Maaco Reviews

When I got there it wasn't even painted. They just started taping it off. I had gotten dropped off. Now it wasn't ready. Had to get a ride home from one of the owners. Was told to come back later that day to pick it up. I did. At first it looked really nice. I like the color of the red they use. It was metalic with a pearl tint. After I started looking I noticed a lot of bubbles in the paint and places they missed and they didn't paint the in side of the tail gate and they said they thought I was putting a guard on it or a liner. I picked the truck up on March 11, 2015. They told me they would fix it but to take it home for it to cure and dry completely then bring it back and they would fix it and paint the other side of the tailgate.

Around April 12, 2015 I took it back for the repaint. By Friday the 10th they said it would be ready but it wasn't. So they told me to call on Monday the 13th. It would be ready. It wasn't. They gave me the same excuse as before that it was a whole lot of truck. But the first time I had it painted it was done in four hours. By this time I was getting upset. Finally by the March 17th it was ready. So went to pick it up. It was not the same color. I specifically said I want it to be the same color not to change it and ask if for sure they had the color wrote down in my file. They said "yes" and I said "great. I don't want to come back and it purple lol."

So the color was wrong. They said they couldn't match it but it was their own paint job. It looked ok but it had a textured look to it and they painted parts of my windows. There was a spot on the back passenger side of the truck that looked like the paint had been peeled back and just laid back over and tried to fix it not so good. There were someone's hand prints in the paint. They told me to bring it back when it drys and they would buff it for me. So I let it set in the sun to bake.

It is now May 4th and I took it to rinse it off from the pollen etc... and whatever has landed or even has touched the car has left a mark on it. The hood looks horrible. Such an inferior paint job. It is still stick and if I touch it with my finger it will leave a print or if I touch it with my finger nail it leave a imprint. A strain of my hair was laying on the truck and it left a mark. I leaned on the car to check the oil and it left the imprint of the wrinkles of my shirt. So so upset. I don't know what to think or do. I want it fix but don't trust them. I want it fixed or my money back, or both.

We took car home and next day it rained all day and we noticed the paint washing away in little chips on the spoiler and noticed a dent that wasn't there before. We took it back to them and told them the issues and they were rude, telling us it had to have been vandalized and said she must've done something to it. They kept car, charged us $40 more dollars for the new debt and another week in shop but this time get handed touch up paint, scratch in paint on spoiler and two new dents in hood. They gave us our $40 dollars back for the previous dent because of these new dents and thinks that's just fine. We just wanted our car painted properly for the money we spent and they apparently can't do it right. I spent little over $600 on my cavalier to be painted and was a lot better than this $813 dollar paint job. They are refusing refund so I'm reporting them all over including the BBB. I won't stand for this.

Good thing I followed my instincts and rented the car anyway, because of course, the car wasn't ready. I really don't have a problem with the timing; however, when I did go pick up my car, they still charged me for the same amount as if they installed the spoiler. I asked why I still had a balance reflecting the initial cost rather than making some adjustment, and the clerk responded that they saw some other damage they decided to repair to "bring it up to that amount". My biggest problems are:

1) They can't produce an itemized receipt of these "other repairs", 2) the manager, of course, wasn't there on Saturday (maybe that was intentional to avoid dispute), 3) my car was covered in some fine black dust that seemed magnetized to the body, 4) my front headlights are scratched up to a cloudy appearance and I know they were perfect taken in 5) there was only one screw holding my license plate and custom frame plus the little chrome screw head cover wasn't even replaced over the one screw; in fact, the one screw in place wasn't even the one that came with the license plate frame kit.

Of course they're not open on Sunday. But Monday I'm going to try to get them to explain the other work and what justifies charging me the same price as if the spoiler had been installed. Yes, I did pay because I needed my car and I dread to think how they would have retaliated if I had refused to pay and left the car there. Am I entitled to an itemized receipt of work done, after the original estimate and shouldn't they have informed me ahead of time, drawn up another contract and readjusted the price and not proceeded with the work until they had my written consent. Because as the receipt reflects that price estimate is with the spoiler installed and the spoiler was returned to me on my front seat.

Phoned Maaco headquarters to speak with someone about my dissatisfaction. I reaffirmed the information they already had and was told their field supervisor would contact me. That has not happened in nine months.

I own Atlas Cab Company and I've had 8 vehicles painted at this location. I wasn't always 100% satisfied with the paint and body work done to my vehicles, but I felt the price met my budget and the location was convenient. My most recent encounter will be my last for the purpose of giving them my business. I left my Ford Crown Victoria there to be painted taxi yellow. They started on the car 2 weeks later. After 3 weeks they contacted me and told me that the car was ready. On that same day the balance was paid off, but I wasn't ready to take the car yet. The manager told me I could pick it up when I was ready for it.

2 weeks later I returned for the vehicle. I took a walk around the vehicle to inspect it. I immediately noticed a huge dent and scrape mark on my driver's side fender. The car had been hit while it was parked in the lot. I informed the manager of the new damage, but he didn't seem too upset or surprised. He walked out, looked at the car, then he said, "We'll take care of it." 3 weeks passed, and I began to grow concerned when I didn't hear from them. I called and asked the manager for an update. That's when he told me that they weren't going to repair it and that it was my fault, even though I never had possession of the car and it was within their gated property.

The manager never offered any suggestions to fix the problem. Instead his demeanor was rather thuggish, hostile, evasive, and non-professional. When I told him I'd take him to court, he said, "Go ahead, then I'll charge you for storage fees". Like so many others, I had to learn the hard way. I ended up filing a police report with Lawnside Police. Apparently this Maaco location has a long history of documented complaints. I'll be sure to follow up with a complaint with the state department of consumer affairs.

Monday comes around again and it was still not ready, still was never called and informed. Owner ** was very rude. He told me the part would be delivered and that he did not know when. After rushing me off the phone, he called and left me a message stating where the part was and that I could go pick it up, knowing that I had no transportation. He did not care. The customer service is very poor. It was my worst experience ever with a business as such. I called Tuesday and was told the car was ready and that they called me, which was a lie. I sent someone to pick my car up for me, and was told there was a miscommunication and that the car is not ready.

It has been lies from the moment I dropped my car off, but I gave them the benefit of the doubt. Wednesday before closing time, I see they were still not going to call, I called and was told the car was ready. I went to pick it up March 18, 2015 and wanted to speak with the manager/owner, and the lady working the desk named ** was being so rude and ignorant. She told me I should have had insurance and was arguing and provoking me in front of other customers. So I thought about it, was me paying out of pocket, rather my insurance paying for it a problem? Why was my car there for 10 days and I was never called and informed of anything about my vehicle? Why was I constantly lied to? I would never have another service through Maaco or recommend anyone. Lying, rude, poor customer service!!!!

When I took it back they tried charging me for it which they missed the gaps between fenders and hood and the quarter panels and trunk... and now I'm taking it back to them for a fourth time. If they do not paint behind the turn signals or fix any of the OVERSPRAY they will surely hear from me in court.. Oh and they don't do prep work because most of the corners are now chipping from the car just sitting. DO NOT GO TO MAACO. AVOID AT ALL COST.

Original Review: March 6, 2015

Wouldn't recommend the Stuart Florida location... can't be certain you will get your car when they promise its completion. I also found the reps and owner to be unprofessional when challenged.

