned in all the years in business. Mitsubishi does nothing but say to me to bring it in, it's under warranty. What they don't get is I lose money everyday it's in the shop. We always kept newer trucks so they were not in need of repairs. In this case, I regret ever buying the new one. We should have kept the older one. It's in the shop again as I write this. As soon as we get it back, I'm trading it in for an American make.
Reviewed Sept. 2, 2013
First, I want to highlight that I had a Mitsubishi Lancer 1999 and I sold it last December 2012 . As I was very pleased with that one, I bought a brand new Mitsubishi Puma 2013 , but after 6 months, I was very shocked to discover that rust started to show in the car, specially in the upper side of it. In August, I called the local agent in Egypt which is Diamond Motors. They set an appointment to check the car and took photos of that rust and I was told that they will check the complaint and reply to me but till now, I didn't receive any answer.
I keep on calling the customer service but it's always the same answer that they will get back to me. It s not possible to spend 121000 Egyptian pounds on a car and to discover rust in it after 6 months. Sure there is something wrong with that car. It's not the standards of Mitsubishi. Now I don't know what to do as the agent in Egypt is not giving me any answers.
Reviewed July 12, 2013
My mother bought a new 2013 Outlander Sport. Several weeks after purchase, she was hit by a truck. Her car sits at the local dealership waiting for this structural part. It has been almost 2 months since the accident and, apparently, Mitsubishi feels it is more important to build new cars than to service those on the road. It certainly makes you question the purchase of a Mitsubishi as far as customer service issues. The dealership has been wonderful, but Mitsubishi is making it very hard for them to sell cars. Can you imagine having your car serviced and seeing the same car time after time... just sitting because no one will send a part! POOR SERVICE, Mitsubishi! I cannot comment about performance, value or reliability as the car is NEW and cannot be driven.
Reviewed June 27, 2013
For the past 4 months, I have had problems with my 2010 Mitsubishi Lancer. Intermittently, my car won't accelerate. It's really slow and sluggish. I took my car to Mitsubishi who told me that no fault code is coming up so it can't have a problem, to which I laughed and got very annoyed. They agreed finally that the next time it did it, they would test my car. I took my car 3 days later and they found 2 fault codes so they booked my car in and changed a Coil. Two weeks later, it started again so I took it back. They tried to say that the fault was the Fuel filter and that I should get it changed. I did this and it still has the same fault.
They are now refusing to test my car and said that I would have to pay, and, "How much time would you like us to waste?" Obviously this made me really annoyed. After a very lengthy conversation and me accusing them of stringing the issue out as my car is only in warranty till the end of August 2013, they have agreed to test when the car is faulting but they still say they can't promise I won't have to pay. I will NEVER EVER buy a car from them again.
Reviewed May 12, 2013
Back in 2009/2010 I was notified of the class action suit against Mitsubishi and the black paint recall. At that time my car was still under warranty and Healy informed me there was nothing they could do about my paint fading and that I was supposed to have 3/4th of my entire car faded to qualify for the repaint option. I went several times to them before about this issue of my paint fading starting at 15,000 miles before any suit against Mitsubishi. Now recently I come to find out that because I was under warranty when my paint started fading, they were supposed to be responsible to fix it and that they lied to me about my car having to be 3/4 of the way covered.
I bought my car brand new, and after paying my car off and $36000 later, my car looks terrible (white spots all over, faded down to the metal). I have priced out from a number of places to repaint my car and nothing under $2k unless I want a macco paint job. I feel as though because I was young and a girl, they took full advantage of me at Healy brothers Mitsubishi. This wasn't the first time either. They even tried to charge me almost $600 to fix my brakes when they were recalled at 4k miles and they flushed my transmission fluid without asking me and charged me for it. At this point I do not know where else to go from here. I unfortunately do not have money for an attorney to fight this. Being that this ranges from 2006-2011, I do not know the statute of limitations on this type of matter.
Reviewed April 9, 2013
I purchased a 2006 Eclipse with a beautiful paint job. Not too long after, I saw a small spot where the clear coat was starting to flake. Soon after, it spread to the entire car. Naturally, I became very alarmed and contacted Mitsubishi. They told me to take it to my local dealer (which was 2 hours away) and I did. The dealer told me that it was the worst he had seen and thought Mitsubishi would do something about this, but they came back and told him it was out of warranty.
I believe a company should stand behind their products. At the time, the car was less than 5 years old. Yes, I realize it is not brand new but rarely do you see cars that new with flaking clear coats. It reminds a person of a snake shedding; that is how bad it is. I contacted Mitsubishi several times after with no success. I looked for a class action on this car/color and nothing, but I did find several people with the same complaint. It wasn't hard by any means to find people, therefore I do not believe it is from normal wear.
It is my hope that even though this car is now slightly older, someone would be willing to start a class action suit. The same problem occurred with the black paint job and they were recalled/fixed. I don't have the option to sell my car as this significantly impacted the value of the car. I do have pictures upon request as well as the local dealer took some for Mitsubishi.
Reviewed Feb. 21, 2013
My daughter left her school today, 2-20-2013, and she made it about a half mile from her school and her rear passenger side door caught fire. She pulled over and, luckily, someone put the fire out for her. The fire marshal said it started from the window switch. It burnt the door panel, rear seat and carpet. We have had this car for over a year. It had 116k on it when we bought it. It now has 136k; it has been a good car until now. It was such a good car that I took it from my wife and gave it to my daughter for her first car. Maybe, it wasn't such a good idea after this. She has only had her license for 3 months. After reading up on it, I found this wasn't the first time this has happened. It's a 2001 model.
Reviewed Oct. 17, 2012
I have babied my 2002 Montero and it is like new inside and out. I only have 58,000 miles and without warning, the transmission has stopped working. I need a totally new transmission. I have talked with the Mitsubishi services department where I bought my Montero and they suggested to call the 800 Mitsubishi number. I found out that they will not back me up. I will never buy another Mitsubishi vehicle and hope that anyone who reads this will reconsider and not buy a Mitsubishi.
Reviewed Oct. 3, 2012
Refusing to take responsibility - I purchased my vehicle in October of 2005 and a month prior to that there was a recall for my computer to be reset due to it causing the catalytic converter burning out. I was never notified about the issue. Now, my catalytic converter has burned out. I've contacted the company several times and have not received any help with my issue. This is a lack of responsibility on Mitsubishi’s part and is a disservice to me, the customer.
Reviewed Sept. 10, 2012
I bought a brand new Mitsubishi Lancer in 2002 and after only 2 years, the controls on the air were all broken. I am unable to control temp (where it comes out of), defroster and any other issue with air. I'm seeing this is a common problem with other owners and the company is well aware of it, but refused to recall it or reimburse for repairs. How dare they sell a shotty product and not make it right to all the consumers who suffer with lack of such an important thing? I want justice and I am going to make all potential buyers aware of the way this issue has not been handled. We were taken advantage of. I don't know about anyone else, but I put every penny I ever made into this car and I feel like I got screwed!
Reviewed Sept. 1, 2012
On the 15th of August, I had an accident with my right wheel that affected the wheel bearing of my white Mitsubishi Eclipse 3.8. Since then, I went to Mitsubishi in Doha, Qatar and they told me that I needed to change the wheel bearing. They said that they don't have stock, therefore they will request it from Dubai. Today is 1st of September and nobody responded to me. Every time I call them, they say that they didn't receive it yet. The car is getting worse and dangerous while I am driving. I don't know who will be responsible if additional internal parts will be damaged because of them not changing the wheel bearing. I am not satisfied at all and people here in Mitsubishi just talk but no action. Driving the car with this damage is dangerous and I hold them fully responsible if something happened to me.
Reviewed June 29, 2012
On May 12th, 2012, I purchased a vehicle at Southside Autos, Inc. at 6555 S Orange Ave., Orlando, FL. I had sold my existing vehicle the week before because I am currently going through cancer treatments and unable to work, so I decided to sell my vehicle and get a less expensive, reliable one that would last awhile instead. I found a Mitsubishi Eclipse Spyder online from Southside Autos, Inc. and called to see if it was still available. I spoke to the salesman ** and told him I was driving over that morning.
After looking at the vehicle and doing the test drive, I also requested a copy of the Carfax report twice. Once after the drive and then again while discussing numbers. We went over the numbers and after ** went for approval after talking over the fees, it was finally approved by another **. I still had not received the Carfax report and had to ask a third time when I went to an office and the sales documents were put in front of me to sign. Total purchase price came to $7197.94 and was paid by check card. The vehicle had a 30-day warranty with a list of what is covered, which is pretty much engine-related or mechanical breakdown. Along with that, bill of sale, odometer reading and a checklist of what was inspected, was signed. On this inspection list, one of the checked items is "all relevant vacuum lines, electrical lines, sensors, etc."
