Mercedes-Benz Financial Services Reviews

I bought a new GLC300 in late 2023 from MB West Covina, they presented a service contract which costs $2650, the finance manager and sales person told me that this would be refundable if I didn't it. Knowing servicing MB was expensive, and it sounded like nothing to lose deal, I agree to take the contract. They made it sounded like the refund in case I wanted was based upon the usage, they hid the fact that this was time based, meaning if I don't use it I only can be refunded by the remaining time. I didn't drive a lot, so the service was light, I did only one service after 2 years because of the low mileage, I decided to ask for the refund for the unused portion. That was I found out that this was time based.

Mercedes Benz Finance has a lousy and unfriendly, totally unhelpful customer service. We have paid for a wheel and tire protection insurance and they have a very unfriendly, rude hotline, they have not served their contractual obligations and this company is a reason to never lease a Mercedes again. Their cars are not better then Genesis, BMW or others. I like my Subaru 1000 % more, do not need that social prestige bullshit that the brand Mercedes claims to have.

Worst experience I’ve ever had with a financial institution and car brand. I will never In my life turn to Mercedes again. I only left 1 star cause had to select something. No matter how desperate you are, just don’t but most likely they’ll suck you in and it’ll be too late for you just like it was for us.

I spent 11 years with this company and let me tell you I REGRET IT! They reported that I filed for Bankruptcy and I NEVER did, they had multiple credit cards close on me. RUN FROM THIS COMPANY AS FAR AS POSSIBLE!

My payments to Mercedes Benz has been set up on auto-pay since April of 2025... They have never, ever not been paid - on time - since day 1. They get paid every month like clock work. Starting about 3 months after getting the car I began getting calls from MB financial stating that I have NOT paid, and have late fees, etc. etc. on top of my "late payment". I rounded up all of my Bank of America payment statements for each month - as well as documentation from my acount for 7 days before AND 7 days after payment to prove I wasn't lying. 28 calls later (literally) from these morons... I'm still sending them all of the information and proof they asked for.

They are horrible, more like a sub-prime lender. The most outrageous late fees I have ever seen. Will never do business with them ever again, I used to think that they are the best as their vehicles but boy was I wrong.

Mercedes Benz will not return a duplicate payment. I am on recurrent pay. They sent me a text stating a payment was due. I thought something had gone wrong and they didn't receive it. So I sent a duplicate payment. It's been over a month to no avail.

Poor quality, poor customer service and are not worth paying lots money for them. My car has been in the shop from the 1st month of purchase and every other month for a year. New car and they had to replace a steering wheel, catalytic converter and other electrical equipment and wiring. They are shameless and don't care about their customers. Check engine lights up at least once a month.

Blacklisted my wife and I over false claims. They didn't give us a chance to produce any supporting documents. After spending hundreds of thousands on MB products they cut us off with no heads up. Would not recommend them to anyone. 0 loyalty.

My car was totaled, and my insurance company paid Mercedes-Benz. As a result, I am entitled to a refund. When this happened, my first step was to look up reviews for Mercedes-Benz Financial Services. I was worried that they might not process my refund, and it turns out my concerns were justified—Mercedes-Benz has a significant number of negative reviews regarding their refund process, with many customers expressing frustration over how inquiries are handled.

I sold my Mercedes to a third party three weeks ago. Mercedes Benz Financial Services received the payoff 2 weeks ago. They are yet to release the title. All promises, no follow through. This borders on theft. You no longer have a claim to the title, release it. On a side note the multiple mechanical issues are completely unacceptable. There are many luxury brands out there. Steer away from this one.

These people are basically taking money and saying they didn’t have it, not honoring contracts, not honoring warrants. Terminated a paid contract. Never used warranty. Was told I didn’t have and I paid for it. Scammers like to you, everybody have different answers when you call. They will go over someone else information and it isn’t yours, I’ll have another consumer entire contract and SS # by the end of the call just for the representative to blame the consumers for their mistakes and still can’t tell you what happen on the last call or the contact.. Like come on now. What is going on here.

