Mitsubishi Reviews

Apart from the cost to respray that I will probably have to absorb before I sell the car. I purchased a brand new vehicle to enjoy having a 'new' car. The new car smell and shiny paint are part of the enjoyment. Mitsubishi have robbed me of this. Mitsubishi are the cheaper of the 4WD utes and I did chose them because of the budget option however there is an expectation that a new car's paint will last more than 2 years. Maybe Mitsubishi vehicles are adequate in softer conditions but in Australia they struggle at the consumer's expense. Don't risk this happening to you. Mitsubishi advertise that their vehicles are built tough for Australian conditions. The caveat being only if you want the car to look good for less than 2 years.

Despite reporting these problems since 2023, the most recent reporting was on 2/9/25, Mitsubishi corporate has done nothing to assist me. The lack of response, especially from Michael Sparks, has made this an absolutely horrific experience. I have repeatedly reached out, yet I continue to face the same issues with no real resolution. Because of Mitsubishi’s complete failure to take care of their customers, I am now waiting on a court date. The lack of accountability and unwillingness to address these defects has made it clear that Mitsubishi does not stand behind their vehicles or value their customers. I will never purchase another Mitsubishi, and I strongly urge others to avoid this company at all costs.

This is not a cheap repair! Each time it has cost $4K-$5k because you have to replace the whole exhaust system along with both O2 sensors. My insurance has spent $13k in claims for the catalytic converter thefts. I feel like because I drive a Mitsubishi, I have a target on me for easy theft of the catalytic converter. I don't want to start over in a new loan because I look forward to paying my car off one day. So, I'm stuck with being robbed until my warranty is up. Then I will be able to protect the catalytic converter.

They sold me a lemon and I have since won that judgement but they will not pay. I was patient. I let them try to fix my car 5 different times but the car would still break down. And they would not approve a loaner - so yes, I was out a vehicle for all of those times. To add, I won the lemon law case but Mitsubishi will not pay. I now have 2 vehicle loans and a broke down car in my driveway. I don't know about you, but do you have room for an extra car just sitting in your driveway? I do not. It is illegal to park in the driveway or easements where I live so that is frustrating too. Now I have to hire a lawyer, but wait.... no one wants to take on this case because on the multiple state issues that I am dealing with. Hours of calls and frustrations and nothing. I think this is the worst company I have ever dealt with.

In March 2024, the check engine light came on again. I took it to the dealer and was told the active grill shutter needed to be replaced and I was told it would be around $500 to replace. I asked why because it had not been a year, I was told no it wasn't a year but I had driven over 12 thousand miles and therefore the warranty was void. I called Mitsubishi and talked to someone there. She told me that because I had gone over the mileage the part was no longer under warrant. I'm livid now, I asked how much the part was and I was told $371.15. I asked if the part was in stock and I was told yes.

I don't know what prompted me to ask about the warranty but I'm glad I did because I was told the warranty would be void if I installed the part myself and only a Mitsubishi dealer could complete the repair and the cost would be $495.00. I live in NYS on the Canadian border, it's cold and we get A LOT of snow. My son informed me that because of the placement of the "active grill shutter" (under the front bumper!) I was probably looking at replacing this part every winter because ice or snow would build up on the shutter and burn the little motor up when it was trying to open and close.

My car needs to be inspected and has needed to be inspected for months, but because the check engine light is on the car will not pass inspection! A TWO-YEAR-OLD car won't pass inspection! Last month, the roller/mouse on the steering wheel pushed in and won't "roll" anymore. I took the car to the dealer and was told "Unfortunately your car is no longer under warranty" and you will have to replace the part at your own expense. OH...