On June 9th, 2012, I decided to take the convertible top down for the first time since testing it at the dealership. I noticed the right rear window did not go down. I tried it a couple of more times and then called the salesman immediately to let him know. He told me it could just be sticking and to bump the control area slightly with my hand to see if that would do it. It didn't work. I told him I didn't think it was the fuse either since the other windows were working. He said I could bring it by for their mechanic to look at but not that day (Saturday) as the mechanic was not working on the weekend.
On Monday, June 11th, I took the vehicle to the dealer to have it looked at. ** took the vehicle back to have the mechanic look at it thinking it would be an easy fix. When ** came back, he told me that it wasn't a simple fix and that the mechanic said it would cost me around $700.00 to fix it - something about the cable coming loose that controls the window and top. Well, the top was still working, but the window was not. If the cable that controls the window came loose in the last 3 weeks, then why wouldn't they consider that a relevant electrical problem? They were going to fix it if it was an easy fix but now that it wasn't, they decided it was my problem now. I realize that the 30-day warranty did not state it would cover this kind of issue, but you would think that it was less than the 30 days and well under the miles and that in good faith the dealer would correct this major electrical issue. It's a window!
I asked ** if they would still honor fixing this. He went to ask someone in the back about it, came out after a bit, entered an office that was in my sight and then closed the door. He was speaking to someone else as well. After coming out, ** told me that they could not do it. I expressed to him my unhappiness and how I felt it was pretty crappy that they would not honor fixing the window. I told him I realized he did not make the decisions there, but that I would let other consumers know of my dissatisfaction with their customer service. At that time, the man that was in the visible office that ** spoke with came out and immediately starting barking at me how my issue was not covered under the warranty and how I have a copy of it! I told him that I realized that, but I still felt it was not right. He then started reading off what is covered in a patronizing tone as if I didn't understand.
At the moment, I did not even know who this person was! He didn't politely walk out and introduce himself or handle addressing the situation in a professional, mild manner at all. That added more disappointment and dissatisfaction to how I already felt that they were handling this. I looked at ** and told him thank you for checking and then I walked out and left. I called ** a moment after I left to ask him who the person was that came out of the office. I asked if it was the owner? Manager? He said it was the owner. I then asked his name. The owner is Frank C. Purpura. This is the man that rudely came out to talk to me, the owner! You would think if someone just purchased a vehicle from your business, the customer service you provide even after the sale is helpful and professional. The customer satisfaction was poor with a care-less attitude when I asked for their assistance. They had my money, so why help me at this point?!
Then on June 24th, 2012, after a day of raining, I find out that my roof is leaking in all different areas where it is somehow going down through the doors and down to the floorboards where it became puddled with water. I've had to use and ruin my towels even now to soak up the water. The vehicle immediately produced a bad smell as I can tell this was a problem before. Now, if the dealer would argue that they knew nothing about this, I wouldn't believe it. How can you sell a used convertible and supposedly inspect it without inspecting the roof?
I did not bother to call them on this issue as it is now past the 30 days and that I already know that they wouldn't do anything about it anyway. I feel that Southside Autos, Inc. handled this unfairly and provided poor service. The owner was unprofessional and rude in his mannerisms towards me. I would not recommend anyone to Southside Autos, Inc. if you are searching for a vehicle. They cannot be trusted in providing pertinent information and definitely they are not giving their consumers proper customer service, even in good faith. I am now stuck with a vehicle that is being ruined by water and a window that will not come down and I have only had it for 7 weeks as of tomorrow (6-30). I guess it's worth it to them to make a sale off of me, not care if I tell others of my unsatisfying experience, and then for them to lose other possible customers.
Reviewed Dec. 3, 2011
I got into an accident exiting the free way going about 40-45 MPH. The front tire blew out, causing me to hit barrier on front right side of the car initially. The air bags did not deploy, sending me flying into the windshield and knocking me out temporarily. When I woke up I was on the opposite side of the off ramp in the other barrier and the car was catching on fire. I was taken to the hospital via ambulance to be evaluated. The accident resulted to a head contusion, concussion, severely sprained left ankle, and a bruised left hip bone.
Reviewed Nov. 20, 2011
Paint is chipping off in chunks.Car has 1490 miles on it. 2011 Mitsubishi Lancer. Who do I call to fix problem?
Reviewed Oct. 12, 2011
A few months ago, I bought a 2011 Eclipse Spyder. I was committed to purchase a Nissan 370Z, when I first saw the Spyder. The styling was great, but I test-drove it, only because the Spyder was $8000 less than the 370Z, and it came with an additional $2000 rebate. I agonized over the decision, because I really wanted the Nissan. And I didn't know anything about Mitsubishi cars. In the end, for the $10,000 price difference, I just couldn't pass on the Spyder.
I can now say that I was pleasantly surprised by the quality and performance of this car. It handles like a dream and is fun to drive. Gas mileage around town is 27 MPG or so and 32ish highway. Insurance was $60 per month less than the 370Z (State Farm), because it has a facade of a backseat (pigmies would complain about the leg room). There's a huge amount of room in the front passenger area, so I was fine with the design because the Z had no backseat at all.
Overall, I'm very pleased with the Spyder. You need only to hit a bump in the road or cross a railroad track to feel how well-built this car is. On the negative side, if I was asked to make improvements to this car, I'd suggest higher quality leather seats and an improved turning radius. If I need to make a u-turn, I look for a K-Mart parking lot.
Reviewed Sept. 8, 2011
I bought my 2010 Mitsubishi Galant a month ago. Everything was supposed to be in great working order. However, while I am driving, the compressor keeps turning off and on and when in rush hour traffic, the AC does not seem to work. I took it to the Mitisubishi dealer on September 2, 2011 to have the oil changed and told them that my AC compressor keeps turning off. Jose of Mitsubishi said it was a hose that had a leak and that they replaced it, but it has actually gotten worse. What are my remedies?
Reviewed Aug. 26, 2011
The roof of my two-year-old Mitsubishi Lancer buckled in after just closing the driver's door. The other day, I got out of my car and closed the driver's door. As I did, there was a very loud crash noise from the roof of the car and I physically saw the roof of the car deformed.
The roof of the car is now ripples of indentations across the entire roof. This happened outside my work and was witnessed by work colleagues. I took the car to Mitsubishi for inspection. Today they called me to tell me that they are not going to cover this under the warranty without any explanation what caused this. To make it worse, they told me that I owe them money for the inspection of the car.
I believe there is something really wrong with the structure of the car that caused this. I refuse to be told that this is not covered under warranty. I see this as a serious safety issue. If this happened from just closing the car door, what would have happened to me and my family if we were in a collision in the car?
I would be interested to know if this has happened to any other Lancer owners in the world. Mitsubishi Australia are telling me I am the one and only in the world. Please let me know if you have had a similar experience.
Reviewed Aug. 1, 2011
My wife bought a 2005 Galant at the beginning of 2006 with only 348 miles on the vehicle. We have had this vehicle back several times. The last time, we had it at Gateway. It was for an all-over paint job. When we had gone to Gateway to check on this vehicle, they had the door panels off for whatever reason.
Just the other day (7-30-2011), I got stuck in my car and could not get out of it. The door panel was caught and, I guess over a period of time of dragging on the side, it has worn a hole in the rubber around the door. This could cause a very dangerous situation and I am not pleased with the service of this vehicle at all.
This vehicle, at this time, only has 48,000 miles on it. I have owned Mitsubishi’s before and never had a problem in the past. My wife is a 60-year-old woman and rarely has anyone ridden in the vehicle. This vehicle is very well taken care of. This problem needs to be addressed ASAP since this is a very dangerous problem.
Reviewed July 11, 2011
I lost control of my car swerved out of control and ended up rolling over and totaling my car, but the side airbag never deployed. I contacted mitsubishi and all they did was refer me to a website and didnt care to come inspect my vehicle and find out if there's something wrong with the car
Reviewed May 26, 2011
My car paint is fading and looks awful for no reason. Mitsubishi has to do something. Every Galant I've seen has the same issue. I didn't pay money for a car to end up like this.
Reviewed May 11, 2011
I recently called Mitsubishi Motors Corporate Office to inquire on how to go about resolving an issue with the paint on my black, 1999 Mitsubishi Galant. This is an ongoing issue that has been been a problem due to the clear coat used on these vehicles. I am not the only person having problems with the paint on my vehicle; it is every black Mitsubishi Galant in my regional area, and am almost 100% sure that this problem exists worldwide. I spoke to a representative, as well as a supervisor from Mitsubishi Motors Corporate Office, and was advised that nothing can be done in regards to my matter, unless I am willing to take my car to a local Dealer to have it repainted at an out-of-pocket expense.
I truly feel that the decision that was made was absurd, and that the matter should have been taken into consideration, being that it is a manufacturer problem. The paint is not peeling/fading because I crashed the car or used a faulty cleaning supply; instead it is because they chose to use a faulty clear coat! I hope that you can help me to resolve this ongoing issue or at least help lead me in the right direction.