The worst company to buy a vehicle from. Warranty do not buy! My van was paid off & they reported it as closed. Dropped my score tremendously! I will never buy another Mercedes-Benz again. The worst experience ever! When I my van for recalls the damaged my vehicle even worst. The mechanics only puts the vehicle on a machine to tell them what's going on with. They are not certified at all. I had to take my sprinter back and forth to the shop over 6 months before getting it right. Never again!

Stay away! They are crooks. They will price gouge you every chance they can. The price you've paid for the car is not the price they're charging. If you pay off your car early, they'll upcharge you the full price of the loan plus an early payoff fee. Not sure how this is legal.

I have sent the check via my credit union on time to buy my leased vehicle from Mercedes Benz Financial. I have made two payments to my credit union. And now I have received a certified letter from my credit union that I am in default for not having a title. I have called multiple time to Mercedes Financial and to get the title released. I have been told it has and then next time told me it has not. I have been told someone would call me multiple times but no one does.

If I could leave negative ZERO stars I would!!!! Driving a Mercedes is nice BUT DO NOT AND I REPEAT DO NOT sign ANY lease with Mercedes financial. When you try to turn the car in the dealership gives you a clean bill of health then you receive FRAUDULENT charges.. They will NOT let you to speak with a supervisor.. It's like they are scam artist.. they make up stuff. BEWARE THEY ARE THE WORST OF THE WORST!!!!

Been MB Financial customer since 2007. My auto payment saw set up for only 34 months instead of 36. When I got letter of missed payment, I called MB, explained what happened and stated to pay both payments together. My bank issued paper check so took long which I called MB and also stated. They received payment but posted delinquency on my credit report (not even 30 day late payment). DELINQUENCY- my score dropped from 840 to 730. Great way to reward customers since 2007. Bye bye MB. Never again!!

I leased my 5th MB IN 2020 through MBFS and as a part of my lease agreement any unused miles would be refunded to me. Once I turned the vehicle in and lease a new MB with almost 3500 miles due to me that is when the issues started. I called MBFS to start the process and see how long it would take to get my refund and Customer service told me I had to contact the dealership. I explained (more than once) that my contract and payments were made to MBFS so that refund would come from them, just like if I was over my miles and had to pay. That payment would not get send to the dealership but to MBFS directly.

I am writing to file a formal complaint regarding the wrongful repossession of my vehicle by MBFS (Mercedes-Benz Financial Services). This incident has caused significant distress and inconvenience due to the circumstances surrounding the repossession. I entered into a payment arrangement with MBFS's collections team, where it was explicitly communicated that making two consecutive payments would prevent the repossession of my vehicle an bring my account current. I complied with this agreement and made the necessary payments as required. However, despite fulfilling the payment conditions, my car was wrongfully repossessed after the third payment. It appears that there was an oversight on MBFS's part in updating the repossession status system, leading to this unfortunate misunderstanding.

Description of complaint: UPDATE: 16 OCT 2023: CLIENT FOR 20+ years, Unable to contact a human for over a week! System down! I have auto-pay set up, every couple months need to change it several times from bank to credit card & back again!! Charging me late fees & being report to credit score agencies. Tried to set up auto pay AGAIN, system not working! Finally spoke to a human & she hung up on me! 1000% unacceptable, unprofessional & spoke w/ girl that had poor command of English language! Desired settlement: Correction to a credit report.

The reviews reached the relevant individuals, and they promptly and amicably resolved the issue.

MBFS need to hire all new people. Mercedes Benz Financial Services the whole team here in Atlanta messed my paperwork up and harassed me for two months about a problem they created. (SMH) Everytime I call no matter who is on the phone I can't get a straight answer. Can't wait to switch companies and get my family to do as well.

