Lexus Financial Services

I have spent no less than 10 hours on the phone arguing with this service to no avail. I might as well have driven this stupid car off the road... I would have gotten more satisfaction! The short of it is this - I have had an app (Prism - great app) paying my bills for the last five years. Two years ago I bought my GS 350 and synced it to Prism. In those two years I never had a problem, that is until Lexus initiated a "Verification Code". Prism goes into the billers website to pay, since Lexus now refuses to recognize the app it sends out a Verification Code, which in turn makes you re-sync Lexus to the app... so I learned the hard way.

Disgusting that Lexus has such poor customer service. Currently on hold for over 35 min right now while writing this review. This makes my decision that I have switched to BMW that much more valid. Shame on your Lexus Financial and damn you for wasting my morning after I’ve purchased six vehicles from you. I’m disgusted by you.

I would like to caution people about leasing. At the end of my Lexus lease I was sent a bill for $1042 which I called and asked for Lexus to review because the car had no damage. The rep and I talked a week later and she said there was no damage to the vehicle and asked me to pay $692 for going over on mileage. I did as requested. Then I was sent to collection for the difference! $1042 - $692 = $350. I paid what was asked and then sent to collections!! I called Lexus immediately but no one was willing to take care of this or even tell me who to talk to about this. Buyer beware!!!

I called about deferring a payment to the end of the loan, because of extenuating circumstances. My first car (another bank) did it. No problem. I paid the interest for that month and they moved the one principal payment to the end of the loan. Pretty cut and dry it was easy... but when I called Lexus Financial to do the same thing. Keep in mind I am Tier 1 financed. She said it would roughly cost me 6 thousand dollars in interest charges! I'm not a math major but WTF? How did she get to that number. I asked... She said something about how many days left of my loan times my interest rate. She was also going a hundred miles an hour. I couldn't understand most of her explanation of this chaos math. Is this how they defer payments? Did she know her job? What just happened? Ugh!

Traded in my Lexus GX460 at Planet Ford for a Lexus LX570 beginning of April. Lexus Financial called me middle part of May stating my payment is 30 days late. I immediately told the representative that I traded in that car a month prior and she acted like they had not received payoff payment. She advised me to call Planet Ford to see where they sent payment, the check number, how much they sent etc. I called Planet Ford and they told me they sent payment TWICE and Lexus Financial Services rejected it!!! WHAT?! Come to find out, they said they rejected it because my last name is different ( I got married in 2016 and never updated my last name) and they couldn’t accept it that way without updated proof of name change.

Lexus Financial paid 2017 Virginia Personal Property Tax on a leased car that was moved to New Jersey in 2016. They want me to pay for their mistake. They KNEW it was moved to New Jersey in 2016 because they filed and received a tax abatement for partial payment of the tax for 2016. But, without telling me, they immediately turned the matter over to collection, which calls repeatedly and doesn't listen. I've notified Lexus in writing multiple time about their error. I'm going to consult with our attorney about how to stop the harassment. I've been a Lexus customer for over 24 years. This will be my last Lexus. I've had problems before with their "back office." My credit rating is stellar. I won't be cowed by these incompetents.

I requested and received authorization to offset 2 payments, requested because I had just been flooded out of my house AND while in hotels my dad was diagnosed with highly aggressive Leukemia. So he asked me to drive to Texas to help setup care for him and his dementia wife and a few days later he died. AND a few days after literally ALL 3 of my clients (in a software engineering contractor) at the exact same time decided to fully decided to offshore and terminate all contractors (Sony, Audatex, Towers Watson) AND at the same time my daughter was getting married. Each horribly demanding but at the exact same time?

I own 5 Lexus at the time that I am writing this review. I have exchanged my LX570 every year for a new model since 2013. I traded my 2017 for 2018 and I paid my negative equity of $20,350 to the Lexus dealership. For some reason the Lexus Dealer sent my pay off late to Lexus Financial which caused Lexus Financial to report the 30 days late payment to my credit! I called Lexus Financial over 10 times and spoke to many people including a manager who refused to give me her last name. Just the first name Jenny **, and they did nothing to fix the problem they caused me!!! I will never ever buy another Lexus or Toyota! Jenny (manager) told me this error was caused by a Lexus dealership that is privately owned and they cannot help me!!! Shame on LEXUS FINANCIAL by not backing their own dealer and product. STAY AWAY FROM THIS BRAND. CUSTOMER SERVICE IS ZERO.