Thank you very much for your time and concern in this matter. Hope to hear from you soon!
Reviewed March 3, 2011
It was 25 days ago when I received your letter as far as my letter of complaint about my car's (Mitsubishi Outlander Turbo IZE 9431-20 April 2005) problems is concerned. Since that time, I have received no information on behalf of any of your representatives as for what is going to happen with the defective vehicle I bought, taking into account its severe problems about which you have already been informed by your Greek Representative ( Sarakakis Corporation).
As a result, I can only consider your letter as a typical response and your company as an irresponsible one, as for my case. I, dear Mr.******, consider that my choice and my confidence in Mitsubishi Motors turned out to be detrimental to me, and this is the reason why I demand restitution. I strongly believe that, 10 really serious damages within 5 years of car's use (115.000 km) as for the specific car, are nothing less than unacceptable.
The fact that the specific vehicle is totally defective and unreliable can be also clear, taking into account the fact that your Greek Representative deny taking it back and offering another one to me, of course after mine relative financial charge.
Before starting any legal procedure for my restitution and for the public to be informed, I would like to receive your written opinion in order to publish it along with the history of my car. Due to this, I am sending to you the history of conservation and the history of damages, as for my defective car.
Reviewed Oct. 15, 2010
I have just bought a Mitsubishi Lancer GT in Sept. 2010. Recently, Malaysia national car company, Proton, launched a new model of car and it is exactly the same as the Mitsubishi Lancer GT. Proton only did some minor changes on it. Before I bought the Lancer GT,the salesman told me that the new model from Proton will not be the same as Lancer GT but unfortunately, it is almost the same as the Lancer GT (**). I'm really disappointed in Mitsubishi because of giving me the wrong information!
Reviewed July 20, 2010
I have a 2004 Mitsubishi Gallant and have had problems with it. I replaced transmission, repainted it, had problems with service light and gear shift, and replaced door handles and catalyst converter trouble. I call this lemon material, don't you? And yes I bought this car brand new.
Reviewed June 3, 2010
On January 1, 2010, I purchased a 2010 Mitsubishi Lancer Black. I was very pleased with the car. Then in April of 2010, I was washing the car I noticed that the paint was coming off. When I took the car back to the dealership, I was told road hazard as there was no mud guards. At this time, there was 4000 miles on it. I don't need a college degree to know that there is something wrong with the painting process. Got an estimate as they requested. Now, this was in April and still have not heard from any one.
Reviewed May 25, 2010
I purchased my 2004 brand new Mitsubishi in December 2004. In 2007, I noticed the paint coming off and fading. I took it to Anaheim Mitsubishi (this was my 3rd Galant from the same dealer), and was told there was nothing they could do. I took my car in again in 2008, and again in 2009, to the same dealer, and was told there was nothing they could do. A few months later, I got a letter in the mail. It was a class action lawsuit against Mitsubishi Motor North American for all 2002 through 2008 black Mitsubishi Galant, and a couple other models due to delamination. I sent in the request paperwork, and sign copies from the dealer who saw the car, and agreed there was heavy delamination on my car.
All paperwork was sent back in the time request. I was sent a letter on May 6th 2010, that my car was not eligible for repainting, due to the mileage on my car. What the hell does the mileage have to do with the paint. I take excellent care of my car. This is a 2004, really 2005 car, and this should not have happened. They never talked about mileage until the settlement. Again, what does mileage have to do with the paint. They called for all 2002-2008 Black Mitsubishi Galant to be repainted. I just want my car repainted. Can you please help me with this matter? I will talk to a lawyer, if need be. I have pictures of my car dating back to 2007 to the present.
Reviewed April 17, 2010
I purchased a 1999 Mitsubishi Galant back around 2004 or 2005 and within a year or so the paint went bad. They never told me it was covered by the warranty and I was not told until recently. I had a beautiful black gloss auto and now it's black and gray. I was told by a friend that there was some kind of recall but I can't find one. I was not even notified of the lights being recalled last year. I have replaced mine several times in the last year and a half and they are not bright enough and still keep going bad. My car looks like crap from the bad paint and I have to keep replacing the lights every few months to be able to see clearly at night.
Reviewed April 15, 2010
We purchased a Mitsubishi Montero SUV in 2002. It's a very good car. Our complaint is with the lack of ethics and backhanded behavior of Mitsubishi towards its clients. We found out in 2003, when we were forced to file for bankruptcy, that Mitsubishi had financed our car through a balloon loan which is now illegal in Texas. It is a long-term loan that has one large payment (the balloon payment) due upon maturity. Since most of the repayment is deferred until the end of the payment period and we were already in bankruptcy at the time, the large single payment ($20,000) at the end was considered by the bankruptcy court an unsecured debt, therefore, we are not obligated to pay it after paying the secured portion ($38,000).
We ended up paying far more than the car was worth and Mitsubishi still wants more. I say wants because Mitsubishi is still trying to get money from us. My husband had a car accident and the Montero was totalled. Mitsubishi is now fighting us to keep the insurance money. Are they so desperate? Is the company hurting that much? They are paying their attorney more than what the insurance company is paying for the accident.
In summary, the accident happened in September of 2009 and today, April 14th 2010, we still do not have a second car because the insurance company will not release the payment to us since Mitsubishi hold the lien.
We have been restricted with our transportation and my son was not able to attend college this past semester due to lack of adequate transportation. We had to spend $3,000 repairing the one car we have, and the aggravation and stress we have endured have been something I cannot describe. Please, do not buy anything from Mitsubishi.
Reviewed April 8, 2010
Like many others, I had purchased a 2003 Eclipse about three years ago and now my entire car has the clear coat coming off. As a result of this, my entire car is an embarrassment to drive and something should be done by corporate! Many people pay good money and purchase these vehicles and when there is a defect, nothing is being done.
Reviewed March 16, 2010
Mitsubishi claims to have the best warranty in the industry but they apparently did not pass the message to this service department.
I bought a '08 Galant, basically brand new, with 3000 on the clock last year. Brought it in to Poway Mitsubishi with 20k on the clock (well within the 5 year, 60k mile "basic" warranty) for warped rotors and peeling paint on the roof. Mitsubishis are notorious for paint problems and the warped rotors were clearly a case of defective materials. Neither my wife nor I drive in any manner that would contribute to the condition.
The service manager, Russ, tells me that the car has been repainted on the roof. Sure, I guess it is possible that the prior owner, in the first 3k miles of driving, either drove under a super low tunnel or went NASCAR one day and slid the car on the roof 90 feet down the back stretch of turn 4. That is the only way I can see that the roof would need to be repainted, other than a preexisting defect that needed to be corrected.
Russ also told me the rotors would not be covered because heat had caused the warpage. I reminded Russ that friction from the rotors contacting the pads are what creates heat and this is how the brakes work. I told Russ that MOA (Mitsubishi of America) had already told me that the rotors were covered under warranty. I called MOA again and got the reference number from the last time I called. I contacted Russ again who said that he would call the district manager to determine the final outcome. Twenty minutes later, Russ called me back and told me that they were declining to cover the rotors under warranty because of "driving habits" and "improperly torqued lug nuts" (ft-lbs ranged from 90-110).
While I acknowledge that the lug nuts could have been torqued higher than spec (66-80 ft-lbs is spec for Galants, if my memory serves me), the contributor to rotor warpage is not excessive torque, but difference in torque between lugs, i.e. one at 80 and one at 10. Now, my driving habits? Apparently, my Galant has an airplane-style black box that records false information about driving habits and reports it to dealership service departments. Or perhaps Mitsubishi has hired an invisible gnome to sit on my dash and stare at me while I drive, and then lie whenever I bring my car in for warranty service to the service manager, who has special invisible-gnome goggles. My car looks 20 years old and it is a 2008! I feel like a bum driving around town with paint peeling from every panel, trunk, roof, doors, hood, bumper, door latches.
It became obvious that Russ was constructing reasons not to honor my warranty. I thanked him for nothing and hung up the phone. If you go to Poway Mitsubishi for any work, warranty or otherwise, you do so at your own risk. I do not believe these people are anything other than unscrupulous to the point of dishonest.
Reviewed Aug. 28, 2009
Don't ever buy a Mitsubishi vehicle. They don't honor their powertrain warranty. I've serviced my vehicle every 3 thousand miles and followed every recommended service for the past 4 years. My transmission went out at 96 thousand miles which is under the 10/100k mile warranty. They claimed that when I had my transmission work done in 2008, the shop didn't use the Mitsubishi Diamond SP III transmission fluid. I had Castrol Import Multiple Vehicle Auto Transmission Fluid put in instead which is a recommended product. They had my car for 2 weeks and this is the excuse that they came up with so that they don't have to put in a new $5000 transmission. During these times when the auto industry is trying to get you to buy their products and advertising their warranties, they will find a loophole for not working on your vehicle.
