Mercedes-Benz Financial Services Reviews

I paid for all expenses of my lease upfront. This included all payments and services. When I turned in the car (with almost 4000 miles lower than the allowed mileage), I still ended up with a $900 dollar payment for a "turn-in fee" and for a worn tire. I've only leased a car once before and didn't get raked over the coals like this. I wasn't that impressed with the car to start with (Fully loaded GLC 300) and will never lease or purchase a Mercedes in the future.

I wish I had done my research in advance. I leased a GLA, started my lease at 7K miles and turned it in with 26K miles, WELL short of my max mileage. I was charged for new tires on the turn-in, $279 per tire. Are you kidding me? How can they sell a vehicle with tires that are worn out after 20K miles? Plus every minor scratch was charged another $250-300 EACH. This is on top of the $595 "turn-in" fee. They nickel and dime you, but in the $100s, everywhere you turn. Also, avoid the Service Package as it's also a total scam. What they don't tell you is the service package only comes with 1 service per year of your lease and costs $2K. I regret ever leasing a Mercedes and will never work with them ever again.

Beware - Paid $322.00 on lease agreement for lost key insurance. Tried to charge us $335.00 at lease end, even at that they said they were doing as a courtesy because we didn't file a claim (Paid up-front and this is a courtesy). Basically, they made us prove we did even though they had it. Charged us $335.00 for one tire! First, the tire costs 137.00 installed at Discount tire. Second, they said the tread depth was 4/32 and 5/32 or above is only acceptable. Bottom line, 2 people can measure the tire and come up with different results. The inspection was done w/o us present! This was a 30,000 mi 3 yr. Lease. Turned in with 16,000 miles, not an issue is it is what it is (closed end). You would think that they wouldn't try to take advantage of us, but did even with the car worth $1,700 based on the low miles. NEVER buy or Lease from Mercedes again...Period! Contacting AZ Attorneys General!!!!

So much for "the best or nothing"! I paid off my $49,000 loan in July 2020 with MBFS and still have not received my title! I keep calling and keep getting the runaround and this is not to mention having to wait on hold for 30-45 minutes which is inexcusable, they need an answering system that will take your number and call you back! The stupid woman I spoke with in customer service said that my BANK has to decide where my title is being sent to, and when I called my bank they literally laughed and said it is not up to them; it is my car that I paid off. I used MBFS previously and they acted in a professional manner; they are failing miserably now! HIRE MORE HELP WHO KNOWS WHAT THEY ARE DOING! NOT RECOMMENDED!!!

DON'T EVER BUY AN EXTENDED WARRANTY ON A MERCEDES VEHICLE. I have been driving Mercedes cars exclusively since 1974. Since 1998 my wife have been driving 2 Mercedes exclusively. I purchased a 2013 Mercedes SL550 with only 8000 miles on it back in 2016 from Mercedes E Ca. I sold my SL550 that I purchased from Mercedes E in June.

We leased a vehicle from Mercedes-Benz of Massapequa. Upon returning our old lease and getting the new lease we were informed by the salesperson that fees would be waived. Weeks later after returning the vehicle we have been harassed by Mercedes-Benz Financial stating that we owe them two additional months of lease payments due to the car needing repairs and the body shop now fixing it quick enough. When I spoke with them they told me I need to fight with my insurance company to make those payments. Meanwhile they have the new car and have nothing to do with the old one anymore. Mercedes financial was not helpful. They were rude. Did not care what I was told from the sales person. I will never do business with this company again. They also do not tell you that when your lease is over and if you do not wanna lease with Mercedes again that they charge you a fee to walk away.

Very unhappy with Mercedes financial practices - they stopped all lease transfers in the beginning of pandemic lockdown and have not resumed since. All other lease offering companies did. I call Mercedes several times, and they could not offer me any logical explanation for continuing this practice, which implies that Mercedes is exploiting this pandemic to further their agenda (selling more vehicles and initiating new leases). This action created enormous hardship for me - I am paying for vehicle I am not using, and also people who contacted me trying to assume the lease who need solutions to the problems created by pandemic. As a physician, it is hard to see how Mercedes can do this during the time when my colleagues and essential workers are putting their lives online to help others. By pursuing profits, Mercedes is making it at the huge expense of the leaseholders. At the time of the pandemic, it is unforgivable.