I looked everywhere in my car, I looked everywhere else to make sure I didn't take it out of my car, unfortunately I recall leaving it in the car and now those items are gone. The knife was given to me by a good friend of mine, the pliers were cheap but essential, the unfortunate truth here is that somebody stole those items from me. I was going to come back and give a tip to the guys but since my things were stolen and a couple of issues came about that we're not good pertaining to the transaction, steered me toward a four star instead of a five star review.

But after my experience I would never come back. I'd be afraid of them unbolting my engine mounts or something. YOU CANNOT TRUST MAACO!! I wish I could have captured all this. They were rude, irresponsible. Can't believe they keep having business. It's unreal. It's Maaco in Kansas City Overland Park. Horrible shop. I never give out bad reviews if I get a bad service...I just don't have time to do so, but with this I had no choice, I don't want anyone to have to go through what I did. You live and you learn. $1800 WASTED.

So I go get my van it look better but the runs were still there. I look for my mark that I mark on my van and it was still there so if he sanded it down and repainted it that mark would have been gone. So I took my van. He said he would sand it again, but I never returned. That place sucked and after really looking at the whole paint job, what a mess. Richmond Va Maaco on Hull Street.

Picked it up yesterday 11-19-2014. I had a towel down since no seats and BRAND NEW INTERIOR INSTALLED. I hope you read that. I left work early today to install seats and to my surprise the interior was TRASHED. Are you kidding me? The whole Corvette had ALL new interior installed days before it went to Maaco. I called right away and spoke to ** - I knew this would go nowhere. I told him that the driver’s side was covered in dust or primer or whatever that would not come up after I scrubbed it. The rear hatch carpet had some glue or adhesive or window seal all over it and of course they use no such material. Told him I had pics and not good enough, wanted to see the car. A 3rd drive to N Austin 40 minutes with no seats? I don't think so. Let’s be honest, I would have got there and there would be no responsibility accepted from this guy so I would drive back 40 minutes with no result.

Thank you Maaco, I did fix it. I had to buy FABRIC PAINT FOR MY BRAND NEW INTERIOR for an 84 Corvette - you are AWESOME. I’m not a manager at Maaco but if I was I WOULD PUT PLASTIC DOWN!!!!! I don't expect anything to come off this so I am just going to use the internet to voice my opinion. Also I am active duty so take the Thank our troops appreciation down on Facebook, you don’t even offer a Military discount buddy. Again ** thanks, he has great customer service and took care of a lot. The manager, JOKE.

The work was really lousy. I have asked you to repair it and make it look like it's supposed to and you basically keep giving me the runaround. It's not just about the panel, it's the entire job. And when I told you I wasn't going to pay for it until the work is done correctly you said you will not release the car to me. I will do what I need to do to have the job done like you were supposed to, which I already paid for and I will have your company MAACO reimburse that money back to me... This car maybe just a Corolla to you but this is my Mercedes and if I had wanted a Mickey Mouse job done I would have found somebody on the street to do it. Thank you for your time.

Well, the lighter part of the disaster, the day I went to pick it up, is that the front bumper repair was crap and the hood is still to this day (now almost two month later) shifted off by an inch or so but that doesn't compare to what was found days after the pick up. I only took the car that day because I had been on vacation and needed it to get back to work. I vowed to return for the front bumper repair again when I had time within a week or so and the manager said "okay" to this. I would deal with them later on the hood issue because I was never told the hood wasn't fitting properly. In fact the only thing I was called about the whole two weeks that they had my car was that the car needed to be straightened out by being put on a rack. That was it. So we already had a problem to further solve but....

FIVE DAYS LATER A LOUD ROARING NOISE COMES FROM MY CAR!!! I ran to see if it needed an oil change badly because of the accident and OMG!!! The oil mechanics were astonished, OIL, OIL, OIL, EVERYWHERE!!! They insisted that I take it back to Maaco if they just finished working on it. I did just that and they kept my car for five days. They supposedly worked on fixing (but again still not totally right) the paint job on the bumper and said they couldn't figure out where this lead was coming from. Well I took it to my mechanic that I usually went to and he thought it was the alternator. He fixed it and I paid him for it. I then thought everything was fine. A week later the terrible noise was back. I went back to my mechanic. He spent hours assessing what could be the problem this time. He said it was that a tube leading to the transmission was broken in half and needed something to cap it off and that the condenser was where the leak was coming from. I immediately went back to the Maaco to tell the same representative this information and he argued with me.

So the true story began to unfold. Maaco did not repair the insides properly at all. When I took the car in to tell the Maaco repair representative about the tube and the condenser, while he argued with me about the condenser being new and that he ordered it himself, he also admitted that he saw the tube was broke when it originally came in there for they did not have it repaired. I then had the dealership of the car to assess the damage for sure and they again said it was the condenser. I sent the car back to Maaco with a printed version of what the dealership found. Maaco supposedly (because I can't trust them at all) put in a new one. But now would you believe, the check engine light is on immediately on pick up from this last repair? Well, they claim they don't know why (again!), and again I had no time to stay.

So back to the dealership on an evening when I could make time and a quick reading on a scanner said there were five problems with my transmission and the car needed to be fully diagnosed to see why. These five readings came up on another quick scan diagnostic from another auto facility. If I were to break down the financial loss I have suffered so far, including multiple long car rentals that I cannot afford, You might want to cry with me. I am even trying to solicit corporate Maaco and this is becoming an issue as well. All I can say is... STAY AWAY FROM MAACO ANYWHERE!!! ! BEYOND ANGRY CHICAGO CUSTOMER.

I was promised they would be finished on Wednesday October 1, two days later. When Wednesday came, I was told it would be Thursday. When Thursday came I was told it would be Friday. This continued to Tuesday the following week, October 7th. I received a call stating that I could pick up my vehicle at 4:00pm. I stated that I could not come by that late. I was told, we can lock the keys in the car and you can pick it up later. I stated that would wait until Wednesday to make sure everything was done that I requested. I was told that the hood had been re-painted and two plastic panels that I requested as extra were done. I asked what about the spoiler wing? The reply was, "you didn't tell me about that". I stated, "yes I did and you explained why it looked that way". I drove to the Maaco center to get a look at what was done. The car was inside a dark room with plastic still on it. I could not see the work done on the car.

The owner asked me to return in the morning (Wednesday, one complete week later than promised). The vehicle was still not completely finished. We discussed the things I requested and the things stated I would pay for. I left and a few minutes passed, the owner called me on my cell phone. He talked about what was done a year ago, sounding upset at me. I stated to him I know what I paid for last year and was not asking for anymore than what I paid for. But stated the extras I wanted done, I would pay for. I had a dropped call on my phone and called him right back. He accused me of hanging up the phone on him and was very rude.

I drove directly back to the Center to find out why he got so upset. It took less than 5 minutes to return. When I arrived there I politely knocked on his office door. Before could get a few words out he stated, "I'm busy, I have other customers to take care of and if I never see in this place again I would be happy." I waited until my vehicle was finished being cleaned and left.

I was recommended to that Maaco Center by one of my brothers. I have recommended that same Maaco Center to many friends. My daughter's vehicle was hit by a driver and I wanted Maaco to do the work on her car. We have other vehicles that could use some body and paint work. NOT AT THE MAACO CENTER in Rock Hill, SC. No paperwork was done. The order number listed below is from the work done in November 2013.

