Lexus Financial Services Reviews

Due to Covid-19 I was granted a deferral for 2 months. Lexus is charging their customers $78. 26 per month. As a customer, I feel Lexus is taking advantage of their customers through this difficult time. I live in Maryland and the State is not fully open and my small business depends on providing services to the community but if our clients are all teleworking this prevents us from providing such service which decreases our revenue. Instead of Lexus trying to bleed their customers they should be more understanding and waive such fees especially since they only charge $25.72 for late payments. Why would I pay $156.52 to defer a payment when I can just pay late for $51.44.

I'm very disappointed on how Lexus is handling the recall on my RX 2019. The Corporate Satisfaction Office is not trying to Financially help with a rebate... Currently they providing a $35 a day rental car to replace my RX 2019 until Lexus figure out the problem and find the resolutions. I brought a Lexus because of the quality.. Currently I have to settle to drive a Camy which has no navigation or cd player while paying for a Lexus car (750.00 Monthly; I have been calling the corporate office asking for some kind of restitution for the distress. I call several time and they told me "While we are giving you a car to drive" You cant compare Apples with Oranges. Help me with that car note that I have been paying but not driving. Its been over a months... To the finance department, please issue me a check for my carnote for my 2019 Lexus RX350 that I have not driven in over a month and now they are telling me the end of June... Not Fair...

I called to go over an extremely big problem with my account. Called waited on hold for 20 mins! System just disconnected. Called again. Waited 25 mins. Spoke to a representative, when she couldnt get me any results I asked for a manager. Waited 20 mins, representative came back on the line and gave me a number to scion to call for help with my issue. Called the number. Waited 20 more mins to be told they have nothing to do with my issue. Called back original customer care number. OFFICE is closed!! Do better Lexus!!!

Doesn’t matter to LFS how many cars you’ve leased or if you’ve paid on time every month. If you don’t double pay property taxes which they charge when you re-lease another car at the end of the prior lease. THEY DO THIS TO EVERY CUSTOMER WHETHER YOU NOTICE IT OR NOT. I’ve paid my property tax every year. But when I leased another car at the end of my present lease, they want me to pay the full property tax on the one I turned in and the full property tax on the new car I leased. So they want over $430 for property taxes!!! Their side of this ** is that Texas doesn’t pro-rate. I don’t care about Texas. I didn’t lease the car from Texas. That extra property tax is LFS cost of doing business. Why do they think that a customer should pay 2 property taxes to lease another car from them?

I recently sent a request to Lexus Financial for a negative credit rating to be removed from my credit report. My family have been loyal Lexus customers for the past 8 years with either a lease or purchase and have never missed a payment. During the initial COVID-19 situation in mid March I missed a payment but discovered it shortly after. I then paid the current month and next month online however I came to find out that there was a malfunction with payment online system and the payment never went through. I immediately sent the required payment and called customer service who waived the late fee. However Lexus Financial declined my written request not once but 3 times. They just lost a loyal family.

I've had my Lexus IS350 F-Sport for 2 out of the 3 years, my second Lexus lease by the way. And I wanted something new, I was interested in the Tesla Model 3 but they do not accept trade ins. So I needed to get out of my lease. I listed my car on Swapalease.com and have had about 6 interested buyers, every single time I called LFS and requested an Application I got a different answer, first they would email it to me, then I got a email saying they would mail it to me, month later I call back, they said they would get back to me. I emailed support 2-3 more times and they just told me to call the dealer, called local dealer 3 times, nobody there had ever heard of a "Lease Transfer"... Yea right. They tell me to call LFS back. I've requested it at least a half a dozen times now by both Phone and email and they REFUSE to issue me an application to get out of my lease. I'll never buy a Lexus again. Garbage company.

I have had numerous issues with the app and with my account payment, that were of no fault of my own. When I call to get help with these things, I am told they will create a ticket to have the problem solved, and then nothing. I have not been able to resolve a single issue through Lexus Financial. I love my car, but will never buy another Lexus because the customer service is basically nonexistent.

Lexus makes great cars. Unfortunately their LFS financial "services" is horrible. I recently decided to buy out my lease for an LX-570. I don't live near a dealer so I was told I could do this my calling LFS. There is no option on the LFS phone tree for someone who just wants to buy out a lease. You are told your information will be sent to a dealer who will help. So you just work your way through the phone tree to "other".

Our lease term was up on October 10, 2019 on our NX200T. In mid-September my husband called LFS to confirm all payments were current and to get instructions on how to turn in the vehicle. The LFS representative confirmed our contract was fully paid. He said our contract was up on October 10th and we had until October 20th, 2019 to turn the car in and to simply contact a local dealer for instructions. My husband called the local dealer twice to confirm and to find out how to check in the car. The dealer told us the same info (that we had until the 20th to bring the car in) and that the person who handles lease turn ins was available M – F, 9 am - 5 pm. When it came time to turn in the car we noticed that the 20th fell on a Sunday (we were out of town thru that Friday), a day that no one would be at the dealer to check in our car, so we brought the car in on Monday morning the 21st, the next logical business day.

I had a previous Lexus lease through LFS in which I was paying off the balance on my mileage overage. I set up an automatic monthly payment to pay this off. In November of 2019, I called LFS to see how much was remaining on my balance, so I could pay of the remaining amount. I learned through this call that my account had been satisfied, paid in full and closed as of September. Not only was I never notified that it was paid off, but LFS continued to collect 4 payments worth of over payments from me (I was paying $75 twice monthly).

I leased a vehicle from Lindsay Lexus through Lexus Financial Services back in 2015. After three and half years of use, I decided to return the vehicle as I wanted an upgrade. Before making the arrangement when to give in the vehicle, I called Lexus Financial to understand my liabilities. They confirmed I'd have to return the vehicle anytime before the next payment cycle which happened to be the 5th of the month. So, having gotten the confirmation from them, I made arrangements to return the car on April 4th, 2019. By that time, I'd already paid my March payment which would have made it okay for me to drive the car until the 5th of April.

Started a lease transfer on 10/19 after brother in law passed away... It's now 11/15 and not even through the credit process yet! They made a mistake which cost us valuable time, sending unnecessary information back & forth through snail mail (I paid to have it expedited) and everything seems to move in 3-5-7 business day increments, so time keeps ticking while they take their sweet time and my sister pays for a car and insurance that she isn’t using and simply can’t afford. Shameful!