Reviewed Aug. 28, 2009
Back in 2006, I noticed the paint on the hood of my 2003 black Galant started to turn white. I was told because the company didn't put on enough clear coat, the paint was coming off. I paid $350.00 to have the hood repainted. Now, the paint on the trunk and the top of my car is turning white. It looks really bad! The dealership will not pay to have it repainted nor will Mitsubishi. The car is no longer under warranty. This is clearly a defect. They need to do a recall and fix this problem.
Reviewed Aug. 28, 2009
Back in 2006, I noticed the paint on the hood of my 2003 black Galant started to turn white. I was told because the company didn't put on enough clear coat, the paint was coming off. I paid $350.00 to have the hook repainted. Now, the paint on the trunk and the top of my car is turning white. It looks really bad! The dealership will not pay to have it repainted nor will Mitsubishi. The car is no longer under warranty. This is clearly a defect. They need to do a recall and fix this problem.
Reviewed Aug. 17, 2009
I bought a 2006 Mitsubishi Raider V8 4x4 Automatic, pre-owned, on 4/30/2009. I drove the truck home and noticed a vibration and bobble feeling at 55-65 mph, and a wiggle in the suspension and an unstable drift of the truck after you hit any type of bump. So, I took the truck back to the dealer and had them look at the problem and they rotated the tires and balanced the wheels, but the issues still remained. I went to a different dealer, Norco Mitsubishi. They changed the rear shocks, but I had to replace the front struts because they refused to replace them under warranty. The problem was still there.
I googled 2005-2006 Dodge Dakota front end vibration and found numerous complaints about the front end shimmy at highway speeds of 55-65 mph. I went to a independent shop to have the front end checked over, and they found the outer tie rod ends and the lower ball joint bad. So back to the dealer I went to confront them about their statement earlier that my front suspension was fine. I then called Mitsubishi Corporate, explained the problems and they instructed the dealer to replace the items. Ball joints were on national back order, and tie rods ends as well.
I went to Dodge to check if they had the parts since the Dodge Dakota and the Mitsubishi Raider is the exact same truck made at the same time in the same plant. Dodge had the tie rods so I bought them. Three weeks later, the ball joints came in so I went to the dealer to have the work done. I was called three days later that the truck was ready but I checked and found they changed the tie rods and driver side ball joint and not the passenger side. I called the head office and told them I would not go back to this dealer again.
I went to San Bernardino, Riverside, Anaheim, back to Glendale, all of them being Mitsubishi dealer and the problem still remains. Also, the factory parts mgr. drove the vehicle and said the problem was not there. I went to 2 independent front end shops and they said there is a vibration and a very noticeable one at the speeds I pointed out. I went to another Mitsubishi dealer that I won't name and he honestly said that every visit you make to a dealer for this problem is being logged and there is a case history complaint with the corporate office, so no dealer will want to deal with this problem or get involved. So you can and I quote, "live with the problem" or "take legal action." At this point, I feel I'm being told the problem does not exist or your truck is designed that way, but no dealer will admit to the problem.
I think this is a known problem that Mitsubishi will not take proper action to resolve. My truck has 27,000 miles and is still under the 5yrs/60,000 mile warranty, But it seems that I'm the only party that wants to fix the problem. Next stop, find a lemon law attorney and forensic mechanic to prove the problem in court. Bottom line is, I feel there is a cover up, denial and stone wall that I must break through for this vibration/ wobble/ shimmy and unstable ride from the front end of my 2006 Mitsubishi Raider 4x4 Duro Cross V8. And I pray for the right door to open, so I can ease my burden and help others with this similar problem. So I remain steadfast, for God is on the side of those who thirst for justice.
Reviewed July 15, 2009
Back in August 18, 2008, my 2002 Mitsubishi Galant started giving me transmission problems. I took it the Mitsubishi Dealership where they serviced my car all the time. The mechanic determined my vehicle needed a new transmission. They called it in at the Express Extended Warranty I paid for, and they sent me a used transmission for the vehicle. The transmission was mounted on my vehicle and worked fine up until the beginning of July of 2009. The car started giving me transmission problems again. I called the dealership and explained and they told me to call the Express Warranty to see if they were going to do anything about it.
Currently, the car has 70,000 miles and not even a year has passed with the transmission put on and the warranty doesn't want to deal with me due to the fact that according to them, they only covered the work done on my car until the warranty expired which was on January 15, 2009. I have all the paperwork done on my vehicle and it says nothing about any guarantee performed on my vehicle. I paid the full amount for the extended warranty and they don't want to be responsible for the defective unit they sent over to be put into my car. They wanted to be the cheap ones to give me something that didn't even last a year and now I have to find a way to get another transmission put on and pay for the labor.
Reviewed July 4, 2009
The black paint began turning white on my 2002 Mitsubishi Galant about a year ago, and it has now spread to several other parts of the car. The vehicle needs to be completely repainted. Mitsubishi told me the car is out of warranty so they can't do anything.
Reviewed June 9, 2009
I purchased a 2003 Eclipse and the clear coat is coming off. I spent 6 months dealing with this corporation and they refuse to repair the damaged paint. I still owe money on the car and its value has gone down.
Reviewed May 14, 2009
Reviewed May 5, 2009
Reviewed May 2, 2009
Reviewed April 9, 2009
My husband and I purchased in late November of 2008 a Mitsubishi Lancer Evolution. We paid around $37,000 for the car and it is brand new. A couple of weeks back, my husband was waxing the car, and noticed chip marks everywhere in the paint, at least 60-70 of them. Please bear in mind that at this time the car had 2,800 miles on it. It just turned 3,000. So we contacted the dealership and followed the motions. While Google-searching this, we found out that we are not alone! People all over the country are experiencing this problem on all types of Lancers from '08 and brand new ones from '09 too!
After reading the lengthy and numerous posts in all of the forums, I realized that everyone with this problem is getting nowhere with the corporation and they are all being told the same thing, that it is caused by road hazards and is not under warranty. So we called the Corporate Resolutions team too. Two days later, we were told the same exact thing. They looked at our pictures and reviewed the estimates and made their decision. The amazing part is, our dealership has still not sent in the information. They made this judgement sight unseen!
So I brought the car to the body shop locally. They determined that there is not enough (or any) anti-chip additive in the paint. It's $5300 to re-spray a brand new car. Who wants that?!
Road hazards? Then please explain to me why the Subaru turbo (which is very fast too) that sits next to this car in the garage and sees the exact same road conditions as the Mitsubishi and has 6 times the miles on it has 1 paint chip?! If road hazards are causing this, then Mitsubishi needs to yank their cars off American streets. I don't think there is a road on the planet that is rockless, do you? Someone needs to help us act on this. A class action is in demand. This manufacturer is basically calling the American consumer an idiot.
My dealer already admitted that within the past couple of months, they have seen three cases. And the best part ... when my husband called yesterday and asked Mitsubishi Corporate what paint manufacturer is used on the vehicle, he was told it is an industry mystery. I would keep it a mystery too if I used this kind of product on $37,000-$44,000 vehicles. By all means, review this complaint and have an attorney contact me. And by all means, please let the media know. I welcome it.
Reviewed April 1, 2009
I have an Eclipse Spyder color black, 2003 and the paint is like fading away where the primer is showing through. I only have 60,000 miles on it. I looked into getting it repainted the same color and they want over $1000 to repaint it. I have seen several now with the same problem, in need of a recall for their paint issue.
Reviewed Feb. 22, 2009
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Reviewed Nov. 24, 2008
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Reviewed Oct. 21, 2008
We purchased a black 2005 Endeavor Oct 22, 2005 and this summer have had major issues with the clear coat and black paint fading out, failing, whatever you want to call it. The service manager agreed to have the car "spot" painted on the areas where the paint was missing. He was familiar - he said with flat surfaces of the black paint doing this and he would take pictures and get authorization from Mitsubishi to have this problem taken care of. Another customer spoke to my husband and commented we were having the same problem as she was on her Endeavor, and was having to take it back in for painting as more areas were showing up for repair. She told him "Good Luck" with our issues. Our hood, roof and the side partitions between the front seat windows and back seat windows were painted.
The outside paint contractor kept our vehicle several days longer than promised, but did paint and blend the repair in with our remaining car surface doing a great job. HOWEVER, we delivered and picked up our car from the dealer as requested and we presented with a cracked front windshield. Well, the two step dance began with the service manager telling my husband to drive to the paint shop and "see" what the shop owner had to say about it, or just to file with our car insurance. The paint shop owner said it was a stress crack and to have a glass repair company check it and to go back to Mitsubishi.
After several weeks of phone calls and another freaking photo taken to email to the Mitsubishi representative, it was determined that the crack was from a rock. It did not matter if the divot in the glass was not there when we dropped off the vehicle for painting, or if it occurred during transport back and forth from the dealer to paint shop. We had to go through our insurance and neither had any responsibility for the damage. I need not get into how disappointed I am with the whole process. But to add insult to injury, we now have additional areas showing up on our vehicle where the paint and clearcoat are deteriorating and in the process of getting it painted in those areas as well. My concern is how long is Mitsubishi going to keep painting these areas before they figure the paint failure is now just a question of age rather than an issue with a bad paint job, bad paint, whichever the "real" issues are.