I have been patiently waiting for MBFS to open up lease transfers which has been on hold since the beginning of the pandemic. I have been barely scraping by saving enough to make for the payments. Most leasing companies have been processing lease transfers since April (BMW). How is such a large company not able to process such a simple request???

I have to say I never write reviews however my experience with Mercedes and Mercedes Benz Financial has been horrible. If I could rate them with a zero I would. They claim that customer loyalty is their priority but that is not at all what I have received for being a loyal customer for over 10 years. I leased a Mercedes for 2 years while I was trying to determine my next vehicle purchase. At the end of the lease, two years with less than 15,000 miles on the car, I was sent an invoice to replace the tires ($1500), for scratches and dings ($1,000), for a disposition fee of $595. Outrageous.

Hi. I paid of for my Mercedes CLA 250 in 3/5/2020 and can not get my title in 4 month. They don't send to DMV or to me the actual title which would help me to get the title on my name. I called them a lot of time, and each time got answer that they will call DMV or they will solve the problem soon but, with no success. It is worst service I have ever had. I actually, hopeless, don't know what to do to get the title.

Horrible experience with Mercedes Benz Financial. They don't give a damn about their clients, reputation or brand, no empathy or flexibility during these Pandemic tough times. It is during these tough times when you know what brands stand for. Mercedes has been loud and clear, that they only care about themselves, not their clients, their community or their employees. They refuse to work with you. I will never be driving a Mercedes ever. American cars for me from now on. I have a Ford, it is a better car and an amazing company to work with.

Updated on 04/21/2020: As you may recall, I posted in March concerning this same issue which has escalated. MBFS deserves a negative gazillion stars for their treatment toward me. Recall I stated they have double charged me, I refuse to pay what I don't owe, and they now have reported this false information to the CB which I have to dispute amid this global crisis. I have contacted them numerous times via one of the same methods through which they contact me concerning this, and also stated my expectation of their cooperation amid COVID-19 as I am in both a globally-identified hotspot state and neighborhood. They are trying to force me to pay what I don't owe, and now any payment made will be applied as the payment I don't owe.

Absolute ** over a measly $2000 at the end of the lease for the balloon figure payout. My mother passed away and the lease ended and I had to find $4000.00. I tried to sell it. In no way did they mention that if this contines to drag would they charge interest. Tried to talk about the estate and my commitments on my end and all they cared about was what they tried to do. It's a shame such a reputable company has to resort to these low tactics of the small print in these sad circumstances.

I leased a 2017 Mercedes GLE. I truly do not understand the penalty attached to the lease end that can only be forgiven IF you lease buy another Mercedes car. Due to personal issues My time is very limited since I Am my husband care giver. 1- I tried getting detailed information regarding the SUVs on their inventory from two dealers. The San Luis Obispo dealer and the San Francisco dealer.

Horrible experience with Mercedes Benz Financial. They don’t give you any slack when it comes to making payments. They refuse to work with you. Will never finance a Mercedes with them. Will bring my own pre-approve auto loan or will go through my bank.

My Mercedes Benz lease car was due for return after 3 years and they sent out their "independent" inspector to pre-inspect my car before return. The car had been treated with white gloves and was as good as the day it was originally driven out the showroom. My lease payments record had been impeccable and I was looking forward to smooth return of the car with no hidden fees.

I bought a MB CLA 250 with a MB loan at 1.99%. I left them a trade-in plus $5000 down. Planning to pay off the balance before the first payment. So I asked for an address and they told me interest had already accrued from day one. Is this users? I can pay off my home mortgage with less hassle and reduced interest.