If you live in a state where you receive a lot of snow, you are also going to have to deal with the rims/wheel wells filling with snow, which makes the car and the steering wheel shake so badly you want to lose your lunch. I didn't know that was the issue, I took it once again to the dealer (Wally's Mitsubishi, in Watertown, NY) and was told there was nothing wrong with the car or the tires, it was snow packed into the rims. I was told they could hose it out for me but I would need to pay $25 to $40 for the labor! I will NEVER buy another Mitsubishi and I will NEVER buy anything from any Wally's.

Few months later drive axles went down. Most likely because they didn't do a proper job after replacement of the transmission. Anyway it was changed under warranty. I had fluid leaking so I went back and it turned out that the oil pan was leaking which was replaced. And now the alternator broke down. I was quoted $1900 for alternator plus $180 the drive belt plus $460 labor +tax. My car is only 7 years old. What a disappointment? I thought because they offer 10 year warranty they must stand by their quality. I was wrong! My guess is nobody wants to buy them that's why they offer longer warranty.

When I called the dealership, they told me that the car was new, but I had to pay for all the repairs (which locally can cost over $2000). I called the Mitsubishi central office again, to double check if the warranty should cover the repairs, and what I should do if the car was registered as a used car (even though it was advertised as a new car). They asked for additional documents, and there was a case opened (#** and #**). After I sent the documents to customer service, there was no response back. I’ve kept trying to call customer service, and have been told that I would get a call back, but there has once again been no response. **

We purchased our first 2022 Outlander Mitsubishi no issues whatsoever. Decided to trade it in for a 2023 and can honestly say not impressed with the customer service from Mitsubishi Canada. The tailgate was open and we attempted to close it with difficulty. We finally got it closed and drove down to Lethbridge Mitsubishi with the alarms sounding all the way there where we purchased it from and they had difficulty opening it. They had to access it by going inside the vehicle to open the door. They confirmed the motor needed to be replaced and it was a known issue but not enough of a concern to make it a recall.

We told the dealership we were leaving for holidays and need the repair completed before leaving as we would need to put our luggage in and out of the vehicle. At first we were told the part was in stock and should be here on Wednesday or Thursday. This was Saturday that we were at the dealership. We followed up with the dealership to find out the part was on order and they will notify us when they have a date. We told them we were leaving for vacation Sept 12, 2023 and would like it repaired prior to leaving.

After waiting and calling the local dealership to advise our departure date was getting closer we were told they were waiting to hear from Mitsubishi Canada on when the parts will be available. No call back from the local dealership so the next day I contacted Mitsubishi Canada. They were responsive on returning my call from a message I left. I explained my situation and asked, "If the issue is not resolved prior to our departure can we have it repaired in the US?" The person took the information and I did not hear back from them. Once again in limbo with our departure date getting closer. Did I mention we needed the tailgate working as our vacation was with our less than 2 month old vehicle to take place within 2 weeks.

After a couple of days we contacted the local dealership to get an update. Again told they are waiting on an update from Mitsubishi Canada and were aware we had been in contact with Mitsubishi Canada. Less than one week left before we leave I reach out to Mitsubishi Canada once again to be told the coworker had been in contact with the dealership and they don't have an update for me.

I contacted the local dealership as it was looking like it was not going to be fixed prior to our departure. Asking if they could bypass the switch so that we can still open and close the tailgate. In my eyes major flaw in design as this is a major pain and they were not able to bypass the switch. Sure enough it was not done and because we were not able to use the tailgate we were not able to take a needed walker and had to make due and spend extra money on our travels to rent a walking device.

Knowing we would be in one city for 1 week we attempted to have the repair done down south to find out the only way we could have it repaired is if we pay for it as the local dealership did the diagnostic. As for customer service and keeping the customer informed was terrible as we never knew anything other than the part is on BO. A follow up call from Mitsubishi Canada would have been appreciated to keep us informed but that did not happen unless I called them.

