Lexus Financial Services Reviews

Unfortunately I will never purchase a Lexus again. The car is great, but I ended up paying off my car with Lexus Financial Services and LOSING my right to drive my car. I moved to New York right as I was about to pay off the car. I thought paying off the car would allow me to get my title more easily (as opposed to getting a registered title with lienholder). I needed the title to register my car in New York. Without going into painful details, I needed Lexus' help because there was a dmv issue preventing me from getting the title. Lexus could have helped because they (as lienholder) have all my records.

By far the worst experience I have EVER had with a financial institution. I purchased a Lexus IS300 with all of the extended warranties but decided that I needed to trade it in for something with 4WD or AWD. I told this to the dealership and on Feb 10th of this year I signed the paperwork to cancel the extended warranties. The dealership stated that it takes about 6 weeks to receive your refund. After 8 weeks of waiting I never received a refund, no money was sent to my bank, and Lexus had not called with an update. I call them to try and figure it out because again, I want to trade my car in and the Lexus Financial said that the dealership never finalized the paperwork.

I wouldn’t recommend using them, they are shady. I recently had all my coverages taken off then went to make my March payment and it said due date changed to October with a $525 a month lower payment. Then they went back and changed my due date to March, showing me behind on my payments.

Oh my God…. I thought it's a joke. 🙈🙈 I never thought a Lexus can fool people around! Horrible service. Never ever will get a finance from them again! Customer service is horrible!!!! Manager called “miss communication”, the information from at least 7 people!

Horrible customer service. They owe me over $250 in interest since they wrongly charged me interest on 3 extra payments I had made. I would never recommend their services. They make up lies and tell you they will fix the issues but never do.

So my sister suggested that I got Lexus after having my Cadillac Escalade. The sales people got their stuff together, but Lexus Financial Service is the most disgusting place in the world. They call you like debt collectors. they make an agreement with you and break the agreement. No manager gets on the phone or ever calls back. I even had a person laugh in my face and talk derogatory to me as soon as I can, I’m trading in this vehicle and going to someone else there is nothing like premium service. Please believe me when I say this company is disgusting and I will NEVER purchase a Lexus again. If you get a car with them, do it at your own risk. Just know that although they have some Customer Service people that are good most of them are slum of the slum.

I recently paid off my lease with Lexus Financial Services, expecting to receive my car title in a timely manner. However, they lost my title, leaving me unable to register my vehicle. To make matters worse, they sent my important documents using cheap mail with no tracking number, making it impossible to locate. Despite multiple attempts to resolve the issue, their customer service has been rude, dismissive, and unhelpful. Instead of assisting me, they have given me the runaround and shown no urgency in fixing their mistake. I would not recommend Lexus Financial to anyone who expects efficient and respectful service. If you’re considering financing through them, beware of potential title mishandling, poor customer support, and careless document shipping. I regret trusting them with my vehicle financing and hope they improve their processes.

Just released another Lexus, Traded car in during the time payment would be due. Dealer paid off car as trade. Toyota reported me as delinquent, even though I informed that I was in the middle of a trade. Makes no sense to approve me for a new car loan but allegedly delinquent on the prior. Credit score has dropped 82 points. Now I have to go through this nonsense to clear it up when clearly the car has been traded and paid. As a 3rd time Leaser, this has turned me off. I will not lease another Lexus when this is up.

In October 2024 I was affected by a natural disaster hurricane Milton. I called Lexus to receive a deferral and the agent stated that I would have to pay the payment and I did and signed the paperwork and sent it back through my account. Three weeks went by, and I started receiving late notices for my account which was supposed to be deferred. However, the agent never processed my paperwork and stated that the document was not signed by me however I showed it to be signed so I re uploaded it per the request of the agent and she would process it.

My insurance company and Lexus agreed to a payout on my totaled lease and the insurance company short paid by $11,000. Now I just received a notice after 6 months that I owe the entire $51,000. What happened to the gap insurance that I signed for? Also why This is awful and trying to work this out but I received no emails or phone calls and the car was a lemon - The air bag never came out after the accident and none of security features worked or the accident would have not happened and lucky to be alive but I am getting an attorney.