I recently turned my Lexus ES350 in early due to going over my lease miles and not wanting to continue accumulating excess miles. I turned it in August 2019 and it wasn't due until May 2020. The other car company that I went with paid the remaining 9 month lease payments. On the day that I turned it in everything was fine. But then I start getting phone calls stating that I owe $2500 for wear and tear, broken windshield and taxes.

LFS is a shell of the reputation for customer service the brand portrays in their marketing and dealerships. I’m on my fourth lease through Lexus Financial. After turning in my 3rd vehicle, I bought a new home and had a change of address as a result. Several months after turning in my 3rd Lexus to the dealership, I got a call from a # claiming LFS had sold my delinquent debt to them for unpaid lease-end mileage charges. This debt collector was incredibly aggressive & rude like I’d committed some sort of crime. I thought it was a prank call, as no one from LFS ever called me directly or emailed regarding lease-end charges. When I called LFS to ask about the call, they told me they have “no visibility” but the call is legitimate.

At the expiration of my 3-yr lease for a Lexus is-300, I returned the car with 8,500 miles. I returned it at the dealers's location, as I was advised, thinking that a visual inspection would be performed in my presence. the individual who took over the car told me "your car is like brand new, etc., etc.".. And I thought that was the end of it. He also told me I will get a bill later for $374.50 -the fee for not renewing the lease (also a rip-off, but I was told about it at the beginning). After 3- 4 weeks, I received an invoice for $816 - 374.50 penalty for not renewing the lease and $442 for "excess wear."

Having leased a total of four Lexus vehicles over 12 years in our household, I was told that each subsequent lease would have the same terms. This was not true for the Lease Disposition Fee, which increased each time. So beware on your subsequent lease contracts. Also Lexus Financial Services keeps giving different answers as to how they can "courtesy" waive the Lease Disposition fee. They will not provide anything in writing but their guideline is someone in your household leasing another Lexus within 30 days (but after this experience, I won't be doing that again). The second having 3 (or 4 depending on which representative you speak to) Lexus or Toyota leases yourself (or within your household again depending on which representative you speak to).

At the end of my first lease on an RX350 I leased another RX350. Shortly after taking delivery of the new 350 I received an end of lease claim on the first for $720, $600 for "bad vehicle repair for a minor accident and the balance for a scratch on a seat. The seat scratch was fair but the $600 was a "let's see what we can screw this customer for". I called to dispute the $600 saying it was fixed through an insurance company and suddenly it was dropped.

I was in a partnership business with my brother in law. Unfortunately he passed away in April. In June I was notified that my credit rating went all the way down. We had 30 days to pay the bill, while attending services and everything else that followed we forgot to pay for one month on my Lexus bill. I was basically just told to bad on you by a Lexus financial supervisor. We had been Lexus customers for years and never missed a payment. I am a older senior citizen who never had one mark against me in over 70 years. They are disgusting and I will never lease another Lexus.

Customer services is very bad!!!! Tel number 800-874-7050 not answer during 67 min!!?? Today is 9/5/2019. I am customer from 2003 start GX470 and LX470 2013 and 2016..!! Rep. from cost. services talk to you like you're nothing!!!! Pay monthly 1211.32 for 39 months and no respect!!! My decision; this is the last month of payment and I'm close lease - never -again -Lexus!!!! Head office, say thanks to Lexus Financial Services!!!! My PH. is **, name Mark, acc. number: **. If you have any questions I am ready to answer.

Let’s see, I’ve bought many different brands of vehicles from VW, Ford, Chevy, GMC, Honda, Nissan, Toyota and recently Lexus. From the moment you are contacted on the internet and then most impressively when you walk into their showroom, they treat you like you are the only one there. Their service departments are second to none. I would highly recommend Lexus and their finance as they are very competitive and fair. Thank you, John

I have dealt with LFS before on another vehicle and now for the second vehicle. Service is always quick and staff personnel easy to work with. Not hard to obtain and never really had any problems with their service.

Was push by salesman for a car that doesn’t meet my needs, try to return the car to get a SUV instead. Was told needed to wait for the lease to be up. Scott was aware I needed to fit two baby seats for my grandchildren, but when they came they didn’t fit that type a car. Me and my daughter were both sitting too close to the dash and made it a very dangerous situation.

A repeat customer who bought a 2008 GX 470 and leased a 2016 GX 460 ripped off with a bogus $350 disposition fee by Lexus Financial Services. I contacted them asked to waive the fee since I am a repeat customer and I was not told about this disposition fee. They refused.

I would like to express how upset I am with services provided by billing department. When I leased the Lexus, I tried to set up automatic payments and mailed all required information to Lexus Financial Services. After waiting for a few months and making calls, I was finally informed that they did not receive all papers. I was not able to pay with my credit card and I don’t receive statements every month. I called and asked to remove late charges, and was told that they could not do it because it was done before already. So, you have only responsibilities and no rights. It is shame for such company like Lexus to have so BAD services which work against customers. You need to think if you want to be with Lexus or just lease or buy different car.

It’s amazing to read these reviews and see I am not alone. Always pay on time and the amount my profile says to pay. In Jan. I changed my pay date. While I paid on time they reported me as late. I have perfect credit and this is the only late. Their office of president did nothing, was rude and even Mark Templin, their CEO ignored me. Check your lease and see if they inform you if they will report you. Class action and protests coming. They need to be stopped.

I’ve purchased 3 Lexus in 12 years. If I purchase another, ands that’s IF, I will NEVER go through Lexus Financial. They lie, they are rude & report inaccurate information on your credit report. Being a loyal customer means nothing to them either. The worst ever!

The issues started in 11/18 -- it's 4/19 now. My car goes back in August (OEM lease) and I can't wait. It's a long set of problems and the short version is: the payment system is glitchy, it doesn't process, you get a late fee (undeserved), then they'll take out double payments, and could not care less. My bank had to put a stop payment on them because of their unauthorized payments (multiples). I make it a point to say, "Please make a note and let someone know" because I know it has nothing to do with the person that I'm talking to, but their apathetic attitude is ridiculous. One person told me their server was having issues and 6 other people were in the same situation. Also, they opened a 2nd lease on my name and then closed it -- also unauthorized.