I leased a new Mercedes Benz through Mercedes Benz Finance. I set up auto pay to be sure the payment was never late. I paid on time for 24 months. The term was 24 months. The vehicle was a gift for my aunt, at the lease end she turned it in. I wasn't aware of the lease turn in fee or property tax. Three months later I receive an alert from privacy guard saying I have a charge off for this lease. I contacted Mercedes to ask why wasn't I notified, and why didn't you charge the account you charged the previous 24 months. The answer was, "we sent a letter," the letter was to a previous address. I asked them if the letter was returned to sender, they said, "yes." The answer to why they didn't charge my account that was set up on auto pay was, they can't for the turn in fee or tax.

It may not be relevant as I am from the UK, but my feelings appear to be similar to others. I leased a car for 3 years and as I own a garage. My staff did servicing using genuine parts. I had hoped to buy at least but this was not possible, so everything was top notch. The car was inspected with surgical precision. Nothing was left to chance. All was reported as good with no penalty charge. Then a bill arrived from MB "incomplete service history" £800. Awful end to an otherwise favourable experience.

Very greedy, they want your money, not reliable always issues, very expensive. You get a lot more for your money getting Lexus, even BMW is better. It is a mistake to go that route. The very odd thing is they will lease you a car in 5 minutes but to get a lease transfer will take 6 weeks, very dishonest, rip off.

My application with Mercedes-Benz Financial was an easy process; I was quickly approved and this is my second time in contract with them. I did not encounter any issues and their communications by email are excellent.

Interest rates offered are some of the best out there. Service is outstanding. The website is outstanding. Wish more types of loans offered but there are still many to choose from. Loans are approved fast and a credit check is done against only one credit bureau so one does not take a hard inquiry hit from all bureaus.

First of all after leasing several Mercedes through the years we made the mistake of leasing a GL 3. It had so many problems the tow truck folks started giving us a discount! After all of the problems we were relieved to return the car. A few months later we received a bill for $1,700!!!! It include 2 new tires and the cost of repairing a scratch as well as a lease end charge and a charge for overage onules which we expected. At one time Mercedes seemed like a good, reputable company. Unfortunately, Mercedes must be doing VERY badly to scam and cheat repeat customers. We will NEVER purchase another vehicle from Mercedes after 30 years of doing business with them. I will never recommend Mercedes to anyone. A pathetic company!!

I am a Mercedes-Benz Lease customer. This is my fourth Mercedes Lease. Prior to now, I have been pleased with the product and the leases. Never any lease end issues. My lease ends mid August this year. I received an email re a “pre-lease-end inspection” which I have completed. What I received, to my horror, was an inspection report alleging $1978.00 worth of “excess wear and tear.” I looked at the items identified, and could not begin to see the vast majority of the “scratches” listed on the report. It listed the luggage rack spoiler as “faded and chipped.” There was a minuscule chip, less than 1/16 of an inch (which I have repaired with a tiny dab of touch up) and there IS ZERO FADING. The car has been garaged the entire time I have owned it. This is horrible way to treat a loyal customer, I encourage no one to lease with Mercedes Financial.

We bought the GLA on lease 3 years ago and had nothing but trouble with it from the moment we bought it. All small things but continual, it spent so much time in the garage in these three years. The most annoying was a rattling dashboard. When we took it to a different Mercedes dealer they found that someone had tried to fix the dash rattling with gum or something similar. They put in a new dash and the rattling still continued. Never had this in any car before. When we bought the car the sales agent said we could return the car 6 months before the lease with no penalty. That was a lie! Given a penalty plus still had to pay off the balance of the lease. We spent $400 with Mercedes giving it a full valet service thinking that they would appreciate this. The Mercedes assessor when he looked at the car said our car was in pristine condition. It did have one small scratch on the one side which he assessed at $265 to repair.

I received an account balance showing that I deposited an amount which looked odd and I noticed it wasn't the correct amount. Then I kept getting calls from their collection agency saying that I didn't send them a month's payment. Come to find out their incompetent staff deposited someone else's check into my account and they lost my check. I have bought many new vehicles in my life and I have never missed a payment or have been late in my life and at the time had a credit score over 800. They had the nerve to report it as a missed payment which took my credit score from 800 plus to high 600's. BEWARE of this finance company or they may ruin your credit as they did mine.