I picked up the truck again and by the time I got home the passenger side taillight had fallen out. The screws were not put back in. Great. You guys ruined my truck. The over spray is everywhere on the surface of the truck. I made a poor decision bringing this or any vehicle to your operation to work on. I now have a gray looking faded truck. For an 04, the paint was in pretty good condition prior to you guys working on it.

This June a valet driver backed into metal sign and when I took to professionals it was then I found that the car had not been primed. They merely painted over the old paint. I had stored the car in garage for two years and took it out that day to go to hospital where damage occurred. After that I noticed bubbling and serious cracking. I called corporate and sent copy of invoice. Jacqueline ** approved a redo and told me where to take it. When I called the shop to tell them I would be bringing it in the man said he would be talking with corporate. After that I got email from Jacqueline stating it was not under warranty. I have the warranty and cracking and peeling is covered for three years.

On closer inspection there are many unnecessary flaws and one large area on bumper where paint has peeled showing the old paint beneath. They ripped me off. The work was shoddy to say the least. Their customer service is need of improvement. I am out of $700.00 and I think they should be put out of business. They do not honor their warranties nor do they stand behind their work. I got the $299.00.

I stop by the shop to see what they had done, and my car was put on the side and collect dust. They were working on other cars but not mine. Of course my mistake was that I paid them in full when I dropped the car. They already got my money so they didn't want to work on my car and every time they have excuses. So told them that was going to pick up the car, and after I put all the interior and glass I brought it back so they can finish it and do the last touch ups. It took me 3 weeks to put it together and I brought it back.

They had gave me an appointment for July 7 so they can start working that day, but my car was sitting outside and no labor was done. And I was so upset that they even left one window open and it rained and my car got wet on my new carpet. And the employee told me that they had other cars that needed to be done because the insurance claims. So I keep waiting and I just decide not to check on them so I would not get more upset. It took them almost 2 more months until they finally call me to tell that the car was ready.

So I went to pick it up on 28 august and I find out they didn't do that much to the car and now were more imperfections than before. Some of the racing stripes were different color and also they didn't polish the car to remove the dusts and paint. I went to tell them and all the employees and the owner walk away. So one of the female secretaries that did not know anything about painting told me that everything was done and that made me so upset and disappointed that I just took the car. I don't want to deal with those people anymore. I should've took the car somewhere else!

Now we pick the truck up once again and there is over spray not only all over the rims but all over the inside of the truck which clearly means that a window was open while they were fixing the problem that we had to pay for again because it wasn't done properly the first time. In conclusion....the door handles now match, the problem area is fixed and after days of scrubbing, we managed to get most of the paint off the interior. This was seriously a big pain in the butt and the paint job we received was definitely not worth what we paid. Very disappointed and wouldn't recommend anyone having their vehicle painted there!!

Monday I called and ** said the car still isn't done and probably won't be until Thursday. So Thursday I call and he says the car is almost finished, only a few last minute things and it would be okay to pick up that night. He continued to tell me that he had installed the lights and they looked great. Also he was able to paint a black stripe down the middle like I wanted. I let him know I'd have to pick the car up Friday because I had work Thursday night. When I called Friday, the car was still not done and I had to wait till Saturday. When I called Saturday, ** told me the shop closed at noon but he was staying late to pick up the car and to come around two when I left work. When I got there, the shop was closed and my car was nowhere to be seen. Now Monday was the new deadline. I called Monday furious that each day I was being told another day and finally they said the car was ready....three weeks later.

When I got to Maaco Monday with my father, my car was covered in dust and had a circle on my hood where it looks like a paint can had been sitting. The black stripe he had told me looked great did not even exist nor did the pink lights he said he installed and also said looked great. He showed me the inside of my car where it had been painted and instantly I was furious. Maaco had ripped the leather on my door panel and scratched all my trim on my car. My interior door handles have dents in them from where they incorrectly tried prying off trim. Also paint that was unevenly applied and blotchy. There was pink over spray all over my car and unclean lines all over. They got pink finger prints on my brand new 900 dollar GPS and radio system . My trim around the gauges is still not even attached to my car completely. Also pink paint on my leather interior doors.

** told me to TO GO NEXT DOOR AND BUY A SHARPIE AND CLEAN THE LINES UP MYSELF. After I paid only to get my car finally back and away from this terrible company, I tried to put my car in drive and my dust shield under my shifter was cracked and twisted. I literally had to jerk my car into drive. I told ** I was uncomfortable driving the car in case my car got stuck in gear but he told me it was fine. He ordered a new dust shield and advised me to come back out for a paint clean up and to put in my new shield. Also broken now was my automatic window buttons and steering wheel radio controls.

I immediately called corporate after I left and received a call back later that night. They told me to call back after the shield was reinstalled and I spoke with the manager. The manager was never there nor did he call like corporate said he would. When I got to Maaco days later, I left my car for about four hours specifically to get the shield redone and doors cleaned up. When I picked it up, nothing had been done and they had ordered a dust guard for a standard car. Also they took off the power panel from my car door and left uninstalled. I now have a car with ripped leather, painted leather, busted door handles, broken radio, broken windows, broken shift guard, incorrectly applied parts, and no customer service. I am super mad with the job they did and the fact that my car is absolutely destroyed.

The manager was not present at the time. So, we returned the tailgate 2 days later and asked for a repair and repainting of the tailgate. The manager claimed the dents were there when we left the car. We are positive that is not true and have pictures to prove it; we are sure a worker caused the dents and the manager does not want to take responsibility for it. The manager offered to repair the dents for a charge of $500.00 in addition to what we had already paid. We contacted MAACO Corporate office but they assured us that each shop is individually franchised and they have no control. We contacted BBB; he responded with an assortment of lies. We contacted VISA and disputed a partial amount of the charge. The manager again responded with lies. We then took the tailgate to a different shop, where they repaired and repainted the tailgate. The charge was $708.78 to repair the damage that was caused by MAACO.

I took the car because it had been 7 days and my wife needed it for work. I called Maaco customer service and told them what was going on. I received a call from Maaco in Delray Beach, FL and they told me that because I called customer service I needed to wait for a response and was then told to wait and see if Maaco Corporate was going to paint my bumper. It will get fixed because I have a 3-year warranty. Terrible experience and I would never use them again.

Well the more I thought about it the less it sounded right. So I got to looking and found my original. Well the papers for the most part are the same but when it gets to the paint information, it is missing wording. So I am very upset. I realize as a female that I have been taken advantage of more than once. To me the way it happened just feels shady. Why take my copy and why the missing wording on the paint? He told me they had issues and had to eat a lot of jobs. I paid good money and even had paint peeling on a mirror. He did give me a new estimate to paint it over which is real close to the first job including a clear coat. I have never seen paint cloud and do like this you could not wax it. If anyone has any input or helpful ideas I would greatly appreciate it. You ever get the feeling? Well I have it because of the way things look and have been approached by the company.

