Bob Rohrman Auto Group Reviews

DO NOT BUY FROM THIS DEALERSHIP! I bought a 2023 Toyota Camry from here in January of 2024. At the time of the purchase, I was presented a clean carfax by Rohrman, and told the vehicle had never been in a crash. Outside of a bumper that didn’t completely snap in place and some small scratches, I was happy with the car. That was until summer rolled around and the A/C in my car did not work. I took it to a mechanic who discovered the cars compressor and condenser were severely damaged. During this inspection, they also discovered that a large piece of my bumper that holds the bottom of my car in place was missing.

🚨 WARNING: Gurnee Volkswagen (Bob Rohrman Auto Group) Alert! 🚨 Illinois Attorney General Consumer Fraud Bureau is investigating multiple complaints of Vehicle Service Plan fraud, sales of salvaged vehicles at Gurnee VW: Rocco ** (former GM), David ** (former finance manager) and Tyler ** salesman all working in concert to defraud me and many others. I recently (June 2023) had a horrendous experience purchasing a 2022 Tesla Model 3 from Gurnee Volkswagen. The dealership forced several unauthorized service plans totaling $6,000 and sold me a salvage vehicle that they falsely advertised as having minor damage. The vehicle had significant frame damage and was deemed unsafe for the road.

Will give them rating in minus. Here is my pin-point feedback on their so-called manager "Omar **" in service department. He is a big cheater and liar. Due to him, all other associates are also doing the same. He and his team, keep telling lies even if you prove them wrong. This is 3rd my incident, I caught them red-handed. In a recent visit, advisor said that they checked and found that I should replace couple of filters. I asked them not to do because 3-4 days back only I have replaced one of the filters. I took this case to their manager (Omar **), he started making stories but did not apologize, as expected. He was so rude and misbehaved with me. In my previous case as well they cheated me in billing amount. That time also same manager was shouting and defending with senseless statement. Refer review **. I recommend do go there or be cautious and crosscheck their work and bills.

I received a phone call from Ava? In Finance department who told me that my app. was approved for any car up to 30K with a monthly payment of no more than $400. (That was my budget). She told me to go on the website, pick out three that I liked and head to dealership. She told me to text her when I arrived and she'd greet me. Well.... she didn't exist there when I arrived. The salesman pulled the car around that I said I liked and it wasn't the car I liked. Then he slyly had me drive it around the lot. Then got me inside and the scam began. Because I was never approved for anything and the finance guy (dishonest as heck) said $899 a month... etc etc etc.... He even showed me a credit report of someone else... That was not my business to know. I walked out.

Worst experience of any dealer. Personally, it is sad and a waste of time to deal with their dishonesty. Will shop elsewhere in the future, even in the unlikely scenario they have the best price bar far.

I purchased an Alfa Romeo from Rohrman Ford with published miles of (on website & bill of sale & Title) of 23,413. I received the car with 25,853 miles. I was told not to state the mileage was incorrect as my title would be damaged and I've already paid for the car. The car also arrived with trash inside, gas light on, no wiper fluid and did not go through a thorough inspection. Within 1000 miles the rear tires are at the wear bar and the "replace brakes" light is on. Another $2,000. The GM Ryan stated that he would issue a partial refund but has gone silent for over 2 months. DO NOT BUY FROM THIS DEALERSHIP.

I purchased a vehicle from Rohrman Toyota in August of this year. While they were detailing my car they broke the side mirror on the passenger side. They said they would fix the mirror at their expense, which was fair since they broke it. The mirror had to be ordered and once it came in I made an appointment with the service department. I took my car in and they replaced the glass. Last week my car frosted over for the first time and I noticed the defrost on the mirror that was replaced was not working. I called the service department and made an appointment for last Friday. I dropped my car off on Friday morning and after I left I received a phone call from the service department telling me they would have to take my car to the collision center for the repair and I could pick it up there later in the day.

Purchased car. Told they would keep to replace tire monitoring switches, after 3 weeks and upteen calls car delivered with TMS light on. Told it just came on. Take to our local GM and let Colin, Christopher or Nate know. We asked if setting up the repair. They said yes. Never done, numerous calls and emails. Even left messages for Trey ** and Dalton operations manager. Still no answer.

Be extremely cautious if you decide to deal with Rohrman of Lafayette. I bought a Hyundai Palisade online with home delivery as I live far away and always buy my vehicles online. Over the last decade I always had wonderful experiences with Lincoln and Cadillac dealers but this dealer is beyond disreputable. I spent 40 grand on a vehicle with 44,000 miles that I was told was mint with good tires and brakes and certified just a few grand under the cost of a new one. The delivery drivers were great but when the roof rack was missing and I never got the promised copies of paperwork and Carfax I complained and they did send the roof racks that were in the photos but they tried to get away with removing them. I then found the tires and brakes were not great and sent a number of letters to Ford the manager and Rohrman (I'm sure Bob is proud).

I bought a used car on Friday from Bob Rohrman Auto Group. It broke down on Saturday, the next day. They would not work with us at all on a price to fix it or a car while they are fixing it. They were very rude over the phone while to work out a solution.