I have 2 experiences to share. After 2 years of on-time payments, I did not notice when I made some bill pay changes that my auto lease payments stopped. I did not get any sort of communication from Lexus that my payment was late. OK. I happened to contact them for a totally unrelated reason at which point they asked if I would be addressing the late payment. I jumped on it immediately.

This company had me wire them money through Western Union because their system wasn’t working properly. I sent them payment. I had sent payment with the account number and included all the details they asked me to. They claimed that they had never received my payments and they started sending me repo notices. I paid them more than the amount needed to cover my payment because they kept saying they weren’t getting payment and that I needed to pay right away. Then after paying again and again, I ended up having to fax all the account details... All the receipts for the payments I made because it wasn’t registering in their system.

Buyer beware! Do not lease a Lexus. There is nothing that you can do to appease these people. I took immaculate care of my lease I asked to 50 and brought it back virtually spotless. I received a $350 bill for unusual wear and tear on a vehicle. They refused to point out what wear and tear that was. They did not mention that I was almost 15,000 miles under my allotted mileage.

I have had the worst experience with Lexus Financial Services. We started the process back in Oct to take over a lease and it's now 12/31 and I do not have the car. I have had to make multiple phone calls and each time I call they give me another line about another 7-10 business days for the next step. I was sent a letter dated 12/18 saying the lease was now in my name and my first payment is due 1/1/19, but it is now 12/31 and I have not yet received the title and registration from Lexus. So I can't get plates, and can't take possession of the car, but I am expected to make a payment on 1/1??? Really???

When I leased car, Financial dealer mentioned Tier 1 credit to get better rate and promised to refund immediately after auto lease termination. More than 3 times called to Lexus Financial against this deposit money back. Manager promised to rush and take two week. Passed another month. Now it is more than 3 month and becoming 4 month since lease termination. Englewood Lexus dealer doesn’t care on this. There was no problem in my car as I heard from Lexus. I have had full coverage plan on bumper to bumper and tires etc. I didn’t hear any problem since returned. There is no reason to hold my deposit. It is over $5000.

If I could give them zero, I would have. Worst company I have dealt with. I returned my lease after three years and the inspector guy wrote down that I only returned one key. I took both keys with the car and returned it to the Van Nuys, CA dealership who provided me with the mileage form and wrote in their book that I returned the two keys with the car. The guy said they don't give any other forms. Now Financial is charging me $350 for the "missing" key that I returned. Now finance puts it on the dealer and dealership puts it on finance. Very professional of them.

I am an engineer and my wife is a physician who works in the operating room. Our profession requires us to be efficient. My lease transfer experience was the most inefficient and poorly coordinated process I have dealt with - truthfully, I feel like I've been lied to during this entire process. From initiation to credit application approval, it took about 30 days - this is with providing Lexus with my FedEx account and using 2 day shipping.

I have leased five Lexus in the last 20 years, all cars in different dealerships in Miami, fl., all vehicles financed with Lexus Financial. My most recent transaction was four months ago and it is disturbing and disappointing how this finance company has gone from the best service to the lousiest, nastiest, unreasonable low-class service ever given to clients. (I say clients because a little bird told me of some dealerships presently unhappy with Lexus Financial for the lack of service)

I paid almost 2 years and not a single late payment. Forgot 1 month and they report me to a credit agency, damaging my credit score. I paid both months as soon as I noticed and called them. Their answer was ridiculous. Well, I will never buy another Lexus and don't recommend anybody to do it!!! Why not give a call to the customer and politely remind him or her? Is this ask too much?

I had 3 years lease contract with Lexus Woodland Hills CA. I set up online recurring payment per contract. I checked the payment history first two months or so then never checked back since I set up automatic recurring payment every month. I went online to check the maturity date after 2 years and there was payment past due rolling over because the price went up for no reason! If the monthly payment is stated on the contract, why is price going up in the middle of contract? And no one from Lexus Financial called me regarding on this issue ever!

Terrible customer service. A change of address (11 months after the end of the lease) should not end in being hounded by debt collectors two years after I turned in the car. No one will even speak to me to allow me at LFS to voice my concerns about their issues. Way to treat a customer who consistently made payments on time for the entirety of lease. I will never use this company again.

What would Lexus Financial Services to do if you are on medical disability, lost your job, and were hacked? They would fine you, ruin your credit, and not take responsibility for providing mis-direction when setting up your payment accounts. I was in a serious car accident (in my Lexus), and because I knew I would have trouble closely monitoring my accounts the way I normally do, I reached out to Lexus Financial Services to help me set up a recurring payment account for my new car.

I feel like I am dealing with a snail here. I am currently working on a lease transfer and was told it can take up to 60 days. That sounds ridiculous but fine. It is their process. We submit docs they required and was told it can take 3 to 5 business or even 5 to 7 business days. Fine, whatever. It happens it is 7 business days at most. It has been 8 business days. Not to mention that this step was for credit application. This shouldn't take more than 8 business days to say yes or no. This is a painful process I am dealing with. I hope someone from this department calls me and justify what is going on. Never and never dealing with Lexus ever again.

I have spent no less than 10 hours on the phone arguing with this service to no avail. I might as well have driven this stupid car off the road... I would have gotten more satisfaction! The short of it is this - I have had an app (Prism - great app) paying my bills for the last five years. Two years ago I bought my GS 350 and synced it to Prism. In those two years I never had a problem, that is until Lexus initiated a "Verification Code". Prism goes into the billers website to pay, since Lexus now refuses to recognize the app it sends out a Verification Code, which in turn makes you re-sync Lexus to the app... so I learned the hard way.

Disgusting that Lexus has such poor customer service. Currently on hold for over 35 min right now while writing this review. This makes my decision that I have switched to BMW that much more valid. Shame on your Lexus Financial and damn you for wasting my morning after I’ve purchased six vehicles from you. I’m disgusted by you.

I would like to caution people about leasing. At the end of my Lexus lease I was sent a bill for $1042 which I called and asked for Lexus to review because the car had no damage. The rep and I talked a week later and she said there was no damage to the vehicle and asked me to pay $692 for going over on mileage. I did as requested. Then I was sent to collection for the difference! $1042 - $692 = $350. I paid what was asked and then sent to collections!! I called Lexus immediately but no one was willing to take care of this or even tell me who to talk to about this. Buyer beware!!!