Let me be clear this was deceptive. I didn't misunderstand them - they were clear no payment change, no new paperwork (I asked) just key for key. After the 2 months, the car depreciated in trade-in value an additional $1800. I've tried to get it to the dealer for repair again and they refused. Neither the case manager from Mitsubishi North America Corporate nor the service rep at the dealer will speak with me. I've spoken to 2 Lemon Law attorneys at this point and both have told me Mitsubishi is particularly bad all around.

So a recap: since May 2023 I've had to take the car to the dealer 3x (with a 4th visit to get stuff from my vehicle); 32 days at the shop total, less than 1700 miles on the car and it is already worth 38% less than the purchase price, the infotainment center doesn't work ($5000 per unit); I've been gaslit, deceived and lied to, and now ignored. If you would like the way you want to lose thousands of dollars and sleep in 4 months' time - then this is your brand. Otherwise, there are plenty of other car brands to choose from with better reputations.

Something to consider if you are buying and don’t have a local dealership. It may be a lot of back and forth adding mileage to your vehicle and tipping you closer to warranty expiration periods, oil changes, and wear and tear. Nearly 3 months on and several emails to Mitsubishi Canada, videos, trips for service and calls later…all issues complained of still exist without repair. We keep being told that we are the only ones. Well, if so, it should be easy to remedy. There is a real power imbalance here and it shows in our experience so far.

Spent this record breaking hot summer with no AC bc it switches to heat automatically, no defrost bc it switches modes and windows unsafely fog up in rain or temp changes, sometimes no fan at all, driver’s side mirror fails to either open or close (they are automatic), and the speakers either play nothing at all or only from driver’s side front speaker only (among other stereo issues like Apple CarPlay and Bluetooth don’t connect). Mitsubishi continue to say no other vehicle in North America is having these issues (which have been seen by service techs and are recorded on video) and continue to put the onus on us to demonstrate they should do anything under the warranty.

Remember this is a brand new vehicle. Requested compensation for the expense of gas back and forth, chewing up lots of mileage for repeated service visits, time and inconvenience of all of this and was denied. Requested to have them buy back this brand new vehicle and replace it with one that is not defective and was denied. These are both remedies that other car companies routinely offer in such cases.

Have been told they are treating these issues as urgent given the safety concerns and that yet bc it is a new vehicle that parts are not readily available. Basically we have a lemon bc of the additional depreciation of this vehicle that we drove off the lot. We have had to chase down solutions even though it is agreed that there are problems. You can say you have the best warranty in the business (and that is used as a selling point) but it is useless if it is so difficult to get approvals for repairs and parts to complete them.

We have nearly 35 years of car buying and driving and have never experienced anything this bad. Mitsubishi do not participate in the Arbitration Agreement that protects Canadian consumers from these types of problems. They opted out and commit to handling claims internally. So you are completely at the mercy of Mitsubishi. This experience has demonstrated that owning one of their vehicles is a hassle. The bigger issue is that for 3 months we have not had the quality and commitment that was promised in selling the 2023 Outlander SEL to us in the first place. Never again. Cannot recommend given our terrible experience. It is a cautionary tale that hopefully helps Mitsubishi to do better for their customers going forward.

Sadly, Not one person in the service department at that time told me this process needed to be done in order to avoid, voiding my warranty. I feel as a customer I did not receive the customer service that I should have. Guess what people, my transmission failed this past July, with 150000 ish km on it and yes my warranty is VOID because the fluid was not changed out. With that said I’m told the ownership and the service team at Red Deer Mitsubishi has since changed. The service team, as of July 2023, has tried their best to assist me with the complete blunder of the previous owners and their staff. Will I trust such a warranty ever again? Probably. I believe it’s not the warranty that’s the problem. I assumed the service people were there to help me protect my investment. That’s where I went wrong. Look out for the loopholes people. Change out your transmission fluid even if it looks clean and avoid the $$ I’m forced to pay.