I went to Maaco and spoke to Justin. He said they do not warranty their work and he would repaint for half the cost. I said, "You told me I had a warranty and the paperwork says warranty of 1-year full and 2 years proactive." He then said I hit snow or something. I said I did not and tapped on the bumper. More paint fell off and it cracked more. Do not trust this body shop and do not trust Justin. I called the corporate office at (704) 644-8148 and had a recorded message. I left a voice message and still no call back. I am in my 40's and this is the worst body work I have ever seen in my life. This is the worst type of business, which does not honor the contract or the warranty they give you. Do not use this body shop. Buyer Beware!

When I called them they said, "It's done, come and get it." I got a ride there to pick up the car and said, "Where is it?" They said it was outside. I went to the car and it was covered with dirt and dust. I asked them to clean it off so I could see what it looked like. At that point, the car would not start so they tried to boost start it, but it still would not start. Now, mind you, when I took the car to them, I showed them how to start the car and shut it off. They left the ignition on, which burnt up my electrical system, battery, wire harness, lens covers and it was a big mess. I then pushed the car to the hose so they could clean it. The paint job they did still looked terrible.

I was upset, and now could not get the car running for a long while. Finally got it to run, drove it home. When I arrived home, I could not shut the lights off or the ignition. Therefore I disconnected the battery and put the car in the garage under my house, and let it sit until I calmed down. Again, I could not get my car started. I had to have it towed to my mechanic when he became available. He stated that because Maaco left the key on, it caused the wiring to get hot and melt together and short out the electrical system. If I had not disconnected the battery when I got home, it could have caught fire and burnt up and set my house on fire as well. I called Maaco about what they did to my car. They offered to give me $150 back on the paint if that would make me happy. I said I'd get back to them because now we have a lawsuit in small claims.

I still have a copy of the Maaco receipt stating that I was charged $269.00 and 2.0 hours of work for this removal and replacement. When I went back to Maaco to plead my case and ask to be reimbursed, they offered me no help and insisted that I bring the actual fender to their shop that I was talking about. I feel as though I have been completely ripped off. They had also charged me for framework, which the other body shop said that I never received as well. Please help me resolve this and get back the money that they wrongfully charged me for. Thank you.

Clearly, it is a sign that they tried to remove them unsuccessfully. The rest of the removal of signs and moldings was a disaster as they broke off the plastic pins that were attached to the car. Not very professional. These employees have not been trained properly because they just seemed lost. Helpful but lost! I know what I'm talking about because my first job out of high school was at an Earl Scheib shop in Yonkers, NY. Back then, seats were covered so when the mechanics sat on them, they wouldn't soil them; plus other minor details that save not only money and time, but make the customer feel like they cared. This job was done with very little care. Please reply as to what action you will take to correct this. I understand that this is probably a franchise, which you have little control of, but this must be taken care of one way or another.

The next day, they called and confirmed that it was only the absorber that was damaged and they replaced it; parts and labor, $200. I said fine and authorized the fix. But when I was about to go pick the car up, they called and said that when they pulled the bumper, their guy accidentally started sanding it down to be painted, which was never asked for or authorized. They tried sticking an additional $300 charge on me. I said no, I didn't ask for a paint job. This pissed them off. So when I went to pick the car up after hours, I saw that the bumper was painted, but the original 3 problems that I had noted were not fixed. The trunk still didn't close properly, there was a gap and the internal release didn't work.

So I didn't pick up the car and call them the next working day and asked them what happened since they took my $200 over the phone saying everything is fixed. But now they say, “Oh the body panel is also damaged and that’ll be another 4 hours of labor for $160 additional.” I said, “I don’t authorize any more repair or charges and I’ll come tomorrow and take a look personally.” When I go there, the bumper has been pushed back into place correctly and the manager says, “That’ll be an extra $160 or I can take the bumper out again and damage your car so that it doesn't fit properly.” They literally blackmailed me by saying I can pay the money or they’ll damage my car and give me the pieces to take back. The manager was extremely rude and called me names. I can’t believe these cheats have an A+ rating with BBB. I’m going to see that they are put out of business.

When I took the van back and complained, they said, “Bring it back in two weeks and we will repaint it.” So, I did. The second time I got it back, it was just as bad; nothing changed in the paint, but this time, they dented my roof and didn't say anything to me about it. I called their corporate office, and they had a rep come over and look at it. I showed him all of the problems and showed him that they didn't sand it, because the paint was peeling off already. I also showed him the partially sanded name on the back windows and the dents on the roof that they didn't say anything about and how they acted when I called them on it - they just stood there and looked at me like a bunch of idiots and I didn't know what I was talking about. His reply was “What do you want us to do about it? We can repaint it and put Bondo in your roof to fix it.” I told him it didn't have dents in the roof and I don't want a load of Bondo in it. I told him they had two chances to do it right, just refund me my money, and reimburse me for the dents and name on the van.

I also told the rep that they charged me for a color change, the van was painted the same factory color that it was, and that they changed my warranty from three years to one year on the paint job; no reply from him on this matter and then he left. The rep called me a week later and told me to go have my van repainted somewhere else and then he will refund my money. I told him, “Fine, are you going to reimburse me for having my company name redone and the extra I will have to spend to have the dents in the roof fixed right?” He told me no, and “to prove we dented your roof and sanded your name off of the van,” and I should be happy with the paint job because it looks better than it did. He got belligerent with me on the phone when I told him, “Then, I will just sue you people.” There's much more, but the list is too long.

On 9/17/12, I dropped off this car to have it repaired and painted. On 9/21/12, my wife and I stopped by to pick up the tailgate and car. A worker drove the truck to the rear of the building where he installed the tailgate. When he pulled up to the front of the building, I was shocked to see two large dents in the newly painted tailgate, at which time the worker said, "just don't touch it with your hand and you won't notice it." I told him that was a new tailgate and that I could see the dents from 25 feet away. I went back inside to show the on-duty manager. He came outside, looked at the dented tailgate, shrugged his head, and said, "We will make it right for you."

I left the tailgate with them. A day later, I received a call from the manager. His first words to me were, "the tailgate was damaged before we painted it." For 15 minutes we went back and forth. The bottom line is the tailgate was delivered new, inspected and okayed by his staff, and damaged while in their care. Frustrated, I finally told him to call me back when he was ready to make things right. There was no call from him on Monday, no call from him on Tuesday. Finally, I called him at which time he said they were going to repair and paint the tailgate. Well, yesterday I picked up the tailgate. Hoping this was the end of this ordeal, I now found that the sides and inside of the tailgate were not painted with the final coat, and that the surface of the tailgate has specs of dirt embedded in the paint. As for my Ford Five Hundred, they left a section inside of the door jamb painted only with primer and did not paint it with the finish coat.

The quality of the work performed on my two vehicles was sub-par to say the least. Not only was I accused of delivering a damaged tailgate, but the whole experience had convinced me not to take either the tailgate or the car back to have them fix what they should have done right the first time. I will never use Maaco again and I will be sure to discourage family and friends to patronize this location as they are completely inept.

I was furious to see how this company had destroyed my new car. I called the store and talked to ** who didn't believe me and asked me to take the car there so that he could see for himself. When I got there, I met with ** and after his inspection, he said he could try to take care of it on Monday. At that point, I informed him that I didn't want anything to do with this company and that I wanted a full refund so that I could use that money to pay for all the damages that they had done. **, being only the manager, could not authorize the refund and called the owner Tony Dandonoli. Tony walked around the car, completely ignored me, and then told ** that they could try to take care of it on Monday.