I called about deferring a payment to the end of the loan, because of extenuating circumstances. My first car (another bank) did it. No problem. I paid the interest for that month and they moved the one principal payment to the end of the loan. Pretty cut and dry it was easy... but when I called Lexus Financial to do the same thing. Keep in mind I am Tier 1 financed. She said it would roughly cost me 6 thousand dollars in interest charges! I'm not a math major but WTF? How did she get to that number. I asked... She said something about how many days left of my loan times my interest rate. She was also going a hundred miles an hour. I couldn't understand most of her explanation of this chaos math. Is this how they defer payments? Did she know her job? What just happened? Ugh!

Traded in my Lexus GX460 at Planet Ford for a Lexus LX570 beginning of April. Lexus Financial called me middle part of May stating my payment is 30 days late. I immediately told the representative that I traded in that car a month prior and she acted like they had not received payoff payment. She advised me to call Planet Ford to see where they sent payment, the check number, how much they sent etc. I called Planet Ford and they told me they sent payment TWICE and Lexus Financial Services rejected it!!! WHAT?! Come to find out, they said they rejected it because my last name is different ( I got married in 2016 and never updated my last name) and they couldn’t accept it that way without updated proof of name change.

Lexus Financial paid 2017 Virginia Personal Property Tax on a leased car that was moved to New Jersey in 2016. They want me to pay for their mistake. They KNEW it was moved to New Jersey in 2016 because they filed and received a tax abatement for partial payment of the tax for 2016. But, without telling me, they immediately turned the matter over to collection, which calls repeatedly and doesn't listen. I've notified Lexus in writing multiple time about their error. I'm going to consult with our attorney about how to stop the harassment. I've been a Lexus customer for over 24 years. This will be my last Lexus. I've had problems before with their "back office." My credit rating is stellar. I won't be cowed by these incompetents.

I requested and received authorization to offset 2 payments, requested because I had just been flooded out of my house AND while in hotels my dad was diagnosed with highly aggressive Leukemia. So he asked me to drive to Texas to help setup care for him and his dementia wife and a few days later he died. AND a few days after literally ALL 3 of my clients (in a software engineering contractor) at the exact same time decided to fully decided to offshore and terminate all contractors (Sony, Audatex, Towers Watson) AND at the same time my daughter was getting married. Each horribly demanding but at the exact same time?

I own 5 Lexus at the time that I am writing this review. I have exchanged my LX570 every year for a new model since 2013. I traded my 2017 for 2018 and I paid my negative equity of $20,350 to the Lexus dealership. For some reason the Lexus Dealer sent my pay off late to Lexus Financial which caused Lexus Financial to report the 30 days late payment to my credit! I called Lexus Financial over 10 times and spoke to many people including a manager who refused to give me her last name. Just the first name Jenny **, and they did nothing to fix the problem they caused me!!! I will never ever buy another Lexus or Toyota! Jenny (manager) told me this error was caused by a Lexus dealership that is privately owned and they cannot help me!!! Shame on LEXUS FINANCIAL by not backing their own dealer and product. STAY AWAY FROM THIS BRAND. CUSTOMER SERVICE IS ZERO.

I have twice attempted to transfer one of my Lexus leases to parties who I pre-qualify and have good credit. All supporting documentation as required by LFS was mailed to them. In both cases, LFS denied the applicants and would not give any details as to why they denied the applicants. I had the applicants call LFS and they would not give them details over the phone. They said that they mailed letters to the applicants with an explanation as to why they denied the transfer application.

I'm just another totally disgusted customer. What I don't get is why this bad actor continues to aggravate good people, although they were forced to do business with these clowns if they wanted to lease a Lexus, but isn't there a CEO or someone who is concerned how the company is perceived by customers and the general public. I mean I don't know of another company engaged with the public that is more hated than Lexus Financial Services. It seems like they go out of their way to piss customers off just to use the most over-used corporate number 1 phrase bar none - "I'm sorry you feel that way". For the second time back to back leases they have wrongly reported my account to their Third Party Credit Partner i.e. Collection Agency. They retracted their "mistake" (it wasn't a mistake) but rudely and begrudgingly fixed things by contacting 3 credit companies and getting my account straightened out.

One of the worst customer service experiences I’ve ever had! I returned a lease vehicle and received a generic form letter that said there was excessive wear, mileage or disposition fee. It said to go to the website to see the details. After much searching and putting in my information, it said the information wasn’t available, and it said to call the 1-800 number. After calling that several times and being on hold for 20-30 min, I finally got to speak to someone who told me “Oh, that’s a different department, let me transfer you,” and was immediately disconnected — twice.

I transferred my lease for my 2016 Lexus when I moved to Manhattan. The process was extremely frustrating. Each time a call was made to Lexus Financial Services a different answer was received. It took much longer than necessary to transfer this lease all the while paying parking fees in Manhattan. Lexus Financial originally sent an important document to an incorrect address, not one I have ever lived at. It was mistake after mistake after mistake. Weeks later I tried to have them complete forms needed to receive a refund on my registration in my state. It took 7 phone calls, from July to November. Each time I was told it would be taken care of. Finally I received the forms and the signature of the rep. was not notarized so they are no good to me.

They charging me with a late payment and it is not true... I did talk to a rep and took my credit card if the system failed to process the payment is not my fault... I had 7 different Lexus and never late in payments not even once. I sent a letter explaining all of this and they didn't care. They are like robots only do what computers says!!! This is the only negative thing in my credit and it is affecting me and my company.

My brand new Lexus IS 200t was totaled 45 days after I had leased it. Within a week my insurance company AAA Insurance was quoted the payoff amount and submitted the payoff. A month later, Toyota/Lexus Total Loss Department falsely stated that AAA had not submitted the documentation to request title and close the account. Now, over a month after my Lexus was paid off by AAA, and after I demanded they expedite my refund of $875 for the excess wear warrant, and my $450 security deposit, I was told by a "resolution specialist" that the payoff amount quoted to AAA over a month ago was not correct, and AAA owes them a balance of $179.59, and I will not be receiving a refund.

