Lexus Financial Services Reviews

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About Lexus Financial Services

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Lexus Financial Services offers vehicle financing and leasing options for Lexus customers. It provides customized loan and lease programs, digital account management tools and insurance services. Established in 1989, the company focuses on delivering flexible financial solutions.

Pros
  • Timely payments and reliability
  • Quick service and efficient processes
Cons
  • Poor customer service interactions
  • Lack of transparency in billing

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Lexus Financial Services Reviews

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    How do I know I can trust these reviews about Lexus?
    • 4,694,011 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed June 6, 2025

    Unfortunately I will never purchase a Lexus again. The car is great, but I ended up paying off my car with Lexus Financial Services and LOSING my right to drive my car. I moved to New York right as I was about to pay off the car. I thought paying off the car would allow me to get my title more easily (as opposed to getting a registered title with lienholder). I needed the title to register my car in New York. Without going into painful details, I needed Lexus' help because there was a dmv issue preventing me from getting the title. Lexus could have helped because they (as lienholder) have all my records.

    I called Lexus over 10 times. Each time, they promised to reach out to the dmv or offer help in some way. Their promised call-backs to me never occurred. They never responded to e-mails. I spoke with a new person every single time I called and they refused to transfer me to the person who spoke with me previously. My request to speak with a supervisor was COMPLETELY IGNORED. Even when I threatened to sue, the supervisor never called back. It has been 2 months since this fiasco started. Still no definitive resolution, but I made some progress by going to the dmv in person after realizing that Lexus is simply lying every single time they offer to help. By the way, Lexus advised me that going to dmv in person would not help.

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    Customer ServiceCoverage

    Reviewed June 2, 2025

    By far the worst experience I have EVER had with a financial institution. I purchased a Lexus IS300 with all of the extended warranties but decided that I needed to trade it in for something with 4WD or AWD. I told this to the dealership and on Feb 10th of this year I signed the paperwork to cancel the extended warranties. The dealership stated that it takes about 6 weeks to receive your refund. After 8 weeks of waiting I never received a refund, no money was sent to my bank, and Lexus had not called with an update. I call them to try and figure it out because again, I want to trade my car in and the Lexus Financial said that the dealership never finalized the paperwork.

    Fast forward to today JUNE 2, I still have not received full compensation and am told week after week that I can expect to be paid just for absolutely nothing to happen. I am honestly so sick of Lexus. How is it okay to just keep $4k of someone's money? (I am currently still paying for this services since it hasn't been cancelled on my bank's side since the money was never reimbursed, but now I don't get the services covered because it's cancelled on Lexus' side).

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      Coverage

      Reviewed May 24, 2025

      I wouldn’t recommend using them, they are shady. I recently had all my coverages taken off then went to make my March payment and it said due date changed to October with a $525 a month lower payment. Then they went back and changed my due date to March, showing me behind on my payments.

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      Customer ServiceStaff

      Reviewed May 19, 2025

      Oh my God
. I thought it's a joke. 🙈🙈 I never thought a Lexus can fool people around! Horrible service. Never ever will get a finance from them again! Customer service is horrible!!!! Manager called “miss communication”, the information from at least 7 people!

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      Customer ServicePrice

      Reviewed March 11, 2025

      Horrible customer service. They owe me over $250 in interest since they wrongly charged me interest on 3 extra payments I had made. I would never recommend their services. They make up lies and tell you they will fix the issues but never do.

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      Customer ServiceContract & TermsStaff

      Reviewed Feb. 26, 2025

      So my sister suggested that I got Lexus after having my Cadillac Escalade. The sales people got their stuff together, but Lexus Financial Service is the most disgusting place in the world. They call you like debt collectors. they make an agreement with you and break the agreement. No manager gets on the phone or ever calls back. I even had a person laugh in my face and talk derogatory to me as soon as I can, I’m trading in this vehicle and going to someone else there is nothing like premium service. Please believe me when I say this company is disgusting and I will NEVER purchase a Lexus again. If you get a car with them, do it at your own risk. Just know that although they have some Customer Service people that are good most of them are slum of the slum.

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      Customer Service

      Reviewed Jan. 18, 2025

      I recently paid off my lease with Lexus Financial Services, expecting to receive my car title in a timely manner. However, they lost my title, leaving me unable to register my vehicle. To make matters worse, they sent my important documents using cheap mail with no tracking number, making it impossible to locate. Despite multiple attempts to resolve the issue, their customer service has been rude, dismissive, and unhelpful. Instead of assisting me, they have given me the runaround and shown no urgency in fixing their mistake. I would not recommend Lexus Financial to anyone who expects efficient and respectful service. If you’re considering financing through them, beware of potential title mishandling, poor customer support, and careless document shipping. I regret trusting them with my vehicle financing and hope they improve their processes.

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      Reviewed Jan. 11, 2025

      Just released another Lexus, Traded car in during the time payment would be due. Dealer paid off car as trade. Toyota reported me as delinquent, even though I informed that I was in the middle of a trade. Makes no sense to approve me for a new car loan but allegedly delinquent on the prior. Credit score has dropped 82 points. Now I have to go through this nonsense to clear it up when clearly the car has been traded and paid. As a 3rd time Leaser, this has turned me off. I will not lease another Lexus when this is up.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 9, 2025

      In October 2024 I was affected by a natural disaster hurricane Milton. I called Lexus to receive a deferral and the agent stated that I would have to pay the payment and I did and signed the paperwork and sent it back through my account. Three weeks went by, and I started receiving late notices for my account which was supposed to be deferred. However, the agent never processed my paperwork and stated that the document was not signed by me however I showed it to be signed so I re uploaded it per the request of the agent and she would process it.

      I called back three weeks later to find out if the paperwork was processed and it had not been and Lexus reported my account to the credit bureau as 60 days past due. I have requested a manager to call me back 7 time to pull the call where the agent stated they would process my paperwork but never did. I do not recommend this company to anyone looking to purchase or lease a vehicle.

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      Customer ServiceCoverage

      Reviewed Dec. 29, 2024

      My insurance company and Lexus agreed to a payout on my totaled lease and the insurance company short paid by $11,000. Now I just received a notice after 6 months that I owe the entire $51,000. What happened to the gap insurance that I signed for? Also why This is awful and trying to work this out but I received no emails or phone calls and the car was a lemon - The air bag never came out after the accident and none of security features worked or the accident would have not happened and lucky to be alive but I am getting an attorney.

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      Lexus Financial Services Company Information

      Company Name:
      Lexus
      Website:
      www.lexus.com