Lexus Financial Services Reviews

DO NOT USE THIS COMPANY. They are a bunch of robots who give no regard to how their lack of common sense disrupts people's lives. And that is because they don't give a damn. I paid my 5-year loan early every month. On my very last payment, there was a misunderstanding about when my last payment was due. As a result, I was 2 days late and these idiots reported me to the credit agencies, causing my score to drop 64 points. When I called to ask about this, I was told to write a letter because apparently their credit department operates out of a black hole and customers are not allowed to speak to a human. Even though they could see I had been responsible, they refused to help me out in any way. Utterly disgusting way to treat a really customer. Lexus Financial, shame on you.

My Lexus was a total loss, insurance paid it off a month ago, Lexus Financial is yet to process payment, I have been calling them, all they tell me is that they are behind on processing payments and I have to wait another 2-3 weeks, I request to speak to a manager and they tell me they don’t have one but they will submit a complaint on my behalf and a manager will call me back, well a week later and I still have not received a call. Horrible company!! Never again!!

Lexus Financial Services is one of the worse customer service companies or organizations that I have had the displeasure of working with over the past 10+ years. The customer service reps do not understand "customer experience". They are rude, difficult to work with, and very unprofessional in transferring back into the queue without notification, hanging up on you, and refusing to give you a supervisor or manager! Terrible Service.

Lexus and Toyota Services are the worst. My insurance company paid off my loan months ago and they still have not posted it. They have over $3K in refund for me. Why isn't someone at Toyota /Lexus doing something about this???? They are stealing interest!!!! Switch to another car, don't trust what they say. They gave an incorrect payoff amount to the insurance company and declined to change it when I asked. They said that I will get the refund in a matter of days. It's over a month now.... Thieves!!!!

Terrible app. I paid my payment TWICE on time and it still says that I was past due and the money if nowhere to be found. I called customer service and they were no help and a bunch of liars. So disappointed with Lexus. I’m trading my car in for a different one because of their system.

I will never buy another Lexus. They process is slow. Customer service is bad. They're liars and do not keep their word. I will never buy another vehicle form Lexus just not to have to deal with their finance department.

It is very difficult to use. I am with them for many years, not much of improvement. Every time you have to call for help or take the risk of missing few days of payment, and soon you will find the report to credit bureau. The app is difficult and many times my friends laugh about getting put in cold and it take good few minutes to starts the app that if it works, they have Mercedes and BMW. And even the ones who have car started from phone their car are worn and I am trying to start the car. And many time I have to go physically to start the car before 15 minutes. I think it is time to move beyond Lexus to something else. They're way behind in the Apps.

I decided to purchase my leased vehicle at the end of the lease period.. I was told by LFS customer care that there is no option for online payment and the only option I have is to send them a Cashier's check through mail (not sure how in the earth is that possible in 21st century). Anyway, I sent a cashier's check along with required documentations to LFS and they received those on 04/10/2024. I requested, constantly followed up and raised tickets with LFS customer care so that I get the title back by 04/30 as that was my registration expiration date. I was told that LFS processing time is 10 BDs (different operator told me 14 BDs) which can't be reduced at any cost and I was suggested to reach out to my local DMV to see what DMV can offer to extend my registration (option was, I have to pay registration fees 2 times... One for extending the registration before 04/30 and then again pay the registration fees when the title is moved to my name).

Lexus makes great vehicles but LFS has the worst customer services I have ever experienced. The only other thing I can compare it to is Spirit Airlines customer service. I leased 2018 GX. When I wanted to buy the at the end of the lease I had worst experience ever. I thought it’s just a one time deal. It was such a drawn and unpleasant experience that I ended up just returning the vehicle. In 2021 I leased a RX 350 from a different dealership. 2 months prior to lease maturity I wanted to trade it in for another manufacturer. Came to find out that the dealership never properly filled out the title paper work and it doesn’t exist. As of today it's been 2 more months and I have heard at least a half dozen or more lies.

Three times using LFS and not once had I had a single issue with the service or the brand itself as a whole. Always paid on time. Never needed any customer service. Titles were sent to me at the end of all loans in good time. I don’t see why so many people have a negative view about LFS.