At that point, I introduced myself to Tony and demanded a full refund. He smiled and told me that was not an option and that my only option was to leave it there again. I couldn't conceive how someone could care so little about someone else’s property. Knowing well what they had done the first time I left it there, I refused to leave it again. Tony smiled, reiterated that was my only option, and walked away. I paid a total of $430.00 for this "job"; so far, the re-upholstery for the driver's side chair is going to cost $180.00. I still don't know how much the paint removal and body work to the areas that they buffed is going to cost, but I'm sure it is going to be more than what I paid for them to destroy my new car.

Every time I brought my car in, I received it back worse. First, they took too much paint off using paint remover. MAACO’s workers damaged the buttons inside my car and black trims along the windows. When I brought it back again, they kept my car for days; only to get it back much worse! They had to repaint certain parts of my car over and the paint color did not match. In addition, there were bubbles on the paint and this time, they painted my rear view mirrors and windows as well. Again, I took it back, this time they attempted to remove the paint with a blade and damaged my trims even more in the process and still did not remove the excess paint.

The last time I brought my car in, I told Mrs. Roseen, this would be the last time and if I was still dissatisfied, I would have to ask for full reimbursement and compensation for damages. Mrs. Roseen promised me it would be completely finished in one hour. I told her I could not afford to wait longer and asked if I should just return? Mrs. Roseen said, “No, must be today only!” I ended up waiting over two and a half hours only to discover that MAACO did absolutely nothing to my car. They made me wait, knowing I could not do so due to a pending family emergency. While waiting for my car, Mrs. Roseen yelled at me, humiliating me in front of potential customers. As a result, I ended up in the emergency room with severe anxiety.

I’m highly upset and need help resolving this matter immediately. I have conducted business with MAACO in the past and know they are capable of producing quality work. I fail to understand why I have received this unprofessional treatment now. I am exhausted trying to reason with MAACO for the last four months. It is painfully clear MAACO has made a mockery out of me! MAACO has no intentions of taking responsibility for their sloppy workmanship and/or damages done to my car. The paint looks terrible and it has depreciated the value of my car. The point of bringing my car to MAACO was to make it look beautiful.

I am now requesting full reimbursement in addition to compensation for the damages, totaling $1,000. Please keep in mind, I have not included time lost from work and the sheer pain and aggravation this whole situation has caused me! Thank you for your time and consideration. I sincerely hope you can help me with this serious matter. I have many pictures but cannot send them here; if you would like a copy, I would be happy to submit them. Please let me know. Again, thank you for your time and consideration.

Well folks, listen to this response I got from the sales manager, "No sense doing that because the same thing will happen again. I keep the shop as clean as I can but there is dirt in there and that's all there is to it. What can I do? Isolate cars in a closed off area? Not going to happen. I can charge you for a more expensive paint job with clear coat." This has got to be the #1 public relations/customer service blunder in Maaco's history. There will be more to this story as soon as I figure who to contact in upper management.

Then after getting my car back, I was upset with the outcome. It's a two-month wait with no car. I was upset that there were air bubbles that he told me they're natural as well as scratches, and the paint looked so dull. Now less then 6 months later, my paint is chipping and falling off! I went back to talk to him, and he offered to repaint the problem areas (which I feel like the entire car is).

I have a 5-year warranty as well. My issue is I want my money back to go somewhere else. They took 2 months last time. I have two jobs to get to now. I'm 20. I can't get a rental anywhere, and I have no way to get to both jobs on time without a car. I'm afraid that my car will start to rust, and I forgot to mention the paint on my interior that I scrubbed for days! So now, they want me to trust them with my car again. I have no transportation, and even if they can get me a rental, which they never offered after their mess up! They won't take out the bubbles because they're natural. I got a second opinion and was told very differently! Now I have no idea what to do after spending 1,000s of dollars there.

After the job was completed, the paint on the driver's side bed side about 1-2 inches above the wheel arch immediately began to bubble. This condition did not exist before this shop painted the truck. I brought the truck back and Jared agreed to fix it and did at no cost. Now we are about three weeks from that date and the paint is once again bubbling off in the same spot. When I called to make Jared aware of the situation, he informed me that he would fix it but I would be expected to pay for the repair to the body. Again, the factory paint was not bubbled or peeling in this area. It is their paint job that is bubbling off. Why would I be expected to pay for a repair to area that did not require repair until their shop worked on the truck? And if there was a body problem, why was I not made aware of it at the time of the first repair? The bottom line is this condition did not exist before I came to this Maaco and now I am expected to pay to fix it.

I'm not a body shop guy so I trusted their crew to do a good job and fix the paint on this truck. What I got instead was a manager telling me that all we talked about was, "A cheap paint job so you can trade the truck in." While my plan is to trade the truck in, that is no excuse for substandard workmanship. Now I have a truck with bubbling paint that will undoubtedly be noticed by a trade in manager and I'm sure be used against me in valuing the vehicle. After emailing the shop's owner with no response, I called back to set a meeting with someone to look at the faulty paint job again and see if they would stand behind their work.

This time I met with Jeremy **, the sales manager. He explained to me that the problem on the driver's side was with the design Ford uses on their beds. The bubbling is happening in an area where two panels come together and hold moisture and that's what is causing the paint to bubble and the rust to come through just three weeks after the original paint job was applied. He did admit the shop did a poor job on the passenger side wheel arch since you can still see where the old paint was peeling and was just painted over. However, he never offered to fix that either. I question the competency of the crew at this Maaco. If the body was in a condition that the metal needed to be replaced for the paint job to actually stick to the vehicle, why wasn't I made aware of that from the beginning? Now I have a vehicle I spent $650+ to fix the paint and it didn't even last three weeks. I will never use this facility again and will do my best to see that people I know does either.

What kind of incapable, obtuse, and asinine workers do they hire? I could have hired better and harder working individuals at the local Home Depot! Anyway, I could go on with this pointless rant, as the issues I mentioned have not even scratched the surface of what happened to my vehicle. The point is that you should never do your business with them. We are ensuing in a lawsuit against them. It will certainly be a long one after our contact with their corporate office. Once again, can I say that they are incompetent? Please do not do business with them as it will be a waste of your money and time.

I called on Thursday, and I was told to bring the car back on 8-30-2010 which is a Monday. I asked Troy long did he need to paint my hood and I told him about the back bumper defect. I was told to leave my car again for another three days.

At about 1630, I leave Maaco and I asked Troy if the bumper was fixed. He said the bumper was fine. He told me Maaco gave a five year warranty on there paint jobs, so I left dissatisfied because the defective area on my bumper was never fixed. I have witness unprofessional behavior from three of Maaco employees. Maaco has employees that cheat, if the employee makes a mistake than the actual mistake is the costumers fault. The customer is given a hard time and I don't know how Maaco stays in business. I felt I was treated like a thief.

I was taken advantage of; it took several weeks to paint my car. I paid $500.00 dollars because this is what I was told. I had to pay on 8-12-2010. Troy wrote my estimate and we both agreed on the price. I see defeats in a certain area of my bumper but that's my problem because Maaco did not make any money on the deal to let Troy tell the story. I really hope that if someone reads this story that they will tell others to stay away from Maaco. Maaco wont stand by any written estimates given to customers.

