Lexus Financial Services Reviews

I returned my 2017 Lexus lease to the dealer and had prepaid for minor scratches to the car when I got the lease. To make a long story short this car was in the Lexus shop 9 times in 3 years because the tires were all losing air. Finally they found the problem to be the rims so they had been driving the car all the time during the 9 service visits. Then I get a 350$ over mileage charge which happened because the dealer drove the car so much. I spoke with Lexus Financial and they were of no help. All they said was, "It’s not our problem." I won’t argue over 350$ but they lost a customer. I just bought my 21 year old daughter a BMW so Lexus lost a customer due to their terrible service.

I have purchased several vehicles from Lexus and Lexus Financial held the note. In 10 years, I have never missed a payment and never been late. I am self employed and when COVID-19 hit, my business suffered badly causing me to file Chapter 13 Bankruptcy in order to save my company. I did not include Lexus in my plan and was continuing to pay them as I always had. Then Lexus would no longer accept my payments, and I spent 2 months trying to contact them. Lexus then sent me a notice that they would take my car (2010 Lexus RS450H) for a $5000 credit but I would have to pay off the difference. I asked about the virus situation and offered to pay it off for the KBB value of $7000.00 and they refused to work with me. Now they are not accepting my payments at all, and my last payment they accepted was February 2020, and no one can take any payments from me.

Due to Covid-19 I was granted a deferral for 2 months. Lexus is charging their customers $78. 26 per month. As a customer, I feel Lexus is taking advantage of their customers through this difficult time. I live in Maryland and the State is not fully open and my small business depends on providing services to the community but if our clients are all teleworking this prevents us from providing such service which decreases our revenue. Instead of Lexus trying to bleed their customers they should be more understanding and waive such fees especially since they only charge $25.72 for late payments. Why would I pay $156.52 to defer a payment when I can just pay late for $51.44.

I'm very disappointed on how Lexus is handling the recall on my RX 2019. The Corporate Satisfaction Office is not trying to Financially help with a rebate... Currently they providing a $35 a day rental car to replace my RX 2019 until Lexus figure out the problem and find the resolutions. I brought a Lexus because of the quality.. Currently I have to settle to drive a Camy which has no navigation or cd player while paying for a Lexus car (750.00 Monthly; I have been calling the corporate office asking for some kind of restitution for the distress. I call several time and they told me "While we are giving you a car to drive" You cant compare Apples with Oranges. Help me with that car note that I have been paying but not driving. Its been over a months... To the finance department, please issue me a check for my carnote for my 2019 Lexus RX350 that I have not driven in over a month and now they are telling me the end of June... Not Fair...

I called to go over an extremely big problem with my account. Called waited on hold for 20 mins! System just disconnected. Called again. Waited 25 mins. Spoke to a representative, when she couldnt get me any results I asked for a manager. Waited 20 mins, representative came back on the line and gave me a number to scion to call for help with my issue. Called the number. Waited 20 more mins to be told they have nothing to do with my issue. Called back original customer care number. OFFICE is closed!! Do better Lexus!!!

Doesn’t matter to LFS how many cars you’ve leased or if you’ve paid on time every month. If you don’t double pay property taxes which they charge when you re-lease another car at the end of the prior lease. THEY DO THIS TO EVERY CUSTOMER WHETHER YOU NOTICE IT OR NOT. I’ve paid my property tax every year. But when I leased another car at the end of my present lease, they want me to pay the full property tax on the one I turned in and the full property tax on the new car I leased. So they want over $430 for property taxes!!! Their side of this ** is that Texas doesn’t pro-rate. I don’t care about Texas. I didn’t lease the car from Texas. That extra property tax is LFS cost of doing business. Why do they think that a customer should pay 2 property taxes to lease another car from them?

I recently sent a request to Lexus Financial for a negative credit rating to be removed from my credit report. My family have been loyal Lexus customers for the past 8 years with either a lease or purchase and have never missed a payment. During the initial COVID-19 situation in mid March I missed a payment but discovered it shortly after. I then paid the current month and next month online however I came to find out that there was a malfunction with payment online system and the payment never went through. I immediately sent the required payment and called customer service who waived the late fee. However Lexus Financial declined my written request not once but 3 times. They just lost a loyal family.