In the past I did not have any issues in returning a Mercedes car and getting a new one. However, the last time I returned my leased car, Mercedes came up with a bill of over $4k. They used an independent inspector that appears to be paid for coming up for issues. For example, the tires, why the customer has to buy brand new tires at the end of the lease? Tires are expected to wear out over time. The threshold they use for tires is so low, forcing customers to buy new tires. Horrible business practice and Mercedes should end this. Also, Mercedes should provide a payment plan for bills over $4k, but they ask full payment.

I have leased a total of 5 Mercedes vehicles. This time, at lease end, I opted not to lease another Mercedes. Mercedes is now trying to get me to pay for damages to the vehicle, which are totally bogus. Interestingly, this never happened before when I opted to lease a new Mercedes. The Inspection Report noted there were minor smudges or scuff marks in various locations. I took the vehicle and had it detailed and all were removed. Nonetheless, I received a bill in the mail for $2,250.55, which also includes a $595 turn-in fee. I'll see them in court as I have ample evidence to refute their claims.

Went to M Benz dealer to purchase a Sprinter and after my deposit money was taken and contract signed and car promised next day. I received a call from dealer asking for front and back of my social security card and was told it did not look legitimate and to add to offense was asked if I was a citizen! Their finance department to ask me security questions since I myself put a credit freeze on my social because of a break in my house to PROTECT my identity. And finance rep did not ask proper question to identify me but mention names of people unknown to me and after the call they contacted me from dealer to tell me, I will not be able to take car. Called another dealer in Riverside to investigate if this was proper and I was told no and that they will try to help. After two days the finance manager at dealer said M Benz thinks you want to do fraud because of security freeze. What in the heck is that type of treatment?

I turned in my car. Pristine condition, just to get a $650 charge for a disposition fee. I've leased before and never incurred a 'rip off' fee. I will never, ever, ever even drive by a Mercedes dealer. Unbelievable. Do not buy or lease through these scammers.

What a joke of an business. Back in June of 2018 I had to have an unexpected surgical procedure which put me out of work for over a month. I called MBFS and explained my situation, and the representative was able to grant me a 2 month payment deferment for June and July. I specifically asked at the time if my account would remain in good standing, as I have a perfect payment history on my loan for over 4 years. I was assured that everything would be fine, and I left it at that. Not even a month later, I got credit alerts from all 3 bureaus that said my score dropped over 70 points because of a late payment being reported from MBFS for the month of June. I was LIVID! I called them immediately and asked how can a payment be late for June when there was no payment due for June OR July? I was told that someone would call me back after they investigated what happened. Nobody ever called.

I leased a 2015 Mercedes Benz C300 for my wife as a birthday gift in September 2015. The lease was for 3-years/30000-miles. For 3 years my wife and I babied this car with regular maintenance, car washes and detailing. Upon taking the car in for its maintenance, I was informed the car needed 4 new tires soon. I told the maintenance adviser that couldn't be possible as the car had less than 12000 miles on it and my wife is not an aggressive. At this point we contacted the tire manufacture Pirelli believing this was a warranty issue. We explained the situation to the warranty customer service representative at Pirelli and she laughed and stated "you're lucky", most Mercedes Benz customers with that tire usually only get 8000 miles out of the tires and in fact no warranty exists for those tires. She continued to explain that Mercedes Benz requires Pirelli to use a cheaper compound when they manufacture tires for Mercedes Benz vehicles.

MBFS is the epitome of corporate greed. I had nothing but issues with the overall maintenance of the vehicle in the 3 years I leased- tires balding in excess, blow-outs, engine recall, mechanical issues, etc. On top of these issues, dealing with the "service professionals" at Fletcher Jones in Newport Beach was an absolute joke. Zero remorse for all of the mess-ups that happened along the way. Not to mention, the 3rd party inspector had nothing but TERRIBLE things to say about the company and the way they run business as a whole. So unprofessional. If I could turn back time I would have ran to any other luxury dealer. Do yourself the favor and learn from the hundreds of reviews on this site. Goodbye for good Mercedes! Hopefully one day your greed will catch up with you.