They also painted the weather stripping on my door, the drip railing on my roof and the plastic door panel along my window. I have pictures if you'd like a little bit more clarity. Anyway, all that stuff can't possibly be fixed. It's all rubber and plastic. None of it was supposed to be painted. I told the sales guy who helped me, David, and he made me leave the car another day to "get all the paint off" but when I got back the next day he had just painted over all the green metallic color that my car was painted with a black color to make it look like it was supposed to. They didn't even do a good job of that as there is still green showing through. The paint is already spreading from the heat of the rubber and plastic. There is also dripping on the left side of the front bumper and a piece of paint on the trunk hatch has already chipped.

I asked him why they had done such a poor job on the masking of all my weather stripping and body parts and why he painted parts of my car that were never supposed to be painted and he said that they are "not a body shop" and that they are a "production shop." He started giving me attitude like it was my fault that they had done such a shoddy job after I had paid them 900 dollars for it to be how he told me. I told him I was going to report him and his shop and he just threatened me, saying I was going to have to pay full price to get them to repaint it. I then left.

All my weather stripping is ruined by being painted. I'd have to get new panels for my doors that are now painted a gloss black color when they were just supposed to be plastic. I have to somehow get all the overs pray off the side moldings on my door. iId have to repaint over all the over spray in my trunk, under my hood, and in both of my door jams. I pretty much would have to repaint my car from the drip marks, the chip in the paint on my trunk, and other imperfections in the other panels.

Four hours later Mr. ** contacted me back and said, "Do you want your vehicle repaired the right way, or the perfect way?" I said, 'How many right ways are there? (I was frustrated to say the least)." I am not one to negotiate prices especially once I receive a written estimate... I expect the company to honor it. So after back and forth negotiating and having to write three letters to corporate and the body shop, I was contacted by corporate and advised by the CEO, Sonia Bohmann, that the body shop was NOT going to honor their estimate and asked that I go and retrieve the vehicle.

Note: I did Google the Maaco name prior to taking the vehicle to this location (being a cautious consumer), however did not find many negative reports.... However the lack of professionalism, false and misleading conduct, corporate has stated that this is NOT the Maaco way that each shop was individually owned and franchised. I truly believe that this shop was and is not capable of handling the requirements set forth by Maaco. Buyer BEWARE. This shop is very wishy-washy, and changed their estimates three times. Then ultimately declined because they were not qualified to complete the task.

While my father and I were looking over the vehicle, we noticed that the doors were unlocked and that the vehicle was parked further out than the rest of the vehicles but thought nothing of it. The body of the vehicle seemed to be okay. While we were looking at the vehicle, Percy, the manager, came out to greet us and walked us in to make the final transaction. While on our way into the office, Percy told me that one of the mechanics had dropped the remote and that it opened up. I didn't see this as a problem because the remote had been dropped before and can easily be put back together. When I received the remote, it was open and all of the pieces were taped together.

After making the final payment, My sister and I went to start my vehicle and the vehicle wouldn't start. I then removed the tape from the remote and put it back together and tried using the remote to lock and unlock the doors. The remote worked fine but the car was not responding. That's when I noticed that something had gone wrong. I know from experience with my vehicle that when I normally press the lock button, the air horns would sound. This time, nothing happened. Percy then called over one of the "mechanics" who supposedly has experience with alarms to take a look at it to see if he could fix the problem. After fooling around under the vehicle, he then went under the hood of the vehicle and checked all of the fuses and said that they were fine. He then hooked up a jumper pack to see if that would help the car to start, but that didn't help. It did however allow the lights to come on in the vehicle.

The "mechanic" then took a long flathead screwdriver and hit a switch under the hood that would "surely" make the car start but my vehicle didn't start. He then told me that it was my alarm that was keeping the vehicle from starting. My kill switch had been activated. Percy then assured me that he would have some guys come out from an alarm company to check out the car to see if it could be fixed. I had called numerous times to check on the status of my vehicle and one day when I spoke to Percy, he stated that Maaco would not fix the problem because my alarm system was a "after market alarm". He stated that I would have to take on all financial responsibility.

When I complained, he stated that if I were to pay half then he would cover the other half. I told him that that was unacceptable and that my vehicle (besides the body damage) was fine when I bought it in and that I should have received my vehicle back in that same shape. The conversation was ended after I told him that I would have to check on a few things and I would let him know something soon. When I called back the next day, I asked for Percy's job title and asked for the District Manager's name so that I could speak with him about this situation. I was referred to Louis **. Louis ** stated that I should have the car towed to a dealership in the area so they could take a look at it and if it is proven that Maaco has done anything, they would pay for it.

I explained that I should have to pay to have my vehicle towed and that I will look into other options. I really don't want to remove the car from the Maaco lot because they seem to want to place responsibility on me and I feel that removing the car from the lot would make ME responsible for fixing it especially since I don't have anything in writing from Maaco. Since then, My father and Godbrother (a mechanic) have been up to Maaco to take a look at the vehicle. Since I have been trying to recover from surgery, My father has been in contact with Percy and Louis. No resolution has been made as of today, October 1, 2008.

On May 8, 2008 we picked up our truck after trusting Maaco to repair body damage and repaint it due to an accident that happened in our driveway.

The antenna on the truck had been broken while it was in their shop for repair. We were not told it was broken either before or after paying our bill. When, just before leaving, we noticed it I brought it to the attention of John. He said he forgot to tell us about it and that he would order a new one from Toyota, that it would take two weeks to get it. He said he would call when it came in.

When we brought the truck home and inspected it we found poor quality workmanship. The area between the truck bed and cab was poorly and barely repaired. The paint in the bed of the truck in places did not even cover the metal, and elsewhere the paint coverage was thin. The repair to the side of the truck was also substandard; it is wavy where repaired. We are asking that the repairs be made properly and that the painting be brought up to an acceptable standard.

We never received a call from John regarding the antenna either. I called Maaco on Thursday May 22, 2008. When I asked John about the antenna he stated that this must be it right here in this long Toyota box? and proceeded to pretend to open it, stating that the antenna ? was a power antenna and ours wasnt?, that he would have to return it and order another. He called me back and said hed ordered it, that I could come in on 5/28/2008 to have it installed.

I called Rice Toyota on Friday 5/23/08 to follow-up and asked if the antenna had been ordered. Eric, who works in the part department for Rice Toyota pulled up their (Maacos) account and found that it had been ordered, that Wes, also of Rice Toyota parts department, had taken the order late in the day on 5/22/08. I called back and asked if the power antenna had been returned. Not only had it not been returned but no other antenna had even been ordered by them in the last two months!

This lie, the poor quality of repair and painting of our truck makes me concerned for any consumer who trusts the Greensboro, North Carolina Maaco franchise. Please file this complaint accordingly.

I got double talk first from Mr. Berg, saying he would "touch up" the nicks from rocks, then from Mr. Anwar saying "touch up would show", My personal feeling is the whole paint job was poorly done, the so called "chips" should not have happen with a new paint job, I asked about clear enamel coating, and they wouldn't give me an answer.

I am hearing impaired, sort of feel being taken advantage of by MAACO.

I paid almost $800 in cash! I paid $169 for a rental car while my auto was painted, I saw the ads on TV and in Newspapers saying "What a great paint shop and so many satisfied customers"
What is my problem??? I want either a new paint job or my money back!