The service manager could not answer my question on this concern either. We were told Mitsubishi would not authorize a complete paint job, but in reality how effective is this resolve to the issue that the paint is failing in many areas of the vehicle surface? I really think Mitsubishi should come up with a much better solution to this problem other than tying up people’s time and energies in a band aid approach. This was our first Mitsubishi purchase and although we enjoy the vehicle, this whole ordeal has left an extremely unpalatable taste in our mouths.
I also felt that the dealership should have paid my deductible or paid for the repair of my windshield as it was through them that the entire paint repair was orchestrated and they are using the paint contractor. Our deductible was $150, but the glass repair company did discount $75 off of the deductible paid to them. That would have been a very minimal amount for the dealership to have paid to maintain some sort of good customer relations. As far as I am concerned, they have lost a customer as soon as I can unload this vehicle.
Reviewed Sept. 30, 2008
After that i filed a coplaint through Mitsubishi towards the service center and once again was told the same thing that warranty would cover no damage, that Mitsubishi was at no fault.
There are many people with the same problem and Mitsubishi does the same thing and says they are not at fault. Some say Mitsubishi will not the recognize the problem as a flawed design but only as a paint defect, then say that the problem they are experiencing is not flawed paint but road debris. In my opinion this is a catch-22 where Mitshubishi just wont take resposiblity for a mistake.
Reviewed Aug. 24, 2008
Reviewed Aug. 23, 2008
On August 22, 2008 I rear-ended a SUV with my 2003 Mitsubishi Montero Sport going approx.30-35mph. My airbags failed to deploy and my seatbelt failed to catch throwing me into the steering wheel. There is major front end damage to my vehicle and the police on the scene said they could not believe my airbags failed to deploy.
I am waiting to see if my vehicle is totaled. I have back and neck pain already and I feel I could have been killed in this accident with the failure of safety equipment in my vehicle.
Reviewed Aug. 7, 2008
I purchased a 2005 Galant New, I have had nothing but problems getting Mitsubishi to cover the issues I have had with this vehicle. Mitsubishi has this great warranty, but it is useless to the auto owner, because they refuse to honor any the cars problems. I will never buy another Mitsubishi and I will let everyone I know and everyone I can contact to let them know not to purchase a Mitsubishi because thier warrty is worthless, from 1200 miles on the odometer to 98,000 miles Mitsubishi has covered only one problem that I have had. The extended warranty they also sold as bumper to bumper for up to 100,000 miles is useless as well.
Stay away from Mitsubishi Auto's of all kinds, stay away from Kline Auto of Maplewood Mn and Walser Mitsubishi of Maplewood Mn as well. I think the only way I will get any satisfaction with my car problems iss to take all three to Civil Court. I hate to do it, but they leave me no alternative. Warraties are only as good as the companies behind them, and these three will not honor their committment to the customer. Randy & Linda Sevelin
Lost time from work and money I can't afford to spend on the car because I purchased this vehicle because of the waranty. Big mistake. They might as well have just stole my check book. I will be contacting legal representation.
Reviewed Aug. 7, 2008
I am the first owner of a 2002 black Mitsubishi Galant that the paint is fading and chipping on the hood, roof and trunk. After researching and finding out that this is a defect in the manufacturer's product, I contacted the dealership to begin the process of getting this fixed. Charlie explained to me that yes it is a problem with the clearcoat and that the Manufacturer had hoped that the clear coat would hold up. He then proceeded to tell me that this problem is occuring because I live in the southeast and the sun is hotter here!?
He also questioned if my car was out of warranty and it obviously is and said that the dealership might participate but that I would have to come up with some money as well to get it re-painted. This is a defect in the paint, it shouldn't matter if the car is in or out of warranty! I will pursue this until my car gets fixed!!!
A vehicle that I am still paying for that has defective paint!
Reviewed July 15, 2008
On June 30, 2007 I was involved in a head on collision in my 2006 Mitsubishi Eclipse GS (I was traveling around 15-20 mph and the other vehicle was traveling approximately 45-50 mph) in which the air bags did not deploy and my head hit the steering wheel and side window full force (the seat belt system does not lock unless the airbag deploys). After paramedics and police were called, I declined the ambulance due to my 5 year old son being scared as it was and it would have only made him worse. The car was towed to my house as it was undriveable. I went to the hospital where they said that I had contusions, a mild concussion, a sprained ankle and wrist, etc. I was sent home with medications and followed up with my doctor. I knew something wasn't right because my airbags didn't deploy yet the airbag light was on. The car was sent to the body shop to be repaired and they flew in an airbag specialist.
They performed the diagnostics and it came back that BOTH the sensors malfunctioned which is why they didn't deploy. A second set of diagnostics were then performed by the Mitsubishi dealership next door where they got the same report that they malfunctioned. I then sent this information to Mitsubishi Motors North America where it was reviewed by the legal department. They took months to review the information and eventually came back with they weren't liable. They contradicted themselves in the letter and basically didn't know what they were talking about when it came to the vehicle and kept telling me to refer to my manual which I had already done trying to find answers. I still suffer from headaches (it hasn't gone away for 1 minute since the accident over a year ago), am constantly on heavy narcotics for the pain. I still have memory issues from time to time and the doctor doesn't know if this will be permanent or not.
The doctor is thinking so because it has already been a year but only time will tell. We are now going after Mitsubishi because they need to take responsibility for the products they make and sell. I will NEVER buy another Mitsubishi just for the lack of unprofessionalism that we dealt with with them. They don't care about their customers whatsoever. I hope that they realize this isn't a minor issue. Airbags were put in cars for a reason and I bet I wouldn't be dealing with these issues now if the airbag would have deployed! FYI my vehicle had never been in an accident either.
Reviewed July 13, 2008
we were on our way home from vacation. My friend was driving my 2002 Mitsubishi Montero Sport. She said the car started jerking and jerked her off the road, she tried to regain control but was unable to do so. We then ran off the road into a ditchbank. Speed limit was 55mph and the estimated speed at impact was 45mph. We hit head on into the side of the hill. There was significant damage to the front of the car. The air bags did not deploy. the airbags were a concern, cause maybe our injuries would have been less, but the biggest complaint is that the driver was adamant that something happened to the car that made her lose control. it wasn't the tires they are still in good shape.
The ins said there would be no way to determine if something from the car caused the accident. I kept it serviced regularly (inspections, etc). I took it and had the tires rotated and a trip inspection before the vacation. I would think even with a trip inspection you can't always forsee that something might break.
the driver and myself were up front. she suffered a cut in her head that required 32 stitches. She also had a lot of chest and back pain and has missed 3 weeks of work so far. I suffered chest, back and stomach injuries and was in a lot of pain for 2 weeks and couldn't do daily activities. We're still sore and I'm taking meds for it. I also still have a large hematoma on my stomach. The young man in the back seat broke his back. Now I know the air bags would not have helped him, but if something happened w/ the car to cause the accident in the first place, everyone's injuries could have been prevented.
There was one more teen in the car but he only had a little bit of seat belt burn and a little bit of a stiff neck the next day. Economic damages...well this car was paid off, now I've had to buy another car and have a car payment. We had to stay in town an extra night, other pepole had to drive far to get us so we would fill their tanks with gas or try to buy them food. Mentally, my fried is having a very hard time coping with this since she was driving and they are saying it's her fault. I would like to know why there couldn't be some type of inspection of the car to see if something underneath could have broken to cause all this. We also lost several items in the wreck itself.
Reviewed June 19, 2008
I purchased a 2008 Lancer in April 08. Right away I noticed faded paint near the rear wheels behind the back doors, my first thoughts were that it was the undercoating they I had installed prior to my purchase and this was the spray from that. A couple weeks went by and I had a rock hit me and I had a professional autobody technician look at the hood where the rock hit and he noticed my rear wheels being chipped. He then told me it was from the road and should be a warranty issue.
I immediately went to the dealership and they knew of this problem happening to others and proceeded to take pictures of my cars damage to forward to Mistubishi Canada. Mitsubishi Canada then infornms me and my dealership that there would be NO COVERAGE FOR THIS, THAT IS ENVIRONMENTAL DAMAGE, AND IT ISNT COVERED BY WARRANTY!
My dealership is pushing the issue for me (as far as I can see so far) I have made 0 headway from Mitsubishi Canada, apparently one person (Mr. Michael L) makes this decision and his word means all! And there is no appeal process for me. So I am left with a rock chipped brand new car under 2 month old, less than 7000kms on it, and it is beginning to RUST already.
I had a quote for repair of over $700.00 at the dealerships request.