I have twice attempted to transfer one of my Lexus leases to parties who I pre-qualify and have good credit. All supporting documentation as required by LFS was mailed to them. In both cases, LFS denied the applicants and would not give any details as to why they denied the applicants. I had the applicants call LFS and they would not give them details over the phone. They said that they mailed letters to the applicants with an explanation as to why they denied the transfer application.

I'm just another totally disgusted customer. What I don't get is why this bad actor continues to aggravate good people, although they were forced to do business with these clowns if they wanted to lease a Lexus, but isn't there a CEO or someone who is concerned how the company is perceived by customers and the general public. I mean I don't know of another company engaged with the public that is more hated than Lexus Financial Services. It seems like they go out of their way to piss customers off just to use the most over-used corporate number 1 phrase bar none - "I'm sorry you feel that way". For the second time back to back leases they have wrongly reported my account to their Third Party Credit Partner i.e. Collection Agency. They retracted their "mistake" (it wasn't a mistake) but rudely and begrudgingly fixed things by contacting 3 credit companies and getting my account straightened out.

One of the worst customer service experiences I’ve ever had! I returned a lease vehicle and received a generic form letter that said there was excessive wear, mileage or disposition fee. It said to go to the website to see the details. After much searching and putting in my information, it said the information wasn’t available, and it said to call the 1-800 number. After calling that several times and being on hold for 20-30 min, I finally got to speak to someone who told me “Oh, that’s a different department, let me transfer you,” and was immediately disconnected — twice.

I transferred my lease for my 2016 Lexus when I moved to Manhattan. The process was extremely frustrating. Each time a call was made to Lexus Financial Services a different answer was received. It took much longer than necessary to transfer this lease all the while paying parking fees in Manhattan. Lexus Financial originally sent an important document to an incorrect address, not one I have ever lived at. It was mistake after mistake after mistake. Weeks later I tried to have them complete forms needed to receive a refund on my registration in my state. It took 7 phone calls, from July to November. Each time I was told it would be taken care of. Finally I received the forms and the signature of the rep. was not notarized so they are no good to me.

They charging me with a late payment and it is not true... I did talk to a rep and took my credit card if the system failed to process the payment is not my fault... I had 7 different Lexus and never late in payments not even once. I sent a letter explaining all of this and they didn't care. They are like robots only do what computers says!!! This is the only negative thing in my credit and it is affecting me and my company.

My brand new Lexus IS 200t was totaled 45 days after I had leased it. Within a week my insurance company AAA Insurance was quoted the payoff amount and submitted the payoff. A month later, Toyota/Lexus Total Loss Department falsely stated that AAA had not submitted the documentation to request title and close the account. Now, over a month after my Lexus was paid off by AAA, and after I demanded they expedite my refund of $875 for the excess wear warrant, and my $450 security deposit, I was told by a "resolution specialist" that the payoff amount quoted to AAA over a month ago was not correct, and AAA owes them a balance of $179.59, and I will not be receiving a refund.

I turned in a leased Lexus ES350 at Rohrich Lexus on 5/2/17. Prior to turning in the vehicle, I had it inspected by a certified body shop. I purchased 4 new tires and made sure the vehicle was in great shape when it was returned to Lexus. I even tried to have the inspector who Lexus uses, come out to do a pre-check of the vehicle, but the 3rd party company made this impossible. Rohrich Lexus told me that when I called the 3rd party inspector, they would get someone out within 1 week. When I called the 3rd party inspector, they said that it would be 3 weeks to a month before someone would check the vehicle.

