Lexus Financial Services Reviews

Horrible customer service. They owe me over $250 in interest since they wrongly charged me interest on 3 extra payments I had made. I would never recommend their services. They make up lies and tell you they will fix the issues but never do.

So my sister suggested that I got Lexus after having my Cadillac Escalade. The sales people got their stuff together, but Lexus Financial Service is the most disgusting place in the world. They call you like debt collectors. they make an agreement with you and break the agreement. No manager gets on the phone or ever calls back. I even had a person laugh in my face and talk derogatory to me as soon as I can, I’m trading in this vehicle and going to someone else there is nothing like premium service. Please believe me when I say this company is disgusting and I will NEVER purchase a Lexus again. If you get a car with them, do it at your own risk. Just know that although they have some Customer Service people that are good most of them are slum of the slum.

I recently paid off my lease with Lexus Financial Services, expecting to receive my car title in a timely manner. However, they lost my title, leaving me unable to register my vehicle. To make matters worse, they sent my important documents using cheap mail with no tracking number, making it impossible to locate. Despite multiple attempts to resolve the issue, their customer service has been rude, dismissive, and unhelpful. Instead of assisting me, they have given me the runaround and shown no urgency in fixing their mistake. I would not recommend Lexus Financial to anyone who expects efficient and respectful service. If you’re considering financing through them, beware of potential title mishandling, poor customer support, and careless document shipping. I regret trusting them with my vehicle financing and hope they improve their processes.

Just released another Lexus, Traded car in during the time payment would be due. Dealer paid off car as trade. Toyota reported me as delinquent, even though I informed that I was in the middle of a trade. Makes no sense to approve me for a new car loan but allegedly delinquent on the prior. Credit score has dropped 82 points. Now I have to go through this nonsense to clear it up when clearly the car has been traded and paid. As a 3rd time Leaser, this has turned me off. I will not lease another Lexus when this is up.

In October 2024 I was affected by a natural disaster hurricane Milton. I called Lexus to receive a deferral and the agent stated that I would have to pay the payment and I did and signed the paperwork and sent it back through my account. Three weeks went by, and I started receiving late notices for my account which was supposed to be deferred. However, the agent never processed my paperwork and stated that the document was not signed by me however I showed it to be signed so I re uploaded it per the request of the agent and she would process it.

My insurance company and Lexus agreed to a payout on my totaled lease and the insurance company short paid by $11,000. Now I just received a notice after 6 months that I owe the entire $51,000. What happened to the gap insurance that I signed for? Also why This is awful and trying to work this out but I received no emails or phone calls and the car was a lemon - The air bag never came out after the accident and none of security features worked or the accident would have not happened and lucky to be alive but I am getting an attorney.

DO NOT USE THIS COMPANY. They are a bunch of robots who give no regard to how their lack of common sense disrupts people's lives. And that is because they don't give a damn. I paid my 5-year loan early every month. On my very last payment, there was a misunderstanding about when my last payment was due. As a result, I was 2 days late and these idiots reported me to the credit agencies, causing my score to drop 64 points. When I called to ask about this, I was told to write a letter because apparently their credit department operates out of a black hole and customers are not allowed to speak to a human. Even though they could see I had been responsible, they refused to help me out in any way. Utterly disgusting way to treat a really customer. Lexus Financial, shame on you.

My Lexus was a total loss, insurance paid it off a month ago, Lexus Financial is yet to process payment, I have been calling them, all they tell me is that they are behind on processing payments and I have to wait another 2-3 weeks, I request to speak to a manager and they tell me they don’t have one but they will submit a complaint on my behalf and a manager will call me back, well a week later and I still have not received a call. Horrible company!! Never again!!

Lexus Financial Services is one of the worse customer service companies or organizations that I have had the displeasure of working with over the past 10+ years. The customer service reps do not understand "customer experience". They are rude, difficult to work with, and very unprofessional in transferring back into the queue without notification, hanging up on you, and refusing to give you a supervisor or manager! Terrible Service.

Lexus and Toyota Services are the worst. My insurance company paid off my loan months ago and they still have not posted it. They have over $3K in refund for me. Why isn't someone at Toyota /Lexus doing something about this???? They are stealing interest!!!! Switch to another car, don't trust what they say. They gave an incorrect payoff amount to the insurance company and declined to change it when I asked. They said that I will get the refund in a matter of days. It's over a month now.... Thieves!!!!