Reviewed June 17, 2008
Bought a 2003 Mitsubishi Eclipse new off the lot. About 1 year ago, the paint starting fading away above the windshield and on the hood. Thought it was just normal wear and tear but then I started seeing other black eclipses that looked to be about the same year as mine with the same problems. I googled it and turns out MANY other mitsubishi owners have had the same problem with the paint peeling off.
I will not be able to get anything out of this car when we finally decide to trade it in or sell it. Paid 24,000 plus for this car and planned to drive it until the wheels fell off but it looks terrible. Even though it is an older model, I feel like something needs to be done to correct the problem as there is obviously a problem with whatever paint/primer they used.
Reviewed June 3, 2008
I bought a 2000 Mitsubishi Galant used, but in great condition, in 2005. After regular maintenance all was well, until the paint on the hood began to flake off about 3 months ago. It is all the way down to the sheet metal in most areas and I fear without a paint job it will begin to rust. However, I am sure this is a manufacturer defect considering the number of consumers have had this same problem with this same make of vehicle.
I will ultimately have to paint my car to keep it from rusting. I do not believe that these paint problems are any individual's fault but are the fault of the manufacturer. I would like to have this problem resolved without paying for it out-of-pocket.
Reviewed May 31, 2008
I have a 2003 black Eclipse. It only has 45,000 miles on it. Not only has it had engine coils replaced already, the paint is wearing off the top of the car. Piece of junk. Mitsubishi had better fix this and make some changes where they cut corners.
Reviewed May 13, 2008
My 2004 black Eclipse has spots all over the car where the paint is now coming off.
Reviewed April 24, 2008
Just 3 years and 2 months ago I bought a new Montero io.
1.- The past March 26th I brought this car to the official Mitsubishi workshop: MMCE Madrid in 28230 Las Rozas-Madrid, for the routinely 60000 Km. revision.
2.- During this revision, A problem about a part of the heater system was detected and a substitutive car part was ordered by the workshop. Almost one month after, this car part does not arrived yet.
3.- My car is still in the workshop because it has overheating risk.
4.- I mailed and telephone called the Mitsubishi-Motors Spain Customer Office asking for an immediate solution because I dramatically need a car, either my car already repaired or a company substitution car.
5.- My first contact with this Customer service was on April 19th and they keep saying they are studding my case. How much time more I would need to wait?. I know my car is out of guaranty only for two months, this is already disgusting, but being without my car almost one month only waiting for a car part is unacceptable and questions seriously the reputation of Mitsubishi- Motors Company.
Reviewed April 22, 2008
I would like to buy a new car, but who is going to buy a car that needs a complete paint job
Reviewed April 21, 2008
I am contacting you as a current owner of a Mitsubishi (2000 Eclipse GS, appx. 90,000 mi.). I hope you can assist me in reporting my dilemma through the proper channels in both your organization, as well as any consumer groups (Better Business Bureau, BBB Auto Line, NHTSA Office of Defects Investigation, etc.) that help to alert and educate the public as to unsatisfactory, or unsafe, products and services. My attempts to resolve this issue with Customer Service at Mitsubishi Motors have been unsuccessful.
Currently I own a 2000 Mitsubishi Eclipse, which I purchased slightly used in 2003. Although I originally enjoyed this vehicle, I have since experienced a variety of difficulties. Most recently, I had a shock (passenger side) that popped through its extremely rusted cover/enclosure which dented my hood it is now bent which partially exposes the parts beneath the hood. I have been advised that this is very unsafe, as well as an unusual problem to experience in an automobile that is barely eight years old. Although I am still making payments on this vehicle, I have also been informed that it's trade-in value will be no more than for parts...that it is too unsafe to re-sell, and too expensive to try to repair.
I understand that all vehicles, depending on the condition in which they are kept, will experience normal wear and tear as they age. Although I did buy this vehicle used, it has not experienced any type of collision or substandard care which would produce such damage. My concern is that this problem is some type of manufacturers defect; therefore dangerous to other owners of the same model. Mitsubishi Motors, as well as any relevant consumer reporting agency, should be aware of these issues.
I spoke with Ann (Customer Service) on Monday, April 7, 2008 who was very accommodating by opening a case file on my behalf. My Service Request Number was 1-232512785. Dan was assigned as my case manager and he informed me that Mitsubishi would not be pursuing/investigating my concerns - after less than a week of phone calls and emails, and without even viewing the condition of my vehicle. I offered to provide photos of the damage and am willing to have my vehicle inspected at a licensed Mitsubishi dealership. I was told that this decision was made in response to my non-active warranty.
I was never inquiring about my warranty, but the recalls, as well as the dangerous condition of my vehicle that I would have hoped Mitsubishi would have been interested to evaluate. Or are they going to wait until I'm in a dangerous accident and injure not only myself, but other drivers/passengers on the road? At no time did I ask for, or demand, any type of financial compensation during our conversations. I did, however, attempt to clearly convey the dangerous condition of my vehicle.
I have continued to research my dilemma and have discovered that many of the problems Ive experienced over the past several years (which I assumed were part of normal wear and tear) are related to multiple recalls that were/are in effect for the 2000 Mitsubishi Eclipse. The following list contains items that were included in the recalls, as well as similar problems experienced by other Mitsubishi owners.
To date, I have had to repair/replace the following:
Cracked wheel,
Turn Signal/Light Switch on Steering Column,
Side-View Mirror (Passenger side),
Idle Air Control Valve,
Multiple Car Batteries
I still need the following repairs:
Shock/Hood, related internal damage (mentioned above),
Moon Roof (Sticks),
Air Conditioning
I rely on this vehicle to get myself to work, as well as transporting my family wherever they need to go. I feel very strongly that this damage is not a result of the care and maintenance I give to my car, rather an imperfection in the vehicles construction; therefore the manufacturers responsibility to uphold the integrity of the design as well as its safety. My vehicle is extremely unsafe; unfortunately, I rely on it for transportation to work and am forced to travel in an automobile that may be dangerous to myself as well as other drivers on the road. This is just one of the reasons why I need to address this situation with the utmost urgency. I do not mind being contacted at work if that would help to resolve this matter without delay; my vehicle needs immediate repair.
I originally approached this situation with no intentions of pursuing any type of legal action or for financial gain. My desire is to have my concerns taken seriously, as a valued customer. After a thorough investigation, I would hope that the necessary actions would take place to the satisfaction of both Mitsubishi Motors, as well as myself (loyal customer). At this time, I am also very dissatisfied with the customer service I have received.
I have, and will continue to suffer a great economical loss. I purchased the car for just under $13,000, and still owe just under $2,000. In addition to the expenses I have already incurred for repairs, my car now has no value as a trade-in. It was valued at $4,000 to $5,000 as a trade-in, had this damage not occurred. Now it can only be traded for parts. Also, I can't even drive a car that I'm still paying for. The physical damage is both internal and external to the vehicle. I have yet to be injured, but have been informed that the vehicle is completely unsafe to operate, however it is my only means of transportation.
Reviewed April 11, 2008
I can't trade this thing in looking like this nor can I afford to paint it so I am stuck with it til its paid for! It's straight B.S.!!!!
Reviewed April 9, 2008
I had bought a brand new 2006 mitsubishi eclipse GT on 3/9/2006. On 1/7/2008 I was on my way to work when my oil light had come on. I pulled to the side of the road and checked my oil. The oil was full. I then got back into my car started it and went a little piece down the road when it made a noise and shut off. I had to try and restart the car and ride the clutch to try and get to a safe place to pull off to prevent any type of accident.
I called the roadside assisstant that mitsubishi offers and they came and towed my car back to Fiore Mitsubishi in Altoona, Pa where I had purchased the car. They then called to get my authorization to tear motor down to see what the problem was. I told them that it was ok to find out what the problem was. I found out that 3 main bearings went out of it. I then found out that they denied the warranty work due to having an aftermarket part (cold air intake) and a worn clutch and spirited driving.
I did not pay $30,000 for a car to take out and beat it. I only drive it on nice days and I change oil every 3,ooo miles and do all neccessary services on my car when they need done. We had a dispute hearing on them denying the warranty, but it did not go well. They had reps from mitsubishi that has 30 years experience at doing this and I had never had to go through this type of thing before. I have some knowledge of motors but not enough to defend my case. The cold air intake does not change the parameters of the car or the air/fuel calibrations and keeps it within Factory Safe
limits. The main bearings going out is an oil issue not an air intake issue. They also have issues with their clutches that they use.
I drive a 1988 mazda which I had never had to replace a clutch on it with 180,000 miles on it. I searched on the nhtsa site and they had 9 complaints just listed there about clutches going out with less than 33,000 miles on it. Well so much for the warranty being offered it was denied after the dispute hearing also. I went and got the car from the dealer that had also given me no help whatsoever and took it to my repair facility so I could buy another engine and put it back together at my expense. I will never buy another mitsubishi as long as I live. They do not stand behind their warranties that they offer. I feel that the aftermarket part did not cause the main bearings to go out. I thought that they had to prove that the aftermarket part caused the problem. The Magnuson-Moss warranty act apparently does not mean a thing with auto warranties. I will never deal with Fiore dealership again either.