I turned in a leased Lexus ES350 at Rohrich Lexus on 5/2/17. Prior to turning in the vehicle, I had it inspected by a certified body shop. I purchased 4 new tires and made sure the vehicle was in great shape when it was returned to Lexus. I even tried to have the inspector who Lexus uses, come out to do a pre-check of the vehicle, but the 3rd party company made this impossible. Rohrich Lexus told me that when I called the 3rd party inspector, they would get someone out within 1 week. When I called the 3rd party inspector, they said that it would be 3 weeks to a month before someone would check the vehicle.

A few years back I purchase a CPO Lexus LS460L. This past November I was fortunate enough to have paid off my vehicle in full. Very satisfied with the vehicle. I decided to keep it since it was paid for. I contacted Lexus Financial Services in regards to the title of my vehicle. The first two months they assured me it was in the mail. After the fourth month I was told my address on file needed to be updated. This struck me as strange because the address where I receive my statements has not changed. I called Lexus Financial again only hear the same story of how it will be in the mail asap. As of today I have still yet to receive the title to a car that I've owned and paid for nearly 8 months. I've read many reviews about this company and it seems like the same issue; poor customer service.

If I could give zero stars I would. Typically when you first call the people in customer service are helpful, but mainly because all they do is connect you to other people. Which is honestly what happens every time you call, you get connected ten times to never speak to anyone who can help you, and each person has to ask the same questions over and over to say "I'm the wrong dept." I have never been treated so poorly and rudely. I get this is a company out to make money, but this is insane.

Do not do it. Never lease through Lexus Financial. They are thieves. Paid $500+ for an extra month at end of lease but returned the vehicle within days of paying. So paid through April 20 but returned vehicle on March 21, but they kept the entire one month payment. Amazing that a company the size of Lexus needs to steal $500 from an individual. Worst business practices on the planet. Also paid my $350 disposition fee which I would never have paid had I known that they would not refund my money. Absolute worst. Avoid, Avoid, Avoid.

Lexus Financial Services is the absolute worst company I have ever dealt with and after reviewing almost 40 complaints I see that many others agree. I recently leased a RX350 and signed a lease for four years only to find out about three weeks lately that they would not do a four year lease so it had to be changed to three years. I already paid the first month in January so I went along with it. I was told not to make the February payment but wait for the bill in March. I was assured LFS was aware. Before I received the March bill got a letter that I was already late. Paid the late bill in March the day it arrived only two weeks later to say they were reprocessing if I didn't pay. I call numerous time and they didn't show any payments. They were rude, left messages on my recorder. Never a name though.

I don't think I will finance with Lexus Financial Services ever again. I lost my job but wanted to defer my loan. They allowed me to defer my loan the first time, but only twice; each for a maximum period of 1 or 2 months. Yes, that's right, only 1 or 2 months. The thing is; it was a hassle to even get my loan actually deferred. I called the customer representative to help me do it, and when the time came for my next car payment, I saw that I was billed my regular monthly loan amount. I was wondering why. Then I called to do it again the next month. They said it will be deferred but yet again the next month I was charged again. It was so annoying. On the third try, I was able to get it deferred. That's terrible.

For three months I have been trying to get title for the 2017 Lexus RX, I purchased in November 2016. I usually pay cash for my vehicles, but this time decided to take an incentive of $1000 if I financed. On a $60,000+ vehicle I had a loan of $7500. Paid it off in December. Still no title end of March. Had to finally get nasty and threaten them this week. Received a title today and it tells me that I have to re-title in the State of Washington since all records maintained by my state of residence will continue to reflect their lien on the vehicle until I do so. I have never had such a thing happen in all the years of purchasing cars. Through all of the prior telephone calls, I was just promised and promised again that they would take care of this but no action until I threatened them that I would report them to the State. So now I still have no clear title and I am the one who is suppose to clear up this mess.

Talking about incompetence, talking about horrible customer service... I wish I could give them -0- score... 1 is too many. 45 day of aggravation to take a lease over and I am still not done with them trying to bill me and the person I took over the lease... There are too many instances of hardship. Here is one. They wanted an insurance folder to Toyota (or exact name they requested leasing co PO BOX 11... Atlanta Georgia). The insurance company emailed and hard copied a lease to exact name Toyota leasing but did not put the address on lease but mailed. They forced me to have the insurance resent with address included as beneficiary earlier. After 2 weeks they failed to send a contract so I abandoned car in Florida and found one that I did not like color locally.

I've read the reviews, one saying the consumer is the idiot. Well, no Lexus Financial are idiots! My payment was contractually to change, but it wasn't until a few months after the change period I received a phone call from them stating I was late with my payment. I truly thought it was a scam. While the person was on the phone I check my bank account, said payment was made on time, checked my Lexus account and it said the original payment amount due and paid, but yet I was short. I honestly had no clue what was going on.

I have had over 9 Lexus vehicles since 1995, liked all but one. This time I like the vehicle, but for the first time received bill for disposition charge. Salesperson said I shouldn't have received this as I purchased another vehicle, but he hasn't called back in over a week. Beware, good cars, but Lexus financial has lost their way when it comes to keeping customers. Unless they fix this, I will never have another Lexus vehicle. I guess they have more business now than the need or want. I knew that turning in the leased vehicle was more complex than ever before, but thought the decision to stay with Lexus would make it better. Lexus of Chattanooga just needs to take care of its customers better.

I read all of these bad reviews on here about Lexus Financial, and can only conclude that they are from idiots who FAIL TO READ what you sign. ALL lease contracts have the terms and conditions spelled out clearly, and a lease is VERY SPECIFIC in its requirements. If there is an end of lease charge, IT'S IN THE CONTRACT, if there is a mileage limit, IT'S IN THE CONTRACT, if the car has damage, YOU HAVE TO FIX IT, the car is NOT YOURS! I returned my 2015 Lexus this month, 2 year lease with 7500 mile limit per year, with 14700 miles. The car had NORMAL wear and tear, no overt damage, no accidents ever. I was charged the $350 turn in fee, AND NOTHING ELSE. In addition, I removed my bank account information from their site after the last payment was made, so I would not be continually charged for a car I turned in. Yes IDIOTS they tell you all of this. With the amount of stupidity in the world today, I weep for the future.