I have been a customer of Mercedes Benz Collierville for years. I upgraded my car to a SUV in October 2022. As of today my car has not been paid off and I’m getting threatening calls and letters from the MB financial company. I call the dealer and was informed the car has been paid off. This has been going on for weeks. MBFS is harassing me for a payment of a car that I no longer possess. They also threaten to place a negative report on my credit. I have spoken to numerous people and still can’t get the issue resolved. I’m told it’s my responsibility. Beware every one when dealing with Mercedes Benz Collierville. I will never buy another Mercedes from this dealership or one period. They show very little interest in resolving my issues. Very poor customer services. I rate them a big ZERO.

I lease a GLB with this company in NYC, I moved to NJ and they never sent the title to the DMV in NJ. I went back to NY and my registration was suspended. My car was booted and towed and I can't register it again, because the MBFS never sent the title. Now I don't have registration in NYC and neither in NJ. I need a Lawyer to demand them.

Mercedes Benz Financial must improve its customer service! Personnel is very untrained and not calibrated. I was refinancing the loan and this was the most unprofessional experience I ever had with financial department. Took several attempts to receive official payout statement since agents were sending empty emails, were informing of incorrect information. When asked how come I was told incorrect information the next agent would blame the previous agent. I paid off the loan and automatic payments were still being drawn. Absolutely least knowledgeable staff I ever interacted with.

I bought a new Mercedes GLE 350 from my local Mercedes dealer who suggested that I finance the car with Mercedes Benz Financial Services (MBFS). As collateral for the loan I was required to give MBFS the original vehicle title to hold as collateral for the loan. However, after paying MBFS 60 monthly payments on time and paying off the loan in full, Mercedes tells me that they are unable to locate the title to my car. In other words, they lost the title. MBFS now says that there is nothing they can do and it's my problem. There are lots of choices when it comes to borrowing money to buy a car. Stay away from MBFS and find a more responsible lender. There are lots and lots of them out there. Don't let the dealer talk you into going with the company that gives them the biggest commission.

I would give a minus if I could. Do not even consider using the company. Like many others I have been trying to get documents to register my car as I moved to another state. It took two months to get one. I paid off my car as I was told I could call and get my title quicker if I wired the balance. I did and this morning was told the transaction was being reviewed (What?) and then would be sent to the DMV. No timeline given. I have asked repeatedly for a certified copy of the title and clearly the representative doesn’t know what certified means. She keeps saying she will send electronically. Now she is calling the title department to see if they can send that. I have no hope and and very annoyed. Next step is to seek legal counsel.

I have had the worst, worst worst, experience with the department for the past 5 yrs. Each time it's a different person with different story. Felt like they are there to make money with horrible customer service and also collections, it was a horror which is over at last. Just worried about the title as I have read others' experience, with this company. There should be an enquire in regards to many be abused.

Like all previous reviews I paid off the lease and have still not received title. It took 2 months to obtain pay off documentation (8 phone calls 7 e-mails). Sent off check, which they cashed, check to title Company in FL in process 2 weeks ago. I believe this to be fraud.

As many others mentioned before, I had a problem getting my title released at the lease end. My lease was expiring on March 17, 2022. I decided to go ahead and pay the balance off on March 1, 2022 so I could receive my title earlier. No such luck! After receiving the full payment they sent me a package with an odometer statement to fill out. I sent it back with the current mileage and my original signature. Then, I received an online form from MBFS to fill out again. I did that, and two weeks later I received a message stating that my odometer statement was rejected due to "Invalid or illegible signature". How ridiculous is that?

I’m sorry but Mercedes Benz Finance customer service really give Mercedes-Benz a poor poor reputation. They are ridiculous! In December I called from my hospital Rome. Requesting an extension. I had to pay $88 fee for the extension. In January I did not make a payment because they granted me an extension. When I called in February they told me it was no record of me requesting an extension and now I’m 31 days late. I have been back and forth, back and forth, back and forth with these people to the point where I had to go and pull my phone records and sent an email to prove that I was on the phone with this ** customer service for 30 minutes getting an extension.

After speaking with representatives several times trying to have a paper title sent to New Mexico MVD to register a vehicle purchased in Arizona I attempted to find the form needed. It was only available from Mercedes-Benz Financial. Not once did any representative tell me about this form. Mercedes-Benz Financial does everything possible to make your life miserable. Loan sharks are more professional. Never use Mercedes-Benz Financial.