I've had my Lexus IS350 F-Sport for 2 out of the 3 years, my second Lexus lease by the way. And I wanted something new, I was interested in the Tesla Model 3 but they do not accept trade ins. So I needed to get out of my lease. I listed my car on Swapalease.com and have had about 6 interested buyers, every single time I called LFS and requested an Application I got a different answer, first they would email it to me, then I got a email saying they would mail it to me, month later I call back, they said they would get back to me. I emailed support 2-3 more times and they just told me to call the dealer, called local dealer 3 times, nobody there had ever heard of a "Lease Transfer"... Yea right. They tell me to call LFS back. I've requested it at least a half a dozen times now by both Phone and email and they REFUSE to issue me an application to get out of my lease. I'll never buy a Lexus again. Garbage company.

I have had numerous issues with the app and with my account payment, that were of no fault of my own. When I call to get help with these things, I am told they will create a ticket to have the problem solved, and then nothing. I have not been able to resolve a single issue through Lexus Financial. I love my car, but will never buy another Lexus because the customer service is basically nonexistent.

Lexus makes great cars. Unfortunately their LFS financial "services" is horrible. I recently decided to buy out my lease for an LX-570. I don't live near a dealer so I was told I could do this my calling LFS. There is no option on the LFS phone tree for someone who just wants to buy out a lease. You are told your information will be sent to a dealer who will help. So you just work your way through the phone tree to "other".

Our lease term was up on October 10, 2019 on our NX200T. In mid-September my husband called LFS to confirm all payments were current and to get instructions on how to turn in the vehicle. The LFS representative confirmed our contract was fully paid. He said our contract was up on October 10th and we had until October 20th, 2019 to turn the car in and to simply contact a local dealer for instructions. My husband called the local dealer twice to confirm and to find out how to check in the car. The dealer told us the same info (that we had until the 20th to bring the car in) and that the person who handles lease turn ins was available M – F, 9 am - 5 pm. When it came time to turn in the car we noticed that the 20th fell on a Sunday (we were out of town thru that Friday), a day that no one would be at the dealer to check in our car, so we brought the car in on Monday morning the 21st, the next logical business day.

I had a previous Lexus lease through LFS in which I was paying off the balance on my mileage overage. I set up an automatic monthly payment to pay this off. In November of 2019, I called LFS to see how much was remaining on my balance, so I could pay of the remaining amount. I learned through this call that my account had been satisfied, paid in full and closed as of September. Not only was I never notified that it was paid off, but LFS continued to collect 4 payments worth of over payments from me (I was paying $75 twice monthly).

I leased a vehicle from Lindsay Lexus through Lexus Financial Services back in 2015. After three and half years of use, I decided to return the vehicle as I wanted an upgrade. Before making the arrangement when to give in the vehicle, I called Lexus Financial to understand my liabilities. They confirmed I'd have to return the vehicle anytime before the next payment cycle which happened to be the 5th of the month. So, having gotten the confirmation from them, I made arrangements to return the car on April 4th, 2019. By that time, I'd already paid my March payment which would have made it okay for me to drive the car until the 5th of April.

Started a lease transfer on 10/19 after brother in law passed away... It's now 11/15 and not even through the credit process yet! They made a mistake which cost us valuable time, sending unnecessary information back & forth through snail mail (I paid to have it expedited) and everything seems to move in 3-5-7 business day increments, so time keeps ticking while they take their sweet time and my sister pays for a car and insurance that she isn’t using and simply can’t afford. Shameful!

I recently turned my Lexus ES350 in early due to going over my lease miles and not wanting to continue accumulating excess miles. I turned it in August 2019 and it wasn't due until May 2020. The other car company that I went with paid the remaining 9 month lease payments. On the day that I turned it in everything was fine. But then I start getting phone calls stating that I owe $2500 for wear and tear, broken windshield and taxes.

LFS is a shell of the reputation for customer service the brand portrays in their marketing and dealerships. I’m on my fourth lease through Lexus Financial. After turning in my 3rd vehicle, I bought a new home and had a change of address as a result. Several months after turning in my 3rd Lexus to the dealership, I got a call from a # claiming LFS had sold my delinquent debt to them for unpaid lease-end mileage charges. This debt collector was incredibly aggressive & rude like I’d committed some sort of crime. I thought it was a prank call, as no one from LFS ever called me directly or emailed regarding lease-end charges. When I called LFS to ask about the call, they told me they have “no visibility” but the call is legitimate.

At the expiration of my 3-yr lease for a Lexus is-300, I returned the car with 8,500 miles. I returned it at the dealers's location, as I was advised, thinking that a visual inspection would be performed in my presence. the individual who took over the car told me "your car is like brand new, etc., etc.".. And I thought that was the end of it. He also told me I will get a bill later for $374.50 -the fee for not renewing the lease (also a rip-off, but I was told about it at the beginning). After 3- 4 weeks, I received an invoice for $816 - 374.50 penalty for not renewing the lease and $442 for "excess wear."