I have pictures to show you

So I called Maaco HQ to use my warranty to have my car redone/fixed at another shop. I was told by Bruce that the owner of that shop will not honor my warranty due to he had to pay for lawyer fees in court and he said the Maaco law team has reviewed it and has agreed. (This is not legal and definitely not right/fair at all. The owner (Colm) could have and should have worked it out with me in the first place instead of hiring an attorney as I gave him several chances in writing.) I am asking for you to help me. I want either my car redone, which I can show you my estimates, it needs to be totally re-sanded and then painted right which my warranty should cover, or a full refund of $1800. Please help me with this issue and help show them that they can not do this to people and get away with it.

Car needs totally re-sande and painted right. Or I deserve a total refund.

I also pointed out that on the roof of the vehicle their was line running across the entire width where the old paint and the new paint merged. Phil said this area was not sanded properly and he would take care of that. As for the difference of paint color, Phil said bring the car back in three (3) weeks this would allow the paint time to cure and they would re-paint the vehicle and remove the seam on the roof.

I brought the car back to Maaco June 11, 2007. Phil called me June 13, 2007 and said the car was ready. When I went to pick up the car this time, the seam on the roof had been repaired, however I still did not have my Champagne tan vehicle color. Instead the car was a lighter version of the Charcoal gray. I told Phil I was still not satisfied with the color because it still did not match my exiting vehicle color.

Phil became upset and said he had bent over backwards and if I wanted my orginial vehicle it would cost me Approximately $800 more dollars to upgrade to an more expensive paint. I said no way! I just want my orginal color back. I had a repair done two years ago and the color match perfectly why was it so difficult for you to match the color. Phil said to me "take your keys and have a nice day I'm not doing anything else"

found some hidden damage and it would be ready the following Friday.

I
called again on that Friday and they told me there were waiting to get the
parts in and it would be done again the following Friday. From June 30th
to now, I have been given 20 different dates as to when my car would be
done. They knew that I was to leave Texas August 25th, and failed to
complete the repairs. I was told several times that they were waiting on

parts and it would be just another week.

The problem escalated to Maaco
Corporate office in which they were willing to accommodate me and buy me a
ticket home, and then back to San Antonio when my car was ready. I never
heard back from them on this. I ended up buying my own ticket home for an
interview I had already rescheduled twice due to Maaco not completing my

car on the dates they gave me.

On August 31st, while I was on the plane in Dallas waiting to take off, Maaco calls me and tells me my car is ready. I explain to them I am on a plane home and that I would be returning the
following week. This was the Manager Raymond. I also explained to him that
I had to buy my own plane ticket, and he reassured me that my expenses
would be reimbursed to me by the owner. This reimbursement included my
ticket there, my ticket back and the expenses that I would have to pay for
transportation while I was here in Illinois. So, I bought the ticket home
(both tickets equaling $500) and called Maaco that following Thursday to

inform them I would be flying in that next day to pick up the car.

I once
again spoke to Raymond and he informed me that the car was not done and
denied calling me the previous Thursday telling me the car was done.
Raymond told me they were waiting for the insurance company to send
payment for additional damage they had to repair. At this point the total
damages and labor have exceeded not only the value of my car but also the
loan amount. I spoke to the insurance company, who has played an active
role in my battle the entire time, and they stated that they knew about
the additional repairs but Maaco refused to send them a detailed bill
listing those damages nor did they send a pre-estimate for those damages
and gain approval for the repairs. Towards the end of last month I was
also informed by Enterprise who is holding my deposit waiting for payment
on a rental car from Maaco, that the Maaco location my car was at had been

closed by the City police due to non payment of rent.

I have been in
contact with Corporate once since then in which they told me they were
sending a rep from corporate down to San Antonio to have my car brought to
the Austin Maaco and over see the repairs. This was 2-3 weeks ago. I have
not heard from them since then. At this point in time my expenses for
transportation have gotten so expensive that I have been unable to pay my

own car note and am facing repossession. I have listed the expenses that I have had to pay out due to Maaco from the end of August until today. Besides these out of pocket expenses, I don't think Maaco can put a price on the amount of stress and frustration in which they have brought upon me. At this point, even when the car is repaired, as long as its taken them I don't feel comfortable nor do I feel safe flying back down to San Antonio to drive the car back up here to Illinois.

Even if I did, I would simply not have the time to take off from work to do this. Maaco knew for 3 months the day that I was moving back to Illinois and I even had to push this

back another week hoping they would have my car done by time I left.

2 weeks ago I eceived a voicemail from my contact at Maaco corporate, Dorris, and they will not reimburse me for any of my expenses, even though the owner of the original Maaco said that Maaco would reimburse me for these things. She also stated that I was going to have to come back out there at my expense to drive the car back to Chicago. I have now had to buy another plane ticket to fly back to Texas Thanksgiving day to get my car and drive it back to Chicago.

After speaking to the manager of the Austin Maaco, it turns out all of the work the San Antonio store did had to be redone including the body work, along with some things that were not damaged due to the accident but by the hands of Maaco.

He told me to get out off his property beacuse he deal with my kind all the time and will call the police to pick me up in a seccond..He proceeded to curse me out and belittled me by telling me that I couldn't afford to pay for my car to get fix.He also said to me look at the raggedy cars that you are driving.I went to my car and he called me a "f-----r". He said he will charge me $50 an hour if the car isn't pick up.I told him that someone would be picking up the car as soon as possible.

Paint on the headlights from them not removing the lights before painting. Weather stripping is missing on the rear hatch. So if it rains water will be in my trunk. Paint was pulled of the rim of the window from removal of tape. They were surpose to repair the door and replace it with a new one but the new door is dented along with the rear quarter panel. The hatch is gapped.I could stick about a quater inch of my finger in the gap. Underneath the mirrors were not painted. Too ma

John Martinez, owner, A & A Painting said, "They probably did not mix the paint right." (Not enough hardner, etc.)

I then e-mailed their customer service office and they told me that it was not there main priority to get rid of the sign and that they would not honor it. They should not advertise something that is not true. I beleive we call that false advertisement. How can they be allowed to do this.

After the car was done i think i waited around a week or two till i was able to go up to tucson and see how it came out i liked it alot and ask the price and told him i would pick it up in two days when i would have all the money, But when i went i notice the windows where down with my DVD player out so i told the employee taking care of me to please put the windows up because of the dvd. I think 3 days pass or 2 and i called telling him i was gonna go for my car the next day and told me that they had a problem that my DVD player had been stolen from my car and i asked if the alarm was on and he said yes and then i asked if they had put the windows up and said no that thats where they made the mistake. I called my father to his cell phone and told him what had happen my dad was currently in tucson and stoped by the shop and talk to the owner the owner said he was responsoble so he would pay for it but that he would try to get the insurance to cover it.Time pass and he started being even less helpful and starting backing up.

Finally i called better business bureau and explain my case but it did not help cause still to these day i havent gotten my DVD player back.