They cashed our check to buy out our lease 3 months ago. We've called them repeatedly and keep getting apologies but no action. They even had to have someone inspect to car...for what, I don't know. We bought the car off the lease 3 months ago and still don't have a title. It's beyond ridiculous how inept Mercedes Financial is. I too, will never deal with them again. Soooo frustrating!!!

My lease was up at the end of January, so I decided to buy the vehicle off the lease and transferred the buy back price to Mercedes on Jan 02 which was received by them on Jan 04. It took over 25 calls and 3 weeks to get them to release the lien on the car. They would lie to you day after day after day. I have never seen such a pathetic organization. My last three cars were from Mercedes. They will never get 1 cent from me again or from anyone I know. Sad they continue to do business in North America. They should relocate to the third world where this could be considered acceptable.

In September I ordered a 2022 S580 at a cost of $138,000.00. The current car I have was a leased 2019 S560. That lease expired on January 2, 2022. So, in November I bought out the lease from Mercedes Benz. They received the bank check on December 11, 2021. My last payment was on December 2, 2021, of which they took from my account. The payoff included the last month because the payoff was prior to the due date. So, I overpaid. Over the course of the next several weeks, I called Mercedes Financial at least ten times asking about my refund and got excuse after excuse of why I have not received my refund. Then, on January 14, my new car arrives at the dealership.

My lease expires at the end of January 2022 and in late December 2021 I remitted the residual amount required to buy the vehicle and mailed MBFS an odometer reading form as required. Since it is nearly 30 days after the fact and I have not received the title or registration or any correspondence, I have attempted to contact MBFS by phone on numerous occasions to speak to a representative. I have been left on hold for hours and have not been successful in being able to reach anyone live. As well, I sent them a descriptive email of the situation that I am trying to solve for and received a template response. Thank you for reaching out to Mercedes-Benz Financial Services through our MBFS.com website.

Mercedes Benz Financial Services (MBFS), the wait time is almost 2 hours every single time they are called. I purchased my vehicle 10/23/2021 over a month ago. The bank is still waiting and did not receive the TITLE and, I did still did not receive the "PAID IN FULL" letter. When I called numerous times to find out where this paperwork is so it can be changed over at Motor Vehicles, I was told the account is closed because they were paid. I'm not sure what they do there but, it's definitely not their job and they really don't care. They tell you things that just don't happen. I will never buy another Mercedes after this very frustrating experience.

In early 2021 I decided to pay off my MB E350 and received confirmation that it was paid in full. For 6 months I have been trying to get my TITLE. Each time I call I get a different story plus promises "it's in the mail". This last time MBFS said I had no account with them - of course not, I paid it off and owe nothing. I finally threatened to call my attorney (my son has his own practice) and accuse them of fraud: Holding on to TITLEs when they do not own the cars.

I am having a terrible experience with MBFS after returning my vehicle. Before returning the car, there was a autovin inspection. In the inspection the inspector noted that the charging cable is missing. When I pointed him to the power outlet where the cable was, he mentioned that to return the cable when you return the car. I returned my leased car with the charging cable. But still the MBFS send me invoice charging for the cable amount of $900. When I dispute the charge, they are not able to verify that the cable was returned. I did a CARFAX search with the VIN number and saw the car was serviced for pre-delivery and called the dealership and confirmed that the cable was there in the car. But still the MBFS insist on me paying for the missing cable.

I bought my 2019 GLA off my lease with MBFS. I completed all the forms, sent them back, they cashed my check on 2/6/2021. It is now 5/15/2021 and NO TITLE! This after HOURS ON MULTIPLE PHONE CALLS and resubmitting forms (MBFS LOST THE FIRST SET..BUT NOT MY CHECK). Still after new forms and HOURS again which MBFS could not explain why I don't have a title. THIS THE WORST EXPERIENCE I HAVE EVER HAD WITH A BUSINESS.