Mercedes-Benz Financial Services

MBFS need to hire all new people. Mercedes Benz Financial Services the whole team here in Atlanta messed my paperwork up and harassed me for two months about a problem they created. (SMH) Everytime I call no matter who is on the phone I can't get a straight answer. Can't wait to switch companies and get my family to do as well.

I have been a customer of Mercedes Benz Collierville for years. I upgraded my car to a SUV in October 2022. As of today my car has not been paid off and I’m getting threatening calls and letters from the MB financial company. I call the dealer and was informed the car has been paid off. This has been going on for weeks. MBFS is harassing me for a payment of a car that I no longer possess. They also threaten to place a negative report on my credit. I have spoken to numerous people and still can’t get the issue resolved. I’m told it’s my responsibility. Beware every one when dealing with Mercedes Benz Collierville. I will never buy another Mercedes from this dealership or one period. They show very little interest in resolving my issues. Very poor customer services. I rate them a big ZERO.

I lease a GLB with this company in NYC, I moved to NJ and they never sent the title to the DMV in NJ. I went back to NY and my registration was suspended. My car was booted and towed and I can't register it again, because the MBFS never sent the title. Now I don't have registration in NYC and neither in NJ. I need a Lawyer to demand them.

Mercedes Benz Financial must improve its customer service! Personnel is very untrained and not calibrated. I was refinancing the loan and this was the most unprofessional experience I ever had with financial department. Took several attempts to receive official payout statement since agents were sending empty emails, were informing of incorrect information. When asked how come I was told incorrect information the next agent would blame the previous agent. I paid off the loan and automatic payments were still being drawn. Absolutely least knowledgeable staff I ever interacted with.

I bought a new Mercedes GLE 350 from my local Mercedes dealer who suggested that I finance the car with Mercedes Benz Financial Services (MBFS). As collateral for the loan I was required to give MBFS the original vehicle title to hold as collateral for the loan. However, after paying MBFS 60 monthly payments on time and paying off the loan in full, Mercedes tells me that they are unable to locate the title to my car. In other words, they lost the title. MBFS now says that there is nothing they can do and it's my problem. There are lots of choices when it comes to borrowing money to buy a car. Stay away from MBFS and find a more responsible lender. There are lots and lots of them out there. Don't let the dealer talk you into going with the company that gives them the biggest commission.

I would give a minus if I could. Do not even consider using the company. Like many others I have been trying to get documents to register my car as I moved to another state. It took two months to get one. I paid off my car as I was told I could call and get my title quicker if I wired the balance. I did and this morning was told the transaction was being reviewed (What?) and then would be sent to the DMV. No timeline given. I have asked repeatedly for a certified copy of the title and clearly the representative doesn’t know what certified means. She keeps saying she will send electronically. Now she is calling the title department to see if they can send that. I have no hope and and very annoyed. Next step is to seek legal counsel.

I have had the worst, worst worst, experience with the department for the past 5 yrs. Each time it's a different person with different story. Felt like they are there to make money with horrible customer service and also collections, it was a horror which is over at last. Just worried about the title as I have read others' experience, with this company. There should be an enquire in regards to many be abused.

Like all previous reviews I paid off the lease and have still not received title. It took 2 months to obtain pay off documentation (8 phone calls 7 e-mails). Sent off check, which they cashed, check to title Company in FL in process 2 weeks ago. I believe this to be fraud.

As many others mentioned before, I had a problem getting my title released at the lease end. My lease was expiring on March 17, 2022. I decided to go ahead and pay the balance off on March 1, 2022 so I could receive my title earlier. No such luck! After receiving the full payment they sent me a package with an odometer statement to fill out. I sent it back with the current mileage and my original signature. Then, I received an online form from MBFS to fill out again. I did that, and two weeks later I received a message stating that my odometer statement was rejected due to "Invalid or illegible signature". How ridiculous is that?

I’m sorry but Mercedes Benz Finance customer service really give Mercedes-Benz a poor poor reputation. They are ridiculous! In December I called from my hospital Rome. Requesting an extension. I had to pay $88 fee for the extension. In January I did not make a payment because they granted me an extension. When I called in February they told me it was no record of me requesting an extension and now I’m 31 days late. I have been back and forth, back and forth, back and forth with these people to the point where I had to go and pull my phone records and sent an email to prove that I was on the phone with this ** customer service for 30 minutes getting an extension.