Now mind you I have worked in dealerships my whole working career. Every single one of them would have covered this as goodwill without question because other manufacturers take care of their customers. I have had a 97 3000gt, a 2017 Outlander sport and this 2020 outlander sport. I also have worked for Mitsubishi dealer in Toledo which is no longer. (Wonder Why) So if you have loyalty or even worked for them, they don't care. They will not do the right thing. So I said screw it and was going to go aftermarket, but the problem with that is, they do not make the wire harness or a dash kit for this car so it would cost me $4,500 for a custom radio install. So I have a 2020 outlander sport black edition with kickass factory sound system that I can't even use because Mitsubishi warranty claims is a JOKE! DO NOT BUY MITSUBISHI!

Original Review: I have a 2020 Outlander Sport Black Edition. Apparently the radio is only covered for 3 years. The radio touch screen is not working properly. That started 2 months before the warranty was up. I live a hour and a half from the dealership. Took me 2 months to get it in. Now they won't cover radio under warranty. It is a $1,000 radio. I was going to buy my lease for a lower payment, but now there will be $1,000 added to the price. I am a former employee and buyer with loyalty. This how they treat their customers. If I could leave a no star review, I would. So very disappointing. Now I know why there is no Mitsubishi Dealership in Northwest Ohio. No one wants to deal with them. Sad.

Now here we are 4 months later, now I'm told my transmission module is bad. I got stuck in a parking lot because my car wouldn't shift gears or even shut off. I had to pay for towing to the same dealership that replaced my transmission in High Point North Carolina. The first issue that my transmission had to be replaced started in November 2022 and I was without a car for 2 months and my husband even lost his job because we live in a rural area with no other transportation then a car.

Now here we are and the dealership stated to us on 5/20/23, "We will get you a loaner if not that day then Monday." Well today is Monday 5:41pm and they close at 6pm, do I have a loaner? No. They don't care that you don't have any transportation or that possible they didn't tighten something correctly that cause this to happen. My car has been having gas go real quick which is something that was told to them but they never checked it out which that happens to be a symptom of a bad transmission module. Again no transportation to take my kids to school, do things that are necessary and go to work and will probably lose a job again because supposedly their loaner was out over 2 months last year and now again not available. Even tho they are getting my business and money.

On 4/2021 my car had a little over 91,000miles on it, it now has a little over 100, 000, it is parked during the winter (I am from VA, do not drive in the snow), only about 4500 miles driven a year. Seems this really should had been replaced when I brought my car in and avoided all this extra damage to my car. Finally after my car sat at dealership for over 3 weeks, corporate calls on 3/13/23 just to tell me my car is too old. They are not going to fix it, even though they all admit it's all broke due to the recall.

I am a single mother of 2 children with many health issues. Lost my 9 year old to brain cancer so keeping my other kids healthy and making it to their appointments is very important. Mitsubishi corporate said I could pay $1500 to have my car fixed. Recall is active, no reason they should not fix my car just because it's age. Only has 100000 miles on it, very well taken care of, no reason not to fix.

Next day on saturday December 04/2021 we drove to the Kitchener dealer to drop off the keys and explain the problem and for our surprise they said we shouldn't have dropped the car on their parking lot during the night because they were having some theft issues in their dealer and they couldn't be responsible for my vehicle if we left it there. We then called the Cambridge dealer and asked if they could have our car there to check what was wrong with the car and they said ok. We contacted the Mitsubishi roadside assistance again to request a new tow for the Cambridge dealer and for our surprise the roadside assistance asked us to pay for the tow because customer service wasn't working saturday and they couldn't pay for it.

When the car was moved to the Cambridge dealer we asked them if they had a car that we could use while our car was being fixed but they didn't have any car to lend us and we had to rent a car and pay from our pocket. To summarize we bought a new car to avoid having headache and having the benefits of roadside assistance and warranty, but we had to pay for the tow truck from our pockets, we are paying for our lease and we can't use the car and we are paying for a rental car too. If I have a regret is to have bought a Mitsubishi vehicle.