Lexus Financial Services

Lexus Financial Services

 3.7/5 (62 ratings)
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About Lexus Financial Services

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Lexus Financial Services Reviews

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Page 1 Reviews 0 - 10
Rated with 2 stars
Verified Reviewer
Original review: Dec. 2, 2022

I used to like Lexus and their Company. (Our Family is a Loyal Lexus/Toyota since 1982) I set up an automatic payment on Lexus Financial Services. Every month they withdraw from our business Acc (It was set under a business). I thought that was a nice and easy-to-use feature. For unknown reasons, their website didn't work, and they didn't withdraw our company's money for two months. They never called me, but once they called, I paid them right away. They reported to my credit bureau, Experian, who dropped my credit points by -139. Is that fair? I called Lexus Financial many times. All the Lexus employees said nothing they could do. Now, I can't get any loans. Any suggestion?

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Rated with 1 star
Verified Reviewer
Original review: Aug. 2, 2022

Horrible horrible company! I was put into collections without knowing I had a balance after I turned in my lease. And this is 2 years later. No communication from them whatsoever. They claimed to have sent me letters, but was sent to the wrong address. Never received calls either. I only received a call because collections called my family member, not even me! If they really want their money, they should’ve been more proactive than sending a letter to the wrong address. Phone call? Email? Check the DMV for an updated address? No, instead they just send you to collections without any knowledge. Like what other reviewers said, they don’t tell you anything upon returning your vehicle. I do not recommend at all leasing from this company because their financial services is just terrible. Extremely poor communications. Expect to go into collections if you work with them.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: July 28, 2022

    Car stopped suddenly while in the highway and did it on several occasions risking an impact from behind, and or trying to return to the highway. Also did it in several occasions in the middle of several red lights. Very dangerous vehicle to drive in this setting.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 26, 2022

    Lexus does not provide a confirmation letter of payoff. Their letter is a subject to the occurrence of certain things but there is no follow up when those occur. When verifying for credit purposes they will provide a verbal notification but nothing in writing that an account is up to date or closed. Their response is they cannot provide such confirmation. Very poor legal document or verification.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 1, 2022

    A year and a half ago I had an issue with the dash port on my 2013 Lexus Ls600HL at the time the warranty was expire. The leather was pealing from the sides. When I asked my service advisor at Lexus Palm Beach he inform me that he was going to submit the replacement for my car and that my car was eligible for the replacement. I submit the pictures and details as per his request. Every time I went back to do my routine services I would ask him about the dash port his response was always, “Ooh yeah it's on backorder. When it comes, I’ll let you know.” I figured because it was during Covid it was taking longer.

    Well a year and half went by and finally on my last service I was told that service advisor was no longer there. So when I inquired to the new service advisor I was told that the order was there but it was never place and that he never submit a claim either for the vehicle dash port. This obviously made me very angry. I asked to speak to the service manager in which he assure me that Lexus most likely will grant the one-time courtesy replacement on my car. I was told to wait and when the dash port arrive they will let me know. Well dash port arrived, I had a call from Lexus Palm Beach to bring my vehicle for the replacement. When I got there I was told by the new service advisor that I had great offer coming my way.

    Lexus USA agree to pay a portion of the dash port. The sticker price $16,593.20 cents but Lexus USA was willing to paid everything except $2500 dollars of that and that this was an amazing deal according to him! Well I felt betrayed especially since I was told by the manager of dealer Lexus (Autonation) Palm beach that this was going to be taking care for me. I called Lexus America (Toyota US) to report this issue. I explained the situation and I was told they would look into this situation.

    They had all the documentation and they still decided it not to replace my dash port. So many excuses from them at the end of the day, I was lie flat out on my face by the dealership Lexus Palm Beach (Autonation) and Lexus USA (Toyota) wouldn’t do anything about it. No, what it used to be what happen to the fantastic customer service from Lexus? So just because the cars and parts are more expensive today is that why you won’t allow my dash port to be replace for free as promised?

    It’s embarrassing that Lexus allows a dealer to misrepresent them and not do anything about it. Even worse for Lexus (Toyota) to not honor this replacement after their dealership told me otherwise. This is my third Lexus LS and my wife owns a LX570 previously a GX460 and a Landcruiser. I think we are done with Toyota, their word doesn’t mean anything anymore and rather than take care your customers you are quickly making them go elsewhere. Do you remember why your customers buy your cars in the first place? No problem I got the message no more Lexus or Toyota for our family. Maybe if the cars or parts weren’t so expensive you wouldn’t be trying to do this to your loyal customers! Shame on you Lexus / Toyota. “Toyota no going places.”

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    Rated with 1 star
    Verified Reviewer
    Original review: March 22, 2022

    It took more than an hour times two to reach to an agent and they couldn't solve the problem which they over charged me for two months after I closed my deal with Lexus. I simply asked for a refund and stop the payment in the future and they have trouble doing that.

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    Rated with 3 stars
    Verified Reviewer
    Original review: March 15, 2022

    I’m terribly disappointed that a payment cannot be made by debit or credit card. An organization this large should have that availability for its customers. I feel it’s very prehistoric that the only option is checking or savings account.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 29, 2021

    Had an accident, Lexus sent settlement info to incorrect address; 100% their error. I discovered the issue because a flag came up on my credit reporting derogatory. When I contact Lexus, they will not even speak to me to resolve it. They sent it to collections...and that company is really pathetic. Now that they know it is a Lexus error, they will not work with me to resolve the error with Lexus - they just want to collect. So now I sit with a bad credit marker after paying every payment on time for several years...and I have a total number they state I owe, with no documentation to review. No one will help correct the error from Lexus Financial. And the same with their collection agency. I would advise not tying yourself into Lexus/Toyota Financial.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 15, 2021

    This is my third year of the lease, and multiple issues. Let's start with yearly Personal Property... My county charges Lexus, who in turn charges me.. I can pay it at once or in monthly increments. EACH year they mismanage my funds, and do not pay the tax, but to my lease... When I correct them they try to charge me a late fee, and have even reported me to a credit bureau.

    This year I mailed in my payment and they never received it, and I called at least 7 times. Finally when of the reps said do not pay over phone(and she would take off late fee.) She never called me back so I did and reached a person to pay over phone, and received a notification of payment. Trouble is he may have put in the wrong account info because I then got a text payment not received, with the late charge!!! I called my credit union and there was NO RECORD of any payment!!!! Either this person used some other account number or made a mistake.. NOT even a phone call from the. I will call later today when they open, since this company not open on weekends!!!! At end of lease I will buy the vehicle but use my Credit Union.

    8 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 28, 2020

    I see that I am not the only person who was treated terribly by Lexus Financial Services. This is an astonishingly bad company that provides the worst customer service and support in financial services. DO NOT LEASE A LEXUS OR WORK WITH THIS COMPANY. They let a little $5 adjustment to my auto-pay lease payment accumulate and reported me to the credit bureaus without any notification. It's criminal how poorly they treat their customers. As you can see with all of the complaints they are a terrible company. Unethical borderline criminal.

    7 people found this review helpful
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    Lexus Financial Services Company Information

    Company Name:
    Lexus
    Website:
    www.lexus.com