A few years back I purchase a CPO Lexus LS460L. This past November I was fortunate enough to have paid off my vehicle in full. Very satisfied with the vehicle. I decided to keep it since it was paid for. I contacted Lexus Financial Services in regards to the title of my vehicle. The first two months they assured me it was in the mail. After the fourth month I was told my address on file needed to be updated. This struck me as strange because the address where I receive my statements has not changed. I called Lexus Financial again only hear the same story of how it will be in the mail asap. As of today I have still yet to receive the title to a car that I've owned and paid for nearly 8 months. I've read many reviews about this company and it seems like the same issue; poor customer service.

If I could give zero stars I would. Typically when you first call the people in customer service are helpful, but mainly because all they do is connect you to other people. Which is honestly what happens every time you call, you get connected ten times to never speak to anyone who can help you, and each person has to ask the same questions over and over to say "I'm the wrong dept." I have never been treated so poorly and rudely. I get this is a company out to make money, but this is insane.

Do not do it. Never lease through Lexus Financial. They are thieves. Paid $500+ for an extra month at end of lease but returned the vehicle within days of paying. So paid through April 20 but returned vehicle on March 21, but they kept the entire one month payment. Amazing that a company the size of Lexus needs to steal $500 from an individual. Worst business practices on the planet. Also paid my $350 disposition fee which I would never have paid had I known that they would not refund my money. Absolute worst. Avoid, Avoid, Avoid.

Lexus Financial Services is the absolute worst company I have ever dealt with and after reviewing almost 40 complaints I see that many others agree. I recently leased a RX350 and signed a lease for four years only to find out about three weeks lately that they would not do a four year lease so it had to be changed to three years. I already paid the first month in January so I went along with it. I was told not to make the February payment but wait for the bill in March. I was assured LFS was aware. Before I received the March bill got a letter that I was already late. Paid the late bill in March the day it arrived only two weeks later to say they were reprocessing if I didn't pay. I call numerous time and they didn't show any payments. They were rude, left messages on my recorder. Never a name though.

I don't think I will finance with Lexus Financial Services ever again. I lost my job but wanted to defer my loan. They allowed me to defer my loan the first time, but only twice; each for a maximum period of 1 or 2 months. Yes, that's right, only 1 or 2 months. The thing is; it was a hassle to even get my loan actually deferred. I called the customer representative to help me do it, and when the time came for my next car payment, I saw that I was billed my regular monthly loan amount. I was wondering why. Then I called to do it again the next month. They said it will be deferred but yet again the next month I was charged again. It was so annoying. On the third try, I was able to get it deferred. That's terrible.

For three months I have been trying to get title for the 2017 Lexus RX, I purchased in November 2016. I usually pay cash for my vehicles, but this time decided to take an incentive of $1000 if I financed. On a $60,000+ vehicle I had a loan of $7500. Paid it off in December. Still no title end of March. Had to finally get nasty and threaten them this week. Received a title today and it tells me that I have to re-title in the State of Washington since all records maintained by my state of residence will continue to reflect their lien on the vehicle until I do so. I have never had such a thing happen in all the years of purchasing cars. Through all of the prior telephone calls, I was just promised and promised again that they would take care of this but no action until I threatened them that I would report them to the State. So now I still have no clear title and I am the one who is suppose to clear up this mess.

Talking about incompetence, talking about horrible customer service... I wish I could give them -0- score... 1 is too many. 45 day of aggravation to take a lease over and I am still not done with them trying to bill me and the person I took over the lease... There are too many instances of hardship. Here is one. They wanted an insurance folder to Toyota (or exact name they requested leasing co PO BOX 11... Atlanta Georgia). The insurance company emailed and hard copied a lease to exact name Toyota leasing but did not put the address on lease but mailed. They forced me to have the insurance resent with address included as beneficiary earlier. After 2 weeks they failed to send a contract so I abandoned car in Florida and found one that I did not like color locally.

I've read the reviews, one saying the consumer is the idiot. Well, no Lexus Financial are idiots! My payment was contractually to change, but it wasn't until a few months after the change period I received a phone call from them stating I was late with my payment. I truly thought it was a scam. While the person was on the phone I check my bank account, said payment was made on time, checked my Lexus account and it said the original payment amount due and paid, but yet I was short. I honestly had no clue what was going on.