A little over three years ago I financed a car from Lexus finance. For three years I paid them consistently never made any late payments or missed a payment. July 2016 I paid of the whole amount of the car before the maturity date. The amount I paid was almost $12,000. Lexus said once I paid this my account will be closed and I will have no more payments, which is what happened. They sent me the title of the car and closed my account. Around August 2016 they sent me a check of $600, which I cashed thinking that it was overpayment money. Well around October they send me a bill of the 600$ plus interest. Once I got in contact with them and asked them why I was being charged, they said I was not suppose to cash that check and I had 10 days to pay them back with the interest.

Lexus after we returned the car, continued to withdraw from our account, illegally... we returned the car, paid the extra mileage and while the car was in their possession for six month, they did withdraw from our bank account. We called them several times, and told them due to their mistake, our health insurance that was on automatic withdrawal had collapsed... and was unable to see a doctor because of their mistake. You think they would apologize and return our money??? ...After six months of pleading they still have not returned our funds wrongfully withdrawn. A company without any ethics. Be aware.

I leased a 2014 GS350 and after extending the lease for an additional six months and being able to return the auto to Lexus at any time during the extension, I did so in late September of 2016. I was told that I would receive my security deposit of $1250 back minus a disposition charge of $325 for a net amount of $925. I was told that I would receive my money within 30 days of the turn in date. In late October I called Lexus Financial Services to check on the status of my refund. I was informed that my refund was "being reviewed" and I could expect my refund within 10 days. Ten days came and went so I called again and was told that everything had been approved, an invoice was created and my money would be sent out within 3-5 days.

Worst customer service ever! The way the representatives talk to you is rude and degrading. I returned my IS250 and got a bill in the mail for $1400. I was aware that I'm going to get charged for going over the miles but I was also charged $350 for the disposition fee. My mom got a Lexus 60 days before I had to return my lease and we were told they will waive the $350 of my lease. I called today and was told because it's 60 days they cannot waive the fee. WHAT?! We've been loyal customer for 10 years and you can't do an exception and we just bought a car from you again!! HORRIBLE!! Never ever getting a Lexus again and making sure my family and friends won't either!

My company has leased 4 Lexus from and on the 5 Lexus, the finance department refused to finance us due to not believing my company was a legitimate company. The No Stress Corp is a Colorado based Corporation established back in 1998. We registered to do business in California, a Foreign Corp and have multiple business locations and a corporate subleased office. They referred my case to the Sheriff Fraud department which did its investigation and submitted a report back to Lexus Financial. It took me 3 phone calls to get the Sheriff on the line and 4 phone calls to get the Fraud department to take my calls. After getting the Sheriff and Fraud department on the line, I was assured that everything was verified and I was to continue paying my Lexus Payment.

We leased a RX350 for 27 months. This lease was prepaid and we were given 10,000 miles a year. I returned the car a few days before lease was up in not only perfect condition BUT we only put 4300 miles on it. Now, a month later I get a bill for $768.50. There are charging us $375.00 for excessive wear. Yep you read that correctly and $350.00 deposition fee. I will never lease from this company ever again... Bad business tactics and when you call 800 number they have no clue.

Lexus Financial lost a pay off payment for my leased car. After that was sorted, and they found the check, I was due a refund of $580.26. I called 4 times beginning in August to ask for that refund. Each time I was told a check was in "processing". Last week I was told by customer service that my check would be express mailed and if I didn't receive it by 9/23, I had to call back. Today, I learned that a check went out regular mail on 9/20. It's 9/27 and still no check. I am extremely disappointed with Lexus. It's obvious that my refund check and making an A+ customer happy is not a priority. After this lease, I will never lease a Lexus again.

I leased a vehicle and at the end of the lease we decided to pay off car and sell it. We have paid it off 45 days ago and LEXUS FINANCIAL has been holding our title hostage. They will not send it out. Worst company ever to deal with. They won't work with you or help you at all.

Over the last 15 years I have leased or purchased approximately 8 Toyota Camrys, and for the last three years my husband and I have EACH had one. In July I turned in one Camry and leased another. Not long after I began getting calls on my cell from a number not familiar to me, so I did not answer the phone. They did not leave any messages. Three weeks later, I finally answered and was told that the dealer had not paid off my previous Camry, that it was my responsibility to pay and that they had reported me to the credit bureaus. For more than 15 years, I have never missed a payment on any of my Toyotas, and now I have a ding on my credit. I asked why they hadn't left a message and they told me that they are not allowed to leave any kind of message, by law. I know this to be a lie. I called my dealer who took care of it. The calls finally ceased.

I've used Lexus Financial Service for the past 5 years and always made all my payments early. I called LFS over a disagreement regarding mileage charges on a lease I had turned in when I purchased my new ES350 (also financed through LFS). I understand I am responsible for the over mileage charge & plan to pay it. I was very upset by the way I was talked to by their Operations Supervisor (Sara) - she was argumentative & talked down to me like I was trash. I got the contact info of their corporate office & ended the call as quickly as possible. Sadly, I agree with the other poor reviews & am moving the loan to my work credit union. In the event there is another issue I never want to have to contact them again.

Hello, I have been dealing with Lexus financial for a week and still have no resolution. When I originally leased my vehicle I was told that my contract stated that my miles allotment was 15,000 miles per year for a two year term equating a total of 30,000 miles for the term. Recently, on July 20th, I contacted Lexus financial to confirm this. As I spoke to the first rep, I was informed that my lease is for a TOTAL of 15,000 for the two year term. That's 625 miles per month! That's basically good enough to drive to the pharmacy and back. After explaining to the representative that has to be a mistake or asking if I can I purchase more miles, she said we do not offer to buy more miles and you are responsible for the excess miles at 25 cents per mile and there's nothing they can do as I signed the contract.

Hello, I leased a 2014 Lexus IS250 for 27 months. I returned the car in pristine condition 500 miles under my allowance of 22500 miles. When I returned the car the dealership told me that I will have to pay a $350 deposition and they will send a bill for it. I was aware of this fee as I had been told about it when leasing the car, no issue thus far. So after about a month and a half of not receiving any bills or follow ups I call LFS and the rep. told me that the dealership has decided to buy and flip the car, in such cases you do not have to pay the disposition fee. I was like wow awesome. So after about a month from my contact with LFS I get a surprise bill. $350 disposition fee and a $250 excessive wear and tear charge. I call LFS up immediately and explain the situation about my previous communication with their representative and they basically tell me "No you will have to pay the disposition fee and wrong info was given to you."