Having leased a total of four Lexus vehicles over 12 years in our household, I was told that each subsequent lease would have the same terms. This was not true for the Lease Disposition Fee, which increased each time. So beware on your subsequent lease contracts. Also Lexus Financial Services keeps giving different answers as to how they can "courtesy" waive the Lease Disposition fee. They will not provide anything in writing but their guideline is someone in your household leasing another Lexus within 30 days (but after this experience, I won't be doing that again). The second having 3 (or 4 depending on which representative you speak to) Lexus or Toyota leases yourself (or within your household again depending on which representative you speak to).

At the end of my first lease on an RX350 I leased another RX350. Shortly after taking delivery of the new 350 I received an end of lease claim on the first for $720, $600 for "bad vehicle repair for a minor accident and the balance for a scratch on a seat. The seat scratch was fair but the $600 was a "let's see what we can screw this customer for". I called to dispute the $600 saying it was fixed through an insurance company and suddenly it was dropped.

I was in a partnership business with my brother in law. Unfortunately he passed away in April. In June I was notified that my credit rating went all the way down. We had 30 days to pay the bill, while attending services and everything else that followed we forgot to pay for one month on my Lexus bill. I was basically just told to bad on you by a Lexus financial supervisor. We had been Lexus customers for years and never missed a payment. I am a older senior citizen who never had one mark against me in over 70 years. They are disgusting and I will never lease another Lexus.

Customer services is very bad!!!! Tel number 800-874-7050 not answer during 67 min!!?? Today is 9/5/2019. I am customer from 2003 start GX470 and LX470 2013 and 2016..!! Rep. from cost. services talk to you like you're nothing!!!! Pay monthly 1211.32 for 39 months and no respect!!! My decision; this is the last month of payment and I'm close lease - never -again -Lexus!!!! Head office, say thanks to Lexus Financial Services!!!! My PH. is **, name Mark, acc. number: **. If you have any questions I am ready to answer.

Let’s see, I’ve bought many different brands of vehicles from VW, Ford, Chevy, GMC, Honda, Nissan, Toyota and recently Lexus. From the moment you are contacted on the internet and then most impressively when you walk into their showroom, they treat you like you are the only one there. Their service departments are second to none. I would highly recommend Lexus and their finance as they are very competitive and fair. Thank you, John

I have dealt with LFS before on another vehicle and now for the second vehicle. Service is always quick and staff personnel easy to work with. Not hard to obtain and never really had any problems with their service.

Was push by salesman for a car that doesn’t meet my needs, try to return the car to get a SUV instead. Was told needed to wait for the lease to be up. Scott was aware I needed to fit two baby seats for my grandchildren, but when they came they didn’t fit that type a car. Me and my daughter were both sitting too close to the dash and made it a very dangerous situation.

A repeat customer who bought a 2008 GX 470 and leased a 2016 GX 460 ripped off with a bogus $350 disposition fee by Lexus Financial Services. I contacted them asked to waive the fee since I am a repeat customer and I was not told about this disposition fee. They refused.

I would like to express how upset I am with services provided by billing department. When I leased the Lexus, I tried to set up automatic payments and mailed all required information to Lexus Financial Services. After waiting for a few months and making calls, I was finally informed that they did not receive all papers. I was not able to pay with my credit card and I don’t receive statements every month. I called and asked to remove late charges, and was told that they could not do it because it was done before already. So, you have only responsibilities and no rights. It is shame for such company like Lexus to have so BAD services which work against customers. You need to think if you want to be with Lexus or just lease or buy different car.

It’s amazing to read these reviews and see I am not alone. Always pay on time and the amount my profile says to pay. In Jan. I changed my pay date. While I paid on time they reported me as late. I have perfect credit and this is the only late. Their office of president did nothing, was rude and even Mark Templin, their CEO ignored me. Check your lease and see if they inform you if they will report you. Class action and protests coming. They need to be stopped.

I’ve purchased 3 Lexus in 12 years. If I purchase another, ands that’s IF, I will NEVER go through Lexus Financial. They lie, they are rude & report inaccurate information on your credit report. Being a loyal customer means nothing to them either. The worst ever!