I have had over 9 Lexus vehicles since 1995, liked all but one. This time I like the vehicle, but for the first time received bill for disposition charge. Salesperson said I shouldn't have received this as I purchased another vehicle, but he hasn't called back in over a week. Beware, good cars, but Lexus financial has lost their way when it comes to keeping customers. Unless they fix this, I will never have another Lexus vehicle. I guess they have more business now than the need or want. I knew that turning in the leased vehicle was more complex than ever before, but thought the decision to stay with Lexus would make it better. Lexus of Chattanooga just needs to take care of its customers better.

I read all of these bad reviews on here about Lexus Financial, and can only conclude that they are from idiots who FAIL TO READ what you sign. ALL lease contracts have the terms and conditions spelled out clearly, and a lease is VERY SPECIFIC in its requirements. If there is an end of lease charge, IT'S IN THE CONTRACT, if there is a mileage limit, IT'S IN THE CONTRACT, if the car has damage, YOU HAVE TO FIX IT, the car is NOT YOURS! I returned my 2015 Lexus this month, 2 year lease with 7500 mile limit per year, with 14700 miles. The car had NORMAL wear and tear, no overt damage, no accidents ever. I was charged the $350 turn in fee, AND NOTHING ELSE. In addition, I removed my bank account information from their site after the last payment was made, so I would not be continually charged for a car I turned in. Yes IDIOTS they tell you all of this. With the amount of stupidity in the world today, I weep for the future.

A little over three years ago I financed a car from Lexus finance. For three years I paid them consistently never made any late payments or missed a payment. July 2016 I paid of the whole amount of the car before the maturity date. The amount I paid was almost $12,000. Lexus said once I paid this my account will be closed and I will have no more payments, which is what happened. They sent me the title of the car and closed my account. Around August 2016 they sent me a check of $600, which I cashed thinking that it was overpayment money. Well around October they send me a bill of the 600$ plus interest. Once I got in contact with them and asked them why I was being charged, they said I was not suppose to cash that check and I had 10 days to pay them back with the interest.

Lexus after we returned the car, continued to withdraw from our account, illegally... we returned the car, paid the extra mileage and while the car was in their possession for six month, they did withdraw from our bank account. We called them several times, and told them due to their mistake, our health insurance that was on automatic withdrawal had collapsed... and was unable to see a doctor because of their mistake. You think they would apologize and return our money??? ...After six months of pleading they still have not returned our funds wrongfully withdrawn. A company without any ethics. Be aware.

I leased a 2014 GS350 and after extending the lease for an additional six months and being able to return the auto to Lexus at any time during the extension, I did so in late September of 2016. I was told that I would receive my security deposit of $1250 back minus a disposition charge of $325 for a net amount of $925. I was told that I would receive my money within 30 days of the turn in date. In late October I called Lexus Financial Services to check on the status of my refund. I was informed that my refund was "being reviewed" and I could expect my refund within 10 days. Ten days came and went so I called again and was told that everything had been approved, an invoice was created and my money would be sent out within 3-5 days.

Worst customer service ever! The way the representatives talk to you is rude and degrading. I returned my IS250 and got a bill in the mail for $1400. I was aware that I'm going to get charged for going over the miles but I was also charged $350 for the disposition fee. My mom got a Lexus 60 days before I had to return my lease and we were told they will waive the $350 of my lease. I called today and was told because it's 60 days they cannot waive the fee. WHAT?! We've been loyal customer for 10 years and you can't do an exception and we just bought a car from you again!! HORRIBLE!! Never ever getting a Lexus again and making sure my family and friends won't either!

My company has leased 4 Lexus from and on the 5 Lexus, the finance department refused to finance us due to not believing my company was a legitimate company. The No Stress Corp is a Colorado based Corporation established back in 1998. We registered to do business in California, a Foreign Corp and have multiple business locations and a corporate subleased office. They referred my case to the Sheriff Fraud department which did its investigation and submitted a report back to Lexus Financial. It took me 3 phone calls to get the Sheriff on the line and 4 phone calls to get the Fraud department to take my calls. After getting the Sheriff and Fraud department on the line, I was assured that everything was verified and I was to continue paying my Lexus Payment.