We returned our IS250 2014 Lexus on time and after they did their inspection they sent us a bill for $2563.37!! I was beyond belief and was told that the bill was correct. I have since called 8 times and spoke to many different representatives. The only thing they did for me was deduct $55.00. After paying on time for 27 months and using the car for that time there were a few scratches and markings on the car but I made sure I got it fixed before I returned it. I did go over the mileage but was never told it would be $0.25 cents per mile so of course that charge was $1200.00. I was aware of the disposition fee of $350 and was not surprised but to my disbelief I am being charged for 2 BRAND NEW TIRES!!

I am warning everyone about my experience with Lexus Financial Services. My car was turned into the dealership after my lease has ended. My wife leased a Lexus 350. Made every payment on time and money went out like clock out of our account, (Perfect). Today I received a bill for $371.00 for Disposition Fee. They did not inform us of these charges. They explained that a disposition fee is a charge for Lexus to dispose of the car after customer returns the car. That's fraud for charging a client after the agreement has ended. I will never lease a Lexus again and I will boycott their dealerships. They prey on women leasing cars. Shame on you Lexus.

On May 9th, 2016 a motorist ran a red light (cited) and totaled my 2013 ES350. Lexus Financial received the full end of lease payoff from my insurance company. Three months before the lease was up. I had made a one payment lease upfront for a 36 month leasing term. Lexus received their 100% of money due 3 months early. I lost three months of the lease period due to early termination. I believe Lexus should refund me the prepayment of 3 months, almost $2500.00.

I am also warning you about my experience with Lexus Financial Services. My car was turned into the dealership they required. I leased a wonderful, red, Lexus 350. It was showroom perfect and turned in almost 3 months early. I insisted that the Lexus representative looked over the car completely. I was proud that there was not a door ding on it! The lease was completely paid up! The mileage was way under the allowed amount. I talked to Lexus Financial Services and there was no mention of more costs.

Lexus financial services are ripping off their customers. I did a 26 month prepaid lease with Lexus. Turned the car in 3 months early, so Lexus not only got the car back with very low mileage, but was able to reap the benefits of me turning the prepaid car in early. The day I turned the car in I purchased another car at the same dealership. Two months later I receive a bill from Lexus Financial Services saying I owe them $350 for a disposition fee because I did not lease another car from them nor finance the new car with them. No one mentioned this fee when I leased the initial car... And to add insult to injury, I received this bill on 2/27/16 with a payment date of 3/14/16. Not even allowing a month to pay the bill.

I traded in my lease GS 350 for another car. Was never told I was responsible for excess miles. Got a bill two month later. Lexus dealers will tell you anything to sell you a car. Once you got the car they don't care anymore and that's when you get a bill. This is a new scam by Lexus. Be aware consumers. I'll no longer buy or lease a Lexus. This is an unfair practices. Watch out when you return your lease.

I was traveling in November 2015 and I mailed my check from overseas as I had no internet access from there. Lexus received the check 2 days late and decided to mark my credit report 30 days late which cost me 40 points overnight on my FICO rating. I have had 4 Lexus leases over the last 12 years. They promised a correction and a letter and they never did other than under the false pretext of having given me a courtesy correction over 16 months ago which I don't have a record of they reneged on their commitment. Then I had to deal with many ladies every one as rude and understanding as the other. It will be a pleasure to return this Lexus RX350 and never ever for the rest of my life to get a Lexus product. Considering my fidelity they should not have screwed me and they did and they are rude at LFS, the rudest ever in the service business with a rigid and cold and brutal approach that does not value fidelity.

I recently moved back to Canada from US, and decided to bring my ES 350 back to Canada. When I cross the border on 1/12/2016 I was told by border officer that I had to have the title before importing a vehicle to Canada. So I paid off the loan and changed my address on Lexus Financial Services website the same night, just want to get my car imported ASAP.

My issue was finally resolved. Of course, in an ideal setting, it could have been resolved without having to go through this long lasting turmoil with LFS, but I am grateful at this point that it got resolved in both of our favors after all. What could be better than happy returning clients! Therefore, I updated my stars. I think LFS must consider revising their policies and making them more comprehensive for customers and trying to be a little "less-corporate".

I have been a customer since I leased my first ES300 for my wife in 1994. Since then I have leased and purchased 1 LS4xx, 2 GS350's, purchased a GS350, and 2 4Runners and 1 Rav-4. Last lease 2013. This company sure knows how to throw away loyal customers by hiding in the lease contract a $350.00+ tax return fee. I called the dealer who said that I had to pay Lexus Financial the fee, who is calling me constantly for a payment, and that unless I can prove with VIN numbers for all the cars I have had gotten new from Toyota and Lexus, they would not even begin to entertain refunding me the money. So Lexus/Toyota you have not only lost me, a 21 year customer, you have lost my entire family and I might add a few friends. We have told about this lack of customer loyalty on your part. No need to say more other than I am going to call LFS and pay the bill so you stop calling me and ding my credit.

I returned my leased car repaired. The company sold it at auction after they billed me for excessive damages. I submitted my repair receipt, they don't accept it. I complained to BBB, they ignored it & reported to collection.

I have leased three Lexus cars over the last 17 years. When I turned in the last one 2 months ago I was below my mileage allowance with no damage etc. Yesterday I got a bill for $350 disposition fee. Before I could lay the letter down from the mailbox I get a call from Customer Service (sure). They wanted to make sure I had received the bill and explain the charge. Why would this be necessary if it was a valid charge that had not been hidden in the paperwork? This has scam written all over it. This instantly upset me that they were so desperate to get my money that they pull such a cheap scam but beyond that the collection tactic was uncalled for.

I bought a Lexus in late May. First payment was due sometime in July. On July 6 I went in to my account and saw that the payment was due May 22, not June. I immediately went online to the Lexus Financial website and paid the payment. I also sent them a message requesting assistance on setting up automatic payments. I then set up automatic payments, or so I thought.