Reviewed March 30, 2008
I did all required maintenance. The car stopped going in reverse, then drive and finally second gear was on it's way out. I beleive that is waaay too soon for transmission failure. Also the factory radio completely died. The only thing that kept the car going was prayer and lots and lots of money on a worthless Japanese vehicle. I beleive Hyundai's work better.
Reviewed March 26, 2008
The car was totaled. It couldn't be driven off the scene. The front axle was broken. I was the passenger. My seat belt didn't lock up. My knees hit the dash. I have an injury to my left knee, it's been over 6 months and I still have trouble walking. I also hit the rear view mirror. I had a twisted vertebrae in my upper back and a cracked or bruised rib, my air bag didn't go off. My fianc was driving. His knees also hit the dash. He tore tendons in his right shoulder and neck. He also has a 2.8mm tear in his thoracic spinal chord. His air bag did not go off either.
Reviewed March 14, 2008
I bought our 2008 Lancer for my daughter to use, primarily because of all the safety factors - specifically the 7 airbags. Last weekend we got rear-ended and hit hard enough to crumple the rear bumper - yet not ONE SINGLE AIRBAG deployed!
I was driving and got whiplash as my head bounced back off the headrest twice. The passenger directly behind me was hurt even worse and was taken off in an ambulance. He (and I) are still having lots of pain. There is over $1200.00 worth of damage as far as we can see - once they take off the bumper we will be able to see if anything else is broken and/or needs to be replaced. The rear bumper crumpled in and I am told the crumple zone worked...whatever that means.
My question is how hard do you have to be hit before these darn aribags go off? Why didn't ANY airbags go off? This person hit us pretty hard - I was slowing down for heavy traffic (on the highway) and had my foot on the brake. We were hit twice and I am told that we had what is called the cueball effect. In that she hit us once, pushed us forward a little bit and then hit us again.
Immediately both I and one other passenger were in pain, feeling burning sensations in my neck and upper shoulders and I had an instant headache. The other passenger that got hurt is a Marine and by the time the ambulance got there his face was purple with the pain. He could barely move and you know Marines are tough. As I sit here in my neck brace it seems to me our airbags should have gone off - if only to protect me from getting whiplash.
What bothers me even more is the local Mistubishi dealer had just seen the car the day before our accident and he says there is a warranty problem with the front airbag and wants to schedule warranty repairs at the same time the rear end is fixed. He won't explain it any further so now I am suspicious.
Reviewed March 8, 2008
2005: Bought a used 2003 Mitsubishi Montero with approximately 30,000 miles. The car comes standard with a 5 year, 60,000 mile warranty.
12-26-06/mileage 49,923: The car begins to have transmission problems shifting itself out of gear. The car is taken to Jeff Wyler Mitsubishi (1117 State Route 32, Batavia, OH 45103 (513) 752-3447) for repairs. Service technicians study the car and suggest that the problem is old transmission fluid that needs to be replaced. This is done and the service record reads Auto Transmission Flush?.
07-17-07/mileage 59,250: Car continues to have sporadic transmission problems after the 49,923 service call and is taken to Performance Mitsubishi (4521 Kings Water Dr, Loveland - (513) 707-5626) on 17-July-07 for repairs since Jeff Wyler no longer represents Mitsubishi.
The car is examined by service technicians who recommend that the transmission fluid be flushed as it looks very dirty. The cars service history is discussed, citing a previous similar diagnosis by Jeff Wyler and that the situation needs to move beyond transmission fluid flushes.
Performance Mitsubishi technicians explain that they cannot comment on what happened to the car prior that visit since this is the first time at Performance and they insist that the course of repairs is to service the transmission fluid.
Given the close proximity to the warranty period end, I stress my concern about an appropriate fix for the root cause and not the symptom which I feel is the dirty transmission fluid. The technician (Tim) states that the problem is recorded in the vehicle history and is now considered a pre-existing condition and will be fixed under warranty should then transmission fluid change not fix the problem.
10-23-07/mileage 66,143: Cars transmission continues to fall out of gear and once again the car is brought back to Performance Mitsubishi for repairs. A service ticket is opened with Mitsubishi USA and the cars computer is to be changed but given that the computer is not in stock, an order for the computer is placed.
11-02-07/mileage 66,892: The computer is installed. We are told that the car may continue to have problems shifting as the computer learns? is the term they use, how we drive and adjusts accordingly. After a few weeks, the problem is not fixed although again, remember that this is still not a regularly occurring problem.
2-15-08/ not sure of the mileage but Im guessing around 72K: The car breaks down completely and now no longer drives. The transmission finally goes. The car is towed to Performance and after a few days we are told that it required a complete transmission rebuild. I remind them of their pre-existing condition statement but the service technician (Tim) tells me that they are having the Mitsubishi field representative.
The field representative (name not provided by Performance Mitsubishi) denies the claim stating that the car is off warranty for mileage over 60,000.
2-28-08 car still in shop: A case is opened with Mitsubishi Motors North America customer service. Case # 1-232-337-979, telephone # 888-648-7820, case manager: Dan (no last name or contact information given). To date, no final decision on the case has been made.
The car requires approximately 6,000 in transimission repairs which will have to be paid out of pocket since Mitsubishi will not cover under warranty.
Reviewed Feb. 28, 2008
I bought my Mitsubishi Montero Sport in 2001 at a dealership in Long Beach, CA. It was running great until sometime in 2006 the horn just go off in the middle of the night. There is nothing we can do to stop it but to take the fuse out permanently but then I will have no horn. I brought it to the dealership to have it fixed but to my surprise they are charging me $1,000 for that.
I asked them why that much and they told me that because the switch is somehow connected to the air bag, that's why they have take out the air bag before and reconnect the switches back again. And that will cost me $1,000+. This is not right because this is a manufacturers defect. Why do I have to deal with the air bag when my only concern is the horn. Why do I have to pay for something that was not even broken just because it was connected to the horn that's not working.
Reviewed Feb. 26, 2008
Paint damage will happen no matter where the car is driven. There are rocks everywhere! Mitsubishi needs to re-design this car or create mud guards.
Reviewed Feb. 21, 2008
The appearance of the car is now shot due to the milky white fade on the vehicle. Also, trying to sell the car is near impossible without taking a huge hit on the price. By the way, I am currently still making payments on the car. This situation is not good for Mitsubishi.
Reviewed Feb. 12, 2008
my 2003 mitsubishi eclipse has small rust spots that are appearing on my hood.
Reviewed Jan. 3, 2008
I bought a 2002 Black Mitsubishi Galant. The paint started fading on the roof. I read online that there was a defect in the paint on black Mitsubishi galants, and I wasnt the only one having this problem. I contacted Mitsubishi and made a claim which after a couple of weeks was denied. I reinstated my claim and was denied again. A friend mine also has a 2002 Mitsubishi galant and Mitsubishi repainted her car. I asked Mitsubishi why they wouldnt repaint my car and they said because I am the second owner. I bought my car from a chevy dealer. That has nothing to do with it why should Chevy have to deal with what Mitsubishi messed up. I only have 45,000 miles on my car. Mitsubishi knows there is a defect in there paint and should fix there problem not shove it off on someone else. Now my whole car is getting white spots all over it. I spent every last dollar I have on buying this car. Please Help me and other 2002 Black Mitsubishi galant owners.
Reviewed Feb. 28, 2007
I turned in a leased 2003 Mitsubishi Outlander to Fountain Auto Mall dealership in Orlando, Florida. On 1/29/2007 I signed paperwork wherein the guy who accepted the car wrote there was no major damage. Two weeks later I received a statement from MMCA charging me a total of $1,377.60 for excessive wear & use charges. I had returned the car after 4 years of use with a 32,211 mileage which was way under the normal 48,000. Among other charges were 2 tire replacements at $150.00 a piece, spare tire replacement (which I never had any occasion to use) at $169.00.I was given 2 options: to pay the full amount within 7 months or in 2 months time with a 30% discount. I explained that this was an unreasonable offer for me in my present financial situation as i am retired and on a fixed income, which is why I couldn't even take them up on their offer to waive all charges if I buy or lease a new Mitsubishi. I've been a loyal Mitsubishi customer (this is my 3rd leased vehicle) with an unblemished payment record.
Reviewed April 21, 2004
I purchased a 2000 Mitsubishi Eclipse in July 2003. The clear coat on the top of the car is coming off. I had it to a body shop to be looked at and obtained a quote for $400 to repaint it.
Reviewed Jan. 12, 2004
I have a 2003 Mitsubishi Lancer - yellow. First the paint chipped and after getting the cold shoulder I called Mits Motors and finally they fixed Some of it but blamed it on me. Now my clutch went out. I have only 30,000 miles on the car and have been driving clutch for 11-12 years but they said its normal wear and tear and they won't fix it. It is going to cost almost $1000 and I don't know what to do. I will never own another Mitsubishi again!