What a rip off! I’m a longtime Mercedes customer - typically I purchase my vehicles. However in 2015 I leased a SL 400 hardtop convertible - 3 yr lease. Just returned the auto July 2018. Did not use the amount of mileage initially anticipated. However after paying 1300$ a month lease fee an arrogant rep from MERCEDES Financial called to let me know I owe $595 return fee since I did not buy a new or lease a new Mercedes. Hello MERCEDES you will never see me in any of your showrooms to buy or lease another vehicle. Idiots. This is how they treat customers.

They have a new "independent inspector" who checks the car the month prior to lease return. The guy who came was clueless and said there were over 30 chips on the front bumper, I had no idea what he was talking about but insisted he put on the report. I turned in the car and the dealer said it looks perfect, promised he would "report that to MBFS", only to get an extra wear/tear bill for $350. Mind you this is not earth shattering and this was a $110K 2016 S550, but that was SO irritating that I decided I'm not leasing another Benz again, going to BMW to get one and try them out (they even have a $2,000 voucher if you're moving over from a competitor)… so watch out for these Benz lease returns, you may think your car is perfect, but their inspector seems to think they are inspecting a car rolling out of the factory!!!

Unfortunately, my car was totaled March 20th of this year. I made my monthly payment in April still, MBFS received a payment from my insurance for the majority of the balance, then in May they received payments from the warranties, and now will be receiving a check from my GAP insurance for the remaining amount. So far so good... right? NOPE! They wrote my car off as a charge off in April and marked it as "Failed to Pay" and marked March and April's payments as late. I NEVER paid them late for the almost 2 years I had this loan. My credit dropped almost 100 points! I called them and they "Fixed it." So my Transunion and Equifax are better (not where it was before the error, but it went back up a considerable amount). My Experian, however, is screwed up and still shows the charge off and "Failed to Pay". This is the one that matters because I bought the car with business and business credit.

After further evaluation of the GLS 450, I'm feeling better. While the GLS is not a vehicle I would naturally choose, my wife is now in love with the car. One additional note, while I couldn't get out of the lease according to Mercedes, the dealership was accommodating. Only time will tell if Mercedes gets another shot after this lease, but for now, we're content.

When my lease ended on a Mercedes GLK 350, prior to returning the car, I did an inspection. I was not expecting much since I took really good care of the car. The inspector checked the tires did not say anything then I get a bill from Mercedes for $4,000. This is a horrible way of doing business by trying to get more money by having unrealistic expectations on tires wear. My new Mercedes lease C300 2017 having so many problems... I don't like the way Mercedes does business. It should act like a luxury car.

I leased a C300 in 2015. It came with AMG wheels on it. In a 3 years I only put 16000 miles on the car and all 4 tires became bald. I replaced the front two tires but they were not the run flat. I took the car to a certified Mercedes mechanic and he informed me that there is a defect in the wheels because there is no way a wheel with a 60000 mile warranty should have gone bald in 16000 miles. When I turned the car into the dealership the service guy and sales person agreed with me and told me to try to negotiate with Mercedes Benz Financial.

I never write reviews for anything but my blood is boiling and I don't recommend Mercedes as a brand as a whole to anyone anymore. First time doing a lease transfer so we have to do a credit application online seems easy enough. The owner sends me the link and I process it. Fine seem easy then I get an email next day saying, "Oh there an error. Please call in." I called and their office is located in Texas I believe. Only one not too sure and they said I don't even know myself etc. "I'm gonna send you the paper copy of it fill it out and send it back." Like again seems easy enough. Oh was I wrong. I do it and there a difference between the online one and the paper one. For example paper one required your recent 1040 which is fine I sent it with the application. Then the transfers email didnt work. Bounce back and sent it to the customer support email which work.