Before I returned my leased 350ES Lexus back to the dealer, I showed the car to a reputable body shop for inspection, and I was told the car had a few small scratches and I probably would not be charged for anything at all. A couple months after returning the car back, I received a bill of $1,719.56 for wear and tear costs. I called the Lexus Financial officers twice and complained about this outrageous bill. I faxed a letter to the FAX number I was provided complaining about the amount with a check for $656.56 which I thought was more than enough to cover the cost of the scratches. The check was cashed and I did not receive any response, no calls or letters for over three months. Then, to my surprise I received a letter from a collecting agency claiming for the rest of the money ($1,063.38)! What an awful customer service!!

I was given prices they would give me for trade in for my two Lexus. A week later they told me I owed them 13k for damaged frames that the insurance inspectors had not found. Then they would not help the inspectors with the location of the cars, and I paid $13K too much. Take a lawyer along when you deal with ** at Lexus of Santa Fe. Up till this, I had really enjoyed Lexus vehicles! I still trust ** there. Even my lawyer couldn't help.

My husband I both purchased a Lexus on the same day in September of 2013. When we purchased the cars, we were living in Georgia. In May we relocated to Florida. The closest dealership is over 150 miles away in Mobile. Last week, my car wouldn't start. Roadside assistance came and said it wasn't the battery so the car would need to be towed to Mobile. I called roadside assistance again and requested that the vehicle be towed, which required an authorization.

I would like to express my frustration and utter disappointment with Lexus Financials. I called a month ago to check on the process to sell the vehicle that they have a lien on, the customer rep explain based on his believe (they don't have a written procedure for that) and the procedure sounded very long and almost impossible to get the vehicle to sell to a private party if the vehicle is not paid off at the point of private sale. So I decided to pay off the vehicle and get the title, especially when the customer service informed me the process will take from 10 days to 30 days for me to receive.

I have been charged late fee for no fault of mine. The dealership told us to put a date for the payment and I schedule online payment for that date. They kept charging me penalties for late payments. When I went to change the date online, I kept getting the message----you cannot change the date as the recurring payment is already scheduled. The supervisors were also of no help and one of them was actually rude. I was told that I would get a call from another supervisor, which never happened. Looks like way to make money..............

I bought an RX350 in 2011 and had to trade it in in June of 2013 (my tandem garage did not fit the SUV). My trade-in paid off Lexus the second week of July 2013. I called Lexus informing them of the payoff the beginning of July and of my change of address and they informed me that I was to receive a refund. I called again towards the end of July and they informed me that the check they said was mailed out July 9th was not sent out because of address change. I was told that another check was mailed out on July 24th. On August 9th, I called again to inform them I have not received the check. A representative told me that they were going to send a check for 2-day delivery. It is now Aug 16 and I have not received the check. I called Lexus Financial again and they told me that the check was cashed on July 31st.

When I first got my new Lexus loan on my new Lexus in November of 2012, I asked that the bill be sent to my business address. They sent it to my house. I changed the address 5 times and they still sent it to the house. Finally, they changed it, but got the address wrong. They called when I did not pay for 31 days and acted like I was a deadbeat instead of acknowledging that they are incompetent. After hanging up on the bill collector who was rude and condescending, I called and got an individual who did not really speak English. I asked for someone who did, but no. After repeating the address 5 times and wasting more of my time, I thought she had it. I got the bill 4 or 5 days later and sent the check in that day. 2 days after finally getting a bill from these clowns they called again. No one should deal with these incompetents. I will not ever again borrow from Lexus Financial.

I browsed online then went to my nearest Lexus dealership. The salesman was so horrible. I told him I was interested in the black CT. He said they're going through CT's Cadillac? Really? Besides that, I made a fair offer and he laughed. He said they don't take one dollar off. What? He then put up a silly, flashy web page that said, "Lexus #1." He said, "See? We're #1." I guess the pre-owned dealers are allowed to be extremely rude. Thanks David at Sewell. I'll go to Park Place and buy new.

I leased a car through Lexus Financial Services. I paid all of my payments on time for three years. I returned the car, asked the dealer if there was anything else, and they said no. Two years later, a collection agency contacted me and told me that I owe Lexus Financial $800+ for wear and tear on the vehicle and that the account was in collections. I was very surprised. This was the first I had heard of the issue, but I paid the agency immediately. A month later, I got a major negative on my credit report. I contacted Lexus Financial explaining the situation and asking them to take the negative off of my credit report and they have not only refused, but they are saying they will not continue to review my case. There is no phone number to contact anyone and there is no name on any of their correspondence. This seems like a simple thing to fix, yet they are refusing. Do not deal with these people. Find another source of auto financing.

I had selected a single payment, then decided to set up a recurring payment and cancelled the single payment. The balance in my account is only for the amount(s) of payments, plus $500. LFC caused a $34 charge to my account and affected my credit status. We really enjoy our Lexus, but have now had two separate incidents with the dealership and now from Nicole of Customer Service, who I contacted on 7/12/10 at 4:30 pm PST about LFS deducting two payments from my checking account at Chase Bank on 6/28/10.

I returned my leased car 3 months early with 12,000 less miles than contract. Dealer told me tires were fine and then I get a bill after turn in for $871.50 for tires. They reduced it to $651.50 but I do not feel this is fair. The car was in very nice shape.

I am Personal Representative for my Father and Mother's Estate. I had covered completely with Lexus Financial the fact that they had both passed away and that we were returning the vehicle. I instructed the bank to not pay the automatic payment anymore as the final payment had been paid just before my mother;s death on November 9, 2007. My mother could not drive, the car had very few miles on it, and would be considered a cream puff. I offered to buy the car, but Lexus wanted to much for it ($28,000 I was told). The bank official did not follow my instructions, and the next payment was made on November 19 for $484.98. I notified Lexus Financial about this and was asked to forward all my identification by fax to a girl named Dawn. She wanted death certificates, tax ID number, Testamentary etc. I did that. Tonight I received a call saying I would not get the money returned. I have a total pit in my stomach. I have owned 6 straight Lexus automobiles.

Lexus financial agreed to defer my car payment. They sent me the necessary forms which I completed with a check. The form didn't have an address. I called Lexus,and was told it was okay. They had an agreement with the post office which allow the mail to be sent to Lexus. (2)wks. passed and Lexus had not cashed my check. I called them, they said they sent the wrong form, it should have had an address, now it's your choice what you want to do you only have (2)days before the payment due date. Which would be late if I mailed it.