Reviewed Oct. 2, 2003
The dealership quoted me $5,800. This would put the grand total at $13,800.00, more than the car is actually worth. I cant afford to come out of pocket more money to fix this vehicle. I contacted Mitsubishi again by letter. Their legal department informed me that there was a powertrain warranty up until 60,000 miles. Had I known that it would have gone straight to a dealership and been fixed. Mitsubishi Motors will not assist me in any way because the car didn't go right to a dealership, even though the timing belt broke before scheduled maintenance.
I believe Mitsubishi is wrong on many counts. First, the timing belt breaking before scheduled maintenance and destroying the engine is absurd in a $25,000 car. Second, after repeated attempts to find out about a warranty I was either ignored or given false information. Third, by denying any liability and stating word for word "that they can't justify helping me because the car didn't go to the delaership and that they had never heard of a problem like this before".
Every mechanic I have talked to has said that this is a very common problem with Mitsubishi cars. On a smaller note, both door handles have broken off this car (I think Tonka is made better) and the car leaks when it rains. You might expect something like this from a $9,000 Hyundai, not a $25,000 car.
Reviewed Sept. 24, 2003
I purchased a 1999 Mitsubishi Galant in January. I brought the car in about a month later complaining about the steering. I brought the car to get serviced 3 times for the same problem with no satifaction. They told me that it could be my tires that are causing the steering problem because they could be bad. I purchased 4 brand new tires that cost $600 and the problem still exists. I also brought the car in for a vibration and they told me it was my motor mounts. I replaced them and again, the problem still exists. When I went back to White Plains Mitsubishi I was given the cold shoulder.
I feel very unsafe driving this car. It is not stable and you cant drive the car without it drifting all over the place. It will lose control when hitting a minor pothole. Potholes cannot be avoided.
Reviewed Sept. 21, 2003
5-speed transmission went out with only 96,000 miles on the car. Also, the head gasket and oil sending units were leaking oil very badly. These repairs cost me a total of $1300. This is the first and last Mitsubishi I will ever own. Paid out $1300 for repairs on a car that is not even paid off yet.
Reviewed Sept. 8, 2003
I took our 2000 Mitsubishi Diamante to the Miller Mitsubishi dealership located at 5319 Van Nuys Blvd. on 7/28/03. My husband and I purchased the car at this dealership, and have always kept our cars well maintained inside and out. I brought the car in for some standard maintenance namely, oil and filter change and an air conditioning inspection and service. Also, I inquired about the on/off again SRS light and as to why the front drivers side door would not close properly without first rolling down the window.
I was informed that the car had troubles relating to the airbag. More specifically it had a faulty spring clock and module. That was surprising to hear for a car that is only 3 years old. However, what was more unbelievable was that we were told it would cost $982.00 to repair the faulty parts. My husband and I have owned many cars and have never experienced a problem such as this. We certainly understand normal wear and tear on moving parts on a vehicle. The spring clock and module are not moving parts and should not have failed before ever being used.
I asked if Mitsubishi would stand behind their product. Basically, I was informed that the car was out of warranty. After long discussions with one of the employees, Randy in the service department, I was told they would drop the price to $800.00 still an exorbitant amount (or pay $85.00 for the estimate to get our car back if we decided not to replace the ineffective parts.) This car has never been in an accident. The airbag has never been deployed. Obviously, these are original defective parts.
I asked Jay Akers (parts and service Director) if this has been a common problem with other customers. He replied that it was not. Therefore, my husband and I believe the company should in all fairness stand by the product for their customers and replace the two parts at their cost. A friend of ours also had problems regarding their airbag parts. Chrysler/Plymouth promptly replaced the parts with no charge to their customers. I drive my two daughters and myself in this car. This is an important safety issue concerning the air bag, which we want resolved by your company. I also have since learned that if I wanted to sell this car, a smog check could not be performed until the SRS light problem is resolved.
My husband I were considering purchasing a Mitsubishi SUV, yet so far the lack of loyalty to stand by its cars and customers after a car is sold off the lot is very disconcerting and at this point would not consider doing follow up business nor recommend Mitsubishi to our family and friends.
Reviewed March 3, 2003
The problem first started several years ago when I purchased my car brand new, and had my car serviced for a new transmission with continued issues every month since then. I continued to hear a squeaking sound and I had over $600 worth of work done on my car (timing belt, replaced cracked oil pan, ect). They could not tell me what the problem was. I still continued to notice the continued squeaking sounds. I would bring my car in and they would tell me it was nothing, then one day I was told that the pulley under the motor was cracked. I was later told that the pulley is underneath the motor where they were repairing the prior problem of the timing belt.
Reviewed Feb. 21, 2003
The body shop told me this has to be a defect in original paint for it to be cracking all the way through and that I should check with the manufacturer.
Reviewed March 3, 2002
I purchased a 1996 Mitsubishi Gallant from Rick Case Mitsubishi, which had about 15,000 miles on it. In June of 2001, I had a flywheel replaced, which cost me close to $1,000. But still, this is not the reason I am complaining.
The transmission in my vehicle is gone, leaving my car inoperable. The odometer only reads 50,216. I do not feel that a car with so few miles should have such a major problem. I have done everything required to maintain the condition of my Gallant, such as routine oil changes, wheel alignments, transmission fluids, etc. Ive called Rick Case Mitsubishi with this complaint and was told that I am one year too late to complain. In other words, if the transmission had went out in 2001, they would have repaired it. But now it will cost me approximately $3,000.
I purchased a Mitsubishi Gallant based on advertisements, which indicated that in 1997 or 98, it was the best selling car and I desperately needed a reliable vehicle. After talking with past and present Mitsubishi owners, I have learned that they too have had problems with their transmissions.
Reviewed Dec. 30, 2001
I took my Mitsu convertible (2001 Ecplise Spyder GT) in for service on 12/4/01 for 2 issues. The first, the SRS light was coming on while I was driving occasionally, the second being the rear window defroster was not working. On the first issue, they determined that one of the airbags needed to be replaced, and they ordered the part, and told me they'd call when it arrived. On the second issue, he stated that the rear window defroster had become disconnected with the rear glass. He said that this piece was welded on to the glass, and the only Mitsubishi recommended way to fix it was to replace the top.
On their own, they had gotten a recommendation from the Chevy dealer next door that they tried so they could avoid this. They got a Camaro defroster kit from the Chevy guys, and tried to use that to replace the wiring/connector, but after gluing it in, the service guy tested it, and the defroster still did not work. The service rep told me he would speak with the district service manager about this, determine next coarse of action, and call me. This never happened.
About 2 weeks after I got my car back, I noticed that they had damaged the top while it was in the shop that day. One of the snaps that connects the inside top liner with the outer liner back next to the rear window had been ripped out of the cloth. When I went back in to get the airbag replaced on 12/26/01, I pointed this out to them, and the service guy just looked at me like I was stupid. I asked about the rear defroster as well, and he mentioned that since I was the second owner, it may be an issue. He said that Mitsubishi did not like to replace tops for rear window defroster failures for second owners, as there may have been neglegence I did not know about.
I mentioned that the car was still under warranty, and he repeated the comment. He said that since it was a separation of the wiring, it may not be an issue. After arriving at home after dropping my car off, I immediately called MMSA and spoke with a customer servive rep. After explaining the situation, she called the service manager, who assured her that everything would be fixed that day. When I went back to get my car that night, I was told that the rear defroster was working, but I should not use it for 24 hours to allow the glue to dry. I asked about the liner snap, and he said that it went right back in to place.
After getting home, I got back there to see if the snap was fixed, and he had lied. The snap did not go back in, they made another hole and put the snap in there. Does not seem very stable to me, and I would assume that if I ever took the car to aother dealer for top work, they would invalidate the warranty based on this. Also, I tested out the rear defroster for the first time today (4 days after picking it up) and it still does not work. Appears they tried another Camaro kit in my car. If I wanted a Camaro, I would have bought one. I expect my car to be restored to the condition it was when it left the factory.
Reviewed Nov. 5, 2001
I purchased a car in October of 96, a 1997 Mitsubishi Eclipse. It was the first model out, and of course has had nothing but problems. At this time, it is once again broken down. The belt tension is out, and when I notified Mitsubishi, they informed me that there is a bulletin informing consumers to replace various parts due to upgraded parts that are in.
My concern is that my car has had more problems than the average car, and I would like to know who to contact to discuss this problem. My power steering pump also went out last year -- it exploded, causing metal fragments to get in the steering column and drive shaft. They replaced it ($1,600 at their cost) but I don't believe a car should have this many bulletins out.
Mitsubishi Motors Company Information
- Company Name:
- Mitsubishi
- Website:
- www.mitsubishicorp.com