The issues started in 11/18 -- it's 4/19 now. My car goes back in August (OEM lease) and I can't wait. It's a long set of problems and the short version is: the payment system is glitchy, it doesn't process, you get a late fee (undeserved), then they'll take out double payments, and could not care less. My bank had to put a stop payment on them because of their unauthorized payments (multiples). I make it a point to say, "Please make a note and let someone know" because I know it has nothing to do with the person that I'm talking to, but their apathetic attitude is ridiculous. One person told me their server was having issues and 6 other people were in the same situation. Also, they opened a 2nd lease on my name and then closed it -- also unauthorized.

I have 2 experiences to share. After 2 years of on-time payments, I did not notice when I made some bill pay changes that my auto lease payments stopped. I did not get any sort of communication from Lexus that my payment was late. OK. I happened to contact them for a totally unrelated reason at which point they asked if I would be addressing the late payment. I jumped on it immediately.

This company had me wire them money through Western Union because their system wasn’t working properly. I sent them payment. I had sent payment with the account number and included all the details they asked me to. They claimed that they had never received my payments and they started sending me repo notices. I paid them more than the amount needed to cover my payment because they kept saying they weren’t getting payment and that I needed to pay right away. Then after paying again and again, I ended up having to fax all the account details... All the receipts for the payments I made because it wasn’t registering in their system.

Buyer beware! Do not lease a Lexus. There is nothing that you can do to appease these people. I took immaculate care of my lease I asked to 50 and brought it back virtually spotless. I received a $350 bill for unusual wear and tear on a vehicle. They refused to point out what wear and tear that was. They did not mention that I was almost 15,000 miles under my allotted mileage.

I have had the worst experience with Lexus Financial Services. We started the process back in Oct to take over a lease and it's now 12/31 and I do not have the car. I have had to make multiple phone calls and each time I call they give me another line about another 7-10 business days for the next step. I was sent a letter dated 12/18 saying the lease was now in my name and my first payment is due 1/1/19, but it is now 12/31 and I have not yet received the title and registration from Lexus. So I can't get plates, and can't take possession of the car, but I am expected to make a payment on 1/1??? Really???

When I leased car, Financial dealer mentioned Tier 1 credit to get better rate and promised to refund immediately after auto lease termination. More than 3 times called to Lexus Financial against this deposit money back. Manager promised to rush and take two week. Passed another month. Now it is more than 3 month and becoming 4 month since lease termination. Englewood Lexus dealer doesn’t care on this. There was no problem in my car as I heard from Lexus. I have had full coverage plan on bumper to bumper and tires etc. I didn’t hear any problem since returned. There is no reason to hold my deposit. It is over $5000.

If I could give them zero, I would have. Worst company I have dealt with. I returned my lease after three years and the inspector guy wrote down that I only returned one key. I took both keys with the car and returned it to the Van Nuys, CA dealership who provided me with the mileage form and wrote in their book that I returned the two keys with the car. The guy said they don't give any other forms. Now Financial is charging me $350 for the "missing" key that I returned. Now finance puts it on the dealer and dealership puts it on finance. Very professional of them.

I am an engineer and my wife is a physician who works in the operating room. Our profession requires us to be efficient. My lease transfer experience was the most inefficient and poorly coordinated process I have dealt with - truthfully, I feel like I've been lied to during this entire process. From initiation to credit application approval, it took about 30 days - this is with providing Lexus with my FedEx account and using 2 day shipping.

I have leased five Lexus in the last 20 years, all cars in different dealerships in Miami, fl., all vehicles financed with Lexus Financial. My most recent transaction was four months ago and it is disturbing and disappointing how this finance company has gone from the best service to the lousiest, nastiest, unreasonable low-class service ever given to clients. (I say clients because a little bird told me of some dealerships presently unhappy with Lexus Financial for the lack of service)

I paid almost 2 years and not a single late payment. Forgot 1 month and they report me to a credit agency, damaging my credit score. I paid both months as soon as I noticed and called them. Their answer was ridiculous. Well, I will never buy another Lexus and don't recommend anybody to do it!!! Why not give a call to the customer and politely remind him or her? Is this ask too much?

I had 3 years lease contract with Lexus Woodland Hills CA. I set up online recurring payment per contract. I checked the payment history first two months or so then never checked back since I set up automatic recurring payment every month. I went online to check the maturity date after 2 years and there was payment past due rolling over because the price went up for no reason! If the monthly payment is stated on the contract, why is price going up in the middle of contract? And no one from Lexus Financial called me regarding on this issue ever!

Terrible customer service. A change of address (11 months after the end of the lease) should not end in being hounded by debt collectors two years after I turned in the car. No one will even speak to me to allow me at LFS to voice my concerns about their issues. Way to treat a customer who consistently made payments on time for the entirety of lease. I will never use this company again.