The excuse he made was that i didnt have full coverage insurance wich i couldnt have even if i wanted to because my car was salvage plus he had told us if the insurance wouldnt pay it he would take responsibility and he did not he just let time pass.Now if the windows would have been closed like i told them to do the people trying to still the DVD player would have not been able to have easy access to it because they would have had to break the window and the alarm would have gone off but they didnt have a hard time because they just got inside the car through the window and took the DVD player not only that but the owner had put my car outside the lot to display with the windows down and thats when they stold the DVD. He himself told my father about that. As a owner he should have been responsible and had the windows up at all times no matter what specially if he seen there was a very expensive DVD inside the car. Other cars had the windows down why did he leave mines down even after i had told them.I just htink its only fair and responsible of an owner to keep his word.

I am not asking for money for the trips i had to take over to tucson from Nogales several times plus the long distance phone calls to him to see what was going on. I simply want the money for my DVD or the DVD and i can take proof of the cost of it i had already talk to the store employee when it happen and i also have witnesses. Oh yeah and when my DVD was stolen the day i called it wasnt stolen it had actually been stolen a day before wich they did not call me the day it happen.

There were 10 things wrong in all. I am a nice person so I told them I would be okay if they just fixed at least four things. They refused to fix what they didn't fix in the first place, but they still wanted to charge me the full price with body work and all. I told them why would I pay for something the didn't do and they said, "If you dont pay we will keep your car." I would not go for that though. They Lie to get you to paint your car and when you leave it they do what ever they want to it. They lied to me plus two people I had with me. They have no shame.

the car was horrible and the bar inside between the two doors was not replaced. ray told me that they did not see that. But if they had to take off the old doors they had to see that the piece needed to be replace. Ray said he would order the piece and replace it. He called me back said the piece came and to pick up the car. Maaco just took the piece and layed it in there because i could pull the piece up with my hands, the paint was running because they called themselves washing the car for me and the total job was horrible. i was so angry i did not want maaco to re-do this job to mess it up even more. I paid the balance and drove the car down the street to the ford dealership. 2 days later I got a call from carlos one of the employees at ford stating that the manager at the NAB autobody shop who does the body for ford wanted me to give him a call.

When i called steve at NAB he told me that whoever did the job really messed up my car and i should be reinbursed for my money because the job was horrible. this job is now costing almost $7,000 to repair something maaco was suppose to have repaired before. I am looking to gain my money back in full from maaco which was $3,100 and I want them to reinburse me for the money I have to pay ford which is around $7,000 and I want maaco to reinburse me for the rental which is estimated to be about $1,500. Because if my car was fixed right the first time I would not be renting now. If someone could please help me solve this delimma. I have been going through this sense Dec 15, 2001 and i still don't have my vehicle.

1) Peeling of the paint has begun within the 6 weeks of having the vehicle. The peeling has begun on the left and right doors(because of this problem it is my concern that it will carry throughout the entire vehicle). I have visited another Maaco and some other auto detailing shops on Staten Island and they told me this is true and that it would spread if the vehicle wasn't done again the proper way. They also couldn't believe the owner of the Maaco I got the job done at charged me that price for the outcome of the vehicle.

2) The paint was not evenly sprayed(which has caused an orange peel affect throughout the whole vehicle.This means that the vehicle looks just like the outside of an orange).

3)The vehicle was not stripped to metal, primed, sanded and then painted the proper way. The owner sayed he put a special coating on the old paint so the new one would stick to the vehicle. This is not the case because of the peeling, etc. If primer was not to be applied to the vehicle then another process called scuffing should have been done. This also by the way the vehicle looks was never done.

4) All emblems and stickers on the vehicle were removed before the paint was applied. Because improper techniques were done to the vehicle(described in #3) you can still see the etching of were they were, right through the paint.

5)There are large scrapes underneath the paint that the person who painted the vehicle went over with paint without fixing it first.

I have brought the vehicle back to the owner to show him everytime something else happens or I notice more mistakes, etc., he basically doesn't want to be bothered (the first time I brought it to him, my friends are witness to this statement when he said" Jason, please dont show me things which I have to see with a magnifying glass."These mistakes are clear as day. He still feels his guys did a great job. For myself, my friends and family, and the other auto detailing places, we all think he is crazy and a ripp off artist.

All he is willing to do for me is go over the peeling paint with more paint. This is what I believe would be considered a coverup job. The only thing I wanted done and the only thing that has to be done is strip the vehicle to the body frame, prime it, sand it, and then paint it. He is absolutely not willing to do this. I tried to do the right thing by showing him,he didn't want to hear it.He is a very smooth talker and trys to turn a situation around and say it's my fault for the paint coming off. This is rediculous. Then I went a step further and contacted Maaco's main office. There are certain step to follow when a paint job is done to a vehicle at a Maaco station. If your dissatisfied with the work you show the owner, if he doesn't agree with you, your next step is to file a complaint against that paticular station. This is what I did.

I described all the above items to them. I told them the only way to satify me and not have me feel I was cheated out of $1200 which I was, was to strip, prime and sand and then repaint. They contacted the owner and he disagreed again and was not willing to do the job over the proper way. He is offering to paint the doors(coverups) again, thats it, take it or leave it. I told them before I wanted them to contact him that I would feel better if they sent me to another Maaco station because I absolutely do not want to return to the original. They told me I couldn't do this unless the owner of the original station completely agrees on it because he doesn't want to do the job over again. He is willing to do coverups, not paint all over again, and for this reason they told me I must return to him because the 4 year warrentee I recieved with the paint job lies with his station. Maaco is also a franchise with private owners and this is also a problem. This company has done nothing for me, but give me grief and aggrevastion. Neither the owner of the shop or the company is willing to satified my needs.

I'm stuck in this situation. I don't want anything to do with this owner or this company. They seem to be working hand and hand all the way through this. I don't trust this Maaco station at all. At this point even if he agrees on doing this job over I wouldn't want it for the simple fact that this could have been avoided the first time around, and what makes them think he'll do the right thing this time if he didn't the first. This Maaco station and the main office are horrible and obviously are uncaring to there customers even though they give 4 year warrentees they don't plan on living up to. In closing I would appreciate your help in any way possible, because at this point it isn't about the paint job, it's about getting my $1200 back for a job that isn't worth that much. Please help soon. Thank you very much for your time.

Took the car back it has now been painted a total of 4 times and it still is not right. The paint is flat no shine and it has so much paint that the color is different. I have contacted Rick the owner, I have also contacted Chuck Wimer and Candy Griffin at Maaco's main office and they keep referring me back to Rick at the Redford Shop. I paid $1240.00 for this paint job and I have not asked for any money back I only want the service that I have already paid for.

I gave them the color code and Mr. Armelio could not match it to my car. On Saturday, September 23, 2000, after having called Mr. Armelio a few days prior, I received that paint, but not in the normal small plastic container. Instead I received it in the canister in which the paint used to spray the car during the painting process is stored. I did not care about that. Before I drove away, however, I did test it to make sure that it matched. It did, and I was happy. By Sunday, 9/24, it dried up, and now it is useless to me.

When I tried to point out the problem about the rust on the telephone, Mr. Armelio insinuated that maybe it was time for me to get a new car. I have had prior experience with that particar shop dating back to 1995 when it was under different ownership. The quality of the work was much better. I knew this because in '95 I had a thousand dollars worth of repair done to that car, and it was of high quality. The poor quality since Mr. ARmelio assumed ownership as well as his disrespect towards me and towards my car is apparent to me, and I feel it should be made apparent to everyone that this person conducts his business unethically.