Mercedes-Benz Financial Services Reviews

Mercedes Benz Finance has a lousy and unfriendly, totally unhelpful customer service. We have paid for a wheel and tire protection insurance and they have a very unfriendly, rude hotline, they have not served their contractual obligations and this company is a reason to never lease a Mercedes again. Their cars are not better then Genesis, BMW or others. I like my Subaru 1000 % more, do not need that social prestige bullshit that the brand Mercedes claims to have.

Worst experience I’ve ever had with a financial institution and car brand. I will never In my life turn to Mercedes again. I only left 1 star cause had to select something. No matter how desperate you are, just don’t but most likely they’ll suck you in and it’ll be too late for you just like it was for us.

I spent 11 years with this company and let me tell you I REGRET IT! They reported that I filed for Bankruptcy and I NEVER did, they had multiple credit cards close on me. RUN FROM THIS COMPANY AS FAR AS POSSIBLE!

My payments to Mercedes Benz has been set up on auto-pay since April of 2025... They have never, ever not been paid - on time - since day 1. They get paid every month like clock work. Starting about 3 months after getting the car I began getting calls from MB financial stating that I have NOT paid, and have late fees, etc. etc. on top of my "late payment". I rounded up all of my Bank of America payment statements for each month - as well as documentation from my acount for 7 days before AND 7 days after payment to prove I wasn't lying. 28 calls later (literally) from these morons... I'm still sending them all of the information and proof they asked for.

They are horrible, more like a sub-prime lender. The most outrageous late fees I have ever seen. Will never do business with them ever again, I used to think that they are the best as their vehicles but boy was I wrong.

Mercedes Benz will not return a duplicate payment. I am on recurrent pay. They sent me a text stating a payment was due. I thought something had gone wrong and they didn't receive it. So I sent a duplicate payment. It's been over a month to no avail.

Poor quality, poor customer service and are not worth paying lots money for them. My car has been in the shop from the 1st month of purchase and every other month for a year. New car and they had to replace a steering wheel, catalytic converter and other electrical equipment and wiring. They are shameless and don't care about their customers. Check engine lights up at least once a month.

Blacklisted my wife and I over false claims. They didn't give us a chance to produce any supporting documents. After spending hundreds of thousands on MB products they cut us off with no heads up. Would not recommend them to anyone. 0 loyalty.

My car was totaled, and my insurance company paid Mercedes-Benz. As a result, I am entitled to a refund. When this happened, my first step was to look up reviews for Mercedes-Benz Financial Services. I was worried that they might not process my refund, and it turns out my concerns were justified—Mercedes-Benz has a significant number of negative reviews regarding their refund process, with many customers expressing frustration over how inquiries are handled.

I sold my Mercedes to a third party three weeks ago. Mercedes Benz Financial Services received the payoff 2 weeks ago. They are yet to release the title. All promises, no follow through. This borders on theft. You no longer have a claim to the title, release it. On a side note the multiple mechanical issues are completely unacceptable. There are many luxury brands out there. Steer away from this one.

These people are basically taking money and saying they didn’t have it, not honoring contracts, not honoring warrants. Terminated a paid contract. Never used warranty. Was told I didn’t have and I paid for it. Scammers like to you, everybody have different answers when you call. They will go over someone else information and it isn’t yours, I’ll have another consumer entire contract and SS # by the end of the call just for the representative to blame the consumers for their mistakes and still can’t tell you what happen on the last call or the contact.. Like come on now. What is going on here.

The worst company to buy a vehicle from. Warranty do not buy! My van was paid off & they reported it as closed. Dropped my score tremendously! I will never buy another Mercedes-Benz again. The worst experience ever! When I my van for recalls the damaged my vehicle even worst. The mechanics only puts the vehicle on a machine to tell them what's going on with. They are not certified at all. I had to take my sprinter back and forth to the shop over 6 months before getting it right. Never again!

Stay away! They are crooks. They will price gouge you every chance they can. The price you've paid for the car is not the price they're charging. If you pay off your car early, they'll upcharge you the full price of the loan plus an early payoff fee. Not sure how this is legal.

I have sent the check via my credit union on time to buy my leased vehicle from Mercedes Benz Financial. I have made two payments to my credit union. And now I have received a certified letter from my credit union that I am in default for not having a title. I have called multiple time to Mercedes Financial and to get the title released. I have been told it has and then next time told me it has not. I have been told someone would call me multiple times but no one does.

If I could leave negative ZERO stars I would!!!! Driving a Mercedes is nice BUT DO NOT AND I REPEAT DO NOT sign ANY lease with Mercedes financial. When you try to turn the car in the dealership gives you a clean bill of health then you receive FRAUDULENT charges.. They will NOT let you to speak with a supervisor.. It's like they are scam artist.. they make up stuff. BEWARE THEY ARE THE WORST OF THE WORST!!!!

Been MB Financial customer since 2007. My auto payment saw set up for only 34 months instead of 36. When I got letter of missed payment, I called MB, explained what happened and stated to pay both payments together. My bank issued paper check so took long which I called MB and also stated. They received payment but posted delinquency on my credit report (not even 30 day late payment). DELINQUENCY- my score dropped from 840 to 730. Great way to reward customers since 2007. Bye bye MB. Never again!!

I leased my 5th MB IN 2020 through MBFS and as a part of my lease agreement any unused miles would be refunded to me. Once I turned the vehicle in and lease a new MB with almost 3500 miles due to me that is when the issues started. I called MBFS to start the process and see how long it would take to get my refund and Customer service told me I had to contact the dealership. I explained (more than once) that my contract and payments were made to MBFS so that refund would come from them, just like if I was over my miles and had to pay. That payment would not get send to the dealership but to MBFS directly.

I am writing to file a formal complaint regarding the wrongful repossession of my vehicle by MBFS (Mercedes-Benz Financial Services). This incident has caused significant distress and inconvenience due to the circumstances surrounding the repossession. I entered into a payment arrangement with MBFS's collections team, where it was explicitly communicated that making two consecutive payments would prevent the repossession of my vehicle an bring my account current. I complied with this agreement and made the necessary payments as required. However, despite fulfilling the payment conditions, my car was wrongfully repossessed after the third payment. It appears that there was an oversight on MBFS's part in updating the repossession status system, leading to this unfortunate misunderstanding.

Description of complaint: UPDATE: 16 OCT 2023: CLIENT FOR 20+ years, Unable to contact a human for over a week! System down! I have auto-pay set up, every couple months need to change it several times from bank to credit card & back again!! Charging me late fees & being report to credit score agencies. Tried to set up auto pay AGAIN, system not working! Finally spoke to a human & she hung up on me! 1000% unacceptable, unprofessional & spoke w/ girl that had poor command of English language! Desired settlement: Correction to a credit report.

The reviews reached the relevant individuals, and they promptly and amicably resolved the issue.